Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) is a debt relief company with 4.5 out of 5 stars on our site, based on over 34,000 customer reviews. Founded in 2002, it provides debt settlement services and client education. Its fees range from 15% to 25% of the enrolled amount, depending on the state the client lives in and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- Can help settle a variety of unsecured debts
- No fees until settlement reached
- Can cancel at any time without penalty
- Debt settlement can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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Reviewed July 18, 2017
The whole program has been working great for me. Easy to do. Everyone is very helpful and questions are answered in a timely fashion. It made for a less stressful time for me. I would recommend this program to anyone who is drowning in debt.
Reviewed July 18, 2017
I am very disappointed in Freedom Debt Relief. It started out to be a 44 month program. We even paid more a month to finish early. Things went well for about 3 or so years. Accounts were being settled in a timely fashion. We were to be debt free Nov. 2016. That date kept changing. I feel we were misled. We were even told at one point there would be extra money coming back to us because we had more than enough money in the account to settle everything. Nothing more has been done in months. Now I am being told you have to have so many clients with the same account names to get a good settlement. It seems this is never going to end and stays on our credit report. I would think you would want to see our credit scores being helped. I give you a zero rating at this time. I don't even check the monthly statements, What's the use. They never change.
Dear Linda ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Freedom Debt Relief agents are really excellent in their work. At the beginning of this process, I was explained in detail how it will all go, and that's exactly what happened. I am so relieved that I am down to 2 (out of 8-9) accounts, and it's all thanks to this great company. Honesty, professionalism, and great work. Thank you Freedom Debt Relief.
Reviewed July 18, 2017
From the first interaction I had with Robert it has been very pleasant. I was made to feel at ease with my decision to seek help with my debt. He has answered all my questions and eased all concerns I had.
Reviewed July 18, 2017
When you call the 1-800 number everyone is polite, professional and helpful. The program works, I have about a year left and I am so looking forward to being debt free for the first time since I was 18 years old. Never had to wait to talk to someone at the 1-800 number and the online website is very helpful.
Reviewed July 18, 2017
Freedom Debt Relief is a great program. I truly believe it was the best decision I ever made to get out of debt! They have great customer service that is always there to help you with any needs! Thank you Freedom Debt Relief!
Reviewed July 18, 2017
Michael was very helpful and walked me through all steps very thorough. Thank you for your help. So far so good except I cannot delete my name and phone number from the Discover account. All of the people at FDR have been really knowledgeable and helpful.
Reviewed July 18, 2017
I feel I can manage and tackle my debt easily and with a lot of support. I don't feel overwhelmed. I would recommend this services to anyone seeking to eliminate debt. I don't have anything else to write other than great customer service and easy tools.
Reviewed July 18, 2017
With our Freedom we would have never been freed from our debt. Feels great to see the light at the end of the tunnel. Customer service was great handling any issues or questions along our journey. Best decision we made.
Reviewed July 18, 2017
I was very skeptical at first. Always arguing about this and that as time was passing. When I was seeing progress I became more comfortable. I recommend everyone to give them a chance. If I never took the leap of faith. They say it would cost me $100,000.00 in interest.
Reviewed July 18, 2017
Freedom Debt Relief, has help me settle a debt that would have taken more than ten years to take care of in a couple of years, I am down to settling my last debt and they have been a great help by giving advice and encouragement to push forward and help me settle my debt and I am very grateful for all they have done.
Reviewed July 18, 2017
I had over $35,000 in debts, credit cards and revolving credit accounts. I would have never been able to pay it all off in my lifetime. Through Freedom Debt Relief's program, about half that debt is paid now (in about 2 years) and the remainder is on schedule to be paid in about 2 more years. On average, Freedom Debt Relief has been able to negotiate with my creditors to settle my debt for approximately half of what I owed. I am extremely grateful!
Reviewed July 18, 2017
I have been a member for two and one half. My debt is going down. There are several credit bills that have been totally paid and I am working on my last one. I have one and one half years to go then it's freedom. I have learned my lesson well and I do not trust snake oil salesmen any more.
Reviewed July 18, 2017
The process was easy and the people were great and courteous, they helped you with everything questions how to get started, helped with every step of the way. They keep you in the loop on everything. Keep you informed on each bill you are paying how much was lowered. They work hard on your behalf. They are always there for you. Would recommend to friends family and everyone.
Reviewed July 18, 2017
Suffice to say, no one wants to get into a situation where you need Financial Freedom's (FF's) services. However, if you do get into such a situation, FF is outstanding. Staff are professional and courteous - a big plus for me - and I have never had to wait for the answer to a question. The payment system is simple and progress is easily monitored through the "Dashboard." I give FF my highest recommendation.
Reviewed July 18, 2017
Very knowledgeable and helpful employees. Make you feel confident about the process. Keep you up to date on your progress throughout the program. My progress went slower than most but generally a good experience. The flexibility helped a lot. Would use again if needed.
Reviewed July 18, 2017
Freedom Debt Relief is an amazing organization. They explained how they would handle my case and were upfront and honest with my expectations. The web-based tool is easy to use and breaks down the details. I would definitely recommend them to friends and family.
Reviewed July 18, 2017
FDR has been great. Customer service has been good also. All my small accounts have been handled with ease. I am now dealing with my largest debt and I call FDR often. There is so much confusion. I wish I could get clear info each time I call. I feel that only leaders can give me the correct info. FDR has grown so much. With that growth, as with any company, I find customer service diminishes.
Reviewed July 18, 2017
I see an improvement in my credit score already. Plus it is a pleasure not having to deal with the calls from annoying credit card companies. I can just refer them to Freedom financial. I also like that when I needed to lower my payments I was able to do so. They really worked with me.
