
Tinder Reviews
- 4,642,665 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About Tinder
- User-friendly mobile interface
- Diverse user base
- Good privacy settings
- Poor customer support
- Frequent account bans
- Technical issues with app
Tinder Reviews
Filter by Rating
- (13)
- (12)
- (17)
- (15)
- (152)
Popular Mentions
- 4,642,665 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,642,665 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 17, 2023
During my 2 year experience being on Tinder I’ve come across 75% scammers with verified photos. (These men asking me for money.) They have no reliable safety measures and anyone can verify a photo. Tinder banned me for no reason. Prob because I’m not a paying member. Their system is setup so you don’t actually meet anyone and keep paying for the service they don’t provide. During the last 6 months of being on tinder I noticed they shadow banned me (I wasn’t viewable to other profiles). Making me unavailable to profiles who are paying reducing matches to paying members. Tinder does not provide the service it was created to provide. A safe and reliable way to meet genuine people. I’m a woman looking to date men.
Reviewed Sept. 12, 2023
I had the worst time with Tinder, the woman I met was a fake profile, was beautiful, we talked and I ended trusting her and send money and gift cards over $100k, I was luck I was able to up to $80k back with the help of **, they are expert on money recovery. Though Tinder doesn't seem to trust its users. It is an absolute joke of a dating site. Site sucks! Full of liars, fakes and scammers. An annual subscription was paid by me and my account was banned later stating as, "You have violated terms and conditions."
Reviewed July 26, 2023
I changed my bio to “looking to love, not loving to look” (maybe a bit corny but completely innocent) with my ig preceding it and added a pic of me with a fresh haircut on my 21st birthday and I got banned immediately after attempting to do so. Haven’t done anything that violates their TOS as I am always as respectful as possible when speaking with matches and am careful with what I add to my profile.
I contacted Tinder support and they were essentially useless saying “please understand if your account has been banned for violating TOS” and upon sending a follow up explaining that I hadn’t violated TOS they said “we cannot disclose any further information about the ban.” They were quite obviously pre written messages they were instructed to send out as it didn’t address my messages directly and I have seen others online that have gotten the same messages upon receiving bans for nothing, so do not expect anything from their customer service. Use Hinge or Bumble or go outside and meet people, this is not an app you want to use.
Reviewed July 26, 2023
I had a Tinder an account that was paid for until March of 2024, but they banned me and did not refund my money. Additionally, they did not offer any specific information/evidence of what I did to break the Tinder rules and be banned. My pictures were all dressed and my profile was clean with no sexual stuff. When I communicated with people it was always respectful. I still don’t know what I did wrong. My account was also verified. When I emailed them for more specific information, they sent a general blanket statement that they send to everyone about being banned.
“Thanks for following up. We take violations of our Terms of Service and Community Guidelines very seriously. Your account will remain banned from Tinder and you will not be able to create a new Tinder profile using your Facebook account and/or phone number. Please refer to our Terms of Use and Community Guidelines for more information about our policies.”
I read all rules and regulations and still don’t know what was done wrong. It’s frustrating that they do not offer specific information. When I emailed them again about it and asked for more specific information as to what I did to get banned this is what they sent:
“Your account has been banned for violations of our Terms of Use or Community Guidelines, which we take very seriously. We are unable to provide further assistance, and so we may not respond to additional requests about this case.”
They pretty much said stop writing us because we’re not going to give you any information or a refund. This company scams people and the stories of the fake profiles are accurate!! Take your money somewhere else because you might be banned for no reason like me. There are countless people on there stating that they were banned and had to create another account under a different number. I am not going to create another account and give them more money. They lack customer service and all they care about is making money.
Reviewed July 2, 2023
Hi Tinder Support Team, Thank you for your response, even though it didn't address my issue. It's disappointing that you cannot provide support when users encounter problems with their Tinder experience, especially when money is involved. It seems that Tinder takes advantage of people looking for companionship by quickly taking their money for subscriptions and add-ons but offering no assistance when their experience falls short of expectations. It's unfortunate that you didn't offer any educational resources or attempt to troubleshoot the issue, whether it was the user's fault or not.
As someone who manages a customer success team at a fintech company in San Francisco, I'm deeply concerned by this kind of treatment of customers. Our team is expected to ensure that investors have a great experience and are equipped with the tools to be successful on our platform. If something isn't working as intended, we fix it. Our goal is for customers to feel positive about working with our company and to share their experience with others, potentially growing our customer base. If your management team saw this exchange, I doubt they would consider it an example of quality customer service.
