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About eHarmony Reviews
Los Angeles-based eharmony launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship.
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I tried the one day free trial and blow me they have charged me $740 cad for a 2-year subscription that I have not even selected. I emailed them about the issue and was told sorry they could not refund. No phone number to call and the email support will not reply to you, if they do you have to wait at least for days but that is only to tell you, no, they are not giving your money back. Whoever is behind this business of stealing money from people should be put to jail ASAP and this company should be shut down ASAP. I wish there is a negative rating here so I can give them a -100 or lower.
I joined eHarmony to find someone serious about a relationship. What actually happened was a sent literally HUNDREDS of smiles, intro messages and had ONE DATE in six months. To be clear I am a single never married woman, no kids, no debt, six figure income and a Master's degree. There is zero reason I should not have been more successful. Many users are allowed to make profiles and have no pictures but are Matched with you anyway. Some very vulgar introductions and profiles I reported but found they were NEVER taken away. It was humiliating. And I am stuck paying for another six months before my year contract ends. To be clear I marked for a 6 month subscription not a year. There is no way to avoid a year contract it appears to be automatically default to this option no matter what. Any other site gives you the same or better chances at a cheaper price. Don't be fooled. They don't make money if you find your soulmate.
You can't see if there are suitable matches in your area before signing up and committing to paying every month, once signed up there is no getting out of their contract with you, even when there are no suitable singles on their site for you. They just recommend you change your search criteria to match what they have on their books. Definitely not the best dating site available currently.
Not one woman responded to my dozens of emails, it's not worth a penny or a second of my time. These women want bad men, PERIOD!! Not one woman on eHarmony wants a good man, NOT ONE!! It's obvious eHarmony is absolute fraud, absolute ripoff, absolute treachery.
Created an account at 9:00 AM. Answered 20 minute Personality Questions. Filled out profile. Received "Congrats" email. Received emails saying my profile have been visited. Tried to add app to my phone. No verification text sent. Tried 5 times. Reported using their online help. Tried to login at lunch and my password was invalid. Tried to reset (several times) no email ever set. Login didn't work next day. Tried to create account using the same email and it was created. Tried to contact using their "CHAT with eharmony" page, waited 2 hours, page never changed after saying "Please wait while we confirm if there are any available agents..." Found a supposed phone number for eHarmony Customer Support, the number is out of service. I have the emails and screenshots to prove my claims. Gave 1-star because negatives are not available.
Think eHarmony cares about you as a person? Nope. Think they want to help you? Nope. Your account is set to auto-renew. Not only that, but because you signed up at a discount it will renew at full price which is likely double what you're expecting. Did you not get a renewal notification? Yeah, that's standard. They only send notifications to customers living in states that require them. Want to get out after the renewal? You CAN, but you're liable for the full renewal cost no matter what. Good luck getting out of that because it seems to be the only thing Customer Support really cares about. Your renewal money. Run away.
If I could rate them 0 stars I would. Stay away; there are barely any people on here and the company will LITERALLY not cancel your subscription after asking and deleting your account. They will make you pay a full membership for a YEAR even if you do not use the app WHATSOEVER and have DELETED your account. Excuse the caps but this is literally the most ridiculous company policy I've ever come across. Any dating app is better than this for the simple fact that they don't charge for AN ENTIRE YEAR when you use the app for ONE DAY. This is just a straight-up extortion/scam-tier operation and they know that people don't read the policy because companies are usually at least somewhat remotely reasonable with their payment policies. Trust me, use ANY other dating app. And please GOD do not pay for a subscription.
Stay away from eHarmony. They should be labeled eHarmoney. That is all they care about. They charged my credit card double the agreement, and three months ahead of the expiration date. Of course, I disputed the charge and got my money back from these thieves. The worst thing was I only received three matches in the entire time I was member, two of whom were on the other side of the country and the other one was a fake member, quite possibly an eharmony employee. It is all deceptive and under false pretense. They should all go to jail and be shut down.
Once you subscribe to eHarmony regardless monthly or yearly, it's impossible to cancel. They lock you in for a year even if you wanna cancel after a month you decided you don't want it anymore. I'm a transgirl and it's a bad idea to join eharmony where all men wants vagina. I only got one message after 3 weeks of joining so it's not gonna work for me in the site but I'm stuck paying monthly until I finish 1 yr contract. Don't fall for it. It's not worth it.
STAY AWAY! They will "auto re-subscribe" you and keep billing you. Doesn't just fall away at end of sub period. Next thing I have a debt collector on my case (because my old card expired). Clearly I'm not the only one. It is a rubbish, bug filled app anyway so use something else.
Hello, eHarmony will do everything possible not to refund your membership. They keep automatically taking $76.58 out of my account after I cancelled! The customer service numbers are not valid. This is a very unprofessional organization.
This dating site is the worst, all wrong matches! Did not use them after about 6 months of my 1-year contract and then I was 1 day late in canceling and they charged me 500.00 for another year and fought with me about the cancellation. So many other sites out there to use that are less expensive, better, and more flexible with contracts. As if the whole online dating thing is not hard enough. eHarmony adds to the problem; not helpful to consumer at all.
I had signed up for one year as that was all I was able to do. Wasn't excited about matches and stopped using the service. One year later $400 comes out of my account. I tried again to use it and this time cancelled the payment subscription so I couldn't be in the same position as I couldn't see how to cancel the contract. Another fail as I still didn't like the app even though had now wasted $800.
This year, they tried again to bill $430, but because I hadn't cancelled out properly they are now persistently chasing me for $430 stating the terms and conditions for which I am still disputing. You may not be able to find them when you need to ask them a question, but when they want your money, they will be there... Please do not use this app. It isn't all it says it will be and others have been better. They are such scammers on getting your money and have a look at all the negative reviews and all review websites. There are loads. Once they get you hooked in it gets very hard to get out and it is a very costly mistake!
I signed up for eHarmony as a last-ditch effort to find someone. It can be difficult in my city to find someone who aligns on faith and politics (moral issues for me), as well as similar income to me. I saw that there was a 3-day refund period before I signed up, so I purchased a 6-month membership, because you effectively cannot see potential matches without a purchase and a questionnaire. I set my preferences - which are literally just "me", nothing extraordinary. There were 6 people in a 30 mi radius on the whole site apparently, some of which had no profile and no actual compatibility with me when I looked closer at their profiles. I requested a refund within a day of purchase, but was denied because the refund only applies to a few states, likely ones with consumer protection laws.
They simply told me to change my preferences, as if choosing a life partner were a matter of settling for a different color sweater. There is fundamentally no one else on the service to match with, which makes it a waste of money. They clearly know this because they have designed to their pricing and policies to charge some of the highest prices of any dating service, make you sign up for a minimum of months at a time (you cannot choose 1-3 months at this time), and then refuse to give refunds unless legally required to comply with state laws. It's all a strategy to sucker people for money they know they cannot genuinely earn because their product is so poor. STAY AWAY FROM THEM.
So I took the plunge and signed onto eHarmony. Nobody in my area at all, after spending my time realizing this I decide to cancel. Most dating sites that I have used will allow you to cancel after 1 month, not eHarmony! I now owe 1 full year upfront ($270) and my account has been deleted. They are threatening debt collection and I am not the first to be involved in their scam! Go check out other reviews of people saying the same thing. This is a money hole and that's all they care about. I got more success meeting women using Tinder without paying a dime!
My card was used without my consent to purchase subscription totaling $300. Upon realizing this within one hour of purchase I contacted eHarmony for refund. With no luck, it's stated within 3 days of purchase and with a written cancellation refund would be returned in 10 days. They haven’t replied and I’ve sent cancellation within an hour of purchase. At this point I’m looking at suing for false representation.
They charged me for an account I did not create. Will not refund my money and say I have a 12 subscription and they are giving me an extra 4 months.. like wth I don’t get on any dating site.. I’m 63 on a limited income .. anyone want to do a class action suit let’s do it!!!! I see many reviews basically the same issues.. come on everyone let’s do a class action suit against these crooks. Yes they did hurt me as my heart meds are first of each month and yep eHarmony took the money for my meds so just pray guys my ticker will be ok for a month.. Be aware people this business is a total scam and I didn’t even open an account, not sure who did.
Absolutely wrong matches, people that have nothing in common with me, or compatible.... labelled 100% match. They take absurd amount of money and give no refund if cancelled. Absolute scam! Do not trust the site.
I signed up for a subscription with eHarmony in January 2022. I paid for a 1 year subscription and I made sure I clicked the do not renew subscription prompt. eHarmony decided to reverse what I did and billed me for another year at the tune of $500. I knew that I was not willing to renew after the first month due to the poor matches they provided. They were sued a few years ago for this same issue. The settlement was for 2 million, which is not nearly enough because it taught them nothing. They are still ripping off the consumer. If we all make enough noise maybe a class action will get started. Also, file with the CFPB.
This company is a faceless monster. I purchased a subscription and had issues accessing the app. My password worked in the browser but not the phone app, which, as we all know, is the only way that people use dating apps nowadays. This meant that I could not get notifications or anything. I immediately reached out and asked for help, and they had me reset my password several times. We went through all of the technical aspects, including at version and iPhone version. We went around and around in circles as they continue to send a blanket generic responses without actually reading what my issue was.
I asked for a refund since I wasn’t getting what I paid for and they insisted that I was outside of the cancellation policy because I didn’t live in the state of California. There was no statement in their cancellation policy about if the app doesn’t work. They actually told me they were “at a loss” as to why it wasn’t working and they didn’t know how to help, but at the same time refuse to refund my money. Worse yet, when I was looking through on the website, I was getting messages from all over the world and couldn’t limit it at all. It was overwhelming and disorganized. Free apps, work way better. This is a terrible company.
I thought I was signing up for three months and some how I was signed up for a year! I immediately tried to cancel and couldn’t. I disputed it in my AMEX and they won. Terrible experience. Don’t waste your money.
They get you by filling out all these personality test to find your “matches” but it doesn’t really work. They match you with someone who is completely the opposite of what you are looking for just because you share interests in life such as “riding bikes” or “hiking”. Pretty disappointing and lame.
Worse dating site…base everything on compatibility questions which don’t even match the members! They SELECT only the members you can see…90% or higher have NO photo…no description and most are 150 mi away and have no intent to meet!!! Traveling Dr wanted to date the once a month he came into town …costly for no option to select with photos only …by far MATCH has helped all friends meet guys! Sorry I accept this discounted offer!!! Waste of money …like a blind date gone wrong.