Reviewed July 18, 2017
I am very happy with the help I have received from FDR! When I have a question it is answered in a reasonable amount of time and the display of my account and what they are doing now and next is very easy to understand!! I appreciate it all very much!
Reviewed July 18, 2017
Freedom Debt Relief is the most helpful, on point, straightforward process. They help guide you onto the right track & get your life back. I couldn't be more happier with their service. Would highly recommend Freedom Debt Relief's service!
Reviewed July 18, 2017
All the people have been great in communicating with me. They told me in the beginning it would be 3 years to pay off all my credit cards and it will be 3 years in September with them paid off. I would highly recommend them.
Reviewed July 18, 2017
Freedom Debt Relief is a great company that helps you get rid of your debts and get your score up. I highly recommend Freedom Debt Relief to anyone that needs help paying off their debts and raising their credit score. Their customer service is very helpful.
Reviewed July 18, 2017
We had accumulated a lot of credit card debt and without this service it would have taken us over 30 years to pay it down. We have saved a lot of money and this is so much easier than doing it on our own. Highly recommend it if you find yourself in debt and want to pay it down!
Reviewed July 18, 2017
This has been a journey that could have been a nightmare. Freedom has made this an enjoyable experience from day one. The customer service representatives were always helpful and very courteous when I called. They encouraged me with each conversation. Thanks for helping me take control of my life again not being indebted to the credit card companies.
Reviewed July 18, 2017
I have been excited to pay off my debt. I feel I didn't get full disclosure on how you were paid. I just didn't understand the process. I also think the charge for sending payments to my creditors is high. I feel the person who signed me up was the person who should of explained things better. Everyone I have talked to since has been very kind, professional and helpful.
Hello Ms. Geisser,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
They negotiated and lowered my debt for each and every one of my creditors. They even provided legal assistance. So far my debt has decreased over $13000 from the original $25000! What would have taken over fifteen years to pay off, will resolved after 3 and a half years in the program.
Reviewed July 18, 2017
I have learned that credit card debts can be crippling when having a family. Thanks to Freedom Debt Relief has taught me how to respect and manage my finances. I now look at debt in a different light! I have a goal. My responsibility is to eventually be debt-free.
Reviewed July 18, 2017
Couldn't be more pleased with Freedom Financial! I am debt free now and never once did I have a bad experience! Great customer service and flexibility when I needed it! I would highly recommend this program to anyone with debt!
Reviewed July 18, 2017
I am so happy with how Freedom Debt Relief has handled my accounts. Most importantly, the level of professionalism and caring from every single employee has exceeded my expectations!! Each time I have called I have received excellent customer service. I am almost debt free and couldn't be more thankful for the help I received from Freedom Debt Relief!
Reviewed July 18, 2017
Anyone who has ever been in serious credit card debt knows how scary and isolating that can be. Freedom Debt Relief was amazing, and I can't even really express how much they helped me. It was not a short process (probably took about 4 years), but they helped me every step of the way, and I am completely clear of cc debt now. They explained everything thoroughly, and each time I called with a question, they were incredibly helpful and kind. I honestly cannot say enough positive things about them.
Reviewed July 18, 2017
Satisfied with the progress and success of the program in resolving my situation. The resources provided are helpful along with great customer service. Have worked with me on certain occasions on finding a resolution to my needs. Would certainly let others know about Freedom Debt Relief.
Reviewed July 18, 2017
It is taking way longer than I thought it would to negotiate my last settlement... also, the payments I make are so expensive. Also, the program itself is taking way too long... I feel like I could have negotiated my last debt myself a lot quicker.
Dear Lynn ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Amazing team work from start to finish. Debt Relief took over my financial matters and made everything easy for me. I would like to recommend FREEDOM Debt Relief if you having problems to pay your bills and/or your credit cards bills. I hope Debt Relief continue helping people like me and millions of others.
Reviewed July 18, 2017
I have been very happy with Freedom Debt Relief. They saved me and helped me to get out of debt when I was unable to do anything with it. I was sinking fast. I am almost finished with my plan and am looking forward to being debt free very shortly. I can't wait to finish and be done. Thank you Freedom Debt Relief.
Reviewed July 18, 2017
I am very happy that I chose this to resolve my debt. He really is going so fast. I can't wait til it's done. I had to use the lawyer that they recommended. It worked out very good. I get updated emails which helps me to look over things. Just love it
Reviewed July 18, 2017
I'm still working on the reducing my $65,000 credit debt with about a year left so far so good, collection calls have quit and credit is rising. Most the debt was settled for under 50% of what I owed and we have definitely grown on credit education.
Reviewed July 18, 2017
In dealing with FDR I have found out they are not just talk, they are Action which in my book shows real Leadership. They do just what they say they will and get it done. Their staff is highly trained and dedicated to helping you solve your problems from day one. I would highly recommend FDR to anyone.
Reviewed July 18, 2017
Greatest decision I've ever made to become debt free! FDR makes it simple and easy to enroll and track your progress while in the program. You choose when you want to pay monthly or biweekly and they reduced what I owed by more than half. Customer service is always very informative and helpful and I couldn't say enough great things about FDR. Yes, at first your credit will take a big hit at first so make sure you are ready for that. But cutting up all the credit cards and not being stuck with high minimum payments was WELL worth it.
My credit is building up now and I enrolled in the 4 year payoff plan which def beats the 30 year payoff making minimum payments to the credit card companies. Mortgages and car loans are not affected but again, this will affect your credit score. You CANNOT open a line of credit with any credit card or for example (a loan for a bed set) or you will forfeit the program. Needless to say I am happy to become debt free and this program makes it easy! Thank you Freedom Debt Relief!
