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It's Just Lunch Reviews

3.9
7,118 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About It's Just Lunch

It's Just Lunch is a personalized matchmaking service that caters to busy professionals looking for meaningful relationships in more than 110 U.S. cities as well as cities in Canada, the UK, Ireland and Australia. Matchmakers get to know members and use their dating preferences and relationship history to select matches. It's Just Lunch makes all the arrangements for comfortable and safe face-to-face dates, including the time and place. All members have to do is show up ready to meet their match. Potential pairs meet over lunch or after work for drinks.

Visit www.itsjustlunch.com
Pros
  • Guaranteed face-to-face dates
  • Free onboarding interview
  • Customized membership plans
  • Fully confidential
Cons
  • Lengthy process
  • Can be pricey

It's Just Lunch Reviews

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    1 featured review

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    Page 28 Reviews 3826 - 3976
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    Customer ServiceStaff

    Reviewed July 8, 2015

    I had a very nice phone conversation with Sheri and she provided me with some very useful dating tips. I really like her suggestion to incorporate humor on a date to help avoid uncomfortable subjects, conversations, etc.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed July 8, 2015

    I joined It's Just Lunch in February of 2014. I was contacted by someone in California who sold me on the concept and I paid a lot of money for the contract. However, I was not satisfied with their services at all. The person that was assigned to me was rude, very defensive and set me up more than one time with gentlemen who didn't even fit my profile requirements. When I asked, I noticed that there must be a bigger pool of men vs. women as men would get set up far more times than I did. I was lucky to receive any word from them once every two months.

    I truly believe that this woman was stretching the time out so that my contract would expire and she wouldn't have to deal with me. There is no one who you can contact to voice your concerns. At the end of my contract I was able to find a customer service rep who was also extremely rude and basically said "tough luck". I'd expect this type of behavior from companies who charge little to nothing for their service, but at this price point, I expect anyone who I speak with to be at the very least polite. I will NEVER recommend this service to anyone and I make it a point to discourage people from paying money to join.

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    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed July 7, 2015

    I signed up with It's Just Lunch dating service, gave them my credit card number (for an EXTRAORDINARY amount of money) and then completed all steps necessary to cancel my contract with them within a timely manner, maintaining proof of everything. The charge to the card occurred within minutes, but the refund of the same amount took over 6 weeks to complete (I am still waiting), even though the contract indicates they will refund the money within 10 days of cancellation. The employees do not answer their phones, do not return calls and blame you for anything/everything. I have never in my life dealt with such a scam, and given the price, you would expect a LOT better service. I would discourage even my worst ENEMY from signing up with this company, and I didn't even get to the dating part!

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    Staff

    Reviewed July 7, 2015

    I am very satisfied with Alicia. During my time with IJL, Alicia has been very responsive to my concerns and needs. She has managed to find the perfect guys for me to enjoy lunch or dinner with. I would love to continue to work with Alicia because I feel that she will do her best to meet my needs.

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    Staff

    Reviewed July 7, 2015

    I had a great experience with It's Just Lunch. My Dating Coach was George **. It was great working with him! The first guy he set me up with is now my husband. Thank You George! I recommend It's Just Lunch to anyone who is serious about finding someone special. Much easier and less time consuming than online dating and worth every penny!

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    Reviewed July 7, 2015

    It was great to talk with Sheri. Great advice on dating tips.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 7, 2015

    Scheduling process was pretty smooth, we had a few back and forth emails because of availability (Sheri books up fast) but eventually got a date that worked for both of us. Sheri offered helpful advice that let me see some "blind spots" of my dating behavior. She also said she would forward me list of dating etiquettes, summary of our talk, and list of useful first date questions, which I look forward to receiving.

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    Process

    Reviewed July 6, 2015

    I have been communicating for a few months with Kim to find interesting, personalized, and fun matches. Kim provides great advice and guidance in this process. Working together, my matches have gotten better and I feel confident and comfortable that the dates will happen without a glitch.

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    StaffProcess

    Reviewed July 6, 2015

    So far this has been a great experience. I joined 4 business days ago. I have my first match and date set already. The IJL staff that I have worked with have been great!! Very much on top of their game so far. They have mapped the process out and I feel great about the journey I'm headed on.

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    Staff

    Reviewed July 6, 2015

    Sheri was great. She was very positive and very helpful. Thankful for her help. I needed little help with clothes and think she got on the right track. Just have to go get a few things. Nothing too hard, I just didn't have any dress clothes. Was not sure what to wear.

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    Staff

    Reviewed July 6, 2015

    I was able to ask any question without any judgment. She provided good ideas on how to handle awkward situations.

