Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 144 Reviews 28235 - 28435
    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    My overall experience is being great. I'm not gonna lie - at first I was a little nervous when my creditors begin calling. I learned that this process takes time and the more money I put on my account it would speed up the process in some point. Some of my account have been negotiated for half of what I owed and that gives me peace of mind and I'm sure that I made the right choice and I shall see the results at the end of the line. Thank you for all the hard work to all the people involved working in my case.

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    Verified purchase

    Reviewed July 21, 2017

    Overall I am happy with my experience, only issue currently is accessing my account on dashboard. It worked fine for a year, now however it will not accept my info. They told me it works on their end, but I can't access it. Waiting for a fix. Thanks.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I have felt 100% better since my very first phone call to Freedom Debt Relief. I was so stressed and unhappy because I had gotten myself into such debt with credit cards. I appreciate you so much for helping me and I can hardly wait until the day I get them all paid off. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 21, 2017

    My experience with FDR is positive overall. FDR provides me timely updates on the program and the status of my relief. In my dealings, the staff at FDR appear knowledgeable and respond to my questions and queries in a professional manner. My biggest complaint though is that I feel the fee I am paying for the program is exorbitant.

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    Transparency

    Reviewed July 21, 2017

    One thing that was never made clear to me was that I would need to pay taxes on whatever was forgiven. But WORSE than that is my tax notice from Freedom Debt always arrives AFTER April 15th when taxes have already been submitted so I have to pay my tax person an extra $50.00 to revise my taxes, and I have to pay penalties to the IRS for the late taxes for the adjustment. This has been a couple years in a row now.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Michelle,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    Freedom has been very helpful with my situation. The Rep, that worked with me is exceptional. I like the prompt service they provide to their customers. I would recommend Freedom to anyone who's looking for Debt Relief. Can hardly wait to get out of debt.

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    Verified purchase
    StaffTransparency

    Reviewed July 21, 2017

    They explain things so I understand them. And they keep me positive when I doubt myself. They try to keep thing going on a positive note. Have told me that I'm ahead of the game. I have already completed two payoff accounts. Which most people haven't.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I have actually referred my brother and his wife. They also joined because they knew How highly I recommended your firm. I am very pleased with the amount of money you have been able to save me. The timeline is very reasonable. Most important to me is the fact that I can still pay my debts and at the end I'll be completely debt free.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    A fantastic company with fantastic people. Always friendly, always courteous, always professional. Always has the right answers for my questions. Wipe out my debt in no time. Thank you so very much. I will highly recommend your company to my friends and family.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Love ❤️ you people! I got myself way in over my head awhile ago. My income was not enough to cover monthly payments. I couldn't sleep at night and became sick and anxious, I saw your ad on Facebook, My prayers were answered. A unique way to pay back my debt! I would recommend the company to anyone.

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    Verified purchase

    Reviewed July 21, 2017

    I am not much of a writer but I will try. I am pleased to hear that I am on the road to recovery. Your company is doing everything they can to get me out of debt sooner than me trying to do it myself. Relieving of stress.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    Everyone was helpful. One thing I wish was explained was the fees attached to my debt. The communication was very consistent. The email updates were really helpful and I liked that I could electronically sign documents instead on waiting on mail or fax.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    I had a great experience so far of the process. The representative was very friendly. The tools all very user friendly. I wish I could have used the service earlier. I would recommend to any one who has financial difficulty. Thank you for have company like you to help to be debt free.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Having FDR help me take care of the debt that I have. Has been a great help. The only problem is that my credit rating hit the cellar. It will come back someday, I hope. I would recommend this company to anyone who needed help with their financial problems.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    It took me a little while to get used to the way Freedom Debt Relief done business. I was getting way too many phone calls from all our collectors & still do. I have accepted not to answer any more calls from the collectors & let freedom do what they do best. I do appreciate what Freedom Debt Relief is doing for me & my husband. I know that it will take time to get this resolved, but look forward to being debt free! Thank you Freedom Debt Relief!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Chatham,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Excellent customer service, very patience in answering your questions. Excellent excellent. Yes I would recommend any and everyone who needs help. Just very happy with my services. Just very happy and pleased. I wish I had known them long before now.

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    Verified purchase

    Reviewed July 21, 2017

    They are slowly paying off our debt, but in the meantime, we have been summonsed and still have a court case pending. Also, all our accounts have had no payments on them, so our credit scores are less than zero at this point. We're hoping to build our credit back once this is over, but are not very hopeful.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Ratto,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am very pleased with the team at Freedom Debt Relief. They have been very patient with my needs and always pleasant in handling my inquiries. The best part is that they have helped me to resolve my debt faster than I could have accomplished on my own. Freedom Debt Relief is a blessing to me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    I am so glad to have Freedom handle my debt problems. I now have no more calls from nasty people who could care less if I was trying to pay them some monies, but when you can't find a job, it’s very hard. I tried to work with many of the people, but they didn't seem to want to.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    I just have to say it was excellent. I didn't have to deal with all the creditors and they handle it with great professional care. Thank you for helping me. The phone call were specific and explain very clearly of everything they did and always call and wrote if they had settlements and if I agreed.

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    Verified purchase
    Process

    Reviewed July 21, 2017

    I am happy that we are almost debt free but I feel that paying once a month is going a little too slow. And we still have one item not even started yet? I know they are waiting on funds but can't they start the process?

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    Process

    Reviewed July 21, 2017

    I was told before I signed up that all accounts would have settlement within 30 to 90 days. I don't think I got a settlement on anything for over 6 months. Next month I will have been enrolled for a year and there are still 2 accounts that have not reached settlement. The way the program was represented before I signed up was completely misleading.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Robertson,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    I am extremely pleased with this program. I am even more please with their customer service and warm professional staff. No matter who contacted me, who I called, I was met with wonderful, helpful and kind people to assist my every need and question. I will be totally out of debt in 3 years and could not be happier. This program works.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed July 21, 2017

    My husband and I are retired, and we're hit with a lot of unforeseen medical expenses. We tried very hard to work with our creditors to come up with a plan to pay down our debt, but no one would work with us. Freedom Debt Relief explained how the program worked, and we felt it was in our best Interest to go for it. No more calls, no more threatening hate mail, no more stress! It's a no-brainer!! I feel so much better!

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    Verified purchase
    ProcessTransparency

    Reviewed July 21, 2017

    I talked to several groups that talked the talk but could walk the walk. Freedom Financial walked me through the process and held my hand during the hard times to keep me on my path to true Financial Freedom. Thanks for your hard work.

