National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Nov. 13, 2017
Everyone that I spoke to was very helpful. They answered all of my questions for me. Everything was explained to me in detail. They went over everything with me and made sure I understood what the process was. They also let me know that I needed any assistance with anything that I could reach out to them at anytime.
Reviewed Nov. 13, 2017
Going from separated... to divorce and topped with Cancer, it’s a blessing to know that I can get help when I am fighting to stay alive. I hated not being able to fund my divorce lawyer and clean up bad credit. So thankful to Tabia ** for getting me back on my feet again. Wonderful customer service and look forward to working with them to resolve my debt.
Reviewed Nov. 13, 2017
So far with everything I am having you do you are doing a excellent job for me. Please keep it up. I would recommend you to everyone needing help with their bills that they are having problems with. Thank you.
Reviewed Nov. 13, 2017
NDR is working very efficiently and diligently to get us out of debt. I would recommend them to anyone needing help with their credit card debt. The process is very painless and easy to work with them. Our creditors do not harass us thanks to NDR's customer negotiation team.
Reviewed Nov. 13, 2017
My experience was great, every detail was explain and I was made aware thoroughly about the negotiating process and the effects on my credit in the next 4 to 6 months. The employees were professional, kind, and patient to answer any questions or explain things.
Reviewed Nov. 13, 2017
I got the pleasure to speak with both Clinton and Evelyn. Both were very professional and provided great customer service. They explained the process very clearly and answered all of my questions. I hope to have the similar experiences with any other rep that I come in contact with. Thank you.
Reviewed Nov. 13, 2017
Appreciate the attention to detail and flexibility with all my questions. Was extremely nice and gave savvy advice. I am confident that I will be debt free in less than three years thanks to National Debt Relief. Jonathan ** was great and will highly recommend your company to my friends and relatives.
Reviewed Nov. 13, 2017
I’m so glad I did this. I just started and already feel so much better about my financial situation. Thanks to everyone who helped me and their positive response. The customer rep made this an easy decision to make. I feel better about my future now!
Reviewed Nov. 13, 2017
The customer service representatives were great and very helpful throughout the whole process. They were very candid while answering all of our questions. The follow up to make sure everything is going also was wonderful. The plan we are in will help us get back on track and will improve our financial future.
Reviewed Nov. 13, 2017
At first I was a skeptic of whether not this was for real and something I wanted to try... BOY am I glad I did. It really took a load off my back. Great company, great service, great results. Thank you so much for the relief you gave me with the comfort I wanted.
Reviewed Nov. 13, 2017
I was buried in credit card debt due to severe illness, surgery and a massive stroke this past year. I was stressed beyond belief and was losing sleep. I was borrowing money from friends and family to stay afloat. I had run out of options and did not want to file bankruptcy. I found National Debt Relief and they came to my rescue. They were so sympathetic and understanding. They made everything so easy. I can finally breathe again. Thank Tamara and National Debt Relief! You are amazing!
Reviewed Nov. 13, 2017
My experience was based on the knowledge provided to me by the agent. I was very uninformed regarding the amount of interest I would have to pay my creditors. I couldn't believe it. The agents were great in explaining my financial position.
Reviewed Nov. 13, 2017
I feel they charge a high fee to resolve debt, I didn't realize the fee was that high... all they do is negotiate the balance. The fee is outrageous. I don't remember going over that fee at time of signing up. Thank you for taking someone over the coals.
Reviewed Nov. 13, 2017
Talking to Joshua and Eric was nice. Both were pleasant and walked me through all necessary questions needed to help me resolve my issues. This program should help me breathe easier knowing I can ends some debts in 53 months. Thank you my husband and I can at least relax some.
Reviewed Nov. 13, 2017
Has so far been a great experience. There are quite a few of these types of companies out there, this one had the best reviews and I'm glad I chose them. I used a different company last time. I tried to settle my debt and it was a disaster. They took my money and let my accounts go and I had two lawsuits so do your research and choose the right one.
Reviewed Nov. 13, 2017
I found this to be a very good situation. I am continuously struggling with my debt. This way I am going be able to get myself out of debt and still have some money for myself. I look forward to being able to say I will be debt free in about 3 years actually.
Reviewed Nov. 13, 2017
Very helpful and courteous. Gave explanation on each item looked at so I would have thorough understanding. It was a pleasure speaking with them. They seemed knowledgeable in what they were doing. Felt comfortable working with them. Hope negotiations go off as well.
Reviewed Nov. 13, 2017
The program was explained very well and it is a relief to know that I will be able to get my debts paid off in two and a half years. Thank you! Rocco was very helpful. I'm looking forward to having a little extra money each month.
Reviewed Nov. 13, 2017
This assistant (I can't remember the person gender) was very helpful and even went and look for the answer to one of my questions, she made me less stress about the 25.00 to be paid for several month before the account was paid off. She explain why and proceeded to tell me that they were negotiating the payments for the last company that we needed to pay off. I'm very grateful for your help, I so need to get my credit back as soon as possible, my credit score is so low. I sold my house for just what I owed the lender and had to rent a house, those individual that took advantage of me and stole my SS# and also talk me into getting a loan from those companies are sure enjoying my funds and I have to be paying the debt, so I hope that soon we can be free.
Reviewed Nov. 13, 2017
I am pretty new with National Debt Relief but I can say they are very informative and saved me hundreds of dollars per month. I will see how everything goes the next few months to come. We almost considered doing a bankruptcy and I'm glad we didn't. We are saving more with National Debt Relief.
Reviewed Nov. 13, 2017
Representatives were clear, patient, and a calm presence. Representatives explained everything clearly, and helped every step of the way. I am only at the beginning of the process, and hope all works out fine, as explained. Thank you for your assistance.
Reviewed Nov. 13, 2017
I feel very relieved with all the help that National Debt Relief is giving us. I am very thankful. Just the Loans financiers said that they don’t work with the debt relief. I hope see more positive results and great news.
Reviewed Nov. 13, 2017
National Debt Relief is a great program. They’re great to work with and are helping me to become debt free! They communicate with me and keep me informed of what’s going on with my account. Once there’s a settlement they contact me and give me the details and see if I’d like to proceed. I would highly recommend.
