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Tinder
Tinder
Overall Satisfaction Rating
1.05/5
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    0
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    0
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    37
Based on 40 ratings submitted in the last year
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Tinder

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66 Tinder Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Feb. 17, 2019

There's a clear theme here - people getting banned shortly after upgrading or downloading updates. Obviously neither are bannable offenses... I think it may be a bug resulting from iCloud email being different to Facebook email. Which triggers some kind of anti-fake account process. It seems my experience is similar to many others. I could not log in a couple of days after upgrading to a paid account. I have emailed support and awaiting reply but having read the comments I am not too hopeful. One way or another I will get my money back.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 15, 2019

Tried to log into Tinder and apparently my account has been banned. I've no nudity or profanity or even much contact with other users. Tinder support simply tell me to refer to their terms and conditions however refuse to highlight which one I am accused of having broken. Very poor experience.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 14, 2019

From my bank account 2 times my money has been deducted Rs. 330 each time and no subscription was added. I want my refund or I am going to file complaint against Tinder asap! That incident happened on 14th February 2019.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2019

I subscribed to Tinder for about 1 week. During this time I experienced multiple problems with the app freezing up, not being able to upgrade to a Gold membership, and receiving "canned" replies via email from their support. Unceremoniously, my account was apparently banned/deleted. I was logged out and received the 40303 error when attempting to log back in. Internet searching revealed that the 40303 error meant my account was banned. I was the only user on my account, had no derogatory language on it, no nudity and no reason to be banned. Not to mention I paid for a month and only got a few days of service. I'm very disappointed with this app.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 12, 2019

I was on Tinder for all of 24 hours and for reasons unknown to me I was banned. I asked for help but was given only standard/stock responses saying I violated terms of service. They gave no further explanation. I had re-read the terms and I was certain that I hadn't violated any terms. They told me there was no appeals process and they wouldn't look into it any further.

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 30, 2018

I was on Tinder for about 2 hours when I got banned apparently for violating their terms and conditions. I didn't even had any matches, I have just swiped right and left for a few persons. I contacted the help support but they just sent me a standard answer about banning me for violating the terms, but I do not know what was the specific reason and cannot think of any.

20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 29, 2018

As a software developer who's been in the industry for over a decade, I can tell you that Tinder feels like something a few novices threw together in a couple of months. The technical issues are myriad and severe. I paid the $29.99 monthly charge for Tinder Gold, but the relevant features didn't actually unlock. I contacted support, but they sent me a useless form letter that didn't solve the problem. Looks like I'll have to do a chargeback.

There are other technical issues, too. If you use a VPN at all, beware. Tinder trusts GeoIP WAY too heavily, so it will suddenly decide that you've moved to wherever your VPN is located. It will start showing you people from hundreds of miles away without indicating to you that anything is wrong. Oh, and one of my email addresses was pre-banned before I even THOUGHT of starting a Tinder account. Apparently someone used my address to sign up (without having to click any sort of verification email), sent some inappropriate messages, and got permabanned from the site. Overall, Tinder is an embarrassingly poor product, and I regret trusting it with my payment details.

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15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2018

Tinder charged two of my Facebook accounts a fee for Gold Tinder. I was not aware that they did this until I found a deficit in my account amounting two Tinder Gold subscriptions. I only wanted one and yet they do not have legitimate ways of being consumer transparent. Hard to reach them. Most profiles are fake and those who respond act like scammers. They did not refund me when I complained. Those trying to convince me they are legit won't fool me again.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 21, 2018

Tinder -- Why did you cancel my account? What was the reason? You owe me a refund or reinstate my account for the duration of the 12 month service. Trust me, I will never be back after your strong arm tactics. In case you were not intelligent enough to understand, I have copied the United States government on this matter. Many complaints have been lodged against Tinder. Same thing with YOU HAVE BEEN PERMANENTLY BANNED. You have stolen money from me and you have read my demands. FTC please refer to the Department of Justice for internet fraud.

Dear Federal Trade Commission -- I subscribed to Tinder for one year at $149.99 in October 2018. Today I was cancelled by Tinder for no reason. I want a refund for the months that they have not rendered service. Furthermore, before they blindly cancel customers they need to provide a reason. Keeping my prepaid funds is a form of theft. Tinder is extremely slow to respond, and should be sanctioned for all the complaints. Please assist me and other who have been victim of Tinder's policy and strong-arm tactics. I want a refund for 10/12 * $149.99, or $124.99; plus another 20 * $4.99 for lost value of Super Likes. Or reinstate my account with an apology and another 60 Super Likes for free.

