eHarmony Reviews

I wish I had read the recent reviews before joining eHarmony. EVERYTHING others have written negatively about the site/service is spot on. My prediction is that they’ll be out of biz soon. They’re desperate for subscribers, locking you into unreasonable time frames, and won’t refund your money even after a few days.

Signed up for this site two years ago, after being swayed by the gimmicky commercials. I had tried other free dating apps prior to eHarmony, and I have to say eHarmony is the biggest waste of both time and money ever. For one thing, the site does not differentiate between the people who have a free weekend and the actual paid members. So, you might very well end up "matching" with someone who does not even use the site yet their information remains in the system after their free weekend is up.

There's no way to go month-by-month with your subscription. They trick you into at least a 6-month "contract" and then REFUSE TO CANCEL YOUR SUBSCRIPTION, saying you agreed to be charged every month even if you don't want or will no longer be using their service. I had to change my credit card number to stop them from charging me. One month later, ZERO dates, and I'm out over $110.

I wish I had read more reviews before signing up for eHarmony! I signed up for the free membership, in which you cannot see any pictures, respond to messages, or really even explore the site. I decided if I was going to try eharmony I needed to sign up fully. I reviewed the terms and conditions, which say you can cancel within 3 days and receive a full refund. Unfortunately, this is only true in some states - this fact is included in the terms and conditions, but not made clear.

There’s little difference between the paid and free version. The algorithm is garbage. I was matched with my opposites. Horrible. It’s wayyy overpriced for terrible service. They don’t honor the 14 day grace period that is on their site. After 3 days of nothing, I tried to cancel. Sure, I could cancel, but I am going to be billed $223.00 for nothing despite the posted 14 day “cooling off” period. They refused to acknowledge the lies on their site. They just kept saying that they would keep my account open and add 3 extra months to my contract. What part of “Please cancel my account” is confusing.

Joined eHarmony for a 6 month term seeking a relationship and immediately within the first day, I knew the site was a huge disappointment. Tried to invoke the 3 day cancellation but that is limited to certain states. The only way to communicate with customer service is via messaging as there is no phone number and they might get back to you with some generic nonsense answer in a few days.

Worthless. If the match is scientific then we should be similar. They should be looking as I am, no interest. No one looking. No one in my area. One response was liberal which means matching did not work, other than that no one I emailed responded. No interest. Not any. This site charges you fortune. You're stuck paying for 6 months and they do nothing and I mean nothing. 4 months and one poor response I call that nothing. No one in my area and no one I would be interested in. this site is worthless

I purchased 6 months subscription with discount. Compared to other dating apps: Eharmony is expensive, I read carefully cancelation policy and decided to give it a fair try. After one week of use I understood that application is not user friendly and hard no navigate. Some features not available on the phone, very outdated look and panel. Also, there is no traffic. I was parallel on other dating site I would receive thousands of likes and requests, on Eharmony I got only a few and nothing actually matching to my criteria.

Turns out that eHarmony is only able to provide matches based on geographic proximity in the US, Australia, the UK and one other country. For those of us living in any other country, it is NOT possible to select matches within a certain distance from where you live, making it virtually useless as a dating service app. For example, I live in Colombia, and I was getting matches in CA, AZ, Russia, and as far away as the Philippines! Halfway around the world! Of course in and of itself there is nothing wrong with this, AS LONG AS IT IS DISCLOSED and made clear when you sign up for the service. It is NOT clear at all. The simple expectation in today's world of on-line apps that you will be able to select matches according to geographic proximity when you purchase a premium subscription is simple common sense.

This company only cares about collecting your money. They don't offer 1 month trials like other sites do, so you are forced to subscribe for 6 months minimum. After using it for 2 days I realized I hated it. But guess what, they refused to refund me and they couldn't care less that I wasn't happy. So basically they don't care if you like the app or not, if you used it for 2 days or 2 months, they will not refund you no matter what. Beware and st.

I am working my through college later in life, as the luxury is now becoming available to me. I hang out with lawyers, doctors, engineers, and have never dated someone without an education. I’m bright, hence the people I associate with. After a nearly three year dry spell I tried looking into eHarmony. I didn’t think they would say I only match the lowest bar on their site, such as construction workers. The language was so bad. So so bad. I didn’t want any of them to say hello, which probably wouldn’t have been spell checked and said hello. They were utterly sexist giving male and female roles to a relationship (of which apparently I fill both). Also, when living in a major metropolitan area, and not even 35 yet, only having 45 bad matches on the entire site. Yea. I canceled before giving them cc. At least I saved myself that hassle.

I am an advanced degree LAW student in Chicago and also teach a law class in Chicago (ironically, as stated on my profile -- so they know this) in the state of Illinois. These jokers won't honor the 3 day policy as required by Illinois law. Thankfully, I have contacts at the attorney general's office as well as at the Chicago Times so I will be alerting them to this unethical, illegal, and immoral behavior in times of Covid. The amount of money they took from me will NOT be worth the hassle of bad press and lost revenue.

Joined Eharmony as a premium member very recently. Two days later decided it wasn't for me due to a serious lack of people on this site. Asked to cancel my membership and for a full refund. However, despite only being a member for two days, they refused to refund me and instead attempted to charge an extra £22.00 bringing the sum total to £66 - claiming it was compensation for their matching system??.. What?!?! On reviewing their T&C's to find their 14 day cooling off period, it's very dodgy and you have to look hard in different sections to find the small print which says they 'may' charge a reasonable amount for their compatibility checker. What a sneaky, and underhanded way to do business. My advice would be stay away! NEVER AGAIN.

I signed up with eHarmony and was very disappointed with the services. Services certainly were not as advertised. I canceled and closed my account within 24 hours after signing up. Regardless, eHarmony made two unauthorized charges against my credit card, and they will not give me a refund. As a result, I since filed a complaint against eHarmony with the Better Business Bureau.

I'm being matched with women who don't fall anywhere within my preferences. Moreover, even they don't write back. I get plenty of messages on J4Dating.com -

there is no slick matching system there but you can just contact anyone and it's up to you to see how well you click (just like it's supposed to happen in real life). You can easily do it because most ladies tend to respond or contact you first. Moreover - I should have put it first - their women are gorgeous inside and out. I was hoping for something like this on Eharmony, but it turned out to be the exact opposite and completely useless.

I recently gave this site a try. I had heard good things from a friend (one friend) and I had also heard that online dating had picked up with the lockdowns. So, I signed up after googling if they have a cancellation window where I would be able to get a refund. BIG MISTAKE! After looking through my matches, I just didn’t feel it was the right time to try this. I feel like people are not trying to shell out $269+ right now with a difficult economy. So maybe they’re all on the free or cheaper sites? I spoke to an eHarmony representative via the chat option and she was so rude. She took forever to respond and was very condescending.

I was really disappointed. At the time I joined several years ago I was a Christian. Turns out guys go on eHarmony to sleep with Christian women because they're less likely to have STDs. Two guys I met were likely sex offenders from their very creepy behavior, such as being very handsy, wanting me to touch their clothes, to ride in their car, or choosing a meeting place next to a hotel. One brought his toddler to my house for a date, spent the whole night being annoyed with the child and then wanted me to have sex on the sofa with him when the child fell asleep!

Having used free service decided to join but after realizing the way they take money and increase the monthly fee I cancelled right away, they are now charging me £65 for a report I could see while free and can’t see as a cancelled member.

I joined for six months in the Spring. In May I opted out of the automatic credit card renewal. I never received another email. Then, in October, there appeared a charge of $568.80. They said I did not opt out. I know I did but have no proof. I was on a second dating site and I opted out of both of them on the same day. If you opt out, make sure you get a reference number.

I joined eHarmony recently on a whim during the pandemic. Within 10 minutes I thought I made a bad choice, and I tried to cancel my membership. I contacted customer service. There is no available phone number and so I could only reach out to them via email. There is no prompt effective communication. I received my response in about a day and a half. I did not use my account at all and do not plan to use it. They didn't care and could not honor refunding me the $40 something dollars. Atrocious and greedy! I would never recommend this dating service to any of my friends or family. I should have gone back to Match or tried Hinge.

I just joined this site after seeing commercials on how great it is. I’m a 65 year old very attractive woman who lives in the metropolitan NY area. I spent a lot of money on joining this site. All the men are over 60 miles away, the same men are on every day and absolutely no one has liked me. I have been on other sites with a lot of attention from men but not one person is interested in my profile. Sometimes I feel like it doesn’t even exist. It’s a major ripoff and when I asked for a refund they said to change my search parameters. I expanded my search parameters and still nothing. Very frustrating. Stay away!!!