I have been single for a year and wanted to just see what was out there. They have you go through a 20 minute questionnaire. Once you get to the end they ask you to sign up with 3 plans. It says you have 3 days for a money back guarantee. After checking out the site I knew it was not for me! I called LESS THAN 24 HOURS LATER and asked to cancel and get my refund. She said my state Michigan was not one of the states that is able to cancel within the 3 days. Apparently there are only 12 states included for the cancellation! I have never ever heard of something like this. Absolute scam!
They LOCK you in a 12 month plan where you will be paying almost $500 for the year. I suggest you do what I did and cancel that credit card and get a new one so they don't keep charging you. This disgusting company took my $114 and I have deleted my account! However I called my bank and disputed that payment! DO NOT SIGN UP WITH THIS COMPANY!
I went to the eHarmony site and answered all the questions. At the end they offer Premium light 6-month plan for $69.90 in large bold letters and then they have “month” beside it in microscopic font, which I did not see. I am 67 years old and it was late at night, so I thought, that sounds good so I put in my credit card and paid the $69.90 on 9 Jan 2023. I receive my credit card confirmation via email shortly after I approved the charge, and it showed the price of $395.40 all in the same font. I immediately wrote back to eHarmony saying that I felt their advertising was misleading and asked that they cancel my service and refund the money. I am retired and living on a limited income.
Customer service informed me to read the contract and that I am bound to the terms and conditions of the 24 page contract and that I should have read the terms and conditions before submitting my payment. They will not refund my money even though I notified them within 10 minutes of receiving the invoice. I am tired of large corporations ripping off elders and I am going to fight. Taking them to court next week. Please wish me luck. Also, if this has happened to you, we might want to put together a class action lawsuit against eHarmony for misleading advertising. I am also planning to report them to the FTC.
A complete rip off with absolutely nothing to offer! Please don’t waste your time and or money with eHarmony! I tried to get a refund the next day after signing up, I could see there was nothing of interest to me. They will not refund your money unless you live in a state that requires them to. A disgustingly dishonest company!
DO NOT USE EHARMONY! Simply put, it's a scam and they will charge you the full period of 6,12,24 months so buyer beware!!! Most dating sites will let you cancel at anytime without perpetual charges in order to keep an certain image to consumers. Not this company. Read the reviews... I wish I had read the reviews on this business prior to joining and I would have just picked a different provider. The only suggestion I can make: make it hard for them to get the money. Put a stop payment and let the collection agency come and get the money if you are upset enough to make it difficult. Again, you don't need to pay a collection agency immediately and you can make it painful. Be sure to post negative comments about this company if you have been scammed hoping that others will notice. I can say I would NEVER EVER recommend eharmony. Try another provider and read the terms carefully! Here is the clause
"In such case, your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days of such subscription term. If you purchase a subscription on an installment payment basis (such as three-part pay), cancellation will not affect your obligation to pay the total contractual amount due on your subscription and your account, credit card, or other payment method will continue to be charged the scheduled payments until the remaining balance is paid in full. Cancellation will prevent your Premium Membership from being automatically renewed."
Listen, I am gonna be completely honest about my experience using eHarmony to help anyone going through the same thing I am. I am a 30 year old male. I have never really had much luck meeting anyone. I have used all the dating apps out there pretty much. I was on the fence about using eHarmony for a long time due to the cost. Eventually I caved and paid the some hundred dollars. What follows is exactly my experience of the dating app:
1) there are very few people on the app so everyone you could talk to is an hour or more away. 2) nobody wants to talk. I am an experienced online dating app user. I always message everyone first and that doesn't bother me. In the months I used the app 99% of the people I messaged never even got back to me. The app also has a problem with blank pictureless profiles. Don't know if they real people or what that's about. 3) I did actually manage to talk to someone and even meet them in real life for 5 dates. After all those dates during conversation it came out that the person was never interested in me at all because "I am too ugly" but enjoyed the way I treated them so they kept coming in the dates... That was I am serious literally the person on the app that in months of haveing it I was even able to engage in conversation. In my opion eHarmony does not work and it a cheat. My advice save your money you will be much happier for it.
I wanted to try for free as advertised but ended up in a Premium account" somehow?? Refused to let me cancel membership after only 2 days... Beware, don't know how I ended up in premium account, I feel deceived and only 2 days later not satisfied and would not let me cancel!!!
I joined Harmony on December 30, 2022. I quit 2 hours later. I got cold feet. I'm a senior female with health issues. I've decided to live by myself. I figured by canceling within 24 hours maximum (which it wasn't at 2 hours) Anyway, they will not cancel my monthly plan even though it was by December 30th. This company is a ripoff and it doesn't follow its own rules. Be careful joining! Buyer beware. I wish I had a way of their response letter being posted so you can hear how stupid they sound. I don't have access to the account by my choice and I have to pay monthly fees until Dec 31, 2023. There's other dating sites to go to. I suggest you do.
I can’t believe that I fell for this TWO times. I completely forgot and foolishly joined again. TWO complete waste of monies!!! Zero men in my town. I’m not even kidding!!!! They should be shut down!!
My frustrating with eHarmony was with their automatic renewal process and the inability to cancel it. Once I was able to get someone from their customer service area to respond it was too late to cancel. They renewed at much higher amount than I had originally paid and were not willing to negotiate a shorter time frame nor adjust the amount. Horrible business! I do not recommend using them at all.
Do not use this scam company. I did end up paying over false advertisement and the crooks won’t let you out of anything. The FTC and FBI needs to investigate these idiots. They are crooks and liars and stealing people's money. It’s awful. It’s a catch 22 and the collection agency is waiting in the sidelines to Badger you for money. If nobody would sign up they would go bankrupt. Let’s all try to put them out of business then it’s game over for them. End of story.
There was once a time when eHarmony enjoyed a good reputation. It was even viewed as a ‘Christian’ dating site. I have been trying to get a refund since I discovered the site had no users in my area. I live within 25 miles of 2/3 of the population of this state, therefore ~1.5 million women within 30 miles. As soon as I realized there were only 3 ‘profiles’ within 50 miles, I began trying to withdraw from eHarmony. None of those 3 profiles had a photo; and as time went on, none of those three ‘profiles’ were responsive. Who knows if those profiles were ever actual persons. No other profiles appeared.
eHarmony would not refund, despite language on their website that made me think I had four days to check it out. I tried stopping charges from Paypal, the payment provider, but somehow eHarmony has that jammed. No matter when I call, it is always ‘too soon’ or ‘too late’ to stop the charges. I could never seem to customer service at Paypal to understand the situation. eHarmony has devised a way to entice victims with vague assurances, and then trap clients financially. This exemplifies the mentality of a predator, a psychopath, whose greed outweighs any concern for who gets hurt.
Imagine you were hungry. You went into a sandwich shop, you saw a sandwich you wanted, you had enough money to buy the sandwich, and you gave them the money, and they gave you a sandwich. That is the definition of voluntary trade. While eHarmony advertises their prowess at finding the right sandwich, in the end, they did not even show me the picture of a sandwich. eHarmony showed me the equivalent of three silhouettes. There was nothing to indicate that there had ever been any actual people on the site.
I finally found a dating site ‘rating’ site that wasn’t owned or controlled by the dating site industry. Every eHarmony review I read was another story like mine. At least I didn’t lose $500, as some people did. But I’m not willing to blow $100. To add another outrage, eHarmony now has some collections agency pursuing me. The right thing for eHarmony to do is to refund my money, as I asked within 48 hours of my great error of trusting eHarmony and making a payment. The next right thing eHarmony should do is stop pursuing me over payments for its worthless ‘service.’
I’m so disappointed about this site. Had high hopes based on their reputation which is apparently from decades past. Very expensive with no refunds. I have a lot going for me; educated, attractive, fit, feminine, non-smoker/non drinker without diseases. Matches either don't reply or they are looking for FWB or a text buddy.
Zero dates. Please don’t give out your # unless you’ve met in person or you will become a source for men seeking ego boosts at the click of “send”.
Thought I was paying for a monthly subscription- they took an entire Annual Premium Subscription $385.11 off my account. I did not approve that. There is almost no one on the site either. I tried to cancel my monthly subscription immediately- they do not make it easy, and that is when I learned how much my credit card was charged. I’m pissed.
eHarmony's business practices are deceptive and meet the definition of fraud and scams. They allow the ability to create a profile for free but lock all meaningful functionality behind a subscription. What this does is creates an influx of inactive profile matches presented to you that can't be interacted with even if you've paid for a subscription yourself. They only provide subscriptions in the form of 6 months, 12 months, and 2 years, likely because anyone who joined with a monthly subscription and realized the deceptive practices would cancel their services. If you're unfortunate enough to fall into the trap of paying for a subscription then they will continue to take your money with no opportunity to cancel the service until all payments have been made. Save your money and efforts, don't engage with eHarmony and their fraud.
Do not use eHarmony!!! This company lies and scams you!!! I did not care for my matches and wanted to cancel and get a refund within hours of signing up. They “have” a 3 day cancel and refund policy. According to them I don’t live in a state they provide refunds to. They're an expensive ripoff!!!! So now they’re keeping my almost $200 for a shitty service!!!! Stay away from eharmony.
I agree with every other negative review written here for eHarmony. I think they are struggling in their ability to get signups. My age group (65) is a wasteland. I wouldn't be surprised if there was a class-action suit filed against them soon. That's what happened with "It's Just Lunch" for the same reasons. Perhaps it's better for younger people. But it should not accept members if they can't deliver what they promise and what is reasonable. Anyone here a lawyer?
I’m a total disillusioned customer. This has become a total and complete pick your brain dating site. They must have hired psychologist and psychiatrist to think up all these questions that are none of their business. I really think they should be sued for invasion of privacy!!
This company is a total scam. They want your money and charge extra constantly. I now see so many reviews like this. There’s not really any people on eHarmony either. They tell you to seek people around the planet. Hardly an easy way to meet others in your area. You will be scammed you’ve been warned.
I signed up for eHarmony dating app 2 years ago with high hopes. I met one person but overall was not impressed by the app. I ended up using other apps and not using this one as time went on. I eventually got an email from eharmony saying that I owed $373 because I did not turn off an "auto-renewal" toggle when I signed up. I immediately emailed them back and told them I didn't realize I was on auto renewal and to please discontinue my membership. They said I still owed the $373 and that they would take me to court if I didn't pay. I research this issue online and found numerous other people having the same issue and even a court case in CA. I did pay them but I will never pay anything to this company again. Worst app I have ever used.