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16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2018

"Unlimited Swiping" limited to 1,500 an hour and then they ban you from swiping for 12 hours. "1 Free Tinder Boost A Month" is limited to one every 30 days and you don't get a second one until you use that Tinder Boost. If you wait another 5 or 6 days to use the boost after they give you one it's another 30 days from when you Boost your profile. The most recent issue was that my Tinder Plus just expired and the Boost I was given 3 days ago was removed from my account. In addition, "ad free" only sometimes works, almost half of the matches are bots and "you have matches waiting" is a lie.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 3, 2018

Been on this service for a few years now, suddenly I'm unable to access the service due to an error code, their "copy and paste" "help" email replies with a standard form letter claiming my account was PERMANENTLY BANNED due to violating their rules. I ask HOW I could violate rules without doing anything on the service in days or talking to anyone on the service in months and IF I get a second reply it's the same form letter sent again. HOW can they say I broke a rule but not tell me what rule I broke, also HOW can I break a rule when I wasn't even talking to anyone on the service? The only thing more useless than this BOT filled app is the worthless support that PERM-BANS users for no reason.

12 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I have been using Tinder as a paying subscriber (1 yr/$149.99) for approx 6 months. I thoroughly enjoyed the service, and met some really nice people. Then out of nowhere, I was unable to login, and got an odd error message, that indicated I was banned! I thought this must be a mistake. My profile and pics were basic and not offensive in any way. All the interactions with others were nothing out of the ordinary... typical chat, no dialog was offensive or inflammatory. I am sure of it. I contacted Tinder asking why my account was banned, and I got this "cookie cutter" email response, basically saying what I already knew that my account is banned due to violating terms and conditions. I read the terms and conditions, and I did not break any of them!

So I replied back and insisted this was a mistake, and I wanted to know what exactly did I do to break the terms/conditions. Their reply was patronizing, as again it felt scripted and just reiterated that I was banned and that they could not provide any further information about it. I am very upset. I certainly respect the need for online social services to have terms and conditions, to protect others from harassment (etc.). But I did nothing wrong! They refused to give me the specifics, as to why I was banned. They have no appeal or grievance process, and as a paying subscriber who prepaid for a year, and I feel cheated and robbed!

I called Apple, and they said there is nothing they can do regarding refund, and that I'd have to take it up with Tinder. Meanwhile Tinder says refunds have to go through Apple... This experience has been awful. If they can provide some detail as to why I was banned, I can at least understand what happened. But I got nothing. From my perspective I was banned for no reason, and with no appeal rights. As a loyal paying subscriber I deserve these basic services. I have and will continue to share my experience and discourage all from using this crappy service. There are plenty of alternatives... I write this review in hopes someone over at Tinder will see this. Their customer service is appalling, and I truly feel I robbed. I did nothing wrong to violate their terms/conditions, and I am left feeling helpless and frustrated.

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20 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

I was using Tinder on a monthly basis, after a few months, I decided to get an annual Gold membership. I was surfing for about 20 minutes after the purchase then it logged me out. After repeated failed attempts, I contacted Tinder support via email. After many frustrating requests by them for screenshots of the problem, I sent the same screenshots over and over. I logged on today to see if it would work, found that I was now banned! Now they don't have to issue a refund apparently. What a scam company.

15 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2018

I have been using a $149.99 Tinder Gold account for two years. I had just been checking Tinder and then got off for a minute then got back on it to notice I had been logged out. I attempted to log back in to only get an error message 40303. I looked on Google to find out what it meant and said my account had been banned by the company. I proceeded to contact customer service to only get a message from them stating that my account was banned and I was unable to create a new one. I was provided links to check the Community Guidelines and Terms of Service. I checked both and didn't violate any of those terms. They refuse to give any other explanation. I have never had this much trouble in the past. They provide zero customer service for a customer who has spent over $300 with them. Please use other apps to find someone to date.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 18, 2018

Received a 40303 error message which means I was banned. I know exactly what happened. Tinder gives you an ELO score that is based on how users swipe on you. One of the issues is if you hit a negative ELO score you're automatically banned. There are other reasons why users get banned but those reasons are more about misconduct. In my case I deleted my account multiple times and restarted. The website warns that if you delete your account and start a new one immediately within a few days then you are penalized with a lower ELO score. When I wrote into customer service about the error they said my ELO score was in the negative and that is not acceptable. So I am permanently banned and cannot sign up with my Facebook, e-mail, or phone number which are all permanently banned from sign up or use.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 15, 2018

Been on the app for a few months but recently got banned for no reason. It kicked me out of the login session and came up with the error message A: 40303 which means my account has been banned. I sent an email to customer support but it came back saying that they don’t have an appeal option and my account is permanently banned. I don’t see how it is fair that a company can ban a user from its website and then not tell them why they have been banned. People need to start giving bad reviews on the AppStore. Disgusting.

