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Zoosk
Overall Satisfaction Rating
1.18/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    8
  • 1 stars
    96
Based on 108 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Zoosk

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Last updated: Feb. 19, 2018

238 Zoosk Consumer Reviews and Complaints

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Verified Reviewer
Original review: Feb. 19, 2018

I joined in 2015 and hadn't dated in many years. Right away I met a fellow who seemed perfect -- tall, educated, charming, handsome. In corresponding with him online, got the uneasy feeling that he was a Player and expressed that to him in no uncertain (though not vulgar) terms. Zoosk actually berated me for it! This made me feel as though perhaps I was wrong and I apologized and continued our correspondence and eventually met him and became romantically involved.

I was to learn after the fact that he was indeed a married player (living with his wife in Latrobe, Pa) who had been on Ashley Madison seeking sex. His wife worked and during the daytime he had time for fun and games! The scandal broke when people were exposed on Ashley Madison and now he would go on Zoosk and OurTime with one month subscriptions to 'get' women for sex. He was very good at this and when the 30-day sub ended he walked away with many women's personal email addresses. He later bragged to me that he had engaged in sex with 12 women in 20 months! Indeed, his emails were very explicit but he also said he was "looking for the last woman he would make love to". None of the women knew about the others when she got involved with him -- but Zoosk knew.

In 2016 I saw his photo on Zoosk and immediately reported him as a married man who should not be on dating sites -- they said they would 'investigate' the report. Seeing his photo on again after 3 weeks, I threatened to go to the Better Business Bureau. Although I never saw it again it may have just been blocked from my account. I have little faith in the integrity of Zoosk.

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2 people found this review helpful
Verified Reviewer
Original review: Feb. 18, 2018

I had an account for nearly a month, and ran into various issues. I feel they spied on my messages, banned my account without cause or reason, would change info on my profile without asking or warning me, 'guys' would message me, and they were automatic messages coming from random accounts, the guys even confirmed they did not send them, it was the same exact message every single time.

I followed the rules pretty well, but I was banned without any kind of warning or reasoning, so I emailed them for them to give me a poor answer that told me nothing, claiming maybe I broke a rule or I'm just not 'eligible'. How am I not?? The staff is horrid, and would randomly remove my icons up to 10 times a day or better, would constantly edit my page though I had nothing inappropriate at all on my profile, wouldn't even explain to me if I could get my account back, I had nearly 800 coins or so, and they were not about to give them, my contacts, let alone my profile back.

Then, I made a new account to check things out, now it's required to use a cellphone which I made plain as day, that I do not have, so I can no longer use the site anyways! Do not join the site. It's very very shady! They don't do refunds even if you're banned for no reason, hacked, etc. I closed my new account and blocked their email, I'm done with it, please do not join it, there are so many fake accounts, scams, creeps, terrible mods who mess with your personal info but don't take care of the people harassing you for sex, yet they'll ban you for no reason. :/ It's not worth it!

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3 people found this review helpful
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Verified Reviewer
Original review: Feb. 13, 2018

BEWARE OF THIS DATING SITE IS A 1000% SCAM, like many of the subscribers are saying is true; even before you sign the agreement check the cancellation notices before 24 hours on last date of term agreement. They stated you have 72 hours to cancel subscription but when I called to cancel it after 48 hours, the customer service help told me, "You paid it and there is no refund." They even offer me a 50% discount if I remained as a member and other upgrades. I was talking to a couple of ladies, they were all scams trying to steal your identity and bank information. BE VERY CAREFUL, I wasted my time and money, the girls posted are maybe porno girls, no exaggeration, breast showing just to attract guys. DO NOT send any family pictures and that was my mistake. PLEASE, DO NOT SUBSCRIBE. Is nothing but headaches after.

11 people found this review helpful
Verified Reviewer
Original review: Feb. 12, 2018

I kept receiving emails from phony members, not wanting to get involved I never responded to these young girls. I did exchange a few email with someone I thought was for real until she asked for $600 for her Grandmother. Recently my account was closed by Zoosk, upon asking what was up, they said my account had been spammed and needed to be closed. So I asked for a refund being I had no access to the site. Refund has been denied. This company is a rip off. Stay away.