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    Reviewed July 6, 2015

    The dating advice was positive and very common-sense oriented.

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    StaffProcess

    Reviewed July 6, 2015

    I really enjoyed my dating coaching session with Sheri. She really listened and she provided some very helpful specific points and insights on dating which will help me to improve. This was a very good part of the process.

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    PriceStaff

    Reviewed July 5, 2015

    They fulfilled what they promised but I wasn't really satisfied with the experience. For the price I paid it didn't really deliver. I wish I had known that all my dates would live in Indianapolis. I live a few hours outside Indianapolis and meeting dates in Indianapolis is okay but dating someone in Indianapolis is a different story. It kind of felt most of dates were not well chosen and one the dates we got sat at different tables. Which was a little awkward for me to point this out to the restaurant staff. I also thought there would be some coaching or feedback. They wouldn't have disclose what people said about me but if there was a trend about something. They could list some popular dating tips and maybe put it there or something subtle like that.

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    Staff

    Reviewed July 4, 2015

    ** has been great since she has helped with dating. She has listened to my concerns and come through.

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    Staff

    Reviewed July 2, 2015

    My experience working with ** at It's Just Lunch has been fun thus far and I am looking forward to more great matches and meeting more interesting and great people. IJL makes me feel comfortable and secure that the dates they set up will go smoothly and without a hitch and that my future matches will be even better.

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    Staff

    Reviewed July 2, 2015

    My dating coach session with ** was awesome! She was fun, informative, and really helped me understand the first date scenario and what to expect. She answered my questions with helpful details & honesty. I am looking forward to implementing these tips and ideas. I am ready!!!

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    Staff

    Reviewed July 1, 2015

    ** definitely gives me ideas and thoughts on what women want to hear and see from a date. She has helped me correct some of my bad habits.

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    Staff

    Reviewed July 1, 2015

    Working with ** was great and IJL has been overall a good experience.

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    Reviewed June 30, 2015

    I was very happy with the info that I received for my very first date with IJL!!

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    Staff

    Reviewed June 30, 2015

    IJL has been a great experience so far. **, my coordinator, has been very nice and helpful.

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    Staff

    Reviewed June 30, 2015

    The coaching session with ** was insightful. She provided useful tips.

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    Staff

    Reviewed June 30, 2015

    It's Just Lunch is an adjunct to my life. IJL has done their best to match me with appropriate people without any expectations. Very satisfied with their service. ** is very easy to talk to and seems to be very understanding. You can't predict matters of the heart, and it works both ways (lol). Thank you for your efforts, and I look forward to the next introduction. :)

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    Reviewed June 30, 2015

    I found the dating session to be very informative. **'s guidance was excellent for my specific hang-ups in the dating scene.

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    Process

    Reviewed June 30, 2015

    You had me at Hello! Thank You ** for making the session fun and enjoyable. Asking the difficult questions helped the process! Thanks.

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    Customer ServiceStaff

    Reviewed June 29, 2015

    I had a nice conversation with **. She is warm, easy to talk to, optimistic, and has great energy. Truthfully I didn't feel like I received any dating tips. It felt like she was clarifying my profile and asking my similar questions to my first phone call. ** is really wonderful but the conversation didn't feel like a coaching session.

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    Punctuality & Speed

    Reviewed June 29, 2015

    ** has done a great job of scheduling dates. The times and locations work great with my busy schedule.

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    Staff

    Reviewed June 29, 2015

    Regardless of the matches the IJL team works with fervor to provide a variety of matches. Each agent, thus far, has taken a personal interest in me as an individual and responds with compassion to my needs. I always look forward to my next match.

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    Customer ServiceStaff

    Reviewed June 28, 2015

    ** is really nice. I appreciate how he talks to me & works with me - no complaints about him. BUT I am not certain about JL and how things are handled with the matchmaking. It's obvious there is a shortage of men and this should be disclosed to your customers when they are considering to pay $** to join. It's only fair and there should be more restaurants that participate with JL - ones that have good food and not so pricey menus. I still break out in a sweat when I think of what I've paid to be a member...plus the $ spent eating out too. Sometimes I get the feeling that guys are being "picked out of a hat somewhere". And every date I have been on, they have told me that they got a call asking them to jump back in the pool, no charge. I think some of these men are not really looking for a relationship but just for a date. I'm not sold on your concept of matchmaking...not YET anyway.

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    Reviewed June 28, 2015

    ** is the first date coordinator I have had that I would rate 4/5. Thank you for at least one great match, **!

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    Reviewed June 27, 2015

    Great date. Lots of common interests.

