Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 144 Reviews 28235 - 28435
    Verified purchase
    Staff

    Reviewed July 23, 2017

    Freedom Debt is excellent. They have been so helpful. If I have a problem. They are right there for me. I would recommend them to anyone. The staff are always friendly. Never judgmental. It feels like they are always smiling.

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    Staff

    Reviewed July 23, 2017

    I'm pleased with the service that you have provided. Your guidance was very helpful as this was my first time doing debt relief. Made it very stress free as I had people representing me. Would definitely recommend this to a friend or relative.

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    Reviewed July 23, 2017

    I was initially told it would take 3 years to pay off my debt, but after a year and a half they upped the time period to 5 years. Very disappointed with this situation. Since they have been doing debt relief, they should be more accurate with the projected time period.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Conque,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    StaffTransparency

    Reviewed July 23, 2017

    Everyone I have talked to during my time with Freedom Debt Relief have been nice. They are very knowledgeable. They have explained everything to me and answered all my questions. Thank you Ross and Bobby and many others. I am glad to know that they have gotten all my credit cards almost paid off.

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    Reviewed July 23, 2017

    I am highly satisfied with Freedom, the way it resolves debts of a client. It is very effective and quickest way of freeing debts. I will recommend Freedom for my friends & family. Only thing that I felt in my case, all clients must be patience from starting the debt resolving process to completion of whole process.

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    Staff

    Reviewed July 23, 2017

    Never had a problem when I needed to contact them. Always there when you need them. Were great from the start. Told me what they needed and helped me get it. There was no problem when I had to add creditors.

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    Verified purchase

    Reviewed July 23, 2017

    Freedom Debt Relief has helped to relieve the stress of trying to take care of financial responsibilities while trying to work full time and take care of aging parents. Not wanting to go through a bankruptcy, Freedom Debt Relief has been helping me to get credit cards paid off. It is a good feeling to see them paid off one at a time.

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    Customer ServiceStaff

    Reviewed July 23, 2017

    We are having a great experience and would recommend anyone that needs help to sign up with Freedom. Freedom has always been there to answer any questions we have had and have helped us when we haven't understood what was happening. Great great company to work with.

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    Process

    Reviewed July 23, 2017

    Good program. I was skeptical at first but after the settlements started coming in, I began to see the light at the end of the tunnel. Anyone with debt too much to handle should definitely give them a try. I would most definitely recommend this the program to my family and friends.

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    Process

    Reviewed July 23, 2017

    I am happy with the program so far. I am not able to access my personal account on notebook because I am using a mini iPad. I am trusting FDR to do their job and I am keeping up my obligation of money each month for them. I am thankful to have found this program. My stress over debt has decreased a lot! My only way to communicate is through e- mail.

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    Reviewed July 23, 2017

    I'm trying to hang in there for one more year but I also have to help support my 83 year mother who has no money coming in but from is helping. I get frustrated from time to time but I know each account paid off is a great feeling but it's getting too slow right now. I am hoping to retire from my co next Aug and do a new career.

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    Staff

    Reviewed July 23, 2017

    I was in a stressful financial situation not knowing who to turn to until I found FDR online. This was the best decision I had made. They are a group of intelligent, professional people who will work diligently to make you debt free. Contact "FREEDOM DEBT RELIEF" for a better life.

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    Staff

    Reviewed July 23, 2017

    Seemed to take forever for results, agents did not have knowledge of the options that were available that would be of a great help to know what needed to be done. We had to tell them what to do when the end of the debt is the most urgent goal to succeed.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Case,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 23, 2017

    So far I have been very pleased with my experience with Freedom Debt Relief. They have done what they told me they were going to do. So far I believe all my debts are being handled in a fair and honest way. I look forward to getting them paid off completely.

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    Customer ServiceStaff

    Reviewed July 23, 2017

    I have been working with FDR for 2+yrs. They have been helpful and friendly every time I have called, which is only when I have a question or need help getting by for the month... Which I try not to do because it only slows your progress. Not going to lie... it's been tough the last 2+yrs. Hopefully at the end I will be able to rate them 5 stars.

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    Staff

    Reviewed July 23, 2017

    My debts have almost been negotiated, 2 accounts left. I have been impressed with the professionalism and manner in which FDR has resolved these accounts. It has relieved me from handling these debts, after having assumed these debts as a result of a divorce which took 3 1/2 years to resolve! Thank you!

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    Customer ServiceStaffProcess

    Reviewed July 23, 2017

    I am so glad I made took the step and made this call. I had a lot of debt that I could have paid, however, due to health issues, my income has decreased to 60% of my salary. I'm so glad this program was here to help. The reps are very courteous and walk you through every step of the way.

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    Staff

    Reviewed July 22, 2017

    I was very skeptical about reaching out to FDR. So far I have not been disappointed with the amount of help and support they have provided me with since I started with them. They helped make it easy for me to create a flexible payment schedule.

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    StaffTransparency

    Reviewed July 22, 2017

    They have done a great job for me so far. I would recommend to my friends. They have keep me abreast of going on with my account. They explain what they are doing and have offered other solution to shorten my time.

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    Customer ServiceProcess

    Reviewed July 22, 2017

    I think the program is a great way for people with bad credit to get help. When I entered the program I had over 800 credit and know I have 650, maybe. The only reason I entered the program in the first place was to consolidate the credit cards with high balances. If I realized how much my credit was going to take a hit by using the program, I probably wouldn't do it again. The customer service has been very good. When I have questions or issues they resolve and or answer them within a short amount of time.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Santos,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed July 22, 2017

    We are a little over half way through our program. While so far they have done what we contracted with them to accomplish, some of their fees for customer service when needed seem unfair. In addition, the few times I have contacted them, the customer service reps did not seem to have access to a full picture of information and therefore could not answer questions or make recommendations with accuracy. That was very disappointing. However, as long as they continue to deal with the debt in an acceptable manner, we will continue the program.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Jones,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Transparency

    Reviewed July 22, 2017

    The service has been excellent. The costs seem fair. The open transparent communication of the process is key. In line with that, fees are not adequately reported on the dashboard. The fees should be reported along with the structured settlement including all fees, recurring monthly ones as well as the settlement fees when they are taken from the account, as opposed to only upon resolution. Also, the fees should be reported in the settlement approval request as this important information in determining whether to approve or not. Reporting the fees if you saved $1400 at a cost of only $400 is better than having the fee surprise hit you later when you look at your bank statement.

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    Customer ServiceStaffProcess

    Reviewed July 22, 2017

    I am so thankful for Freedom Debt Relief. They have helped me resolve 3 out of 4 debts in just a couple of years. This program has truly help relieve my stress over debt. I am very satisfied with the program. Customer service representatives are very helpful and are always available to answer any questions. Thank you so much!

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    Process

    Reviewed July 22, 2017

    Best thing that has happened to me! I never thought I’d be able to recover and FDR has helped me get back on track. I highly recommend this program!!! All my debt has been settled at least 50% or less than the original amount owed. If you need help give this company a chance.

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    Staff

    Reviewed July 22, 2017

    This has been a very positive experience. They have been able to get very good results with our creditors. They were able to settle a major debt of ours with a 75% savings the best I've ever heard of. They continue to amaze us. Keep up the good work for us. We tell everyone we meet and our friends about what this company has done for us. Thank you.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    Honestly sometimes I want to stop the program because money gets a little tight sometimes but I quickly remind myself of how great a job of resolving my credit card debt you guys are doing. I'm 2 years (roughly) into the program and I'm over halfway through the number of accounts you are managing for me. It is also a great peace of mind to have the legal team on my side working behind the scenes. I get ZERO collection calls or letters in the mail. Thank you for helping out in a very rough situation.

