eHarmony Reviews

This site is totally worthless and expensive. I have found nothing but mostly fakes. And once you subscribe there is no way to stop them taking your money out. You can't even talk to a real human being.

Not very good because you have no control over your matches. THEY PROVIDE YOUR MATCHES. THIS IS A WASTE OF TIME. I want to control who I contact not eHarmony. How do they know who you want to date? Bad method for serious daters.

I communicated with several people on this site. Most were foreign, not from the location stated in their profile. Everyone of them pressured for personal info almost immediately. I don’t think they are real people. Conversations were too similar. Company will not provide any option to talk to a real person. They take your money but provide nothing. I reported them to BBB.

Site is not user friendly. Cannot narrow down search criteria to exclude ‘matches’ without pictures. Many spam accounts show as matches. Not worth the money and can’t sign up for less than 6 month membership. Don’t waste your time or money.

At first I didn't want to spend the money so I tried the free sign up. After getting a couple of messages I got excited and bought a membership. Both messages were not only from 100s of miles away they were a scam. It's been a week of scrolling and appears most profiles are in fact scams...

This site is nothing but scammers. And I mean ALL profiles are fake & Scammers, about 96%. Eharmony requires about $500 and they have no interest in Providing a reasonable, quality site. It's absolutely a waste of time & money. I spent 30 days on the site and found it to be a disaster. I went to my bank to stop payment for the 2nd installment. What a terrible experience it was! DO NOT JOIN.

I have been on eHarmony for years and over the last couple of months something horrible has happened. The site has been overtaken by bots and scam artists. It is now completely useless! I have notified customer service numerous times and nothing has changed. I asked for my money back as I’m locked in. For about year and no response! Shame on you Eharmony for letting this happen!!

I paid for a year in advance. COMPLETE WASTE OF TIME. My profile is real and honest. Muscular, decent looking man. 10 months in I have talked to no one except scammers. "Ladies" looking for investors with a Chicago phone number, that will give you their number, when you call it they will pick up and hang up quickly. BEWARE! A.I. is taking over this site.

Not worth it at all. Stay away, eHarmony is a scam! 6 people total in my area and two are scams. No new people. They suck you in, charge you, then you get to see how terrible the app is. Still trying to get a refund.

Stay far, far away from this company. I was creeped out by the first message that I received on the eHarmony website and it immediately threw up a red flag. So, I did further research of real eHarmony reviews (that miraculously only show up after you have signed up for their subscription service) and learned that there are a lot of scammer profiles and fake profiles on the platform. They promise you the moon to get you to subscribe and then, NOTHING. There is not a working phone number for this company and there is no empathy from the people that work there. I canceled my profile and my account after only 10 days on their website and they say that I am still accountable for the rest of my subscription cost. Again, stay far, far away...

I received nearly a dozen fake accounts on a daily basis. Almost all of these fake members are over 500 miles away, mainly from California according to their profiles. I specifically emphasized that I only want to date someone within 30 miles from where I am living, obviously, they don't have enough members, and that's why they created all of these fake members. It's very annoying that deleting all of these fake members on a daily basis became a job to me.

This is a site that is meant to help you meet a special someone. So far I have not had this experience after 10.5 months. Customer service refuses to refund the $485. Keep your money and your sanity as people will pull photos from Facebook and Private Businesses and pretend to be someone they aren’t. I have gotten pretty good at spotting fake profiles now. Sad, sad, sad!!!

Sucks major league. Total waste of time. Nothing but scammers. Unfortunately, if you're like me, you don't read these reviews until you upset. EHARMONY IS A WASTE OF TIME. You will think, oh she's cute.... Wrong.... She's not realllyyy real!

70% of accounts are now fake. Huge uptick in the last month or so. For a fairly expensive site they appear to have done nothing to resolve this. I'm likely just going to delete my account and eat the prepaid cost.

E.HARMONY treated me like garbage if I could give them less that one star I would. I joined E.harmony to find love I am a kind caring honest women who was friendly with other members, then E.Harmony Blocked me. when they did this they put a big red X over my face and posted I was a liar, a scammer, a thief. I was so embarrassed everyone that I had made friends with, everyone I was talk to could see this horrible photo of me condemned to being some kind of terrible thief, which is so far from the truth.

This company is an absolute scam. The profiles are either fake or haven't logged in in months. I signed up and wanted to quit in one day and they wouldn't let me. I have taken them to Better business bureau and fighting the charge with my bank. 100% horrible site.

An unusually high number of profiles that responded to mine were later blocked by the site. In the six months I used it, that number stretched into the dozens. None of them were blocked until after I had multiple back and forths with the bad actors. After I became uncomfortable using the site I asked repeatedly for them to cancel my membership so that I would not have to pay for the rest of the year, since I would no longer be using it. They repeatedly stated that they would deactivate my account but that I would pay for the whole year. Terrible.

I set up an account despite warnings from friends about their experiences. I was hopeful. I set my preferences for men within 60 miles and started receiving ‘Matches’ from out of state and even from Canada - I am not within 60 miles of either another state or Canada. Most of the matches I received shared very few common interests - making it clear that the ‘matching’ data they send on members is fiction. I now understand why eHarmony forces people into a minimum 6-month membership; they wouldn’t have anyone on the site if they didn’t force it. I should have listened to my friends - now I share their very disappointing experience.

Terrible customer service. No option to cancel. Major rip-off. Would not recommend. Buyer beware!! If you want the pleasure of feeling completely fleeced, this is your app! Go to Plenty of Fish or Hinge - those apps work *way* better!

Eharmony is nothing but a site of huge scammers. You will spend all your time looking at profiles. Then two things will happen. You will contacted by a fake profile. They will then try to rip you off or the profile you liked will be deactivated the next day for fraud.

Do not use this site, read the small fine print, they will not let you cancel your subscription. Even after writing to them several times they refuse to cancel my subscription, I had the account for a week.

I joined eHarmony with the hopes of using another app to find someone. I liked that they took the time to learn more about me and what I value to try to match me with people that were compatible. First off, the app is horrible to work with. It often was glitchy and I needed to close and reopen to review. Next, the quality of people on the app is not good. I NEVER met anyone in person or even on the phone through the app. Mostly they just ghosted.

Total scam, barely any members presented daily, most profiles don’t have any pictures and if you eventually connect with “someone”, that person can be far away and blocked for whatever reason…Worst dating app ever!

Eharmony is pricey and doesn't offer anything for your money! I'm 58, attractive, fit, outgoing and in the Vegas area. Extremely disappointed to find that they allow people on with no pictures or no writeups about themselves. There is no review at all which makes it a very discouraging experience. And then worse - the men approach me as if they are 22 years old and this is a booty call site! If Eharmony has a success rate (meaning high rankings only) it would only be that their employees are giving them good ratings from within posing as consumers. This site has been the worst experience in dating I have ever encountered. This is worse than POF when I was younger. At least there, there was pictures of people and regardless of lying, they actually wrote something about themselves. Eharmony should be ashamed for taking anyone's money. They should be paying for my chiropractor from shaking my head so much at this experience!

This is the biggest ripoff I have ever experienced. They do not refund anything after three days and of course it takes longer than that to find out that it’s not a good fit. There are a lot of scammers on there and they’re easy to spot because they are from other states. There are rarely new people added to your site to choose from. It does not matter your address and your input as to distance. They completely ignore that. Please think twice for participating in this site.

I received multiple scams daily from fake members. I received 0 feedback on the complaints that I made in the fake accounts. After 30 days, I gave up on the site, knowing that Eharmony would continue to collect payment for the next 11 months.

This site is a scam. They do not allow cancellation or reimbursement. Once they have your money and information you are stuck in subscription mode. App. Never worked for me and they do not fulfill advertised service. Waste of time, energy and money. Do not get caught in this scam. I only gave them 1 star because I had to pick something but my true rating is 0.

Unfortunately, my experience here with eHarmony has been very unsatisfying. The ratio of the corrupt profiles versus the good is overwhelming. I had my share of the corrupt profiles and the process of filtering them is annoying to say the least. The profile test is well done, but in some way questions in the test could filter out the bad ones.