I subscribed to a six-month membership and the next day decided that I didn’t want to pay the $300 plus dollars. I already paid $78.00 down. They said I couldn’t cancel it and wait to see what happens. After that, they made it so I couldn’t see half of the members' pics because I am not a “premium member”, even though I am still committed to paying the rest of my membership. Through their contact us email, I asked them why this was, they didn’t reply.
Dear eHarmony, You wasted my ** money. I in fact did not meet one man off this site. However, my dms would've been better if I had posted on Craigslist for FREE. The audacity you all have to show me this short, bald headed, broke ass, looking like Igor men has me in complete disgust. I will never ever join a dating site again. I now have PTSD to even ever open an app again for the fear of sasquatch liking me next. I do not recommend your services.
I tried this site after hearing a few ads. The people on this site for the 40+ group are horrifying. For the cost, you would think there would be a slight selection, there is not. I tried to cancel after less than a month (I optimistically signed up for 6 months) and was told I would be charged thru the end. Even knowing this, that I may still have to pay, I'm trying to get off of this site completely. It's a scam.
I cancelled eHarmony by filling out their contact form because there’s no other way to contact them or cancel your account. As a precaution I removed my credit card from PayPal just in case. Now they are saying I owe them $400 since my account automatically renewed. I am now reading so many other people who experienced the same thing. How is this company still being allowed to be in business?!?! I think this is how they make the majority of their money.
My grandson was helping me register for a subscription and accidently signed me up for 6 months. I tried to cancel but they said the state of Georgia was not qualified to cancel in that time frame. I put a stop payment on my credit card and after their review I was not charged. After numerous explanations they refused. I tried using the site and not one member replied to my emails. My daughter ran a test by sending emails asking if they were active members. Some replied they were not and some replied they couldn't see my picture. We sent the results to eHarmony and they didn't respond and refused to cancel subscription. eHarmony targets the elderly through their ads knowing they don't have a legitimate elderly membership base. Elderly people are easy targets because of loneliness, isolation and depression. eHarmony write all their online reviews. I'm writing BBB and attorney general regarding eHarmony bad practices.
I made a mistake thinking the amount was for a month. In few hours later I realized it and tried to call them. Their customer service numbers are not in service. I started sending messages about my mistake. I was charged 388.85 dollars. I got some answers. Some of them said they understand and gave me a cheaper deal. When I tried to go to the page there was no page. I wrote maybe 4 or 5 more messages. At the end they told me sorry no refund. I'm trying to stop that charge taking to my credit card. Worst customer service ever.
I purchased a subscription on 11/21/22. The was an offer of $17.95 per month. So I thought I was making a one-time purchase for that price. I was charged $440.20 and when we try to call them, you get no answer. Their policy states that there is a 3-day refund policy and they do not want to honor their policy. They are a rip-off.
I have been on eHarmony for several months. I made the mistake of signing on for a year. This has been a waste of my money. The same people come up all the time. Rarely is there someone new. I have not had one date from this service compared to some of the other apps. I would not user them again and have cancelled the auto-renewal.
If you are an older female, you might as well tuck your pocketbook inside your breast pocket because this dating site is a waste of money. Most of my so-called matches are at least 100 miles away from me. If I wanted to have a chat date, I'd stick with FB. You also have to be leery of catfishers.
eHarmony is the worst dating site!! It’s a total scam!!!! They only want your money! They sent me to collections even after I told them it was a fake Ad on Facebook! I am shocked at how horrible the company is! I had to go to my bank to protect my money from them even after calling and emailing them several times. Now they sent me to collections months after!!!! Worst dating site ever!!!! Don’t even look at them! The profiles are fake!! Wish I’d never even thought they could help!
I am not talking about the quality of people on their site. That’s everyone’s choice. I am saying that eHarmony auto renewed my subscription without my acknowledge and refused to refund me after I clearly said I don’t want their service anymore. Total rip off!
I signed up for this service and was unaware that an automatic renewal was attached to the account. I have been dissatisfied and disappointed with the service. I have received inappropriate messages and have no desire to continue with the service. Despite it being one day past the renewal date, I’m having difficulty receiving help with a refund. It certainly seems that the money is more important to the company versus the people they’re supposed to be helping!
OMG, this site has some very knaving marketing. Watch out. I went for the free trial, NO CHARGE for 7 days if you cancel before then. Well made the mistake of using my debit card and while doing their select your likes, hobbies thing my bank texted me a Alert as it usually does. $ 412.00 to eHarmony. Every cent I had. I freaked. Tried everything to contact them, nope. Only help menu and you can send a message and they will get back in 36 hrs!!. Well their cancellation FINE print is elaborate and confusing. Have to do a WRITTEN cancelation within 3 days. And No refunds for 12 certain states. Florida is one I guess. Send 20 help messages, no answer 28 hrs. Then an email explaining how much features I will miss out on pushing me to not cancel. But you can't cancel yourself!
Finally found an 800 # and the oriental un-understandable agent just would NOT cancel my account. She would only cancel auto renewal for NEXT year! I begged her to cancel she wouldn't do it. Finally she said "I'm gonna do you a favor" and a specialist will email you. A day later email comes explaining their same terms I read already. Absolutely no refunds cause I'm in Florida!!!!. Why 12 states no refunds. They didn't know. Absolutely a rip off. Only showed me Women older than me and buried my phone texts and email with senseless offers and ugly women. I am going to make it my life goal to contact them DAILY and inform the world. They are worse than accidentally clicking on a porn site. Pathetic.
By far the worst I have ever subscribed to. Even after contacting customer service to explain extenuating circumstances which have kept me away from the site for over 2 months after the initial 3 weeks of signing up, and requesting for a cancellation because I won't be able to use the dating site, they still insisted I pay the balance. They also sent an email threatening to use a debt collection company to come after me. I offered to provide a medical report, which they completely ignored and only wanted to get their outstanding payment for a service I have not been able to use! They do not care what circumstances you are going through (deterring you from using the site) - very inconsiderate and callous. I had to pay them for a 6 month subscription I'll never use. I wish I had seen reviews here before signing up.
They keep dipping into my checking account, even though I cancelled it and never used the site. I cancelled it the next day. My bank has to keep reimbursing me. They are thieves. I would NEVER recommend this site to ANYBODY. STAY AWAY.
Free to sign up? Yes. Dating site? No not at all. There is no way to contact any possible dates and no way to contact anyone that works at eLack-of-Harmony. They expect people to pay hundreds of dollars with the hope of meeting one person. Once they get your credit card info, you are screwed. Avoid the site completely... It is totally worthless.
EHarmony is absolutely horrible - I do NOT recommend. You will find the same users as any other platform. Relatively speaking, few active users, no unique features, and all for an exorbitant price tag. Additionally, they will NOT offer a refund even if you contact within three business days, unless required by state law. Other major platforms allow for that flexibility. It's a strong reflection of the quality of service if it can't stand on its own merits.
When I signed up on the same day through their online website, the same day I decided I didn’t want the subscription. They refused to stop the purchase and I’m stuck with 4 payments of $35.88. In their email response it said I need to request the cancellation again to stop my purchase and so I did. A consumer should have the right to cancel the same day if one changes their mind. Plus there is not a drop down arrow by my portrait to stop the renewal of my subscription as stated in their instructions. So how can I stop the automatic subscription renewal???? A terrible company!!!
Aside from charging me the atrocious price of a *discounted* membership, eHarmony is sending me the worst "matches" possible. I'm a writer, and it seems like almost all of my matches are uneducated, don't use full sentences or punctuation, and only want to meet in person without having demonstrated any communication skills whatsoever. Why would eHarmony consider them good matches for me?
Early on, I met someone who seemed like a decent match. He had a college degree, lived fairly close to me, and was decent-looking. His grammar was ok - better than others I've seen at least. We started chatting and he seemed nice, but he refused to talk to me on the phone first before meeting in person. I looked up his social media account and found him to be almost a decade older than what he was pretending on his profile. I also saw absolutely no evidence of the job he claimed to have, and when I asked about it, he changed the subject.
I consider myself open-minded and willing to give people a chance even though I do have my preferences. The problem is, these matches are so far out of my level of compatibility that it would be more than just "settling" if I considered them. All I want is an imperfect but decent man who can communicate and isn't intensely lazy and after one thing. The few decent-seeming guys never seem to respond to me. I guess since there are so few, they can have anyone they want. I put care into my profile and photos, so why can't I get the same in return?
I’m not going to tell you eHarmony is horrible, but these have been my issues:
2. I’ve emailed them several times, and almost every time they didn’t answer my questions fully and sent generic answers that appeared copy pasted.
3. Email advertising. I’ve turned it off on both the website and app, as well as emailing them, yet I continue to get the advertising.
4. Technical issues. I got an email that said I hadn’t logged in for over a month, when I had logged in the day before, and several other times over the month.
5. Refusal to cancel contract. After my experience with the service, I decided I wanted to cancel, and they’ve refused. Take what you want from this review, but this has been my experience.
Be EXTREMELY careful to UNCHECK the auto renewal feature when you sign up. I hadn't used the site in 11 months when I see the annual charge hit. Held me to the letter of the law - which doesn't lend to happy customer, which, looking at their recent reviews, seems to be the norm... Boy did I **-Up!!!
100% agree with all the other reviews about how eHarmony is a scam. Right after subscribing my credit card was compromised. I tried to cancel right away but and went through the process of explaining my reasons via email. They continued to charge me over 150/month. There was nobody you could talk to in person. Zero customer service despite their very high prices. DO NOT BE SCAMMED!!!
Do not spend a dime. It is not free and the dates they send you to contact?... Or matches ... Have nothing remotely in common with your profile. Complete false advertising. Tried to get money back immediately - none returned.
It's surprising that this company still exists after all of the lawsuits they have lost for dishonest practices. They lure you into their app and make you pay for a premium subscription to use any real features. Once you sign up, they automatically enroll you into an autorenewal feature that is extremely difficult to find and get out of. When you suddenly get a $700+ fee applied, they flat out refuse to assist or work with you no matter what the circumstances. There are even stories about them sending people to collections. Really, stay as far away from this scam as possible.
I had paid for eHarmony. After I had no luck I decided to cancel my subscription. After I did about 2 years later I get a credit agency saying I owe over 300 bucks. If I don't pay for any service I cannot use it. The same is with Eharmony but even if you don't use it and can't use it they will charge you anyway. I refuse to pay for something I did not use. Total rip off. DO NOT USE THIS DATING SITE. YOU WILL REGRET IT. Also if the debt collector puts it on my credit report I will get an attorney and I will make sure it goes nationwide what they are doing. Just try me and see.
