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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • FProfessional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 63 Reviews 12035 - 12235
    Verified purchase
    Customer ServiceTechPunctuality & SpeedRates

    Reviewed Sept. 17, 2020

    My experience was very positive. The program counselor explained every detail and benefit including sending me various e-mails about the program. I had questions and my phone calls were attended to promptly. While signing contract, the counselor was on the phone reviewing every step of contract. So far, so good at initial enrollment. Reviews of company put me at ease being rated the highest in the business.

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    Verified purchase
    Customer Service

    Reviewed Sept. 17, 2020

    NDR are god sent! I called and told them about needing to pay off my debt and it was so simple and easy and they literally took the weight off my shoulders. I’m so glad I called and got my life back to normal. Not to mention the awesome customer service!!!

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Sept. 17, 2020

    I was nervous to do this but it is going to work positive for me in the long run. Thanks to Dean, he helped me through it. I understand that it will take me 3 years to pay my debt instead of 10-15 years. I was just about to sink. Not getting anywhere!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2020

    When in communication with National Debt Relief my Operator technician "Kashiff" was Pleasantly and professional Patience thru my step by step process with understanding what needed to be done. It was a Healing experience. Questions were answered before I asked them and able to put the pieces together. Asset to Your company.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    Contacted NDR to find out whether they could help. During the process I spoke with Brian M. By the end of our interview I felt I had taken a step forward in tackling my debt situation. Later, I spoke with Natalie to finalize "our plan of action". After contacting NDR, my anxiousness was gone. I had a plan. I found a voice in NDR, who would help me end this debt situation. Thanks NDR!

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    Was very skeptical at first when enrolling in this program. But with the help of Bernie, won't say last name, she answered all my concerns and I can finally relax knowing I have you guys on my side. Thanks for the help!

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    Verified purchase
    Contract & TermsStaff

    Reviewed Sept. 17, 2020

    Everyone has been greatly informative and helpful. All my questions were answered and I was made fully aware of the agreements I would be making before signing on. Everything was went through step by step and the case workers were very pleasant to speak with.

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    Verified purchase
    MaintenanceStaff

    Reviewed Sept. 17, 2020

    They were really good at breaking down the questions I had and what steps that was gonna happen during my program. I know that during this program if I have any questions I can rely on you to help pull thru this, thanks.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    Both of the people that I talked to were very understanding and nonjudgmental. They helped me figure out the best plan of action for my needs and I’m excited to start this journey to financial freedom. Thank you. Highly recommended.

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Sept. 17, 2020

    Excellent customer service. Very easy to set up. Straightforward, friendly, nonjudgemental, answered all my questions. Given information to contact them and advised what to do if my creditors contact me. Reviewed all the agreements and helped me understand the process fully.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times, our goal here at National Debt Relief is to provide a 5-star experience for every client.

    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    Thank you for all your help in completing the information so that I can become debt free. All the specialists were kind, thorough and helped me through each step of the process in completing the process to become debt free. Thank you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    The representatives I spoke to were very professional and knowledgeable about the services offered and how everything will work out. I am thankful for them helping me through this process. Any questions I had were answered quickly. The process to get started was very quick.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 17, 2020

    I was pretty impressed with the customer service of National Debt Relief. Anybody that I've talked to so far has been very helpful. They're very attentive on their website as well. If you submit any questions or documentation or anything else you need, they're quick. I've also seen a couple of settlements reached. However, they could always lower some of their fees.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    Mark ** was very helpful and pleasant throughout the process. He was knowledgeable and understood the process well. Read the statements clearly and explained it all and answered questioned. NDR has given me the security to move forward from my crushing debt. Thank you!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 16, 2020

    Christina ** was extremely professional! She was courteous and polite, and explained all points in an easy to understand fashion. She was very patient as questions were ask. Daniel handled the welcome call in exactly the same way! I am very glad they are involved in solving my debt problem!!

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    Verified purchase
    StaffBilling

    Reviewed Sept. 16, 2020

    I was worried about my credit card computer and my financial. I didn’t know what to do. After I took to Carlos I knew someone there helping me by itself big relieved. Now I can start managing my account better. Thank you.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    Michelle ** is in an expert at her job! She was very friendly, professional and knowledgeable. She was able to give me a very good understanding of the program I enrolled in. She was very eager to to help me. Great job!

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    Verified purchase
    TechStaff

    Reviewed Sept. 16, 2020

    The process was very easy. Everything is explained in simple terms. They walk you through each section of the contract before you sign each section. Everyone was very friendly and willing to answer all my questions. Would recommend to friends.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    Fantastic Experience, great costumer service. The people that attended me, gave me all the information I needed and found a solution to my problem. I will recommend them with any person that is in trouble as I was. Thanks for everything.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    Experience was amazing. Thank you for the kindness and understanding in helping me get through my process. I never thought I'd need this again, but when I had issues with my house along with COVID it really put a burden on my finances. Thank you for helping me get on track.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 16, 2020

    Really appreciate the customer service representatives who handled my paperwork. Their patience with me was outstanding and gave such clarity on every aspect of the process. Have already referred several people to call NDR for assistance with their debt resolution. Looking forward to a good outcome.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    I just started this program and everyone I have spoken to has been very friendly and very helpful, they have answered all my questions and concerns. Everything was explained well. I can already feel a little bit of relief. I am so excited to start to get my life back in order. Thank you so much for my start and journey to being debt free.

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    Verified purchase

    Reviewed Sept. 16, 2020

    Making a huge financial decision to protect myself during this pandemic whilst being responsible to my creditors, has been made incredibly clear and easy with National Debt Relief. The stress of what can I afford to pay is gone. Thank you for your compassion and clarity as I journey toward being debt free.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the review. We love it when our clients take the time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering. We’re proud to be your partners on the road to a brighter financial future.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Sept. 16, 2020

    Scott was very knowledgeable and respectful. The only thing I would suggest to improve the quality would be that he has a slight accent and it would help if he spoke slower. I do not think that his headphone was working smoothly as at times I could not hear him. Also I understand that going over the contract is repetitive to your agents so they want to get through it but to the listener it has to be slowed down or it is too hard to understand especially with an accent and a phone that goes in and out. Other than that Scott was very nice, empathetic & knowledgeable.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBillingTransparency

    Reviewed Sept. 16, 2020

    Updated on 12/22/2021: National Debt Relief has taken care of three accounts for me and they’ve been very understanding with my situation. They’ve been very helpful and the reps have all been wonderful. It was very hard to admit that I couldn't pay my credit card bills because I'm a very responsible person. But with COVID and everything that's going on, I've had a lot of health issues and I wasn't working. I couldn't handle what I got myself into so, I'm very grateful that there is a program out there that can help people get their debt under control.

    Original Review: Thinking of having to call for debt relief was scary, embarrassing and felt like I was a failure. I have been very responsible all my life and have always been current on payments. With Covid and other medical reasons, I couldn’t get control of the debt that had acquired. NDR was very easy and at the end I felt like a huge weight off my shoulders. I know my situation will get better now I have room to breathe. Thank you NDR.

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    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Sept. 16, 2020

    I was thinking of consolidating. I saw National Debt Relief on television. I had looked at several others. It was a matter of not being bothered. Just making a payment of 363, as opposed to the 600 I was paying. I know they're getting their share and they're getting what the value of the items for, not pumped up. So, it was fine with me. I just pay them. That takes care of them. 'Cause if you go into bankruptcy, you got seven years and it's hanging on there and I don't wanna have to do that.

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    Verified purchase
    Customer Service

    Reviewed Sept. 15, 2020

    I'm new to National Debt Relief and haven't had many experiences other than getting singed up. I believe everyone did a great job. David was good at his job explaining what National Debt Relief does. So, was the lady I spoke to when call for the first welcome call.

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    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    This was my first experience in dealing with a debt relief program and I was extremely anxious. The enrollment staff that spoke with me were very reassuring and helped to relieve some of my worries. I can't wait to get started in repairing my credit.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    The representative was so informative and answered every question I had. She was very thorough and knowledgeable. My mind was at ease because of her confident assurance that all would be fine in the not too distant future living debt free.

