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eHarmony Reviews

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About eHarmony

Los Angeles-based eharmony launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship.

Visit www.eharmony.com

eHarmony Reviews

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    Page 4 Reviews 230 - 380
    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsBillingTransparency

    Reviewed Aug. 7, 2025

    I purchased a membership to eHarmony. I used it for about a week or so. Then for no reason and with no explanation and no refund my account was canceled. I didn’t want it canceled and I tried to contact Customer Service many times over a period of weeks to get the problem resolved, but they would not respond, so I called American Express and they processed a refund to my credit card. Shortly after that eHarmony restored my account, but I had deleted the app and all the emails they sent afterwards. Now they have turned my account over for collections. This has been a terrible experience.

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    Verified purchase
    Contract & TermsSales & MarketingPrice

    Reviewed Aug. 6, 2025

    This platform is a scam and very outdated in concept. The prohibitive cost keeps the user selection very small so you are paying more for less quantity and quality of matches. You cannot get out of an existing agreement so you pay, discover the service is worthless and then are just stuck with it.

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    Customer ServiceSales & MarketingTimeliness

    Reviewed Aug. 6, 2025

    EHarmony is a partner with many sites. Do a search. The same pictures are on other sites. AI-generated responses may be responding when you receive no responses to keep you hanging on. You will discover as on all their subsidiary partner sites, it is a scam.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 5, 2025

    I am a very fit and attractive 66 year old female. In one month I have had only a handful of matches and none would even respond to my likes. I can only surmise that either 1) there are very few men in San Antonio that use EH, 2) the scant matches want a younger woman, 3) EH match system is messed up or 4) EH itself is a scam. One thing is for sure, once you sign up there is no getting out even if unsatisfied. Wasted $$. I call eHarmony a total scam.

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaffRates

    Reviewed Aug. 4, 2025

    I've tried several dating apps, both in free versions and paid versions, and eHarmony is the worst, even before you look at their paid pricing, which adds insult to injury. Almost every contact via eHarmony comes across as a scam. Nobody wants to use the eHarmony platform to communicate; they all want to immediately switch to texting or emailing. Even on their profile the "members" list their "gee male" address (which is how they mask it from the eHarmony filters).

    When I repeatedly asked eHarmony about its members' tendencies (99% of the time!) to communicate off the website, suggesting they are scammers, eHarmony basically said: "Oh, well." They don't take any action. Adding the further layer of disappointment is the very high price of a subscription--one should expect a better job of filtering out scammers, etc. But eHarmony apparently doesn't care.

    And their "compatibility index" or recommendations? Just glorifies the scammers, in my opinion, making it appear that eHarmony thinks this individual is special. Special? Is this a new category of scammers? "Special scammers"? Finally, when I asked for my money back, their answer was: "no, but we'll put your membership on hiatus." Great customer service...consistent with the "great" quality of the app.

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    Price

    Reviewed Aug. 4, 2025

    This was the worst purchase I have ever made. There are no actual people using eHarmony and I'm pretty sure bots are the only thing available to contact about any issues you may encounter. 100% of the accounts I came into contact with were all scammers wanting to get personal information and money from people. That is all it is and nothing more. This is not an exaggeration. I also purchased a 6 month plan and immediately went to cancel my renewal and they moved my account out to one year and there is nothing I can do about it but report fraudulent activity and monitor my account for nefarious charges. Eharmony needs to be shut down for good.

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    Customer ServiceRefunds & PayoutsStaffRatesTimeliness

    Reviewed Aug. 4, 2025

    Since joining Eharmony, I get interested party communication, & then it's removed, by the company (*within minutes) 99% of the time, IMO. Your female options are pathetically scarce, & if you did not send out these "unavailable" females, you'd have zero activity. I have reached out a couple times & requested a refund & pull my profile/refund my money. I dread the next 5 months, your sight & options are pitiful. I get "profile removed" from all but a couple "real" parties, EVERY SINGLE DAY, & that is totally unrealistic. I'm writing you this one last time, before I flood your sights reviews & report you to the BBB, & anybody else that will listen. I have written before, with no response... This would be a good thing to respond too. Feel free to reach out to me, if you do not understand any part of this correspondence.

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    Sales & MarketingRefunds & Payouts

    Reviewed Aug. 3, 2025

    I have found eHarmony to be a big disappointment and a rip off. I have found this dating site to be a troll for predators. It is hard to tell who is real and who is scamming you from some town in Nigeria. It was a mistake for me and I'm paying for it the next 3 months. People don't allow a company to take advantage of you because you're lonely. They know how to reel you in. Don't let yourself get stuck in this dating site like I am.

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    Punctuality & Speed

    Reviewed Aug. 3, 2025

    What a waste of $$! Quick to take your money with zero results! I had better luck with Facebook Dating which is free!. Would not recommend. Go to Match.com or Facebook. How is the company still in business?

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    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Aug. 2, 2025

    I signed up for a 6 month plan with eHarmony in August 2024 and agreed to 3 monthly payments. The dating service was subpar in that very few subscribers in my area. Anyhow, I did not utilize the service beyond a few weeks and nearly 1 year later was charged 148.20. Contacted eHarmony and they declined to reverse the charge, not to mention no live person to speak to. They have unethical business practices, have been sued multiple times and it is beyond me how they have gotten away with this for so long. Do not trust them!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffTimelinessFollow-Through

    Reviewed July 31, 2025

    I signed up for eHarmony on the morning of July 30, 2025, believing I was joining a platform built for real connection. I lost my wife nearly 5 years ago, and after taking time to heal, I finally opened my heart again — and put my money into a service I thought was built for people like me. Within hours of subscribing, I discovered what eHarmony conveniently hides from new users: unless the other person is also a paid member, they cannot even read or respond to your messages. So what are you really paying for? A silent room full of strangers who can’t talk back — unless they also decide to shell out money. This was not disclosed clearly anywhere before I paid. That’s not a dating platform — it’s a paywall trap.

    eHarmony’s business model is built to exploit people who are emotionally vulnerable — widows, divorcees, the lonely, the hopeful — and they do it under the disguise of “science-based compatibility.” But it’s all smoke and mirrors. After subscribing, I was met with mostly empty profiles, bots, and suspected scammers asking for my phone number almost instantly. There’s no way to know who’s a real person, who’s even active, or who can reply. You’re paying to roll dice in the dark.

    And don’t think it ends there — eHarmony is known for charging people even after auto-renew is disabled, which I found out the hard way while researching complaints. This company clearly profits off confusion, hope, and technical loopholes. I requested a refund the very same day I subscribed — not even 8 hours later — and was ignored. They’ll take your money fast but won’t stand behind the product they’re selling. What kind of business takes money from people who never even got to use the service as promised?

    eHarmony is not a platform for love — it’s a machine designed to harvest subscription fees while doing the bare minimum to maintain trust. If you care about your time, your heart, or your wallet, stay far away from this site. I’m filing complaints with the Better Business Bureau, the Federal Trade Commission, and the Texas Attorney General’s Office, and I strongly encourage anyone else who feels deceived to do the same. The more we speak up, the harder it becomes for companies like this to keep operating in the shadows.

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    CoverageTechPrice

    Reviewed July 30, 2025

    Most profiles are fake and you are constantly having to report them. Most people don’t actually use eHarmony. Contract terms are long and expensive. Of the multiple sites I’ve used, eharmony is by far the bottom of the barrel. Wouldn’t recommend to anyone

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    Punctuality & Speed

    Reviewed July 27, 2025

    This is the worst site ever!!! 😡The same 6 men over and over again… No new prospects in almost a year. A 100% total waist of my time and money 🙄. $140.00 later and zero dates. I did the quiz and followed all of the tips and absolutely nothing…. What a joke of a site that basically promise a match. Total BS!

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    PricePunctuality & SpeedTransparency

    Reviewed July 25, 2025

    Terrible experience. I was messaging with one guy who didn't want to meet and only wanted to 'message for a while'; his profile was removed quickly after. I updated my profile with wording like 'too many fakes and AI'. Then I started receiving likes from guys who quoted the exact same thing that I said (copy and paste? AI?). Will not recommend or ever use again.

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    Reviewed July 25, 2025

    Nothing but fake profiles and eHarmony does nothing about it. Pretty bad when I can spot a fake profile without even reading it and eharmony lets these people on day in and day out. I would say 95% of the profiles were fake.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed July 25, 2025

    Absolutely probably the worst one out of the bunch for fake profiles and accounts. I would say half or more likes I get are fake and you will be working for them reporting these profiles. “Unsafe” website that charges way too much money for basically to get you scammed. What a shame to take someone’s money and allow criminals to take advantage of people trying to find love.

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    Reviewed July 25, 2025

    The absolute worst money decision I've made in long time. Paid almost $600 for 1 12 month subscription which was the minimum subscription length. I've signed up about 2 weeks ago and they have shown me maybe 8 profiles to look at and I live in a city with more than 8 mil peeps! Apparently they don't have many subscribers! What a total waste of my hard earned money, 100% regrets for signing up on eHarmony!!!!

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    Customer ServiceSales & MarketingPriceBilling

    Reviewed July 24, 2025

    A pitiful dating site which is only exceeded by its horrible customer service. The women are bots on the site. Forget trying to leave. This scam keeps charging you even after you’ve written letters saying I quit the service. Finally I cancelled my credit card only to have them send me to a collection agency. Pitiful. Seriously. Go somewhere else.

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    Customer ServicePriceMaintenanceStaff

    Reviewed July 24, 2025

    I do not recommend it to anyone. The quality is low despite the high cost. The filtering does not work properly, and most of the users either do not have a photo or have deleted profiles. Customer care is awful. They do not respond, and only an automated system replies.

