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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 57 Reviews 10835 - 11035
    Verified purchase

    Reviewed June 22, 2021

    Very polite and willing to walk me through the steps needed to complete the enrollment and security document. Worked with both my son and daughter to make sure I understood how to move through the documents. Made sure I was comfortable with the whole process and understood what the final result would be.

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    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed June 22, 2021

    I reached out and to be honest didn’t have a lot of faith that NDR would be able to help. I was so wrong. Gary walked me through the entire process and gave me the hope that I can be debt free. It’s embarrassing having to reach out and let your guard down but Gary put me at ease and by the time we got off the phone I felt the weight lifted off my shoulders. I’m excited about a future being debt free!

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    Verified purchase
    MaintenanceStaff

    Reviewed June 22, 2021

    I needed help, so I could bring my debt ratio down, to allow me to purchase a house. The initial possibility did not work out but the secondary choice did and I am pleased to be able to get this done and move forward. Pleasant dealings with the company.

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    Verified purchase

    Reviewed June 20, 2021

    I was referred through non profit debt relief to find out it was for profit. Some people like myself need to SEE things in writing before agreeing, having a way to do that would have made this a better experience.

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    Verified purchase
    Staff

    Reviewed June 19, 2021

    The best service. Very helpful! They took a huge weight off my shoulders! Very professional and nice! They were very eager to help me and very thorough with everything! I feel so much relief after working with them! Luis was very nice and helpful! He took care of all my cares and concerns! I’m so thankful for them!

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    Verified purchase
    Staff

    Reviewed June 18, 2021

    Had some unique situations regarding my case. Andre helped me through some challenges and I finally got approved after all the issues got resolved. Couldn’t be happier with my experience. So happy I heard about National Debt Relief. Now my future of being debt free seems possible.

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    Verified purchase
    Staff

    Reviewed June 17, 2021

    I had the best experience with Jamel! He was patient, so kind, and very helpful. He made the application process so easy and I’m very relieved after his help with everything! I would recommend him to anyone needing financial help! :)

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    Verified purchase
    Staff

    Reviewed June 16, 2021

    They were very helpful explaining the objectives and points of getting debt consolidation. They also helped me understand the bad and good of doing this to my credit and they are going to be with me all the journey. Hopefully we are going to be great after all this.

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    Verified purchase
    Staff

    Reviewed June 16, 2021

    David did a great job reassuring us and helping us make this decision. We had doubts at first but he helped us overcome it. We feel confident that our debt will be taken care of in the matter of time.

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    Verified purchase
    Customer ServiceBilling

    Reviewed June 16, 2021

    My experience was great, everything was explained thoroughly, and I know what to expect. Customer service was tremendous and answered all my questions, and the process was explained with great detail. The projected monthly payment cut my payments in half.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2021

    The young man that was helping me was the best ever!! Anthony M. Can't say enough about this young man! I'm a senior and the internet can be difficult and very challenging, we were on the phone and the site for over an hour, he did not lose his patience and his knowledge Wow!! He guided me through the process, absolute professional!!!!

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    Verified purchase
    PriceStaff

    Reviewed June 15, 2021

    I just love this company. They really took stress off of me And help me with all my credit accounts and maybe become a better person not to charge anymore. My experience with this company was outstanding and I can’t believe how they help me.

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    Verified purchase
    MaintenanceStaff

    Reviewed June 15, 2021

    I was happy to know that the National Debt Relief Program was able to help and assist me because I have gone through several operations since 2017, unable to work a full- time job and cannot work at all now.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.

    Verified purchase
    Staff

    Reviewed June 14, 2021

    This is the first time I've ever used a Debt Relief. I wanna say that my Debt Specialist Mr. Ben ** is very knowledgeable and very professional. As we say in the Army Mr.Ben ** is top. And I will be soon out of Debt thanks to Mr. **.

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    Verified purchase
    Customer Service

    Reviewed June 14, 2021

    Everything was explained to me me. They took the time to hear my issue and was very supportive from the moment I got on the call till the very end. The following day I got another call making sure I understood everything that was explain to me. I will recommend this to anyone who is serious about fixing their credit.

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    Verified purchase

    Reviewed June 14, 2021

    I like to say that experience that I had with David he was very well with me. He has explained everything well to me. And my Sister was telling us about to Consolidate with a few companies. She did it herself a few years back with her Spouse and now she is debt Free.. And now she carries 1 for Emgercies reason only. Well done. They are soo happy. So now we are doing it ourselves so we can become debt free as well. We were going to go bankrupt but Wayyyy too much Much. SO I'm glad we went this route. Thank you David.

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    Verified purchase
    Staff

    Reviewed June 14, 2021

    This morning I started to look into this program more that within a few minutes a agent had contacted me. I told him because of Covid and recently being on workers comp my debts were piling up as I was drowning more in debt. The agent explained everything and I'm so grateful to see a light at the end of the tunnel.

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    Verified purchase
    Staff

    Reviewed June 14, 2021

    Professional and friendly staff. Very informative and helpful. Communicative with myself as a client. So satisfied with the results of settlement with my creditors. Being settled faster than I anticipated. I was at my wit's end when I began this journey. I still have creditors to be settled, but feel more confident.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 4, 2021

    I have not been in debt collections in maybe 20-25 years. I was unable to pay my way out and filed bankruptcy. The fact that I signed on with National Debt Relief proves that bankruptcy is not always the best answer. This approach is perfect for me as my debt ratio is not insurmountable. The staff is conscientious and caring. I could not be happier.

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    Sales & MarketingPriceLoan Process

    Reviewed June 3, 2021

    Very Deceptive. Been in program 1.5 years and still have not settled all debts. After 6 months they tried to sell me on a loan program that cost more and lasted longer then the original program. Then there's the fees, one of the settlements seemed fine until I asked about the fees. With fees, the settlement was more than my original balance. Find a good debt lawyer instead of this program.

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    National Debt Relief
    Response from National Debt Relief

    Hello Jonathan,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed May 28, 2021

    I am so grateful for this program. I have had complete relief from dealing with creditors. I have had the time and peace of mind to deal with my husband's heart failure and give him the attention necessary. Wonderful people, kind, compassionate. Very patient and so informative. Thank you. God Bless, Rosy

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    Verified purchase
    Staff

    Reviewed May 27, 2021

    I was very impressed with the way Dean handled all of my questions. He was very helpful and explained everything thoroughly. It was a very streamlined process and any questions along the way, he was glad to answer. I want to thank NDR for my road to being debt-free!!!

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    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed May 27, 2021

    Steven was great and walked us through all aspects of the debt settlement process. Steven welcomed our questions and answered all of them. As we have just entered this settlement process, I will return later and update as to how this process is transpiring over time.

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    Verified purchase
    Staff

    Reviewed May 25, 2021

    So far, so good! I'm at the beginning and my experience with Aaron was a relief! I can't thank you enough! Everything was explained thoroughly and his willingness to continue answering questions was amazing. I look forward to being debt free within 4 years.

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    Verified purchase
    Staff

    Reviewed May 20, 2021

    Very helpful and courteous STEVE ** helped me through the process to a better future for me and my wife. Thanks, STEVE. And I would refer the company to those who feel like debt is hopeless and they can't get ahead of debt.

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    Verified purchase
    Staff

    Reviewed May 20, 2021

    Jay ** was very patient with me with debt relief. Helping me go thru the list and answering my questions here and there. And be able to clean up our debts within few years. We will be debt-free. Thank you.

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    Verified purchase
    TechStaff

    Reviewed May 20, 2021

    I haven't received the order number yet. It is not in my contract document nor listed on the client portal. I haven't had the chance to speak with Boris **, Team Leader, about it, because I felt it would show up soon. He was great and professional in handling my case and stayed online until after 12:00 am. I appreciate his patience.

    Lorrie **

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    Verified purchase
    StaffRates

    Reviewed May 19, 2021

    Looked up the company with the highest rating on Google. Greg ** was my account manager and the whole experience was amazing. I was approved and set up in no time. I would give this company 10 out of 10.

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    Verified purchase
    Contract & TermsRefunds & PayoutsStaffBilling

    Reviewed May 19, 2021

    Jakeith ** did an excellent job explaining the Signature Relief option to me and took his time explaining the agreement to me. I'm excited to have the opportunity to get be caught up on my bills and get ahead again. Huge relief for me because my expenses were more than my income and I just started a second job again. With your plan, I can afford to pay my debts sooner with lesser monthly dues and save. Thank you so much. This opportunity has changed my life.

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    Verified purchase
    Staff

    Reviewed May 18, 2021

    Signing up for the program was made very easy. Theresa, the agent that helped me was very nice to work with and is very helpful and made all of the information very easy and clear to understand. Thank you so much.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 18, 2021

    I received great customer service and detailed explanation of the program. The customer service representative took the time to go with me over each step of the process. The staff demonstrates a great level of responsibility and professionalism with customers.

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    Verified purchase

    Reviewed May 18, 2021

    I am happy with the experience. I wish it would go faster. I also would like it if they would work a little harder to get a lower offer to settle on some accounts. I have only settled 3 accounts and would like to see a lot more soon.

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    Verified purchase
    Staff

    Reviewed May 17, 2021

    I am just excited about paying off my debt & now working on getting good credit. Everyone was so helpful. Treated me well & explained things I can understand...I will tell you it was very scary people handling your stuff money & pay them off.. but doing amazing!!! Thank you so much..

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    Verified purchase
    Staff

    Reviewed May 16, 2021

    Joseph was the person who worked with me. He was very helpful, calm, understanding and knowledgeable. He was very patient as I asked a lot of questions and he answered them all. He was friendly and had a good sense of humor, He had A real sense of empathy with the difficulty I was having admitting that things were out of control in my handling of my finances. He made the process very easy and shameless. Thank you, Joseph!

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    Verified purchase
    Customer Service

    Reviewed May 14, 2021

    Thank you National Debt Relief!!! I can finally breathe again. I have been trying to get ahead, but with losing both my mother and my brother my finances got out of control. I recently had to pay both Federal and State taxes which put me way behind. There was no way out. So, sitting at my desk I googled National Debt Relief and the rest is history. So glad I called you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 13, 2021

    From the time I made the initial call, I was very blessed to be guided by Alyssa. She put me at ease, explained everything in a way even I could understand. She had patience and walked me thru each step. She went above and beyond helping me. Thank you very much.

