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Freedom Debt Relief Reviews

4,961,138reviews on ConsumerAffairs are verified
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About Freedom Debt Relief

Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
    • 4,961,138 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 202 Reviews 29925 - 30075
    Verified purchase
    Staff

    Reviewed July 18, 2017

    I have been very pleased with help and way my account has been handled. People have always been helpful and pleasant. No matter how big or small my questions are they always ready to help. I would and have recommend Freedom to friends.

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    Verified purchase
    Price

    Reviewed July 18, 2017

    We reached a settlement with Bank of America, paid a couple months then there was something wrong with mailing the money. No one said if B/A changed the address or FDR, or CFT. It wasn't me but I'm the one they came after. I contacted NLLG right away. Now it's 6 months later and still not settled. Meanwhile the lawyers are mailing documents to your California address and it takes a month to get faxed to NLLG in Oklahoma. Surprisingly your loan company now says I'm a wonderful candidate for a 25% interest rate loan (for 54 months)! I would have to pay FDR for reaching a settlement with the outstanding lenders then pay the same rates the credit card companies were charging. My dashboard says these debts should be settled by 2020. That's much sooner and with no interest? I don't get it.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Lois,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 18, 2017

    Freedom Debt Relief has taken a huge weight off my shoulders. They were able to negotiate substantial debt reduction and have enabled me to make monthly payments that I can afford. They have also been able to make most of the collection calls stop. Thank you!

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Very helpful with getting all my debt organized. I always get a weekly e-mail on my successful progress to reaching my goal; which is of course to become debt free! Thanks so much Freedom Debt Relief for helping me through this hard time in my life.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 18, 2017

    Freedom Financial is the best program we have ever dealt with. We have been able to call them to discuss issues with our debts. They respond immediately with emails, and they have cleared up over 2/3 of my and my wife's debts so far. We can add other debts with ease, and choose how much money to keep on our account for them to use. Adding money is easy also. All in all, a great experience!

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    John ** did a great job helping me seek the help I needed for debt relief. He was very professional, and such a great help!! I would recommend him to other clients, and look forward to results with Freedom Debt Relief.

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    Verified purchase
    Customer Service

    Reviewed July 18, 2017

    I see there is money on my account but yet some small debts are not been paid. I still get calls from debtors. I thought this was going to help talking to them before the overcharges got bigger but I guess not. If there is money why not pay them off already.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Laura,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 18, 2017

    As a client from Freedom Debt Relief, I have to say that I am satisfied with the service. I am still few more months to finish with my debt, but I have to say the FDR has been helping and supporting me during all these years. FDR has been answering all my questions since I joined the program. I can not wait to end these debts and at the same time say thank you for the help and support.

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    Verified purchase

    Reviewed July 18, 2017

    I'm so pleased I found out about Freedom Debt Relief. I knew I wasn't getting anywhere with all that I had. I knew it would of been years until I seen the end. With Freedom and all they have done for me the end is next year and not too far away. Thank You Freedom Debt Relief.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2017

    Unfortunately we found ourselves in debt which had accumulated beyond our ability to pay. We did not want to declare bankruptcy as we didn't feel it was ethically appropriate. We tried to negotiate with our creditors for lower interest rates and lower monthly payments. They refused to work with us so I began researching for debt repayment programs. Freedom Debt Relief appeared to have excellent ratings so I decided to contact them. From the very first phone call they were very helpful and compassionate. They thoroughly explained the program and what specific steps would need to be taken to move forward.

    We have been working with them for one and a half years and they have successfully negotiated with several creditors to lower our balances. We have paid off half our debt and hope to be totally debt free in 2019. We chose a monthly repayment amount that fit into our budget and whenever I have a question or need to make a change to our draft date they have been more than helpful. I would highly recommend this company to anyone who might need this service.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief helped me reduce my debt by over 50% and they can do the same for you when you are in over your head. Their expert assistance has proved invaluable in navigating a path out of debt. Highly recommend their professional service to all.

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    Verified purchase

    Reviewed July 18, 2017

    Freedom Debt Relief was a safe and reliable place to help me with my debt. It was easy to do and they helped me with anything I needed every step Of the way! I would recommend Freedom Debt Relief to anyone and would even use them again myself.

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    Verified purchase

    Reviewed July 18, 2017

    It's been good, but I'm still in debt up to my ears. I would like to speed up things but would need to find a decent job. At 61, this is tough. My background is radio, and it's a young persons career these days.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    Very pleased with all of our dealings with everyone. If we do not answer e-mail quickly a phone call is made. That makes the process move along nicely. If we have a question it is answered quickly and to the point. Everyone we have dealt with have been courteous and kind.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 18, 2017

    If you follow the program, read through and understand, not be afraid to call and ask questions, it is great. I am almost done and it has been a great blessing to shed this and not have all the issues.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    From the first person I spoke to going forward I can say that I have very good customer service with only one incident which was resolved. But I think that Freedom Debt Relief should go over in depth a bit more with the client of what they can really afford going forward with this down the line. I have had a few issues this past year but I will be on track again, but I think I liked what I heard so much I may have not realized further down the line any hardships that may arise.

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    Staff

    Reviewed July 18, 2017

    I've been working with Freedom Debt Relief for over a year now. After being in and out of work for over a year I was always in a bind, The alternative from Bankruptcy was FDR. I can't say anything negative at all with this company. I have had absolutely no issues with the professionalism, the knowledgeable staff, and my debt getting resolved in a timely manner. All around great experience so far. Thank you.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    Customer service couldn't have been more pleasant and accommodating. They treated me with the utmost respect. However my account seems to be outdated. I have satisfied accounts outside of the program but despite my notifications they have not been reflected. They include Discover and Barclays Bank.

