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About eHarmony Reviews
Los Angeles-based eharmony launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship.
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Reviewed Sept. 12, 2023
First, when you join the "Free" option, you seemingly get a lot of emails you can't read until you pay for a subscription. You are stuck with subscribing to a minimum 6 month subscription. No month, or 3 month. Once you become a paying subscriber, the messages disappear. Then when you set your radius and age group you want to look for, you constantly get matches 4 hours or more away, who wants to date someone 4 hours away???? The quality of the people on the site also leave a lot to be desired. After 2 days on the site I requested a refund as clearly the whole thing is **. I was told I do not live in a state that has a 3 day right to rescind and I am required to pay for my 6 month subscription. So bottom line is DO NOT SUBSCRIBE TO EHARMONY, there is absolutely NOTHING Harmonious about them. Just another scammer after your money.
Reviewed Sept. 12, 2023
I signed up for an eHarmony membership thinking I had a three-day period in which to try out the app and could request a refund if I wasn't satisfied. I found the user base in my area incredibly small, and as this is by far the most expensive app I have come across, I certainly did not see the value for my money. When I requested a refund within the three-day window, I found out that the refund policy only applies if you live in certain states. If you don't then you are not eligible. What a criminal policy. They have stolen my money.
They've justified their decision with this response to me. "While our members may request removal of their accounts at any time, if there is an outstanding balance owed, eHarmony is under no obligation to grant the request. As a result, we are unable to process a refund or release any future payments of your subscription." What utter nonsense. I've paid the first month's payment, nothing is overdue. And there is no way to get a refund once those remaining payments have been made. I have canceled my subscription, so the only thing keeping it active is that eHarmony literally traps you in it. What a disgusting company. Beware. Stay far away. They will take your money and run.
Reviewed Sept. 11, 2023
Don’t get duped. It is way worse than free apps for getting matches, takes forever to get started and they charge so much and it seems to be impossible to get out of it. Spent well over $400 and didn’t even have a good text confirmation with ONE person. Companies like this make me sick.
Reviewed Sept. 8, 2023
BEWARE. I purchased the Elite membership on 7.28.23 at 93.59 for 4 months which will concluded the payment for the year. The first Pmnt was paid on 8/4. EHarmony has since billed my account 6 additional times. My bank has deemed this fraud and have cancelled my card. I did not receive the services I paid for. I've tried to cancel the contract with EHarmony immediately after I signed up but was told I cannot cancel. I tried contacting them by phone regarding the deceptive billing but there was no answer.
Reviewed Sept. 7, 2023
Eharmony does not follow their own Terms and Conditions of Service. They only send them after you sign up. Section 12 (c) indicated that a full refund would be applied if cancelling membership within 3 days. I asked to cancel mine with less of 24 hours of signing. Customer service failed to explain (twice) how I didn't meet section 12 (c) criteria, failed to provide "a specialist" as they had say in the first email they send me and make the decision of not cancelling my service "final". It is a big money scam, they do not care about having unsatisfied customer but to get your money. I am very disappointed, their advertisement is misleading and does not represent the real values of the company.
Reviewed Sept. 7, 2023
Used the Web site for years with auto debits. Eharmony locked me out of my account while current their deducting monthly charges to date of lockout. Eharmony demanded double payment they previously deducted from my credit card with threat account would be cancelled and not be able to delete or access account if I did not double pay the extorted fee. Staff fails not respond and appears like scam. Question website authenticity and would suggest you avoid the web site. Non-response for obvious error on their part. Question financial stability of firm in attempt to extort double payment and refuse to respond.
Reviewed Aug. 31, 2023
At least 60% of eHarmony profiles are fake with criminal intent. Using ladies' image and information without permission. Another approx 10% were ads for businesses. Most common was nude massage with happy ending. Some profiles with no pictures. I complained by email then by phone. Their response was just make sure you make your payments. I used the app for a very short period of time. It was difficult to terminate the auto renewal and delete my account. After I canceled my credit card to stop payment they turned me over to a collections agency. eHarmony is simply a scam site for profit just like most of the rest of them.
