eHarmony Reviews

Unfortunately I didn't cancel before the 3 day policy so I lose my money but the site was very disappointing, nothing but a bunch of really old guys, some didn't even bother to clean up to take a photo, some were truly creepy. I expected more from the company as far as vetting since they bother to do such an in-depth upfront profile. Waste of money. Very disappointing. I'm deleting all and hope they go under.

This is an evil company, that engages in predatory business practices! I found their app to be insufficient and not scientific. Decided to cancel after discount trial, but they locked me out, preventing me from canceling. Never responded to my emails requesting to cancel. That's their business model. After few weeks they sent collection agency after me. Never do business with them. You will regret you ever did.

Don’t bother with this app. Almost all of the men on here are ugly and desperate. The customer service is absolutely horrible. You can’t speak to anyone over the phone. If you need any sort of immediate help you are out of luck. They will not be flexible with payments if you need help. It’s extremely expensive yet, during a pandemic, they basically said ** you give us your money. I think the people that work there should all go to hell.

I wish I had done my research and found these reviews a week ago.... I thought eHarmony would offer better connections than the free apps, but I was sorely mistaken. I had nothing in common with my top matches. I didn't expect matches looking like the models on tv, but after reviewing my match profiles and having conversations with some of them, I realized something is very wrong with their algorithm because no one left me interested in sticking around. When I tried cancelling my year membership, I was told there is no cancellation period in my state (some US states get 3 days, while the UK has 2 weeks to cancel). After emailing customer service a few times, and receiving condescending responses lecturing me on how their system works, I decided to try calling, but there is no active phone number that I was able to find.

I realized that it was a total scam, with very little options and yield, and very expensive. I asked for a refund, which eHarmony flat out refused. Unfortunately I had paid for a whole year. Total waste of money that eharmony has pocketed without any merit. At least I should have received a partial refund. I sure paid for my mistake.

What a complete dating / meeting social website. A complete disgrace to their so-called matching system. Many times matches are made without facial profile pictures! Extremely FEW matches are within a general (less than 50 mile) distance of your location. I am and noted a conservative yet one of the first match’s, probably faceless, was a liberal! Do NOT waste your time nor money on this obnoxious social website. You can have more fun watching gorillas at the zoo!

I signed up, and within 3 weeks, it was terrible, all really old guys. I have had way better luck with all of the others. I wasted over 200.00 for 3 weeks. Just deleted my profile, what a waste of money.

Horrible—outright thieves—Just DON’T buy a subscription—no longer an HONEST company-Our dear friend had a 6 month subscription…renewed it once, a little pricey @ over $140 for a half year—& chose NOT to renew again—But EH re-created the account apparently, to charge over a whopping $700 to supposedly renew it (& not for 6 months, but for a year) —& refused to return the $$. File as many Complaints as possible if EH has stolen from you too- & have your credit card co. or the AG pursue getting your $$ back—File complaints here, & with the BBB (there are 1500 EH complaints there from the last 3 years!!!,) the California Attorney General, Pissed Consumer, etc. :) Don’t let the EH ‘staff’ upset you- just take action to try to protect other consumers. Also EH is now less scientific matching now than before—& they no longer list some key items such as your Faith/belief system or lack thereof.

I will never do eHarmony again. They claim that make so many true matches. But I don’t see it. The one thing that really disgusts me is their commercials, all they ever show are extremely attractive people who are supposedly finding matches. If people are making matches show the actual people, not actors.

It only took 72 hours to realize creating an account with eHarmony was a mistake. The closest matches were more than 100 miles away. Frustrated, I tried to close my account but I was on the hook for a year's membership. I could not cancel my account. So in short, I paid for 365 days of membership I only used for three days. Buyer beware.

For the solid reputation that eHarmony has, I am appalled at my experience with their platform and customer service. Did you know you only have 30 days to decide if it’s working for you? If you take longer, they keep all your money. Not only that, but if you feel like you are being mismatched because of their algorithm, it’s nearly impossible to get THEIR permission to retake YOUR personality quiz. Yup, and you guessed it, is there a phone number you can call or one specific “help desk” you can reach out to? Nope. Just forms and multiple email addresses that seemingly lead to a cyber abyss. Dating can be so tricky. Platforms should make it easier. eHarmony missed the mark on all the essentials, but they will still be spending my money for the next year. What the what???!

This online website claims it will develop a personality profile for its applicants to further its claims that the aforementioned profile will be scientifically compared to similar profile inventories in order to provide a match-making service with a superior statistical rate of success. I can provide expert testimony from psychologists that the questionnaire presented to the applicants can in no way provide a psychological profile necessary to make comparative analysis of subjects' compatibility.

If I could choose "NO" stars in the rating scale here, I would, but unfortunately the lowest rating I can give is 1 star. I agree 100% with the reviews of Kala of Riverdale, GA, Jen of Charlottesville, VA and Mark of Morgantown, PA, in all regards. I wish I had looked at the reviews on here first before submitting my credit card to eHarmony for the 1 year, 3-payment subscription. First of all I did not realize it is NO LONGER a "Christian" exclusive website. Secondly, I too found a connection off the site, and no longer needed the service. I explained I wanted to cancel and they told me as well that I would not get the refund of the remaining 2 payments, but had to instead cancel my subscription and eat the loss myself. And finally, their supposed "Compatibility Test" is a sham, compared to what the Christian based original E Harmony had in place.

I wished I had read these reviews before signing up with eHarmony. I know the matches are based upon women who have signed up in my part of the country, and is further limited to my preferences. As an FYI, I am over 60 and located near a major university in the South-East. I started with 100 mile search range, but soon increased that number. I had a few matches for the first week, and then they trickled off to almost zero. Most of the matches were over 3 hours away. The filters did not work properly. I asked for particular women (white/Caucasian), and ended up with too many who did not meet that simply preference. Well, I signed up for a year, and that was a very poor choice. No refund. I have turned off automatic renewal. My advice is to go elsewhere. Good luck in your searches! I am off to Tinder and Coffee Meet Bagel.