To be clear, I'm not angry; I'm just disappointed. As a result, I will be canceling my services with your company and switching to another app that will hopefully demonstrate more concern for creating an environment conducive to customer service and sensitivity to the fact that this app is about relationships - ironically, something that you just broke between Tinder and myself. Best wishes, Mark.
Reviewed July 1, 2023
This is the biggest rip off. I bought a 1 day pass because you can't see anyone unless you pay for a day minimum. So I pay the 5.99$. I start receiving messages. All the women wanted me to go to another website to be able to meet them. Also there are no women in my area. At least nothing I would touch. So my day was up. I figured they would end the subscription. Nope they immediately charged my card 38.99 for 1 month of suspicious fake profiles! Also they don't understand age parameters.
Reviewed June 12, 2023
I signed up for this site and within about a day, I was banned. I did nothing inappropriate. I look like my picture. Tinder banned me immediately and refused to let me know why. I am now scared for my safety because I don't know why I was banned. I am concerned that someone hacked my profile and put something inappropriate on this site in my name. I am very concerned that I have been hacked and Tinder refuses to help me.
Reviewed June 11, 2023
Horrible experience. You get likes initially to get you to purchase the Gold or whatever, and they turn out to be bots, which Tinder clearly does nothing to police, but that's obvious considering how it all works out for them. Just a terrible experience all the way around. I'm gonna stick to the analog way of meeting people.
Reviewed April 23, 2023
I just signed up and learning how to use the different way to swipe. Tried to log in from the app in my cell phone and I keep getting authentication through my cell phone and my email but not be able to get in. Next thing I know I need to send 2 live pictures, then I got banned. I really want to know the reasons, but there is no phone number, email address or live chat for me to talk to someone. I was charged for the subscription as soon as I signed up and this is how I was treated. This is the worst experience. Totally ruined my day. I do appreciate the verifications and checks to prevent scammers. But this is not how it should work. Maybe it is a defected AI that need to be re-evaluate. Nevertheless, I would not recommend this to anyone.

Updated review: April 16, 2023
Tinder did get back to me and said they refund money also. Tinder deserves a five star ⭐⭐⭐⭐⭐ for refund and not scamming me. Hopefully you have a better experience and get what you pay for with Tinder. If not I'm proof they refund and didn't scam me. So I have to say I didn't get a day on, but hey you might get different results. Good luck and Tinder does Refund and is not a scam. Thanks for reading and best of luck.
Original Review: April 15, 2023
Not on site 11 hrs before I was banned for no good reason. I got 2 response one sent an email and one like. In my defense the one who sent Gmail was Russian and states she needs help because she working in Russia but is now dating. Scam. The other was an innocent like. Now after finding this out I got back on site to tell Fanny. She gave me a bad email. In the opening of site at this point asked me to verify picture. In which I did then it went to a review that lasted hours and boom they banned me with no explanation but I broke a rule.
When reading them I found nothing I did in violation to Tinder's rules. Also customer service doesn't say anything but they're reviewing. But as I said before it's a scam because not only was I banned now Im getting emails from russia. This is not cool and scary because now I think I'm in for the ** of more scams thanks to tinder who gave me no good reason or show me or tell me what I did wrong. No refunds neither thieves and scam that need to be reported especially with Russia email. Never ever pay for tinder scam. I told them and tried to fix but as you can see I'm here and as I read other reviews. seems I'm not alone. Thanks. Please be advised. tinder is a scam and customer service is nonexistent apparently.
Reviewed Feb. 16, 2023
I found this dating site fun and easy to use. I had tried a few others (Hinge, Bumble) but I found Tinder to be both affordable and crowded with many attractive options and interesting people. There are definitely a broad range of personalities, orientations and ethnicities. I went on quite a few dates with men and women and found most everyone to be polite and honest. Yes, there were a few rude ones, but it overall it was a pleasant experience. I eventually found my perfect match on Tinder, tho I had to broaden my dating range a little further to another city, but we are deeply in love and have moved in together! We expect to be engaged soon and couldn’t be happier or more compatible in our lives! Thank you so much, to all the staff at Tinder for making our dreams come true! We never would have met otherwise!