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    Verified purchase
    StaffBilling

    Reviewed Sept. 15, 2020

    I am comfortable with my decision to work with NDR to get help resolving my credit card debt. All the individuals I spoke with seem knowledgeable and eager to help me in my current situation. At this time I feel I made a wise decision to enroll with NDR.

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Sept. 15, 2020

    Jamel and Kareem were wonderful! They made the process fast and simple. They made me feel good about my decision to consolidate my debt so that I could start fresh! Looking forward to the lower monthly payment from now on!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 15, 2020

    Nicholas was incredible! He answered all of the difficult questions and was incredibly empathetic to our circumstances. Customer Service was as equally thorough. This is an A+ company. They absolutely deliver on their promises. I was a little apprehensive being from a bookkeeping industry but they were meticulous and completely transparent. I also loved the repetition because it gave the impression that we were part of the solution for getting out of debt.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    Very courteous and knowledgeable from start to finish. Sebastion ** helped me so much with understanding everything. Everyone was polite and was anxious to help me like I was the only customer They cared about. I will recommend them to anyone that needs help in these times we are in.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    Talking to Jonathan ** restored my faith in humanity. Due to medical issues and unforeseen repairs needed on my home when I purchased it, I was in a bind. Every time I talked to someone about it, it felt like they did not care to work together to reach a solution at all without this crushing me for the next 30 years. I see a light at the end of the tunnel and cannot wait to complete this program and get my finances and life back on track with, hopefully, better health.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2020

    Best experience ever! They know what they're doing and they are so polite and understanding! I'm amazed! They took me through the process with ease and explained everything fully. It was a pleasure not to have to try and communicate with some call service overseas! National Debt Relief has given me a renewed outlook. I have a peace of mind again because they helped me see light at the end of the tunnel. I'm so glad that I reached out to them for help!!! Thank you!

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    Your representatives are incredibly helpful and patient and make me feel confident in my decision to trust your company to help me reclaim my financial freedom! They were informative and did not hesitate to stop and answer any questions I had and made sure I understood each step of the program. Thank you!

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    Employees are nice and professional, and they made the process easy. They went over everything step by step. I highly recommend them and they will help you every step of the way and answer any questions you may have and they don't make you feel like you're a horrible person for getting in over your head in debt.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    National Debt Relief was wonderful! The stress and anxiety were put to rest with their help! I highly recommend them! We felt like we had no way out of debt, Covid 19 had almost ruined or life! With the help of National Debt Relief we have a future.

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    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed Sept. 15, 2020

    I was feeling a lot of anxiety and now I am feeling better because of NDR. They have lawyers that will also help me if creditors try to mess with me and they pay off my loans all at once so I don't have to worry about it. There is no starting fee on top of that too!

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    Great service! Fully understand the program and happy with the process. I feel great knowing that the program is designed to help me make the proper steps towards a better life that is free from negative debt. I will continually and constantly recommend this service to anyone that I know that is struggling with debt and that could benefit from a sound and comprehensive program.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    Both the people I talked to going through the application process were amazing. They took their time and explained in great detail what the program was and what I was to expect. Very friendly service and would recommend NDR to anyone dealing with credit debt!

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    National Debt Relief was not only extremely helpful and beyond informative but took all of my credit debt off of my shoulders. Just began my program but I can already see there’s a light at the end of the tunnel and that tunnel is debt free financial freedom! Lauren helped me in the beginning, Natalie helped me in the end and without them and their information, helpfulness and understanding, I wouldn’t be a customer of National Debt Relief today. I can’t say thank you enough. GOD BLESS NATIONAL DEBT RELIEF!

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    Great work. I love every step of the way and detailed. I was told and explained everything. Couldn’t be more happier in getting out of debt soon. Thank you so much. I'm getting this heavy weight of my shoulders and helping me out through every step of the way.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    They were very helpful and they helped us understand our options that we have. Very nice and patient with us when we want to decided what the best option was to help us get out of debt that we have and how long it would take if we tried to do it without help.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    Very easy to follow. The rep was very clear when explaining the system to me. They answered all my questions. They explained the entire program from start to finish stopping along the way for you to ask questions. No pressure was put on me to sign up.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Sept. 15, 2020

    Ever since I've been with National Debt Relief, they've been helping me out real good. They take out an amount out of my account every paycheck, but at the same time, they are paying off some old bills I had on my credit. The rep I worked with was helpful. He walked me through everything and every step. He tried to help me out in getting my payments lowered down, so I don't have to take too much out of my check every month. Now, I haven't been getting any more phone calls. So that's a plus. Nobody ain't been trying to harass me. They made my life easy. Also, I could still move back and forth in town, go to work and don't have to worry about how I’m gonna be able to put gas in my tank.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2020

    Everyone I dealt with was clear and very easy to understand. It took too long but there was a lot of information that needed to be shared with me so that I could fully understand what I was getting into. Thank you!

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2020

    I was extremely pleased with the interview and finalization process to begin my program. Vanessa, the finance consultant, was thorough and made sure I understood the process I was to enter. My representative, Eric **, was clear in what to expect and the final outcome. Totally grateful, and they have my thanks!!! I could

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    Verified purchase
    TechStaffBilling

    Reviewed Sept. 14, 2020

    I have over 30k in debt, spoke with Mario ** for over an hour. He was more than patient and answered all of my questions, and I had many! He was able to negotiate a contract and bring my payments down so I can save each month and pay off my debt faster!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2020

    They are amazing. Made me understand everything, took the time to help me understand and explain everything. I highly recommend. Any questions i had they answered. I appreciate you guys making it easy and less stressful. I can't wait to be debt-free. Thank you so much.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2020

    Both Joel ** and Ronald were amazing and very helpful with any questions I had! They were informative and excited to help ease my stress of my debt. I would highly recommend NDR to anyone that is going through a rough time like mine.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for such a great review! We work hard to offer the best possible experience for every client, so we’ll make sure that Joel and Ronald gets the recognition they deserve.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 14, 2020

    I am glad that I have found this program that can help people in difficult times. Thank you very much for your help! The employees are all kind and helpful, ready to help in everything and answer all my questions! Each person has a special approach. I am glad that the whole process goes quickly. All issues are resolved by phone. No need to go anywhere and waste time!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 14, 2020

    Just started in the journey to being debt relief. Everyone I’ve spoken to have been very kind and helpful and explain everything thoroughly. They don’t mind going over the information and email you everything as well. Hoping everything keeps going as smooth as it has started. I would definitely recommend someone with the same problem.

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    Verified purchase
    MaintenanceStaffBilling

    Reviewed Sept. 14, 2020

    The reps of National Debt Relief have been great. The one I worked with during enrollment was really nice to me. He was very thorough with breaking down how their program works. I've already been with National Debt Relief for about a year now. They said I'd be in the program for four years. But so far, it's looking like it's gonna be about three years because most of the companies I'm dealing with are doing two-year payments.

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffBilling

    Reviewed Sept. 14, 2020

    I had credit card debt and I was so glad I never have to recommend National Debt Relief to a friend. If they were in that position though, I would. National Debt Relief was advertised and after speaking to the representative, it seemed like a plausible action to take. When I called, I got assigned to a case manager and he went over my debt and my terms. He offered me options as far as how long and what the process would be. We then faxed and scanned the documents in and out, and it was an easy enough process.

    The payment plan was based upon my amount of debt versus how long I wanted it to be. Naturally, I don't expect to have the service done for free, but they've taken care of all my concerns. Working with them made things easier. If I've gotten harassing phone calls from debtors, they take care of all of that. They're doing a fine job negotiating as well. They've negotiated deals with some of the debtors for some of the charges I had.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Sept. 13, 2020

    Nickolas ** was the person who helped me get started. He was incredible! Very knowledgeable, thorough, honest, and friendly. He explained everything and was very patient with all my questions. He put my mind at ease about the whole process! Working with Nickolas was one of the best service experiences I've ever had. I'm really looking forward to completing the program and finally being free of the debt that has been haunting me for years.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Sept. 13, 2020

    Looking into National Debt Relief, I saw good things about it. Initially, they told me what my payment was gonna be, how it could be split up, and how I was gonna to be able to do it every month. Setting it up was very easy and I was comfortable. It was a little less than what I was paying every month for everything I owed and the program is gonna get me out of debt in way less time than I would’ve. Everything is settled. I'm just making payments and I have a year of it left. The representative was very helpful as well. Any questions I had, he was able to answer very quickly. Overall, National Debt Relief is helping me and it's less stressful ‘cause I don't have to worry about making the payments. I had a good experience.