This company is a total rip off -- $300.00 for a 6 month membership - more than 1/2 are non-members - 2 dates I went on walked out and left me a $200.00 bill and texted me thanking me for the FREE meal -- I reached out to customer service to explain I had significant medical expenses and asked not to take the money out of my bank on the scheduled date -- all the agent did was copy/paste in chat and read a script on the phone -- no compassion at all - did not care at all -- only wanted to take my money -- so I am going to my bank and close my account since they do not care neither do I - this way they won't get paid - they ripped me off and I avoid them as much as possible -- poor customer service, poor attitudes, people should be in business if they are only care about the money and not the people themselves -

Unfortunately I agreed to eHarmony’s very one sided agreement for a one year membership. After the first week I discovered that eHarmony was matching me with majority of people who lived completely out of my area, or people I would have nothing in common with. I contacted eHarmony to let them I was extremely unsatisfied with membership and I offered to pay for a month at full price membership because I was extremely unhappy after 1-2 weeks. Their response back was for me to lower my expectations and I was still on the hook for a year membership. I was never part of an introductory offer and I had no idea how poor the membership is. I feel I have every right to cancel and not be held responsible for a year membership.

eHarmony features an automatic deduction to your credit card, then make it near impossible to disable it. End result, high debt and no services rendered. Even after I tried to cancel they still sent my "debt" to a collection agency. Below excerpt from "Customer Service" (grammatical errors are his.) "Please be advised that your subscription was renewed as the automatic renewal feature was not yet disable. The automatic renewal feature is here to provide continuity of service and renews all paid subscriptions for 12-month without any discount." Worst part, I never received a single acceptable prospect from eHarmony, while having dozens on Match. When I tried repeatedly to resolve this billing issue and received contradictory messages and finally a rather rude response by the grammatically challenged "Ivan B." This is a money making machine, and you, the person looking for love are the ATM.

I joined Eharmony for free and couldn’t connect with anyone, then they gave me the 3 day subscription. Two people who I was chatting with were already in relationships (married), and the other one gave me the bird and called me fat. There is a very low threshold for maturity on the site and DEFINITELY not worth $289+ if you are over 40. Stick with the free sites if you don’t want to pay to meet cheaters and bullies. I was smart to cancel before I got on their “financial hook.”

Wish I read the reviews first. Subscription is ridiculously expensive, not satisfied with the application altogether, and they don't refund money. And they call themselves Christian. That is not God like at all. Don't subscribe!!!!

They have the worst customer service policy. I signed up for the 12 month service but only ended up using it for a few days before I found the love of my life without the use of their service. I tried to cancel my subscription since I no longer required it and barely used it but they said that all they can do is delete my account and continue to take my monthly payments. I wasn't asking for a complete refund... I was asking to cancel the last 2 payments since I wouldn't be using the services at all. They weren't even open to that compromise. I have even worked for a company that even if the customer had used 90% of the product the customer could return it for a refund if they weren't completely satisfied with it. eHarmony wasn't even willing to take a compromise of half the cost for only a few days worth of use. They clearly don't actually care about people finding love; they only care about taking as much money as possible from lonely people.

Over half of the profiles I was 'matched' with had no pictures. When I asked for them to include an option to only be matched with profiles with photos I was basically told I was shallow. So I am paying over 300.00 to be matched with faceless matches? If a person wants to keep a low profile, one of the terrible responses I received, then why be on a dating site? Don't waste that much money. Stay on Tinder or Coffee meets Bagel.

You go to eHarmony because they lead you to believe their site is for serious people wanting a relationship. And that they do a more in depth matching process. Neither of those statements are true. Even if you pick the shortest subscription you pay close to $400. There is no way to get a refund depending on where you live. So once you pay you're stuck. You can stop the auto renewal so I am waiting to see if it actually works. Their "in depth matching process" is asking you to choose between two pictures. If you pick the square, you get matched with the others who picked the square. Seriously that's it. And you can't retake the test to see if you get matched better. You can only take it when you renew your subscription??

Signed up and went through the whole, long process. Then the very expensive subscription choices. I chose the shortest one. When I started getting my matches, they really don't match me and most of them are hundreds of miles away. I tried it for a few days and decided it's a total waste of time and money. Cancelled the subscription which they were happy to do but are keeping all my money.

All the reputable sites charge $$, this is no different. I was not impressed in that they sent me men who had nothing in common with me. The test/survey you fill out may tell your deepest knowledge and dreams, but like book learning vs common sense, it doesn't tell you what the other person is really like...I'm country all the way...I didn't get poured with a single one who was also country.

Absolute scam and a fraud. Do NOT give these people your credit card as they will continue to charge you even after you cancel. There is no customer service number to call either. EHarmony is a trojan horse to your bank account.

Well my account had a automatic renewal feature and I ain't good with the dating sites. After a year in with finding really nobody I liked they charged my another 500 for service and wouldn't remove the charge. I wouldn't recommend eharmony to nobody keep your money. It is a waste of time.

First off charging $60 a month for a dating service is ridiculous. But I fell for it and even bought a 6 month Subscription. After 5 days I knew this site wasn't for me and they wouldn't give me refund or even free me from other future payments. What company doesn't give a refund to a customer who is not happy with a product. Especially if the service was a scam. Profiles with pretty girl faces gave me smiles but they were fake profiles. This happen during the trial period just to get me to sign up to a premium membership. Now I had over 2K matches and most the people live over 300 miles and are not very attractive. What happen to all the pretty girls during the trial period? Beware. Don't fall for this crap the way I did.

My experience with E Harmony was not a good one. The site charges you up front, then you are not allowed a grace period. You must cancel your subscription immediately after signing up or you will be charged double the amount and you are not give a warning that your subscription is coming to an end. I met no one on the site that responded to my request.

