National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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Reviewed Dec. 8, 2017
My rep. was very helpful. He explained some things a few times for me. he made this whole affair as painless as possible. I do wish I could go through him the rest of the way. Adrian ** is the one to ask for when you have to go through this. Thank you all.
Reviewed Dec. 8, 2017
The process was so easy, don't know why we waited this long. Unfortunately the weight of the debt was too much, we realized this was going to hurt our credit rating but the outcome will be much better for us.
Reviewed Dec. 8, 2017
The consultant that oversaw my application process and helped me was Anthony **. He was extremely polite and informative and really seemed genuinely concerned about my financial situation. When faxing documents to the main line I received prompt confirmation.
Reviewed Dec. 8, 2017
Excellent in explaining their program and their costs. I was impressed at the speed of enrollment and acceptance in their program and I look forward to being debt free in less than four years. I have been looking for help for months now and I am so relieved to find them.
Reviewed Dec. 8, 2017
Nikki ** was very knowledgeable about the program. I felt that I was in good hands. She was very pleasant and explained in detail how the program worked which eased my fears. The customer service rep that completed the welcome call was very professional.
Reviewed Dec. 8, 2017
I initially received a solicitation from National Debt Relief via mail. I was skeptical at first but decided to call and get more information, as I found myself to be a perfect candidate for debt relief. When I called, I spoke to Sebastian **. Mr. ** was beyond polite, articulate, and knowledgeable. He answered all my questions. The process was simple and convenient. Here's to hoping that the rest of the process, moving forward, goes just as smoothly. I would definitely recommend this program to others.
Updated 04/20/18: Thus far, National Debt Relief has been incredibly professional and has kept me in the conversation of how and when my debts have are being resolved. To date, I have had two debts resolved and have spoken to a handful of representatives in the process and all have been knowledgeable and polite.
Reviewed Dec. 8, 2017
The representatives that I have worked with have been very helpful and reassuring during this process. I have had all my questions answered with complete clarification. I now feel such relief and I can see the light at the end of the tunnel.
Reviewed Dec. 8, 2017
Brandon ** was extremely helpful, explaining each detail in the contract to my satisfaction. Consumer service counselor was very helpful, too, by explaining all my options. Both gentlemen were very knowledgeable about what NDR could and couldn't do to help me out of the bind I've gotten myself into.
Reviewed Dec. 8, 2017
I have had an excellent experience so far working with National Debt Relief. Very thorough, explained everything in detail. When I had questions I got a response right away. Everything seems to be very legit. I am expecting great things from this program. I would definitely recommend.
Reviewed Dec. 8, 2017
Was impressed by the positive attitude of the person who helped me get started. In the many times I needed to speak with him, I was always treated courteously... even when asking many questions. He made me feel good and positive about the decision I made to proceed with the debt relief process. Many thanks to Daryl ** for his patience and knowledgeable guidance...
Reviewed Dec. 8, 2017
Please with the Debt Negotiation but not fast enough. Too much dragging. It would be best to see how the Debt Negotiation procedures go showing each month what had so far been accomplished on each of their clients that is enrolled in this program. The amount being withdrawn does not speed up negotiations and since there is too much dragging in the settling of those debts.
Reviewed Dec. 8, 2017
Lisa and the gentleman on the welcome call were very helpful and made sure I and Larry knew what the program is. I feel very comfortable knowing I have good customer service and people that will help us if needed. Having access to a Lawyer is a great feeling of security.
Reviewed Dec. 8, 2017
The debt counselor I spoke with was super helpful, knowledgeable and made the process easy to understand and made me feel comfortable with the decision. I would recommend this program to my friends and family and anyone struggling with debt.
Reviewed Dec. 8, 2017
My family went through a rather large crisis and we had to add to our already huge debt with gigantic medical bills, I was feeling completely overwhelmed and couldn't see a way out with claiming bankruptcy, which seemed so extreme, this was my solution and it has been a huge relief. I feel so grateful and I have been able to talk to some amazing people.
Reviewed Dec. 8, 2017
A huge burden has been lifted off my shoulders. Getting into financial trouble was easy, getting out is hard. Especially if you are trying to do it alone. Everyone is so helpful and takes their time to explain the process completely. Thank you and God Bless.
Reviewed Dec. 8, 2017
First, I read a lot of the reviews. I wanted to get some knowledge of this company and how they treated their clients. As soon as I hit enter after filling out the questionnaire, I received my first call from NDR. I was impressed with how this company will help and how it was set up to make the total process free flowing to get all information done. I have my part to do and am confident that this company will provide needed services to help me with my debt freedom.
Reviewed Dec. 8, 2017
National Debt Relief is completely professional, polite, and go out of there way to make the experience as painless as possible. They will explain every aspect of your plan with you and answer any questions you have. I can't say enough good things about this company. I would recommend them.
Reviewed Dec. 8, 2017
The NDR team really took their time to explain everything thoroughly to me as well as answer any and all questions I had. They put my mind at ease through the process and I look forward to gaining financial freedom with their help. Step 1 complete, now I can't wait to see the plan take action.
Reviewed Dec. 8, 2017
I had a very positive experience. My representative was very helpful always available and answered all my questions. He explained what my options were and how the program works. He went over the entire contract with me and explained all the details of my contract as well as eased my concerns.
Reviewed Dec. 8, 2017
Excellent Service, Very Friendly, Helpful and Available! After finalizing my conflict with National Debt Relief, I immediately felt a huge relief off my shoulders. I look forward to working with National Debt Relief and will recommend family, friends, and associates to the program.