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    Sales & Marketing

    Reviewed July 24, 2025

    Was completely scammed out of $500 for an auto-renewal practice that is only in place to catch people who forget they subscribe. 0/100. You’re better off just burning the money you would use on this site.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed July 22, 2025

    The most worst site I have ever encountered with, customer service is complete crap. They refused to give a refund, even upon explaining to them that there is NO people on their site. I personally think that it’s so expensive that there’s so little people on here. No one wants to pay that kind of money for a site. It’s super expensive, and they also tell you that if you don’t cancel your subscription that it will be 658.00 for the year that they will automatically charge. The WORST site to ever get on!!! People DON'T try this crap site. You won’t find love here and SO many of their reviews are fake on other sources. They have 1 star out of 3000+ reviews.

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    Online & AppFollow-Through

    Reviewed July 20, 2025

    I think this website is not really site that do what they said they do, it’s fake. It’s waste of money, they won’t allow you to cancel, they keep go to your account and take money like its own piggybank.

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    Customer ServicePrice

    Reviewed July 19, 2025

    I bought for the first time and signed up for a year thinking it was a good site. From the beginning barely any profiles and almost all with no pics. Customer service said I was picky. All I filled out was up to 100 km and 50-60 yrs. I'm in Toronto. Any other site has pics as it's required. Of course I'm paying until Dec. and my acct. is deleted. My fault I trusted but hope others read. Horrible experience that's costly.

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    PriceValue

    Reviewed July 15, 2025

    Eharmony is not worth the money you pay, they constantly delete matches due to violation of terms, and after six months didn't make a single contact, or find someone to date. Save your money! You will be doing yourself a favor

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    Reviewed July 15, 2025

    Zero stars. I dated and married one of my matches from eHarmony. It was one of the worse experiences of my life. He turned out to be a match with bad intentions. I did not find out that he has bad intentions until we got married. Had I known that he had bad intentions, I would have never continued to date him and marry him. Eharmony need to screen their matches more thoroughly because I believe that they do not screen their matches at all. I would never date anyone from any dating services. For me, my personal experience, it is much safer to have a friend set me up on a date or a family member set me up on a date. For me, my personal experience, I will never use a dating service to date someone or to marry someone. This is my experience that I am sharing with everyone, everyone on dating services has different experiences - good and bad. My experience has been bad.

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    Customer ServiceRatesTimeliness

    Reviewed July 15, 2025

    I noticed most recent negative one star reviews are June and July of 2025. Unfortunately, I'm one of the victim of this site who signed up just in June. Not sure where located the customer service of eHarmony. But either they are not exist or do not do their work. There were some of the likes in the first few weeks. That was it. Since then none of the interest lowering my already on the bottom self esteem. I sent numerous emails to the customer service and no response was received. Please, read all of the reviews on this site before you sign up. Each of the review is true, unfortunately. I have a suggestion to make a petition and sue eHarmony for negligence and money extortion.

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    Sales & MarketingPrice

    Reviewed July 14, 2025

    I purchased a one time 6 months to try it, never used it and then was charged 3 times more of automatic renewal for 12 month. They charged me more than initially purchased. It's a complete SCAM. I do not recommend at all.

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    Customer ServicePricePunctuality & Speed

    Reviewed July 14, 2025

    eHarmony is a waste of money. It is very expensive membership that is difficult to get out of. I was getting about 5 to 10 fake profiles every day of individuals that would get blocked almost immediately upon getting matched. They would request contact numbers or send email addresses on the initial message and they were almost always fake and would get blocked fairly quick for violating policy. There are very few real profiles that I was able to get matched with and if they are not paying subscribers then they don't have a way to contact you anyway.

    The service is way overpriced for what you get and it's challenging to manage all the fake profiles that you get. It's very unfortunate because I use this service about 12 years ago and was very successful but this platform is no longer a viable platform for meeting and dating individuals. It's sad that eHarmony cannot block or prohibit all of the fake profiles that are being created every single day and matched every single day.

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    TechSales & Marketing

    Reviewed July 14, 2025

    I don’t even want to give any star. Don’t use them. I don’t recommend them at all. Most of members don’t have profile pictures. If you find a good one, it most likely is a scammer. I met a guy on the site. He told me that all messages he got were mostly naked pictures or catfish messages. I met a man who scammed me I deleted my account before my contract was over. But I realized the deleting my account doesn’t mean that I canceled my subscription. I explained them three days after my account was renewed. But no luck. They made me pay $600 for my deleted account. I don’t want to anyone to go through what I went through. Bumble or Hinge is my recommendation. I met my BF through Hinge. I met a couple of good men on Bumble. I only had the worst experience on eHarmony.

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    Rates

    Reviewed July 13, 2025

    eHarmony is awful. I have been a paid member on eHarmony for almost a year and 99.9 percent of the women that contact me do so to get me to use another service to see video of them. Porn I assume. eHarmony is a complete waste of money. Recently they pulled a portion of my that simply stated that if you are a scammer do not contact me, I am not interested. That portion of my profile ran for months and then suddenly they pulled it. I don't want to waste my time in polite conversation with people that are just trying to sell their internet prostitution services.

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    PricePunctuality & SpeedRefunds & Payouts

    Reviewed July 13, 2025

    Horrible rip-off. I signed up for a 6-month trial period, and used it for maybe 2 weeks before I knew it was worthless, and I couldn't continue. But unbeknownst to me, my state of Utah doesn't require eHarmony to warn me before they renew. They charged me $550, and absolutely would not refund me and let me refund it 2-minutes later, as if the money was already spent. Lost $550. Worst company ever, do not do business with them.

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    Customer ServicePriceValue

    Reviewed July 13, 2025

    I have never done online dating before and I will never do it again! Eharmony is a complete joke! They are just about the money! I have been on here for a year and never met a woman in person! Catfish, Scammers etc. and on top of that, they charge you for reaching out to a scammer! Just a complete joke! Ladies & Gentlemen, stay away, it's not worth your time and definitely not worth the money! And the customer service, OMG even worse, can't talk to anyone, just stay away. Trust me, absolutely waste of money!

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    Customer ServicePriceBilling

    Reviewed July 12, 2025

    Bad! I wish I would have read the thousands of other reviews before subscribing. I can’t believe it’s legal for them to continue charging my account. I’ll have to delete my credit card. Customer service consists of a rude-bot army.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed July 8, 2025

    If you are considering a dating site eHarmony is NOT it! This site is overpriced and the people they present are NOT EVEN CLOSE to what I would consider for a mate. It's definitely not a place for BIPOC - In the 2 months I have been on the site (at a ridiculously HIGH monthly rate), I have not received ONE message. Nor have I received ONE response to messages I have sent. If my ego was fragile, I would consider myself worthless and unattractive. However, I know neither of those scenarios are correct, therefore, I deduce - this site SUCKS. Don't waste your money. If I could get a refund, I would. The policy (I found out after 1 month of NO ACTIVITY) doesn't not allow refunds apparently nor can you subscribe for less than 6 months! I am completely dissatisfied and out of a lot of money. Don't make the mistake I did, run and run fast.

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    Verified purchase
    Sales & MarketingRates

    Reviewed July 7, 2025

    Don't waste your money. This was one of the higher rated sites on Google - very disappointed. The first 3 people that reached out to me all were scams. The choices are pathetic! I am so tired of being ripped off!

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed July 7, 2025

    eHarmony is, without a doubt, one of the worst online dating experiences I've ever had. From their exorbitant pricing to their abysmal customer service and predatory contract terms, it's clear their priority isn't helping you find love, but rather locking you into a costly and frustrating ordeal. Let's start with the price tag. It's ridiculously expensive, especially when you consider the poor quality of the service. You'd expect a premium experience for what they charge, but what you get is anything but.

    The customer service is practically non-existent and unhelpful. When issues arise, don't expect any real support. They're quick to cite their terms and conditions, offering no practical solutions or empathy. My experience involved dealing with scam attempts related to their service, which they seemed unwilling or unable to adequately address.

    And speaking of terms and conditions, their contract is a trap. It's designed to make it nearly impossible to cancel, even when you have legitimate reasons to do so. They will not let you cancel your account easily, regardless of your circumstances. I've personally faced immense difficulty trying to simply deactivate and delete my account, even after canceling the card associated with it to prevent further payments. They tried to "sweeten the deal" with free time I didn't want, completely ignoring my request to have my data removed and sever all ties due to security concerns. In summary, eHarmony is a scam-ridden, overpriced nightmare with terrible customer service and a contract that binds you against your will. Save your money and your sanity. Look elsewhere for a dating platform that actually cares about its users, not just their wallets.

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    Contract & TermsPrice

    Reviewed July 4, 2025

    I'm 6 months into a 1 year plan. It cost me over 400$ cad and I'm realizing it was a waste of money. There is hardly any women on here at all, and half of them have no photos whatsoever. I've never seen a dating app allow anyone to make a profile without at least 1 photo. They must be soooo desperate for customers that they allow this nonsense. As if I'm gonna swipe anyone without a photo, in a society full of scammers and bots and fake accounts. What a joke, I'll be unsubscribing forever when I near the 1 year mark. Just use Bumble, even the free version of bumble is way better.

    Also many of the reviews I read across various review platforms state canceling was difficult, so I'm not looking forward to that either. Total waste of money, what a joke. Don't even waste your time, it's the worst dating app I've ever used, and I've tried them ALL. Even P.O.F is better than eHarmony. Feeling very ripped off and actively seeking any review sites I can find to warn others not to make the mistake I made. 0/10 stars, complete RUBBISH.

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    Customer ServicePriceBillingRatesHonesty & Transparency

    Reviewed July 4, 2025

    This company is clearly trying to take advantage of people. You present one price, and after the payment, it turns out to be a completely different amount. This is misleading, unethical, and unacceptable. The service is terrible, the customer service is even worse, and I am extremely disappointed. I demand to speak to a manager or someone with real authority who can solve my situation immediately.