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2018

I used to like this site a lot but they recently banned my account and they won't tell me why. I think my account was hacked since I didn't get on for several days and when I tried to get in I was locked out. They refuse to give a reason, they just banned me and didn't even send me an email telling me I was banned. They just keep repeating the same thing over and over every time I email asking for more information. Poor customer service. I'm infuriated by this whole thing because I know I didn't violate their terms of use.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

I was locked out of my account and disabled from ever re logging in for supposed breach of terms which were never explained to me (and I didn’t breach anything) after spending dollars on Super Likes etc to make matches which are lost to me now. Basically they took money for goods/services that they then revoked. Criminal.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 3, 2018

I have been using Tinder off and on for months. This time around I have been using for a month. I had just been checking Tinder and then got off for a minute then got back on it to notice I had been logged out. I attempted to log back in to only get an error message A40303. I looked on Google to find out what it meant and said my account had been banned by the company. I proceeded to contact customer service to only get a message from them stating that my account was banned and I was unable to create a new one and provided links to check the Community Guidelines and Term and Conditions. I checked both and didn't violate any of those terms. They refuse to give me an explanation. I have never had this much trouble in the past. I am just glad that I didn't have membership with them. They are scammers! Please use other apps to find someone to date.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

I attempted logging into Tinder and kept receiving the same error message A:40303. When I reached out to customer support they informed me my account had been permanently and irreversibly banned. I was surprised because I didn’t use Tinder much to begin with. When I asked why my account had been banned they gave me a canned response. I was told me they wouldn’t elaborate further.

I suspected this to be a mistake and ask to spoke with a supervisor. They sent me another canned response that the decision was final and referred me to their community guidelines. I knew for fact I didn’t violate a guideline. Tinder has very poor customer service. Upon further research I discovered that some Tinder users like to prank other Tinder users by flagging their account. If enough people flag the account Tinder automatically closes the reported account. I have allowed Trustpilot to inform Tinder of my complaint. If Tinder responds I will post their response and keep this review updated.

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27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2018

Hello everyone, So I started my Tinder Gold subscription for 6 months a couple days ago. I recently woke up to an error code A40303. I immediately contacted Tinder customer support via email. The customer representative on the other end was so quick to judge me on breaking the TOS even though I've done nothing wrong. There are plenty of stories on the internet where Tinder has banned people for no reason. It's shocking to think they would ban me days after I spent my money on Tinder Gold and I feel like I was being ripped off. Do not use Tinder or contact their customer representatives. It is a waste of time!

33 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 9, 2018

Tinder has no customer service help pretty much at all! As previous people have said, married people are on Tinder. I found out my husband was on Tinder and was paying for a Tinder Gold membership and when I went to call the company, after he told me he had talked to them, I learned they have no phone number or chat service to contact them in any way. There is literally no way to correct any issue with them for anyone. That is horrible customer service. They just sit back and collect money from people and don't care what the outcome is.

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 29, 2018

I have been a full paying Tinder user for about 5 month. Always a gentleman! When I installed the latest update of the app around 26th of August, I got auto logged out. When I tried to log in again, my account was blocked (error message 40303). Why??? I contacted Tinder twice to highlight this as a software issue. As reply I received the same generic mail twice, telling me that my account was deleted (which I told them myself) and that they cannot tell me details. What? I assume it is just bots in the customer service scanning you complaint for keywords instead of looking into the problem and helping you. I checked the T&C's and community guidelines and I am 100% sure I did not breach it! I am actually less upset about the 80$ they ripped me off, but about being accused of wrongdoing and punished for it, without seeing any evidence. I strongly advise you to stay away from Tinder. There are many other apps.

41 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 21, 2018

I was on Tinder for approximately 10 days. Paid for membership for one month. Then I was unable to see screen when I logged on resulting in having to delete app. Reinstall. Then each time I looked off I had same issue. After three tries I deleted and reinstalled then deleted. Hence my money/membership had also disappeared. I emailed several times. Had a couple of emails back requesting for various information (including gma code). I have sent all the information to them they had requested (which was not easy to obtain) 5 days ago in order to get reimbursed. I to date have not received refund for paid membership. I have sent another tonight and wait with anticipation.

