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Overall Rating2.6 out of 5
See all 202 reviews & ratings

About Tinder Reviews

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Tinder Reviews

ConsumerAffairs has collected 202 reviews and 833 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 17, 2023

During my 2 year experience being on Tinder I’ve come across 75% scammers with verified photos. (These men asking me for money.) They have no reliable safety measures and anyone can verify a photo. Tinder banned me for no reason. Prob because I’m not a paying member. Their system is setup so you don’t actually meet anyone and keep paying for the service they don’t provide. During the last 6 months of being on tinder I noticed they shadow banned me (I wasn’t viewable to other profiles). Making me unavailable to profiles who are paying reducing matches to paying members. Tinder does not provide the service it was created to provide. A safe and reliable way to meet genuine people. I’m a woman looking to date men.

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Contract & TermsStaff

Reviewed Sept. 12, 2023

I had the worst time with Tinder, the woman I met was a fake profile, was beautiful, we talked and I ended trusting her and send money and gift cards over $100k, I was luck I was able to up to $80k back with the help of **, they are expert on money recovery. Though Tinder doesn't seem to trust its users. It is an absolute joke of a dating site. Site sucks! Full of liars, fakes and scammers. An annual subscription was paid by me and my account was banned later stating as, "You have violated terms and conditions."

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    Customer Service

    Reviewed July 26, 2023

    I changed my bio to “looking to love, not loving to look” (maybe a bit corny but completely innocent) with my ig preceding it and added a pic of me with a fresh haircut on my 21st birthday and I got banned immediately after attempting to do so. Haven’t done anything that violates their TOS as I am always as respectful as possible when speaking with matches and am careful with what I add to my profile.

    I contacted Tinder support and they were essentially useless saying “please understand if your account has been banned for violating TOS” and upon sending a follow up explaining that I hadn’t violated TOS they said “we cannot disclose any further information about the ban.” They were quite obviously pre written messages they were instructed to send out as it didn’t address my messages directly and I have seen others online that have gotten the same messages upon receiving bans for nothing, so do not expect anything from their customer service. Use Hinge or Bumble or go outside and meet people, this is not an app you want to use.

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed July 26, 2023

    I had a Tinder an account that was paid for until March of 2024, but they banned me and did not refund my money. Additionally, they did not offer any specific information/evidence of what I did to break the Tinder rules and be banned. My pictures were all dressed and my profile was clean with no sexual stuff. When I communicated with people it was always respectful. I still don’t know what I did wrong. My account was also verified. When I emailed them for more specific information, they sent a general blanket statement that they send to everyone about being banned.

    “Thanks for following up. We take violations of our Terms of Service and Community Guidelines very seriously. Your account will remain banned from Tinder and you will not be able to create a new Tinder profile using your Facebook account and/or phone number. Please refer to our Terms of Use and Community Guidelines for more information about our policies.”

    I read all rules and regulations and still don’t know what was done wrong. It’s frustrating that they do not offer specific information. When I emailed them again about it and asked for more specific information as to what I did to get banned this is what they sent:

    “Your account has been banned for violations of our Terms of Use or Community Guidelines, which we take very seriously. We are unable to provide further assistance, and so we may not respond to additional requests about this case.”

    They pretty much said stop writing us because we’re not going to give you any information or a refund. This company scams people and the stories of the fake profiles are accurate!! Take your money somewhere else because you might be banned for no reason like me. There are countless people on there stating that they were banned and had to create another account under a different number. I am not going to create another account and give them more money. They lack customer service and all they care about is making money.

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    Customer ServiceStaff

    Reviewed July 2, 2023

    Hi Tinder Support Team, Thank you for your response, even though it didn't address my issue. It's disappointing that you cannot provide support when users encounter problems with their Tinder experience, especially when money is involved. It seems that Tinder takes advantage of people looking for companionship by quickly taking their money for subscriptions and add-ons but offering no assistance when their experience falls short of expectations. It's unfortunate that you didn't offer any educational resources or attempt to troubleshoot the issue, whether it was the user's fault or not.

    As someone who manages a customer success team at a fintech company in San Francisco, I'm deeply concerned by this kind of treatment of customers. Our team is expected to ensure that investors have a great experience and are equipped with the tools to be successful on our platform. If something isn't working as intended, we fix it. Our goal is for customers to feel positive about working with our company and to share their experience with others, potentially growing our customer base. If your management team saw this exchange, I doubt they would consider it an example of quality customer service.