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    Customer ServiceStaff

    Reviewed July 4, 2025

    eHarmony steals your money! Every time I get a like they delete it before I get a chance to reply, to keep you on their site. This site is cancer. Don’t use it! Also they have no help center for you to use because they know you’re going to make valid complaints and they want your money. DO NOT USE THEIR SITE!

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    Customer ServicePricePunctuality & SpeedMaintenanceBilling

    Reviewed July 2, 2025

    My experience was miserable. Eharmony offered a 60% off deal, so I signed up for it after seeing it would cost around $12 per month. Big shock when I saw my credit card bill! They billed me twice in one month for 64.96. I cannot afford that, so I tried to find phone numbers for them- none on their site and those listed in an online search were all disconnected and not working. I sent them an email through the Contact Us option. I told them this isn't what I signed up for and I wanted to cancel my membership.

    The response said my membership was for 2 more years and that I would be billed again each month for the next 2 years, listing 64.96 per month. I again told them I wanted to cancel and that their site was a ripoff and they were committing theft and fraud. I told them I was contacting my credit card company. That worked, my company resolved the dispute very quickly and I am now cancelled. This was very scary and stressful. On top of all that, there were very few match potentials for me, which made it feel even more like a ripoff.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed July 1, 2025

    While I was off the site for a few weeks dealing with family matters, someone modified my profile and began using it to solicit email addresses from people "she" messaged. I contacted the customer support repeatedly and received no reply. I no longer feel safe using the site. I now wish to request a refund, or at the very least, cancel my membership. I have sent four requests for assistance, and have only received the automated message saying they'll get back to me within 24 hours.

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    Refunds & PayoutsStaff

    Reviewed July 1, 2025

    If you live in Philadelphia PA I don't recommend eHarmony. They give you the most thorough application of dating sites. However they don't guarantee results- which they should. They should give you a money back guarantee. Almost all of the profiles they sent me were from New York. There was one in particular in Philadelphia who was recommended by numerous dating sites and she was unwilling to meet me. I feel if they live in your city they should at least meet you- or lose their membership. None were willing to meet me. They want the perfect date for marriage -unfair to men.

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    Customer Service

    Reviewed June 30, 2025

    Eharmony customer service is not good.. They claim they will get back to you within 24 hours of your complaint.. I reported a person that was demanding that I give her my phone number. There's no question in my mind that this person is a scammer and I reported her on Friday the 27th of June. Today is Monday the 30th of June and no word from Eharmony customer service.

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    Customer ServiceOnline & AppBilling

    Reviewed June 30, 2025

    I've been a member since March 2025. The site is very complicated to navigate. I have received less than 1/2 dozen profiles from men and none of them were a match to my criteria. I complained to eHarmony repeatedly just to get a form letter telling to change my criteria to broaden my search. They kept sending me the same letter every time I complained that I wasn't please with the site and wanted to stop the payments. The customer service is useless, you can never talk to a real person to get it resolved. In the meantime, I'm still paying every month until September and I haven't met anyone yet.

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    Sales & MarketingOnline & App

    Reviewed June 29, 2025

    More than a dozen scam profiles. I paid almost $500 for 6 months. I never spoke to or met a person from the dating app. Very disappointed. I am now trying to make sure the app doesn't automatically renew my subscription.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed June 29, 2025

    eHarmony is not a good website. I signed up for a year and after 2 months my website was hacked. When I reached out to customer service they confirmed and deleted my website. However, when I asked for a refund for the 10 months I wasn't using it, they refused. When I asked for a manager they hung up on me. They are a scam company. Please stay away from becoming a member.

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    Reviewed June 29, 2025

    I agree with the other comments, I joined and the first month I encountered 8 scammers. Then I tried to cancel before the trial period, I could not find the correct link and couldn’t cancel. Now I am stuck with a one year plan. I had high hopes but extremely disappointed.

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    Sales & MarketingOnline & App

    Reviewed June 28, 2025

    DO NOT subscribe to eHarmony.com. It is a complete scam!! Save your time and money!!! The site is limited, convoluted, and false advertisement. Stay far away!!! You will utterly disappointed and it will be extremely difficult for one to cancel their subscription.

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    Customer ServicePunctuality & SpeedBillingRates

    Reviewed June 27, 2025

    Signed up in good faith. Silly me didn’t check the reviews assuming they too would operate in good faith. Only 2 days later realized it wasn’t a good fit and asked to cancel. They said no, no exceptions. So now I’m stuck in a 2 year payment plan. -1000 rating if I could. Terrible customer service, and their cancellation policy is basically “no”. This was my 13th reason. I’m officially turned off from dating. Thanks eHarmony!

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    Sales & MarketingPrice

    Reviewed June 26, 2025

    Eharmony is an appalling dating site!!! Do not subscribe to them!! Fortunately AMX reversed my 6 month charge of $191 … The issue is they ZERO control of their technology and user base! 9 of the first 11 women to contact me ended up being blocked by eHarmony so why in the world are that many profiles fake and fraudulent? It’s because eHarmony has zero credibility and controls overs its content and these women are just looking to scam men out of their money!!! This company is on its last legs and don’t sign up.

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    Customer ServicePriceRefunds & Payouts

    Reviewed June 21, 2025

    I have been on for a month. They suggested only two people in my radius. I have gotten 1 reply so far. This site is overpriced. Don't waste your money on it. They force you into paying for a minimum of 6 months.

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    Customer ServiceSales & Marketing

    Reviewed June 20, 2025

    I am one of thousands of people who have been a victim of eharmony's fraud. They have taken over $300 off my debit card in one month without my permission and advertise that their CUSTOMER SERVICE department can be reached at a number that is not in service. How can we file a class action lawsuit against them for FRAUD, FALSE ADVERTISEMENT, CONSUMER DECEPTION?

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    Customer ServicePriceRefunds & PayoutsTimeliness

    Reviewed June 19, 2025

    I joined yesterday, I hit the one year subscription by accident and immediately reached out to them to ask them to change to the 6 month membership and they refused. I literally reached out within minutes of realizing my mistake and they refused to work with me. I called my bank and had charges stopped. I feel like this is such poor customer service. I was happy to pay for the 6 month but did not want the year. Shame on you harmony.

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    TechRates

    Reviewed June 19, 2025

    This is the biggest money making scheme. Don’t waste your money. I am locked into a 6 month contract that I can’t get out of and have to keep paying. I’ve been on the site for about 6 weeks and haven’t found anyone I’m interested in or nearby. They make you fill out this long questionnaire to find people that could be a match and most of the people I have nothing in common with.

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    Sales & MarketingPriceRefunds & Payouts

    Reviewed June 19, 2025

    I joined eHarmony in January, 2025 with the stated goal of finding a lifetime partner. Almost everyone I met was "Romance Scammer." I ended up losing over $10,000 in a crypto currency scam with no opportunity to salvage my losses. It's virtually impossible to cancel a membership and receive a refund since eHarmony just wants your money without regard for member safety or satisfaction. This is an awful and unsafe dating site. Almost everyone is fraudulent. Avoid this site at all costs or you'll regret it.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppBillingHonesty & Transparency

    Reviewed June 19, 2025

    I subscribed to eHarmony’s 12-month Premium Plus plan. After using the platform for just a month, I became extremely dissatisfied with the service. Most of the profiles I contacted disappeared shortly after, which made the site feel fake and inactive. I deleted my account and removed the app from my phone well before the subscription ended, assuming that was the end of it. Nearly a year later, eHarmony attempted to auto-renew my subscription without my consent. My bank flagged the charge as fraud and blocked it. This forced me to cancel my debit card and wait for a new one — which disrupted my ability to pay other bills during that period.

    When I contacted eHarmony, they told me subscriptions auto-renew to “provide uninterrupted service” and that it was my responsibility to turn off auto-renewal — even though my account had been deleted and I had no access to manage settings. I was told I had to pay the renewal charge to log in again so I could turn off the auto-renewal. That is a deceptive trap.

    Eventually, eHarmony sent the charge to a third-party debt collector (RFGI), who is now pursuing me for a service I never agreed to continue and could not cancel. I’ve filed complaints with the BBB, CFPB, and Attorney General over this issue. I do not recommend eHarmony. Their policies are misleading, and there is no clear or fair way to prevent unwanted charges once you’re no longer using the service. This has caused me stress, financial inconvenience, and time wasted fighting a charge I never should have been responsible for in the first place.

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    Customer ServicePriceStaff

    Reviewed June 15, 2025

    If I could give it a -0 I would! I saw a charge on my checking account for eHarmony. I immediately canceled my card. I notified my bank of the false charges. I could not log into any account, had no information on an account. I filed complaints at the BBB. eHarmony even sent a collection agency after because they said I signed up for 4 months! eHarmony won't respond to emails. Denied any help on complaints with the BBB, and refused to return my $128. This is the worst company out there. Stay far away.

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    Verified purchase
    Refunds & PayoutsTransparency

    Reviewed June 12, 2025

    I paid for a premium 6 month subscription. Not one of 50 or more people were real. This business is a farce and a waste of time and money. I completed every section of the required profile information and included 15 plus up to date photos. Looks to me like the better your profile the more scammers you attract!. I would not recommend this business.

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    Customer ServiceSales & Marketing

    Reviewed June 12, 2025

    I'd say that 85-90% of the profiles that eHarmony sends or posts are FRAUDULENT. They're very easy to detect. Most are written by masked foreigners who don't know how to speak or write proper English. There are multiple profiles with the exact same descriptive written profiles, but have a photo of a different person. Most are trying to get your information by baiting your email address and or phone # before there is any type of dialog or communication. EHarmony also send a large percentage of outdated profiles. DON'T WASTE YOUR MONEY on EHARMONY.