I heard eHarmony was a pretty viable option as far as dating apps go. I remember them from back in the day. Well, they’re only a good option if you shell out hundreds of dollars at a time. You can’t message unless you pay said hundreds. It wouldn’t be so bad if a monthly fee was allowed but eharmony wants 6-months to a year upfront. I have great guys messaging me (according to eHarmony’s analysis) but I can’t message back because I won’t give them $400 upfront. In this economy, that’s ridiculous but I guess it’s back to the drawing board.

If I can give zero I would. No customer service! I signed up the service and not a single person looked at my profile and Not a single reply after a month! Wow! I thought it must be something wrong with my account! I emailed the customer service and received a return email - I will receive a response within 24 hours! A month has gone by! Nothing! I tried so hard to find a number to call them! No, they don’t have a number! Do not use them!

Run!!! Better yet, swipe left and go to a free dating app. DO NOT sign up and waste your money. They are a total rip-off with their prices for crap. They do not provide an abundance of matches on a regular basis. I can scroll for 10 minutes or less and have looked at all choices/matches. (Other sites I can scroll for hours & never see the same person twice. Not here.) And they're still in my feed with no additional potential prospects. And I paid my subscription upfront in full. I will NOT EVER SIGN UP FOR EHARMONY AGAIN!!!! I could have gotten better results with the free dating apps & put money to their perks. I have read some reviews expressing lawsuits. Please do because eHarmony is ripping people off. They do have some sort of legal action... ACCC.gov.

Was easy to sign up and I completed all the information and compatibility quiz. I was receiving 4-5 matches daily. After a week or so, I thought it very odd that no one had viewed my profile. I emailed eHarmony and heard nothing for a week. I then went on their chat and that person said something was wrong with my account and he would forward it and I could expect an email in 3-5 business days. On day 4 an email was sent to me. Said my account was restricted. Usual reasons were my info didn't match what was out there publicly or I violated something in their Terms and Conditions. Read through everything and found nothing. They said they don't elaborate on the reasons for restriction. Really? Very disappointing... Can't fix if I don't know what was wrong. Thankfully, they did not charge my credit card.

9 fake profile contacted me in 48 hours: see attachment. 10 more profiles delivered today, 2 certainly fake, 5 highly suspicious that I am not even going to bother anymore. Over 50 fakes since I joined 2 months ago, with enormous waste of time. Now keeping them in the inbox as evidence. Contacted EH customer care to at least stop billing me going forward; not even an acknowledgement. So I had to issue a chargeback for the full amount. If they try and send collection my way, I'll file a motion for breach of contract and harassment as my inbox was spammed to the extreme. They used to be so good, they really have gone down the drain. Hard to comprehend why they won't implement verified photo ID at the very least....

Beyond terrible practices! Customer service is awful. They do not have any options to cancel. I've read endless reviews about fake accounts. Stay away from this company! This entire website seems extremely predatory!

This site is is not set up well. I have been a member for three months. There do not seem to be many men who reach out. And now when I see a 97 or higher score that usually means compatibility. So, now there are times when I see a high compatibility score and click on that man and then the compatibility score goes way down. I think there are many fake profiles. I do not recommend this eHarmony site.

This was the worst dating site I have ever used. In the 6 month membership, I didn't meet a single person. I did get matches but they were not even close to my location or even someone I would waste my time with. I am pretty and successful. 2 thumbs down!!

Signed up with eHarmony and right off the bat I was surprised they billed me for a full year at over $300. Some matching scale doesn’t seem to work since a few with high matching ratings would not even reply back. Also encountered a few scammers and almost all matches were retired which is not a good match since I am still working full time. I crossed out all except one after the first 4 weeks and no other matches popped up. I asked for a refund on the 11 months but they sent me a canned response that their policy prevents it.

At some point in the last decade this "decent" dating website was fed to the wolves. They took my money and in the first week, not even a view of my pictures (I am a blond, fit, successful woman for context). Not to mention, the dating pool options are beyond dismal. But alas, this is not the biggest beef I have with eHarmony. It's the customer service department. The company DOES NOT HAVE A PHONE NUMBER. If you have a billing/subscription/technical problem, they say to email and you will get a reply within 24 hours. You won't get one. If you use the online chat, you'll be given the runaround that you have to wait 3-5 business days for an account specialist to reach out. They won't. How this is even allowed I do not know. I think you're going to see Eharmony on a Dateline special at some point... DO NOT SIGN UP.

I subscribe to eHarmony by mistake. After 4 hours, I try to cancel and they told me that could not refund me my full amount so now I got a subscribe for it. EHarmony for a whole year. What a rip-off. Please don't trust it.

Clearly the original intention of this site has taken a turn for the worse. Eharmony must have been sold to private equity so their main interest is not in ensuring happy customers meeting their match, but rather to bill unknowing customers out of close to $140 a month without the ability to cancel. Oh, they say you can cancel, but the fine print states that they will still be billing you $140/ a month for a year, EVEN, if you meet someone. Imagine that. You mean someone on eHarmony, another site or offline, and eHarmony still wants their money. And if you don't pay, they WILL send you to collections. What a business model. AVOID.

Poor matches and won't allow me to cancel or delete my account. Eharmony used to be really good and used it in the past. Now it sucks. I got new matches for about 1-2 months, and then after I paid, I stopped getting any new matches and maybe would have a new profile to look at maybe once a week. I emailed to try and cancel and got no response, so I stopped auto payment on the subscription, and they are now threatening to send to collections for another 2 or 3 months' worth of subscription.

Don't sign up for this dating platform. Most of the profiles are either fake or inactive (users who've abandoned their profile). Once I discovered the issue with the profiles, I immediately cancelled my subscription and deleted my profile. eHarmony refused to stop billing me for a service I was no longer using. (If Netflix billed you each month, after you terminated your subscription you're be upset.) Stick to the free dating apps.

Do not subscribe to this service unless you want to be billed even after you no longer use or want the service. They will also not issue you a refund if your card is charged after you have cancelled the service.

I am a retired professional, own my home, and have zero debt! I am told that I am and do not look my age and am a perceived "catch!" I followed all of their directions and, amazingly, did not even receive one view over a two-week period! This site does not live up to its Hype. I am seriously pursuing a lawsuit!

I tried eHarmony for the second time and it was as disappointing as the first time! It’s a complete waste of money. I didn’t have one remotely compatible match… Ridiculous matches. Don’t waste your money on this site. It’s terrible.

Deceiving statements. E Harmony states "Free memberships allow one free message to paid members." With the hidden caveat that the contact be initiated by the paid member. Simply stated. If you send someone a like or a smiley and they reply, you CAN'T send them one free message. Unless you pay....

I have used eHarmony about four times in the past 20 years. Prior to This subscription that I am in now, it was not a bad experience. I recently started this journey again and regret choosing eharmony as my entrance back into the online dating world. I am not sure if all the online dating apps are the same, but eharmony has surely gone down in their quality and fulfilling their so-called commitment to matching better than any of the other dating apps. I noticed pretty quickly that a lot of the matches either were not real or never logged on and never replied. Unfortunately, I signed up for a six month subscription and after about two months, I asked for a cancellation and reimbursement because it was a complete waste of my time. They refused to give me a refund and basically said I’m stuck with it. Save your money and try another site that is not so expensive and a complete waste of time.

A huge scam! I paid for a subscription with hopes to find my partner, it’s been 3 months. I haven’t had one connection, I often receive messages from people out of state and country, and sometimes in a different language than I speak! I feel most of these profiles are fake. I asked eHarmony to cancel my subscription and refund me, apparently where I live, Florida, does not have a cool-off period so they won’t do it and they wish me well. Such a scam!

Horrible site. $300 plus for 6 month membership. No matches come up. When you do a search in your area you get fake, scam or odd and bizarre profiles. You fill out a long and tedious questionnaire for nothing. Stay away!!!

Costs waaaay too much for the limited data base. The site fails too much. The main reason my brother, 3 friends, driver and I canceled our subscription was due to the ads. Pretty much sums up what they are focused on these days because single ** people are at the bottom of their list. Gays, minorities, mixed. Every ad revolves around them and the woke state of mind. We all switched and have found matches more easily and with better higher quality women.

The site touts a "personality" traits profiling, but the matches are profiles are lack in choices and numbers. The app and search menus are not user friendly and cumbersome. I do not recommend this site for the price. AVOID AT ALL COST!!!