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    Customer Service

    Reviewed July 22, 2017

    Every step takes me closer to my goal. When I call for any reason, everyone is anxious to help. I recently called to increase my payment and it was handled immediately. I have already recommended FDR to some friends who are considering consolidation of their bills.

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    Staff

    Reviewed July 22, 2017

    Freedom Debt Relief has been a very helpful professional organization for me. I am very grateful to have them. Thank you so much for everything. A really good company that has helped me through some very hard times and I could not have done it without them. I would recommend them to anyone and everybody who needs help.

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    PriceStaff

    Reviewed July 22, 2017

    We were in big problems with our credit cards debt. We were paying monthly payments years after years but the interest on these five credit cards were so high that it made little or no difference to the total amount we owed. We tried another financial institution but they took our $400 upfront fee and gave us lot of runaround and we lost our down payment.

    Finally, we contacted Freedom Debt Relief. They were very professional and did not ask for any upfront fee. They negotiated $25,000 credit card for about $5,000. They guided us all the way and after 3 years. Finally we are free of all credit cards debt. FDR saved us thousand of dollars in interest and aggravation. We are grateful to FDR for relieving our financial problems. We will highly recommend to anyone looking for debt relief. These people are courteous and professional. Thank you FDR.

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    Staff

    Reviewed July 22, 2017

    I Know it takes a while to get it done. It is hard at times and hope it will soon be over with. Have to stay with it and pray for the best. You wonder if you can keep going on with it went, what money you have left to live on after you make your payment to Freedom Debt Relief, has to last you on till your next check, but you know you have to do it. They are trying to help you get yourself out of Debt and they do all they can to help.

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    Reviewed July 22, 2017

    So far it has been a good experience for me. They have done what they said they would. I really appreciate their help. Thank you very much. I would definitely recommend them to anyone who needs this particular kind of help. It is easy to get yourself in financial trouble, but hard to get yourself out.

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    Customer ServiceTransparency

    Reviewed July 22, 2017

    I pay working some much just to pay my credit cards. Freedom Debt Relief help stay afloat and start enjoying life once again. They explain how their business work and I signed up for help. Been very happy with all their customer service working. They took their time and explain everything to me in clear language. At anytime I have questions I call at any time and they help me. I have been with this company for 2 years now. I have one more year and I'll be out of debt.

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    PriceProcess

    Reviewed July 22, 2017

    So far, I am pleased with what has occurred initially, with one predatory loan settled and paying and one old collection settled and pending payments. What I am still waiting for is to hear on other settlements or negotiations. I was instructed to stop paying for items on my list, however, nothing is settled on many accts and my already bad credit is being tanked to even further lows. I expected some but not like this. I also have another loan my bank cannot seem to stop payment on from my list that is continuing to charge me monthly, to the point I am not gaining much relief financially to pay down my other remaining debts. This appeared to be a great program but not seeing much more in results since the initial progress, has me beginning to question if my others list of accounts is being settled or not.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Simmons,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 22, 2017

    Helpful and encouraging. Mike was the member who helped to ensure a new beginning. He answered all of my questions and concerns. Tough life moments happen for anyone; Freedom has assisted in providing an option to make the right choices and new beginnings.

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    Customer ServiceStaffTransparency

    Reviewed July 22, 2017

    I am extremely pleased with how quickly FDR handled my debts. They kept me up to date on how the settlements were going and were always professional when you called with any questions. They did an excellent job on referring me to the legal services in dealing with one account that needed an attorney. I could not have done any of this without their help. FDR is truly a godsend for anyone who is seeking to get out of debt.

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    Customer Service

    Reviewed July 22, 2017

    I am completely satisfied with the customer service and overall progress FDR has made with resolving my debt issues. At any time I had a question or concern the matter was addressed and solved quickly and professionally. I am sure FDR was the best decision for me in moving towards a debt free future.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    Great help. They take care of you and help go against those credit cards. I would like to recommend this service to those that might need help like me. They take care of the calls and do the negotiations for you. I could do what they are doing for me.

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    Customer Service

    Reviewed July 22, 2017

    Peace of mind to know we have the help we needed to get back on track with our credit cards. Living on a fixed income is hard and appreciate all your help. Customer service is always there to help and answer any questions we might have.

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    Customer ServiceStaffTransparency

    Reviewed July 22, 2017

    I am very happy with Freedom Relief. Every time I call everyone is very pleasant and knows what they are talking about. They explain everything and make sure you understand what is happening and why. Only thing I did not understand is when I got a call about getting loan to pay off my debts and told me, "Sorry you don't qualify."

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    Reviewed July 22, 2017

    So far everything is going smoothly. No known problems at this time. Freedom has done everything they said they would do. It was a bit scary in the beginning, handing over the keys to your accounts and hope for the best and you're not being scammed. As of right now I'm about halfway through this and it's looking good. I try and chip in a little extra each month to try and pay off this mess sooner.

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    Process

    Reviewed July 22, 2017

    I joined FDR/NLLG in October of 2015. I had 5 credit cards. Two are resolved, two will be resolved within a few months - which leaves only one. I am thrilled with the advice and the experience I've had to this point. I was summoned twice by BAC, and both times, the NLLG was instrumental in resolving both of these debts. I would only have wonderful things to say about the entire program so far, and have already recommended this program to several friends who are struggling.

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    Staff

    Reviewed July 22, 2017

    The people from Freedom Debt Relief have been great to help me get out of the trouble I got myself into. They were professional and there for me at every step of the way. I would recommend them to everyone.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I like how the payments are made and how they appear on my statement. Anytime I have to call the company the person on the other line is very kind, understanding and always knows the answer. I'm just sorry that I didn't do this sooner.

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    Transparency

    Reviewed July 22, 2017

    To date, I have deposited 29,855 dollars to my account. Between Discover card and Chase cards, approx. 12,000 dollars have been paid off. I know there are fees associated with this, but really kind of excessive. I see fees for settlements, but what settlements! Kindly explain. Thank you.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Voss,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed July 22, 2017

    At first I was uneasy about using Freedom Debt Relief due to the fact that I was uneasy about using a computer, but it took no time at all to have easy communications over the telephone and they were very helpful in every aspect of my case.

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    Staff

    Reviewed July 22, 2017

    Very satisfied with your service. My monthly payment is within my current budget. Whenever needed, your associates have been courteous and helpful. In a very short time you have closed three credit card accounts. Looking forward to your continuing help to resolve my credit card debt. Thank you.

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    Staff

    Reviewed July 22, 2017

    Freedom has worked very hard to get me where I am now!! I could not be happier with the dedication they gave me!! Followed through on everything they promised!!! Great job Freedom!!! I would recommend Freedom to anyone who needs help getting out of debt!! My finance & late charges were unreal, Freedom negotiated with my creditors and was able to get to come down to a reasonable settlement, one which wouldn't take me 30 years to pay. Thank you again Freedom!!!

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    Process

    Reviewed July 22, 2017

    I was mired in considerable debt due to divorce, medical problems, and some bad decision making. I saw FDR on a website and decided to take a chance. I was immediately accepted to the program. I was pleasantly surprised by the kindness and interest in helping in the resolution of my debt. It was resolved in a minimum amount of time. Thank You FDR and C+ for all you have done and continue to do!

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    Reviewed July 22, 2017

    I have sent letters to you from creditors and never sent confirmation you received it. I would really like to be emailed that you received it. For the most part I am satisfied with the service we've from you since we started.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Boulanger,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed July 22, 2017

    I am very relieved that Freedom Debt Relief has made my life easier with consolidating all my debt and taking care of them for me. Knowing my credit card debt will be paid off by 2020 is a great feeling. Seeing resolved credit card debt on my client board is an unbelievable feeling.