Reviewed Dec. 8, 2017
I felt like I had no hope of ever getting debt free. National Debt Relief has given me hope again!! They are great to work with and make the process simple and easy. They are there with you every step of the way and want you to know you aren’t alone anymore.
Reviewed Dec. 8, 2017
I had amazing service when enrolling with National Debt Relief! Everyone I spoke to was incredibly helpful and knowledgeable about what I was getting involved in. I know I’m in good hands going forward. I never once felt like I was being lead into something I shouldn’t be doing. This program is going to save me so much money. I’m very excited to be working with NDR.
Reviewed Dec. 8, 2017
I just began with this program but so far I like how friendly and how they go into detail when explaining how the program works. Before making a decision of beginning with this program I had research a few places and National Debt Relief was the one that gave me better piece of mind. I’m excited for being able to get out of debt. So I’m grateful for this program.
Reviewed Dec. 8, 2017
Very easy to sign up and the staff were all helpful and kind while explaining the questions I had. I did not feel pressured or uncomfortable in any of the steps of the process. I would recommend this program to a friend or to anyone who is struggling with debt.
Reviewed Dec. 8, 2017
National Debt Relief has taken care of one of my outstanding credits. They did this in a timely fashion with great efficiency and professionalism. I am very satisfied with their work and look forward to working with them to reach my goal of debt free.
Reviewed Dec. 8, 2017
I would highly recommend NDR, they are very professional and committed to helping you and not making you feel bad. We have just started the process but thus far we are very satisfied with their work and time that they have spent with us explaining and answering our questions.
Reviewed Dec. 8, 2017
Both individuals I have spoken with thus far have been exceptionally helpful and understanding. Not like a usual boring phone operator. They actually listened to you and cared, rather than just ignoring you and reading through a pre-written script. Would definitely recommend friends here who are struggling with debt right, as of right now I have just sent one of my friends to them.
Reviewed Dec. 8, 2017
I am almost debt free, thanks to National Debt Relief, their settlement projections and assessment are excellent. After three years my more than $50,000 debt has been reduced to less than $10,000. Without freezing my accounts, and their debt settlement my account balance will still be over $50,000 or more because of interest and penalties for late payments and additional purchases.
Reviewed Dec. 8, 2017
I felt very comfortable speaking to the representative, she was very understanding and made me feel that I could speak openly with her. I thank her (Lisa) for taking the time to help me and answer all my questions that I had. I would recommend this company to anyone that has any credit issues, they were very open to help and very kind. Thanks again, greatly appreciate it.
Reviewed Dec. 8, 2017
I have barely enrolled in program. Thus far I have been treated very courteously. It seems that the terms are clearly explained and questions I asked were answered straightforwardly. So far I would recommend. Of course, after seeing that everything has gone in harmony with what has been outlined, I will be able to give a “proof is in the pudding” review.
Reviewed Dec. 8, 2017
This team has been very professional and helpful in my quest to be debt free. No matter the question or situation, I can call at any time and the agent I speak to is very knowledgeable about the company, the policies and I get nothing but the best care possible.
Reviewed Dec. 8, 2017
I am mostly pleased with my experience with NDR. However, I was not told in the beginning that I may have additional legal fees even though I asked. The same is true of income tax ramifications. I was told I would be exempt if I filed a certain tax form but that may not be true. All of my other questions were answered to my satisfaction. The 2 representatives I spoke with have been polite and respectful. The process is easy since everything is done electronically. Now let's see what happens when settlements begin.
Reviewed Dec. 8, 2017
This has been a great experience. Such a huge relief and a big financial burden relieved of me and my family. Each person that I spoke with during this experience has been wonderful. Your staff is great!! I would most definitely recommend this to anyone that needs help with their debt!!!
Reviewed Dec. 8, 2017
Nothing but positive experiences thus far and already a couple of accounts settled for at or right under half of what I owed. Every time I have had an actual interaction with customer service they have always been very kind and helpful. Very impressed with the service to this point.
Reviewed Dec. 8, 2017
Well, I reviewed the guidelines and, all I have to say, thus far, is I am thrilled with the responses from NDR in settling my accounts. They are dedicated in helping me resolve these debts as quickly as possible. They are personable, friendly, and listen to me in light of what I would like to do in reference of how to pay off my creditors. I would recommend NDR to anyone in my situation. THANKS...
Reviewed Dec. 8, 2017
Thank you National Debt Relief for your wonderful customer service!!! I am 5 months into the process and already have one debt resolved! They are helping to make a scary process into a very comfortable experience! Would highly recommend to anyone struggling in debt!
Reviewed Dec. 8, 2017
NDR settles my debt for Leeds than 30% of. Amount owed. They are very effective and concise in their communication. 1 down 10 to go one being resolved. So excited to get out of credit card debt. I was apprehensive at first but after a lot of positive reviews I decided to try it out and I’m so glad I did.
Reviewed Dec. 8, 2017
My experience with NDR has been nothing shy of exceptional. Any questions I had were answered thoroughly. Both representative's explained everything in an easy to understand manner and were straightforward with me on everything. I actually felt like they cared about helping me and not trying to make quota like a "used car salesman". Thank you for your help.
Reviewed Dec. 8, 2017
Great staff, made me feel comfortable about my decision to sign up with them. They took their time to explain all the steps of the process. It is nice knowing they are available for any questions I might have. Very friendly and professional.
Reviewed Dec. 8, 2017
I am intensely grateful to Stephanie for her kindness, understanding, and ability to talk me through this new process. As a professional with three college degrees, I never imagined I would be in this transition in my life. I was grateful for her non-judgmental tone and her empathy. She was very thorough in her explanation and made this daunting process understandable in every way. She is a complete asset to your company and I am grateful she was the one I got to speak with during this vulnerable time. I intend to get through the program sooner than the time I have been allotted.