Reviewed Jan. 18, 2023
Full of beautiful women trying to get account numbers from crypto by gaining your confidence of love and then slowly getting you to invest in crypto trading and eventually getting all your log in information and account numbers by insisting you give them a screenshot of every step so you don't do anything wrong. Why would a beautiful woman that is model material be interested in an old man??? Why would a beautiful woman that is model material be on a dating site at all??? When I realized I was being conned, I had to change all my passwords to my bank, crypto accounts, emails etc... I also had to withdraw all my Coinbase and ETH. money and put it in a safe wallet. After I did that, I noticed that all the values have been going up consistently causing me to lose thousands...
Reviewed Nov. 17, 2022
Same-sex oriented male here with a very straight-forward, thorough profile and a decent amount of likes and matches. My pictures are clear, clean and current. It seems it's been the same routine with too many guys on here; both match, I often initiate conversation, it lasts a little bit then they stop. Or guys will match me and then I initiate convo and then there is nothing on their end as a response. It seems no one I've interfaced is serious about consistent conversation or even getting off the app for a real in-person date.
I am halfway into my second Gold Tier month and as many compatible guys that have matched, I should have gone on several dates and should be coupled up by now, There are many great well-filled out genuine profiles on this app but where are the serious, enthusiastic men who are standing by what is written in their profiles? I will hold out a little longer but it's a bit ridiculous at this point with so many potentials from the matches and not one real date off the app yet. Patience is definitely needed, then again I think it's just about who you meet... I know some people who have gone on dates so...
Reviewed Nov. 14, 2022
I was using Tinder for a while and suddenly I got banned. First I was frustrated because I paid a whole year of a subscription and I don't get my money back, and nobody told me why they banned me, I am always very polite in my conversation so I have no idea. Customer service is nowhere to be found. Now after using other apps like Badoo and Lovoo I realized that they are much better and they have the same features as Tinder for free. I would get a lot of fake profiles in Tinder, not anymore, Also I get much more matches and have much more features that I didn't have in Tinder.
Reviewed Sept. 28, 2022
Tinder is an app that many can agree promotes positivity, inclusivity and equality. However, when you get in contact with their Customer Support, you will notice why Tinder has a such a bad reputation in the online-dating world. I activated my account one day and the next day I was banned. During the time I had to use the account I remained respectful and mature. The only problematic things that had happened were men who wanted me to meet them in their car after I had told them I am first, not looking for hook ups, and secondly, prefer meeting in a public place during daytime. The men were visibly upset over me not trusting to meet a complete stranger in the middle of the night which means they most likely reported me for whatever excuse they seemed to fit best.
Previously, I have also had negative experiences with men on Tinder. I have always reported and unmatched/blocked those men yet I have always seen them later still on the app. Which makes me question why I was unreasonably banned and yet verbally abusive men are allowed to keep using the service. Looking at it from a logical and financial point of view men who are prone to become verbally abusive over messages have less of a chance with actually meeting women face to face, which in turn means they are more likely to buy premium services from Tinder. Unlike the women who fall victim to these awful men.
I decided to investigate what had happened with my account. I visited Tinder's website where you can contact support. They have a page where you can choose what you need help with and why. They give you the option to ask help regarding trouble with logging in due to being banned. After I had explained and expressed my confusion about the situation I sent my support request. The way Customer SUPPORT dealt with my situation was ironically UNSUPPORTIVE.
Through the course of over 10+ emails back and forth I was talking with about 5 or 6 different customer support persons. While each of my emails was different and asking new questions and trying to make more sense of the situation, each response was the exact same copy-paste response. Not only did this show me absolute carelessness and unprofessionalism it also showed me how LAZY Tinder is when it comes to helping their own CUSTOMERS. The responses were always the exact same, explaining that I was banned. It is funny how I contact them over the issue that I am banned and the response I get is "You are banned" as if I did not know that already.
The fact I have taken time out of my day to deal with customer support shows I am generally trying to fix the confusing issue, yet Tinder does not care that you are making efforts to clear up issues/mistakes with THEIR OWN SERVICE. This shows absolute lack of regard when it comes to respect, and the quality of care and helpfulness. My requests were ignored and not acknowledged in each email I received back from Tinder.
Tinder's customer support is by far the laziest and worst I have ever come across. At this point they might as well just not have this section in their business, would save them a lot of money since none of the staff they have are actually useful and you can probably get an algorithm to send the same automated copy-paste responses to people needing help. Not only will you not get your issue solved; you will most likely also be talking with a different person each time you send in a response which is even worse and for a business this LARGE, you would expect them to understand how customer support is supposed to be effective.
