Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) is a debt relief company with 4.5 out of 5 stars on our site, based on over 34,000 customer reviews. Founded in 2002, it provides debt settlement services and client education. Its fees range from 15% to 25% of the enrolled amount, depending on the state the client lives in and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- Can help settle a variety of unsecured debts
- No fees until settlement reached
- Can cancel at any time without penalty
- Debt settlement can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- Financial relationships do not influence whether we publish a consumer review.
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Jan. 11, 2019
I applied for a consolidation loan. Received a call and was told I wouldn’t qualify but the FDR program is best for me. I was told I would save $1000 month, would not have to pay tax on the forgiven debt, my credit score would slightly drop at first but then shoot right back up even higher and that he would be my go-to person through the entire process.
6 months into the program they settled 4 out of 13 debts. They charge 21% of the enrolled debt amount and settled for 35% of the original amount so the total reduction is 44%. But they list in my dashboard a much higher savings because they take the total due including all additional fees and interest and subtract the settlement without the fees. So if my debt was $1000 and during 6 months they add $500 in fees and interest for a total due $1500. FDR settles it for $350 and adds $210 for fees. I pay $560 or $440 less than the original debt but they list it that I saved $1150 because they take what I currently owe and subtract just what they paid the creditor.
In the meantime my credit score went from 670 to 403 and I am only saving $228 month. They also charge a $10 monthly maintance fee and $13 month for legal services. I now show 3 new civil actions on my credit monitoring system and they told me when I get the summons to call them and NLLG will take care of it. When I contacted my sales rep who told me he would be with me till end he told me to never contact him again and once I signed the contract he had nothing to do with me anymore.
In the past 2 weeks I have sent FDR 3 emails and they have not responded to any of them. Now that I am possibly facing 2 lawsuits. They are offering me an “exciting loan offer”. If approved they will loan me the money to pay off all my enrolled debt within 90 days and only have to pay back the loan. They said this will stop all legal action against me. They will continue to charge 21% for each settled debt and now add a 4.9% origination fee for the loan and 22.9% interest on the loan. So with the fees and interest I’ll be paying more than I would have if I just kept paying the minimum payments.
So my assessment of this scam is they get you to sign up, your credit is ruined so you can’t get loans anywhere, you begin to get sued by creditors, you reach out for help and ignore you and when you are backed into the corner and desperate they offer you this great loan at exorbitant fees and interest and you have no choice but to accept their terms. If you look up lawsuits against Freedom Financial you will find plenty. Including one from the CFPB for unfair and deceptive practices and one from the FDIC for deceptive loan practices. Freedom Financial agreed to pay $20 million to customers harmed by these deceptive loan practices just last year.If you are considering doing a settlement program, don’t! Do a DMP or file BK. These settlement programs only make things worse for you.
We’re sorry to hear of the many frustrations mentioned, Mr. Maron. Please don't mistake us for other companies that may take advantage of people who are struggling. Our program is designed to help you resolve your debt, period! We don't promise easy fixes. Our program requires commitment on the part of the client and it doesn't happen overnight. But it works.
Our settlement fees vary and are calculated based on the law in the state you live in and the amount of your debt. Also, when reviewing our fees, please consider the following. Compare our fees to the 100% of the debt plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt including the principal, fees, interest and all.
Please know the negative impact to your credit score is temporary. As we begin to resolve more accounts on your behalf, you will begin to see a positive impact to your credit score. This is because the creditors will be reporting the balances as settled, settled in full, resolved, etc.; the balance will no longer be owed and the debt will be behind you!
When it comes to email communication, we ask that you allow 24-48 hours for a response time. Be sure you are sending email correspondences to support@freedomdebtrelief.com. For a faster response, we suggest contacting us in client services at (800)655-6303 during our office hours.
Lastly, we are extremely proud of the value we provide to our customers. Our services, including coaching, are fully and transparently disclosed. No consumer complaints have been filed with the CFPB; the high satisfaction with our services by consumers whom the CFPB claims were injured speaks for itself. We hope our regulators will listen.
Please read our formal response.
https://www.prnewswire.com/news-releases/freedom-debt-relief-responds-to-cfpb-complaint-300553169.htmlWe appreciate your honest feedback. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 11, 2019
I didn't know what to do. I was stressed out about trying to keep up with my credit card payments and it was getting me nowhere. I seen ads on tv about debt relief. I called Freedom Debt Relief and happy that I did. They have taken some of the stress away. I am very happy with freedom and I don't have to stress over the creditors because freedom handles it, with their help I will reach my goal and debt free.
One of our main goals is to make sure that our clients have peace of mind when enrolling with us. Thank you so much for sharing we were able to do this for you as well. Also, congratulations on the progress you've made! Keep in mind you are able to monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 11, 2019
I just love these services. They have help me so much. Thank you for helping me get on the right track. Your company is awesome. Thanks for making my family life better. Because of your company help I am planning my future again.
We appreciate you sharing how greatly you and your family have benefited from our service. Congratulations on the tremendous amount of progress you've made! You are doing a phenomenal job working toward a debt-free future. Keep in mind we are here 7 days a week to address any questions that come up for you. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 10, 2019
Very pleased with the reduction in my payment with Bank of America. We are coming along well with wiping out my debt. The representative was very helpful toward working my losses down quickly and efficiently. From the start to almost 2 years into the program I feel I have made great strides toward reaching financial stability in my life.
We're pleased to hear that you're happy with the settlements we've reached thus far, Chuck! We're very proud of your progress and every day you're a step closer to your debt-free future! Should you have any questions regarding your account along the way, please don't hesitate to contact our client services team, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 10, 2019
Chris was nice to talk to. A lot of help. All my bills are put together. As long as no one else knowns about my debts. I already felt better this month not making out all those extra payments to the credit cards company.
Welcome to Freedom Debt Relief, Lois. We're thrilled to have you aboard! It's an even greater reward to hear how you've already benefited from enrolling into our program. As you begin your journey with us, please keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to your financial independence.
Reviewed Jan. 10, 2019
I started with FDR in 2016--I was really cautious, and researched them a lot, and it seemed like if you did the deposits, that it was a good option to pay of big debts. It took a bit to get started--they sent me the wrong persons' information initially, never got back, etc. I was worried I'd been had, but the moment I asked about it, I talked to just a great person who had all kinds of good insight.
Fast Forward about two years: they'd paid off one of my smaller cards ($3K) and my credit score went up like 10 points, so I was pleased. They were taking about $600 out of my account each month, and while it was a lot, the credit card companies wouldn't even talk to me unless I could pay it all. Then come September, I was served with three lawsuits from Bank Of America, the company I'd been sending money to every month.
When I called FDR, they were GREAT at first, then I fell through the cracks. That's the true problem with the company--you aren't ASSIGNED a person, you just have random people trying to help you. Sometimes they are GREAT, but most of the time they were misinformed, and incompetent. I called and called trying to figure out what to do, and what I needed to fight this in court, but FDR didn't help, which is fine, but then I realized that I'd deposited over $12,000 over the last two years, but they'd only paid $3K of credit card debt down... Where exactly was my money?
It took about a MONTH of calling every other day to find out. Finally I got someone's email, so I could get documents and sort it out. No one knew where the other $9K had gone--literally--they didn't know how much or where it was. I had to specifically harp on them for about a month to figure it out. Basically, FDR had payments refunded--when they tried to pay Bank of America, they declined the payment. They sent it again, and again. They were sending tiny random payments over, and over again to BoA, each time taking out a $7 fee. My money, which I was making SERIOUS life changes to be able to afford, was just circling around in some weird banking nightmare where no one really knew WHAT was happening. So I asked for them to stop sending payments. All of the sudden, about $6K was returned to my account. Perfect, I need this money to get a lawyer, can I please withdraw it?
That's where the fun REALLY began--it took them close to a MONTH to give me a refund, and as I type this I'm hoping it FINALLY comes tonight. I've had to cancel legal counsel because of it, and I was told it was "on its way" when it clearly wasn't, for about two weeks. I called almost every day to find out what was happening--finally the guy on the phone was terrible enough that I just quit. He asked me "What exactly" I needed MY MONEY for--these people aren't credit counselors, it's a crazy thing to ask a person who's been trying to get a refund for two weeks. He then told me that they would have to send a check and it'd take up to three weeks. Then he told me that there would be fees taken out of it.
None of this was true--I just had to get really pushy, pretty rude, and EXTREMELY FIRM, and turns out they can wire it directly to me with a 24hr time (fingers crossed). They lied about the cost of the program, they lied about their legal counsel if you get sued, they lied to me about my refund for weeks (it's on its way!). I don't have a ton of money to throw around, this is a HUGE amount to me. They didn't do their job, they didn't pay attention to anything that was happening on my account, and it wasn't worth it to deal with them.
Essentially, they are VERY happy to sign you up--you get PRIMO treatment in the beginning. Then they 'negotiate' your past-due accounts, collect their fees (the fees are about 20-30%) and then dump you. They never worked on my accounts again--they didn't say anything when payments were refunded, they actively tried to swindle me out of cash I paid to my account. TL, DR: Through a perfect combination of incompetence and shady business practices, they stole about $4K from me. It seems like a good idea in theory, but they don't follow through. Once they have their fee (it was $2,000 for a $8,000 settlement) they stop working for you.
Hello Trista,
We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team will reach out to the email address associated with your review for further assistance.
Reviewed Jan. 10, 2019
This is a great program when you are in some serious debt. I’ve been in this program for 3 years and thanks to FDR, they’ve helped me tremendously. My credit score is getting better every few weeks and I can’t wait to be debt free in a year.
Thank you for sharing your experience with us, Erika! We couldn't be any more proud of your success and we are looking forward to your graduation! Keep up the great work and please don't hesitate to contact us when you have questions regarding your account, simply call (800) 655-6303 or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 10, 2019
Every time I have contacted FDR regarding questions, I have been given a clear and concise answers. In the beginning and throughout I have had questions about my account. More recently I had an interaction with FDR agent and she was wonderful. Sadly I do not recall her name. FDR has guided me through the repayment process with ease.
We're pleased to hear that you're getting the help with your account when you need it most, Steve! Don't forget, our team is available seven days a week and is ready to answer any questions or concerns you have along the way, give them a call at (800) 655-6303 or you can email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 10, 2019
Always courteous, helpful and understanding. They are helping me pay off my debt. They do a great job reducing the amount you owe. They keep creditors off your back, no phone calls or threatening letters. They take care of all correspondence with the debts.
We appreciate your kind words, Barbara! Our knowledgeable and caring team is always here to lend a helping hand when you need it most, so please don't hesitate to contact them when you have questions regarding your account. Simply call (800) 655-6303 or log onto your client dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 10, 2019
FDR has always been very helpful with no matter what I need help with. I would recommend the company to anyone that needs help. They are always able to answer questions asked and are very nice and polite about any situation.
Thank you very much for your positive review, Frances! We're always here to lend a helping hand and we appreciate your recommendation! In the future, should you have any questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 10, 2019
So far I am very pleased with the program and its team support. Any issues or problems that I had, was able to be resolved. I am gaining more and more confidence by the day. I know that the team is there to support my cause and help me with my debt resolution.