I live in Reno. Most matches live in Las Vegas. Closest metro area is Sacramento not Vegas. Also Spanish is second most language in US not given as a choice. Also under religion one category for Christian. This is mainly a Christian County why not enumerate. Instead about a dozen non Christian religions noted. Don't plan to pursue this site.

Purchased a one year membership, received maybe 20 messages throughout the year. Even though I sent 5 times that amount of messages to users with no reply. Which is very unusual based off my experience with other dating sites. I requested a refund for the unused months stating the issues and my dissatisfaction... It was declined. Felt the membership numbers are very low so it basically impossible to get a Date or even a reply back to a message. Overall it was a waste of time and money.

They are no different than any other dating site, nothing but lies and dishonesty... Nothing more than a one-night hook up if that. One on One, Face to Face meeting is the only way I will ever meet someone again.

It seemed as if there were more men on the site, and they wanted someone 20 years younger. Plus, I don't know if they really fit the criteria for eHarmony listings. I deleted my account before 6 months.

Like many others, I made the expensive mistake of handing over my credit card details to what I believed was a reputable business. I never would have done so if I'd taken the time to read the numerous reviews left by others who were scammed out of their hard earned money. Do yourself a favor and steer clear of eHarmony. They care nothing about people and will keep every cent they can get from you.

The site advertises a plethora of potential candidates, yet those candidates are not customers. They are only non-paying members that are entitled to reading any messages that are sent to themselves, but are not allowed to reply unless they become a paying customer. This is falsely presenting people as possibilities, which they only are if you are willing to pay and join and if they are willing to pay and join. There is no affirmation that any of the "potentials" are ever authorized to reply.

This company charges top dollar for doing what all its competitors are doing (nothing). And if you want to get out of it you simply can't. You have to keep paying them even if you decide their product does not work. And to top it off, it's seems as if they hire models to pass as prospects because some of the men there are being there for a long time and yet they seemed to be in no hurry to get out of there. I mean, who in their right mind would want to pay that kind of money on a forever basis? Everywhere in the USA a product is returnable if it doesn't meet the standards promised by the owner. Not this company!

This website was very misleading when I had a very honest and very difficult when some men had chosen to not be the person matching their pictures this was not them...I was harassed and called till I had reported this to eHarmony. I had learned a very hard lesson...

How I wish that I had read the reviews here before trying a subscription to eHarmony. Not only were no matches provided that were remotely close to my preferences/profile or even geographic location (which makes me wonder why they put you through answering so many questions if there's no incentive in terms of them providing you with a match), but they don't honor refunds within 3 days, stating that I live in a state where that part of the contract is not applicable. What?!?! I asked for a refund within 24 hours and was told "no," by eHarmony. This company is a total scam, if you ask me. I disputed the charge with my credit card company based on eHarmony not delivering what they claimed and thank goodness, I was able to get the charge reversed, but KEEP FAR, FAR AWAY from eHarmony.

EHarmony is a complete ripoff. I decided the next day that it was not for me. I contacted them for a refund and they said no. Told me my state does not have a refund policy. DO NOT SIGN UP FOR THIS SERVICE!

This site is not as a good other dating sites by far. They are very expensive to begin with, and the experiences I’ve come across with men are very inappropriate. When I reached out to customer service to bring to their attention the issue I’m having and wanting a reimbursement after not even 2 full weeks of being on there, they denied my request. I have been on Match in the past and even free dating apps, such as Bumble and would recommend them over eHarmony any day.

I cancelled my service due to not being satisfied with the website. And they are STILL billing me. They have no customer service number and only can be reached via email. AVOID AVOID AVOID! This website is a scam.

I was in disbelief what a scam eHarmony is. They may have been a good company before. I don’t know but honestly it seems like they shouldn’t be able to operate and should be investigated for unethical business practices. Like so many others on this site I signed up for 6 months, decided after literally a few hours the site was not for me due to lack of matches and I hated that I couldn’t search for my own matches. What ensued was hours of frustration starting with no way to call a person or even a robot. I then requested a refund and was told no.

eHarmony used to be a great online dating service for those that were serious about dating and wanted to refined ability to control who they saw for matches and get ones that fit them well. It was always expensive, but the quality largely made it worthwhile - at least when I last used it five years ago. Ufortunately that dating service doesn't exist anymore. eHarmony has changed many key features to make their offering considerably less useful and not remotely worth the money. For one, they changed the icebreaker function, which used to be a good way to gradually get to know someone, and made it much less useful.

After using their service for 6 months and spending like 250 dollars I canceled the subscription. There was no match or even a date because all the guys on there were either interested in casual dating or just looking to get laid. Then about 8 month later I get another charge from them for 550 dollars saying I never canceled my subscription and even though I have not used there services in months I will be charged that money. They are the worst company I have ever had to deal with. I am a single mother trying to make ends meet and now I can’t pay my bills because that stupid company just stole over 500 dollars from me!

Updated on 06/05/2021: I am writing this second review about eHarmony. I signed up in April, today, after 2 months, they keep charging me but they have NOT sent me any new matches. They keep sending the same 2 profiles right from the beginning. How can they rip off customers if they can't provide a service and a website accessible to the customers? They are just stealing money from people in total impunity. CP

EHARMONY ARE CROOKS!!!! DO NOT SIGN UP! I made the mistake over a year ago (Sept 2019) and after 6 months of NOTHING happening, (having paid $377.47 for that waste of time) I wrote to the company and told them their "system" was not working for me. Their "promise" of free months if not successful never happened. I CANCELLED my account and never heard another thing from the company.......until I was billed $287 in Sept 2020! I immediately contacted the company and told them I had cancelled my account and had not corresponded with anyone since. No emails from the company, etc. I was told I must log into my account. I responded that I could not, as I had cancelled my account six months previously!