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    Reviewed July 22, 2017

    Freedom has allowed me the ability to control my spending, reduce my debt for It has shown me that understanding your finances will help you create a comfortable budget with all the educational tools they offer. It was the best thing that I've done for myself and my family. Thank you Freedom.

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    Customer Service

    Reviewed July 22, 2017

    I couldn't be happier with Freedom Debt Relief. The stress of my debt was overwhelming and they were there for me and still are. Only a phone call or email away to answer any questions that I might have. I now see light at the end of the tunnel and am looking forward to being debt free and will stay that way! Thank you Freedom Debt Relief, you have been a true blessing.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I have been Freedom Debt Relief (FDR) since May 2014 and will be finishing up by Nov 2018. FDR has saved me much money and feel they definitely worked for me and helped me save my sanity and got me back on the right direction, so I didn't end up in bankruptcy. Hated to go even this way, but did not want to go the bankruptcy way. But due to health and only one income, had gone above my means, so had to do something. Had checked out other sites, but after much research determined FDR was best way for me and my personal circumstances. Everyone at FDR has been helpful, always to answer questions, and helped me get things set up. I don't feel I could have done this without FDR's help and professionalism.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    He is an excellent consultant and has helped me and my daughter through it all. I have recommended your business to other people and they have called Tom and I am not for sure of the outcome but I know he has done his best to try to help them out. Thanks again Tom.

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    Process

    Reviewed July 22, 2017

    I see my debt going away and all I have to do is have the money available for you to take out to pay my creditors. I have no worries with it!!! I need to get some other bills to you so I won't have to worry about them either!! I would highly recommend others for this program!!!

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    Staff

    Reviewed July 22, 2017

    It is great so far. The experience has told that FDR may knock out my debts. I would definitely recommend or refer anyone in debt difficulty to come or to talk to an agent of FDR to help them just like I talked to one, and now I think that I'm on track to get rid of my burden.

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    Reviewed July 22, 2017

    Contacting Freedom Debt Relief has been one of the smartest moves I have made in a long time. Day one has been a fantastic journey in straightening out debt woes and getting everything back on track. My settlements started out slow but picked up quickly and now are almost complete in a short period of time. I can see my life starting to change into a debt free existence finally.

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    Customer Service

    Reviewed July 22, 2017

    Dealing with a bad financial situation is daunting because I have always been credit worthy. It was a hard decision to make and I looked at it a few years ago when I first lost my job of 10 years with a good salary, but did not make the call. After those few years I could barely make the minimum payments each month with my new salary, I was getting nowhere and am not getting any younger, if something would happen to me I did not want to weigh my children down with this burden. Scared of the unknown I made the call and could not be happier that I did as I am finally feeling just a bit of relief.

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    Reviewed July 22, 2017

    Why is it taking so long to settle the last creditor on this account? I've been on your program for 4 1/2 years. I want this settled as soon as possible. I don't want this hanging over my head as the year goes on.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Torrez,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 22, 2017

    Everything was made very fast. The person who was explaining to us didn't gave us some time to think about it. He send us all the info. to sign it right away. I have been making payments for two years and this company barely paid off one of my seven accounts. I'm not happy at all.

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    Response from Freedom Debt Relief

    Dear Mr. Guerra ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Transparency

    Reviewed July 22, 2017

    During the sign up process your affiliate's explanation of the plan don't make overall cost vs. savings very clear. After all is said and done I'm only looking at 25% in actual savings. And even then that savings needs to be reported to the IRS. So how much am I really saving? Maybe 15% overall. Big deal. I could have probably negotiated better deals on my own. Something I may explore.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Romano ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed July 22, 2017

    I have been enrolled with Freedom Debt Relief for approximately 2 months. They have already made arrangements with 3 credit card services for quite a lot less money than what was originally owed. I am very happy with this amount of progress in such a short amount of time. I would recommend Freedom Debt Relief to anyone with credit card, medical and other misc debts. Thank you.

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    Reviewed July 22, 2017

    I started with Freedom Debt Relief in October 2015. I am on track to eliminate debts totaling more than $100,000 by June 2019. I was encouraged to engage the National Litigation Group and that was sage advice. I would definitely recommend others seriously consider using FDR's services.

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    Reviewed July 22, 2017

    Thank you for your consideration in helping with the billing amount deducted from my account. The lower payment will be a great help with my finances. I am satisfied with the change on my account and will be happy when it is all completed. I am done.

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    Staff

    Reviewed July 22, 2017

    FDR is a very experience company and professional and very respectful. They wiped out all of my debt with no problem. I would refer any of my friends and family to FDR because they will take good care of you!

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    Reviewed July 22, 2017

    Freedom Debt Relief relieved of monthly credit card debt and negotiated lower payments for me and for less time. I have been pleased with my experience and have also learned from this experience. I am grateful for this opportunity to get out of spiral I was in.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I am very satisfied with them. They start working right away to reduce your debt. They make sure you are kept informed at all times. Very friendly to you on phone. They also have a legal firm to help you too. I would recommend them to anyone who needs one.

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    Price

    Reviewed July 22, 2017

    I want to get online but have failed with the passwords you've sent. Otherwise happy. Just want to see where I stand. $128.00 seems like a small amount after submitting $300.00 a month. I realize you need to make interest but??? Keep me posted... Thanks.

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    StaffProcess

    Reviewed July 22, 2017

    All of the people that have tried to help us have been extremely willing to do so. The employees are friendly and kind. They have all made it really easy to go through the entire process. No one ever wants to have to go through a debt consolidation, but if you have to this would be a good choice for companies to use. Thank you all so much.

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    Reviewed July 22, 2017

    Customer support and services is excellent. Able to save me years of payments. Saved me over 50% of what I owed. Credit Union debt not easy to deal with and they do not budge on it. If you only have credit union debt make sure you understand and talk to your representative before you make a decision.

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    Reviewed July 22, 2017

    I am so glad that I chose Freedom Debt Relief to represent me in negotiating my debt with my creditors. I've been with FDR for almost 2 years & most of my debts have been negotiated and they are in the process of being settled. My credit score is rising and I am on my way to retirement with financial freedom. Thank you FDR for your assistance! A great company to be a part of!

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    Price

    Reviewed July 22, 2017

    I incurred an unmanageable amount of debt due to a scam... I did not want to file for bankruptcy and was very scared on what to do. A friend recommended Freedom Debt Relief so I signed up. Very good idea! They helped me resolve my debt and even had a LOT reduced! They came up with an affordable payment plan for me and even though it took 5 years I am now debt free and can resume my life with decent credit. Thank you Freedom!!

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    StaffProcess

    Reviewed July 22, 2017

    I was received with compassion and respect in dealing with this company. The person I spoke with listened and answered questions thoroughly. He made me feel valued and worthy. I was made to understand the program and my fears were put to rest.

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    Reviewed July 22, 2017

    I’m concerned that these remaining accounts are not being aggressively negotiated. There is over 6100.00 dollars in my account and some of the remaining accounts have less owed. Please contact me on my primary phone to discuss this and I would like to know when the last contact was with these outstanding accounts. I have been satisfied with the service but would like to discuss some of these concerns that I have.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Bartnik,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaffProcess

    Reviewed July 22, 2017

    I am very satisfied in using FDR to regroup, and restart my financial status, without their program, I still would be stuck in a financial ditch. When I call to ask a question, I am greeted with kindness and they understand my needs, and give me the correct answer. Thank you FDR, for your help.