Reviewed July 18, 2017
Very happy with the way Freedom has been handling my debt resolution. I have been a part of the entire process and they keep me informed and up to date with every settlement. Very happy with the outcome of my cases. Freedom continues to be to problem solver.
Reviewed July 18, 2017
I had to opt and end early for other reason but not fault of FDR. They were great to work with. Customer service always handled everything I needed done, I completed plenty or creditors with no problem, and communication was awesome. I would definitely go through it all over again with them if need be.
Reviewed July 18, 2017
I have called many times with no results. They don't have a number they need for a account. I cannot get it. The account is closed. Would have to go into bank to get it. Each time I call they say, "No problems. We can do this." Each time I call the same thing, "Where is the number,. I say, "Can't get it." They say, "No problems. We can get it." No results. Different stories each time I call. Very angry and frustrated. Need info that is correct and follow done.
Dear Martha,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
I'm so glad I chose this instead of bankruptcy, Freedom is exceptional people of working with you, no matter who you talk to these folks are great and they don't give up. They have taken so much stress off me. I am very thankful for choosing Freedom Debt Relief.
Reviewed July 18, 2017
They did what they told me. I'm almost done with my debt... they work hard to get a best deal when it time to deal with debt collectors... great work FDR. I never thought since first day with them that I made bad decisions... they always took care of me when I needed.
Reviewed July 18, 2017
Very dissatisfied with this program, would not recommend to anyone. Overpromise and underdelivered. Was told how easy it would be to pay off early, keep getting promised that it's almost finished, cannot give me any info or help to expedite the process, asked repeatedly.
Dear Heather ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Freedom Financial has been a lifesaver! They really went to bait for me and helped reduce the amount of my debt and set me up with a realistic monthly payoff amount. So far things are going smoothly and my debt is being paid down. In a little over a year I'll be paid off. Great company!
Reviewed July 18, 2017
This site has enabled me to reduce my debt. Less stress and easier to manage my bill paying. They are always there to help you. I can't say enough about Freedom Debt Relief. They always protect your information. And advise you when you need advice.
Reviewed July 18, 2017
Freedom Financial has been a godsend to us! They work hard to resolve your debt as quickly as possible and keep you informed of their progress every step of the way. They also work with you should your financial status change (unemployment, etc.) regarding your monthly payment. I also encourage anyone who enrolls in their program to take advantage of their legal team who will take care of any and all issues that may arise.
Reviewed July 18, 2017
The accounts that have been resolved have been half or less what was wed. It's definitely helping me get back on track. I am able to live a more financial sound life due to their help. I'm now able to begin again rebuilding my finances.
Reviewed July 18, 2017
Would like if you were able to get on smart phone as I do not have a computer or internet. Would also like more communication as to what is being worked on and the progress that is being on that. Customer service is wonderful and always helpful with any problems you have.
Reviewed July 18, 2017
Relieved is the one word to describe how I feel. The reps have been nothing but superb looking out for my best interest. I have passed information onto friends that are in the same situation I was in.
Reviewed July 18, 2017
First off, I do want to thank your staff for what they have done on my behalf. My issues are with going over my original contract by 15 months with little info about why. The Capital One account shows in progress despite being paid off for more than 2 and a half years (haven't received a satisfactory answer as to why). I have less than $5,000.00 left to be negotiated and $6003.00 in my "savings" (how much more needs to be saved to settle these accounts?). You wrote in FAQ that a separate account is good for settling in a faster time and that I control it because it's my money. If so, why is there no interest being accrued. Why am I being charged $7.25 a month to maintain this account and if there is interest being accrued, who gets that money?
I also want to know how am I going to get my leftover money back after graduating from the program? I hope you understand my concern. I'm going on 5 years on a 3 and a half year contract. I never missed a payment and did everything that was asked of me thus far. I don't want to go on for much longer. At some point we have to finish this program. Again, thank you for what you have done, but I believe we are in a position to do better. I'll be more than happy to talk to you in more detail over the phone or in person if necessary. I also want to say something about your customer service people - they are very nice and professional, but rarely have answers and always promise to call back, but never do. That kind of takes away from the experience.
Dear Keith,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Freedom Debt Relief has been true to its commitment to reduce my debt and is right on schedule as promised. While my credit score has plummeted that was to be expected and will improve as I stay on track to stay debt free.
Reviewed July 18, 2017
My oldest child was getting ready to apply to college. Financial aid was going to be sparse based on the combined incomes of my husband and I. I knew I had to get my credit cards under control and was unable to do it myself. An internet search brought me to Freedom Debt Relief. FDR negotiated well on my behalf and I am less than a year shy of paying off all my debt. I recommended FDR's services to a friend who also needed credit counseling.
Reviewed July 18, 2017
I'm very happy with my experience with Freedom Debt. They help me when I didn't know where to turn. The customer service is excellent, whenever I had a problem they were very nice and helping me solve it. They explain everything to me when I first started the program, so I could understand it. I'm happy I found them to help me in solving my debt. I recommend them very highly on helping anyone solve their debt problem.
Reviewed July 18, 2017
When first signing on to Freedom Debt Relief. I didn't know if they were a sham or on the up and up. It took 8 months to decide that they were respectable. I am into the 3rd year of a 4 1/2 to final payment, and so far, no lawsuits with any of our 23 creditors.
