Freedom Debt Relief Reviews
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About Freedom Debt Relief
Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,961,138 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 21, 2017
I have enjoyed both courteous and honest service since signing on with Freedom Debt Relief. Even though it takes a period of time to complete this loan, I am well satisfied with the support I have received. I do hope that in the future that I will not find myself in this position again. If this were to happen, this would be the first company that I would turn to to seek assistance.
Reviewed July 21, 2017
I have had no pressure from my creditors... Any correspondence I have received...I send to Freedom Debt Relief. I have been very happy with the results I have seen this past year. I would recommend this company with high regard. Everything I have read is all very positive and encouraging. Very easy to go in to the site and see just what is going on with all my accounts.
Reviewed July 21, 2017
Freedom Financial has assisted in helping me negotiate with creditors and within less than two years have resolved debt over 20,000.00. I am over halfway there and will be debt free in 18 months or sooner depending on what settlements with my last few creditors are agreed upon.
Reviewed July 21, 2017
Freedom Debt Relief from the onset made a plan for me, I adhered to my plan, and am so fully confident that this was a better choice for me rather than bankruptcy. I am happy and feel my creditors are as well.
Reviewed July 21, 2017
I am very proud of this program. I never had any problem with them. I would surely recommend my friends or family members too if they have any financial difficulties. They have help in the long term of my program.
Reviewed July 21, 2017
Very happy contacted Freedom. It was the best alternative than bankruptcy. It is what the name states...RELIEF!! When there was legal issues, Freedom was on the ball and a life saver. Thank you to all the awesome employees that helped during a very difficult time.
Reviewed July 21, 2017
I am a partly disable man in my 80s. After I lost my wife I lost $1000 per month in income. I just had no way to keep up with the bills. Week after week I sunk deeper in a hole. I saw an ad for Freedom Debt Relief and checked it out. They are good people who care about helping solving your money problems. I am glad that I have them on my side.
Reviewed July 21, 2017
Resolving credit debt and dealing with creditors. It takes time based on the amount of money the is added to a person Freedom Debt account to pay off creditors. It will take me about 3 years to complete my program. I had to take off two of my credit debts because I had to find another solution to resolve those debts.
Reviewed July 21, 2017
So far I have been happy with just about everything that has happened. Just a couple of things that happened with creditors which wasn't your fault anyway. Working on a possible way of completing the pay off earlier so my credit history will be better.
Reviewed July 21, 2017
Thankful to F.D.R. for helping me navigate the most financially scary time of my life. Professionals helped me determine a budgeted monthly payment, enrolled me into a program that offered me legal services on an as needed basis and provided me with long customer hours to call with questions, as well as the customer dashboard with up to date information on my program including the status of enrolled accounts. I can sleep easy knowing I have professionals negotiating for settlements and to help me navigate this process.
Reviewed July 21, 2017
Freedom Debt Relief really great company. Really helps with your debts, with low monthly payments. You can be debt free in less than 4 years. Customer service is excellent and they keep you informed and up-to-date on your debts that are being paid off and the ones that are coming up.
Reviewed July 21, 2017
I couldn't be more please with the service so far. This company not only provides you with tools to get out of debt, but is more than willing to educate to keep you out of it as well. Sincere thank you.
Reviewed July 21, 2017
Yes, I would recommend Freedom Debt Relief to everybody and anybody. Thank you for everything all of you have done for me so far. It's well appreciated.
Reviewed July 21, 2017
Support staff member reassured me that SunTrust either was added or soon would be added. I'm checking back but tentatively optimistic. Recordings of conversations give me confidence that any issues will be resolved to all parties' satisfaction.
Reviewed July 21, 2017
I want my last account resolved immediately. There's plenty of money in the account and I would like to have it closed and I do not want to wait for the bulk negotiation. I have been told over the phone that I would be kept informed what I want to do and how this will be resolved. I have not been informed of the status.
Dear Mr. Briggs ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
I am glad I chose FDR to help out with my debt. They worked with me and helped me resolve my debt quickly. I definitely will and have recommended FDR. Overall experience has been great. Customer Service reps are extremely helpful.
Reviewed July 21, 2017
Almost daily I receive an email regarding needing more money. Very disappointed. When I began with your services everything was mapped out with an end date. Now I am getting concerned about that end date. Is that still my end date? My intention was to refer friends/family to your service.
Dear Ms. Wolfe,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
I would like to take this time to tell you what a wonderful experience I had with Angeleah today. She was helpful, informative and explained all my questions that even I could understand. She didn't come across as someone you would want to hang up on right away. She got my attention and kept my attention.
Reviewed July 21, 2017
Debbie ** was great to work with. She gave me a peace of mind. I would recommend to a friend. They were very helpful and a pleasure to work with. I look forward to being debt-free. The payments are affordable.
Reviewed July 21, 2017
My experience so far has been going well. I feel the people working on my accounts are doing a good job of keeping me informed of my progress and look forward to getting this thing finished. These next few months will be exciting as I get closer to my goal.
Reviewed July 21, 2017
They have helped me from Day 1 get out of debt. I was very hesitant at first but they were very transparent and professional in explaining the process. They've been able to save me about $13,000 and a bunch of stress, I couldn't be more thankful. I would recommend their services to anyone who's struggling to get out of debt.
