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Freedom Debt Relief Reviews

4,961,910reviews on ConsumerAffairs are verified
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About Freedom Debt Relief

Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    How do I know I can trust these reviews about Freedom Debt Relief?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 176 Reviews 26025 - 26175
    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    All I can really say is that it has been a great experience and handled in a very friendly, helpful, and professional manner. I appreciate your assistance. I would definitely recommend you to others. I have been without internet service until recently, so I do not know the status of my account. My address is a new one. Please send me the status of my account. Thanks again.

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    Staff

    Reviewed Aug. 22, 2017

    I was very satisfied with my experience. The service I received was friendly and outstanding. It was a big help to me. I would definitely recommend the service to a friend. Your service was a big help to me in resolving my debts.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    I had thousand of dollars in credit card debt, I enroll with Freedom Debt Relief. They settle with the companies for half of what I owe in about four years. I have been debt free about six months. Great company to have working for you friendly staff.

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    Verified purchase
    Process

    Reviewed Aug. 22, 2017

    I was very hesitant because I was not yet behind on payments and was very worried about the process. FDR reassured me and the process went just as they predicted and planned. I received responses to my inquiries and they were timely. I had lost hope of ever getting out of debt - just treading water - getting ready to drown. I am so glad it is over and impressed that everything was above board. I do not have regrets.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    Freedom Financial was fantastic. They took care of all my needs. I could not ask for better service. Every time I called they were quick to answer all my questions and really feel like they cared for my financial well being. And I thank you from the bottom of my heart. You all were great and yes I would recommend to a friend. Thank you for everything.

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    Transparency

    Reviewed Aug. 22, 2017

    Everything that they did I could have done by myself. In fact, I had to contact creditors, they didn't even though they keep a hefty fee and using them destroys your credit rating! For the fees paid, they don't really do anything. I had to contact creditors and then I had to constantly contact Freedom Debt Relief for updates and to CLOSE my account when I had paid off my debts!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    I was very pleased with FDR and all they did to help me. I ended up debt-free and am so relieved!!! Thank you for your hard work to make this all possible!! They were always available to help me and answer questions, especially at the beginning of the process.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 22, 2017

    This was one of the best decisions I have ever made. Freedom Debt Relief was a god send. The process was very easy and I had great coach. Every promise was met and exceeded. My finances are now on course and my future is looking great. Thank You Freedom Debt Relief!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 22, 2017

    Freedom Debt Relief provided me with a workable solution to my debt overload. They worked with me to resolve my debt so that I could start again. Everyone I worked with was a huge help. I successfully completed the program and now I am debt free!

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    I was very glad that Freedom Financial reached out to me, as I was in a very bad place financially after some bad business decisions. I welcomed Freedom's assistance in a time of need. I found the representatives to be very understanding and helpful and concerned about me as a client.

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    Verified purchase

    Reviewed Aug. 22, 2017

    Freedom Debt Relief really didn't save me much at all. I should have worked with the credit card companies myself. Freedom Debt Relief kept stalling with the credit card payoff. I never missed a payment. It was supposed to end in the spring and ended up finishing in the winter. I would not recommend them to anyone. And they left me with a huge tax bill for the next two years on the taxable income for the settlements.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    Were very upfront with us from the beginning when we ever had a question. They were there for us always made us feel comfortable!! Time has gone by fast. They always made us feel very important and made us feel that we were doing the right move. We were always able to talk to the person who set this up and If we could not him he would return our call no later than Two days.

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    Verified purchase

    Reviewed Aug. 22, 2017

    They have helped me with two credit cards that has been taking me awhile to put a little dent into it. With their help I am not debt free to those cards and have to pay them about half of what I had to. Hurt at me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 22, 2017

    The process was very quick and easy. The people I spoke to initially were great in getting me all setup. Internal Communication was not as good as I would have expected. And communication back to me wasn't as good as I would have liked. I highly recommend the program.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    My wife and I realized our debt and ability to pay them off exceeded our abilities. We turned to Freedom Financial to assist us to do our guest at paying off our debt and avoiding bankruptcy. I am happy to say they did that and more and we could not have done it with their help. We are forever great fun!

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    When I decided I was NEVER gonna resolve my unsecured debts before I died, I took a leap of faith and contacted FDR before I could talk myself out of it. I got good advice and they were with me whenever I needed a question answered! A few years into it I am seeing how blessed I am to have this kind of relief!

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    Verified purchase

    Reviewed Aug. 22, 2017

    I resolved 11 outstanding debts into one easy payment. No more minimum monthly payments that go on for what seems forever. The end is in sight for completing the program and getting out of debt. I wholly recommend working with Freedom Debt Relief.

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    Verified purchase

    Reviewed Aug. 22, 2017

    Although, I was satisfied with my debt resolution program from your company, I wish that your affiliated company Consolidated Plus was the loan company for debt consolidation, had I knew this I could have requested loan from them, instead of being "referred".

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    Helped pays off my credit cards in very little time. Got a loan which helped but it will take some time to pay off. Payments are fairly reasonable. Good company to work with. Would recommend to friends and family. Customer service is good and helps you when you need it.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    I had over $65,000 in credit card debt which Freedom Financial was able to settle. I made monthly payments until the debt was settled. I was happy about my whole experience with Freedom Financial. The staff at Freedom Financial was very helpful and pleasant to work with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    Help me pay off all credit card debt. Monthly payments were low. Pay off time was good. Customer service was outstanding. Very professional team. Help reduce amount owed. Stopped credit card companies from calling. Did a very good job to help me get my credit back on track.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    The experience with FDR was better than I could have imagined it would be. I would not hesitate to recommend FDR to anyone who would benefit by their services. It is hard to be struggling with debt. It is easy to feel overwhelmed. By the time I finished speaking to a representative of FDR, I felt relief and hope.

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    PriceProcess

    Reviewed Aug. 22, 2017

    Way too much to write. Overall experience was a joke! It's been over a year and still haven't received the so-called "graduation package" which is supposed to summarize everything. Thank goodness I took some accounts out of the program and handled them on my own! Saved myself a lot of money. This program charges outrageous fees to do something that you can totally do yourself by calling the credit card company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    FDR saved me a lot of money and got me out of debt! All of the representatives that I dealt with were always very friendly and professional. Thanks FDR! I hope that I never have to use their services again but I would if I had to. I would definitely recommend FDR to my family and friends.