The chances of you being able to get help from Tinder is close to 0. It is clear they do not care about their customer experience and focus on monetization, ad-revenue and silencing people with negative experiences. Also, if you have purchased anything from them recently like perhaps just subscribing to a premium feature and after that you get banned, you can dream about getting your money back since they have no legal responsibility in that situation and you will be talking to wall.
My take is: Do not even bother with Tinder. The people you meet there will not be worth all the negative things you will experience on the app. Not only that, but Tinder as a business is just as horrible as the experience you will have on the app itself. Tinder is not meant for people looking to meet friends, love or make memorable memories. Tinder is for people who do not care about themselves or the people they plan on meeting. You are not respected. You are not valuable. You are not acknowledged. You will be disappointed. And you ARE better off without Tinder.
Reviewed Sept. 22, 2022
I literally set up my account in the morning and after changing some photos that were just of my face and nothing explicit (following the proper protocol as the rest of the people who wrote the reviews) they banned my account for no reason. I sent an email and no response yet. So they scam me out of $34.00. I would like an explanation and a refund. This is total **.
Reviewed Aug. 17, 2022
The moderators of this app treat users shockingly unfairly. You pay astronomical fees for the platinum service. Then you write a fair and respectful bio of what you are and aren't looking for, which somebody finds offensive, because she is not in your strike zone. They then report you and the moderators just ban you without any forewarning. You lose all the money you paid, irrespective of how much time is left on your subscription. Essentially they rob you out of your money without good reason.
Reviewed June 29, 2022
After being on this site for about a week & following all posted guidelines even verifying my pictures, I was banned, account taken down and given no explanation as to why this happened. This is just Ridiculous. Then I followed up to their customer service to inquire why this happened and how I violated community guidelines and why I was suddenly banned and their response was an automated, "we take our communities safety seriously," type thing. I'm still trying to figure out exactly what I did. This site is a joke and I'm wondering how these people manage to keep this app up and going to this day.
Reviewed June 12, 2022
Tinder has gotten really bad since my last visit. They've turned into a money hungry app that doesn't care at all about the needs of the person. I had no idea that you now have limited amounts of swipes to use before they charge you minimum 20 pounds to continue on swiping and see who possibly may have liked your post for extra money. They really play on men's shortcomings trying to seek a partner, total garbage.
Reviewed June 8, 2022
So yesterday I heard from friends that Tinder was a good option as a dating site. So, I tried setting up an account. Then:
2. Account had me in a continuous "Prove you're a real person" loop. Even after I cleared cache, cookies, downloads, browser history, passwords, and everything else.
3. Reached out for support and they literally told me to keep solving them... Which I had done (not even exaggerating) 30+ times in a row... Several different times.
4. No more loop... Because I'm blocked!!!
5. Reread all the terms and conditions etc. And I broke not a single one!
6. Reach out for assistance again - explaining the situation.
7. Noooooo appeals processss...
*Insert disapproving comment here.* -from lonely and pissed.
Reviewed May 18, 2022
That is exactly what happened. And Tinder will not address the issue or even explain why I was banned. Their help doesn't help... they just cut and paste responses like this... Which doesn't provide any information to solve the issue... Tinder is pathetic. Go to another social media site to meet people, Tinder is a joke. "Hello, Thanks for following up. Unfortunately, we cannot provide any more detailed information at this time. Please feel free to refer to our Terms of Service (www.gotinder.com/terms) or Community Guidelines (www.gotinder.com/community-guidelines). Best,'
Reviewed May 5, 2022
Purchased 6 months gold subscription and two days later tinder banned my profile without giving any reason. Tinder is a fraudulent app with zero customer service. They just take your money and do not reply to any of your queries. Another thing which I noticed is that 90 % of profiles on tinder are of prostitutes who directly ask money for meeting. Tinder is not a dating site but a paid escort site. Guys, avoid tinder at all costs. You wont get any match or hook-up but instead you will end up spending hundreds of dollars with zero outcome.

Reviewed March 11, 2022
Keep in mind, should you decide to leave Tinder, aka delete your account, good luck with that. Tinder has a tight grip on you and won't let you do that. The reason? Of course $$$. Good thing I didn't pay a dime. But was unable to delete my account nevertheless. When emailing customer service, received a reply that this ticket will be escalated. That's the last I heard from them. I guess my account is now a phantom one which is apparently how Tinder accumulates members. Guess how many more accounts are the same way. I bet that includes both genders. Am definitely not coming back to Tinder and recommend staying away from it.