Reviewed July 21, 2017
We are pleased that we decided to contact Freedom Debt Relief. The representatives were eager to answer questions. They clearly identified goals & provided ongoing information. I felt included throughout the process. The websites were helpful and easy to access.
Reviewed July 21, 2017
FDR has been a wonderful experience. Having the automatic deposit makes it easy to remember your payments. I have been with FDR a few months, and they have negotiated about 75% of my debt. Great job FDR, I don't feel like I'm drowning anymore.
Reviewed July 21, 2017
It makes life a lot easier not to have to deal with the debt collectors so much anymore. Having something visible to show that you're making progress is nice. Having someone else negotiate deals that you probably couldn't negotiate for on your own is great. I never have been sure how much of the fee every month goes to the Freedom company for their services but I suppose it's worth it.
When creditors get really aggressive and actually sue like one of mine did, I wasn't happy about how the National Litigation Law Group refused to help me. The customer service reps at the actual Freedom Debt Relief company just sent me to a very unhelpful third party site for information too. I was able to handle things myself with that mess but it was disappointing that my extra fee every month for the law service didn't get me any legal help when the time came.
I'm not sure it's any easier to pay off the debt every month this way than it would be any other way but it has made the phone calls and the letters reduce significantly. I can't tell that it's helped my credit score much. Having a bunch of debt is still going to be a bunch of debt and is going to stay on your credit score for years no matter what you do. On my credit report it says most of the debts are charged off and I think they've all but given up on getting their money at this point so I'm not sure how much good this program ever will do my credit score but one can hope.
Reviewed July 21, 2017
Help me pay my bills off with low interest which help me a lot. When I lost my job I didn't know what to do and made one call to them. Which I'm happy I did and would tell everybody who need help to call them. It so easy and only take one call and one monthly payment...
Reviewed July 21, 2017
FDR has been very good to deal with. When we've had questions, there was always someone there to answer them. Now they (FDR) has made it possible to join Consolidation Plus to expedite our process. Thank you again.
Reviewed July 21, 2017
Love that I got into this program. But it didn't go after the one main account first and I ended up having to go to court and now making payments just to them. Other than that, it's getting my debt and I'll recommend FDR.
Reviewed July 21, 2017
Freedom Debt Relief has done a great job at getting my debt greatly reduced in a very short time and have always been pleasant to deal with. Their customer service has always been nice and have done their very best to answer all my questions.
Reviewed July 21, 2017
I have been pleased and so grateful for all the help in getting my debt resolved! I'm ready to graduate now, the only thing is that now that I'm done I really want to get everything done and no one can tell me when that will be. I have money that is mine I could really use now, this is something I think could be improved on, but I am thankful for all your help.
Reviewed July 21, 2017
The customer service has always been quick, friendly, and they know their product. They've always been helpful even in the most stressful times. They are trained professionals who know how to make the client feel secure about their needs. Every conversation has ended with all of my questions being answered by the representative or they'd send me off to the correct department.
Reviewed July 21, 2017
Freedom Debt Relief has been fair and easy to work with. The customer service is excellent, I would recommend them to anyone considering debt consolidation. I added two debts after I started the program and Freedom Debt Relief made it easy as pie.
Reviewed July 21, 2017
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Reviewed July 21, 2017
You people are doing a fantastic job. I couldn't ask for more. You kept the people off my back. Your website is very helpful. I look forward to keep working with you 'til the end and I'm debt free. Thank you very much.
Reviewed July 21, 2017
Completely satisfied with the service, and the speediness of the debt settlement, and the debt reduction. It was better than was recommended. Taking this route was the best thing I could do at the time. My credit is already looking better.
Reviewed July 21, 2017
I am very lucky that Jon ** picked up the phone when I called Freedom Debt Relief a few days ago. He has been so helpful and reassuring. He was also great at explaining the process to me. I feel very safe in this program and am thankful to have Jon's assistance. A+ experience.
Reviewed July 21, 2017
Jennifer ** was my consultant. She was the most helpful person I have ever dealt with. She answered any question I had and made my decision to use Freedom Debt Relief my go to for financial freedom. Thank you so much Freedom Debt Relief and Jennifer ** for helping me to have a better tomorrow.
Reviewed July 21, 2017
Freedom Debt Relief has lifted such a burden off my shoulders. We have relocated to a different area was unable to get unemployment at a time and it took 4 months to find a job. I was so stressed not able to make my payments and was unable to catch up. It has been such a relief to me they were able to help me take care of my financial obligations at a cost that I could afford. Thank you so much Freedom Debt Relief - you are my hero.
Reviewed July 21, 2017
Customer service at Freedom Debt Relief has always been very helpful to me when I have spoken to them. The representatives have been very knowledgeable. I would recommend to anyone that needs help with credit card debt. I can't wait to complete the program.
Reviewed July 21, 2017
I was so in debt that I didn't know what to do. After talking to you and you helping me figure out a plan I feel as though I can breathe again. Everyone was so supportive and non-judgmental. Their dashboard makes it easy to keep up with things and there articles that help me learn how to better control my spending.