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    Verified purchase
    StaffProcess

    Reviewed July 18, 2017

    After my separation I was left with a whole lot of credit bills. Thanks to Freedom Debt Relief I am on my way to a new start. The process at first look and felt long. Not having to deal with those bills I didn't notice how fast time has past and I am almost done with my burden. They are great working with what you can a month. However, when you have extra money you can add to your account to give them a little more power to negotiate.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief is one of my wife and I better idea. They have done everything that they told us at the start. I think that is one the best recommendation anyone can give a company. I hope this helps anyone who is thinking about using this company. They’re very good.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Thank you very much for the great help you have made to me. Believe me I going to tell everyone who needs help about what you did with me. Thank you very much again for all the help you have made to me. Gods bless you and give you all the power to help anyone who needs help.

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    Verified purchase
    Process

    Reviewed July 18, 2017

    The Debt Relief Program has been very helpful in addressing creditor payment after a devastating life experience. Job loss was a result of military service disability. Income went from $43,000 a year to $$15,000 and early IRA drawdown. I was headed to bankruptcy, but this option prevented bankruptcy. Working part-time now and have had good success in the program.

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    Verified purchase
    Customer Service

    Reviewed July 18, 2017

    Very blessed that you could help me and my family! It has been such a relief because I was so overwhelmed. Call after call was so stressful and unbearable. Debt is no joke and I have learned a great lesson! I don't know what I would've done without you guys! Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    Every person from start to finish was professional and helpful. Never once were they rude or acted rushed. Any request I made, or question I had was acted on promptly. The communications were always timely and kept me informed every step of the way.

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    Verified purchase

    Reviewed July 18, 2017

    My husband and I have had a great experience with Freedom Debt Relief. They are easy to work with and have helped reduce our debt significantly. I would suggest them to anyone in need of help getting control of their finances.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    They have generally done a good job. I wish some of the balances were reduced more and final payoff was sooner. Maybe things will go faster as time goes on. I would recommend Freedom for those with substantial debt. Perhaps my wife may also look into FDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    Everyone always nice, courteous and understanding. I've never felt like anyone has judged me for my bad money decisions. Always willing to help me and answer all my questions with expertise. It was a little tough to start with but up to now the whole experience has taught me how to manage my budget and my spending to stay within my realm. For that I say thank you very much!

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    On top of things, notifies you if anything happens. So professional and courteous. Could not have found a better company. Thank you so much for your help. I could not have done this without you and it is such a relief that I will soon be debt free and no credit cards. That are all gone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    After my daughter passed away from kidney failure I helped her son and daughter (17) pick up the pieces of their life and move on. I was on social security and had used 4 credit cards until I was so far in debt I didn't know how I would ever pay them off and didn't want to declare bankruptcy. FDR popped up on my computer as I prayed for an answer. I was impressed with FDR's background and services so I called and was even more impressed with the agent. I signed up and to this day I am extremely pleased for what they have saved me and happy that my credit is improving! No more credit cards for me!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    Freedom Debt has been the best for me and my family. They have helped me settle half my debts so far and in less than 2 years should have the last half settled. They are always quick to answer my questions and very helpful when I need them. Thanks Freedom Debt!

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Working with Greg ** the past couple of days has been an amazing experience. He took a situation that I was having severe anxiety over and minimalized it in a brief amount of time and showed me there is light at the end of the tunnel!! :) It has been a great pleasure getting to work with him.

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    Verified purchase
    Process

    Reviewed July 18, 2017

    I would recommend this program to others. I would explain your debtors are not negotiated all at once at the beginning of your program. Your debtors are negotiated one at a time. This was confusing to me when I first started the program. I love you can go on the computer any time and check on your progress. Keep up the good work!

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    Verified purchase

    Reviewed July 18, 2017

    I was in real trouble financially and had nowhere to go. I spoke with this company and they brought me back to relaxing and leaving everything in their hands. To date they have saved me thousands and paid off a few collections. I would recommend them to anyone in debt.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Any problems or concerns I have are easily corrected by these caring people. They are not judgmental but filled with encouragement. Very easy monthly payments and calls of encouragement each time they settle an account, they are also very easy to contact not like other companies.

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    Verified purchase

    Reviewed July 18, 2017

    I took a chance this company might be able to help me and they have far exceeded my expectations. I would recommend them to anyone wanting to eliminate their debt. I am a widow and thought I would have to declare bankruptcy but Freedom Debt Relief has taken that worry from me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    They have great customer service and always available to answer any questions. Very nice and informative staff. The lawyers are personable. They follow up after calls and consistent. It was a little delay on getting started but took off after we gave all the information. Great group of people to work with.

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    Verified purchase

    Reviewed July 18, 2017

    The main problem I had was nobody would keep me informed in what was going on with the progress of any upcoming resolving of debt. Need more contact with client and not rely on the dashboard. You did take care of all the debt I had.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Herberger,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 18, 2017

    I feel like I've had no contact. No phone calls concerning my last three accounts. I wish someone would have contacted me to let me know what's going on instead of me contacting them. I would hope in the future that someone will be contacting me and helping me understand what is going on.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Dominico,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    I am very pleased how FDR has handled my creditors. They have resolved my issues with professionalism. Couldn't be happier. They are for sure the place to go to when you are having credit problems. I would recommend them to everyone.