Reviewed Dec. 8, 2017
Representative was very intuitive with all information given, in which made me felt less afraid to take the next step of my journey of being debt free. I feel that I made the right choice of choosing a company is more than just about collecting money, it's about caring from beginning to end.
Reviewed Dec. 8, 2017
Great job on explaining the program and very detail on the information that was given to me and my daughter. My son Richard told me about this program and we are excited about it and was given all important contact phone numbers to your company. Keep up the Great work.
Reviewed Dec. 8, 2017
It was very nice to finally get the help I've been needing! After all this time I thought I would never get this help, and I was scared. But as mentioned before I'm glad to have the help now. Better sooner than later.
Reviewed Dec. 8, 2017
Doing the application process is a lot to take in, but it seems to be good for me, I'm happy with Lauren and the other man who is helping, and this is pretty much what I need to help me with my debt that I shouldn't have because of an accident that wasn't my fault, and the insurance company is no help at all. Thank you.
Reviewed Dec. 8, 2017
Great experience and knowledgeable staff... Abe and Solomon! I feel very relieved that I’m making the correct decision and moving towards being debt free! I wish I had called Abe earlier!!! Both Abe and Solomon were friendly and patient with me. The process went quick! Thank you!
Reviewed Dec. 8, 2017
Satisfied with everything that was explained to me. Hope that this will help me with my problem. I will recommend this to friends. If it works like they say it will sounds like what I need to get my feet back on the ground.
Reviewed Dec. 8, 2017
Everyone I spoke to with National Debt Relief was extremely helpful. They were very respectful, polite and they wanted to help. This is a great program with great employees, thank you for all of your help! I will be getting out of debt in 3 years vs 30 years with minimum payments.
Reviewed Dec. 8, 2017
Getting set up in the program was a great experience. Sue was very helpful with all our questions. The welcoming call was good but it was very difficult to understand the operator. Overall, glad to be in the program to this point.
Reviewed Dec. 8, 2017
Freddie ** was excellent and went through each paragraph and explained to us what to expect and that they will work with us. Our welcome call Lady was very nice. I'm sorry I didn't catch her name but she was very precise and went over the details with us. I can see why your company is rated number one by the Better Business Bureau.
Reviewed Dec. 8, 2017
I was terrified about doing this whole process but after speaking with NDR, I feel so much relief. The representatives were amazing and explained everything so I could understand and answered all of my questions. Thank you so much for this experience.
Reviewed Dec. 8, 2017
NDR has been instrumental in assisting me to get my financials back in order. After my divorce was final, I was so overwhelmed and anxious with debt and stress, I could not see the light at the end of the tunnel. As it stands now, I have been on the program for about a year and they have negotiated my debt down in some cases by 60%. Their Customer Service team is awesome! They always have the status of my account within seconds at the end of their fingertips. Their documentation and communication procedures are remarkable. At first, I was really hesitant to sign up, but quite honestly it has been the second best decision that I have ever made in my life; the first being, filing for my divorce (Ha Ha). Thank You NDR for giving me my life back! I am truly grateful.
Reviewed Dec. 8, 2017
Very easy to deal with and very professional, Chris was awesome and was able to help me out in every way! As was the service rep. both were very attentive and helped to the best of their abilities! Very satisfied with this company, cannot wait to see the results!
Reviewed Dec. 8, 2017
Nice, courteous, and in depth explanation of services. Hope all goes as planned. I'm thankful that National Debt Relief is there to help me out. I went from an 80000 a year job to a 32000 and just couldn't make the payments anymore and they helped me some light at the end of the tunnel.
Reviewed Dec. 8, 2017
Counselors were friendly and professional and Also are very thorough. The counselors made sure everything was gone over and covered and made sure I understood all that is involved with our agreement. All my available options were explained to me.
Reviewed Dec. 8, 2017
National Debt Relief had positive feedback from other individuals who’ve gone through the cycle with them in their comments. I also did some research prior to picking them and they seem like a good fit. Enrollment with the debt settlement was okay. There were a lot of questions that got answered multiple times but after, it went pretty smooth-sailing. Their rep was very straightforward, nice and explained the whole process, what to do and how to accept offers and the next steps after the settlement’s been reached. I’m now with Liberty Lending and I graduated out of the debt part and now on the next stage.
However, some of the communication could be improved. If I had a question, I couldn’t just go online and submit the question. I have to call and then I have to repeat all my secure information over and over again versus doing it once and not be transferred eight times just to go back to the same person you started with. Other than that, NDR has helped increase my credit scores back to where they were before. I don’t have to stress out and worry about what bill I’m paying this month versus going to have additional debt for the next month. It alleviated a lot of that stress. Go with them. It’s not a bad thing to do if you need the help. NDR is here to help.
Reviewed Dec. 8, 2017
I had credit card issues and I'm using National Debt's consolidation service. They were the first company I came to and it was very easy to enroll in their program. In the beginning, the people at National Debt explained things and they also worked with me on my payment plan. But now, I'm just going through the steps of getting everything taken care of. I had one problem and I called them and got the fax number and sent the information to them and we were fine. And although I've had negative credit score impact, National Debt has been very helpful.
Reviewed Dec. 8, 2017
I had a bunch of credit card debt and I wasn't making any headroom. I found National Debt Relief online and they had a good rating. And once I talked to a representative and the guy helped me throughout the enrollment. The cost is good as well. I like it. Even after everything I'm still saving by half. I’m about midway through the program and got half my debt creditors taken care of.
