National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed Nov. 16, 2017
Both gentleman (unfortunately only one of their names I remember which is Teddy **) that assisted me were fantastic and very knowledgeable on the subject matter when explaining everything to me. I will definitely recommend to a friend if ever the need should arise. Thank you!
Reviewed Nov. 16, 2017
I have been a client for a few years, National Debt Relief has been so successful negotiating with my debtors getting me closer to being debt free. They keep me informed every step of the way. Would recommend to anyone with mounting debt problems.
Reviewed Nov. 16, 2017
I had the pleasure of dealing with Adrian ** and Sullivan **. Adrian was so patient and sincerely wanted to help. I am very excited to rid myself of debt and relieved that I have an ally along the way. Thank you very much NDR!
Reviewed Nov. 16, 2017
I would recommend your service to anyone. All my questions were answered during my welcome call. Very kind, respectful. I rate the company 100 percent. Made sure I received copies of my enrollment packet. Very glad that they can help me with my debt.
Reviewed Nov. 16, 2017
I had to think a long time before I could make myself make the call. After a 32 year marriage ending in divorce I had to work so hard to get my credit rebuilt. I went back to school and got my nursing license. I did not want to lose my credit rating but I was made to feel that this was the best way to get out of debt. I was very comfortable speaking with both the representatives and I feel better now knowing that I once again will have good credit and this is just the first step to getting there.
Reviewed Nov. 16, 2017
Alex ** Answered my questions and worked with my schedule. The fellow who finalized the plan was clear and didn't waste time. He was available for questions also. I believe I have all I need, with National Debt Relief, to become debt-free. Thank you.
Reviewed Nov. 16, 2017
Great service and very friendly. Would recommend to a friend... Very helpful and knowledgeable. They all knew what they were talking about and made it not as nerve-racking as I seemed it to be. From the time I called till the time we finished it was about 1 1/2 total with great service.
Reviewed Nov. 16, 2017
I have already referred a person to your company. I told them to make sure they ask for Pam. She is very good at what she does and I was grateful to her patience with me. The person that did my final step was very rude to me on the phone. That really turned me off with your company. The high score that I give is strictly for Pam.
Reviewed Nov. 16, 2017
Super friendly and nice. Very informative and helpful in getting me through the process. Would definitely recommend to anyone struggling in the same situation that I'm in to have help from people like the staff members that guided me through the process.
Reviewed Nov. 16, 2017
I am very satisfied with the service I've received thus far. Every person that I spoke with made me feel very comfortable and made me feel that National Debt Relief will do everything in their power to get me out of the debt that I allowed myself to endure. I am confident that this was a good decision on my part. THANKS!!!
Reviewed Nov. 16, 2017
I was extremely happy with both reps that I spoke with. They were knowledgeable and professional. They answered all my questions and thoroughly explained your program. I am confident I will be able to complete your program and rid myself of debt.
Reviewed Nov. 16, 2017
Pleased with my overall experience with National Debt Relief. They have worked from quickly to execute lower pay-offs for my accounts. When I had concerns they cleared them up right away. I would recommend National Debt Relief to anyone that is trying to get rid of their debt without dealing with unprofessional judgmental companies.
Reviewed Nov. 16, 2017
My NDR representative explained all the details, expectations, and answered all my questions. He has calmed all the anxiety associated with keeping up with mounting bills. The process was painless and effortless - especially with the real-time, online signatures needed. I highly recommend NDR!
Reviewed Nov. 16, 2017
They are a wonderful debt relief company. So glad they can help me settle my debts. They did not waste time, they started right away with my creditors. They help you in any way they can. They keep in touch with you to help settle your debt.
Reviewed Nov. 16, 2017
My experience has been very good so far. The associates were very knowledgeable, friendly, professional and thoroughly explained everything. They said if I️ have any other questions to feel free to call them. Recommend if anyone needs the help with get have given me to get out of my current situation.
Reviewed Nov. 16, 2017
I wanted to get my debt cleared off, and working with National Debt Relief helped me tremendously. They're awesome and I love them. They're doing a great deed for people like me. If you have any kind of debt, they'd help you out. You just need to answer the questionnaires that they give and then give them all of the information. And from then on, they get the creditor to negotiate with them and then clear off the debt. They'll take a lot of stress off your life, and they're very easy to talk to.
Reviewed Nov. 16, 2017
I was looking for debt relief and I looked at National Debt Relief's reviews and ratings, and the people who used them gave them 4 and 5 stars. The people from NDR who got my information and showed the paper works have all been very nice and helpful. And then they call once in a while just to check and see how everything’s going and they helped me so I can get online. They helped me to bargain and lower the amount of money. We just started 4 months ago to really pay and it takes a while to get the money accumulated and get the agreements with the companies. Now that I'm working with NDR, I don’t have to worry anymore about forgetting a bill, and it has taken a lot of stress off of me. It helped ease my mind knowing that within two years, my debt will be paid and I didn’t have to get a bunch of some calls 24 hours a day.
Reviewed Nov. 16, 2017
It's been pretty straightforward with National Debt Relief. They have done what I had expected. They have been good anytime I talked to them on the phone.
Reviewed Nov. 16, 2017
I liked how other people were talking about how National Debt Relief dealt with their situations. I needed help with my credit card, and I had many conversations with many people, and finally, I decided to work with National Debt Relief. They’re very professional. They update me on where I stand and they have an excellent website, and every time they make a settlement, they send me a letter. Also, they asked me how much I can afford to put up. And I also have the opportunity to pay it off if I don’t want to, so I have options. Once I was in the system, they're taking money out of my account every two weeks over a four year period. And they settle with the credit cards, and I end up paying less than my total amount. It will hurt my credit for the four years, but after that, I’ll be fine. I have one year in, and I'd be out of debt in three years.
Reviewed Nov. 16, 2017
National Debt Relief is a great resource and they help people. But one would find little bumps on the road here and there. When I tried to reach out, they weren’t too helpful. I had a couple of big problems with them, and I wasn’t too happy about that. I still get letters offering me their service though I already have it. That’s not okay. There’s a huge disconnection.
