Freedom Debt Relief Reviews
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About Freedom Debt Relief
Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,961,138 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 8, 2017
We just had our first payment deducted from our account. Even though we are just starting our journey, I have felt the weight of the world lift off my shoulders. I am so grateful to have an action plan and pay off this debt. Still very nerve wracking with collectors calling, but I know this was a good decision.
Reviewed July 8, 2017
I am very pleased so far except I was told they were mailing me a paper to sign and I have not received it yet. Hope this does not delay anything. I was told 2 different times that they were sent but haven't received them yet.
Reviewed July 8, 2017
I don't know how I found you guys, but you were the lifesaver I needed at the right moment. From the first contact to the full welcome pack, to the handled accounts, I am happy. I felt it very professional.
Reviewed July 8, 2017
Sherry was very personable, understanding and helpful. She explained everything in detail and answered any questions I had. Everyone I spoke with made sure all questions were answered and was very patient and informative. I would recommend this service to anyone in my same position and am hopeful my financial situation will improve!
Reviewed July 8, 2017
Very courteous. Also very professional. Easy to understand and helpful during the process. This is the first time I have had to use this service. Thank you very much. I appreciate your help. Due to unfortunate financial circumstances I had to reach out for this service.
Reviewed July 8, 2017
Very nice and knowledgeable about starting with Freedom Debt Relief. I am so glad I called. Sherry was so nice about going through my financial options. I did not want to go see a bankruptcy lawyer. I feel better about my debt being taken care of already.
Reviewed July 8, 2017
This company has changed my life. Due to unforeseen health events and some other major issues, I wasn't able to pay my credit card debt. They're very helpful and knowledgeable. They are alway available to help answer any questions I have. My credit score is actually coming up. They're the best company for people like me who want to pay their bills but aren't able. I recommend them to everyone.
Reviewed July 8, 2017
They have been very helpful in helping me pay my debts back but at a reasonable amount, that I can afford. And have updated the website to actually work when you submit a request because at the beginning it was not responding with requests.
Reviewed July 7, 2017
So far everything has been fine. Very helpful and I feel secure that my debt can be solved. Working together makes all the difference. Any questions that I have had were answered and I felt secure and protected. I have received letters saying I was delinquent in my payments after I followed the instructions to inform them to contact your company. That is my only issue up to this point. Since we are just beginning the process I feel sure this will be resolved.
Reviewed July 7, 2017
Everyone that I have spoke with has been extremely friendly and helpful! Great experience definitely recommend! They have been there every time I have needed something. The dashboard is really easy to use and helps you keep track of all your accounts that are enrolled. Very easy to settle debts when they are offered.
Reviewed July 7, 2017
I feel that my negotiators are working hard on resolving my debt. However, I have been frustrated with a certain account and still have no clarification. Customer service is very professional, knowledgeable nothing but great compliments. ADVANCED customer service is also very professional ball and knowledgeable. Very courteous also!
Reviewed July 7, 2017
Quick and easy process! Just waiting to get my credit resolved. I would highly recommend this program to anyone seeking to get out of debt without filing bankruptcy. Great customer service. Cory was my rep and he put me at ease and fully explained everything.
Reviewed July 7, 2017
We are very happy to have these debts being finalized in a timely manner. Any time that we have contacted your office we have been treated with respect and our concerns have put our minds at ease. Thank you so much. Amazing how a credit card company will settle the account for a fraction of the full amount.
Reviewed July 7, 2017
The customer service I receive from Shawn ** was exemplary. He was thorough in explaining the advantages of Freedom Debt Relief. I pray all future experience with your organization are just as exemplary. Will definitely refer your debt relief service.
Reviewed July 7, 2017
Adam explain the details of the programs very thoroughly to where I was comfortable to understand the process and benefits of this program. I'm very satisfied with his professionalism and would definitely refer him to friends and family whom can take advantage of this program and start a living peacefully. Thank You Adam. You made a difference in my family.
Reviewed July 7, 2017
DeNaya was easy to speak with and willing to slowly go through the process of procuring the help of Freedom Financial Network. I was very nervous and embarrassed about the level of my debt but she wasn't judgmental or patronizing. Thank you, DeNaya.
Reviewed July 7, 2017
Scott was informative and helpful, I didn't feel rushed and he patiently answered my questions. He made feel better about this program and I am looking forward to being debt free soon. Thank you for your help and I would recommend Freedom Debt Relief to anyone.
Reviewed July 7, 2017
The representative was very kind. I did not feel pressured or made to feel bad about my situation. Getting the paperwork completed was easy. The only problem I have is with my bills. Some of them states that they don't work without side debt settlement company's and have turned my bills over to collections.
Reviewed July 7, 2017
What's happened to my case? I dont have any news. I would like to know how acting with the different establishment I owe money. What you doing? Except you took money on my account last month and maybe this month too. If you did not start negotiate my difference balance. It better I continue to pay.