Reviewed July 21, 2017
I am happy that I chose Freedom Debt Relief to help me solve some outstanding debt issues. Their Customer Care Associates were very friendly, and extremely helpful every time I called or emailed them. I applaud them for their help! Thank You!
Reviewed July 21, 2017
They are great. Easy to contact. They are reliable, honest, and completely helpful in this process of debt relief and consolidation. Highly recommended. They call you whenever they are about to strike an offer with a creditor, and I feel completely comfortable using Freedom Debt Relief to help me manage my debt.
Reviewed July 21, 2017
The experience with Freedom has been extremely positive, they have kept me informed the progress of my accounts every step of the way. Customer service has been helpful in providing guidance and explanation of the process. With the help of Freedom we have seen our outstanding balance reduced.
Reviewed July 21, 2017
I have had a great experience with FDR. My only concern is that I thought this would have been taken care of a little bit sooner. My ending date seems to fluctuate a little more often than I thought it would. Overall I thought it would have been taken care of within 3 to 4 years like advertised. Mine seems to be taking a little longer. I really have had a good experience with FDR.
Reviewed July 21, 2017
I have engaged FDR to help me with my debt situation and so far, I am satisfied with them on how they are handling it. They are constant contact with me and anytime I have questions, I get on my dashboard and submit enquiries and get answers. Responses are usually between 12/24 hours.
Reviewed July 21, 2017
My experience was great and everyone was very friendly and helpful. The whole experience has been easy and stress free. I would recommend Freedom Debt Relief to anyone. I only just started, but so been simple and giving me a peace of mind.
Reviewed July 21, 2017
I was very skeptical at first with consolidating my debt. I'm glad I did my research and went with such an amazing company. They have helped me through a difficult time and the amazing representatives have been on point with helping me resolve my debt in the quickest way possible.
Reviewed July 21, 2017
I have experienced the best service from your company! I have resolved most of my issues with my creditors and look forward to resolving the few that remain. Your staff has been very helpful and informative and the legal side has been able to resolve the sticky creditors.
Reviewed July 21, 2017
I was incredibly nervous and skeptical about using a debt relief company. Diana made me feel at ease, took all the time I needed to answer every one of my questions and never made me feel bad about going through the process to help get my debt under control. I can't wait to be debt free and have a fresh start with my credit! Thank you!!
Reviewed July 21, 2017
They are an amazing company that keeps me informed. They are amazing at answering my questions and making me feel secure with choosing them to help me. They work extremely hard to relieve all my issues fast and seamless. Never would expect a company to work this hard for their customers.
Reviewed July 21, 2017
Freedom Debt Relief is a great company and helped me more than I could have by myself. They are professional and walked me through everything. They are just a phone call away if I have questions. I would recommend them to friends and family. Compared to other companies they are #1 in my book.
Reviewed July 21, 2017
Negative thoughts about my experience. These last 15 months have been very disturbing. One account has taken 15 months to resolve. I asked that you resolve it for the full amount which is available in my account. To date, it's Still not done. I am tired of getting totally screwed on my taxes each year. I have had a very bad experience. I am Trying not to be angry but I am. So you can your company and put it where the sun don't shine. I would not recommend you to anyone.
Hello Patricia ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
When we initially entered into the process, we were told that the time to correct our problem would take 4 years. It has in actuality taken almost 5 years. I'm sure there have been mitigating circumstances in the negotiation process that have contributed to the terms being lengthened. By and large we have been satisfied with the services rendered. Although, it would occasionally be nice to receive an actual phone call from a living representative of your company. Thank you for all of your hard work.
Reviewed July 21, 2017
I was having difficulties in paying off high interest rate bills and instead of filing for bankruptcy, I wanted to pay what I owed to those I had made purchases from, but from having less money available was not able to make any progress. I researched to find a better way to go. I ran across the advertisement online and found the Freedom Debt Relief program. I qualified and have qualified for the program and very happy to be able to pay for my debts at a rate I can afford. I highly recommend this program. The stressful situation has been relieved and I am able to manage better my finances. Give it a try! It works and the people that I have worked with are so very nice, understanding and helpful.
Reviewed July 21, 2017
Freedom helped me get my finances back on track. In just three years I have become debt free, after facing a wall of debt upon losing my job and getting one that paid much less. I would recommend their services to anyone that cannot dig themselves out. Everyone was extremely helpful during the entire process.
Reviewed July 21, 2017
I always am responded to in a timely manner. My questions are always addressed. If the answer is not known immediately someone WILL get back with you with the answer. I always am responded to with respect and kindness!
Reviewed July 21, 2017
I started the program in 2015 and have a little more than a year to pay off what would have taken me more than 35 years had I not sought the help of FDR. I couldn't be happier with the support I have received and the debt that has been eliminated.
Reviewed July 21, 2017
Even though we're seniors we did accumulate some debt about $60,000.00. It would have taken us about 25 years to pay off. I found Financial Freedom on the internet and they were wonderful in helping us get our debt paid off in 4 years. They are great negotiators. We have 1 year to go and we can hardly wait and we will be CELEBRATING. Thank you Financial Freedom.