    To be clear, I'm not angry; I'm just disappointed. As a result, I will be canceling my services with your company and switching to another app that will hopefully demonstrate more concern for creating an environment conducive to customer service and sensitivity to the fact that this app is about relationships - ironically, something that you just broke between Tinder and myself. Best wishes, Mark.

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    Reviewed July 1, 2023

    This is the biggest rip off. I bought a 1 day pass because you can't see anyone unless you pay for a day minimum. So I pay the 5.99$. I start receiving messages. All the women wanted me to go to another website to be able to meet them. Also there are no women in my area. At least nothing I would touch. So my day was up. I figured they would end the subscription. Nope they immediately charged my card 38.99 for 1 month of suspicious fake profiles! Also they don't understand age parameters.

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    Reviewed June 12, 2023

    I signed up for this site and within about a day, I was banned. I did nothing inappropriate. I look like my picture. Tinder banned me immediately and refused to let me know why. I am now scared for my safety because I don't know why I was banned. I am concerned that someone hacked my profile and put something inappropriate on this site in my name. I am very concerned that I have been hacked and Tinder refuses to help me.

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    Reviewed June 11, 2023

    Horrible experience. You get likes initially to get you to purchase the Gold or whatever, and they turn out to be bots, which Tinder clearly does nothing to police, but that's obvious considering how it all works out for them. Just a terrible experience all the way around. I'm gonna stick to the analog way of meeting people.

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    Customer ServiceOnline & App

    Reviewed April 23, 2023

    I just signed up and learning how to use the different way to swipe. Tried to log in from the app in my cell phone and I keep getting authentication through my cell phone and my email but not be able to get in. Next thing I know I need to send 2 live pictures, then I got banned. I really want to know the reasons, but there is no phone number, email address or live chat for me to talk to someone. I was charged for the subscription as soon as I signed up and this is how I was treated. This is the worst experience. Totally ruined my day. I do appreciate the verifications and checks to prevent scammers. But this is not how it should work. Maybe it is a defected AI that need to be re-evaluate. Nevertheless, I would not recommend this to anyone.

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    profile pic of the author
    Jose increased rating by 4 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with Tinder, Jose increased their star rating on April 16, 2023.

    Updated review: April 16, 2023

    Tinder did get back to me and said they refund money also. Tinder deserves a five star ⭐⭐⭐⭐⭐ for refund and not scamming me. Hopefully you have a better experience and get what you pay for with Tinder. If not I'm proof they refund and didn't scam me. So I have to say I didn't get a day on, but hey you might get different results. Good luck and Tinder does Refund and is not a scam. Thanks for reading and best of luck.

    Original Review: April 15, 2023

    Not on site 11 hrs before I was banned for no good reason. I got 2 response one sent an email and one like. In my defense the one who sent Gmail was Russian and states she needs help because she working in Russia but is now dating. Scam. The other was an innocent like. Now after finding this out I got back on site to tell Fanny. She gave me a bad email. In the opening of site at this point asked me to verify picture. In which I did then it went to a review that lasted hours and boom they banned me with no explanation but I broke a rule.

    When reading them I found nothing I did in violation to Tinder's rules. Also customer service doesn't say anything but they're reviewing. But as I said before it's a scam because not only was I banned now Im getting emails from russia. This is not cool and scary because now I think I'm in for the ** of more scams thanks to tinder who gave me no good reason or show me or tell me what I did wrong. No refunds neither thieves and scam that need to be reported especially with Russia email. Never ever pay for tinder scam. I told them and tried to fix but as you can see I'm here and as I read other reviews. seems I'm not alone. Thanks. Please be advised. tinder is a scam and customer service is nonexistent apparently.

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    Tinder author review by Mark Brooks

    Tinder is a mobile dating app that can be downloaded and used for free. It is currently the largest and most popular dating app online with over 50 million downloads. It is best known for its extremely popular swiping feature.

    • Social Media Login: Tinder uses your Facebook profile as a means of sign up for their dating app. This helps prevent fraud and makes it easy to quickly import information and photos over to Tinder so you can begin searching immediately.

    • Swiping: Tinder's popular swiping feature allows members to quickly move through matches until they find people of interest. If you do not like the profile you are looking at, swipe left and you will not see them again. If you are interested, swipe right. If you accidentally swipe in the wrong direction, you can now pay to unswipe a match.

    • Consent before contact: While most dating sites will let users contact anyone in their membership ranks, Tinder will only allow you to contact someone if you have both "Swiped Right" on each other.

    • Quick local matching: Tinder is most popularly used as a way to meet people the same day within close proximity.

    by Mark Brooks Online Dating & Matchmaking Advisor

    Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.

    Tinder Company Information

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