VERY IMPORTANT: If you still decide to try eHarmony after reading all these negative reviews and it is really as bad as described, immediately go to your "Profile" then "MyProfile" and then"My membership" and turn off autorenewal. Luckily I did this. If you don't, you will be charged again and again for your subscription. This is one of the worse dating apps bar none. eHarmony's algorithm seems to disregard all the information and data that you inputted after answering pages of questions giving you matches that don't even come close to your preferences.
Over the years, I have tried several online dating services. Eharmony is hand-down the worst. The user interface is terrible and the matches are not good. Impossible to cancel unless you live in one of 8 states. Bumble is better!
The users on eHarmony are similar or even lower level than those on other no cost dating sites. Save your money, sign up with Bumble, Tinder or POF that don't bill you. Predators are on all of these sites, keep that in mind. Seems to be the constant.
I asked for my membership to be cancelled the very next day. I explained that I was a widower, had good days and bad and unfortunately realised it was still all too soon to begin dating. They sent me a 'sorry for your loss' reply and then added, 'we will cancel your membership, but still make monthly deductions from your credit card until the yearly subscription is paid.' Lack of ethics and compassion aside, I still don't understand how I signed up for a year. Check the site carefully before you click on to anything. The next thing you know you will be making payments for a site you don't even access.
I also insisted they take down my profile as I found it distressing to have it up there and they were able to do this, or at least I think they did, because they’ve cancelled my login details and membership (even though I’m still paying). I’m unable to check. I want to add that it took three days for a response which I also found very extremely upsetting. Also for those who have been scammed for a year, make sure they don't auto renew your membership.
I thought I had done my research but evidently not. I think I’m a pretty nice looking lady and the matches that they sent me up with were horrible! Maybe 2 out of 200 I would remotely think about going out with. Most of them were 15 years older than me with no job and obviously not my type. I would not recommend this dating site for anyone! I tried to get my money back and there was no way they were going to refund my money. They said they turned off the automatic renewal but we’ll see. My advice, don’t do it!
eHarmony, a dating site is a scam. They are only abt money and zero service. I tried to cancel right from the get go but yet they have changed my account for over $300. The customer service does exist! Don’t subscribe to this site, there is no free trial! They are scammers all the way!
I signed up for eHarmony after reading good reviews but became disappointed at the matches and the questionable validity of the "personality inventory" that is supposed to be the centerpiece of the whole business. Wishing to terminate my subscription I found that there is no recourse if one is not satisfied with the service. There is no refund, a very deceptive, dishonest business. There is no customer service just emailing and long wait for response.
For as long as 3 years, Eharmony took money from my credit card without granting me access to their website, due to a change in my use of email boxes. I tried calling and emailing eHarmony many times, but simply got no reply. And when I finally reached a customer service rep, they gave a short answer of "no refund". I hope I'm the only victim. If not, please feel free to email me at **, and let's start a class litigation.
2 yrs ago I signed up for their service. Never saw anything about auto renewal. I paid for the full year up front. Never paid anything more, until last month all of a sudden I have a withdrawal taken from my account. I contacted the company and was told I was on yearly auto renewal. I told them no, I want this canceled! I was told in Sept of 2022 my membership was canceled. End of story...wrong!!
In October 2022 they withdrew more money. I contacted them again, told them I canceled this last month. They told me I canceled the membership, but not the fees!! What?!?! They said they were going to keep charging me for the full year. I told them no! I want this to stop!! Cancel everything!! I don't even use the services! I told them I wanted a refund also. They told me no they don't give refunds! Buyer beware!! Do not use this company ever!! They are thieves!! I have currently gotten my bank involved to stop the charges!! Crooks!! A bunch of Crooks at this company!!! Stay away!!!
I tried several dating sites. EHarmony had the least amount of potential matches. The filters and the compatibility matching were useless as I couldn't filter or there wasn't a single match in Sacramento, CA. It's a major area, there should be matches available. There were on tons of other sites, just not eHarmony. You can't cancel, you have to pay for an entire year and don't know it's worthless until you pay for it. You can't see pictures until you pay. The compatibility matching is dumb. They don't take into account looks, religion or politics. I'm relatively attractive, make decent money and they're suggesting I'm compatible with a man 16 years older that's unemployed and on disability and was very unattractive.
The worst part is other sites require 2 people to like each other before they can message. Not eHarmony. All the creepy guys can message me. My inbox was flooded with creepy thumbs up. And to delete these guys it forces you to block them and notify them you are blocking them. Very awkward for all involved. I had to hide my profile and eventually just deleted it after a month I hated the service so much. Stuck paying for a year and will never get back on there. Absolutely horrible experience and their customer service does not care. They will never refund you. Their business model is tricking people. Try Bumble instead.
Just like the thousands of people complaining about eHarmony. I signed up under the assumption that it could be terminated at any time. They use tricks to make you think you can cancel at any time. I am not paying $400 for a service that is deceptive. By law the contract must be clear and straightforward
I signed up and found little value in their service. They claim to match people up with all these metrics but it was very basic. It came time to renew and they were trying to charge me close to $1000 for continued service. I thought it was expensive to begin with but that's just ridiculous. Surely there are cheaper options. No. I cancelled my account promptly which they did do. Thing is they still claim I "owe" them all that money and sent a collector after me. Never dealt with anything like this in all my life. AVOID these scammers!
In September, I landed on the eHarmony site, got interested with their 50% offer and chose to subscribe. I am single and searching for my love that's why it interested me. I did not mind paying about $6 for a month. Sadly, on clicking the payment authorization, I was taken aback to see they billed me $146 for a whole ** year! I immediately reached out to them via the contact platform and email explaining that I never intended to subscribe for a whole year. Why would I subscribe for one year? Guess what? They told me they don't do refund and they are willing to help me make the best of my experience during that one year! You can imagine the audacity! They then directed me to their terms and conditions.
eHarmony are scammers and corporate thieves! Their 50% offer is a bait. You bite and get swallowed! Don't dare go to that site. Don't even waste your time. They will take your money and take you in circles. I asked them to delete the account which they did. If they can steal from me, what business do I have with them? Don't dare eHarmony. You will regret.
They have a 2 cancellation process! One is hidden and the other only cancels the "renewal" of the subscription! POOR layout of site and fake accounts, the main reason I cancelled after one month. They continued to spam me with fake emails on "members" who may or may not be real. Called customer service and of course, the lady barely spoke English, they billed me for 5 months after I cancelled when I opted for a one time fee for one month. STAY AWAY FROM THIS AWFUL SITE!
Do not use this company. They steal your money. They need to be out of business. They don't offer anything. They lie to customers pretending they are the number-one trusted site, but they are the most unreliable one. The matches are extremely limited and nothing to do with your requests. I tried to cancel my membership as soon as I realized it was a scam and they refuse to reimburse any of the big $$ I spent on them. They force you to enroll for 6-12 months for NOTHING, just to rip you off. Save your money and go somewhere else
The site is a joke. The company run by cons. AVOID. AVOID. AVOID. DO NOT WASTE YOUR MONEY...because that's what it is...a total waste of money. They don't even bother returning emails because they are so used to customer being disgusted.
I have gotten nothing but guys asking for nude photos of me. One guy was nice and I got hopeful. Then he turned into a sexual pig. The company won't stop my subscription or refund me. They don't care. I'm so beyond pissed.
I used this dating website about 11 years ago and thought it as the premier dating site for people who was seriously looking and wanted to be safe. Format designed now is just to take as much money as they can and give you nothing!
For reasons I cannot go into I organised eHarmony subscription for my son. I am no expert at it however I needed to give him a prompt or I should say I felt I was doing him a favour. I signed up thinking it was a monthly debit however the trickery in their marketing I did not realise it was a one off deduction for over AUD 400!!!! I was shocked to see this so I tried and tried and tried to find a way to contact them without getting the generic robot response. When I did I was told, "Sorry no refund," even though my son adamantly refused to take on the subscription.
I asked them, "What if he met the girl of his dreams in the first month?" Why can't I cancel subscription instead of hide it. I would not want my partner having a profile hidden or not while we are together. TO me there is no commitment then. My son did not even use the site nor will he ever and I will never see my money again. The point of this story is they are scammers and will take your money and too bad if you meet someone or for some reason you are unable to use....You never see it again. eHARMONY IS A TOTAL RIP OFF AND A SCAM.
I accidentally selected a payment that apparently was selecting to pay 12 months in 1 payment ($371.36) but I thought I was paying 14.95 on time for one month. Realized my mistake within minutes and they are refusing to refund me any money. Absolute crooks! I DO NOT RECOMMEND THIS SITE AT ALL!!!!
I will give you zero for a rating. I cancelled your service less than 24 hours but I only got my full refund from you after I involved my bank to intervene with a chargeback. Next time don't give your customers false advertisement and convoluted terms of agreement.
Signing up with eHarmony was a HUGE mistake. I was limited on how long I wanted to sign up for and picked the least amount of time. When I kept getting charged by eHarmony, I reached out to them via email and they said I was paying for the year subscription. I know I DID NOT sign up for a year! They said there was nothing I could do and no money would be refunded. PLUS I couldn't just delete my account I had to request it be deleted. WHAT A RIP-OFF eHarmony is. It is a shame they used to be so highly recommended. BUYER BEWARE!
eHarmony's marketing practices are designed to coerce people to pay for an expensive subscription. They blur out other accounts initially that allegedly try to contact you and you cannot see them or communicate unless you pay an expensive subscription fee that runs far over what most other sites charge, and they have no short term options to try to see if you like the site. Once you have done so and the accounts are fully visible you find out that there are hardly any accounts in your metro area which in my case is the San Francisco Bay Area in California with over 7 million people. When I seek matches in my area I get fewer than 20 people in spite of the fact that this is a hugely populated metropolitan area. Almost all my matches were over 100 miles away. There were many of those 19 matches where there was no picture at all, and the rest were not compatible in education, income, or any other interests.
I had already paid for 1 year, and when I cancelled after just two weeks, their customer service team said I would owe them for the remainder of the annual subscription, even after deleting my account. I have used other dating sites and have never had this issue before - where there simply are barely any people in my area in the same age range and economic/education level as me. I am an attractive and athletic woman and I've had no trouble finding agreeable matches on other sites in the past. eHarmony's response to my complaint is that I should widen my preferences for acceptable matches. But I've already widened these aside from the fact that I don't want to date someone long distance! This was not clearly advertised at the time of purchase.
This is extremely unprofessional, coercive, and predatory. They can't deliver what they say they will, and I'm paying almost $200 for a site I can't use. I complained and received a response that did not answer my questions, nor were they at all willing to stop charging me for the remainder of the year. I think their responses are all the same for anyone asking for a refund. DON'T use this dating site!!