Five months ago, there was an amount that was supposed to be withdrawn from my account, and it wasn’t. I wasn’t paying attention. So, I got all these phone calls. I was told by somebody at National Debt Relief not to answer the phone calls, because I was getting a lot of collectors. So, I wasn’t answering any phone calls. Then the consolidation with JCPenney fell through. When I called, whoever answered the phone was very defensive, saying, “It’s your fault because money didn’t go through.” I was trying to explain that I didn't answer the phone for that weekend. I was really disappointed with that.
The other thing is every time that I get a proposition for a settlement with one of the accounts, I get asked for more money. They tell me to call them immediately for permission to make sure that I know what the deal is and I’m okay with it. So I get in touch with them and they say, “Well, yeah. It’s going to go through, but we don’t have enough money, so we’ll have to get 150 more dollars next week,” or “You have to put $50 in three days.” I didn’t sign for that and I didn’t have money to do that. But so far the accounts that I have settled have been really good. National Debt Relief helped me and they’re still helping me, and I appreciate them for that.
Reviewed Nov. 16, 2017
I like the quicker rate that National Debt Relief has of getting stuff done and them taking care of everything and they don’t charge you arm and leg. They’ve been good at answering our questions and they keep in touch with email and call. I call them whenever I’ve had some paperwork and letters and service of intent to sue and they took care of it immediately. However, since I avoided bankruptcy, I wasn’t really happy about the hit my credit says but I guess it is what it is. I've had a good experience with them so far and they do really well. They work with what your budget will allow, make a plan and work it. They're very efficient and I’m pleased with the results. I would recommend them.
Reviewed Nov. 16, 2017
I heard about National Debt Relief through my friends. They needed NDR for debt relief. I worked with NDR and they provided me with good service. The guy I worked with supported me and helped me with my every questions. He also helped me for the computer, like for emailing something.
Reviewed Nov. 16, 2017
I was going through a divorce and I didn’t want to file bankruptcy. National Debt Relief was there, they listened, and I got into one of their plans. Signing up with them didn’t take long. It took about a week or so in order to gather the paperwork together and start withdrawing the money. They did what they said they were going to do as far as relieving some of my credit card debt. I am still in the program right now where there's monthly payments or bi-weekly payments that they're taking out from my checking account. When I couldn’t afford it, they were able to lower the payment and then take it back up at my request. I'm supposed to be out of debt in two years. So far, they took away some of the phone calls because they were dealing with the creditors instead of me, and that helped. But other than that, I'm still working with them.
Reviewed Nov. 15, 2017
I am so grateful, NDR is helping me since the day one. They explained me how this is going to work, and the times are working perfectly. I have one debt resolved... one more and I will be free debt!!! Thanks NDR!!
Reviewed Nov. 15, 2017
The application for debt relief was very simple. The customer service was very polite and helpful. The specialist Adrian ** was super helpful and polite to work with. I would recommend this program to friends and to family. Thanks for all who helped find the program.
Reviewed Nov. 15, 2017
They have been very helpful, efficient, and knowledgeable. Anytime I have a question they have been able to resolve it. It is nice that they are able to talk to my creditors and get them to work with them to get my debt taken care. Also it good that they can help to get out of debt.
Reviewed Nov. 15, 2017
My experience was wonderful and National Debt Relief had solve all my issue. I will recommend them to all of the people who have debt. Awesome staff and they helpful. Awesome experience. Give a them a 10 all the way and you don't have to file bankruptcy.
Reviewed Nov. 15, 2017
Olga was very helpful, patient, and understanding through this whole process. I truly hope this helps my current situation and I continue to feel that I made a great choice through them. I feel better today just by finalizing all I have had to do to get started.
Reviewed Nov. 15, 2017
SO far I have found NDR to be very professional and efficient. I get notifications on a very timely basis. I have found all correspondence with them very pleasant and satisfying. It seems they are doing a great job negotiating my debts. Hope it continues.
Reviewed Nov. 15, 2017
Dwane & Felesha - Both of the above associates were extremely helpful, totally professional, very courteous and very competent during our recent phone discussions. If they are an indication of the rest of your staff, I'm assured I made the right choice in choosing National Debt Relief for my financial issues. I look forward to working with your team over the next four + years.
Reviewed Nov. 15, 2017
Everyone I talked to was very pleasant and answered all my questions. Very thorough with their information. I understood everything very clearly. Will be happy to work with you in getting my debt cleaned up. Thanks to My and Dion.
Reviewed Nov. 15, 2017
I had the pleasure of working with Randolph **, he was very polite, knowledgeable, informative, helpful and patient. I give him a 5+ rating. I would recommend him to anyone. I also spoke with the gentleman (so sorry forgot his name) for the Welcome Call, he as well, was polite, informative helpful and patient.
Reviewed Nov. 15, 2017
The process was very easy and the staff was very helpful. They answered all my questions and took the time to go through all my debts to see if they qualified for the relief program. After that, they explained to me in the detail how the program worked and how it would affect my credit.
Reviewed Nov. 15, 2017
My initial talk with them was very nice and helpful. I cannot wait to see what they can do to help. They seemed like they really cared and was so helpful. Will take first payment soon and start negotiating with my creditors for a lesser payment and help us out on our finances. So far they have sent all the paperwork needed and talked us through every step.
Reviewed Nov. 15, 2017
I have not had any problems with National Debt Relief, everyone is very helpful and have been very easy to work with. They had done everything that they told me they would do. I would highly recommend anyone that in looking for help call National Debt Relief.
Reviewed Nov. 15, 2017
Both associates are knowledgeable and are experts on the subject. They well explained the program and patiently answered my concerned and questions regarding the program. Special Mr. ** was willing to help new customer and they are both very friendly.
Reviewed Nov. 15, 2017
I started working with National Debt Relief in November of 2016. From the initial phone call to today 11/15/17 they have been courteous, polite & professional. They explained the necessary steps to get me debt free in 48months. (For some it can be as little as 24 months.) They stay in constant contact to inform & explain each step. They handle everything so that I never have to speak/deal with any of my creditors. Their website is easy to maneuver & helps the client stay informed. They also call for my approval each time a settlement is reached. I highly recommend this company. Having the knowledge that I'll be debt free in 48 months instead it's 10 or more years brings great peace. My monthly payment amount is the same but without all the individual high percentage rates & I picked the date for the automatic payment to be deducted from my checking account. I don't think I could be more pleased. Thank you.