Reviewed July 18, 2017
Folks, Freedom Debt Relief is the only folks that helped me! I had tried to get the card companies to let me close the accounts and pay lesser amounts per month. They had me extended far above what we had originally agreed to so when I did get in trouble the card companies just said no, and wouldn't help me at all, I was blessed enough to find this company after checking on them with BBB and my state agencies. They passed muster and eventually I will be free of debt without declaring bankruptcy, which no one wanted to help me with either. It's a long road and it feels like it will never end but it will end, and though it's terribly hard sometimes it is a good thing and these are really caring good people.
Reviewed July 18, 2017
Still a little confused about what I need to do. I do not have my account numbers for the Capital One accounts. Also I need an email address where I can send back the forms I was to complete. Also, need a phone number to give the creditors who are calling.
Reviewed July 18, 2017
NEVER EVER was I told that Freedom would was going to make payments to the creditors. It was an assumption that Freedom paid the creditors and I would in turn pay Freedom. I am VERY dissatisfied, and would NEVER have done this consolidation if I had known that. OR... I would have negotiated with the creditors myself, as at the time of consolidation I was not past due with any of them. VERY, VERY DISSATISFIED.
Dear Janice,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Thanks to Freedom Debt I am on my way to being debt free and build back my credit. Thank you Freedom Debt for giving me back my financial balance and my credit worthiness. I receive such good service and personalize assistance on my account, I will recommend to my family and friends.
Reviewed July 18, 2017
It was a hard decision at the beginning because you don't know what is going to happen but you have to trust the process. For us everything happened as I was told. Very happy with the result. I would recommend to anyone that have to use this program to get out of debt.
Reviewed July 18, 2017
Freedom Debt Relief helped me to solve a debt problem of which I thought there would be no solutions to this financial problem. I honestly do not know how I would have resolved my situation without their assistance. Should you find yourself with insurmountable debt, I highly recommend their expertise and services.
Reviewed July 18, 2017
Freedom Debt Relief has helped me get back on track financially. I consolidated my debts to a monthly payment and saved so much money. Customer service representatives are professional and fast. Just one scenario I was not told that the creditor can subpoena you to court.
Reviewed July 18, 2017
When I needed to set up payments to catch up on payments the lady I spoke with was very helpful and extremely nice. I now feel like if I have a problem I can call for assistance and not be chastised for any issues. They are very good of keeping me informed.
Reviewed July 18, 2017
I would definitely recommend FDR to anyone that I know who is having financial issues. You guys have saved me thousands and I truly appreciate it. I only have a few short months left until this is completed. I can't wait until this is over. Thanks again for everything you've done.
Reviewed July 18, 2017
I have been pleased with the program. My only concern is the date I was given to be my last installment, all of my debt had not been resolved. It has been 5 months since the debt should have been resolved and there are still 2 accounts pending. No one has contacted me to let me know why, these 2 accounts are still pending. I would appreciate being kept informed.
Reviewed July 18, 2017
Freedom Financial has been a less than stellar experience for me. I've done most of the work myself and the communication I received from Freedom Financial is horrible. Most often I got a different answer from each agent I've spoken with concerning my balance/settlements, etc. and I would absolutely not recommend Freedom Financial to anyone.
Dear Jerline ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
I was very happy with the results of the debt relief program until the final two accounts. It has been months and no settlements have been proposed. I have enough in my dedicated account to pay one in full and suggested that to customer service via email but received a generic response about that depending on how much I have in my dedicated account. I have two and half more months left in the program and I am sorry that it is ending on this negative note.
Dear Ms. Fitzgerald,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
It was a great pleasure to deal with someone that's knows how to get out of debt. I also enjoy that the Freedom keeps contact with all the transactions that are done in your accounts. The emails that you send to show where you are at on your debts. Thanks.
Reviewed July 18, 2017
I am at the tail end, with only 4 accounts left to settle. There has not been any settlements or communication from Freedom Debt Relief at all in 2017. When I call to check the status, I would hear, "We are working hard to settle your debts." Recently they have changed the status online of my accounts to "strategic hold" or "Bulk Negotiation". Both classifications are generic. It seems that FDR is prolonging the process so that funds keep going to them. In the beginning it seems like negotiations and settlements happened relatively quickly, however recent lack of progress has been frustrating. Getting ready to withdraw the 3,000 in my account and negotiate the remaining 4 accounts myself. Customer service is always courteous when I call.
Dear Ms. Gibbs,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Our experience has been GREAT!!! We are looking forward to being debt free. When we started this journey we were not sure we had made the right decision, but it has proven to be one of the best decisions of our life together.
Reviewed July 18, 2017
I was truly underwhelmed with debt when I was told about Freedom. I contacted them and they immediately took charge of the problem and set to work solving it. Thankfully, they saved me thousands of dollars and made paying it back super simple. We set up an automatic withdrawal once a month and everything has run smoothly from there. We're almost at an end of our trip and I would definitely recommend them to anyone who is in a financial bind and needs a quick and efficient solution.
Reviewed July 18, 2017
Great with lowering your payments. Great customer service. Very happy with the job they are doing to help me be debt free. It didn't take much time for them to start helping me bring the amounts and payments down. I would definitely recommend them to my friends and family members. You won't be sorry.
Reviewed July 18, 2017
My experience so far has been excellent. The only hitch to come up was that I thought you were canceling the credit cards and didn't stop automatic withdrawal from my checking account and Discover ended up drawing a payment from my account. I might suggest that you discuss this when signing up anyone. I have since gone to my bank and deleted any automatic withdrawals. The process to eliminate this debt will take 48 months but the relief was almost instantaneous. I feel like a 500 lb gorilla has been taken off of my back. Thanks!