Thank you for your positive review, Cole! Our team is committed to helping you throughout every stage of your program, so please don't hesitate to contact us when you have questions regarding your account, simply call (800) 655-6303 or email support@freedomdebtrelief.com. We're happy to hear that you're moving forward confidently and thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 10, 2019
It took way too long to hear back from someone once I made the initial contact. I also think they should be clear that it is not a loan but a repayment program. After thinking about it I decided to do it but I found it not clear.
Thank you for your honest feedback, Genevieve. We educate our clients about our program and it should be well disclosed to you that we're a debt resolution company. We apologize if there was any miscommunication, as we do our best to communicate with you. In the future, if you have questions regarding your account, please don't hesitate to reach out to our client services team, simply call or chat with us online at www.fdrclient.com for immediate assistance. Thank you.
Reviewed Jan. 9, 2019
Extremely accurate and delivery of what they promise to do to resolve your debt Excellent customer service staff. They communicate well and to actually graduate from this program must be the best feeling in the world. Encourage everyone with debt issues to call this company.
Thank you, Carl, for your positive response. We are very glad to hear our program has been beneficial so far and we will continue to demonstrate excellent customer service. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
Dan ** was so pleasant and thorough in his explanation of the whole process. He made it so easy to understand and actually made me feel more hopeful about my future. This combined with stellar reviews online really confirmed that I had picked the right company for the job.
We are thrilled to see your review, Ilona. We are very glad to hear Dan answered all of your questions very thoroughly because we want you to feel comfortable with your debt resolution program. You absolutely made the best decision when choosing Freedom Debt Relief and we are confident you will graduate soon. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
I was desperate to get my debt resolved and my only choice left seemed to be bankruptcy. Talking with their rep gave me hope and I signed on. Things were okay at first. After 6 months, my two biggest credit problems had not even been touched by them. I get an email saying that I was able to have my debts all paid off immediately, boost my credit, and have a loan granted by their affiliated loan company, Consolidated Plus.
I went through all the paperwork and was approved for the loan. I was told the interest was 22% and my bi-weekly payments were going up $50. I had thought this was to get the debt cleared faster and the higher interest rate. My debt was settled for roughly $8000 and I was very happy with that. I just went to get a payoff on the loan and found payoff of the loan was for OVER $13,000. I had assumed the $13,000 included the compounded interest. When I asked why the loan was so high, I was told that there was a $5000 fee added by Freedom Debt Relief for handling my payoffs. $5000? That's more than half of what my debt was settled for and it put me in a WORSE financial position than what I was at before. I can understand a fee for services, but that amount is absurd.
I will take some of the blame because I was desperate and probably not paying enough attention to what I was told, but I do believe I would have remembered being told about a $5000 fee. They may have stated it as a percentage of my debt (Which I probably assumed was what was paid off, NOT what was originally owed). Luckily for me, I will never need their services again. Anyone looking to use them, please be more diligent than me when doing your research. If I fully knew then what they were going to charge me, I would have looked for an alternative.
We consider our program an alternative option to consumers who are faced with the choice of filing bankruptcy. We’re glad to hear that you first took the time to research the options available to you. Because you were so committed to our process, an alternative option was presented to you that would allow you to complete your graduation path much sooner than anticipated.
Please understand that the option to exercise the consolidated loan option allowed us to negotiate all remaining balances enrolled in your account. Once we’re able to negotiate a balance with a creditor and the first payment has been scheduled, we then schedule our settlement fees. A team member will be reaching out to you shortly in an attempt to bring some clarity to your concern(s).
We would like to congratulate you on successfully completing our program! Thank you for choosing Freedom Debt Relief. We appreciate your honest feedback.
Reviewed Jan. 9, 2019
I finally see light at the end of the tunnel with my finances. I thought I was forever doomed but FDR advised me and I followed through on what they recommended. The hardest part was learning how to manage without my credit cards.
Thank you, Deborah, for your wonderful feedback. We are so pleased you enrolled in Freedom Debt Relief because we will resolve all of your accounts enrolled. We want the best for you and the light at the end of the tunnel is definitely coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
I am very pleased at how they are resolving my debt! I have recommended Freedom Debt Relief to other people already! I am going to have all my debts resolved right on schedule as they promised me. Thank You Freedom Debt Relief!
Hello Leonie,
We greatly appreciate your response. We are very pleased to hear about your progress so far and we are looking forward to your completion. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
Nicholas ** was so detailed and helpful. He made me feel really comfortable and gave me sound advice. He helped me with each account I had and was extremely thorough. I was really nervous at first but it all went away after speaking to Nicholas **. I would totally recommend him to anyone I know.
We're happy that you had a great experience with your debt consultant, Bryan! We're happy to have you on board and we're looking forward to helping you reach your financial goals. Should you have any questions regarding your account, please call us at (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
I have not been participating in this program long enough to have a valid opinion. The person I spoke to, Jason **, was polite and knowledgeable. I hope this helps me to get back on solid ground. So far so good.
Welcome to Freedom Debt Relief, Nancy! We understand if it is too soon to provide honest feedback regarding your experiences with us. However, we appreciate you complimenting the service you received from your Debt Consultant. As you begin your journey with us, please know client services is available 7 days a week to address any questions and/or concerns that come up for you. Thank you for choosing Freedom Debt Relief as a guide to financial independence!
Reviewed Jan. 9, 2019
Updated on 04/02/2020: Freedom came highly recommended and Jordan, the rep, was very trustworthy. He made me feel very comfortable and he answered anytime I called back. The reps helped me through the process. They told me what would be a good amount, asked me if that was something I could do, if I wanted to do more or less and what would be workable for me because that way, they kinda knew what to work with. I had a couple issues with a couple creditors but I got the National Litigator when I signed up so a couple times, I’ve had to use them as a liaison to go through. Freedom has been great to work with and I’m on my path. I’ve got more than half of my cards done and everything was great.
Original Review: FDR provides a great program to help you pay off your debt, still remain responsible, avoid bankruptcy, and rebuild your credit all while getting out of debt for good as long as you are willing to do your part and stick with the program guidelines. You will see your progress and be glad you decided to work with them. They are always available to talk to about anything you need or don't understand or have a concern about. Awesome service and satisfaction. Glad I am currently working with FDR. And finally on a structured path to getting out of debt for good. Lesson learned. Thanks for the tremendous support and help you have given me through this program.
Wow, thank you, Lori! We appreciate you sharing how greatly our program benefited you and your finances. You are absolutely right about remaining committed to our process. Patience and persistence are key. We also appreciate you complimenting our level of customer service. Keep in mind that you can also log onto your client dashboard at www.fdrclient.com to view the details of your account. Keep up the phenomenal job and thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
This program is helping me a lot and I appreciate all that this company is doing for me. It is helping me get out of debt. I would not be making it without this program. My debt is slowly being paid off one by one account at a time. I am very pleased!
We're glad to know how pleased you are with our service, Kristi. Thank you for sharing how greatly our program has benefited you. We appreciate you allowing us to accompany you on this journey! Please, continue to contact us in client services anytime any questions regarding your account come up for you. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 9, 2019
Freedom Debt Relief has brought so much relief to me in trying to pay off my credit cards. The stress was taken away and I could live happier. They paid off so much of my debt as soon as they could and it was great.
It's extremely rewarding to know our program provided you with peace of mind when it comes to your finances. Thank you for sharing your positive experiences with us! You are doing a phenomenal job making progress along your graduation path. Keep up the amazing job! As you continue toward a debt-free future, please know we're here to support you every step of the way! We are here 7 days a week to address any questions or concerns that come up for you. Thank you for choosing Freedom Debt Relief as a guide to your financial independence!
Reviewed Jan. 9, 2019
To all that have worked with me thus far, you have been fantastic. You are very compassionate and knowledgeable. I have already closed on a number of accounts and looking forward to finishing up the last few accounts that are open and getting back on the debt free track!
We appreciate the many compliments, Andrew. It is our pleasure to accompany you on this journey. We ask that you continue to contact us in client services with any other questions or concerns that come up for you about your account. Keep that momentum going and thank you for choosing Freedom Debt Relief!
Reviewed Jan. 9, 2019
I've been enrolled in this program for about two years now. Everyone has been so helpful and friendly. Any questions or concerns I may have, they always address and resolve. I know they have my best interest in mind. When I wanted to change payment options for a debt, they worked with me to make sure my needs were met so the debt could be resolved faster.
You've had a great 2 years with us, Tina. Congratulations on all of your successes and accomplishments. You are truly well on your way to becoming debt free! Thank you for complimenting the service provided to you by our advocates. Keep in mind you can also monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for being the best part of Freedom Debt Relief. Here's to your financial independence!
Reviewed Jan. 9, 2019
I was very dissatisfied with the service this time around because when I received the summons in the mail to appear in court because Synchrony Bank [Care Credit] was taking me there because of not being paid, so I called you to let you know what was going on and was told I had to call the same day I received the summons even though I did not receive it until 8pm that evening. I do not have any extra money to donate to my account and now I have to miss a day of work to appear in court to fight my case and hopefully I will win or maybe they will throw it out but in any case I have to miss a day's work because of this.
We're so sorry to hear of your frustrations, Ms. Lyons. Receiving a legal notice for an enrolled account is frustrating enough on its own. We certainly want to make certain that you are aware of all options available to you. Also, we would like the opportunity to address any questions or concerns that you have regarding the account mentioned. A team member will be reaching out to you shortly. Thank you for providing your honest feedback, Ms. Lyons.
Reviewed Jan. 9, 2019
The customer service I received was outstanding!!! The rep had a delightful personality. He made me feel like he really care about every customer he speak to and ensure the customer that they are more than just a number. He make people feel valuable and that alone is awesome.
Thank you, Rotan, for your positive feedback. We care about you at Freedom Debt Relief and we will continue to demonstrate outstanding customer service. We want the best for you and we are looking forward to your graduation. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 8, 2019
Freedom Debt Relief has helped me get out of debt in a timely and effective matter. I am glad I choose them in this journey, their customer service is awesome. I love the fact that a single text can be sent in order to approve a settlement.
Thank you for sharing how pleased you are with our service, Claudia. We are pleased to accompany you on this journey! We also appreciate you complimenting our level of customer service as well. As you continue toward a debt-free future, please know we're here 7 days a week to address any questions that come up along the way. Thank you for being the best part of Freedom Debt Relief. Here's to your financial independence!
Reviewed Jan. 8, 2019
I sent an email to Support@freedomdebtrelief.com on Jan 3, 2019 requesting "Please immediately discontinue the NLLG Monthly Service Fees ($12) and NLLG Legal Subscription Service for my account **." Support sent me a form reply email telling me to call a Support representative at 800-655-6303. Which I did on Jan 4, 2019. I was assured by the Support representative on Jan 4, 2019 that my request would be put in the FDR system. I told the Support representative that I expected no more NLLG Fees would be paid from my account. He said he could not guarantee this. I checked my FDR account today 1/8/2019, I have been charged a NLLG Fee. This is unacceptable performance by FDR.