Reviewed Nov. 15, 2017
Looking forward to working with the company and seeing if I can't get my debt resolved. Everyone that I have dealt with so far with the company has been very respectful and answers all the questions that I have. Very excited to working with the company.
Reviewed Nov. 15, 2017
NDR goes through all the details with you and explains everything clearly. They provide legal assistance as well. The process is straightforward and the debt counselors are very knowledgeable about debt and debt relief. All of the steps are explained clearly.
Reviewed Nov. 15, 2017
I received prompt service. The representatives I spoke with were both very knowledgeable, clear and extremely helpful in a very stressful situation for us. I recommend this program without hesitation. Thank you to the representatives for your kindness and patience you showed us.
Reviewed Nov. 15, 2017
The people here are very courteous, knowledgeable and friendly. They took the time to listen to my problem and quickly found a way to solve it. I am grateful that National Debt Relief has been able to assist me in becoming Debt free.
Reviewed Nov. 15, 2017
I had a great experience with Kameel. I was treated well and given all the information I need to succeed in becoming debt free. I truly appreciate National Debt Relief helping me and yes I would definitely recommend National Debt Relief program to family and friends. Thank you.
Reviewed Nov. 15, 2017
At first I was not completely certain as to how this service worked. My intention was to repay a loan and to get my life in order without consequence. However, I had consequences which I had incurred, whether intentionally or unintentionally through hardship in particular. The people at Debt Relief made it clear that saving, and making a habit of doing so, would help an individual get out of the habit of bringing upon oneself debt in the future and making it possible to use cash when and if possible. It was not an easy decision, but I think it will pay off (pardon the pun!).
Reviewed Nov. 15, 2017
Very detailed information and a sense of caring when I asked questions. Consultant very knowledgeable and courteous. They answered all of my concerns. I was concerned on how this would impact my credit score and they gave me the information that I needed.
Reviewed Nov. 15, 2017
Received the first settlement today. Extremely happy with the service. Shout out to Thomas **, if anyone wants excellent customer service. Ask for him. He's the best. National Debt Relief makes the process easy and pain free. I usually don't leave reviews, but they deserve one.
Reviewed Nov. 15, 2017
Helpful at all times. Always respond quickly and pleasant. Good customer service, answers all questions like they know their job. Hopefully we will be through with the process of getting our debt taken care of. Thank you for all you do.
Reviewed Nov. 15, 2017
They have been an awesome company with quick results. They have settled 2 debts in only 4 months time! They are always willing to work with me when I've needed to change my deposit dates, with no hesitation. I recommend them highly!
Reviewed Nov. 15, 2017
Scott and Vanessa made the enrollment process very easy and I felt comfortable working with them. They were very professional and personable. They made a difficult decision easier. They never made me feel embarrassed for making this decision. All of my questions were answered and they made sure I have the resources should a question arise.
Reviewed Nov. 15, 2017
I contacted National Debt Relief and they contacted me back within the hour. I am so happy with the great service that I have received from National Debt Relief! They have been so helpful in getting me get back on track. I really appreciate all they have done, thank you so much!
Reviewed Nov. 15, 2017
All the people that called me were very helpful. They called me with updates and made every effort to ensure that I️ understood what was happening in my account. This was one of the best decisions I️ have ever made.
Reviewed Nov. 15, 2017
I appreciate all help received and keep receiving, it will be great to be debt-free. Thank you. I will recommend this company to my friends if ever they need this service. My brother congratulated me for taking this step to be debt-free and I will stay debt-free. Thank you again.
Reviewed Nov. 15, 2017
So relieved to have some breathing room since I lost my job. A better program than those "consolidation loan" companies where you have to have the money to get the money. If that were the case, I wouldn't financial assistance.
Reviewed Nov. 15, 2017
They are very helpful, easy to get in touch with, communicate with the customer via the preferred method very accurately. Overall, I am happy with them so far - I have settled 2 accounts and am working to be debt free in the near future. Very glad they were able to help me out with legal issues as well.
Reviewed Nov. 15, 2017
My husband and I were in such a bad financial situation and I was very scared of losing everything, including our house. So glad I found this company! Jaeson, the rep that got me set up, was so friendly and helpful. This lifted a huge weight off my shoulders and am so glad we will be debt free in 3 years!
Reviewed Nov. 15, 2017
My experience so far has been great. I was very nervous during the initial phone call but David answered all my questions and made me feel at ease. The welcome call was quick and easy. I would recommend to anyone!!!
Reviewed Nov. 15, 2017
I would and have recommended NDR to a close friend. Although I have had my frustrations with some of the internal processes at NDR... they have listened to my concerns and are addressing the issues accordingly. I have appreciated that I my case has been assigned to NDR professionals that really understand and are advocating on my behalf. I also appreciate the negotiating skills of the NDR Team. Thank you.
Reviewed Nov. 15, 2017
From the minute I spoke to Lee, he calmed my nerves, reassured us, walked us through the process, was patient, helpful and kind. He answered all our questions and was well informed. Carol was equally as well informed, kind & patient. Certainly would recommend working with them. They made the process less painful and for that I am grateful.
Reviewed Nov. 15, 2017
The two gentlemen I spoke with to set up my account were both very knowledgeable, and helped me to understand what was going on. They had the patience to deal with my many questions without getting off track. The one who set up my account, Charles ** (I think this was his name) was especially patient with me as I tend to not answer the phone if I'm not expecting a call.
Reviewed Nov. 15, 2017
What I thought would be a very embarrassing call was very pleasant. Sebastian made me feel at ease and comfortable and by the end I knew he was there to help me and was very confident that I would achieve my goals with NDR help. Thanks for an excellent job and knowing you are always here for me.
Reviewed Nov. 15, 2017
National Debt Relief resolved a debt with Exxon/Mobil. I was asked to put more than the usual monthly amount into the account. I told the gentleman when and how much I could place the extra funds into my account. I can put $100 into my account starting this Thursday without too much difficulty.