Reviewed July 18, 2017
I have been very happy with the staff at Freedom Debt Relief. They have walked me through the process. Their legal team has also been helpful through out of the process. Bankruptcy is never the best process if you can avoid it. Freedom Debt Relief makes that possible. They setup the program and manage everything with an estimate of a timeline to complete the process on the timeline. We are running a little behind the timeline schedule but we are getting close to the final payment. I recommend Freedom Debt Relief... Give them a call.
Reviewed July 18, 2017
Instead of helping people with their debt, they are literally hustling folks by and charging an enormous fee for each debt they negotiate which really only knocks down your debt just by a few hundred dollars if that!!! I am very dissatisfied with this company and what they are doing. Hustling the poor!!! Shame on you.
Dear Jacqueline ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
I have to say that I am happy with my experience because this program has done a great job with clearing my debt. There was one occasion that I had to do more work than I thought was the job of the program near the end. Returning phone calls was a big problem. When I advised that I in fact cleared up my last account on my own no one responded with final information. And as of this date I still have not had a response on concluded debts and what happens. This is where my total dissatisfaction comes from. I recommended the program to my daughter and she utilized the program and have concluded her debt as well but the promise of any type of recognition for this was not followed through on.
Reviewed July 18, 2017
Freedom Debt Relief has been a tremendous help with lowering my debt. They keep you notified at every step and the online account is easy to use. I recommend this program to anyone who needs help getting out of debt quick. Thank you Freedom Debt Relief!
Reviewed July 18, 2017
OMG. I can't believe how courteous & helpful the staff is. They answered all questions with honesty & are true to what they advertise. I am about to graduate & I have called them with some of the most mundane questions & they have responded like it was the most important question ever ask. I love them.
Reviewed July 18, 2017
Have begged for communication with a live person for almost 2 years. Every time I have to begin my process all over. It's like no one knows what happened before. Just been a tiring process. I finally just quit calling for help.
Dear Gerald ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
The best decision I ever made. Debt almost paid off and I am finally free of ridiculous finance charges and living paycheck to paycheck broke all the time. Customer service impeccable. Only thing I will say is that it has taken longer than I was promised.
Reviewed July 18, 2017
At first, my debts were being knocked in half on after the other. I was delighted. Communication was terrific. Months before my projected end point, I had enough cash in my account to settle last two debts. It seems as if I fell off the radar and no one cared about completing the debt relief. Every time I called, I was told it would be "escalated" and nothing was done for two years. Very frustrating. Finally done after two years of hounding them and one year after my "target" completion date. Ugh.
Dear Laurie ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
Freedom Debt Relief has helped me to get past my debt that would have taken years to pay off. It was one of my best decisions to go with Freedom Debt Relief. They negotiated all the payoffs and I was kept in the loop by okaying the payoffs. They answered any concerns in a timely manner. I would recommend Freedom Debt Relief to anyone looking to get out of debt.
Reviewed July 18, 2017
Freedom Debt Relief has done an excellent job. I have been in the program for over three years. I am debt free. Thank you. I recommend Freedom Debt Relief to everybody, the best way is to keep up the commitment you will be debt free soon. Thank you again.
Reviewed July 18, 2017
My experience with Freedom was a godsend. They listened when I was facing my hardest financial challenges and devised a plan to help. While it took sacrifice over four years the result was well worth it. I wholeheartedly recommend Freedom Financial if you're looking for help.
Reviewed July 18, 2017
I started the program and was told that May 16 would be the finish line. I understand that resolving some accounts could take longer but it is now July '17 and I still have a couple accounts not resolved. I have called numerous times to get resolved even if that resolution costs me more money then I am fine with that but still no resolutions. The customer service associates seem to not understand the requests. I would be very satisfied if the program worked as promised as I have saved thousands on debt but again, I want these accounts resolved so I can move forward.
Dear Kenneth,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 18, 2017
This has by far been one of the most positive experiences. They are always willing to solve your issues and communicate in a timely manner. My debt totaled more than $20,000.00 and I resolved it in only 42 months. Would definitely recommend!!!
Reviewed July 18, 2017
Freedom Debt Relief has enabled me to be rid of debt that would have taken much longer to pay off, and with less expense. It was embarrassing to start off since I had to stop paying my creditors, which is totally against my personality. I wanted to be honest but the credit card companies don't mind gouging people who have insufficient income to live a normal life. It was my own fault to be in debt, but sometimes a person doesn't know how to be free. FDR has lifted a burden from my life.
Reviewed July 18, 2017
Freedom Debt Relief has been really great with helping me handle my debt and has worked hard to settle these accounts for less than I owed. It has taken a little longer than I thought to resolve everything but as a whole I am very pleased!
Reviewed July 18, 2017
I joined their service during a time of great distress. We had just moved and then found out my wife was pregnant. The entire staff at Freedom was compassionate and understanding. We never would have made it without their help and services.
Reviewed July 18, 2017
This company is very knowledgeable about helping you with financial goals, they are professional, & wise. I have not had any problem with them. I would recommend them to anyone. So I thank them for the help they have given me in resolve my debts.
Reviewed July 18, 2017
It has taken almost 4 and a half years to complete the program. I started the program in July, 2013 and will complete it in Oct, 2017. It has really been a struggle and we have had to give up a lot, such as groceries and my family has not been able to go anywhere or do anything because of lack of money, but we are looking forward to completing the program and being able to "live again".
Reviewed July 18, 2017
Gillin was great helping me decide what to do. She was very patient with me and didn't seem to mind having to repeat over, and over, again, and again. I had been thinking about filing for bankruptcy. Dominica was also very patient with me, even though she also had to go over things several times too.