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    Staff

    Reviewed July 22, 2017

    My experience with this company has been great. All of the people that I have that I dealt with have been very polite and extremely helpful. They certainly have made my life easier and I can't thank them enough. I would certainly recommend this company.

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    Reviewed July 22, 2017

    With medical bills going up, this is making it so I can actually have relief with bills payments. The fact that I will be free of bills in 2018 means I can pay the medical bills and be debt free. I highly recommend this company to anyone I know that has credit card problems.

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    Staff

    Reviewed July 22, 2017

    All my personal interactions with Freedom folks have been satisfying. They are friendly, responsive, prompt, professional, and empathetic. The folks at Freedom helped me to alleviate the shame I felt when my business failed and I could not pay the debts I had incurred. I would recommend them to anyone who is having financial difficulty.

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    Reviewed July 22, 2017

    I have been with Freedom for the past three years and every time that I needed assistance they have provided with the first necessary. As a matter fact, I am currently unemployed and not able to contribute the initial amount I was providing and they were able to accommodate me on a reduced amount for me to meet my goal.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    The customer service department always has a positive attitude. All the reps. I've talked to always good knowledge and I haven't felt like they never answered my questions. Thanks Freedom for having and training the right people for the job.

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    Verified purchase

    Reviewed July 22, 2017

    My experience with Freedom Debt Relief - has been just that - a relief. I was drowning in debt and feeling like I was not going to make it. Freedom Debt Relief has given me a lifeline - a way to pay my debt in a structured way without the stress added to my everyday life. I know that payment will be made - in a much shorter time than I could ever have managed on my own - with much less stress on me. Thank you!

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    PriceStaff

    Reviewed July 22, 2017

    I was hesitant about seeking help for our credit card debts. We had never been behind on a payment, but interest was making the bills go higher. I saw that Barbara from Shark Tank endorsed this program. So I took a chance & called. In less than a year, my credit cards are paid & some at half the debt. Everyone was very professional & helpful.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    From the first phone call to now, the experience has been filled with nothing but respect and compassion. This is a great company to deal with. Every person has been so helpful and eager to be of service. The "dashboard" is a great way to monitor my progress.

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    Customer ServiceTransparency

    Reviewed July 22, 2017

    All the accounts were negotiated quick and were very reasonable. Customer service was always quick to respond and were always friendly. The consumer plus program was also a quick and easy process to help clear and start rebuilding my credit again without having to wait for my dedicated account to build funds.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    This place has been awesome. They have been there every time I called when I had issues. Been able to answer any questions when I ask and everything they said would be paid has been paid and I can see my debt going down with this company. Keep doing what you guys do. You do have awesome support team. Thanks.

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    Customer ServiceOnline & AppStaff

    Reviewed July 22, 2017

    Getting out debit - Yes I would, so far very good. Customer service is excellent. They always are very helpful with me. The website is very easy to use, and to see how far you have made progress on your debts. I appreciate all of the hard work your team has taken on my debt. I couldn't do it without your help so I like to say Thank you.

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    Customer ServiceProcess

    Reviewed July 22, 2017

    So far, I have no complaints. The debt relief program has been getting me great settlements with my creditors. The settlements have been more than half of what I've owed on most of my accounts. Once I sent my creditors the program's address to send all my correspondences, I didn't get any more demands for payment or debt collector calls. This company has made this process very stress free & that's what I need.

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    Staff

    Reviewed July 22, 2017

    They told me that your Discover card was the most aggressive. Why didn't they take care of them first? Both of them contacted lawyers to sue me. They recommended a law firm to me that would take care of it. They took care of one of them. Could not take care of the other Discover card so I got sued and Discover card right now is garnishing my wages. I feel too knew what they were doing that would never have happened. I enough money to pay off a card in my account. When I questioned him about it it's gone so I feel like these people lie just for the money.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Mcbride ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceProcess

    Reviewed July 22, 2017

    Starting with this program is very easy. They also give you step by step process. You can also call them anytime and they answer very quick. Even the program has a client dashboard where you can check your creditors info, graphs showing the estimate difference with and without FDR until you're debt free. These are the few things you can do with FDR and why FDR is good to join if you problem with debt.

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    Customer Service

    Reviewed July 22, 2017

    I had 14 credit cards and over $20,000 in debt. Freedom Debt Relief paid off all of my accounts in 11 months and saved me $13,000. This has been an wonderful experience and I was stress free. I would get an email to approve the negotiation and it was done like that. I definitely would recommend to a friend.

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    Verified purchase

    Reviewed July 22, 2017

    Freedom Financial has greatly helped my husband and I. We are no longer using credit cards for anything. Our goals are beginning to be realized. In a short time, comparatively speaking, we will be on our way to a debt free life. Thanks to Freedom Financial our goals will be met and we will be able to enjoy our retirement.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I was little disappointed cause I was supposed to be done Feb. 2017. I called and talked and I'm a little satisfied. I can't wait till I'm done. I thank everyone for all of the help I received. You all are great.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Thompson,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 22, 2017

    This company is always nice and understanding. Even when I think Freedom not working, they working very hard. They very organize with dashboard. All smiles for them. Freedom have negotiate 3 accounts already. I can't believe it. Good job!

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    Verified purchase

    Reviewed July 22, 2017

    I have been very satisfied with the rate and speed of debt resolution provided by FDR. Their monthly updates and electronic look into my account assists me in knowing what phase my debt resolution is taking. I look forward to having a debt free life d/t their efforts on my behalf.

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    Staff

    Reviewed July 22, 2017

    I am so far grateful for being in connection with a company which fulfills its promises and objectives. When I first heard that they are able to help me get out of my many troublings debts within a very short time, I was pessimistic. To me, my debts were a high mountain which could not be flattened so easily and fast. But speaking of how and where I am today, is unbelievable. Freedom Debt Free has managed my monthly systematic payment without any sleepless night thinking how I'm going to see the end or being a debt free man. The staff know their job in every corner of negotiation, they just report to me that we have been able to secure an amount that you can pay within three to four months and the longest I believe was to be paid within 12 installments.

    Therefore, I am proud and thankful for such a company which is there to get people out of their holed destiny without any hope that they can rise again and be on the road of success. Those who are out there, do not let the load of debts kill you. There is a way out and of starting building your income again. For sure, now, I'm able to do other projects with the money I have been saving, as I continue paying my budgeted dues to pay off and become a clean person as a slate.

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    Staff

    Reviewed July 22, 2017

    It won't be long that I will be debt free thanks to Freedom from Debt Relief or FDR as I call them. They work with me 100% both explaining and supporting me. I was under such pressure and stress because I had made those bills and then screwed up by not keeping up payments. I felt relieved when I spoke to the first person. I saw the light at the end of the tunnel at last. If you've dug yourself into a hole don't despair. Call Freedom from Debt Relief and you will feel relief.

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    Verified purchase

    Reviewed July 22, 2017

    I'm happy for the support with dealing with my debtors. I feel like the help I have had would have been a lot more difficult if I wasn't involved with Freedom Debt. I know my debt is be resolved the best way possible.

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    Verified purchase

    Reviewed July 22, 2017

    Our experience was great since it was our 1st time using Freedom Financial. We have 1 more to go until we are finished. We really appreciate all of your help and someone is always there when we have questions or need to find out some information. Thanks again for your help.

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    Verified purchase

    Reviewed July 22, 2017

    FDR gave me the financial freedom and negotiating power to end my credit debt forever. Thank you for negotiating my debts and saving me from these creditors. I'll never apply for another credit card ever again. l definitely recommend FDR to others who need it.