Reviewed Nov. 15, 2017
I was drowning in debt, so I did something and worked with National Debt Relief. They've been everything as it was advertised to be. It seemed a little slow to get going, but that’s partly got to do with the resources that I was able to put forward to the resolution. However, I’ve had the resources they told me would be required, so we made the deal and I signed the contract. My only little blink of confusion was that I’ve been assigned an attorney who called me, and I missed the call, and I tried to call back on two occasions. And I never heard from the attorney again, so we never had the conversation. Still, I would certainly recommend them.
Reviewed Nov. 15, 2017
It has been a really great experience working with National Debt Relief. They have a very effective customer service team and reliable online platform for monitoring the program over time. They've made dealing with debt a much less scary process and I'm grateful to be making forward progress. Thank you for great work helping people to build healthy futures!
Reviewed Nov. 15, 2017
Me & my husband have just started our account and journey with NDR so we can't yet state whether or not this has been what we are hoping it will be and works. However, that being said we are VERY happy & confident so far with how they have walked us through the steps and stopped to explain whatever we have had questions about and have disclosed everything 100% & made sure we know that there is always someone available to help us should we need it. We are hopeful that this is our last stop on the way out of Debt Town and a more secure financial footing.
Reviewed Nov. 15, 2017
Been struggling month to month barely making minimum payments. Thanks to National Debt Relief Services I finally have hope again. I now have a plan to be debt free in 3 years or less and I feel a great burden being lifted. Thank you for working with me and my creditors to help put me on a path to financial freedom.
Reviewed Nov. 15, 2017
I am very satisfied with the service I am receiving from this Company. In a short time, two debts are settled. Staff are very professional, knowledgeable and always ready to assist. They are very patient, willing to listen and you are always updated when an agreement is made with the creditor. I must say I was a bit scared at first if it was the right decision but I am so happy with this Company. I will highly recommend them, you will have no regrets. Excellent service. They saved me because I could not afford my bills. Thanks to National Debt Relief.
Reviewed Nov. 15, 2017
It was easy and clear to enrollment in the debt relief program, even though I request some information in Spanish. Now I'm in the program. I have the hope to relief my debt in a few months thru the National Debt Relief. Thank you.
Reviewed Nov. 15, 2017
Both individuals made me feel comfortable and confident in my decision. They patiently answered my questions even if it was the third time that I asked that question. I feel that they were very patient with me and made sure I felt comfortable every step of the way.
Reviewed Nov. 15, 2017
The representatives that I worked with made sure I understood what I was getting into and helped me with completing my goals. So far I am satisfied with National Debt Relief, we will see in time how this program works. Great people walked me through the process of the program.
Reviewed Nov. 15, 2017
Agent were on point and very prompt. Very friendly and are always ready to listen and answer the question appropriately. I feel blessed to be able to work with the NDR to come up with ideas. On how I can be debt free.
Reviewed Nov. 15, 2017
Great customer service and everyone was very informative. Staff has been very quick in responding to my inquiry. I would like to thank them both for taking the time to explain and answer any and all questions that I had during my enrollment process.
Reviewed Nov. 15, 2017
They have returned my dignity. I appreciate what they are doing for me. Anytime I have called they have been very responsive. Every one that I have spoken to and worked with has been exceptionally helpful. They work very hard for settlements.
Reviewed Nov. 15, 2017
Friendly personnel, very understanding and very clear on explanations. I would recommend a friend. I really like how they help me understand all about the program and nonjudgmental. Also the staff was very friendly and clear and I felt very welcome when they did the welcome call and very accurate and clear on my questions.
Reviewed Nov. 15, 2017
From the time I contacted National Debt Relief their customer service personnel were very friendly and knowledgeable. I felt instantly that this was the right thing to do for my situation. The staff are very helpful and put me at ease for the decisions I needed to make.
Reviewed Nov. 15, 2017
At first I was totally confused but by asking questions over and over again and the reps did not get frustrated with me made this easy. I hope to see this is the best choice I made because I really need some financial help being on a fixed income and being disabled. Every person I spoke with was very friendly and helpful and I am looking forward to them getting back on my feet and debt free. Thanks to all who helped me.
Reviewed Nov. 15, 2017
National Debt Relief has been positive in my life. Their representatives were good and they were able to answer my questions. I had a few bumps in getting the details of what was expected when I first started, but everything’s going okay now.
Reviewed Nov. 15, 2017
I was in credit card debt and I needed some kind of help. National Debt Relief's team has been excellent since it's their business to please the customer. They've been helping me try to pay off some of my debt, and there's been a couple of things that have been paid off. Unfortunately, I was in an automobile accident and I just got out of the hospital so I haven't been able to meet some of my debt relief. But they've been very good all the way around and they've done an excellent job.
Reviewed Nov. 15, 2017
I was in debt and I was looking to lower my payments. I was checked online for companies that provide some relief and National Debt Relief was the first or the second one that came up. We had a phone call first off where they explained how it worked and what needed to be done. They were very clear that my credit would take a hit and they didn't sugarcoat it. They were also very informative. I decided to join and since then, I’ve been working pretty much exclusively on the website from the portal. Any questions I have, I asked through the portal and that quickly got the answers back to me. The reps I worked with were also professional and courteous.
Overall, it’s been a good experience despite the fact that it is because I was in debt and I needed help. I’m better off having one monthly payment seeing some progress than paying several items and not seeing any progress. It's also easier to have them work on my behalf to settle my debt. It would be way more time-consuming and more tedious if I was trying to do it on my own. Everything I’ve done with them has been positive and if I have a friend in the same situation, I would recommend National Debt Relief.
Reviewed Nov. 15, 2017
I read people's comments on National Debt Relief and it looked good to me so I took a chance with them. They have been good, helpful and cooperative. The times I called, they gave me an answer right away. I've been with them for two years and they've helped me out. To date, there’s only one account left that I'm waiting on for the last creditor to accept the offer to close while all the rest of the accounts have been taken care of. I’m happy with the choice I made in asking National for help. And if for some reason I ever need help again, I will definitely call them back.
Reviewed Nov. 15, 2017
Our credit card bill is so high and none of it is going towards the principal, and we were getting nowhere. Everybody at National Debt Relief is pretty good about answering questions and overall, it’s been a good experience. We had a negative experience when we were supposed to be getting a settlement offer and apparently, it fell through and they never let us know. Then the amount that we ended up settling on that card, later on, changed substantially from what they said it was going to be. It was kind of mess for a little bit.