Don’t waste your time or money. All the women they show on this site even though you delete keep reappearing. They live far from you & the ones that live close never respond back. If it looks too good to be true, it is.
This horrid dating site will never find a match for you and only steal your money. I asked for my money back less than one day after joining and they said I owe 315.00... In the state of California there are consumer laws that protect us. If you cancel within 72 hours, a full refund is to be given...these jerks said no so I'm calling my credit card company and report them as scam...it's a huge scam to steal money and provide services that never happen. There aren't enough people on this scandalous site to warrant them to charge an arm and a leg for their benefit. ***BUYER BEWARE***
The CEO behind eHarmony is evil. Someone signed up with my info. I was charged over $300. The company did not care to refund, even though I immediately contacted them. PayPal took their side as well. Such a fraud company taking advantage of others with huge unknown charges. I called PayPal again - finally received my full refund. Today eharmony sent me an email stating I owe them $300. $300 for nothing?!!! Are they kidding me?? This was a fraud transaction. Now I see others are getting scanned too by this company. It’s so awful especially through Covid & job losses. People are being scammed by this company. Don’t give up. Get your money back! This company needs to be shut down for fraud transactions.
eHarmony is a scam. They do not have the quality or quantity of matches you would expect from a pay dating site. Honestly, the free ones like OKcupid or Bumble are much better. They do not let you quit the service and they try to pursue the entire term of payment whether it be 3 months or 6 months. I had to cancel my credit card and I explained I wasn't going to pay for a service that doesn't provide what it says it will. They plan on referring the disputed amount to a credit collection company. I'm not paying them. They insist they are a good dating site. It may have been good at one time. Not anymore. What a scam.
I signed up for a 1 month free trial. They charged me for that month and for 3 months since. I tried to contact them via 3 of their phone numbers they do not work. Email does not work. The only way to stop them from charging was going to my Credit Card Company and disputing the charges. Do not use this site.
So I was catfished and kidnapped for two weeks meeting someone through this site. Not only THAT! But am still being charged after I had canceled after only using it for one week. I was told, "Well it’s policy." Shouldn’t background checks be policy as well. 200$ being taken from my pocket as if that wasn’t enough, the trauma I lived through for two weeks was enough.
So I decided to create a profile. Plenty of Fish and OKCupid allow you like 10,000 characters to say everything about yourself that you want, so I was really surprised that eHarmony only allows 500 characters. Their profile header is "tell us about yourself and what you want". Really? I need to tell you all that in just 500 characters?? So I tried my best to make bullet points, but the site doesn't allow you to display things in paragraph form, so when I was done I came back and all my bullet points were mashed up together.
Finally, it doesn't let you search by radius, meaning if I did pay the OUTSTANDING fee for 6 months of use, there's no way to limit my search to the towns and cities nearby. Some of the sample matches (blurred out of course) were already 5 hours drive away from me. Kind of amazed they're this bad, given how much they advertise and how well known they are. Plenty of Fish and OKCupid are completely free (POF even allows livestreaming), and allow so much more.
Signed up in error for a 1-year membership! *face palm* Immediately tried to reach out to eHarmony customer service. (…phone number was buried just like the info about no refunds!!!!) This company, as I’ve read in soooo many other reviews, is predatory! All they care about is the money!!! I took the “free” compatibility test, thinking it would lead to the “free” platform. 2 clicks later, I ended up paying for what I thought was a $19.95 thing. ONLY when I checked my bank did I see that $418.95 was charged!!! I have emails confirming that the automatic renewal is OFF and that this crap service will expire 8/20/2023. They confirmed ALSO that my account will be deleted in 10 days. I won’t even be able to log into the site, plus, will not receive match suggestions (…which also as others have stated are nowhere close to my actual preferences!).
Is it normal for people to accept money for services not rendered? Customer service sent email response suggesting that I set education level and income to “Any”! Uhmmmm, NO!!!! Please, unless you just truly want to throw away your money, AVOID EHARMONY LIKE THE PLAGUE! They aren’t legitimate and only care about taking your money!!!! Their terms are inflexible…only death and disability basically warrant a refund!!! Don’t believe me, grab a magnifying glass and read through the tiny print in their terms and conditions!!! This is hands down the WORST decision I have ever made!!! And to beg for a refund from them, only to have them write back about how they don’t guarantee this or that and that their policy says blah, blah, blah! Totally uncaring!!!! No advice as to where to actually go to find legitimate love matches, but eHarmony is DEFINITELY NOT IT!!!! Run, run….RUNNNNN!!!!
Eharmony is the worst! They only offer 6 month, 12 month or 24 month subscriptions, which are EXTREMELY overpriced. If the goal is to meet “the one”? why only offer such long subscriptions? What happens if you meet someone in month one? You continue to pay for services you aren’t using. Eharmony is a SCAM! I expected the matches to be better due to the long questionnaire at startup. However, all my matches have been OPPOSITE of what I am looking for! I’m convinced they purposefully give you bad matches so that you are forced to stay on the app longer and pay them more. Also, the features are substandard to the other apps. Sorting of matches isn’t as specific as bumble or hinge. You can only sort by distance in 15 mi increments; with other apps you can go by 1 mile. Also, after contacting support (only via email fyi and more than 48 hours to respond), I was still unable to get a refund.
I pointed out all these reasons as to why I should get a refund and they only replied with chunks of their “terms and conditions” which are written in a way to cover their ** when their subpar services fail. AND, I was being harassed by one of my matches and when I reported to eharmony, they took 4 days to respond! What if the match had somehow found me in person or via internet and continued to harass me after I blocked them? I got an email from eharmony saying I should use caution when communicating with matches and, again, they quoted their terms and agreements about how they can’t confirm the quality of matches. What a joke. DO NOT SIGN UP FOR THIS SCAM!
When you sign up there's no way to: view unblurred pictures, views messages, filter by distance, or sign up for premium anything under 6 months. Why would I spend my money if I can't even see the quality on here?!?? Theirs is a terribly designed business. No wonder they are rapidly losing market share. Steer clear, you'll have more success with other dating apps.
I must be less patient than other people that wrote reviews. I've only been on eHarmony for a week and a half and I've already had enough. I believed eHarmony was a legitimate dating site that I could trust. I wish I had read these reviews before I paid for a 1-year membership. I'm not allowed to "Cancel" my membership, only to unsubscribe from updates and messages. So, I guess I'm stuck with paying $34.21 per month until my "Automatic Renewal" is cancelled on 08/07/2023. Doing the math, that is about $410 for nothing during the next year. There were very few contacts made within 60 miles, and the few women that did actually respond would not agree to meet, even at a neutral, public location, i.e. a restaurant. The few women that contacted me were mostly from hundreds of miles away. One woman contacted me from Honduras. Honduras, seriously? She couldn't understand why I wouldn't want to relocate there. Please!
Do not use this service. I signed up briefly and found no compatible matches. Two months after signing up, I lost my credit card. Fast forward a year and I see a $600 charge. Turns out that they make it difficult and confusing to cancel and they "auto renew" with no warning. They stole $1200 from me. Still not sure how they got my new card. I tried calling customer service as soon as the charge appeared and they said I am out of luck. These guys need to be stopped as they are pure crooks in my opinion.
I signed up for the subscription however there wasn't a monthly offer so I chose the 3 month one however there isn't a way to cancel once you have found the one before the 3 month mark. I don't understand why we have to pay for the full 3months if we met the one within 30 days or 60 days. It's unfair to be charged for services you don't use. I had high hopes for this company.
I fell victim to Eharmony just as many as these other reviews did. I just wish I would have seen these reviews before. I opened a 6 month membership, paid over $200. After several months on the web site with very poor results and very little matches in my heavily populated area I unsubscribed so my account would not renew. Now I have receive a $250 renewal charge from Eharmony for a first installment payment for an annual membership. I called customer service and have been denied a refund due to their contract. They state I never unsubscribed but I am certain I did. Eharmony has gotten over $500 from me. This company is a scam and a thief and is stealing money from their clients. Do not sign up or give any of your money to Eharmony.
I joined eHarmony thinking it would have a better client base and results due to the lengthy application and matching process. I was extremely disappointed to find this was not the case at all. I'm educated with a good job and very active. I was really hoping to find someone in a similar place in their life and a partner to mountain bike, rock climb and share other similar activities. Unfortunately, it seemed that I had very, very few matches (compared to other dating sites) and when I did they were unemployed or disabled. If there were good matches they didn't respond or would only send a smile and compliment things on my profile... very frustrating.
I was presented with very few good matches... that is until my subscription ended. Then, all of a sudden, there are multiple matches and, of course, I can't see pictures, but many of the profiles sound potential. I then find that these members can still see me and message me, but I'm not allowed to message them back and I cannot even view their messages after the first couple (they are blurred out). It's clear what their model is... Better matches are presented to members who have not paid for a membership in order to entice them to pay for a membership. While you are a member you will not see good matches, those only come once your subscription is expired to entice you to pay again. I think this model is not only obvious but also deceptive and unfair. eHarmony is ultimately a scam... Shame on you eHarmony!
No matches in my area - all were about 150km away. Signed up to 12 months and then stopped using it 1 month in as it was not benefit to me and thought it was just the 12 months. No. Turns out it's auto renewal. I did not receive notification that the renewal was coming up. Once charged again for $400!!! I asked for a refund and they said no and were not helpful even suggesting they can put my account on hold for 6 months! Worst dating app.
I signed up for a year of their service yet continued to be charged after the year was up even though I had unsubscribed only months after initially subscribing. This also happened to someone else I know and I thought it was a mistake on their part such that they forgot to uncheck some box in the settings. However, I am sure that I changed all my account setting to being unsubscribed and am now in the same situation.
I contacted eHarmony about this issue and received the same reply that my friend had. They said that they'd make a "special exception" and cancel future payments but they wouldn't refund what had already been charged. I'm referring to what they charged BEYOND the initial subscription I signed up for. When I asked them why I continued to be charged after cancelling my subscription, they said that they have an AUTOMATIC RENEWAL system in place. I saw no option to opt-out of this renewal when I unsubscribed last summer.
There may be details buried deep in their terms & services, thus protecting them legally, but it is also true that they have developed their settings to give users the false belief that they are unsubscribed when they are not. Then when confronted with the issue, they give a canned response and put the customer last. This was an intentional use of "fine print" to weasel more money out of their customers. I know a lot of companies do this but that doesn't mean it is right. We should all be fighting for a more just world and not contributing to the corruption.