Hello Mr. Kermann,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 7, 2017
When I first started getting settlements then when I wouldn't get a loan with them they stopped giving me settlements. It has been over a year since I have had any settlements. Also they use to call me once a week to see how it was going with me and did I have any questions. The calls stopped when do refused to get a loan with them to set the my debts. I have called several times and his get the run around. Not a happy customer.
Dear Ms. Richards,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 7, 2017
Great experience, excellent customer service. I would recommend it. Always available to answer questions. Easy to reach them. Explained the entire process in an easy and understandable way. Received the package in the mail as I was told and it had very clear instructions to follow.
Reviewed July 7, 2017
I'm satisfied with everything right now and thankful you guys can help me with my debt. I will recommend anybody to you if they are in need with the their debt. You guys continue doing what you are doing and keep up the good work y'all are doing helping peoples out.
Reviewed July 7, 2017
I really do not have much to say yet because I am very new to the program. Everyone I have dealt with, so far, has been very professional in my dealings with them. They have responded in a timely manner when I had questions.
Reviewed July 7, 2017
I have been very happy with the service provided by Freedom Debt Relief. A representative has always been available to answer my question and resolve my concerns to my satisfaction. I have already referred you and will continue to do so! Thank you.
Reviewed July 7, 2017
Mike was very thorough in explaining everything about the process, He really sounded like he was taking an interest in me as an individual. He took the time to answer all of my questions, patiently. I wish all go my dealings with financial institutions could be as stress free.
Reviewed July 7, 2017
It is well worth it to have done this. My payment was NOT too much to handle. There's NO stress because they took care of everything. My only negative is my credit scores had to go down but they are slowly coming up with freedom financials work.
Reviewed July 7, 2017
Good job. Thanks for being here for me, just want to live my life, just want to pay everything for me to go with my life. I'm glad I found your company, just want to live and enjoy my life. This is a hard world to live, just want be happy and enjoy my family.
Reviewed July 7, 2017
At first I was nervous about handing over financial and personal information to FDR, but its been easy and gave me a great sense of relief. I was always treated respectfully and was always guided through each negotiation step by step. I actually felt like I did very little. Everything was handled for me. I'm also happy to say my credit score is looking great! Thank you to everyone at FDR!
Reviewed July 7, 2017
I have just started the program so I don't have the experience as of yet to make an accurate reply. I can say that my representative was very courteous explaining the program to me. I am just now in the beginning stages but hopefully it will benefit me on down the road.
Reviewed July 7, 2017
It was a fast and very good experience. Mike was kind and understanding. Answered all of my concerns and questions. He was professional. He made me feel comfortable and tried to make me relax about the decision I had made. I am still nervous about this but I will be ok.
Reviewed July 7, 2017
I was disappointed in the settlement with Discover which was 70% of what I owe. It's been a year and this is the only card they have dealt with. Now most of my monthly payment is going to Discover and no other cards are being settled. I was told that no credit company would take me to court and yet Discover was suing me. I was told that all would be settled in 3 years. This seems like an impossibility at this point.
Hello Ms. Casserly,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 7, 2017
I was very pleased with Cory's ** service. He was very knowledgeable, covered all the information so I didn't feel overwhelmed and I was barely left with any questions. Punctual with his callback time and was sympathetic to my work schedule. He definitely deserves recognition for his stellar customer service.
Reviewed July 7, 2017
Freedom has been professional and helpful in every aspect of our program. We have only been in the program for 4 months and have settled approx 7,000 in debt for less than 50 percent. We are very pleased and would recommend to anyone struggled with credit card or unsecured debt.
Reviewed July 7, 2017
I receive regular status updates that give me my account balances so I know where I stand with my bills. Thanks for your help!! I need to add the rest of my owed accounts to be worked on with the rest. I now have a handle on who I owe and how much.
Reviewed July 7, 2017
They were such pleasant people to deal with through the whole signup process. Every question we had they answered it for us without transferring us time after time especially to people that do not speak English so my congrats to Tracy the representative that walked me through everything I had to do to get it done. Once again thanks Tracy.
Reviewed July 7, 2017
I would recommend this company to anyone with bad credit card issues or debt issues. My wife and I have been in the program for 3-4 months and they already solved 3 cards in the first 4 weeks of program.
Reviewed July 7, 2017
Kim was great about answering all my questions and really making sure I understood the program. It's a scary step to take but I feel secure knowing that Freedom Debt Relief will be by my side helping me. I will be recommending this program to my family and friends!
Reviewed July 7, 2017
Freedom Debt Relief has helped us on the road to becoming debt free. Almost from the beginning the phone calls have stopped and we are able to go about every day living without the hassle. We have spoke with thoughtful caring individuals and it has made a difficult situation bearable.
Reviewed July 7, 2017
I had a very comforting experience in a rather upsetting and personal decision. Representative was patient, informative and knowledgeable. Answered all my questions and went out of her way to reassure me of all info and processes. I would highly recommend this to anyone in a financial distressful situation.
Reviewed July 7, 2017
After I identified the need for assistance to reduce to my significant charges on my credit cards I happened to find about Freedom Debt Relief. When I called to discuss my issues the staff was more than helpful in providing me support and my contact was totally on the same page. Our conversations were antagonistic, but understanding and support that I was not the only person who has had this issues and helped me accept the solutions. Wish I had known of this several years previously!