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    Verified purchase

    Reviewed July 21, 2017

    A long times before, I have a good job and get much money. Now I am retired and got a little money, it is very difficult for me to pay the debt I owe. Freedom Debt Relief is very good to help me resolve the debt I owe. Now I am happy so thank very much!!!

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    Verified purchase
    Process

    Reviewed July 21, 2017

    The whole process is easy and friendly. I don't have to worry each month about where I am going to get the money to pay those bills. I have also learned to be more responsible with my money. The payment is taken right out of my checking account and I don't have to worry about writing a check.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    Freedom is doing an amazing job settling my accounts. They are always helpful and put me at ease when I call with questions. They made this process of becoming debt free very easy for me. I was apprehensive and concerned when I first decided to go this route, but Freedom has been great!

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    Verified purchase

    Reviewed July 21, 2017

    I had several credit cards that I was paying regularly until without warning, I was diagnosed with cancer. I was unable to work, and I was totally frightened with the thought of debt collectors suing me. Freedom Debt gave me "peace-of-mind", helping me to pay my debts. That may sound like a cliche to some, but honestly when you have had the rug pulled out from under your feet, it's nice to have someone on your side.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    FF staff seem to be very competent and well informed. They have been very courteous and understanding. They recognize that being a debtor is a stressful experience. I am impressed with the settlements they have negotiated. It is a relief to actually know when (God willing!) I will be free from debt.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    You have been very helpful. Any questions I have had always been answered or concerns. I have been able to keep up with payments and have been able to control them. And when I got paperwork from the court they led me to what I had to do to fix my problem. It was an easy process through them.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed July 21, 2017

    Once I signed up for the program I could not get any help with any legal question or the amounts to pay off my loan. I will never recommend your company to anyone. I would never get a clear answer only a lot of misinformation.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ronald,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am so happy with Freedom Debt Relief for helping me solve my debt that words aren't even enough to express my appreciation for everything that they have done for me. They were there when I needed their help and they answered every question I had right there and then.

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    Verified purchase
    Price

    Reviewed July 21, 2017

    Used their services to get control of the high interest rate of credit cards. I am glad that the services were provided to help me get rid of credit card debts. Due this to the economy moving in a direction that was not favorable I needed to get rid of unnecessary debt.

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    Verified purchase

    Reviewed July 21, 2017

    I am very pleased with the company. They are helping me to become debt free. I will recommend Freedom Debt Relief to anyone that are in debt with no way of getting out without help. The company does this professionally. Thank you for your assistance in this situation.

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    Verified purchase

    Reviewed July 21, 2017

    where am I at on my account? I would like to know how my account stands exactly at this date. The chart does not tell me too much. Please explain it so I can understand better. I am at a loss when I come to the chart. Thank You.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Zamora,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    I have never had such a rewarding & stress free experience as I had when I called Freedom Debt Relief. Everyone was so helpful & understanding. Anytime you call, they have a solution or they get an answer. I honestly feel they had a direct effect on my health. I am very appreciative of all the help given to us. I would highly recommend you to anyone who needs help.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I tried to have two more cards on the account. No one cares about doing it. Why, I don't know. When I talk to someone about it all is good till I get off the phone then nothing so you call and talk with someone else and same thing.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Williams ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Online & AppProcess

    Reviewed July 21, 2017

    Could not ask for anything better than this program. The website is great and the initial set up was made very easy. I have been helped to save and have been given the opportunity to reclaim my finances that were damaged due to not poor decisions, but unfortunate circumstance.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Debt Relief has made my life stress free. It has been a great relief to this senior lady. I would recommend freedom Debt Relief to anyone that is in financial problems. They are a great company and really care about their clients. They keep you up on everything that is going on in your case. I have not had any phone calls or letters from collection companies or former creditors. Please if you're in financial stress please contact Freedom Debt Relief for help. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Debt Relief was an awesome experience for me. It has given me financial freedom I didn't think I'd ever have. I would highly recommend to anyone seeking financial debt relief. They were so prompt about reaching me when they would reach a settlement with one of the creditors. Anytime I would call with questions about my account the representatives were so friendly and helpful.

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    Verified purchase
    ProcessTransparency

    Reviewed July 21, 2017

    So far everything is going exactly as planned. Very satisfied with the progress. I have recommended your services to many others. Although I feel that the process and how things are done and what order they are done should be explained in more details.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I have had a very good relationship with Freedom Debt Relief. I do not get any harassing calls from creditors. I do not get any letters from them either. Best of all I have money to spend on food at the end of the month. Before Freedom Debt Relief I couldn't even make it half way through the month. I am very satisfied.

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    Verified purchase
    Transparency

    Reviewed July 21, 2017

    So far so good. I have not had any trouble. One creditor has been really pesky - I am working on getting them to communicate with FDR, but over all satisfied. Not that much more to say. They are helpful and pretty clear about how things will go. No surprises.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Hegan,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 21, 2017

    Very good program, I recommend 100x100%, I'm so happy to be choose this program, they helped me a lot. I recommend to friends, and families, after I take this decision I don't have so much stress like before getting into this program. Thanks for yours help.

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    Verified purchase

    Reviewed July 21, 2017

    Very satisfied. Taken longer than expected but very grateful. Would not have accomplished paying our debts on our own. Would highly recommend you to my friends. Wished that the last debt was already resolved. Had trouble looking at Dashboard. Could not always view progress. Thank you from the bottom of our hearts.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 21, 2017

    Very pleased with the services that I have received with this program. Thankful for deciding to go this route instead of bankruptcy. Customer service is great and very helpful. I would recommend this program to anyone who would find themselves in a financial situation that they cannot resolve on their own.

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    Verified purchase

    Reviewed July 21, 2017

    It has been wonderful to not have to worry about these credit card bills. Best thing I ever did was call Freedom Relief. I can sleep now without worrying about how I'm going to pay them. Rest easy knowing I will be debt free by 2020. I would recommend them to everyone.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Wonderful experience and sure took a load off my mind. I thought the agent "Betsy" was well versed in the program and made it easy for me to follow along and get the job done. I would recommend her to anyone seeking assistance. Thanks for helping me out.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    My experience with this program is excellent. I would recommend my friend, family member and other people to this program. I would like for my last creditor to be paid in full. It has been a pleasure being a customer of Freedom financial.

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    Verified purchase

    Reviewed July 21, 2017

    So far have been happy with what the company has done on helping with credit card accts. They have helped to get companies to lower amount owed considerably. They are easy to keep up with my accounts so I can see everything online. Satisfied so far!