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    Verified purchase
    TechPriceRefunds & PayoutsBilling

    Reviewed Sept. 13, 2020

    I'm not happy about the program I was set up with at National Debt Relief. Because according to them at the beginning, they explained to me that I needed to make bi-weekly payments of a certain amount of money. They are withdrawing the money from me, and that's how they're going to get into my collectors, so they could be able to pick up the money. But every time that there's a settlement, like the last time that they sent me a settlement, I had to put more money into the account in order for them to fulfill one of the settlements that I need to pay more.

    Then now, they have been sending me different settlements. According to the information or the contract that I have, it's supposed to end in 2021. Now, settlements that I've been receiving, like yesterday I received one from one of the companies, it's extended until 2022. Same thing with another company, that it's extended to 2022. Then the last settlement that I got, it told me that they agree that I need to make a one payment of $50, and then pay more payments of $253, which is almost double of what I pay to National Debt Relief on a monthly basis.

    They paid off the minor ones. The previous one that they settled, according to them that they will extend it through to 2022. I was paying to them $20 was the minimum a month. National Debt Relief settled, according to them, the debt with them was $1500. Now, it went up to $1700. That's what I was paying through my credit $20 every month. Now I need to pay 23 payments for 29.28. Looking into my account, it's going up to 2022. It's extended for 24 months.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2020

    Bryce was extremely helpful throughout the whole process. Easy, Fast and professional. They are here to help you with any questions or concerns. This is a great company that can help you. Give them a call today. Sincerely. Thank you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2020

    All was perfect. Everything went well and fast. I thank you very much for letting me get out of this dept. I will always recommend National Debt to anybody. The guy I talked to was excellent and I'm so sorry I do not have his name with me. But please write a good report on him. Thanks!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2020

    Matthew ** has been extremely helpful with this process. He clearly explained your process and what I would be expecting, also what would be expected of me. I look forward to handling this matter of Debt as quickly as possible.

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    Verified purchase
    Staff

    Reviewed Sept. 12, 2020

    They save me a TON of money, they are truly professionals. Thank you for your patience and understanding. I should have been contacted you all. I can finally start saving for my retirement and my kid’s college. Thank you so much.

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    Verified purchase
    Staff

    Reviewed Sept. 12, 2020

    Friendly and knowledgeable staff members. Walk you through every step of the way. So far I'm very happy about this program no complaints. What is there to say that hasn't already been said. Definitely will recommend to family and friends.

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    Verified purchase
    Staff

    Reviewed Sept. 12, 2020

    What a professional Mark ** is to work with, when I finally decided to get my finances straighten out I could have not ask for a better advisor than Mark! He explained the process to me and answered all my questions so that I could see hope at the end of the tunnel! I am so glad Mark was the person who reached out and helped me to get my life back in check with my finances! The best Birthday present ever {9/11} that I have received in my life knowing that I'm on the road to recovery financially! My life today has totally changed for the better and I owe it all to Mark!

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    Verified purchase
    Staff

    Reviewed Sept. 12, 2020

    Every one of the employees I have dealt with through NDR has been extremely professional and very helpful. I would recommend them to anyone going through a financial hardship. Thank you so much for helping me when I felt there was nowhere else to go.

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    National Debt Relief
    Response from National Debt Relief

    Hi, thank you for the review. We love it when our clients take the time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Sept. 12, 2020

    Getting enrolled and signed up with National Debt Relief seemed pretty simple. However, some reps were nice, others were **. It's just the way they talk to you on the phone. Like when I didn't agree with one of their settlements, as soon as I started talking to them, they talked to me like I was an idiot, or they were doing me a favor. The two people that I dealt with were like that, they didn't have great customer service skills. Also, I settled two. But, there's really no savings. They're a rip-off. When I needed to lower payments, they've been really nice to work with. But other than that, I wouldn't go through them again or I wouldn't recommend them to anybody.

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    Refunds & PayoutsStaffBillingRates

    Reviewed Sept. 12, 2020

    My initial contact with National Debt Relief was great. But still, it was the first time, so I got some confusion about the service that they provide. They explained it well, but the concept of debt relief is new to me. I just had a little doubt when I'm heading to new stuff. They got two debts settled and then still working toward the rest. It's good. I get some money back to my everyday spending or it's not as tight as before. People should consider going through a debt relief program. It definitely helps if they can't pay off the high-interest from the credit cards.

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    Staff

    Reviewed Sept. 11, 2020

    Best decision I have made in years. Boris made this process easy and comfortable. I would highly recommend to anyone in need of this service. This has helped me breathe a little easier. I am excited to see the light at the end of the tunnel.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 11, 2020

    They were very fast at responding to me. They consolidated mine and my fiancé’s debt and I’m looking forward to being out of debt! The debt that I have accumulated over the years have really messed with my credit and my chances of ever getting my life in order.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 11, 2020

    I appreciate all the help. They explained each agreements and all the instructions very well. They gave me advices, options and suggestions. They gave me the numbers I should call whenever I'll have questions or whenever I need help. :) That's good enough for me. Thanks so much, NDR!

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    Staff

    Reviewed Sept. 11, 2020

    This was my first experience with NDR. Jay was AMAZING! He was very detailed in what he was explaining to me and made sure I understood everything! I would definitely recommend NDR to anyone who is trying to get out of debt!

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    Customer ServiceStaff

    Reviewed Sept. 11, 2020

    I called to see what options NDR has available. It was an easy process to begin, the agents were very knowledgeable, easy to understand, and empathetic. They made me feel like I made the right decision going to them and am trusting that it will be a less stressful process to become debt-free with their help.

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    Staff

    Reviewed Sept. 11, 2020

    Everyone was very helpful and explained everything well. We had a very good understanding of what your company provides. We appreciate the opportunity to consolidate our debt with you. Thank you for your time. Hope everyone has a blessed day.

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    Customer ServiceStaffBilling

    Reviewed Sept. 11, 2020

    I called to receive help and guidance on solving my debt relief issue and the representative did just that. He answered all my questions and helped me set myself up on getting out of credit card debt. I'm really happy and satisfied with how the representative spoke with me and he was very helpful.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 11, 2020

    I was looking for options to consolidate my debt without feeling a financial burden or stress while doing so. The representative that answered my call, Lamell **, made this process so easy. He was so informative and answered all my questions and concerns thoroughly. He was patient and took his time going over every detail that needed to be covered. Mr. ** made me feel at ease and lifted the anxiety I was feeling over this financial stress. He's a definite asset to your team. Thank You Lamell ** and National Debt Relief for helping me get to a place of financial freedom and hope for a fresh start.

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    StaffBilling

    Reviewed Sept. 11, 2020

    Everyone was very helpful answering all questions I had and everything is included in my monthly payments. They will help with any questions along the way during this process. All Attorney fees are included in the monthly payments and the money that is left over in your savings account is yours to keep. It gives me a peace of mind that someone is in my corner during the difficult time I have been going through.

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    Punctuality & SpeedStaff

    Reviewed Sept. 11, 2020

    My experience of dealing with National Debt Relief has been so far so good. Both your representatives are very polite, with no judgment that makes the process easy to take. They are able to give me fast information and walked me through the process and make it seems so easy.