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    Staff

    Reviewed July 22, 2017

    My first point of contact with your representative assured me that I had signed all necessary documents. I later found out Customer Support team wants me to sign, scan and send the same documents from the Welcome Book. I did so, but being told they could not assist me with my issue until they received the same documents discounts what I was told by my representative.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. OConnor,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceProcess

    Reviewed July 22, 2017

    So far so good... almost half there. I so wish I would have chosen FDR sooner. I kept delaying due to thinking my credit score will get ruined but actually it started to go up after about a year into the program. I cannot wait to be debt free in early 2020. :) For anyone that reads this and if paying just the minimum payments isn't getting you anywhere... don't wait... give FDR a try. For all the negative comments on here it is due to not sticking with the program. If you do this does work. Also if starting the program make sure you add on NLG... the law firm that will help you if you start getting lawsuit attempts dropped at your door from creditors. Took a little over a year for the first creditor to attempt to sue me but no worries. NLG helped and negotiated settlement and never went to court. Both FDR and NLG have great customer service both phone and through email and dashboard. Thank you!!

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    Reviewed July 22, 2017

    Pleased with accuracy of what they say they do. Web site user-friendly as if they needed any information, it was listed correctly as to what they needed. They even offer a sister company that would allow a loan to cover the balances of the issues taken on by FDR.

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    Reviewed July 22, 2017

    They have been honest, timely, and pleasant to deal with. I would recommend them to anyone who finds themselves in debt as I was. I now have a future to look forward to, thanks to Freedom Debt Relief. I now can be happy again.

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    Reviewed July 22, 2017

    I am very happy that I am on my way to getting out of debt. l would strongly recommend this program to friends and relatives so that they too can be debt free. I was very happy the way that my situation was handled in a very prompt way.

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    Staff

    Reviewed July 22, 2017

    Everyone I felt with was very kind, courteous and professional. They told me what they could do and did it. I was kept well informed and everything was done in a very timely manner. I always looked forward to hearing from Freedom people because it was always good news. I would definitely recommend Freedom to anyone with credit card debt.

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    Reviewed July 22, 2017

    When we signed up we were told that there were no fees charged to us. They also told us that there was government money that they could pull from. We were told it would take 3 years and it has been 4 and we are not quite through. But we do think Freedom Financial have done a good job of helping us settle our debts and we really appreciate it and has been a great relief. Will be happy when it's done.

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    Reviewed July 22, 2017

    Understandably so, this is a slow process for me, but this is that way due to the fact that I am unable to increase my monthly withdrawals to get my debt paid off sooner; however, I am pleased how Freedom Debt Relief is helping me to become credit card debt free.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I was drowning with apprehension, the bills would come and my paycheck wasn't always enough to cover everything. When I finally made the call to you folks it was like someone lifted a heavy bag off my shoulders and I could breath again. Everyone that I have worked with has been amazing, they make me feel uplifted and I appreciate their skills. Thank you.

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    StaffProcess

    Reviewed July 22, 2017

    It has been a good experience so far. Everyone I speak with have been very helpful and encouraging. I would recommend this program to my friends and family. I just would like to get through the program faster. I have considered going through loan but I will continue this process for now.

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    Reviewed July 22, 2017

    I have had the most positive experience with Freedom Financial Relief, I thought it was going to be horrible. Not with them, it has been great. They are making my debts melt away like the heat we are experiencing in our region. I will definitely suggest them to my friends and relatives.

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    Staff

    Reviewed July 22, 2017

    I thought most ads like this were almost a way for people to get other's money. Irene and her support staff have been outstanding in helping us to take steps to get out of our debt. Thanks to them we have a light to reach our goal.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    After being lied to by the agent to get us enrolled we now have totally ruined credit for years to come, high, very high negotiation costs to settle to a lesser pay back to creditors, limited communication from the company and this was a huge mistake.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Richards,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 22, 2017

    The company has always answered my questions and got back to me quick. They have helped me by making my payments to them less than my debt payments combined. I am glad I found Freedom Debt Relief to help me with my financial problems.

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    Reviewed July 22, 2017

    Freedom Debt has helped me, I still have a long way to go, but I'm sure my life will get back on track. As far as my financial situation goes, I do see a big improvement and I feel a lot better about my financial situation, I will definitely recommend clients.

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    Staff

    Reviewed July 22, 2017

    My experience thus far FDR has been good. All of the counselors have provided me with good advice and no one made me feel as if my situation was hopeless. I honestly feel as though I am making some progress in conquering my debt and will hope to make better financial decisions in the future.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    Customer service is fantastic. I am just getting started I hope to continue to be as happy as I have been so far. It has been nice having prompt service. I was able to get things started in the first day. Shane has been very polite and understanding of my situation. Not once making me feel bad for needing help.

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    Staff

    Reviewed July 22, 2017

    I'm very happy and relieved knowing Freedom financial is there to help me with my debts. I will recommend them to my family and friends. Staff there are very helpful and understanding. Freedom Financial understand what I was going through with them. I was able to pay my debts sooner than I thought. Thank you freedom financial.

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    StaffProcess

    Reviewed July 22, 2017

    Wow, great program. Always talked to a person with a lot of knowledge. Never had an issue. We will see how the taxes this year come out. That's maybe my only regret. Some of my debtors said they would send 1099 to the IRS even qualified for a loan with the advance program.

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    Customer ServicePriceStaff

    Reviewed July 22, 2017

    I've been your customer since November 2015 and so far I'm very disappointed w/ our service: You're not cancelling my accounts (Discover & Springleaf). My lawyer substituted out of the case w/ Discover and you keep trying to make me pay your fees when there's no settlement w/ Discover. Springleaf - I'm paying the full amount of $3,xxx.xx which ordered from the court. It doesn't make sense to me to make the payments through FDR when you charge me other fees such as settlement fee, payment fee, subscription fee etc. every single month. And I have to make 34 months of payments. On top of that, I have to pay you 25% of the enrolled balance. It doesn't make sense. In the agreement, it says that "You may terminate this Agreement and withdraw from your debt resolution program at any time, without any termination fee or other penalty." But you're not cancelling my account and say that I have to pay your fee.

    I kept getting calls from someone named Chris ** (a representative of Consolidation Plus, a sister company of FDR) and offered me a loan to pay off all of my debts that are enrolled w/ FDR. When I asked her what the loan was all about and how it worked, she asked me to just sign on the agreement and no one will be able to answer my questions, not even anyone from FDR. Instead of answering my questions, she was VERY rude and unprofessional, pretty much yelling at me and say things like, "if you're not going to get this loan, stay in your debt then. Do you want this, or no?" etc. I almost cried when she yelled at and pushed me to sign on that loan. Extremely rude. She kept sending me massive emails to docusign that loan afterwards. Because of these reasons, I am VERY dissatisfied with the experience w/ FDR.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Solongo ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    PriceStaff

    Reviewed July 22, 2017

    I called a few times and spoke with a few different representatives regarding my Niagara Regional interest that is currently at 320.00 for interest. I couldn't understand why the interest could not be paid off yet. I knew that I had at one point over 600.00 dollars in my account and then some. I never knew that I still owed interest on the Citizens bank account. I thought green thumbs up meant all fees included... even interest. I was told that my recent money had to go to this account.

    I finally spoke with someone two nights ago in the Advanced Collection Team, she explained what was going on and not to make another settlement and that by October I should have enough funds to pay off the Niagara Regional interest. Other representatives told me that I would have to come up with the extra money but I explained it is very tight right now for me. My health insurance increased up to 9% being taken out of my paycheck since I started this program. Other rates went up, my gas, electric. So I just get by but I am very thankful that I have this organization to help me finish out the rest of my debt. I could have never done this myself. Thank you Freedom Financial for providing attorney help and getting my debt down.

