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Tinder
Tinder
Overall Satisfaction Rating
2.09/5
  • 5 stars
    1
  • 4 stars
    9
  • 3 stars
    7
  • 2 stars
    6
  • 1 stars
    24
Based on 47 reviews that contain star ratings
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Tinder

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47 Tinder Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Sept. 25, 2018

I attempted logging into Tinder and kept receiving the same error message A:40303. When I reached out to customer support they informed me my account had been permanently and irreversibly banned. I was surprised because I didn’t use Tinder much to begin with. When I asked why my account had been banned they gave me a canned response. I was told me they wouldn’t elaborate further.

I suspected this to be a mistake and ask to spoke with a supervisor. They sent me another canned response that the decision was final and referred me to their community guidelines. I knew for fact I didn’t violate a guideline. Tinder has very poor customer service. Upon further research I discovered that some Tinder users like to prank other Tinder users by flagging their account. If enough people flag the account Tinder automatically closes the reported account. I have allowed Trustpilot to inform Tinder of my complaint. If Tinder responds I will post their response and keep this review updated.

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12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2018

Hello everyone, So I started my Tinder Gold subscription for 6 months a couple days ago. I recently woke up to an error code A40303. I immediately contacted Tinder customer support via email. The customer representative on the other end was so quick to judge me on breaking the TOS even though I've done nothing wrong. There are plenty of stories on the internet where Tinder has banned people for no reason. It's shocking to think they would ban me days after I spent my money on Tinder Gold and I feel like I was being ripped off. Do not use Tinder or contact their customer representatives. It is a waste of time!

18 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Sept. 9, 2018

Tinder has no customer service help pretty much at all! As previous people have said, married people are on Tinder. I found out my husband was on Tinder and was paying for a Tinder Gold membership and when I went to call the company, after he told me he had talked to them, I learned they have no phone number or chat service to contact them in any way. There is literally no way to correct any issue with them for anyone. That is horrible customer service. They just sit back and collect money from people and don't care what the outcome is.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 29, 2018

I have been a full paying Tinder user for about 5 month. Always a gentleman! When I installed the latest update of the app around 26th of August, I got auto logged out. When I tried to log in again, my account was blocked (error message 40303). Why??? I contacted Tinder twice to highlight this as a software issue. As reply I received the same generic mail twice, telling me that my account was deleted (which I told them myself) and that they cannot tell me details. What? I assume it is just bots in the customer service scanning you complaint for keywords instead of looking into the problem and helping you. I checked the T&C's and community guidelines and I am 100% sure I did not breach it! I am actually less upset about the 80$ they ripped me off, but about being accused of wrongdoing and punished for it, without seeing any evidence. I strongly advise you to stay away from Tinder. There are many other apps.

20 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 21, 2018

I was on Tinder for approximately 10 days. Paid for membership for one month. Then I was unable to see screen when I logged on resulting in having to delete app. Reinstall. Then each time I looked off I had same issue. After three tries I deleted and reinstalled then deleted. Hence my money/membership had also disappeared. I emailed several times. Had a couple of emails back requesting for various information (including gma code). I have sent all the information to them they had requested (which was not easy to obtain) 5 days ago in order to get reimbursed. I to date have not received refund for paid membership. I have sent another tonight and wait with anticipation.

17 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

I have to say that Tinder has the WORST customer service/support I have ever seen. I sent a message 3 days ago and still no reply. I've had issues before with Tinder and had to deal with an incompetent guy who just stated the obvious options when of course I had already tried them all and beyond before resorting to contacting you. You need to get a better system: call or live chat. I am paying good money for an app that has no customer service whatsoever. I was in Cabo for 11 days trying to meet people to hang out with. No matter what distance I plugged (up to 161km!) in or age range (27 to 45) I still only got 1 or 2 profile choices per day!!! How is that even possible. I even got Tinder Gold hoping that it might help. $100 cdn a year, still no matches! Of course they did not reply to my requests for support.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

I've been dating on Tinder for a while now, communicating with people for months. After not being on the app for a few days I went to login and couldn't, I emailed support which was no help other than they let me know I was banned. Banned?!? For what? I have been on with the same pictures and same profile bio for months, why am I banned. They wouldn't respond, just said that I didn't follow their terms. After reviewing the terms there is nothing I did wrong and they wouldn't respond. I mean don't they have protocols for banning people?? There are perverted men on this site, married men, etc... And these accounts are alive and active... Mine banned for NO reason.