I joined eHarmony and was charged $23.29 for membership 8/22/2020. Subsequently, I was charged $23.20 on 9/22/2020. I tried to cancel membership but was advised I could not do so. BEWARE when you sign up; although they tell you how to cancel, they will not allow it. To add insult to injury, although it is only 17 days later, when I attempt to access eHarmony I get a dialogue that instructs me to accept their ¨Tracking Technologies¨. There is no provision to ¨not accept¨ and when I do not click on ¨accept¨ I am not given access to my ALREADY PAID account. They should give access or refund the fee they charged!!

I thought I would give eHarmony a chance in looking for a long term relationship as I don't go out much because I'm a parent and I work. I ended up meeting a gentleman who turned out to be married. I found this out when I did a background check on him. I presented the evidence to eharmony in hopes they would remove his account because I thought eharmony was for singles or divorcees looking to meet a decent match and settle down. Turns out eharmony lets anyone become a member even if they are married. I paid $300 for a subscription only to find out eharmony is no different than the free dating sites.

I signed up for eHarmony to look for a significant other and man was I disappointed. I read the terms and conditions and agreed to pay for 6 months thinking a lasting relationship was an investment. Once my account was set up, there were over 200 matches that I could view. I was only interested in 2 of them. The first one ghosted me and the other seemed really sweet, so I spent a few hours messaging them. The second day of messaging, my phone told me their full name and I decided to look them up. To my horror, they had been jailed less than a year ago for inappropriately touching several minors between the ages of 12-14. A police report also said they had a record of doing this several other times on top of that!

I decided to have a look at eHarmony by buying a 3 month membership. Before the 3 months was up, I shut off access to my profile. eHarmony has renewed my membership for a year, and charged me $550. I contacted them very soon after this was evident to say that I did NOT want to remain a member only to be told that I was stuck with the membership until September 2021, and they will NOT issue a refund. I am not impressed with a company that has a no refund policy.

Please do not waste your time, effort and money! I think that loneliness has impacted most people, in some way or another, especially this year. But I decided to join a dating site, and someone suggested eHarmony. I joined, and I had a flurry of messages. Some weird (had to block), some (I think) from genuine fellas, but not the type of fella that I felt I would have a connection with (even though the eHarmony personality match was high), or indeed found attractive. Also, the majority of matches were over 100km away!

If you forget or fail to correctly cancel after 6 months they auto renew your membership for one year!!! 600$!!! No notice is given!!!! Do not use this site!! No help given when you contact customer service!!!

We paid for a 3 month subscription for my daughter. After the three months were up, they sent an email notice that if you did not cancel the subscription, they would automatically enroll you in the premium one year membership. This email, unfortunately, landed in her junk folder. The one year membership is $587! She talked to them and they refused to prorate it. No refund is available for this situation. She had already stopped responding to the myriad of strange messages that she had gotten from odd eHarmony subscribers.

I paid the most I've ever paid for any dating site, thinking that my matches would have more potential but nothing. 80% of the accounts have no photos and no one local. I would NEVER spend my money on eHarmony again OR whatever service you use, do not allow them to commit you for a year like eHarmony does. It's trash and a waste of your money. I've had better results on the free dating apps.

I have tried several different dating sites which matched me with appropriate dates. All of the others allowed a trial of 1-3 months. Someone told me eHarmony was a better site so I tried. They only allow an option of 6 months and it is more expensive. I thought this might offer me a higher quality of dates but I was very wrong. In two months I did not have one appropriate date. I explained this to customer service saying I wished to cancel and stop my payments but they refused to comply. I found 3 other dating sites that had much better customer service.

Eharmony claims to provide you with quality matches after you take a shortened personality test. I subscribed for free, but you aren't able to see those "quality" matches until you purchase a subscription. Of course you cannot purchase a short term subscription. You can however purchase a ridiculously priced, reoccurring subscription. Wait... aren't you providing me with quality matches? Why must my subscription be reoccurring?

The dating site Eharmony fails, in my opinion, quite miserably:

SO, I wanted to check this site out, because of their commercials. False advertisement. I poured my heart and answered all questions honestly. Every man that I texted on the site just wanted to get in my pants. No man ever mentally Jesus or God. I was not happy. This site is not a good thing.

This service is a waste of money and offers a disappointing selection of matches. Their customer service is terrible and is geared towards adding extra payments to clients without their knowledge. If you do decide to sign up make sure you read the fine print as they do not respect any cooling off period and continue with charges even if you cancel your account.

I'm going to be completely honest and I dont really care if this sounds petty but I've had eHarmony for less than 2 weeks and I'm a single 34 yr old woman with a decent job a house, no kids etc.. The vast majority of my matches are well, less than interesting and I have yet to come across a single match that I personally find attractive.. Yes I know looks arent everything but it is a pretty defining feature of chemistry.

I took out a 6-month subscription on a payment plan with e-Harmony. I had previously had a good experience on this dating app a few years ago but did not have the same experience this time. I live in a rural area so my matches have been limited and most are an hour away. I believe this has been a deterrent for matches to make a connection with me. I asked eHarmony to make an exception and waive my last 2 payments and cancel my account due to the challenge of my rural location. Their response was to refer me back to their policy with absolutely no willingness to offer a compromise. I was well aware of the policy which is why I asked for an exception. As well they suggested I increase my search area to other states. I am not interested in a long distance relationship and I was angry that this was their “solution”. Don’t subscribe to eHarmony - they are focused on taking your money but not on making sure you are happy with their services.

I would give eHarmony negative stars if I could. I joined eHarmony at the beginning of July 2020. I paid ~$300 for a premium 1-year subscription. In that time, I've mostly been contacted by men who are scammers and men who are not paying members and cannot reply. I continue to be "matched" with men whose profiles have been inactive for well over a month (some up to 2 months) and men who are well outside my criteria. Traffic to my profile was ok during the first few days of my subscription, but over the past few weeks has dwindled to essentially no views (indicating poor exposure by Harmony).

I've been single for a while now and decided it was time to put myself back out there. I had tried several sites including eHarmony in the past and my impression was that eharmony was safer with fewer scammers. However, this time around, I've not encountered any scammers (good!), but also no one has liked my profile and only one person has even made an effort to respond to me. There is rarely anyone listed who's even living in the same state I am, and even if someone looks at my profile, they never initiate any contact. Most don't have pictures and most don't fill out their profiles so you even get a feel for what they may be like. I even wrote to eharmony asking for help and advice and no one ever responded.

I purchased eHarmony in 8/19 for our daughter, I knew I was in a one year contract. I contacted them to cancel the account before it renewed and they advised me she had to email them. She emailed them and they CLAIM to have canceled it but we still got billed 103.80. They now refuse to refund me! They rip off the consumer. Do Not Use Them!

Thought I was doing a 3 day trial, turns out I was stuck in a contract for a year, that only applies to certain states. Hardly any matches in my area. Just don't do it, not worth cost or headache. UGH.

I’m embarrassed to report that boredom and curiosity provoked me into clicking fast and NOT reading fine print. What I read was that I had three days to try it out for free, but after realizing I couldn’t really see anyone else on the site or access filters, I had to pay. I looked through the payment options and how much things cost. What I read was that it was $17 for the first three months, then it bumped up significantly. THIS WAS MY MISTAKE. I assumed (and we all know what that does) that I could fiddle around in the site and see if I liked what I saw for a few weeks and cancel if I didn’t love it. For $17, I was willing to sate my curiosity. No. Y’all, they charge 3 installments of ~$100 NOT the $17 for the first three months then the monthly charge.

I recently registered with eHarmony and chosen 24 Monthly subscription, but I wanted to take on a Monthly base. They took the whole payment, even though I was asking them to cancel while I was still in 14 days cancellation from the registration. They ignored most of my emails and waited to pass 14 days (this is the period you can cancel your subscription) and took the whole payment at once. It's really very unprofessional service. The person that dealt with me was sort of annoying, telling me to spend time on the website instead of complaining. In that sort of manner. Terrible service. They don't deserve to be supported. I am very upset and I can't wait to finish with them. I wouldn't suggest eharmony to no one.

I would give eHarmony zero stars if I could. They want to hold customers to their policies, but do not hold up their end of their policies like the guarantee the site advertises. I paid in full for a 12-month subscription. The site was terrible and didn't help me to meet anyone. I stopped using the site several months before the pandemic and the national lockdown which kept anyone from being able to meet people and use the site services. I did not request a refund due to the pandemic hardship, which should be automatically done since this is an unprecedented hardship for many people.