I went through the eHarmony application process and thought I agreed to a one month subscription. I am 77 and careful with my budget. eHarmony charged me one of 3 nonrefundable payments of $120 the next bday. I emailed immediately and was told essentially... Too bad! This is nonrefundable because your state does not have a 3 day period to cancel a contract. My research says Washington, where I live, does have a 3 day cooling off period. Even so, how slimy to be unclear about what one is agreeing to and refuse to refund the money the next day.

After paying well over $300 for a years' subscription eHarmony has not provided one single person that I would be interested in meeting. I have opened my search up to the entire North American continent and still not one single man has revealed himself. I thought maybe Covid is keeping people off the site. Now I think eharmony just doesn't have the membership that other sites have. I would not recommend eHarmony to anyone unless you want to waste your money. My membership will not expire until the end of this year. Big deal. I thought time would help but now I doubt it. I feel like a marooned single woman on a deserted island.

Overrated. Expensive. Regardless of the compatibility questions and matching. I would not sign up unless you are okay with paying out of your nose regardless of the outcome. They will not refund (understandable to a certain degree) or cancel future payments (what?!!) even if you found someone and dating exclusively. I’ve been on it for less than a month, have a year subscription which also caught me off guard because I only wanted a month, 3 at the most. I was okay with not receiving a refund of $119.70 but they just emailed me to say I still owe them 3 more installments to pay for the year. This is all about making money and nothing else.

I wouldn't even give it one star. Worst site ever. They charge you a TON of money and want to offer you packages that are a year or two long. First, most people I know including myself aren't trying to be on this site or any dating site any longer than they have to. So only offering an ungodly high monthly package, their only other options are 1 or 2 year plans which are still really high! Again who is trying to be on a dating site for that long! Ridiculous. Then when I finally did sign up there are almost never any new matches, it's the same people all the time.

I totally agree with all the other low ratings people have given here. Everything bad they have written about with this online service is true. My only wish was that I saw these reviews before signing up. Now, even with 50% off, I am out $225.00 and nothing to show for it. There is no reason why certain states cannot opt out within 24 hours of signing up. A total scam. I tried to give no star and it wouldn't allow me to continue.

The trial eharmony site had numerous matches, etc. However the paid site had none (zero) matches, etc. for over 6 weeks! Other sites, paid and unpaid had hundreds, some of which were interesting and worthwhile. It is my opinion the eharmony is a scam. There is also no money back.

They do not honour customer service, are rigid with their ridiculous policies and above all, the service is irritating to use, isn't user friendly, and you get to see the same handful of people, on a loop, for months. RUN AWAY FROM THIS COMPANY.

Eharmony is predatory! Last year I realized I didn't want to use it, and they refused a return of any money even though I literally used zero of their services. They at least said they'd make sure it wouldn't auto renew. A YEAR LATER (I'm happily taken without the help of this site) I get a random email thanking me for renewing. No warning, just a bill! I contacted them explaining one of their employees said they'd take me off auto renew, but they said they could not help me, and I owe $300!!!! This is so predatory! They are saying there's no way to get a refund. Reminder, I've never used their services, and already paid $250 for the "accidental" sign up last year. DON'T USE THEM.

I felt like it was a mistake when I signed up. None of the guys live in my area, and I had zero in common with their "matches". They were as far as across the country. Also, most of them just wanted sex. I tried to cancel and sent a letter. They never responded. I sent another one. They then said I was stuck in the contract and there was no way to get out of it, so basically I'm losing $70 a month. They told me to enjoy the product that really is pretty useless as I have no connection with these guys, and I'm not traveling from Washington State to Philadelphia for a "match". My friends have all had similar experiences and couldn't cancel as well. They're like a cable company. Avoid them like the plague.

eHarmony is like any other big business that puts money over people. Their customer service is robotic, sending links with legal jargon and no one will talk to you. I signed up for a 6mo subscription, and at the end they charged me for a 12 mo premium renewal. I was not notified of what the charge would be before. I did not want to renew, so asked if they'd at least just charge for the 6mo. I only got the link with more legal jargon. I will never use them again. Very disappointing, they do not uphold their values.

I have read many one star reviews that tell me I'm not the first victim. If there were an option, I'd select zero star. I really don't need to go into detail. Most of the other victims have been screwed a lot worse than me. It's about auto pay and auto renewal. They get you hooked and won't let you go. Imagine yourself starting down a steep slope by a worldly need for company and friendship and every time you touch earth, a hand comes out from below, reaches into your pocket and removes all your worldly resources. This is not only a scam, it's a horrible insult to the human race. I am hoping this organization goes out of business. It does not deserve to exist. There are many ways to find a partner. This is not one of them.

I reviewed the service agreement before signing up, checking to see what my cancellation options were. The terms indicated that I had three days to cancel and get a full refund. I decided to cancel during those three days. I was informed that I could not cancel because of my state of residence. Turns out in another section it states that only 11 states are able to take advantage of the three day cancellation option. This should have been stated directly in the description of the three day cancellation. Very misleading, deceitful, and unethical, imo.

I used the site for a day and asked for my money back. They refunded my money within 24 hours. I disagree with the reviewers here who claim that eHarmony refuses to refund the money within the cancel period.

EHarmony is the biggest scamming dating site on the internet. They do not offer monthly subscriptions. When you click on the buttons for payments you are automatically billed without knowing how much you will be charged and you will be unable to do anything about it. They are scammers! Even contacted them three minutes after clicking and they refused refund. PayPal sucked at helping also! Waste of money. They only have 10 people to look at for $418 subscription! Rip off!!

I joined both Match.com and eHarmony. eHarmony is a big rip-off. Only three matches in a month compared to 15 on Match. And the matches were of no interest to me at all. It's expensive and exceeding disappointing, and no way to get a refund. I'm stuck with monthly fees for a year. Totally stinks. DO NOT SIGN UP!!!!