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    StaffBilling

    Reviewed Sept. 11, 2020

    Very understanding with my bills and helped me a lot. I was scared at first, but he just kept saying, "It's ok, take your time," I'm happy with my choice and hope that I get some sleep now! I had a second chance to get rid of my debts, and I never want to be in that situation again,

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    StaffRates

    Reviewed Sept. 11, 2020

    Thankful such program exits and looking forward to getting out of debt and knowing that I will actually get this taken care at the approximated time rather than paying interest for the rest of my like, in short words Ndr rocks!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 11, 2020

    The experience has been great. Everyone is very helpful. I feel better that I know moving forward they were great and helped me sleep last night. Daniel went through my phone call very quickly and was so informative in this process and so patient with me and everything. Question I asked he knew the answer to.

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    Staff

    Reviewed Sept. 11, 2020

    Very good experience, thank you for your help in helping me to debt relieve. I look forward to working with you on this journey. I felt like everyone was very helpful so far into this plan. I haven’t done this before so looking for help.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 11, 2020

    This was one of the greatest experience of mine with the customer services. I am glad I got approved and really appreciate the help of your agents, they are amazingly productive. Their brief explanation on the matters was greatly appreciated and it helped me to understand the program very well.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Sept. 11, 2020

    I worked with Connor from National Debt Relief and he was great. I've been really happy with him. He knew what he was talking about. He explained how he could help me and how he would help me. It’s really working. The way the negotiators negotiate down my debt, it’s amazing. I made all my payments, and we're making progress. The 390 that I'm paying a month comes out of my SSD. But he worked with my budget, making sure that I wasn't gonna starve. It's working out that I can pay all my bills with my SSD money. I'm just excited to get it done as quickly as possible. I love how they follow up right away when I have a settlement. They also give me the offer and I say okay. It a smooth, easy process. They're doing all the work. I was also very comfortable with the payment plan.

    As soon as I pay off my credit card debt, then the next thing to tackle is my student loan debt. I'm working on my PhD. So, eventually, the bigger paycheck is gonna come. But working with National Debt Relief has helped me get to my goals faster after I pay my credit card debt, and then do the student loan debt, and then eventually a house.

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    StaffBillingRates

    Reviewed Sept. 11, 2020

    They explained how the program works where you pay money into an account, and then they negotiate with your creditors' settlement. They use the money in the account that you build up to do that. I'm not dealing first person with creditors, so that's nice. They're doing the negotiating on my behalf. They helped me work out settlements. It's a good program if you're swamped. Unfortunately, the way that debt accumulates and how interest works isn't really very well explained until you run into it. If you're like me and you get talked into too much debt, you can get stuck in the cycle where it's never gonna end. So, it was really helpful in that sense that I was able to do something about it and get out of the cycle of just paying minimum payments for years and years and years and literally never getting out of debt.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    Friendly people assisting on the phone but sometimes hard to get in touch with. Had some trouble reaching the person working on my enrollment. However, her staff was able to assist and get it completed. It was not too much of an issue.

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    TechStaff

    Reviewed Sept. 10, 2020

    Robert was extremely helpful and very knowledgeable. He was very pleasant and made me feel comfortable. He was able to explain every aspect of my contract in a very clear and concise way. It was a pleasure to speak with him.

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    StaffEase of Use

    Reviewed Sept. 10, 2020

    Patrick was wonderful and very informative. This service is incredibly easy to navigate and the representatives have no issues explaining any questions you might have. It’s one of the best options to use when you’re facing financial hardship. Thank you so much for the help!!

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    Staff

    Reviewed Sept. 10, 2020

    Adam was very helpful in explaining all situations that were to occur. I was able to make easy decisions based off his guidance, making me feel reassured this was the correct path to take for my situation. Both Reps were friendly and willing to answer any other questions and concerns I had.

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    Contract & TermsPunctuality & SpeedStaffTransparency

    Reviewed Sept. 10, 2020

    When applying for this NDR program, I found both Angel and Daniel very helpful in the explanation in the process of how this program works. They took their time and asked if I had any questions as they were going over the agreement and they answered them that I could understand what would happen. They made me feel that entering into this program I have a load lifted from me. I would recommend NDR to anyone in same situation as me. Great work done by both!!!!

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    Staff

    Reviewed Sept. 10, 2020

    Angelica was very helpful with providing me my options and information to make my financial debt situation much better. She was eager to help me and consciences of my time. I can tell Angelica is a very genuine person and I am glad I her work with me today. Bless you!

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    Staff

    Reviewed Sept. 10, 2020

    The experience with Caliph was excellent. He was very thorough and helpful. Highly recommended. I would recommend this program to anyone who needs to take a financial load off. Thank you very much for all the help and time today.

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    StaffFollow-Through

    Reviewed Sept. 10, 2020

    The worker was very professional and explained me to everything that I can understand. At first, I was very nervous but she followed through with everything and it made me feel confident about this company. I wish I knew about this long time ago but thank you!

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    Staff

    Reviewed Sept. 10, 2020

    Was easy to set up and get approved. The people that help you they are helpful and respectful. This is the only program that will get your finances in order and become debt free plus they have lawyer that will represent you in any legal matter that comes up.

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    StaffRates

    Reviewed Sept. 10, 2020

    Paul ** was exceptional. His service A+. * He made me feel taken care of- meaning he Listened. He carefully answered all my questions/ concerns- while he articulated the program in a way- I could fully understand. * I felt like he had my best interests in mind- meaning gave me options- room to ask anything etc.- it was a no pressure conversation- which me choose to go forward. I have no tolerance for pressure- it reeks of desperation- this was the exact opposite of that. * He both represented himself & your company- as professionally as possible. Impeccable Service- which is very rare.

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    CoverageHonesty & Transparency

    Reviewed Sept. 10, 2020

    Adam and Anna did a wonderful job on getting me enrolled and to set my mind at ease. I will be honest that in the beginning I was very apprehensive about the program. But with the written material and Adam was very careful to cover and answer all my questions. Anna reinforced every thing completely.

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    Tech

    Reviewed Sept. 10, 2020

    They are great to work with and saved me a lot of money. It only took a couple of hours and they had all the information needed and had a contract ready to go. It was very painless and they explained how everything would work.

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    Staff

    Reviewed Sept. 10, 2020

    Paul was very kind and helpful, my experience was excellent. I thought it would be difficult but it wasn't, I will definitely recommend family and friends. I can finally look forward to being a homeowner. Life is looking much better, all thanks to a conversation with your awesome agent Paul.

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    National Debt Relief
    Response from National Debt Relief

    Thanks for leaving a review and mentioning our agent Paul. We loved hearing that you were happy with our service. National Debt Relief is always here for you.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    My husband & I reached out to NDR to gather information about how they could help with our mounting debt, from our first call with David C to our welcome call with Iman everything was so thoroughly explained and both of them were knowledgeable, friendly and made us both feel so comfortable. We took the plunge and signed up. We are already feeling a sense of relief and are looking forward to working with National Debt Relief. Thank you, Alicia & Joe B

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Sept. 10, 2020

    After researching debt relief programs, NDR consistently came up in my research as the top program in the nation for debt relief. I requested information online and received a call back within minutes from Wesley who was patient, informative, answered all my questions, and was not pushy in any way which helped ease my decision to use this program. I also had a positive experience with Karim who assisted in the Welcome Call. I enjoyed all the quick e-mail correspondence, having both Wesley and Karim explain all the documents as they were being completed and signed, and stopping frequently to make sure my questions were being answered. No complaints, overall positive experience. A lot of information to digest but it was made as easy as possible and I'm hopeful for success in this program.

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    StaffBilling

    Reviewed Sept. 10, 2020

    The enrollment process at National Debt Relief was painless. I had been with another company. I did not pay attention to what I was doing and didn't understand that I would need to go into debt to consolidate my debt. I have to default on my payments. But they explained everything and made me understand what I was getting into. They are also doing what I'm paying them to do. They don't bother me, I don't bother them. I just check on it every couple of months to make sure that they are continuing to do what they promised and they are, and I'm pleased.