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    Verified purchase

    Reviewed Aug. 22, 2017

    This was probably the most difficult way but most rewarding way of getting back on track to fixing credit after living through a real life scam and having people work with me to get my finances back on track. My advice to anyone going through hard times is to never give up hope and keep the faith that things will work out after some hard times...

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    Verified purchase
    PriceStaff

    Reviewed Aug. 22, 2017

    Freedom Debt Relief made it easy and affordable for me to pay my credit card debt in a specific period of time. Their staff and support was very helpful. I would highly recommend this company for any debt relief issues. They truly care about you and go above and beyond.

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    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2017

    FDR helped me to get my get my credit cards paid by dealing with credit cards I owed for me. Gave me a fair monthly payment to work with. All credit cards were paid in 44 months or less. You got credit card problems? FDR has the solution for you. Give them a call, you won't regret it. They saved me from bankruptcy! I will be eternally grateful to them. God bless FDR!!!

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    Verified purchase
    Price

    Reviewed Aug. 22, 2017

    Yes, my debt over all has been lower, but I am paying the same monthly as if I were paying on my cards. I am still working a lot of OT trying to make ends meet. Something should be done to lower people's monthly payments. And the 22.9 % interest rate???

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2017

    Terrible. You told me my one credit card was paid off and I got a call saying I still owed them money and they were taking me to court if I didn't pay. So thanks for lying. I guess you pocketed my money.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed Aug. 22, 2017

    This program helped me tremendously. I am still having issues with 2 of the creditors continuing to report their account as negative against my credit, even with documentation that it has been paid. The people I worked with were helpful although there were times I received different information for the same issue. Thank you.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 22, 2017

    I was very pleased with the services I received, the staff was courteous and helpful. Information was mailed to and it was explained to me as well over the telephone. I was given options and resources that would help me to reach my goals and follow-up information should I need it.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    I am still in process of paying off my C+ Financial Loan and although it is hard and a little painful, I feel it was the only way to help me get through my credit crisis. I find the people to be very caring and helpful and hope to be debt free within the next year or so. I am pleased with my choice to turn to FDR and feel it was for the good in the long run. Thank you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2017

    I am a widow and a retired teacher. I had gotten myself into heavy credit card debt and was very concerned I could not be successful in getting out of debt. I had made calls to several companies but just didn't feel they were right for me. I saw several commercials about Freedom Debt Relief on television and decided to give them a call. From the very beginning I was treated with dignity and not pressured about anything. After much thinking and prayer I truly felt like FDR was the way I should go. They explained everything in detail. The best part was that they spoke with the credit card companies on my behalf and didn't do anything I didn't want done. I am so thankful for this company and all the people I dealt with, and highly recommended them to friends who are trying to improve their financial status. I will never have credit cards again. I am now trying to build up a cushion for unexpected costs in the future. For me Freedom Debt Relief was a Godsend!

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    Freedom Debt Relief did for us exactly what they said they would. Every person we spoke with conducted themselves professionally and treated us warmly and with respect. We have recommended Freedom Debt Relief to others who have found themselves in a position of needing help in managing debt that has gotten out of control.

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    Verified purchase

    Reviewed Aug. 22, 2017

    I was disappointed because all debt over 500.00 was to be included. I have a 2,000.00 balance on my PayPal acct that I need to pay in addition to the $364.00 I pay to you every month. I feel like it should have been recalculated, pay and adjust my payment to you monthly.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2017

    Ken was so awesome in helping me get signed up! Very patient walking me through the steps and helping me figure out how to do things on my iPad! I was afraid to return his call at first but he was not judgmental and very understanding!

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    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2017

    I have had excellent service with this company and would recommend them to a friend. They have returned my call promptly and been very kind when discussing things over the phone. I truly feel that they are there to help me and my spouse get our finances back on track.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    Freedom allowed me to let them take care of my debts with no stress to me. Each time I had a problem they were there to take that problem off my hands and handle the creditors on my behalf. I have recommended them to friends and family and would use them again if I ran into the same problems. Thank you Freedom Debt Relief and to your employees who have helped me for the past 4 years.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    I came to Freedom Financial with lots of debt and no possibility of doing anything else but getting deeper and deeper in debt. From the first phone call, I was treated with compassion and understanding. The program was described in detail and the caseworker I was assigned was available whenever I had a question. The plan worked beautifully and all debts were resolved.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2017

    When I started the program, I was drowning in debt. They were able to clearly explain how everything worked and what to expect (including a very honest assessment of some of the initial impact to credit scores, debt collectors, etc). Each step of the way, they were incredibly friendly, informative, and helpful. For anyone in serious need of debt relief, you should definitely consider them.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I'm grateful for all they did for me. They kept in touch with me. Whenever I had a question, all I had to do was call, and they were always available. They helped me bring down my debt. They even sent me a check for the amount that I had left over after paying every debt off.

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    StaffProcess

    Reviewed Aug. 22, 2017

    Over the three and a half years I worked with Freedom, they resolved accounts in a timely manner and helped me emerge free from the mountains of debt I started with. I had a few issues along the way with miscommunication, but it was always eventually resolved. Everyone I spoke to or emailed with was very helpful and attuned to my needs. I ended up with one account that was not settled, but it seems that it was confusion with the original creditor, not Freedom, as the original creditor told me that they settled a different account that I did not have enrolled in the program, nor did I know that existed. Freedom did everything they could to help, by providing me all of the documentation they had on file.

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    Customer Service

    Reviewed Aug. 22, 2017

    I called Freedom Financial in 2012 after I was laid off from my job and could not pay my high minimum balances on my credit cards. They worked out a payment plan for me that allowed me to pay off my credit cards without having to file for bankruptcy. I had over 72000 in credit debt when I started and ended up paying my creditors about 35000 with the help of Freedom Debt Relief. It took over 5 years to pay this off, but it was worth it not to go into bankruptcy! The only negatives I can say is that you need to know you also pay Freedom a high percentage of your settlement, mine was nearly 10000. Also, I felt that when I had a problem with a payment or a question about a debt, I did not get a response, instead I emailed and called over and over until someone got it taken care of.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 22, 2017

    Freedom Financial was great and easy to work with. If I had any questions or concerns they were very quick to respond and take care of my needs. They were also very helpfully in explaining the whole process. I had all my bad credit resolved and paid off in about a year.