I was refused a refund (hundreds of dollars) for services I didn't consent to, at least not knowingly. I also felt as if my concerns were belittled, ignored, and treated with contempt when they ended the email with "Your request has been denied. Thank you for your payment!" I want other users to be warned that subscribing to eHarmony will cost them more than initially agreed upon. If the service is worth that to you, that's fine. Otherwise, I don't think that eHarmony can be trusted to treat their customers with respect and care.
After reviewing eHarmony on the Better Business Bureau, I see that this is something that has happened to many others as well. I'd recommend that no one uses this site.
I subscribed to eHarmony on 4/2021. I paid three payments of an outrageous amount of money (U$550.80/year) for a service that never worked, a poor database, and many profiles are fake. After several attempts to log in and reset my account to cancel the subscription, I withdrew it via Pay Pal on 12/2021. Still, this past 4/2022, I got charged another year for a service that I haven't used since 7/2021. Now, after me explaning this situation and as a courtesy, eharmony is only charging me U$183.60 as they realized I hadn't used my account, but if I don't pay, they'll send me to collection...Please, be aware of eharmony transparency and bad communication when charging their services.
I was worried I would never get where to write my review about eHarmony. It's the worst thief I have lost money to in my entire life so far. I saw it back in 2008 giving an impression that it was a genuine dating site based on Christian principles. I decided to give it a try early this year. But got disappointed by strangely rude collection of profiles they have there and wanted to cancel in the first month, they couldn't let me until to this day they have taken my over $150 for absolutely no service in return.
I have a feeling the ladies they list there are scams or prisoners living with frustrations of life - very inhuman and unrelatable people I have never come across any where else on the face of this planet. I will live to regret the money I have lost to this site. If I had given it to orphans or widows, it would have been so satisfying. To those who are hoping to try this site. Please do not try. You will regret it. Please give that money to the poor at least and go try looking for a partner anywhere else.
First off 95% of my matches were over 200km away. The selection was very small and definitely not my type. 2 days after signing up I asked to cancel my subscription for the coming months. They would not allow this. They definitely trap you and it's not worth 5 cents!! Don't do it!! lol
For a dating app that advertises itself as the one that gets people into committed relationships, this is the worst and most cringeworthy. I had a six month subscription, and was sent ugly, creepy matches. I wish I had something positive to say about Eharmony, but unfortunately my experience was not good.
My experience with eHarmony was the worst I have ever dealt with. I joined thinking it would be a good way to meet people, but after 2 days, I wasn't getting any matches in my area. They were greater than 150 miles and requested in writing within in the 3 days for them to cancel and they use every excuse possible not to refund your money. So, they want you to buy the subscriptions because they know once you join they will get your money the entire length of the subscription. They just want the money.
No matches, no pictures to look at..no.phome # which is convenient to them as they do not have to listen to the millions that unfortunately tried it. It's a piece of **. Scam scam scam. DO NOT USE eHARMONY!!! You will lose money and won't be able to meet anyone. Sent 13 emails to them, get a "form letter" which repeatedly says the same thing. Piece of ** site.
This service may have been worthwhile at one point and maybe in certain places, but had nothing to offer me. They wouldn't let me out of my contract even though it was useless and have sent me to a bill collector that won't stop calling me after cancelling payments thru my bank. Terrible service in my instance and wouldn't budge an inch to help, but has become a nuisance.
Most expensive dating site and is the worst dating site. Most matches do not match the criteria indicated. Very few matches... Some days none. Site does not let you search so you are at their mercy & they do not deliver. No customer service. Total buyer’s remorse!!!
I signed up to use the service under the impression that it was a month to month service, that was the first mistake. I matched with several people and chatted with a few. I did end up matching with one in particular that I pursued a relationship with. I canceled the service because it was not a good idea to keep the service active while I was trying to pursue a new relationship. However at that time I was advised that I was under contract and would be sent to collections. The relationship moved forward for about six months until the abuse started and he had exploited me for $20,000. thankfully that nightmare is over. But I still have to recover financially from this, emotionally, and to top it off eHarmony is sending me to collections. Thanks eHarmony for such a wonderful experience! Beware of this service and the predatory grounds you’re stepping into.
eHarmony Subscription is a scam! I paid for 1 year subscription but then realized eHarmony had NOTHING to offer. They have a ridiculously small user base. Most profiles are not even active. I asked for a refund but of course they refused haha. eHarmony are thieves, nothing more. Avoid like the plague.
I canceled my membership within 3 days of joining and they will not allow me to cancel and want me to pay the remaining balance. They stated only certain States have a 3 day grace period for cancelation. This has to be illegal as there should be a cancelation grace time frame for every state in the United States. On top of it they have the nerve now to send my account to a collection agency. Don't use this site they are fraudulent. I will be contacting an attorney to start a class action lawsuit.
I should have read these reviews before signing up, because all the one-star reviews reflect the experience I had with eHarmony. How come some websites still recommend them in articles such as "10 Best Dating Sites". If I could give minus stars, I would give a minus 10. This has to be the worst company I had ever had to deal with. They offer absolutely zero value in the New York City market. It's a scam operation, it's not a business. They care only about money. DO NOT SIGN UP WITH eHARMONY.
I signed up several months ago. I immediately realized I was receiving out of state matches. I canceled. The response? NO. Now they are demanding payment in full. Unacceptable. I have an attorney to fight this insanity. Most places would quietly allow me to cancel & consider that good business.
I used this app for a matter of a month and then not anymore after that point. I bought a 1 year subscription and did not use it at all and thought that I had canceled cause I followed their instructions but then got billed for another year when I thought it had got discontinued correctly. They refused to prorate me for a month when I noticed that was getting charged for another year a month later on a app I barely used cause it's a terrible dating app in the first place and would not let me get out of paying them for a whole year sending me to collections. Never trust this dating app. They will squeeze every penny they can out of you.
Once they have you they don't care about anything but your money. There are only a few "matches" per day, and there's no one you would want to be matched with anyway. Complain, and you're out of luck. They refuse to cancel your subscription for any reason and will continue to charge you for a full year. They don't care whether you're happy or not. I've tried at least a half dozen dating apps, and this is by far the worst, with the least number of potential dates. Don't bother!!
I joined for 6 month after they offered 60% off. Total cost $119. The pandemic had a severe effect on my industry and we all lost our work. During making ends meet and the stress, I forgot about my membership. I suddenly got charged $598.80 for a one year subscription. I could of course afford this. I wrote to Eharmony to explain and they wrote back that they cannot give a refund and it’s in the small fine print. Disgusting behaviour. I offered to negotiate for another 6 months at the $119. They declined. This company is a complete immoral corporate bully and citizen who does not care about your well being or mental health. They do not deserve to be in the space of finding people love as they show absolutely none themselves. Disgusting and please never ever use this company. Shocking behaviour
I tried to cancel within minutes of joining and they refused because they didn't like the reason I gave them which was shame on you for not allowing it. Not one connection and very few decent matches.
I signed up for a month to month premium membership... or so I thought. Fast forward 20 mins later and over $130 being charged to my card, I request cancellation. Nope! And they want the additional $400 too. This company works on BAIT AND SWITCH and deserves a class action lawsuit.
The first thing is, when they say there's a free trial membership, that's a lie. Don't spend hours worth of your time filling out all those questions only to see they will not allow you to see faces during the supposed free trial. The second thing is, when they're telling you they're giving you a discounted price and to choose a package, the minute you choose the package you want to consider, you've automatically paid! Don't do it! If they have to cheat you to get your business they must not be able to deliver on their services! When I was choosing the package, I thought like every reputable business, I would get a breakdown of what I was getting ready to purchase before hitting submit. That was not the case.
The minute I chose the package, that was considered payment and now I was locked into a contract. Find out if the state you reside in is allowed refunds. Because even if you cancel the mistake within 30 seconds you still cannot get your money back if you live in the state of New Jersey. Horrible business practices. If they could deliver on their services they would not have to cheat you into having a subscription. Also they had the wrong email and while they may have corrected the email they still have not sent me an invoice or a bill to my correct email. Terrible company! Don't make the tragic mistake like I did in accidentally paying for it.
Total scam. Ripoff. They won't let you out of the monthly contract for an entire year! I accidentally chose the monthly program for 12 months rather than monthly and it locked me into a yearlong financing contract for over $500! After I realized what I had done I immediately contacted them and they said I could not and my contract and that I would have to pay the full amount to get out of the contract! And I told them what kind of a man I was looking to date and they matched me with men that didn't have the qualities I was looking for at all! Please heed my warning!! Total scam. Ripoff!!!!
After years of being romantically alone, I looked at online dating sites and chose EHarmony. I am a 53 year old professional woman, with adult children and very independent. It took me over an hour to fill out the questionnaire profile and upload pictures. Within four weeks I had gone on 5 dates and within 2 months had been seeing one man only. Nine months later we are still together, serious, and in a monogamous relationship heading toward marriage. I never thought this site was a “meat market”-the matches given to me by the algorithm was right on the money.
Eharmony is one of the worst dating websites there is. Their sole priority is to make money. They boast about their special questionnaire which helps you to match with compatible people. What an utter load of rubbish and waste of time. Customer services is diabolical and unhelpful. They have failed to respond on many occasions. An automated service may as well respond to you. Be very careful about signing up and read their very small print otherwise you’ll find yourself out of pocket.
I started this service months ago and have maybe only had 3 people respond to me and the conversations did not last long. The number of profiles that do not respond is insane on this website. I feel there are a lot of fake profiles and when I asked eHarmony for my money back, they said I should expand my search to over 150 miles. I am a single mother so I can’t be commuting so far away trying to date someone. This is a terrible service and will not be renewing with them at all.
They need you to fill out your profile with plenty of details because the crooked scheme won’t work without it. The game is rigged, Eharmony uses algorithms to ensure that you don’t find your match soon. It will find good matches far away or bad matches nearby…for months and months, ensuring you continue to pay. How do I know? I filled out identical profiles and submitted on the same day, Eharmony and Plenty of Fish. Plenty of fish found great matches nearby. I called Eharmony and said I want to cancel right now, they said “but why? You have such a great profile.” I said, “hey listen, I know the game is rigged, you are using algorithms to ensure I don’t find my match soon.” They hung up on me and cancelled my membership.
Auto renews at OVER $500. Uses junk science to provide you "incredible, deep matches" with people who do not speak English 3000 miles away. So accurate it will match you with your entire elementary school class if you live in a medium sized town. Did I mention that it AUTO RENEWS AT OVER $500? The old Man sold out. Save yourself some money and join ANY of the free sites. Heck, join a dating site for the opposite of whatever you are into and you will absolutely have far better luck.