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    Refunds & PayoutsStaff

    Reviewed Sept. 10, 2020

    I thought process would take weeks to get started. It took less than an hour and they guided me thru the process answering my questions along the way. When all done I found I wished I would have taken this step earlier. Now I can pay my debt off in months versus if ever even possible to pay it all off. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 10, 2020

    They were thorough and complete with their explanations and Communications. They made me feel like I was their only client even though my debt barely qualified for the program. They understood all of our health challenges and deaths we faced in 2019.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    Has been an experience of a lifetime. Everyone is truly concerned about what I've been going through. Trying to do it on my own wasn't easy. Then I called National Debt Relief. Talked to Kenny ** about my problem. Helped me through everything. Thank you National debt relief. I can breathe again.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2020

    My service rep Micheal ** was very good at explaining and making it it easy on me with a positive attitude with helping me. The welcome call lady was just as positive and congratulating me for join and was happy to have me a part of this program to better myself.

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    StaffBillingHonesty & Transparency

    Reviewed Sept. 10, 2020

    In talking to National Debt Relief versus talking to some of the others, NDR seemed more honest. They worked with me and they are still working with me. Right now, I'm unemployed with no income because of this COVID, so they've helped me delay my payments. The sad part about it is I'm so close to finishing up when COVID hit. I was supposed to finish around May or June of next year. So, it puts me in bad situation because my goal is to finish up the accounts that I've got in there now. And as I was able to finish up accounts, to actually add some others that are out there to try to get everything completely taken care of, I'm having a hard time trying to find something. I'm trying to find a job. I've had a rough time since the economy tanked back in 2015, 2017. I’ve had a lot of temporary jobs and now, employers are looking at it as a bad thing. And I'm like, “Guys, y'all just don't understand.”

    But NDR seem concerned. The people that I've talked to have been compassionate, listen to you, and try to help you come up with a solution. It’s not, “Oh, you go give us our money. We're gonna do this,” and that's it. I had another company and that was pretty much the situation. They didn't care. They just, “This is the program. This is why it's gonna be done.” That is not the way that NDR handles it.

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    Staff

    Reviewed Sept. 9, 2020

    Nathan ** was amazing. Did a phenomenal job. Very knowledgeable and extremely helpful. Couldn’t have asked for a better experience. So thankful that there is another solution to getting out of debt besides bankruptcy. Have already recommended to a couple of friends and family members.

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    StaffHonesty & Transparency

    Reviewed Sept. 9, 2020

    I just enrolled with National Debt Relief and they were really clear on what was going to happen and what to expect (also helped that I knew what I was getting into). They did not lie or sugar coat anything as far as what could be the negative side on doing this program.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Matthew was so wonderful. He was kind and patient. He explained the program thoroughly and really put my mind at ease about the process. I was nervous about everything, but he really made me feel like I was truly cared about by the company. My representative who walked me through the welcome call was also wonderful. The kindness and helpful ways of this company are outstanding.

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    Staff

    Reviewed Sept. 9, 2020

    Service rep was great and explained everything very well. Give him a 10 out of 10. All correspondent was clear and easy to understand. Easy process will make life a lot easier. Will tell my needs friends about you and your great people. Look forward to a great relationship.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Chaz ** was the first one I talked to and he definitely is very thorough on explaining the program. He definitely got me calmed down, as he knew I was very scared. I called numerous times last when he was working to ask questions. He is so cheerful. Pleasure working with him. Jamie was my welcome call to the program and again another person thorough on going through my account. She explain things I should do which help me start this process. She was very cheerful and a pleasure to work with. Thank you both.

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    Staff

    Reviewed Sept. 9, 2020

    Very knowledgeable, and friendly. Made me feel comfortable about my situation. Looking forward to finishing the program. Ben ** was wonderful to work with. It is a very stressful time for us, and we really feel comfortable with our decision to use this program.

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    Staff

    Reviewed Sept. 9, 2020

    My experience of positive against all odds; NDR has given me a ray of hope even though I have been discouraged multiple times especially during these unprecedented times; I appreciate my NDR representative for being courteous, patient, kind and understanding. I am grateful and appreciative to have this option versus the alternatives. TY NDR.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    On 9/8/2020 I phoned in just to check the status of my account. DARBY or DARBIE (female), not sure of her spelling proceeded to help me, but as I was asking questions she kept cutting off my questions before I could get them out. I finally asked her to allow me what I was asking before she answers. She claimed it was a delay on the call, which was untrue cause I would never get the ? out. I asked for another rep cause she was becoming frustrated. She rudely placed me on hold for over 15 minutes before I hung up and called back in which Chelsey was very helpful and apologized for Darbys very very rude action. Darby really needs training in her customer service skills.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    My experience was informative and clearly explained. Franklin went above and beyond with his patience and understanding dealing with my lack of knowledge with phones. My welcome call was excellent. I appreciate everyone for a painless and enjoyable experience.

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    Staff

    Reviewed Sept. 9, 2020

    Thank you Lauren for making this process so easy and understandable. Your patience in helping me understand the process was very appreciated. I feel confident that I have enough support to make this happen and become closer to being debt free.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    I just got enrolled in the program and they were so helpful answered all my questions did my welcome call with Natalie and she was amazing answered all of my questions and was really helpful. She explained the program through and made sure I understood what I was signing before anything. Thank you.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Victor ** was and is extremely helpful and elaborate with details. He made it an easy and stress free process. Very lengthy calls but enough information to feel comfortable with making a transition to debt consolidation. I was satisfied with my overall experience throughout.

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    Staff

    Reviewed Sept. 9, 2020

    I was assisted by wonderful, patient individuals that did not make me feel ashamed of my current situation at all. They were very understanding and helpful. I would recommend these services to anyone that is in a pinch like I am and want to become debt free.

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    StaffHonesty & Transparency

    Reviewed Sept. 9, 2020

    I honestly never thought it would be this easy. The help I received was top notch. I would like to thank the entire staff for all of your help. They walked me through the entire process and explained everything to me. Highly recommend to anyone who needs help.

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    Refunds & PayoutsBilling

    Reviewed Sept. 9, 2020

    I would recommend this my family and friends. The personnel was easy to work with and were always pleasant to at all times to me. They explained the program to me so that I understood everything to me and answer my questions. My payment now is less than what I paying out every month.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2020

    Great staff very helpful and courteous. The team walked me through with great patience and I am very grateful and I feel very confident in me turning a new leaf over. They followed up on case diligently. I would highly recommend your company.

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    CoverageTechStaffTransparency

    Reviewed Sept. 9, 2020

    Signing up for the program was easy and informative. I was very impressed with the friendliness and transparency of the program representative. They went through every single thing regarding the program and then covered every item in the contract. I look forward to working with National Debt Relief willing getting back into financial stability.

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    StaffRates

    Reviewed Sept. 9, 2020

    My representative Simon ** deserves five star rating. If I could give him more I would. He was very knowledgeable, answered all my questions. He definitively has put me at ease and given me hope. Your company is fortunate to have him as an employee.

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    Billing

    Reviewed Sept. 9, 2020

    We can finally see light at the end of this big black tunnel of debt! Without using this program and the system NDR has set up, it would have taken over 20 years to pay off our debt making minimum payments - which is exactly where the credit card companies want you to be! We have spent the better part of five years paying on these debts only to see our balances remain the same. With the current pandemic and layoffs all around us we had to make a debt recovery plan that would impact our finances immediately. National Debt Relief offered that lifeline to us when we needed it most.

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    Staff

    Reviewed Sept. 9, 2020

    When I reached NDR I was clueless of what is this program for, Christopher ** contacted me and helped me with every single question and guide me to take the the best option for me, looking forward to debt free life.

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    Staff

    Reviewed Sept. 9, 2020

    Within 45 minutes I had my debt cut drastically. I didn't know what I was going to do and Carlos was so helpful. I can breathe again!! If you are in debt and don't know how you are going to make ends meet financially, this is the place to go!!!

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    Staff

    Reviewed Sept. 9, 2020

    We were very satisfied with Krystina **. She was patient with our enrollment and made us feel at ease. I would recommend her and the agency to anyone. Krystina took us through each step of the forms. We are not real tech savvy so her expertise was a blessing. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 9, 2020

    Everyone I've talked to have been friendly but professional, understanding, and they explain things thoroughly. I have called a few times for explanations of things that may have been explained to me before but it was never questioned and I never felt silly for calling. I'm only beginning the program but we're off to a really good start!!