First, I would like to acknowledge that my hubby & I met on eHarmony, best decision of my life BUT, the reason I gave one star is because eHarmony's customer care is the WORST experience we have ever experienced! Ralph forgot to remove the auto renew feature from his account, it has been over an year since he logged in. So when we received a charge of $527.16 on our credit card statement, we contacted eHarmony right away. It's obvious the account was not just hidden but dormant for an year. We would understand if we had to pay a penalty of say 3 months subscription but $527.16 plus rude customer care is pure disgrace!!!

I signed up with Eharmony in December 2020 for a 1-year subscription and received about 25 matches in December, and less than 10 new ones in January. By mid-January, I realized the matches were not appealing and I asked for a refund. The ones they sent me looked like they could be old enough to be my father or grandfather. Most of the pictures and profiles of my matches were so bad, I doubt anyone would want to connect with those men. On the other side of the scale, the matches they sent that looked decent never sent me a note and never responded to my notes to them.

I came to eHarmony fed up with fake profilers and scammers thinking they must hold the magic key with their quiz. By the time you finish, you're exhausted and they won’t give your results until you sign up. When I saw the first three months half off and a $30 range price I thought it was worth it. You can cancel at any time they say, even better. It took a week to realize it was a mistake and I tried to get my cancellation. Unfortunately the fine print was two days to cancel and the first three months half off was for a year’s contract!!! They refused to give me my money back.

Eharmony reached out to me by email offering me a free membership. I clicked on the link and proceeded to spend up to an hour of my time filling out the profile with all of my information. I am then barraged with 50+ messages from compatible men leaving me messages and I am unable to view any pictures or communicate through messaging with a single one. I contacted Eharmony and they said that I would need to purchase a membership to view the images or respond or send messages.

I originally joined for six months in July 2020. With no real prospects of connecting with a potential partner, I emailed eHarmony advising I wanted to discontinue. I logged into my account & I opted out of the automatic credit card renewal. I received an email from eHarmony advising I missed the cut off & that they would be charging a 12 month renewal of $568.80. I advised them that I am a single parent & that is a week's wages for me. PLEASE CONTACT THEM WELL IN ADVANCE OF THE RENEWAL DATE & If you opt out, make sure you get a reference number. I have cancelled my credit card. I would rather the inconvenience of having my credit card re-issued than paying for a service that I have no intention of using. This company is ethically questionable in my view.

So I found a misleading ad saying eHarmony would be at 22 dollars a month for "trial". I am not on any dating sites, but I thought hey 22 dollars one time... There was no visible contract as they took me through their process. I created account, and logged off within minutes. I had contacts who did not look legit. I realized this is not for me. I asked for a cancellation. They said me that I was now under contract for a full 12 months at 120 dollars for 3 months (that would be 40 dollars a month) and with no trial, and then they state clause denying for some states. Since my payment was through PayPal I was able to put a stop payment. I never logged in again, but they still send me emails demanding my outstanding balance of 480 dollars. This is a scam! Please make sure you visit other forums, their FB page. I truly hope I can save a few others from this experience.

I signed up for a three month trial and discovered pretty quickly that the free sites are much better, so I cancelled my membership but didn’t realise that the auto renewal charge is something they sneak in small print!, One year later $349 out of my account! What the! I asked PayPal to refund. They are just enablers, eHarmony said no refund even though my membership was cancelled a couple of weeks in, as auto renewal wasn’t cancelled. Bear in mind they put auto renewal on. I had no idea. Such a bad way to run business and scam people.

I am currently trapped in a subscription for a year, thinking this was one of the top sites for finding a soul mate. I spend more time on match.com. I don’t even log on anymore. I just check the disappointing emails they send with disappointing matches. It’s too slow for my generation (I’m 31). I have not met anyone or video chatted. It’s just taking out monthly payments for nothing. They do all of the personality testing in the beginning but after that it doesn’t seem worth the money. They even send me the same matches over and over again. I’m sure they’re just as tired of seeing me as I am of seeing them. It’s likely different for everyone so feel free to try it if you like. I’ll be on match.com where I’ve video chatted with 2 matches and exchanged numbers with 5 matches in the same time. Good luck????

I agreed to sign up with Eharmony after reading their advertising for a 1 month free trial. After agreeing to a paying $359.40 for membership, I found there were only 3 possible matches for me; all of which were totally unacceptable. Within the 3 day cancellation period posted: "3-Day Cancellation. Regarding the Premium Membership, you, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, you can email subscriptions@eharmony.com or mail a signed and dated notice, or telegram, which states you, the buyer, are canceling this Agreement, or words of similar effect". My request was refused. I have contact the BBB, etc. BEWARE!

I was shocked to only see 12 people matched up with me, in the NYC area without 60 miles and it didn't matter whether I selected people who were 2 feet tall all the way to 8 feet tall and completely opened up all criteria, the number of people did not change. They ask you 20 mins worth of questions and charge quite a lot, which seems like it would be a quality site, but it is not. They will not provide you with a refund, so think carefully. Very bad experience and disappointed.

I would give 0 stars if I could! Grab a tea or something stronger, it’s a long one ????

I signed up to eharmony.ca as I live in Canada. I realized that there are limited options on this site. I read their cancellation policy and it states that within the first 3 days if you cancel you will get a fully refund. As such, I wrote to them and asked for one as they said to do. A customer service representative wrote me back to inform as I'm Canadian I'm not entitled to the full refund as stated in section 12.c of their cancellation policy (which is not marked in that section that Canadians only won't get their money back).

I wish I had read the recent reviews before joining eHarmony. EVERYTHING others have written negatively about the site/service is spot on. My prediction is that they’ll be out of biz soon. They’re desperate for subscribers, locking you into unreasonable time frames, and won’t refund your money even after a few days.