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    Staff

    Reviewed June 27, 2015

    I've just started with IJL. Everyone that I've talked to has been very friendly and positive. Thanks to **, I'm feeling excited and confident.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2015

    I have enjoyed working with **, she has kept up finding me a date, and If I need to change dates she has helped me through the rearrangements. She has been prompt in calling me back. I had to cancel a date on Friday and my date was suppose to be Sunday. I was afraid I would have to call the restaurant and tell them the bad news, but ** got everything done before end of the work day Friday.

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    Staff

    Reviewed June 26, 2015

    ** gave me some great pointers and food for thought. She was very encouraging and elevated my enthusiasm. I can't wait to move forward in the process.

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    Staff

    Reviewed June 26, 2015

    ** was upbeat, encouraging and helpful. She provided good tips and reminders for my upcoming date. She also answered all my questions and inspired me to be confident. The coaching experience is a good idea, especially for those who have not been in the dating environment for a while.

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    Customer ServiceStaff

    Reviewed June 26, 2015

    Working with ** is such a pleasure. She is so professional, returns your calls and in the short time I've been working with her, I feel like my membership is an important priority to her.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 26, 2015

    This company is trying to take $** from my 77 yr old, widowed father who is missing his wife and wants to date. I get it, but he does not need to be paying $** and depleting his savings. When he called to cancel, he was given the guilt treatment of how he is going to hurt someone's feelings. This company is a scam to the elderly people. We are pursuing a lawsuit to get his refund. Thank God we found out about this BEFORE any services were provided. They should be ashamed for taking money from lonely, elderly people and make them believe that they are helping them. Beware to those of you who have elderly parents who recently lose their spouses. This company is preying on them like wild animals!

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    Customer ServiceContract & Terms

    Reviewed June 25, 2015

    I signed a 6 month contract with IJL in September of 2015. I had a 3 dates in 2014 and have had really poor or non existent communication in 2015. My contract has now expired and feel IJL did not meet their obligations. Before signing contract I was assured that there was a pool of men in my area and they would have no problem finding matches for me.

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    Staff

    Reviewed June 25, 2015

    ** was warm, friendly, helpful and a very good listener. She was forceful only when she sensed that I was stuck in a place from which it would be difficult for me to grow. She offered some very positive tips on how to get past certain of my own "problem" issues and did so in a way that was not harmful to me. Her professionalism and positive demeanor made me feel much more confident that I made the right choice by joining IJL.

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    Reviewed June 25, 2015

    I really enjoyed my session with ** and found her tips positive and useful. The session was an open dialogue format. ** was genuine in knowing about my previous dating experiences, my interactions with my dates, and their responses to me. I feel confident that IJL will be able to match me with a potential husband.

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    Staff

    Reviewed June 25, 2015

    I really enjoyed talking with **. It's been a long time since I've had a first date and she helped me to think about some things that I wouldn't have thought about otherwise. In cases in which I was already all squared away, she didn't belabor any points, but on topics on which I had questions, she was helpful, patient, and insightful. I look forward to our second call. Thanks **!

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    Customer ServiceStaff

    Reviewed June 25, 2015

    In my various conversations and emails with **, I have found her to be personal and anxious to please me as a customer. I have asked her straightforward questions and received honest answers for my concerns. When my date was cancelled, she went above and beyond to make absolutely sure I was aware of this fact. I feel she has great potential as a dating director.

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    Reviewed June 24, 2015

    If everyone at IJL has the positive energy and insightful suggestions to dating, this should be a great experience for me! Looking forward to my first match!!! Thanks, **!

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    Staff

    Reviewed June 24, 2015

    I found **'s comments insightful and her suggestions helpful. I will definitely be implementing some of discussion during my next date! Very useful!

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    Staff

    Reviewed June 24, 2015

    I really enjoyed my session with **. Really feel the dating information she shared will be very useful. ** also has a warm personality, easy to talk to.

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    Customer ServiceStaff

    Reviewed June 24, 2015

    ** was simply amazing, she had great energy, good tips and answer all of my questions.

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    Staff

    Reviewed June 23, 2015

    I really enjoyed my session with ** and hope to continue working with her in the future.

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    Customer ServiceStaff

    Reviewed June 23, 2015

    I am very happy with my current representative's great customer service.

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    Customer ServiceStaff

    Reviewed June 23, 2015

    ** did a great job on her call today. She is a great listener.

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    Customer ServicePunctuality & Speed

    Reviewed June 22, 2015

    I want to compliment my sr date dir ** -- charming, prompt, superb, whether deal with matches, concerns, logistics. Makes IJL experience enjoyable. Correction we discussed. Agreed take my case off temporary hold 1st wk Sept. 2015, not 2016. Prior email, mutually contact. Exciting matches beyond July 1 surgery and Aug. family vacation, great summer.

