eHarmony Reviews

They told me I signed for one year. I would never stay on any site that long. After requesting a refund and cancellation, they refused. I contacted them several times, only to keep hitting a dead end.

I joined eHarmony for 3 months. I never received one single match. When I inquired to eHarmony about the issue, they said it was because I didn't complete my profile. I completed every step that they told me to, other than downloading more pictures. I already had 3 pictures on my profile and the eHarmony system would not let me download any more. I asked them for my money back and they still maintained that it was my fault because I didn't download more pictures. Don't waste your money or time on eHarmony, it is a rip-off and they are what gives practicing Christians a bad name. Shame on you eHarmony! You are using God to make money and will surely be punished!

EHarmony does not deliver in your area. It continues to charge you after 5-6 requests to stop, speaking with customer service, and having to put a Stop Payment with my bank. Beware they are a scam!!!!

I was realistic about the distance, which was 50 miles from my zip and it gave me NO matches. Then it had a flag to say I was too restricted, so I widened that requirement. It started sending me matches from Idaho or Ohio! I'm in CA! I contacted their customer service and he told me that it was just a suggestion, so I changed it back to 50 miles. No matches for 3 months! I called customer service again to voice my concern and he said maybe there's no one around with my criteria. Well... if that's the case, then their commercials and message are a false. I will never use their service again and I wouldn't recommend them to anyone.

Please, please do not waste your time or money with this terrible dating site. It does not match anyone, it simply sends you random profiles daily, and mine were based all over the UK, with hardly anyone local to me. Did they think I had the time or money to go and meet 'Bob' from Gloucester on Tuesday, 'Brian' from Halifax on Wednesday, and 'Barry' from Kent on Thursday? The compatibility questions are a joke as well. Because I ticked I like the cinema I got sent profiles who had ticked that... such amazing coincidences - book the church!! When I entered what I absolutely did not want (men with children) that is all I got, and when I rang to complain they said 'give the computer time'. I replied 'It's a computer, it's either always going to send me profiles that don't match or it won't, and I don't want it to'.

I could not log in... I had to change my password 4 times in first Three days. I could not navigate the site without calling support. It was so frustrating... At level over 10!!!

I am so glad I've read these reviews as it confirms I'm not going mad. I have unfortunately joined eHarmony on one year subscription. Basically from the start, I have been in contact with them about unsuitable matches and matches who haven't been active for over 3 months (I believe they'll remove this info soon on one of next updates). I feel cheated and defrauded by this company. When I contacted them to complain, I get told to complete my profile although it says 100% completed on it. I got told to give it time as it took weeks for some matches to reply. I'm sorry - that's rubbish - maybe a day or two but weeks?? I think not. I hope that by writing this, someone else will be saved the financial loss that I have incurred. It's supposed to be a Christian led company but I think that's a cover for a power hungry greed induced disgrace!! PLEASE STAY CLEAR OF EHARMONY.

EHARMONY IS THE BIGGEST RIPOFF EVER... DON'T GO THERE. The reasons are: You only get a max of 15 matches a day & every day at least 8-10 of them had not been on the site for at least 30 days... In other words, they had deleted their accounts. YOU CANNOT SEARCH FOR PEOPLE IN YOUR AREA. eHarmony give your matches so you have no control on who you see or try to contact. 90% of my matches lived at least 200-300 miles away or worse still in the United States (bearing in mind I'm from the north of England) & I constantly changed my settings to adjust this but to no avail. eHarmony were sending messages to people portraying to be from me.

eHarmony does not allow you to cancel your subscription at anytime. Their contract is vague and very different than other more popular sites so don't assume you have the ability to cancel if you're not happy! I paid for 3 months and contacted customer service the day prior to my automatic renewal (there is no option on my profile to cancel and no customer service options - I actually had to google the information).

I joined eHarmony though I could not afford it. It was a horrible service. I was matched to many people but not one match ever contacted me. I called in spring to say I hated their service and that I wanted them to delete my account. They said, "You already paid. Just let it run out." I don't use the service. I'm ill and on disability. Yesterday there was an unauthorized charge for the first of three more $40 charges. I called and told them I never agreed to an auto renewal and that I was ill and under financial stress.

I got 3/4 of the way filling out the questionnaire online and noticed the advertisement of a "Free" sign up was false. I was not able to remove my information...? I have repeatedly emailed and found no option for this anywhere...? This site is a scam. Fortunately my daughter is an attorney...

I created an account with no problem. Canceling is another issue. They only spoon-feed you matches daily, no access to search for myself. For a company that claims to get to know me at the deepest level, I am shocked that they don't even ask what I am looking for. The app is totally useless and is faulted in so many ways that I think it was put together by students. Even the parameters accepted by them don't work. Example: looking for someone within 60 miles. They send me profiles of what they consider matches from thousands of miles away. At 200+ dollars for just a couple of months. Really now. Don't use eHarmony.

I signed up for a year subscription with E-Harmony a little more than a month ago, and quickly realized that it was not working. My experience agrees with a lot of the other complaints on this site: very few responses and "matches" that are pulled out seemingly at random and have been inactive on the site for more than a month. I wanted to cancel my subscription before the first month was over, and so I called customer service. They said that there was nothing they could do until I paid all 3 installments, and then I could cancel but I wouldn't get the full year service; it cancels immediately. To get around that they said I could pay an extra $15 fee to convert to a monthly subscription and then cancel immediately. So in every case I have to pay them extra money just to cancel my service, and I don't even get the full period of service I paid for.

I recently joined eHarmony dating website and was led to believe I was paying a fee of £35 for three months, however I just checked my bank and they have taken another £35 a month after my last payment. I have had no luck on this site and I get matched with people I have nothing in common with. Has anyone got any advice as to what I should do. I think I am just going to cancel the direct debit and request my money back through a direct debit indemnity. Thanks in advance.

My last matches were on July 21st, and all I've gotten are useless pre-programmed responses to my problem. The only phone numbers anywhere online for eHarmony do not work--it doesn't even ring before it disconnects you. Try to go to their Help page and it immediately logs you off the site. eHarmony appears to be a complete ripoff.

I had been inactive on eharmony after a brief period on the site about 5 years ago. I updated my profile, and received about 5 messages. I was unable to access my messages unless I signed up for a paid membership, which I did. Mysteriously, once I paid for access to my messages they were no longer available and the individuals who messaged me were no longer on eharmony. But according to eharmony I was "just one step closer to finding love."

After already joining the site and after reading these reviews, I got very anxious about how my renewal in November was going to go. I have had issues with the site regarding matches all in far away places and had minimal contact with members on the site. That being said, I knew that another year on this site would not be for me. I promptly opted out of the auto renewal and after reading so many complaints about peoples CCs getting charged even after they opted out of the renewal, I decided to go a step further. I had the paypal option of billing on the eH site, so I hope this will help others who have used paypal to correct this injustice.