Awful, I have my radius set to the maximum of 150 miles and pretty reasonable filters (under 28 years old) and there are like 5 people within 150 miles of me. I looked around globally and there are tons of profiles that seem to be free accounts that can't message they just came in to see try it out without paying. Why even show them to me? Simply to give the impression that there are more paying customers than there actually are. I emailed to complain and ask for a refund (I waited past the 3 days thinking it was going to start showing me more people at some point like surely they must just be hiding them temporarily for some reason) and they would not do it. I wasted almost $200 on this thing trying to be optimistic about more serious dating website and it was a huge waste of cash, please don't make the same mistake I did, should have done more research online first.

Worst customer service experience ever. Crappy site. Almost fraudulent. So bad. Horrible product. Would not recommend them at all. Would love to take them to court and get my money back. Not worth it. Just bad

Very disappointing site. There were 11 search results for a male from the age of 20 to 60 with a 60 mile radius in a California metropolitan area. Extremely expensive, not worth the money. I have reported to customer service and I have reported to customer service a request to refund my membership. eHarmony is definitely not worth the money or the time. The value it brought was a pretty accurate reading of personality traits.

Terrible, I check that I am not showing in any search results targeting my specific age and location. Customer support doesn't exist. It is a scam! I suppose to come up on the search results and I am not.

Eharmony is the worst dating site I have ever experienced. Their system is not user-friendly. I’ve been with them over a month and I have not received one like one request and all the pictures of the women are always the same pictures every day. Nothing changes. I can’t even believe that they are even in business, they are awful and they’re supposed to be a Christian company. I’m a minister looking for a wife and apparently eharmony is all about the money. I canceled my subscription and I tell everybody I know they are the worst possible dating company on the Internet.

The absolute worst company to deal with. The customer care should be called customer don't care. After only using this service for 3 days finding lack of women in the area was poor. Refused to cancel.

I thought I had cancelled this service. I received no notice that I was about to be charged $500. I received no reminders when this went unpaid after 14 days. I only received the reminder that you were considering releasing this amount owed to a collections agency. I cancelled the service again as soon as my bank notified me that a draft was attempted. I haven't used this service in months.

I signed up for a year’s subscription with a discounted first month. After the first month, I no longer wanted to use the service, since, while I did receive many “likes," I was not seeing profiles of anyone I wanted to meet, and the only person who did express interest in my profile scheduled a phone call with me and then did not follow through. So I went through the steps the site provides to cancel my subscription and thought that was that. Then, by chance when I was checking my Spam email folder for possible emails I wanted, before deleting them all, I saw a message from a collection agency.

Worst dating site ever, you can not talk to anyone unless you both are paying members. I messed up and bought a year long membership. I haven't got one date in 10 months. I tried to talk to people but they can't respond unless they are a paid member as well. Terrible site...

Horrible customer service, wasted lots of my time with getting the profile done and then they told me things didn't match up on my profile?? Complete ignorance and horrible experience. I reached out to see what was wrong, twice, and no reply. There are a lot of fake profiles on dating sites, mine was as real as it gets.

About 30 min of questions, too few matches, cannot see their pictures, cannot copy and past, I live near Washington DC, and there were only about 6 women live anywhere near me. Don't waste your money or time

I wish I read the reviews first before subscribing. It’s truly a waste of money. No contact number to be called. Email them several times to cancel my membership but they won’t allow you it. Their responses are scripted and you get the same response over and over again every time you send an email. This is a scam. Every product or service should have cancellation option! If you don’t want your hard-earned money to be wasted, please don’t subscribe their membership.

The year I paid for is coming to an end in a few weeks. If you are a woman over 60 do not waste your money on the site. The people on here who say they are looking for an honest, trustworthy and sincere partner aren’t. What most of them are looking for is a piece of you eye candy. Not life tested strength and endurance. I paid for the site thinking that because of the price and the algorithm that I would find some matches. That is not the case the people that they matched me with were not interested. Plus I had a mileage ratio that the site pretty much ignored.

They sell you on a price for a period of time, but 2 years later and after you've stopped using the site they tell you you're automatically renewed and owe over a hundred dollars. You learn then that they always auto renew to protect you from losing service. That doesn't protect me thank you.

I feel like a complete idiot. My assumption was that if I was not satisfied and cancelled my subscription that I'd be able to and get my money back. Now I find that they keep everything. Very upsetting.

I purchased a one year membership with my credit card then experienced “Buyer’s Remorse.” I contacted customer relations just 18 hours later and was told I would not be getting a refund. The founder of eharmony retired 5 years ago and would never have approved this change. He wanted his customers to be happy with his creation, so be forewarned.

Eharmony is awful. I would not recommend to anyone. They overcharge you, and when you want to cancel your account they make it impossible to do and tell you they are going to still charge you $114. X 4 for the year which is insane for a dating app that is not even worth it.

Far too expensive for a dating app service. Advertising is down right predatory and misleading. Do not pay for the yearly subscription. In fact, don't pay for this service at all. Customer service was unhelpful and failed to understand my concerns.

I have explored various websites offering similar services, but my experience with this particular site has been disappointing. While other websites provided numerous matches that met my criteria, this one offered only a few that were satisfactory. The quality of these matches did not stand out as exceptional, and I found the selection to be quite limited.

Like a lot of people, I have been off and on dating sites for years. For the most part I have had a fair amount of attention and have met some really great men. Unfortunately I went ahead and tried Eharmony and signed up (not meaning to) for a whole year. When I called their customer service department, to explain that I didn't mean to sign up for this length of time, I was basically told "too bad". And now I can honestly say that Eharmony was the biggest waste of money EVER! There were a MINIMAL amount of men in my area of my age. AND which did surprise me a little, a large amount of fake profiles. I do not like to leave bad reviews, my thoughts are usually "if it isn't good, then don't say anything" but with Eharmony, I was so disappointed that I think people need to know not to waste their time nor their money.

I would give a negative-star rating if possible. e-Harmony online dating site is the worst service and customer care I have ever experienced. I wish I had looked at reviews before I signed up. I was 1 year post separation and eharmony lured me into a subscription that was misleading. Unlike Amazon and other sites I am familiar with, there is no option to cancel without a charge if you make an error and realize the subscription is not what you wanted. I did NOT receive an email with the subscription details nor explanation on how the auto-renewal works (they charge twice the original subscription cost for the same duration!). I figured I was stuck paying the expensive subscription (over $250.00CAD for a year) so I tried the service, but within a month was very dissatisfied.

I've paid for it 3 times, never again, just on principle for the way they do business! You can be on for 6 months searching everyday, sending out likes and messages and get zero response, but the day your membership expires you will suddenly start getting notifications saying you're getting likes and emails every other day! It's just the slimiest, sleaziest business practice! Like I said, I've paid 3 times, and have met and talked to some women, and I might have paid another 3 times, but because of their sleaziness they will never get another dime from me, and just like everyone else I will let others know this is how they operate. Could have been a good business but instead they cheat and mislead their own customers, they deserve all the bad reviews and failure coming their way!

I accidentally paid for a year subscription and after two months of not finding love deactivated my account. After seeing my credit card get charged each month I decided to get back on and my profile came up, but I was having to pay for a new subscription. What a waste of money.

Eharmony has terrible customer service. The whole idea is to scam you into buying a long term plan. The problem isn't the money, or the duration. It's when you find out there are hardly any people using the site you wonder what you are paying for. I would get two or three new members to review every week. People aren't using it because the customer service is terrible. I backed out after 1 month of using the service and was still charged for the full year, which is $500. There really is no way of knowing what you're getting for your money until after you've committed. Be wise. Don't sign up for Eharmony. If I had read all these terrible reviews first I wouldn't have signed up and lost money.

WARNING e-Harmony. I wanted to try it but only had my smart phone. So signed up using it, but had nothing but trouble. So tried to cancel, and they were impossible to contact about refund or technical issues. Only was on the site two days. I cancelled the payment using my banking account paid via PayPal. I was contacted and bullied into paying for it anyway by a collection agency named RFGI Collections. Do not sign up for e-Harmony unless you are so desperate that you can't use any other dating site. They also did a Bait and Switch illegal activity. They are a Poor Customer Service company! Stay away!!! I warned you!

DO NOT SPEND your money here. Horrible dating site. Find a different dating site. No response for cancellation of account due to inactivity and this site has gone so far downhill from what it was when it was created. Use to be a great dating site but no longer. A million thumbs down EHarmony.