We're so sorry to hear of your frustration, Mr. Oesterling. Please understand that National Litigation Law Group is a 3rd party entity; separate from Freedom Debt Relief. Therefore, we have to notify the law firm when FDR clients no longer choose to be enrolled in their services. This is why we advise clients that the change can take up to 10 business days to reflect on your account. Again, we apologize if this was not explained to you in detail. If you have any other questions regarding the NLLG subscription or if you would like to follow up on your initial request, feel free to contact us in client services at (800)655-6303 for assistance. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 8, 2019
Thank you and your group for helping me just in time. I look forward talking to you and your group. I hope I make a difference in being faith on my end and that I will do my best to answer all of your questions and make sure that I have the money in my account every month. Thank you again.
We're certain you will do great, Agnes. Welcome to Freedom Debt Relief! Please know that we are here to support your every step on this journey. Client services is available 7 days a week at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions about your account. You can also view your account details by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 8, 2019
Needed help with debts... your ad appeared on AOL web page. Was very glad I called. People are very friendly and knowledgeable. They explained everything to me so I could understand. Having everything done online was so convenient, and if I have any questions, I know I can call to have them explained well. Thank you!
Welcome to Freedom Debt Relief, Joan. We're thrilled to have you aboard! It's rewarding to know you've had nothing but positive experiences with us so far. It's an even greater reward to hear that our program was explained to you thoroughly. As you begin the journey, know that we are here to support you every step of the way. Client services can be reached at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions about your account. Thank you for choosing Freedom Debt Relief as a guide to financial independence!
Reviewed Jan. 8, 2019
Great customer service. Very helpful from time I registered with Freedom Debt and thru every process along the way dealing with creditors. Very pleased! I would recommend Freedom Debt Relief to anyone who is wanting to get their debt paid off without having to go to the extreme of filing bankruptcy or being sued.
Thank you, Rebecca, for your wonderful feedback. We strive to provide all of our clients with world class customer service and we are thrilled to hear about your positive experience thus far. We would love to see you recommend our program to your friends and family! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 8, 2019
This company has saved me money. They negotiate savings for you to pay off your bills. Love this company. I highly recommend this company. You won't be sorry if you decide to use this company. I could not have a better company than Freedom Debt Relief.
Hello Jackie,
Thank you very much for your positive feedback. At Freedom Debt Relief, we have your best interest in mind and we would love to see you recommend our program to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
I was unable to get into my Dashboard and your customer service was very well educated in helping me to find out what I had done wrong and help me get a password established. He was very polite and took his time to help.
Thank you, Linda, for sharing your honest review. We are so glad to assist you with your Client Dashboard because this is a very effective tool while becoming debt free. We strive to provide all of our clients with excellent customer service and we are thrilled to hear of your wonderful experience. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
I am really happy with the movement in getting my debt resolved in a quick manner. The paperwork for moving forward with resolution could be handled better. There are no notifications in my dashboard that lets me know to check my email (which I do not check daily) for important papers to be signed off on. The NLLG litigation law group is lackluster in helping you understand what it is that needs done in a timely manner. If you have materials to sign thru DocuSign, they expire and it is virtually impossible to get another one sent to you to get it moving. Very frustrating process to say the least.
Hello Donna,
Thank you for sharing your honest feedback. We are very glad you are enrolled in Freedom Debt Relief because our goal is to provide you with financial freedom. We apologize for any negative experience you have had signing documentation electronically and we will do our best to improve this in the future. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
Bree was very knowledgeable and made me feel comfortable in making a hard choice. She was able to answer my questions in a manner that I was comfortable with, I would highly recommend her to anyone struggling in my situation.
Thank you, Paula, for your wonderful review. We are so proud Bree provided you with world class customer service because you deserve the best! We will continue to answer any questions or concerns you have about our program and we would love to see you recommend Freedom Debt Relief to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
The representative that I spoke with this morning, Stephen, was excellent. I have been a FDR client for approximately 2-3 months and after speaking with Stephen, he explained your entire procedure for making resolutions and payment plans. I have been inundated with telephone calls from creditors and do report to FDR when debt collectors call my house and leave messages with too much information on them. I feel that I am in great hands with FDR and can't wait to have a resolution for all of my creditors. Thank you.
This is amazing, Antoinette! We are so glad Stephen provided you with the utmost customer service and professionalism from the time you enrolled in the program. We are looking forward to you obtaining financial freedom! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
Freedom Debt Relief has been wonderful. Everyone I have come in contact with have been very pleasant, helpful and professional. I would definitely recommend them to anyone who needed help with trying to get out of debt. The only thing I wish is that they could've helped me with all my bills but they could only help with some of them. Thank you for all your help. I really appreciate it.
Hello Mary,
We greatly appreciate your feedback. We strive to provide all of our clients with the utmost customer service and professionalism and we are so glad to have demonstrated this thus far. We would love to see you recommend our program to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
So far my experience has totaled 1 year and My peace of mind has returned in that I know a completion of our credit card debt is possible and manageable through FDR. We have reached settlement agreements on almost half of our debted accounts, and as we continue our monthly payments toward the same I see a debt free life over the next few years of commitment. I am no longer at my wit's end regarding our debts, and I know we are making an honest effort to honor them through this resolution process. Thank you Pierre and FDR.
Hello Rita,
We greatly appreciate your excellent review. We are very pleased to have you enrolled in Freedom Debt Relief and we are looking forward to your accomplishments in becoming debt free. We want to congratulate you on your initial settlements and we are confident you will graduate soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
Before I started with FDR it was like swimming in mud! Most people look forward to pay day, I hated it! Not only did my whole check get taken for debts owed I would have to borrow to pay and get further underwater! I found FDR when I was so far gone I didn't think I'd survive. They have saved me thousands already and my credit score is creeping up. I'm not scared to answer the phone anymore and I actually look forward to payday now! There is light at the end of the debt tunnel! They've also ALWAYS provided me with amazing customer service and are always very friendly and personable! The correspondence on how my accounts are doing never leaves me wondering what's going on with them! Thank you!!
Hello Lisa,
We appreciate your honest feedback. We are so glad you enrolled in our debt resolution program because we are glad to resolve all of your debt enrolled. We want the best for you and we are looking forward to your success! The light at the end of the tunnel is definitely coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
I couldn't be any happier. FDR has been there for me. I feel so relief knowing everything is being taken care for me. Thank you FDR for all you do. I am extremely happy. No more stress with FDR by my side.
We greatly appreciate you sharing your feedback. We will continue to support you through your graduation and we are glad to eliminate some of the stress that comes with debt. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
The staff was very helpful getting me started. The welcome interview got all of my details straighten out. I called customer service to get more information on what I need to do and he helped me instantly. Nick, was my the first until contact to get everything started.
Hello Tom,
We appreciate your honest review. Freedom Debt Relief strives to provide all of our clients with world class customer service and we are glad to have demonstrated this from the time you enrolled in the program. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 7, 2019
It was easy to change a few things on my account and ALL my questions were answered accordingly! The representative that assisted me displayed very good customer service and was very patient with my questions. She answered them all and helped me make changes to my account to better situate me. I love FDR.
Thank you, Estefani for your positive review. Our team of client advocates is happy to assist you with any questions or concerns you have about Freedom Debt Relief and we are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 6, 2019
I never thought I'd make it to the other side of things. Especially after a lawsuit was brought against me and the coverage through NLLG was refused, FDR saved me. I also appreciate the company they've partnered with that provides loans to settle earlier. I still have to pay that off pretty aggressively, but now my credit is recovering and I don't feel the psychological stress and anxiety of never getting out of debt or the connections to people/companies from my past that are represented by the debt.
Hello Rebecca,
Thank you for your positive review. We are so proud you enrolled in Freedom Debt Relief because we will support you through your graduation. We have your best interest in mind and we are looking forward to your graduation! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 6, 2019
In the short time I have dealt with this company, I have been very happy with the customer service they provide. They are definitely here for the customer. Justin ** has been excellent in making time, being very patient with questions and very professional. I would highly recommend him.
Hello David,
Thank you for your wonderful review. We are thrilled to have you apart of Freedom Debt Relief and we are so glad Justin gave you excellent customer service and professionalism. We also would love to see you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 6, 2019
There are so many things I like about the FDR. They're the best debt relief service. I was never hassle by creditors or collection agency. Customer service was greattt. I just think some of the settlement fee were high. But still BEST Service out there.
Hello Cindy,
Thank you for sharing your honest review. We love having you apart of our debt resolution program and we will continue to give you phenomenal results. We do our best to give you the lowest fee in comparison to the interest charged from creditors and we are confident you will graduate soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 6, 2019
Valentino was very helpful and assisted me in making informed decisions about my situation. When there was something I didn't understand he was very patient and explained everything. I wish I would have come across your company's information sooner, it would have alleviated a lot of stress.
Thank you, Georgena, for your wonderful response. We are overjoyed to hear about your fantastic experience with Valentino because we strive to provide all of our clients with the utmost customer service and professionalism. We are so happy to have you apart of our program and we are looking forward to your graduation. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 6, 2019
We received a certified letter from one of our creditors asking us to make a payment or they were going to take further steps with our account. The representative I spoke to was very helpful explaining what was happening and what to do going forward.
Hello Donna,
We greatly appreciate you sharing your feedback. Our highly trained team of client advocates are happy to lead you towards financial freedom and answer any questions or concerns you have. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 6, 2019
My experience has been extremely comforting as this has been a very difficult decision for me. My failing health has sent my credit far over the edge to which I cannot recover. It breaks my heart not to be able to meet my obligations. This help is very much appreciated and the compassion shown is heartwarming. Thank you!
Hello Veronica,
Thank you for your positive response. We are thrilled to hear about your wonderful experience with Freedom Debt Relief and we will continue to support you through your graduation. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
This has been a great experience so far getting my account set up. Now I’m waiting for negotiations with my participating creditors. Should be a great experience now until then. I will provide additional feedback when everything is finalized within the next few months.
Hello Karl,
Thank you very much for your wonderful review. We are thrilled to hear about your wonderful experience with Freedom Debt Relief so far and we want to congratulate you on enrolling into our program. We are very excited to negotiate and resolve your accounts and we are confident you will see outstanding results! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
Everyone I have dealt with at Freedom so far has been wonderful. Very helpful answering my questions and keeping me informed. Ricardo was such a great help to me, getting my plan started he and everyone I dealt with were very patient and understanding. I would highly recommend Freedom to anyone who might need their services as I feel really happy with my plan. Thank you.
We're pleased to hear that you're happy with our services, Nancy! We love to hear that our team provided you with the support you deserve. Should you have any questions or concerns in the future, please don't hesitate to contact client services at (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
When I called Freedom Debt Relief I had originally wanted to get a loan to pay off my growing credit card debt. The loan wasn’t the right fit for me and I spoke with Carlos at length about what you could do to help me. He was very patient with me always accepting my phone call and if you could not accept my phone call he got right back to me. It seems like this man never sleeps because he’s working so hard to help people. This service seems to be the right fit for me and I’m excited to see where it goes. I hadn’t really spoken to anyone about my dad ever and telling Carlos about it was fairly easy. I have a feeling Carlos is just a great person but he is also very good at his job. If you get Carlos on the phone you are one lucky person.
Thank you for sharing your experience with us, Wendy! We love to hear that you were well supported by Carlos throughout your enrollment process and we will be happy to pass on the kudos! Did you know we also have a top-tier client services team that is ready to answer your questions or concerns along the way? Give them a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
Updated on 11/24/2021: Got all the help I needed since the beginning of the process. FDR was always working on my interest and, I got all my questions answered and also very easy to understand how the process works. I already have my credit score increased and very happy with the way was resolved. Thanks.