Reviewed Dec. 8, 2017
I've heard a lot of good things about National Debt Relief and they also had good reviews. I went with them to help me absolve my debt and get out of a situation I have no control over. The enrollment went smoothly. I’d never done this before so I asked a couple of silly questions, but they made me feel comfortable. The agent that helped me was very professional and to the point. The negotiator was also very professional, understanding and accurate on how things would transpire. So far, I’m satisfied with the cost in comparison to the service that I get. However, it hasn't alleviated a lot of the burden with the daily phone calls and the harassment. There's some rogue harassment going on and I have someone putting a summon out on me. I'm not too sure which one it was because I wasn't at home and my wife did not accept anything, so I have to get in touch with NDR’s legal department.
Reviewed Dec. 8, 2017
The National Debt Relief procedure was explained clearly and it made me feel very comfortable. Whoever wrote their procedures did a good job because it was exactly as I expected. There have been surprises and they all performed wonderfully. I've had a couple of negotiators since a number of accounts have been settled. They've all been very good and the man that I talked to at the very beginning was good as well.
I've been on National Debt Relief since February 6 of this year and one third of my debts has been settled. National Debt Relief has been a life-saver for me because I really had a bad spot financially at supporting my family and I'm just grateful I found them. I'm very happy with National Debt Relief. I always like the cost to be less than they really are but I could not find anybody else that would provide and guarantee the service at a lower cost.
Reviewed Dec. 7, 2017
One of the guys transferred me when we was almost finished with the welcome call then saying a protocol that he can’t continued with the welcome call. So unknowledgeable. Then a women helped me with the call so knowledgeable and helpful. Now I have less worries.
Reviewed Dec. 7, 2017
I had a very good experience while signing up for the program. The representatives were cordial and explained the information adequately. I have all the information that was emailed me and numbers that I need to contact anyone with questions and information.
Reviewed Dec. 7, 2017
The individuals who helped me were very well informed. With phone calls and emails, they were always ready and willing to help me with all my questions and concerns. A+ service. I feel at ease now. Thanks to them. I hope to work with them in the future to stay debt clear.
Reviewed Dec. 7, 2017
I was feeling suffocated and started reading and found NDR and I called hoping they could help... 'They did'. I am so relieved that I made that call. I feel that what we discussed it is going to help me a lot. Thank you for helping me get through this. The help is awesome... Thanks a million.
Reviewed Dec. 7, 2017
The people that I talked to were very understanding and caring. This was a very big step for me and I feel like I picked the right company to help me with this process. It will be great to get out of debt in a little over 3 years compared to over 30 years.
Reviewed Dec. 7, 2017
So far NDR has proven to be everything they claim to be. They have been very reassuring when I would second guess my decision (as I am sure everyone does when dealing with debt) answering any and all questions promptly. I have been with them 5 months now and they have already resolved one of my largest accounts.
Reviewed Dec. 7, 2017
Eli was exceptional in explaining the details of my debt relief program. It was a pleasure having him as my representative and I look forward to a positive relationship with National Debt Relief. The Welcome Call was quite intense, and the amount of information disclosed was very detailed. I hope I can keep up with the specifications of the program.
Reviewed Dec. 7, 2017
My experience was very rewarding to me and both people, Ozzie ** and the welcome representative are doing an excellent job for your company. They were very helpful and did a wonderful job explaining everything to me. Thank you so much.
Reviewed Dec. 7, 2017
Information was very accurate, it is going to help us get finances under control. Both the employees were very nice, they explained all the aspects. We understand and appreciate this company. They went through all documents with us and helped when we needed more instructions.
Reviewed Dec. 7, 2017
Thanks for the help and for helping me to find solutions to my economic problems. National Debt Relief is the best company we can trust one hundred percent to seek help. I am very grateful to you and I can truly recommend them to anyone who needs help because they are very honest and responsible. Thank you.
Reviewed Dec. 7, 2017
National Debt Relief is doing a great job on resolving out debt. We are happy with how they are getting our debt settled with all the companies. They are keeping us up to date on the progress. So far they have settled five of our many debts. Keep up the good work.
Reviewed Dec. 7, 2017
Consolidate debts - It was one of my best moment ever. Excellent and exceptional service. I am extremely happy. Thank you. For me it’s a Christmas gift. The person helps me (his name is Anthony) so knowledgeable and very patient to go through with me each and every detail.
Reviewed Dec. 7, 2017
Customer service is amazing they are patient and helpful. They explain everything thoroughly. I asked questions and were able to answer all. I’m really glad I decided to take the next step towards financial freedom. Thank you guys. I appreciate all the help.
Reviewed Dec. 7, 2017
It was very friendly and engaging. As far as other help services go, this one was the only one willing to engage and work with me to solve my debt problem. They told me everything I need to know up front and went through each document summarizing what I need to know in each.
Reviewed Dec. 7, 2017
Your team were very friendly and helpful. They made sure to answer questions and not make me feel stupid. They were very professional and were great working around my schedule. It was nice to know that I won't have to be in debt for the next thirty years.
Reviewed Dec. 7, 2017
I am very satisfied with the settlement negotiated by National Debt Relief with my first settlement. With the need that I have for financial relief I am excited about the future settlements and the needed relief and I have already future possible clients to National Debt Relief before this settlement. Good people that need a break. God Bless you!!
Reviewed Dec. 7, 2017
They have a great savings to me and my family. Always understanding and easy to work with. I love how they save me money! They answer all my questions and work hard with my creditors. They take care of all the hard work for me and I pay a small fee to get this done!
Reviewed Dec. 7, 2017
Working with National Debt Relief has been a breeze and has made climbing out of debt an easy and understandable process. Knowing how far I've come since I started with them makes National Debt Relief an easy company to recommend.