I have a complaint to report on Eharmony. Eharmony is a dating site/app. I joined Eharmony on June 30, 2024. The cost was $60 for 6 months. That was the smallest membership. As soon as I joined it switched my subscription from 6 month to 12 months. Not what I signed up for nor what I thought I was getting. So I immediately requested a refund or for them to change my account to 6 month on the same day I joined. My request was denied saying they can't issue a refund or change the subscription. I can't delete my profile, they have to do that. And they won't delete my profile. They are scamming people by saying their service is premium. You are locked in whether you are happy with the service or not. This just seems unethical & illegal. I have never experienced anything like this in my life.

Signed up and went through the somewhat demanding personality/compatibility tests, put significant effort into my profile and began to message profiles that I found interesting. Probably sent a half dozen ice breaker messages. After ten (10) days of no response and no profile visitors, I contacted the support department. It took two messages to get a response which was as follows: "we have reviewed your information and see that a decision was made to restrict this account and have determined that the action was appropriate. Common reasons for restriction include: Member's personal info does not coincide with info listed in public record; Member's behavior violated eHarmony's Terms and Conditions. As a practice, we do not elaborate on the specific reasons as to why an account was restricted.'' The rest is basically a 'good luck with everything' message and good-bye.

A bunch of crooks. I signed up and was hit by 2 fake accounts immediately. They took them down but I decided to cancel- this within 12 hours. They said no, I needed to pay the rest of my contract. I told them about the scammers and was told I should be grateful they caught them and that if women fall for the scams and lose money, it is their fault. Most money-hungry crooked site!

The scoring system is a big scam, misleading conclusions. The profiles are incomplete and there are lots of scammers. Now I understand why the site wants to lock you for 6 months. Worst investment with tons of disappointing experience. Please don't waste your money

Do not join under any circumstances. It is a complete scam and even if you try to cancel within 24 hours they send you a generic letter detailing why they can't and won't refund you. As a widow, I can tell you they clearly take advantage of any and everyone that falls for their scam. STAY AWAY!!!!

World’s worst dating site. I live in an area that includes Tampa, Clearwater, St Pete and Orlando. 4 major cities. After signing up and finding out that within a 100 mile radius with no limited filters there were only 20 people between 4 highly populated areas. This isn’t acceptable. So I tried to cancel within a couple of hours and they refused to let me cancel.

Nothing but a headache. Terrible program and just the same with customer service. Do yourself a favor and go somewhere else. If you ask for help in English, clear English and get nothing but an argument with someone in another country that can barely speak English. Again nothing but troubles.

Worst dating platform. There is no trial to see through app. Be careful, once you subscribe YOU CANNOT CANCEL. No people on this platform for a reason. Scam. Other apps are much better use and modern. Don't make that mistake I did.

Horrible site. They charge an enormous amount of money. They are very deceptive as to how your subscription is charged. Once they have your money there is very little communication and even less understanding or helpful customer service. DON'T SIGN UP. NOT WORTH THE MONEY

In my experience, most of the profiles I connected with on eHarmony were either fake or scammers. I am not sure why eHarmony continues to be a very popular dating (relationship) app. Maybe years ago, but definitely not today. Their matching algorithm needs to be revamped. The two or three profiles I did match with lived across the US. No one even close to matching in my state. eHarmony is just like any other business out to make money. I have no evidence, but I feel like they do not want you to match with someone local because then you would not renew your subscription. I have had others tell me they cannot believe I could not find a match close by.

This is the absolute worse dating site. They send you the most ugly looking people and then when you try to cancel, they threaten you with debt collectors. How are these people still in business? This is an absolute scam. Money hungry eHarmony. Stay clear people!

I enrolled in eHarmony a few days ago and began a search. The search included women 40-65 years old less than 100km from my home. No other filters were used. There are nearly a million people in the area of 50km from my home. The search resulted in 30 women total. There were no women younger than 54. Just for the sake of it I searched all ages and received exactly the same results. I read in the terms and conditions that I could get a refund within 3 days if I wasn't satisfied. After 2 days, I wrote an email requesting a cancellation of my account and refund. They replied saying they would not refund me and the 3 day policy was for a few of the states in the US and that's it. I replied demanding a refund and they replied the same. Just for the sake of it, I searched Match.com and there were over 450 women with the same filters selected. Please do yourself a favor and do not use eHarmony under any circumstance.

Only gave it 1 cause you have to! I log in to try the app and see who's liking me, after a short period tried to cancel and would have been happy to pay an extra month say to cancel but no, they want the whole year and threaten debt collectors if you question it. Don't both, use a better app.

If I could give -0 I would!!! They don’t have enough people for dating, no pictures in a lot of them and worst customer service!!! Stay away, all they want is your money and Facebook dating is better and free!!! Stay away! Read other reviews in other places!!! Do your homework, I did not!

Buyer beware. eHarmony continues to charge you MANY months after you cancel your subscription. I was unable to find the canceled email, as it was 8 months prior to being build. I definitely recommend using different dating sites. Don't let eHarmony rob you!

Please be careful when agreeing to a contract. I thought I was opening a 3-month trial. After one week, feeling uncomfortable with the site privacy, I cancelled my subscription. I was told I was responsible to pay the year. No exceptions.

I wrote my bio but could not use it because they have a character limit and their competitors don’t. When you find a match, hit it off and switch to calling or texting, it’s logical to delete them out of your conversation list because you are now using phone to communicate. When you do this, Eharmony will send your contact a message from you that says, “ Goodbye”. Your friend that you are now talking to via your phone, will see the message and then see you disappear. It sends the wrong message and is in very bad taste. Another big problem is that Eharmony sends a huge majority of potential matches that live over 150 miles away. Other sites allow you to specify distance of search and, they are 1/3 the price of Eharmony. Save your money, not impressed at all.

This site is terrible. There is no option for a month to month subscription. So you have to sign up for a year under contract. Well I met someone and not on this site so naturally I wanted to cancel after a month because I am not a cheater. They continued to charge me and said I was under contract and obligated to pay them for a year. They scam you. So now I have to pay a year's worth for services I don't want and have cancelled. Total scam. I do not recommend.

I subscribed in good faith. Found out that you need Adobe Reader and that only has a 7 day free trial. Then you have an added fee. This was not told to me, therefore misrepresentation. I asked for a refund within 24 hours, as soon as I found out about yet another charge to be added. Customer Service said they don’t give out refunds even though the fee would now increase. Does someone know how to dispute this or file a complaint to a higher office? Clearly false advertising.

Not great. No one replies back. Very limited selection 30 within 150mi radius. Main reason I don't like is no one replies back not even to a simple, "Hello how are doing today." And looking at other sites same way. Thinking everyone is short handed on woman and overwhelmingly overran by scams. Don't waste your time and money. They won't refund you even for a partial refund was requested. Time and Money be better spent at the gym or at the bar just learn to talk face to face to a girl is my advice.

This site is basically a scam. Auto renew is automatic and they don't warn you before your subscription expires as they hope you will forget. I used the site for two months and didn't have much success. Very few women (I found) use this site in my experience. Will never use this site again. Although the people on the site are legitimate their customer service and scam technique auto renew is terrible. Stay Away!

I would not recommend eHarmony. It seems there are a lot less people using it and therefore less possible matches. Also on their site it says you can cancel your subscription at any time. True but if you choose longer subscription periods they will not let you cancel it early and there is no one month option. I confess I did not read the Terms and conditions, and thought if I did a quarterly payment plan I could cancel after one quarter, and I was wrong. I requested to cancel and received a email which was clearly copied and pasted saying no and the decision was final. I would recommend using a different dating app.

Nothing but fake profiles. All fake photos, fake names, fake people, you will never communicate with genuine, real people you will be communicating with. God knows who some scammers that’s all and those people will end up asking you for something monetary. It is such a shame that this site is fooling so many genuine people, stay away unless you’re looking for trouble. I had such a hard time dealing with fake people.

You do not want to subscribe. It absolutely is a scam. Once they get you money you can't cancel for refund. I tried to cancel a few hours after subscription. No way can you talk to a person. The phone number online is a fake number! They are scammers! Then they send you email right away about they will automatically renew. I called my bank to stop any future payments. I sent a review to better business bureau which they are not a part of.. Imagine that! I hate Eharmony because they took my payment and would not let me cancel for refund even though I had just subscribed and never used their dam site.. It's pathetic! A consumer has more luck in buying a new car.