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    Customer ServicePriceOnline & App

    Reviewed June 12, 2025

    There are more fakes than actual matches. Even then, the so-called matches will not respond to attempts to chat. The site is too expensive for what you get out of it, which is zero relationships. For all the info you enter, matches are not legit.

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    Price

    Reviewed June 11, 2025

    This site has gone downhill over the years and I thought it might be worth looking into. You’ll have to sign up with your card is continuously charged even if you deactivate your account. The matches you get are all bots or fake accounts that you can actually tell are not real. Even though they acknowledge that most of the accounts are fake they will issue no credits and they will stick you with the money. They have charged your card and you have to sign up for when your service now. Save your money. Go to Facebook dating. It’s free it’s screened and you’ll deal with local people.

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    Customer Service

    Reviewed June 9, 2025

    Lack of photos. I have emailed customer service and the answer I got was "some members are shy". Well, if 90% have no photos, I do not feel I should be paying $500 to not see who I may want be connecting with.

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    Staff

    Reviewed June 9, 2025

    Make sure you read the fine print when subscribing- I am currently trapped in a year subscription for 60 dollars a month- unable to cancel. The ph number to eHarmony is out of service. I did not find this site helpful.

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    Staff

    Reviewed June 9, 2025

    EHarmony is a scammer's paradise! And eHarmony’s business model borders on extortion. I’m writing this review to in order to help other folks avoid eHarmony! I regret subscribing. Stay away from eHarmony.

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    Customer Service

    Reviewed June 9, 2025

    Eharmony app has fake and inactive female subscribers with many profiles that are missing photos. The so called “feature” only uploads profiles with missing photos that when clicked on delivers a message saying, “account has been removed,” Many scammers on their introduction asking site repeatedly attempt to request the man’s cell number. Combined, I have reported and have blocked at least 40 suspicious profiles to Eharmony’s customer service within a span of one week.

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    PriceRefunds & Payouts

    Reviewed June 9, 2025

    Complete crap. Do not sign up!!! All but one person was legit out of 40 messages in a month!!!! Complained for a refund and they refused and still charging card after cancelation. If was able to give a zero I would.

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed June 5, 2025

    As a disappointed subscriber, I honestly can't recommend eHarmony. It's incredibly expensive for what you get, and the customer service is frustratingly unhelpful. The majority of profiles seem fake, and the site doesn’t even require or prioritize photo verification through SMS — which should be a basic step to ensure people are real.

    I even tried adding a simple note to my profile asking that anyone who contacts me have their photos SMS verified, and eHarmony removed it. They wouldn’t even allow me to take that small precaution for myself. I've been using the platform for three months now (with three more to go), and in that entire time, I’ve only come across one verified profile. It honestly feels like eHarmony is more focused on collecting subscriptions than providing a safe, genuine dating experience. They don’t seem to care about the quality of their platform or the authenticity of their users. I expected better.

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    Customer ServicePunctuality & Speed

    Reviewed June 5, 2025

    The matches on Eharmony are few. You start talking to someone and I learned to wait 2 or 3 days because they most likely would be blocked. Eharmony will not give you any basic information on why the person was blocked from the site. All they say is that they violated the terms of the site. I wondered if it was because the guy asked too early to meet/exchange phone numbers. I was talking to someone for two weeks and then they were blocked. I continued talking to him to learn he was a scammer. All they had to say was his profile wasn't legitimate. I don't think this is good customer service. You are there to protect and serve me the customer and you can't give me a basic reason the person is blocked without violating their privacy. Why are so many men blocked? That tells me the screening processing is non-existence. Buyer beware.

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    Sales & MarketingPriceRefunds & PayoutsBillingRates

    Reviewed June 3, 2025

    Things start very easy when one first gets online, fills profiles, questions and so on. Site to seem too good, the issue is price even with a 50% discount which is only on the first month, and that lowest available one can't faces of other users; the cost is very high. They want new subscribers to pay a few months in advance, Can Not try say for one month and see things work out. Common sense tells us to test drive the site prior to committing lots of Dollar$. The Bottom line is that profit is the most important thing to those that run the site, not the membership finding a match. If I remember right they want a payment of over One Hundred dollars, before one can even see the face of a possible match.

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    Verified purchase
    Sales & Marketing

    Reviewed June 1, 2025

    9 of 10 profiles on eHarmony are fake. Has eHarmony has become a phishing site. I continuously report the scam profiles, they delete them, but the amount of fake profiles continues to my very high. It's very frustrating and a huge waste of time and energy to even bother getting on the site. Don't waste your money - or time with this site!

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    Customer ServiceRefunds & Payouts

    Reviewed May 31, 2025

    Most of the profiles are fakes or have no pictures. Some profiles are bots that want you to call them or email them. eHarmony is a complete rip off. They will not refund your money if you want to cancel your subscription. eHarmony is literally stealing from you.

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    Sales & MarketingPricePunctuality & SpeedBilling

    Reviewed May 31, 2025

    I wish I would have looked at these reviews first. Eharmony is full of small or nonexistent print. You try a free trial and see blurred faces. So you pay $200.00 for a basic subscription and find you can not read any messages sent to you. They want you to upgrade again. Well at $200, I already learned there was nothing worth upgrading for so I cancel (not an easy task). Once canceled, I discover that ithe subscription is not quarterly, as implied by both the payment schedule AND WHAT IT SAID, but actually yearly. So I paid all that money and still find it not worth my while to go to it.

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    Reviewed May 29, 2025

    Do not subscribe to this site. Every match (more than 15) I’ve received has immediately been blocked due to user violating eHarmony standards. I’m also fairly certain that most of the profiles I’ve seen are created either by the dating site or AI. Many of the profile bios match verbatim in their descriptions. Buyer beware.

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    Sales & MarketingPriceBillingRatesHonesty & Transparency

    Reviewed May 29, 2025

    Unfortunately, EH is a scam, but I will admit I continue to use it because there are good people on there like me who are sincerely just trying to find their person, so I use the platform anyway despite the many issues.

    1) MOST profiles do not have a photo (like 80%) and MANY are inactive. EH really needs to make it a requirement to have at least 1 photo. They don't do this because they'd rather take money from anyone who is willing, they are not interested in providing a good experience.

    2) They charge your credit card without warning for the next 6- or 12-month period, and it can be upwards of $400+ dollars. Even if you uncheck the box in the fine print of your account (if you find it, they won't advertise this/hide it) to NOT automatically renew you, they STILL will automatically renew you. I use one of my extra credit cards, and if they charge me fraudulently, which they've done many times over the years, I just complain to my CC company and cancel the card. I would recommend doing this instead of linking an actual debit card/bank account.

    3) I am a normal respectful person and nothing I write to anyone or write in my profile is untoward. Recently, I went to log in to my account. EH put a block on me accessing my account, saying that I owed them an additional $150 to be able to go into my account because I had a balance (?? really fishy since I already paid). I had a few matches I was talking to, so I decided to pay the $150 to be able to get into my account. AFTER I paid them $150, I went to log in, and EH said I HAD BEEN BLOCKED!! Basically they had asked me for more money, then blocked my account anyway once I paid!! It was ludicrous because I never said anything bad or posted anything weird in my life on a dating app, and yet here they were blocking me for "violating terms"??!! A total lie on their part, and AFTER they collected my $150!! I reached out to them, but of course, they never get back to you.

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    Verified purchase
    Billing

    Reviewed May 28, 2025

    This site claims that by requiring a high initial payment that you will find real users. In 11 months I had 26 different matches where the other person liked me back. 14 of them were obvious scammers asking to switch to another messaging platform. I only had conversations with two individuals, and none led to dates. That was a waste of $500.

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    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed May 27, 2025

    I would give them a negative star if I could. It seems that this is less of a dating services, but rather it is a scam to lock people into paying for a service that they never allow you to cancel. Even though the confirmation email I received when I created the account very clearly stated "if you cancel within 3 days then you will be fully refunded", I contacted Human Resources because I wanted to cancel almost immediately. As soon as I logged in I saw that there was nobody even using this platform. The HR representative responded that I could not cancel, but that my subscription would not be renewed.

    Soon after the non-renewal date I started receiving emails and letters stating that if I did not pay for the subscription that it would be sent to collections.... I ignored it because I am an insanely busy person and I assumed it was a scam (it is btw...). I never used this service and requested cancellation from the begging... but NOW, they have a collections agency harassing me to pay a subscription that have requested be cancelled numerous times. I warn everyone to not even try this out.

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    Punctuality & Speed

    Reviewed May 27, 2025

    Many of the women I made contact with were later removed from the system. Several attempted to get me to send them money. I tried to video conference several of them and they declined. Leads me to believe there is fraud going on.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 27, 2025

    I have never seen so many consistent 1 star reviews. Nearly all the people on eHarmony are fakes. Many just want your connecting information, such as phone number or email, to sell. You will start to get all sorts of trash calls, texts, and emails. Don't waste your money on this site. Customer service is horrible. You have to send an email and wait. I have written 4 times between 2 months and 1 week ago. I am still waiting for a response on any of my emails. It is clear that their business plan is to ignore. You will be disappointed to frustrated. They offer a 72 full refund but makes it so difficult to do that it is nearly impossible. eHarmony just keeps your money. They don't care about your experience, satisfaction, or your success. The only thing safer than not paying them is using another dating site.

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    Customer ServiceTechStaff

    Reviewed May 25, 2025

    Don’t subscribe. I came back to eHarmony because 3 years ago I met a fantastic woman there. But we broke up and since that first time was fantastic, I came back just to discover that 8 out of 10 profiles are fake. I’ve been trying to reach customer service for 3 weeks with no luck. If you still subscribe, you’re going to say “I should have followed that guy’s advice”.

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    Sales & MarketingOnline & App

    Reviewed May 24, 2025

    I have had the app for about three days. I don’t like the ideas of so many fake profiles. Constantly. They allow scammers. I would upward of 25% false profiles. I feel like I work for eHarmony reporting yet they don’t remove the fake accounts.