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    Punctuality & SpeedStaffBilling

    Reviewed Sept. 9, 2020

    I was with another debt relief company and I was not happy with the way things were going there so I switched over to National Debt Relief. Everybody there is super cool and nice and everything went really smoothly. I just thought it would go quicker but then COVID kicked in and I couldn't live up to my end of it. It was supposed to take two years for all these stuffs to happen. The program would be until next June but I wasn't able to make payments for how many months so I understand the delay. I'm perfectly happy with how things are going. I just sent NDR money to hopefully pay off all the stuff that I have. I'm just waiting to hear back as to when all that stuff is gonna go. Now that they have my money, they can settle all these things and my credit score will go up.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 9, 2020

    National Debt Relief is doing okay with me. But the thing is, a couple of times, I call them and ask because it seems they're taking money but they are taking care of three clients, however, the rest of the eight clients are there. They're all going under the debt collection. I told them to contact those people and they said they would only talk if they pay in the savings.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2020

    I was asked to call in for my welcome call to complete the sign up process with National Debt Relief. I had the good fortune to speak with Vanessa who was both friendly and professional. My call was a pleasure and a breeze. Vanessa performed flawlessly and helped me to resolve the authorization form and all questions in a wonderfully courteous and expert manner. Thank You Vanessa!

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    Staff

    Reviewed Sept. 8, 2020

    Robert was really helpful with all my concerns. He helped me to get approved and explained everything really good. He walked me through the whole process and he was explaining every part of the program. I hope I got a good experience in this journey since it's a little scary to be on this path.

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    Punctuality & SpeedStaff

    Reviewed Sept. 8, 2020

    Bernard was fantastic to work with. A true knowledgable professional. Quick answers to my questions, and good foresight into future concerns that could happen. Did not come across as a complete salesman compared to others had spoke with at other companies.

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    Staff

    Reviewed Sept. 8, 2020

    I had a great experience in getting started! It was easy yet very informative! The people I spoke with were friendly and understood where I was at in my financial journey. They took me seriously and answered all my questions.

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    Staff

    Reviewed Sept. 8, 2020

    Spoke with a debt counselor and they were very helpful in helping me come up with a plan that is financially sound for me to save money and get out of debt. Counselor was very knowledgeable and able to assist me for financial relief. Look forward to working with NDR.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2020

    I was hesitant in calling. But Aaron made me feel at ease almost immediately. Everyone was very nice, thorough, professional and timely. Aaron was very informative. I am excited to get this chapter of my life going. I cannot wait until I am debt-free.

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    Staff

    Reviewed Sept. 8, 2020

    This is the second time I have sought debt relief and it has been a wonderful experience. Thanks for helping us get out of debt!!!! My and I really appreciate your help. We will recommend you guys and gals to anyone!!!

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 8, 2020

    Detail step by step process towards being debt free. Friendly and knowledgeable. Overall good experience. Flexible terms to meet your personal situation and communication so everyone is on the same page and you understand fully the agreement. Better understanding of budget and managing finances.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2020

    Sebastian was on top of everything and got me approved and made me feel so much better. I felt the weight lifted from my shoulders when I hung up the phone.. I feel like I can finally breathe again.. He did not stop until we had completed what we needed and I was satisfied. This guy knows his stuff. He went over everything there was and made me understand the entire process. I surely appreciate that. Thanks.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2020

    The people were very professional and polite to me on the phone. I was impressed with how fast the process was. Definitely will be referring others in need! I was so relieved to receive such great customer service. Thankful I choose your company. THANK YOU SO MUCH FOR ALL YOUR HELP!

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    Staff

    Reviewed Sept. 8, 2020

    I would recommend to a friend. Everyone I talked was courteous and patient with me. This was a big decision on my part and they helped tremendously. I can't think of anything else to say but Thank you. I am retired and on a fixed income and need a little help sometimes.

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    PriceRefunds & Payouts

    Reviewed Sept. 8, 2020

    Everything went great when I reached out to National Debt Relief. I did some background search and I liked what I saw with them. I've got a couple of debts paid off. One was just recently paid off and one was three months ago within six months when I first started. I'm coming up on a year in November. I got another debt in the process right now. National Debt Relief is doing a great job. Every now and then, I’d go on the dashboard and look at things. I wish I can send more money so the process will be a little bit faster, but I just can't right now. As soon as they pay everything off, then I'll be happy.

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    Staff

    Reviewed Sept. 8, 2020

    National Debt Relief took me right in and got my stuff done. It felt good that all my creditors are being able to get situated. It’s an amazing program and I’ve been on it for at least a year. They negotiated with all my debts except for one so far. I check on the dashboard from time to time to show me my progress and it has been a good one.

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    Staff

    Reviewed Sept. 7, 2020

    National Debt Relief has provided an excellent support and their staff have being courteous. They assisted and provided support with all questions we had and clear our doubts. I would definitely recommend this company to my friends and family as their services are excellent.

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    Staff

    Reviewed Sept. 7, 2020

    EXCELLENT. The two people, Parker ** and I can't remember the other guy's name. Both were very professional and put me at ease on my decision to get out of debt. I would recommend National Debt Relief to a friend or anyone else.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Sept. 7, 2020

    I saw on Better Business Bureau that National Debt Relief was okay. I send the money and they pay off what they gotta pay off. I'm having good progress. I'm waiting for the one to get settled and that will be it.

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    Staff

    Reviewed Sept. 7, 2020

    So far, so good. They were good and very helpful during the initial contact. The information they provided stood out to me. They're also pretty easy to stay in contact with.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2020

    Definitely. Mr ** was an excellent customer service representative. He stated everything that should be from the dates, how much I owe and many other things dealing with the debt relief program. This debt relief so far is a great program and if there is anyone I know who is having problems with their debt I would tell them to go to National Debt Relief.

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    Staff

    Reviewed Sept. 6, 2020

    I had a wonderful experience signing up for National Debt Relief. It was easy and my agent helped me through everything. It was easy to follow and will be a great relief for me getting everything paid off. The paperwork was easy to understand and everything was explained thoroughly.

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    Staff

    Reviewed Sept. 6, 2020

    Both employees I dealt with; Josh and Robert seemed very knowledgeable and both addressed questions I asked. The program is scary. I have struggled for 2 years secondary to not being able to perform my chosen profession and well intentioned but poor chosen financial decisions. I got from them that I am not alone. There are many people asking for help. There was no judgment from them. If the process goes as described and there is light at the end of the tunnel AND support from your company during the terrifying collections part then I will end up in a good place.... Just now though I am so scared!

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    Customer ServiceContract & TermsSales & MarketingPriceStaffBillingTransparencyFollow-Through

    Reviewed Sept. 6, 2020

    I called a couple of other companies, and the information National Debt Relief gave me, their costs, and how their programs are structured, compared to when I spoke to National Debt Relief's customer service rep, she was just fantastic and comforting. And the way that she delivered her message to me reassured me that I wasn't being scammed. She reassured us that, “This is the process you have to go through. It's gonna be hard, but once you make this commitment and you follow through with it, you'll see good results.” I was very skeptical of that type of system, because it sounded like bankruptcy, but she assured me that it wasn't.

    When I spoke to the person at first, she gave me the information that I needed and then I talked it over with my wife. We called back and decided that we would go through with it. It was stressful not because of the way that NDR presented their plan, just making that commitment to do it, to commit to it, and stop paying bills. That was the hardest thing. There are two debts that are done, two other ones that are pending, and we have an agreement with the company and end game for them. We started to see results already. We're coming up on a year right now.

    Let's say you had nine collectors that are trying to get paid. I would like to know who they're negotiating with right now. Who are they targeting? Who are they? Where are they at in that process? There are three companies that are just hanging out there right now and all of them are with Chase Bank. I wanna know how they will navigate three different credit cards with the same company. I I'd like to know how that process would go. Where they are? Do they have a strategy? What their strategies are? Just transparency that way. But NDR is doing a good job.