It is a scam. Would be better to take your money and burn it. Cancellation policy is non-existent. Stay away would be the best advice I can give anyone. When signing up you have no option except for a full year and no chance of cancelling even after a day. Don’t use.

The worst dating site I have been on in years of dating. There is hardly anyone that reaches out to you or is active in your age group. When you reach out to someone, they barely respond back. There are a good bit of the profiles that have no pictures. The price is the most expensive I have paid for a dating site with the least amount of contacts. And the subscription is for a year... I cannot wait to get off... Such a waste of time and money.

Horrible service and website. I signed up and thought I was given an offer only to find out that I would be charged $150/mo!!! I had cancelled within the hour I signed up in. I emailed them to try to get help & they were not interested and kept saying that I did not read the fine print. Even after I cancelled, the subscription wouldn’t terminate because if you sign up on the app; then, you can’t terminate on the website & vice versa. Even though, it will show the subscription terminated. I have never dealt with a business so extremely rude & lacking of customer service. They have questionable tactics in getting you to sign up; making you think you only pay $150 for the year and in small print it is actually per month!!

Do not waste your money on this dating option. I wish I had looked here before signing up. In less than 24 hours I knew because of the very few potential matches that I should not have signed up. You're unable to back out in less than 24 hours in all but a few states. It's a total sham. You can't use the app for everything. You have to go to the web browser to update certain things...like payment when your credit card is expiring. I was dreading having a credit default. DON'T SIGN UP. They are on their last legs, and if I had to guess won't be around long. They are getting whatever they can from any person seeking a match, yet have very little to offer.

This is a review of eHarmony but also indirectly my credit card company. I also depended on their accepting payment with my credit card as validating legitimacy of this underhanded dating site; it lends the impression of probity. Specific complaints of mine: Their visual ads on their website imply wonderful service, many happy customers, special pricing, and large numbers of potential matches between customers. In fact all of these claims, imputed or otherwise, are proved false by the extremely negative reviews online. I am enclosing a small segment of these reviews taken directly from online reviews…Horrible doesn’t begin to cover it.

I emailed them to cancel my subscription as I was within the cooling off period and wanted to cancel for personal reasons. I then get a response saying, "We have now cancelled and put back on basic," but also took a further 54 gbp without authority, for less than 2 weeks service. Complained and not heard anything back yet. Quick enough to take without authority, but don't like to respond quick when you demand it back. Stay clear.

If I could give zero stars I would. Save your money, time and energy. More scammers on this site just like the others that are way cheaper. They don’t refund any money unless within 7 days of purchase. Customer service is a joke and keep repeating the same no refund past the expiration date of cancellation. Scammers galore and no one actually messages you the ones that do are clearly scammers.

Site screwed native $705 CAD, there was no customer support to help with. It literally said there's nothing they could do, not even offer me a couple years for that price or ask give me a reduced price, just feel that the cancel subscription should really say cancel auto subscription but then again they wouldn't be able to screw anybody over then.

Awful, awful service. Stay FAR away…there are better services elsewhere. They provide hardly ANYONE with a profile picture. Why would you not be interested in a profile without a photo? They say, oh these are “new” subscribers that haven’t included a photo yet”. Yeah, right. 90% do not have a photo! Anybody can talk a good game…is the appearance important too? This company absolutely sucks! Will not consider a refund..they just wanted my $$$.

I’ve been on here over a year. Not one decent conversation or date with a woman ever! I have almost 10 scam accounts that contacted me and were removed. It’s very discouraging. The people I contact first are hardly ever online and it shows they are new. If you’re new wouldn’t you check your account daily? I check mine 20 times a day in hope for a positive response!

Frustrated. Here is why. Didn't receive quality prospects. When contacted customer service, received long polite "deal with it, those are your choices." As result, asked for refund. The answer again: long explanation of No, this is their money now. This is my story. I wish customer service at least attempted to find some new prospects. I checked it out later a few times.. Nope.. Nothing changed. It's Not ok.

A friend of mine used eHarmony years ago. The questionnaire took her a couple of hours at the least. When I signed up it took me five minutes and you could completely tell. I don’t consider myself stuck up in the least, but the pool of men I got to look at were what can I say let’s just say I won’t say.. Plus I meant to sign up for month, accidentally signed up for a whole year which cost me $400. And every time I go on this site, it took me approximately 20 seconds. People would actually take pictures of themselves and lounge chairs without shirts on not attractive people either fat or in the shower. It’s like they don’t even care what they look like. That is not what I put in my profile. Would not recommend the site.

Good day. I want to warn you that this is the worst acquaintance I have encountered. Let me explain the situation, this is a dating offer, a promotion for a cheaper subscription for 6 months. I used dating for a very short time. I understand that this is all connected with my difficulties with finances. They make me pay a $350 annual subscription. It's my earnings that cost this price because I lived as a refugee. I was not allowed to work or study, I have to wait for trial. Shame on you!

I too joined e-harmony and signed up for the shortest term. Unaware that in my state, e-harmony isn’t required to advise you that your subscription is renewing. So it did. Now I’m in collections. I just discovered that they have already been sued for this practice, yet they are STILL DOING IT!!! Unbelievable.

EHarmony practices misleading renewal polices that's charge large amounts on renewal. They make it difficult to cancel renewal. Avoid the company as it treats it customer as quick money, over providing a honest service. **

I purchased and paid for a 3 month, discounted membership. From the start, the gentlemen I was "matched" with were not even in my age range, let alone nearby - or even in the same sate! Worst of all, the correspondence with eHarmony "customer service" was so unhelpful that I canceled. They sent my account to a collection agency (RFGI) with which they clearly have a crooked, ongoing arrangement, before the 3 months were up! They would not treat me as an individual, and only sent me form letters. Stay away for so many reasons!

I was unable to cancel once I had actually started using eHarmony and discovered that there were very few potential matches available. The matching system sounds great in that it matches based on a variety of personality characteristics, but it doesn't work if the dating pool is too small. I was looking for someone with similar education and intellectual interests, but most profiles were blue collar workers with no profile pictures. I received less than 5 likes in a period of months, compared to dozens of likes in the same time period on another dating app. I found out after the fact that this dating site is way overpriced for what it offers, and that's why there are so few other people like me on it!

I would not get this app or pay for it again. It’s the same 100 or so profiles again and again. Cool I don’t get a match. That’s fine. But the same same old 100 or so women. Even after you change settings. Not worth the money at all. Never again.

The worst dating App I've ever seen. In just 1h navigating the App, I was already dissatisfied with the service with the algorithms and the outdated technology, but they don't give you the opportunity to check any member's photos if you don't subscribe first. I requested my cancellation and refund and the company denied refunding my money and did not listen to my needs as they still offer to put my account on-hold. It's disrespectful. All users should unite force and sue this company.

I subscribed to eHarmony in 2023, thinking I had turned off the auto-renewal feature. I initially paid $125 for a year. In February I received a charge for $425. I tried to dispute the charge and was unsuccessful. I wrote to customer service to terminate the subscription and remove my profile from the website. The short version is it took 3 requests and the threat of legal action for the brand to stop making offers and comply with my requests. I regret entangling myself with a company that uses such unethical practices. It is no wonder eHarmony has to use paid advertising and does not allow reviews to promote their product to naive customers.

I am 64 and do realize the amount of men that I would be able to find would be a harder one. The selection was sparse and repetitive. They got me to sign up for a year. I wanted to cancel but couldn’t get out of it. Not worth the hundreds of dollars I get suckered into.

When I went to cancel, there was nowhere on the website to cancel. The only thing you could do was click did not auto renew but that puts you up for another year. I have tried over and over to get a final bill, but I cannot get it. They just want to keep charging me double. The amount you pay each month when you do the auto renew Is double

Eharmony is a mess. I get more emails from them about my "suggestions" are fake profiles. The only matches I get are well over 100 miles away and not even close to my preferences. Don't waste your money. It's too expensive for this garbage.