Original Review: FDR has provided me the necessary help to be debt free an get back on track, They are always promptly to respond and assist on any subject related to my program. I would recommend them to anyone on the situation I was. Thanks.
We're happy to hear that you're getting the assistance you needed, Flavio! Our team is committed to helping you throughout your debt-free journey. Please don't hesitate to contact us any time you have questions or concerns, simply call (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
Very pleasant transaction. The person was able to assist me quickly and seemed to be very knowledgeable. Wasn’t able to sign in to my dashboard so had to reset my password. Followed the online procedure but NEVER received a temporary code so had to call in. That was the 2nd time I did not receive the code to reset. Still waiting for the reset passcode to come through. It’s been about 2 weeks since first request. So I called and was helped immediately.
Thank you for your honest review, Carol. We're pleased to hear that our representatives were able to assist you in resetting your client dashboard. However, we do apologize that you never received the password reset email. Should you have any questions or concerns in the future, please don't hesitate to contact our client services team by calling (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
The guidance through this process has been professional, accurate and very helpful. This company knows what needs to be done and takes the customer through the process step by step. Questions are answered promptly and are very clear. The status updates are available as they occur. The videos provided are informative and clear up many questions.
We greatly appreciate you taking the time to write us a wonderful review, Donald! Our team is dedicated to supporting you throughout your debt-free journey and we'll always be available to answer any questions or concerns. Give us a call at (800) 655-6303 or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 5, 2019
Customer Service is always very helpful and easy to work with. I'm very satisfied with my progress so far. They keep me up to date on any new changes. I'm very happy with their service and I would recommend them to family and friends???
We're proud of your progress as well, Marcos! We're excited to be working with you and we'll always notify you when we have a new settlement to approve and you can always track your progress from your client dashboard, just log onto www.fdrclient.com. Also, did you know we have a referral bonus program? Please reach out to our client services department to learn more! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 5, 2019
I feel finally like I can breathe... to know I'm now creating a solution to this overwhelming debt and obtaining help to represent me. Hopefully by 4 years this nightmare will end for me :) When I think of how most of my payments is only paying their interest its just highway robbery. So many Americans are suffering. Prices going up in rents/houses and yet our pay is not increasing at that rate. More families all living together since they can't survive on their own.
Have the peace of mind knowing that each day you're getting closer to your debt-free future, Cynthia. We're happy to hear that you're getting the relief that you deserve. Also, don't forget we have a world-class client services team that's ready to help you every step of the way. Give them a call at (800) 655-6303 or log onto your client dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 5, 2019
Appreciate the kind and respectful services that were given to me, thank you very much for helping me to work on my debt. The representative was friendly, courteous and understandable. She did a wonderful job helping me. Thank you from the bottom of my heart for your kind service.
Thank you for all of your kind words, Sergie! We're happy to give you a helping hand to guide you to your brighter financial future. Don't forget that we have a client services team that's ready to answer any questions or concerns you have along the way, give them a call at (800) 655-6303 or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 4, 2019
I was contacted by Shaun yesterday. His explanation of the credit process allowed me to make a very big decision. He was very professional and had a clear concise explanation. He was very patient with me!! Please pass on my deepest appreciation to this wonderful young man.
We're thrilled to hear that you had a great experience with our team, Eleina! We will be sure to pass on the kudos to Shaun! We're excited to be working with you and please don't hesitate to contact us when you have questions or concerns, simply call or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 4, 2019
We are very pleased with Freedom Debt as they have, in just a few short months, been able to settle with several of our creditors. It is such relief knowing they are helping us and would recommend to anyone needing such a service.
We are very pleased with your progression, Sandra! You are doing a phenomenal job in working toward a debt-free future. Thank you for recommending our service to fellow consumers. As you continue on the journey, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet you financial goals!
Reviewed Jan. 4, 2019
Nearly 10 months into this program, I am VERY pleased with the process and outcome thus far. For those looking at the fees, current credit score and overhead... your choice. I look at the settlement amounts and resolved accounts! Money saved + fees paid = accounts resolved... Great formula. My credit making its way to recovery. It may be slow going, but it will all be resolved as promised. Thank you! GREAT new dashboard!
We're glad you like the new look of the client dashboard, William. Great job making a habit to log in and review your account details. Also, congratulations on the progress you've made! You are doing a wonderful job. It's rewarding to know that your credit score is already beginning to recover and that you are thoroughly pleased with our service as well. Thank you so much for taking out the time to share your positive feedback with us. Please let us know how we can continue to support you by calling us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com with any questions regarding your account. Thank you for choosing Freedom Debt Relief as a guide to a debt-free future!
Reviewed Jan. 4, 2019
My ten as a client hasn't officially begun, but I'm very pleased that my first contact was with Ms. Pam **. She made a concerned effort to address my situation thus my alliance with this company. I must wait to see your functionality.
We understand it may be too soon to provide honest feedback regarding our service. However, we would like to welcome you to Freedom Debt Relief! Thank you for recognizing the great service provided by your debt consultant. As you begin the journey, let us know how we can continuously support your every step. Client services can be reached at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns about your account. Thank you for choosing Freedom Debt Relief. Here's to a debt-free future!
Reviewed Jan. 4, 2019
Really Great Service, wish I started sooner!! The debts are being paid off fast, and the communication with Freedom Debt Relief is very up to date and helpful in understanding where I stand with each of my debts. I would definitely refer anyone who is over their head in debt to sign up for this program.
We're so thankful to know you are having nothing but positive experiences with us. We also appreciate you recommending our service to fellow consumers. You are certainly on your way to a debt-free future! As you continue the journey, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 4, 2019
Hello, I called to get an update on my account. The last time I spoke with one of your agents, they told me you were about to negotiate with Santander Bank on my behalf. I found out you didn't even have the correct account number. I would like to fully understand when you will actually negotiate the 4 accounts listed. I am receiving a ton of calls from creditors.
We're sorry to hear that you're getting those persistent creditor calls, Cheryl. We will be happy to have a member of our team reach out to you to address the concerns you have regarding the negotiations on accounts and creditor calls. Thank you for your patience in the meantime.
Reviewed Jan. 4, 2019
Satisfied. I am so glad I made this BIG STEP in my life to choose Freedom Debt Relief. Thank You So Much, I was tired of struggling with this Debt, would like to retire in the next 3 to 4 years, so I do not have to fool with paying these debts. Also, they were good with my creditors to lower the payments.
We're always happy to step in and give you the helping hand you deserve, Mary! It takes courage to take the first steps towards resolving your debt and we're honored that you chose us to assist you. Also, don't forget we have a great client services team that's ready to answer your questions or concerns. Give them a call at (800) 655-6303 or log onto your client dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 4, 2019
The experience I have had so far has been great. I have only had my first phone call and starting paperwork but, I am anticipating an positive experience going forward. I have no other experience with a debt company so fingers crossed.
We're delighted to know that you've had a great experience thus far, Danielle! We want to welcome you to Freedom Debt Relief and we're excited to be working with you! Also, don't forget that we have a very knowledgeable client services team that's available to answer any questions or concerns, simply call (800) 655-6303 or log onto your client dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 4, 2019
Debt Freedom has helped me to get my debts paid faster. They also deal with the collectors so you can have life not worrying how it's paid and when the payments are due. So I can focus on life with my family.
Thank you for your honest review, Laura! We're happy to help you resolve your debt and take the stress out of dealing with your creditors. Also, we have a knowledgeable and eager to help client services team, so please don't hesitate to contact client services when you have questions or concerns, simply call (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 4, 2019
Noel walked through everything real well in detail. Left his number for when I need to get hold of him. Hope to have ALL this on the road to debt resolution. Hope to complete prior to the 48 months I was told.
We consider ourselves lucky to have great agents like Noel and we'll be happy to pass on the kudos, Rosemary! We can assure you, that the Freedom Debt Relief team is here for you every step of your debt-free journey and any time you have a question regarding your account, please don't hesitate to contact client services at (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 4, 2019
Great company, prompt with their ability to answer calls... And proper answers. When you call they know exactly who you are. Very pleased with their service... I have have had bad experiences with other companies... With Freedom Debt Relief... It's been a great experience.
We have curated a world-class client services team that's always eager to answer any questions you have, Rosalba! We're delighted to hear that we've met your expectations and provided you with the confidence to move forward. Should you have questions or concerns along the way, please don't hesitate to contact client services at (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 4, 2019
The customer service is awesome. I would definitely refer a friend. Fast and easy. My experience with FDR is fantastic. I hope to be debt free soon. If anyone needs help with their finances, definitely go and use FDR. Awesome service.
Thank you for your positive comments, Teddy! Did you know we have a referral bonus program for our clients? Please feel free to contact our client services team at (800) 655-6303 to learn more! Thank you for choosing Freedom Debt Relief and we're all looking forward to your success!
Reviewed Jan. 4, 2019
Your customer service has greatly improved. Thank you for helping us through some of the most embarrassing times of our lives. Recently you handled an issue that, for me, went above and beyond my expectations. Your customer service rep immediately made me know you were in my corner and would assist. Communication was great, the immediate issue was handled professionally, and you helped life to continue forward. Thank you.
Thank you for your positive feedback, Terry! We strive to get better every day and we're thankful for your recognition, additionally, we're thrilled to hear that our team was able to resolve your concerns beyond your expectations. Please continue to contact us when you have questions or concerns, simply call (800) 655-6303 or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 4, 2019
Consolidated 4 credit cards, Martha was very informative and helpful. She has kept me updated on the process. I have received my welcome package from you guys. I will be out of debt in three years. I can call her anytime I have a question regarding the account.
Reviewed Jan. 4, 2019
They were good in the beginning, however I lost my job and was starting another one. I contacted them to let them know my situation, and they asked for a letter and my bank statement with all pages. I sent it, Yes I was behind but between jobs AND I LET THEM KNOW THAT! I have made my payments regular now and they still reported on my credit. My score lowered over 50 points. It's ok, I don't need anything right now. It's just the fact they said they would work with me and they didn’t. I called them, the very next morning they are calling me again for payment. I just started my job, and they want to blow up my phone all day for a scheduled payment so I don't get a late charge of about $5.00??? I don’t recommend them. You can actually call your debtors and do the same thing they did.
Dear Heather,
We're sorry to hear about your negative experience. It sounds like you have mistaken us for another company. We do not report to your credit report as we're not the creditors and our program is not a debt consolidation loan program! We do not charge any late fees yet alone hammer you with calls. We are unable to pull up an account with the information you have provided us so we will be reaching out to you privately.
Reviewed Jan. 4, 2019
It will take approximately 6 years to resolve my debt issue. I am now 3 years into it. It has not been easy. but I am amazed how FDR can negotiate my debt and bring it down. I am so thankful. Looking forward to resolve this issue completely in 3 more years.
Thank you for your feedback, Delia. You made a profound statement when you said 'it has not been easy.' Our program does take commitment and dedication from our clients. But it does work! Congratulations on the many settlements you've been able to obtain with us. You are well on your way to a debt-free future. Keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 4, 2019
My agent although was very professional, I was feeling a bit confused and rushed on various aspects of what your program offers. Still confused about reaching out with questions. What the legal program I am supposed to have as part of this debt relief. I do like having a dashboard to see progress. Also videos how to handle creditors.