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    Customer ServiceTech

    Reviewed Sept. 6, 2020

    I did an internet search and National Debt Relief was the first debt relief firm that came out. So, I decided to give them a call. The interactions were good. I haven't really had any issues. I use the dashboard and I like that it gives me my account activity and it tells me the progress by creditors. It took quite a while to get a response from the creditor but there have been a couple of settlements.

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    Staff

    Reviewed Sept. 5, 2020

    Very polite, helpful, explained well enough to understand where I’m going through? If I have ? Giving all the option!! I’m so thankful for this agency!! TY so much for the help especially to Mr NIC ** and MiSS Amanda!!! Take Care and be Safe!!!!

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    Customer ServiceStaffBillingRates

    Reviewed Sept. 5, 2020

    Since December 2019, I have assumed support for two households of family members in addition to supporting myself. By end of March I assumed the bulk of support for said households and over time my income versus outflow to pay bills and provide living expenses reached breakeven, and now the outflow has overcome the inflow. When I first assumed this help for family, the need was manageable with my income. But health matters, unemployment and other events occurred with family, the outflow accumulated to an unmanageable state and credit cards I had been using reached the credit line and are now over the limit due to interest. My resolution at this point was to file for bankruptcy or seek debt relief. So far, I can only say how outstandingly National Debt Relief responded to my query and offered a viable resolution, while still helping family. I cannot tell family I can no longer help them.

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    Staff

    Reviewed Sept. 5, 2020

    When interviewed, and program explained: it was explained very well, so that the average person can understand well. When I had some extra questions the counselors took the extra time to make sure all was understood, before proceeding. So I would recommend to friends, as well.

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    Punctuality & SpeedStaff

    Reviewed Sept. 5, 2020

    Found them to be very courteous and open to my needs. They were very pleased to help me and were very prompt in getting things started. Highly recommend their services to anyone. If you feel like you are in over your head they will set you at ease.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2020

    Great experience and great communication, super helpful, went through everything with em and explained it as well. I couldn’t have asked for a better debt relief company! Jaison was very nice and communicated very well! I look forward to working with you guys on this journey and can’t wait to become debt free!

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    Customer ServicePricePunctuality & SpeedStaffBillingRatesCommunicationFollow-Through

    Reviewed Sept. 5, 2020

    I got over my head and I knew I was getting over my head for me. National Debt Relief did what they said they will do. But they didn't really explain that they put my money in a savings account, and it's still with my credit card filled up with interest. So, my debt became more than when I started with them. They should be more upfront explaining what they're actually doing. But I didn't know that.

    One of the credit cards that I had was Capital One. I didn't know that I could call the credit card company and try to tell them my problem. NDR explained what they do. They just put your money so it would get so much, and then they start paying. Meanwhile, the late charges keep on adding up, which I didn't know. I saw it coming into my bills, and I was wondering why. NDR took a bit longer. Some of them built up. I thought they would negotiate and pay people right away. They should let me know that would happen. One of them, I had $3,000. But by the time they settled it, I was up almost $6,000 because of the charges, but they settled. But they did what they were supposed to do. They got them down. I would pay every month, they put the money there.

    I gave the first guy I talked to what I had and he figured this thing out. I pay $626 a month to them. They're thorough about that. The other companies, almost half that, but I don't know what they would negotiate to. I got myself a problem and I never had this before. But I'm grateful that they're taking care of it. Since I've been on the program, I don't get hate mail. Nobody hounds me. Also, they keep me informed about what is going on. I approve everything. They tell me what they did, and it's up to me to say yes. I’m satisfied with them.

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    Billing

    Reviewed Sept. 5, 2020

    I was using another company some time ago and I didn't see any improvement. But with NDR, I see a lot of improvement. They already negotiated three of my six accounts and that's good because when I started with them in March, they said it normally takes six months. I have three more accounts with them where I'm gonna speak to them around next month to see if they tried and negotiated with those. I don't know if they negotiated with them already because I don't see movement in my account. It's pending. If they negotiated with them, they'd give them a lower amount. The payment plan was okay and it’s better than what I had before. Overall, they're okay to me so far.

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    Staff

    Reviewed Sept. 4, 2020

    I am looking forward to seeing results on my credit report that I may accomplish my overall goals towards my life and my future. Everyone that I have spoken with so far has carried out very professional conduct as well as been very informative and graceful throughout this experience. Looking forward to great results.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    Abigail did a great job in explaining the entire program in great detail. She followed up with me via phone calls and emails to make sure I stayed on task and got the help that I needed. She did a fantastic job and is great at what she does. Thank you very much!

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    I was with a different como for a year and I had no results, little to nothing. I received a invite from National through the mail. So I decided to make the call. To my surprise national was very helpful, very polite and most of all very welcoming. It did not take long to be approved. I feel confident that this will be a success story since I learned how National operates. I received several calls and emails to ensure that I completely understand the process. So we see what the next few months will bring me with National on my side.

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    Staff

    Reviewed Sept. 4, 2020

    Oscar and Daniel were both very polite. Answered all of my questions in a way that I could understand them. Made me feel very comfortable with my decision. I would definitely recommend your company to anyone who needed financial help.

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    Staff

    Reviewed Sept. 4, 2020

    Helpful service. Friendly and knowledgeable. I feel all my questions were answered and that my debt will be resolved if all terms are met. I like there is legal help available. I am happy this program is available to help people during this time.

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    Staff

    Reviewed Sept. 4, 2020

    Too soon to offer an intelligent review but so far so good. Personnel are very friendly and allow time for questions. They also provide the best answers available to them and are willing to research any questions they have no answers for (Grace).

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    Great program and great service. It was easy to signed up and process was very professional. Will recommend to my friend and family. I cannot wait till I am debt free. Thanks so much and have a great day.

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    Staff

    Reviewed Sept. 4, 2020

    Speaking to Henry and the Welcome Center was a great experience. Henry and the young lady I spoke to were helpful with answering questions, friendly and respectful. I was pleased with them both and I’m very excited that I’ll be debt free.

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    Punctuality & Speed

    Reviewed Sept. 4, 2020

    Jamel ** treated me with dignity and respect and gave the necessary facts. He is quick and knows his job well. Same for Evian. She read all of the material and I understood it. Both of them should be commended. They are doing a good job for the company.

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    Staff

    Reviewed Sept. 4, 2020

    They explained everything and I'm looking forward to getting my finances back on track along with getting my credit score up to where it should be. I appreciate all of your help. If it wasn't for COVID19 I wouldn't be in this situation.

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    Staff

    Reviewed Sept. 4, 2020

    Kiara ** has been the most helpful person I have ever had. She took time to re-read parts of the form I didn't understand, she has patience and I feel very fortunate to had this help in my time of need. Thank you very much. Plus she deserves a "Big" Raise.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    Excellent customer service! Thank you so much for your care. I really appreciate it. I’ve been going through so much, the last couple months and didn’t know how I was going to make it. Then I receive a letter from National Debt relief and I knew it was an answer prayer from God. Thank you guys for your support from the bottom of my heart! God bless you. I won’t disappoint you and will get through this.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    Most everyone is very pleasant to talk with. The debt program is good. I understand parts of the program well. Some I do not understand, but overall great. Some of my accounts have been turned over to collection agencies that are calling me and are harassing me. I wish this part of the whole debt relief would Stop. It's been months.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    When I looked at all the reviews and how well-known National Debt Relief was, I decided to go with them. Their reps listened to everything I had. However, there were a couple of times when I was waiting for them to get back with me on something but they didn't, so I had to call back. But other than that, I have three accounts with them and they're all settled. The first one was right away, and the second one took longer. And then this last one was not that long ago. But all three of them will be done in two and a half years.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    I only very recently joined the program and have not yet made my initial deposit to my savings account but, from my application call with Jonathan ** to my Welcome call, both agents were very helpful. They answered all my questions and made sure that I had all the information I need to find answers and help I need going forward.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Sept. 4, 2020

    At the moment, National Debt Relief has not gotten back to me in one of the certain accounts. But they had said it would be paid off on the 31st. Yet, they couldn't get it done. That's how I can tell because the money that they had asked me to put in there is still there. We're already here in the 8th of September. I've been fixing to call them. I feel they take their little money in their services too quickly and they leave my creditors in limbo for a long time, which is taking a long time to get my credit back to a decent level. For each account, they take out their money for that first. For each settlement, they take away a certain amount on the funds immediately before they work on another one. It's terrorizing your credit rating.