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    Customer ServiceRefunds & Payouts

    Reviewed May 22, 2025

    Eharmony is a fraudulent site falsely representing good matches and safe dating. It has only fake dangerous people on it. Their customer service is horrible and will not refund my money even though I have been contacted by only unsafe people. Fake people. DO NOT TRUST THEM!! It is a horrible waste of money.

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    Rates

    Reviewed May 22, 2025

    I spend my time doing the following with eHarmony.

    1. Alerting them to profile hacks. Example a 30 something looking lady saying she is in her 60’s. I may waste a like/match that they do not credit back to me.
    2. Trying to get the person that does not have a picture to provide one. Over half the likes I get do not have pictures even though my profile asks for one. Other dating sites have a lot higher rate of seeing a picture to start with.
    3. I quit figuring out how to contact them about their challenges. Contact options are limited at best.
    4. Compare to other sites the volume of potential mates is limited, regardless of pictures or no pictures.

    5. I don’t think they monitor the profile development by an individual at all. They want us the paying party to tell them they have a problem.

    Recommendation, look at other dating sites and forget Eharmony!

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    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed May 22, 2025

    This is a terribly rude company. Don’t fall for the “first month free” scam. After the first month I ended my subscription and the next month they charged me for the whole year! Also, the matches were miles beyond my preference along with the age range. Extremely frustrating company to work with. I tried to appeal it but I ended up having to pay so they wouldn’t report me to the credit bureau.

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    Customer ServiceTechPriceRefunds & PayoutsRatesTransparency

    Reviewed May 21, 2025

    I DO NOT recommend this site. The price is ridiculously high for basically nothing. There were very few people to choose from. They rope you into paying by blurring member photos and then are not upfront or transparent about what you'll pay. Customer service is nonexistent. Unless you are in certain states that offer a buyers remorse clause, they will not credit you or let you out of your contract. Absolutely WILL NOT use again.

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    Sales & MarketingPriceRefunds & PayoutsBillingRatesValueHonesty & Transparency

    Reviewed May 21, 2025

    Ok, I wouldn’t mind paying for a site to match me if it were worth it but the pricing itself is not clear. It gives you options in a way that you don’t realized you just crammed in, all those payments in 3 months, probably because they know by that 3rd month you will figure out this is not worth it and cancel. Then since you already paid, you might as well entertain yourself.

    Honest experience: Had few conversations, some did time and some scams, but it was the fact that they match you with people who didn’t pay that fee to join so you can’t connect with potentials unless they pay and you paid and you’re compatible. Waste of my time and money. Had one date, told me he was recovering. Not my type at all. Then you branch out because options become thin. Even adding new locations. Still nothing. Pretty much, I paid to read ads of men that may not even exist or shouldn’t exist on eHarmony.

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    TechSales & MarketingOnline & AppRefunds & Payouts

    Reviewed May 20, 2025

    I unfortunately signed up based on several other online review sites. Wish I had gone here first. The site is a complete waste of time and money. Don't know what it is like for a woman seeking a man, but for a man seeking a woman, it's all just a bunch of phishing profiles. Stopped counting after the first 20. The site rarely filters out the scammers and for those I reported, they have yet to boot them. So far I have made contact with only one real person, but despite having a local only filter, she lives on the other side of the country. Some high profile lawyer needs to start a class action lawsuit against this site for false advertising, breach of contract and deceptive business practices.

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    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsBillingRates

    Reviewed May 19, 2025

    eHarmony Customer Experience Survey Response. Overall Rating: ★☆☆☆☆ (1 out of 5) My experience with eHarmony has been incredibly disappointing, stressful, and frustrating. I signed up on March 24, 2025, while briefly in Texas, but I am a legal Florida resident. I used the app for just a few days before realizing it wasn’t a good fit for me. I immediately emailed customer support on March 25 to request cancellation due to relocation overseas for a family emergency, which will last over 6 months—a legitimate reason listed in your own cancellation policies.

    Despite that, I was completely ignored. I submitted multiple cancellation requests on March 25 and again on April 1 and April 4th. Not only was my account not canceled, but I was also charged again recurring charges—even after I had removed my photos and made my profile invisible. What’s worse, the May 2 charge was unauthorized, as it was made on a replacement card that I never provided to eHarmony. This is a blatant breach of billing ethics.

    Your support system is unresponsive, rigid, and borderline exploitative—completely unwilling to honor a good faith cancellation request or provide a refund for a service that was not used. You continue to charge users without consent, ignoring their circumstances and communication. I have contacted my Credit Card to dispute the unauthorized charges and submitted all email proof. The stress, wasted money, and lack of accountability from your team is unacceptable.

    This was hands-down the worst online service experience I’ve had, and I will make sure others know to think twice before trusting your platform with their money or time. Recommendation: Unless your policies and support drastically improve, I will never return to eHarmony, and I will actively discourage others from doing so.

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    Verified purchase
    Customer ServiceRefunds & PayoutsBillingTransparency

    Reviewed May 17, 2025

    I also received the unexplained "shadow ban" from eHarmony merely for contacting customer service. I had just started a great conversation with a woman and it was going well. I had an issue trying to "SMS verify" my account. When I reached out to customer service, they never responded, but that night refunded my first payment with no explanation or response. My account seemed normal, but suddenly my messages sent to the same woman were not getting read. Ultimately after several days of no success with customer service, I created another account identifying as a woman. I found the created account with my original account, liked it and sent messages.

    When logging back into my female account, I found that, as suspected, no one was receiving my messages, although on my original account side it showed them sent. An absolute fraud. Even after I created a second account with my original information, once again no messages were actually being sent. This is an absolute fraud, and it affects people in real life. It's an outrage, and eharmony should be completely shuttered over it. There is no telling how many thousands of people are paying for an account, but are actually "ghosts" on the platform, invisible to everyone although it shows their messages being sent.

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    Sales & MarketingOnline & App

    Reviewed May 17, 2025

    This web site is fake like hell. It's a shame that eHarmony will stoop this low. The women are fake. Just a bunch of fraudsters trying to get you to leave your number. Please don't sign up. They need to check their website for fraudsters but they're too busy trying to switch and bait you into signing up then you have to use your monthly allowance to send message to these fake women.

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    Customer ServicePunctuality & Speed

    Reviewed May 15, 2025

    eHarmony cheated me right away! I just subscribed for 6 months for $233 plus change. Logged in and my subscription reads 3 months. I contacted customer support via chat and email. Their response was to wait 3 to 5 days. They are cheating people.

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    Customer ServiceRefunds & Payouts

    Reviewed May 14, 2025

    BEWARE! EHARMONY will NOT refund you no matter how dissatisfied you are! I received little to no matches with my preferences. Instead I was matched with men in other states and even other countries! They told me to expand my preferences. Why? To get more matches… of men that I don’t find appealing? So disappointing! Waste of money! No customer service!!!! Stay away! Use another dating app.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed May 14, 2025

    eHarmony is a rip off. I have been on for 4 months. Of 17 matches, 12 have been blocked by eharmony w/in minutes to days of the profile sending a like or message. It's becoming very clear the profile are fraudulent, as other writers have noticed. Education and job title don't match. They never tell you anything about themself, just repeat what you have written to them. It's just a waste of time. I'm also on Match and at 1/4-1/2 the price, there are more actual men responding.

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    Customer Service

    Reviewed May 13, 2025

    I got into the eHarmony for a 1-year subscription and I would never join again and I recommend people to go elsewhere. The amount of fake profiles is just time-consuming and overwhelming. I'm sure there's real profiles on there but it's such a waste of time to deal with all the scammers, phone sex operators, etc.

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    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBilling

    Reviewed May 12, 2025

    Do NOT do business with eharmony!! They’re frauds. They did not provide the services promoted and never responded to my attempts to get assistance. However, I received several threatening emails from eHarmony saying they would send my account to a collection agency and demanding payment with threats to report me to the credit bureau if I didn't pay up immediately. Not once did they respond to my attempts to get assistance, but the moment I withheld payment they started sending threats. After I paid, I requested an invoice showing the received payment and they refused. I requested a phone number to speak with a representative and they refused. Stay FAR away from this company - horrible product and worse customer service!! You’ve been warned. I wished I had read their reviews before even clinking on their website.

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    Customer Service

    Reviewed May 12, 2025

    I paid $175.66 for a membership to eHarmony in March,2025. Now they are telling me that I have to pay more to see photos and profiles. I hadn’t had much in the way of response and when I suddenly had over 10 likes I checked my profile. Someone had deleted my photos and put in a photo of a much younger Woman and also changed my age. The only way I could find to contact eharmony was by email. I emailed them 2 days ago and I haven’t heard back.

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    Staff

    Reviewed May 11, 2025

    Just like the other reviews state, there are so many fake profiles that it makes the entire platform corrupted and a total waste of time and money. And I don’t think eHarmony cares because every time someone “likes” and interacts with a fake profile, they are using up their credits and adding to eharmony’s revenue. I am an attorney considering a class action lawsuit against eharmony over this. I am still on the site basically just collecting evidence.

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    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsTransparencyTimelinessValue

    Reviewed May 9, 2025

    My personal experience as a 6 mo member is that in the first week, I sent out 13 likes &/or messages to potential matches, all of which were shown to have been active that very same day; however, not one single one read the message nor responded to them. Eharmony has a system (double green check mark = read by recipient) that shows if a match has read the message.

    To this day, none of them have been read but all those profiles show they’ve been active within 24 hours. Who uses a dating app & doesn’t at least read the messages that get sent them?!? Furthermore, I’ve received zero likes/messages on my own profile and only 5 that have viewed my profile. However, in contrast, using Match.com for a third of the cost, I’ve had tons of activity & numerous dates all in less than 2 weeks! I’ve emailed them asking for an explanation and a refund but have received no response, hence, I believe their system is fraudulent and a complete rip off. Do not use this app! It’s not worth it! Go to Match.com or even Facebook dating & you’ll get 100 times better results!