9 people found this review helpful
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Verified Reviewer
Original review: Feb. 6, 2018

Completely disgusted, I chose to browse and I liked one and got an email. To read the reply, I joined for 30 dollars, and also got charged an additional 100 for coins I didn't want and the lady Profile I can't find. I have it saved in my browser, but it wants me to subscribe. Customer service will respond in 3 days. WHAT A LOAD of Crap.

9 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 31, 2018

If you are into Tinder-style-dating (pictures only, no profile, or a few basic intro words) - this it might be the one for you - however why would you like to pay £25 month for this shallow way of hooking up with people? Firstly, if you did subscribe to try and test it - Go to your Settings and make sure that you Cancel your Auto Subscription (this type of business should be illegal in the UK IMHO). Thereafter inform your bank to block them to take further money from you. Don't leave to the last minute - you will forget it.

With regards to interaction - not many people read profiles here (perhaps 1 in 10) and it is based on the LOOK instead of matchmaking re: compatibility. Very few managed to string a few sensible English sentences together in order to scope their level of intelligence. After 2 weeks hallelujah! Managed to have 2 and a half dates (one is pending). Well what can I say? Men in general live in fantasy land and want "model like middle aged ladies" crane legs, never-ending hair. Two wanted to change the way I look ("you look nice but I would prefer longer hair..."). I am quite assertive and would consider myself reasonably attractive for my age (mid 40s regular exercise, healthy eating, wear a "chin-length-bob", natural makeup etc...). I can still make turn heads when I am out and about but in here, as a woman I thought I have many shortcomings (not the right height, not sexy enough, etc.).

The reason I gave 2 stars because there are some genuine people lurking around and made it to the dates, but in general, men are not very well cultured. This is based on their brief profile description, interest, and the style of "online communication". To find your match you would need to run so many extra miles including buying coins, invest lots of time by searching the search. I would say just go out there and meet real people and spend the money on an evening out or on mini breaks (hotel breaks) otherwise you will be trapped in the fantasy airy fairyland by hoping that there is always someone better waiting for you around the corner (a better, bigger fish to fry... and you just keep on searching for something that doesn't exist). Thanks for reading this. I hope it helps (this was based on my brief experience) and good luck with finding LOVE.

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10 people found this review helpful
Verified Reviewer
Original review: Jan. 31, 2018

I wish I had seen this site before I signed-up with Zoosk. It wasn't a bad place to look for ladies, but there are a lot of things that are annoying, like pictures of ladies who are long-gone and/or not even members anymore, hackers/scammers posting there, wanting you to pay to see whether or not a person you sent a message-to has read it or not (Match doesn't do that), stupid search/Carousel parameters that show possible matches that are way too far away, even though your personal parameters clearly state that you're only interested in people within a certain distance, false 'Likes' from people who didn't send them.

There's more, but by far the worst thing is their Auto Renewal policy. Like most people, I signed-up for it anyway, but didn't write the date down or put it on my calendar anywhere. THEY DO NOT NOTIFY YOU AHEAD OF THE RENEWAL DAY, so it's a 'done deal' before you find out from PayPal (or your credit card company, whatever) That's what they are (literally) banking-on and they will NOT give you a refund!

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16 people found this review helpful
Verified Reviewer
Original review: Jan. 28, 2018

I had the worst experience. Most of the men were with no longer on the site or were falsely put there. They didn't even have profiles. They did not stick with my preferences and sent me all men of all ages and races. Never heard from the many I reached out to but heard from ones that I had not interest or were not within my preferences. I believe they add false profiles (those not actually on the site), and leave up those who are no longer active. To top it off I believe they lie about the dates when the person was last on the site. I don't know if this is for all locations, but I'm in the Raleigh area and have found this to be true. Very disappointing!

18 people found this review helpful
Customer increased Rating by 1 stars!
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Verified Reviewer
Resolution response: Jan. 25, 2018

After a few disgruntled emails I've been informed that they are going to issue a refund but still claim that I paused my account rather than deactivated it. Either way, I'm just glad I'm not stuck paying for a service I'm not using especially only a week into the 6 month subscription. Just be very cautious and read the fine print when offering up credit card info to any dating sites.