Reviewed Nov. 13, 2017
National Debt Relief is a great organization! Ariana ** helped explain everything that company does and how it would be done. Everyone is extremely helpful and so friendly! They make you feel that they care about your needs. I already have one debt settled and will have the rest done, in about 2 yrs. I would recommend this service to anyone that is trying to get out of debt and feel like they're drowning. I only wish that I would have done this years ago!
Reviewed Nov. 13, 2017
NDR has my best interests on a very professional manner. Best decision I financially made. Happy customer. Would recommend to friends and family. They understand individual's situation during most conversations. Thank you for the work you do. Keep up the great work.
Reviewed Nov. 13, 2017
Contacts with NDR have been helpful and responsive. My questions have been answered by representatives. One Credit company wanted me to pay more but I am unable to. I am hopefully returning communications from creditors that help National Debt Relief in resolving issues.
Reviewed Nov. 13, 2017
Very helpful! The representative walked me through everything and answered all of my questions. The online account is very user friendly and visual in terms of showing how much debt you have versus how much debt is resolved. For something as sensitive as debt, the representative made me feel more confident about joining the program.
Reviewed Nov. 13, 2017
I enrolled in the program in July. As of today, seven creditors have settled my accounts. National Debt Relief has alleviated so much stress. I don’t know why I didn’t enroll sooner. I’m looking forward to being debt free soon!
Reviewed Nov. 13, 2017
All communications with National Debt Relief were handled in a very professional manner. Everything that was signed was also gone over by one of the representatives who guided me through the entire enrollment process ensuring that I had the peace of mind and that all transmissions were accomplished with a friendly attitude.
Reviewed Nov. 13, 2017
I was very pleased with the information this company has provided me to resolve my debt. Both Evelyn and Kody ** were very informative and a pleasure to speak with. Both were very professional and knowledgeable with my circumstances. I would highly recommend National Debt Relief to anyone I know who is going through the same situation that I am going through.
Reviewed Nov. 13, 2017
I enrolled with National Debt Relief about 4 months ago, and just as they predicted when I signed up, they’ve already settled one of my highest interest accounts and saved me over $2,000. The first few months were a little tense, as the creditors started calling non-stop. But now I know all I need to do is ignore them, keep making payments and let NDR handle it.
Reviewed Nov. 13, 2017
I was skeptical at first, because of past experiences with Debt Relief Companies. After Carmelo reassurance and explaining the process of their company. I was convinced that this was the way. The whole process of enrollment took less than 20 minutes. Very efficient!
Updated 03/14/18: National Debt Relief, after the 3 months of enrollment. The calls stopped and they got one creditor to settle. I very pleased. You can depend on them. But it’s a long road. If there’s any issues or letters from creditors for collecting monies. Just snapshot the letter and send it to their email provided. It’s instantly added to your files. I would recommend them to everyone. You can trust them to help you get out of your debt. Thank you.
Reviewed Nov. 13, 2017
National Debt Relief has been a tremendous help. They listen. They are active. They work with you. I am very satisfied. Having been in the program for approximately one year, they have been in thorough in their communication. Again, I am satisfied.
Reviewed Nov. 13, 2017
Sandra and Evelyn were seamless and friendly, thank you! They took the time to listen to my current situation and actually felt they were on my side. They were courteous and explained everything. I will be suggesting to friends of mine that are in financial trouble.
Reviewed Nov. 13, 2017
I have been nothing but pleased with the way that my account has been handled. I am so glad that I contacted you for assistance with my financial problems. Everyone that I have dealt with have been very helpful and professional. Thank you!
Reviewed Nov. 13, 2017
Working with National Debt Relief has taken a lot of pressure off my husband. We were swimming in credit card debt and he didn't know how to get out of it. There was the initial contact, the welcome call, and emails followed-up with phone calls when they’ve been able to resolve some of our debts. It’s all been satisfactory. I’m glad to have this as an option where I just make one payment that we can afford and they start negotiating our debt down.
Reviewed Nov. 13, 2017
I have been enrolled in the plan now for about a year and my experience has been amazing. Each and everyone that I have spoken to from the National Debt Relief team has shown such commitment in ensuring that as a customer I know I’m in good hands. My first call in to the program was while on vacation, I looked up the number online and spoke to Victoria. Since then, more than half of my debt has been resolved! It is such an amazing feeling. The team at NDR is in constant contact making sure I know what is going on with my account. They are an absolute pleasure to work with.
Reviewed Nov. 13, 2017
From the beginning with the gentleman who explained how the program worked I have had nothing but the most knowledgeable efficient people I have worked. Always prompt in handling my questions and every action is relayed to me with total clarity. I would recommend National to anyone who needs their program Thank you to all the people who work there.
Reviewed Nov. 13, 2017
Sebastian has great customer service. He helped me see how things work. The 2nd person was ok. She could be a bit more positive in her interaction. I can't wait to get started towards financial freedom. It is really wanted and needed for a better life. I look forward to working with your team. Thank you.
Reviewed Nov. 13, 2017
I had absolutely satisfying business experience with Shelley **. She was very efficient, knowledgeable, understanding, patient and polite. She was promptly responding my calls, keeping me on hold not long, did not hesitate to repeat twice for me, when realized that I still having some problems with language. We even had some fun, making jokes along the way. If I knew that it would be that way, I have done this before. Then Monica did very good job making welcome call with me. She was very professional, tolerable and polite. Thank you all.
Reviewed Nov. 13, 2017
I was low on budget so I Googled debt consolidation. I signed up with National Debt Relief and they made all my payments into one payment which helped a lot. I've completed their program and I would suggest them to a friend if they really need it.
Reviewed Nov. 13, 2017
I heard National Debt Relief on the radio and the recommendation was more credible so I looked it up online and saw that good things were said about it. Their team was really helpful. They took care of everything and reached out to me whenever there’s an update in getting rid of my debt. They’re always available and very easy to get a hold of. In terms of the cost of in relation to the quality of service, it’s worth it. Even the amount that they’re able to settle the debt for as opposed to their fees is still significantly less than I will be paying if I was trying to pay the debt off myself. And the time was cut down into a fraction of how long it would take me to do it otherwise.
In 13 months, they settled four out of the six accounts that I had enrolled in it and it made me feel better knowing about it. All the information that they gave me guided me through the hard times. It’s a long process and I just have to keep up my payments into the account to start paying everything off. I personally don’t get bothered by any other creditors anymore and I’m really happy with it.