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    Verified purchase
    Process

    Reviewed July 21, 2017

    I was literally two weeks away from homelessness, family separation, and ultimately bankruptcy. I discovered this program, put my head down, worked hard, fought through it, and it has provided me freedom, and regain my self pride, self respect, respect from my family and I am getting out of this problem on my own. But not without the help of Freedom Debt Relief. I would recommend this to anybody in the world that I know, that has gotten themselves in a little bit of trouble and don't know how to dig themselves out. Freedom Debt Relief has put a lot of light at the end of my tunnel.

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    Verified purchase
    Customer ServiceOnline & AppProcess

    Reviewed July 21, 2017

    They helped me when my creditors wouldn't work with me. Not entirely painless, but they are always there, they always respond when I have questions. I am about halfway through the process & so glad I chose to go this route.

    Updated on 12/06/17: I was scared to death to try this, but it seemed my best option. Two years later I'm done with credit card debt. I made my regular monthly payment to FDR & they negotiated my debt so I owed less. Their fees are reasonable. None of my creditors sued, but there is a legal component to help with that. You can follow everything on their app. So thankful I did this! I would have probably been making minimum payments the rest of my life & barely having enough left to live on.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    I am forever grateful for Freedom Debt Relief; they put forth every effort to contact you and help eliminate my debt. I would recommend them in a heart beat! Customer service is great! Everyone that I have spoken with has been polite and helpful!

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Freedom Debt Relief made it easy for us to start paying off our debt. They field all the collection calls, do the foot work to negotiate settlements, and keep me informed on the status of pending settlements and completed settlements.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Everyone is so helpful. Anyone who has gone through this knows the humiliation you feel and it feels like you're drowning and there is no hope but they are so understanding and reassuring. At first it's rough but after that it's great. They are there 24 hours a day. It's great to have someone who understands and that doesn't judge.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    So far everyone has been great and I have had no problems. All is still going great. They do their job without me having to worry and are very helpful when needed. I would definitely recommend them. Great and promo service and everyone is always there to help you understand everything and every step that they do. Thank you.

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    Verified purchase

    Reviewed July 21, 2017

    They have been working to help me get out of debt and help me be more careful on how to manage my credit. I've learned to keep my budget under control and I've been living within my means. I understand now how important is to keep my credit card spending at minimum.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I feel great knowing that I will be free from debt in December 2020. They have been great to work with you and will treat you with respect. I would recommend the Freedom Debt Relief to anyone who wants to get rid of debt.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Thanks for helping get my debt paid, but it is taking much longer than expected. We are working together to get my issues corrected. My credit is looking much better with the creditors. Thanks again to help make my credit scores better. Great job.

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    Verified purchase

    Reviewed July 21, 2017

    So far I've found their services to be working for me at this time, so plan on doing my best once everything is said and done to maintain my credit history at best level. That will help me to move forward in life so that I can live the rest of my life stress free.

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    Verified purchase

    Reviewed July 21, 2017

    For most part wasn't bad. Lack of information let me get sued. Been trying to add two accounts for over a year. Y'all keep dropping the ball. If my last two accounts are added I don't see why I would not recommend you guys to other people.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Naquin ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    PriceStaffProcess

    Reviewed July 21, 2017

    I was in dire need of help resolving my credit issues. They were honest and fair in setting up the service. You need to take some ownership of the process and make sure things are being done. There were some inconsistencies with the negotiation process of settling a debt, I was able to contact the creditor and get a better settlement that fit my available funds than Freedom was able to do for me with relative ease, but overall, the process worked as promised. If you have extensive debt, I highly recommend paying for the lawyer insurance in case you are sued. Hiring a lawyer is expensive if you wait and if you are already having trouble paying your debts it will be difficult to find the money to do so.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Working with Freedom Debt Relief has been great. They have helped lift a heavy emotional burden while negotiating with my creditors in a professional, experienced and compassionate manner to make a win-win situation for all of us. There is no judgment... Just help when you need it. I highly recommend giving Freedom Debt Relief the opportunity to help you see the light at the end of the tunnel.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Freedom Debt Relief help me to get my debt under control. They were very help and kept me in the loop on all transaction. Your credit will take a hit but it will get better. You can pay more if you would like to finish earlier. I would tell others if they need to get out of debt. Thanks for the help.

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    Verified purchase
    Process

    Reviewed July 21, 2017

    Everything about the company has been taken care exceedingly well. Everything is done very well. Even the including adding to my account. They have kept me well informed on my account. I have absolutely no complaints on this program.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I have been with Freedom Debt Relief since 2012. I am so happy, elated, and content with their services. I am about to have them settle my last account soon. And it has been worth the time and money. I would highly recommend their services to anyone who is having problems paying for credit card debts, and any other debts. They are super-GREAT PEOPLE to deal with and always treat me with respect and patience. Please don't wait and stress over your bills... Contact Freedom Debt Relief right away.

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    Verified purchase

    Reviewed July 21, 2017

    I haven't noticed the fees attached to the settlements, they are almost as much as the settlement amounts, so basically you are paying the whole settlement amount but it just seems you're paying less. I am also very dissatisfied that on one of my settlements, they stretched the payments $5 per month for over a year so they could get more fees paid. After seeing this, I decided to close my account with them.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Haesung,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Need better communication. Forms - You need to be able to convert PDF if that is not what you need and not ask customers jump through hoops trying to send to your preference. I had delay after delay and no email referring to issues.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Doss,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief has been there every step of the way in helping me reduce my Debt! I would recommend them to anyone who may find themself in a position that they need help to reduce and or manage their debt.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Very happy. Freedom has negotiated 3 or more so far of my bills and I can sleep at night knowing things are getting paid and soon I will be out of debt. I did not know how Freedom worked but they give you the tools that when you follow them they work. No more phone calls. I feel at peace. Thanks for all the support. It's working for me.

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    Verified purchase

    Reviewed July 21, 2017

    I am happy with our progress and I hope the future is good. It will feel great to be debt free in a couple more years. I really appreciate all the help you all have given me. I will give some information about your company to family and friends.

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    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief is helping me get my life back in order. When my husband died unexpectedly seven years ago, it really caused me problems financially. Whenever I have had a problem or question, it was always handled in a very positive manner.

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    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    Always helpful, very informed. Customer service is top notch. Client dashboard always let you know of status and progress of accounts. Process takes a little while to start but once you see the process move, you feel much better. Creditors can still be a pain but just refer them to Freedom and they will handle everything. Very satisfied.

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    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief has helped me cut my debt in half in a very short amount of time (only a few years). I thought I would never be able to get out of my credit card debt, which was about $20,000. My finances finally got back on track after I have struggled for so many years. I don't know why I hadn't reached for the help I needed before. Freedom has been great in negotiating my settlements. I will be eternally grateful!!