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    Customer ServiceStaffBilling

    Reviewed Sept. 3, 2020

    This is my first time consolidating my bills. Read reviews on National Debt Relief and all was good!! Made the call and talked with Kathryn **. She was very helpful and polite and explained everything to me on how the program works and I decided to go for it! Thank you Kathryn **.

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    Punctuality & SpeedStaff

    Reviewed Sept. 3, 2020

    Thank you so much for the patience and support by your account representatives. This has just made the weight on my soul and stress a lot less. I cant wait to be a successful client that can scream "I Am Debt FREE!"

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    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    The customer service representatives were knowledgeable and friendly. They were a pleasure to deal with. They made the process easy and smooth. In fact, the representative Jeremy really sold us on this being the right plan for us. We will be sure to recommend National Debt Relief in the future.

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    Staff

    Reviewed Sept. 3, 2020

    Everyone I talked to was polite, professional, knew their jobs well, and explained the process in depth!!!! Kudos for you to have them working for National Debt Relief...I am happy with the help I received. I am very very very very very happy with the help I received.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 3, 2020

    The customer service that I received was beyond excellent. Robert was very patient with me and when I asked him to give me a day to sleep on the decision and he did not pressure me. The welcome call lady was great as well. My overall experience was great.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 3, 2020

    Minho ** was very patient, personable and friendly; was very thorough going through the agreement process so that we understood everything. Was very receptive to answering all of our questions and made us feel very comfortable and confident about going ahead with this debt agreement. We enjoyed talking with him and will continue to do so in the future. Pamela **, as well, was very friendly and personable to talk to relative to the Welcome Call process. She was quite thorough when going through the different processes. She was anxious to answer our questions and explained them perfectly. We felt good talking with her and felt comfortable about everything she put forth to us.

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    StaffRates

    Reviewed Sept. 3, 2020

    Kyle ** from N.D.R. was great in taking me through this process. He was very easy to understand and explained everything very well. Thank You. I'm excited to start this to become debt-free and stay that way. I looked at the other companies and N.D.R. had the best ratings and reviews.

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    Reviewed Sept. 3, 2020

    Great. A little lengthy but not bad. Was talking to one person and then they passed me to another. I think you should deal with just one person, not 3 different people, also when they looked at my credit the first time.

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    Staff

    Reviewed Sept. 3, 2020

    The process of getting enrolled was simple. The representatives were very friendly, thorough and informative. Not only do I feel comfortable about my enrollment with National Debt Relief, I now have a peace of mind about my financial situation. Thanks so much National Debt Relief.

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    TechStaff

    Reviewed Sept. 3, 2020

    Angelica ** was a pleasure to talk to. She was thorough, thoughtful, and kind. Angelica answered all of my questions patiently and clearly and did not rush through anything. She was easy to understand and made sure I understood every aspect of the contract I was signing.

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    StaffRates

    Reviewed Sept. 3, 2020

    Mr. Kyron ** is one of the most courteous and professional debt experts that I have ever talked to. This is not the norm anymore as the people are cold and non-empathetic, and just not interested in assisting others. Congrats to NDR for having a representative like Kyron.

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    Punctuality & SpeedStaff

    Reviewed Sept. 3, 2020

    The journey has become very easy. Everyone is very helpful and I hope it continues for the next 40 months. I can’t wait to become debt-free and this should be the best way for me and my family. Day one begins today.

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    Staff

    Reviewed Sept. 3, 2020

    Both of them explained everything well. Angel is so helpful on all my questions. The process was fully explained and it was really enlightening while talking to Angel. I am so relieved knowing that I will be debt relief soon. Thank you, guys.

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    Staff

    Reviewed Sept. 3, 2020

    The staff that I had talked to were helpful and very knowledgeable. I am overall pleased with the assistance that I received in taking the first steps with this company. From my experiences working with the company, I would recommend this company to my friends and/or family.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    I was initially nervous about contacting the site, but just a minute into the call I could tell I made the right decision. Being able to review my debt, structure a settlement plan, and see a goal at the end took a huge weight off of my shoulders. I can finally sleep better knowing I have a great team helping me past this hurdle.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 3, 2020

    Wonderful customer service by both of them. They made me feel comfortable & I feel an overwhelming sense of relief from this program. I can't wait to experience being debt free at the end of this program. I feel so hopeful & encouraged.

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    Staff

    Reviewed Sept. 3, 2020

    I have only just started but my experience with my counselor Shawn ** was very thorough and answered all of my questions in a very professional manner. He helped to ease my mind and feel comfortable about the whole process.

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    StaffFollow-Through

    Reviewed Sept. 3, 2020

    The reps have been very nice and helpful. NDR did what they say they would gonna do. They closed out two of my debts way sooner than we were supposed to. My program was supposed to be a little over three years, but it's a bit quicker. I've only got a month left.

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    Refunds & PayoutsMaintenanceStaffBilling

    Reviewed Sept. 3, 2020

    Everything was smooth and easy. I gave National Debt Relief all my information and they pulled up everything and went through each one with me, and we got the program started. They kept in contact with me when there was something that was proposed. One of the times they explained that one of the creditors wasn't budging on their number. They were very informative and they kinda kept me in a loop with everything.

    They said that because I was going through the process and paying my money every month, it had got to a standstill where they couldn't make any other negotiations for a little while and that a lending company will be able to help. Instead of having payments broken down into numerous payments, the lending company will be able to pay it all off for one payment then I’m gonna have to start paying them back. National Debt Relief is still doing a negotiation but if I don't have enough in my account, Lending Tree will pay it. In 90 days, everything should be paid then I'll just start paying in about the same amount that I'm paying National Debt Relief a month. The other day they did something with one of the creditors where they had already had the negotiation, but because of the lending, they’ll just pay it instead of having it broken down into the 15 months that was already negotiated.

    I wish I was offered like, “Listen, this is what's going on. This is what we'll do. It’ll be around the same amount that you’re paying now. You have a couple days, get back to us.” It wasn't anything like that. I kinda felt I had to make a decision right then and there instead of taking a minute to think about it and get more information. I wanted to get all of this done, clear my credit and get all the negative stuff off so I went on and did it. Once I talked to National Debt Relief, they automatically transferred me over to the lending company.

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    Staff

    Reviewed Sept. 2, 2020

    Everyone was very helpful and knowledgeable. I’m hoping this all goes well. Thank you for providing great service and making me feel like I’m in good hands. I look forward to working with all of you on the team to resolve the debt that I am currently experiencing.

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    Staff

    Reviewed Sept. 2, 2020

    Franklin was very helpful, answer all my questions and explain everything that I needed to know everything he was saying about National Debt Relief. This heavy burden was lifted off Shoulders. I should of done this years ago. Thank You Franklin for hard work and Thank National Debt Relief! Thank you, Cindy

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    Very informative, answered any questions I had. Even 2 or 3 times never minded. Very pleasant. Stayed on the phone as long as you needed them to. Very edgier to help. Was very prompt in returning calls. Guided through every piece of information that needed signed.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Sept. 2, 2020

    The representatives I have worked with have been very clear and quick to respond to all my questions. The initial calls and setup have left me confident that this program will be successful and that NDR has my best interest at hand.

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    Staff

    Reviewed Sept. 2, 2020

    Everyone: Michael and Evelyn, were both super patient with me. They answered all my questions, even the silly ones, with the utmost of patience and grace. They helped me keep my dignity through this whole process and forever I will be grateful for that. Thank you, especially to Michael, for helping me better understand how to deal with money! PAY YOURSELF FIRST! Kudos to the both of then. Highly recommended and will be sending more people your way.

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    Online & AppEase of Use

    Reviewed Sept. 2, 2020

    Everyone was very pleasant to work with and explained the program in great detail. Access to online account was an easy setup and the layout of the website is easy to navigate. No complaints so far with this service. Looking forward to the final resolution with all creditors.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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