Reviewed July 21, 2017
Very happy with personnel. Know their job and to the best of their knowledge. Are friendly make you feel part of the family. Answer all question. This is the best. Just happy with everyone. Willing to answer any question.
Reviewed July 21, 2017
Whenever I have a question, it is handled quickly and professionally. There was only one time when I felt a little left out on what was going on. One acct. was approved to be resolved through negotiation. I thought the acct. was in 'progress' and taken care of. What actually happened was that the original creditor changed their mind regarding the settlement. I was never notified of this, so my record and the client dashboard did not match. I understand that this sometimes happens. It would have been great if I was notified regarding the change of mind on the creditor's part. Perhaps this is something that can be resolved in the future. Otherwise, I'm super happy about choosing FDR. I would recommend FDR without any hesitation.
Reviewed July 21, 2017
My experience has been very good. My credit score had even gotten better. If I knew anyone that needs help I would recommend you to them. I will be glad when all of my creditors are paid off. Thank you for helping me with all of my questions. Customer service is very helpful also.
Reviewed July 21, 2017
Our program has been running smoothly for a couple years now. Time has gone by faster than I could imagine and I am almost done with it. No more harassing phone calls and letters, and one by one they are being paid off! Thank you Freedom Debt Relief!
Reviewed July 21, 2017
Deciding to put our financial problems in Freedom's hands was a wonderful decision for us. It's been 4 1/2 years since we started with 15 accounts to solve & we only have 2 left. Our credit score didn't take a huge hit. We'll be debt free except for our house & car payments. We've learned a lot & have had great support & customer service. We'd definitely recommend them!
Reviewed July 21, 2017
I am very pleased with everything that Freedom Debt Relief has done for me thus far, however the only downfall is that you are unable to change your monthly payment amount if you need to. Sometimes you can't afford the same amount you started with.
Reviewed July 21, 2017
After some system issues on our system, everything was great and the process easy to use. Appreciate the help Steve ** gave us. If the rest of the process goes this quick you would not be able to improve anything.
Reviewed July 21, 2017
The gentlemen that first helped me was great. Towards the end everything started changing. And all the information once given started changing. I feel like I was lied to, statements were changed, all of the sudden I was owing seemed like more money more fees and it made me feel like you people were taking advantage of me and there was nothing I could do about it. Your company had me over a barrel and I had no chance or recourse but to do what you told me to do. I would never ever work with your company again. Nor would I recommend you to others. I repeat I have never felt like I have been lied to, taken advantage of and put in a spot of no return like your company has done to me.
Dear Mr. Mulder,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
Freedom Debt Relief is doing a great job at paying my credit cards off in half the time that I would have. I do not know what I would have done without their help. I had tried every thing that I could think of and I did not want to go into bank bankruptcy so I got a hold of Freedom Debt.
Reviewed July 21, 2017
Just found out that because FDR made a payment late on my Sears account the $6000 negotiated has become N/V therefore having to renegotiate the $ two thousand something balance therefore making me have to pay out more $$. I'm upset because that late payment had nothing to do with me & now I am being penalized making the time longer now with the program. If FDR knew of this then I don't understand why I was not contacted. I just want this mistake fixed and done with!
Hello Mr. Costa ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
Thanks to Freedom Financial I have not had to worry about creditors for the past three years. I love how easy and stress free they have made taking financial control back in my life. The monthly payment comes right out of my account and I have a budget I can live with while my accounts are settled one by one. There is finally a light at the end of the tunnel.
Reviewed July 21, 2017
From the easy to navigate website to the courteous and knowledgeable customer service the experience has been first class. I would not hesitate to recommend this service to anyone and appreciate the help I have been given. Thank you very much for your assistance and professionalism.
Reviewed July 21, 2017
The negotiations with creditors have drug on and not all to the best for me. No real communication from the staff. Also they have only called when requested and I never know what is really going on with any of the creditors. I feel I was mislead when signing up.
Dear Mr. Macpherson,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
I am so pleased with the results Freedom Debt has offered me. When it comes to my bills, I am stress free. The personnel I have worked with have been very helpful and have made my journey comfortable. At this point I am past half ways to paying off my debt. Be positive and before you know it, you will have money in your pocket again. Thank you.
Reviewed July 21, 2017
Freedom Debt Relief has helped me relieve a lot of stress in my life. Just a little concerned about the last two debts because I was supposed to be Debt free in August and now it's been moved up to November. Other than this I would recommend this organization to anybody.
Reviewed July 21, 2017
Happy with Freedom Debt Relief. However I want it to stop by 42 months. Not any more than that. Very happy with the results. Happy with everyone who I talk to when I call Freedom Debt Relief. Glad to have them help us with our financials problems. Very informative when I call.
Reviewed July 21, 2017
It has been a long 4 years and I am looking forward to being completely and totally debt free. I have a few more to complete and the money is in the account to pay off. So Thank you FDR for helping me along this journey.
Reviewed July 21, 2017
Freedom Debt Relief have been so helpful that I would recommend them to anyone. My husband and I appreciate their help. They are there for you and they don't judge you. I hope that their clients get the help they need like we did. Without them I don't know where we would be at. Thank you again.