I reached out to them after that and they told me they had no clue why it happened but it was the way it was going to be. We still ended up settling for a good amount. It was much less than what they had told us in the beginning of the program. And so, when we got the other settlement offer, it was much higher. We thought that we had saved even more money but then we haven’t. Otherwise, National Debt Relief has been great. They settled our first credit card for much less than what we expected. And the second one was right about where they told us in the beginning of the program.
Reviewed Nov. 15, 2017
I had gotten some credit cards, and they overtook me, and then I lost my job and I’m on disability. Our finances were changing in 2012, and even though we have some income, it was drastically cut, so in 2016, I broke down and got a personal loan, but the interest rate was really high, and I was going to use that to pay off the credit cards, but it didn’t work out that way. I ended up with a lot of debt. And when I heard about National Debt Relief, I called them and explained my situation. They told me what they could possibly do, and so far, I’m very pleased. I’m waiting now because I qualified for a loan to wipe out my debt. They settled my last case a week ago. I started out with $14,000 worth of debt, and they settled it for half of that. I’ve even seen my credit score go up. And everything’s not even posted yet, as far as the cleared ones.
Everyone that I talked to at National Debt Relief was very knowledgeable. They didn’t keep me on the phone for long periods of time, they would reach out to me and if they couldn’t reach me by phone, they would reach me by email and tell me what I needed to do to approve a settlement, so sometimes I didn’t even have to call them, and I thought that was a plus. The company has the customer's best interest at heart. At the beginning, they sent out all the paperwork, and the gentleman that I first dealt with was really helpful in filling out the forms and all those things. Once I sent them in, he’d call me back to let me know that they got everything, and they sent me an email saying that they got my documents. I also like that when I email them, I get an immediate response.
Working with National Debt changed my life for the better. I have peace of mind, and I don’t have to worry about all the phone calls and letters and the upheaval that comes with debt. The interest rate on the loan that I had with another company was 29 percent and I was going to be paying it for four years. And when I got with National Debt's program, I ended up with an $8000 loan, and they ended up settling it for less than four. The follow-up is great. As soon as they get an offer and a settlement, they’re right on it. So far, nothing has fallen through the crack, and when they reached out to me about the loan to pay off all my debt, by the end of last month, I thought I can do it before Christmas. And the new loan has a lower interest rate, and I should be done with it in about 12 months.
National Debt is so large, and it may help if they have two people working with a person, so that you get to know who you're dealing with. I would call in and I talk to a person and they transfer me to another person, or if they left me a message, I call back and ended up talking to whoever. Even though everyone was friendly, it didn’t get that personal much. And it would make people feel a little more comfortable if they knew they had a name or a contact person to leave a message with, or to call when they have questions. But I already have recommended National Debt several times.
Reviewed Nov. 15, 2017
The National Debt Relief customer service has been really great for me ever since I started. I used to change my banks, and I changed it three times and they helped me with it. I added a few accounts to it, and it was fast and easy. I already closed up three accounts in less than one year, and I'm working on my highest debt on my list right now. I still get really sour sometimes because I don't have credit. But they said the faster I finished the plan, my credit starts coming back and hopefully, that really happens soon. I'm thankful and satisfied with National Debt Relief. They were there to help me.
Reviewed Nov. 14, 2017
Both representatives were extremely helpful and were able to clarify all my concerns. They explained everything very well and were able to make me feel comfortable. They explained that they will work hard in getting me the best resolution possible.
Reviewed Nov. 14, 2017
I was extremely nervous about signing up as I have a level of pride that I can handle my finances but as I started to spiral into debt, I felt uneasy and vulnerable calling NDR. After talking with Sue she made the process easy, seamless and calmed any kind of nervousness I had. I feel so relieved to be getting out of debt.
Reviewed Nov. 14, 2017
I recently enrolled in this program and it's fantastic. They work with you and help you out with anything you have questions on. They actually just resolved a $879 debt for only $312. I have to say I was surprised at how well they worked on it. Definitely recommend. If you need help on a debt give them a call.
Reviewed Nov. 14, 2017
The customer service rep I spoke to was not very friendly and seemed very unsympathetic and not very reassuring. Made me feel a little insecure. The first gentleman I spoke to was very kind and understanding. This is a very scary process for me and I just want to get through this mess successfully.
Reviewed Nov. 14, 2017
James and the representative from the welcome call were very helpful and patient! They both answered all of my questions, and made sure that I was comfortable with my answer. They made me feel like it was okay to ask any questions/concerns that I had.
Reviewed Nov. 14, 2017
The individuals who helped me through the process were very kind and well versed in their departments. They answered all questions that I had. It was nice of the individual to walk me through the contract. He explained every paragraph in a way that I was able to fully comprehend.
Reviewed Nov. 14, 2017
The representatives were patient and understanding. They didn't make me feel inferior even though I feel embarrassed about my situation. The explanation of services and the procedure were very well defined and they were very patient with my questions and concerns.
Reviewed Nov. 14, 2017
I was stressed out, depressed, and felt like I had no resolve in sight with our debt. I was extremely relieved when I spoke with Keshawn to set up our program and found a reasonable monthly payment to resolving our debt! He was professional, courteous and very empathetic to our issues. Then this was only compounded by the remarkable service we received from Evelyn ** on our welcome call. She was courteous, knowledgeable and provided remarkable customer service. Thank you so much for relieving some of the stress from our shoulders through this process!
Reviewed Nov. 14, 2017
I’m glad I signed up and will be debt free soon. Will sleep much better and trust I will be protected if I need it! I am looking forward to having a clean slate here soon. Their reputation is solid and proven! Thanks very much for this great help!!
Reviewed Nov. 14, 2017
No one wants to say they are in over their heads and admit defeat, but Safia ** was kind, thoughtful and really made this experience a positive one. I felt NDR is really in our corner to help us become debt free. Thank you.
Reviewed Nov. 14, 2017
They provided me with Excellent customer service. They made me feel like family in every aspect. Loudjinne did an amazing job explaining how the program works. I will recommend this company and their service to everyone in a similar situation.