Original review: Jan. 25, 2018

SUBSCRIBERS BEWARE! After being a member for a few months I unsubscribed and let my subscription run out, or so I thought... I checked it to see if it was deactivated and was charged for another 6 months a week ago. Turns out if you unsubscribed and deactivate your account, if you ever check the site out again, you are automatically resubscribed! I cancelled it and contact customer service 1 week into a 6 month subscription and they say there's no refund & I shouldn't have gone on the site again because it's in their terms I agreed too?! Shady business practice and don't give these people your credit card info. Anyone setting up a class action lawsuit against Zoosk let me know because it's not right what they're doing.

29 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2018

I've been with site 2 months. I doubt seriously if they allow you to choose ethnicity preferred. Weekends were very dead. I'm not impressed. To pay $30 a month and not have choices don't work for me. Also there were plenty of people that were never online. So I'm paying to see folks thats I could never contact or they contact me.

19 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 21, 2018

I was a pre-member and was able to see women's profiles and send them a smile. As soon as I sent about 8 different women smiles I got the same amount of notices from Zoosk that they all sent me an email in response and if I wanted to read it I had to pay money and join. Right away I knew that 8 women were not all sitting by their laptop at the same time and all sending me a reply... especially since it was 2 AM in the morning. I also noticed that ALL the women (in age group of 50-65) were beautiful women. So I was going to join! But knowing that the other sites I tried were fake and impossible to talk to anyone from the site I decided to do a check on Zoosk... and at no surprise to me every review I found was very negative and all said that 95% of the profiles are fake or employees of Zoosk to get people to pay and join.

Of course I did not join and I want everyone reading this to NOT join Zoosk even if you are super lonely. You will become very frustrated and depressed. I suggest you contact a real person at any dating site BEFORE you join and you MUST also do an internet review search. Good luck to all the honest lonely people out there.

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24 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 16, 2018

Zoosk is overrated. Seriously. I had an issue which I don't know how it came about, I mailed the customer service and a response was given without addressing the issue. I had to call this morning only to be told I will pay 49 pounds to the technician that will fix the problem after paying almost 60 pounds 2 days ago. I wonder what the customer service is all about if not to help their customers. In all sincerity, I was disappointed this morning, I wonder how Zoosk got their recommendations! Maybe from people they paid to do that... Please if possible I need my money back.

7 people found this review helpful
Verified Reviewer
Original review: Jan. 12, 2018

I purchased a 6 month membership and received an unbelievable amount of spam. There are tons & tons of fake accounts ~ none that seem to be within 50 miles of me. I constantly received messages from men saying I had shown interest in them 1st when I had NEVER seen their profiles before. Zoosk CONSTANTLY edited my profile and took out anything I said about not having any luck or anything else they didn’t want me to say. I tried to cancel but they refused to issue me credit for the months I did not use. After I complained I started receiving mean harassing emails from men I had never spoken to and was suddenly overwhelmed with matches with transgender people, which I have zero interest in.

30 people found this review helpful
Verified Reviewer
Original review: Jan. 12, 2018

Was on Zoosk and Match and Chemistry at same time. Saw several profiles common to all 3 sites. Talked to several men by text and phone. All were outside my dating perimeters. When it came time to meet -- suddenly they were all unavailable. Had 2 that were overseas/in another province and suddenly needed money... One was actually using the profile of a high ranking military official… Met someone on Chemistry that fit all my dreams… Tried to cancel my profile. Still taking money out of my bank. PayPal can't help because it is a preauthorized withdrawal and I have a payment pending. Lol. Now over 6 months later I am still getting messages about people who want to meet me. When I tried to unsubscribe it tells me that I am trying to access a deleted account. No refunds and still getting messages. Run to another site. Don't trust Zoosk. No way to get out.

21 people found this review helpful
Verified Reviewer
Original review: Jan. 11, 2018

I signed up for Zoosk, but wish I had read the reviews beforehand. Fortunately, California has strong consumer protection laws, so I was able to get a refund as I sent them a certified letter within three business days. I give credit to them for issuing me a full refund; as I have heard horror stories of them not doing that. My experience on the site; it's mostly fake profiles and the different types of memberships are very confusing. I would get dozens of notifications that woman wanted to chat with me, but they would never respond (even though I paid for the upgraded membership).

Most people are on the site for free and cannot communicate with you; lots of automated responses and fake profiles; the few responses I got were clearly fake and chat responses were fake too (all but one). Can't recommend Zoosk. Confusing layers of what it takes to function on the site; everything is an additional cost upgrade. The only easy thing is setting up a profile and being able to log on with Facebook.