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    Staff

    Reviewed June 22, 2015

    The coaching session I had with ** was very helpful. She made me feel comfortable and gave suggestions on what to wear and talk about on a first date. I will definitely reach out to her if I have any questions in the future.

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    Staff

    Reviewed June 22, 2015

    ** has a great personality and was very helpful with explaining the IJL process. I enjoyed talking with her.

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    Reviewed June 22, 2015

    Good session with **. Looking forward to hearing from IJL to actually get some connections going.

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    Reviewed June 22, 2015

    My session with ** was packed with a lot of great tips. I enjoyed it thoroughly.

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    Price

    Reviewed June 22, 2015

    Several times you asked me where I would like my dates to take place and each time I said not New York City. You continually tried to schedule events in NYC. At the beginning of the program you told me my dates would be in Morristown, NJ. I believe you mislead people who pay your expensive fees. I would like my money refunded.

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    Staff

    Reviewed June 21, 2015

    So far ** has been very personal and helpful in this new experience and is an asset to the company and its clients.

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    Staff

    Reviewed June 21, 2015

    ** was very good for my first dating coach session. She gave me great tips.

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    Staff

    Reviewed June 21, 2015

    I really enjoyed my session with **. It was light, informative and met my needs.

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    Customer ServiceStaff

    Reviewed June 20, 2015

    All of the ladies I have spoken with on the phone have been very cheerful and professional so far. I have not yet received any of the services this business provides so there really isn't much more to comment on other than they have me quite excited about it!

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    Staff

    Reviewed June 20, 2015

    Having not dated for many years ** gave me helpful tips for my first date. She assured me that I was in good hands and that IJL would select good matches for me. ** had a great sense of humour and made me feel comfortable. I look forward to my first match. Thanks in advance!!!

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    Punctuality & SpeedStaff

    Reviewed June 20, 2015

    I have enjoyed working with the "It's Just Lunch" staff. The dates I have been on were interesting & convenient, due to my busy lifestyle. This dating service is wonderful for any professional with a hectic schedule. I would recommend trying their services.

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    Reviewed June 20, 2015

    Dating Coach Session today - Great experience! Ty.

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    Staff

    Reviewed June 20, 2015

    ** was very caring. She had a lot of date information for me which will help me with my dates. Thank you for helping me find someone special.

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    Reviewed June 19, 2015

    I wish it was longer and more specific questions were asked.

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    Staff

    Reviewed June 19, 2015

    ** was great as I really enjoyed her positive personality and her insight on the world of successful dating. I can't wait to get out there with all of the great tips she shared with me. Thanks **.

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    Staff

    Reviewed June 18, 2015

    My experience working with my dating team ** at It’s Just Lunch has been exciting! I am looking forward to more quality matches and meeting interesting and driven people.

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    Staff

    Reviewed June 18, 2015

    ** helped me during my date "coaching session" so much. It's been a while since I've been single, so I appreciated her guidance.

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    Customer ServicePriceStaff

    Reviewed June 18, 2015

    I enjoyed very much to speak with **. ** is a very smart, intelligent, she has expensive experienced and knowledge in match dating. I was so comfortable to speak with her and learned a great deal from her as well as I shared my experience and interests with her. I want to give ** the highest recommendation and reward for being the most wonderful member of It's Just Lunch. I just loved her personality. I wish ** a lot of success in her career and future at IJL.

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    Staff

    Reviewed June 18, 2015

    I really get the sense that ** loves her job and that she really wants to find the perfect match for me. I hope she does! It will be a win - win for both of us. She is hard-working, easy to talk to, and she really listens to what I have to say. Thank you **!

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    Customer ServiceStaff

    Reviewed June 17, 2015

    I just wanted to dash off a note of appreciation for the time I spent with ** on the phone earlier this week. Her enthusiasm and insights were very valuable. It's nice to know that she is on the It's Just Lunch Team!

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    Staff

    Reviewed June 16, 2015

    ** was very friendly and I felt comfortable speaking with her. I felt I was with a girlfriend and not a stranger. I liked the tips she gave me.

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    Staff

    Reviewed June 16, 2015

    This was my 3rd date, and finally I met someone I could relate to, thanks to **. She seemed to understand what I was saying, and although I did not hear back from the nice man that I went to dinner with, he is the first one I exchanged cards with, and would actually want to see a second time. Thanks to her, I am willing to try a 4th date.

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    Reviewed June 16, 2015

    I really enjoyed my session with ** and I feel more confident to go on my first date! Thank you, **!

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    Staff

    Reviewed June 16, 2015

    I had my It's Just Lunch interview with **. I found her to be very easy to talk to, and she made me feel comfortable discussing who I am and the type of person I'm looking for. ** seemed to understand me and set up my first date within a week. I was very pleased with the location and the person I met. ** really got it right!