Reviewed Jan. 28, 2022
Not a lot of people on the app yet, Just waiting for the right guys to join. The search filter is funny because it lets users search based on the type of person you're looking for like Church girl, model, milf, girl next door, and more. I hope to see more guys on the app so I can start to chat with them.

Reviewed Jan. 16, 2022
I've used some pretty bad apps. This app crashed repeatedly while I was trying to delete my profile. It also forces users to allow GPS, which doesn't make sense. It doesn't seem to trust its users, or what they want from this app which is - now I understand - obviously used for indecent interactions/hookups.
Reviewed Jan. 8, 2022
Apparently someone made a false allegation against me, that was not checked with me. I never experienced my status "under investigation" and I was not aware someone was doing this to me. I did not break the Tinder-rules. BUT Tinder does not listen to the one that they are "investigating", so defending yourself against the allegation is not possible.
Reviewed Dec. 23, 2021
Site sucks!!! Full of fakes, scammers, catfish, and liars. Every single person that has communicated with me has asked me for money!!! Tinder does a horrible job of screening profiles. I would never recommend this site to anyone!!!
Reviewed Nov. 25, 2021
So I’ve been on Tinder on and off throughout the years since it started. Recently got a new number and made a new profile. Been on it this time for a month or so. Then yesterday I go to check the app and it says my account was banned. I reached out to support and they send the same thing over and over again. Telling me they take their policies and guidelines seriously yet won’t investigate my account as I assume it was either compromised or they just didn’t like the fact that I wasn’t soliciting myself.
I have a disability so it’s very hard to find dates for me. Regardless of it being tinder, I was hopeful. As I’ve heard that there are decent people on the app. So I reached out to customer service requesting an investigation because I would never ever put up anything that they have on their community guidelines. I’m a real person looking for something real. No nudity. No scams or spam. No hate speech. No discrimination whatsoever. I am a respectable person on any dating app minus some flirting here and there.
I am extremely disappointed that they ban me but not the numerous guys who would sexually harass me or ask for sexual favors. I’ve seen fake profiles and profiles with nudity and prostitution. Tinder will lose all their users if they continue to ban the wrong people. It’s sickening what tinder has become. Do not use tinder at all. I was upset about being banned but after reading some of these reviews I’m glad they banned me.
Reviewed Nov. 19, 2021
They say it's free but want a credit card that is prostitution where I will not participate. Seems all dating sites are phony. These women should be in a grocery store or Walmart hitting on guys instead of hiding behind a website
Reviewed Oct. 30, 2021
I was using Tinder for a few months. I was really enjoying it…and I was meeting and chatting with various men. About 4 weeks ago I got a pop up on my Tinder App. It asked me to verify my identity for security reasons. It asked me to take 2 Live Photos of myself and send them in. I did and then I was surprised at what came next. My App was disabled pending a review due to “questionable conduct”. I was confused and had no idea of what this was about? The message told me that it would take 2 hours to review my account and to just have s snack and kick back while a decision was being made. It took a lot longer than 2 hours.
The next morning I got up and tried to open my Tinder App. I got a pop up that said my account had been banned. I was shocked!!! What was going on? I tried to see if I could find a customer service phone number, but nothing. There is no person anywhere to talk to. I found a couple of help emails. I sent in 2 emails apologizing for I’m not sure what? I have waited 4 weeks snd not one response.
What a terrible company!!! They have no customer service and they even have the audacity to say online that they don’t have to return emails from customers. I still have no idea what I did wrong to get banned? I wish I had an explanation because it might be a misunderstanding. They gave me no explanation of warning, or second chance. It was like one day I had my app and the next I didn’t. And which professional company does not have a customer service number you can call?
What a terrible company… and the people running it!!! Since when are consumers and citizens of the free world not given a chance or an explanation as to what they did? Where are my democratic rights as s consumer to not know why I got banned? Not even the courtesy of an email response. Since when are consumers in the free world not treated innocent until proven guilty? I don’t know if someone made false claims against me? or I’ve been mistaken for someone else? Nothing because they won’t get back to me. Apparently, I was reading the reviews online and this has happened to a lot of people. What a terrible company!!! I would highly warn people against joining this App because you will get no service or help when you need it. Tinder will ignore you and keep you in the dark.
Tinder Company Information
- Company Name:
- Tinder
- Year Founded:
- 2012
- Website:
- www.gotinder.com