26 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 25, 2018

I was only on Tinder for a couple of weeks and only matched with 3 people. I sent a few messages. Then, one day, I couldn't log on. It would give me all sorts of messages like "you are logged on" and give my correct name, and not allow me to log on. I was trapped in the log in loop. Then I would get messages that said "oops, something went wrong, try again." Then I got error message -1 and looked that up and it said I had a network problem. Then I got error 86501??? I reported my problem again and again and finally they said the -1 error code meant I was banned!! I did not harass anyone. I told one person I didn't want to communicate because he was a big supporter of Trump. Are we living in a free country, or not? The other guy I liked and he liked me and now I cannot contact him. Tinder should not be allowed to operate.

21 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 21, 2018

After using the app for about 10 days as a gold member, I was permanently banned. Around 30 minutes prior to this, a picture of me with a giant confetti cannon was deleted, along with a message saying something akin to "the picture was against the guidelines". The guidelines, obviously, has nothing against confetti cannons, or even real weapons for that sake. Yet my polite and concise appeals are just met with canned responses implicating I am somehow a threat to the safety of their other users, or in best case, ignored. All my matches and contacts are thus irrevocably lost. A quick google search (or as long as you'd like) will reveal that Tinder has also unjustly banned thousands of other users, and that's only counting those who'd bothered to complain about it. I find this a vehemently repulsive way of treating compliant and supportive customers, who are, after all, also human beings.

20 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 16, 2018

If you give someone your number in the Tinder app, prepare to be bombarded with scam calls. I've never gotten scam calls, and now suddenly - so many you won't know how to deal with them. I have about 100 voicemails since I gave out my number. Be careful.

18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 30, 2018

Tinder removed my account with the error code claiming my account went against their terms of service or community guidelines. I had yet to match with anyone and the pictures on my profile was one of my face and one of the Pansexual pride flag. There was absolutely nothing in my description that was inappropriate. I simply talked about some TV shows I like. The usual things you'd expect on a Tinder profile. As far as I can tell from reading the Terms and Guidelines I did nothing wrong and they've yet to give me a reason why my account was removed despite me sending an email with a screenshot of the error code.

17 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: June 28, 2018

I really wish they would actually care about their clients especially the paying ones. I have had Tinder gold a few times and I am getting ripped off because they have not ever figured out how to let us pick the age range required. Because of this, I am constantly getting matches that are much younger and it is a waste of my time. Especially when I go out of my way to pay for boosts. I am 66 and I want to choose the age range. Bumble has it down and you basically slide the moving scale to where you want it. Yours does not let me.

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 11, 2018

Tinder, deleted my golder membership account. Spent 30 USD. I did buy Tinder membership. Okay. But you --- TINDER suddenly and without any reason CLOSED my account. I cannot enter my account. I used my phone number in order to open TINDER account, and I did used my Google account for payment. Please search with my phone number **. Please specifically say me, which part of my words, you cannot able to comprehend???

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 5, 2018

I have been on this site only for a couple of months. My two first experiences were very pleasant. We only had dinner. My last experience was a disaster which I never had the opportunity to meet the man who turned out to be a scammer. He lied about where he lives and it turned out that he lives out of the country. Very handsome man and loving but a scammer. He wanted $2000.00 from me which he did not get.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 14, 2018

This site is dangerous. Be aware of woman who ask for your phone number after a few conversations. They are looking to scam. I met someone on Tinder who looked like a skinny, beautiful ** female. When I met her, she was ** and curvy. Nothing wrong with that but she misrepresented who she was. Furthermore, she was a hooker. Not good.