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    PriceProcess

    Reviewed Aug. 22, 2017

    After completing this program I feel that I would have been just as well off either paying down the debts as they were or trying to negotiate myself. The interest rate isn't any better than what credit card companies charge and in some cases it was higher than some of the cards I had. I would not recommend this program to anyone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 22, 2017

    Was one of the best decisions I have ever made. Freedom Debt Relief has helped me in every way. I'll be debt free before I know it. We be awesome to be able to say that. Thanks to all at Freedom Debit Relief.

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    Transparency

    Reviewed Aug. 22, 2017

    Somewhat skeptical at first judging from other companies we had tried to get help. FDR was very transparent with what they could and could not do to help which we appreciated. The time FDR told us it would take to clear up our debt was spot on and this meant a great deal to us. They kept us up to date on progress with our creditors and provided support where needed in the ways they could support us. I would recommend FDR to my dearest and closest friends without hesitation.

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    Reviewed Aug. 22, 2017

    My experience with Freedom Debt Relief was confusing at first but as I learned to understand how they were handling my accounts, I became confident in their method of paying off my debt. I would like to thank Freedom Debt Relief for all they have done to me debt free. Thank You all.

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    Staff

    Reviewed Aug. 22, 2017

    Being $30,000 in debt with credit cards, I found Freedom Debt Relief online. They were able to consolidate into 1 payment. On top of getting what I owed reduced to half. I am very thankful for the help they gave me plus helping FIX my credit.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    My experience with FDR has been outstanding. Their programs and options are fantastic. Every organization should hope that their customer service is half as good as FDR. Once you have gotten settled into a program of eliminating your debt each month, they come to you with other ways to repair your credit faster. Simply outstanding organization.

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    Process

    Reviewed Aug. 22, 2017

    Very pleased that I no longer have to deal with creditors and continually trying to keep pace. Freedom Debt Relief made the whole process very easy and painless. Would recommend using Freedom Debt Relief to anyone that is dealing with debt overload.

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    Reviewed Aug. 22, 2017

    When I first started I was looking real good and everyone said that my credit would be rebuilt. I replied that I don't handle credit well. They were correct, but so was I and now I'm in the same bind although much smaller than before. I wish that there was a magic solution to the credit business, but that wouldn't give you all the opportunity to do what you do so well. Thank you for at least a couple of years of Freedom.

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    PriceStaffProcess

    Reviewed Aug. 22, 2017

    My experience was positive. Every staff member was helpful, informative and professional. All my questions were answered. Above all else, the staff was patient. I found this entire process to be a little scary because this is the first time I've ever been in the position of having to consolidate my debts. The staff gave me confidence in the process. One final note: your interest rate is too high, in fact it is punitive.

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    Staff

    Reviewed Aug. 22, 2017

    Had a great and professional dealing with your company. Dealing with the people at FDR was easy and simple. Always willing to go the extra mile when needed. I could contact them late at night, and there was someone there to help. Can't say enough about all the employees that helped me resolve my issues and in a timely manner.

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    Customer ServiceProcess

    Reviewed Aug. 22, 2017

    I'm so happy I found FDR. Due to health problems, I was becoming overwhelmed with debt. The program was so easy. Of course, it takes some effort but it was really nothing compared to the relief and satisfaction of knowing that's all behind me. No more phone calls. No more worrying over bills.

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    Customer Service

    Reviewed Aug. 22, 2017

    I joined Freedom a year and a half ago, I was paying a thousand dollars a month in interest to credit cards. I was getting frustrated because I felt like I will be in debt for the rest of my life. I gave them a call and I felt like a mountain has been lifted off my shoulders. I started paying to Freedom a monthly payment that I was comfortable with. I will be completely out of debt in two years. I recommend Freedom to anyone.

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    Verified purchase

    Reviewed Aug. 22, 2017

    I set a goal to be debt free within 5 years at most and Freedom Debt Relief is assisting me to reach that goal. I don't want to fall back in the prior patterns, the information that has been made available to me will help in working towards getting my finances in order. One step at a time, but ultimately I will be debt free and at peace.

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    Staff

    Reviewed Aug. 22, 2017

    This was a great experience under the circumstances. Very helpful and very knowledgeable. Great company! Thank you for putting my mind at ease and helping me! This was a hard situation to go through but you all helped me through it!

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    Verified purchase

    Reviewed Aug. 22, 2017

    The total experience was a good one. At times we had to work our way through a few things to get where we needed to be. The one suggestion I would have if somehow when the balance is paid to a creditor you could make an arrangement with them, to get the amount owed on taxes that would be of great help. In our case the notice always came one to three months after taxes were due. This of course caused a amended filing with interest due. I feel this is maybe was done on purpose just to mess with the client.

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    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2017

    Was quite a bit in debt, found Freedom on the internet. After checking references, I decided to give them a try. Customer service explained in detail how the plan works. Explained how long it would take to be debt free and in my case it's sooner than expected. Would call during the process just to see if I was alright. Have already recommended to friends who are going similar debt.

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    Staff

    Reviewed Aug. 22, 2017

    Took too long to get things done and took too much money for themselves. Spent way too much time finding someone who actually could help when I had a problem. I would never recommend this program to anyone. They have too many people working on the same account and never seem to know exactly what's going on.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 22, 2017

    They help me pay in three years one month. I'm free. No one is calling me asking for payment. I learn that you if I don't have money I can't buy anything. I'm thankful for their support and advice. Now I can breathe!

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    Verified purchase

    Reviewed Aug. 22, 2017

    We so appreciate all the help we received from Freedom Debt Relief. We were so in a bind to pay our debt, we had no money left over at the end of the month to buy necessities. With the help of Freedom Debt Relief, we were debt free within 3 years.