Reviewed July 21, 2017
I have been a member for over 3 years. If for any reason I have to contact someone, everyone has been very friendly and given me great service. I highly recommend them to anyone with a financial struggle and difficulty with their credit card payments.
Reviewed July 21, 2017
I was struggling because I lost two lucrative part-time jobs. I could barely make minimum payments. Now I am scheduled to graduate the program in three months, and my credit is on the cusp of Excellent! You gave me my life back! Thank you!
Reviewed July 21, 2017
Excellent company in helping me to reduce and or eliminate my debt. The company has eliminated and satisfied several of my debtors through payments and one by forgiveness and/or litigation. I would recommend this company to others as a way to reduce their debt.
Reviewed July 21, 2017
Very satisfied with the results that were better than I expected. Most settled with 1/2 the debt on the credit cards. Even though this was what was promised when I signed up, I wasn't sure, but now I am. Would definitely recommend to anyone with debt they are having trouble paying. Can't wait until the last one is settled so I am finished. Good job overall.
Reviewed July 21, 2017
These wonderful people have been a tremendous help in reducing my debit. Everyone is so friendly and helpful. No matter when you call there is always a person to get you the answers you need. I enjoyed the personal nonjudgemental treatment.
Reviewed July 21, 2017
Really been a life saver. The staff also has been great. KEEP IT UP!!! They also helped me when one company sued me and took me to court. Thank God I had attorney protection. Really helped. The process has been slow but well worth it. Thanks again.
Reviewed July 21, 2017
I am very thankful I applied for this help. I am very pleased with the information I was given to help me know this is the program for me. I will be debt free in 4 years. Very friendly staff and would refer anyone to use this business to help them as well.
Reviewed July 21, 2017
Freedom Debt Relief is my big help for my debt. Without this help; I'm never able to resolve this. Even FDR is slow on the process but the result of debt relief negotiation is great. It's no good by not paying the debt in full but I had no choice because hard to find work.
Reviewed July 21, 2017
Everything went smooth and well, I was amazed at how helpful and willingly the company is to help out. When it came down to the welcome call, I was transferred then told they couldn't complete it. It took almost a week to do it.
Hello Ms. Simmons,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 21, 2017
I appreciate Freedom Financial negotiating the credit card bills because for years I kept up but only making the minimum payments. I would have never paid them off and now I can see the light at the end of the tunnel. The customer service is great. I recently had back surgery and suspended my payments for two months but now I'm back to work and I know it was inconvenient but they helped me through it.
Reviewed July 20, 2017
Always very helpful!! I have already recommend Freedom to a few people. I didn't know where to get help but found Freedom and been very satisfied with the service. Every phone call to them was solved when I needed helped or had a question.
Reviewed July 20, 2017
I am very pleased with everything so far. About to get second bill paid. Will get third bill paid in October. Everybody very friendly and helpful. They go out of their way to help me to understand everything. THANK YOU VERY MUCH...
Reviewed July 20, 2017
My experience with FDR has been everything that Shawn ** told me it would be. My payment have been deducted on the day that was promised. FDR sends me e-mails on a regular basis. Progress on my delinquent account are being lowered as promised. I am really satisfied with the service I have received. Thank!
Reviewed July 20, 2017
This is one of the best programs out to help people with their debt. I would definitely recommend this program to anybody that has a financial problem like mine. It has helped me regain my financial status almost to where it was. It saved me from bankruptcy, thank you Freedom Debt Relief!!!
Reviewed July 20, 2017
Out of debt fast! I started out over $30,000 in debt and Freedom Debt Relief has helped me dig my way out! I didn't want to just walk away from what I owed, so FDR rallied for me and got an amount I could afford to pay off. I am almost finished paying off my debtors and the relief I feel is overwhelming. Thank you FDR for helping me!
Reviewed July 20, 2017
I think I have very good helping experience from this company. They can answer all I want to know and will give me the answer, I really appreciate that! If next time my friends ask me about that, I will very happy to tell them about that great company.
Reviewed July 20, 2017
Never had any problems; always very helpful when I contact them. I am very glad that I found out about them. They have been very helpful. I recommend them to anyone that needs help with their bills. I am glad to doing business with them.
Reviewed July 20, 2017
About a month ago, when I called and asked Alex ** @ customer service to adjust the monthly payment of mine because I have managed to take care of two payments outside of my account with Freedom due to your missing court issues mistakenly long time ago, she immediately helped me to reduce the monthly payment after research. I was really impressed to have her prompt help regarding the issue. If you can reach her, please praise her efficiency and servicehood for your customers.
Reviewed July 20, 2017
I was literally so overwhelmed with debt when I was medically retired from the military and did not receive my retirement party for nearly a year, that it felt like my life was over. After talking to Freedom's counselors and they asked me I could settle all of my debt with their program, I was skeptical. It's been over 2 years, and I have only a couple small accounts left to settle. FDR had helped me get my life back. My credit score was close to 400. Today it is at 610. FDR is a business I would recommend to anyone who feels they are not going to make it financially. They are still here for me, and I am forever grateful.