25 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 3, 2018

As somebody that never writes reviews this year fact I am writing this is an indication of this year for stretching disappointment and quite frankly and yeah I feel at this app period. It is the worst app I have ever used. That's right. Not the worst dating site the worst app. First of all let me show you I have tried it on multiple devices of different makes and different internet connections to eliminate that as an issue and the same problems arose on the three different devices from a Sony phone to an Apple iPad and Samsung tablet. The only thing that's appeared to work correctly was installation of the application. After that creating an account either using Facebook or creating it manually was ridiculously frustrating.

I was given a repeated errors saying, "Something went wrong. Please try later." Well I managed to get past the first stage of registration. I got repeated errors with email verification. At some point I managed to actually log on but then would get repeated errors when I trying to find people near me again. It comes up, "Sorry something went wrong. Please try again later." It does this more often than he finds people. The app itself is difficult to use when it is working. It doesn't explain things well. Everything needed or worth having costs extra money. I felt I was just guessing on how the whole thing works. I don't feel like I know how my profile is being presented. I want to find people I have liked.

I am sure there is a way but it is confusing. Send with guidance and just fails extremely basic and designs to keep you spending at every level. The worst thing of all is how unreliable it is. If you do eventually managed to talk to somebody they will lose interest because you won't be able to Long Arm again a few hours later to talk to them you won't know why or what the problem is. It just saying that it's not worth more than it does. I have never had such an awful painful frustrating experience with anything running code before. I beg you go somewhere else. Don't even look at it. Never come back. Advise everyone to go somewhere else. I guess it's a business and designed to make money but at least you should get some kind of service for you on it. This is just rubbish rubbish rubbish x infinity.

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21 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: April 11, 2018

Tinder from South Africa suddenly becomes Be2.com from Luxembourg. In the absence of an industry standard such as the right to UNSUBSCRIBE, made mandatory a few years ago, these guys provide NO way of clicking the AUTO renew button off. That means, when the end of your subscription arrives they will deduct the same amount which magically changes from R77 for six months, to R77 a WEEK! Good luck.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 6, 2018

Hey guys, I was using Tinder for a couple of months until one day I got banned from the app for no reasons whatsoever. Customer service is useless sending you links to their policies and guidelines (from reading which you understand that you are as clean as an angel), maximum you get from them is "Unfortunately, we cannot provide any more detailed information at this time". No warning, no support, no interest in keeping you as a customer - just ban, that's it. Needless to say - no refund for unused subscription... You lose your money for reasons you don't know. After reading other people's reviews I understand that anyone can get banned without explanations... Even angels. Sadly Tinder was the worst internet community experience I have had in my almost 40 years of life...

37 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 30, 2018

I have had not ONE person in my area. Every man that has contacted me is a scammer and asks for money. I specifically asked for ** men in my area. That didn’t happen. I’ve had better luck in every other site I’ve tried out. This one won’t be the one I choose to use.

40 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 5, 2018

I've had this app for over 2 years now. I've never had a problem with it. We all use it for ** and giggles and today my account got deleted for no reason. I've never posted anything offensive or nudes or anything of that sort. I've seen many other profiles with content way more offensive than mine so I give this app a 1.

33 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Feb. 17, 2018

I signed up for the paid service with Tinder in which they charge you every 6 months. I didn't use it much and neglected to cancel the subscription. After 2 payments of $76 I contacted them to request that my account be cancelled and a refund of the most recent charge of $76 (which was only 19 days prior to my request). They said that since it wasn't within 14 days, they refused to refund this charge. Although they knew I had not used the service for more than 6 months and would not use it for the subsequent 6 months for which my account was charged, this company has refused to refund any portion of the charge.