Reviewed Nov. 13, 2017
I had $50,000 dollars’ worth of debt, I had two closed head injuries and two car accidents, and my credit score was 800. I never missed a payment, never had any issues, and within six months, my life fell apart—that’s not how I wanted to live. Aside from the medical bills, my short term memory is affected, I would buy things and not realize it. Bankruptcy is not something that I wanted to do, so that’s why I just began searching for other alternatives. I've been working with National Debt Relief and they were able to help me.
I have six accounts, and there might be only two or one left to be settled. It went much faster than what I anticipated. I was looking at my USA account, and all of a sudden, my credit cards that was for $24,000 disappeared. I had a $17,000 and a $24,000 and it disappeared. They said “Well, it could still be out there, they could have sent it to collections,” but NDR is not counting it in my debt anymore, and they’re not doing anything for it, so there's only one other credit card that they're working with.
My only thing is that they’re charging so much money for something that isn’t taking as long as what they had anticipated. If you’re looking at a four year plan that you can fix in a year, then the company if benefiting, and you have to weigh that against the people who do take longer and you still need to recoup your money, but it’s still a financial hardship. And me paying for four more years, the monthly payment is killing me. If it was originally going to be 48 months, and I settle it in a year, then maybe pay two years, I’m still making all the payments. It’s not like they’re paying for my credit cards. I make my payments on time every month. I’m taking this very seriously. I don’t think I’m a difficult case. I’m not behind on my payments. I’m not trying to weasel out of anything. I want this over and done with. I want my credit score back up, because right now, it’s in the 400s, and that is completely shameful.
My credit has gone up a little bit but it’s going to take seven years to get myself back up. Sometimes I have to decide whether I want to make my payments to NDR, or do I want to make my daughter’s preschool payments, because I want to get out of this. The problem was that I couldn’t keep paying everything. I called the credit card company myself, and asked if we can set up a payment plan, or negotiate and they wouldn’t do anything for me. When I called NDR they said, “The reason they’re not going to do anything for you is because you’re paying your payments on time, so you have to stop making the payments for six months." Then they considered that debt. So, credit card companies were calling me. This is awful and I’ve never felt this way before. And so NDR said, “Just don’t pay, don’t answer. Refer them back to us.” They sent out letter to all my credit cards. The credit card companies stopped calling me since.
NDR does help you get your bill taken care of, but then, I talked to other companies and they’re supposed to help you rebuild your credit score. I’m not exactly sure how they do that because the only thing that will help you rebuild your credit score is pretty much paying your bills on time, and showing a history of making payments, and making credit decisions wisely. I spoke to law firms that would fix that. What is an attorney going to do? Erase all that stuff for me. I’m paying more than $10,000 dollars to these people to fix my problems. That’s a lot of money and should be included in the whole caboodle. But other than that, they’ve done what they said they could do, though I still think there could be more.
Reviewed Nov. 13, 2017
I talked to National Debt Relief on the phone and they seemed really nice and confident that they would get a settlement within four years. They didn't charge a lot of money, too. And the pay every month is really reasonable. Whenever I call, I'm impressed that they can just find my information using my phone number. I've enjoyed working with NDR and they've been able to easily handle all the questions and the debt from the calls. Even if there are letters, I just fax it to them and they take care of it.
Reviewed Nov. 13, 2017
I needed relief desperately so I sought the help of National Debt Relief. Their reps were very informative, they were on time and they answered all my questions. In fact, I have someone that I personally can call and speak to, and lets me know exactly what’s going on with my accounts, and she's wonderful. Everything was step one, step two, step three. As long as you follow those orders, everything goes smoothly. When I got panicky and was concerned because my creditors started calling, they spoke to me and made me feel a lot better about the situation and put my fear at ease. National Debt Relief was wonderful and I would definitely recommend them.
Reviewed Nov. 13, 2017
I was doing some research online with how to clear up debt and I found National Debt Relief. I talked to some other people who have gone through them and they said that NDR was awesome so I gave them a shot. I've been struggling for years now with debt and not being able to get cleared up. I needed some help and I decided to reach out and try getting relief help. Everybody has been very easy to work with and very helpful.
Recently, I haven't been able to make a payment because I just switched banks and I didn’t realize that I had to give a five-day notice. Other than that, everything else has been great. I've noticed a lot that my credit score has gone up quite a bit and I'm really thankful that I'm able to get most of my debt cleared up. I'm looking forward to getting the rest of it all cleared up and having a better future because of NDR. I'd recommend them to anybody that asks me anything about how to clear up their debt because they are amazing, very kind, generous, and very knowledgeable. The experience has been marvelous.
Reviewed Nov. 13, 2017
Everything has gone really good so far with National Debt Relief. I was surprised that the process was easy and it went really good. Everyone I talked to so far has been really nice and good to deal with. National Debt Relief has made my life a little easier.
Reviewed Nov. 12, 2017
Even though I am just starting this process so far it has been easy, accommodating, and I feel blessed!! I would highly recommend National Debt Relief to anyone who is struggling with credit debt. I have no one to blame but myself... But I don't feel lost and alone any longer!!
Reviewed Nov. 12, 2017
The customer service is outstanding and the people are very understanding and caring. I was very impressed with the way they handled my situation. I would definitely recommend anyone in financial trouble to give them a call. Thanks so much!
Reviewed Nov. 12, 2017
I want thank National Debt Relief with all the help with my debt. I really appreciate the help. Hope finish with this company to clean my Credit and start the new life without credit problems. I hope finish all my debt before the principal time that we talk in the beginning.
Reviewed Nov. 12, 2017
This has been a very pleasant experience so far with National Debt Relief. They have done it all and made it very easy for me. I will refer them to anyone have debt issues. I have heard horror stories of debt consolidators who took peoples money and nothing. But they are wonderful.
Reviewed Nov. 12, 2017
I have to say I was skeptable when I first called, but Teneesha answered all of my questions and put all of my concerns to rest. I am very much looking forward to being debt free in 48 months. I am so pleased, I recommended this service to my boyfriend.
Reviewed Nov. 12, 2017
I've been very please that my debt is being taken care of little by little. It feels good to make headway in financial freedom. Everyone has been very helpful and pleasant to talk to. They actually are concerned about helping me get out of debt.