32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

I have to say that Tinder has the WORST customer service/support I have ever seen. I sent a message 3 days ago and still no reply. I've had issues before with Tinder and had to deal with an incompetent guy who just stated the obvious options when of course I had already tried them all and beyond before resorting to contacting you. You need to get a better system: call or live chat. I am paying good money for an app that has no customer service whatsoever. I was in Cabo for 11 days trying to meet people to hang out with. No matter what distance I plugged (up to 161km!) in or age range (27 to 45) I still only got 1 or 2 profile choices per day!!! How is that even possible. I even got Tinder Gold hoping that it might help. $100 cdn a year, still no matches! Of course they did not reply to my requests for support.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

I've been dating on Tinder for a while now, communicating with people for months. After not being on the app for a few days I went to login and couldn't, I emailed support which was no help other than they let me know I was banned. Banned?!? For what? I have been on with the same pictures and same profile bio for months, why am I banned. They wouldn't respond, just said that I didn't follow their terms. After reviewing the terms there is nothing I did wrong and they wouldn't respond. I mean don't they have protocols for banning people?? There are perverted men on this site, married men, etc... And these accounts are alive and active... Mine banned for NO reason.

33 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 25, 2018

I was only on Tinder for a couple of weeks and only matched with 3 people. I sent a few messages. Then, one day, I couldn't log on. It would give me all sorts of messages like "you are logged on" and give my correct name, and not allow me to log on. I was trapped in the log in loop. Then I would get messages that said "oops, something went wrong, try again." Then I got error message -1 and looked that up and it said I had a network problem. Then I got error 86501??? I reported my problem again and again and finally they said the -1 error code meant I was banned!! I did not harass anyone. I told one person I didn't want to communicate because he was a big supporter of Trump. Are we living in a free country, or not? The other guy I liked and he liked me and now I cannot contact him. Tinder should not be allowed to operate.

33 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 21, 2018

After using the app for about 10 days as a gold member, I was permanently banned. Around 30 minutes prior to this, a picture of me with a giant confetti cannon was deleted, along with a message saying something akin to "the picture was against the guidelines". The guidelines, obviously, has nothing against confetti cannons, or even real weapons for that sake. Yet my polite and concise appeals are just met with canned responses implicating I am somehow a threat to the safety of their other users, or in best case, ignored. All my matches and contacts are thus irrevocably lost. A quick google search (or as long as you'd like) will reveal that Tinder has also unjustly banned thousands of other users, and that's only counting those who'd bothered to complain about it. I find this a vehemently repulsive way of treating compliant and supportive customers, who are, after all, also human beings.

31 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 16, 2018

If you give someone your number in the Tinder app, prepare to be bombarded with scam calls. I've never gotten scam calls, and now suddenly - so many you won't know how to deal with them. I have about 100 voicemails since I gave out my number. Be careful.

25 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 30, 2018

Tinder removed my account with the error code claiming my account went against their terms of service or community guidelines. I had yet to match with anyone and the pictures on my profile was one of my face and one of the Pansexual pride flag. There was absolutely nothing in my description that was inappropriate. I simply talked about some TV shows I like. The usual things you'd expect on a Tinder profile. As far as I can tell from reading the Terms and Guidelines I did nothing wrong and they've yet to give me a reason why my account was removed despite me sending an email with a screenshot of the error code.

24 people found this review helpful
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Tinder expert review by Mark Brooks

Tinder is a mobile dating app that can be downloaded and used for free. It is currently the largest and most popular dating app online with over 50 million downloads. It is best known for its extremely popular swiping feature.

  • Social Media Login: Tinder uses your Facebook profile as a means of sign up for their dating app. This helps prevent fraud and makes it easy to quickly import information and photos over to Tinder so you can begin searching immediately.

  • Swiping: Tinder's popular swiping feature allows members to quickly move through matches until they find people of interest. If you do not like the profile you are looking at, swipe left and you will not see them again. If you are interested, swipe right. If you accidentally swipe in the wrong direction, you can now pay to unswipe a match.

  • Consent before contact: While most dating sites will let users contact anyone in their membership ranks, Tinder will only allow you to contact someone if you have both "Swiped Right" on each other.

  • Quick local matching: Tinder is most popularly used as a way to meet people the same day within close proximity.

  • Best for: People looking for new friends, casual connections, short-term relationships, and people looking to meet someone within hours of first contact.

Profile picture of Mark Brooks
Mark Brooks Online Dating & Matchmaking Contributing Editor

Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.

Tinder Company Information

Company Name:
Tinder
Year Founded:
2012
Website:
www.gotinder.com
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