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    Staff

    Reviewed July 22, 2017

    I have tried other debt consolidation companies, but in my opinion FREEDOM is the most serious and its agents very professional and attentive. I am really very happy and I would not only recommend them but I would sue the marketing department of the company that spreads its services among the Hispanic communities of Miami, Orlando, New York, New Jersey and other states via www.denorteasur.com, the only newspaper that circulates throughout the USA for 37 years the best option to reach non-Mexican Hispanics who live in the USA.

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    Customer Service

    Reviewed July 22, 2017

    I love that my debt is being handled fast. They have negotiated with most of my creditors and it has not even been a year since I joined. The customer service is outstanding. The dashboard is very easy to use. I like that it breaks down the number of payments you have made and the number that is left. The service I have received is #1. I will recommend to anyone that is trying get a handle of their finances.

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    Customer ServiceStaff

    Reviewed July 22, 2017

    I was drowning and was so depressed. Everything I tried was making my finances worse. But the day I called and several times after. Every time the person I talked to had a smile I just know it and I feel everyone cared about me and wanted to help me. I feel like FAMILY.

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    Staff

    Reviewed July 22, 2017

    If we didn't find out about F.D.R. we surely would have lost everything we own. Can't emphasize enough how much your crew helped us out. Thank you so much with your pairing with N.L.L.G, which helped us this is a partnership that is very helpful to your clients.

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    Staff

    Reviewed July 22, 2017

    I been with the Company for over one year and I'm very happy with the outstanding employees/customer service. I will be happy to recommend the Company to a friend/everyone. The employees are very helpful and friendly. Good Job!!!

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    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    Kaillee was professional and very thorough with my application. She explained everything. She kept working with me so I could submit the documentation that was needed to complete the application. She informed me immediately by email and phone when a decision was made.

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    Customer Service

    Reviewed July 21, 2017

    I had a good experience, was the best decision. In the future if I have needs done I hesitate call to Freedom Debt Relief. I recommend to my friends all time. Thank you. Many of my account was paid the 50% off, I very happy for this reason.

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    Staff

    Reviewed July 21, 2017

    My experience with Freedom Debt Relief has been excellent. Everyone I have interacted with have been incredibly helpful. They have answered every question I have had and directed my when I needed help with a debt. They respond quickly to all questions through the website as well.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 21, 2017

    Thanks for helping my wife and I with the resolvement of our debts. Keeping us up to date in the process by email was very helpful. You are an amazing company. We appreciate all that you are. The experience of working with you on our behalf has been a very learning and productive one. Thanks again!

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    Customer ServiceOnline & AppProcess

    Reviewed July 21, 2017

    I really like the program, it helped me get through the toughest debts. And I am almost done and debt free! I had over 60k in personal loans and credit card debt. Their customer service is amazing every time I need to call them. Also the client dashboard website is very helpful. There are a few things or cons I guess. I do not like how long it takes for a settlement. I know it varies but for me it’s tough as I am impatient.

    I also find it hard when you are in a structured settlement and need to lower the payments they won't work with you. For example, I was being transferred to a new job with much lower pay. So I called to see if I can lower my monthly payment but still wanted to stay on track. They were unable to help me, said my structure settlement would basically fall apart. Which I just did not really understand. So since this incident, I am not as satisfied anymore and am looking to finish the last two structured settlements I have and get out of the program. I still have 2 more credit card debt to settle but I will do it alone as I cannot afford the payment and they were not willing to work with me on lowering it. Overall, it’s a good program but if I had to do it again, I would settle my own debt.

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    Price

    Reviewed July 21, 2017

    FDR developed a plan that was affordable and successful, saving my wife and I thousands of dollars. They communicate well with clients, and I liked that I could easily track the progress of my account using their porthole tracking system. I would recommend FDR to anyone who needs help getting out of debt and back on their feet again.

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    Transparency

    Reviewed July 21, 2017

    I was unsure at first but once I decided yes, Freedom Debt Relief is the best thing that ever happened to me. Everything that they told me they could do for me has been happening at a miraculous pace. 5 out of ten of my debts have been resolved quicker than I thought it would happen. They took the time to let me know what they were not able to do for me and also explained other possible options. At no time did I ever feel pressured to sign with them.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    They are really good. I am notified as soon as they settle and come to an agreement with my debts. I am excited that this will soon be over, and I trust them. The service is awesome! Whenever I have a problem or concerns, they tell me what to do, and they send letters on my behalf to stop the ongoing calls.

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    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    Have been very pleased with Freedom Debt Relief. The person working with us has been quick to respond to questions and has been very efficient. She calls to keep us up to date on our finances and sends emails and calls if she needs our signature. Excellent!

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    Verified purchase

    Reviewed July 21, 2017

    I am very happy with my progress with Freedom Debt Relief. Experience has been very positive and I would recommend it for anyone who needs help being in debt. It has giving me extreme confidence that I will reach my goal that was promised to me.

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    Staff

    Reviewed July 21, 2017

    They did everything they said they would do. They got me out of debt in exactly the time they said that they would do it. I would recommend to anyone I know. I would like to thank them for being so effective in this endeavor!

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    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    Very bad program. Has crippled me. I advise everyone who asks to do their best to find any other source of help or bankruptcy which is the best answer. It is no worse than this horrible greedy program!! Customer service bad. I only called one or two times and I bothered your reps.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mrs. Moschler ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    My overall experience is being great. I'm not gonna lie - at first I was a little nervous when my creditors begin calling. I learned that this process takes time and the more money I put on my account it would speed up the process in some point. Some of my account have been negotiated for half of what I owed and that gives me peace of mind and I'm sure that I made the right choice and I shall see the results at the end of the line. Thank you for all the hard work to all the people involved working in my case.

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    Reviewed July 21, 2017

    Overall I am happy with my experience, only issue currently is accessing my account on dashboard. It worked fine for a year, now however it will not accept my info. They told me it works on their end, but I can't access it. Waiting for a fix. Thanks.

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    Customer Service

    Reviewed July 21, 2017

    I have felt 100% better since my very first phone call to Freedom Debt Relief. I was so stressed and unhappy because I had gotten myself into such debt with credit cards. I appreciate you so much for helping me and I can hardly wait until the day I get them all paid off. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 21, 2017

    My experience with FDR is positive overall. FDR provides me timely updates on the program and the status of my relief. In my dealings, the staff at FDR appear knowledgeable and respond to my questions and queries in a professional manner. My biggest complaint though is that I feel the fee I am paying for the program is exorbitant.

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    Transparency

    Reviewed July 21, 2017

    One thing that was never made clear to me was that I would need to pay taxes on whatever was forgiven. But WORSE than that is my tax notice from Freedom Debt always arrives AFTER April 15th when taxes have already been submitted so I have to pay my tax person an extra $50.00 to revise my taxes, and I have to pay penalties to the IRS for the late taxes for the adjustment. This has been a couple years in a row now.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Michelle,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    Freedom has been very helpful with my situation. The Rep, that worked with me is exceptional. I like the prompt service they provide to their customers. I would recommend Freedom to anyone who's looking for Debt Relief. Can hardly wait to get out of debt.

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    StaffTransparency

    Reviewed July 21, 2017

    They explain things so I understand them. And they keep me positive when I doubt myself. They try to keep thing going on a positive note. Have told me that I'm ahead of the game. I have already completed two payoff accounts. Which most people haven't.

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    Staff

    Reviewed July 21, 2017

    I have actually referred my brother and his wife. They also joined because they knew How highly I recommended your firm. I am very pleased with the amount of money you have been able to save me. The timeline is very reasonable. Most important to me is the fact that I can still pay my debts and at the end I'll be completely debt free.