I signed up about 6 and a half months ago for their service. All my matches came from people 3 states away. Once in a while I got a match from someone in my state but usually they are hundreds of miles away. Within 3 weeks I had went to their website and canceled my subscription. Today I opened my credit card statement and I was charged 170 dollars from eHarmony. I called the number on my bill and from there I got a runaround. They sent me an email saying they will not honor my cancellation and that I will be billed the full amount. Not only this but they say if I do cancel they won't even honor the remaining 6 months I was billed for. Furthermore, they say it is against their policy to reverse charges after 3 days. I never even got an email saying they charged my account. They purposely billed me in the middle of the month so that I would not see this charge for weeks after their 3 day stipulation. I am going to have my credit card reverse these charges. Stay away from these thieves!

I joined eHarmony on a six month membership. Shortly after joining I was approached by a potential match, started communicating going through the guided communication only to find it was not the person in the profile rather someone that was working a scam using the profile as a cover. Never got any notification from eHarmony that the account had been compromised. I just assumed this was a fluke and continued in my search.

I realized very shortly after signing up that eHarmony was rubbish as a dating website. The matches were slow to arrive and appeared totally random. I didn't see how I was 'matched' at all, often with no pictures. I took the steps to cancel my account. I realized it would run until the end of the term I had paid for so I just kept using it, with no success - not even 1 date, for the entire year.

I started using the eHarmony site about one and a half years ago, originally signing up for 3 months. I decided to renew my subscription for another 3 months using one of their offers sent to me in their many emails. From the start, lots of 'matches' came through along with continuous emails from the company with tips, stories and advice about making a match and dating. The service was generally OK but found it difficult to keep up with the number of matches, although some were not that suitable, coming through resulting with a back log of possible contacts. Because of a serious family illness, which meant that I had little personal time for many months with traveling and caring, I decided to use the facility of 'switching off ' the matches until I had more time to follow through making contacts. I did this rather than cancelling because it had taken a long time to create my profile and didn't want to have to start again if I wanted to use the site at a later date.

Please be aware that if you purchase your subscription through iTunes it will auto renew! This is the default and your only option to cancel auto renewal is to go to your iCloud account and take off auto renewal. You are not able to do this on the eHarmony site. When I called eHarmony to get them to reverse the charge they would not help me other than to give me Apple’s number. Call Apple and they were closed and all contact email on their site gave error code... So an unwanted subscription for 3 months!

When I signed up, I didn't realize how expensive it would be and over how long. The matches were poor, many people had been inactive for months, many lacked pictures. When I tried to cancel, they insisted I had signed an expensive one year contract and could not get out of it. Their website has no place where you can cancel, they say it only appears after your final payment, which I think is deceptive, because it requires you to keep checking and if you miss the date you are kept on.

In order to terminate my subscription to the eHarmony web-site, 7 month ago, I turned off the Auto renewal option. I also wrote a letter of complaint to the company, explaining my dissatisfaction with the services provided and informing them that I recently got married (not through eHarmony). I did not delete my account just because without my consent I already was billed for it. Despite all this, on June my bank account was billed again for using the eHarmony for the next 6 months! The customer care representative lied that in my account the auto renewal option got turned on just before the expiry of my previous subscription!

This company is a real rip off. When you try to cancel they will not allow it. They keep charging your card even after you send cancellation notices. They also charge you for a year in advance even though you try to cancel.

I created an account on eHarmony and went along with all of their suggestions, being completely honest and open about myself and what I am looking for. I filled out my profile in its entirety, uploaded several pictures, and I hate to admit it, but enjoyed answering all of the personal questions. I must have answered a few hundred. I did not pay for the account to start, and right off the bat, I had several woman interested in me. And so I began "communicating" with them through the eHarmony site. We apparently liked the answers we were sending each other as the women kept things rolling along. I kept receiving so-and-so wants to keep communicating, so I was feeling pretty good about the entire experience.

I went through the pain, did an hour of psychometric testing, stipulated some things e.g. as a Bentley driving CEO of a tech company and entrepreneur that I was only interested in Women who earned at least GBP75k pa, who were well educated and who were power driven and ambitious and of course fit. The matches included social workers, nurses and other people from caring professions - nothing wrong with these people but why would I be interested in anyone who puts other people's needs before hers or mine. Also women who voted green party and I have a small fleet of high powered super cars. Again really? On the plus side, the customer service team were excellent, cancelled everything given. I only used it for 60 mins and gave full refunds. Oh, be very careful with the bolt-on services which they bill after you click on them.

I subscribed to eHarmony some years ago. I believe they are a fraudulent company that probably uses the money that they drain from us suckers to finance their very convincing advertising on TV. I never made any matches in the months I was a subscriber. What was interesting was that after months of no matches whatsoever, when my subscription was about to run out, there were miraculously four matches at the last minute. None ever responded to me. I believe it was a ploy to get me to sign up again and give them more money. I did not.

I joined eHarmony 2 months ago. Aside from the shared experience of all of the other member missives, mine has also been a strange addition in that on many occasions I have exchanged the required 3-step dance of question and answers and then poof - nothing - the "match" suddenly disappears. At first I thought, okay, they're not that into me or they got cold feet - whatever. Then I decided to email one of them just to find out if it was his disinterest or if he just hadn't received my latest eHarmony exchange. Sure enough, he said that he hadn't and that he thought that I had dropped the ball. I'm thinking that this is eHarmony's way of keeping their customer base enslaved. What a waste of precious time. I'm committed until December - putting the date of "auto" renewal on my calendar, going to cancel the membership and going to cancel my credit card on record as well. They are unfortunately sharks preying on a demographic that just wants to find love. Shame on you eHarmony.

I said that for 3-month account because that was the shortest term you get signed up for. After 1 week I decided I didn't want to be a member anymore but found out that I could not close my account even after the first month was over, but I had already paid for my credit card two more months of 59 dollars a month and I don't even go on the damn website. This is ridiculous.

I couldn't stand their services and cancelled within the first month with a written notice even though I had stupidly paid for a year. I know they received the cancellation because the correspondence from them ceased within a week or so. One year later, I received another charge from them for $79.80, an automatic renewal. They are saying I never sent in a cancellation and have the right to eternally charge me until I do. How convenient that they have no records! I unfortunately moved and also have no records. What a rip off!! This is such a terrible business practice and fraud against their former customers. I can go into my computer archives and see exactly when their correspondence stopped. STAY AWAY FROM EHARMONY!