Reviewed Nov. 12, 2017
I had a problem with one of the rental homes and I got completely exhausted, financially speaking. I decided to ask for help, and one of the good references I had was from National Debt Relief. The arrangement for the payment is a good one and the program has been helpful. However, I thought it would be a bit faster. After eight months, the third card is not yet closed. It is still being paid.
I've been in touch with National Debt Relief about four days ago, and it was an extensive conversation about my impressions on the program. The rep asked me how was the process that we were going through. He explained to me that my balance is currently only with the amount that I pay monthly today, because this is the 25th, and it is deducted every 20th of the month. So, they have the amount of $467 free to resume negotiations with the companies. I was also interested in learning from them in a faster way to conclude the program and pay for the creditors. I explained to this gentleman that I would be capable because my son is going to fund me additionally in this program.
Reviewed Nov. 12, 2017
Everyone I spoke with was friendly and very helpful. They answered all questions and helped me understand all the paperwork. I was in a bind, couldn't make ends meet with all my debt and they are making things easier for me to get out of debt and where I want to be in a little over 2 years.
Reviewed Nov. 12, 2017
Good company, great people that work there. So far I am very satisfied with National Debt Relief. They seem like they care about your situation, sometimes I wish things moved faster but they have to deal with the credit card companies so you really have to be patient.
Reviewed Nov. 12, 2017
This has been a great experience working with National Debt Relief. I was always so scared of these programs but this has been a great experience. They are always willing to answer questions and concerns I have and they just always seem to be so understanding about what people with debt go through.
Reviewed Nov. 12, 2017
Incredible customer service. Very professional, thorough and efficient. Best thing I've ever done. I can now breath without all that debt suffocating me. The process was simple and painless. I wish I would have done this a long time ago. Thank you so much!
Reviewed Nov. 12, 2017
National Debt Relief is a great company to work with. I've been working with them for about 8 months now to get control of everything. When first I called in, they reviewed everything and made it simple on what documentation I needed to give them. My interactions with their team members have been very pleasant. The payments are set up on automatic withdraw and it's easy. National Debt Relief helps me get back on track.
Reviewed Nov. 12, 2017
The amount that I was paying to my credit card each month as compared to the amount that National Debt Relief gave me was okay for my budget at that time. They’ve been very courteous and they explained things well every time I've called them. I’m still with the program and the three-year payment of $300 a month is steep sometimes. It’s a bit difficult to make the payment especially when it goes up. Sometimes, there’s a schedule for $270 or $293 a month and the agreed-upon monthly was $273, but sometimes I need to pay up as much as $400 to clear one debt and that’s really hit hard on me. They say there is not enough money in there so I need to make a larger payment, yet I don’t get a clear explanation of that action.
There were also a few months that I’ve had to pay over $400 and I still have one more year to go on the program. The payments fluctuate at least four times a year and they ask me sometimes to put more money into that account so that we can withdraw more, and then that would pay my bill off sooner. If I don’t make a payment and I drop it any point, then everything that I did for the last year and a half is gone. It’s like money wasted and I have to start all over again. I’m dissatisfied with National Debt Relief because of the high payments.
Reviewed Nov. 12, 2017
The National Debt Relief team has always been helpful. They've made my payments a lot better and they've helped me to be able to afford the bills and money for everyday life. My experience has been pleasant.
Reviewed Nov. 12, 2017
I’ve been working with them for nearly a year and I was so impressed when I first started. Every now and then, I got an interaction with them and they were very helpful and they kept me updated. Any questions I asked, they gave me an answer. But recently, when I talked to National Debt Relief, I got very disappointed. I’m a little bit busy and I don’t have a computer. I was trying to request a copy of a letter stating that I have completed paying and closing the account but the person was a bit rude about it. And then she said that, “Just go online and get a copy.” I’ve already closed one account and there’s one in the process of paying off and a few more after that. This is the first time I requested for the letter and the recent experience might have thrown me off.
Reviewed Nov. 12, 2017
The people at National Debt Relief were nice. We were making our payments but we couldn’t get it done the right way. But now that we're with NDR, everything’s going in the right direction and everything's a lot better than it was financially. I would recommend them to a friend.
Reviewed Nov. 12, 2017
I called National Debt Relief and asked about the program. They asked about our debt, got the total, and told us how much it would be. It's been nine months now and they've settled a couple of cards already.
Reviewed Nov. 12, 2017
I went to Navy Federal trying to hopefully get a finance for a car but I wasn't able to get approved because of my behind debt. Then they gave me the information about National. When I looked at it online, I looked at the options for National Debt Relief and how it can help me on not ending up going to bankruptcy. National Debt Relief was very helpful. They explained everything to me and made me feel like there's still a chance for me to not go on bankruptcy. They're very straightforward on how they can help me and they're trying to help out as much as they can. I'm looking forward that one and a half year from now, I'm done with all my debts. I'm not losing any hope to survive with my debt because of National Debt Relief.
Reviewed Nov. 11, 2017
We are excited to embark on the road to recovery for our bills. Everyone involved so far has been helpful and insightful. We hope to be out of debt by the time the program is over. This was a blessing to find out about this program.
Reviewed Nov. 11, 2017
I had a great experience with both the representatives that I worked with. It was refreshing to deal with people who were helpful and patient in explaining this process. This whole idea is frustrating in general, but the team was helpful and kind and it made a world of difference.
Reviewed Nov. 11, 2017
The process to understand who National Debt Relief is & how the process works was great. Sub ** the certified debt specialist was the best. She was so knowledgeable in assisting with filling out the forms & explaining everything. We made the correct decision in enrolling compared to of the other options we had. The craziness of worrying about the debt has been lifted. Thank you National Debt Relief.
Reviewed Nov. 11, 2017
I felt welcomed and protected from start to finish. Every question I had was answered with no hesitation. Callbacks were timely and accommodating to my schedule. Yon was very calm and classy from the time we got on the phone till the time we hung up. He always made sure I understood what was going on.
Reviewed Nov. 11, 2017
Anthony ** was so helpful. He answered all my questions and was very polite. I️ was very nervous to go through a debt relief program and he explained everything in detail to ease my mind. I’m hoping that after the program I️ will be debt free forever! He also walked me through the forms online.
Reviewed Nov. 11, 2017
I was very pleased to find that 2 of my credit bills have been negotiated to with a significant decrease. It’s early in the process but I’m very encouraged. The person I spoke with initially was very professional and reassuring.