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    Staff

    Reviewed June 16, 2015

    I have had an excellent experience with IJL. Their staff is professional and really cares about getting you great matches. I was a bit skeptical in the beginning but would recommend IJL to anyone now that I have firsthand knowledge.

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    Customer ServiceStaff

    Reviewed June 15, 2015

    I'm very happy with **. She has renewed my confidence in what I heard Just for Lunch was all about. ** did not do a good job -- she never called back until after two or three rings, and then only when I emailed her frustrated. She didn't take time to find the right person at all. ** on the other hand, took the time to understand, wanted to know my likes and dislikes and reviewed the person with me and why she felt it was a good fit. Her first date she set up with me was very good and I'm also excited about meeting my second one. ** matches are dead on. Thank you!

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    Customer ServiceStaff

    Reviewed June 15, 2015

    Date coaching session with ** was very helpful, I enjoyed the conversation. Thanks.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 14, 2015

    IJL is a huge scam. They spent over an hour on the phone "getting to know me" then didn't listen to any of my deal breakers. When I called them out on it after several terrible matches, they said I told them I didn't have any deal breakers. Definitely not true! But oh so convenient for them to not bother to record any of my interests so they can match me with any loser and then say that it's my fault for "not telling them." They're liars and scam artists and I need everyone considering them to know. Plus they ripped me off. I never even got the minimum number of dates. I had the last "date" stand me up (I don't believe for a second that this person ever existed, this was after I started questioning them) and they counted that as my 5th.

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    Reviewed June 13, 2015

    The matches from It's Just Lunch get better the more dates you go on. The last few dates I've gone on have been a lot better matches than the initial ones. They do a very good job of zeroing in on what it is you want from a potential match. At first there is a lot of I'm not sure if this person is the right match but it gets better the more dates you go on. ** has made it a very positive experience and done a very good job of making sure the match fits.

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    Staff

    Reviewed June 13, 2015

    I enjoyed my session with ** and found her to be friendly and helpful.

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    Customer ServiceStaff

    Reviewed June 12, 2015

    I wanted to come on and say that I am having a very good experience working with IJL, ** has been pleasant to work with and accountable which I appreciate. I am comfortable what he is doing and who he has been presenting me as matches. Overall good experience.

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    Staff

    Reviewed June 12, 2015

    ** was very helpful and the session was most pleasant. Seems as though I was talking with an long lost friend. Looking forward to visiting with her in the future.

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    Staff

    Reviewed June 12, 2015

    I had an informative and enjoyable coaching session with ** on May 18th. She provided me with a great deal of talking points and questions that I could use on dates and she demonstrated confidence in my potential for improving my dating experience. She kept my mind at ease and allowed me to be candid about myself. Great job **!

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    Staff

    Reviewed June 11, 2015

    It was great speaking with ** today. She is delightful, caring, supportive, and concerned for my well being! Thanks, **. :)

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    Customer ServiceStaffProcess

    Reviewed June 11, 2015

    I enjoyed my dating coaching conversation with **. It was not only helpful but also a great refresher. I highly recommend this process before your first date!

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    Staff

    Reviewed June 11, 2015

    I really liked my session with **. She helped me validate my thoughts and comments about certain situations before, during and after a date and helped me understand things from a lady's perspective.

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    Staff

    Reviewed June 11, 2015

    I really enjoyed my session with **. It was a good review of things I already knew but she also gave me some tips and suggestions that I was not aware of before. It helped me feel more confident. I greatly appreciated the opportunity to talk with her!

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    Customer ServiceStaff

    Reviewed June 10, 2015

    The session with ** was informative. She created a comfortable relaxed conversation, and provide some important information.

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    Staff

    Reviewed June 10, 2015

    My session with ** was extremely helpful. Great tips!

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    Staff

    Reviewed June 10, 2015

    Talking to ** was very helpful. She gave me some good tips on how to deal with uncomfortable questions. This will make me feel more relaxed when I go on my dates, since this is very new to me, being married for a long time and not going out on many dates. Looking forward to this experience.

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    Staff

    Reviewed June 9, 2015

    ** was kind, encouraging, and understanding while she went over dating tips with me. I am nervous and excited about dating again, ** helped me feel more confident.

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    Staff

    Reviewed June 9, 2015

    I definitely appreciate the work ** does in finding and arranging amazing dates for me! I know in working with her that we are on the same page as well as working toward the same end -- that of "finding Ms. Right." I'm definitely excited about my upcoming date arranged by ** and am ready to put my best foot forward!