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    Verified purchase
    StaffBilling

    Reviewed May 11, 2021

    Looking forward to not be stress on paying the whole income on bills. It's a relief to know companies of hardship are available to us under so much stress. The gentlemen that help at the start was very knowledgeable and very polite.

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    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed May 11, 2021

    My rep Loudjine ** is honestly the kindest woman I have ever spoken to. I have been through many call center types and she took the time to care and explain things to me and answered every question I had even if I asked it three times before. I am so pleased with her and she is a guardian angel. 20/10

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    Verified purchase
    Staff

    Reviewed May 11, 2021

    Enjoyed the process of this application. Ms. ** was such a pleasant and helpful person to work with. I am grateful for the service and for the fact that I was approved for this program. Thanks again for everything National Debt Relief.

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    Verified purchase
    Staff

    Reviewed May 10, 2021

    Bernard was great to talk to. He was clear and answered questions thoroughly. As I start this program I am confident. The submission process was pretty easy with Bernard's help. I would recommend this program to anyone who needs some help with their finances. Thank you National Debt relief.

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    Verified purchase
    Customer ServiceSales & MarketingStaffTimeliness

    Reviewed May 9, 2021

    I was impressed at the immediate response to my website inquiry. The representative answered all my questions and did not pressure me to begin, but instead told me of the program and gave me time to ask plenty of questions. I called back and their representative went through every detail to begin the program and made the whole experience very positive and reassuring. I am definitely recommending this program to any friend that needs help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2021

    Extremely helpful and caring. I was embarrassed that things had been allowed to go this far. I should have made the call sooner. My wedding 4 years ago had eaten my savings and thanks to living in a high rent area, I was never able to recover. Thanks to Debt Relief I feel I can finally stop treading water and reach the shore again.

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    Verified purchase
    StaffBilling

    Reviewed May 8, 2021

    Chuck helped me sign up and get approved for my account. I am drowning in credit card debt and feel so much more confident in my plans to eliminate debt. Chuck answered all questions and helped me feel confident that my decision was the right one for me.

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    Verified purchase
    Staff

    Reviewed May 5, 2021

    Robert ** was incredibly patient, helpful, and understanding. It was a relief to work with someone who handled a very stressful situation so calmly and professionally, and really helped me to get some much needed perspective. I’m hopeful after working with him and National Debt Relief.

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    Verified purchase
    CoverageStaff

    Reviewed May 4, 2021

    I am pretty new. I just signup yesterday and I hope it works perfectly for me. The customer care was great and everything was well explained so am hoping for the best. I have been looking for something like this to help me fix my credit. Am glad to find you guys ...

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    Verified purchase
    Staff

    Reviewed May 4, 2021

    Angel ** was very helpful. He was very patient and took time to explain everything to me in detail. I thought I would have to file bankruptcy but thanks to him I can see a light at the end of the tunnel.

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    Verified purchase
    Online & AppStaff

    Reviewed May 1, 2021

    My experience with National Debt relief is that this organization is true to their word. I am right on track to where they told me I would be prior to my beginning of the program. The website is easy to access and understand. They also send useful and helpful tips. I am very pleased with their service, and recommend it to whomever needs a little extra help getting debt in control. I am a Satisfied customer.

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    Verified purchase
    TechBilling

    Reviewed May 1, 2021

    I signed up for the National Debt Relief program to get my credit card debt under control as I am turning 65 this year and was not getting the results I needed from the card companies. I now have 3 of 4 accounts submitted under contract of paid completely off. I am 100% satisfied with the National Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2021

    I don't know if I am able to list specific names, but Micah and Kenny are both AMAZING!!! They are genuine, professional, compassionate and provided the BEST customer service I have EVER experienced!!! They truly listen to your concerns!!! NEVER had they been pushy salesmen... it is all about me and my needs!!

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    Verified purchase
    Staff

    Reviewed April 29, 2021

    The service was very efficient. It was much quicker than I expected it to be. I dealt with a knowledgeable broker. I am relieved to have the debt resolved. I am looking forward to having the amount come down over the next 53 months.

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    Verified purchase
    Staff

    Reviewed April 28, 2021

    The representative who helped me enroll was very friendly and knowledgeable. She explained everything in detail in a way that was easy to understand. I will be very happy to recommend your company to other people I know who might benefit from your services.

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    Verified purchase
    Staff

    Reviewed April 28, 2021

    I had a great experience the whole way through the process of signing up. Everyone was very knowledgeable and helpful and explained everything. I like the plan options and how they were able to make it work with my budget. I am pleased with my experience.

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    Verified purchase
    Staff

    Reviewed April 28, 2021

    I can't say enough about Johnathan, who assisted me in getting the process started. Johnathan was kind, explained everything thoroughly and stayed with me through every step. That night was the first time I have slept soundly in months. Thank you, Johnathan, for helping me through this process. God bless you!

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    Verified purchase

    Reviewed April 27, 2021

    To whom it may concern: I had reservations when starting the process and Eddie was effective at answering the questions I had. I'm not sure how much more I can add until the program rolls out and we are really impacting my debt. The presentation of the company and your services is first class as well as the people I have dealt with.

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    Verified purchase
    Staff

    Reviewed April 24, 2021

    Daniel was the perfect individual to speak with. He was very understanding and a pleasure to work with and a big Yes on recommending a friend or anyone needing a helping hand concerning credit debt. We, my wife and myself were very pleased with the whole experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2021

    I have never utilized a "debt relief" program and I was quite unsure how to proceed and what questions might be appropriate. My experience was very positive. I was informed throughout the phone conversation and found relief that will make a big difference for myself and my family. I look forward to working with National Debt Relief as I get back on my feet as a medical professional.

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    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed April 22, 2021

    It was great but I didn’t know if y’all contacted the the bank I owed money. I wish you guys had a loading process where it said, hey we made contact just waiting for response. The only good thing where all the people that helped me when I called.

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    National Debt Relief
    Response from National Debt Relief

    Hello Jairo,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2021

    I found two great services overall in your customer service and the service in which you provide as a company. You help individuals like myself that went through hard times get back on their feet. I can't thank you all enough.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2021

    Glad I talk to people here to resolve my debt. Really appreciate it, I just let handle everything for and no more worries, staff are very friendly and understanding. I’m glad I gave them a call...thanks for everything. Now I can relax without thinking about my debt.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 19, 2021

    Great customer service, very patient and very caring. The specialist went over the full document and/or terms of the contract of the service. Made sure I knew what I was signing up for before I committed to the service. The welcome call was easy, took only about 15-20 minutes just to make sure everything was accurate.

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    Verified purchase
    Staff

    Reviewed April 18, 2021

    Shannel ** helped me so much. I dropped the ball several times, but she never gave up on me. She was very professional and compassionate during our contact. Shannel is an asset to this company. I was not sure if this was the correct avenue for me to relieve some of my debt, but Ms. ** explained the entire process and made it obvious that I should take her advice. Thank you Shannel!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 16, 2021

    UPDATED 4/22/2021: They have been very professional on getting me on the right track and helping me understand the process. They have help me understand in the most professional way to try to hand things that I didn't understand. National Debt Relief is great about returning phone calls.

    ORIGINAL REVIEW: I have been forwarding threatening letters I have been getting to National Debt Relief and I don't get a response in e-mail. I'm not sure that they are taking action on these notices that I forward to them... although they have done a good job get some lowered I don't have a clue what to do with these threatening letters I get other than send on to them???

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    National Debt Relief
    Response from National Debt Relief

    Hello Marianne,

    We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed April 12, 2021

    Very professional, very kind with the experience to help people like me, I am very happy with this great step that I take and more to take with NDR. We all deserve a second chance. I hope that my future will be clear and secure.

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    Verified purchase
    Staff

    Reviewed April 10, 2021

    Everything went smoothly and your rep Ampi was wonderful to deal with being as patient as well. The only thing that was not wonderful was constant reloading and starting over again. That became a pain in in the rear! It turned out to be a very pleasant experience!

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    Verified purchase

    Reviewed April 9, 2021

    Eric was great to work with. He explained the program in full detail, making it an easy decision to decide to enroll in the program. I would recommend anyone who is looking to get their finances in order to National Debt Relief.

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    Verified purchase
    Staff

    Reviewed April 4, 2021

    Very helpful and shows the care for the customer and gives a great experience. Find the best ways possible to help and work with you and your needs. Very polite, on point and on time. The best decision by far for my future and my families.

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    Verified purchase
    Staff

    Reviewed April 2, 2021

    I was very satisfied with the advise and help Sharde gave me in setting up my program. Even though she doesn't know me personally, she made me feel like she was my friend that I could trust with my personal information. I will definitely recommend National Debt Relief to any of my friends and family if, and when, they need their help. Thank you again.

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    Verified purchase
    Staff

    Reviewed April 2, 2021

    Agent was very courteous and to the point and helped me get my debt settlement started. I would highly recommend them at this point in my journey. I look forward to resolving all of my debt. It definitely takes a lot of stress off.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2021

    I am just glad that National Debt Relief is able to help me get rid of my debts. The lady who helped me over the phone was really nice and helpful. I am tired of having the debts I need help with over my head, because I was afraid I would never pay be able to pay them off.

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    Verified purchase
    Staff

    Reviewed March 30, 2021

    The debt specialist was very patient, courteous & understanding to my lack of the functional aspects to NDR's DNA. I was very satisfied with the experience because the DS was also pleasant and informative regarding NDR program. He assisted in my understanding of the facts, and information as they relate to the NDR program in relationship to my participation for success. Happy and above experience is a description that I can use once the program is completed!

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    National Debt Relief
    Response from National Debt Relief

    Hello Peggy,

    Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.

    Verified purchase
    Customer Service

    Reviewed March 29, 2021

    The overall process worked smoothly. The only reason for four stars rather than five, is the communication before the fact could be improved. It would be much better if the company would communicate the anticipated sequence of events overall and then do the same when a creditor is selected for negotiation.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 28, 2021

    Mario was very helpful. Helped me verify all my debts and walked me through application. It was easier than I thought. It went by fast and I was able to get through everything within an hour. Thank you.

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    Verified purchase

    Reviewed March 26, 2021

    It's a great program. They make things not so complicated. I'm still working through the program but my credit score is slowly increasing. It's a great deal.