I signed up half asleep thinking as they put it, I was getting a discount for three months for 14.95 a month. Gave them my cc# and went to sleep. The next day I checked the charge and it was 96.09. I called immediately to no avail. So I texted customer care. They said they could not refund my money. So I've been writing and texting ever since. Something has to be done in order to get a refund. There has to be a way to stop these crooks from taking our money, with no consequences. How about a class action suit saying how they dwindle people out of their hard earned money every day. They haven't heard the last of me any time soon. Predators.

I did not read the find print in the payment agreement that says you must complete a year's worth of payments, even if you are dissatisfied and want to delete your profile, something that is commonly done on dating websites...except for eHarmony. I believe this to be the equivalent to the scammers that often visit these sites. I received absolutely no views, no likes, no conversations, nor did I find anyone in my city of 250,000 among their subscribers. Now I'm stuck with the rest of the yearly subscription payments for a very lousy service. Don't fall for their scam that you cannot have recourse if they fail to live up to your even mediocre expectations, much less if you have to believe their ads and actually have high expectations. Thank you.

Awful group of men to choose from. The ones I chose to speak to were mostly liars and I learned provided false information on their profiles. Had 4 contacts who were scammers with fake photos and information. Luckily I was able to pick up on it and call them out. When I contacted EHarmony to cancel and remove my profile, I was told I had to pay anyway. Very expensive and a total waste of money. Very unfriendly and poor customer service. Save you money and sanity. Don't do it!!

I signed up during Covid lock down. Believing by the verbiage that you can cancel at anytime. You can not and they continue to take money out monthly. I met one decent guy and beyond that it was pretty scarce. I'm an attractive middle-aged woman. I answered all of the questions honestly, filled out the profile completely. I had 3 guys total message me and aside from the one decent one the other 2 just disappeared. I wouldn't recommend for the time and the trouble and the continued depletion of my bank account. I consider it to be a total rip off!! I always thought this was a reputable site. Turns out they are just money hungry.

I was a non-paying member of eHarmony for 2 days and in that time 11 men wrote me. That seemed like a nice amount to me since the site promises quality members. Quality over quantity was attractive to me. Unfortunately you cannot view profile pictures of people who write you as a non-paying member, so I became a paying member on day 3. In the 38 days since, only 15 men wrote me. I work in data analytics and that’s not statistically possible if an environment stays the same. 2 days = 11 emails, 38 days = 15 emails.

This site is selling you wolf tickets, nothing is real and authentic on here. Just a bunch on programmed bots and moderators making you believe that you're actually going to find love. When in reality they're just keeping you around in order to get paid. If you look closely, some of the people stop responding and randomly they unmatch you. This is an ongoing trend and people are just paying for false hopes and expectations.

What a scam!! Do not use this site! Lost $500, which is what they have you pay now. Horrible matches if any!! Been on for months and asked for money back... No way. I even opened my area of search to the entire world!!! Still nothing. I am so mad I got sucked into this!! I am an educated, attractive, wealthy, interesting, healthy woman... It should not be that hard. I am going for a more personal approach. The money will be more worth it. This is a total waste of time and money!!

This company is totally deceiving. When signing up, I thought I was paying $10 a month and could cancel at any time. Not at all. I looked at my bank account and they took out $156!! I was shocked. Of course, I tried to contact them immediately, and couldn’t find a phone number anywhere. I was forced to email them, and I didn’t get a response until 2 days later. I requested a refund and to cancel my account. They did neither, and continued to tell me I owed them 2 more payments of $156!! I never used the service and just wanted out. I had no idea I “signed a contract” to pay 3 payments of $156!! I’ve tried every angle to get my money back, even thought about taking legal action. Still searching for a solution. I definitely DO NOT recommend using eHarmony, they are very deceiving. And it seems like they do it on purpose.

I joined this website during Covid-lockdown and here I am several months later with relatively no contact from humans on this site other than one man whose profile was removed because of violating conduct & rules. This use to be one of the leading websites for singles but my experience has been far from that. I'm an attractive female with a well written profile and good pictures posted and it's like a ghost town on this site. Don't waste your money on this one.

Please don't get sucked in no matter how desperate you feel! Impossible to cancel your membership. You can't cancel online (although the website leads you to believe you can). You have to email or write. But no one ever answers your emails and there is no phone number to call. There is absolutely no customer service. So now I have to write to California? I guess I have to send a registered letter because how else will I know if they have received it? For all I know it's a bogus address like their bogus profiles... Obviously there is no accountability. There must be some way to warn lonely vulnerable people to avoid this site!! Avoid it like the plague.

Total garbage site and service. As trashy as POF but hooked into paying for a full year even after I requested to cancel after 1 day. Absolute trash. Do not recommend AT ALL!!! Zero stars. Do not waste your money or time.

Before signing up and paying such huge amount of money for this app, I had heard good reviews and I thought I give it a shot and see, maybe there will be more serious guys in here and I couldn't be any more wrong in my judgment!!!

This is by far the worst experience I've even had. I joined so that I can try out their services for free as their website says "Start free today." During sign up, they did not give me an option to sign up for free and I had to select a subscription option. After signing up, I contacted customer service to move me to the free option. They told me that I will be charged the full amount of their services for an entire year because I signed up for a subscription and there is nothing I can do. What this company is doing is completely disgraceful... false advertising and taking your money. Please do yourself a favor and research before you end up spending ~$400 to try out their services for "free."

For the most part I read carefully the fine print, but within less than 1 hour of being on the site, I tried to contact anyone to cancel. No number was working but they wanted to make me pay for more services to get a personal person for a fee. Then after they reply, it was a policy not disclosed at sign up that certain states could not get a refund and they had less than 10 candidates to review. Totally unexplainable for the fees of services.

I signed up on Eharmony 10 years ago and it was a waste of time and money but I guess for some reason I thought it would improve so I signed up again 4 months ago. Totally ridiculous! I have not received a message in 2 months and looking at the men who have even viewed my profile, I see about 1-2 a week! I’ve been so frustrated with this whole ordeal and paying 200.00 for a 6 month subscription, I emailed customer service but they pretty much ignore you with a 2 sentence apology that things aren’t working out. This company should have gone out of business a long time ago! A complete SCAM!

This IS THE WORST of all dating apps. Customer service is the worst. The options are the worst. The filters are lacking. You most definitely do not get what you pay for with regard to any measure. Do not get sucked in. There’s no money back guarantee and they don’t honor anything. In fact, customer service blames you for not finding a match. Apparently, this company thinks that as long as they offer the compatibility score and some matches, they have completed their end of the bargain. Go with Bumble or POF... ANY of the other, more modern and easy to curate dating apps UNLESS YOU LIKE THROWING AWAY your money. I’ve been on a few great dates from Bumble and it’s free. I mistakenly thought eHarmony would have better quality because of the cost. Don’t be fooled.

DO NOT join this site. I paid for an entire year, and tried to cancel in two days. Only a few certain states can cancel with refunds. You will not get a refund, even if you paid for one installment. They will bill you for a year, with only one installment. The choices are also very limited. I only had 3 or 4 choices from my state. Avoid this rip off company by all means!!!

If you are bored and want to invite some scammers into your life, this is the best site! My score thus far is 5 scammers from 6 "likes" in the two weeks I was online. You think you are having a nice conversation with someone (via the eHarmony portal of course) and suddenly you get a message in Serbian from someone with a different name asking you to please please please contact them on their personal email as their subscription is about to expire, better yet, please send your cell number and your personal email address. Or you stop receiving replies from a member and then get notification their account has been deleted, for reasons eharmony refuses to disclose. This happened 5 times and eharmony of course suggested it was my fault, kept quoting ad nauseam from their Terms and Conditions and repeatedly sending link on "how to keep yourself safe online".

Eharmony is very manipulative. I signed up for a 12 Month plan for a total of $204 in 3 payments. The day after I signed up I reached out for them to cancel and refund me. They told me that I wasn't within the selected cities that are able to get their refund back within 3 days. I am very disappointed. They send you matches of people who most of the time don't even have full accounts to communicate with you. They are overcharging people for a bogus service and I am considering taking legal action against Eharmony to refund me my money in full. They are manipulative. Maybe Eharmony was a great service years ago but due to the other free sites or less expensive sites, no one is really signing up. I am very disappointed and someone really need to investigate this company.