Poor business practice with auto-renewal and refund policy. I had a subscription for a year. Like most of those in the forum, I didn't really get much out of the "matches". When I realized that I was charged last night for auto-renewal, I called this morning to cancel and receive a refund. Like most of you I was told that refunds were only offered in the first three days of the subscription. Customer service could not explain why this was the policy and offered a 6-month subscription for $203 or a one month subscription for 69 bucks. What!?! There were also no inquiries about why I was leaving, if I was dissatisfied with the service, moving, meet my "match", etc. This is an unethical practice. I cannot imagine a situation in which I took a customer's money for services or products that I did not render. If I had determined that there should be some sort of compensation for my time or intellectual property, then those terms would be explained. This is extremely disappointing.

Belonged for a year. All the matches were in another state or so far away that there was no possible way of having a relationship. All the ones they sent me either have absolutely nothing in common with me, did not have jobs or anything that would make a healthy relationship or scammers. Basically I wasted money to get matches that were not compatible in any way or scammers. I could have done that for free.

Been Hacked on my account 3 times now and then if I don't change the range of how far people live, I get no matches. Why? Retired HR Director, Somewhat attractive and living on the beach. I have met more women just doing it on my own. They say one thing, deliver another. I say SAVE YOUR MONEY. When my time is up, I am off so quick. Can't even cancel it easily. Gotta keep up with it so they can bill you more. BE SMART DON'T DO IT.

After six months of subscribing to eHarmony dating service with no suitable matches--most of the potential matches met none of the criteria. I said was important like living within 500 miles of where I live or being a high school graduate or meeting racial/ethnic specifications. I requested a refund. The company refused to offer even a partial refund despite the company's false claims and failure to factor in the most rudimentary criteria in its matchmaking selections. I have used other dating sites and this one is the worst--ever! Their advertising would lead you to believe that it's a premium dating site. It's nothing more than an expensive rip-off that relies on people looking for a relationship to provide reams of minutes about the kinds of movies and music you like and a pseudo psychological profile that yields a short, fat truck driver (nothing wrong with truck drivers, but I don't need eHarmony to find one) who lives 1000 miles away. The site is a rip-off. If you're thinking about joining - don't!

I am in Ottawa, Canada which is a city of about 1 million. I can tell you that it is clear that not many use this site. I have on average about 20 matches. Not nearly enough to choose from. Their 3 day cancellation clause is **. How, in 3 days, can one possibly assess the site and whether or not it works for them?? I called to see if they could do something - anything. Nope. Nothing. GREAT customer service as well as a ** website. THIS is exactly how they stay in business - by roping people that won't even use the site into a one year contract. Thanks for nothing eHarmony. I wish I had read the reviews that are ALL OVER THE INTERNET on how bad your site is. All I can do now is tell EVERYONE I know how bad it really is.

I tried eHarmony after watching all of their frequent commercials. I too experienced being matched with people overseas, versus somewhere closer, such as the U.S. I made it clear that fitness is extremely important to me yet my "matches" were frequently overweight and less than athletic. No matter how well we get along, I can't be happy with someone that can't keep up with my lifestyle and activities. I also got a lot of religious guys. I am not religious and that it also important, I do not want to date religious people (personal choice, not a critique).

After 3 hours filling out their ** questions, they send you fake people that do not exist. They are just going to take your money, and waste a lot of your time. If you like ** around for days on your computer, and talking and looking at ghost, then this is for you. If you like gold diggers and ** who want your money, this is for you. ** you if you try to cancel. You have to go to your bank and cancel your card. Just a bunch of thieves. Do not pay any attention to their ** commercials. Those people did not meet on eharmony. I will contact the Attorney General.

I had the same issues as everyone else: far fetched matches hundreds of miles away (when statically the female:male ratio where I am at is 3:1) and matches that hadn't been active in months. I did have a handful of "communications" which abruptly ended for no apparent reason only to see that several of them had continued to visit my profile days and even weeks later. Oh, and I also ran into a scam artist who attempted to score $500 bucks from me. The person still views my profile to this day. The guided communication is crap to be honest, it just give a false sense that you are getting to know someone. The questions and profiles are really a joke and the whole setup makes actually makes easier for gold diggers and con artists to profile and target people.

This is another one of the fraudulent charges and auto renewal complaints against EHarmony. I cancelled the account, although they "never show record", and auto renewed the account for a year. Refusal to refund, and even forced through a payment on a closed credit card number! Fraudulent practices regarding billing, make it impossible to cancel account, and possibly even illegal practices and "terms of use". Why hasn't someone filed a class action suit against this company????

I've joined in eHarmony since 1 month ago. I didn't know this site renew my registration again without notification. What should I do if I don't want pay for renew issue and want to? I send 4 email and they didn't accept to cancel it. Who can help me please?? I can't pay more!

I have been a member of this site for over a year. My opinion is this site is an absolute extortion. The criteria they use for matching such as education level, smoking, etc. is something that anyone of us can figure out for themselves. It is really complicated when it comes to unsubscribing. My credit card was to expire before next billing cycle. The company obtained my new info without my permission and billed it again. The most frustrating thing is that after paying over $400, I have not exchanged a single email. Very frustrating experience. My advice to everyone: DO NOT WASTE YOUR MONEY.

BEWARE of the service plans that e-Harmony offers you!! They are very misleading! The 436 questions are totally ridiculous and they start you off with a large amount of matches; but most of them are NOT even in your area. Customer Service claims that they "help" you; but they put the blame on you saying that it is your fault you're not getting matches! Trying to get a refund within a 3-day grace period makes you extremely frustrated b/c all they do is "brag" about their success rate & don't let you get a word in edgewise.

They have a 3-day cancellation policy. Well in those 3 days, they had some matches. They were not in my mileage range but they were matches... After that nothing... not one match. They told me to expand my ages and miles. Really I do not want to travel to Mass. to find a date and the age span was reasonable also. I have contacted them several times. They refuse to give me a partial refund... I did offer to pay for what I used. Nope, nothing... no nothing. They also offered discounts when signing up. None of them were usable. Had to pay the full price... This site is a total joke and they lie about their services. They want you to go to California from Maine and date a 60-year-old when you are 42... the worst. Please do not waste your hard-earned money on this huge scam...

Eharmony is the worst site ever. They matched me with people when I was not a paying customer and could not respond. I didn't even know I was getting matches. When I inquired they said I could communicate, even without paying. Not true. When I finally did join, I got less than 5 matches a week. They said my distance requirements were too high. I live in the Raleigh area and agreed to 60 miles. They continually match me with people well over 60 miles. They said my education requirements were too strict. I have a masters. I changed the importance level to somewhat important and got multiple matches for people who had graduated from high school. I complained and they changed my profile.