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    Punctuality & SpeedStaff

    Reviewed June 9, 2015

    I thought the service was very useful for some quick pointers. I am not naturally a timid individual so there wasn't any "new revelation" I had but definitely was nice to talk with someone about the subject.

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    Reviewed June 8, 2015

    ** was awesome! Thank you so much for going through those body language and flirting tips! I think it will really help me.

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    Customer ServiceStaff

    Reviewed June 8, 2015

    My session with ** was very pleasant. She didn't make me feel as if she was talking down to me but a friend helping me along in the dating process. The time she took to follow-up with an email was thoughtful as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 8, 2015

    My session with ** was very helpful and positive! She was able to quickly understand my needs and answer all my questions. Good job! IJL does have a strange policy about not permitting clients to see their profiles directly and check them for accuracy. I have written a message to their corporate office to see if it can be changed.

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    Staff

    Reviewed June 6, 2015

    My coach session with ** was wonderful. She provided me with a lot of tips and ideas so that I can improve my dating experiences. I am looking forward to using the tips that ** provided me with.

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    Staff

    Reviewed June 6, 2015

    Good experience so far. Team effort personal attention is key.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed June 6, 2015

    I joined IJL in October 2014. As mentioned in a few of the other reviews, the sales portion of the process is borderline aggressive with follow-up, quota driven I suppose. I could list all of the miscommunication and inaccuracy, not enough character space in text box. Customer service system breakdowns. Failure to highlight that your membership can expire with a max # of date declines. The amount of money you pay is not worth it. Perhaps, your geographic location may impact the quality of your experience. NYC is lacking. The employees don't feel invested, perhaps underpaid and part-timers. They don't appear happy with their roles and can come off dismissive as well sarcastic. Customer Service training should be considered and company packages restructured for maximum satisfaction.

    I just received a call a few weeks ago stating that I should re-enroll. Note- I have only had one date and declined another. I called and rep said the system says I had two successful dates and she did not have enough info in her system and for me to call customer care. I did and they said they too could not assist and that I would hear from management within 24 hours. I get an email from a Sr. Manager requesting my availability for a date with a person name ** when I never called to request. My membership was on hold at my request with a year contract. I was simply responding to the request to re-enroll. Ugh! I emailed for clarity and if I've heard back from them, you have. I hope they rectify my situation. I will have my last date and be on my merry way. I'm a very easy going person and always recommend companies that pride themselves on excellent service and quality experience. I am less than impressed.

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    Staff

    Reviewed June 5, 2015

    Dating coach ** was very pleasant and informative.

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    Staff

    Reviewed June 5, 2015

    My orientation session with ** was very good. She not only informed me of some of the common areas of concern for most newly dating people, but listened to me about my concerns and questions to gauge where I was mentally and emotionally regarding dating. She was professional, welcoming and very nice to speak with. I learned two main topics from her that I may be able to implement very soon!

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    Staff

    Reviewed June 5, 2015

    ** was easy to talk to and instantly understood my comments. She has good advice that I will remember on my dates.

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    Staff

    Reviewed June 5, 2015

    My coaching session with ** was extremely helpful! She gave me some suggestions I had not thought of, things like how to ask meaningful questions and not sound like I'm 'interviewing'. Also, how to identify with what my partner shares with me, letting them know I am truly interested and emotionally engaged in what they are saying. Finally, to do some research of upcoming events and be ready to help plan the next date if appropriate. I'm so glad IJL is offering this service!

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    Reviewed June 5, 2015

    Date Coach, ** was wonderful to talk to. Energetic, interested and very positive.

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    Reviewed June 5, 2015

    Informative session with **.

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    Staff

    Reviewed June 5, 2015

    The experience with my coordinator, **, was great. She was very open and truthful about the details of my date and very responsive to my feedback. I have enjoyed working with her!

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    Staff

    Reviewed June 4, 2015

    I enjoyed speaking with ** in advance of my first date. She gave me some useful information.

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    Staff

    Reviewed June 4, 2015

    ** is my new dating director and recently set me up on a great date. Although the date wasn't a match for both sides, it still and finally met the mark on what I am looking for. I look forward to working with ** in the near future on an another date. I am glad ** understands my needs.

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    Staff

    Reviewed June 4, 2015

    I found **'s words very pleasant, enlightening and encouraging! I feel she has given my confidence a boost and am ready to put all her good tips into action during my first dating encounter. I am sure she has put many others ahead of the game also!

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    Staff

    Reviewed June 4, 2015

    My experience has been good. I am seeing someone on a regular basis. We are seeing where our relationship will go. ** have been able to find someone with qualities I was looking for. They have given me many options and I was able to help them narrow it down the type of women I was interested in meeting.