Reviewed July 18, 2017
Ms. ** is an awesome team member who displays compassion, empathy, and professionalism regarding assisting others to resolve debt issues. I'm grateful for the opportunity to work with the team as I strive to succeed during my time in the program. Thank you.
Reviewed July 18, 2017
I had a great experience, from the letter I got in the mail, the online evaluation, then onto enrollment. Jon was very patient and helpful with my many questions. I look forward to working with this company to resolve my debt.
Reviewed July 17, 2017
Very helpful, can't wait that all my Debt will be paid off. I miss I have found this sooner, life will be brighter soon. I would recommend this to anybody that is in credit card debt. Very easy to understand, helpful.
Reviewed July 17, 2017
Dan ** was very helpful, and he has a lot of knowledge about Freedom Debt Relief. Dan was very professional and respectful. I felt like I have known this guy my entire life by talking to him. Dan deserves a Raise. Thanks again for your professionalism.
Reviewed July 17, 2017
Thank you Linda **. With your help with getting me on the right track to becoming debt free. Your program is exactly what I needed. I have successfully used a service like this before in California and it really helped. You made my life better.
Reviewed July 17, 2017
While I realize that your first responsibility is to help me negotiate my debt, I would be helpful if you provided some advice on updating credit bureau information. Some debts have been settled which I thought should be reflected in my credit report. I appreciate all of your efforts.
Dear Mr. Thomas,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 17, 2017
I am just thankful to speak to very informative, kindhearted, knowledgeable advisors on embarking this new journey to freedom relief. My girlfriend has seen my financial hardships and has been recommending me to seek the help of FDR and so I called. From my advisor Cristen ** to the welcome team Christina, they took time to make sure I understand the program and I really felt they are there for me. Their patience and customer service is excellent. I am thankful to GOD for you and with FDR, I will promise myself to be financially responsible and will be debt free for keeps. GOD BLESS EVERYONE!
Reviewed July 17, 2017
I'm extremely satisfied with FDR services. You guys have a very good way of presenting your services and I appreciate the way Kevin ** handled my account. I've wanted to get my debt under control for quite some time now. Thanks to FDR, I can begin to breathe again. Thank you, I look forward to working with Kevin and FDR for the next 48 months.
Reviewed July 17, 2017
My experience with Freedom Debt Relief was very informative and very welcoming. All of my concerns were address and I would recommend this service to a friend. I am looking forward in working with the service to help me work out my debt situation.
Reviewed July 17, 2017
So far my experience with FDR has been good. I did have an issue with not being able to suspend one payment but was not allowed to do so. I mean I could have but was given the doom and gloom of missing one payment. Also, I don't really know what percentage (%) is paid to FDR for their services. Other than that they have done way more with my creditors than I believe I could have done.
Reviewed July 17, 2017
I saw your ad on the internet and decided to call. I was given concise and accurate information. Then I was guided thru the entire process in an easy to understand manner. No more debt calls or threatening letters. I would highly recommend you to anyone who has debts that they cannot control. I would highly recommend you.
Reviewed July 17, 2017
I would like to compliment Venetia and her efforts. She was ready, willing and able to help me at all times. I was able to promptly reach her by e-mail and phone. She eased my anxieties about starting debt relief and I recommend this company. Thank you!
Reviewed July 17, 2017
Got my first good night sleep in a long time after joining your family. Kafi was the FDR rep that talked us thru the process and I cannot put into words how positive of an experience it was. She was able to explain the process and put my wife's mind at ease about going with FDR.
Reviewed July 17, 2017
I have had the most positive experience with this company. My customer service representative, Venetia **, has been truly helpful and amazing! She answered all of my questions thoroughly and with clarity and made me feel very comfortable with this decision. I have already recommended two friends to you guys and they have successfully started their own plans and are both feeling great about them. Thank you so much for alleviating such a huge burden.
Reviewed July 17, 2017
Jose was very kind and explained everything in detail. He made me feel comfortable with the process which is very simple. They took care of almost everything for me, I had very little to do on my part. I would recommend this company for your debt relief solution.
Reviewed July 17, 2017
Member representative was very knowledgeable and spoke to me as an individual and not above me. He really helped guide me through the process and followed up to ensure I understand everything. Thanks you for helping me through this time in my life.
Reviewed July 17, 2017
I am thankful for the wonderful awesome help I always get from everyone at FDR. Without your help I'll be lost financially. Now my future is looking much better than day one when I first called your office. Thank you very much. I would definitely recommend FDR to any of my friends in need of help.
Reviewed July 17, 2017
My rep., Robert **, was very patient and supportive. Our family is having difficult times; he was also very gracious and explained everything very clearly. I am extremely impressed with your organization and your staff. I feel like we have hope. Thank you!
Reviewed July 17, 2017
The service I've received thus far has been wonderful, so helpful, and relieving. I feel confident that my debt will be resolved in a timely manner and I can move on with my life. I cannot wait to see the progress unfold in due time. As the payments start I am looking forward to seeing my debt decline. Great customer service!
Reviewed July 17, 2017
Daniel ** is a very knowledgeable, courteous & a people person. He answered all my concerns & explained every details very professionally which was a factor in my decision to get into the program. He is a great asset to your company! Thank you, Dan, for your assistance with the program!
Reviewed July 16, 2017
I was drowning, but after talking with a CSR, I can finally breathe and not be in fear! Very excited to move on knowing my debt is being taken care of... I truly appreciate that FDR is here to help and gave me my first approval!