Signed up for this site two years ago, after being swayed by the gimmicky commercials. I had tried other free dating apps prior to eHarmony, and I have to say eHarmony is the biggest waste of both time and money ever. For one thing, the site does not differentiate between the people who have a free weekend and the actual paid members. So, you might very well end up "matching" with someone who does not even use the site yet their information remains in the system after their free weekend is up.

There's no way to go month-by-month with your subscription. They trick you into at least a 6-month "contract" and then REFUSE TO CANCEL YOUR SUBSCRIPTION, saying you agreed to be charged every month even if you don't want or will no longer be using their service. I had to change my credit card number to stop them from charging me. One month later, ZERO dates, and I'm out over $110.

I wish I had read more reviews before signing up for eHarmony! I signed up for the free membership, in which you cannot see any pictures, respond to messages, or really even explore the site. I decided if I was going to try eharmony I needed to sign up fully. I reviewed the terms and conditions, which say you can cancel within 3 days and receive a full refund. Unfortunately, this is only true in some states - this fact is included in the terms and conditions, but not made clear.

There’s little difference between the paid and free version. The algorithm is garbage. I was matched with my opposites. Horrible. It’s wayyy overpriced for terrible service. They don’t honor the 14 day grace period that is on their site. After 3 days of nothing, I tried to cancel. Sure, I could cancel, but I am going to be billed $223.00 for nothing despite the posted 14 day “cooling off” period. They refused to acknowledge the lies on their site. They just kept saying that they would keep my account open and add 3 extra months to my contract. What part of “Please cancel my account” is confusing.

Joined eHarmony for a 6 month term seeking a relationship and immediately within the first day, I knew the site was a huge disappointment. Tried to invoke the 3 day cancellation but that is limited to certain states. The only way to communicate with customer service is via messaging as there is no phone number and they might get back to you with some generic nonsense answer in a few days.

Worthless. If the match is scientific then we should be similar. They should be looking as I am, no interest. No one looking. No one in my area. One response was liberal which means matching did not work, other than that no one I emailed responded. No interest. Not any. This site charges you fortune. You're stuck paying for 6 months and they do nothing and I mean nothing. 4 months and one poor response I call that nothing. No one in my area and no one I would be interested in. this site is worthless

The company reached me out with solution for my concerns and I am fine with offered solutions. I will still double check if correct actions are truly taken and no additional charged are made in the next months and account is completely canceled. For now, I am satisfied with quick response to my issues.

Turns out that eHarmony is only able to provide matches based on geographic proximity in the US, Australia, the UK and one other country. For those of us living in any other country, it is NOT possible to select matches within a certain distance from where you live, making it virtually useless as a dating service app. For example, I live in Colombia, and I was getting matches in CA, AZ, Russia, and as far away as the Philippines! Halfway around the world! Of course in and of itself there is nothing wrong with this, AS LONG AS IT IS DISCLOSED and made clear when you sign up for the service. It is NOT clear at all. The simple expectation in today's world of on-line apps that you will be able to select matches according to geographic proximity when you purchase a premium subscription is simple common sense.

This company only cares about collecting your money. They don't offer 1 month trials like other sites do, so you are forced to subscribe for 6 months minimum. After using it for 2 days I realized I hated it. But guess what, they refused to refund me and they couldn't care less that I wasn't happy. So basically they don't care if you like the app or not, if you used it for 2 days or 2 months, they will not refund you no matter what. Beware and st.

I am working my through college later in life, as the luxury is now becoming available to me. I hang out with lawyers, doctors, engineers, and have never dated someone without an education. I’m bright, hence the people I associate with. After a nearly three year dry spell I tried looking into eHarmony. I didn’t think they would say I only match the lowest bar on their site, such as construction workers. The language was so bad. So so bad. I didn’t want any of them to say hello, which probably wouldn’t have been spell checked and said hello. They were utterly sexist giving male and female roles to a relationship (of which apparently I fill both). Also, when living in a major metropolitan area, and not even 35 yet, only having 45 bad matches on the entire site. Yea. I canceled before giving them cc. At least I saved myself that hassle.

I am an advanced degree LAW student in Chicago and also teach a law class in Chicago (ironically, as stated on my profile -- so they know this) in the state of Illinois. These jokers won't honor the 3 day policy as required by Illinois law. Thankfully, I have contacts at the attorney general's office as well as at the Chicago Times so I will be alerting them to this unethical, illegal, and immoral behavior in times of Covid. The amount of money they took from me will NOT be worth the hassle of bad press and lost revenue.

Joined Eharmony as a premium member very recently. Two days later decided it wasn't for me due to a serious lack of people on this site. Asked to cancel my membership and for a full refund. However, despite only being a member for two days, they refused to refund me and instead attempted to charge an extra £22.00 bringing the sum total to £66 - claiming it was compensation for their matching system??.. What?!?! On reviewing their T&C's to find their 14 day cooling off period, it's very dodgy and you have to look hard in different sections to find the small print which says they 'may' charge a reasonable amount for their compatibility checker. What a sneaky, and underhanded way to do business. My advice would be stay away! NEVER AGAIN.

I signed up with eHarmony and was very disappointed with the services. Services certainly were not as advertised. I canceled and closed my account within 24 hours after signing up. Regardless, eHarmony made two unauthorized charges against my credit card, and they will not give me a refund. As a result, I since filed a complaint against eHarmony with the Better Business Bureau.

there is no slick matching system there but you can just contact anyone and it's up to you to see how well you click (just like it's supposed to happen in real life). You can easily do it because most ladies tend to respond or contact you first. Moreover - I should have put it first - their women are gorgeous inside and out. I was hoping for something like this on Eharmony, but it turned out to be the exact opposite and completely useless.