Reviewed Nov. 11, 2017
When I called NDR I wasn't sure if this was for me. The 2 people I talked to were very informative, they answered all my questions to where I understood everything that this program has to offer for someone in my position. And I also feel very at ease knowing that I can call anytime if I have a question or need help understanding something. They are very patient and don't try to rush you into anything. So I would recommend calling NDR if you are thinking about doing this, it would be to your advantage and would help you decide if this is what you want to do.
Reviewed Nov. 11, 2017
I never felt pressured, uncomfortable. Logan was very patient with me. Taking each step, making sure I understood the process. I felt I could talk to him all day. He encouraged me to talk to my family, get their advice, was willing to talk to my daughter. Was never condescending. I am very happy and grateful to Logan. Your company is lucky to have him. Thank you for your help.
Reviewed Nov. 11, 2017
Very personal and honest experience. They make sure you fully understand your rights And responsibilities. They make you feel like your debt is theirs now, this creates a high factor of careness that make you trust on the brand and trust that the negotiation is under true professionals.
Reviewed Nov. 11, 2017
The two people I spoke to at National Debt Relief were very informative and made sure I understood the process before ending their calls. They treated me nicely during this stressful and embarrassing time. I did end up recommending a friend that recently joined as well. I look forward to working with you guys for the next few years. Thank you for doing what you do.
Reviewed Nov. 11, 2017
National Debt Relief has helped me get out of credit card debt by literally cutting the overall debt in half and then reaching settlements. They are also very informative throughout the entire process. National Debt Relief is a better choice than bankruptcy.
Reviewed Nov. 11, 2017
Ronnie was excellent and helped me choose the right solution for my situation and was clear with all the information. I wasn't sure what at first to do but Ronnie answered all my questions and now I can't wait to be debt free in less than half the time it would have cost me at the way I was doing it alone.
Reviewed Nov. 11, 2017
From the minute I called into National Debt Relief I had nothing but a great experience. The customer service is phenomenal and the team there make sure that you are knowledgeable and help you every step of the way. They finally gave me hope in starting my journey to becoming debt free.
Reviewed Nov. 11, 2017
All of the services provided by NDR were very professionally done and services rendered were excellent. It was so rewarding to know someone was able to assist us in our financial affairs. When speaking with their staff, they would make sure all your concerns were answered and very professional.
Reviewed Nov. 11, 2017
No one ever calls to give me updates, but I know through emails you're working on my account. I would like to be updated more regularly on how this process is going. For $500/month we should be communicating on a regular basis.
Reviewed Nov. 11, 2017
Thanks for making me feel so supported by professionals that want to see me successfully complete my goals. Thank you. I'm so happy with the way I'm made feel like I'm important and not just like a loser. Very appreciative. Thank you again.
Reviewed Nov. 11, 2017
We thought we were out of options. A series of unexpected events led us to get months behind on loans, credit cards, etc. We have a lot of equity in the house but couldn't get a loan due to bad credit over the past 8 months. I knew we had an employee assistance program at my job but never thought about much about it. I called the number on the poster after work one day and got an immediate response and set up on a plan within a few hours. Big weight lifted off. They are very professional and thorough in their process.
Reviewed Nov. 11, 2017
Initial contact was with Matthew who I found to be very helpful in going through the initial process. Answered all my concerns in a timely manner and was very professional. For the Welcome call dealt with Mrs. ** and was also very helpful.
Reviewed Nov. 11, 2017
National Debt Relief get your debt paid off in a short while. I called and talked to their salesman, and he told me what it was like, what they did and that I could get out of debt in a few years, so I decided to go ahead with it. It sounded like a good deal. The salesman was very good and friendly. They're getting my debts paid off early.
Reviewed Nov. 11, 2017
I went with National Debt Relief because the debt settlement worked better for me than debt management or bankruptcy. They were highly recommended as well. They take two monthly deductions out based on what I told them I could pay. It would move along quicker if I had more money to put in my escrow account. But it's moving along based on what the plan is. My interactions with the the people at National Debt Relief have all gone well. The one who set up the account initially really stood out.
My credit score has gone down probably another 100 points. They did tell me about it and this is to be expected. But I know my debt’s being settled. However, it ruins my credit score until the creditors are paid off and things start getting better. But it's something that I needed to do. The people at NDR were very helpful. They give you the information you need so that you don’t have to answer creditors’ phone calls. They're there for support. That’s for sure. I would recommend them.
Reviewed Nov. 11, 2017
NDR gave me all the information that I needed. They told me how much money I would save. They were really nice and they answered all my questions. They call me periodically and tell me what’s going on. I had some debts already taken care of by them.
Reviewed Nov. 11, 2017
Everyone at National Debt Relief has been friendly and informative. They've always answered my questions and they’ve been helping me get through a difficult time. It’s not finished yet, but so far the experience with them has been fine.
Reviewed Nov. 11, 2017
The reps at National Debt Relief are all very professional, and they are informative and answer any questions that you have. They also tell you what you're going to get yourself into and what to expect. I started in February and they've already tried to settle two or three accounts. I've been seeing progress and I'm happy with the service, though carrying an actual longer monthly period would make me recommend them.
Reviewed Nov. 11, 2017
I did an internet search and found that National Debt Relief's reviews were good. Their reps were very knowledgeable and they seem to be good at what they do. I've been with them for about nine months now and working with them has made my life much more convenient. However, they don’t seem to be very accommodating if you need to call and change your payment date. So, they might be able to improve on that. Nevertheless, I had a very good experience.
Reviewed Nov. 11, 2017
I've been with NDR for close to six months and I'm not satisfied with the pace of the service. It's been going for so long. I tried a different company before and my credit went up a lot faster. As a matter of fact, my credit just went lower instead of going up. And I'm paying all this money every month. I expected a faster service. I'm ready to quit the service, to go with somebody else.
From what I heard on the commercial, NDR sounded very good. I gave them a try, but I'm paying $300 a month. Before, with the other company, I spent $100 a month. All I had to do was get a settlement and pay a small amount every month. My credit got full within months. However, NDR doesn't try to talk to other companies or lower all the bills at once. They just say that I don't have enough within the account. I'm paying closer to $300 a month. It makes no sense that I don't have enough. It's going take too long for me to get to where I want to be.