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    Verified purchase
    Process

    Reviewed July 18, 2017

    I like the program and it is very helpful. I'm just struggling right now to financially make my payment each month. But I know that my fault. But overall the program is great for getting out of debt I think.

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    Verified purchase

    Reviewed July 18, 2017

    Freedom Debt Relief has been an awesome company to work with. This was an alternate option other filing for bankruptcy. So far it has been a good experience. Before enrolling to the debt relief progarm it was very difficult to make ends meet even with two jobs.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    I'm very pleased with the staff and the program. I'm very happy I decided to work with Freedom Debt Relief. I feel better every month. I know it's hard to admit when you're in over your head but to find out there is a company like this is a breath of fresh air.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    Phone conversations provided me with answers to questions that I have asked for four months. Your customer service people are good people; your reaching out and communicating with your customers leave a lot to be desired. The dashboard does not have a place for FDR to respond to individual clients.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief is doing a fine job for me! I have 2 or 3 more years to go before my debt is solved! However, I wish that it could be resolved sooner than 5 years, but that is what they told me! Everyone is very courteous and concerned with me! I would recommend them to others if asked!

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    Verified purchase

    Reviewed July 18, 2017

    I have had a great experience with Freedom Financial. I am happy to have the burden of years of debt down to a minimum. I would recommend this company to anyone that was in direr straits like I was. A relief of knowing there is a light at the end of the tunnel.

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    Verified purchase

    Reviewed July 18, 2017

    We were originally told all our debts on your program would be settled in 4 years. Now it appears to be about 6 months longer than that. We also weren't aware that the settlement fees would be as high as they are nor did we know there is a $10 check fee for each installment you make to our creditors on our behalf. Otherwise, we are happy with the amounts for which our accounts have been settled this far.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Stern,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 18, 2017

    Things easily got out of hand with credit card debt. I was barely hanging on with making the minimum payments on most of my credit cards. Thank goodness I heard about Freedom Debt Relief. I spoke with a very kind and informative representative who helped me get set up in the program. I just pay them a specified amount every month, and they take care of paying my creditors. They even helped when one of my creditors threatened a lawsuit. Now I'm about halfway through the program and I can actually see the end of the tunnel. I would highly recommend this program for anyone who has found themselves in my situation.

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    Customer ServicePriceTransparency

    Reviewed July 18, 2017

    After my hospitalization in December of 2014 for diabetes I was put on two insulins and three medications. All very expensive even after insurance. Over $2000 a month and had to wait for six months to get on Medicare. Called all card companies. Being up to date on all payments I was running out of money. They would not work with me at all. Did not care. Freedom Debt Relief did. Received an info letter in the mail. Made the call.

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    Verified purchase

    Reviewed July 18, 2017

    Just the peace of mind I have received by Freedom Debt Relief handling these debts has been a blessing. Thank you. Thank you. Can't wait till this issue are finished and I can finally be done. The settlements have been fair and well done.

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    StaffProcess

    Reviewed July 18, 2017

    My experience working with this company had been such a relief. Two of my debts have been settled in the first great of the program and I'm working on my last. The team is very cordial and efficient in getting you in contact with others who specialize in a issue you may have. I love this company and will recommend them to anyone.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Before I came to know this debt relief company I didn't know what to do about my debt I accumulated. I did some research online and found them. They have been nothing but a HUGE help to me. So far I have 3 of my debts settled! I highly recommend them to anyone that is in search of getting their credit and financial situation back on track. Thank you Freedom for everything!

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    Customer ServiceProcessTransparency

    Reviewed July 18, 2017

    I love the Program A lot. I just feel that things would be a lot better if there was more communication with me and my accounts. So going forward I would love for someone to just check with me on like a week to week basis or month to month.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Reed,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Love how Freedom Financial have handle my credit cards accounts. I know now how to not over spend. PAYING cash for things is great. I'm happy that I finally got the help I needed. Thank you Freedom Financial for the amazing job you all are doing for my credit and keeping me in line with money.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    I was at a point when I signed up that I was just drowning due to debt left to me by my ex-husband. I am now just one year away from being debt free and I am so excited! I have had all of the bigger accounts of mine settled already! I had two different ones file cases in court against me and the legal team was so quick to resolve them and stayed in constant communication with me! I have had an absolutely amazing experience with Freedom Debt Relief!

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    Verified purchase

    Reviewed July 18, 2017

    Always answered all my questions. Always willing to help me out with any concerns about the creditors. Had 13 creditors and I am on my last one. I am very pleased with the way they handled each one of them and saved me a bundle. Looking forward to graduate.

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    Verified purchase

    Reviewed July 18, 2017

    I thought I had no choice and thought I was going to have to file BK, but thanks to the help of Freedom Debt Relief I am almost debt free. Now I can get my life and financials back on track. I was skeptical at first because you hear about all the scams that are out there in today's world, but they have shown me they are not a scam.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief team has proven to be dedicated to their work from the beginning I signed up with them. Their loyalty and professionalism sets them apart. I am grateful for all the hard work they have accomplished on my behalf. I would recommend this wonderful organization to anyone who needs assistance to become debt free.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief worked with me and my huge amount of unsecured debt. They put together a plan that allowed me to see a light at the end of a tunnel. They were easy to work with and together with NLLG it has been a great experience.