This was a waste of my goddamn time. It took me ages to set it up, as they advertise a 'free' dating site, only to get to the end of the process, for them to say "you now can't send a message or view a picture without paying!" False advertisement isn't going to get you more customers. By advertising the price at the end just pisses people off!!
I purchased the eHarmony app to start online dating hopefully with less scammers. If you don’t pay you don’t have access to photos of matches. What did I get, NOTHING, not a single date or even answers to my likes or comments. I also received more than half of my matches with no photos available. I didn’t go on a single date. I still had to pay. There is no customer service or contact info only a P.O.Box address. I can’t believe this site is still running and not breaking any laws. I consider this theft. I paid for a service but received nothing in return.
STAY AWAY!!!! This is one of the worst companies I have ever had to deal with! Always read the reviews before you sign up for anything, this company is all about the money and are not willing to work with anyone who decides it's not what they want. They reel you in with "free trials" or "half price off for the 1st month" and then BAM they think they have you stuck in a useless subscription. This was not my first time dealing with this dating site, however since the new management things have changed. It seems to be all about the money, not about truly trying to help people find love or companionship.
Stupidly I made a rash decision and signed up the other day and within 1 HOUR I emailed them telling them I would be cancelling, it took 24 hours for them to respond with the "you're stuck" **, I will admit I was quite angry and nasty in all correspondence after this. Really? After 1 hour you won't budge? What a disgrace this company is, not to mention the matches aren't even in my province! Their customer service representatives are ignorant and have no idea how to treat customers! I was even willing to let them keep the first month charge! This site is not worth your time, or money!
This is the worst company for dating. Please show reviews to let people know. They are just want to get to your bank account and there's no way you could cancel on them. I thought this company it was same as 18 years ago, but now the company owns by different nationality and they just want to getting to your bank account.
I logged into eHarmony for one day. Literally one day. A Sunday. On Monday I requested to cancel my membership and asked for a refund of $314. I was told Florida is not a state that has the 3 day cancellation ability. I then contacted customer service and said "charge me for the one day I used your service." Again I was told the 6 month membership was non-refundable. Not one man I saw on the site was anything of my taste. Much too far in distance and not pleasing to look at in any form or fashion.
After a couple of hours I knew immediately this was not going to be a site I would find a match on. It's just proof that if you use their service for one day, you are forced to buy a long term subscription. Further proof that's how they stay in business. Robbing people. If their site for dating was so great and they had so many happy members they wouldn't need to steal money from anyone. I would have felt much better giving my $314 to a charity other than being scammed by eharmony. Harmony is making members happy. What they do is rip people off.
I am a young and energetic 58 year old woman, who is in great shape and looks much younger than my age. Being recently divorced and ready to start dating again, I decided to give eHarmony a try because it caters to older and more serious people, it claims to match people on the basis of compatibility, and it seems to have a system that discourages fake profiles. Soon after opening my account, I was immediately matched with many people and one of the ones I liked contacted me. He was a 56 year old man who said he was looking for a long-term relationship and had expectations of commitment, that he was recently divorced too, and that we seemed very compatible (although our compatibility score was 96). He and I hit it off and began communicating by text and phone calls, we met in person several times, and were together for three months. It was a long-distance relationship and these things rarely (if ever) work out.
But the problem is that, ever since I made my eHarmony profile visible again to test my luck, the number of matches has been minimal. Although one match that had a high compatibility score of 117, we messaged each other twice and then I didn't hear back from him. So, this is a very expensive service but they have absolutely no support for their customers. The only thing I can say about eHarmony is that it doesn't feel like a 'meat market' the way some other dating sites do. Personally, I'm going to avoid online dating sites and apps because, in the end, all of these sites encourage people to treat each other like commodities. eHarmony seems different in this regard but at the cost of charging lots of money for very little return.
This organization is worthless. They send an average of 1 match per week, and every match they tell me is "perfect" is at least 10 years older than what I've specified. There is no easily accessible customer service contact information where you can share your experience and try to find out why they ignore your specifications. Way too expensive, way too ineffective, and unreachable. How do they stay in business??
I would consider this site the worst dating site ever. I thought I was applying for a free trial, but after entering my credit card info - I was immediately charged $103.00 and told that I had to pay four more payments and that I had subscribed for a year. They would not let me cancel this or change this. I wrote to the Better Business Bureau and they were unable to help me resolve this. A new law filed by Governor Gavin Newsom has been filed to make canceling subscriptions without a hassle easier. Assembly bill 390 - which I will be using against them if there is any legal dispute. I had to advise my bank not to pay them anything else. I sent a letter to the CEO, and the Administrator of their Billing Dept. - no response - Do not waste your money on this site!!!!
I ended up paying $250 for a year's subscription. I am 70 years old, attractive and slender. They have no inventory of men my age. You cannot even do a search. In the entire year, I was presented with nine profiles and they were pretty pathetic. Maybe this is a good dating site if you are younger. If you are a senior, do not waste your time or money. Match and Zoosk are so much cheaper and they have plenty of inventory.
Please note that in their contract they specified that you have 3 days grace period but that’s not for everyone!! That’s how they got me. It’s only offered to some states. So make sure you look at the small print to make sure your state is included. If you don’t have the 3 grace period to check it out, Don’t sign in!! The pool is extremely!!!! Small and you have little or no choices to meet new people in your area. My suggestion, save you money! and go somewhere else …
Relatively few matches for such an expensive service so I ended up not using it much after the first month or two. Come to find out a year later they had auto-renewed the service for $150 and refused to provide any sort or refund or compromise, even after I complained to the BBB. They had what I considered poor customer service in resolving the dispute, with a dismissive, entitled attitude. If you do end up signing up for the service, it's a good idea to immediately disable the auto renewal option or you will end up with an expensive mistake!
Lost my wife a while ago and thought I was ready to start dating, so I signed up. In the process of filling out questions and responding to a couple of those interested I realized I wasn't ready and don't know if I ever well be. I contacted Customer Support as I had only created the account a day or two ago, requesting a refund. They were totally without compassion and refused any refund in fact told me I was still responsible for additional payments! I used PayPal thank goodness and have instructed them not to make future payments, unfortunately I'm out the initial payment. I would NOT recommend using this site as they have NO heart! Tip for consumers: Be very careful, I'd suggest if you want to go ahead and try them, which I discourage, to opt for the shortest term possible until you're sure you want to continue.
Paid for the subscription, been on for 3 months only to find out that there’s only been 4 matches within 60 miles and, so far, less than 50 within 150 miles. Also a number of fake profiles. Tried starting conversations with over 20, only 4 ever responded, but usually only once. My “new” matches over 3 months have often been the same person more than once or someone that’s not been active for over a month. Their claims are very misleading, I regret subscribing, worst dating site I’ve tried.
We had a very poor experience with eHarmony. We joined in the fall with a promotional sale for 6 months for $100. We were not going to continue on with this dating service. Unbeknownst to us they signed us up for an auto subscription, and by the spring they charged us $350 for the next year. We did not give permission for this, and they did not notify us that this was going to happen. When we tried to call customer service it was very difficult to find a number to call.
When we finally got through to a customer service representative he basically said there was nothing he could do for us. He said they would not provide a refund and he would not refer us to talk to anyone else. This is a very shady business. The representative said that he would pass our case along to a "specialist", and that robot "specialist" promptly sent us a form email saying there were no refunds. No exceptions. I would think twice before getting involved with this unethical company. Very bad experience.
So I fell for the idea of online dating and checked out eHarmony for free, with my search results I had 150 matches in my area, I found about 30 profiles that I would like to meet and so I purchased a year scrip. Soon as I did half the people I favorited disappeared and out of the 150 matches I had prior to paying went down to 55. So I checked my settings thinking it was a fluke and everything was the same. I contacted Eharmony about it wondering what was going on and the only response I got was automated "we can't do anything" so I asked for a refund because I felt ripped off at this point, false advertising. They of course won't refund but luckily my credit card company feels differently, DO NOT USE THEM!.
This company is a fraud. I canceled the day after I signed up after seeing the people that they match you with. They kept charging my account and would not let me cancel. I believe they are just desperate for money because they can't compete with other sites.
Once you join, they have your card number and even when you try to cancel, you can't. The directions to cancel lead you through a system that doesn't exist. You have to contact customer service and they don't get back to you for a few days and then they say you have to do it. It is a vicious cycle. You also have no way to delete all your personal information w/o going through customer service which once again, says you have to do it which once again, there is no way to do it. The "options" choice on your personal data doesn't exist. I have had to cancel my bank card because of the constant charging on my card!!!
They only use fake profiles, fake pictures, they never contact you after you write to customer service and when they replied is only a copy and paste of their rules...So basically you don't have anybody that cares about your concern but of course they take all your money..That is a lot.
Looking for Love? DO NOT WASTE YOUR TIME AND $ AT eHarmony. They have no idea what are they doing, they are stuck in 2002. It's all fake and it's a big scam, they take you before you can see how it works, and they make tons of mistakes by matching you with others.
I signed up for free to start with. I created my profile and was honest about what I was looking for in a mate. I started getting matches and at first it was fun. Then I started seeing men's profiles that were simply nasty talking about sexual preferences. I of course deleted this person from my matches (so I thought) but the whole idea that this man could get on there and basically solicit sex was disgusting to me. By this time, I was paying for the membership. I complained to eHarmony and kept using the app. My matches got fewer and fewer, I had ZERO conversations, and found it to be a complete waste of time for me. So, I contacted customer support to let them know that I no longer wanted to use the program. I was ignored and told to adjust my profile to get more matches.
I sent another email asking for someone to contact me. I received YET ANOTHER patronizing email telling me I needed to change my profile and my location settings. Bottom line is there is ZERO customer service. If you have a problem you are out of luck and you are stuck paying for it whether you use it or not. There is NO satisfaction guaranteed. It wasn't like I wasn't trying to talk to my matches it was just that the matches weren't worth talking to. I really think I'd do better going to a bar! Why should I change my profile to FIT what someone wants? I am who I am and if someone doesn't like it... tough! eHarmony wants your money, not your happiness. They couldn't care less whether their product works.
eHarmony is only interested in taking your money. I joined, was charged a ridiculous amount and within 3 months of joining, I received a total of 6 matches. That's it. I joined another dating site and was inundated with matches! When I wrote to the company expressing my dissatisfaction, their customer service replied with a prewritten response, and when I replied back to them, they ignored me. They simply do not care. This must be how many others feel and would also explain why my activity was so low - their pool of candidates have probably shrunk - no doubt to their lousy business practices and subsequent poor reviews. You can add mine to the pile.