I joined under the stupid impression that this was a reputable company. Very early on my matches were being duplicated, even though I was blocking them. When I contacted them (they DID return emails within a few hours), they said that this was impossible and asked me to provide names and info etc even though they knew they were deleted and blocked. Luckily enough or unluckily enough within a few hours, my next matches were a quarter duplicated so I wrote straight away with all info. They then came back and said yes, however these were the only ones.... yeah right. These were the only ones I had given with info. Strange that!!? I asked for refund for remaining couple months (luckily only locked in for 3) but surprise surprise this is not possible but they would like to know what could they do to make my subscription memorable!!! What can I say.... it's already that. If you are reading this, please do not waste your money. It's one big rip off and con. It should be closed down.

Getting nothing that remotely matches what I like. Everyone is either fat, or 300+ miles away. And yes I've double-checked all my settings. This was a total ripoff. Don't waste your money. I thought match.com was bad, but that is a fine work of art compared to what eHarmony is.

The company works under the premise that compatibility is an important indicator for long term relationships. I generally agree but also if intellectual compatibility and physical attractiveness aren't there, compatibility is meaningless. I was told that my standards are too high by customer service. I was told that I'd never meet anyone unless I lowered my standards. I ask you, is wanting to be with an attractive man who can read a few books a year too much to ask? Apparently yes. I am out money and can only hope a few of the matches will meet my apparently extremely high standards.

Besides the usual stuff mentioned, bogus matching, no refunds, discrimination, etc, I want to add the fact that Eharmony apparently sells or otherwise distributes/uses your email address(es) that results in receiving a ton of spam. It is a fact they abuse email addresses because I created email addresses just for the eharmony site. I haven't checked their privacy policy, but it is unethical regardless.

I can't believe I'm joining the chorus of eHarmony complaints. I have been on the site for over 6 months and I have not had one match that met my criteria (which is fairly broad... location, distance, ethnicity, and religion are not deal breakers). Every single match is 'slightly outside of my match criteria.' Rarely is there a match that I would even remotely be interested in. In the rare instances, I've initiated contact with someone but they never respond back (which is odd, because off line folks say that I'm attractive).

I signed up for a 6 month membership to eHarmony this spring. I'm on month #3, and guess how many real, live conversations I have had. Yep - ZERO. If someone likes you, they typically don't send a message. Instead, you get a series of questions. Then you answer those questions and reply with a series of questions. Then they send you a list of deal makers and breakers, and you reciprocate. Then you have the option of sending more questions. By that time, my guess is that people get kind of burned out by all those questions; it feels like an interrogation. I understand the logic behind the questions; however, you really can't get a feel for a person's personality unless you have a real, bona fide conversation with that person (in my opinion).

I have been a member (dupe) of eHarmony for 4 months. They got me for 6 months - 3 installations on my credit card. I filled out all their questions, uploaded a picture, answered their questionnaire and entered my preferences accurately. During the 1st month, they would send me "matches"; however, they were not within my scope. They informed me that my parameters were too stringent -- I needed to expand my area, not answer correctly the questions of smoking or drinking. After the subscription reached its last installment, all of a sudden the matches appeared to dry up. If I do get what they consider a match, it is someone who lives almost 3,000 miles away, at least 10 to 15 years my junior and has none of the preferences I requested.

I don't understand how they take proud on TV and how they lie to people about the apparent success of this bad service. I have spent more than 1 year expecting to receive matches related with my profile, preferences, or at least near my location. NONE. This people only let you to be able to see 3 profiles per week!!!! None of them is nearly related with your preferences.. I waited, and waited. I don't used to criticize web pages, but really eharmony? Stop lying, stop now!! People, please don't pay to this website.

Very misleading when signing up. After reading all of my options I signed up for a trial month, I was given a three month subscription, which I would in no way agree to. Basically, my word against theirs since they can list anything in the small print. I am in process of appeal which from what I have read is an arduous undertaking.

I rarely feel the need to write a review of this kind, but since I cannot receive a refund for my terrible membership with eHarmony, I figure I may as well get my money's worth this way. Good god. My experience is almost hilarious, except it's true which just makes it depressing. First off, I live in Seattle. Matches from Arizona? Not super helpful, eHarmony. Next several "exceptionally good matches"? I spent the dates oscillating between wanting to run for the hills and live stream the painful conversation and overt handsyness of the creeps this website sent my way. I've always wanted a smug stranger to chuckle at my drink order, rub my knee and say "You're so good for me". Cue vomit everywhere.

I have spent past 2 days trying contact customer service in order to purchase one month membership but no luck. The website offers 3, 6, 12 months but option for "one month" membership is missing. Bad design. What steps did all of you take to purchase one month membership? Is there hidden link to purchase it?

I have not been able to navigate their horrible website to cancel my subscription... HORRIBLE... They just keep billing me and I have no recourse.... I am FURIOUS... I don't know what to do to cancel and stop them from billing my checking account...... If anyone out there knows what to do.... Please let me know... THIS THE WORST EXPERIENCE ON THE INTERNET OF MY LIFE.... I would just like to strangle someone at this "company".

I paid over $260 to join eHarmony and realized it was a mistake within minutes when they couldn't find a match within 100 miles. Like others on this site, I live near a large city and am close to two other medium size cities so it's hard to imagine the pickings are so slim. EHarmony also told me I was being too restrictive because I am interested in a non-smoker with a college degree. Although I couldn't find any contact information or a cancellation policy on their unfriendly site I responded within minutes to the e-mail confirmation that I wanted to cancel my account and get my money back. Several weeks later I found their cancellation policy through a Google search, which says they will provide a full refund if you cancel within three days. That is a lie. I provided proof that I attempted to cancel the first day but they ignored it and refused to provide me with a refund.

I am writing in the hopes that someone will read this forum, and save themselves from financial loss. I purchased a 1 year subscription to eHarmony thinking that this would be a site dedicated to people seeking something beyond a sexual relationship. I have been a member for slightly less than 1 month, but have not been presented with a single match that lives in the state of Illinois. I really don't think that that would be an undue expectation after dropping more than $300.00, do you? 6 visitors. Good grief, I get that in a few hours on OurTime. Something is seriously wrong with the program. DO NOT SUBSCRIBE TO EHARMONY, unless you have a pathological need to throw money away.

This site is too expensive, too restrictive and limited selections in the area I live in. The choices are absurd when compared to what I am looking for. Their approach treats the members like they are children. As for "selected matches just for me" - Ha!!! They send me people that are out of state or 3-6 hours from where I live. Based on my experience, I do not believe their ads that state they have a high marriage rate. Suppose, I do not want to get married? Am I put into a different group. I answered over 1000 questions about who I am and their so called matches are not close to what I am looking for.