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    Verified purchase

    Reviewed Aug. 22, 2017

    Very good company, Did what they said they would do in the time they said they would do it in. We made every payment on time directly from my checking account. They had a web portal that you could track your progress. I had no issues with this company. I've been burned by another similar company years ago and was very hesitant to try it again. But FDR came through for us.

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    Staff

    Reviewed Aug. 22, 2017

    I consolidated all my credit cards and they worked with my creditors. I have a payment I can now afford. It going on 2 years. I still have 3 yrs left. Everyone was wonderful through the entire experience. They did all of the negotiations for me. The only thing I had to do was provide the information that was asked of me. And it was no time at all that everything was done.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    The help was appreciated but not consistent. Even now I do not know where I stand. I have read and reread things many times and I still don't have all the answers. I cannot see, hear or speak clearly and I understand that this would be hard for someone to deal with on the phone but I would like to know that all is over and done with and how I will get the money remaining in my account. I am left with the impression that the company has a big turnover. I know the people I have dealt with mean well and really appreciate that - I would just like to put this behind me.

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    Reviewed Aug. 22, 2017

    I was happy with the settlements of my debt, however, I am not happy with the closure of my account after all was complete, which to my knowledge, has still not been finished? One of my accounts was overpaid by $100, I have still not received a refund of that money, nor have I ever receive my packet with my settlement letters. I spoke to several representatives over a 2-3 month period trying to resolve this, with no luck whatsoever, and gave up. I hope nobody else has this issue, and I hope someday I receive my settlement letters and my refund.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

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    Reviewed Aug. 22, 2017

    Cannot access because I don't know my password. Would like to have some help finding it. It may have slipped through the cracks. When I talked with the lady explaining the loan she was talking too fast for me. Would appreciate your help getting my password.

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    Reviewed Aug. 22, 2017

    I really wish I had gone another route to get these cards paid off because of the loan that I am paying back now. The interest rate is over 22% and the payment is so high that I can't hardly buy groceries. Most of the payment is going to interest so it's going to take years to pay this off unless I get a different loan.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    Best thing I could have done. Freedom helped me more than I could have hoped for. Thank you Freedom. I am doing great now and credit score is back up to 752. Thanks again Ronald. I would recommend you if I knew anyone that needed help with their credit.

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    Reviewed Aug. 22, 2017

    This company made it so easy to get me out of debt. It's probably the easiest transaction I have ever done in my life. I have shared with friends and family, hopefully they use this company. Everyone that I dealt with over the phone were very knowledgeable and friendly.

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    Reviewed Aug. 22, 2017

    Well just wanted to see some, active change come. Know that it is a process so got to be patient. But do expect to see some soon. Creditors begin send me letters, but I am trusting in you all. Keeping a eye on dashboard review. But I feel good about this.

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    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

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    Reviewed Aug. 22, 2017

    Most debts were cut to a fraction of what they were originally. Worked everything out. Very satisfied. I would recommend to a friend in debt. After I paid off the debts, I was able to get my credit rating up fairly quickly. I have been able to keep out of debt since.

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    Reviewed Aug. 22, 2017

    I would have had to file bankruptcy if it wasn't for Freedom. They did a wonderful job. The only downfall is the interest rate you must pay to pay them back. And how long it takes to do this. I did know all of this before I agreed to everything. They were very open about all expenses. It's just still hard to survive and pay what you have to because of interest. I do recommend this for some people in trouble financially.

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    Reviewed Aug. 22, 2017

    I'm glad FDR was available. They helped me get through a rough situation. My only criticism is how long it took to close out my account after the payment schedule had been completed. I had to call customer service several times over a period of a few months to receive my closing documents.

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    Reviewed Aug. 22, 2017

    I am very pleased with how Freedom Financial resolved our debt and worked with us. They were always there to answer my questions and were quick to respond when I left a message. It was the best thing my husband and I could have ever done when we were going through such a difficult time. Our credit is already back to normal.

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    Reviewed Aug. 22, 2017

    We were buried because of medical bills and changes to my income. They have been awesome and you can email or call anytime and they always are there for you. They are the top rated company for debt relief and I am so glad we chose them even before I saw the ratings.

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    Reviewed Aug. 22, 2017

    From the first person I spoke with until the last one to help me turn over our account to Consolidation Plus we had personal service. It's hard to watch the mail come and get the calls, I wish we had changed our address and number to Freedom Debt Relief. It is hard to change to a bank for lower interest rates when your credit has tanked, if there was a way to negotiate without that effect if would be great.

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    Reviewed Aug. 22, 2017

    I know I never could have done this on my own and I am so thankful for everything they did behind the scenes to get me to where I am now!!! Customer service was always there and easily answered any questions I had. The portal was a huge help, I could go online at any time to see my progress. Would recommend this company to anyone.

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    Reviewed Aug. 22, 2017

    My husband and I had been struggling with our debt for several months. I had multiple unexpected medical emergencies that were not attached to my correct address. We thought (after recovering health-wise) we were "okay" until we started receiving phone calls and realized the address wasn't up to date. At that point I was 7 months pregnant and my husband and I were up to our ears in debt. We looked at our options and had a consultation with a local debt management agency. They were going to charge a ridiculous amount of money to use their services. It didn't feel like the answer. I did another Google search and Freedom Debt Relief showed up and I am so grateful it did because FDR saved my family so time so much my money that we really didn't gave.

    I could list out dozens of "pros," but instead I'll highlight the ones that meant the most to my family: While there is a service fee, it is hardly noticeable because it is so inexpensive. It is part of your monthly payment(s) and will never change. YOU agree on what your payment will be - with reason, of course. FDR works with you instead of just for you. You are able to go through your options and what you can reasonably manage each month. You have a specific person who works with you on your account, but an entire team available to help you as well. FDR negotiated and settled my debts with various hospitals and credit card companies for me. It made the process of becoming debt-free so much easier. FDR will immediately contact each debt collector to ensure that interest stops accruing and phone calls (sometimes harassing) stop, too. I would recommend to Freedom Debt Relief to anyone who is struggling.