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    They use an outside law firm who are experts in settling with credit card companies. Refreshing to get no harassing calls or emails. I can sleep better just by automatically making the suggested monthly payment. Can always pay more but never less. I've even visited their nice shiny clean building in Tempe Arizona.

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    Price

    Reviewed July 21, 2017

    The consultants tell me it will take time but do not keep me totally aware of where the money is going. I do not really know how much is being held for fees and other cost. From the amount I have put into account and the amount being paid out I see big difference. Plus I still have other accounts to settle.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Brown ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    They have helped me out so much, loving how they are helping me get my debt under control. I can't wait to have it all done. Also it is helping my credit score go up. I will recommend friends if they are ever needing help.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am so thankful these people came along. I didn't know what I was going to do. Struggling to pay bills every month and make things meet. They've made it much easier for me now. Great people, great staff. I would recommend them to anyone that is struggling in credit card debt.

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    Process

    Reviewed July 21, 2017

    I am very pleased to have enrolled in this program. This has allowed me to pay off my debt at a much faster rate than making monthly payments to each creditor. I would recommend this program to anyone who has credit card debt or debt in general.

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    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief has got me on track to becoming debt free! Half way through my accounts and it hasn't even been a full year yet! Cant wait to be completely debt free and enjoying life with the worry of debt collectors contacting me. Thank you so much!

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    Verified purchase

    Reviewed July 21, 2017

    I have to be more careful in the spending I do. I look forward to the future when my debt is gone. I could have never done this on my own. It is fun watching my credit rating rebound slowly. FDR handles the hard haggling. I wouldn't have known how to do it. Saves hiring a lawyer to clean it up.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    When I called up and was asking questions about my account the person couldn't answer my questions and I was told to call back in a few days. Getting the run around. It seems like that too many people are involved in these accounts. It would be a lot easier if each client had a dedicated person to ask for about their account.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Financial has been great at responding to any answers or questions I have had. I am very happy with the progress and professionalism. Highly recommend. They have a legal team that is set up for you and handles any matters that arise with the process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Customer service is great!!! Very helpful and informative... It is a pleasure knowing that I don't have to worry about paying this bill and that bill going in all different directions and a relief knowing that my accounts are being paid on and on time each and every month!

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    So far so good. I am still in the middle of settling all debts. So far they have been able to settle 3 of my debts. It does take a while but again, so far, I'm satisfied. I also like that they are able to represent you if sued by the creditors.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    FDR is really helping me pay off my debt and have a better relationship with money. NLLG and FDR make sure I have someone fighting for me. They both make sure I know and understand what is going on. If I have any questions they are always willing to help me.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    Freedom Debt Relief is great. I have already recommended it to two of my Friends and they also love this program and great people to take care of all your problems. I have heard of other debt programs but not like this one, Thank You FDR.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 21, 2017

    Freedom is a great way to decrease your debt with little to no harassing phone calls from debt collectors. They work with you to build your credit back up and keep debt free. I would recommend this program to anyone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    I am very happy with the progress and all the help that they have provided me. Customer service is amazing and very helpful. I would recommend them to my friends. They have answered all of my questions and they are helping me get back on my feet.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    My experience with Freedom Financial has been invaluable. They have help me sought economic freedom. Before I was living from paycheck to paycheck and that is no longer the case. They are very helpful and they work with you. I could not be any happier. I highly recommend this organization.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    There are times when I feel the customer representatives are not pushing the creditors to settle the debt. For instance. Lowe's was trying to contact your organization and when they did not receive any return phone calls, they sent a subpoena to me and I had to pay it off out of my own pocket. Then I had to do through hoops to show your company that I had actually paid it off.

    Now with GE Money Bank, according to your customer representative they had agreed to terms, then reneged on the terms stating they wanted the full amount on monthly payments hoping for a missed payment so they could collect interest. Now they have sold the loan to Synchrony and we are having to start over.

    Although, I believe there is enough money in my account, I am going to let you withdraw the $250 during my wife's next two paychecks, when I am going to call and negotiate to stop the withdrawals until an agreement has been made to pay off the loan.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Spence,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    My wife and I have been dealing with insurmountable debt for awhile and even considered bankruptcy. This program is the best alternative to bankruptcy and getting out of debt. The staff, especially Jeff **, was very helpful and answered all of my questions. I would highly recommend.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    They have been upfront with me from the start about what kind of experience I could expect. To be honest they will tell you the worst case scenario for creditor reactions, but, I appreciated it because, thus far, it hasn't happened that way. But I was well braced in case it did go that way. They also provide detailed instructions on how to make the experience easier on yourself. As long as you are willing to work with them, they work for you and things go so much smoother with less anxiety than one could expect. The service reps are great to work with and know what they're doing. I've received reasonably prompt responses to my inquiries and when I send in documents to them for filing. (Considering a couple of times were on holidays the time was very reasonable.) I can definitely recommend Freedom to anyone needing this kind of help in their financial life.

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    Verified purchase

    Reviewed July 21, 2017

    Once we were able to get all my debts identified and set up, we followed the script and had all the collectors call FDR as well as scanning all the mail to Support@FDR.com. I go to my dashboard and see my debt going down and each month and I don't have the hassle of dealing with the vultures. Freedom Debt Relief has eased a tremendous burden on me and my family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Every single experience I have had on the phone has been excellent. Everyone is very helpful & answers questions. I am extremely pleased with all of the services! I wouldn't hesitate to recommend you to anyone needing your services. I had to call about getting some money for my broken water heater & was very embarrassed but after talking to the rep she reassured me & made me feel very at ease!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Very helpful and good customer service always have an answer for you when you call them or they will get you to someone who can help you. They keep you updated with your progress and how they are doing on your program almost every month and send email.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 21, 2017

    After my initial hesitation to seek relief, I could not be happier! The set up process is extremely thorough - be prepared to spend at least an hour - if not longer - on the phone for the initial set up. After that the process is easy. I have already resolved 2 credit cards for much less than had I paid the balance in full. Unless you have the time to negotiate with your creditors directly, I highly recommend.