Reviewed Dec. 7, 2017
Maryann was professional from day 1 when I spoke with her about my debt. She made me feel welcomed and I wasn’t even approved for the program yet. She help me understand everything. Also John with the welcoming call he was very professional as well. Great Job to the both of them!!!
Reviewed Dec. 7, 2017
The staff made it simple and stress free. I am very relieved that I enrolled in this program. Now my family and I can rest easier knowing that our bills are paid and that my credit score will rise in a few months.
Reviewed Dec. 7, 2017
National Debt Relief has greatly help me in getting my outstanding debt paid within 36 months and dealing with my creditors on settling my accounts for reduced settlements. The NDR Team always are professional and courteous when I speak with them. National Debt Relief customer portal account helps me to see the progress I am making in becoming debt free. I would recommend a friend who is in the same situation as I am to call National Debt Relief.
Reviewed Dec. 7, 2017
I am very busy at work, and as such needed to communicate via email with the representative enrolling me in the program. Nikki ** was my debt specialist, and I am so thankful she was. She did an outstanding job answering all of my questions, relaying all of the information, and doing so via email. This was perfect for me. I appreciate her hard work.
Reviewed Dec. 7, 2017
Everyone was very helpful and made the process easy to understand. Made me feel confident I was making the right choice. I would recommend this service to others. Audia was very helpful and easy to talk to. I am looking forward to a less stressful financial situation.
Reviewed Dec. 7, 2017
Analissa and the guy I spoke to on the Welcome call were both so professional and explained everything I needed to know thoroughly. They were very professional and made me feel at ease about going through this process. I appreciate all the help and I look forward to working with you guys.
Reviewed Dec. 7, 2017
My experience has been wonderful so far. Everyone that I have spoken to has been very helpful. I am excited to be vertically debt free and start in a few years with a clean slate. I appreciate everyone’s time in helping by me through the beginning process.
Reviewed Dec. 7, 2017
People were very helpful and positive during an unpleasant and stressful situation. They made it easy to contact them and encouraged me to finish through my busy schedule. I have hope to be debt free within the next couple of years.
Reviewed Dec. 7, 2017
When I email a letter from a creditor I seldom get a confirmation notice. Discussed this many times with National Debt Relief but issue still not fixed. Besides that everything is going good. Glad I did this with my creditors. I really didn't want to go the bankruptcy route.
Reviewed Dec. 7, 2017
The process was explained to me thoroughly and completely. They took the time to make sure I understood how everything was going to work. Everyone I have talked to so far has been very helpful and and understanding. The process was easy to go through.
Reviewed Dec. 7, 2017
I am so satisfied with the help provided by NDR. The customer service representatives have been helpful, informative, kind and compassionate about a very challenging subject and have answered every question asked with professionalism and courtesy. The welcome customer service was consistent and courteous as well and I feel safe that my debt is being handled with respect and dedication by professionals.
Reviewed Dec. 7, 2017
My experience has been great. Joel and the Welcoming Group were great. I didn't feel like I was being judged. They told the time to go over each detail and made sure I understood. Thank you so much for helping me.
Reviewed Dec. 7, 2017
When you feel you are drowning in debt and there is no way out, here is the answer. NDR understands what a difficult time you are experiencing in your life and provides the help and hope you need to realize there is a way to resolve your debt problem.
Reviewed Dec. 7, 2017
Very easygoing process, and quick moving. It did not take forever. Very pleasant on the phone and explained everything in great detail and was able to answer all of the questions I had. Gave me easy ways to get back a hold of them if needed for anything else. Was very pleased with the experience in all the phone calls that I have had.
Reviewed Dec. 7, 2017
NDR has taken a HUGE burden off the shoulders of my husband and I! We felt like we were drowning and had no way out, but now we have hope. Already seeing progress in just a few short weeks. Cannot wait until we are debt free and can finally breathe.
Reviewed Dec. 7, 2017
Everyone was very sensitive towards my issues. Felt comfortable talking with these people. They talked me through every step so I could understand. When working there was no hassle phone calls waited for me to return calls. Not pushy at all.
Reviewed Dec. 7, 2017
The experience was a very smooth transaction and settled without a hitch! Thank you NDR! The experience has been stress free and it took less than 4 months to settle my account. Communication between myself and NDR was excellent. I wish I had done this sooner.
Reviewed Dec. 7, 2017
Finding yourself unexpectedly in overwhelming debt due to completely unanticipated unemployment followed by a reduction in income is a terrible feeling. It's embarrassing to have to make that call. Olga was very kind, thorough and patient when I asked questions. She was very empathetic and seemed to really care. She put my mind at ease and made me feel not so bad about my whole situation.
Reviewed Dec. 7, 2017
My experience with NDR has been very good. Everyone was easy to understand and clear. I am thankful that the burden of my debt has been eased. Star and Simon were easy to talk to and explained everything in a clear and concise manner.
Reviewed Dec. 7, 2017
When I called I expected to be shamed about my debt, and how it came to have debt. But Kennedy got on the phone.. and let me tell you he is the BEST! He was very understanding, and praised me for taking the first steps. I would definitely recommend National Debt, and especially working with Kennedy. He made me feel like I was doing the right thing, and that it happens to the best of us. Thank you Kennedy!
Reviewed Dec. 7, 2017
Had everything explained in detail and answered all our questions answer. After getting everything done that we needed to we felt a lot better. We trust them. My wife and I feel that National Debt Relief has our best interest in mind.