After about a month of use, I forgot my password when logging in from another computer. I followed the directions to retrieve my password, only to find out the password sent to me did not work. I tried many times, retrieving numerous passwords of which none worked. They do not have a number to call for customers to call when one encounters difficulty, or the number is so well hidden on the site that one can not begin to find it. My only redress is to cancel my subscription through my credit card with a complaint that I did not receive the services. Their website is obviously so obtuse to the ordinary computer user, so they do not have to provide the services. This practice of deceptive advertising and service should be disclosed to the public.

I cannot cancel my registration much less unsubscribing. I've already contacted the site several times and I do not even the option. The service is horrible.

User unfriendly site. Site is not set up to be intuitive or easy to navigate.

I was an eHarmony member for 6 months. In that time, I received maybe 6 matches a week, almost none of whom was even remotely appropriate. For example, I'm an English teacher who emphasizes books on her profile, and I'd get "matches" who bragged that they never read books. When I complained, eHarmony told me that my distance requirements were too narrow: I wanted someone who lived within 90 miles of me (When I lifted the requirements, I did get more matches - most of whom lived 3 or 4 hours, or more, away). I lived in a busy, heavily populated urban area, not some isolated small town. I went on a few eHarmony dates, most of which were disasters (men with way out-of-date pictures and extreme health problems, someone who borderline stalked me and turned out to be an addict, etc.).

I was on eHarmony for 3 months before giving up. And even at the discounted $30 a month I spent, it was absolutely terrible. Here's the big thing about eHarmony: you can't search for matches. It's all up to eHarmony to provide you with matches and provide you to other people. Unless they give you great matches, it's not worth it. And they're miserable in that regard. They don't:

After eHarmony wasn't going to stop charging my credit card, I decided to go a step further and involve the Better Business Bureau. It can be a long process to make headway in getting them to stop charging your credit card, but after several months and replies back to their response on how I wasn't satisfied with their service and wanted my credit card to stop being charged, the charge was finally not my most recent credit card statement. Of course, I'll have to check every month now until the end of the year (when my credit card expires) to make sure it wasn't a fluke. I even checked my statement several times over, just to make sure I wasn't missing it. I recently got another response from eH via the BBB, but I took too long to respond. Their response was that "they adequately addressed this members concern and have nothing further to add. " Kind of funny that they all of sudden stopped charging my credit card though.

If I could give them 5 stars, I would. This "dating" website is a joke. I joined Eharmony 3 months ago and have yet to receive a match that even remotely matched what I am looking for. I am very good looking woman in her 40's....they sent me overweight, bald, old men in their 60's. Seriously?! THIS COMPANY IS A SCAM!!! Do not give them your money. You will regret it, like I did. I just called to cancel my account and get a refund. (I paid over $200.00 for 6 months). Their response: We can only cancel after 3 days of joining. So they take your money and run. Do yourself a favor and only join legitimate dating sites like Match and OKCupid. I will say it again: STAY AWAY FROM EHARMONY!!!!

I unfortunately joined for a year, due to a special offer. I have been shocked at the expense of trying to contact a person. A set of questions are 5.95 and a secured call would be 6.95. I do not know if the other person is also expected to pay this amount. I would not be surprised that this is the case. I am not a cheapskate, but I thought that the subscription would cover contacting dates. They should have made this much clearer!!!

Not only that they match you with people that have not been there over a month or not even a members, they bill you automatically after 3 months without even an email that you will be aware of the automatic renew. For months, I have not visited due to the poor matching that suddenly stopped, as they claim they don't have good matches for over a month, then I realized that they started billing me via pay-pal for renewals without notice, which is such a rip off.

This site STINKS! They rope you in with promises of ONE MONTH and then keep charging you without your permission, and their customer service STINKS! If something has to be "fine print" that involves MY money it should be in BIG print!

No matches were made in the entire time I was on the site. Members that eHarmony claimed contacted me were either non-existent or their profiles discontinued. Complete waste of time.

I have joined eHarmony twice within years apart. Both times I met people who claimed they were someone they weren't. The first guy had clear mental issues (bipolar), then the next guy was an astonishing 300 lbs heavier than his pic. My most recent was a guy where we started texting. I grew suspicious because it would take him days to respond to just a general text while in the middle of a conversation. That put up a red flag. We had scheduled to meet for coffee but after that I texted him and told him I was no longer interested in meeting him. He got mad and said he would call the police if I kept harassing him. Huh???? CRAZY!!!!!!! Another one. It's too coincidental. I'll never use this website again although I'm no longer a member and they continue to send me matches daily even though I never received hardly any matches while I was a member.

Very surprised how bad my experience with eHarmony has been. I joined at the recommendation of friends, having previously had some success with 'executive' dating sites, but after zero hits in six months have decided to quit the much hyped eHarmony and go back to using boutique dating sites.

I had eharmony subscription for 1 year.. I went on 1 date. I knew I was locked in for the whole year and just stopped using it after about 6 months. I intended to let the subscription lapse out.. and cancel. Two days ago I saw a charge on my account again. When I called it got worse.. They told me I was now locked in for another year and another 3 $70 payments.

After spending 45 minutes answering the questionnaire, I "clicked" on my last answer and nothing happened. I logged out and back in and was taken back to the same question again. It was a multiple choice answer with 3 boxes to choose from. Clicking on any of them didn't do anything. I have tried their site, which is very expensive - 2 other times without any matches at all. I thought I would try again since they were offering a free weekend and am once again disappointed. That makes 3 strikes eHarmony!!!!

I am a Canadian who is totally disenchanted with eH. When I wasn't receiving matches for approx. 6 months, I called eH to ask why. They said I had "disabled" my acct., an action I know nothing about, or even how to "disable". They did extend my membership by 2 months, but unwilling to compensate me for the rest. I wrote to the "top" but only got a reply from the Care & Trust Dept. Majority of my matches were far distances from Ottawa and "outside my settings", and many without photos. I agree that they must use fake profiles... none of my "smiles" were returned and I never met anyone in 1 year. I will NEVER renew, nor recommend eH again.

I joined eHarmony just a few weeks. I am never able to just log in. I always have to reset my password and they don't make it easy. Once I get the code to sign in, it does not let me change the password. I also cannot see the photographs of the matches they send me. What good does this do me? It tells me I need to sign up for more and spend more money. I am really frustrated. Worst dating site I have ever joined. Since I cannot see the pictures of my matches, I have not reached out to anyone yet. I am paying a lot of money for nothing.

I had a one year subscription to eHarmony. I cancelled after 6 months. The matches they sent me lived in different states; had not been on eHarmony for months and marked their profile as already matched; or had simply not been active for several months. The few people who did contact me were total losers looking to get laid, or were looking for a mommy to take care of them in their old age. Their TV commercials are a crock of b.s. I will never recommend eHarmony to anybody.