Welcome to Freedom Debt Relief, Kimberly. We're so sorry to hear of your confusion. We certainly want you to have a thorough understanding of what you signed up for and what to expect while enrolled in our program. Client services is happy to address any questions or concerns that you're having. We can be reached at (800)655-6303 or via email at support@freedomdebtrelief.com. Great job logging onto your client dashboard. We always suggest clients to utilize this tool to monitor their progressions toward a debt-free future. Did you happen to see the chat option? Should you have any questions regarding anything you see when logged in, click on the blue chat bubble located on any page to get immediate assistance. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 3, 2019
I am satisfied with the progress being made by FDR. I would recommend it to family and friends should they have a need. I am glad that I signed up for the litigation team. I knew there would be at least one creditor that would not work with me or FDR. I found your staff to be very helpful.
Thank you, Joel, for recommending Freedom Debt Relief! We are happy to be your debt settlement company and are excited to see you complete the program successfully! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 3, 2019
The only experience I have had with FDR is contacting them to help me with my debt problem. I register with them and doing as they have instructed me. Until negotiations start with the creditors then I will be able to express my experience.
Welcome, Ursulo to Freedom Debt Relief! We're so excited for you to begin this journey and lead you to be financially free! We hope to bring you the best possible experience. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 3, 2019
My experience so far is good, I just start with the program and everything is fine. Hopefully I pay the debt in half on the time, it is my goal. Right now I just make the require amount but eventually I would like to pay more.
Congratulations, Sandra on being one step closer to financial freedom! We are so grateful for the opportunity that you are giving us to assist you with your debt. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 3, 2019
I have been on the plan for almost two years. They do negotiate with creditors, but it destroys your credit (not surprising) while they wait to negotiate which can take years. Meanwhile, your accounts have defaulted and your credit score just keeps dropping. The fees they charge per account is also outrageous. I'm talking thousands of dollars. It's dependent on the dollar amount of each enrolled account, but I think I could have saved money and my credit if I had worked directly with each credit card to work out a plan.
Hello Maura,
We're sorry to hear that you are dissatisfied with our program. Your credit does take a hit as not all of your accounts are being negotiated at the same time. We have to wait for funds to be available in your dedicated account to be able to reach settlements on your accounts. As your accounts are getting resolved your credit score starts to increase. Our program is designed for people who are most focused on getting out of debt. The good news is rebuilding credit is far easier to do than get out of a sizable debt problem, which is why clients turn to us in spite of any credit score issues they may incur. Almost everyone can have excellent credit in two years or less following a simple plan, no matter how bad their credit is today. Our settlement fees vary and are calculated based on the law in the state you live in & amount of your debt. Compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. We would be more than happy to review your account and resolve the concerns you are having. Please reach out to our client services department at (800) 655-6303 for further assistance.
Reviewed Jan. 3, 2019
My experience has been good with FDR thus far. They have settled on three accounts to date and one is paid and another is almost paid. They have been able to work with my creditors to get my balances reduced so they are much more manageable to get paid off. Thank you.
It's good to know you're having nothing but positive experiences with us, Capri. Congratulations on the balances we've been able to settle for you. Please keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 3, 2019
I have been using FDR for more than three years and it seems that is going ok. I wish the negotiators be more aggressive. They play nice with the credits and they not aggressive enough to get a better deal. Furthermore, is the creditor goes to court FDR will settle for the full balance vs negotiating the debt. They are having a great service, they are lacking good negotiators.
We're sorry you feel your experience could be better with us, Mr. Konsta. Please know that the Freedom Debt Relief team of negotiation specialists resolve nearly 44,000 creditor accounts each month. Our knowledge and experience puts us in a strong position to stand up to your creditors and fight for the best settlements possible.
Our debt negotiators also have extensive knowledge in federal & state consumer laws and exercise the Fair Credit Reporting Act, Fair Credit Billing Act, as well as the Fair Debt Collection Practices Act to help settle your debt.
If you have any questions at all about your graduation path, feel free to reach out to us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for further assistance. Thank you for your honest feedback.
Reviewed Jan. 3, 2019
I am so pleased with the fast settlement of my accounts. In less than a year, I was able to close 5 accounts out of 18. Now I'm working on another 6 and slowly but surely settled according to my ability to pay. Less stress. The NLLG (law firm) was also helpful in guiding us on the right direction to put things in order when we received a notice for a case. Highly recommended! Great customer service too!
We appreciate the many compliments, Jade. Congratulations on your progression! We're relieved to know that NLLG was successfully able to assist you when needed. Thank you so much for sharing! As you continue to work on obtaining more settlements, please know that we are here to support your journey. Client services is here 7 days a week to address your questions and concerns. Thank you for choosing Freedom Debt Relief. Here's to a debt-free future!
Reviewed Jan. 3, 2019
Overall the service/product is excellent. Early on communication was not so good, but has improved greatly. By that I mean responses to emails sent to you with documentation and or request for information, many times were unanswered or responses were not timely. As I said however, in the past several months these problems have not been an issue. Folks we have had the pleasure to talk with have been awesome. I have recommended our services to others. Thank You!!
We appreciate your honest feedback, Paul. We work constantly to improve how we communicate to our clients and have made big improvements over the past year or so. Thank you so much for recognizing our efforts! We also appreciate you recommending our service to other consumers. Continue to reach out to us in client services as other questions may come up for you. Congratulations on the tremendous amount of progress you two have made in our program! Thank you for being the best part of Freedom Debt Relief.
Reviewed Jan. 3, 2019
I've had an excellent experience with Freedom. Started out shaky in the beginning with my credit score dropping, but as I keep plugging away at it, it's going up little by little. They've settled almost all of my accounts in a fair amount of time. And for a lot less than I would have owed.
Congratulations on the many successes you've had while enrolled with us, Shelly. Great job trusting the process; even when things seemed uncertain. It's rewarding to know you are starting to see your credit score improve. This is great news! Keep in mind client services is here 7 days a week to address any questions or concerns that come up for you. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 3, 2019
They were recommended to us by a friend who graduated years ago. Of course we feel scared to agree to anything. The customer service and attention you receive is great. We felt they sincerely want to help us. The tools and information are easy to understand and follow. We will recommend Freedom Debt Relief to our friends and family.
We're happy to have you on board, Isabel! We love to hear that we've been able to step in and help you during a trying time. Also, did you know that we have a referral bonus program? Please feel free to reach out to our client services team at (800) 655-6303 to learn more! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 3, 2019
You all really help us out a lot. We were able to pay off our debt a lot faster. Our only complaint is that your credit must take a nosedive in order for you to help... Thank you for everything. We appreciate all that you have done. Now we can start 2019 off in a good way... Thanks FDR. Happy New Years!!!
We're always happy to help, Mary! We're all looking forward to your success in the new year! Any time you have questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 3, 2019
When I try to see my account, it will not let me enter. I put my email address and password in, it will not let me enter my account to check my information. Customer service tried to help me but they had trouble with it.They tried to help but they could get me into my account.
Hello Ron,
We're sorry for the inconvenience this has caused you. We can definitely look into your account to see what is causing the issue of not being able to log into your client dashboard. Please reach out to our client services department at (800) 655-6303 for further assistance.
Reviewed Jan. 3, 2019
I wanted to get rid some debts and I was able to enroll these with Freedom Debt Relief. FDR has been great except for this one call I just had. Sometimes, they do not look and see the comments and see what's going on. Sometimes, there is a customer who might not be asking the right questions and they need to research a little bit better in my account to see what's going on before they give me an answer. The service is working just as I expected and it's working because I understand but I don't know if all the consumers who enroll in FDR truly understand the program. I don't think it's made clear and I'm a person in the finance world, so I know all the questions to ask. The regular everyday person might not because they're not in that field. Sometimes, it can be a little confusing and frustrating.
I called them, and the first representative that I spoke with was good but he really didn't answer my question. If he had looked at the notes, he would have been able to give me the right direction. I gave him a good rating because he answered my questions and he was patient. It's just not what I was looking for, then I had to call back, and I got someone else. I explained what my issue was, and that representative went through all of the notes, and she was able to answer my questions where I understood what was going on.
Other than that, I would still recommend the program. They told me what to expect and how to be successful in it. When I initially enrolled, they gave me the payment plan and I was fine with that. I have one account settled, another one that will be settled in one month, and I just settled another account. The fee is a little high but if you truly want to get out of debt, just listen to what the representatives are saying. Follow the plan exactly and do exactly what they say, like changing your addresses with your creditors. I've never received one phone call from these creditors. The client dashboard is also great. It lets you know what’s going on. When they send you an email, respond to it immediately. It worked out for me. It’s been a year this month that I've been in the program and I've been very successful.
We appreciate your honest feedback, Bonita. We work constantly to improve how we communicate to our clients. All clients are instructed to contact us in client services should they have any questions or concerns regarding their accounts. Detailed videos are available on the client dashboard home page and a chat option is available as well in case there are any questions. We truly stride to provide as much information as possible to our clients. However, there's a delicate balance in making sure we don't overload our clients with so much information that they become confused about our process. We're so proud of the progression you've made with us! Please let us know how we can continue to support the journey to financial freedom. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 3, 2019
I have been extremely satisfied with the customer service when I have called FDR for questions. I was somewhat disappointed by the fact that my “graduation” date kept moving further out. The biggest hit came last month when I realized my biggest debt was the last to be resolved which resulted in the extension of my payoff date, and NO debt relief with BAC. The legal representation I paid extra for was to no avail, as I would pay more than the enrolled amount to BAC. The customer service I received from NLLG was horrible. I wanted to make good of my debts, but after the last transaction, I am not sure I would recommend FDR over filing for bankruptcy.
Thank you for the honest feedback, Liz. We're glad to know that our advocates in customer service have been able to address and answer your questions. However, it is disappointing to know that one of the enrolled creditors chose aggressive tactics when attempting to collect on the balance. We apologize for the experience. Thankfully, NLLG was able to assist us in obtaining a payment plan to resolve the balance owed to the creditor. Please consider the fact that although this creditor posed some challenges in resolving the balance, we were able to successfully settle the other enrolled balances on your account. You are still well on your way to becoming debt-free. Once you graduate from our program, all of the debts will be behind you.
As you continue toward financial freedom, please continue to contact us in client services should any other questions or concerns come up for you. Thank you for choosing Freedom Debt Relief to meet your financial goals.
Reviewed Jan. 3, 2019
Update on 12/28 2019: I have had such a good experience with Freedom Debt Relief. So far they have settled 2 accounts for me and I have 1 left for them to settle. I was very skeptical at when joining but I am so glad that I did. The stress of paying these off with minimum payments is no longer there. My monthly payments come out automatically and I don't even notice. I have no more worries since I've joined. They take care of it all.
Original Review: I called looking for advice as the bank again took out the money for a loan I have with them and that left me with no money. I was advised to open a new account with a different bank and to close my current account out so that can't happen again. I was also advised that I could take some money out of my escrow so that I have something to fall back on. Ariel ** was amazing and so helpful and caring. I was bawling my eyes out and she was so sweet and encouraging. She made me feel so much better and important. I am now going on Saturday to open a new account and then close the one I have now. I have to wait until then because the bank closes at 4 and I don't get out of work now until 4:30. Thank you Ariel so much!!!