25 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 31, 2018

I asked SOLELY for Nicaraguan residents, not necessarily Nicaraguan women per say, just those in my specifically stated region. I received nearly 100 "requests" or "views" from probably 30+ countries and not ONE from what I specifically stated. With a little "encouragement" from the site I was told if I "upgraded" I'd receive more specific potential mates that I described in great depth. I have received zero, but again "requests" from every other continent other than the one I live in.

Farce, spend much time (another disappointment) that I was describing the needed description of who I "think" I am and what I "think" I want in a MATE in more than BS short story, the WHOLE dialogue was erased WITHOUT warning that my "session" had EXPIRED, try again. Not a lot of money, but yes even proved who I was "verified" with passport (Which I think is a nice valid point of eliminating falsified photos of others) but wasted a great amount of time and a lot of "deep" thought that I put into this. It's not a game, and I feel I got taken as an idiot looking for love with someone of same likes, but DIFFERENTLY within a physical location that makes meeting frequently a must.

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22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 30, 2018

Tinder are the typical corporate con company. They sign you up and as no one reads the pages and pages of terms and conditions then bam they delete your account. No warnings, no support like, "Oh we don't think you should post this picture," not as much as an email saying, "Hi user thanks for the 100 you paid us but bye we have deleted your account and if you want you money back then follow this link which goes nowhere and try to understand the ridiculously complex refund process we set up so we can ensure we can steal your money." I mean seriously is no one policing these con artists? Please please boycott this rip off company because they will steal your money.

38 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 6, 2018

I joined Tinder for about 8 months and I recently deleted the app for a few reasons: Every time I get a match, I end up getting unmatched by numerous men probably since I am a trans lady/ladyboy, they are either just fooling around or they want to hurt me, not funny at all and very disheartening because most of us trans ladies are after a relationship too. Every time I text with a guy and he wants to meet up, he ends up either blocking/deleting his profile or he unmatches me and I never hear back from him again. The text gets deleted while in the middle of a discussion.

If there is a way that Tinder could improve its app by narrowing the searches to "men interested in ladyboy/transgender people", that would be nice, otherwise I wouldn't use this app ever again. Just a fair warning to transgender ladies who decide to use this app, if you get matched with a few guys on there, just be warned that you will be unmatched by some guys or get cut off while in the middle of a text discussion because they are here to fool you. I've been online dating for four years and all of the sites I tried never have worked for me and it is really hard for me as a trans lady without surgery to find that special someone.

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24 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2017

After watching Good Morning America I felt that the online dating app Tinder was a good thing, so I joined and things were fine for two days, then recently my account was closed, and when I tried to get it resolved the 'customer service' contact for Tinder, ended up being hackers who wanted to gain access to my accounts. Sadly they did, but I did report them to the BBB, the FBI and the police. I don't understand how Tinder is still in business if they don't have a true way for customers to contact them and how is that legal!? So not only am I out of money but have to make sure I won't be hacked and my information is secure! On top of that, they have three different locations for their 'corporate office'! So in other words they don't want to be held accountable!

46 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Aug. 19, 2017

I just joined the site, nothing against it, but there are only about 24 people from my area, and some are from Canada which does nothing for me. I'm getting messages, but they are from Scammers who are always on these sites, who do NOT live near me. I called one out, who got nasty when I questioned her on why her photo shows up on Google image search 200 times!

60 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 13, 2017

Tinder bans people for no reason, am I the only one? I'm aware that I am not the only person. I see that they are banning people for being racist, but what is their company doing to make customers feel like they are not being discriminated against? For over 2 months, Tinder has had my account under review for no reason. When I sent them emails, explaining everything they never responded. When they did respond, I got, "We are working on the issue." Finally, last month, I was able to log into my account. After 3 days, they blocked my account. I sent an email to them and a guy name Carl emailed me back saying that I was banned from the dating site. However, they gave me no reason.