Reviewed July 7, 2017
It was a wonderful experience. So easy to sign up. Person I spoke to was pleasant and very helpful. I would recommend your program. Everything was done by phone and online. Review was done by phone and online. Paperwork was done right away. No wait. Application process was hassle free and response time was last than an hour. Glad I made the first step to get out of debt.
Reviewed July 7, 2017
FDR has really supported me in my effort to pay off my debts rapidly. I was so stressed out because of never being able to pay down my interest on my credit cards and only being able to pay the minimum amount every month. The FDR team helped relieve this stress and now I am able to enjoy life again. Their help has taught me that I don't need credit cards and because of this, I will never fill out another credit card application again.
Reviewed July 7, 2017
Everything been just the way they said it would be. Very friendly, helpful, take the time to explain and answer question. When I call always friendly and seems like they really care, when you leave a voice mail they get back with you pretty fast. Can't say enough good thing about them.
Reviewed July 7, 2017
We have been with Freedom Debt Relief for almost 4 yrs and have been very satisfied with their services. When we contacted them we were very skeptical about achieving getting out of debt without bankruptcy and losing our home. They explained all of our options and gave us ample time to weigh the plans and set up our program. After starting. It didn't take long to start negotiations with our creditors. We we be finished our program in 2018 and have been very pleased with the entire process, program, and people we have worked with. I would recommend them to anyone to correct their credit.
Reviewed July 7, 2017
I feel I am in good hands. I appreciate all you help. Everyone is very professional and helpful every time I call. I have already had settlement and can wait until another settlement. I am very happy I called. Please continue with what you do by helping people with overbearing debt. Thanks thanks thanks.
Reviewed July 7, 2017
I am happy that I happened upon this website. I feel great about my decision to move forward to a stress free future. I am very thankful for all of the people that I spoke with today. Everyone was kind and considerate. I would recommend them to anyone! Thank you!
Reviewed July 7, 2017
So far I will be happy to see the phone calls stop. I happy to see Freedom stay in contact through the process the calls day and night. I would like to see More from freedom. With contact with creditor signing up hopefully will be a great with freedom.
Reviewed July 7, 2017
I can't thank Jeff ** enough for guiding me through this process and being patient with me. Thank you for making me feel secured. And didn't rush me to decide on this. Very good service. I Highly recommend them. Everything is in detail.
Reviewed July 7, 2017
My Freedom Debt Relief welcoming was very exciting and I would recommend it to anyone in debt. Jennifer ** did a wonderful job in helping me get set up for everything. She covered every detail and information and was exceptionally knowledgeable in all areas of the freedom relief debt program. I couldn't be happier. ☺
Reviewed July 7, 2017
I just got my approval to be in a debt relief program and Freedom's personnel made it so easy for me to go through. I was so nervous and stressful with all my credit cards fees piling up and they gave me so much hope that everything is going to be good and much better cutting half or more of all my debt. Thank you so much!
Reviewed July 6, 2017
Just began the debt relief program, so it's hard to say how it will turn out, but so far everything has been quite simple and I'm happy with the program. The online setup was easy and I'm able to go online to check my progress.
Reviewed July 6, 2017
I highly recommend this service. As nerve-racking as this issue can be the agent Frank ** made it very easy to understand and presented many different options for me to think about. He was very knowledgeable and very reassuring. I did not feel pressured at all to take this next step.
Reviewed July 6, 2017
I'm a divorced mother of 3 children. I have a great job, but finances got ahead of me. I'm hoping that John's expertise will help me and my family get back on our feet again! He was very knowledgeable about my options and very prompt in getting me started. Here's to a new me!
Reviewed July 6, 2017
Michael went into detail to explain how the program works. I was pleased when he was able to answer my questions. This is an answer to my situation at this time. He was able to provide a means to pay my debts and not put me further in debt to do so. He was kind and considerate.
Reviewed July 6, 2017
Yvonne ** is amazing! She made me feel comfortable and relaxed and she took sooo much stress off my plate! She explained what Freedom Debt Relief is all about. She explained my options and walked me through the whole process. I was hesitant to call due to embarrassment and fear of being rejected by this program. Not the case! Freedom Debt Relief and people like Yvonne are here to help. They don't judge you. They sympathize and do all they can to help you get out of debt. Honestly.. The best phone call I ever made!! Thank you Yvonne and Freedom Debt Relief for changing my life for the better!
Reviewed July 6, 2017
I had a great person in Nick who helped me to understand everything and answered all my questions. For any who need help with debt problems this is the company to get in touch with. They will help you in the best possible way and make you feel better.
Reviewed July 6, 2017
I have found everyone at FDR to be knowledgeable and very courteous. I never felt embarrassed dealing with their Customer Support agents. Whenever I've had a question or was uncertain as to how to handle something they gave me quick and thorough answers.