One of my accounts was just paid up and I have five more payment on the second one. I have a few more accounts that they haven't negotiated yet. They said they cannot negotiate with them just yet as we didn't have enough money in the account. It is a policy. I don't have any problems with it, however with the way they are going about it, it will take me three years. My credit should be approved and it should start going up within months, not three years. I'll never get to buy my second home and that's the purpose of joining this company. I want to get a home within six months and if I stay with this company, there's no way possible that's going to happen. Tomorrow, I'm going to go to the other company and talk to them. Depending on what they say, I might call NDR back to call it quits, because I have a plan for my credit to be at a certain amount within six months. All that's holding me back is just my credit before owning a second home.
Reviewed Nov. 11, 2017
I wanted to avoid bankruptcy so I looked into relief help. I did go to the ConsumerAffairs to get the reviews because there's a lot of companies out there. I liked the reviews that National Debt Relief had so I chose them. National Debt Relief explained everything really good. I went online first and then they gave me a phone call and asked me to give them the information that I had. They looked up everything, and they told me how much they would be able to save. They were convincing and helpful. Working with them had been a bit less stress-free. I still get phone calls and there is the question about when they're going to reach out to the people. But, I just have to be patient and hang with it.
Their customer service is really good. If you e-mail them a question, they’re really quick to respond, within the 24 hours. However, I don’t know how often it is that they check with the creditors to try to get a resolution or a proposal for what they're saying. It would be nicer if they inform, “Okay. So, next month we’re going to be contacting this one for a proposal.” That’s the only downfall because I still have the calls. I just tell them, "I’m working with so and so company, and please stop calling."
Reviewed Nov. 10, 2017
Brandy and the other agent were both really great. :) They helped me understand and feel comfortable throughout the whole experience. I would recommend this program to anyone in need of help with their debt. Thank you so much. I really appreciate the helping hand.
Reviewed Nov. 10, 2017
I called in and spoke to Ms.** about my account. She was able to answer all my questions and she was very knowledgeable about my situation. I hope I get someone Like her every time I Call in. Her customer service Is excellent and welcoming. It made me feel like I can call in with confidence.
Reviewed Nov. 10, 2017
Really helpful in answering your questions. I know I had a lot of them and got good, useful answers. I felt like I was in good hands talking to the representatives. They seemed to really understand the process and explain it well. I feel confident going forward.
Reviewed Nov. 10, 2017
I have had a wonderful experience signing up with National Debt Relief! All of the customer service people have been amazing! It has been the best customer service experience I have ever had! They have answered all of my questions without making me feel ashamed about my situation or my ignorance concerning debt.
Reviewed Nov. 10, 2017
Everyone has been very pleasant and understanding to work with so far. I look forward to the partnership and getting me debt free. I was very hesitant and still am a little but now that I understand the process and have someone to help in my behalf, I'm feeling more comfortable.
Reviewed Nov. 10, 2017
Talking through everything and making sure we understand exactly what is and will be happening made us very confident in them to help us through our hardships. They have made this process easy and quick! We look forward to continuing our program and getting out of debt faster than we could on our own and start fresh!!!
Reviewed Nov. 10, 2017
Awesome. Christian ** and Ronald ** (aka NDR) made me feel at ease during the entire process. I am very relieved right now after struggling so hard for so long. NDR has become my new best friend! If you need help, contact them as soon as possible. They will fight the powers that be for you. Thank you!
Reviewed Nov. 10, 2017
Very prompt, and informative. Initially then when I got the welcome call the girl talked way too fast and it seemed like she just wanted to get through the material as fast as possible. I think this program will work for me very well.
Reviewed Nov. 10, 2017
Tom was very helpful, responded fast and answered any and all of the questions I had. He walked me through the whole agreement, took his time to make sure I understood the documents. I feel a lot better now that I am working with NDR, can't wait to be debt free.
Reviewed Nov. 10, 2017
Updated on 03/26/2021: It has been good so far. The reps have been very good in communicating with me and taking care of things. I'm not micromanaging and getting involved in every single thing. They also painted a very realistic picture of things and gave me all the information I needed. They alerted a couple of things, including the potential that I would have to pay taxes on the debt that is forgiven or charged off.
The only missing point would be that I didn't realize that the cost would be so high. I'm almost done and it cost me 22% of my debt, plus, I'll be paying the same amount of money on my taxes on the debt that is charged off. I'm ending up close to what I was gonna be paying anyways, but without the interest and all of the debt consolidated together. Do your homework and definitely make sure what is the end goal. If you want to get out of the trap, this is the way to do it. If you wanna save money, then there may be other ways to do it.
Original Review: Very smooth process, professional and supportive staff. I just started an account so don't know much about the company's overall performance, but for the services I have received so far, they have been top-notch! The welcome call was very thorough and had all the questions in mind that I was going to ask, so didn't leave much for me to ask. Great service, look forward to working with you.
Reviewed Nov. 10, 2017
I feel very confident that NDR will do a great job. They have been very thorough in explaining the program. They were all very friendly and helpful and answered all of my questions. They were also quick to respond and have great communication.
Reviewed Nov. 10, 2017
I just started the program and so far it has been a great experience. Very customer friendly, responsive, understanding and very thorough. I would recommend this agency to anyone in need of assistance. It is a big breath of fresh air to know I will work on getting my life back!
Reviewed Nov. 10, 2017
I have just received my first settlement and I am very pleased with National Debt Relief. They have been so helpful to me on this ordeal. So I highly recommend them if you are in the same position I am, which is in debt and nowhere to turn. They have done everything they said they would do.
Reviewed Nov. 10, 2017
Today I spoke with both Erik ** and Jamie **, and I wanted to thank each of them for their professional, courteous and efficient manner. Both of them made the initial inquiry, application and final processes very easy to follow and to complete - thank you. So far so good!
Reviewed Nov. 10, 2017
The 1st person who spoke and signed me up for the program was very polite, courteous and showed a lot of empathy on how I was feeling, thank you very much. The second man I spoke with could take some lessons from number 1.
Reviewed Nov. 10, 2017
I felt very comfortable with the process and the great customer service. The representatives were very thorough and used language I could understand. I am confident that they will follow through on everything. I look forward to having them work for me.
Reviewed Nov. 10, 2017
I am very happy with the outcome. John walked me through the whole process. I felt like I mattered. I was worried about my issues and again John walked me thru everything. The process was very quick. In the long run it will benefit me down the line. I wish I called sooner.