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13 people found this review helpful
Verified Reviewer
Original review: Jan. 6, 2018

This website is so full of scammers that it defies belief. In the space of a little over a month I have been emailed by no less than 116 scammers. Zoosk tells you that they look at all of the pictures before they are posted. That is a lie. They post the pictures and if someone complains THEN they take them down. I'm sick to death of getting these things. I have made Zoosk aware of this and all I get back are canned emails about how sorry they are that my dating experience has been bad. I would never recommend that anyone join this site unless you are interested in fielding scammers emails all day. I am also considering the possibility of a class action lawsuit against Zoosk.

34 people found this review helpful
Verified Reviewer
Original review: Jan. 3, 2018

Both Zoosk and Badoo have this in common: Fake Accounts. Submitting Anonymously. That is an understatement. I believe that they are paid individuals whose job it is is to entice men to stay on the website by being a Fluffer. Some will go as far as luring you to a fake address 50 miles away, then disappearing. This has happened to me about 6 times between the two websites. It is real, it is sick, it is still happening.

33 people found this review helpful
Verified Reviewer
Original review: Jan. 2, 2018

I used this site maybe 5 years ago, and I was instantly bombarded with 100 spams a day onto my address. I tried it again, recently, and it was most disturbing. I am an old guy, and they continually sent me pictures of women who had viewed my profile. When I contacted these women, they invariably denied viewing me, and became very nasty, hostile. I would not recommend this site for any sane human being. Oh, and after a few complaints, they deleted my account, and, I'm certain not to receive a refund.

30 people found this review helpful
Verified Reviewer
Original review: Dec. 29, 2017

Total ** site full of trickery created to keep you engaged with imaginary available people and paying! They even made it look like I had a message and I paid again to access it and sure enough - no message! Just recently I could view profiles and now you can’t look at profiles AND can’t see who sent you a message. Also, if you pay and then deactivate your profile and decide to come back, you’ve lost your membership!!!

31 people found this review helpful
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Verified Reviewer
Original review: Dec. 28, 2017

If you see ANY positive reviews of this site they are false, funded or paid for. This site is a total rip off! I signed up and paid and yes saw some pretty girls. One I recognised a model from an agency I previously did some work for! She was not looking for love but false pretty girls are awash on this scam site probably for the girls as well I imagine. Total waste of time. Save for money! This site should be closed down. It's a SCAM!

34 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Dec. 28, 2017

Total fraud online site. I just own a Nokia 215. But when I received my order there was only a China Mobile in that with the Nokia stickers on it. Everything is fake. There is no any refund policy. So please be away from it. Do not buy anything from this otherwise you will be in a big loss.

11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 26, 2017

They trick you into the service. They auto send messages to make think you have interest. Most of the people are not members and cost another 9.99 a month for them to message you but as I understand it they can't read your messages you send back to them. I feel I wasted my 6 months fee on non-members.

29 people found this review helpful
Verified Reviewer
Original review: Dec. 23, 2017

I feel like the biggest sucker on the planet right now. I signed up on Zoosk over a week ago simply because I kept seeing their ads popping up on my social media. I was lonely, like a lot of us are, and wanted to change that. Almost immediately, I made contact with a man that I also had found handsome. I didn't want anyone else. We exchanged a couple of messages; I thought this was legit. He then messaged me his e-mail address. We started having long e-mail conversations. I sincerely thought he was the one.

Then he sent me pictures of him... or so I thought. Turns out the pictures were of German journalist Stefan Aust and not of a Greek-Canadian journalist who always seemed too busy to meet me. After all of the stuff I've read here, I can only conclude that this dating company is just an elaborate scam. I will be cancelling my account just as soon as I can figure out how. This was one helluva way to ruin my Christmas. I wish I had been smarter before I signed up. My naivete got the best of me, and I'm usually a lot smarter than this. Don't make the same mistake I did. Zero stars, if I could.

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72 people found this review helpful
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Verified Reviewer
Original review: Dec. 22, 2017

This has to be the most useless dating app I've ever been on. It's "free" in the sense you can create a profile and get constant notifications about anyone who even views it or shows interest. But you can't contact anyone to start a conversation. So unless you like being frustrated all the time, this app is not for you. I would rather not waste my time looking at profiles for the heck of it when I have to shell out a minimum of $30 to even say hello. I've paid for other sites like Match and e-Harmony and regretted it every time. Never again. Don't get sucked into Zoosk! It's a waste.