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    Verified purchase

    Reviewed July 21, 2017

    Before signing up with FDR in 2015 I was having trouble sleeping, wondering how I was going to pay my bills every month. After the initial harassing by my creditors, and the one lawsuit I didn't have to fight on my own, I am sleeping peacefully knowing that in about 13 months, I will be nearly debt free (no-one is ever debt free :-) ). The chunk every month is a little hard to swallow, but I no longer have to figure out who will and won't get paid every month.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    FDR makes the weight of climbing out of debt a little lighter. They are always friendly and professional, with knowledgeable solutions to the problems in dealing with creditors. I am very grateful for their help. I would recommend them to anyone.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    I'm impressed so far with Freedom Debt Relief. The staff are great and the resources are on point. If it had not been for this program, I would have had to file for bankruptcy. Thank you freedom debt relief! I will recommend this program to friends & family that hardship has fell upon as myself.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Thank you FDR for all of your help on our debt problem! We will recommend your company to my family and friends. It was so painless and smooth sailing all the way. Thanks again Mike and Jacob for all your professionalism and taking care of us.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Great to get help and to understand my needs. Hope to repay as easy as it was to get their help. The rep is helpful at answering all my questions. They are fast at getting things done. They started working on my account very fast. Had over half of my account taken care of in about three weeks.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Very satisfied! I would highly recommend FDR to anyone struggling with a lot of debt. I have been extremely pleased with the care & attention I have received from this company. Everyone has always been super nice & always ready to help out any way they can.

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    Verified purchase

    Reviewed July 21, 2017

    I was not behind in my bills. I thought they would consolidate them all at once and make payments on all of them. But that is not the case. I had too many credit cards... my fault, but my credit wasn't good now. It is poor. I pay an substantial amount a month and it seems hardly any is paid on the debts. I wish I would of researched this more thoroughly. I get subpoenas frequently. I never expected this because I trusted Freedom Financial totally. Just beware. I'm half way through it and it is not all roses. More like the thorns.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Sue,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    The overall experience was very good. The only bad part was the calls from debt collectors - they did not stop for months! It was not Freedom's fault, but it was still very nerve-wracking. All other aspects of working with Freedom have been excellent! I wish we would have worked with Freedom sooner.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I could not be happier with my experience thus far. If I had questions or concerns Customer Service was always willing to help. I would definitely recommend this service to friends and family. It put my worries about my debt at ease. I seriously thought about filing bankruptcy but I caused the debt I got into and chose Freedom Financial to help me. I couldn't be happier.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I had everything planned out for retirement, until I had a heart attack. All of that went out the door. I heard a TV ad about Debt Relief, so I called them. They told me what they could do and you know what they did it. I am close to debt free and I can retire now with a peace of mind. Thanks Freedom. You rock.

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    Process

    Reviewed July 21, 2017

    Couldn't be more easier and organized to get out of debt!! A simple withdrawal, a website to check your standings and progress and finally a review of standings and end date. With a program such as this there's no way to fail and all to succeed.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    I recommend this company to anyone that need assistance with their financial circumstances. All the company representative I work with were very professional and highly skilled and provided outstanding service, assistance and guidance. I appreciated the timely manner of the work that was done on my behalf. I'm overjoyed with the results of the efforts of all the company members that assisted me throughout this process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    In a not so good time in my life Freedom Debt handled my debt problems with professionalism and care. While I would not wish my circumstances on anyone, if you are facing mounting debt this company will help! When I called with questions I always got my answers quickly?

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am so grateful for Freedom Debt Relief. They have been such a blessing and support to me. It is wonderful to get a second chance to do better financially! Every person I have talked with has treated me with respect and kindness. I appreciate that so much!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    Very good, helpfulness, good customer service. Help me with needing to get out of debt, walked me thru every step. Very nice employees. Also the law department kind people. There is not more to say, I'm very very happy.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I am relieve for not receiving calls from collectors. If I need to know something, I contact the customer service and I am relieve of worry. I am no longer sad that I have debts as FDR is taking care of my accounts.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 21, 2017

    They are extremely expensive. They settled one debt. In one of my debts, instead of lowering the payment, it went higher. I just did not trust them anymore. What good does it do a person for Freedom Debt Relief to settle a debt, then they charge you a lot of money to settle. I had asked several times, how they charged to settle the claim. I spoke to Travis **. He was very vague in his answer. He said, "We are a program." I understood that it was free to help people pay their bills. I asked him several times and he would tell me the exact dollars that I owed to debtors. I was so in dire need of help, that I went for it. Never again, I will never trust people again.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Gress ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    Dealing with my creditors and resolving debt to prevent bankruptcy. The personnel is very courtesy, understanding and quick to resolve any questions that I may have. I am pleased with the way that my accounts have dealt with so far. They are also very pro-active and work hard to find a resolution.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    From 1st call to inquire about how the company helps with debts, to seeing how my debts are being handled I am very happy. 2 debts negotiated and paid, saving more than expected. Working on 3rd and last. Can't wait to be debt free. I do recommend to friends.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    Excellent service!!! Have no complaints at this time. Am wondering when my program ends? I would recommend this to anyone that was in the situation I was in. My wife is in the program, too. Believe she's satisfied too! That's pretty much the way I feel about this program!!!

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    Verified purchase
    StaffTransparency

    Reviewed July 21, 2017

    Freedom has been a life saver to myself and my financial freedom. Freedom has been there every step of the way, all information is clear and concise, very trustworthy. I just wanted to say thank you to the whole Freedom team and all they do for the common folk out there.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    She was very helpful & professional when I started to open my account with FDR. I wished I had known about this program before I got buried in debt. I am very pleased with how my account is being handled and would not hesitate to recommend Freedom Debt Relief to anybody. Thank you very much.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Without Freedom Debt Relief we could not have gotten out of debt. They were professional and made us feel comfortable with dealing with our debt situation. We are pleased with the courtesy and patience Freedom showed for us. We would recommend them to anyone with debt problems.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    This is such a great program, it is a little slow going at the beginning, but once I accumulated funds in my account, FDR acted on my behalf in so many ways and started resolving my debts. There has been such a burden taking off my shoulders and I owe it all to FDR. Everyone that I have ever spoken with at FDR has always been so helpful and friendly.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Excellent response to how Freedom Debt Relief has performed. Awesome settlement. Every settlement has been accepted by me and without hesitation. Very outstanding company. If you can it is good and recommend that you pay in extra monies during the month or use a tax refund to help speed up the process of removing the debt.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    After a couple of bumps quite satisfied. Will be extremely happy when paid off before end of year. Everyone has been very helpful. Some of my creditors have been hard to work with but Freedom Debt Relief has dealt with them very well.

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    Verified purchase

    Reviewed July 21, 2017

    I'm happy with my experience with FDR, and everything seems to be going well, at this time. I have deleted the majority of smaller accounts and have left the larger amounts owed for FDR to continue to negotiate, until an agreement is made and will in time be paid off.

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    Verified purchase
    Process

    Reviewed July 21, 2017

    Having debt combined with unexpected hardship can be overwhelming. FDR provides the tools and resources to manage the difficulties while resolving the debt. Without the program, I don't know how I could have avoided long term financial disaster. Thank you for the program and thank you for the support.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I have not received any paper work that describes the costs of your services -- the amount of interest-- the fees attached to your services, etc. I have seen the response from The Costco AMEX card that the account has been paid off, but I don't know how much of the amount deposited into FDR as related the amount paid to AMEX...