Reviewed Nov. 14, 2017
Sam was very friendly, professional and gave us all the knowledge that we asked for concerning the program. He went out of his way to help set us up with the program on a Saturday night and we really appreciated him for that. I would recommend National Debt Relief to a friend if necessary.
Reviewed Nov. 14, 2017
I WAS VERY HAPPY WITH Atif ** and Solma very helpful went out of their way to help me and had patient waiting while I wrote things down and got information for them. I would love dealing with them anytime. They should be recognized for their friendliness and compassion for people.
Reviewed Nov. 14, 2017
I feel the representative I discussed my situation with was very thorough in all aspects of our interviews. Everything was explained well to me, and if I know of a situation comes up similar to mine with someone I know I will highly recommend NDR.
Reviewed Nov. 14, 2017
The representatives that spoke with me was very thorough with the details explained to me. They were both very pleasant to talk to and I didn't have any problems with them whatsoever. When I was unable to answer the phone, they would immediately follow up with an email.
Reviewed Nov. 14, 2017
I'm really happy with the service I received, I didn't know becoming debt free could be so easy. Thank you so much. I can't wait to be debt free. Being able to do everything online made it fast and easy. I will be able to sleep better tonight, again thank you so much.
Reviewed Nov. 14, 2017
Just made our first settlement! - This is working! I was worried, but we just got two offers that put us on our way to getting out of debt. The people at NDR are helpful and friendly and just as excited as we are about making this program work for us! Thank you NDR for all of your help!!
Reviewed Nov. 14, 2017
Every single person I spoke to made me feel like everything was going to be okay, and I was gonna get through this hardship. I have been so overwhelmed with this debt for so long and last night I slept with no worries. I wish I would have done this sooner!! They made sure I completely understood what was going on and I am now in control of my debt. I am extremely pleased with the service I was given. It felt extremely personal and that they all really wanted to help me any way they could with this. I'm so glad that now I have a team of amazing people through this journey.
Reviewed Nov. 14, 2017
Signing up for the program is quick and easy - I am so glad I finally took the step to call. All the customer service specialists I spoke with today were kind, courteous, and informative. They answered all my questions so I truly understood every aspect of the program. I really feel at ease. Thank you Yasha and Ryan.
Reviewed Nov. 14, 2017
Actual accounts negotiated 5 out of 11. It's been a year. Hoping for more negotiations to clear. Presently receiving phone calls and Mail reminding late fee charges. I'm very grateful of all that's been done. However I didn't expect it being so lengthy.
Reviewed Nov. 14, 2017
I thought both of the gentlemen I spoke with were extremely knowledgeable, helpful, clear and friendly. I liked how easy it was and that they walked me through every step so that I didn't miss anything. While it was a bit tedious, I found it extremely helpful so that I knew exactly what was going on.
Reviewed Nov. 14, 2017
Kim ** was very helpful, she explained everything and made me feel comfortable about the program. It was nice. When I called I was able to speak to the same person and I never had to be put on hold.
Reviewed Nov. 14, 2017
So far, my experience with National Debt Relief has been a good one. My first initial call was quick, to the point, and I didn't feel like the person on the other side of the phone was judging me for life happening. I feel a huge weight lifted off my shoulders and as a single mom, this has helped me tremendously.
Reviewed Nov. 14, 2017
I have a lot of faith in this program. We just made our first deposit and they have already settled on 2 different accounts with great deals. They work fast, keep in constant communication and are very informative on how each settlement works as well as their program. Always ask for your approval on any settlements and are very active on your accounts.
Reviewed Nov. 14, 2017
My paycheck was less than normal and I had to defer a couple of my bills until the next pay period, which also happened to be when I was scheduled to make my first NDR payment. The deferred bills, along with the NDR payment, would have put me in the negative so I asked NDR agent "Asia" if I could reset my first payment to the following pay period. She took care of it in the blink of an eye. Thank you, Asia!! NDR has helped me regain my hope.
Reviewed Nov. 14, 2017
This is such a great service. They take the guessing game out of getting rid of debt. The staff helps you in every step of the way and gives you so many options. They always keep you up-to-date. Thank you so much. I highly recommend your service.
Reviewed Nov. 14, 2017
I found the process smooth and easy; the gentleman working with me was helpful and answered all my questions! The only thing I don't like is having to say my SSN over the telephone, but I understand that it is sometimes necessary. I would recommend NDR to anyone that asked, so far, because it has been very painless and has made me hopeful about resolving my debt.
Reviewed Nov. 14, 2017
The customer representative advise me of all documents step by step. The only concern I have is the language barrier. I would appreciate an employee that speaks clear and good English. Also, I was placed on hold twice so that the representative can clarify a request that I had. This representative should have answers on the spot for all concerns that any customer/client may have.
Reviewed Nov. 14, 2017
I started to work with National Debt Relief almost 2 years ago. Currently still working. So far they've been amazing. More than a half of my debt has been resolved by this time. They're very professional and efficient. Never had any issues. I would recommend this company to anyone, who's struggling with their debt. Thank you National Debt Relief!
Reviewed Nov. 14, 2017
The person I spoke with was Very pleasant. So far I've had a Great experience. They make sure that I understand everything that is going on. I even have a hotline number to call with any questions. I've been able to do a lot through email as I work during the day which has been very helpful.
Reviewed Nov. 14, 2017
My experience with going through the process was very good. Both agents that assisted me were very pleasant, thorough and transparent when explaining the program to me. I was very happy to learn that I was approved for the program which gave me some relief knowing that I could begin steps to being debt free. I am looking forward and greatly appreciate NDR working on my behalf. Thank you.
Reviewed Nov. 14, 2017
I signed up in July, and they have already settled one debt for much less than I owed. I hope that they will be able to settle the others soon as well. They are courteous and contact me often to make sure that I know what is happening. I highly recommend their services.
Reviewed Nov. 14, 2017
Very patient and very clear about everything. Appreciated how she went into detail about everything and wanted to make sure to answer all my questions. Felt a weight lifted once we were done and knowing in less than 3 years I'll be done. Great attitude and very friendly. Great service. Thanks.