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    TechRefunds & Payouts

    Reviewed May 8, 2025

    If you are a man, do not pay the money and sign up! They force you into a year contract and even though all of the women are fake, they still make you pay for a whole year. This is the biggest ripoff I have ever seen therefore I highly recommend that you steer clear of eHarmony.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesTransparency

    Reviewed May 8, 2025

    I initially signed up for Basic/Free membership to get an idea of the service. After seeing a few interesting members I decided to pay for the 6 month membership by paying for the entire 6 months using Visa prepaid card. Initially this worked and I was able to upload photos, see photos, and I exchanged a few messages for about a few hours. Then eHarmony, after giving me a few hours as an upgraded member, shut my account down to an extent. I cannot see who or if anyone has gone to my profile and none of my messages sent appear to be read.

    I’ve discussed this with customer care a few times without much help. One time they said I had my visibility options turned off (I did not) and another said my case was “complicated” and that an account specialist would get back to me asap. No one has gotten back to me. I did receive a generic email explaining how to upgrade.

    I’ve tried upgrading now but nothing changes. Eharmony keeps “congratulating” me for my upgrade but later I see the purchase wasn’t processed, I’m not charged. Seems that they’re very lacking in customer service and are too rigid about the prepaid card. But now they won’t allow me to upgrade with a regular credit card.

    When I signed up for the Basic I put in my location as Nantucket for personal reasons. I was going to be there for a few months etc. but eharmony not allowing me to update my location nor to edit my account in any way. All I can say is that their rejection of a prepaid card that is covering the full year membership is very sketchy. If I didn’t have a friend on the site I may not even have known how they have me totally shadowbanned. Instead I’d have presumed that a couple of these guys just dropped off. Will update if this is fixed.

    - Gwen, Nantucket

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    Sales & Marketing

    Reviewed May 8, 2025

    I had canceled my subscription approximately a month ago and they kept taking money out of my bank account. Contacting them is virtually impossible. When I went to cancel originally they tell you to go to the amend tab under The settings. But they don't offer that. It's been a huge scam and a nightmare. Even when you're on the site, a lot of the women are scam artists. This is turned into a real nightmare. I've had to contact my bank and alert them. Totally disrespectful corporation, big big scam.

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    Customer ServiceSales & MarketingPriceRatesHonesty & Transparency

    Reviewed May 7, 2025

    They are strictly here to steal your money. The way they have it priced and when they draw the money out of your account is such a scam. The few people that they have to match with are scammers or not dating material. Customer service is definitely not a "service". They are very rude and honestly I don't know how anyone can work for such horrible company. Please don't waste your money.

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    Customer Service

    Reviewed May 7, 2025

    Do not sign up for this site. You cannot cancel. You cannot talk to a live person. And after looking in the beginning (1-2 days), I would not talk to any of the people on it. I am calling the Better Business Bureau due to my account not being canceled over 4 months now.

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    Customer ServiceTechSales & MarketingBilling

    Reviewed May 7, 2025

    I too have been scammed by eHarmony. It's funny how I research this site first and found so many positive reviews. Now that I am locked into a one-year contract I am scared that from the reviews that even if I cancel, I will be auto renewed at the end of one year. I guess I need to have my credit card replaced before then and put a block alert on it for eharmony. Also as soon as I signed up I began getting bombarded with other dating site ads in my email. I have contacted Eharmony several times threatening to take appropriate actions if found selling my information (which I am sure they have).

    However, after threatening them it seems that the emails almost completely stopped. Still get one every so often. Anyway, they have not responded to one of my emails accusing them of doing this. Lastly, like nearly everyone else giving bad reviews, I too get likes that soon either get deleted. I reported many of them because of poor English, asking to email or text them or multiple other red flags on their profile. This site is obviously a scam. Only a money maker for a dark web entity. Not for the customer!

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed May 5, 2025

    Negative experience with eHarmony. The main concern is that the renewal policy and customer service is totally ripoff. My application DO NOT have such option to cancel service nor request not to renewal. They recently charged me $400 renewal fee and I notice from my credit card. I contact them right away and they said that they can only stop the renewal in 2026. I am still entitle to the fee just charge. I never heard of such thing that I am not asking for a refund after 6 months. I am requesting them to refund and close my account with 10 days. Never had issue with any other dating app. No wonder no one join them.

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    Reviewed May 3, 2025

    I’ve been a member of eHarmony for two months and that’s enough, more than half the members are fake. I’ve literally reported hundreds in two months, no joke. Just fact I can tell them a mile away. There has been a complete and total waste of my time and emotions, these people are a joke and a complete total rip-off. They just told me to keep reporting them, that is not my job. It is eHarmony’s job. They are heartless. I’m not paying the rest of my membership, whatever I can do not to pay it.

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    Customer ServiceSales & Marketing

    Reviewed May 1, 2025

    I have contacted eHarmony for a cancellation after having done so within 3 days, when it offered a 60% discount to rejoin. After 30 days, I notified them of systemic failures which they batted away. My profile stated that I am a man seeking to meet a man. 1) I have been shown profiles of women. 2) I have been shown profiles of men seeking to meet women, only clear because their profiles stated that. 3) I have therefore no confidence that the system screens for men seeking men. 4) I have no way of knowing that messages sent to members are sent to members who can reply, who have premium memberships. I was told that members could take weeks, even though members are immediately contacted that they have a message. Apparently eHarmony is satisfied that it has legal language which allows it to not address systemic failures unlike other dating websites.

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    Rates

    Reviewed April 30, 2025

    To me EH seems to have the most scammers. It got so I was leery of reaching out to anyone I was interested in. Finally gave up. The scammers are smarter than the scammer watchdogs evidently. I feel like it is eHarmony’s duty to make this a top priority. As of yet, they don’t seem to be making very good progress.

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    Sales & MarketingPrice

    Reviewed April 30, 2025

    Sad to say I would not recommend Eharmony. They are very expensive and the choices they send me are awful. Uneducated, not attractive and 3 so far who contacted me were removed due to being suspected of being scammers. No one is perfect and I don't claim to be either, but what they show as choices for men in my age group 50 to 70 in their advertising must be models posing as Eharmony potential matches.

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    Reviewed April 28, 2025

    I have been on eHarmony two months. Initially I indicated I was a widow. Scammers descended. It is totally obvious IF these scammers are kicked out of the program they just change their name (sometimes not even the picture, city or their occupation) or they change the name and delete the picture. Changed my status to divorced and there has been no action since.

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    PricePunctuality & SpeedStaffRates

    Reviewed April 27, 2025

    I am so glad I read the reviews as it saved me from signing up on this very expensive and useless site. Before I write about what I think of eHarmony. I had 'burned' $150 on DateMyAge.com. Don't use that site either. After I signed up on DateMyAge.com, I started chatting with about three 'featured' members. After about three plus hours later, I got a message on the site that said my 'credits' were finished and that I needed to buy more credits to continue! Really? What is the objective of this website? $150 gone in three plus hours!!

    Back to eHarmony, I created my profile and added my pictures and then the time came for me to sign up. I took a few days to decide and tried to research. I was shocked at what it costs and finally after reading their terms and conditions, I was angry. We all know how high the price is to sign up. If you signed up for the 'light' package, they limit how many times you can message a member. They do not allow all members to see who has seen you. They do not allow all members to see all photos. Basic features that is a given with other sites are used as a tool with Eharmony to attach additional fees. I have been on several sites, but never seen any site made to look so 'professional' with their legal jargon to protect themselves while screwing the members. At what point are we monetizing somebody else's unhappiness? Where does it become unethical?

    I had not even signed up on Eharmony and they already began to feature me without my permission. If the site did this with other potential members, their site would appear to have more members than they really do. Match.com is no better but at least they do not charge an arm and a leg - Maybe not yet! Eharmony - why don't you change your name to EHARMONEY?

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    Sales & MarketingStaffRates

    Reviewed April 27, 2025

    May I just begin by imploring others to stay away from this business. It is nothing short of a scam! Eharmony is blatantly robbing consumers. I have reached out to them numerous times, over errors, and they are not interested in helping. STAY OFF!!

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    Customer ServiceSales & Marketing

    Reviewed April 26, 2025

    Quite bad. Most profiles are scams. Women send likes with their emails or phone numbers described using text so (I assume) the site doesn't detect fraud. Most fake profiles come from out of state (a lot from GA - I live in NH). Based on what I've encountered, a single photo, poor grammar, degrees that don't match their job profiles (HS degree but head of asset management), etc are good indicators of fraud. Be warned. Get a burner number on your phone should you ever decide to exchange numbers, at least until you meet them. Many will get mysteriously ill before a meetup. A lot of bad actors out there.

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    Refunds & Payouts

    Reviewed April 25, 2025

    Horrible service! Very limited potential matches provided (never more than 1 profile every couple days). 95% of messages I receive are blocked by eHarmony within 2 days. Now stuck with another 10 months instead of being able to get a prorated refund for useless service. Don’t do it!

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    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed April 23, 2025

    What a total scam! I never used the service and they are saying I owe them $780 and will send to collections - I canceled the service and turned off auto renewal when a friend signed me up and paid them $680 for a year that I didn't sign in. I emailed them on the day they charged the card and they are refusing a refund. They are awful and it feels like a total scam!!!