Reviewed Aug. 31, 2023
I opted in on a promotion being advertised for a 3 month period, and was not charged what was promised. Instead, I was charged for a 12 month period With a CONTRACT. I just got a letter from collections trying to collect this money I had no idea about. And they somehow got a hold of a very old email address (I never gave out) and supposedly sent a "verification email" there, and never received one at my current email address. They can't show me any PROOF that I signed a contract at all!! They false advertise and steal your money. I will be speaking to a lawyer about this, asap.
Reviewed Aug. 29, 2023
My 84 year old widowed father-in-law connected with a person on eHarmony in Aug. 2023, and they rapidly began planning their future. In fact, what was really going on was an attempted scam. Lucky I began to gather what info there was and alerted my father to the scam. My father is not very good with computers so I contacted eHarmony two separate times with detailed information on the fake eHarmony contact (phone number, email, eHarmony account name, etc.). They claimed 2 day turn around on email submissions, but 10 days later no response from eHarmony. Likely this scammer is back on eHarmony working on unsuspecting marks.
Reviewed Aug. 28, 2023
Even under financial hardship, eHarmony will not work you. I'm been locked into a 6 month subscription when I barely have the money to feed my kid. They absolutely will not cancel the reoccurring monthly charge!
Reviewed Aug. 26, 2023
I started my membership over a month ago and was offered 10 possible matches; with only one I felt interested in a 97% match. The end result was we were terribly UNmatched. I think their process is flawed. Have, unsuccessfully, tried to contact customer service (where? is there any?) to learn how to view all male members within the area I have outlined? This is a waste of time and money. Terribly disappointed!!!!
Reviewed Aug. 25, 2023
eHarmony is a predatory company. They lure customers in with misleading ads and promises. After signing up, I immediately canceled my subscription. This was done within hours of signing up. The law in my state explicitly states that all contracts with all persons can be canceled within 3 days. eHarmony only offers this to certain states (not mine). eHarmony has now sent me to collection for about $400. Their customer service is basically non-existent. Trying to reason with them is a futile effort. Just avoid this company completely.
Reviewed Aug. 25, 2023
Within 2 days of paying for a one year subscription (costing almost $500), the messaging part of the service stopped working for me. I could not receive or send messages. This rendered the service utterly worthless. Eharmony advertises 24/7 customer service. This is the deceptive part. The ONLY customer service is through email that has a 24-48 hour response time. This one way communication system does not allow for dialogue to discuss and resolve problems, such as the one I was having. After 2 emails, and two useless responses, I requested a refund and cancellation of my subscription. No response, except to cancel my account. I have disputed the charge with my credit card company and filed a complaint with the Better Business Bureau. This is absolutely the worst dating site from a customer service standpoint.
Reviewed Aug. 21, 2023
Matched with adult film stars, openly married men, and hookup-seeking men. Not what was advertised. EHarmony started as a great idea, but its algorithm is a hot mess. When I contacted them via email (skipping over the chat bots) they had no response to the unusual number of men NOT seeking long-term monogamous relationships being suggested as a match. Total scam for women. Don't waste your $$.
Reviewed Aug. 21, 2023
Do not trust this site. They will charged you without your knowledge, the tel. no they provided is scam! A dummy no. They should be taken to court. You will not be refunded your money. Filing lawsuit!
Reviewed Aug. 18, 2023
This dating app is absolutely horrible. I have emailed over five times and tried to contact customer support with no response. They deducted the entire amount of the subscription all at once and refuse to respond to me. I am so disappointed in the customer service and false advertising, none of my pictures will upload and there are absolutely no viable partners on this site. It’s a complete waste of your money. Do not get a subscription with eHarmony. it. There’s no way to contact anyone from this company. They say on their site that you can cancel the subscription and will refunded you for the remainder. However, no one will respond to me. I have email several times and send messages through contact support.