Reviewed July 6, 2017
It's been a good experience I wish I had done this sooner. Representative was very thorough in explaining the process of joining and what to expect. He answered all my questions as needed every time. Pleased with his service and hoping the outcome be better.
Reviewed July 6, 2017
Jennifer and Andre: I am very happy with the help and the information I received from these fine representatives of Freedom Debt Relief. They were very understanding what I'm going thru. Even when I didn't know to trust the Co. They did everything possible to let know that I was in good hands. Thank you.
Reviewed July 6, 2017
From the first conversation I had they gave me this overwhelming feeling that all was going to be well. I thank God I contacted them when I did. They supplied you with everything. Even tells you what to say to creditors when they call. And you don't have to go looking for statements or anything. They already have all the information they need. Love, love, love this program. Thank you Freedom Debt Relief. You are great.
Reviewed July 6, 2017
Steve was very helpful! He made me feel so much better about my debt and getting it resolved! Thank you so much! He was very friendly and nice and warming and wasn't judgmental! He is a very nice person and helped me very much! I love this option to help me.
Reviewed July 6, 2017
Just wanted to say thank you to FDR and staff. I'm seeing my debt go down every month. I couldn't have done this without the help of each of you. Let's all be honest, could I have done this myself, probably so but it's difficult to set the money aside to pay these high debts once you fall behind due to emergency circumstances. It's nice that the funds are auto deposited monthly to a dedicated account. The online dashboard is great to watch the progress. Thanks again and I highly recommend this program to anyone needing help with falling behind on high debt.
Reviewed July 6, 2017
I am so happy that I found Freedom Debt Relief because relief is what you are giving me. I know I made this mess and just so happy someone can help me out and in 3 years I will be debt free. I have learned my big lesson and so grateful for Freedom...
Reviewed July 6, 2017
I am just waiting to take effect what we talked about when I join about a month ago. Experience on the phone was good. Email communication was good. Hand outs were good. Hopefully the program starts going here. I am hoping I have not missed anything.
Reviewed July 6, 2017
Tony was straight forward, not afraid of the questions that I had, he actually made me feel as comfortable as one can when in a stressful situation. There are not many folks who care about your hardships, they just want your business, Tony doesn't want me to be a repeat customer!! Thanks for all of the radio commercials to give me the opportunity to call!
Reviewed July 6, 2017
Short & sweet! Very satisfied and happy with settlements so far. They are extremely patient and polite every time I call. No matter the question. Tools I use are very easy to learn and use. Freedom has definitely taken a tremendous amount of pressure off my daily life. I would recommend Freedom to anyone!
Reviewed July 6, 2017
I felt trapped with my debt, and looked into possible bankruptcy. I saw a link for FDR and did some research. I admit I was hesitant. Tracy reached out to me and explained my options and how FDR could help. I joined the program... For the first time in years I feel content. FDR has given me a peace of mind and the help I need. I look forward to getting my financial future back on track.
Reviewed July 6, 2017
I am a very satisfied client. They explained everything during the process of deciding if this was the way I wanted to go, with no pressure to sign up. When I have had questions after signing up, all it takes is an email and I get a quick response.
Reviewed July 6, 2017
I have already told a friend about this company. They are so nice, very professional in handling my affairs, and they are doing such a great job. If anyone is in over their heads in debt, this is the company to call.
Reviewed July 6, 2017
Love the help. Customer service was great. I learned a lot of info. I would recommend this place to anyone who is looking for a place to relief their debt. I appreciate all the help that I received. I cannot wait to get my debt paid off. Again thanks for everything.
Reviewed July 6, 2017
I have had a wonderful consultant to work with. I would recommend this company to anyone. They are very nice and so helpful. If you need some help please give them a call. You will be glad you did. There isn't a lot to the paperwork and they are there to lend a hand.
Reviewed July 6, 2017
My experience with Freedom Debt Relief Co. was outstanding. The young man walked me through everything with patience, clearly explaining everything, listened to my questions, followed though with emails, and gave me all the figures needed to process. This took a weight off of myself. Thanks.
Reviewed July 6, 2017
I have been very pleased with the service and assistance provided by Freedom Debt Relief personnel. They have continued to work on my behalf to reduce and consolidate my debt and ensure that all accounts are handled in a manner which minimizes legal vulnerability.
Reviewed July 6, 2017
I was considering bankruptcy when I saw an ad for Freedom Debt. I called them and within no time they were working to settle my outstanding debt. They showed me how to debt free within 46 months instead of 7 or more years. I highly recommend Freedom Debt to those who are looking for an alternative to bankruptcy.
Reviewed July 6, 2017
I am very unhappy that things weren't explained to me fully in the beginning. It's taking too long for things to get moving with my accounts and I am constantly being contacted by them with threats. I am disappointed that they haven't been contacted that these accounts are being worked on. Every time I call Freedom I don't get any satisfaction with their explanation or my call gets cut off and no one returns my call.
Hello Ms. Decoteau,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 6, 2017
Have been enrolled now for about 5 months or so and very content, grateful and happy for the choice I have made. Thank you all for everything you do! Everyone there is always so willing to help and ease the way to... freedom debt.