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    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaffBillingFollow-Through

    Reviewed April 22, 2025

    I signed up for eHarmony's paid membership hoping to find a serious relationship through a legitimate dating platform. Within 3 weeks, I realized that they don't properly vet members as advertised, making me uncomfortable continuing to use it. When I contacted customer service to cancel my 2-year subscription (I made 2 payments so far, with the most recent one yesterday), I was told that I cannot cancel my membership regardless of my dissatisfaction and concerns. They not only refused to refund my recent payment but also insisted I must make two more future payments saying that is how the terms and conditions are written. This certainly feels like a deceptive trap; I cannot believe how could a business force their customers to pay for up to 2 years of an unwanted service and this is completely unreasonable.

    I have already attempted to resolve this directly with eHarmony which was useless and both times their staff said this is how it is, but they hide behind their terms and conditions and offer no reasonable solution. This experience has been frustrating and financially draining. I want others to be aware of this scam and not fall in their trap.

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    Verified purchase
    TechRefunds & Payouts

    Reviewed April 21, 2025

    You cannot trial eHarmony and now I know why. Every time I login I literally hear crickets. You are stuck in a 6 month contract and most of the people shown on there are no longer there as it shows the date last online. However they will say the person checked out my profile. If someone hasn't been there since 2023 how are they looking at my profile?? A lot of profiles are also catfish. They absolutely will not give money back under any circumstances. Worst dating site ever!!

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    Reviewed April 20, 2025

    eHarmony is lowkey trash. Do not buy the multi month/year package. If you want to try it out do whatever short term promo they offer. All your likes will be profiles that get deleted before you see them.

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    Sales & MarketingStaff

    Reviewed April 18, 2025

    Worst dating site ever! This is a total scam and eharmony is aware of this... they're in the business of scamming good people out of hard earned money. The people who run eharmony are unable to earn money with integrity like most of us....this site is a total joke....Do Not Subscribe!@ eharmony is a bunch of scumbags...where's our government oversight? They are supposed to help the tax payers with this kind of thing? Welcome to our new world...work hard and get money stolen behind your back by people who can't really do anything helpful....i.e. Elon Musk, Eharmony.

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    Customer ServiceSales & Marketing

    Reviewed April 18, 2025

    I ordered the promotion as a trial for free. It is the worst site. The pictures are blurry and the selections are horrible. I have been trying to cancel since I signed up. They are not letting me cancel and trying to make me pay the full 6 month membership when it was supposed to be a trial. I am having a hard time reaching customer service. Horrible service, horrible dating site and a rip off.

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    Verified purchase
    Contract & TermsHonesty & Transparency

    Reviewed April 17, 2025

    Terrible! Terrible! Terrible! #1) Misleading upfront subscription sign up - they present what appears to be a month to month option with the first month as a trial. After one month of using what I believe is the worst dating app, I requested a cancellation. eHarmony denied my cancellation indicating that I had committed to a one year agreement. I had NO intention of a "one year trial"! #2) They claim their algorithm is superior and will get you matched with people who are more of a fit to you than other dating sites. This is BS! Same amount of fake profiles, scammers, etc. as other typical dating sites. I appalled by their service and poor customer experience and the fact that they refuse to listen to my complaint and my poor customer experience. Do NOT sign up for eHarmony!

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffBilling

    Reviewed April 17, 2025

    In short: BUYER BEWARE! Both the product itself and the customer service would both get 0 stars if it were an option. If you are willing to read as to why, I will dive into both: Product: I signed up for this service at 35 years old with the thought, "It seems to be geared towards people that are a bit more serious with their dating intentions." They claim to have a great compatibility service provided through a long survey you fill out, so that too looked appealing. Let me tell you...

    There is barely anyone on this site (which now I know why) to the point that you will immediately know you wasted your money. The entire point is to meet people, and there's barely anyone on there to meet. Compared to free apps like Hinge, you will have WAY better chances of connecting with someone, for FREE! I could put my range on the Hinge app to 15 miles and have literally 10x as many profiles to choose from than when I put my eHarmony profile at 50 miles (because I had to!)...

    The whole compatibility test they give you seems like a great idea, but it is not at all effective. You again can find out through someone else's profile on any of the free apps how compatible you are just as easily as you can on eHarmony. I can "like" several profiles a day on the free apps and was wondering if I would ever like a profile on eHarmony. This product was so bad that I immediately knew I wasn't subscribing again, which brings me to my second point...

    Customer service: When the product was not what I expected, I knew I would not want to renew so I took care of that within the first two weeks. Fast forward to my year subscription coming up, and I have a notification from my credit card company that they denied a $360 charge from eHarmony (thank goodness!). When calling the credit card company, they were even aware that there are a lot of issues with this company, which tells you a lot!

    Next thing you know, you get emails from eHarmony immediately threatening that they will have a debt collection agency coming after you if you don't pay by a certain date. This is where the worst customer service experience I have EVER had comes in. They don't even have a number that you can speak to anyone. I have emailed asking for it, with generic responses talking about debt collection coming for me again. If not having a number for any "customers" to ever reach isn't a red flag, I don't know what is.

    I was almost shocked when the debt collection agent that called me referred to eHarmony as their client because it is pretty common knowledge (just search the internet) what kind of company they are. I told RFGI that they surely have a phone number that eHarmony contacts them from, and simply asked for it so that I could contact them myself. It seems eHarmony has them pretty rehearsed at how they want them to respond to this. You get the same rehearsed answers of, "They are an online company so they deal with their customers online." They are still a company, and therefore should have a number but also, I have obviously tried that route without success and would love an opportunity just to talk with someone, so I was a bit disappointed that RFGI could not offer that. Do yourself a favor, DO NOT waste your money! There are multiple free apps with an infinitely better product than this.

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    Customer ServicePriceRefunds & PayoutsBillingHonesty & Transparency

    Reviewed April 17, 2025

    I subscribed for a 3 month membership. I didn’t have any success and decided to end my membership after 3 months. I was told I could cancel my membership via email. When I tried to access my account via email my password would not allow access. I was instructed to change my password which I did and it still didn’t work. I emailed the customer service email and explained I couldn’t access my account and that I wanted to cancel my membership. I received an email acknowledging same. However on the day after my membership was to be cancelled my credit card was changed for an entire year's membership for $550.00. I once again emailed as there is no phone number to call to inform EHarmony that I had requested a cancellation of my membership. They in turn refunded half my money. I emailed that I wanted a full refund which they said wasn’t possible as I didn’t cancel my membership within the time period to do so.

    I disputed the charges with documentation that I had indeed requested a cancellation within the time frame, however they continued to charge my credit card. We remain in a dispute as I provide the emails that I received from EHarmony acknowledging receipt of my request. DO NOT USE THIS DATING SITE. THEY MISREPRESENT THEMSELVES AND HAVE ZERO RESPECT FOR THE MEMBERS.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed April 16, 2025

    I hated it until I went on 4 fantastic dates with a woman I met through their app. I thought it was the best thing ever invented. I imagined AI did background checks and everything was perfect. I was going to ask eHarmony if we could do an advertisement for them. All of a sudden I got an email from Jenny accusing me of ghosting her while she was away on vacation. I thought it was impolite to bother her while she was away. I did send one text half way into her 5 day trip and she answered with curse phrases. She wouldn't answer my next text. So I was crushed. I went from perfection back to my lonely 64 year old self. Now I am back to hating the site. What I figured out is that the value of the product is relative to what happens to the customer. eHarmony stinks for a large number of people and is a superlative best thing ever if it works for someone.

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    Customer ServicePriceRefunds & PayoutsRates

    Reviewed April 15, 2025

    I wish I had read these reviews before signing up! I opened my search to nationwide including, Australia, England and Ireland. I found matches over a score of 100 and reached out with an actual message to 90 of them! I have had zero response! My profile is 100% completed and I reached out to customer service thinking I was doing something wrong….

    Seems these people are either not a paid subscriber or no interested and just have an active account due to the subscription not finished. This was recommended from a Christian therapist and most individuals aren’t Christian. It is not cheap so, I had an expectation of higher caliber individuals that align more with my background and education. They send a very long notice with terms and conditions. Trying to get a refund is not an option.

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    Reviewed April 13, 2025

    99% of the people are scammers! I literally count the days from the second somebody reaches out to me till the day they are blocked, it's averaging 2.5 days before they are removed for violations!!! This is the biggest joke of a site I have ever seen. I would give negative Stars if I could!!!!

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    Customer ServiceContract & TermsSales & MarketingPriceOnline & AppStaffRatesTransparencyTimeliness

    Reviewed April 11, 2025

    First of all, they trap you in a six month plan. It’s expensive, and you can’t cancel. They won’t tell you that upfront, and there’s no way to see what the app is like first. Then, once you see it, it’s antiquated and limited - there’s no way to change/update the match assessment you take, and there’s assessment itself is confusing and vague. I cannot tell you how much I hate it and wish I could cancel. I have completed my entire profile with photos, and I have sent messages and likes. No responses or success.

    I have reached out to customer service twice and there is no change or assistance. There is no way to tell if the profiles are even verified or current. I suspect that from lack of feedback and interest in my profile versus my experience on other sites that this is a scam. If it were not, and if it were quality and successful in helping people find relationships other than hookups and sexting, they wouldn’t have to lock you into fees for six months minimum. Trust me - it’s the worst, and I’ve been on at least four others. I believed the ads, but never again!

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed April 9, 2025

    I subscribed to the lowest tier, which only shows one photo per profile—but I figured that was good enough. When I wanted to see more photos, I used the "unlock" feature. What wasn’t immediately clear is that the 25 unlocks are not just for extra photos—they also apply to matches, even those from blocked or fake accounts.

    The breaking point was matching with two real women but being unable to message them unless I used an unlock. The catch? I had to wait 25 days to get more unlocks. When I reached out to customer service, they weren’t helpful at all. They wouldn’t even credit me for the blocked accounts I had wasted unlocks on. I explained how frustrating and unclear this policy was—especially since it directly affected my ability to talk to actual matches—but they didn’t seem to care.