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    Staff

    Reviewed July 21, 2017

    A fantastic company with fantastic people. Always friendly, always courteous, always professional. Always has the right answers for my questions. Wipe out my debt in no time. Thank you so very much. I will highly recommend your company to my friends and family.

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    Staff

    Reviewed July 21, 2017

    Love ❤️ you people! I got myself way in over my head awhile ago. My income was not enough to cover monthly payments. I couldn't sleep at night and became sick and anxious, I saw your ad on Facebook, My prayers were answered. A unique way to pay back my debt! I would recommend the company to anyone.

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    Reviewed July 21, 2017

    I am not much of a writer but I will try. I am pleased to hear that I am on the road to recovery. Your company is doing everything they can to get me out of debt sooner than me trying to do it myself. Relieving of stress.

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    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    Everyone was helpful. One thing I wish was explained was the fees attached to my debt. The communication was very consistent. The email updates were really helpful and I liked that I could electronically sign documents instead on waiting on mail or fax.

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    StaffProcess

    Reviewed July 21, 2017

    I had a great experience so far of the process. The representative was very friendly. The tools all very user friendly. I wish I could have used the service earlier. I would recommend to any one who has financial difficulty. Thank you for have company like you to help to be debt free.

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    Staff

    Reviewed July 21, 2017

    Having FDR help me take care of the debt that I have. Has been a great help. The only problem is that my credit rating hit the cellar. It will come back someday, I hope. I would recommend this company to anyone who needed help with their financial problems.

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    Customer Service

    Reviewed July 21, 2017

    It took me a little while to get used to the way Freedom Debt Relief done business. I was getting way too many phone calls from all our collectors & still do. I have accepted not to answer any more calls from the collectors & let freedom do what they do best. I do appreciate what Freedom Debt Relief is doing for me & my husband. I know that it will take time to get this resolved, but look forward to being debt free! Thank you Freedom Debt Relief!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Chatham,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Excellent customer service, very patience in answering your questions. Excellent excellent. Yes I would recommend any and everyone who needs help. Just very happy with my services. Just very happy and pleased. I wish I had known them long before now.

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    Verified purchase

    Reviewed July 21, 2017

    They are slowly paying off our debt, but in the meantime, we have been summonsed and still have a court case pending. Also, all our accounts have had no payments on them, so our credit scores are less than zero at this point. We're hoping to build our credit back once this is over, but are not very hopeful.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Ratto,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am very pleased with the team at Freedom Debt Relief. They have been very patient with my needs and always pleasant in handling my inquiries. The best part is that they have helped me to resolve my debt faster than I could have accomplished on my own. Freedom Debt Relief is a blessing to me.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    I am so glad to have Freedom handle my debt problems. I now have no more calls from nasty people who could care less if I was trying to pay them some monies, but when you can't find a job, it’s very hard. I tried to work with many of the people, but they didn't seem to want to.

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    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    I just have to say it was excellent. I didn't have to deal with all the creditors and they handle it with great professional care. Thank you for helping me. The phone call were specific and explain very clearly of everything they did and always call and wrote if they had settlements and if I agreed.

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    Process

    Reviewed July 21, 2017

    I am happy that we are almost debt free but I feel that paying once a month is going a little too slow. And we still have one item not even started yet? I know they are waiting on funds but can't they start the process?

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    Process

    Reviewed July 21, 2017

    I was told before I signed up that all accounts would have settlement within 30 to 90 days. I don't think I got a settlement on anything for over 6 months. Next month I will have been enrolled for a year and there are still 2 accounts that have not reached settlement. The way the program was represented before I signed up was completely misleading.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Robertson,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    I am extremely pleased with this program. I am even more please with their customer service and warm professional staff. No matter who contacted me, who I called, I was met with wonderful, helpful and kind people to assist my every need and question. I will be totally out of debt in 3 years and could not be happier. This program works.

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    Customer ServiceProcessTransparency

    Reviewed July 21, 2017

    My husband and I are retired, and we're hit with a lot of unforeseen medical expenses. We tried very hard to work with our creditors to come up with a plan to pay down our debt, but no one would work with us. Freedom Debt Relief explained how the program worked, and we felt it was in our best Interest to go for it. No more calls, no more threatening hate mail, no more stress! It's a no-brainer!! I feel so much better!

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    ProcessTransparency

    Reviewed July 21, 2017

    I talked to several groups that talked the talk but could walk the walk. Freedom Financial walked me through the process and held my hand during the hard times to keep me on my path to true Financial Freedom. Thanks for your hard work.

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    Verified purchase

    Reviewed July 21, 2017

    A long times before, I have a good job and get much money. Now I am retired and got a little money, it is very difficult for me to pay the debt I owe. Freedom Debt Relief is very good to help me resolve the debt I owe. Now I am happy so thank very much!!!

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    Process

    Reviewed July 21, 2017

    The whole process is easy and friendly. I don't have to worry each month about where I am going to get the money to pay those bills. I have also learned to be more responsible with my money. The payment is taken right out of my checking account and I don't have to worry about writing a check.

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    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    Freedom is doing an amazing job settling my accounts. They are always helpful and put me at ease when I call with questions. They made this process of becoming debt free very easy for me. I was apprehensive and concerned when I first decided to go this route, but Freedom has been great!

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    Verified purchase

    Reviewed July 21, 2017

    I had several credit cards that I was paying regularly until without warning, I was diagnosed with cancer. I was unable to work, and I was totally frightened with the thought of debt collectors suing me. Freedom Debt gave me "peace-of-mind", helping me to pay my debts. That may sound like a cliche to some, but honestly when you have had the rug pulled out from under your feet, it's nice to have someone on your side.

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    Staff

    Reviewed July 21, 2017

    FF staff seem to be very competent and well informed. They have been very courteous and understanding. They recognize that being a debtor is a stressful experience. I am impressed with the settlements they have negotiated. It is a relief to actually know when (God willing!) I will be free from debt.

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    StaffProcess

    Reviewed July 21, 2017

    You have been very helpful. Any questions I have had always been answered or concerns. I have been able to keep up with payments and have been able to control them. And when I got paperwork from the court they led me to what I had to do to fix my problem. It was an easy process through them.

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    Customer ServiceTransparency

    Reviewed July 21, 2017

    Once I signed up for the program I could not get any help with any legal question or the amounts to pay off my loan. I will never recommend your company to anyone. I would never get a clear answer only a lot of misinformation.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ronald,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am so happy with Freedom Debt Relief for helping me solve my debt that words aren't even enough to express my appreciation for everything that they have done for me. They were there when I needed their help and they answered every question I had right there and then.

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    Price

    Reviewed July 21, 2017

    Used their services to get control of the high interest rate of credit cards. I am glad that the services were provided to help me get rid of credit card debts. Due this to the economy moving in a direction that was not favorable I needed to get rid of unnecessary debt.

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    Verified purchase

    Reviewed July 21, 2017

    I am very pleased with the company. They are helping me to become debt free. I will recommend Freedom Debt Relief to anyone that are in debt with no way of getting out without help. The company does this professionally. Thank you for your assistance in this situation.

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    Verified purchase

    Reviewed July 21, 2017

    where am I at on my account? I would like to know how my account stands exactly at this date. The chart does not tell me too much. Please explain it so I can understand better. I am at a loss when I come to the chart. Thank You.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Zamora,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed July 21, 2017

    I have never had such a rewarding & stress free experience as I had when I called Freedom Debt Relief. Everyone was so helpful & understanding. Anytime you call, they have a solution or they get an answer. I honestly feel they had a direct effect on my health. I am very appreciative of all the help given to us. I would highly recommend you to anyone who needs help.