Reviewed Nov. 14, 2017
GREAT SERVICE HELPING TAKE A LOT OF PRESSURE OUT OF MY LIFE AT THE PRESENT TIME. You really helped me out a lot. With the health problems my with is having at the present time this is one less thing I have to worry about. Thank you very much.
Reviewed Nov. 14, 2017
After signing up for the program it have been nothing but a pleasant experience, very helpful people, very professional in every way. Would recommend this to friends and family. The Co. is very prompt at returning calls and is living up to its part of the contract.
Reviewed Nov. 14, 2017
I was drowning in debt when I contacted National Debt Relief. Dwane ** was the person I spoke with and helped me through the process. He was very helpful and knowledgeable. I could not have asked for a better experience.
Reviewed Nov. 14, 2017
I have been very pleased with the explanation and the courtesy of their employees. They have been very thorough in their explanation of the program. I thank you for your time to get me on the right track to get out of debt.
Reviewed Nov. 14, 2017
So far my experience has been quite pleasant, with all of the individuals making contact with me and helping me to move through the process while providing assistance in the most professional way. I'm sure entire process will be the same. Great Job.
Reviewed Nov. 14, 2017
From the first email to the welcome call. I dealt with Erik **, he made you feel like there is true concern and the I'm here to help attitude. We made mistakes with our monies, most companies make you feel like a criminal. Erik truly cares. The welcome call, I can't remember his name, however he too was very professional and caring.
Reviewed Nov. 14, 2017
My experience was a five star. Very informative and thorough. All the staff were courteous and friendly. The staff made me feel that I had options and my situation could be remedied. Lol the information presented to me was more than helpful. I feel I have someone in my corner.
Reviewed Nov. 14, 2017
I was curious about the email I got with the companies lowering my amount due and the high monthly cost it would be that I couldn't afford. It was worked out so I could afford it by splitting the extra amount in three bills. Great help. Thank you.
Reviewed Nov. 14, 2017
There was too much time spent between client and customer representative. I had a few questions and it took the customer representative too long to return my calls and emails. I do understand if the customer representative had an emergency, that is why there was no immediate response. I do believe team members should pick up the workload that is on hold when a team member is out of the office.
Reviewed Nov. 14, 2017
Very helpful. Speedy. Customer service is very polite and helpful. Fast response to contact creditors and settle the debt. Communication is very good. Emails and letters are sent and explain in detail of break down. Works well with financial demand. Overall very happy right now.
Reviewed Nov. 14, 2017
I had no idea what I was getting into, had tried to get consolidation loan to pay off my cards after a family emergency was over. Expected to be able to get a low interest and pay off over 4 or 5 yrs. But all offers I had were no longer available to me. The interest was 20%. No solution. This has been lifesaver, and very smooth process.
Reviewed Nov. 14, 2017
Representatives were very thorough and explained every step of the way! I feel very confident that very soon I will be debt free. Everything was very documented and I feel safe with my accounts being settled by this program. I am finally on the right track to becoming debt free.
Reviewed Nov. 14, 2017
The process was a great experience! The gentlemen that I've spoken with have been very forthcoming with information regarding the program and very professional! They were very encouraging with how the program works, and gave me great contact information to use freely!
Reviewed Nov. 14, 2017
Kelly ** and the gentleman I spoke to on my welcome call were fantastic. They process extremely easy, answering every question I had along the way. They gave a thorough explanation for everything and made sure I had zero issues before sending me on my way to start.
Reviewed Nov. 14, 2017
National Debt Relief is a very helpful and also there to find the best deal for the customers. They are always updating you with all the best deal that they get from the negotiation from credit card companies and tries to get the best settlement for the customer.
Reviewed Nov. 14, 2017
I have been working with National Debt Relief for a few months now and they have been very upfront with everything that is going on and very prompt with their responses. Only two months in and they have already resolved one of the issues I was having. Very effective!
Reviewed Nov. 14, 2017
Difficult as it was to make this decision, Christian ** was very knowledgable, helpful, thorough, considerate and respectful of me. I would highly recommend him to anyone who needs this kind of help. The Welcome procedure was less than ideal as the representative spoke very quickly and was obviously speaking from a script. I had a difficult time understanding him and feel it would have thrown him off if I had asked to repeat or for further information. Mr. ** was very thorough with his interview and information, so I feel I am well informed by him. I can always call back for clarification and I am relieved that I made the decision and that I was approved for help.
Reviewed Nov. 14, 2017
I have had closure on one account. This program is not allowing me any leeway and I do not have enough money to even buy groceries. Unfortunately, I have had to borrow money from an Insurance plan and now find I must cancel that in order to reduce my out of pocket expenses. It would be better to take longer to pay off my debts by paying less money and also to pay off the debts which are smaller in monetary amounts first.
Reviewed Nov. 14, 2017
Very helpful and qualified people that understand just what needs to be done to help everyone with debt relief. A lot of reliable and helpful information that is greatly appreciated and helps people with problems with their debts. All questions were answered and all forms were easy to fill out and complete. The friendly and helpful staff are ideal to work with at any time.
Reviewed Nov. 14, 2017
Very helpful and answered all my questions and stayed patient. I was very nervous going into this at the beginning, and even though I just signed up, I feel a lot more at ease that there is someone there to help me along the way.
Reviewed Nov. 14, 2017
Everyone I have spoken with is so very helpful and out to make sure I get the best out of this experience. I feel like I am actually listened to and they are doing their best to help me get everything completed. Would recommend this to anyone dealing with financial problems!
Reviewed Nov. 14, 2017
I cannot thank Nikki ** and National Debt Relief enough for giving me the opportunity to become debt-free and start living life without constant worrying. They are courteous, non-judgmental, and strive for outstanding customer service. They negotiate on your behalf with your creditors, and are willing to work with what you can afford to pay either biweekly or monthly. Additionally, they are there for constant support throughout the entire process. I would highly recommend National Debt Relief to anyone who is currently experiencing financial hardship to take your life back and call them!
Reviewed Nov. 14, 2017
I appreciate the professionalism of the people at National Debt Relief. Everything was clearly explained and the process was very smooth. I have long struggled with my financial situation, but for the first time in a very long while I believe that I can put my debt behind me. I am thankful for the support I have been given!