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    Profile pic of the author.

    Reviewed April 9, 2025

    This is the absolute worst dating site. Most members that initially contact me are shortly after blocked by Eharmony for being frauds, inappropriate, otherwise scammers. I have had better luck with FaceBook free dating site than here. This has been a total waste of money.

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    Staff

    Reviewed April 9, 2025

    Hi I’m Joe, I have tried many dating sites, but never knew that this one would provide me with the love of my life. eHarmony provided me a way to connect with an amazing woman (Felicia) who lived 1 and a half away. This allowed us to connect daily and get to know each another. As time went by, I ended up moving closer, getting engaged and recently got married (March 15, 2025). My wife and I are the happiest we have ever been and often ask ourselves how we got so lucky. We are blessed to have found each other and are forever grateful for how eHarmony gave us a way to connect. It is an easy platform to use and it changed our lives forever. Thank you.

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    Customer Service

    Reviewed April 8, 2025

    So many fake profiles. Customer service sucks. They ripped me out of 2 months of my membership. All a sudden it said my membership expired February and all my pictures are blurred out and my subscription was paid until June for a year membership. And they're ignoring all my emails.

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    Online & AppRates

    Reviewed April 8, 2025

    There is 3 people within 150 miles of me. There should be a way to back out if that happens. Come on 3 people in a town of 460,000. The site says broaden my search but it is the most I can do. So the site is a busy for me I'm not interested in the whooping 3 options I have.

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    Customer ServiceRefunds & PayoutsRates

    Reviewed April 7, 2025

    Worst site I’ve tried. Other services I had immediate interested messages. I’ve been on several weeks, it’s the same people over and over in the discover tab. Same people viewing me. I even changed filters, same few men, none of who I would be interested in for various reasons. Absolutely no consideration for any refund, even a partial one, when I was only two weeks in. I once tried a site that was not a good fit for my demographic and they refunded. Zoosk I stuck with because I had lots of communication to build on seeing if there was a good fit. This is about the money and nothing else for them. So disappointed.

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    Reviewed April 6, 2025

    I would say this site is 20 years behind the times. This site is a complete waste of time, profiles are either fake, have no pictures or 1 picture. Out of 100 matches you'll get 2 who are real, and the odds of those actually leading to anything substantial are less than slim at best.

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    Customer ServiceMaintenanceStaffBilling

    Reviewed April 5, 2025

    I would not recommend eHarmony, the company does not work with you if there is any kind of error made in your account and they will continue billing you even after you cancel, stating it was agreed to. Since when do you have to pay and not have the service. I would stay far away from a company that has no customer support like them. Only communication is through email, no actual human to talk to.

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    Customer ServicePriceOnline & AppRates

    Reviewed April 4, 2025

    I did meet someone very interesting and we had started a mutual relationship, but I could tell that he was not ready to move forward. So, I returned to the Eharmony app today and no profiles would load! I also tried to call and was directed to email. Their website does not direct you to their site either. So now I will dispute the charges because their business model is obviously flawed. Has anyone also had these problems?

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    Verified purchase
    BillingTransparency

    Reviewed April 3, 2025

    By law, we don’t have to follow arbitrary difficult cancellation instructions anymore. Cancelled the automatic renewal of this subscription, immediately after purchasing a 6 month subscription, so as to avoid any automatic renewal. I did not provide any payment update, or make any subsequent request to continue this subscription after I cancelled. Now, they are trying to collect payment on a cancelled auto renewal, (that’s never been used,) as if it is an unpaid debt. Using threatening debt collectors. I expect and feel entitled to better consumer rights and treatment.

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    Customer ServiceRefunds & Payouts

    Reviewed April 1, 2025

    I'm giving 1 star because less is not an option. I not seeing any new people to connect with for days at a time. I have 9 people I tagged and wrote to... most have not been online for weeks now. Many perspectives do not have pictures and a couple that never wrote back. I tried to get a refund on the remaining sign-up and was met with poor customer service. I highly recommend you stay away from this dating site.

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    Verified purchase
    PriceRefunds & PayoutsValue

    Reviewed March 31, 2025

    Poor selection, unattractive men, no **, careers are sad. This site is not worth the money at all! The men are a sad selection and not many to choose from. I'm hoping I can get a refund because it cost over $500 for nothing.

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    Rates

    Reviewed March 30, 2025

    As someone who used eHarmony years ago, I have to say things have NOT improved. Quite the opposite. Literally one in three profiles are fake. I’ve constantly gotten notifications from the eharmony “security team” that a profile I matched with has been taken down due to fraudulent intent. Check the BBB website - eharmony has one of the lowest ratings I’ve ever seen. Oh, and forget about cancelling your membership - it’s not happening.

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    PriceRefunds & Payouts

    Reviewed March 29, 2025

    I had tried other dating sites and swore them off due to bad experiences. My daughter talked me into eHarmony. Unfortunately they don't offer a free or low cost trial period. I chose a 6 month period and was charged $102 for the 1st month. I have been on the site for 3 months. Absolute garbage. I'm older and thought if someone is willing to pay what they charge then they must be serious about finding someone. This was not my experience. Eharmony will let you cancel you automatic resubscription but still requires you to pay out the remainder of your time you signed up for. Complete rip off. Don't do it.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceRatesTransparencyFollow-ThroughSales Tactics

    Reviewed March 27, 2025

    Disappointing & Overpriced – Poor Matches and Scam Profiles. I have no idea how this site is rated as a "top dating app." My one-year subscription was a complete nightmare, and I strongly advise others to avoid it. I regret spending a year on eHarmony with zero meaningful connections. Despite paying a premium, the service failed to deliver.. The matching algorithm ignores preferences—age, race, and distance filters are routinely disregarded. The app kept pushing incompatible matches—people decades older/younger or outside my location. When I complained, their "solution" was to change my preferences—which defeats the purpose! Worse, the site is flooded with fake profiles; 24 accounts I encountered were later blocked by eHarmony for violating terms. That’s not a coincidence — it’s a scam. Most accounts seemed fake or abandoned.

    Horrible Customer Service: Nearly impossible to reach, and when I did, they refused a refund. They take your money but provide zero real matches support. Other dating apps offer better features, real people, and actual respect for your preferences. This platform feels like a scam. You’re charged excessively for broken promises and inactive/scam profiles. Save your money—there are far better, more transparent dating sites available. Not recommended. A complete waste of time and money. eHarmony does not deliver on its claims. Avoid at all costs.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBilling

    Reviewed March 25, 2025

    Do not use this horrible company!! There are predators trying to scam people in there and eHarmony doesn’t care. They clearly do not vet anyone. Their contract states that they don’t. When I cancelled they refused to stop billing me! They have terrible customer service and do not care about the experience people have on their site. Clearly it’s another company bought out and sold to an investment group that uses cheap call center labor overseas because they do not actually care about anything but making money. Corporate greed is ruining the world! It’s a scam haven for fraudsters! Run away!!

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    TechRefunds & PayoutsBilling

    Reviewed March 25, 2025

    I recently signed up for eHarmony and have made the first two payments of $222.00. I have met a wonderful woman and decided that I no longer need the service. I tried to follow the instructions to cancel the service but they say I have to make the next two payments and my account will be closed in two years in 2027. The service was fine but the possibility of cancellation is a ripoff. Do not use eHarmony without thoroughly reading the contract. I have contacted them but so far without success.

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    Contract & TermsSales & MarketingPriceRefunds & Payouts

    Reviewed March 24, 2025

    This company only wants to scam people out of money. I’ve had the same experience as others. They scammed me into paying for a whole year when all I wanted was a month. They’ve already locked me out of the account even though they charged me for a whole year.

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    Reviewed March 23, 2025

    Thank goodness I checked the reviews for this site! 98% - 1 Star reviews?!! Not very impressive eHarmony. Maybe you should think about not ripping all these good people off! Just a suggestion! Glad you didn't get my hard earned money! :)

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    Sales & MarketingOnline & AppRefunds & Payouts

    Reviewed March 23, 2025

    I found eHarmony to be completely useless within just two hours of subscribing. Despite answering dozens of detailed questions, the app provided me with the worst matches, and the filtering system is highly inaccurate. When I requested to cancel my membership just two hours after subscribing, I was shocked to learn that I had to pay for the entire year—no exceptions. This is incredibly deceptive and feels like a scam. No other app I’ve used has had such unfair policies. Be very careful before signing up!

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed March 20, 2025

    I have been on this site for over 2 years! It has not been successful for me at all. I have had many fraudulent contacts and scammers asking me to contact off the site. eHarmony has blocked many of these after a couple of contacts, I have inquired to eharmony about these and threatened to cancel if not address. So no response and they cancelled Me! I have emailed them again and waiting to hear! Poor customer service! No way to call them!

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    Customer ServicePricePunctuality & Speed

    Reviewed March 19, 2025

    I signed up for 6 month plan and I have been charged $103 dollars per month. There is no number to talk to anyone. You have to send a email and wait 48 hours. There has only been 4 people on this site. I would not recommend this site at all.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 17, 2025

    This is a scam and a fraud. I canceled my membership but I was told I still had to pay for the service until my membership expired. I filled out my profile but I received a lot of responses and recommendations from people who lived far way from me and for whom I had nothing in common. I would not recommend this website to anyone.

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    Reviewed March 16, 2025

    I don't know what is going on. I have been unable to meet anyone, and I was trying to sign up for three months. The next thing I knew, I was signed up for a year. Can you imagine paying monthly for something that is not benefiting you? I'm not happy but there is nothing I can do because they lock you in, it is criminal, no doubt.

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    eHarmony Company Information

    Company Name:
    eharmony
    Company Type:
    Private
    Year Founded:
    1997
    City:
    Los Angeles
    State/Province:
    CA
    Country:
    United States
    Website:
    www.eharmony.com