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Norman,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    Thanks to FDR for their so professional job to help me get free of debt, no matter the time or the effort. If you make the decision, they will guide you to success this goal. You can not do it alone. Just join FDR to get it done!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom has been successful in reducing my credit card debt substantially and I look forward to being completely debt free within another year or so. They advised me in the beginning of this "journey" not to get any more credit cards (I get offers almost everyday), and I have not. They have dealt with any creditor calls, issues, etc. and have done an incredible job. I'm grateful I have them in my corner.

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    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    I am very happy with Freedom Debt Relief. They were never judgmental with the situation I got myself into. They always answer my questions and explain in language I understand. The only thing I don't like is the way some creditors treated me. I have had several lawsuits filed against me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Debt Relief has been great at resolving my financial issues. They have always been kind and courteous when I call and answered all questions I had. Would recommend them to anyone that needs help with their debts. I continue to look forward to working with them until the end of my contract.

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    Verified purchase

    Reviewed July 21, 2017

    Overall I had an excellent experience with FDR and will absolutely recommend them to someone else going through the same situation. My only complaint is they seem to wait 'til the fires are blazing on the other side before they start negotiating. My last two accounts took four months to accomplish and the money was there. Anyway we are done.

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    Verified purchase

    Reviewed July 21, 2017

    Not happy with the service. Companies don't get notified. Letters don't get sent out and the payment is too high and they tell you that if you change the payment then you will end up in the negative. Made me feel like I would have to pay them.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. McQueen ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    I rate my experience as excellent from everyone that I have talked to. Everyone has been so nice and has worked hard to answer all my questions. Excellent company!!! Every question that I have asked has been answered that I could understand them no matter small or big that they were. It has been a year since I started and they have settled two big accounts and are working on the rest of them. Thank you so much!!!

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    Verified purchase

    Reviewed July 21, 2017

    Helping us get our credit cards paid off. Helping us get our credit back to where it should be. And getting the credit card companies to work with them on everything. Never thought I could find a place that would help us so very pleased with it all.

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    Verified purchase

    Reviewed July 21, 2017

    I have called several times to remove Discover card on my dashboard as I settled with them myself. It keeps showing up. Please remove. I also had a problem adding my Amex account which should have been on my dashboard from the very beginning.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Weber,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    Freedom has been very helpful thus far to help us get closer and closer out of debt. It has been a struggle but know in the end that Freedom has helped every step of the way. Anytime we have needed anything Freedom has been there to help and give advice and or assistance in every way.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Brian ACTUALLY CARES! He contacts me right away when I email or leave a message! He gives me GREAT ADVICE and it helps that he has a sense of humor. I enjoy our interacts even though it is not for the greatest of reasons. I REFER EVERYONE TO Brian!

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    I love FDR. They have me on the right track. I give them an A plus. Great work. I have stuck to my end of the program and I am very happy. I would let anyone know if they're in CC debt to call FDR right away. I am sure glad I did. Again thanks FDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    FDR has helped me tremendously! It's such a relief knowing I won't be in debt for the rest of my life. Someone is always there to answer questions. One of the best parts is they deal with the creditors and do all the work. I would recommend this program and have to many people. It's the best way to go!

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Freedom Debt Relief has settled 2 of my credit card debts and took care of a court case for me. They are professional and have taken care of all of my needs and questions so far. I would recommend them to anyone who has come into the misfortune of excess debt.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Been a pleasure working with customer service. Wish could have got consolidation plus loan sooner to get better terms on settlements with cards. But still debt free in a few years vs a lot of years. Can see light at end of tunnel vs dreading payday and knowing had a lot of payments to make.

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    Verified purchase

    Reviewed July 21, 2017

    During the years I have been with FDR I have been so please with the reduction of my debts. The negotiations with my creditors, I am so grateful with them. They have negotiated I think 7 of my 10 creditors successfully and paid them off. I made the right choice in choosing FDR for my needs with my creditors. FDR is a great company and I will refer them to my friends.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 21, 2017

    This program was the best one that we have ever used and we have used a few. I would recommend Freedom to anyone who needs the help. Thanks to you all personnel at freedom. Customer service was really great. If you have a question they will answer it right away. Again thanks

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    Verified purchase
    Process

    Reviewed July 21, 2017

    I am very satisfied with the process with Freedom Debt Relief, I have been in the program one year and still have a ways to go but I have started recommending to friends when asked. I hope the rest of program goes as well. I have been very pleased.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    They helped me payoff 2 credit cards within a 6 month period that would have taken me a couple years to pay. Another credit card company sued me, but FDR helped me with a lawyer to handle everything for me. They really have helped me out with my situation.

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    Reviewed July 21, 2017

    I am very happy with the service and the support I've gotten from Freedom Financial. It have help me not only to start resolving my debt but also to learn how to be financially responsible and not to make the same mistakes I made in the past. I would definitely recommend it to whoever needs this service!

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    Customer ServiceTransparency

    Reviewed July 21, 2017

    Freedom Debt Relief has been extremely great in helping me to reduce my debt. They have helped to negotiate settlements. They work close with me and maintain constant communication. I am slowly making my way towards a debt free and I am thankful.

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    Staff

    Reviewed July 21, 2017

    Very pleased with the results so far with satisfying the debt. Everyone is so easy to talk with and very caring. It was well worth the effort to choose Freedom Debt. The early results are a total surprise and makes us feel that someone finally cares about our debt concerns.

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    Staff

    Reviewed July 21, 2017

    Freedom Debt Relief is the real deal, I was drowning in debt with no way out, I had bill collectors calling all day and night. They have given me a peace of mind. I started with them at the end of 2015 with reasonable monthly payment. I will be debt free in 2018, please contact them today.

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    StaffProcess

    Reviewed July 21, 2017

    I just want to say that this program has been a blessing. At this point in time it is wonderful that I can see the finish line in sight. Thank you so much for your help and always friendly assistance.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom is great. The customer service is top notch. Every time I have any questions, they answer them accurately. I have been super happy working with them and I made the best choice ever. And yes I would recommend a friend. Thank you for your dedication and help in this very important matter.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    I have thus far had a great experience with FDR. Waiting on 1 more debt to be resolved. All others have settled to date. Anytime I have called, I have always received excellent customer service and all my questions have been answered. I would highly recommend FDR to anyone interested in resolving their debt. It may take a while but it is well worth it. At first I was leery and not sure if FDR was on the up and up. After speaking with a representative, my concerns were put at ease.