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    Verified purchase
    Customer Service

    Reviewed July 18, 2017

    I am happy with the service I have received. Every time I have called to ask a question it has been answered clearly. My debt has been handled promptly and without Freedom's help I would take years to be debt free. Thank you Freedom Financial for your help.

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    PriceProcess

    Reviewed July 18, 2017

    I was in so much debt, that I was only able to make the minimum payments, and the charges were getting higher. I decided to look for a debt relief program to ease my financial burden. After searching online I ran across Freedom Debt Relief, I made the call. They were upfront about cost and how the program worked, they were very professional, informative and courteous. They did not pressure me into their program.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    I've had a stress free experience using Freedom. Everyone is very helpful. I'm so happy with Freedom and thankful. I hope other people call them, they will feel so much better after talking with a representative. Don't wait, make the call, then you can move on and there is a light at the end of the tunnel and it's not a train, it's freedom pure freedom.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    They were very helpful at a time when things were starting to go bad for me. I was told of what was happening during the process. I would recommend them to a friend. They work very hard for your interests. Everyone I spoke to was pleasant and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2017

    They are a pleasure to work with. No judging of your debts. Also happy to talk to me when I call with a question. Great experience. I would and have recommended them to my friends. I am halfway to being debt free. I will never be in heavy debt again.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    It was not an easy decision for me to consolidate my debt, but then I spoke to a representative at Freedom and they made it sound like a great idea. The staff are very professional and patient, they take their time in explaining step by step, and they keep you informed of every action they take on your behalf. The best so far.

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    Verified purchase

    Reviewed July 18, 2017

    I enrolled with Freedom in 2012. Here I am in 2017. Was suppose to be done last month after 4 years and 8 months of this BS and if I wouldn't of check online I would have never known it was going to continue. With having access to the online portal it shows how much you have in your account to have creditors paid off and there was more than enough to pay it in full. Be better off going bankrupt and waiting 7 years than going through this joke of a company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Joshua,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    You guys at FDR are awesome!! Even though I'm not debt free yet... having you on my side has taken a giant burden off of my shoulders. I couldn't have come as far as I have without you and your courteous staff behind me!! Thank you so much!!

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    Customer Service

    Reviewed July 18, 2017

    I was quite please with Freedom Debt Relief. I had 5 accounts in the program. Two of these were handled almost immediately. The third on was the largest and a deal was struck and payments were made over a couple of months. Then, it seemed that I was stuck with 2 small accounts that just didn't go anywhere. I called them and was always told that something would be done in a matter of weeks. Still waiting.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Azemar,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Great company and program, just wish a bit faster on resolving the debts. The customer support is good, but need more definite answers for planning. The concept is great and helps out in a big way. I would recommend Freedom to anyone that needs to get out of debt.

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    Reviewed July 18, 2017

    Freedom Debt Relief solved my credit problems with almost no effort from me. It has been less than 2 years and I am close to completing my goal of paying off all my credit cards! My credit score is already improving and the relief I feel when I pay my bills is indescribable. Don't drown in credit card debt, let Freedom Debt Relief throw you a life line!

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    Customer Service

    Reviewed July 18, 2017

    I love the way you guys have helped me and made this transition so simple. Thanks you. Now I don't have to worry about getting harassing phone calls because you guys do all the work for me. I would recommend your service to anyone out there who needs help to rebuild their credit or is having problems with credit cards.

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    Reviewed July 18, 2017

    Freedom Debt Relief has lived up to its name for sure. For two years now they have taken care of everything and have resolved my debt by more than half! I pay an affordable monthly payment that is automatically removed from my checking account. It couldn't be easier. I highly recommend anyone looking to be debt free to go with Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    I am really pleased with any experience I have had with Freedom Debt Relief up to now. It was a little overwhelming at first, but we have most of our debts paid off now and I couldn't be more pleased. Everyone I have talked with has been more than helpful. Really pleased.

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    StaffProcess

    Reviewed July 18, 2017

    Good experience. Would like more personal contact with reps. Happy with the process. Wish it wasn't as slow as it is. I have issues using the dashboard. Seems like I always have trouble signing in. Other than that I am satisfied.

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    Reviewed July 18, 2017

    So far I am happy with the progress of settlement of my accounts! When I look up my account it is very easy to find them online and check each one out! I can count on their customers service to look up anything I am not sure of. I would definitely recommend their help to help getting your account settled!

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    Reviewed July 18, 2017

    I was feeling buried in debt. I literally heard an ad on the radio and decided to call. That was one of the better decisions I've made. They came up with a payment plan I could sustain, but more importantly I've learned that I can easily get by without credit cards. It was challenging at first. I've also learned how impulsive I can be when it comes to buying things. I've learned to curb that impulsiveness. Thanks to FDR.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Customer service is excellent. Whenever you call someone is always there to help you and do their best to solve your problem big or small. They are very friendly and happy to assist you with whatever you need... Thank you for helping me this far.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    Company not great with communication. I have two garnishments even though I reached out to the company when I got notices before they had happened. I never heard back from the company and the garnishments went through. Other than that payment they set up is reasonable to pay off debts. The garnishments on the other hand are not.

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    Response from Freedom Debt Relief

    Dear Jacob ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed July 18, 2017

    The majority of my debt was resolved in a reasonable amount of time. One debt was reported as being paid off but one year later I discovered that the final payment was not paid. It was an effort to get that issue resolved. The last debt to be paid remained on the account for more than one year even though I had enough funds in my account to resolve it. Customer service repeatedly said that it would be looked into, but nothing was done. Recently I was told that the debt was "written off" but it was my responsibility to prove that to Freedom before my account can be closed.