Reviewed Dec. 7, 2017
I wanted to be debt free in the next five years. I had a few accounts that I needed to take care of and I'm getting closer to time and age. I went to some companies and the lady I had spoken to recommended National Debt Relief. They have me in a two-year program and they've been helping me with some of the credit cards, clothing companies that I was dealing with and Kellogg's. They condensed some of the interest rates, cut the bills in half and took care of those. They debit the amount out of my account. I started out in 130 and now, up to 200 and if I can add more, I let them know. So, they're able to do what they need.
Their reps have been knowledgeable and able to answer my questions. They fussed at me for not going to the portal because I received emails from them telling me they've made settlements with companies and how much they've settled for and I'm happy with that. In addition, I have one account with Dell. I'm a school teacher so, in the summer months, I'm not making as much as I normally would. I had big unexpected payments came up and I had to do some right away. But I couldn't catch them up. Then it went to a lawyer's hands and National Debt Relief took it over and got it down from 4,000 to 199 so, I'm pleased. They do what I ask them to do and it's been a huge relief knowing that that stuff is being taken care of. Also, I'm not listening to the phone ring every day from a bill collector. I'm happy that they are there to assist me and they've been doing a wonderful job for me. They've settled four accounts now.
Reviewed Dec. 7, 2017
I was truly worried about my financial situation before I called. The representative I spoke to make me feel confident I could get ahold of my situation and walked me through all the steps until I understood what was going on. They care about you.
Reviewed Dec. 7, 2017
This company is great, took care of lots of credit card debt without legal problems, they take care of everything makes life much less stressful when you get yourself in a bad financial situation. Good way to stop credit card calls without bankruptcy.
Reviewed Dec. 7, 2017
Very professional and great at explaining how the program works and benefits us. Great customer service. Courtesy is there. Answered all my questions right away. Helped me set everything up online. Provided all the information I will need to get started and in a timely manner.
Reviewed Dec. 7, 2017
Good service. Just started the process so there is much more to go! The hours of operation are well adjusted to fit schedules. It’s worth taking the time to speak to a representative. For my first time using a service like this I understand everything. I’m still skeptical if it will work.
Reviewed Dec. 7, 2017
Really enjoyed Mathew and Choya in the initial process. We are really looking forward to the new year. Not feeling the weight of debt heavily on our shoulders. Wish that we didn't feel the way we do concerning our creditors, however their overpriced interest and fees are what got us into this mess in the first place.
Reviewed Dec. 7, 2017
The customer service representative was very friendly and answered all my questions in a complete and professional matter. I sensed his tone of understanding and empathy which made me feel like he was truly concerned for my well being and cared about me.
Reviewed Dec. 7, 2017
Call was done in 15 min, rep very professional and curteous. Explanations and instructions were easy to follow and complete. I am satisfied with the service you are providing. Thank you for your time and consideration in helping me with my debt.
Reviewed Dec. 7, 2017
Yes, I recommend to a friend, so I just told a friend that call and get the information to get in the program to get help. Since the beginning of my first call, yesterday, I felt really well for the professional employee who attended my call in Spanish, Claudia **. Also today with the welcome call Miss **, was really professional the same that Miss ** was yesterday. They are very efficient employees and with excellent customer service.
Reviewed Dec. 7, 2017
Everything has been super simple and easy to understand. Everyone is very helpful. This is a horrible experience to go through but they make it simple to understand. I wouldn’t go through any other company. The customer service was very helpful.
Reviewed Dec. 7, 2017
My customer service representative made the process very easy and explained my options very clearly. What I thought was going to be a difficult and confusing process, was completed within 30 minutes or so. What was going to take me 30+ years to pay off will now be completed in 3.5, thank you!
Reviewed Dec. 7, 2017
I'm hopeful that my debt will be paid off with no problems. The staff here at National Debt Relief have their T's crossed and I's dotted. The set-up is easy and almost hands free. Please, if you are in debt for any reason then give National Debt Relief a call.
Reviewed Dec. 7, 2017
Everything was made very clear and simple to understand. I feel like I have all the knowledge I could have asked for about the program because it was explained amazingly. I believe that the Debt Relief Program is really going to help me make a better future for myself not that I have made the cautious decision to be debt free!
Reviewed Dec. 7, 2017
Joel and Paul both were very helpful in explaining each and every question I had. I'm not happy to be having to do this but hope it will work out. Thank you for helping me through this process to rebuild my credit rating. Merry Christmas and Happy New Year!!!
Reviewed Dec. 7, 2017
The gentleman who answered my call was super efficient, helpful, gave me the information I needed and transferred me on to the Underwriter section for a question that they needed to answer! He was very knowledgeable and not only could answer my questions, he could give the reason for the answers. He was outstanding!
Reviewed Dec. 7, 2017
This entire encounter, from start to finish, has been a very smooth transition. Everything was explained professionally and easily, every question and 'what if' scenario was answered honestly and without hesitation. I want to thank everyone on staff that made this an enjoyable experience.
Reviewed Dec. 7, 2017
Very helpful, and understanding. Gave me hope that things are looking up. I was worried I would have to file bankruptcy but as it turns out the National Debt Relief program is going to help. So far I am a new client so we shall see how this goes.
Reviewed Dec. 7, 2017
Great service, friendly, would recommend this service to other people. They explain the program to me very well. And easy to sign up. I found this company on the internet. It was rank in the top ten. If I was to have to do this again I would use this company.
Reviewed Dec. 7, 2017
I got injured at the beginning of the year and I wasn’t sure when I would be able to go back to work. I was out of work for about six months and instead of our credit and me and the wife having to go through bankruptcy, I decided to go to National Debt Relief, that way all our creditors would end up getting paid. It would just take a little longer. I had checked into a couple of companies and National seems to be the easiest one for me to be able to do while I was bedridden.