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    Verified purchase
    Billing

    Reviewed March 26, 2021

    We were over our heads on the credit card debt. National Debt Relief was pretty straightforward and there was not a lot of hoopla trying to get us onboard. I was very comfortable with them and my wife went and did it too. The payment is basically set in stone. It makes it a little stressful at times with the payment plans but at the same time, it has actually made it less stressful because we've learned to work in different ways with cash. We've been on the program for over a year, so it's all good. I'm about in the middle of it right now.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 25, 2021

    Aaron ** was the agent who assisted me on the phone and he was extremely pleasant and knew his stuff!!! I was put at ease with the program and all questions were answered. I am looking forward to being debt free and stress free and it will take less time than I ever thought possible. Thank you!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed March 25, 2021

    The whole process has been generally decent. The portal is great and they've been very helpful. They set the payment plan up and I paid it. I've tried to be consistent with it. I'm 75% done and getting there quickly. I can see my credit bouncing. There's a creditor that they haven't contacted yet but overall, everything's fine. I don't have any more people calling me. They're all calling NDR now.

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    Verified purchase
    Staff

    Reviewed March 24, 2021

    NDR has been very thorough and the program has been working out for me. I'm already almost over halfway done. If I have any questions as far as what's going on with the creditors or their process in resolving, they're good with that. It's fine to ask questions and they explain the process. They're on top of things and I don't need to worry about anything. They give excellent service.

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    Sales & MarketingStaffRates

    Reviewed March 23, 2021

    NDR gives you all the information before you even say yes to going with them. The people that I've dealt with have been very supportive and knowledgeable of telling me, "This is exactly what is going to go on. If it doesn't feel good, then we understand." They didn't pressure me to do anything like other companies will try to do. They made me feel like I'm a part of the family and were at my best interest so I didn't feel like I needed to look for anybody else. It's been a great experience so far. I haven't completed the program but I did get some settlements. I paid off three of them already so it makes me happy to be able to be doing this. I was kind of on the edge of doing it in the first place but I'm glad I did. If I didn't get ahold of them, I'd probably be living check by check. Now my credit is getting built back up because of them.

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    Staff

    Reviewed March 22, 2021

    We recently enrolled with National Debt Relief, It was a very enlightening experience we had with them. Very easy to talk to about our situation. They helped us get all the forms filled out and signed to get everything going to help us out of our debt.

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    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 22, 2021

    My experience with National Debt Relief started out very good. But the last settlement that they made was absolutely horrendous. I specifically asked when I was discussing signing on whether or not they use the current amount or the enrolled amount. I was told they use the enrolled amount to base their percentage on. But with this last one, Discover, they used the current amount. How can they possibly know what that current amount is without a statement? I didn't even know what it was. I'm not even getting statements anymore and I'm not getting anything from them. So Discover put down a number and National just said, “Okay. We'll work with that number.”

    In September, I personally got an offer emailed to me from Discover for a 60% settlement, which would have made me pay $1,500. I sent that to NDR as I did with everything that I get from my creditors. I called about it two weeks later and asked them about it. I was told that their negotiators can do better than that. It turns out their negotiators not only didn't do better than that, but they ended up paying 70%. They knew they were going to pay 70% in December because that time, I got two letters I got from Discover saying they were going to turn the account over to the lawyer on February 1st. I was told by someone in customer service that when anything goes to that lawyer, they have to settle with 70%.

    There are two things there where the negotiators dropped the ball completely and they cost me money. Everybody says NDR is terrific but not with me. NOT anymore. I can't wait to get this over with. I can't wait to see how they are going to mess up the last one I have and how much more I’m gonna have to pay for that one.

    It's not right for a company to present themselves at the beginning and do the right thing then towards the end, try and get as much money out of the person as possible. I don't like that. That's not what I signed up for. Looking at my email, all of the numbers are there. I’m not stupid and I understand how the NDR system works. I did the math and the math is correct. I'm going to end up paying $245 more than what I paid when I enrolled in this program, which means that I was not told the truth when I first signed on. And they have the nerve to send an email telling me how excited I would be about this offer. How excited would you be if you know you had to pay $245 more than what you enrolled at, especially when I could have closed with them for $1,500 and now, I would pay $2,500.

    When I signed on, I owed $2,100 something. NDR is costing me more. Everybody at NDR says, “We just couldn’t negotiate any better. It’s the best we could do. Discover’s a difficult company to deal with.” Everybody’s sorry but they're not doing anything about it. They are still going to hit me with $500 worth of fees. They just got that scheduled and I saw it. I gotta pay that because of their negotiators' inability to do their job properly. And Discover’s going to get another almost $1,800 so that's almost $2,400.

    Another thing is NDR doesn't follow up on anything they say they are going to do. I sent an email about a month ago and they said they were gonna have somebody contact me to discuss it. It was going to be escalated up the ladder. But I never heard from them. In summary, I have six accounts with NDR and they handled the first four accounts quite well. But with the last two, they are just trying to rip me off to get as much money as they can out of me.

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    StaffBilling

    Reviewed March 22, 2021

    The program worked magic for me. The enrollment process was easy. So that was a good thing. It's definitely a little bit of stress relief to know that they're there, and they're there helping you take care of it. You don't really have to do much. You just have to make your payments. So that's a big plus.

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    Reviewed March 21, 2021

    The enrollment was pretty smooth. They explained everything to me. Whatever I ask, they always answer. They’re always nice. It's been a pleasant experience.

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    Sales & MarketingStaffLoan Process

    Reviewed March 20, 2021

    My loan officer, Daniel **, was WONDERFUL! He was patient and VERY knowledgeable. He made my experience actually enjoyable vs scary! I would highly recommend National Debt Relief to anyone in an unfortunate situation to use this company. I was involved in a scam and they helped me tremendously when no one else would!

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    Customer Service

    Reviewed March 19, 2021

    When I entered my account your person wouldn't take my second Citi account, it was under $500.00, well now it's over a $1000.00. And no I have not used it at all.??. I need to know what your extension are??. Please have someone from National contact me by phone or email.

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    Reviewed March 18, 2021

    Ruby make this whole process incredibly easy. She definitely gave me what I needed to push through and start this program. I my doubts but she answered every question. I'm ready to get this journey started to becoming debt free.

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    StaffBilling

    Reviewed March 18, 2021

    Ronald did a great job helping me divide my upcoming payment. I had to make changes to the plan due to an unforeseen circumstance. He was very helpful and offered great assistance. He made sure that I was on track for upcoming payments to the creditors.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed March 18, 2021

    I called National Debt Relief. It was not what I expected, but the person who I spoke to explained it enough, and then I said, "Okay, I'll go ahead," because I had tax debt, mortgage debt, an unsecured loan, a student loan, everything. And I was trying to find a way to see if I could get all of that rolled and managed in a way that I could.

    Shortly after that, I had a second surgery, and then I went on early Social Security. I continued with the service even though I wasn't able to afford it. I had one with my credit union, NDR took care of two, which I was pleased with. They said they called the credit union but the credit union is not willing to work with them. Just recently, I spoke with the credit union and they said, "Well, maybe if you had a power of attorney and had it notarized." I said I did all of that. I need to find a way to have that rescinded after this is finished. And they said, "Well, we do, but we aren't aware that anybody contacted us about that." I felt a little thing about that. But I took that off because I had already exhausted their ways of getting it done. So, I ended up with just the two. And they paid it off. When I checked on my account yesterday, a 000.

    But I don't understand what is going because they are still taking the money out of my account every month. So yesterday, I went in there and asked not to take anything out this month as opposed to $327 that was being taken out every month, for two years now. I haven't heard back. I sent them an email. I went to the site and sent the request to have that done. I still have a lot of debt and I'm still seeking no help to file for bankruptcy.

    I wouldn't recommend NDR to anyone because with all the fees that they charge me, I could have paid the stuff on my own. I don't know the amount of fees that they charge me. I see the payment, a little amount here, a little amount there, but I have to do some in-depth work for me to know. And when I spoke to my bank, the people there told me about it. They said they have other services that could have helped me without me having to pay the amount of fees.

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    Staff

    Reviewed March 18, 2021

    The National Debt Relief reps gave me specifics like time off and proper expectations, which I really liked. It took about four months to start seeing some debts get settled. People considering a program like this have to ask all the questions, not be afraid to voice concerns, and not moving forward until they're satisfied that it's a good program for them.

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    StaffBilling

    Reviewed March 17, 2021

    National Debt Relief walks you through the enrollment process really good. They asked a lot of questions like if I had major surgeries or anything that might affect my debt and I was really impressed with the way they asked them. They've settled on four different credit cards right now, and I've had eight. The others will come along as the other ones get paid off. It has been really good and I've enjoyed working with National Debt Relief. They really helped a lot. They're easy to work with and they get results.

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    Customer Service

    Reviewed March 17, 2021

    I decided to finally make that tough call last Friday and I was lucky enough to get Chanel ** on the line. She was able to put me at ease. She answered all my questions and concerns with great detail. She sent me all the information I needed for review to make an informed decision. I took the weekend and call her back on Monday to get the process started. It has for sure taken some weight off of my shoulders. I know it's going to be a long road but a necessary one and I'm glad that Chanel has taken personal ownership of seeing me though it!

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    Customer ServiceStaffBilling

    Reviewed March 17, 2021

    I enrolled all my credit cards into the program with National Debt Relief and I stopped paying. Then the lawyers reached out to the company's lawyers. They've been settling. One of my cards was 17,000 and they settled it for 6,000. Now I got one more card to settle. NDR has helped out a lot and if I ever have to change my payment plan, I can just call them. ​I was really underwater with bills but now I managed it a whole lot better. I can breathe now. Your credit is gonna take a hit, but it's gonna bounce back and you'll be fine.

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    Customer ServiceStaffCommunication

    Reviewed March 16, 2021

    No communication from National Debt Relief. I have called. Reached out. Tried to get help to log into account and there has been no help. I finally got a call today and the representative either hung up or the call was dropped. I am dissatisfied because there has been no communication. Here is a new email as the representative said My email might be blocked: reply to **. Thank you.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed March 16, 2021

    National Debt Relief does a good job at communicating with creditors and resolving issues without conflict. I really love that about them and that's the reason why I can't afford to lose them. Another thing is that NDR understands my situation. They wanted to work with me event though I'm not paying them my $184 as of yet. They were still willing to help me make sure that I'm part of the program. Since going with them, the collectors stopped calling me. I wish I had known about NDR sooner.