This website is TERRIBLE! Their policies are unclear. After using the website for FOUR DAYS, I felt unsafe with online dating. I initiated a cancellation, and their customer service is practically non-existent (EMAIL ONLY), and they refuse to cancel my subscription. RUN FOR THE HILLS, LADIES!!!!!

Matches were terrible and there were very few new profiles. There was no way to select for broader cultural sensibilities. The worst this is their predatory contracts and auto-renewal. When you don't use the service for almost a year and forget the auto-renewal, they refuse to refund and it is $$$. Stay away from eHarmony.

I had the same negative experience as most of the other reviews. I had no idea of the total fee, I first thought it was $139.00 but come to find out it was 4x that. I tried the App for a while with almost any of the reasonable matches being blocked for violation of terms which means ALL SCAMMERS> This is BY FAR THE WORST DATING APP I HAVE EVER USED.

Beware this site tricks seniors by offering a cheap premium package BUT it includes an automatic renewal onto your credit card for the next year when the initial package expires. They agreed to delete my account but are harassing me for payment as my credit card data changed and they couldn't process my payment renewal. I would never recommend a site for seniors that takes advantage of seniors not being aware of the details and not being as tech savvy as younger users of online dating. Disgusting.

I am giving eHarmony 1 star only because there is no option to give them 0 stars. This is the worst dating site I have ever been on. It is a total waste of money and I believe it is a scam. After the first week of being on the site, I asked to be removed and for the second payment, not to be withdrawn from my bank account. Their customer service department did not want to hear a word I had to say and basically stated that I would be charged regardless. The first week I had five matches all of whom did not fit my characteristics for a partner. It has been three months on this site and I am up to 12 matches. Seven of them have no photo. This is an absolute disgrace. If you are thinking about joining eharmony, my suggestion is to run as fast as your legs can carry you.

Save your money or use a free site.. Very disappointed with this dating site, will never waste money with them again. I will use a free site, that way I won't be disappointed. They say you get what you pay for, not true with eharmony.

In my opinion the cost vs. opportunity is not worth it. Very few people matched did I find an attraction to. I understand there’s an algorithm but attraction is necessary also. Money not well spent for the results.

I Use this site for two months. Never renewed. Six months later they try to charge my credit card that I closed months before over $200 for a one year subscription. I haven’t used the app months prior. They are a scam. They sent me to collections For over $200 and I never use their app. When they get your credit card, they will suck it dry. Beware. I’ve contact them numerous times to ask them where the proof is that I signed up for one year and all they say is pay the bill. It first starts with phone calls claiming you owe me money from overseas and then you get emails, then a year later they sent you to collections. It’s so fraudulent the world must know it is a scam. Stay away stay away.

I had my account less than 24 hours and was refused a refund. They also would not cancel my subscription. I had signed up for the six month subscription since it was the shortest amount of time they offered. The dating app is no better than any of the others out there. It’s just more expensive. And they just spend more on marketing.. Check out their Instagram. 60,000 followers as of today. If you know what fake accounts look like you can easily tell these are fake followers. The claims they make are based on old data with few samples. This is a company that runs on deception. They do not care about your experience. Once they have your payment information they have you. The image I attached is their most recent unpinned Instagram post. The irony here… they suggest honesty.

JUST LOOK AT REVIEWS AND DO NOT GIVE THEM YOUR MONEY. I wish I read reviews before dealing with them. I see now that a lot of people has had a terrible experience with them. How come they are still in business?! There are NO interesting candidates there!! But they TRAP customers in way that you will pay for at least 4 or 6 months. It's NOT WORTH IT. JUST LOOK AT REVIEWS AND DO NOT GIVE THEM YOUR MONEY.

I tried to cancel my paid membership 15 minutes after I paid for and they refuse to give me the money back claim. 3 days has passed and this is a lie, never again. Big scammer. I wish if I read people review before I got scammed.

eHarmony is fraudulent, disgraceful, and subscribers should join Forces to successfully SUE the owner and customer service representatives!! Many of the profiles have expired or do not exist. This organization is greedy, money hungry, and shameful.

If I can review with 0 I should do it. I have the same experience to everyone, they take my money and said 'em they do not refund me, the app show me the same 10 person always, actually Facebook has one for free and it's too much better. Eharmony is a fraud, definitely I do not recommend to no one.

Buyer beware...I had a horrible experience. I was contacted by over 10 people on the site, but they were later blocked by eHarmony due to fraudulent or abusive activities. Basically the site is full of scammers who are trying to take advantage of people. When I said I wanted to end my membership and asked for a refund, they refused. Don't waste your time or money!!!

Do not waste your money with this company. $400 wasted. Matched with people in other countries ONLY. Only about 8 profiles showed up. I was trying to save the conversations to report but conveniently the "matches" disappeared before I could do anything about them. Horrible return policy of 3 days. They won't even refund anything back after that. Way to stand behind your service. Customer service people were not friendly either. Total scam. Save your money. I guess I should of noticed the red flags with this site especially since they had a 2 year plan..

Don’t waste your money on eHarmony. I have tried many dating apps over the years and it is absolutely the worst I have ever experienced. It is grossly overpriced, not particularly effective in producing potential matches and when I finally find someone in whom I have an interest, they are almost always “blocked” by eHarmony for some breach of its mysterious rules. Once again, do not use this site. If you do, you are a fool wasting his time and money.

This dating service is absolute garbage. Make sure you are unfortunate enough to subscribe, you cancel prior to your auto-renewal date as this company will not issue any form of a refund. There are no phone numbers to contact an actual person and no way to track what messages you have sent to the company regarding account inquiries. I contacted eHarmony literally less than twelve hours after my auto-renewal to cancel services and the company has refused to issue a refund for weeks. I fought this through PayPal and the BBB and eHarmony repeatedly sends the same boilerplate response every time.

I desperately wish I had looked up reviews before signing up for eHarmony. I had no intention of paying for a 1-year subscription at the cost of $412.85, that's insane! But somehow I did. I contacted customer service but they have a no refund policy, for any reason. It's so easy to accidentally make purchases online or on the phone. I've done it once or twice before and I've never had any problem canceling, but eHarmony won't budge. Such a ripoff.

I chose eHarmony because I was hopeful about the algorithm that was supposed to be able to help find a perfect match, but I find it does not make good matches. I had many likes during my free months on the app and more than 50% of those folks didn't include any profile picture! Between bad matches and profiles with no picture there's not a lot to like about e harmony.

eHarmony advertised deal for $12.95/month for first 3 months and then normal $25.90/month. However, they charged me $139 and then wanted more. I disputed it but they put it in collection and my final damage ended up being over $550. Absolute false advertising and bait-and-switch.

I signed up with eHarmony and quickly was approached by a scammer who was incredibly charming and it turned out to be all lies. When I try to terminate my agreement after 10 days they said there was only a three day cancellation policy. Three day cancellation policy is unfair and unreasonable business practices. I called customer care to explain how I was dissatisfied with their platform and they basically said, "Too bad no refunds." Lastly their platform is not clear with pricing for the consumer. I thought I was signing up for a one time one month. They do not populates the prices clearly and it was a charge on my Amex over 600 for 10 days of a scammer. I hope eventually it catches up with a harmony and they change their policies with reasonable timeline to cancel.

E-Harmony victims, take heed!! I was simply curious to see if using e-Harmony was worth the effort, having terminated two other such websites. So, I accepted an online 3-mo., $17/mo. (cancellable) subscription using my AmEx card. Several weeks later, however, e-Harmony charged my card $570.00 for that subscription. I immediately contacted AmEx in protest & opened a dispute. At first, AmEx said I needed to provide more information "to change the outcome of this dispute." I then submitted a powerful 10-page letter containing corroborating facts, documents, and arguments that persuaded AmEx I had been tricked and wrongfully billed. E-Harmony has now agreed to refund me the full (!) amount of that fraudulent charge, based on my letter to AmEx.

Signed up for 1 year, best value , and hopeful. The biggest waste of $400. Mar 2023-2024. This site is a scam. You’re given maybe a dozen matches to start then maybe 4-6 new ones weekly. Majority of profiles have no (zero) photos. What are they hiding? Profiles with photo are mostly 1 photos. Very few have multiple pic. Many had no hobbies or interests. Of those single photos most are scruffy or really bad ones. Most profiles presented to me were out of my range. More than 50 minutes drive time, very unrealistic. More so the matches from surrounding states. It wasn’t realistic to drive an hour for a coffee date especially when he didn’t look like his profile pic. Not feasible at all.