I did everything on the internet. I filled out all the information. I gave them my account numbers then they went ahead and got it all lined up. What happens is they call me and they’ll say that they got a proposal with a credit card, where instead of taking so much, they’ll take a lower amount and they want it in four installments in so much amount of money and that if I am willing to do that with the account that I have set up with them. They worked around what I could afford and it was set on a “per month” basis. With the way my wife was getting paid, we cut it down from once a month to every two weeks payment. That way, it could be taken a little bit out of each check instead of all out at once.
They’re taking care of all of my credit cards right now. So far, they have contacted more than 50 percent of our creditors, and they are in negotiations with them where they’re paying them so much a month to get them totally paid out. It’s been great and I have no complaints at all yet. I had a couple of credit cards that I had used personally for different things that I do, and I ended up kind of knocking my credit rating down, so the credit card company just discontinued the cards, and kill my account off, but besides that, everything has been fine. I felt very comfortable working with them, because everything I did, I had a phone call confirming it. I’m really satisfied.
Reviewed Dec. 7, 2017
National Debt Relief has been very informative, they tell me exactly what's going on and how long the program is going to take. They asked me about how much I could afford and they stuck to it. Also, if I have a problem with getting signed on on the website, I simply contact them and they help get the problem fixed and we're up and running again. I've been working with them a little over a year now and they've been able to close three accounts. They're doing really good.
Reviewed Dec. 7, 2017
I've been very happy with National Debt Relief. They've been very upfront and direct which is what I like. With all my different medical issues, I've just learned that beating around the bush doesn't really help. Their staff was very respectful and anytime we've had a problem or question, they've been there to answer it and help us along the way. I was diagnosed with cancer and NDR has really helped me in relieving one less stress for me and my husband and now, I can concentrate and focus on my health. I would recommend them.
Reviewed Dec. 7, 2017
National Debt Relief has been helping me close out my credit cards. I'm doing the monthly payment and whenever anything is going through, they will call and ask first before they move further. I have lost all my income and it seemed they're the best fit to put me back. They helped a lot better than anybody else. And the majority of the people I spoke with are knowledgeable and courteous. They told me that my credit score is going to go down. I asked when would it pick back up. The person I spoke to said that it should take about six months. But instead, it keeps on going down. Recently, they called to tell me that they wanted to put another credit card, which should have been already on the account because every time I pulled it up online, it was there. The gentleman was telling me it wasn't. Still, I find the quality of service I'm getting from National Debt Relief good.
Reviewed Dec. 7, 2017
There was something that I was looking for and when I asked National Debt Relief's agents a couple of questions, they had it worked for me. So, that’s why I went with them. They were very knowledgeable and they resolved whatever issues I had. They did a great work because I never thought I was going to reach this far with my debt consolidation. The cost was good at one time. But then, I’m getting a financial difficulty so I talked to one of the agents and they reduced it for me for a couple of months to see how I’m going to act with that. I had lost income for a while because of the hurricane and everything had passed. So, I’m back on track now.
Reviewed Dec. 6, 2017
Dashawn ** helped me a lot about my personal loans that I have. He just made my day when I signed up and I totally understand what he was explaining and even though I have plenty of questions he has a lot of patience to answer my questions.
Reviewed Dec. 6, 2017
The consultant I dealt with was very informative and patient. The process was very transparent and thorough. All my questions were answered and when I got off the phone I felt certain that I made a good decision. I look forward to being debt free and I am certain that as the process continues, my questions will be answered.
Reviewed Dec. 6, 2017
I had a pleasant experience with Greg. He is very knowledgeable and informative. There is a lot of information to absorb but was assured that I would have help whenever I would need it. I am glad I called NDR.
Reviewed Dec. 6, 2017
NDR made the process as smooth and stress-free as possible. They were extremely thorough and walked me through each step to ensure that I had a complete understanding of every aspect of the program. I would recommend this company to anyone in my position.
Reviewed Dec. 6, 2017
Working with NDR has been great, they have been super helpful and understanding through the whole process. Anytime I have a question they are just a quick phone call away. They have taken a huge weight off my shoulders, it’s a great comfort knowing that they are taking care of everything.
Reviewed Dec. 6, 2017
We had a bad connection during the phone call and so it was sometimes difficult for me to understand what was being relayed to me. I had to ask her to repeat the instructions. Also, the rep seemed inexperienced and a little unsure of what she was doing.
Reviewed Dec. 6, 2017
So far very pleased with NDR and their ability to decrease debt with creditors. Would recommend NDR to those needing assistance in this matter. Good customer service and efficient staff. Matters are conducted via email which is very convenient and punctual.
Reviewed Dec. 6, 2017
From the first call to the understanding of what I'm doing it was a great experience. I felt important and taken seriously, thank all so very much. I am completely satisfied and looking forward to moving forward and I'm confident every need I have from here on out will be taken care of.
Reviewed Dec. 6, 2017
A lengthy process but very thorough. I feel that your employees were very courteous and informative and I am confident that this process will proceed as planned. Looking forward to a debt free future! If anyone were to ask me about debt management or relief, NDR would come to mind.
Reviewed Dec. 6, 2017
About 1 year ago I needed some help to resolve a credit card debt I could not manage to pay. My husband had passed and my income was reduced to my social security only. The staff at National Debt Relief were very helpful and did not make me feel bad in any way. They were able to do all they said they would and I am managing to pay the debt off without being harassed by any bill collectors. Thank you.
Reviewed Dec. 6, 2017
Did a great job in explaining program. Giving information on where I could locate items and check my balances and progress in program. Gave phone numbers and contacts and walked me thru some issues. Will recommend to others I know in need.