No options, no number to contact, these people sound nice on the television. No way to understand what is the hold up is - nobody fits my profile, at least let me talk with other single men (divorced or not). Friends sometimes turn into lifelong relationships, if not, some friendships would be great!

I have been a paid active member since February. The promises of matching you with a compatible person aren't true. All I got are matches from people far away and out of State when I specifically request no more than 50 miles away. When I asked about it they reply that I needed to change my settings because of my religion, I wasn't getting any matches. I didn't do it because that is something very important to me, so far I haven't received any more matches. Sadly this company it's nothing but a fraud, save yourself the money, don't join. There are a lot of free dating websites that are more professionally.

I have a premium 2-year subscription with a hefty prepaid membership fee that will be over soon. It was portrayed as being distinctly superior to a lesser membership, supposedly with all kinds of extra benefits for the extra cost. What a bunch of you-know-what. I found it to be just a lot of promotional BS. As for experience with the site itself, negotiating eHarmony's website is difficult and frustrating. IMHO, there is no logic behind its configuration; it's sequence of operations is very confusing. My profile is complete, with 3 pictures on the site, yet I don't think it was viewed more than a dozen times in two years (if that).

Repeatedly stated only wanted to Meet Men in My city (Houston) and all they have ever sent me are matches from out-of-town or out-of-state. They are outright crooks promoting guaranteed matches and blatantly pocket all the millions they can get without intent of fulfilling your requested requirements. As far as I'm concerned, they are out to deceive everyone regardless since no one in suing them. Perhaps a well publicized class action lawsuit will make them a little more honest. Don't know how Neil ** can sleep at Night knowing he has defrauded their members and portrayed himself as an honest, Wise and moral learned pillar of society when he's nothing but a fraud, thief and liar. Have expressed My displeasure to them but they never respond.

I have been a paid member almost one month. Two months to go. I have had 21 views of my profile. My daily matches are mostly out of state or very far away. Most of my matches have not logged-in in over a month. My profile is complete with many pictures. Here is a tip for you considering eHarmony. Set up a profile, but call their 1-800 number before you subscribe. Sorry, I don't know what number I called. I pulled it off the web. I had read some of the reviews and there were mostly negative, but I thought I would be willing to do a three month trial membership. I did go ahead and set up my profile, unpaid.

I shut my matches off 6 months into my 12-month subscription. Then I get hit with a credit card charge. When I call eHarmony, they say auto renewal and that's policy! No way will they refund and they will charge me the next two payments. So I activated my matches and, a day later, they closed my account and won't tell me why but again won't refund my money. I believe this 29-point dimension is bull crap and most of the matches had no compatibility. Also the matches were from Canada or at least 60 miles away! They are a GREED-driven company with no consideration to their clientele or their integrity. I will never use this site again!

They send matches that are out of my area, many don't have pictures or have not logged on in over a month. I am beginning to wonder if any of the "Matches" they send me are real people. I've only met one person so far and signed up 4 months ago. Horrible!

I've been on eHarmony for several months. I fell victim to their TV ads with the guarantee of being matched by professionals blah, blah, blah. I can cancel my subscription, but I will not get anything I've paid back. The vast majority of my 'professional matches' are listed as "a great match who happens to be outside of my settings". Why is that? Did the professionals make a mistake? Upon further examination, I have been noticing that most of my matches come from the 'What If' area of their site. Also in my matches are people that live 100+ miles further than what I listed in my preferences. The cherry on top is that many have been inactive for over a month. I suppose eH's definition of "professional" is a very loose one! I do find it annoying too that I have to remove matches that are younger and older than what I have saved in my preferences.

This is the worst dating site I have ever been on. All this company want is your money. I have tried to cancel my membership to no avail after a few days as I could see the site was not for me. The matches they send me are in different countries, half the time you don't even get replies, you cannot search for matches yourself only the ones they send you. I thought because this company was advertised on the t.v and because it was so expensive to join then just maybe it might be a good site. I would never recommend this site to anyone.

I signed up for eHarmony over a year ago. After paying the 3-month installments, I was connected with men who were so far out of what I put into my profile, it was ridiculous. I also was baffled by how many connections I was given, yet no one responded. I think eHarmony creates fake profile matches. I'm not saying I'm a super model, but seriously, I'm not that bad looking and have a lot offer (shown in my profile). My guess is eHarmony creates false profiles, sends them out so that we all think there is a lot of interest, only to find no one responds. That's not even my biggest problem with this site. I signed up and paid the 3-month installment.

I had paid the Subscription fee of 6 months on May 5, 2014, and had updated my profile & attached photos to my account, and even communicated with 2 out of 10 matches that eHarmony had proposed. To my utter dismay, the very next day when I tried logging into my account again, it was not accessible anymore. And all the blame was this account was not associated with my Email address. But today, guess what? I was able to log into my account after resetting with a new password, and I was asked to redo the entire process of personal questionnaires & Photos uploading despite I had already completed everything during my first log in...

Eharmony REFUSES to cancel my subscription. They said I signed up for 1 year and I have to commit to that time line. I saw NOWHERE when signing up that I couldn't cancel my subscription. IT SAYS CANCEL ANYTIME! Instead I got this response form them, "I'm sorry to hear that you are thinking of leaving eHarmony. I see that you purchased a multi-payment subscription which still has 1 payment of $63.8 remaining and it will be processed on 06/05/2014. Therefore, we're unable to close your account at this time." NONE of this information was present to me when I signed up. It said CANCEL ANYTIME! They are a bunch of crooks! They only want your money. STAY AWAY!

This site is terrible. I discovered as soon as I tried it, it was not for me. Could not find a way to get into my account to cancel. They are not user friendly at all, probably because if they made it easy to cancel as soon as you tried the site everyone would cancel. It is a big rip off, when I could not get canceled in the time period, 3 days. I tried it. The same matches came up, half without pictures, stupid questions that would not help you really know anyone. (Everyone knows what you are suppose to say!) Profiles do not tell you anything. Really no way to meet someone. They know it - if it was a good site they lived up to their advertising; they would have a way to cancel. Now they know everyone would cancel. Do not waste your money!!!! Complete waste of time and money, deceptive advertising, no way to really get to know anyone. Terrible!

I joined eHarmony on one of their "free" weekends. I filled out the lengthy form and waited for matches. I do like hunting, the outdoors and I am definitely a Liberal. Every single "match" was entirely inappropriate for me. eHarmony did not "match" my profile with anyone! The men were athletic and not able to enjoy discussions in my interests. I only received the number of "matches" promised but none of them were anywhere what I had as for in my profile. I am in my 60's, so I knew I would be a difficult match but these men had nothing in common with my profile! I called several times to make my concerns apparent but they landed on deaf ears. Anyone who signs up will get "matches" but I am willing to bet, most of the profiles are not what you had in mind!