Absolutely the worse out there. Very underhanded and misrepresenting in the charges, no customer support phone number, Absolutely useless customer service. DO NOT EVER USE THIS SITE EHARMONY. It is the biggest scam out there with nothing but a bunch of low life thieves stealing your money. AVOID AVOID AVOID.

Terrible site. I got more scam calls from unverified people. It was scary. Then they auto renewed my subscription because that’s allowed in my state and demanded I pay it. Most of the time the site don’t work and there were no matches ever. Horrible customer service

For many years eHarmony touted itself as the best dating site. I found it to be one of the worst. No matches at all really that I physically were attracted to. I regret spending all that money on it. I do better on Facebook dating and that’s free. Skip eharmony.

Don’t ever sign up for this. Signed up and didn’t read all the fine print which no one does. Cancelled and lost access to the app but they said I signed up for six months regardless. Threatening to send me to collections for $134. Paid it to get rid of them and documented everything. They’ve been sued already and settled for millions in CA. When the next class action suit happens, I’ll be there cause it’s coming.

First of all, they set things up so you most likely won’t get the single month subscription. That’s how they get you on the hook. The other MAJOR problem is that the site is a ghost town. It took 15 minutes to scroll through all the people that popped up on my search. I live in an area with about 10,000,000 people and they still only had about 15 women in my search results.

Barely any matches but the customer service doesn’t care. They get your money and could care less that you have no luck in finding matches much less a suitable partner. DO NOT WASTE YOUR MONEY. If you are choosing between Match and eHarmony like I was, go with Match!!

I signed up for eHarmony one evening not having any idea that you couldn’t cancel it as soon as I started looking at the site I decided it was not for me. I immediately tried to cancel and they told me too bad I had to pay over $500 because they had a no cancellation clause that it says nowhere unless you read the fine print when you’re signing up. This is absolutely absurd. I will also be contacting the Better Business Bureau. I can’t believe this site is allowed to do this.

I was very hopeful initially with eHarmony as they asked so many questions in the beginning I felt that they would match me with a good guy. I did email a guy for a while but he was pretty far away (different state). They also have these 'strict' guidelines you can choose - like faith/minimal salary/smoking/EtOH etc.. - This is when I ran into my first problem with them. I only wanted to be matched with someone of my faith. eHarmony completely disregarded the hard limit I set. I stopped using them (bad matches and terrible app) and tried to cancel my membership - this is not as easy as it sounds. They have an auto-renew option that is nearly impossible to cancel. I found out that the account wasn't cancelled when the yearly fee was removed from my bank account. I called customer service and was told that it was too late to cancel - BUT they would stop the auto-renew for me.

I am currently going through a tough time with E-harmony. I turned on my automatic renewal by mistake. However, I was done with this app as I never met my significant other after a 1-year subscription. I am currently being forced to pay an outstanding balance when I never received any services. They blocked my account when they were unable to renew my subscription and are asking me to pay almost $600 ($ 583.85 & $33.05 for Sales Tax). They took 50% off of 583.85 and they are requiring me to pay $344.47. They have been harassing me with emails within the two weeks since my subscription ended.

I got an email from Eharmony saying they charged my bank account $149 for a subscription I never signed up for. I reported it to the company and my bank. Eharmony pretty much told me too bad no refund. I would never use them ever and their customer service is terrible. I wouldn’t recommend them to anyone. I don’t need a dating site to find a man as I already have one. Don’t use their company as they will take your money even if someone else used your card and made a fake profile. I just wouldn’t want anyone else to have to have to deal with them.

Eharmomy didn’t filter the date! Ton of Chinese with fake pictures, unverified phone number have tried to lure me in cryptocurrency investment. No new people, the same people for weeks! Waste of money to join this site!

I rec'd an automatic renewal on my PayPal account that I then cancelled, so they went to a credit card to charge me when I already stated that I didn't want to renew. On top of that, they charged me for a 1 year renewal rate of over $500.00. All they are is a money grabbing site. Do no use them!!!

Can't get a proper location, can't get logged in, and eHarmony customer service does not care about anything except getting your money! It is one of the worst dating services in the entire world! Do not get ripped off!

They are a fraudulent scam. I was just charged $578 unauthorized. I had cancelled my membership in 2023. I’ve also also filed with the Better Business Bureau. I am getting no support or feedback from eHarmony.

Please do not fall victim to this site. They are scammers and most of the users are catfish. They will take your money regardless if you cancel membership. What they do should be considered illegal. But at the least it is immoral.

I was a member for a year. The theory is that you match based on a scientific personality profile. The app thinks close is within 250 miles. Few matches in my age group around Pittsburgh. You CANNOT search this site and are entirely dependent on the app. As an over 60 widower, I was expecting more.

Tried the service for the first time since it began Because wanted to find something wholesome and saw so many ads that raved about this service - Once made the leap and paid $300 for 1 year - began searching what looked like a multitude of women On the site from all kinds of walks of life - Got the shock of life when discovered the majority of these so called "Women" profiles on there were Either scams - fake - or just people who didn't pay the membership and could not communicate with any Of them for a connection - This service is totally useless - Demanded refund for ripoff, useless, empty service. Company refused to refund even though they know it's a scam here. Will report to BBB.

I signed up for the membership at the Irving of my daughter. I immediately realized it was full of stalkers and inappropriate men. I attempted to cancel immediately and was told it wasn't possible. They do not allow anyone to cancel. So I continue to pay. Do not use this site!

I tried this dating app and from the get go, the system's matches made no sense to me. I didn't feel understood and within 2 weeks I knew this app wasn't for me. I tried to find out how to close my account and couldn't without customer service. This has been the worst experience and eHarmony was unfortunately the first dating app I have ever tried. Eharmony business practices are cruel. If they actually stood behind the service they offer they would let unhappy clients go with dignity. It doesn’t seem like they are in the business of love; their business practices don’t exude caring for their clients. They just want the money. Cancelling is challenging and they won't refund your money even if you are not going to continue using their platform.

Do not get involved with these snakes in the grass. They are crooked scammers and very slick. Deceiving even the very intelligent. I didn't pay them a dime. They almost got me for $100 but I never do anything impulsive and the truth came out.

I hope my cousin create this account and paid for it myself to prove to him that it could be beneficial. The shortest term is six months. This was the worst dating site I’ve ever experienced. There are not many new people joining so there’s a low options, the options are very limited in quality, and the customer service isn’t great either. You’re better off with free apps, than wasting your time on this. Lol quantity trade low quality. Poor customer service. Save your money.

Don't waste your time and money by joining the free version. There is no difference between the free version and the paid version. Additionally, they continue to charge your credit card until you change your credit card. Many weird people on the site keep recycling the same individuals over and over again. For a dating site, this is very disappointing. You shouldn't even bother writing to customer service. They send automatic messages and don't read your content! I put almost 500 dollars in the bin! The most awful dating app! It is very disappointing.

Unfortunately, I was suckered into paying for the service, believing from their misleading advertisements, that their approach was somehow more meaningful, but within the first week, I noticed that half of the limited profiles ('matches') listed did not have photos, had terrible photos, little to say and were generally unattractive (to me). No other dating website lets people create profiles without uploading pics. You should know that you cannot search people; they provide you only a limited number of profiles (half which seem fake). When I confronted them about this, they instead implied I was the problem, advising that I reach out to more of these profiles?? To the guys with no photos?? They would not refund me and now I am stuck paying for this crap. Ladies, stay far away!

I joined E- Harmony and did not like their TINY CLAUSE they have. I cancelled well within 3 day period but they would not give a refund. They have several states in which you can NOT cancel even with 3 day period. They are sneaky and shady. I lost over $200.00 within 48 hours.

They kept billing me after I cancelled my account without my consent. The only way I found out was when I received a notification from collection agency. I suggest you watch your account and how much they take out.

There are extremely limited options to screen matches. Even when entering an income range the “matches” are not even close. My “matches ranged from truck drivers in hoodies to unemployed” candidates. There is no method to screen, employed, clean shaven, single (not separated), etc. There is no option to sort by new members, so you are stuck looking at the same profiles over and over. This is the worst “matching” I have experienced and no way to communicate with eHarmony directly to improve candidate options. Absolutely awful and a waste of money as you are forced to buy a multi month membership and stuck for 6 months for more than $500. The worst!!!