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    Customer ServiceTechRefunds & PayoutsBillingTransparencyHonesty & Transparency

    Reviewed March 16, 2021

    One of the credit card companies that was collecting on one of my accounts said they themselves had used National Debt Relief and they were very happy. I used them too and the service has been great. It's been transparent. They walk you right through the process. I gave them a list of my debts, they checked my social security number, ran a credit check and added the accounts that we could add. The ones that we couldn’t, they still gave me some advice on how to settle those. They looked over my financials and determined a good amount that we can move forward with and the time it'll take to pay off.

    Being able to consolidate like that was one of the biggest things. I'm putting some money back in my pocket at the same time I'm paying off my debts and I'm well on my way to being debt-free. I'm about a year in and at the end of this month, it'll be three accounts that we've closed. One of them was one of the biggest ones that I had open. They email me when another offer comes through on the account. They give me the chance to either accept or decline and go on from there. There haven't been any hidden fees or things that would kinda strike you as you didn't know was gonna happen at the beginning. I did have one of the collectors file a lawsuit but I'm not gonna blame National Debt Relief for that. I wish I would have known about this program a long time before. If I could go back, I'd be debt-free at this point in time in my life.

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    Customer ServiceStaff

    Reviewed March 15, 2021

    National Debt Relief was really nice to me when I made the phone call. The enrollment process was a little tricky because their rep asked me a lot of questions. I also didn't have access to a computer, so I had mailed in my signature to get it started. But it wasn't too bad. I'm almost 50% done with the program. The quality of service is great. Their reps answer my questions. For example, the other day, they sent me some texts regarding some of the accounts that they were paying off and some of the deals that they did. So I call back and I approve it if I like what I see and they take down the information. The program is getting me back on track as far as that burden of having so much debt and it has reduced working with the debt collectors. I'm struggling a little bit financially but things are getting paid.

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    Reviewed March 15, 2021

    Everybody I dealt with or had to talk to or had questions for always came through. They answered my questions and explained it to me pretty good. I've been treated pretty good and they've been decent about everything.

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    Online & AppStaff

    Reviewed March 14, 2021

    Jaspal is a good guy and big help and very patient. Help me to complete signing the forms online. Took his time and very nice explain a lot of stuff. This is first time that I've been with this program.

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    Customer ServiceStaff

    Reviewed March 14, 2021

    A couple of years ago, I put myself in a financial bind so I sought out the service from National Debt Relief. It was very easy to work with them. It's a very simple process. I set up a monthly allotment and they would call me anytime there was a potential resolution for my debt. I have one more settlement left. Hopefully, I should be cleared of this debt and understand the importance of making financially responsible decisions.

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    Customer ServicePriceStaff

    Reviewed March 14, 2021

    The people I worked with at NDR were all kind. Even on the day I wanted to opt out, they tried to help me. It was an accident that they took a little more money but at the time, I was angry and looked like I wasn't getting anywhere so I opted out. Then I realized I couldn't pay the debt by myself so I called them back. They let me back in and stayed in until my time was up. When I called them and told them about me being on a fixed income, they worked with me and when I went into hardship because I had other things going on, and they worked with me through all that. I would recommend others to go and get their debts straight with NDR.

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    Customer ServiceStaff

    Reviewed March 13, 2021

    The person who attended me assured me that the decision I was taking was a good one by all of the information I was given and being able to answer all of my questions with certainty. Great customer service. Also the offer that I was given and the relief that I feel is amazing. I would recommend this service to anyone going through a hardship and not being able to keep up your credit.

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    Reviewed March 13, 2021

    Signing up with National Debt Relief was pretty easy. The best part about their program is I work 15-hours a day and I don't have time to negotiate and deal with all this. So National Debt Relief makes it very easy. They'd text me when they came to a settlement and tell me what they came up with and most of them had been great. So I've had no complaints.

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    Billing

    Reviewed March 13, 2021

    National Debt Relief said they were going to take over my credit card and so far, things have been good. They worked pretty well with me on my payment plan.

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    Customer ServiceStaffRates

    Reviewed March 12, 2021

    I am so glad I did not throw out this mailer! I was able to begin the process of reducing the principle of my debt and get rid of all the interest, as well as reduce the number of months required for payoff!!! The representative patiently and efficiently answered all of my questions and walked me through the process in a few calls and emails. Thank you Jay!

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    Reviewed March 12, 2021

    We're trying to get the solution for a couple accounts, so far. But everything is good. And service is good. Each time my wife tried to reach out with National Debt Relief, they were there, which is important.

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    Customer ServiceBillingRates

    Reviewed March 11, 2021

    National Debt Relief’s ratings made me decide to go with them. Overall, it’s been a positive experience all the way around. They turned around and bundled everything all together then broke it down into payments that I could afford over a period of time. I'm still working with them. My credit score has vastly gone up and creditors don't call me anymore, which is great. I’m in the process of looking at houses to buy one. If it wasn't for NDR, I’d still be renting.

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    Customer ServiceStaffBilling

    Reviewed March 11, 2021

    I had an outstanding debt and I wanted to get that resolved without trying to file for bankruptcy. I signed up with NDR and their reps were nice people. Every time I talked to them, they seemed to completely understand and they would be helpful. When I'm having difficulty with the payment plan, I just call them up and it gets handled immediately. At the moment, I'm still working with them and they already withdraw the first payment. But I'm going to call them because I'm still having a hard time keeping up with the payment. I had a situation that came up that pretty much set me completely back. Other than that, they've been good overall.

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    Staff

    Reviewed March 10, 2021

    I found the staff to be very helpful. He did not push me to join. He answered all my questions and was patient when I hesitated. I am anxious to get started but find not paying creditors for the next few months difficult.

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    Staff

    Reviewed March 10, 2021

    James ** was the kindest, knowledgeable and thorough agent I have had the pleasure of going through such a stressful process. Please acknowledge him, he represents the best of people. He spent the needed time and was patient through my many questions and concerns. Thank you again.

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    Customer ServicePriceStaffLoan Process

    Reviewed March 10, 2021

    I'm trying to work on my credit and I just felt with the process, National Debt Relief went through it very thoroughly, it made sense, and it was cost-effective for me. Everyone I talked to knew exactly what they were talking about. They were able to make changes as needed. The communication was the best thing. I was just made eligible for an external loan to finish the program in the next 90 days. I'm hopeful that it will allow my credit score to go up significantly. As this has been helpful, hopefully, by the end of this year, I will be able to say that I will try to purchase a home. Going through this process was helpful with that goal.

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    TechStaffBillingLoan Process

    Reviewed March 9, 2021

    I was looking for a personal loan to help me pay off a lot of debt that I accumulated but at the time, they weren't being offered. Then, I was offered debt relief, which was what I did years ago with a company that was dissolved due to fraud or they got in trouble with the government. But I had a positive experience because I paid down my debt. So, I figured I might as well do that instead of accumulating more debt. NDR explained their program to me and they pretty much were the same as the other company that I was with previously. They broke it down to me and when they signed me up, I started saving. The program was simple and it took care of itself when I started making my payments every month. Now, I'm already down two debts and I just have two more to go.

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    Customer ServiceStaffTransparency

    Reviewed March 9, 2021

    National Debt Relief's reps were very pleasant and informed me a lot of everything. They wanted to help. I would have liked more frequent communication with what was going on. But I can call them anytime I want, which I have done. They have also called me, too, to give an update. They’ve been more than happy to talk to me anytime I’ve had a concern.

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    StaffTransparency

    Reviewed March 8, 2021

    Service was very professional, explanation of service clear and understandable. Darius was patient and answered all questions to my satisfaction. Reviewed all paperwork with me, explaining thoroughly what I was agreeing to before signing. Gave me instructions about signing into account, and where to find pertinent information that I may need in the future. My experience was great, would recommend to others in my position.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 8, 2021

    National Debt Relief has good customer service. The people were friendly and nice. But what I didn't get was some of the smaller debt were not taken care of before the larger ones. It was through the same company. It was two smaller ones that were just sitting there and I could have paid those. I wouldn't have been that late. I could have stayed in good standing with a couple of the small ones. I just went through with it because NDR had to take care of all of it. That part was a bit frustrating.

    Another thing is, NDR should let people know what the fees are upfront. I’ve been looking at the breakdown and the fees and they are quite expensive. I would have not gone through with the program if I had known how much they were charging me. Financially, it has been a help. But I just wish I would have known what the fees were upfront because some of the fees were the balance of the debt. I could have just taken care of them myself and handled it in a different way.

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    PriceStaffBilling

    Reviewed March 8, 2021

    Everything was a smooth process from coming from a different debt relief program. The guy that helped me transition to National Debt was John. He went step-by-step, process-by-process. Everything I had questions on, he answered it and it wasn't like I wouldn't be comfortable with not knowing. The monthly payment was affordable to settle my debts too. Every time they had a settlement, they notified me of accepting it. I only have two creditors left to have my settlement with. Other than that, everything else is done. My credit scores are going back up. I'm almost at 600 right now. When I first started with them, I was in the low 500.

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    Customer ServiceStaff

    Reviewed March 7, 2021

    National Debt Relief has been working good. The reps call and get things taken care of right away, so we're satisfied. We're able to save.

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    Billing

    Reviewed March 6, 2021

    The program has worked good. National Debt Relief keeps in touch with me and it's easy to keep up with the things online. I've closed a couple of my accounts and I feel a little more free with my money. Before, every check, I was paying on credits cards and so forth.

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    PriceStaffBilling

    Reviewed March 5, 2021

    National Debt Relief has helped. They assessed my pay structure and my monthly income to find an affordable payment plan that fit in with my budget. Also, the rep was very reasonable, understanding and patient. I've got three creditors paid off and working on the last three.

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    Staff

    Reviewed March 5, 2021

    When I looked at the reviews, National Debt Relief had good ones. The reps were also very nice and reassuring, which is why I went with them. I've had debts that have gotten settled, but I still have a few more.

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    Customer ServiceStaff

    Reviewed March 4, 2021

    I just have to say Mark ** is fantastic at what he does. I have to say for my first time experiencing this whole debt relief program I have nothing to worry about because Mark helped me understand this whole process. His great customer service was phenomenal. Every question I had for him, he was ready with all the answers I wanted to hear.