Reviewed July 6, 2017
I began the program in November 2016. I have settled one small credit card debt. I expected to have more settled by now as there should be enough money to settle other accounts. The debt counselors have been responsive when I have called and I appreciate that.
Hello Ms. Dotson,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 6, 2017
I always thought this was not real, but when I sign up online and received a phone call shortly after I was impress. I had no idea what I was getting into, I just said a little prayer and went from there. I'm so happy I did, 'cause this program is truly great and my agent I spoke to was very friendly and comforting. She did a wonderful job explaining the program and I'm totally happy that I made this decision!!!
Reviewed July 6, 2017
I have nothing to say but good things. Everyone that has called or emailed has been professional and forthcoming. The experience of having someone summarize my debt and understand my circumstances is wonderful. The relationship at this point been more than I could ask for.
Reviewed July 6, 2017
Even though I am just now beginning the process, customer service personnel has been extremely helpful and understanding, as they provided me with all the information to make the process worthy of comprehending. Thank you for helping with the process and for explaining in detail.
Reviewed July 6, 2017
They get the lowest settlement possible. I would be paying for years if it wasn't for Freedom Debt. I was really in a lot of debt and didn't know what to do. I was very stressed. Didn't know if I could trust anyone online. I did try Freedom Debt and I think I made a good decision.
Reviewed July 6, 2017
I am so happy that I found Dayton ** with Freedom Debt Relief. During the illness and death of my father, I lost complete control over my debt. I went into debt trying to help the family and strived hard to catch up to no avail. I finally realized that I was not going to ever catch up and kept following further behind. I called Freedom Debt relief and was connected with Dayton. Within minutes he was able to get me on a payment plan where I am not only going to save thousands of dollars, but I am being afforded the opportunity to pay all my debt stress free. I feel like a new person today. Dayton has got to be the nicest person I have ever dealt with concerning finances. I can't thank him enough for the time he spent with me in helping get me back on track again. No lectures, just complete confidence in knowing he can help be become more responsible in paying off my debt. Thank you Daytona and thank you Freedom Debt Relief!!!
Reviewed July 6, 2017
Your company is very good at what you do. Thank you for what you have done for me. One debit is paid off for less than what owe and another in process to be paid off for less than what is owe. Thank you.
Reviewed July 6, 2017
I have just begun the program, but l can express my feelings at this time. Everyone is First rate that has been helping me. Element of trust & consideration is important for me to know that I am in good hands & that Freedom has my back. Professional.
Reviewed July 6, 2017
With the progress I've been making, I thought my credit score would increase more quickly. Hoping to start making more deposits to hopefully help out with that. Overall, happy with my decision at this point. My goal is to get this paid off sooner than the estimated date.
Dear Ms. Nelson,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 6, 2017
It has been a new experience for me to be able to have some Debt Relief assistance, with good personal communication by e-mails or by telephone. I will try to accomplish my goal with your team assistance, also be able to recommend anyone who is experiencing any debt problems in the future. Thank you so much for your help.
Reviewed July 6, 2017
I was drowning in debt due to a double income household becoming a single income household. Trying to keep up with the finances, I fell deeper and deeper behind and made some bad choices. Freedom took the financial stress/burden off my mind and helped me get back on track.
Reviewed July 6, 2017
The customer service you provide is excellent. Every time I have questions, someone is there to answer. You send me e-mails anytime you have new information. I like the fact that when I call I don't have to wait for a long time.
Reviewed July 6, 2017
Yes, relief from financial stress, as scheduled, by **. Regards. Reduction in monthly payment due to the credit card issuers. Dashboard updates activity & thus enables to see the progress online. Connected with the Cross Road Financial Technologies (CFT). And is washer to follow up online in CFT also. Customer service via phone is also very guiding, and helpful, especially when in need, both in Freedom Debt Relief and in CFT.
Reviewed July 6, 2017
At first, we were a little worried about the decision to join Freedom, but only after a few weeks, Freedom has made settlements with debt that was not even that old and cut that what we owed in half. We are really excited now and are ready to be all in.
Reviewed July 6, 2017
I just want to say signing up with Freedom Debt was the smartest decision I have ever made. It is such a blessing to have people that care about your finances & taking control & the worrying out of my mind is such a blessing. Thank you FDR. God bless everyone that works there.
Reviewed July 6, 2017
Very professional and respectful. I spoke to Kevin who explained the program to me in detail. Even though I read bad reviews about the program, I knew that Freedom Debt Relief could help me, so will see as time goes on, and I have people already asking me about the program, which I will recommend it to them, once I see personally my results.
Reviewed July 6, 2017
Everyone was very helpful and explain things so I could understand. I felt like they really wanted to help me and they didn't judge! I feel like I have a partner going through this with me not a business wanting money. I would recommend this company highly!!
Reviewed July 6, 2017
I was very pleased on their friendly communications over the phone. And on how the paper work process was done very smoothly and person friendly. The representative were very well spoken. I am very happy that I was accepted to be able to consolidate my credit cards.