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    Reviewed Aug. 22, 2017

    I'm very happy for the great support that Freedom Debt Relief gave me with a big problem I faced for many years, not being able to pay the big balances of my eight credit cards. The program FDR prepared for me meant an important reduction of said balances and a easy way to make monthly payments until all my debts were satisfied and completely paid off. I recommend the FDR programs to anybody having a problem like mine. You'll never regret if your decision to pay your debts is to get Freedom Debt Relief in your solution.

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    Reviewed Aug. 22, 2017

    Best experience ever! Great service and over the phone staff are excellent!!! Totally recommend... Thanks to Freedom Debt Relief I was able to consolidate my debt in half. The advice given at the beginning made me trust freedom debt and now I'm really happy that I'm debt free...

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    Reviewed Aug. 22, 2017

    I was very pleased with the way my problems were handled. The negotiations with the companies I owed money to were handled in a timely and professional manner. The only problem that remains is that some of the companies have not released me from the debts and are still showing owed amounts on my credit rating even though they sent paperwork to the IRS and I paid taxes on the forgiven amounts.

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    Reviewed Aug. 22, 2017

    I was told that if I was to pay extra money, which I did, that I would have legal coverage should any creditor tried to take me to court during my program but as soon as one started to do this I was told that I needed to get a loan through your bank to stop the law suit. I feel this whole setup is just a scam to get people to join and then tell them they have to get a loan to stop any law suits and that way you can charge them outrageous interest on the loan putting people in just as bad a situation if not worse because of the size of payment that has to be made at one time.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    Thank you so much for resolving my debts with an affordable monthly payment. I don't have any more worries on how to pay my debts every month. My credit report is not anymore in bad standing. I'm now in fair standing and looking forward to have a good standing. Again take you so much for bearing with me in my difficulties paying my debts.

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    Reviewed Aug. 22, 2017

    Freedom Debt Relief essentially cut my debt in half making it reasonable for me to start paying it off. They took a process that I was extremely nervous about doing, and made it simple and stress free for me. Anytime I had a question, their customer service reps were amazing.

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    Reviewed Aug. 22, 2017

    I was very happy with the service provided. Everyone I talked to was friendly and professional and extremely helpful. All my questions were answered in a timely manner. Everything was fully explained. I was happy with how my debt was resolved. I would recommend this service to friends and family.

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    Reviewed Aug. 22, 2017

    Wish I had taken this step earlier. The feeling of relief after completing the program simply cannot be described in mere words. I have nothing but good things to say. The representatives were always there for me (phone), always pleasant and patient and answered any inquiry I made. Thank you Freedom Debt Relief.

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    Reviewed Aug. 22, 2017

    I found that going through them was a great experience. Everyone was very helpful. I would recommend them to anyone that is looking for financial help. The only problem I had is that I would forget my log on password and would have to call them.

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    Reviewed Aug. 22, 2017

    Money was used by you'll that was in the original acct. host I did not authorize you to spend. When approached each of my debtors it was all to force me into going with you'll to pay my debt. The original sales pitch and what was delivered were not the same. The dumb debtor is over the barrel due to the being ignorant as to what is my best interest. For the amount of fees that you'll collected and the interest rate I feel completely screwed. I have asked to reduce the interest rate since I have been on time and you all ways have gotten your money. My credit isn't good enough said the last person.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    I felt the biggest relief when I finally finished payments on all my debt. Freedom Debt Relief has helped me stay focused on my end results of financial freedom. And have taken the big rock off my shoulders. Such a BIG feeling of accomplishment. Thank you!

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    Reviewed Aug. 22, 2017

    I am extremely pleased with every aspect of my Freedom Debt Relief experience. I'm a senior citizen and was involved in an accident, I used credit cards to pay the medical bills that my insurance didn't cover. I was barely making ends meet and researched the best solution to my financial burden, and chose Freedom Debt Relief. The caring and professional team met all my needs, between settlements and answering all my questions they made me feel like it was their priority to take care of me. Looking back I can honestly say that Freedom Debt Relief played a key rule on my path to financial stability. Thank you Freedom Debt Relief.

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    Reviewed Aug. 22, 2017

    The people I've worked with are very professional and helpful. One of them did extra mile for me. They explained everything to me and my husband. I will definitely refer Freedom Debt Consolidation to my friends and relatives. Overall summary for the people I've encountered Excellent.

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    Reviewed Aug. 22, 2017

    Excellent service and results. They helped me work through tough times while guiding and interceding every step of the way. I was able to eventually consolidate all of my outstanding debts into a single manageable payment. Credit score is now almost 700 again.

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    Reviewed Aug. 22, 2017

    I am so completely satisfied with every part of my experience with Freedom Debt Relief. I didn't know what I was going to do to get back on track with my finances and Freedom Debt Relief showed me the steps and process I needed to follow to get there. Everyone I spoke with was helpful, knowledgeable, and trustworthy. I totally recommend their services!

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    Reviewed Aug. 22, 2017

    Upon successful completion of my four year program, was able to retire. Without the program I would still be working and paying off the 11 creditors. The program did not destroy my credit. Thank you Freedom debt relief.

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    Reviewed Aug. 22, 2017

    Helped me out of what I thought I would never resolve. It took longer than expected but we worked it out and I'm already rebuilding my credit. Customer service was excellent always willing to go the extra steps. Website was easy. So I thank you for all the help.

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    Reviewed Aug. 22, 2017

    Following a messy divorce, I asked FDR to take over the outstanding credit card accounts, to work with the creditors on resolution. Within 6 months each of the creditors had agreed to a payoff percent of the balances. After nearly two years in the program, I was able to prepay the remaining balances without penalties. I am now credit card debt-free. I should also add that during this time I was still able to maintain two live cards, not in the program, with zero balances. Used responsibly a credit card can be a contingent source of liquidity.

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    Reviewed Aug. 22, 2017

    While we did save some money by using Freedom Financial, we were lured by false promises and wound up ruining our credit score. While we could make our debt payments, we thought if we could negotiate them down, then we'd be willing to take the hit on our credit score to give us for financial flexibility. We were told that on average they save customers 30-40 percent on their accounts. While technically this may be true, that percentage is not off your enrolled balances. That percentage is off the end balances after you have racked up fees and penalties waiting for freedom to negotiate for you. In the end if you save 10-15 percent off enrolled balances you are doing well.