We're so sorry to hear that you experienced this, Dorothy. It's rewarding to know that the advocate you spoke with in client services was able to resolve your concern to your satisfaction. Thank you so much, Ariel! Please know that we are here to support this journey. As other questions come up for you, please continue to contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com for assistance. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
Don ** was very helpful with providing the information and answering questions concerning my debt relief. He made it easy to understand and answered all questions to my understanding. I will recommend to anyone who needs help by providing information about Freedom Debt Relief.
Thank you for the strong recommendation of our service, Keisha. It's good to hear that all of your questions were addressed and answered to your satisfaction. As you work toward financial freedom, please know you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief. Here's to a prosperous 2019!
Reviewed Jan. 2, 2019
Customer service was great from Derrick **. I felt understood, not judged, helped, confident, at ease, and stress free knowing that there are good people out there willing to help me out. So far this program has been great! I can’t wait to continue my journey! Thank you a million!
Thank you for sharing the several positive experiences you've had with us, Lisette. Congratulations on taking the first step toward financial freedom. As you begin the journey, always know that you can contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com with any questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief. Here's to a debt-free future!
Reviewed Jan. 2, 2019
Thanks for your continued support on my remaining debts to settle. This process works so well to give me peace of mind without being concerned daily that progress is happening! It's also nice that updates come in a timely non invasive manner to rectify.
Thank you for the many compliments, Thomas. We're glad to hear our process works well for you. It's an even greater reward knowing our service has provided you with peace of mind when it comes to your finances. We cannot thank you enough for sharing this. Keep in mind that you can also monitor your progression in our program by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 2, 2019
I have seen professionalism on helping me out on my problems of too many credit cards and too much debt. The people assisting me were very clear on what was being done, how long this will take, and what I need to do. Not only did I hear the information but they also gave it to me in writing. I also felt comfort when they shared phone numbers and email addresses so I can contact them - and I did contact them!! I feel confident with this company and I’m hoping for great success!
We're also ecstatic to witness your success in our program, Mary. Thank you for sharing the positive experiences you've had since enrolling with us. We're glad to know the details of your account and our program have been explained to you in a way that's clear and easy to understand. Please, continue to contact us in client services as other questions and/or concerns come up for you. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
Just would like to thank the team at FDR, it has been almost year since enrolling and I can see the progress, they are doing excellent job of communication with creditor, giving me time to focus on my work and family.
You are progressing nicely, Russell. Congratulations and great job! We're thrilled to hear the benefits you're experiencing from enrolling into our program. Keep in mind that you are able to monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 2, 2019
Very, very helpful in successfully in helping me eliminating my debt. The people were patient and very knowledgeable in all aspects of everything. I don't know what I would have done without their help. I thank everyone from the bottom of heart and would recommend FDR to everyone.
You have done a fantastic job in our program, Yvonne. Congratulations on all of the successes you've had with us! We appreciate you complimenting our level of customer service as well. As you approach the finish line, please continue to reach out to us in client services with any questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
Freedom has removed a high level of stress from my life. The support received is much appreciated. Their system is easy to use and stress free. I highly recommend Freedom Debt Relief to ease your worries and help get you back on your feet. With Freedom's loan pay off program you have the ability to pay your loan off early.
There are so many things that you said that are extremely rewarding, Elizabeth. We cannot thank you enough for sharing how supported you feel in our program. One of our main goals is to help our clients understand that we are here to support the journey to financial freedom. Also, you made mention of our program feeling 'stress free.' This is another goal we try to accomplish on behalf of our clients. We want our clients to experience peace of mind regarding their finances once enrolled into our program. Finally, we genuinely appreciate the high recommendation of our service. If you were not already aware, we have a client referral bonus program! Feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for more details. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
Other than losing my perfect payment record, I have seen no other changes thus far. When I enlisted, I was told I would see changes, then I saw the video and it said I had to endure four to six months of creditor calls.
Welcome to Freedom Debt Relief, Susan. We apologize if the proper expectations were not set for you when enrolling. Great job watching the helpful videos to gain a greater understanding of what to expect. However, we want to clarify a few things for you. Our clients generally see their first settlement with us within the first 4 to 6 months of enrolling. This is because the scheduled monthly deposits you plan to make will need to accumulate in your dedicated account to an amount substantial enough to begin our negotiation efforts. We don't promise easy fixes. Our program requires commitment on the part of the client and it doesn't happen overnight. But it works. Please know that we are here to support you on this journey. Feel free to contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com with any questions or concerns regarding your account. Thank you for providing your honest feedback.
Reviewed Jan. 2, 2019
I just started with this debt relief plan. So far, everything I was told has been true. I look forward to becoming debt free which in turn I will become stress free! I was so happy to learn about other options I can take, especially not having to file for bankruptcy.
Hello Deborah,
We greatly appreciate your review. We are so glad you enrolled in Freedom Debt Relief because we have your best interest in mind and we will continue to ease your mind! We are very confident you will obtain financial freedom soon, keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
Debt Relief has made my life so much easier and a lot less stressful. I would recommend them to anyone that has had a problem with their finances. This program has afforded me a lifestyle that was only a dream before, and now I am living it, and enjoying life.
Hello Jonathan,
Thank you for your positive review. We are thrilled to take that extra weight off your shoulders and we want to congratulate you on your accomplishments so far. We would love to see you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I am disappointed with the service, fees, and overall misleading nature of this company. They have held my debt hostage in order to make more money in fees off of me. I would not recommend, instead, negotiate directly with your debtors for the same reductions and no fees (I've paid more than $5K).
We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate to our clients. Please know that the service we provide is voluntary and clients can decide to discontinue at any time; especially if they feel other options would better suit their situation.
Compare our fees to the 100% of the debt owed plus any interest and late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all.
When reviewing your account, however, we see that all of your enrolled balances have been successfully negotiated and reduced and you are expected to graduate from our program in less than a year! If you have questions regarding your account, please give us a call in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for assistance. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 2, 2019
My dealings with my client customer assistant Bryan was top notch. He really sold this program and made me feel comfortable. In having to make such a important decision his thoroughness really helped. Hopefully the experience will continue as good as it started.
Welcome to Freedom Debt Relief. Thank you for recognizing the great service provided by your Debt Consultant, Nicolas. One of our main goals is to make sure to ease the mind of our clients when enrolling them into our program. Way to go, Bryan! As you begin the journey, always know we're here to support you every step of the way. Client services can be reached at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
I made one of the best decisions to sign under Freedom. They are helping me in ways I couldn’t have done on my own. And in a few years I’ll be debt free thanks to Freedom. I would recommend this company to all that needs that extra help in financial issues.
Hello Lisa,
We greatly appreciate your positive review. You absolutely made the best decision in choosing Freedom Debt Relief and we are looking forward to seeing you graduated. We also would love to have you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I am so far happy with the way things are going along and am feeling closer to my target date. Even though it is a ways off I am feeling less stress from having creditors leaning for payment. I certainly would recommend FDR to anyone who is feeling pressure.
Hello William,
We greatly appreciate your honest review and we are very glad you have enjoyed our program thus far. We are confident you will graduate soon and we would love to see you recommend Freedom Debt Relief to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
For the most part, the negotiations went quickly and as described. However, when it REALLY mattered (one of my creditors filed a lawsuit against me), FDR provided very limited information and failed to respond when it really mattered most to me. They provided incorrect information, bad timelines, and simply did NOT respond to requests for information on my final account. I ended up "settling" for the FULL amount owed and late/legal fees, etc. Also, dealing with a creditor that claims they didn't receive full payment. Pretty disappointing since it started out so good. Also, PAY ATTENTION to the fees, they are pretty high :(.
We're sorry to learn of your disappointment in our service, Ms. Wortham. It is true that some creditors are more aggressive than others. However, we've been negotiating with hundreds of creditors for over 15 years, so we have a sense of how aggressive they may or may not be based on this experience. We can share that insight with clients during the initial debt evaluation and put plans in place to prepare if threats of legal action happen.
As described in Freedom’s client enrollment materials, Freedom Debt Relief is not a law firm and, therefore, cannot give legal advice or provide representation to its clients. This is more than likely why you were not given specific instructions from our advocates in client services. To assist our clients who are faced with the aggressive collection tactics of a creditor, we've teamed up with National Litigation Law Group (“NLLG”), a national collections defense law firm.
When it comes to our fees, please consider the following. Compare our fees to the 100% of the debt plus interest and late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Please feel free to contact us in client services with any questions and/or concerns regarding your account. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 2, 2019
I am a consumer that had too many credit cards. Need to eliminate these bills. I’m working with freedom debt relief. Also having financial hardship at this time. My husband had a stroke and cannot work part time at this time so we are struggling at this time.
Hello Mary,
We thank you for sharing your review and we are thrilled to have you apart of Freedom Debt Relief. We will do our absolute best to assist you in becoming debt free and we are very confident you will see fantastic results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
The worst part of this process is waiting to accumulate enough in account to do something about the debt. The debtors are NOT waiting for me to accumulate enough to start negotiations AND it can take a long time to save enough!! It would be great if you could have something in place to start with our debtors whilst we accumulate the necessary funds!!
Hello Chester,
Thank you for your honest feedback. Unfortunately, in order to start the negotiation process with your creditors, it is necessary to build up funding in your dedicated account. In the past, we have seen many creditors offer a very low structured settlement percentage to clients even after waiting months to accumulate funds in their account. We absolutely have your best interest in mind and we are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I had a question regarding the status of my largest creditor, One Main Finance. I also had a question answered about me providing the correct telephone number for creditors. The representative answered all my questions and put me at ease regarding the process.
Hello Roberta,
We are very glad to see your positive review. Our highly trained team of client advocates are happy to answer any questions or concerns you have about our program and we are very glad to ease your mind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
Thanks for the help to solve my debt issues. I am truly beginning to feel FREE!! Such a sense of relief I have experienced working with you guys. I have already told a few of my friends and family members about the ease of becoming debt free. Thanks again.
Hello Hiawatha,
We greatly appreciate your honest review. We are so pleased to assist you in becoming debt free and to give you the peace of mind you deserve. We also are very proud to hear you have recommended our program to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I read some of the reviews of Freedom Debt Relief and people had spoken well about it so I decided to seek out their services. Never had I not been able to pay a bill before and it was a big thing for me to overcome and to even talk to somebody about it. Freedom’s service has been excellent and anytime I have a question, there is always somebody there to answer it any day of the week. My negotiator called and came in on the day that he was off to talk to me. I was told that no matter what, I gotta stick with the program and that people will call but I just have to be okay with it. He also told me that it isn't gonna be an instant. They will call up the company and it will be done.
When we worked with the payment plan, they asked me what I was comfortable paying. I looked at what I was paying and what bills they were trying to take care of and then we came up with the payment. Their customer support is good. I had one settlement but the company sent me a bill and they kept saying that it was late. But Freedom already paid it so it was not late. They were just sending it to me trying to get two payments. All in all, Freedom Debt Relief provided me with great service and working with them has taken a lot of my stress.