Reviewed Aug. 17, 2023
Do not sign up with this company. In very fine print if you don’t like the service or didn’t mean to subscribe or you feel unsafe or you have a disability they don’t care. They tie you in and won’t let you out even with legitimate reasons. They refuse to delete my account. Instead they offer me more months of service. I DON'T WANT IT. I WONT USE IT! For using their site for two days I’m penalized and charged $208. I will be disputing with my bank as they refused to work with me so hopefully at a minimum I don’t have to pay for something I don’t want to use. The people on there want to come over to your house at 1 am after talking for 2 mins. Not cool! Stay away from this app. Garbage app and scary men.
Reviewed Aug. 16, 2023
I contacted eHarmony customer service when I noticed a new charge from them. Since I had not used their service in more than 5 months I was upset when I saw they were charging me $167+ for an auto renewal that I do not remember seeing. I am sure it is somewhere in their tiny small print. I asked them to refund this payment and cancel this renewal I did not want. They were happy to cancel my membership, but they want to keep my money. I emailed back letting them know I was dissatisfied with this and told them if they were not going to refund this charge I would go through my bank and file a dispute. They replied that I was not entitled to a refund. So my next step is to contact my bank. This company is not in my opinion worth the cost!
Reviewed Aug. 16, 2023
This is A Scam company Beware!! I activated my account with them and subscribed for 1 month which is $17 only! The next thing I received a email charge of $358. I was literally crying. I should have read reviews before subscribing to this fraudulent company. I tried calling them but there was no way of contacting them.
Reviewed Aug. 15, 2023
EHarmony may be good for people in metro areas, but if you are in a rural area like myself? Horrendous. I signed up for the year because it was the cheapest route, but still exceptionally expensive. Once my "matches" started coming in? Next to nobody. The options only included either conservative Christians, which do not match my own values, people with zero post high school education, or a fair amount of men that were missing teeth. I wish I was making that up.
Within 5 minutes of signing up I reached out to customer service about cancelling. This is where you need to make sure you read the fine print. In every other installment service, if you cancel in the beginning you can either get a full refund OR only be charged the first bill to. Not the case with this. Whether I close my account and never use it because it is useless to me or not, they are still going to bill the entire $300 plus. I reached out to customer care repeatedly and have asked to speak to a supervisor. They deny me that and keep giving me the same copy and paste answer to expand my search area. Bro, that doesn't fix it when you are 2 hours out from the closest thing even resembling a small city.
I am highly disappointed in this practice and their refusal to allow me to escalate to a supervisor, particularly when speaking about this much money. My daily goal will be to post this comment or something similar on every social media platform or every place where one can leave them a review. PS Bumble is MUCH more cost efficient with a friendly service platform. Don't waste your time and hard earned money on this company.
Reviewed Aug. 15, 2023
I would not give this company even one star if that was an option. And I should have read previous reviews before getting nicked for a hefty monthly charge. Not worth a dime in my opinion. Within 3 weeks of joining I was contacted by no fewer than three matches who looked promising. Once I started messaging though it was obvious that these were scammers. Nice profiles & one pic but their messages were IDENTICAL in wording & they wanted my phone number. Most of the matches I got were from people who lived 100-150 miles away, if they were even real. Contacting the company's "customer service" is a joke as it's virtually impossible to reach them any other way but email. And the response is the same...no refund no way. Oh but they did offer profile tips to make my profile attract more attention, probably from people who live states away. Save yourself a lot of frustration & run from this company & site.