This company has some of the worse customer service I've seen. I see others have had issues with eHarmony stating you can cancel at any time but then they require you to pay for the full service even if you didn't use it. I signed up for 6 months, have only used 1. I paid for the first two upfront - that's fine, but I called to cancel the next 4 months and they're telling me I can't w/o paying them more money for services I want to cancel. I understand that this is in their terms and conditions and shame on me for not having read every word of them but having something like that is HORRIBLE customer service.

I wasn't made aware I'd be signing up for a minimum of 6 monthly and that I could not cancel my subscription. Terrible 'matches', hardly any suitable, most live too far away and do not match my criteria. Worst customer service. In fact I think the worst company I've ever had the misfortune of dealing with. Avoid at all costs. You'll be ripped off and with no apology, only be fobbed off with terms and conditions you weren't made aware of when initially signing up. Deeply suspect cancellation policies in that their attitude is you can't.

I signed up for what I thought was a free sign up and a 3 month subscription. I filled out all the info, enjoyed that. I don't like long distance relationships so I put low miles and I don't like drinkers and I also put no kids because I'm too old to have kids. I had 3 and I have 3 soon for grandchildren. They suggested I not be so set on some things. So changed the miles and the children part. I enjoyed reading and sending e-mails. I received some emails back.

I found e-harmony very inharmonious. I tried to cancel membership the day after I had joined as I realized it just was not for me. No reply. Then, when I telephoned recently I was told the time I could cancel had lapsed! She told me I had to pay the remainder of my membership then she would cancel.

I signed up for a 1-year membership based on eHarmony's statement that I would be able to "cancel at any time". I was sent too many long distances matches so I tried to cancel. eHarmony told me I have to pay in full before I can cancel. I checked the lengthy "Terms" that we all agree to based on trust - it says I have to pay in full before I can cancel! So much for "cancel at any time".

12mths ago, joined eharmony for 3mths extended on special offer. 2014 Jan, Feb, March they have taken $55.80 ea month on the 28th. I never opened or used account in six months. This is stealing. I have not given any authorization!!! Try phoning... they say send email, but they are not answered. Bank tells me I have to cancel credit card to stop eharmony ripping me off.

I was signed up on a month-to-month subscription - which their subscription options are not at all clear. I log in and they tell me my subscription is about to expire. I elect to renew month to month. They send no confirmation, no receipt. Then a few days later find a $173.70 charge on my credit card. I log back into the site and find my subscription paid for until June 31, 2014 - a whole year and 3 months from now. I contacted them to demand a refund. They refused because I did not request it within 3 days of the transaction based on their terms of service. It also took them 6 business days to get back to me with this response. How could I have known since they send no receipt - am I expected to log into my bank account every day? How can they use terms of service to refuse correcting a mistake? I would have been happy with eHarmony and referenced them to my friends. Rather I am writing an angry review and not referencing them to anybody. eHarmony - you lost out on more customers based on this.

I tried to cancel my subscription and was told that I still had to pay for the subscription. That is unacceptable. I had no matches, and am very unhappy with this service. I am going to try and cancel my credit card just to not have to pay.

I signed up. All I received matches that were states away (even though I had a 30-mile radius). I rec'd matches with no information, except a picture, and others who were already smart enough to get off the site by the time they sent me the match. Really professional huh? I complained, and was told I should extend my radius to 100 miles, and should add drinking more than occasionally, and not be so picky. Really? Then they told me even though no information was on some profiles, THEY had information and we were a match. Ridiculous. I responded to one email - he was uneducated, spoke like he lived in the sewer. There is no attempt at matching like they advertise. They throw a hundred matches and none were even close. I don't have time for these unprofessional games. They acted like something was wrong with me. Do not sign up for this service. Their ads are spin. They will not return your money.

After signing up for eHarmony in January, I received 3 legit but totally not matched contacts. Then I received 4 contacts that wanted to go directly to email and all were bogus and hacked accounts. During that time, I only had one legit contact that did not pan out either. The bogus hacked accounts are a scary proposition. eHarmony told me the accounts were hacked a few days after the hacked accounts contacted me. I contacted eHarmony about this situation four times. Not only did they refuse to refund my money but they did not show any concern about the situation. They are doing nothing to rectify the hacking situation and that makes me upset and scared.

I have used eHarmony services in past. Was very dissatisfied. I consistently had "matches" that did not meet my criteria. I contacted their corporate offices without satisfactory results. NEW COMMERCIAL: show dating eHarmony couple copulating next to a bed on the floor at at party! Great example of "desensitize to normalize". I will do whatever I can to discredit Eharmoney. They are cheapening the dating process for older persons.

It's hard to be fair to this outfit. They are strictly in the business of making $$. I have been on several different sites and found my life love. In this time on eHarmony, I was allowed 2-3 opportunities to write someone on my own. If you like to fill out endless questions about things that do not relate, go ahead. The way this site is run is like the Gestapo. Their way or the highway and forget about the $$ you have spent for nothing in return. What a SCAM. Some other complaints: trouble viewing profiles, more than 3/4 of profiles I was allowed to see had no photos or what the person was looking for in a relationship.

As other folks have mentioned, I wish I had seen this site BEFORE signing up for eHarmony. I signed up for their one-year offer of $19.99/month. What a mistake! Very unhappy with the platform and the matches I was receiving. For a variety of reasons, I just didn't like it compared to other dating sites I experienced. Nevertheless, I figured I would give it a little more time. So, on the fourth day of my subscription (just one day after the 3-day cancellation period), I called customer service NOT to cancel my subscription, but merely to change the subscription period from 12 months to 3 months.

If only I would have researched eH prior to signing up. Within 3 days, I requested a refund after zero use of the service; they promptly declined. The matches provided have ZERO in common with my profile, and seem to be random at best. It is not possible to even browse other members. You only see what eH designates as a match - which again is ludicrous. Try Match.com, much less restrictive, and improved customer service.

This is the worst dating site I have ever tried. The format is restricting and it did not make any viable matches especially since the majority of the matches were over 200 miles from me. When I complained and asked to cancel my membership they replied that I could ONLY cancel early AFTER I paid my last installment. I have never dealt with such poor customer service and this company is a money pit! They have access to see that I consistently "hid" the matches they picked and yet they still did not honor my request. Match.com is more affordable and I feel has much better options and is easier to use and accommodates preferences! Do not waste your time or money with eHarmony!!!