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    Staff

    Reviewed March 4, 2021

    National Debt Relief's reps were good. Everything was fine.

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    Customer ServicePriceStaff

    Reviewed March 4, 2021

    Enrolling was very easy. I was on the phone with the gentleman for 45 minutes and he took all of my information. He was so willing to solve my problems right then for me and get it done too. He helped me so much. I've been with National Debt Relief for almost two years now and I do not regret my decision at all. Back then, I was paying close to 1,200 a month and I was sinking. NDR consolidated everything to where I'm paying 331 a month. I'm going to be paying that 331 longer than I'd like to, but because they were able to stretch it out over a length of time for smaller amounts, the burden was taken off my shoulders. So it's totally worth it.

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    Staff

    Reviewed March 3, 2021

    Imani was extremely helpful and very professional. She answered all the questions I had at the time and explained what to expect in most cases. She is a very kind young lady and I will contact her if I have any other questions or situations that arise. Thank you for giving me a part of my life back.

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    Customer ServiceStaff

    Reviewed March 3, 2021

    I was very skeptical at first calling. I wasn’t sure what was going to happen. I wasn’t sure if I was going to get the right help. I need it right from the get go. They made it easy to explain everything in detail. I’m glad I called Because they really do help you out and take weight off your shoulders.

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    Staff

    Reviewed March 3, 2021

    The Debt Specialist that worked with me was very professional and explained the process in terms I could understand. I have tremendous relief. I would recommend National Debt Relief to anyone that has suffered in this pandemic and tried with no success to eliminate debt. Thank you so much!!

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    Customer ServiceMaintenanceStaffRates

    Reviewed March 3, 2021

    NDR had a good Better Business Bureau rating, so I went with them. Their reps have all been good and helpful. When they're tracking a break, they seem to call me immediately and let me know. So far, the program is lowering my debt which, from the last time I looked, is now half of what it was. All in all, working with NDR has relieved me and I'm not worried about the debt anymore.

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    Rates

    Reviewed March 3, 2021

    National Debt Relief had a better rating online. I wish there was more interaction with the reps. But so far, it's okay.

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    Customer ServiceHonesty & Transparency

    Reviewed March 2, 2021

    I called National Debt Relief and asked them some certain things. They told me things that I liked but I'm not happy with them because they weren't straight up with everything. I would never turn anybody else on to them. My credit was 820 across the board when I went in this program. I've asked questions before I got it, and a lot of things wasn't said. They told me certain things, and it was not the way they said it was. Customer service was fine, but the first person I talked to wasn’t honest. But anytime I call someone to ask for information, everybody else has been pretty good.

    National Debt Relief told me that they don't take their money until all my debt is solved. If they took their money that way, at least I can be establishing credit. That's the only reason I got into the program. They didn't say after one settlement that they would take their money. Also, their fees are ridiculous. You can't get out of debt and they can't work on nothing because they’re taking so much in fees. They also never said anything to me about collections. When I pull it up on the computer, it says no alerts, and nobody's contacted me about one of my debts and now, it is in a collection. I'm very disappointed.

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    StaffBilling

    Reviewed March 2, 2021

    NDR's reps told us a lot of stuff that I think they were just telling us to try to get us to sign up. So we were kind of under the impression that things would be a little different. But they got us a lower payment plan than we had and with their help, we're able to try to pay off our debt and from what they told us, we have another year and a half left before we pay everything up. Aside from that, we're now able to make payments to try to not be bankrupt, so that's great.

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    StaffBilling

    Reviewed March 1, 2021

    The cooperation I received from staff was extremely helpful. I felt very confident in the way they explained the process. I felt that they could really help me with my situation. Also they worked with payment option. I would highly recommend them.

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    Punctuality & SpeedStaffBilling

    Reviewed March 1, 2021

    I had kind of went overboard on credit card debt and lost some income. I wasn't even late with a payment yet and I went through and looked at the reviews and National Debt Relief had the best reviews. They're paying off my credit cards now. The enrollment process took a couple of times. It was a little bit lengthy, but it was easy. Everything seems to be going really good right now. We're getting some credit cards paid off. You should do it with NDR because they negotiate with the credit card companies. One of them was 4,000 and something dollars, and it was negotiated down to 1,000 and something. So, I saved $3,000 right there.

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    StaffBillingRates

    Reviewed March 1, 2021

    I liked NDR's program. It helped out a lot and my experience with them was very satisfying. Their enrollment process was very easy and the program worked in getting rid of the interest payments on my debt. The payment plan was within my budget and because of them, I was able to make the payments.

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    Customer ServiceContract & TermsCoveragePrice

    Reviewed Feb. 28, 2021

    National Debt Relief offered good debt relief for my situation. The welcome process was handled very professionally, and I felt secure the whole time. On a good side, I had not too much interaction after that. Everything's pretty well handled automatically, and I only needed to respond when debt settlements need to be confirmed and okayed by me. They made sure we talked about budgeting and all that and really found out how much extra a month income I had that would cover the costs to settle the debts. I've been very pleased with all the settlement arrangements we've made. I'm on my way to being debt-free. I had a positive experience in getting my way to being debt-free.

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    Reviewed Feb. 28, 2021

    My finances were getting out of control. So, I signed up with NDR and it was easy.

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    Reviewed Feb. 27, 2021

    Angel was absolutely wonderful to work with. Made me feel so much better about my situation and my future. Fully explained how everything was going to work and made sure I understood. He took his time to answer all of my questions.

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    Response from National Debt Relief

    Thanks for leaving a review and mentioning our agent Angel. We loved hearing that you were happy with our service. National Debt Relief is always here for you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 27, 2021

    I gave National Debt Relief a call and tried it out. I called one of the other companies and it sounded more like a snake oil salesman to me than anything, so, I didn't give them much attention. But the operator I spoke with at National Debt Relief sounded knowledgeable and ready to help right off the bat. They went to work immediately and we've got all debt settled except for one. The time frame is not ironed out but that's going to depend on when the settlements fall. They gave me a generalized time of when we could expect it and we are about a year into it now. The customer service doesn’t call all the time unless it's absolutely needed. There have been times that I called and they were quick to pick up the torch and run with it to give me the answers that I needed or even with any help that I may need. From the customer standpoint, they've been spot-on and I have no complaints at all.

    People should try to settle their debts without going through this because it is a massive blow to the credit score. But if there are no other options and you've got to get a mediator to help get these debts where they're manageable, then you've got to do something instead of letting it all snowball and cave in around you. There's nothing that I would change in my experience that led me to National Debt Relief. My wife and I worked at it and it compounded to where we weren't able to do anything with it. We were paying more than we could manage. I don't have any regrets with the process I took.

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    Staff

    Reviewed Feb. 27, 2021

    I've been so happy with the program at National Debt Relief. It helped me highly and I'm glad that I found them. If anybody ever asked me, I would recommend their rep, Joe.

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    Staff

    Reviewed Feb. 26, 2021

    The service I’ve received from National Debt Relief has been great. They take a responsible approach and I like that they work with us. During enrollment, they asked us to send them a list of our obligations plus our assets and our resources. And together, we worked out what we could afford to do. We’re at least halfway in terms of debt relief. The rep listened to us and he was clear on the steps involved. So, he made it look manageable. Whenever we have an instance where we struck a deal with a creditor and it's usually in our favor, we tell our friends because we're excited. If any of our friends wanna follow our lead, NDR would be the way to do it.

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    Customer ServicePriceStaff

    Reviewed Feb. 26, 2021

    National Debt Relief was a little bit cheaper than other companies. Their rep was a great help. He walked me through it. However, every time I call, there's a different person. I'd rather be in touch with one person all the time. But so far, so good. Working with them took a lot of worries off me.

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    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2021

    Rubin was knowledgeable, kind and understanding. He helped us every step of the program process. He made the whole experience easier than we thought. He answered all of our questions promptly and with sensitivity. He should be commended for his commitment to help people during a difficult time in their lives.

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    Staff

    Reviewed Feb. 25, 2021

    I was struggling. Due to past experiences, I enrolled with NDR and it was easy. My experience with their reps was good and there was no pressure.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 25, 2021

    National Debt Relief was willing to work with us and worked with our budget so that we could get things paid off and move forward with our credit. They did a good job. Everything has been good up until this last card, which is now showing on the credit report. I’ve emailed twice and I was told that we had to have funds in the account. There are funds so I'm just waiting to hear if they've agreed on a settlement.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 24, 2021

    Great experience, pretty straight forward and they explain anything if you have questions. Signed everything digitally and in just over a hour you can have some relief from those credit companies. Thanks. So don’t wait, call NDR, I would recommend them 100%

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRates

    Reviewed Feb. 24, 2021

    I have four things for National Debt Relief to collect on and they've done two. The way I get it, if I owe eight grand on a credit card, NDR contacts the credit card company and asks if they are willing to settle for four. The credit card company says they are willing to settle for five. So, NDR says okay and sends me a thing asking if I am willing to pay the five. And I say yes or no. The only problem I've had is, on the last payment schedule, they told me that the creditor wanted $10 a month for eight months. I find that hard to believe. I said I would give them $80 and let's shorten it by eight months. It was odd and I said that I didn’t want to accept those terms. They said the creditor could back out. I said that the creditor would be absolutely stupid to back out. It was funny how they called me back five minutes later and said that the creditor agreed to take 20 bucks a month instead of 10 bucks.

    NDR spreads it all out rather than stuff it together. They're collecting a fee every month and the company that does something for them collects a fee every month. So, I'm paying as much in fees as I am in paying off the debt. Other than that, I've been okay. I'm paying my bills off and in another year or two, hopefully, I'll say that everybody's done.

    I had a big debt. It was 25 grand and that's a lot of money to me. I owned my business and in 2015, I was making money hand over fist. Everything was great and I put things on the card. I would just pay those. Then all of a sudden, a couple of years later, I was getting eaten up with interest and business had slowed way down, and I got myself in a hole. There is no debtors prison, so I could have said screw them all and ruin my credit completely. But I've ruined my credit by going through them anyways because it still shows as four credit things in default, even though I'm doing my best to pay them off. I'm a business owner so I applied with the SBA for a loan, hoping that I could pay a couple of those credit cards off with a high interest on them. The SBA turned me down because I have bad credit.