Reviewed July 20, 2017
I started with 3 creditors and a 48 month program. I am very happy with how smoothly Freedom took over. I followed the directions and had virtually no harassment. The first 2 creditors went fine and have both been completed. But Chase has been hanging on, always saying "upcoming" on the portal. Each month my completion date moves farther out. Now I'm not done until March 2018. I should be done September 2017. Nothing is happening with Chase... No one even lets me know. I tried calling my Freedom agent, who has been very helpful so far, but he has not returned my calls.
Dear Ms. Rose,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
Negotiations with card representatives were expedient and successful. Freedom Debt Relief counselors were always helpful and professional. Out of eight accounts, six have been settled and the seventh is well on its way... The settlement amount already determined. Number eight is a small figure amount.
Reviewed July 20, 2017
Freedom Financial staff has been so helpful from beginning to end. Always there to answer all your questions and make sure you feel comfortable with your decisions. Yes, I would recommend Freedom Debt Relief to a friend in need of getting out of Debt.
Reviewed July 20, 2017
I am very happy and would recommend this company. It a difficult time and you need people to be considered and to answer all your questions. They helped me do something I know I could not have done myself. They show me how to get myself back on track.
Reviewed July 20, 2017
Service in all areas has been less than satisfactory. Every time I call I get the same song and dance about what is being negotiated and the current status of those negotiations. Accounts have defaulted because you saw fit to take your fee before paying the debtor.
Dear Pedro,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
Happy with the help they are giving me. They provide me with the necessary tool help get my debt down. I would recommend this to anyone who has been having problems with debt. I'm happy I found them it really putting me on track to where I need to go.
Reviewed July 20, 2017
Great company! My debt is being resolved quickly at a reasonable rate and the staff is very friendly. I appreciate that they worked with me to set up a payment plan that works for me. The website is easy to use and lets me monitor my account and watch my progress.
Reviewed July 20, 2017
Thanks for the great and friendly service. And I would definitely recommend your services to other. You worked hard to reduce my debt and the payments were low enough so it was not such a trial to come up with the payment.
Reviewed July 20, 2017
Freedom is very fair and understand their client’s hardships and works with them to resolve their debt the best way they can. Customer service is very helpful and do anything they can to not only help you pay off your debt but keep current on other payments one might have.
Reviewed July 20, 2017
Customer service has always been nice & answered my questions. But I can't generate my account which I use to be able to see what the fees are. I have called 4 times & was told it would be fixed, it hasn't. So I'm not happy about that. I use to be able to see everything that was going on.
Reviewed July 20, 2017
Excellent service, they understood what I was going through. My husband was very ill at time I sign with Freedom Debt Relief. They saved me thousands of dollars. I will be debt free in another year and will be able to retire. Thank you Freedom!
Updated review: July 3, 2018
Freedom Debt Relief accomplished what they said they would do. I appreciate everything they accomplished for me. The only small problem is that they were not very prompt in responding to some of my concerns. However, they did improve over time.
Original Review: July 20, 2017
Whenever I request information via the email, it seems it takes forever to get a response. Also, I've been advised "not to worry" about my debts because it takes time to resolve them all. I understand and am trying to stay calm. I've been advised that my debt with State Farm and Bank of America would be negotiated at $1,553.15 and $8,160.85 respectively. Now I'm being advised State Farm wants to pursue 100% of what is owed. The problem is that both of these debtors increased considerably due to the interest being applied. Whenever I expressed my concerns, I'm told not to worry. So, now I'm worried once again.
Hello Mr. Tanges,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
All positive, professional, would recommend your services to anyone needing assistance like I did!!! Very helpful whenever I had a question. I can't say one negative comment. Everything worked on schedule. I was kept informed of all progress. I give a five star rating in all areas.
Reviewed July 20, 2017
Freedom helps me to solve my credit problems, my credit score is up now and I'm very happy with it. I will recommend it to my friends who needs same advice that can helps everyone. I trust freedom advisor and every time when I call they gave me a good suggestion.
Reviewed July 20, 2017
Without FDR we didn't have a good plan to get out of debt. We struggled with job loss, medical bills and elder care issues for family. Putting a plan in place has relieved a great deal of stress for us and now retirement is getting close to reality.
Reviewed July 20, 2017
2015 was a bad year for me. My nephew died, my car died, our boiler died, my mother had a stroke. I had to make a major change in the way I spent and Freedom Debt Relief took all the weight off my shoulders. I paid off my nephew's funeral, bought a new boiler and a new (used) car, and have paid off two of my credit cards because I put my trust in them. They are always there for me. I would recommend them to anyone. They gave me back control of my life when it had suddenly spun out of control.
Reviewed July 20, 2017
I am thankful for the professional manner with I have been worked with in this program. They have kept me informed with updates and concerns. They help me find an answer for the debt crisis in my life. Their encouragement along the way has been great.
Reviewed July 20, 2017
I have been well taken care of by FDR, as there has always been friendly, fast, efficient customer service anytime I needed to ask a question or had a problem. I am almost to the end of my settlements with them, and have saved a lot of money, time and frustration with their help. I truly appreciate all they have done for me.