    My other complaint is that they give you an estimated payoff date with their reasonable expectations that they will probably exceed, only for that date to get pushed back every time they negotiate a deal while your other accounts rack up fees. If you are in a bad way, this isn't a horrible option, but please be vigilant in your research and make sure it's what you need to do. Don't let them tell you half truths. Make sure you get concrete numbers and answers. If you're not in a bad spot and can make payments, negotiate directly with your creditors. It's not as difficult as freedom would have you believe. In the end you may not get as much off, but you'll avoid penalties and fees and save your credit score.

    Once you're locked in with freedom there is no turning back. Sure you can leave the program, but your credit score will already be ruined and your accounts will be defaulted. Be sure it is the right choice for you. It wasn't for us, but we only found out too late as promises were broken. I don't recommend it, but sometimes situations look bleak and only then would I recommend Freedom.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    Debt is hateful. Freedom Debt Relief made the debt I had, much more easy to manage. They handled all of the vendors so I didn't have to, and removed all of the phone calls and emails that stress one out. They made the process so easy and they communicated with me so I understood everything. They help me balance my repayment of my reduced debt too. It was much more manageable and my credit score IMMEDIATELY started to go back up. This was simply the best decision I made to get out of debt and back to a more relaxing, stress free life. Thank you Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    They were very helpful and took all my worry away. I highly recommend them to anyone having financial problems. They were prompt to return calls and help with any questions I had. They were friendly and it was a pleasure to work with them.

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    Reviewed Aug. 22, 2017

    When you enroll 20k in debt they have you stop paying and "negotiate" settlements. 2 years later your accounts have ballooned up to 35k in debt from fees and interest. Then your settled accounts at 18k. FDR claims they saved you 17k and charges you a percent of that. Your creditors then write off that 17k to the IRS and you may have to pay tax on it. In the end you would do more work but probably save more money if you put ** dollars a month into a savings account and negotiated yourself. Customer service was polite but had substantial issues when they switched banking systems. I had a series of five calls not returned during that two week period.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    I was very pleased with my debt relief plan and had all debt paid off in the time frame that was quoted me. When I had questions, everyone I talked to was very professional and courteous. My credit score has vastly improved since I chose FDR. Thank you.

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    Reviewed Aug. 22, 2017

    Now that I am out of debt, I am able to go places without using a credit card and paying cash for what I want to do. My credit score has gone up, even I do not want to use it. I am able to travel now and will continue to do so. Thanks for your great help.

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    Reviewed Aug. 22, 2017

    I now have my finances under control. I was hurting and having trouble enjoying life with the huge debt that I had. This program helped me, and I have even recommended it to others. Thanks Freedom you have given me a new start. I just hope others find this soon.

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    Reviewed Aug. 22, 2017

    At first, I was very hesitant to use any program like this, and was not sure that it was going to work for me. Looking back, I am so glad that I did it and it was a great decision. In the beginning, the staff do a great job of educating you on the program, how it will work, how it will affect your credit in the short term and the positives and the negatives of participating. I felt very prepared for how the process was going to work, the negative impact it was going to have on my credit in the short term, but the relief that I was going to experience in the long term. I am so happy that I did it. Drowning in credit card debt is such a difficult place to be and it seems like there is no way out. This program is the light at the end of the tunnel. It is probably not right for everyone, but if you are deep in debt, you definitely should consider it as a very viable option to fix your situation and get out of the hole.

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    Reviewed Aug. 22, 2017

    Glad that I completed the program and happy that Financial Freedom resolved most of my debts, but... customer service was completely terrible. Almost never any follow up, took weeks and weeks to get many issues resolved and or answered, many times customer service reps were clueless, and several customer service reps were not personal and treated me like a number and not a person. Definitely would not recommend Financial Freedom to friends or family.

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    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

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    Reviewed Aug. 22, 2017

    I have called the customer service department on numerous occasions and have been satisfied with the courteous responses from each of them. They have helped me with answers to questions I've had about my account. When I requested information in reference to my account, they have emailed me the information within minutes. I am very pleased with Freedom Financial. They look out for the customer and their needs.

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    Reviewed Aug. 22, 2017

    I had a great experience with Freedom Debt Relief. Everyone was helpful when I spoke with them, my debts were paid off in a timely manner, and it was a great relief for me having this taken care of. I felt that everyone acted in a professional manner and had my best interests in mind.

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    Reviewed Aug. 22, 2017

    I should have filed bankruptcy. They work out a payment but they don't tell you that you have to claim it on your taxes. I still have a creditor calling me about the balance I still owe them. The loan that pay off the credit cards I will not be able to close out until 2021.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    I was with Freedom debt about 6 months when their affiliate company C+ loan offered to let Freedom Debt negotiate my debts and then they would loan me the money to pay, well long story short once I agreed to this no one ever followed up with me on the fees I was being charged and they charged almost $5k in fees, after 30 days "graduated" from the program I'm still waiting on my graduation packet and the breakdown of all the fees that were charged. My estimated fees from them turned out to be $1900 higher so now I'm paying almost exactly what I owed before I went with Freedom Debt. I would beware, my loan is also at 22% interest which is basically a credit card. The only plus I see is if your willing to pay thousands of dollars to have someone else field your debt calls. I'm disappointed. I'm hoping to get my credit score back up and get a low-interest personal loan so I'm not paying the high-interest rate. They are good salespeople.

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    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    I have asked several times to get online and hasn't happened yet. But am happy with everything else. Thank you for helping me with get back on my feet though do appreciate that very much and very pleased with all the help you have given me.

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    Reviewed Aug. 22, 2017

    They did what they promised to do. They resolved my credit card balances. And they answered my questions whenever I called them. They negotiated with all my creditors for a lower balance. I even had some legal help when I needed it. This company handled every thing very professional.

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    Reviewed Aug. 22, 2017

    You were a great help. We even paid off early. My husband got involved and also help pay off early. It was a great relief to finally pay everything off so that we are debt free especially since my husband has died since we have paid everything off.