Thank you very much for sharing your review, Joann. We are so proud to have you enrolled in Freedom Debt Relief and we are glad to take over your accounts. Keep up the great work! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 1, 2019
I feel that the fees that are being charged are a bit too much however I have been satisfied with the overall outcome so far. I also believe that FDR should keep the client updated via phone or email on the unresolved debts that have yet to be resolved. I would like to know if you are making progress with those creditors or not.
Hello Howard,
We thank you very much for your honest review. We are glad to hear you have been satisfied with our program thus far and we do our best to provide you with a low fee to Freedom Debt Relief. Compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. Our highly trained client advocates would be happy to update you on your accounts and our Client Dashboard also lists all new information as well. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 1, 2019
Garrett is most helpful, personal and professional. He is very informative, explains options thoroughly, yet keeps the process moving forward. He answered all my questions despite most likely having explained it before when reviewing the options that I had at my disposal.
This is fantastic, Roger. We are very glad to see your positive review and we are pleased to hear Garrett has provided you with the utmost customer service. We will continue to demonstrate this through your graduation and we are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 1, 2019
I'm so please to pay up my bills. Will recommend to anyone. I'm old so that gives me freedom. People are very sweet and they answer my questions and help me when I had needed them So yes I would recommend Freedom to people my age and to the youngest that have problems. I will gladly given them your number to call and have that freedom as I did.
Hello Maria,
Thank you very much for your amazing feedback. We are so happy to hear about your wonderful experience with Freedom Debt Relief and we would be delighted to see you recommend our program to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 31, 2018
This company is been helpful to me making all things happen. At 1st, I had thinked twice if I was really making the right decision contacting them. As days go by, people that works here are unstoppable on helping me out to fix my credit. Kudos to you people from top to bottom.
Thank you for the kind feedback, Rommel. Congratulations on the progress you've been able to make with us. You are well on your way to a debt-free future. As you work to get there, please continue to contact us in client services anytime you have questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief. Here's to a prosperous 2019!
Reviewed Dec. 30, 2018
We are just getting started with Freedom Debt Relief, and I'm already feeling the relief from worry of the overwhelming bills. I'm so happy to have found this company. Can't wait for everything to be resolved and in our way to Freedom...
We're excited to accompany you on this journey, Barbara. Welcome to Freedom Debt Relief! As you get started with us, please know that you will be well-supported from the beginning to the finish line. Always feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals. Here's to a prosperous 2019!
Reviewed Dec. 30, 2018
More fees than anything and misinformed when joined the program. There were a few small accounts that should of already been taken care of. If I would of known what I know now l probably never would of accepted.
Hello Felipe,
We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team will reach out to the email address associated with your review for further assistance.
Reviewed Dec. 30, 2018
Representative was very courteous and answered all my questions. I had concern with credit score lowering and he made me feel assured it will go back up as I go through the program and finish, I had tried to get a car lease and got denied.
Thank you for sharing your honest feedback, Constance. Seeing the negative impact to your credit score can be extremely daunting. However, just as you were told, as the balances are resolved, your credit score will reflect the same. Please let us know if you have any other concerns at this time regarding your account. Thank you for choosing Freedom Debt Relief to accompany you on this journey. Have a fun and safe Happy New Year!
Reviewed Dec. 30, 2018
I felt comfortable telling FDR Reps the financial issues I have been dealing with and how they negatively impacted my already compromised health. They did not have to be healthcare professionals to understand and reassure me help and success are still possible. I gained a lot of confidence in myself knowing FDR personnel will work with my debt elimination process. Endless thanks in advance.
We're so glad that you feel comfortable in sharing your concerns with us, Estaban. We want our clients to feel supported when speaking with our advocates. Thank you for sharing you are experiencing great service when connecting with us. We ask that you continue to reach out to us as other questions and/or concerns come up for you. Thank you for being the best part of Freedom Debt Relief. Have a fun and safe Happy New Year!
Reviewed Dec. 30, 2018
I’m very pleased and I will recommend this program to every one who wants change and don’t want to throw away their money. And to not feel ashamed because things got out of control. It happens to the best of us and it’s ok to get help.
It does happen to the best of us, Elizabeth. Thank you so much for sharing this with fellow consumers. Many are not aware there are options available to them when dealing with a surmountable amount of debt. Great job on the progress you've made with us! You are doing a fantastic job settling and resolving the enrolled balances. Remember, you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for being the best part of Freedom Debt Relief. Happy New Year!
Reviewed Dec. 30, 2018
I started the program a few months ago but nothing has happened yet other than the hit on my credit. My credit was good but I just could not handle all the payments. I didn't miss very many of them so I was hard to let go of not paying. I don’t hear much from anyone... I just make my payments hoping FDR will do what they say. I am in between on the outcome of this. I will follow up when I see bigger changes.
Hello Shelia,
We appreciate your honest feedback. We know there can be a lot of mix emotions when you first enroll in the program. We never want you to feel like you're alone in this journey as we will be with you every step of the way. We encourage our clients to visit their client dashboard at www.fdrclient.com so they can see updates on their accounts. Being in the program we will only notify you once we have reached a settlement as we need your approval. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 30, 2018
Freedom Debt Relief helped me get back on track and kept the creditors from harassing me. The freedom advisors were always friendly and helpful and the plan worked just as they described. I am now debt free thanks to Freedom.
Congratulations, Joann! Great job completing the journey to becoming debt free. Now that you have obtained financial freedom, please be sure to share your experiences with anyone whom you feel could also benefit from our service. Feel free to contact client services at (800)655-6303 for more information on our client referral bonus program. Thank you for being the best part of Freedom Debt Relief. Here's to a debt-free 2019!
Reviewed Dec. 30, 2018
THOMAS ** was enormously helpful and very polite with helping me through the whole process of consolidating my debt. He was kind and walked me through the process quite nicely and efficiently. I hope that his kindness gets recognized by his superiors.
We do enjoy celebrating our Debt Consultants who go above and beyond to service our clients, Ryan. Thank you for recognizing a job well-done by our advocate. Great job, Thomas! As you begin your debt-free journey, please know we're here to support your every step. Always feel free to contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns. Happy New Year and thank you for choosing Freedom Debt Relief!
Reviewed Dec. 29, 2018
Mrs ** was Very friendly and helpful. Took care of us to get started on program. Would very much recommend to other friends and family. Good info on website. Easy to navigate through to get your information. Thanks again to Freedom Debt Relief.
We're glad to hear you've had nothing but positive experiences with us, Steven. Welcome to Freedom Debt Relief! As you begin this journey, please know that you will be well-supported from the beginning all the way to the finish line. If you have any questions during the journey, please do not hesitate to reach out to us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com. Happy New Year and thank you for choosing Freedom Debt Relief!
Reviewed Dec. 29, 2018
Excellent job done by Cody ** on helping us through this process. Also when I have had to call in with questions the customer service representatives have been amazing. We are so very thankful for all of your help. Thank you so much!
We appreciate the many compliments, Amy. We especially appreciate you recognizing the excellent service provided by one of our Certified Debt Consultants. Great job, Cody! It's rewarding to know all of your experiences with us have been nothing but pleasant. Please continue to reach out to us in client services as other questions and/or concerns come up for you. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future. Happy New Year!
Reviewed Dec. 29, 2018
This program has completed ruined our credit and made our financial situation significantly worse than before we started the program. The initial monthly payment plan has increased for us by $390 and we had to come up with $2550 immediately to settle a debt that could not be settled in a structure settlement and led to 2 lawsuits. We do not recommend anyone using FDR.
Hello Corey,
We're so sorry to hear that you are dissatisfied with our company! We work hard to make sure we're providing each client with the best possible experience. When you enroll your accounts in the program we can't ever guarantee that no creditor will sue. We also don't like to see our clients go through a lawsuit that's why we offer legal protection for the lawyers to represent in a situation like this. The only time you are asked to supplement more funds if the lawyer needs more funds to be able to reach an agreement with the creditor's law firm. We are truly sorry you had to experience a lawsuit as we know how stressful it can be. Freedom Debt Relief will not leave you alone as we will be with you every step of the way. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 29, 2018
I received notice that I was being taken to court. When I reached out to FD and uploaded the papers to the dash I received an email the next day telling me I needed to get this to National lit. They gave me an email address that did not go through. So I sent an email to request the correct address. I finally got a response about a week later. When I submitted it to them their reply was that they could not help me because it was over two day since I was served. After a very angry email to both I received notice of a settlement about 2 day after this and felt like I was being forced to accept it at a higher amount. Not happy about this at all.
We're very sorry to hear that you've had a negative experience, Jeffrey. Unfortunately, there are some creditors that will only settle at higher percentages, however, it's important to remember that a settlement will prevent court proceedings. If you have any additional questions regarding your settlement, please contact client services at (800) 655-6303. Thank you for your honest review and we're looking forward to your future success.
Reviewed Dec. 29, 2018
I spoke with Carol because I was upset by a phone call I received from your sister company offering me a loan and telling me that the freedom from debt program wasn’t what I was sold on when I signed up. Carol helped review my account and track my progress so that I could have peace of mind that I was getting the helped I signed up for.
We so sorry to hear of the confusion caused. Thankfully, our advocate was able to help you gain a better understanding of just how successful you've been in our program. As you continue to work toward a debt-free future, please let us know how we can support the journey. Continue to reach out to us in client services anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief. Happy New Year!
Reviewed Dec. 29, 2018
As you know that the U.S. president has lied a lot. His former lawyer Michael Cohen pleads guilty to lying over Russia investigation. After Christmas day, Donald Trump lied to the troops when his surprise visiting in Iraq by saying “We are always going to protect you. And you just saw that, ’cause you just got one of the biggest pay raises you’ve ever received. You haven’t gotten one in more than 10 years... blah, blah, blah” Donald Trump says it’s okay for him to lie since “people agree with me.”
Trump reminds me a lot of Freedom Debt Relief. Let me clarify about Freedom “Trump” Debt Relief. There are no difference between Freedom Debt Relief and Trump’s fabulous lies. I’ve read all reviews about FDR, I’ve noticed that a lot of dumb people like Trump voters as they mostly left reviews of FDR too soon and early within weeks, a month and less than 3 months. I don’t lie that they will be drowned with FDR in a year.
Let me begin with my experience with FDR. Before I enrolled into the scam program, I’ve spoken with Daniel ** (certified Debt Consultant ) in the phone. He tried too hard convincing me to enroll into the program. He NEVER explained to me in details such as tax, settlement fees (very high rate fees) and my other great credit cards that don’t work with FDR would be reduced my original credit limit and closed immediately without a warning (I’m not sure about mortgage so wish you a good luck). Anyway, he pushed me to join FDR while we talked on the phone, when I decided to join the program, he told me not to read the agreement that I had to sign up all my initial name and my signature on the agreement. No question, he’s definitely a con artist and he will have a blast with karma because he lives a lie.
I’ve called three different FDR representatives, they told me complete different stories and details that I never heard before enrolling the program. They sounded a lot like the president ??? it’s not worth your time dealing with them, and your creditors will endlessly bother and call you through your smartphone or at your home or your parents’ phone number and your workplace - (they will find a way to contact you in an odd way) strangely enough, FDR would encourage you to ignore all of their calls — are you kidding me?! Believe me, you will save more money if you never work with FDR. I learned that Discover and Lending Club aren’t allowed to be negotiating and settling. That’s what FDR told me they would help me eliminate debts with Discover and Lending Club??? If FDR knew about this, why would they put me at risk? That means they don’t give a ** about you.