Reviewed July 20, 2017
We are happy that Freedom has helped us. The dashboard is hard to get our statements and there are times we would have liked to know more about what was going on. We are looking forward to being out of debt! We will say that the people we talk to on the phone are very helpful. Thank you for helping us!
Reviewed July 20, 2017
I was in bad debt when I decided to separate from my husband. I felt bad and decided to try to pay the debt we owed on my own. I was only working a part-time job and figured out that there was no way I could pay off the debt and pay rent and utilities and food. I found FDR online after many searches. They listened to my explanation, understood my reasons, and were there to help me. I am now debt free, back with my husband, and feeling good about myself once again. Thank you FDR for giving me back the strong woman I once was.
Reviewed July 20, 2017
I was seriously stressed and hopeless with my credit card debt situation, until I made the phone call, and the representative told me he had the same experience 17 years prior that day and he is now helping others to solve their issues and guide them to make a better choice. That is when HOPE was then again in my vocabulary. And since then I have recommended it to several friends that I know that are going thru the same issues. Their customer service is excellent and when you speak with them over the phone, they make you feel like another member of their family. I am lucky to have found them and to make the decision I made to have them help me.
Reviewed July 20, 2017
If you need help fixing your credit, I would definitely recommend this company! They are pleasure to work with, great customer service!!! Freedom Debt Relief is a great place to help you fix your credit card debt. Great great company!!!
Reviewed July 20, 2017
They answered all questions in a timely manner. Great to work with. They were in constant communication with me to let me know the status of our account. I would recommend to anyone looking to get out of a financial burden without filing bankruptcy.
Reviewed July 20, 2017
My process was easy from beginning to end. The customer service has been great. Their website is wonderful. Anything you need to do you can do there and navigate easily. They gave me a date that my debt would be resolved and it has been met. Thank you.
Reviewed July 20, 2017
I'm nearly thru with my 48 month debt reduction with only 1 creditor left to negotiate. FDR has been helpful every step of the way. I highly recommend them to help relieve the stress and burden of paying down your debt.
Reviewed July 20, 2017
Things were going well until I decided to pay off and graduate early. I sent a large amount of money to pay off my account. Nothing has happened even after repeated calls. My account has been stagnant for at least 6 weeks and I can't get any answers. Up until now things were going well.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
Working with Freedom Debt Relief has been a great experience that has provided great relief. Customer service has been wonderful to work with. Everyone has been respectful and helpful during every interaction. I would recommend FDR to anyone struggling with debt.
Reviewed July 20, 2017
FDR is very good at helping people recover from being over extended financially. They systematically developed a pay back schedule you can manage. They keep you informed on any changes. I found that they are easy to communicate with. I hope I don't have to recommend any of my friends to use their services.
Reviewed July 20, 2017
They always have patience and try to help with all questions you may have. Very friendly. Offers many methods and solutions and try to educate you to not see yourself in this debt issue again in the future. The only thing I would like is more methods to make extra payments besides the one assigned monthly.
Reviewed July 20, 2017
They resolved my debt but took their time doing it, sometimes sitting on funds weeks before making contact. Very hard to get a hold of, would be nice to have a designated customer service agent that customers can email, call etc.
Dear Ms. Hicks,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
Started program and was told they could negotiate all. Untrue. Had a judgment for full pay on one large card. Then was offered to move to plus program. Told them estimates were incorrect but they swore they were correct. Then they bailed on that agreement and threw me back in original program. Cost me thousands in lost negotiations (literally) as they had negotiated some debts and then backed out of deals. Now will be paying for a total of five years to settle all. Could have do this little on my own without paying fees for nothing.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
I am very happy with your services. It has been a life saver. It has given my credit a new life. I would recommend this program to many of my friends. Shortly I will be able to start my credit off on a clean slate. I like how I was so well informed on my changing and improving credit. Thanks.
Reviewed July 20, 2017
The program is very basic and the fees are extremely high. It is very difficult to get questions answered. I have had an account paid in over a year and the status has not changed to completed. I think a faster program would have worked better for me.
Hello Saily,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
When you have financial hardship and don't know where to turn, this company helps to give you peace of mind. They follow thru with the information given to you and are very professional when handling situations. They are helping me to resolve my debt quicker than expected.
Reviewed July 20, 2017
Everything is working great. Except for the back taxes notices. Don't remember being informed about that down to the last debt. Hoping to maybe done ahead schedule but on time is good as well… Very pleased with the process. Good job.
Reviewed July 20, 2017
None of my inquiries of late has been addressed with me nor resolved. I would never recommend Freedom Debt Relief to my family, friends or strangers. You have a lot to learn about customer service. I am still waiting for someone to contact me regarding an offer to settle the 2 remaining accounts in my program. It has been a few months since I have received a call and now I have over an 800.00 balance in my account. This is unacceptable.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
Everyone has been very helpful in helping me clear up my debt since I was force to retire when the company went under. Anytime l needed help someone was there to help me as soon as possible, answered all my questions and made sure l had my questions answered.
Reviewed July 20, 2017
I have been extremely pleased with the handling of my debt and recommend it to anyone looking to get out of debt professionally. I appreciate the effort that has been put forth on my case to help my wife and I achieve a eight year goal. It has been a long rough road, but I am glad Freedom Financial was there to help us get debt free!