Reviewed Dec. 6, 2017
Overall, I had a very good experience with Kenny at National Debt Relief. He was very knowledgeable and understood the dilemma that I was in and very understanding of my situation. After much discussion it was agreed that I would enter into an agreement with them and I am glad I did. I would recommend them to anyone in my situation.
Reviewed Dec. 6, 2017
Really great people that explain everything to a tee that's going on and what to expect in the Weeks to come. Very helpful in walking you through the process and explain what you're signing before you ever sign. I highly recommend this company to anyone looking for help with debt.
Reviewed Dec. 6, 2017
I am so thrilled with the recent settlement agreement that NDR was able to reach with one of my creditors. It’s such a relief to know that I have a partner like NDR to help me work with my creditors. Thank you!
Reviewed Dec. 6, 2017
Easy, and Very Helpful. Contacted them on Tuesday afternoon and had the program in place and all set up by Wednesday afternoon. Actually feel like there is light at the end of the tunnel. Would highly recommend working with this company to any of my friends and family.
Reviewed Dec. 6, 2017
My experience with NDR has been a wonderful experience to this point. My Rep Was very informative and made me feel very comfortable through the whole process of consolidating my debt. I started this process about 4 months ago, and they have already settled with two of my creditors. That is amazing. I didn't want to have to do this, and was quite embarrassed at the fact that I had gotten to this place with my debt. My Rep Helped me through this and made me feel very comfortable. This process has helped me with my stress level and has kept me from having to file bankruptcy, which I really thought was my only option. Thank you Nat. Debt Relief!
Reviewed Dec. 6, 2017
Was treated with respect and explained the complete program. It was a pleasure to work with Kate. She was kind and thoughtful. Looking forward to getting my debt under control. Debt Relief covered and explained in a simple way what the program objective was and how it works. Leaving me at ease putting my debt into their program. Thank you.
Reviewed Dec. 6, 2017
I felt the people that I talked to were very informative and professional. I didn't feel pressured to enter into this program and I appreciated that very much. I was asked frequently if I had any questions and in fact encouraged to ask as many questions as I needed to understand your program.
Reviewed Dec. 6, 2017
So far from the beginning everyone has been very nice especially Kim **, she was very nice and very good at making me feel like I was making the right decision. If everyone else is like her this will be a great experience.
Reviewed Dec. 6, 2017
When dealing with the people you get a genuine sense that they care and want to help you. They take the time to explain everything and make sure you understand before they move on to the next item of business. They know you are in a bad place already or you wouldn’t be calling and try to handle you with sincerity.
Reviewed Dec. 6, 2017
Thank you for your help so I can be debt-free and worry free.
Reviewed Dec. 6, 2017
I'm happy w the settlement outcome, but I don't understand why if they allegedly had taken more $ than the amount off settlement they don't just pay the whole amount, on one shot. Now I have make the payments for a whole year. ☹️
Reviewed Dec. 6, 2017
Everyone I talked to seemed in the loop and was very friendly. Service was fast and courteous. All Reps were courteous and so and knowledgeable. No one was pushy or rude. Pleasure to talk to all the persons I spoke to.
Reviewed Dec. 6, 2017
NDR has provided me nothing but world class service since my induction into their program. Their associates outlined all possible misadventures, and ensured I understood the process start to finish. They are completely transparent and there is a reason they have such a high score on the BBB. Most people that review this place as bad, are because they expected something that is not consistent with reality. If you have a debt settlement requirement please look no further.
Reviewed Dec. 6, 2017
Rhonda was so very helpful in our sign up process with National Debt Relief. It was a smooth transition for us. She went step by step on the paperwork which needed to be signed. She explained each process until I understood completely. Thank you so very much Rhonda.
Reviewed Dec. 6, 2017
Charles **, the rep who helped to determine my eligibility for the program was thorough and thoughtful in discussing the rules and options available. He explained the program and made sure I understood each detail of the agreement once he let me know I met the requirements. The follow-up call from the client success team went over everything again to ensure that I understood the program and what would happen to help resolve my debt. If all goes as mapped out, I will be out of debt in approximately 4 years, thanks to the advice and support of the National Debt Relief employees. Thank you Mr. ** for your help!
Reviewed Dec. 6, 2017
Very friendly and knowledgeable staff. Answered all my questions, (even the ones that were probably silly). They were very kind and understanding of everything. They took a personal interest in myself and never rushed me or made me feel that I had no other choice and needed to quickly make a decision. I appreciate everything Jason and the certification staff did for me and made me feel. I highly recommend them to anybody and everybody!
Reviewed Dec. 6, 2017
I was delighted that all my questions were answered to my satisfaction, and that changes could be made. I was relieved to discover that I had found a service that was so forthright in informing me of what my expectations would be. I am very pleased so far, and have hope that I am going to better my financial standing at the end of the program.
Reviewed Dec. 6, 2017
The hardest thing that I had to admit was that I was struggling with my finances due to a divorce & the death of a parent. I’m not the type of person who doesn’t pay their bills, but unfortunately there I was past due on several accounts. I was humiliated & trying to figure out how I could get a handle & be that responsible person & pay back my creditors. Jaeson had contacted me several times & I was still assessing my financial affairs. I contacted Jaeson & yes humbled myself to say I needed help. Thankfully I was approved & then spoke to Yvonne within the Welcome Center which confirmed my discussion with Jaeson. I’m so grateful to both of them. There was judgments no judgment. It was a resolution process that definitely has me feeling that a weight has been lifted off my shoulders. Thank you National Debt Relief & your professional staff who helped me in an extremely desperate time in my life! :-)
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