If you have a problem with FDR, I highly suggest you to report it to Federal Trade Commission and don’t hesitate to make a review on BBB.org. Also, the Consumer Financial Protection Bureau (CFPB) had sued Freedom Debt Relief on November 8, 2017: **. Conclusion, if you don’t believe what Trump says, don’t fall for Freedom Debt Relief, they both are much the SAME. Stay away from Freedom Debt Relief, they will just exploit your stupidity and your MONEY. Without doubt, they don’t care about you. Trump’s people have been already in trouble so Freedom Debt Relief WILL be in trouble.
Thank you for your feedback, Jason. We're very sorry to hear that you had a negative experience. We will be sure to review the information you provided in regards to the Debt Consultant that you were working with to provide feedback to the appropriate party. Additionally, we will have a member of our team reach out to you to address your concerns and hopefully resolve them. Thank you.
Reviewed Dec. 29, 2018
It's good timing, reasonable payments, friendly associates staying in the loop. So far the experience is awesome, once I am midway then I can let my friends and family know how helpful the debt relief team is and what a life changing experience it is.
Thank you for the many compliments, Mitchell. We're so glad to hear you've had nothing but pleasant experiences with us. Congratulations on the progress you've made. Please let us know how we can continue to support the journey. Happy New Year and thank you for choosing Freedom Debt Relief.
Reviewed Dec. 28, 2018
Although this was not what I expected when I made the initial call, I was relieved to speak with someone who was always courteous and outlined the debt relief process in detail, taking the time to address my concerns about the process and making sure that I understood that the company would assist me in any way possible.
We're thrilled to hear that you got the answers you needed, Colleen! We will be available to you seven days a week to answer any questions or concerns along the way, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
The company has done what they claimed they would. Gotten me out of a tight spot with debt. I recommend them to anyone struggling with debt. My credit has suffered of course but it's not as bad as bankruptcy. Credit can be slowly rebuilt, I've learned my lesson about debt. Cash is king, I only use debit card now.
Thank you for your positive review, Dave! We're proud of your success and you're right, rebuilding credit is far easier to do than get out of a sizable debt problem. We're happy to be your partner on your debt-free journey and any time you have questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
I only have the utmost praise for Freedom Debt Relief and their very knowledgeable staff. They are a very caring bunch that have always worked and guided me through the process. I do see light at the end of the tunnel. Could never have achieved what I have, so far. I would highly recommend Freedom Debt Relief.
We care for all of our clients, Carolyn! We're excited to be working with you and we're all looking forward to your financial success. When you have questions or concerns, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
Although I have just started the program, I feel good about the way it is set up. Everyone that I have had contact with has been very helpful and knowledgeable. Hopefully this will help me and my wife to get this debt paid.
Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
The primary reason why I decided to go with your program was during your sales pitch was how you were going to negotiate with the lenders up front for pay off amounts. Once that total amount was known you would then have your "subsidiary lender" place that total into a loan with a monthly payment. This of course would expedite improvements to my credit rating. This has not happened with negotiations still ongoing with some of the original lenders and I am highly dissatisfied. This should not be taking so long.
Thank you for your honest review, Glen. Our program duration is on average, 36 - 48 months and unfortunately, we're not a debt consolidation loan program. While we do settle your debts and save you money in doing so, a debt settlement program like ours can have a negative impact on your credit score. The good news is that your score will improve as you progress through our program. To address your questions and concerns, we will have a member of our team reach out to you shortly. Thank you for your time and patience.
Reviewed Dec. 28, 2018
Freedom Debt has helped me through some rough times. Getting closer to being debt-free before retirement. It is nice to know they negotiate for me and take care of payments as well. I hope to never be on this road again.
We're happy to be there for you during trying times, Mary! We're proud of your success and please don't hesitate to reach out to us any time you have questions or concerns, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
Freedom has been great to work with and has put us at ease about our debt. My only complaint would be training on what the different settlement types mean to the consumer. We are glad FDR was recommended to us by friends and we would recommend them to our friends now.
Thank you for your honest review, Aaron! We're pleased to hear that you're getting the relief you deserve. If you have questions regarding your settlements, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
I've been waiting since October to have this account shown as settle to finally be done with having an account with Freedom. I don't understand why the creditor has not bother to show account as pay off when the last payment was in July. What do I need to do to close my account with you guys? I don't need money withdrawn when you don't need to anymore. Please help me close out!
We’re so sorry to hear you have had a negative experience, Janice. We will have a member of our team reach out to you shortly to discuss your concerns and hopefully resolve them. Thank you for your time and patience.
Reviewed Dec. 28, 2018
All I have to say is this company is Great. When I started this program they told me it will take until 2023. Here I am 2 years later debt free. I want to thank everyone that works there for doing a great job.
Thank you for your positive review, Charles! We're proud of your phenomenal success and we're happy to hear that you've arrived at your brighter financial future! Thank you for choosing Freedom Debt Relief and please let us know any time you have questions or concerns!
Reviewed Dec. 27, 2018
Very helpful. I would recommend this to anyone that is having problems with their credit cards. We tried everything but nothing worked. Calling the credit company’s to lower our interest rate was a waste of time. Freedom help us to resolve this for us.
We're proud to be on your side, Carlos! We're all looking forward to your financial success and please don't hesitate to reach out any time you have questions or concerns. Give us a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 27, 2018
I couldn’t be happier with the decision to allow FDR to help me with my debt. I’m no longer stressed about how to make payments on several credit cards only paying the minimum amount. I would definitely recommend FDR to family, friends and anyone who would listen.
Thank you for recommending our service to fellow consumers, Deirdre. We're so grateful to be able to accompany you on this journey. It's rewarding to know our program has provided you with peace of mind when it comes to your finances. Also, congratulations on the huge amount of success you've had since enrolling with us! As you transition into debt-freedom, please let us know if you still have any questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 27, 2018
I would never use this place again. They just take money from you, state everything they will do for you, and then don’t. You would be better off at working with the creditors than having your credit destroyed while Freedom Debt Relief sits around and twiddles their thumbs.
We’re so sorry to hear you have had a negative experience. We always have our client's best interest in mind and it's our mission to support you throughout your program. We're available to you seven days a week to answer any questions or concerns you have, simply call or email. Thank you for your honest feedback.
Reviewed Dec. 27, 2018
Thank you so much for helping me regain my life... This has been the best and easiest experience of my life!! When I was told about this program it was too good to be true... Thanks to all the humans who helped me!!
It's our pleasure to service you, Adonica. Thank you for sharing how great of a benefit our program has been for you. Congratulations on successfully resolving all of your enrolled balances! Because you remained so committed to our process, you were able to complete your graduation path in much less time than anticipated. Great job! As you transition into debt-freedom, please know we are still here to address any questions or concerns you may have about our program. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 27, 2018
You help me to solve my problem when I really needed it. Your program is very easy and have a great experience so far. I would recommend this to anyone who has ever needed help. I like that the whole program has free and you work with everyone on a individual basis.
Thank you for your great review, Barbara! We are ecstatic to hear about your success within the program and our team is dedicated to obtaining the best settlements for our clients. We definitely share in your excitement as you become debt free! Any time you have questions or concerns, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 27, 2018
This company has helped me with a very important family matter. I am trying to pay off debt to take care of a loved one who is very sick. They have kept me motivated and on track. They have outstanding customer service.
We're happy to lend a helping hand, Lisa. We are proud to be working with you and we wish your loved one the best. Keep up the great work and please let us know any time you have questions or concerns, simply call or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 27, 2018
They deliver as promised. Work on helping you resolve your debt. Also keeps you informed at every part of the negotiations. All of the customer service reps always keeps in touch with you. You know who you are dealing with at all times of the process. Very friendly staff.
We are so happy to receive your positive review and rating, Chester! We work hard to provide all of our clients with a great experience from all aspects of the program and are pleased to hear you couldn’t be happier! We're looking forward to your next milestone and any time you have questions or concerns, please feel free to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 27, 2018
Asked a simple question on what my credit report should look like after this is done, he couldn't tell me, except for some creditors do it different. Why I joined is because as I understand it, when this is finished I wouldn't have on my credit report any sign that I ever had credit with the settled creditors. Rep now tells me not only would the creditor still be there, the late and missed payments would be also, for all that cared to look at my report. What gives? What SHOULD my report look like when this is done?
Hello Henry,
We're so sorry you didn't get your questions answered as you expected. Once we have reached settlements on your account and the full settlement amount is paid to and processed by a creditor, they may report to credit reporting bureaus that your account is settled in full, settled, paid, paid by settlement, or settled for less than the full amount. You no longer owe on this account and the balance is zero. That debt is behind you! Almost everyone can have excellent credit in two years or less following a simple plan, no matter how bad their credit is today. You will have your credit score increase because the debts are getting paid off. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 26, 2018
My Experience with Mr. Ismael ** was outstanding! His taking his time to explain and answer my questions was done with Excellence. He treated me with kindness, understanding, patience and a good listener to determine my needs. I would say that his courteous customer service and PR skills is rare and exemplary! He deserves a raise.
Hello Patricia,
We're so glad that your debt consultant was able to provide you with an incredible experience to start off. Our Debt Consultants do an outstanding job of making sure all clients are prepared for the program and after you have completed enrollment. We always make sure to accommodate your requests and help you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
I am very grateful with the work they are doing in helping me get out of debt. I was paying 1500 plus a month. They have made it so I could pay 540 a month. For this I say thank you and this helps me pay other things they don't handle.
Thank you, Roger, for your terrific review! We are happy that we have been able to assist you in becoming debt free! We look forward to continuing to assist you throughout your debt relief program. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
I'm much happier and Relief and will recommend to my friends and family. I needed help and my sister told me about this. I didn't hesitate to give them a call. Finally I gave them and gathered all the information needed simply as that. Thank you so much.
Jesse, we're so glad you have chosen Freedom Debt Relief as your debt settlement company! We're excited for you to start this new journey and happy to watch you become debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
Everyone whom I have worked with has been great. They were understanding about my health issues that got me in this problem. I was able to follow along and understand what they were talking about. Thank you for your time and concern about how we are doing and how your company has done to help us.
Dear Dorothy,
We're so delighted to receive your impressive feedback! We take great pride in providing world class customer service to all of our clients and making sure they have the best possible experience while in the program. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
Everything is going well. And everyone has been very helpful. All of the information is explained very well. I have had few questions and when I have reached out to ask those questions I have been helped. I have had a couple settlements and when those were completed I saved money and the information was well explained.
Thank you for your great review, Jose! We're proud of your success and we're thrilled to know that our team has been of great assistance to you. Please continue to reach out to us any time you have questions or concerns, simply call (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Freedom Debt Relief Company Information
- Social media:
- Company Name:
- Freedom Debt Relief
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- 1875 S. Grant St., Ste. 300
- City:
- San Mateo
- State/Province:
- CA
- Postal Code:
- 94402
- Country:
- United States
- Website:
- www.freedomdebtrelief.com
Media