Reviewed Nov. 14, 2017
I stop making payment when they told me that the only way to get help to pay was having multiple past due payment. My account at that was 1400 and now is 2100 and this bank sold my account to a different company. I thought this company really will help me but I am really disappointed.
Reviewed Nov. 14, 2017
The two people I spoke with were very clear and educated as to their services offered. They make you feel at ease with the problem you might be having. I would highly recommend the services of National Debt Relief.
Reviewed Nov. 14, 2017
My family and I have been struggling to make ends meet for a while now. I am the only one working bringing in money for the family and I got tired of my family not having what they wanted and us always being broke. So I took the first step in getting debt free and it is such a relief to know that I am on my way to having a better life for my family.
Reviewed Nov. 14, 2017
I am surprised for the excellent and welcome me to the program, Kenny was so helpful answering my question. The lady with the call back was very nice. I am so proud to get the debt down so I can quit worrying and take care of my family needs. It gives me a peace of mind.
Reviewed Nov. 14, 2017
Crisanta ** was kind, patient, thoughtful, comprehensive, and calming. She carefully walked us through the process, set realistic expectations, answered questions thoroughly and clearly, and made sure I was comfortable before proceeding. She is a wonderful representative for your company, and a reassuring presence for your clients.
Reviewed Nov. 14, 2017
We've spoken with the reps at National Debt Relief over the phone, and they’re very good people. They kept us up to date on how my wife's account with people was going. NDR is paying the account as we pay them the amount that they settled with the credit card companies. I'd tell my friends to call National Debt Relief.
Reviewed Nov. 14, 2017
I couldn't file bankruptcy again since I had a bankruptcy in 2010 and I looked to get help from NDR. I'm not altogether happy with them though. I don't like the fact that they can't tell me what accounts have been resolved and what accounts are being negotiated. Until they get something in writing they won't tell me anything. We signed up in April and it's frustrating that it moves so slow. I couldn't access the portal where they say all my information is at. I'm not a computer whiz and I prefer my stuff in the mail so I can see what's going on. I want to get an update on what's going on. I also resent the fact that they can't advise me at all regarding what's going to happen with 1099-C. They should be able to tell me what's going to happen with that. They should have a free legal consultation service to tell you what to expect.
Reviewed Nov. 14, 2017
I was skeptical with National Debt Relief program until the first bill started coming off. I’m still a little bit shaky about it to be honest because we’re only about six months into debt settlement and we don’t have the money that we'd like to be able to put toward it. So everything that we’re putting bi-weekly, is fine. We, at one point, had a large chunk of money to be able to place towards helping relieve and resolve the debt sooner, but we haven’t had that kind of income coming in to be able to do it again. But when we did have that amount of money to put aside for that, we started seeing some of the stuff getting paid and started seeing some resolution, so it was nice. But we’re still a long way to go. I can’t even look at our credit score. It just makes me cry.
Reviewed Nov. 14, 2017
We had a bunch of bills and I just couldn’t do it by myself. I tried my hardest to do it on my own and finally used all of my money up that I had in savings, and I was drowning. I saw National Debt Relief and I decided to do it. I thought it was a good idea at the time. They take $350 out of my check book every month and put it into an escrow. Then they call the creditors and they work out a deal with them. When they find out if they accept what they accept, they call me and ask me if I accept it. I had one bill that was under $500 and we put it in the collection system. After about four months, I sent them an invoice. I got a call back saying that they did not cover that because it was only worth $300. It has got to be over $500. But nobody told me that when I signed for it. So, I was a little aggravated about that.
Also, I wish they would keep me in the loop a little bit more. I have not heard from anybody in probably a month now. I don’t know if it’s settled. They have settled three of them, but I don’t know if they have settled anything else of the eight. I wish they would settle on a few more. They told me that I would be debt-free in 36 months, and there are still a bunch of creditors out there that they haven’t settled yet. So, I’m not sure what the situation is.
Once I turned the bills over to them, they told me to stop paying them. I did but I still keep on getting bills every month. And then, every time I get a bill, I email it to them. Nobody has ever told me what happens on my end if the creditor does not want to settle. Do I have to go and continue paying? I’m not and it’s going against my credit right now. Nothing’s changed other than they're taking that money out. When I talked to somebody over a month ago, the answer I got was they were still working on them. The communication system sucks. Other than that, National Debt Relief is okay. They’re trying to help me as far as trying to get out of debt.
Reviewed Nov. 14, 2017
I had some bills that I needed to consolidate and NDR has been helping me pay off some of the bills that I haven't been able to pay off in the past. Everything's been great and their reps call me every once in a while. Recently, I needed to fill out a power of attorney for one of the creditors. Every time I talked to the reps, everyone was super helpful. They were knowledgeable and they always answered my questions.
Reviewed Nov. 14, 2017
I was over-extended financially so I googled debt relief organizations and National Debt Relief had the highest ratings. However, the last time I heard from them was about five months ago. I don't think they're very interactive. I expected more feedback from them but the only time I get feedback is whether or not I would give them authority to go ahead with some type of financial transactions with one of my creditors. They periodically send me an email though pertaining to them and not my account. I spoke with two or three different representatives concerning my case and they showed me the best approach that I needed to take and they answered all my questions.
However, there wasn't enough upfront information about the entirety of the program and the afterwards that I should have been advised of. I talked to my tax person, explained the situation and they told me what they could do for me as far as getting the tax relief that I would need for the IRS. I found this out after I went ahead and committed myself. I'm not saying it's going to impact all of my creditors but I know it's going to impact some of them because they are obligated by law to send this information onto the IRS.
Reviewed Nov. 14, 2017
National Debt Relief is really good. I had gotten three settlements and it's helped out a bit. The program is working pretty well. But I have another account that I would like to put on to consolidate and I'm not quite sure how to go about doing that.
Reviewed Nov. 14, 2017
I tried to decrease my payments and get out of debt. And I went with a different company previously, and it didn’t go well. National Debt Relief has good reviews on the internet, and I started in May with them. Their service has been pretty good. It’s just that I’ve been paying a lot of money every month. Life has been really tougher right now financially, but it’s for a good purpose. I would recommend National Debt. It's a very trustworthy company, and I definitely made the right choice.
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