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    Process

    Reviewed July 21, 2017

    I'm very satisfied with the results of the Freedom Debt Relief Program. One thing to remember, any money save on your owed balances, will most likely be added as income when you file your taxes. So talk to your tax advisor so you can plan for that.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Haldeman,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceProcessTransparency

    Reviewed July 21, 2017

    Freedom Debt Relief was my only answer to get out of debt. They explained the program well and I can finally see a light at the end of the tunnel. Having FDR has also taught me to have better control of my spending and that credit cards are not always the answer.

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    Process

    Reviewed July 21, 2017

    I got off to a rough start, it was a change for me - being disciplined and determined to get out of debt. Despite my rocky early participation, they stayed with me, reached out to me, kept track of things, and now months in, I'm ahead of schedule, about 1/2 way through my program and thrilled with the results and the service.

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    Customer Service

    Reviewed July 21, 2017

    Am very please so far. You always respond to questions. Hope to resolve my debts sooner than projected date. If I have to the loan you requested would help if I am approved. I would surely recommend to my family and friends about your service. There are others who have approached us about debt relief but I think you're the best out there.

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    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    The people are very helpful and couldn't be friendlier - I ran into a problem when I was referred to litigation on one of my accounts (Discover). The judgment was for $1165.30 and was next up on the collection negotiation process. I called to see where we were on communicating with the law firm (Rodenburg Law Firm) and was told by Chris (?) that the process would take a while as Discover was very slow. I now have received a payment agreement form for $85.24 due now and $77.00 for 11 mos. Why do we have to drag this out for so long when the funding is available in my account to cover. I don't believe the "left hand is communicating with the right hand." Also I reported that my dashboard is not working and they were going to check into it still not working. Other than that a wonderful program and a good learning experience.

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    Staff

    Reviewed July 21, 2017

    I have been with this company for several years and so appreciate the professional action taken by the group. It has helped me so much and it is completely trustworthy! I have recommended the company to friends and family. It is such a relief to know who you can trust!

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    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    Customer Service - Everyone that I have worked with has been super helpful. Thanks for making this tough time a little bit easier. We are on a path to finish the program even faster than we anticipated, which makes us happier. We look forward to having our financial freedom back.

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    Verified purchase

    Reviewed July 21, 2017

    This was the most logical, safe and secure way to pay our debts and get our financial house back in order! Freedom Debt Relief made our worries go away as they made or debt go away too! I have recommended this option to one relative and one close friend to date.

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    Process

    Reviewed July 21, 2017

    Freedom Debt Relief has been great to work with in resolving my debt. Out of 5 accounts enrolled in program, I have been able to resolve two of them in less than a year with Freedom Debt Relief. If you are looking to living a debt free life and are serious about working towards that goal, I would certainly suggest Freedom Debt Relief!

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    Reviewed July 21, 2017

    I would and have recommended Freedom Debt Relief to many family members and friends, and will continue doing so. I have found that in life we all have the ability to learn and grow. Otherwise I would have been happy to give you 5 stars. I thank you for taking such great care of us and helping us become debt free.

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    Customer Service

    Reviewed July 21, 2017

    We're not upfront from the beginning. Just let your cards sit there and don't actively "negotiate" a settlement while debt collectors call you. Any money they "save" you they pretty much collect in fees. They don't listen to you or do what you ask when it's your money, your credit score, your life!!!! Deceitful scammers.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Tracy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I have been very happy with my results. So far all questions I have asked was taken care off. In August I will complete my first account paid and my second one in December. Hoping everything will work out the rest of the way. One more account to go.

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    Staff

    Reviewed July 21, 2017

    They've been helpful and courteous. Always going the extra mile. Always willing to help when needed. Made me going out of debt super easy and calming. Because you know we're already stressed from the debt part. But they try and help you find an inner calm.

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    Verified purchase

    Reviewed July 21, 2017

    I could not be happier with Freedom Debt Relief because they are honest, excellent in explaining all the details. They work with you if you come across a situation if you need a couple of days to make the payment. I can go on and on but one thing for sure I would recommend them to other people in Debt.

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    Verified purchase

    Reviewed July 21, 2017

    In the beginning I thought bankruptcy would be the only way to get out of debt - then came across Freedom Debt Relief and the counselor walked me through the process and although it was painful to watch my credit score fall - I've been watching it slowly go back with every account that gets paid and knowing that I'm paying my credits and not defaulting means a lot to me.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    I am so happy that I am with Freedom Debt Relief. I have never had a problem getting through to them if I have a question. They always provide an answer and are so friendly. I am always kept up to date with my dashboard and that is so nice to actually see how things are going. I highly recommend them if you are in need as I was.

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    Verified purchase

    Reviewed July 21, 2017

    The sales pitch was that you were an "investor" and the rate was 4.1%. Not true. As I got into the program it was always just my money and the fee was 18% of the original balance. If I realized that the fee was 18% on top of the settlement I would not have agreed to the settlement amount. While I should have read closer, it was a very deceptive sales pitch. If someone has said 18% I probably would not have signed up to begin with.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Richard,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    I am so pleased with Freedom Debt Relief. Without Freedom Debt Relief I would struggle making these credit card payments since I am now retired. I recommend anyone who's considering doing a consolidation of their credit cards, please check into Freedom Debt Relief first.

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    Staff

    Reviewed July 21, 2017

    I am extremely happy with our decision to let them take over our credit situation. It has been a tremendous stress relief for us. I would highly recommend them to anyone who needs help with their credit card debt. Their customer support people have been so helpful in all the questions I have had and also with creditor issues.

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    Staff

    Reviewed July 21, 2017

    So far everything Freedom has said they would do they have done. I am happy to be a client. I would highly recommend them to anyone. They use technology to help me track my status. Everyone I have worked with have been very helpful. Thank you for all you're doing.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    Great Service, including Litigation group NLLG. Need to inform clients, if they have a large debt, to prepare for "Warrants In Debt" action by collectors. This would help possible client prepare for future action. Other than that, We are very satisfied, especially with the initial phone contact.

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    Customer Service

    Reviewed July 21, 2017

    Amazing & dedicated achieving the goals needed with a great customer service, fast communication. I won't have it any other way. Thank much Freedom. I know I'm halfway on my way to debt free & hardship but I'm grateful to get to the point I'm this fast. Thank you again.

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    Staff

    Reviewed July 21, 2017

    Easy, friendly, understanding of life's difficulties. Commit to a payment plan, and the work is done for you. Your debt is negotiated by expert people. Watch your debt disappear on client dashboard quickly. Highly recommended for anyone struggling with debt, or loss of income.