Reviewed July 6, 2017
They help me get my credit card debt under control and put the month notes to lower the balance on cards instead of just paying the interest on cards. Was able to save money while paying bill and able to cut monthly bill in half.
Reviewed July 6, 2017
I received a suggestion from a credit company to contact Freedom Financial. I talked with their representative and they were intelligent, kind, patient and understanding. They provided me with complete instructions on how to handle my outstanding debt, explaining their process and what I needed to do. I'm very glad I contacted them.
Reviewed July 6, 2017
Very easy to enroll. Fast, efficient service. I had an accident and was off work for over a year. Medical bills and living expenses piled up and go out of hand. Drs. Decided I was unable to return to work. I am now on a fixed income with limited funds to live on. Didn't want to declare Bankruptcy, so I called Freedom.
Reviewed July 6, 2017
The people are very friendly and helpful. They don't pressure you or talk down to you. They had everything set up in no time and sent the paperwork fast. They don't make you feel like you are doing something wrong by doing the debt relief. It's better than bankruptcy. Very nice.
Reviewed July 6, 2017
I had a positive and courteous interaction with the staff at Freedom. They were very helpful and explain to me what would be in detail if I went with your company. They were down to earth and did not judge.
Reviewed July 6, 2017
Freedom Debt Relief was very easy to work with. They hold your hand through the entire application and resolution process. You have a direct person to reach out to with any concerns or questions and I've always received an answer very quickly.
Reviewed July 6, 2017
These guys are the best. They are understanding and compassionate. They have helped me get a grip on my financial situation. I can now move forward with confidence that at the end of this 24 month process I'll be back to achieving a better credit score and history.
Reviewed July 6, 2017
Amy ** was extremely nice and helpful. I had a great experience. The process was easy and set me at ease with resolving my credit card debt. Overall, I would highly recommend these services. Fast and Friendly service. Really felt like I was taken care of.
Reviewed July 6, 2017
Contacted Freedom Debt Relief after divorcing my wife from China. I had good credit up until the time of divorce but had accumulated over $20000 in credit card debt from various attorney's fees and bills from having to live away from my home. Being retired and on a fixed income, there was no way to manage these additional payments. I contacted Freedom Debt Relief and they set me up in with a monthly payment and negotiated with my creditors. They have already settled with two of my creditors for less than half what I owed. My credit score is miserable, but then I am not going to be applying for credit until all has been resolved and then my credit score will be much improved.
Reviewed July 6, 2017
Really think it is working for me. Too early to tell, keep getting phone calls from creditor and they never stop. You all have paid off one of my bills, so it's seem to be working, I guess it take time. It should pay off more debt in a few months. I will recommend this company to some of my friend.
Reviewed July 6, 2017
I just signed up with Freedom and I have to say that I am highly pleased thus far. My financial advisor, Sam **, explained everything to me in a way that I understood fully. I didn't feel like I was being tricked into anything and he gave me the real! I really appreciate him and the staff at Freedom for making this the easiest experience possible. After speaking with another company prior to Freedom, I felt eerie and uneasy and didn't feel like it was the right decision, but Sam helped me through it. I also love the ability to be able to keep track of everything they do. Thank you Freedom for your help!
Original Review: July 6, 2017
Updated on 11/05/2018: Our income has decreased $600.00 a month. Having trouble paying my amount of $204 a month. Can this amount be changed? You have been good to work with and have certainly reduced my stress but at this time my stress level is going back up since I'm having trouble paying this amount.
Original Review: Too early to know. Everyone has been nice and helpful but just getting started. Wish phone call would stop. I sent change of address and phone numbers but calls are still coming. I have just stopped answering the phone. And I guess I am a little anxious about this, it kinda scary.
Dear Ms. Aden,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 6, 2017
This journey that I have embarked upon with Freedom Debt Relief has been nothing short of amazing! I feel as if they have been holding my hand while guiding me through this process! They explained to me at the very beginning that things were going to be tough before they got better and that is so true!
Reviewed July 6, 2017
Being that you (FDR) received all reports (paperwork) from the credit card companies, I have been audited by our federal government for unclaimed debt. Had to pay several THOUSAND of dollars for this action. I NEVER received any information from FDR for my tax purposes for unclaimed debt. Very frustrated with this matter!!
Hello Mr. Dutton,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 6, 2017
The people that you talk to and work with are really great. Their willingness to help you is awesome, they will work with you hand in hand with you through the process. Do as they say and follow the packet they send you and they will get you on your way to get you debt free.
Reviewed July 6, 2017
Freedom Debt has been amazing to work with & I'm not stressing anymore... Because of Freedom Debt, I'm getting my credit back to where it used to be... I highly recommend to anyone who needs help to get it from Freedom Debt.
Reviewed July 6, 2017
I was extremely pleased with her (Sage **) patience, job knowledge and courtesy as a customer service provider. She walked me through all the details of my application and was very clear and concise with her explanations. If I was hiring a new employee I would hire her on the spot. She put forth a great vision of what her job was and performed it with quality and excellence.