    I have bad credit because I chose to pay off the four accounts. By being responsible and taking blame for what I've done, and that is build up a bunch of credit or have a bunch of credit that money is due, I'm being chastised because I'm being a good guy. It almost makes me feel like throwing all the bills in the trash and just let them send me bills and harass me on the phone. That was one thing that National Debt Relief did. I got phone calls and I gave the 800 number and told them to call NDR or I write on the credit card statement the address and tell them to send the bill there. But the bills and the phone calls have stopped so that's nice. In hindsight, if I had I to do it again, I would have just dealt with the credit card companies myself. But NDR has helped.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 24, 2021

    I was with another company and I wasn't happy with their service, so I started searching for another one. National Debt Relief came up and when I called and talked to them, I was so impressed by their customer service that I had to try this company. The rep was absolutely the best. In the past, when I was able to work, I gave superior excellence as far as customer service was concerned. The gentleman that helped me was another me. He did everything and anything possible to answer all my questions and make sure that I felt comfortable. In talking to him, I felt like I knew him for the longest time and he added a little bit of his own personal statement into our initial conversation, which helped make me feel more comfortable with him and that he cared.

    With the exception of COVID going on, using NDR made me a lot more relaxed and I'm not as stressed out as I was. I am glad that I'm able to pay the debtors something at least. I’m about halfway through at this point. There are many times NDR should be getting more than what they're getting for the type of service and the confidence that they instill in you. They are doing, they have been doing and they're continuing to do everything that they said they were going to do in the beginning.

    I lost my vision recently. When I started losing my sight, I called them to tell them that I'm going blind and asked how I was going to continue on. They said not to worry and that they’ve got me taken care of. They told me how bad they felt that I lost my vision and that they were going to do everything possible to take care of me in a different format than they would take care of a regular sighted person. They still do everything that they did as if I were sighted, except they call me. I've given them another number that they could send a text to if I had to call them back right away, if it was an emergency. But for the most part, they call and tell me what they need to do or what needs to be done, or give an update or suggestion. So I still feel very confident in their abilities. It is wonderful and I don't know many companies today that are willing to do that. I tell them every time that they have gone over above and beyond the call of duty.

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    Staff

    Reviewed Feb. 24, 2021

    NDR answered everything for me and anything that I had a doubt about, whether it was something I really wanted to do or if I wanted to file bankruptcy, they eased everything over for me and I made up my own mind. They are a big help and there’s nothing bad to say about them. If you have any doubts or you feel like a particular thing is wrong, you can take your time and they'll listen to you. They weigh the good versus the bad and they put you at ease. I got a three-year plan and so far, I've already seen debts get settled and all in all, my experience with them has been great.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Feb. 23, 2021

    I called National Debt Relief to get information first then I decided to go with them. The enrollment process went very smoothly even though it was a little hard for me because I had a lot of medical bills. It was kind of hard to get everything together. Working with National Debt Relief took the concern about how I was gonna keep paying my creditors. I had a lump sum payment and the payment was reduced. It just comes right out of my bank account. I was told that the program would take 34 months total. I'm about a year and a half into it. National Debt Relief is a good program and I have recommended it to people.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Feb. 23, 2021

    There seems to be a lot of scam sites, and then I saw that National Debt Relief was accredited. The accreditation was what sold me on it. I enrolled and it was simple and straightforward. They did a good job of explaining to me everything, including how the whole process would go. They consolidated everything into one easy payment, which simplified everything. I do mine biweekly, so it’s consolidated it down. I wasn't so worried about paying three different bills every month. Sometimes the communications were an issue, but I also understand that they are big and they deal with other people.

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    StaffBilling

    Reviewed Feb. 23, 2021

    National Debt Relief's program is great and I felt really comfortable working with them. They set up a really good payment plan. This program has impacted my life greatly and it helped me out a lot. Being in the program, I was able to pay off a couple more bills. I'm about ready to get all my debts paid off. I'd tell friends or family members to go with National Debt Relief.

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    Punctuality & SpeedStaffBilling

    Reviewed Feb. 23, 2021

    National Debt Relief is the best and they really help people. I didn't know what to do with all my credit cards. I was so worried and I didn't know how I'd able to pay. So I really feel relieved to find National Debt Relief. I didn't expect that much, but they really did a great job. I'm so happy. The program really works for me and I'm sure it will work for somebody else. I'm sure my friends will sign with NDR sooner or later because I have a great experience with you.

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    Staff

    Reviewed Feb. 22, 2021

    National Debt Relief has done very well. Their reps are very helpful and they've stayed in contact with me very well. I'm probably two-thirds of the way through the program and I feel better about getting my debt down.

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    Staff

    Reviewed Feb. 22, 2021

    Getting everything set up with National Debt Relief was easy. It was a long process, but I could understand that. They walked me through everything. They've kept me up-to-date and they're always willing to work with me. Going through a debt relief program is very simple and you almost don't know that your money is coming out. But I do wish that National Debt Relief has an app to simplify.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2021

    When I called National Debt Relief, I was at a point where I was crying on the phone with the woman I talked to. She was so kind, calm and caring. She understood where I was coming from and I got information from her. I talked to my husband and we decided to go with them. I've been very pleased with the communication overall. I sometimes wish that things could go a little bit faster because I want to get through the program a little bit quicker. It takes a while to get through and that was something that I was not ready for. I didn't expect that we would still be looking at being in the program for at least another year. We started in 2018 and I had kind of hoped that at this point in time we would be getting ready to graduate from the program.

    Based on where we are, what we had to do and how much money we can put into it every month, we are doing what we can. When I call and have questions, they always answer and they do it very well. A lot of times though, I'll get calls from creditors and they're wanting information. They claim that they can't talk to National Debt Relief and they want us to settle with them.

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    Customer ServiceSales & MarketingStaffTransparency

    Reviewed Feb. 22, 2021

    I saw an advertisement in the mail from National Debt Relief and I had things coming in threatening, so I contacted them. It's been good so far. We gotta answer questions then the rep sent me over to somewhere else for them to ask more questions and to set it up.. I got it set up on my son's email and they send him updates regularly.

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    Customer ServiceTechPriceRefunds & PayoutsStaffBilling

    Reviewed Feb. 21, 2021

    I found National Debt Relief online and at the time, I lost my job, and I wasn't able to pay my bills. They were the most affordable for me to do, because they were going to charge me at the end of the contract. Once I started working, they were willing to work with me whereas others like Lexington Law, they are not. Lexington Law tries to repair your credit and tells you how to build that and spend your money, rather than taking the money, setting it aside for you, and then start paying and negotiating your bills. This is what National Debt Relief does and it's one of the better plans out there. Their customer service has always been excellent as well. Since it's COVID now, it’s a little long to answer the phone. Other than that, they’ve always been good about getting back to me and telling me when they’ve taken care of a debt. They still have two or three to negotiate with, but overall, it's been very good.

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    StaffLoan Process

    Reviewed Feb. 21, 2021

    We were looking to do a consolidation loan and we had to turn down a couple of them. Then someone along the way online had gotten us to National Debt Relief. It was one of those too good to be true type deals and we were just very apprehensive. But the enrollment was surprisingly easy. Everyone has been really helpful and great with everything and the process has been great so far.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingEase of UseRates

    Reviewed Feb. 21, 2021

    The enrollment process with National Debt Relief was super informative and super helpful. So far, the program is really simple and it's working. They're settling a lot of my stuff for me. So, therefore, my credit rating is going up. They usually send me an email and tell me when they have been able to settle with whatever card. Then I either approve it or decline it. Their reps are super helpful. If I have questions, they respond quickly. If I need to send them any type of information, they confirm quickly that they've received it. Also, the information portal is super user-friendly, very simple, easy to navigate.

    When I first called in to set up a payment plan, the rep just took into mind what my current bills already were, what I was being paid, and how the payment that they were taking out would affect me. He said that they were trying to help me get out of debt and they didn't want to help me dig further into debt. So he made the payment plan super reasonable and easy for me to afford.

    National Debt Relief took a whole lot of stress off of me. I got into the situation because of COVID, losing my job, and going into a lower-paying job. So working with NDR is making my life easier and manageable. I don't have to worry about paying for these cards in a flat sum payment. I can make it to where it's automatically coming out of the money that I pay them every month. It's easy and I don't have to deal with creditors. It's fantastic.

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    Customer Service

    Reviewed Feb. 20, 2021

    National Debt Relief seemed logical to me to go with. They were very forthcoming as far as how they were going to handle my debts. It's going well with their program and I was able to pay off my debt in a short amount of time. It's also been on the up and up with their customer service and I'm very comfortable working with them. We're still within the program. It's still a tight time. But I know there is light at the end of the tunnel and that's the goal. If friends asked me about National Debt Relief, I'd recommend them.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Feb. 20, 2021

    The first program I looked into said that they couldn’t work with people in Washington State. I have no idea why and they said the state couldn’t do that. Then, I found National Debt Relief and they said that they didn't know what the other company was talking about. They said they could work with me and that they would. And so far, they're doing an awesome job. The initial process was easy and the person was very competent and reassuring because I needed to be reassured. All the customer service reps I dealt with since then did a stellar performance, too. If I needed to get ahold of them, I'd give them a call and they'd answer. And when they saw a problem, they'd give me a call. They're great and they've taken so much weight off my shoulders.

    If you want to sign up with them, make sure you have all your bills and that you know what you want, even though you can add later and it's really not that big of an issue because you can call them back. They would also work with you on the original adjustment of how much money is going to be taken out and it’s best if you just have all your payments together in the first place. When I first started doing it, I was having them take the payment out twice a month. Then, I changed it to where they'd only take it out in the beginning of the month and they'd take all of it. And that happened immediately with zero issues. So, they listen to you and they get things done. All in all, if you’re having issues, I would recommend this business up and down the block.

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    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Feb. 20, 2021

    National Debt Relief has helped in bettering my credit and paying off my debt. The program is great and everybody's been kind. I don't think I've ever run into anybody that couldn't answer a question and who hasn't been compassionate. There was a girl I talked to last week and I absolutely loved her. She was amazing. However, I've been in the program for probably a year and a half but I don't know how far I am out of debt. I don't know who reaches out and says, "Hey, they have this bill." Also, I feel like it isn't as fast, process-wise. The last two months have been kind of fast with a few credit cards being settled but there are a few other ones and I'm wondering why haven't they settled on a particular account yet. Sometimes, it's a little pricey if you can't do it but I feel like I don't have as much debt and I'm not as stressed. They reach out more than not. I hear from them more than anybody. They're patient too if you need something done and you can't do it at that point.