Reviewed Aug. 14, 2023
If I could rate eHarmony lower, I would. My experience aligns with other reviewer’s statements; eHarmony is an absolute scam and I hope if you’re reading this you’re doing so before you’re in my shoes. They just want your $500+ in exchange for a fraudulent scam. I figured it out pretty quick and attempted to cancel my account within the first 48 hours of signing up. eHarmony is well aware of what they’re doing and they absolutely refused; when I attempted to lodge a complaint about why I wanted to terminate, they patronized me as though I was the problem and needed to open my already wide open parameters. I don’t want to date an 80 year old man in LA; I’m a young woman in FL. I wish I’d researched this site before subscribing and like others have said, I simply cannot believe they’re still in business. I’m attempting to take steps with BBB but they’re refusing to terminate and delete my account; they probably need my account to make it appear as though they have users.
Reviewed Aug. 13, 2023
Okay - to be fair if you don't read what you are signing up for that's on you... So yes subscriptions are for whatever periods they determine... 5 mins after registering I deactivated the auto-renewal. They confirmed the auto-renewal. The matches are pathetic... And I as the consumer have virtually no control over what I get sent... Sorry there's no delicate way to say this but the matches were repetitive and few and not very attractive at all... I'm no Brad Pitt but ... Zoosk, Match far better (attractiveness) choices although they all suffer the same flaws of online dating... I'd rather date my cousin
Reviewed Aug. 12, 2023
Horrible, would not recommend anyone. Complete scam! Charging me over 400 dollars for services I don't even use. This business will not last long with such customer service. I feel taken advantage of, very disappointing.
Reviewed Aug. 11, 2023
I Joined this service on recommendation from a friend who had used it many years before. That friend was horrified to find out about what happened to me. First of all the set up is not worth the extra money. They have it set to kind of answer for you to increase the appearance of more responses. I Joined in August 2022. I cancelled in May 2023. I deleted my credit card info from the site. I stopped receiving emails from them so I thought I had cancelled everything correctly. Now it’s August 2023. I get a $400 charge to my credit card. No notice of renewal, no Invoice. I wouldn’t have known if I did not have an alert service on my credit card! The amount I originally paid was $230 the charge was for $400! I tried to cancel the charge. I was told only eHarmony can cancel/refund it. Even though it is an unauthorized charge? Even though no services or product has been received?? If I don’t pay they don’t have to give me anything. I should be able to cancel.
They know these loopholes and are literally stealing from people and no one is stopping them. Someone needs to stop these companies from stealing from people.
Reviewed Aug. 11, 2023
I signed up for six months. I paid the first month and I canceled. But they wouldn't let me cancel it. Beware!!! They turned it into a collection company. I want to make sure no one else gets taken by this scam of a company.
Reviewed Aug. 10, 2023
30 day free, doesn't exist. False advertising, after questionnaire only 3 candidates that were not close to a match, tried to unsubscribe, refused. Demanded pay no service so still had to pay. Don't sign up.
Reviewed Aug. 9, 2023
It’s not fair that you don’t get a free trial. Especially if the pictures are blurry and you can’t see them until you start a subscription. I’ve been a member since June and I am still waiting for ** men to join eHarmony. I called complaining 3+ times, wanting a refund and they’re going to give me three extra months for free.
Reviewed Aug. 7, 2023
In January I decided to look on the website as stated you can look for free. While I was looking on my phone it took me to the payment page and it said thank you for signing up for the year and said I was charged for the subscription. Someone or eHarmony hacked into my account I could not control what was happening. I emailed them and told them what happened and they said we don't offer refunds. I immediately notified my credit card company and my credit card was cancelled and I changed my passwords. I recently received a letter from a debt collector regarding my unpaid account. I am furious with this company, they are appear to not care if you were scammed. I reported them to the BBB as well and hope this will not happen to anyone else.
Reviewed Aug. 5, 2023
OMG I wish I would have read these reviews before signing up, this is the WORST consumer experience I have had in a very long time. They will NOT refund your money and even if you delete the service and cancel, if you owe additional funds they will not in good faith return your money in exchange for the deletion of your account. They are a rip off and I wish I could give a negative -1 * rating. Please do not use. The matches are ridiculous.
eHarmony Company Information
- Company Name:
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- Year Founded:
- Los Angeles
- United States
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