Reviewed July 16, 2017
Well so far so good, my consultant Sherry was very polite and informing of everything. She was a great help and truly understood the situation. She did a great job in helping me!!! I would definitely recommend the service to my friends. They helped me get a rate I can afford and instructed me to allow them to handle everything.
Reviewed July 16, 2017
I am very pleased with your service so far and expect to remain so until my debts are gone! I have and would recommend you to other folks. You've given me some peace of mind in this crazy world! Thanks.
Reviewed July 16, 2017
I would recommend my friends to Freedom Debt Relief. I just started this procedure but by turning this over to the professionals @ Freedom Debt Relief has taken such a big burden off my mind. I contacted my accounts but they would not work with me. I had so many worries until a friend recommended Freedom Debt relief to me. Now I feel secure and more in charge of my own finances than ever before.
Reviewed July 16, 2017
Updated on 7/20/2022: I would recommend any one that is going through hardship. Freedom Debt has helped me a lot, without them I would be struggling. I began the program in 2016 and now I am debt free. This program paid off. Thank you.
Original review: I have been struggling with my bills for some time, When I found out about Freedom Debt Relief, I was so relieved. My credit score went down but working with Freedom Debt, making my payments, I will bring my score back up again and be careful next time. Thank you Freedom Debt Relief.
Reviewed July 16, 2017
My job cut a few jobs and I got switched departments. I was getting paid a little less and barely making it as it was. All my payments were made on time before this but knew I wouldn't be able to do it any more. Thanks to FDR in which told me the best options I could do for myself and family. I never wanted to turn to this but things happen and now I don't have to worry about creditors garnishing wages which would probably leave me homeless. Thanks again FDR.
Reviewed July 15, 2017
I like to THANK Larry for providing Excellent customer service. Larry provided so much information and explained that Debt Settlement Program in a manner that very little questions were needed at the time. Larry THANK YOU SO MUCH for all of your assistance in helping look forward to a better tomorrow.
Reviewed July 15, 2017
The whole process has been taking an extremely long time even despite making larger payments than originally required to, as well as taking cards out of the program. We took cards out to hopefully pay off our debt faster and increased our monthly payments only to see no changes in how fast debts were being settled. In the meantime our credit has taken severe hits which we expected, however we did not expect for it to go on for this long and have such little progress.
Reviewed July 15, 2017
I loved Robert! He was nice and humorous and I felt at first really bad about even having to consider having to reach out to someone because I was drowning in debt, but I'm glad I did. I feel like a lot of weight has been lifted off my shoulders and if I can update, I'll do so at a later time to let anyone reading this know that it is in fact possible to get debt-free through Freedom Debt Relief.
Reviewed July 15, 2017
The customer service nicely explained about how the debt is resolved. And also the funds are utilized to pay off the negotiation of funds. Also briefly about how the system works. Also sent me emails and paperwork neatly explaining the program.
Reviewed July 15, 2017
Though it is disappointing and somewhat embarrassing to need to acquire your services, I could not be more pleased by the customer service, professionalism, knowledge and patience that I received from my rep (Samantha **). Once the decision was made, the process was extremely easy and straight forward. There is light at the end of the tunnel.
Reviewed July 15, 2017
Well I want to thank Nancy for all her help with everything. She was great and I can’t wait to be debt free. She explained everything to me with complete understanding and kept me informed on everything, always answered any and all questions I had.
Reviewed July 14, 2017
I have just begun to begin the process of becoming debt free. Mr Robert ** has been the credit relief consultant that I have had the most contact with to date. He has been extremely helpful, positive & has made me feel comfortable w/ this process thus far. I look forward to working w/ him & the others in becoming debt free.
Reviewed July 14, 2017
Just started, seem professional, but the proof will be in the end result. Let you know then. The pitch and the hype at first seems great with most services but like I said we'll see. I don't really trust anyone or business until they've done what they said they'll do. Once they prove themselves I'll tell everybody, if they burn me I'll tell everyone.
Reviewed July 14, 2017
I just started the process but so far they have been helpful, professional, and have eased my worry. Phillip ** was super to work with! I love that I can track my progress as I go through the program. I hope to be able to resolve my debts without the extra worry of the collection process. Thanks For Freedom Debt Relief.
Reviewed July 14, 2017
I have been in the program for 4 months & they made a settlement with one of my creditors, which is now paid off. I received a text with the settlement agreement and if I accept it (I work 2 jobs & don't have time to check my emails) very convenient.
Reviewed July 14, 2017
Overall my experience with the process in getting me in this debt relief program was very well presented. Assurance of the process kept me at ease because this is a life changing chapter for this household. Thank you again for all the assistance in this matter. Extending thanks for your thought and consideration.
Reviewed July 14, 2017
I am just getting started. So far everything seems fair and that I will be debt free in 48 months. I am hoping this all works out in the end. I am satisfied at this point but I will check back in as the process goes along.
Reviewed July 14, 2017
Initially I was very nervous re: counseling about the debt relief program. Once I spoke with Ryan **, my fears dissipated quickly. He is very personable and was very thorough in his explanation. He obviously knows his trade and what he is doing. I felt a deep sense of relief. I think this is a wonderful program and seems more than fair. My only concern is my credit rating. I pride myself on paying my bills on time or close to it.
Reviewed July 14, 2017
I received excellent service from the agent who assisted me in getting a head start on helping me resolve my debt. Not only was he friendly and personable, he seemed quite knowledgeable and eager to rectify my situation. He answered all my questions in a clear and concise manner. I felt confident with my final decision. I'm new to this type of debt resolution and I can only hope that the future holds bigger and brighter things for me. So far so good.