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    Response from Freedom Debt Relief

    Hello Ms. Davis,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    StaffProcess

    Reviewed July 18, 2017

    The whole program has been working great for me. Easy to do. Everyone is very helpful and questions are answered in a timely fashion. It made for a less stressful time for me. I would recommend this program to anyone who is drowning in debt.

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    Staff

    Reviewed July 18, 2017

    I am very disappointed in Freedom Debt Relief. It started out to be a 44 month program. We even paid more a month to finish early. Things went well for about 3 or so years. Accounts were being settled in a timely fashion. We were to be debt free Nov. 2016. That date kept changing. I feel we were misled. We were even told at one point there would be extra money coming back to us because we had more than enough money in the account to settle everything. Nothing more has been done in months. Now I am being told you have to have so many clients with the same account names to get a good settlement. It seems this is never going to end and stays on our credit report. I would think you would want to see our credit scores being helped. I give you a zero rating at this time. I don't even check the monthly statements, What's the use. They never change.

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    Response from Freedom Debt Relief

    Dear Linda ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    StaffProcessTransparency

    Reviewed July 18, 2017

    Freedom Debt Relief agents are really excellent in their work. At the beginning of this process, I was explained in detail how it will all go, and that's exactly what happened. I am so relieved that I am down to 2 (out of 8-9) accounts, and it's all thanks to this great company. Honesty, professionalism, and great work. Thank you Freedom Debt Relief.

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    Staff

    Reviewed July 18, 2017

    From the first interaction I had with Robert it has been very pleasant. I was made to feel at ease with my decision to seek help with my debt. He has answered all my questions and eased all concerns I had.

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    Customer ServiceOnline & AppStaffProcess

    Reviewed July 18, 2017

    When you call the 1-800 number everyone is polite, professional and helpful. The program works, I have about a year left and I am so looking forward to being debt free for the first time since I was 18 years old. Never had to wait to talk to someone at the 1-800 number and the online website is very helpful.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Freedom Debt Relief is a great program. I truly believe it was the best decision I ever made to get out of debt! They have great customer service that is always there to help you with any needs! Thank you Freedom Debt Relief!

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    StaffTransparency

    Reviewed July 18, 2017

    Michael was very helpful and walked me through all steps very thorough. Thank you for your help. So far so good except I cannot delete my name and phone number from the Discover account. All of the people at FDR have been really knowledgeable and helpful.

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    Customer Service

    Reviewed July 18, 2017

    I feel I can manage and tackle my debt easily and with a lot of support. I don't feel overwhelmed. I would recommend this services to anyone seeking to eliminate debt. I don't have anything else to write other than great customer service and easy tools.

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    Customer Service

    Reviewed July 18, 2017

    With our Freedom we would have never been freed from our debt. Feels great to see the light at the end of the tunnel. Customer service was great handling any issues or questions along our journey. Best decision we made.

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    Price

    Reviewed July 18, 2017

    I was very skeptical at first. Always arguing about this and that as time was passing. When I was seeing progress I became more comfortable. I recommend everyone to give them a chance. If I never took the leap of faith. They say it would cost me $100,000.00 in interest.

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief, has help me settle a debt that would have taken more than ten years to take care of in a couple of years, I am down to settling my last debt and they have been a great help by giving advice and encouragement to push forward and help me settle my debt and I am very grateful for all they have done.

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    Reviewed July 18, 2017

    I had over $35,000 in debts, credit cards and revolving credit accounts. I would have never been able to pay it all off in my lifetime. Through Freedom Debt Relief's program, about half that debt is paid now (in about 2 years) and the remainder is on schedule to be paid in about 2 more years. On average, Freedom Debt Relief has been able to negotiate with my creditors to settle my debt for approximately half of what I owed. I am extremely grateful!

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    Reviewed July 18, 2017

    I have been a member for two and one half. My debt is going down. There are several credit bills that have been totally paid and I am working on my last one. I have one and one half years to go then it's freedom. I have learned my lesson well and I do not trust snake oil salesmen any more.

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    StaffProcess

    Reviewed July 18, 2017

    The process was easy and the people were great and courteous, they helped you with everything questions how to get started, helped with every step of the way. They keep you in the loop on everything. Keep you informed on each bill you are paying how much was lowered. They work hard on your behalf. They are always there for you. Would recommend to friends family and everyone.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Suffice to say, no one wants to get into a situation where you need Financial Freedom's (FF's) services. However, if you do get into such a situation, FF is outstanding. Staff are professional and courteous - a big plus for me - and I have never had to wait for the answer to a question. The payment system is simple and progress is easily monitored through the "Dashboard." I give FF my highest recommendation.

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    StaffProcessTransparency

    Reviewed July 18, 2017

    Very knowledgeable and helpful employees. Make you feel confident about the process. Keep you up to date on your progress throughout the program. My progress went slower than most but generally a good experience. The flexibility helped a lot. Would use again if needed.

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    StaffTransparency

    Reviewed July 18, 2017

    Freedom Debt Relief is an amazing organization. They explained how they would handle my case and were upfront and honest with my expectations. The web-based tool is easy to use and breaks down the details. I would definitely recommend them to friends and family.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    FDR has been great. Customer service has been good also. All my small accounts have been handled with ease. I am now dealing with my largest debt and I call FDR often. There is so much confusion. I wish I could get clear info each time I call. I feel that only leaders can give me the correct info. FDR has grown so much. With that growth, as with any company, I find customer service diminishes.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I see an improvement in my credit score already. Plus it is a pleasure not having to deal with the calls from annoying credit card companies. I can just refer them to Freedom financial. I also like that when I needed to lower my payments I was able to do so. They really worked with me.