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    Staff

    Reviewed Feb. 19, 2021

    This experience, working with National Debt Relief, was as stress-free as it could possibly be. At no time did I feel I was being judged for my circumstances. It was easy and everyone was very knowledgeable and friendly. They went out of their way to make me feel comfortable.

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    Staff

    Reviewed Feb. 19, 2021

    Mr Duane ** was very helpful and he was very patient in explaining everything to me. They really lived up to their name “National Debt RELIEF”. They were able to relieved me of many years of debt burden. I wish this company more power & success in helping many more people in financial distress.

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    Punctuality & Speed

    Reviewed Feb. 19, 2021

    Settled all accounts fast and made me done in 90 days. All settled up and my credit will go up. Thank you. So I would recommend National Debt to anyone who can’t pay their debt on their own to give them a try.

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    Staff

    Reviewed Feb. 19, 2021

    Everyone at NDR was so helpful with my case and sympathetic to hear my wife had passed. I had so many questions and concerns and they took the extra time to make sure they walked me through everything. Thank you for that and for being compassionate human beings.

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    Reviewed Feb. 19, 2021

    I've had three accounts settled and National Debt Relief wanted me to settle, still, my account. I had to pay $100 and something extra from June all the way up to January, except for September (I had to pay $300-something extra). That's never gonna work.

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    Response from National Debt Relief

    Hello Jennifer,

    Thank you for bringing your concerns to our attention. We want every client to have an exceptional experience with us. We will investigate your concerns, and a member of our team will be contacting you directly to review. If you prefer, you can also call us at 888-660-7427.

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    Customer ServiceStaffBilling

    Reviewed Feb. 19, 2021

    I called National Debt Relief and they took my information over the phone. Then they gathered everything and called and emailed me. The process was simple and painless. The first day, we talked about my payment plan. I'd pay every other week for around two years and I'd be out of debt, and we agreed on it. They draft my payment out of my account every two weeks. They have great service. They're helping me with my debt problem and they've been wonderful. They reps are nice. They explained everything and seemed to care. National Debt Relief gave me freedom. I've got a little less than a year to go and it's gotten me out of debt.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2021

    National Debt Relief's program made sense to me and helped me get out of the spot that I was in financially without hurting so much in my bank account. Customer service was very attentive to phone calls and emails. NDR also has a fairly easy portal and web access where you can submit all your documents and funds. They are very clear on what they're paying off and what they're using the money that's being taken out of your account. NDR is very good and thorough.

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    Staff

    Reviewed Feb. 19, 2021

    I was looking at how I can consolidate what I have. I was so relieved when National Debt Relief explained everything to me and how things were going to work. I don't have to worry about somebody serving me papers. All down the line, everybody was great. Even if I feel like something new is going to stress me out, they reassure me that I don't have to worry about it and it'll be taken care of. An insane amount of stress has been lifted off of me. I'm very happy.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2021

    National Debt Relief has been very good. I'm more than halfway through the program and they’ve helped me very much. Their reps were so nice and they explained everything. If I had any questions, they told me to just call. They helped me with everything, that if I got any bad calls and stuff like that. I'd recommend them.

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    StaffBilling

    Reviewed Feb. 18, 2021

    I am very satisfied with how National Debt Relief has help me, so far 2 of my credit cards have been settled within a few months of contacting NDR. I feel confident in NDR and look forward for the remainder of my debt to to settled.

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    Customer ServicePunctuality & SpeedStaffBillingTransparencyCommunication

    Reviewed Feb. 18, 2021

    One thing that NDR does is they take on medical bills, which was one reason that I went with them. The enrollment took some time but it was easy. At this point in time, I’m in a hard place because I couldn’t leave the program. We decided to take it one step at a time. NDR has a list of my debts and I’m waiting for information to submit another one from two different hospitals. I’ll get that on their payroll then they can negotiate a settlement and we’ll go from there. If I had any concerns, the reps were very cooperative. Because of COVID, everyone's working with limited staff but they always returned my calls. Working with NDF has made an impact on my life positively. They’re helpful and they work with you, as they take your concerns in consideration. The only thing that I’m not happy about and I wish they would do is keep me informed and contact me more even if it's just to check in once a month and give a status update.

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    Staff

    Reviewed Feb. 18, 2021

    I have been very satisfied with NDR so far. One of my debts has been resolved and just accepted an awesome offer on another. I feel confident my goal to be debt free will be achieved. The agents I have spoken with have all been very friendly, informative and helpful.

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    Customer Service

    Reviewed Feb. 18, 2021

    I wanted to come out of a debt situation and National Debt Relief gave a plan. Right now, I'm going through the process. It's my first time that I'm doing this and we'll know how it turns out. They should be doing more follow-ups with the customer, like giving a call to their potential customers from time to time. Most of their customers have creditors asking questions and sending letters. All the time, the customer has to call up National Debt to let them know this is what is going on. Whereas it should have been National Debt that needs to get more proactive in order to satisfy the customer.

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    Response from National Debt Relief

    Hello Manoj,

    Thank you for bringing your concerns to our attention. We work hard to provide the best possible experience as we help our clients become debt-free. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427

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    StaffBilling

    Reviewed Feb. 18, 2021

    When I started the program, my credit score hit a hard low, but it's definitely gone up from where it used to be and it's been steady for a while now. The reps are awesome too. I never have a problem when I talk to someone over there. I'm almost done with the program and I only have one creditor left that's unresolved. Everyone else is pending payment or they've already been settled. I was skeptical at first, but National Debt Relief rocks. I got my girlfriend to start a program with them and she's already starting to get her debt settled.

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    Customer ServiceStaffBilling

    Reviewed Feb. 18, 2021

    Enrolling with National Debt Relief was very easy and I had a very good rep who was able to explain everything to me. He told me how long it might take for me to be able to pay down my debt. They took all of my debt and gave me one monthly payment. Based on the amount they gave me for the monthly payment, I was able to afford it. They work with me whenever they have to settle one of the credit cards. They call me and ask if I want to accept the settlement or not, and then work from there. The only problem I'm facing right now is that my credit score is way low and I don't know what to do to bring that up.

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2021

    Their enrollment process was fairly easy. I gave them a list of my creditors and they sent me whatever documents I needed to sign. They pretty much got on it. I was pretty comfortable working with them. I've heard about National Debt Relief for years so I figured they are pretty reputable. I would call customer service and I get somebody different every time. The only thing is the program was a little costly as far as having them take care of my debts.

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    Customer ServiceBilling

    Reviewed Feb. 18, 2021

    It was easy to get on with National Debt Relief. I keep up with my payments and they let me know what's getting paid off and what needs to be paid on. They are doing pretty well with everything. It is easy calling them. The only thing I have problems with is on my side with the fax machine. I don't have an email and a lot of other people have all that access than I don't. But other than that, I will recommend their service to somebody.

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    StaffBilling

    Reviewed Feb. 17, 2021

    Enrolling with National Debt Relief was easy. They’ve been taking care of some of the bills. As time goes by, they stayed in contact with me regarding their progress. They seemed to be upfront and that I like. So far, the program has worked well. National Debt Relief was great for me. It wouldn't hurt to try it.

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    Customer ServiceBilling

    Reviewed Feb. 17, 2021

    From talking to someone, National Debt Relief was what I wanted. But as it happened, it was not what I thought because my girlfriend’s daughter went the same time as me and she said that they they sent her the money and she paid the bills. Often, I just see one bill and it’s completely different. I was gonna call them because I have a couple of questions. The process wasn’t explained right. I don’t know if they told me to check on emails. But NDR works well with me when I call them. They tell me which ones have settled or have agreed. I should be almost half or a third of the way in the program and I'm very comfortable with working with them.

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    Customer ServicePriceStaffBilling

    Reviewed Feb. 17, 2021

    National Debt Relief advised me to miss payments in order to get on their program which I wasn't really comfortable doing. I never missed a payment until I was going with them. Also, every time I called in, I never got a straight answer. I had to ask for a supervisor several times because everybody told me a different answer. I don't like it when I get different answers when I'm dealing with my money or my credit. One rep would tell me one thing and then NDR would come back and correct themselves. I got upset with them and called them out on it.

    Also, they would never let me talk to a negotiator. I always talk to a customer care specialist and half the time, they did not have an answer for me. I paid a lot of money to get ahead to pay some of the debt. NDR negotiated and set the account out for payments for a long period of time to pay the creditor. Then, they turned around and took a big chunk out of the account for their fee and drained all the money I have put in there to take care of the debt so that they could negotiate with another creditor. They said they had a right to take their fees. When they take their hefty fees first, then I have no more money to negotiate with. I wasn't happy about that.

    It would be better if I could have had one representative that I worked with and who called me back instead of me talking to somebody different every single time. NDR transferred me to Liberty who then told me I had to talk to NDR. I called yesterday to talk to somebody and again, I got the wrong answers. NDR took care of everything and got me out of debt but I was concerned with the last two debts. I had a lawsuit and for the last one, they took it too lightly. My credit went down the tubes from doing their program.

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    Response from National Debt Relief

    Hello Roi,

    Thank you for bringing your concerns to our attention. We want every client to have an exceptional experience with us. We will investigate your concerns, and a member of our team will be contacting you directly to review. If you prefer, you can also call us at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2021

    I went with National Debt Relief for debt consolidation. They figured out what the debt was and said what needs to be paid each month to have an account set up to pay down the amounts I owed. If they have any kind of settlement that comes up, they send me an email or an automated phone call. The service hasn't had a huge impact per se but it has gotten my debt down.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2021

    Enrolling was easy, but they didn't give me anything to keep track of what's going on, what I have in there, or what's being paid. They told me to sign online, but they didn't follow up with me and I'm totally clueless. I've never been online and nobody's ever helped me with it. They could be more helpful and not tell me to just go online because I have no idea where to even go or how to go about doing it. Anytime I talk to anybody from National Debt Relief, they are not helpful, but they're nice. I would not recommend them at all to anybody.

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    Response from National Debt Relief

    Hello Jennifer,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 17, 2021

    Their program was terrible. There were a lot of shenanigans that I dealt with and now I'm dealing with my taxes and I don't understand what is going on. I got some money coming in so I ended up paying it all off and getting out of there and now those companies were saying that this was a tax write-off. It's not a tax write-off and I had to pay all the taxes on it. I'm not very happy at all.