Here are the facts about this company. They have no desire to let you see the product they offer before you buy. I'll be more specific and I'll use a car dealership as an example. If you go to a car dealership to purchase a vehicle, you have the opportunity to search their inventory to first determine if they have the type(s) of vehicle that you want to buy. Eharmony does not allow you to do this, you cannot see the men or women unless you first pay. Let's say you were looking for a Toyota or Honda SUV. You can search the car lots for free in your area to determine if there are either Toyota and Honda SUV's in your specific geographical area. You can then look at the vehicles for free to determine if you wan to move forward with a purchase.
If you are looking specifically for a ** or Latino man or woman to date, Eharmony does not allow the user to search for free their inventory to see if there are indeed any ** or Latino men or women who are members of their site. They first want you to pay for at least 6 months with absolutely no guarantee that they can offer what you are looking for. What other business has this horrible customer service model? You may pay for a minimum 6 month purchase and once you are allowed to search without restrictions, you may discover that there are no men or women that you like on their site yet they have your money and there is nothing you can do to get it back. What they do is make you go through this B.S. 20 minute compatibility test which means absolutely NOTHING. You get to know the person by actually meeting, talking and spending time with them. That compatibility crap is all for show and had zero value for the customer.
There are less than 10% of the potential matches I see on Match on this service. The price is completely out of proportion to the service it provides and the site itself works poorly. It's a poor service at an outrageous price.
When I used Eharmony previously the pitch said cancel free **anytime**. That proved to not be true, and the "matches" they give you are ridiculous. I cancelled very quickly (and moved to Match) and they refused to honor the cancellation and continued to bill me. My credit card was lost and deactivated, so they then sent me to COLLECTIONS over a ''contracted amount" yet it clearly stated cancel anytime. DO NOT. It is an absolute waste of money.
If I could give eHarmony a "0", I would. The matches are very limited, not my preferences, and not anyone I would be attracted to. There has to be some physical attraction as well. You go through all these hoops to find a good match, but they don't get your matches right. Trying to communicate to people is worthless, because these people are probably in the same boat as me, and don't use the site anymore, as it is horrible. And that is why no one responds to you.
There is no option to cancel, and when you do get a hold of someone, there is ZERO OPTION TO CANCEL. I tried to do it within the timeline they give you but they come up with some reason why you still must pay. You can not get a refund, and they take your money monthly, even if you do not use the site. Terrible customer service, they do NOT CARE if you are not happy with their services. Other companies will refund your money if you are not 100% satisfied. Not this place. DO NOT WASTE YOUR TIME PEOPLE!!!
Unlike other dating sites, where you pay a monthly rate and can cancel anytime without penalty, eHarmony requires a contract and will not let you out of it for any reason. They wanted me to give them a lump sum of $312 or $78 a month for four months for a six month subscription. I took the monthly payment option. It was more expensive than Match or Okcupid but I gave it a shot. There were only about five people in my area, none of whom I was interested in. Now mind you, I live in the DC area so there should have been plenty to choose from. Maybe they all were smart enough not to use eharmony.
I called eharmony less than 24 hours after making my $78 payment and that's when I was told I had entered a contract and could not cancel. I called my bank and stopped payment to them. When they were unable to take my money, the aggressive phone calls and emails started. I was even threatened with legal action if I didn't pay off the remaining balance. They have now sent me to collections. If I see them on my credit report, I will dispute it. If I can make even one person decide not to use eharmony, I will be delighted. They are shady as hell. $312 for five people within 50 miles of DC? I don't think so. Eharmony can go to hell. They will never see a dime of money again. How they have been so successful is beyond me.
My experience with eHarmony leaves a terrible taste. They automatically renewed my subscription and then notified me 2 days afterwards when it was too late for me to cancel. They also charged me double the rate to over $350.00. I filed a complaint with the Better Business Bureau and Consumer Affairs and said that eHarmony wanted access to my account and messages. At some point, eHarmony told me they would give me a discount at the rate of $179.40. I refused to pay as I didn't want the service. I have received threatening emails where they wrote, "We may also consider taking further action to obtain the outstanding balance from you, including transferring the claim to a debt collection agency, where reasonable and permitted by law."
Do not use this site for dating, firstly it is one of the most expensive monthly costs, they say you can cancel within 14 days HOWEVER what they DO NOT tell you that if you do they WILL CHARGE YOU £130 for the personality profile they send you when signing up! This profile is not in-depth. Indeed you could google it and get same results however they MAKE YOU email them to CANCEL to ensure they can TAKE THE PAYMENT before you are aware of it! They reduce the amount to £49.95 outstanding as if they are doing you a favour!!
This means you have to go through a visa dispute to get your money back! Do not give this company your card details as they will charge you before responding and if you google cancelling with eHarmony they do not tell you about the charge they give you!!! This company is disingenuous and outright fraudulent, they take money with no authorisation. DO NOT USE!!!
The company only want your money. The only option is to sign up for 1 year and you only have 3 days to cancel. Once past 3 days, you will be liable for the whole year whether you use the service or not. Their service looks good from the outside but is just bells and whistles, all uselessness information for people who have not been on in years. Be warned, you are throwing away your money.
If I could I would give negative star. The site has very limited options as far as potential dates go. I tried canceling by inactivating within the time period but they still charged me for one year of subscription saying that I did not click on something that was not readily visible. The charge that I refused to pay went into collections. I saw that eHarmony settled a class action lawsuit a few years ago. I would definitely discourage anyone from doing business with eHarmony.
I had a 12- month membership on this site and only communicated with 2 people. Choices are really limited. They trick you into buying a membership. After my membership expired I started getting tons of messages and likes. I decided to renew my membership for another 12 months and all of a sudden it's dead again...I suspect they use fake profiles to message potential customers and trick them into purchasing premium plan. Once you do- everything stops, no messages, likes, etc. I find it very strange...I asked to cancel my membership and get a refund on day 4 and they are refusing. They only allow cancelations in certain states which violates laws, every contract must have cooling- off period. I'm filing a formal complaint with the local government and I encourage everyone else to do the same. Stay away from eHarmony, COVID restrictions are getting lifted, better to meet someone in person.
Paid for a six month subscription 4 monthly payments 2 weeks in I decided to go back to my husband tried to close the account because according to eHarmony you cannot be married and remain on the site. They blocked the account and sent the balance to collections. I paid the balance to protect my credit but the company decided to only grant me 2 months of the subscription after the balance was paid. eHarmony is very expensive and tricky. Please be careful. I had planned to allow a friend to use the remaining months but 2 months is very unfair. I plan to fight.
I found this site very quiet and limited.... You only get a limited number of matches and most of those have no pics or details. The worst experience was when I got charged after the end of one year’s subscription. I made sure to go to my account settings and checked the details before the end of the service and still got charged. When I contacted the customer service, they refused to refund me as it was written somewhere in the fine print that you must contact the company to cancel your subscription. I am extremely disappointed with the cheap tactics. Thumbs down to eHarmony!!!
You must pay to see your matches because they know if you see your matches upfront that you will never join and pay them your hard-earned money. Let me just say this. When a photo pops up and your head literally flinches back from the visual horror that you have just been exposed to, well, that's not a good sign of the future. I have tried e-Harmony a few times off and on over the years and have always been left feeling very, very disappointed. Scammed and ripped off. For some reason though after maybe a year or so, I think that maybe things may have gotten better or maybe my memory simply just failed me and I try again. I have had maybe 7 dates over the years and met one woman that I really liked. Unfortunately for me she liked me and about 6 other men. There are always three to four more men than women on all dating sites. This is all not e-Harmony's fault.
(By the way, I am no Brad Pitt but I am an above average looking guy, physically fit, highly educated, financially successful, debt free, etc. So it's not like I am an unmarketable loser). My point here is that if you pay to sign up and you are unhappy, disappointed and get absolutely no results or satisfaction from your membership, well that's too bad. You are not going to get a refund. Your money is gone. And if you are paying monthly the pain is even more excruciating. Helplessly watching your money withdrawn from your account each month until your membership is fully paid for and the torture is finally all over.
DO NOT JOIN eHarmony. I signed up for a one month trial period and because I did not call in and cancel my membership, within 30 days, I was then automatically signed up for a 12-month membership and charged three installments of $79.80 without my authorization. I tried to dispute these charges but they refused to give me any kind of refund. Very disappointed in this company and their services. I would highly recommend that you consider a different dating site. Also, make sure you are careful to read all the 'fine lines' in the customer agreement before you sign up. EHarmony turned out to be a joke!
Well, granted I am a senior. There is limited selection for seniors on eHarmony which I did not know beforehand. Be that as it may, it is very difficult reaching staff for help. I could not find a phone number and staff members do a pretty good job hiding at the other end of emails. There's little to no help to make adequate adjustments to my profile. I had to rely on FAQs which was no help. And once they've got your money, you're cooked. It seems that's all they want. I've since tried other dating sites and am able to speak to real people who had real answers. eHarmony was a waste of my hard-earned money.
This business is jamming your mailboxes with unsolicited email from this company. Unsolicited emails coming to my e-mail account. Soliciting me through ghost email accounts which I never even signed up for. Really sad to have to do Business this way to get customers. Run from a deceiving company like this
I signed up with eHarmony 5 years ago. I canceled my account and was charged after I closed it. eHarmony continued to bill me. I reactivated my account again last year, I put a reminder on calendar to cancel the billing prior to renewal billing date. I did this and eHarmony still keeps charging me. I've disputed this with my credit card company. The same thing happened with my fiancé. eHarmony is not worth the trouble. DO NOT SIGN UP WITH THEM. Not to mention you can never get ahold of a live person to resolve the billing. They are just out to get your money. If I could give zero starts I would, but that is not an option so they get 1. I hope this helps others to not get scammed when they close their account.
Finally decided to spend the cash thinking there would be less scamming and more real guys. Well that was true, but you only get the matches that eHarmony decides to send you! They are matching me with people that do not fit my parameters at all! There is no way to filter out aspects that you do not want. You get the same matches forever it seems, only getting to see new people when new people join. What a rip off! If I pay 300 I should be able to see ALL of the men on the site. Let ME choose who I would like to know. Bumble here I come -for free.
It was nonsense. Just wasted money. Total waste and I can’t emphasize on it enough. Very expensive for nothing. This forum should not exist is Mrs a big scam. Forcing people to be in contract with them is ridiculous. You're dealing with adults not kids. Pure nonsense.