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    Verified purchase

    Reviewed July 18, 2017

    I am very happy with the help I have received from FDR! When I have a question it is answered in a reasonable amount of time and the display of my account and what they are doing now and next is very easy to understand!! I appreciate it all very much!

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    Process

    Reviewed July 18, 2017

    Freedom Debt Relief is the most helpful, on point, straightforward process. They help guide you onto the right track & get your life back. I couldn't be more happier with their service. Would highly recommend Freedom Debt Relief's service!

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    Staff

    Reviewed July 18, 2017

    All the people have been great in communicating with me. They told me in the beginning it would be 3 years to pay off all my credit cards and it will be 3 years in September with them paid off. I would highly recommend them.

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    Customer Service

    Reviewed July 18, 2017

    Freedom Debt Relief is a great company that helps you get rid of your debts and get your score up. I highly recommend Freedom Debt Relief to anyone that needs help paying off their debts and raising their credit score. Their customer service is very helpful.

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    Verified purchase

    Reviewed July 18, 2017

    We had accumulated a lot of credit card debt and without this service it would have taken us over 30 years to pay it down. We have saved a lot of money and this is so much easier than doing it on our own. Highly recommend it if you find yourself in debt and want to pay it down!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    This has been a journey that could have been a nightmare. Freedom has made this an enjoyable experience from day one. The customer service representatives were always helpful and very courteous when I called. They encouraged me with each conversation. Thanks for helping me take control of my life again not being indebted to the credit card companies.

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    StaffProcessTransparency

    Reviewed July 18, 2017

    I have been excited to pay off my debt. I feel I didn't get full disclosure on how you were paid. I just didn't understand the process. I also think the charge for sending payments to my creditors is high. I feel the person who signed me up was the person who should of explained things better. Everyone I have talked to since has been very kind, professional and helpful.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Geisser,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    They negotiated and lowered my debt for each and every one of my creditors. They even provided legal assistance. So far my debt has decreased over $13000 from the original $25000! What would have taken over fifteen years to pay off, will resolved after 3 and a half years in the program.

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    Reviewed July 18, 2017

    I have learned that credit card debts can be crippling when having a family. Thanks to Freedom Debt Relief has taught me how to respect and manage my finances. I now look at debt in a different light! I have a goal. My responsibility is to eventually be debt-free.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Couldn't be more pleased with Freedom Financial! I am debt free now and never once did I have a bad experience! Great customer service and flexibility when I needed it! I would highly recommend this program to anyone with debt!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I am so happy with how Freedom Debt Relief has handled my accounts. Most importantly, the level of professionalism and caring from every single employee has exceeded my expectations!! Each time I have called I have received excellent customer service. I am almost debt free and couldn't be more thankful for the help I received from Freedom Debt Relief!

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    Anyone who has ever been in serious credit card debt knows how scary and isolating that can be. Freedom Debt Relief was amazing, and I can't even really express how much they helped me. It was not a short process (probably took about 4 years), but they helped me every step of the way, and I am completely clear of cc debt now. They explained everything thoroughly, and each time I called with a question, they were incredibly helpful and kind. I honestly cannot say enough positive things about them.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Satisfied with the progress and success of the program in resolving my situation. The resources provided are helpful along with great customer service. Have worked with me on certain occasions on finding a resolution to my needs. Would certainly let others know about Freedom Debt Relief.

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    PriceProcess

    Reviewed July 18, 2017

    It is taking way longer than I thought it would to negotiate my last settlement... also, the payments I make are so expensive. Also, the program itself is taking way too long... I feel like I could have negotiated my last debt myself a lot quicker.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Lynn ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    Amazing team work from start to finish. Debt Relief took over my financial matters and made everything easy for me. I would like to recommend FREEDOM Debt Relief if you having problems to pay your bills and/or your credit cards bills. I hope Debt Relief continue helping people like me and millions of others.

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    Reviewed July 18, 2017

    I have been very happy with Freedom Debt Relief. They saved me and helped me to get out of debt when I was unable to do anything with it. I was sinking fast. I am almost finished with my plan and am looking forward to being debt free very shortly. I can't wait to finish and be done. Thank you Freedom Debt Relief.

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    Reviewed July 18, 2017

    I am very happy that I chose this to resolve my debt. He really is going so fast. I can't wait til it's done. I had to use the lawyer that they recommended. It worked out very good. I get updated emails which helps me to look over things. Just love it

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    Reviewed July 18, 2017

    I'm still working on the reducing my $65,000 credit debt with about a year left so far so good, collection calls have quit and credit is rising. Most the debt was settled for under 50% of what I owed and we have definitely grown on credit education.

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    Staff

    Reviewed July 18, 2017

    In dealing with FDR I have found out they are not just talk, they are Action which in my book shows real Leadership. They do just what they say they will and get it done. Their staff is highly trained and dedicated to helping you solve your problems from day one. I would highly recommend FDR to anyone.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    Greatest decision I've ever made to become debt free! FDR makes it simple and easy to enroll and track your progress while in the program. You choose when you want to pay monthly or biweekly and they reduced what I owed by more than half. Customer service is always very informative and helpful and I couldn't say enough great things about FDR. Yes, at first your credit will take a big hit at first so make sure you are ready for that. But cutting up all the credit cards and not being stuck with high minimum payments was WELL worth it.