Reviewed July 6, 2017
Tirell was very nice and understanding. He wanted to try and help me the best way he could. He had great communication and customer service skills. He explained the process to me and everything I would need to apply. He had exceptional knowledge. I would recommend my family and friends to him and the company.
Reviewed July 6, 2017
I felt like Scott honestly cared about helping me today. He took the time to talk about different options, where I was headed ultimately and then offered his suggestions. I can't even begin to describe the weight that has been lifted off of my shoulders right now. Yes it's late right now and I'm up working on a couple of things since everyone else is asleep, but I feel like I will sleep well tonight. Thank you for taking time to work with me through this process!
Reviewed July 6, 2017
So far all is good with making this decision to go with this company. I finally have faith that good will be better in my future and get out of renting and purchasing my own home. Thanks for all the help and time that was into helping me success this goal of mine.
Reviewed July 6, 2017
I needed to change the date when my monthly payment was withdrawn. It was very easy to do and the gentleman I worked with was extremely helpful and my fears of not being able to change my pay date, was not even necessary. Great people to work with.
Reviewed July 6, 2017
Was very nice and patient with me while I went through everything with him. And for that I give up a high rating. He went thru the process with me and don't me. He loved to help people who need it. And I really needed it. I got approved and feel like a rock has been lifted off of me. and I thank him very much.
Reviewed July 6, 2017
I was very hesitant to try and look for help. I was considering bankruptcy and had Googled the difference between chapter 7 and chapter 13 and Freedom Debt Relief appeared as an option. So far I'm very pleased. And hope that I continue to be, thank you. Feel the stress leaving.
Reviewed July 5, 2017
Very professional and knowledgeable. Mike was great at helping me feel very comfortable about my situation. I feel that this is the a great option to relieve me from all the stress that I have incurred through being in debt. I would recommend you to my friends and family.
Reviewed July 5, 2017
I was so pleased with how excellent Ms. Dorothy ** explained everything. Her words were clear sound and very understandable. Well spoken kind considerate & patient with me. I'm very thankful for you all's loving kindness! I will recommend you all services.
Reviewed July 5, 2017
Jan was very kind and knew her business as did the welcome call. It is comforting to know someone has my back. Not just sign me up and disappear. At the end of the day I do not worry about being scammed. I was afraid to do this, but after talking to Jan I felt comfortable with going forward.
Reviewed July 5, 2017
The entire staff was upfront with me in the beginning and told me what to expect and how to go about reducing my debt. They were helpful in communicating with my debtors and throughout the whole process advised me the correct way to get things done. I would recommend their services to anyone.
Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 5, 2017
Shane was the best. He talked with me and made my week, no my month. He explained everything to me and took a heavy weight off my shoulders. I would tell everyone I known who needs help to call Shane.
Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 5, 2017
Thus far I'm completely satisfied with the success that I have seen, I'm hoping that within another year all my financial woes will be over. Then I'll be able to say it was all because of Freedom Financial. I'm proud of the staff that has helped me thus far.
Hello Ms. White,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 5, 2017
Consolidate or lower debt - I was very pleased with how was talked to and informed. There was no pressure and fully left for me to decide. The response time as well as the online availability is comforting. I look forward to this being completed with as much stress reduced as possible.
Reviewed July 5, 2017
Tanya is definitely an asset to your company. She made me feel comfortable and gave me the option and time to build up my courage to finally give her a call. It was her encouraging words on the email that made me decide to work with her and your company.
Reviewed July 5, 2017
Everyone is amazing. I just got started but I'm starting to feel better already with how sure everyone sounds. This is a big step in my life that is hopefully going to make it tons better. Thank you Freedom Debt Relief for helping me and my family get outta debt.
Reviewed July 5, 2017
I am so happy to be working with Freedom to relief my debt, I would like to retire in a few years and be debt free. Thanks to them for helping me. I had my first settlement and am excited for of them to come.
Reviewed July 5, 2017
I am so excited to finally be on a path to becoming debt free... I think this is the best decision of my life. Steve was awesome and give him 5 stars! I really want to get back on track with my finances and I was skeptical at first. Being in the Mortgage Business and being a consumer credit counselor myself I was very scared, but being in debt is scarier!
Reviewed July 5, 2017
Freedom Debt Relief has been a godsend to work with. Your people are friendly, knowledgeable, and diligent in their quest to help me out of my financial difficulties. Thanks to you, great progress has been made in dealing with my creditors. I cannot recommend your service highly enough. Thank you!
Reviewed July 5, 2017
It's very hard to log into our account to review things. I always have to call someone for help and has never been correction. My time is limited on the phone and would love just to be able to log in instead.
Reviewed July 5, 2017
My experience with Freedom Debt Relief has been very good. They almost have all of my bill negotiated. Just have a few left and I am happy and pleased how quickly things are moving. I would recommend friends and family members. If you ever get in a bind and need assistance call them.
Reviewed July 5, 2017
Ira was very helpful and made everything easy to understand. Glad I called you folks. Your program will help me to finally get out of debt, and not repeat the same mistakes. I will definitely let my friends and family about this program. Thank you Freedom.