74 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Feb. 24, 2017

I just as of 1 day ago finally decided to download the Tinder app. Had heard mixed reviews about it and I clearly see why. For one, I've practically given up on dating or meeting anyone for a lasting relationship. For one, I hear a lot of women complaining that most of the guys on there are scumbags just looking to get laid or use somebody. However, what these women are NOT being honest about is that most of the women ARE THE SAME EXACT WAY, except they claim to have justifiable reasons for acting in the same manner of motives that the guys they bad mouth are acting. Shame, shame, ladies. Tell the truth.

Secondly (I'm a guy), I must say that while there are douchebags on Tinder, as well as EVERY DATING SITE, and that there are douchebags in BOTH genders, it does make it next to impossible for well-meaning people to actually find a well-meaning person. I'm 35 and have my own money and all that, so I have no reason to mooch off anybody, and I also prefer to meet and have a LASTING relationship that is based on personality and common interests instead of money and sex.

I've swiped through quite a few profiles already, and I DO READ PROFILES instead of just swipe-like. From what I've seen, NO WONDER certain people can't find anybody! Look at the stuck-up trash they post on their profile description!

And finally, these dating/sex sites (or whatever you choose to call them) are NOT out to help you, the dear and valued customer, to find the love of your life. It is all just deceptive marketing. Marketing can make dog crap look like peach cobbler and sell it. The people who run these sites are only interested in only your wallets and bank accounts, and they couldn't care any less about you as a person.

Tinder and other social sites are a good thing when they are used responsibly, like staying in contact with friends and family. However, nobody should be oblivious from noticing that most, if not all of these sites, DO promote/advertise sex/hookup sites. Just be careful on these social/dating sites and DO NOT RUSH anything that may be going on between yourself and somebody else. Sex and pillow talk are for just a few hours. An actual relationship that is grounded in the right basis will last a lifetime if it is with the right person.

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200 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 29, 2016

Helped me to meet a number of interesting people. Wide variety of people helped me to narrow selection to people I felt I was more compatible with. Went on a number of good dates and a few went further. Pretty well. After entering my information most of the people had similar interests and I found them to be pretty compatible with me. I enjoyed meeting the people it selected for me. A lot of setting helped me determine what information I wanted to provide publicly. they were fairly robust and i felt comfortable with them. The mobile app was simple and easy to use. I enjoyed being able to access it anywhere and have a similar user experience to what I had on my laptop.

49 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 28, 2016

It is definitely more of a hook-up app than anything else. it was a way for me to get free dinners out of dudes before I used a different dating service to meet my husband. A lot of the dudes are scummy but there are a few who were pretty high quality but that's just the way of the world. It is not indicative of the app. It seemed fine enough to me. I had no problems with that aspect of it but I wouldn't be surprised if other people did. It is exactly what you need a mobile app to be. Nothing more and nothing less. Sheer mediocrity of a mobile app so it was just fine and dandy to me.

66 people found this review helpful
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Tinder expert review by Mark Brooks

Tinder is a mobile dating app that can be downloaded and used for free. It is currently the largest and most popular dating app online with over 50 million downloads. It is best known for its extremely popular swiping feature.

  • Social Media Login: Tinder uses your Facebook profile as a means of sign up for their dating app. This helps prevent fraud and makes it easy to quickly import information and photos over to Tinder so you can begin searching immediately.

  • Swiping: Tinder's popular swiping feature allows members to quickly move through matches until they find people of interest. If you do not like the profile you are looking at, swipe left and you will not see them again. If you are interested, swipe right. If you accidentally swipe in the wrong direction, you can now pay to unswipe a match.

  • Consent before contact: While most dating sites will let users contact anyone in their membership ranks, Tinder will only allow you to contact someone if you have both "Swiped Right" on each other.

  • Quick local matching: Tinder is most popularly used as a way to meet people the same day within close proximity.

  • Best for: People looking for new friends, casual connections, short-term relationships, and people looking to meet someone within hours of first contact.

Profile picture of Mark Brooks
Mark Brooks Online Dating & Matchmaking Contributing Editor

Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.

Tinder Company Information

Company Name:
Tinder
Year Founded:
2012
Website:
www.gotinder.com
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