    I wish they would have given me all the little notions of what's really going to happen instead of not telling me the truth, and then all these things happening at the end, when I pay it off or if I try to pay it off early. There are all these things that I should have read in the contract. I thought that they're going to help me but they ended up trying to screw me.

    I did my own negotiating with the companies. I called up the other companies and they said, "You can't do that.” I said, “How come I'm on the line with them right now? We're on three-way and I'm doing the same job as you're doing.” But they're charging me 40% on the money. That doesn't make sense. I would never recommend that to anybody. They also didn't tell me that if I don't pay for six months and then it screws my credit, and then it puts me in forbearance.

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    Response from National Debt Relief

    Hello Adam,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Feb. 16, 2021

    Just signed. Not sure about this 'cause it ruins my credit first as I get enough money in acct to pay them. Here’s Hoping everything works out right. They say you can back out whenever you want but to me it’s too late 'cause you haven’t paid any bills for a while and credit is down.

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    StaffTransparency

    Reviewed Feb. 16, 2021

    I really enjoyed getting signed up for the debt settlement program. I really need the assistance and Andrew was very good at explaining everything and being transparent. I know this program will be very helpful to me and alleviate the burden of unsecured debt. Thank you!

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    Customer ServiceSales & MarketingPunctuality & SpeedBilling

    Reviewed Feb. 16, 2021

    I went through a divorce, so I was left with a lot of debt. I found National Debt Relief through an advertisement and then I read the reviews. They offer a good program. I enrolled and they asked me a whole bunch of stuff to set up a financial worksheet and then they came up with the payment plan. When they did the negotiations two years ago, it was quick. They said six months would be the earliest and I got results from the negotiation in six and a half months and then it was set at that. They always call to ask whenever I call to check on stuff if anything's changed financially as well. It's been good. Everything is consolidated now and I am less stressed. I make my two payments a month and that's it. I'm also about to be done in a month or two.

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    PricePunctuality & SpeedStaffBillingLoan Process

    Reviewed Feb. 16, 2021

    We have a massive amount of student loan debt and National Debt Relief was able to take on our private student loans. All of our credit card debt was paid off within six months and they've gotten some good offers for my set of student loans. But we weren't able to make one of the payments so, we lost the settlement. It has been nice that NDR is able to field everything and when we get letters, they take care of all of it. We have eight student loans with them and one has been paid off. Another one is close to being paid off. It’s not NDR’s fault. It’s just that it’s a large amount of money that they're trying to pay with a small amount of money and the student loan company wouldn’t do anything.

    I tell a lot of people about NDR. We have a fairly unique situation because we have a house value worth of student loans. There’s only so much that we can do. But we weren’t gonna get out from underneath anything with doing it ourselves. They are very accommodating. Our payments are supposed to be $3,000 a month according to the program. We paid the first four months, which was why our credit cards got paid off so fast. But we haven’t been able to afford that kind of payment for a while and NDR has been good at adjusting the payment for us to fit what we can afford at that time.

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    Staff

    Reviewed Feb. 16, 2021

    Enrolling with NDR was very easy and they were very helpful with the whole process. The amount I pay each month is fair. My rep reviewed my spending and got my debt lower than what I was previously paying. I wasn't expecting to save as much money as I did. So, I was very, very, very pleased with that. National Debt Relief has been doing fantastic.

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    Staff

    Reviewed Feb. 16, 2021

    They were real knowledgeable and helpful. They knew the answer to any question I had. It was overall good. Everything was explained to me fairly well. The last time I tried to log on to check status, the website wouldn't take my password, and I haven't messed with it since. But everything's negotiated now. I'm just paying them off. I've been happy with the program.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Feb. 16, 2021

    National Debt Relief came through my Facebook feed and I was thought that was actually an idea. I called and got information. I thought about it for about a couple of weeks then I went with their debt consolidation program because it gave me a better option. They have since pretty much been taking care of stuff that I wouldn't normally be able to do.

    Out of a total of five accounts, I have two left. One just finished on the 12th. I have one more that they are working on and they are supposed to close out in July. There's one more that they haven't even gotten a settlement on yet because they won't talk to the creditor until I have 30 to 40%. That one is the largest account I have. In using National Debt Relief, I have less stress on me. There are fewer things I gotta really worry about. And for the most part, I've had the same payment plan the whole time. The service has been good.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2021

    Customer agent was very helpful and knowledgeable with my issue. Customer agent answered all my questions and concerns. Customer service agent was sincere, It would be great to experience this kind of service in everyday issues. Thank you. James **

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    Staff

    Reviewed Feb. 15, 2021

    We were looking to pay off everything that we owed because we had fallen very behind, which led us to seek out National Debt Relief. They speak with creditors and negotiate end balances for us to pay. Then, we pay NDR a monthly sum and they redistribute that to whoever they negotiated with. The reps have been very nice and since working with NDR, we're less stressed out than we were before. We're in the middle of the pandemic and I haven't worked since last March so in better circumstances, we probably would be in great shape. With all these going on, it feels just like it did before. But we're able to pay it for now and we're trying to do our best to do it.

    NDR has been able to help us a lot as far as getting a lot of the creditors to work with us. We’ve only had one issue but they said that it’s normal with a company to strong-arm. Other than that, NDR has been fantastic. We’re happy and even with that situation, they told us not to worry about it. They were able to solve it within two weeks and gave us that peace of mind again. It has been a very good experience. I've had several friends who knew our situation and how everything went for us. They've asked me what we've been doing in order to get ourselves back on track and I've recommended NDR several times to people.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 15, 2021

    I’ve been fine with National Debt Relief until last week. I called and was going to ask a question, but whoever answered the phone kept hanging up on me. Then I called back, and this one guy told me my representative wasn’t working there anymore. He was very rude, so I hung up. Other than that, they've been doing okay with settling my debts.

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    PricePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 15, 2021

    Initially, I was a little irritated because I thought that the pricing was a little high. Until I looked at my credit score, which went from 490 to 710. Now, I love National Debt Relief. It's improved my credit to the point where I was able to afford this new guitar that I'm playing right now. I'm about two and a half years in the program and I paid down about $7,000 of bad debt between collections and credit cards I no longer have. I'm down to about 1,400 in outstanding credit lines. The fact that I gave them less than the $1,000 they wanted makes me happy. I got very disciplined about my spending habits and the way I was paying bills. I pay them instead of waiting till the last minute. I would pay a little bit earlier, a little bit extra. It's not that hard to get on a website on Tuesday when it's due on Friday. When you owe 38 bucks and pay them 40, watch your scores jump.

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    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Feb. 15, 2021

    I'm very happy to be working with National Debt Relief. I'm a year into the debt consolidation program, which is at the beginning stages. I found the cost to be very reasonable because I could not keep a flow. I couldn't pay bills or do anything before because I could no longer work at the volume that I used to and they helped resolve that. The program made everything far more manageable. It certainly massively decreased how much I was putting out each month. I also had a few hiccups in employment post-COVID, and they were happy to work with me. They have made my life so much easier, taking a lot of stress off and I really enjoy every aspect of the customer service that I've engaged in. Everyone I've talked to is extremely friendly, polite, professional, and concise. Things are handled quickly. It meets and exceeds whatever expectations I had.

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    Billing

    Reviewed Feb. 15, 2021

    They explained everything. My payment plan is within reason that I could afford. I joined back in April last year and they have paid off four of my credit cards.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed Feb. 15, 2021

    I did some investigation online and made sure that NDR was legit before I signed up with them. Their program is also good. It allowed us to consolidate everything and make a fixed payment every month. We had two accounts that they cleared up fairly quickly, then there are two others that are still hanging out there. And we hadn't heard from our negotiator. But all in all, NDR has been easy to work with and I’d recommend them.

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    Staff

    Reviewed Feb. 14, 2021

    I'm happy with the program I was set up for with National Debt Relief. It has helped me close two accounts. Though I don't like that they mail things to me, I'm comfortable working with them. The rep I worked with, Greg, was very helpful.

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    Billing

    Reviewed Feb. 14, 2021

    My brother-in-law recommended National Debt Relief to me. The enrollment process wasn't bad and they have been cleaning my credit card debts. I'm impressed that they're trying to get the work done. It's just that it takes a long time to close the account. I was hoping for a quicker turnaround. Some of the debt collectors wanna have16 or 26 months of payments instead of just paying them and closing them out. I don't like that. Other than that, I didn't have a problem with moving my payments to a different date. National Debt Relief informed me that if I needed to do that, they would work with me.

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    Customer ServiceRefunds & PayoutsStaffBillingRates

    Reviewed Feb. 14, 2021

    My son and his family were laid off from their job, and I began supporting two families. And my outgo was becoming more than my income, but I couldn't let my husband and his expecting wife live on the street. I got in over my head and knew that I did not want to file bankruptcy, because I incurred that debt and felt like I needed to do the best I could to pay what I owed. National Debt Relief gave me a vehicle to be able to do that. When I looked at their reviews online and how many people that they had successfully helped and their ratings, kind of geared me that direction. Also, every one of their customer service reps treated me very well. They never made me feel bad about my decisions. They understood that sometimes just crappy things happen to good people. And they wanted to try and help. They have always been accommodating and friendly.

    Our company was bought over by a corporation, and our pay periods got switched. I was on a strict pay period, and I freaked out. NDR said, "No problem. You may have to pay an extra payment now or down the road to make sure that your balance in your savings account matches your payout." But they made the switches. There were no penalties, and we got it done. I'm paying fees but they are also providing a service. And if I had filed bankruptcy, I would have been paying those fees to an attorney. My debt was my debt and that was the ethical thing to do. I would rather pay it for a service that is helping me pay back my debtors. I'm not getting harassing phone calls anymore.

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    Reviewed Feb. 14, 2021

    National Debt Relief reached back out to me and that was the start of a beautiful relationship. This was my first time ever doing something like this and I didn't know what to expect. I was skeptical at first but after I started seeing some progress, I started using it. But they need to have the patience to simplify things a little bit for the first-time people. Even though we talked, I never knew exactly how their line of business was and what all they did. That aside, NDR is okay and working with them has made life a lot easier. I’m down to the point where they've settled and the installment that I have goes towards the debt collectors.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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