Reviewed July 5, 2017
I have been very happy with the services provided. You have done exactly what you said you would. I have already referred you to a few people because of your upfront work and continual work on my behalf. This has been a seamless transition into financial improvement. Thank you!
Reviewed July 5, 2017
As of now all is going well. When we have a question or not certain of something we know we can always call and get the help we need. Everyone is friendly and professional and ready to answer questions and concerns.
Reviewed July 5, 2017
I would like a more accurate monthly accounting of what I pay versus what is still owed. This is currently not sent to me and I think it would be very valuable. Perhaps even a breakdown by debtor would help tremendously!
Hello Mr. Boyer,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 5, 2017
I am so happy that I found Freedom Debt Relief! After suffering a traumatic brain injury and going through a divorce, I had many issues financially and with executive functioning. I was drowning in credit card date and many different due dates. Kim ** was an incredible, friendly resource to me! She was very patient and explained everything to me in simple terms. Thank you!
Reviewed July 5, 2017
Upon signing up handle several charge account debts, we were asked if we wanted the $12 per monthly added to cover legal fees, but was made to believe that all the accounts were going to be acknowledged through the companies only to be sued by 2 more..
Dear Mr. Bess,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 5, 2017
John was very respectful and very clear in his explanation and very confident. It was a pleasure Haven. Somebody very helpful to guide me and explain what is going to happen with my creditors and how the settlements are going to be. I am very happy. Thank you John.
Reviewed July 5, 2017
I have had 2 settlements offered in 6 months and that makes me less stressed. We are still dealing with being afraid of losing our home but this is helping in other ways and the credit companies are not calling which is really nice.
Reviewed July 5, 2017
This is the best program I have been a part of in a long time. I would like to get more education around the cons of modifying my payment schedule, month-to-month (due to conflicting life circumstances). Also, it would be great if settlements happened faster. However, I'm patient.
Reviewed July 5, 2017
It's been a long road and there's more pavement to cover. However, I'm very pleased with the payment arrangements, and when I need to skip a payment they are in full support and understanding. So far, I'm on track with no late charges pending. Regards.
Reviewed July 4, 2017
Kim ** was an excellent and friendly representative who helped me quickly and easily get everything set up and ready to begin clearing my debts. She answered all my questions and made the entire experience extremely easy and without any stress.
Reviewed July 4, 2017
I can say that I have never felt so relieved with what I have experienced with Freedom Debt Relief. The people I have come in contact with have all been so nice in helping me whenever I had a question. I just called and they helped me and assured me that they could help and sure enough they can. I also get e-mails from the lawyers assigned to me, I have not needed their services as of yet, but they are there just in case and I am so happy to know that. The burden that I felt before coming upon Freedom Financial was way to heavy for me to handle alone, I am so happy I found them!
Reviewed July 4, 2017
I would recommend this to a friend because of sense of relief. If I know anyone that needs help with bills and that is struggling I would definitely recommend you guys. It might take some time to get use to the idea but I think at the end of the day people will be making the right choice.
Reviewed July 4, 2017
Gregory was excellent. Very informative, patient and professional. I was apprehensive initially. However, when I started to state my concerns Gregory made me feel at ease like I was making the right decision. He is truly professional. I feel a sense of freedom. Now I look forward to a brighter financial future. Thank you for your help.
Reviewed July 4, 2017
I have to go to the office in San Mateo for someone there to help me. I need a call from someone who start the negotiation and when it is done. Names of creditors that has been satisfactorily completed, the amount, and the date. For FINRA report mailed to **. Thank you.
Dear Agnes,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 4, 2017
Very satisfied. At first, didn't understand the length of time it took to make contact with consumers for whatever reasons. Now my debt is finally decreasing with the help of the DRP. DRP has really stepped in as opposed to talking with my creditors. Thank you.
Reviewed July 4, 2017
Very clear and detailed representatives. They took all the time needed to review, clarify and explain everything to me. I had a lot of concerns and questions regarding the company but everything was clear after speaking to them. First time in a long time that I felt like it was not someone just trying to sell me a product no matter what.
Reviewed July 4, 2017
Working with Freedom Debt Relief has been a learning and humbling experience. I had mismanaged my money terribly and was facing financial disaster. Once I got on board and have been making my payments. My debits are slowly but steadily being resolved. I have a long way to go, but I am for all the help and words of encouragement they have provided. Aileen was my first contact and I cried over the phone to her. There was no judgment or assumptions made. Just straight forward answers and assistance from day#1. I hope everyone who is struggling financially for whatever the reason picks up the phone and make the call. It will be hard and you will need to be committed to this but it will work and you will see progress in a very short time. I thank you with all my heart. Freedom Debt Relief is AMAZING!
Reviewed July 4, 2017
Jose was very helpful and give me all the information I need. I'm really happy with his experience. Thank you Jose and I definitely recommend to everybody. Don't be afraid. Come and ask them because they really wanna help everybody. Just contact them. They're really professional.
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