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    Reviewed Aug. 22, 2017

    Without your assistance I'd still be haggling with my debtors. After having a stroke and being unable to work the companies were unwilling to assist me even though I'd paid on time. Within 3 years I am now Free! Thank you Freedom Financial.

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    Reviewed Aug. 22, 2017

    Freedom Financial was the best thing that could have happened to us otherwise we would still be paying our debt off for the rest of our lives. Thank you so much Freedom Financial for helping us become credit card debt free... it was the best feeling when it was all paid off.

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    Reviewed Aug. 22, 2017

    Amazing, great advice. Very knowledgeable people. Very helpful and kind. Very helpful. Absolutely no complaints. Have recommended your services to other people. Superb service. Worked well and quickly with my creditors. Absolutely no complaints. Your services were suggested by a friend.

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    Reviewed Aug. 22, 2017

    Freedom Financial helped us become debt free in 3.5 years. When $30k+ of credit card debt crippled our household finances, we knew we had to do something. Freedom helped us settle our debts and rebuild our credit with a consolidation loan on our last 3 accounts. All staff that we worked with were courteous and professional. Getting back in track was made easier by using Freedom Financial.

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    Reviewed Aug. 22, 2017

    Freedom pulled us from a desperate financial situation following job loss which avoided bankruptcy and has now placed us back into a secure position. They did all of the hard part allowing us to get our spending under control, paying off the debt and over time achieve solid financial footing once again. We had some rough days, of course, but Freedom diverted all of the creditor calls, negotiated on our behalf, and guided us to a manageable financial state that reduced stress, allowed us to pay our bills without juggling, and still have a little leftover to enjoy life.

    A friend went the bankruptcy route, and I can say without a doubt, I would choose Freedom first if you are over your head in debt. She has remarked more than once that she wished she knew about Freedom before they saw the attorney. Today with our accounts resolved, we are comfortable and content and can say with confidence that Freedom provided the guidance to walk us through the dark days of debilitating debt. Thanks Freedom!!!

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    Reviewed Aug. 22, 2017

    Your program helped me to get my debt under control but at the cost of my security clearance and potential employability. The people managing my account did not actively work with the creditors to restructure my debt, rather they waited to have them write off the account. The result were tax bills I was not expecting and fees paid to you that I do not feel you earned.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    I was a bit apprehensive to do but once I called I knew I had made the right choice. From start to finish Freedom Financial was there to help. For such a trying time they made things easier for me every step of the way. Great Job!!!

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    Reviewed Aug. 22, 2017

    Thank you all, for the outstanding work you do, since the first call I made till the end... thank you so very much. All my debt is now paid in full with an easy once a month payment. Thank you, Thank you so much.

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    Reviewed Aug. 22, 2017

    The customer service that you get is better than great! I have recommended friends and will continue to give the excellent customer service! Always call you back! Very helpful if you have any questions! They exactly what they say they are going to do! Never had to call back for any questions I might have had!! Excellent Service.

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    Reviewed Aug. 22, 2017

    Freedom Debt Relief is a great program. I came into program with seemed to be an insurmountable debt! Friendly, ready to help staff; great monthly payments... flexible. A great relief to have debt gone!! Would recommend program for everyone.

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    Reviewed Aug. 22, 2017

    My experience with Freedom Debt Relief was fantastic. The people that work with me to relieve my debt were very patient and very informative. I would recommend this to anyone who has problems with their debt. I have talked about Freedom Debt Relief to everyone I know. The hardest part of this process is waiting to pay off all the bills. By this I mean my credit score went down low for the first 6 months. But in actuality it all came out fantastic and now I have a good credit score. Thank you again.

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    Reviewed Aug. 22, 2017

    With the exception of one creditor all of my debt was resolved in a timely manner. Fast, easy and much better than claiming bankruptcy. I highly recommend Freedom Debt Relief. My credit cards were paid off at half of what I owed and my credit report was back to normal right away.

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    Reviewed Aug. 22, 2017

    In the beginning everything went well. It wasn't until tax time that we got a big surprise. We were not informed that when you accept a settlement amount, the excess that is not settled you have to claim as income on your taxes. We had no idea! I had to pay in $2000 to taxes. Then to make matters worse, FDR sent two of the tax forms (individual tax forms for each settlement) late and I had already filed my taxes. We then had to do an amendment and had to pay an additional $700 for taxes plus the cost of the amendment. It is Aug. 2017 and I'm still making payments to the IRS.

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    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

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    Reviewed Aug. 22, 2017

    Other than not clearly realizing what an extreme hit my credit score would initially take upon beginning the program, I was satisfied with the service Freedom Debt Relief provided. I was glad to eventually qualify for a true consolidation loan through its sister company, Consolidation Plus, and see my credit score slowly return to where it was prior to enrolling.

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    Reviewed Aug. 22, 2017

    I was very pleased with your service. As the bills got paid my credit kept getting better and now a little more than a year we can put money away in our savings account. We can't thank you enough Michael.

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    Reviewed Aug. 22, 2017

    I was very disappointed with Freedom Debt Relief. They did not disclose to me upfront that they were charging me 20% of my enrolled debt as fees. I had to defer a couple of my payments, the whole reason I was enrolled in the first place was because of financial hardship. One of my larger debts was one payment away from being settled, and at the time I had deferred a payment there was enough funds in my account to make the final payment, but Freedom chose to take their fees first. As a result I did not have enough to make my final payment to my creditor. This caused the entire negotiated debt to default. Freedom made sure to get their money, and didn't care about me, their customer. I would NEVER recommend using this company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    Eliminate Credit Card Debt via process of FDR taking over the debt of Credit Cards and negotiating with the credit cards to reduce amount owed and remaining balance paid off with a monthly payment to FDR. FDR handled all the monthly payments to the Credit Cards!!

