Tinder

All my attempts to contact support and explain - «Dear Customer Support, I signed up to find love and never had the intention to break any rules, I was polite to members as can be seen from my message history. My profile contains true information about me as well as photos. Please check my message history and you will see that I was always polite, the photos belong to me and the profile description is written correctly and politely, I can change something if I did wrong» - to which I received the standard answer "You violated the rules of the community, the answers in your case will no longer be provided, this is our last message» … REALLY???? SERIOUSLY?

As a result, losing money and not being eligible for a refund from either Tinder or Apple because the payment was made more than 60 days ago. This is such disrespectful for a person who paid for a year sub. and did not even receive an answer why he was banned. I would understand if I was being rude or if the photos were fake, but no, my profile was perfect and correct, and I was respectful in communicating with everyone on the platform.

I am halfway into my second Gold Tier month and as many compatible guys that have matched, I should have gone on several dates and should be coupled up by now, There are many great well-filled out genuine profiles on this app but where are the serious, enthusiastic men who are standing by what is written in their profiles? I will hold out a little longer but it's a bit ridiculous at this point with so many potentials from the matches and not one real date off the app yet. Patience is definitely needed, then again I think it's just about who you meet... I know some people who have gone on dates so...

Previously, I have also had negative experiences with men on Tinder. I have always reported and unmatched/blocked those men yet I have always seen them later still on the app. Which makes me question why I was unreasonably banned and yet verbally abusive men are allowed to keep using the service. Looking at it from a logical and financial point of view men who are prone to become verbally abusive over messages have less of a chance with actually meeting women face to face, which in turn means they are more likely to buy premium services from Tinder. Unlike the women who fall victim to these awful men.

I decided to investigate what had happened with my account. I visited Tinder's website where you can contact support. They have a page where you can choose what you need help with and why. They give you the option to ask help regarding trouble with logging in due to being banned. After I had explained and expressed my confusion about the situation I sent my support request. The way Customer SUPPORT dealt with my situation was ironically UNSUPPORTIVE.

Through the course of over 10+ emails back and forth I was talking with about 5 or 6 different customer support persons. While each of my emails was different and asking new questions and trying to make more sense of the situation, each response was the exact same copy-paste response. Not only did this show me absolute carelessness and unprofessionalism it also showed me how LAZY Tinder is when it comes to helping their own CUSTOMERS. The responses were always the exact same, explaining that I was banned. It is funny how I contact them over the issue that I am banned and the response I get is "You are banned" as if I did not know that already.

The fact I have taken time out of my day to deal with customer support shows I am generally trying to fix the confusing issue, yet Tinder does not care that you are making efforts to clear up issues/mistakes with THEIR OWN SERVICE. This shows absolute lack of regard when it comes to respect, and the quality of care and helpfulness. My requests were ignored and not acknowledged in each email I received back from Tinder.

Tinder's customer support is by far the laziest and worst I have ever come across. At this point they might as well just not have this section in their business, would save them a lot of money since none of the staff they have are actually useful and you can probably get an algorithm to send the same automated copy-paste responses to people needing help. Not only will you not get your issue solved; you will most likely also be talking with a different person each time you send in a response which is even worse and for a business this LARGE, you would expect them to understand how customer support is supposed to be effective.

The chances of you being able to get help from Tinder is close to 0. It is clear they do not care about their customer experience and focus on monetization, ad-revenue and silencing people with negative experiences. Also, if you have purchased anything from them recently like perhaps just subscribing to a premium feature and after that you get banned, you can dream about getting your money back since they have no legal responsibility in that situation and you will be talking to wall.

My take is: Do not even bother with Tinder. The people you meet there will not be worth all the negative things you will experience on the app. Not only that, but Tinder as a business is just as horrible as the experience you will have on the app itself. Tinder is not meant for people looking to meet friends, love or make memorable memories. Tinder is for people who do not care about themselves or the people they plan on meeting. You are not respected. You are not valuable. You are not acknowledged. You will be disappointed. And you ARE better off without Tinder.