    My credit is building up now and I enrolled in the 4 year payoff plan which def beats the 30 year payoff making minimum payments to the credit card companies. Mortgages and car loans are not affected but again, this will affect your credit score. You CANNOT open a line of credit with any credit card or for example (a loan for a bed set) or you will forfeit the program. Needless to say I am happy to become debt free and this program makes it easy! Thank you Freedom Debt Relief!

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    ProcessTransparency

    Reviewed July 18, 2017

    Very happy with the way Freedom has been handling my debt resolution. I have been a part of the entire process and they keep me informed and up to date with every settlement. Very happy with the outcome of my cases. Freedom continues to be to problem solver.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I had to opt and end early for other reason but not fault of FDR. They were great to work with. Customer service always handled everything I needed done, I completed plenty or creditors with no problem, and communication was awesome. I would definitely go through it all over again with them if need be.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I have called many times with no results. They don't have a number they need for a account. I cannot get it. The account is closed. Would have to go into bank to get it. Each time I call they say, "No problems. We can do this." Each time I call the same thing, "Where is the number,. I say, "Can't get it." They say, "No problems. We can get it." No results. Different stories each time I call. Very angry and frustrated. Need info that is correct and follow done.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Martha,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    I'm so glad I chose this instead of bankruptcy, Freedom is exceptional people of working with you, no matter who you talk to these folks are great and they don't give up. They have taken so much stress off me. I am very thankful for choosing Freedom Debt Relief.

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    Reviewed July 18, 2017

    They did what they told me. I'm almost done with my debt... they work hard to get a best deal when it time to deal with debt collectors... great work FDR. I never thought since first day with them that I made bad decisions... they always took care of me when I needed.

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    Process

    Reviewed July 18, 2017

    Very dissatisfied with this program, would not recommend to anyone. Overpromise and underdelivered. Was told how easy it would be to pay off early, keep getting promised that it's almost finished, cannot give me any info or help to expedite the process, asked repeatedly.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Heather ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Freedom Financial has been a lifesaver! They really went to bait for me and helped reduce the amount of my debt and set me up with a realistic monthly payoff amount. So far things are going smoothly and my debt is being paid down. In a little over a year I'll be paid off. Great company!

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    Staff

    Reviewed July 18, 2017

    This site has enabled me to reduce my debt. Less stress and easier to manage my bill paying. They are always there to help you. I can't say enough about Freedom Debt Relief. They always protect your information. And advise you when you need advice.

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    Staff

    Reviewed July 18, 2017

    Freedom Financial has been a godsend to us! They work hard to resolve your debt as quickly as possible and keep you informed of their progress every step of the way. They also work with you should your financial status change (unemployment, etc.) regarding your monthly payment. I also encourage anyone who enrolls in their program to take advantage of their legal team who will take care of any and all issues that may arise.

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    Reviewed July 18, 2017

    The accounts that have been resolved have been half or less what was wed. It's definitely helping me get back on track. I am able to live a more financial sound life due to their help. I'm now able to begin again rebuilding my finances.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    Would like if you were able to get on smart phone as I do not have a computer or internet. Would also like more communication as to what is being worked on and the progress that is being on that. Customer service is wonderful and always helpful with any problems you have.

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    Staff

    Reviewed July 18, 2017

    Relieved is the one word to describe how I feel. The reps have been nothing but superb looking out for my best interest. I have passed information onto friends that are in the same situation I was in.

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    Customer ServicePriceStaff

    Reviewed July 18, 2017

    First off, I do want to thank your staff for what they have done on my behalf. My issues are with going over my original contract by 15 months with little info about why. The Capital One account shows in progress despite being paid off for more than 2 and a half years (haven't received a satisfactory answer as to why). I have less than $5,000.00 left to be negotiated and $6003.00 in my "savings" (how much more needs to be saved to settle these accounts?). You wrote in FAQ that a separate account is good for settling in a faster time and that I control it because it's my money. If so, why is there no interest being accrued. Why am I being charged $7.25 a month to maintain this account and if there is interest being accrued, who gets that money?

    I also want to know how am I going to get my leftover money back after graduating from the program? I hope you understand my concern. I'm going on 5 years on a 3 and a half year contract. I never missed a payment and did everything that was asked of me thus far. I don't want to go on for much longer. At some point we have to finish this program. Again, thank you for what you have done, but I believe we are in a position to do better. I'll be more than happy to talk to you in more detail over the phone or in person if necessary. I also want to say something about your customer service people - they are very nice and professional, but rarely have answers and always promise to call back, but never do. That kind of takes away from the experience.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Keith,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Freedom Debt Relief has been true to its commitment to reduce my debt and is right on schedule as promised. While my credit score has plummeted that was to be expected and will improve as I stay on track to stay debt free.

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    Reviewed July 18, 2017

    My oldest child was getting ready to apply to college. Financial aid was going to be sparse based on the combined incomes of my husband and I. I knew I had to get my credit cards under control and was unable to do it myself. An internet search brought me to Freedom Debt Relief. FDR negotiated well on my behalf and I am less than a year shy of paying off all my debt. I recommended FDR's services to a friend who also needed credit counseling.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2017

    I'm very happy with my experience with Freedom Debt. They help me when I didn't know where to turn. The customer service is excellent, whenever I had a problem they were very nice and helping me solve it. They explain everything to me when I first started the program, so I could understand it. I'm happy I found them to help me in solving my debt. I recommend them very highly on helping anyone solve their debt problem.