I'm pretty sure that they have a program that "entices" you to find your match by having someone write you a personal note. They take advantage of your curiosity and desire for a meaningful connection and offer you a subscription "deal". This "deal" means you can pay $120 for 3 months, or $240 for a year. Most hardworking people believe that they should take the deal, without realizing that eHarmony's policy is to NOT refund offers if you select a program that pays in advance. I'm in a large Metro area in Atlanta, and I've had random notes from someone in the SE Asia, and one who suddenly disappeared when I matched with her- then paid to sign up to speak with that person. I was willing to let that go, thinking that there would be more promising matches.

This company has a scheme going on. There is no services rendered worth the money they scam from you. No eligible members worthwhile, most are faceless making you wonder how is it that they have a profile w/o paying and how are they able to see payee's profiles. Connections are exaggerated. eHarmony manipulates access to profiles! Save your money and don’t signup with them!

There is literally nothing positive I can say about eharmony. First red flag should have been that they demanded I pay an entire year’s subscription upfront which was over $180. Their deceptive advertising shows the membership price as a monthly amount. This is clearly designed to make you think you will pay on a monthly basis but that is NOT true. Second major red flag is they will not issue you a refund after 3 days for anything in the world. Seriously? You’re supposed to decide if you’re satisfied with your membership within 3 days!?

Bought into this joke for one year! Within five days with nothing but five matches (they were not!!), I reached out for help and/or to cancel subscription. No help, no refund, NADA! Don’t know how they sucker the public so well, but count me as one of their latest!

I live in South Africa and clearly stated that when I signed up to the eHarmony dating site. Eharmony is one of the more expensive dating sites and I thought that would at least reduce the chance of finding some of the thousands of dating site scammers. One cannot see where other potential dates are based/live until one signs up and pays for the membership. Once I signed up, I discovered that there are NO potential date on the same continent as I live on (not even one)! The closest matches distance-wise are 17,000km and 22,000km away from me! I tried searching for several weeks but constantly got messages from men in reply saying that the distance is too great (no real surprises there!)

I was a paying member for years on eHarmony as a male seeking a female. While I got plenty of matches most gave me no contact and the few that had any form only gave enough to make me think they were interested so I would stay a subscriber. In the 10 years of using this service, I received a grand total of 0 actual contacts with women. It seems like a bot is running the responses to keep people subscribed while the site does not work matching you with actual people. My advice is spend your money elsewhere.

After initiating an account eHarmony asks you to answer questions regarding your interests, beliefs and what you're looking for in a relationship. It was tedious but I thought, wow, this is the way to discover more about yourself and the "fit" you're comfortable with. It was pitiful! After one month I had messaged 2 or 3 guys and had only one inbox interest.... who was not at all a match. And, speaking of Match.com, I initiated an account with that site owing to a deep discount (pandemic, probably). I wrote eHarmony and asked to have my subscription canceled & a refund. No way! This site is painful, costly.

This was one of the worst experiences I have ever had. This product is incredibly overpriced, yet the service is comparable to dating sites that are free. And the company is very inflexible when it comes to handling dissatisfaction. Read their terms and conditions, they won't budge no matter how unsatisfactory an experience.

Gave e-Harmony a try this past year, found it very lackluster. They try to sell you on a complicated compatibility matching system, and they offer a lower monthly rate if you take out a year subscription, rather than the ridiculous rate they demand if you only pay month by month. It's basically a ploy to sucker you into paying a year's worth of money for a service that offers very few opportunities. I had very few matches, and I live in a fairly large area with plenty of people within drivable range in many different communities.

I was coached into signing up for free to check out the website. However there was no free look. You had to join and pay to proceed and check out website. It claims there are men wanting to connect with you. After paying there is no trial or money-back period (e.g. 3 days) in which to cancel the contract and get some if not all your money back. I signed up for Most cost effective agreement 6 months at $240. Nothing has happened in three months except for eHarmony collecting the entire $240 in three payments. No contacts. No responses to my reach outs. Limited individuals matched and active to choose from. I had more responses on Match.com and other websites than this one. Received one response. Most people do to show their face. Why?

I think this company is a joke and a waste of money. People should not be taken in by the misleading information on this company but listen to others who have tried them. They hype up the people on here and when you go to try to meet someone it never works.

Keep in mind that I have 6 hrs experience with this dating platform literally, but that should tell you a lot. eHarmony is not interested in consumer retention. It's excellent at tooting it's own "success" horn, of which I do not doubt that they're great at what they do--my issue is with their business model—a system where EVERYTHING hidden behind a $60/month paywall. You want to see the message that someone just sent you in your first couple of hours on the platform--HELL NO! Not unless you pay. I get that we can't see their faces; that makes sense. However, even the freest of all the dating apps give you access to conversations. Seriously eHarmony, try something new. Throw out a "gotcha" and watch more people sign up.

Inconsistent pricing, the only reason I sign up was because I got an email with a promo offering 3 first months 50% off and they still charged me $160 and when I dispute the charge they said I can't cancel or get a refund. According to them I have keep the stupid membership for 1 year. Oh and they tried to charge another $160 again on top of that. The selection is not even good at all, just a bunch of creepy guys, this is the worst experience ever and a ripoff.

I married The one I met. Almost 10 years now that we have been married. I think the questions, etc. if you answer truthfully it will help out a lot. Process is a bit lengthy but once you get through it it seems to work. Not sure what else to say but try it to see for yourself. I tried Match but that was a big crapshoot. This is all 10 yr ago so not sure how much things have changed since.

Before anybody joins they show you pictures of very good looking people, and come to find out they are models that they paid for. It’s very difficult to to connect with another person without paying a sizable amount. My experience with one man is that after getting to know him a little better (by way of writing) I just wasn’t interested. He reported me and the site gave me a verbal warning, telling me that if they got another report I would be banned from the site with no money returned to me. At that point I was done.

Watching the ads on TV made me sign up and pay for eHarmony. In the past two months that I have been a member, I have received only 4 messages from prospective “matches”, Which is unbelievable considering they say they have tens of thousands of members. I don’t understand their whole business model but I do know that it has been the biggest waste of money that I have spent in recent years!

The most expensive sites I have used and they attempt to justify the price with a convoluted psychological profile. I contacted their support a couple of times to no avail. Once to question why some of my photos were not allowed. They replied that I had more than one person in the photo. I replied back that I had come across several profiles with photos with multiple people. Their reply: “that’s something we are not allowing anymore”. I contacted support again in reference to all the profiles they were sending me without photos and asked if there was a way I could filter those out. No was the reply on that one also. I just expected more options and better support for the price I was paying.

Eharmony was both disappointing and rewarding. Most of the guys I met were not anyone I would like to date, but my last match will hopefully last a lifetime. I liked the profile that eHarmony uses. It was very informative and educational. It provided a lot of insight about myself.

I am a female matching with males. Psychology professor Barry Schwartz found that having an infinite number of choices is detrimental, paralyzing and exhausting. There are many profiles with zero pictures. Many that will message for a day or two and then disappear. I don’t know if it’s eHarmony bots or real men with Choice Overload. Whereas I have 3 matches in my city and one has no picture. One has no eyebrows. And one hasn’t read my message yet. It doesn’t seem like anyone on is there in my age range for a committed relationship.

So 6 months ago, I pay approximately $200 via PayPal for a 6-month membership to try eHarmony. I knew my membership would be ending soon, so I wanted to try to see who I had messages from to respond before it was too late. Any dating site I've ever been on still allows you to log in to retrieve any messages that transpired during your membership period.

Deleted my account as I found around five to six girls who contacted me to be Chatline girls and one who wanted money from me. I found the ones I felt connected to weren't that convincing and has lost my trust with this site and other sites I have gone onto. Still, I am not giving up.

I joined with the basic membership. Then I paid for a subscription. Here is what it was for me:

A completely deceitful website, indeed. Terrible choices after considerable time putting in my information. The few responses I got were strange to say the least. I don't think much of their screening process at all. Thumbs down all around. Would not recommend this site to anyone.

Disgusted to find that when I wanted to cancel my 24 month subscription after 2 months as I found I wasn't using the site, they wouldn't let me and wanted me to keep paying for the next 22 months, even though I wasn't going to use the site and requested several times that they delete my account as they don't give you the option on the site. I'm currently seeking legal advice. Nowhere on the welcome email, FAQs or subscription details on the account does it say that the subscription can't be cancelled. They've quietly hidden it in the T&C where you'd never spot it because...what kind of dating website has a lock-in contract?! Avoid at all costs.

Most of the profiles seem de-activated and fake so hard to know who is real who you are talking to. The matches are not always on point so algorithm needs improvement. Overall seems a much better website for people looking for long term relationships than Plenty Of Fish or Tinder.