I recently gave this site a try. I had heard good things from a friend (one friend) and I had also heard that online dating had picked up with the lockdowns. So, I signed up after googling if they have a cancellation window where I would be able to get a refund. BIG MISTAKE! After looking through my matches, I just didn’t feel it was the right time to try this. I feel like people are not trying to shell out $269+ right now with a difficult economy. So maybe they’re all on the free or cheaper sites? I spoke to an eHarmony representative via the chat option and she was so rude. She took forever to respond and was very condescending.

I was really disappointed. At the time I joined several years ago I was a Christian. Turns out guys go on eHarmony to sleep with Christian women because they're less likely to have STDs. Two guys I met were likely sex offenders from their very creepy behavior, such as being very handsy, wanting me to touch their clothes, to ride in their car, or choosing a meeting place next to a hotel. One brought his toddler to my house for a date, spent the whole night being annoyed with the child and then wanted me to have sex on the sofa with him when the child fell asleep!

Having used free service decided to join but after realizing the way they take money and increase the monthly fee I cancelled right away, they are now charging me £65 for a report I could see while free and can’t see as a cancelled member.

I joined for six months in the Spring. In May I opted out of the automatic credit card renewal. I never received another email. Then, in October, there appeared a charge of $568.80. They said I did not opt out. I know I did but have no proof. I was on a second dating site and I opted out of both of them on the same day. If you opt out, make sure you get a reference number.

I joined eHarmony recently on a whim during the pandemic. Within 10 minutes I thought I made a bad choice, and I tried to cancel my membership. I contacted customer service. There is no available phone number and so I could only reach out to them via email. There is no prompt effective communication. I received my response in about a day and a half. I did not use my account at all and do not plan to use it. They didn't care and could not honor refunding me the $40 something dollars. Atrocious and greedy! I would never recommend this dating service to any of my friends or family. I should have gone back to Match or tried Hinge.

I just joined this site after seeing commercials on how great it is. I’m a 65 year old very attractive woman who lives in the metropolitan NY area. I spent a lot of money on joining this site. All the men are over 60 miles away, the same men are on every day and absolutely no one has liked me. I have been on other sites with a lot of attention from men but not one person is interested in my profile. Sometimes I feel like it doesn’t even exist. It’s a major ripoff and when I asked for a refund they said to change my search parameters. I expanded my search parameters and still nothing. Very frustrating. Stay away!!!

I joined eHarmony and was charged $23.29 for membership 8/22/2020. Subsequently, I was charged $23.20 on 9/22/2020. I tried to cancel membership but was advised I could not do so. BEWARE when you sign up; although they tell you how to cancel, they will not allow it. To add insult to injury, although it is only 17 days later, when I attempt to access eHarmony I get a dialogue that instructs me to accept their ¨Tracking Technologies¨. There is no provision to ¨not accept¨ and when I do not click on ¨accept¨ I am not given access to my ALREADY PAID account. They should give access or refund the fee they charged!!

I thought I would give eHarmony a chance in looking for a long term relationship as I don't go out much because I'm a parent and I work. I ended up meeting a gentleman who turned out to be married. I found this out when I did a background check on him. I presented the evidence to eharmony in hopes they would remove his account because I thought eharmony was for singles or divorcees looking to meet a decent match and settle down. Turns out eharmony lets anyone become a member even if they are married. I paid $300 for a subscription only to find out eharmony is no different than the free dating sites.

I signed up for eHarmony to look for a significant other and man was I disappointed. I read the terms and conditions and agreed to pay for 6 months thinking a lasting relationship was an investment. Once my account was set up, there were over 200 matches that I could view. I was only interested in 2 of them. The first one ghosted me and the other seemed really sweet, so I spent a few hours messaging them. The second day of messaging, my phone told me their full name and I decided to look them up. To my horror, they had been jailed less than a year ago for inappropriately touching several minors between the ages of 12-14. A police report also said they had a record of doing this several other times on top of that!

I decided to have a look at eHarmony by buying a 3 month membership. Before the 3 months was up, I shut off access to my profile. eHarmony has renewed my membership for a year, and charged me $550. I contacted them very soon after this was evident to say that I did NOT want to remain a member only to be told that I was stuck with the membership until September 2021, and they will NOT issue a refund. I am not impressed with a company that has a no refund policy.

Please do not waste your time, effort and money! I think that loneliness has impacted most people, in some way or another, especially this year. But I decided to join a dating site, and someone suggested eHarmony. I joined, and I had a flurry of messages. Some weird (had to block), some (I think) from genuine fellas, but not the type of fella that I felt I would have a connection with (even though the eHarmony personality match was high), or indeed found attractive. Also, the majority of matches were over 100km away!

If you forget or fail to correctly cancel after 6 months they auto renew your membership for one year!!! 600$!!! No notice is given!!!! Do not use this site!! No help given when you contact customer service!!!

We paid for a 3 month subscription for my daughter. After the three months were up, they sent an email notice that if you did not cancel the subscription, they would automatically enroll you in the premium one year membership. This email, unfortunately, landed in her junk folder. The one year membership is $587! She talked to them and they refused to prorate it. No refund is available for this situation. She had already stopped responding to the myriad of strange messages that she had gotten from odd eHarmony subscribers.

I paid the most I've ever paid for any dating site, thinking that my matches would have more potential but nothing. 80% of the accounts have no photos and no one local. I would NEVER spend my money on eHarmony again OR whatever service you use, do not allow them to commit you for a year like eHarmony does. It's trash and a waste of your money. I've had better results on the free dating apps.

I have tried several different dating sites which matched me with appropriate dates. All of the others allowed a trial of 1-3 months. Someone told me eHarmony was a better site so I tried. They only allow an option of 6 months and it is more expensive. I thought this might offer me a higher quality of dates but I was very wrong. In two months I did not have one appropriate date. I explained this to customer service saying I wished to cancel and stop my payments but they refused to comply. I found 3 other dating sites that had much better customer service.