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    Punctuality & SpeedStaffProcess

    Reviewed June 4, 2015

    The IJL staff have been amazing, welcoming and reassuring through this process. ** are true professionals. They make the experience so easy and very comfortable at the same time. I feel like we are lifelong friends.

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    Staff

    Reviewed June 4, 2015

    ** was extraordinary. I enjoyed much her advice and dating tips. She showed a genuine interest for me to succeed in the dating experience. Her energy level was great!

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    Customer ServiceSales & MarketingStaff

    Reviewed June 4, 2015

    Signed up for IJL three months ago and have not been on a date yet. While I am patient and understand that the potential match pool may not be there, the communication is lacking and I am not sure if this is the case or what the hold up is. I was assured that I would be updated biweekly to keep me in the loop but so far, I have been updated once with a generic email. I heard more from ILJ during the sales process when they were hoping to get my business and very little since. My coaching interview was great but otherwise, disappointed thus far in the service.

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    Reviewed June 3, 2015

    It has been a very experience, the quality of the service is very discrete and very efficient!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 3, 2015

    THANK YOU FOR ASKING FOR MY FEEDBACK. Obviously, it's a difficult time for It's Just Lunch. And I'm hoping things get better. My experiences with It's Just Lunch have been barely satisfactory. I was promised by ** if I joined by the Friday, the fee would be $2500 for four dates; so I called by the Friday and he was never given the message by **. Then when I connected with ** on Monday, he said the fee would be $2800 for four dates, maybe for six dates. And now it's over a six month period. I paid.

    Of course I felt cheated. I feel your staff isn't really on the ball. The enthusiastic script they read me every time has finally lost its luster. Particularly when one of my ever-changing personal dating experts said how excited she was that I was going to meet someone named **. AND I HAD ALREADY MET HIM! Also I had to report a change in my email address three times. No one had brought my records up to date so I missed two emails.

    I don't really feel seen by whoever is finding me men. For one thing they address me by my middle name (**) when I am known by my first name (**). Not only do I not feel seen by whoever is finding me my dates, but they do not seem to have a grasp on who the guys are: The last date (perfectly nice) was a limo driver, they told me he was in retail. As it turned out, I was much more sophisticated and cultured than he was; especially re the art of therapy (my old career, which may be his next). Obviously it’s a difficult time for It’s Just Lunch. And I’m hoping things get better. STILL HOPEFUL, LOOKING FORWARD TO MY NEXT DATE!

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    Reviewed June 3, 2015

    I enjoyed my session with **. I found her dating tip to be very useful! Thank you!

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    Customer ServiceStaff

    Reviewed June 3, 2015

    My interview with ** went very well. She was so helpful, friendly, and made me feel comfortable. She gave me great advice and was able to answer all my questions. She even told me if I thought of anything else to please give her a call. Thanks so much.

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    Customer ServiceStaff

    Reviewed June 2, 2015

    ** is a very sharp person and I appreciated the time she spent with me today. I think I learned a lot about perspectives in dating. I am very satisfied with our conversation.

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    Staff

    Reviewed June 2, 2015

    ** was very helpful and has a positive, upbeat personality that is reassuring. I would feel comfortable asking her for more help if I need it.

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    Reviewed June 2, 2015

    Dating consultation - ** was fantastic!

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    Customer ServiceStaff

    Reviewed June 1, 2015

    ** was professional, encouraging and specific with me on my phone interview today. She gave some specific pointers about topics to possibly talk about with my date that will help me to see if he's a person I'd like to get to know more. I look forward to more conversations with ** as she put me at ease and made me feel like I mattered.

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    Customer ServiceStaff

    Reviewed June 1, 2015

    My experience with my dating director ** has been great. She promptly returns emails and phone calls. In addition, she is attentive to what I am looking for and listen to my feedback. She provides great customer service.

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    Staff

    Reviewed June 1, 2015

    ** is a very positive person. She was open to all of my questions, and provided excellent information regarding my first date. Most helpful was her reminder that this was just a "meet for a drink" event. Although the first date was not a match, the gentleman was very nice. Thank you, **.

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    Reviewed June 1, 2015

    ** was great. It was nice to learn from her some dating tips! I look forward to my first match and hopefully speaking with ** again.

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    Reviewed June 1, 2015

    I feel confident that ** will be able to help me in finding a lady while working with my busy schedule.

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    Staff

    Reviewed May 31, 2015

    I spoke with ** for my date coaching orientation. She was extremely helpful, honest, and insightful -- gave some great suggestions and some phrasing I could use on questions that have always stumped me. :-)

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    Staff

    Reviewed May 30, 2015

    I enjoyed my session with ** and found it very helpful.