37 people found this review helpful
Verified Reviewer
Original review: Dec. 21, 2017

I started my account as a non-member which only let me search. I decided to pay and be able to send messages. I then found out that non-paying members that you send a message to cannot see that message. They sell this coin program which will let you know if the person has viewed the message. What good does that do? Nothing, so I went ahead with premium membership for an additional amount. As the information stated the premium will let non-paying members see your message and respond. I have had many day after day return views to my profile from the same person as most would have.

As I send a message to each of the ladies' profiles that seem interested in me and I am interested in talking to them I have the same issues. The visits to my profile from that person stops and I get no response to the message. The messages are very simple and friendly so it's not like I am being too forward. The first person that I sent a message to did respond with "not interested" which is fine if not for the fact that the person was viewing my profile for daily for weeks. The other five messages that I sent only one still appears to be looking at my profile. The remaining four do not view mine anymore. This again after viewing it on a regular basis.

The answer I come up with is right in line with the other complaints that I see. Zoosk is fake and taking money from people that are looking to make a connection with someone. They are taking advantage of people who want to believe and end up being taken advantage of. Old profile of people that are no longer looking to meet someone. They might even be married. That in itself is a violation of personal rights. Zoosk is not entitled to use pictures of former members for their own benefit in boosting member numbers. I think this is a legal matter and needs the attention of a good lawyer for a class action suit.

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39 people found this review helpful
Verified Reviewer
Original review: Dec. 11, 2017

I thought I was pretty savvy about these things but they managed to trick me into forking over some money. The Google Play store lists it as a free app, which is not really true because the free version is pretty much useless. All you can do is click the "like" button. So, I saw someone that I thought was nice and clicked. Immediately I got a message saying: "Thanks! I noticed that you noticed me :) Now let's talk." Stupid me, I got my hopes up thinking there was an actual, real person out there who I could connect with and so I paid for a month. Now I realize it was just an automated bot response. I Googled it and found that lots of other people have had the same experience. That's what I call a sleazy, low down trick. Don't fall for it the way I did.

46 people found this review helpful
Verified Reviewer
Original review: Dec. 4, 2017

I have been a member on Zoosk 2x in the last 18 months. The first membership would email another member and would hear nothing back, which I thought was odd. This time I would email a member and ask them if they had sent me the message saying they were interested. The ones I did hear from said no they hadn’t made the contact. They are just after high enrolment = financial gain.

36 people found this review helpful
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Verified Reviewer
Original review: Dec. 4, 2017

I'm surprised the Government lets them operate this way. I'm not even getting suckered in to pay for this site. I kind of thought something was off and then I read all these reviews that are horrible. OkCupid is free, POF is free. Deleting Zoosk app and profile. Zoosk has a nice platform but it's worthless to me if you can't even actually meet up with someone or send messages. What's the point? Out of 98 People that are supposedly into me as a free member, I can actually message 3 that are paid members I'm guessing. I spoke to each one but I'm not interested. Site is apparently a scam.

41 people found this review helpful
Verified Reviewer
Original review: Dec. 2, 2017

Zoosk was the first dating site I joined online. I barely got any feedback, then after about a week or so I get a message from Zoosk telling me that I'm not popular! Way to make me feel good about myself guys! At that moment I canceled my account & signed up for Match. Where I did much much better. I've been off Match now for nearly a year because my current boyfriend picked me out in person. And we're planning our future together. ** you Zoosk!

30 people found this review helpful
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Verified Reviewer
Original review: Dec. 2, 2017

Absolute garbage. If you join this group you might as well just take a lighter to your cash!!! You must remember they don't want you to leave cause when you do their cash tap gets turned off. I've been a member for about 4 months and after many many tries at responding to people I get it. If you actually believe you're going to find someone here I suggest you get off the glue. They hold the reins and if you find someone you want to correspond with that means their cash tap is closing. This is a business and like all other businesses they don't want to see you stop emptying your wallet with them. Plain and simple all correspondence goes through them and they decide what makes it through to your prospective partner. If it looks like you’re going to make a real connection and stop filling up their bank account your message doesn't make it through. They give a rat’s ass whether you actually meet anyone as long as you’re giving them cash.

44 people found this review helpful

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Website:
www.zoosk.com

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