There never seems to be anyone on this site. Posted for 2 weeks and not one person has even looked at me. Way overpriced. The profiles that are on the site tend to be old and out of date. Men can not get a free trial. If I had I wouldn't have chosen this site. Complete waste of money.

THey have a decent program. However, sometimes they don’t pay attention to the details- matched me with my 1st cousin, lol. Safety is not something that can assure. We have common sense, let’s use it folks! There was a scammer from **. He wanted to marry me the first day we spoke. I had a weird feeling about him. Next time I looked he had been removed.

I'm sure for some people this service will work just fine. For me, however, Mr unattractive lol, it doesn't seem to be doing anything for me. I got it about a week to a week and a half ago. I have tons of "matches" but up to this point I get ignored, generic replies about being too far away (which I can understand) or something like "I have determined we are not a good fit" despite our compatibility score being high. Not even a hi or a chance to even talk. So so far, I have opted for the 6 month with the 4 payments plan. Now I know I wasting my money, which for someone that is disabled is a lot.

I went online two years ago and thought I would at least receive notice that the account was being renewed automatically—or give me a chance to drop out. I stopped using the account a year ago and now they say they charged me for the last 12 months in which I no longer used the service. Sadly, I now think this is a deceptive and mean-spirited, money-grubbing corporation. I am sure many people do find their true love through eHarmony, and because of this, they shouldn’t be automatically renewing your account and charging you without giving you notice they are making an automatic charge.

I signed up with eHarmony, supposedly you have a free trial, I couldn’t even answer the second message I got from one matching prospect, they want me to pay for reading the messages. I imagine the person thought I was fake for not replying back. So sadly.

I signed up for this “service” after many years of contemplating it and was left very dissatisfied with the entire experience. Used the free service almost two years ago and when I started a paid subscription recently, the personality profile questions I had answered two years prior were used. That was the first red flag. Shortly after I had a man ask me about my political stance on Trump and was berated and blocked. Red flag number two. Next I started conversing with another “man” who I quickly suspected was trying to catfish me. I reported the incident and the profile was removed but in reviewing several other profiles, I started to see patterns of suspicious profiles.

I signed up and saw that there was a 3 day cancellation policy that would allow you to cancel without remaining committed to paying the rest of your contract. Well they are sneaky and only offer that in certain places... none of which are in Canada yet when I registered from Canada that information was on the site without any indication of restricted location. So they pull you in and force you to stay paying regardless. Not only that but the quality isn’t any better than free apps, especially in my area. Better off to save your money and use Bumble or another one that doesn’t force you in for a year.

This site does not live up to its claims. Trying to cancel your subscription is a hassle. The matching algorithm is mediocre at best, likely because they don't ask questions about things that truly matter. The majority of my matches had not been online in weeks. I had better luck with Bumble...and it is free. Save your time and money.

The computerized match up isn't all its stacked up to be. Although there is a certain type I go for it's near impossible to rely on algos to direct me to them. You can find yourself being too picky and come up with 0 if your criteria is too precise. Eharmony is one of the well known date sites that have a fair number of area people on it along with the deadbeats, fakes, and the questionable like all the others. It comes with its own set of credit card issues, recurring charge problems, cancellation hassles like others. I don't know if you'll find love or not I didn't but there's not that many people in my area to look through. A lot of people are scared of all the scammers out there.

They ask politically correct and vanilla questions instead of relevant and game changer questions about the big 3 or 4 that end most relationships. It's a known fact that most relationships end over money, sex, children and I would argue politics now as well. In their 20 minute questionnaire, not once did they ask me what I was looking for, they just assume I'm looking for a clone of myself, which is not the case at all. They assume that I only wasn't someone in my income bracket, at my level of education and with my child history. At no point do they ask, in any way shape or form, if those things are important to me in a potential relationship. Instead, they want to know if I'm more comfortable in a tux or khakis, how I would respond to being a party where I don't know anyone, if I heard something that I found offensive, would I speak up or ignore it. Who cares???

Recently, I signed up with eHarmony looking for a relationship. It's my first attempt at online dating. After doing some research, I felt safe picking eHarmony as they claim to verify their users. I started chatting with a man who seemed interesting. Due to the lockdown from coronavirus we were not able to meet but continued chatting. Finally I realized he was just a scammer looking for money. Luckily I realized immediately and discontinued the chat and reported the user. Awful experience. Thought eharmony was a trustworthy online site.

Their matching system isn't functioning anymore. There are some fake profiles (the prettiest one) made up to boost their popularity. They resort to all kinds of fraudulent tricks with automatic subscription and unexpected charges. I've never encountered problems with billing on J4Love.net, I joined it after eHarmony started playing their financial tricks on me. They have a lot more good-looking (and real!) women as well as a clear billing system. Even though most of these beauties live far away, it was easier to make dates with them than it was on Eharmony. I don't plan on using dating sites any longer, because one of these dates went extremely well and it looks like I've finally found my girl!

My account or people looking at my profile came to a stop..and so did I stop looking at others profiles...kind of hard to date when your life is put on hold and can’t leave your house!! They offer like Skype dating if that’s your thing.. But from what I’ve read no refunds or suspending your profile.. Waste of money.

Back in April 2018 I did a friend a favor. I opened a profile with Eharmony for 3 months suscription. That's it. Just 3 months. Forward april 15, 2020, I found out that the renewal every 3 months. This happened to thousand of people from this site. I want to sue them so if anyone in Atlanta GA have happen the same please contact me and let's do something about. They denied a refund. Can you imagine every 3 months for 16 months. I need help with this. Is not fair.

I find their pricing practices very deceptive. You have to read the fine print to know that you are going to be charged many hundreds of dollars over the course of a year when you sign up. Legitimate companies make their pricing clear without burying the real cost behind fake "deals".

I signed up with eHarmony with the understanding I had a free trial and followed all the recommendations to build a profile with pics, and put a lot of effort in every question asked. After completing my profile eHarmony said I had almost 2000 matches, nonetheless, when I started to reached out to my matches I noticed most had not been on in weeks or months. I had only one response in 3 days and decided to cut my loss during my trial period. Here is the big lie. The phone number is ran by a phone bank in India with the same canned speech from each person saying they will forward my information to customer service and wait for an email. At the time of this review, I have made phone calls but not one email from customer service. Dig into real reviews and you will get the same overall answer. eHarmony is a fraud dating website, with outdated profiles, and poor customer service. If you don't like your money then sign up or better yet give it someone in need rather than this fraud dating website.

I initially paid 160$ for what I believed to be a 6-month subscription and came with a slight discount. When the second month started, I was charged another 160$ and upon asking customer service was told I signed up for one year at the full rate of almost 500$. I'm still in the process of disputing it. I didn't find the quality of matches worth 500$ a year and even when I simply requested for my account to be deleted they said that they would just keep charging me.

Back in the day I remember joining Eharmony and feeling that my interactions were very special and even though it was a long process to even just communicate with someone, looking back it was a great system. NOW on the other hand this site SUCKS! Not only is it expensive and they rope you into paying without allowing for any type of refund is something goes wrong or you want to cancel (make sure to always read the fine print), but also the new way they do things is NO better than on the free sites. I came back to Eharmony because of what I remembered about how you got quality matches and had to work hard to even communicate with anyone. I started this new subscription about a month ago and since they I have hated every moment of it!

I told E-Harmony that I had canceled my contract and they still took money out of my bank. E-Harmony promised me that they would phone me last Friday around noon regarding this cancelation. I had also informed my bank as well. Well I'm still waiting. I then get an email saying that there is nothing I can do, I have to keep my subscription for another term. This is just wrong. How many times do I have to cancel before they stop taking money from my bank.

Online dating can be a great experience for someone who is comfortable with the prospects of meeting their future in this forum, however if you have never done it. You may want to reconsider the attempt. I have never experienced an online dating forum so as the rest I created a profile and even before I had a photo posted or profile complete. I was suddenly having my profile favored by men whose faces I couldn't see.

I joined the beginning of January: it is now the middle of March. I have been contacted by no less than 13 fake profiles. These 13 people have been suspended because I complained. The site is a dangerous place. PLEASE PLEASE BE CAREFUL.

This site scammed me out of hundreds of dollars. They say you can cancel within 3 days. I tried to cancel within 24 hours because I got orders to go to Iraq, and they wouldn't refund my money. I contacted them numerous times, and every time got a cookie cut response that they would not refund my money. I opened a complaint with the Better Business Bureau. eHarmony has no sense of customer service, they don't care if they provide a good service, or if they provide any service at all for that matter. They just want your money. I would never recommend.