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    Staff

    Reviewed May 29, 2015

    My coaching session with ** was helpful and left me excited about the next step. I will put her suggestions to good use.

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    Staff

    Reviewed May 29, 2015

    ** was assigned to coach me during my first date. She is very easy to talk to and quite knowledgeable about dating do's and don'ts. I really enjoyed my session with her.

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    Customer ServiceStaff

    Reviewed May 29, 2015

    My coach was very nice on the phone the short conversation.

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    Customer ServiceCoverageStaff

    Reviewed May 29, 2015

    Initially, I had a rough starts with IJL with poor responsiveness and matches. However, that all changed when ** became my advisor. She seemed stretched pretty thin and covered Murillo areas across the country. But she took time to get to know me and understand what I was looking for in a match. She returned calls and emails and was ALWAYS professional and courteous. ** gave me the service I paid for. I have not found the right match but that has been more a reflection of me and not ** matches.

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    Staff

    Reviewed May 29, 2015

    ** was very understanding of and adapted to my limited first date experience. She provided suggestions and offered assistance while putting me to ease. I now have tools to help the first date experience! Nice work **!

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    Staff

    Reviewed May 29, 2015

    I simply wanted to tell you how much I appreciated my session with **. She's not only cordial, but professional, positive and frankly motivating. You're fortunate to have her on your team. Thanks for listening to my comments.

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    Reviewed May 29, 2015

    ** did a great job guiding me through some of the basics.... things I should have learned a LONG time ago... Basics that could have saved me from making the bad relationship decisions that I did early on in life. Really appreciated her compassion for where I am today and how to make the "next round" go better!!

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    Staff

    Reviewed May 29, 2015

    Speaking with ** was a positive experience. She was very easy to talk to and very helpful. I am looking forward to meeting new people. She gave me insight and helpful advice. I feel better prepared to go out and have fun and to use my time wisely.

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    Customer ServiceStaff

    Reviewed May 28, 2015

    I really enjoyed my conversation with **. ** was very friendly and provided excellent advice and tips.

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    StaffProcess

    Reviewed May 28, 2015

    My meeting with ** went smoothly and she made me feel very comfortable about the process. She took time to understand who I am as a person, which of course helps with the search!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 28, 2015

    I really enjoyed my session with **, she called me at the scheduled time, I got answers to most of my burning questions. ** tackled the dating DOs and DONTs, which I for sure will be applying during my future dates. I think I leave a great impression on the first few dates, but don't get much of a long term follow through afterwards. It would be great to receive a coaching session after a few dates, this way I will have more specific questions and concerns to discuss. I am committed to follow ** advise and have fun on my dates no matter what the outcome is.

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    Customer Service

    Reviewed May 27, 2015

    The coaching session was very positive. ** presented a few situations and conversation questions that I had not thought about and recommended thoughtful suggestions and responses. I have not been in the dating situation for a while and it was great confidence builder.

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    Staff

    Reviewed May 27, 2015

    I enjoyed my orientation session with **. It was informative and insightful.

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    Staff

    Reviewed May 27, 2015

    My experience working with ** at It's Just Lunch has been fun and I am looking forward to more great matches and meeting more interesting and fun people. They make me feel comfortable and secure that the dates will go off without a hitch and that my future matches will be even better.

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    Reviewed May 26, 2015

    I just want to say that ** has provided excellent service in matching me with high quality dates that are very desirable for a long term relationship. Thanks again.

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    Staff

    Reviewed May 26, 2015

    ** was great! She had a lot of great tips and suggestions for me!

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    Staff

    Reviewed May 24, 2015

    ** made me feel comfortable and was very kind and helpful!

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    Staff

    Reviewed May 24, 2015

    I really enjoyed my session with ** and thought she had some solid advice.

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    Staff

    Reviewed May 23, 2015

    The session with ** was great. She is very personable, and very easy to talk to. ** seems to truly care about me and my time. She gave great advice!

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    Customer ServiceStaff

    Reviewed May 23, 2015

    I had a wonderful conversation with **. She was informative, and had some good tips on how to set up another date with the same person. Having gone through this "type" of process before with another MM service, I certainly found ** to be intuitive and was able to answer my questions w/o hesitation. Thanks **.

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    Staff

    Reviewed May 23, 2015

    Great talking to **. Useful tips. She was very helpful.

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    Staff

    Reviewed May 22, 2015

    It was helpful and reassuring. It also confirmed that I had a good plan and gave me confidence.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2015

    ** was very helpful. She rescheduled my session promptly after it was previously cancelled. Thank you **.

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    It's Just Lunch Company Information

    Company Name:
    It's Just Lunch
    Website:
    www.itsjustlunch.com