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    Reviewed Aug. 22, 2017

    First of all they convince you that you will save money. They will then purchase your debt and charge you almost 30% interest rate so you end up paying the same amount if you were to work with your credit cards. You are better off talking to your credit cards and freezing the accounts and trying to get a better interest rate. This company does that for you but they charge a fee for this. You can probably save money not using them. The customer service is very sales oriented and they are full of BS. None of them have any idea of what you are trying to do and they will sell you crap.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    I was very pleased with FDR and would recommend it to my friends. The staff was always very courteous and helpful. When I would get frustrated about certain things I would call them and they would explain what was going on and made me feel so much better. I have been in the program a year and am now with Consolidation Plus. The program has been good for me and am looking to get to the end of my long tunnel.

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    Reviewed Aug. 22, 2017

    I received great services. I'm relieved that most of my debt was taken care of. I feel less stressed now and can work on rebuilding my credit and have a more stable and secure future. I thank them for all their help.

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    Reviewed Aug. 22, 2017

    Freedom Financial was responsible for me getting my life back. They helped me get out of the prison of financial debt and get my life back on track. They did it quickly and professionally... Awesome is the word!! I recommend anyone in serious debt. Turn to them for the help you need.

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    Reviewed Aug. 22, 2017

    Overall, I was pleased but I did experience a certain amount of frustration when I called with questions. All too frequently, if I called three times about an issue, I would get three different answers about how to resolve the problem. I would finally get the correct answer and I could proceed. In the meantime, however, I would continue to get phone calls at home and I would not be able to resolve the problem. It seemed at times that perhaps I wasn't dealing with a reputable firm because there were so many discrepancies from customer service agent to customer service agent and I was having to deal with creditors on my own.

    I was also not informed that for a negligible monthly fee, I could retain attorneys through Freedom in case we were sued. As it turns out, we were sued and we had to deal with the issue on our own for one of my husband's account. If we had known about the NLLG in the first place, it would have been much easier to resolve that particular debt. In the end, everything was taken care of but it was most definitely frustrating at times!

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    Reviewed Aug. 22, 2017

    I went through a divorce and had a pile of unpaid credit card bills. Freedom Debt Relief helped prioritize and sought a reduced total payout for me. I did have one creditor take me to court and did lose that case. Now mind you this is not a free service as they do make money off you by their fees. But happy to say that I was $60,000 in debt, and was able to pay off and today I have GOOD credit.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    FDR was a God-send. They were very helpful in all my debts paid with little paperwork. They handled everything for me. Anytime I had questions, they were ready with the answers. If they didn't have an answer, their team would recourse until they gave me an answer. Thank you Freedom Financial.

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    Reviewed Aug. 22, 2017

    I am so grateful that I contacted this company. Initially I thought I had made a mistake, however the outcome was more than I could have asked for. The credit companies took a payoff and I've been able to pay off my credit card every month now.

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    Customer Service

    Reviewed Aug. 22, 2017

    Got too many calls from the creditors when I was told it would be at a minimum. Did not get back a return phone call from FDR until a week later. Are you kidding me. Definitely no recommendations from me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    From the very start until the last payment was made, I had confidence and trust in the team that was working with me. Everything went fine and there were no issues or problems to me. If any came up, it was all taken care of by this very efficient team of staff at Freedom. You all were marvelous even in remembering my birthday and sending me a greeting all signed by staff; my total experience was awesome and I've told several people about my experience and this company. I have had several people from other companies to contact me, but Freedom is by far my choice. I thank you all for all your support and assistance in getting all my debts resolved and if ever I need you again, I will be sure to call on you. All of you are simply marvelous!!!

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    PriceStaff

    Reviewed Aug. 22, 2017

    After completing the program, I was told I would receive a package of all debts that were settled and letters showing that the creditors accepted those settlement amounts. I never received this package. I enrolled almost $80K worth of debt, and paid into the program for 18 months, which amounted to about 24786 paid in to settle debts. Then I was offered a consolidation loan when I only had two more debts to settle for $40K, so, I settled about $80K in credit card debt, but the entire program is costing me about $64786 total, and it added an additional 43 months to the debts.

    So, after all the settlement fees, and settlements, the program saved me about $15214 from the original debt amount and cratered my credit score for over two years. Again, I did not receive a final package with all the settlement documentation and I am still paying off the original debt. The only difference is, that instead of owing the original creditors, I owe the money to Consolidated plus. The people were pleasant to work with, but the follow up was nearly nonexistent. I will definitely be more wise with my credit in the future so that I never have to use a program like this again.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    This company helped when no one would. Was able to get the relief and rest I had been needing. Truly glad we took the chance with this company. Would recommend this option for anyone with money needs. Thank you.

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    Reviewed Aug. 22, 2017

    Thank you for supporting and helping with my debt. Now, I am able to saved some money and invest elsewhere. Although, it might some time to complete the program but it is a new start. Thanks, again, Freedom Debt Relief.

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    Reviewed Aug. 22, 2017

    Freedom Debt Relief was really great to work with. When I first contacted them, they were very understanding and supportive. I never felt pressured and the program was clearly described. They also took care of my debt very quickly and provided me incredible savings. I would definitely recommend this company.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    This service was helpful, but I didn't know until it was too late that so much had to be saved before negotiations would even begin. I would recommend that people have a little saved before they started this process so that they won't have to wait. I did not know how the service was paid for until I was almost done! Plus I didn't always get the same answers when I called and talked to different people!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed Aug. 22, 2017

    It started very well. It as soon they got me when bad. Try to pay $10.000 down of the $18.000 and maybe reduce my interest. The woman I deal with was impossible. She never meet me half way or a quarter. Everything was no no. Can't wait till I am done.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed Aug. 22, 2017

    The process was painless and easy, payments were reasonable and everyone I spoke with was always pleasant and helpful. They always provided updates and communicated where they were at resolving your debt. The end result is I am debt free!!!

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    Reviewed Aug. 22, 2017

    I owed about $38,000 in credit card debt, Freedom Debt Relief was able to reduce my debt by more than 50% and some cases more than 60%. There is no other way to get out off my kind of debt, but go to a company like Freedom Debt Relief, and they are one the best as I was treated fairly and with respect, and am now out credit card debt thanks to them.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I was in great debt when I came across an ad for Freedom Debt Relief. I contacted them and in less than 2 weeks I was on my way to getting out of debt. I am very grateful for their great staff and the constant communication between us. I would recommend them to anybody.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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