I joined and realized within a day that the same people on eHarmony are on Plenty of Fish. Some people even post in their profile, "I am not paying. I am on POF". I emailed requesting they honor the 3 day cancellation policy and they refused stated that it is state specific. Although there was a state specific in the group of rules it was not listed under the 3 day cancellation section. There were no good matches at all for me as I believe that they just do not have enough people joining due to the price. I was online for 1 day and now will be charged 420 dollars with no recourse expect reviews. PLEASE do not join Eharmony - plenty of fish and even Tinder have the same members as Eharmony!

Total Scam. Joined and paid. Within hours they claimed I canceled. Charged for non 3 non refundable payments. Then would not cancel membership. Site was full of very hurtful self serving people that play this Dating Search like a game. Don't Go Or Use This Site.

On March 3, 2020 I signed up for six months with Eharmony’s dating site which was advertised at $29.95/month to be paid in one installment of $179.70. On March 9, 2020 they took $329.40 from my account. There is no phone number for customer service, you have to email them. They say it could be up to 48 hours to get a reply back. I emailed them and did get a response once I told them that I was going to submit a claim with Consumer Affairs. However, I was told that nothing could be done, not even a refund because my claim is outside of their refund policy. It’s been 1 week since I signed on with them. Consumers have less than a week to file a claim or grievance? This whole thing is unacceptable. Can they actually get away with this?

Run, don't walk away from eHarmony people. Better to endure an eon of loneliness than suffer through this awful site. Horrible customer service, useless old profiles far far away and lots of scam messages from Nigeria. Total waste of money (No refund folks!) and time.

I set up an account and then after a couple of days decided to pay for the six months. Immediately regretted decision and within less than 24 hours, I shut down my profile and sent a request to cancel my account. I asked to simply pay for one month - obviously my error but to no avail - they absolutely refuse to oblige. So I am on the hook for six months - their response was so rude. Just because I am in Canada we are not entitled to a 3 day cancellation option. Do not use this service!!!!

Eharmony case **. I signed up for eHarmony service one 2/29/2020; six months service that included a 50% discount so my cost should’ve been around $124. I was charged $239.40. I contacted customer service and Henry D refused to issue me any sort of refund just sending me some sort of terms and conditions and reference state requirement. I paid via PayPal and they refuse to do what’s right and duped me into paying for a full year when that’s not what I signed up for at all. The fact that they refuse to help and that Henry D would even do anything shows a blatant legal disregard to my right and good business practice.

I think eHarmony is deceptive. The first month, I was given compatible matches. They must have felt that I was a compatible match as well, because we exchanged messages and I met with one. However after a month or so, the matches became less and less frequent and irregular. The quality of matches was also very poor. Many of them were older, unattractive, of lower education level, and very far. Hardly anyone viewed my profile either. My profile was complete with photos. I'm fairly attractive. Nevertheless, hardly any men have been viewing my profile for the past 2-3 months.

I've been on here for 6 months, having been thru twisted statements with vague multiple meanings. I was lead to believe I was paying for an introductory 1 month trial, but they took over £150 over 3 months. When I queried this they were very obtuse and would only quote company policy as answers. For me it's not been anything like fun let alone hopeful. Algorithms just dont cut it. Someone may have the same interests or read the same book once. But if there is no attraction it's probably not happening. Nothing positive has been forthcoming, At all. All I've had is traffic from candidates who look old enough to be a parent. And generally live over 60 miles away. Which is strange in itself.

I signed up for eHarmony and within 1 hour realized that there were no suitable matches and many ghost profiles. I immediately emailed requesting refund (they list 3 days refund policy) only to receive updated version of terms which only lists certain states that practice that. 1 hour?! They’re the same company that offers free trial and 3 days free? They are the worst most unreasonable company. Impossible to even find telephone number for live help?!

I feel the product was not truthful. When signing up there was not a clear message that customer could not cancel anytime reasonably. I feel their service is Deliberate to deceive customers. It charged for the entire year if customer wants to cancel. The service was not good/terrible service. Most matches were on fraudulent activity or wants a booty call. There is no toll-free number to get in touch with Customer Service. The number is disconnected or no longer in service.

Whatever you do, no matter how much you "wanna find love or that certain someone", DO NOT USE EHARMONY!!! So much for answering all their questions. Their system STILL pulls up "matches" that in no way meet your criteria! And pay close attention to what the packages they offer for you'll find yourself getting charged not monthly, but in 1 lump sum! I made the BIG mistake of signing up for the lowest months pkg which was 6 months (they don't offer 1 month like all other sites do).

So many friends kept telling me to get on eHarmony, it's supposed to better for finding love, versus the sites that have more of a hookup image. So, I took the plunge and paid hundreds of dollars for basically nothing. Hardly any matches and of the ones I did receive, there are no pictures or anything because they're either bots or don't want to spend hundreds of dollars to join. I've since joined Bumble for free and have received way more positive contact with matches. I want my money back or the ability to find more matches. This very limited pool where I'm not even allowed to look through others is annoying. Total scam! Don't fall for the hype, wish I wouldn't have. All the advertising in the world doesn't fix not having members to match with ok on the site.

I meet what I thought was the girl of my dreams. We had the perfect wedding then after that she turned in a monster. She just wanted to get married to show off to her ex husband. After the marriage I found out she was married one more time than she stated to me and the lies went on from then. She has ruined my life and cost me 30 thousand dollars. I'm so sick. Truly the loser.

Customer service offers simplistic advice when complaining. Half of my 16 matches have no photos, and no matches have been offered since I first joined. It is pretentious and a waste of time and money.

Tried to just get on to see how the site worked, etc. Made me go through a lengthy questionnaire immediately... not a problem but I got logged me off after 15 minutes into it due to being “inactive” however I was going nonstop through the lengthy questionnaire. The questionnaire had typos, various questions that cannot be answered definitively (can be situation specific) so one can only provide random answers, various questions also showed obvious age (younger) bias. If they do not care about initial impressions, then they are not quality oriented.

I wish I had read the reviews on here on our deceptive Eharmony is when it comes to their terms of conditions and how they treat their customers. I recently signed up for a premium membership for 6 months, but cancelled after one day due the fact their there is an abundance of "ghost accounts" and bots (you can tell by the same information on most of the profiles). After Google searching their terms and conditions (https://static.eharmony.com/files/us/images/terms-conditions/terms-and-conditions-us.pdf), it looked like I could get a full refund if I cancelled within three days of signing up. I did what the terms stipulated - and waited.

They are misleading. They don't have the service, very unhappy with this service. They tricked me into signing up, they made it look like they have a good service until you sign up. Then I tried to cancel within a couple of days then they said I would have to pay for a year. I didn't know I had to pay for a year. Very misleading. This company doesn't have the service they say they have. Misleading. This is fraud and should be stopped.

2020 their current cancellation policy (which only allows a 3-day window) excludes Canada. STAY AWAY. I've had 1 potential match in the first couple of weeks who responded back, and now have to pay $332 more over a the next year. Thinking about closing my credit card.

I used my credit card believing that I was paying for a 3 month subscription but when I provided the card I found that it was for a year. I still didn't know that it was 3 installments of 125.00. It is a scam. The site never allowed me to post a pic so I have basically paid for nothing. I would not recommend this site to anyone.

6 fraud matches in 3 months! I joined eHarmony with the hope that I could meet potential people for a date. I filled their profile completely. I was given 6 matches that eharmony shut down for having falsified profiles. As a percentage of the total matches they sent me was extremely high. Use extreme caution with this website. Obviously their screening process has some flaws.

To this day, I still wonder how and why do I have a eHarmony account. I receive hundred messages a day and my name is Jane??? I would never have created a fake profile on an unknown online dating website, I am married and I have a kid, and I would never choose Jane as a fake name! Each time I try to go to the site, I have an error message saying "Access Denied". This website has to be taken down. It's a pure scam.

I joined eHarmony thinking I accepted a 3 month subscription yet they tell me I have joined for 12months, NOT ONCE did I believe I signed for 12months because they were advertising a special. They somehow scammed me into 12months which I clearly do not want and it should be my right to cancel and only pay for the months I've used.

For over a month now I am getting emails from Eharmony every ten minutes 24-7. Sometimes hundreds a day. I am elderly and have never even remotely considered. I have begged them to stop sending. They refuse to help. It is a cruel company that torments people pointlessly.

I signed up as it was highly rated, but there were very few matches in my area. I tried to cancel as per their 3 day cancellation policy, however they amended their cancellation policy to only a few states, so most people do not qualify. If you sign up for a subscription THERE IS NO WAY TO CANCEL. DO NOT DO IT.