Eharmony claims to provide you with quality matches after you take a shortened personality test. I subscribed for free, but you aren't able to see those "quality" matches until you purchase a subscription. Of course you cannot purchase a short term subscription. You can however purchase a ridiculously priced, reoccurring subscription. Wait... aren't you providing me with quality matches? Why must my subscription be reoccurring?

The dating site Eharmony fails, in my opinion, quite miserably:

SO, I wanted to check this site out, because of their commercials. False advertisement. I poured my heart and answered all questions honestly. Every man that I texted on the site just wanted to get in my pants. No man ever mentally Jesus or God. I was not happy. This site is not a good thing.

This service is a waste of money and offers a disappointing selection of matches. Their customer service is terrible and is geared towards adding extra payments to clients without their knowledge. If you do decide to sign up make sure you read the fine print as they do not respect any cooling off period and continue with charges even if you cancel your account.

I'm going to be completely honest and I dont really care if this sounds petty but I've had eHarmony for less than 2 weeks and I'm a single 34 yr old woman with a decent job a house, no kids etc.. The vast majority of my matches are well, less than interesting and I have yet to come across a single match that I personally find attractive.. Yes I know looks arent everything but it is a pretty defining feature of chemistry.

I took out a 6-month subscription on a payment plan with e-Harmony. I had previously had a good experience on this dating app a few years ago but did not have the same experience this time. I live in a rural area so my matches have been limited and most are an hour away. I believe this has been a deterrent for matches to make a connection with me. I asked eHarmony to make an exception and waive my last 2 payments and cancel my account due to the challenge of my rural location. Their response was to refer me back to their policy with absolutely no willingness to offer a compromise. I was well aware of the policy which is why I asked for an exception. As well they suggested I increase my search area to other states. I am not interested in a long distance relationship and I was angry that this was their “solution”. Don’t subscribe to eHarmony - they are focused on taking your money but not on making sure you are happy with their services.

I would give eHarmony negative stars if I could. I joined eHarmony at the beginning of July 2020. I paid ~$300 for a premium 1-year subscription. In that time, I've mostly been contacted by men who are scammers and men who are not paying members and cannot reply. I continue to be "matched" with men whose profiles have been inactive for well over a month (some up to 2 months) and men who are well outside my criteria. Traffic to my profile was ok during the first few days of my subscription, but over the past few weeks has dwindled to essentially no views (indicating poor exposure by Harmony).

I've been single for a while now and decided it was time to put myself back out there. I had tried several sites including eHarmony in the past and my impression was that eharmony was safer with fewer scammers. However, this time around, I've not encountered any scammers (good!), but also no one has liked my profile and only one person has even made an effort to respond to me. There is rarely anyone listed who's even living in the same state I am, and even if someone looks at my profile, they never initiate any contact. Most don't have pictures and most don't fill out their profiles so you even get a feel for what they may be like. I even wrote to eharmony asking for help and advice and no one ever responded.

I purchased eHarmony in 8/19 for our daughter, I knew I was in a one year contract. I contacted them to cancel the account before it renewed and they advised me she had to email them. She emailed them and they CLAIM to have canceled it but we still got billed 103.80. They now refuse to refund me! They rip off the consumer. Do Not Use Them!

Thought I was doing a 3 day trial, turns out I was stuck in a contract for a year, that only applies to certain states. Hardly any matches in my area. Just don't do it, not worth cost or headache. UGH.

I’m embarrassed to report that boredom and curiosity provoked me into clicking fast and NOT reading fine print. What I read was that I had three days to try it out for free, but after realizing I couldn’t really see anyone else on the site or access filters, I had to pay. I looked through the payment options and how much things cost. What I read was that it was $17 for the first three months, then it bumped up significantly. THIS WAS MY MISTAKE. I assumed (and we all know what that does) that I could fiddle around in the site and see if I liked what I saw for a few weeks and cancel if I didn’t love it. For $17, I was willing to sate my curiosity. No. Y’all, they charge 3 installments of ~$100 NOT the $17 for the first three months then the monthly charge.

I would give eHarmony zero stars if I could. They want to hold customers to their policies, but do not hold up their end of their policies like the guarantee the site advertises. I paid in full for a 12-month subscription. The site was terrible and didn't help me to meet anyone. I stopped using the site several months before the pandemic and the national lockdown which kept anyone from being able to meet people and use the site services. I did not request a refund due to the pandemic hardship, which should be automatically done since this is an unprecedented hardship for many people.

I signed up half asleep thinking as they put it, I was getting a discount for three months for 14.95 a month. Gave them my cc# and went to sleep. The next day I checked the charge and it was 96.09. I called immediately to no avail. So I texted customer care. They said they could not refund my money. So I've been writing and texting ever since. Something has to be done in order to get a refund. There has to be a way to stop these crooks from taking our money, with no consequences. How about a class action suit saying how they dwindle people out of their hard earned money every day. They haven't heard the last of me any time soon. Predators.

I did not read the find print in the payment agreement that says you must complete a year's worth of payments, even if you are dissatisfied and want to delete your profile, something that is commonly done on dating websites...except for eHarmony. I believe this to be the equivalent to the scammers that often visit these sites. I received absolutely no views, no likes, no conversations, nor did I find anyone in my city of 250,000 among their subscribers. Now I'm stuck with the rest of the yearly subscription payments for a very lousy service. Don't fall for their scam that you cannot have recourse if they fail to live up to your even mediocre expectations, much less if you have to believe their ads and actually have high expectations. Thank you.

Awful group of men to choose from. The ones I chose to speak to were mostly liars and I learned provided false information on their profiles. Had 4 contacts who were scammers with fake photos and information. Luckily I was able to pick up on it and call them out. When I contacted EHarmony to cancel and remove my profile, I was told I had to pay anyway. Very expensive and a total waste of money. Very unfriendly and poor customer service. Save you money and sanity. Don't do it!!