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    Customer Service

    Reviewed July 21, 2017

    I tried to have two more cards on the account. No one cares about doing it. Why, I don't know. When I talk to someone about it all is good till I get off the phone then nothing so you call and talk with someone else and same thing.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Williams ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Online & AppProcess

    Reviewed July 21, 2017

    Could not ask for anything better than this program. The website is great and the initial set up was made very easy. I have been helped to save and have been given the opportunity to reclaim my finances that were damaged due to not poor decisions, but unfortunate circumstance.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Debt Relief has made my life stress free. It has been a great relief to this senior lady. I would recommend freedom Debt Relief to anyone that is in financial problems. They are a great company and really care about their clients. They keep you up on everything that is going on in your case. I have not had any phone calls or letters from collection companies or former creditors. Please if you're in financial stress please contact Freedom Debt Relief for help. Thank you.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Debt Relief was an awesome experience for me. It has given me financial freedom I didn't think I'd ever have. I would highly recommend to anyone seeking financial debt relief. They were so prompt about reaching me when they would reach a settlement with one of the creditors. Anytime I would call with questions about my account the representatives were so friendly and helpful.

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    ProcessTransparency

    Reviewed July 21, 2017

    So far everything is going exactly as planned. Very satisfied with the progress. I have recommended your services to many others. Although I feel that the process and how things are done and what order they are done should be explained in more details.

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    Customer Service

    Reviewed July 21, 2017

    I have had a very good relationship with Freedom Debt Relief. I do not get any harassing calls from creditors. I do not get any letters from them either. Best of all I have money to spend on food at the end of the month. Before Freedom Debt Relief I couldn't even make it half way through the month. I am very satisfied.

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    Transparency

    Reviewed July 21, 2017

    So far so good. I have not had any trouble. One creditor has been really pesky - I am working on getting them to communicate with FDR, but over all satisfied. Not that much more to say. They are helpful and pretty clear about how things will go. No surprises.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Hegan,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 21, 2017

    Very good program, I recommend 100x100%, I'm so happy to be choose this program, they helped me a lot. I recommend to friends, and families, after I take this decision I don't have so much stress like before getting into this program. Thanks for yours help.

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    Verified purchase

    Reviewed July 21, 2017

    Very satisfied. Taken longer than expected but very grateful. Would not have accomplished paying our debts on our own. Would highly recommend you to my friends. Wished that the last debt was already resolved. Had trouble looking at Dashboard. Could not always view progress. Thank you from the bottom of our hearts.

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    Customer ServiceProcess

    Reviewed July 21, 2017

    Very pleased with the services that I have received with this program. Thankful for deciding to go this route instead of bankruptcy. Customer service is great and very helpful. I would recommend this program to anyone who would find themselves in a financial situation that they cannot resolve on their own.

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    Verified purchase

    Reviewed July 21, 2017

    It has been wonderful to not have to worry about these credit card bills. Best thing I ever did was call Freedom Relief. I can sleep now without worrying about how I'm going to pay them. Rest easy knowing I will be debt free by 2020. I would recommend them to everyone.

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    Staff

    Reviewed July 21, 2017

    Wonderful experience and sure took a load off my mind. I thought the agent "Betsy" was well versed in the program and made it easy for me to follow along and get the job done. I would recommend her to anyone seeking assistance. Thanks for helping me out.

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    StaffProcess

    Reviewed July 21, 2017

    My experience with this program is excellent. I would recommend my friend, family member and other people to this program. I would like for my last creditor to be paid in full. It has been a pleasure being a customer of Freedom financial.

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    Verified purchase

    Reviewed July 21, 2017

    So far have been happy with what the company has done on helping with credit card accts. They have helped to get companies to lower amount owed considerably. They are easy to keep up with my accounts so I can see everything online. Satisfied so far!

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    Process

    Reviewed July 21, 2017

    I was literally two weeks away from homelessness, family separation, and ultimately bankruptcy. I discovered this program, put my head down, worked hard, fought through it, and it has provided me freedom, and regain my self pride, self respect, respect from my family and I am getting out of this problem on my own. But not without the help of Freedom Debt Relief. I would recommend this to anybody in the world that I know, that has gotten themselves in a little bit of trouble and don't know how to dig themselves out. Freedom Debt Relief has put a lot of light at the end of my tunnel.

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    Customer ServiceOnline & AppProcess

    Reviewed July 21, 2017

    They helped me when my creditors wouldn't work with me. Not entirely painless, but they are always there, they always respond when I have questions. I am about halfway through the process & so glad I chose to go this route.

    Updated on 12/06/17: I was scared to death to try this, but it seemed my best option. Two years later I'm done with credit card debt. I made my regular monthly payment to FDR & they negotiated my debt so I owed less. Their fees are reasonable. None of my creditors sued, but there is a legal component to help with that. You can follow everything on their app. So thankful I did this! I would have probably been making minimum payments the rest of my life & barely having enough left to live on.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    I am forever grateful for Freedom Debt Relief; they put forth every effort to contact you and help eliminate my debt. I would recommend them in a heart beat! Customer service is great! Everyone that I have spoken with has been polite and helpful!

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    Customer Service

    Reviewed July 21, 2017

    Freedom Debt Relief made it easy for us to start paying off our debt. They field all the collection calls, do the foot work to negotiate settlements, and keep me informed on the status of pending settlements and completed settlements.

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    Staff

    Reviewed July 21, 2017

    Everyone is so helpful. Anyone who has gone through this knows the humiliation you feel and it feels like you're drowning and there is no hope but they are so understanding and reassuring. At first it's rough but after that it's great. They are there 24 hours a day. It's great to have someone who understands and that doesn't judge.

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    Staff

    Reviewed July 21, 2017

    So far everyone has been great and I have had no problems. All is still going great. They do their job without me having to worry and are very helpful when needed. I would definitely recommend them. Great and promo service and everyone is always there to help you understand everything and every step that they do. Thank you.

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    Verified purchase

    Reviewed July 21, 2017

    They have been working to help me get out of debt and help me be more careful on how to manage my credit. I've learned to keep my budget under control and I've been living within my means. I understand now how important is to keep my credit card spending at minimum.

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    Staff

    Reviewed July 21, 2017

    I feel great knowing that I will be free from debt in December 2020. They have been great to work with you and will treat you with respect. I would recommend the Freedom Debt Relief to anyone who wants to get rid of debt.

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    Staff

    Reviewed July 21, 2017

    Thanks for helping get my debt paid, but it is taking much longer than expected. We are working together to get my issues corrected. My credit is looking much better with the creditors. Thanks again to help make my credit scores better. Great job.

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    Verified purchase

    Reviewed July 21, 2017

    So far I've found their services to be working for me at this time, so plan on doing my best once everything is said and done to maintain my credit history at best level. That will help me to move forward in life so that I can live the rest of my life stress free.

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    Verified purchase

    Reviewed July 21, 2017

    For most part wasn't bad. Lack of information let me get sued. Been trying to add two accounts for over a year. Y'all keep dropping the ball. If my last two accounts are added I don't see why I would not recommend you guys to other people.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Naquin ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    PriceStaffProcess

    Reviewed July 21, 2017

    I was in dire need of help resolving my credit issues. They were honest and fair in setting up the service. You need to take some ownership of the process and make sure things are being done. There were some inconsistencies with the negotiation process of settling a debt, I was able to contact the creditor and get a better settlement that fit my available funds than Freedom was able to do for me with relative ease, but overall, the process worked as promised. If you have extensive debt, I highly recommend paying for the lawyer insurance in case you are sued. Hiring a lawyer is expensive if you wait and if you are already having trouble paying your debts it will be difficult to find the money to do so.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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