I just wanted my refund for the year paid back. I was only paying for a month and they took all my money. They refuse to refund it. A bunch of thieves. I think we should all get together and file a lawsuit on this company as it just takes people for a ride. The rich get richer. Paying for a sucky service that doesn't work. They give three days to cancel but then go against what they say. Tell everyone to be careful with this company. It's a scam.

Way too expensive with an awful cancellation policy. They make you pay an excessive amount to use the site and give you horrible options where you are locked in having to pay for unused months of service that you don’t even want to use. Contacted customer service and they refuse to give you a refund even if you want to delete your account.

I made it very clear to these people exactly what I'm looking for in a person. Every single person that they have matched me with is the total opposite of what I described. They hold back until your subscription runs out and then start putting out what you described just to get more money out of you. I signed up for six months and they billed me for a year, and don't respond to my complaints. Avoid these thieves.

A six-month membership is the shortest term, so I went for it - a very bad decision. I got 10 matches - 6 were blocked for being unfit for the site - and the 4 others were not even close to being a match. Save your money and save your self-respect!

They make it look and sound so good until you click to subscribe at their ridiculously expensive rates. Then potential matches dwindle to all but a handful. So many fake profiles for phishing and other scams. I'm the months I used the site, I managed to meet 1 real person. One. Try any other dating site, but avoid this one.

Do not waste your money. The 2nd day on this site I knew it was not for me. Why? Total lack of candidates for my search preferences. I notified them I was canceling my service within the 3 day cancellation period and was told the policy was restricted to certain states and my state was not one of them. They then repeatedly advised me to change my preferences, which made absolutely no sense to me and in fact, was contrary to their lauded 'scientific approach'. Their publicized 24/7 customer service availability and 24 hour response is a lie. I have messages sent 3 or more days ago that have not been responded to, and because of the route content of responses I have received I am convinced they are AI generated and have requested a supervisor or manager respond to me.

The company cancelled my account without give any specific reason. Customer service is non-existent. The company prides itself on safety & security, yet they failed to block fraudulent profiles sent to me. STAY AWAY FROM THIS COMPANY FOR THEIR DECEPTIVE PRACTICES.

Do not waste your money! I repeat, do not waste your money! I wish I would’ve read the reviews on here! They rip you off, tell you you have three days to cancel, and then tell you it only in certain states! Complete rip off! There is no one on this site and it is not user-friendly at all and It’s absolutely horrible! Have to rip people off to get money. That’s why they only offer long term plans.

I had bought a subscription few years ago by paying through my credit card and later my account was hacked. When I contacted customer service they told to create a new email ID to continue my account. All my communication was send to my new email id. I had not opted for auto renewal and stopped using the service thinking that it will expire and close. However, without any notice to my original email id they had charged my credit card with $700 claiming auto renewal of services. When I reached out to them they said it is within their "term and conditions" and will not issue a refund. I had not authorized them to charge my card and nor have I opted for auto renewal. This a fraudulent behavior and eHarmony is scamming and robbing customers of their hard earned money.

Very poor company, poor service, and I would not recommend anyone purchase their dating site. When I advised them that I was disappointed with their product (less than 30 days) and wanted a refund, they refused. I did not realize I was paying for an entire year, all at one time and would not be able to get a refund, not even a partial one.

Would tell everyone to not even click on their link from Google or wherever. I thought of giving it a shot and paid for a subscription but that was the biggest mistake ever. Not only are they super expensive for their membership periods but their features compared to other dating sites like Bumble, Hinge, etc. are lacking. I'm so glad for Bumble. Found my girlfriend on there. There are better dating sites just have to read the reviews and be open to new dating concepts. STAY AWAY AT ALL COSTS from eHARMONY!!!

My eHarmony experience was horrible. You will NOT get a refund if you are unhappy with the service! I'm a gay male who lives in Calgary (metro population of almost 1.5 million) and when I signed up, only I received 3 matches (and not one was suitable): 2 women and 1 obviously religious straight man (I had set my profile to only meet other gay men). I immediately contacted "customer service" and received generic answers that did not address my issue of inaccurate matches. After MANY back and forth emails, their ONLY "solution" was to expand my search criteria (these were already to the "max" except for distance: I did not want to go outside of Alberta) and they denied my request for a refund. In the following 4 months I only received 2 accurate matches (i.e., other gay men).

I despise eHarmony!!!! The app is a piece of %@!! All they do is take your money!!!! Do not ever, ever, ever sign up for this. In fact, don't even look at their website. They should not exist. Good bye you #)!$ company!

I reported them as a fraudulent company with the FCC and Better Business Bureau. I suggest all who had use their services in the last year do the same. How this company started off 20 years ago is not what the company is today. It has been hijacked by criminals who use the desire to find someone you can have a relationship with as a way to steal money from you.

I am dissatisfied with the site due to ambiguous statements and overstated advertising claims. I wish to express my discontent with the service and communicate that I feel the company sold me a service that did not meet the quality described, and I am disappointed with their refusal to address this matter.

As an ** woman I have been very unhappy with the little amount of men I have been shown on my dashboard. Also, the fact that I am roped in to paying 400$ and not happy with service. Also you cannot pick which race you would like to see matches from only.

Although I only signed up for a 4-month membership, my membership was renewed without my approval and my credit card charged without my authorization. I managed to get hold of someone on the phone, and they sent me an email message that they would delete my account and no longer charge my credit card as I requested. However, e-Harmony will not reimburse the $175 they charged my credit card without my consent. Their overall performance was terrible. They kept trying to connect me individuals whom I had rejected. Do not fall into their trap.

I do not recommend this site. Customer service is poor at best. And when you cancel they continue your subscription and want you to pay for service you did not use or signup for that period. I absolutely do not recommend them.

AVOID AT ALL COSTS. They secretly charge you and will not refund you nor cancel your membership after you request. There are barely any profiles to choose from and customer service is horrible. AVOID AVOID AVOID. Waste of money.

I’ve looked at eHarmony site for months now and have found it a complete waste of money and time. They are not posting photos and who want to waste time trying to communicate with a blank page.? Very occasionally they will post a photo, but only one and it may someone 500 miles away. It’s a sad joke! Went to Zoosk and found a great site, you should too. Jack North Carolina

They sucker you in with a many-month subscription and get you zero results. Better off with Tinder and it’s free. Save your money! I’ve been a member for over one month and got zero good results. Save your dollars.

BEWARE Consumers and do NOT sign up for eHarmony! They trick you into an annual contract that you cannot cancel as they make it impossible to cancel your policy and when you Google how to cancel the contract they provide the steps to cancel but when you try to do this many of the categories they say to do like "Amend Subscription" do not come up under the "Data & Settings" menu. They do this on purpose so that you cannot cancel because they are super greedy and only want your money. Not to mention they sent me the scariest looking men that all look to be fresh out of jail and they did not allow me to focus on the region I live in but instead were sending me candidates from foreign countries and from states thousands of miles from where I live! This is criminal and whatever you do, do not subscribe to this service as all they are interested in is to rip off the consumer without providing any results considering all the money they charge!

They claim they have a free subscription but after filling out their 20 minute application and actually finally getting to the dating website it turns out you can't message or view any photos without subscribing at a price. Wasting my time but counting another subscriber to their list.

EHarmony- Safety standard not a good site to use and pay money for. They matched me up with 2 Scammers- 2 individuals that when I did my own personal research prior to meeting the gentlemen, they we not individuals you would want your kids to date, let alone yourself. This I found out before they blocked them from their website and after I notified them. 2 more individuals were block from my account. So a total of 6 matches that they kept sending me emails that I should get to know them because " Love" is awaiting, were extremely horrible. BUYER BEWARE- YOUR SAFETY IS AT RISK!!!! Financial aspect- I tried to cancel my account because of this, I had already paid for 2 months, so I figured, live and learn and Yes this all occurred within the first 2 months of using their service. Because of the agreement, they will not cancel my account for a remaining 10 months and of course they are expecting full payment!

I have one filter, I get about 3 new men a month. I'll pay if it is worth it but this site is a joke. Cheap sites like Tinder 100xs better!!!! Better spend $$ on a few drinks a bar to meet someone!!!!