I have been on my own for a while, my daughter decided to get me an eharmony subscription for Xmas. When I logged in after payment, I realized the site was not for me. Within 1 day of paying, I asked eharmony for a refund; which they refused. I was signposted to their terms. This states that if you live in a certain geographical area you can get a refund within 3 days. This day and age, it is quite concerning that people are treated differently based on their geographical location. I wonder if eharmony should review their terms so everyone who subscribes to eharmony can get a refund within 3 days, independent of where they live. I would appreciate it if the money paid by my daughter as a xmas gift can be refunded, so I can go to a dating site better suited to me.

I paid for a years subscription with eharmony. Well over 80% of the contacts made to me are scammers. It got to the point, where I would not respond to someone until at least 48 hours had passed since their message to me. This gave ample time for eHarmony to remove them from the site. I am not sure if everyone has this experience, or if I am just some kind of target profile. I know that not everyone is a scammer, because I can see my neighbor on their site. Someone is making an awful lot of money off the backs of dupes like me. Don’t get sucked into this scam.

This experience has been a nightmare! It is very costly. I completed my profile and chose 60 miles or less as my distance. Up until recently the least distance has been 80 miles or more. My subscription is about to expire and all of a sudden the matches I'm getting are within my mileage parameters. They used to provide a phone number for Customer service, but that is no longer available. I recently changed my password and can't log into my account even though I know I'm using the correct password. I contacted them through email, which is the only way I have found to get technical help) and the email response I got told me to log into my account in order for them to help me. HELLO, I can't log into my account that's why I contacted them. They should provide a live chat at a minimum!

If any of you have signed up and for some reason want to keep using eHarmony, cancel your subscription, somewhere along the process they offer you a 10$ a month rate to stay, although even that is too much for the mediocrity that is eHarmony. I've been on eharmony for just over a year now. I'm a decent looking dude with a good job, own house and detailed profile with lots of pics. I've dated 4 women off of there, so it wasn't a total waste. Of course, there are a ton of fake, free or ghost profiles. I've tried contacting close to 100 women, so a 4% success rate is about par for the course (welcome to online dating).

DON'T DO IT. I am really glad to see that there are few people who have gone to eHarmony and made their connection. But it is hardly anyone. My situation is a bit complicated. I was lonely at a certain time of year and jumped the gun in signing up for eharmony instead of stopping to think what the problem might actually be other than being single. Turns out, it was a recent loss that had me thrown, not the end of my marriage 2 years before. At the same time, the place was creeping me out. There are people there who are professionals. They know exactly who is new and how to talk to them. Professional creeps.

I am an educated attractive single male. I’m not into bar or club scenes — never have been — so I tried eHarmony in 2009 and thought it was okay. I met several people and clicked with many of them, eventually entering into a long-term relationship with one of them. In 2018, a few years after that relationship had ended, I tried eharmony again. Completely bogus. Fake profiles left and right, coupled with exorbitant prices; and what made it worse was that the quality of the customer service had gone downhill, fast. So I tried eharmony again two months ago (late 2019), and again, another horrible experience. Horrible prices, matches completely outside of my parameters — if not altogether fake again — and again, the customer service was atrocious (another poster commented that this may be all connected to Neal’s retirement which may indeed be the case). It used to be where you could call eharmony’s customer service; now, you can only email them.

DO NOT SIGN UP FOR THIS SUBSCRIPTION... YOU WILL NOT GET YOUR MONEY BACK. This is a scam... probably always has been a scam, but those commercials sure sound “wholesome”, don’t they? This is a disgusting way of doing business, especially when it preys on people actually looking for a meaningful connection instead of a hook up. This site truly is complete crap. Just crap. The men are gross, they apparently do not read your desired characteristics and their pictures are just lazy. And then there are the scams inside the scam... with men & women that present themselves as one thing only to turn around and find out they are “Down on their luck” and you know they are going to ask you for money. Are you flipping kidding me, why are you on a dating site and you don’t even have any gas money! OMG... People please stay away. This company has no accountability or responsibility to its customers. It honestly should be shut down.

I called this company to cancel my free trial and they kept charging me. I contacted my bank and they couldn’t do anything because this company make it make difficult. Stay away from this site. I contacted the merchant several time and explained the situation and all they did was giving excuses. Also, the dating platform is full of technical issues. This is the worst dating website I have used.

After falling for the TV advertisement of a free to join deal, I logged on to see what this eHarmony was all about. I can not express my disappointment with the service. A full amount of $166 was deducted from my account 7 days after which then made me fall outside the Cancellation Policy period. As soon as becoming aware of the deduction I requested a refund, along with deleting the app and logged out of the service. I was advised this was not possible as it was outside the 3 day cancellation period. I would not recommend eHarmony to anyone...many other sites are free to join and easy to cancel.

I was very frustrated with this service. I signed up for a 6 month trial for my daughter as a birthday present. She never received any local prospects, only ones too far away to even arrange a date. I was billed automatically, without consent, for another 6 months. I tried to cancel my subscription by contacting the service department, but their response, in so many words, was "too bad." I then requested a refund since I immediately closed the account. Again the response was that this is in the contract. I don't know how businesses are allowed to operate like this - taking your money then not refunding it when the service provided was substandard.

Eharmony does not allow you to see your matches until you purchase a plan. I foolishly did so only to discover my nearby “matches” did not have complete profiles or even photos! I contacted customer service. I should not hear that they do not have a phone line, so if you have an issue with your subscription you will have no way of resolving your issue by phone. Even though I had used the service for a day, I was given no refund for a six-month subscription. I am deeply unsatisfied with this platform. I would recommend paying for OKcupid over this over-priced junk.

I am extremely frustrated with this dating service. I signed up for a 3 month trial only. I was billed automatically, without consent, for a 1 year subscription

$ 419.70. I tried to cancel my subscription and it is not allowed on the eHarmony site. I tried calling the service department but no live person or voicemail option. I googled phone numbers for eharmony and they are disconnected. This is a SCAM! I want a refund from this service!

Oh my, words don’t even explain literally how bad of a site eHarmony really is! If you want to waste your money, have no chance of getting your money back and be underwhelmed, this is the perfect site for you. Most of my matches were like 200+ kilometres away and that defeats the purpose because I was looking to date and get married in my hometown. You can’t even filter out the ones you don’t like so instead, you have to scroll down through all the ones you passed on! Customer support is literally a joke. I emailed them after 20 minutes of signing up because I hated it so much. Customer support (online robot) then decided to deny my request for a refund for no good reason even though I was still within the 3 days. I even tried to phone not one, but two phone numbers and both were fake. I am warning you with all my heart not to fall for this shenanigan. You will be very unhappy and you will get NOTHING for your money but misery.

I was catfished one day one! I sent the company an email with no response. Do not sign up for this company. The other reviewers are correct. There is hardly anyone in your area. The most untrusted website. How can I trust a company that has allowed scammers on their site! DO NOT DO IT. Go elsewhere! Unfortunately I can’t give a zero star rating. Where is customer service? If you call the phone number you get a recording. Way to play on people’s heart.

Horrible site. I don't see how ANYONE finds a match. Everyone I've been matched to is in another state. Couldn't even check before I got stuck in a subscription. Now they won't let me cancel. Had to close my bank account to stop them from taking money away from my account.

I have been on this site for several months. I have met 2 men that are on the east coast which is over 2,000 miles from me. Little difficult to go on dates much less really get to know each other. When I had just local, there was no one that wanted to meet me. Now, the scammers are bogging down this site. Over 75% of the profiles are fake. I highly recommend you do not pay for this service as it is really not much service.

Too much time to sign up. Only you can browse your "matches" unlike other sites where you can literally browse thousands of profiles. Doesn't give many options for search criteria. Out of only 100 matches, about 20% having no pictures. Website hard to navigate and aggravating. Match and OurTime is much better, as much as they suck eHarmony is much worse. Don't waste your time or money!

Very few matches available and most people don’t complete profiles with pictures and other pertinent information. Customer Service will NOT refund your money. They just keep suggesting you search for broader age or distance. Very expensive and not worth it!

I signed up for a three month discounted subscription. So I thought. It was a yearly subscription with three months discounted. They have charged me for the whole year in the first three months. I tried to cancel within a couple of weeks and they do not let you out. No customer service, no refund policy. They changed their format so I can't see compatibility feature for the majority of my matches. SCAM, not worth it, run for another site.