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    Reviewed July 18, 2017

    When first signing on to Freedom Debt Relief. I didn't know if they were a sham or on the up and up. It took 8 months to decide that they were respectable. I am into the 3rd year of a 4 1/2 to final payment, and so far, no lawsuits with any of our 23 creditors.

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    Staff

    Reviewed July 18, 2017

    Folks, Freedom Debt Relief is the only folks that helped me! I had tried to get the card companies to let me close the accounts and pay lesser amounts per month. They had me extended far above what we had originally agreed to so when I did get in trouble the card companies just said no, and wouldn't help me at all, I was blessed enough to find this company after checking on them with BBB and my state agencies. They passed muster and eventually I will be free of debt without declaring bankruptcy, which no one wanted to help me with either. It's a long road and it feels like it will never end but it will end, and though it's terribly hard sometimes it is a good thing and these are really caring good people.

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    Customer Service

    Reviewed July 18, 2017

    Still a little confused about what I need to do. I do not have my account numbers for the Capital One accounts. Also I need an email address where I can send back the forms I was to complete. Also, need a phone number to give the creditors who are calling.

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    Reviewed July 18, 2017

    NEVER EVER was I told that Freedom would was going to make payments to the creditors. It was an assumption that Freedom paid the creditors and I would in turn pay Freedom. I am VERY dissatisfied, and would NEVER have done this consolidation if I had known that. OR... I would have negotiated with the creditors myself, as at the time of consolidation I was not past due with any of them. VERY, VERY DISSATISFIED.

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    Response from Freedom Debt Relief

    Dear Janice,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    Thanks to Freedom Debt I am on my way to being debt free and build back my credit. Thank you Freedom Debt for giving me back my financial balance and my credit worthiness. I receive such good service and personalize assistance on my account, I will recommend to my family and friends.

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    Process

    Reviewed July 18, 2017

    It was a hard decision at the beginning because you don't know what is going to happen but you have to trust the process. For us everything happened as I was told. Very happy with the result. I would recommend to anyone that have to use this program to get out of debt.

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    Verified purchase

    Reviewed July 18, 2017

    Freedom Debt Relief helped me to solve a debt problem of which I thought there would be no solutions to this financial problem. I honestly do not know how I would have resolved my situation without their assistance. Should you find yourself with insurmountable debt, I highly recommend their expertise and services.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Freedom Debt Relief has helped me get back on track financially. I consolidated my debts to a monthly payment and saved so much money. Customer service representatives are professional and fast. Just one scenario I was not told that the creditor can subpoena you to court.

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    Staff

    Reviewed July 18, 2017

    When I needed to set up payments to catch up on payments the lady I spoke with was very helpful and extremely nice. I now feel like if I have a problem I can call for assistance and not be chastised for any issues. They are very good of keeping me informed.

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    Verified purchase

    Reviewed July 18, 2017

    I would definitely recommend FDR to anyone that I know who is having financial issues. You guys have saved me thousands and I truly appreciate it. I only have a few short months left until this is completed. I can't wait until this is over. Thanks again for everything you've done.

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    Process

    Reviewed July 18, 2017

    I have been pleased with the program. My only concern is the date I was given to be my last installment, all of my debt had not been resolved. It has been 5 months since the debt should have been resolved and there are still 2 accounts pending. No one has contacted me to let me know why, these 2 accounts are still pending. I would appreciate being kept informed.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    Freedom Financial has been a less than stellar experience for me. I've done most of the work myself and the communication I received from Freedom Financial is horrible. Most often I got a different answer from each agent I've spoken with concerning my balance/settlements, etc. and I would absolutely not recommend Freedom Financial to anyone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Jerline ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceProcess

    Reviewed July 18, 2017

    I was very happy with the results of the debt relief program until the final two accounts. It has been months and no settlements have been proposed. I have enough in my dedicated account to pay one in full and suggested that to customer service via email but received a generic response about that depending on how much I have in my dedicated account. I have two and half more months left in the program and I am sorry that it is ending on this negative note.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Fitzgerald,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    It was a great pleasure to deal with someone that's knows how to get out of debt. I also enjoy that the Freedom keeps contact with all the transactions that are done in your accounts. The emails that you send to show where you are at on your debts. Thanks.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    I am at the tail end, with only 4 accounts left to settle. There has not been any settlements or communication from Freedom Debt Relief at all in 2017. When I call to check the status, I would hear, "We are working hard to settle your debts." Recently they have changed the status online of my accounts to "strategic hold" or "Bulk Negotiation". Both classifications are generic. It seems that FDR is prolonging the process so that funds keep going to them. In the beginning it seems like negotiations and settlements happened relatively quickly, however recent lack of progress has been frustrating. Getting ready to withdraw the 3,000 in my account and negotiate the remaining 4 accounts myself. Customer service is always courteous when I call.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Gibbs,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Our experience has been GREAT!!! We are looking forward to being debt free. When we started this journey we were not sure we had made the right decision, but it has proven to be one of the best decisions of our life together.

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    Verified purchase
    Staff

    Reviewed July 18, 2017

    I was truly underwhelmed with debt when I was told about Freedom. I contacted them and they immediately took charge of the problem and set to work solving it. Thankfully, they saved me thousands of dollars and made paying it back super simple. We set up an automatic withdrawal once a month and everything has run smoothly from there. We're almost at an end of our trip and I would definitely recommend them to anyone who is in a financial bind and needs a quick and efficient solution.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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