Reviewed July 14, 2017
So far so good. Have not finished the whole process yet. Welcome pkg, etc. Need to see about the special account today and they said since you took my shell acct info I do not need another account. I believe I do. I was going to set up a savings acct at Iberia bank today.
Reviewed July 14, 2017
This took so much stress off of us. We have some breathing room to manage everyday life. Thank you so much for all your help... This has been a great experience. I would refer this company to my friends.
Reviewed July 14, 2017
I was assigned a mentor I could call with any questions, concerns, etc. He has been a godsend and made my introduction to the program a positive experience. I would recommend FDR to any of my friends. A great deal of stress has disappeared since FDR has taken control of my situation.
Reviewed July 14, 2017
Patience with me, and explain things very well to me. She was polite. She change the dated as instructed and the amount that is to be drafted. Also done a good job at assisting with my husband changing his account information and payment date as well.
Reviewed July 14, 2017
This is not the way I would have preferred to pay my debts, but I did not listen to the voice in my head, yelling - NO! NO! NO! when the timeshare reps were telling us that we were approved to get a credit card to cover the cost of the down payment for an upgrade to our timeshare. We did this 3 times, can you believe that! I can't, but we did. We found trying to make minimum and sometimes a little extra payments on the credit cards very hard. We even paid bills with credit cards when we did not have any other way to pay them. We found ourselves further and further in debt. We had a Sam's card that we were buying groceries on and soon maxed it out! Where to turn or what were we going to do? We would put gas in the car when I got paid, and knew that was all the gas we had to go on until next payday. We were barely making it. Then I lost my job of 26 years, my husband is retired and only picks up odd jobs. What now, believe me I was praying!
I saw an ad on TV about Freedom Debt Relief, but I though, I don't know! That very same day as I turned on my computer there was the ad again. God are you trying to tell me something? I called! Praise The Lord!!! Kaleene **, the person that I first spoke with could not have been more helpful or kind. She walked me through the steps and did not make me feel like I was a terrible person, but she gave me HOPE! This is the first month we were able to get enough groceries, and we paid cash!!! Thank you for your service! And thank you for helping us!
Reviewed July 14, 2017
Kind and compassionate. Helped ease our anxiety over finances. John was a much needed lifeline. He explained everything in detail and stayed on the phone until all of our questions were answered. We couldn't believe how fast the service was. Truly are feeling blessed to have been recommended to Freedom Debt Relief!!
Reviewed July 14, 2017
I have had wonderful help with everyone I have worked with. I am having a little trouble with Chase Bank but I will deal with it. Thank you for not making me feel like I was trying to get out of paying, I wasn't.
Reviewed July 14, 2017
So much stress was relieved when I turned over my accounts to this company. Best decision I have ever made. Every person I talk to was extremely professional and helpful. Tools are available to see your accounts online. You have access to your accounts at your fingertips.
Reviewed July 14, 2017
I'm glad I made the call today. I didn't know if I was making the right decision but your representative, Jeremiah ** reassured me that the process will be smooth and that he'll help me get situated to becoming debt free. Jeremiah did exactly that. Now I can look forward to a new beginning. Jeremiah was also kind and patient. Jeremiah made sure I understood the process.
Reviewed July 14, 2017
They have been good in getting my payments down. They are good in negotiations. They keep you up to date on everything they do. I am very happy with their service. I would recommend them to my friends and family.
Reviewed July 14, 2017
We are just starting out on this journey, but so far the experience has been great. Our debt consultant Venetia has been wonderful, friendly, quick to respond and knowledgeable. You can tell that she truly enjoys helping people and without judgment. The program itself seems great as well, love the "dashboard" to be able to keep track of our progress and how they will keep us informed through this whole process... And the savings we should see from this is great. There is no way we would be able to get through our debt in 4 years on our own. Feeling good about our upcoming journey through this process.
Reviewed July 14, 2017
Have had a good experience working with Cristen **. She has been very helpful working with me at this time of hardship. Great service and understanding. So nice to have direct contact with this service. Just starting this process and if the rest of it is as good as the enrollment I will be very grateful.
Reviewed July 14, 2017
When I initially enrolled in the program I asked an associate how is the fee. That associate informed me that it was 7%. Another associate said that it was 24%. And last but not least another associate informed me that it's based on the initial balance. So I was lied to. So I need to know the true cost for each settlement balance.
Hello Mr. Crenshaw,
While it may seem confusing, it sounds like all of the responses you were provided are correct. The settlement fees may be 7% annualized, however 24% of the balances when enrolled into the program. I hope this clarifies but if you would like further explanation, we would be more than happy to reach out to you! Please let us know the best time that we may reach you at!
Reviewed July 14, 2017
Our family had gotten into a pickle and this was my last resort. All of our debt is old debt, so it made it a bit easier and less stressful for us. Chris was there every step of the way. He adapted to my time restraints, addressed my concerns and was never negative towards me at all. So far in this process I love it. They have catered to me and my needs. They have answered all of my questions without beating around the bush. I can't wait to be debt free!
Reviewed July 14, 2017
Tony knew what to do to help me. Explained how it works with words I can understand. Clear steps given at all times as he was signing me into this program. I appreciate his knowledge and feel I can trust him therefore trust your company to help us get Debt Relief.
Reviewed July 14, 2017
Everyone that I have spoken to from the first contact, throughout the whole process treated me with respect and concern. I appreciate their professionalism. It made the difference in getting through each step of the process. Thank you to each member of my assigned team.
Reviewed July 14, 2017
I have been very impressed with the services offered by FDR. They are always on point when I call with concerns or questions. I am looking forward to the day when I am debt free and with this service, I can see that come to reality.
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