I was new to online dating, but eHarmony seemed like a site I could trust to do their best at providing potential matches. Their policy states that you get three days to try their services & if you don’t like it you can cancel for a full refund as long as your 3 days isn’t up. Well I initially contacted them on day 2 to cancel because I didn’t like any of my matches from the two days, and I knew it wouldn’t work out. It is now month 3 & they’re still charging me over $90. They did not cancel or refund my account because they say I didn’t qualify for the refund. Don’t choose this site. There’s lots of other apps that Give you better options & matches for much lower costs. Trust me!!!

I paid for the year plan and have been so disappointed from the beginning. I attempted to get a refund within 24 hours of purchasing with no success. Was actually told to increase my age range to over 10+/- handbook out of state!!!! There has been ZERO activity with any matches. So so so disappointing and VERY LIMITED OPTIONS.

Fraudulent practices! I signed up for a 3 month subscription $29.99 per month. Reviewed the site and wasn't happy with it. The next day I emailed customer service to cancel my subscription. I take a look at my account and they debited it $143.60. I sent them an email to dispute this amount and they claimed I subscribed for 1 year! Are you kidding me??? I thought they were kidding. Well, of course they weren't. They resolved to do me a favor and not debit my account 3 more times and supposedly gave me a break. They will not refund my $143.60. I've contacted the BBB. They should be shut down! A company not to be trusted.

EHarmony uses fake profiles, outdated or expired customer contact. They auto renew your subscription and there is zero Customer Support. If a home he stood behind the product they would be available to help the customers.

When I first signed up and owed them money, I got plenty of matches and I was satisfied, but as soon as my payment plan was paid up, they had changed the format and now it sucks and a lot of profile don't have pictures with them and everything has changed and not for the good, I have sent them emails trying to get my money back and can't get it back. These people are a Scam and should be shut down.

I have been using eHarmony since May and at first I was in general satisfied with their service. The proposed matches were adequate, it provided a good readable overview of the interests and expectations of other users, one could filter the search according to country of residence and, very important, I didn't experience any technical problems. However, the platform was updated in October and it is now a complete disaster. Confusing criteria for the selected matches, many users with deleted user names, including me, no option to filter your search by country (except for five English speaking countries and Brazil...), not even the option to search by continent.

So I signed up for e-harmony since they said there are millions of active members, so when I signed up I signed up for 6 months, and when I saw that with my criteria there may be only 20 people who I am compatible with I tried to cancel and they say I cannot till my 6 months is over and they won't refund me... This I tried a week after I signed up. Terrible site and very misleading!!

Not only is the customer service unreachable, the service I purchased was not satisfactory. I’m not upset that I only met and went on 1 date with 2 separate people. What is frustrating is that I get people who have high compatibility scores, yet do not match what I would find physically compatible. Nowhere in the survey is physical appearance addressed, yet it is quite an important factor. I know the service cannot guarantee matches, dates, or finding ‘the one,’ but I do believe I did not get my money’s worth, and the computer algorithm doesn’t factor in what is quite necessary to some. I’m disappointed. And to recap with the customer service, I was able to email them (I think) with no response. There was no way to provide feedback to them with the hope for some resolution. Instead, a review like this must be created. Not worth the money.

I tried to cancel my account within 3 hours of signing up for the service and they refused to accommodate the request, because of where I live. They told me that I should just try to enjoy the services that I paid for. I knew within an hour or two of signing up that it was not for me. Do NOT be fooled into giving them your money, there is nothing special about this online dating service. It's a trap!

I have been with eHarmony since August with no luck in procuring a date. All my matches are miles away from me which is ridiculous if hoping to meet someone. Since it was updated last week it has become like a ghost town and you can not browse who is online. Save your money.

Absolute rip off, do not waste your money. No matches in 6 months, despite the enticing emails from eHarmony. Had many pictures and smiles from people way outside my practical travel area. I mean miles and miles away in different provinces. And yes, I had it set correctly. I took my account off Auto Renew and instantly 90% of the “match” pictures went away. There has been zero activity. They will not allow me to cancel the remainder of my account (not even looking for a refund). It will expire in a couple of weeks and I expect that I will be inundated with potential matches once the subscription is over attempting to lure me back. Won’t happen. Strongly recommend you save your money.

You can not cancel or get any kind of refund. They charge you for entire year and auto renew. After just a couple of hour I requested cancellation and a refund just to be emailed multiple times telling me no from generic customer service reps. They say 3 days to cancel in agreement but that won’t apply to your state, they say federal “cool off” period don’t apply, or buyers remorse or lemon law, or your state laws on contracts. Complete rip off, criminals. Beware.

I signed up a month ago and have had very poor quality matches. They won't give me a refund or prorate my membership. I am unable to see who is out there. I had no matches for over a week and believed my account was offline. However, it's still active but no matches. They tell me I need to broaden my search in terms of location and lower the bar. I had much better results with Match.com. EliteSingles gives me matches regularly although most are not good either. I'm going back to Match.com. Why didn't I go there first? I wasn't ready for a serious relationship last year; and I wanted to see if there was a different "pool" in case one year was not long enough to encounter a significantly different pool.

The amount of fake profiles are just unbelievable. Obviously no one reviews or screens these profiles. They allow free/fake profiles at the expense of paying customers. Since they’ve changed their format it’s even worse.

I paid for 12 months on eHarmony, and only received a very small number of profiles over the whole year, and no-one contacted me at all. After my subscription ran out, I received at least 2 or 3 every day, but couldn't get any further than sending a smile back, or sending only 1 message, and couldn't read their messages or see their photos, as they were blurred, and popup asking for me to renew. It felt as though they hadn't allowed my profile to be shown at all until my subscription had run out. I didn't renew, just deleted my profile completely, as sure it was a scam.

Once I took all the 'tests' and actually purchased a membership, is when the issues started. First my matches lived at least 100+ miles away from me, then they all looked double the age that I gave as the age range. Plus you cannot tell, who is actually an actual member and who is not (bait and switch). I messaged several people and never received a response (they still use your picture whether or not you purchase a membership or not - so crooked). So I wrote an email to their customer service, telling them how disgusting I think their unscrupulous business practices are. They informed me that they were sorry I felt the way I did and would still be taking another payment of 55 dollars again. I highly DO NOT recommend this site at all! Their business is dirty and they prey on those looking for a partner. They won't last long!

Signed up a few months ago. The first person to send me a smile was removed by EH and I was discouraged from communicating with him. I thought "hmmmm", odd. Then I get into a conversation with a match, like him well enough to meet and GET THIS!! He hasn't been a member of EH for over a year!! He still gets emails of matches sent to him by EH. Wow. Here I am paying ridiculous non-refundable membership fees and the one and only communication and date I have had was with some guy who isn't even a member. What a joke. The only other message I received was from a guy who lives in Brazil. Funny. My preferences ask I only have matches searched out in a 30 mile radius of San Diego. Avoid this dating service. A true rip off, waste of money and time.

I used eHarmony last year and it wasn't too bad. After my subscription expired, I got emails from them daily with all kinds of matches. I decided to re-join recently and since then have not had a single email from them. I have no new matches in the 3 weeks I've been a member and the ones they originally sent me are mostly out of my geographic area. I contacted them and they told me it was my fault and that I should broaden my search area. However, I later signed up for another site and have had quite a few matches, all within my parameters. I tried to cancel and was told, like so many others, "tough luck". Be warned that they are not a good company to deal with. They take your money and don't give you what you paid for. It's a scam!!!

I purchased 6 month subscription and canceled the same day and they are still not willing to refund the payment for all six months. This is pathetic. In USA there is no where you can't find a refund even a used item can be returned and take a refund if you are not satisfied with the product. This is extremely unsatisfied customer service. I have emailed few times to them explaining my situation for cancellation. However they are still not willing to refund the payment.

I joined recently and was surprisingly disappointed at the lack of matches to choose from. Of the 2 contacts I made, one deleted me for not responding quickly enough and the other was reported to eharmony for some unknown inappropriate behavior. Total waste of time and too much money. It's basically a RIP off in my opinion.

I was a paying member of eHarmony, it didn't work. I didn't renew. Now I almost get daily e-mails that (someone's name) is interested in me. If I wait 2 or 3 days before I look at the profile of that woman, almost inevitably "Her profile has been removed" which means they are sending me people, they know are phony, to entice me to become a member. That happened last time too, so many woman were interested in me when I was a non-paying member, but not when I became a paying member. They have also been sending me "a great deal, half price". When a check on the website it is half price of their exorbitant fee, but they want a two year subscription for close to $500. I guess people have not been renewing after one year.

They have the same picture for two different guys. I’ve deleted people and they show up again. I can’t change the distance. They shorten me by 1 1/2 inches. How can I get back and make changes? Not happy at all. It’s too confusing.