Reviewed July 20, 2017
My experience with FDR has been very easy and convenient. I have appreciated how simple they make the entire process. I like being able to be contacted through text message. I also appreciate the email updates. I look forward to finishing with FDR and finally being debt free.
Reviewed July 20, 2017
You have been a great service. I have enjoyed it. You helped me get out so much more quicker. I will recommend you. Thank you so much. I have told people about you and will keep telling them. I will use you in the future if I need to. It was so quick. Thank you.
Reviewed July 20, 2017
Freedom Debt Relief stays with you the entire time, they really get creditors off your back. Just follow their guidelines and before you know it you are making low payments and your debt is disappearing. I know I used to stress out to get bills paid. Now I am almost completely debt free. Thank you so much FDR!!!
Reviewed July 20, 2017
I always have a great experience when working with Freedom Debt Relief. I am looking forward to ending my debt with Freedom Debt this month, I hope. I hope I am never in debt again as this experience has taught me to manage my money much better.
Reviewed July 20, 2017
Works exactly as described when signing up. Freedom has negotiated my debts down to a fraction of the original debt. I have spoken to them more than once, very professional and very friendly. I would highly recommend them to anyone who has gotten their self into financial difficulties. Simply follow their plan to the letter and all moves along well. Thanks Freedom!
Reviewed July 20, 2017
FDR has helped our family get out of our over 30K worth of credit card bills in just over 3 years. They negotiated and settled with the debtors for less than 50% of the original amount owed. It hasn't always been easy but they have been there to answer all of our questions throughout. Choosing FDR has been one of the best financial decisions we've ever made.
Reviewed July 20, 2017
Using FDR was a difficult decision for me because I wanted to pay back my debt honestly with my creditors. What was sold to me and what happened was 2 different things. I was told that they would be in touch with my creditors but they don't call anyone until money is built up. Then when a settlement is reached they are unable to make further contacts until more money is built up. They also pay themselves before they work on settlements. Their fees are high and were not disclosed in the sales call. They told me they would prevent lawsuits and yet I ended up with 2. In addition, they would not allow me to lower my payments when needed at the end of the program. The monthly fees and costs to transfer money also add up and were not disclosed. The satisfaction of paying my debt in less than 4 years is nice. I would have appreciated better communication and more disclosure.
Dear Mary ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
I was given exactly correct information regarding the program. No hidden agendas. Very happy! People are in need of help with finances will not drown if they follow the procedures! The staff was amazing, prompt and courteous. I'm am forever making better choices with my finances.
Reviewed July 20, 2017
Very happy with the help you provided in settling my debt settlements. My debt was reduced by about half for four different accounts. Thank you thank you very much. It was a pleasure working with your company and will recommend to friends if needed.
Reviewed July 20, 2017
Freedom Debt Relief was a life saver. They really helped with a difficult and daunting financial situation my family was facing. The employees were always helpful and had the highest integrity. Everything I was told in the beginning turned out to be true. There were no curve balls and my debt was settled in even less time than they originally planned. If you need this kind of help, this is the company to help you.
Reviewed July 20, 2017
Everyone is nice and concerned with helping reduce debt. I always get to speak with a real person and they always are respectful. This has been a great experience and I can't wait to be debt free in only 7 more months. Thank you so much for all of your help Freedom financial.
Reviewed July 20, 2017
My experience with this company and staff were outstanding. They took their time and walked me through the process of debt consolidation. The fears that I had about the procedure were completely removed. The staff members were so knowledgeable of all my needs and really made the process easy. Big Kudos to everyone at Freedom Debt Relief.
Reviewed July 20, 2017
I am so happy with Freedom Debt Relief because they have already settled 3 of the big accounts. I am on my way of becoming Debt Free because of their help. I am so happy! I would recommend this company to everyone.
Reviewed July 20, 2017
Program works very well. Customer service is excellent. Program enables people to take control of their finances. Enrollment process very well explained and executed. Always available via phone and e-mail. Website is very helpful in tracking progress. Charts show payoff date with and without program as comparison. Accounts are shown with exact progress.
Reviewed July 20, 2017
Bad experience. Been waiting 6 months for you to resolve a problem with the Bank of America acct. Also. Why do you take $543 each month and only pay $100 to the creditor? Would like an explanation but every time I call I get some different excuse. I would NOT recommend you to my friends.
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
However thank you for the help you have provided me toward the journey.
Hello Nahomie,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 20, 2017
Freedom Debt Relief helped me get out of a deep hole that I just couldn't seem to get out of. I saw no light at the end and was glad I took the initiative to take the right path to get out of that deep hole. It has been a long way out but am very close to the end now and could not be happier with making the decision to be debt free. Not only do I see this nightmare coming to an end but I have also learned to become more responsible for my spending habits as well so I don't go down the wrong path again... Thanks Freedom Debt Relief!
Reviewed July 20, 2017
Great help! We had a wonderful experience with FDR. They helped us through some very tough times. With so many folks in the same shape we are in, they should all try out FDR and find out what they can do for them. We were always able to reach a live person when we needed one.
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