Updated 03/08/18: I wish there was more communication with me as the process goes. After signing up and paying each month I didn't hear anything. I also wish they would reach out to credit cards etc again. I had to refer the people calling me to call National myself.
Reviewed Nov. 10, 2017
I was helped out promptly and guided along every step of the way in the enrollment process. Ryan was extremely helpful and very thorough. He was also very responsive and willing to answer any questions I had. The welcome call was helpful and courteous as well. I felt like I had a good grasp of what I was enrolling in, understood exactly how much I'm paying and the schedule, and the fee structure.
Reviewed Nov. 10, 2017
I just signed up, so really can't speak on overall experience. But just from the beginning process and the care they showed about my personal issues I can already tell this is going to be a good thing! I did a lot of research on debt relief and consolidation companies and they are the best at what they do according to so many wonderful reviews. I look forward to getting sleep now with their help.
Reviewed Nov. 10, 2017
I'm definitely scared to start this process, however the people I worked with were incredibly helpful and answered all of my questions. The process was quick and easy and I felt as if they actually cared. It's nice to see that I'll have some debt relief in the future.
Reviewed Nov. 10, 2017
So far, so good. They explained everything thoroughly. Guess we'll see how everything transpires. But I'm impressed so far. I've never thought about using one of these companies. This one was listed at the top. They were very prompt in getting the process started.
Reviewed Nov. 10, 2017
Both representatives were on top of their game. I understood their terms and they answered my questions. They were wonderful to speak with and upon the end of the conversation I was very happy at my decision to ask for help.
Reviewed Nov. 10, 2017
I have been so overjoyed with the warm phone calls I've had with each and every customer service Representative I had. They don't make me feel stupid when asking them questions and they make excellent accommodations regarding my account. I love that they don't charge any extra fees if the withdrawal from my account was cancelled. I think that is awesome customer service in any company. Most of all, I don't feel depressed thinking and knowing that I can't pay any of my card bills. I can trust this company 101% and I know that they are providing me with the best care for my financial needs. I'm looking forward toward working further with NDR on making all future payments. I was smiling when I first got approved by NDR. And I'm confident to know that this smile will last throughout this whole hardship time I'm going through.
Thank you to all the people that work at NDR. I appreciate all your hard efforts in assisting me with my debt. I can sleep with a sound mind. I no longer toss and turn and cringe when I go to sleep. And instead of waking up depressed I can just be myself again. Thank you for being that sun and energy again. I can breathe now! You've made that huge difference in my life...
Reviewed Nov. 10, 2017
I was impressed that my first debt was paid so soon, and the money I saved. I am happy that I could use NDR to settle my debts, and with their help, debts are getting paid, and my monthly payment is bearable.
Reviewed Nov. 10, 2017
Everyone was very helpful, very thorough in their explanations, and very polite. Answered all of my questions and got back to me very quickly. I would definitely recommend this service to anyone who has experienced financial hardship as I have.
Reviewed Nov. 10, 2017
Fast. Accurate. Great customer service! I️ felt like I️ was heard and got the respect and understanding that I️ so needed! I️ would totally recommend this company to anyone and anybody if you feel there are NO other options! I️ am satisfied with the outcome!
Reviewed Nov. 10, 2017
Excellent! Such a relief and such nice people! Were so helpful with everything that had to be done. Will recommend this company to anyone who gets over their heads. Again everyone has been so nice and helpful. Looking forward to a stress free life.
Reviewed Nov. 10, 2017
LaShonda ** and Harry were great. Ms. ** was kind, diligent, and went through every detail with great care that I understood everything. She displayed great professionalism with a human touch. I'm very grateful to her. Harry handled the welcome call well, and got me off the phone asap, which was appreciated. He also took care to stop when I had a question or needed clarification, and was kind throughout.
Reviewed Nov. 10, 2017
I am a very happy client... clearing all my debt... I will tell all my friends and family how great you guys are... everyone I have talk to are pleasant and very helpful. I really appreciate all your help. Thank you very much.
Reviewed Nov. 10, 2017
Due to hospital bills, meds, and living expenses, I was over-extended financially. I am 74, and have stage 4 COPT. I am considered disabled. National Debt Relief offered me an option to clear my credit, instead of filing bankruptcy. I simply can't afford $2000 fee. I am very thankful to National Debt Relief.
Reviewed Nov. 10, 2017
Being in debt and then working to find a workable solution is extremely difficult. Garrett ** was a very good communicator - patient, clear, and supportive. Though I've only begun the journey with National Debt Relief, at this point I feel that I have made the correct decision and am anticipating that the members of the Client Success Team will also be helpful. (Evelyn from the Welcome Call team was also very helpful.)
Reviewed Nov. 10, 2017
I'm so grateful for National Debt Relief. I've been the program for less than two months and they have already settled with a credit card company. Instead of paying 7,500, I'm paying 2,500. I'm looking forward to receiving more settlements.
Reviewed Nov. 10, 2017
Everything was great. The service was quick and easy. The process was easy to understand and I feel comfortable with my decisions. Geo was great and always assisted me fast and within the same day. The welcome call went extremely well and I believe this was a good decision so far.
Reviewed Nov. 10, 2017
So pleased to find the help I needed. Now I can get a good nights sleep knowing I have help to resolve my financial hardships. Just a small amount of time invested to join this program. I highly recommend National Debt Relief to any of my friends.
Reviewed Nov. 10, 2017
Lee ** was very professional and at the same time very personable in my interactions with him over the phone. He concisely and simply explained everything about the program to me in understandable terms. My Welcome call was also professional and to the point without feeling rushed or scripted. I look forward to working with NDR at this stressful time.
Reviewed Nov. 10, 2017
So Far I am very pleased. National Debt is very accurate with responses and very timely with responses. I feel at this point a burden has been lifted. I look forward to financial freedom with the help of National Debt. I feel that I can see light at the end of the tunnel.
Reviewed Nov. 10, 2017
I am satisfied with everything so far. I'm always informed and update my via phone and email and if I have a question it is always answered efficiently. Everyone is courteous and great customer service. The portal is extremely helpful as well.
Reviewed Nov. 10, 2017
National Debt Relief has helped me get back on track with my credit. They moved fast on getting deals worked with creditors. I should be debt free sooner Than later. The calls almost all disappeared from creditors.