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    Staff

    Reviewed July 21, 2017

    Been lied to by you and could have done a better job negotiating on my own. Your reps don't have a clue on my particular case and I get told one thing by one rep and something completely different by another.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Adams,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    The only issue is the creditors calling relentlessly. Other than that I am very satisfied with the people and the service I have received to this point. Still have a long ways to go. But so far so good. Thank you for the help I have received. I would recommend to friends.

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    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief is of great help getting us out of debt. Whoever came up with this idea is very brilliant. I am very satisfied with this experience, would recommend this to friends that are struggling with debt. Appreciate all your help. Thanks!

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Very effective, very efficient. Knowledgeable and compassionate. Helped with basic money handling and budgeting that I will continue to utilize after I graduate! Finances can be very difficult and all the guidance is very much appreciated. God Bless your Company! Thank you!

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    We've been very pleased with the progress we have made. It will soon be 1yr that we have been working together. Yesterday, July 20th, I was concerned when I called C.S. and the Sam's acct # was not the same. I would like to know that it's the correct account.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    Freedom Debt Relief is amazing! They completely took my stress away with regards to my debt. Many of my resolved debts settled for 50% of the amount owed! I never feel as though I am inconveniencing anyone when I call and each representative has always been eager to help and don't make me feel like any question I ask is foolish. Thanks to Freedom Debt Relief my husband and I are well on our way to financial freedom! LOVE this company!

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    ProcessTransparency

    Reviewed July 21, 2017

    I wish I would have made the decision sooner to choose Freedom Debt Relief. The process has been very smooth and headache free. Freedom Debt Relief has walked me thru every step of the process helping me understand exactly what we was doing and why. I would recommend them to anybody who is serious about becoming debt free. Thank you for all your work in helping me become debt free!!!

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    Verified purchase
    PriceProcess

    Reviewed July 21, 2017

    This has saved my life. Freedom Debt Relief is easy to work with and very pleasant. I would recommend this program to anyone. They made it affordable for me to make the payments to become debt free and have peace of mind once again.

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    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief is a great company. They have helped me in many ways to lower my credit card debt. I would recommend this company to any one of my friends. Freedom Debt Relief help me lower my credit debt in no time. All I can say is thank you Freedom Debt Relief.

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    Customer Service

    Reviewed July 21, 2017

    I looked into several options and I am very pleased that I went with Freedom. I have been very pleased with the service and the customer service is outstanding. Very quick to respond with an answer and always willing to help and very pleasant. I would highly recommend Freedom to anyone.

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    Staff

    Reviewed July 21, 2017

    My experience has been wonderful! The staff is extremely helpful and kind. I would and have recommended your service to friends who have found themselves in the same situation. It is a great relief and I couldn't be happier with my experience.

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    Verified purchase

    Reviewed July 21, 2017

    I have been very satisfied with their repayment program. I have been able to reduce and repay a lot of my debt and will continue to work with them to resolve it all. I would recommend them to others. Just not crazy about these things that I get in my email.

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    Process

    Reviewed July 21, 2017

    So far the program has settled 2 accounts and is in the process to pay another only after I agreed to pay more money to the program. That creditor was in the process to take me to civil court. The program has to negotiate with 2 more creditors.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Salvatrice,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 21, 2017

    Very professional and courteous. I wish the process was faster, but overall I am very pleased and would highly recommend. Customer service and resolution approvals are quick and easy to finish. Every contact person has been very friendly and easy to work with. Thank you!

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    Staff

    Reviewed July 21, 2017

    FDR has been a great help in reducing my debts. The staff have always been kind and understanding, even when I still needed some time to get back on my feet financially. Even still, if you can stay constant on your payments, you may get even more help. I highly recommend FDR.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I have been less stressed since I contacted Freedom Debt Relief. From the beginning, they have helped me with all and any questions I had or have. No question goes unanswered. Need help? Contact them! They have helped me so much. Thank you.

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    ProcessTransparency

    Reviewed July 21, 2017

    I don't believe that everything was explicitly explained in the beginning of the process. I would have liked to know that my bills would be behind for a certain amount of time. I thought you would negotiate a price and a payment plan at the beginning so that I wouldn't be behind.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Allen,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    I had a lot of debt due to some unforeseen circumstances. I was very very scared to make this decision. It was to the point however I had a huge payment every month and no extra money so I used my credit cards for everything. When I finally decided enough is enough I took the leap and it was the best decision I ever made. They do not make you feel like a dead beat. They are so understanding and helpful. I called almost every week to find out the status.

    The only bad thing is your credit score takes a dive. However you are told that upfront. I never once got a phone call because I did what they told you to do in your welcome package - change your phone number and address to their location. That is one thing I was scared about. Could not get phone calls at work. I did not.

    I am working on my last two accounts. They settled all of them but just making payments on the last two. I will be debt free in the next few months. I would have never got out of debt because I lived on the credit cards. The payments I am not having to make is now what I live on. The stress has been lifted. Just waiting for my credit score to recover. That is the only downfall. But it is expected. I give them a 10 on their service. I have never had one issue with them. They did exactly what they said they were going to do. So no surprises ever. Thanks FDR for peace of mind.

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    StaffProcessTransparency

    Reviewed July 21, 2017

    Stephan ** has been professional, efficient and caring individual. He has provided me with key information to accept the settlements. Grateful for his efforts to make this process as easy as possible. This process can create a lot of stress, but the staff always takes the time to explain and reassure the client that it can work. Thanks for your great assistance.

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    Verified purchase

    Reviewed July 21, 2017

    The first few months are the worst with creditors still calling every day and harassing you for payments. However, FDR kept reassuring us that all would be okay - and it was. We have been with FDR for two years now and there has been great progress in getting our accounts settled and paid off. It gave us peace of mind and freedom from harassment. What a great service FDR provides.

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    Customer ServiceStaff

    Reviewed July 21, 2017

    It's been 60 days with no response from them after they received all my documents and stated they would reply 2-3 days later. I have emailed and received no reply or call. Completely unprofessional. I'm guessing they don't need my business.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Barr,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    Wow... What a great feeling to be out from under all those credit card bills. I never thought we could get out of debt. There is light at the end of the tunnel! Thank you all for helping us. :) I will definitely be telling friends and family about you.

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    Online & AppStaff

    Reviewed July 21, 2017

    The service I have received from Freedom Debt Relief has been awesome! There is no way I would have gotten out of debt this fast without them. They have done a fantastic job! Any question I have they handle with ease. Anyone I have had any dealings with has been stellar. The website is extremely helpful. I give them my highest possible recommendation!

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    Verified purchase

    Reviewed July 21, 2017

    I'm very happy with Freedom Debt. It's taking a while but I had a lot of bills and Freedom has helped me a lot. I have already paid one off and soon one more and some that are being paid little by little.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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