Reviewed Nov. 10, 2017
Very helpful in getting this debt under control. Freddy was very nice person. Thank you so much. The process didn't take long to fill out. He answered all my questions. The other person who help set everything was quite nice. Thank you.
Reviewed Nov. 10, 2017
After a costly divorce that left me financially ruined and in more debt than I could handle, my only options were bankruptcy or debt settlement. I chose National Debt Relief for help. From the moment I sent my first email, they have been helpful, kind, responsive, and working on my behalf every step of the way. They even worked very creatively with me to settle my first (and highest) credit card with a company that has a difficult reputation within 5 months of entering the program. If this continues, the program will not last me the full time allotted. I highly recommend NDR!
Reviewed Nov. 10, 2017
Tamara ** was amazing to work with, very knowledgeable and helpful. She made this process as easy as she could have for us... We are very thankful, and look forward to erasing our debt. What would have taken 20 years will now take us 2 years. That is huge. Thank you National Debt Relief for helping us.
Reviewed Nov. 10, 2017
I joined NDR in August and yesterday marked my first settlement. It is a great feeling to know that this was taken care of considering Citibank Credit said they don't work with third parties. Yesterday proved them wrong in that they do. It was merely a tactic of theirs. I feel confident now using NDR to represent me and my future settlements.
Reviewed Nov. 10, 2017
They were extremely helpful and polite and made sure that I understood all aspects of what was going on at all times, I would highly recommend this service to all my friends and family if any of them should find themselves in a bad financial situation.
Reviewed Nov. 10, 2017
I was drowning in debt but National Debt Relief really helped me. They are always available either online or by phone to answer any questions. They have been a great resource for me and have continued to keep me up to date on the progress of my accounts. I now see the light at the end of the tunnel!
Reviewed Nov. 10, 2017
Very informative and helpful in all areas needed to start the procedure to become debt free - Recommend it to anyone in trouble with credit card debt -and in dire straights and feeling overwhelmed like there is no light at the end of the long tunnel.
Reviewed Nov. 10, 2017
My representative is friendly and so helpful. My unease of my financial situation was stressful and seemed hopeless. I've just enrolled in the program, was given all the information in a positive and professional manner. I am relieved and feel at ease I can complete the program. Thank you!
Reviewed Nov. 10, 2017
Agents were very knowledgeable and were able to help me with all my inquiries. I feel very comfortable knowing that my financial situation will better. I will definitely recommend the National Debt Relief program to anyone in a financial burden situation.
Reviewed Nov. 10, 2017
For National Debt Relief. I was doubting of contacting them. But something inside told me just do it. I received a promotion through mail and decided to contact them by going to their website to just find out how much they were going to charge me. I saw that it was going to be free. I would recommend National Debt Relief definitely to a friend or family member.
Reviewed Nov. 10, 2017
Overall, a good experience. Everything was explained to our understanding it. The reps were courteous and knew their jobs quite well. They were patient with us when we asked to have something explained to us, and made sure we understood it before proceeding.
Reviewed Nov. 10, 2017
I wish we had enrolled with NDR sooner! Each representative was thorough with every detail and question I had. They allowed me to call them back if I couldn't talk at the time. They communicated very easily and quickly! Having the affordable monthly payments combining our debt is the best part! I would highly recommend them!
Reviewed Nov. 10, 2017
I found National Debt Relief on the top 10 debt consolidation website, I sent over my information and got an email right away from Kester (who is absolutely the BEST) and he helped me through the whole process and answered any questions I had. I'm blessed that I got approved, literally a weight has been lifted from my shoulders.
Reviewed Nov. 10, 2017
I am very pleased with the assistance I received from Nate **. He took his time to explain every question I had and explain your program to me. He made me feel very comfortable with doing this program to fix my credit.
Reviewed Nov. 10, 2017
My problems were handled precise & with respect to me. The person was very helpful but not abrupt and described every detail with knowledge I could understand. I felt as though I was at the right company & felt comfortable that it was something I could deal with. She is an asset to her job. Thank You.
Reviewed Nov. 10, 2017
Joshua was very cordial over the phone, concise and upfront with all the information. All documents were signed and explained and completely taken care of in one business day. Also the person with the welcome package went over each detail again and made sure I had all the numbers and information I needed to stay in contact. Thank You.
Reviewed Nov. 10, 2017
I have had a good experience so far. They always are available to answer any questions I might have at any time. They gave me lots of information up front before I made my decision. I call often to check on things. I had my first pay off this week. So excited.
Reviewed Nov. 10, 2017
I have a problem with one of the banks that sent me a court order and National Debt Relief worked on that right away for me. We got that money then we’re going to start the process. That’s one of the good things that I saw that was working good. So far, I'm not very deep with their program yet but it's working evident. A little too processed because of monetary but they're very good and very helpful in keeping a very calm position. Also, their reps are absolutely qualified about what they’re doing and if one couldn't help me, they get me to somebody else in that field who could.
Reviewed Nov. 10, 2017
Upon graduating from grad school, my wife and I decided that we needed to consolidate our debts so we can find some financial management into our life. With National Debt Relief, I don't have to worry about the debts that I have surrendered over to get an agreement for. I got a one who called in the beginning and I just referred the caller to NDR. NDR has been responsive and followed up with whatever information I asked of them. I also have access online to follow-up with my progress, and I particularly like pie charts that let me know how much of my debts are being financed, how much has been settled, and how much agreement has been met. So far I haven’t had any problems with National Debt Relief. They seem to be doing what they promised to be doing.
Reviewed Nov. 10, 2017
I entered the program with National Debt Relief and it's going good so far. They promptly respond when I call in if there's an issue at any time. And typically for the online portal questions, I either get an email response immediately or a phone call follow-up. They've been able to answer any and every question I've ever had.
Reviewed Nov. 10, 2017
I'm enrolled with National Debt Relief and I gave them 12 credit cards then started putting money into an account. As soon as I started putting money, they started negotiating with the lowest one, and they settled two or three. The others are all larger amounts and it's sitting there idling, waiting on enough money to be in there for them to go ahead and negotiate. I figured they would go ahead and negotiate and get figures agreed on ahead of time. That way, the calls would stop. There's only so much I can pay a month so there's only so much they can do on their end. It's still stressful and I expected a little more from them.
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