I appreciate it's a relationship site not a dating site (surely you have to date before you have the relationship though), but like many others I found that >80% of the profiles were incomplete or had no pictures. Compared to other 'dating' sites, the Compatible Partners (eHarmony for LGBT) site is ferociously difficult to navigate, with lots of random sections that are fairly nonsensical. Most sites these days are fairly intuitive to navigate and the steps you have to go through to register and set-up are simple. There seems to be an awful lot of wasted real estate on the website, confirming who I am (I know that!?) and you have to go through numerous clicks to actually find anything out the people they have matched with you. And whilst I appreciate it's rubbish in, rubbish out, I did find it odd that they would match me with people in Sydney, Australia when I live in NY, USA. Perhaps if their data gathering steps were clearer, it might make it easier to set-up so you at least find people on the same continent.

EHarmony decided to cancel my account and I received this canned email about how I violated the terms and conditions... I looked at the T and Cs the only clause I qualify for is the decision by eHarmony to cancel my account for no reason at all. I emailed them and day two never bothered to get back to me. I am wondering if they are still using my profile.

They reset my account to renew. And now they won't give me money back. I set up my account making sure I turned off the auto renew feature and your company turned it back on and charged me. I am being told nothing can be done. I do not want to spend another year trying on your site. All I had was communications with spammers. I refuse to go through that for another year. I replied to their email and the email bounced.

I am engaged to Christian **, a former eHarmony user. We meet after I signed up for a year but meet and became engaged with him right away. I cancelled my eHamony account... as did he. I closed my bank account so you were not able to receive any more money from me. He cancelled, you took him off eHarmony and credited his account. We are madly in love, engaged and live together. Recently though his account was charged 249 dollars. It looks like you people charged my account and reopened me. Credit him as I want my profile account removed... we getting married... and reimburse him the 249 dollars... or I will turn you into News Channel 3. I've done this before and it's way embarrassing for you. Remove me and refund Christian his money. Remove me...now I want no one else and refund Christian ** or News Channel 3 I will report you... they are not kind. Don't think you want that kind of publicity. I don't want my proview on eHarmony any more. Thanks to you, we met, fell in love and are getting married. Refund his money now. Thank you.

Back in March of 2013 I joined eHarmony for 1 year. My subscription was supposed to expire, but instead they renewed it! I logged on recently to see it say, "Stacy, Renew Now." Of course, I chose not to, but today I see they took money from my bank account. I immediately called and Tanisha ** told me I cannot get my money back though my membership is 1 day old. She says I'm in a NEW 1 year membership; however, my account is not new so I don't qualify for the 3 business day cancellation clause. Wait! I did my 12 months and you say this is a brand new contract, so why isn't it new again?

Eharmony auto renewed my account without warning or permission. I signed up for a year and 1 year only. I only found out they had taken a further 48 from my paypal account when PayPal notified me. I rang them and they were totally unhelpful and insisted I had to respond to email they issued following the call. I responded asking for evidence that I agreed to auto renew. They responded stating they could not refund me and could not close my account until I have made 3 further payments of 48. And that they could not provide evidence I had agreed to auto renew. There was no notice they were going to take the money, it is disgusting what they are doing. I feel so strongly I am perusing legal action.

I have been on and off eHarmony for five years. After being matched with my ex-husband (not once, but twice), I wrote to the president of the company and explained it was an improbability that we could be matched since we are total opposites in every way. He wrote back and explained that sometimes distance is used to determine compatibility (REALLY?) and offered me three free months of membership. I have proof that eH matches you with people that have not had active memberships for over 5 years (that's right, FIVE). Apparently when you cancel your membership, you have to delete ALL your information. Otherwise they use your old profile to entice new members. I contacted customer service about being matched with members who have been "inactive for over a month" and their response? "Have patience...sometimes members only check their matches monthly." GIVE US A BREAK!

eHarmony is terrible! Their picture options are terrible. I couldn't ever get them to crop correctly or had the wrong resolution settings. All the pictures were of my forehead. With all their personality crap, they seem to mainly match by profession. I paid for 6 months and joined Match.com at the same time. With Match I had a date within the first week. eHarmony got way too personal way too fast. It was such a waste of money! I logged in before my subscription expired, saw the expiration date and thought it was going to actually expire. No! They automatically renewed the subscription! I am happily well into a relationship with someone I met a few months ago on Match. I just got my refund denial email from their lack of customer support. Match auto renewed as well. Their refund was so easy, automated voice system and it was processed asap. eHarmony is a scam. Avoid it at all costs or it will cost you.

I signed up for what I thought was a year's membership, for approximately $68.00. Because their website is so misleading, it didn't appear to me that I was actually signing on for 3 payments of $68.00. At that point, I thought I had no choice but to put up with it. As I started to work with the site, I realized the following over the course of several weeks: Many if not most of the matches were completely inappropriate - wrong religion, well outside my specified age range, and/or well outside my specified distance. After a couple of weeks of receiving several matches every day, I suddenly stopped receiving any matches at all. At this point, they send me an average of one match a week. When I tried to cancel my subscription, they refused. The best I can do is to cancel after the third payment is made. When I pointed out that they have a contractual obligation to provide reasonable matches, they didn't answer at all. Please add me to any class action suit that is brought against them.

After viewing several glorified yet deceptive commercials for E-Harmony, I was suckered into trying this dating service with disastrous results. I unfortunately signed-up for a yearly membership, paying over $220, just to quickly find out that this was the worst dating website that I'd ever encountered. In the first 2 weeks, they tried to match me up with hideous, obese women who looked like they came from a horror movie. After experiencing 2 weeks of this insulting nonsense, I called E-Harmony to cancel my subscription. The girl who answered the phone was not willing to give me any of my money back & stuck me with their outrageous yearly charge of more than $220, plus had a nasty attitude. To make matters even worse, & add insult to injury, E-Harmony had the colossal nerve to automatically renew my membership several months later after it had expired! Once again I called there to stop this madness & again had to deal with a girl with a smart-ass attitude who acted as if she was doing me a favor by cancelling my subscription renewal & didn't even have the decency to apologize for this fraudulent mishap.

I have been a member for six months and have yet to have actual communication with anyone. I have attached photos of myself so you can see I'm not hideous. I did attempt to work the site, i.e., initiate interactions via the "smile" feature and by "asking 5 questions"... and have also responded to others who initiated communications with me. Have even gone all the way through the guided communication process with several, but it has NEVER resulted in an actual human-to-human connection. I am beginning to think it's just a big joke & the people on there aren't even real... I have utilized a few other dating sites and generally tend to receive several contacts per week, but not with eHarmony - nothing EVER comes of it! This is nothing less than pure thievery. Shame on you, eHarmony & Neil Warren for luring unsuspecting consumers, just to take their money & give no service in return. I definitely would like to be included in any class action that may result.

I signed up for eHarmony filled out all the sections, only to find out that there were only 2 men in my area. There were no men that even came close to a match for me. I tried to cancel but they say they won't because it is a 3 payment plan. What an awful company. They are so impersonal and unfriendly. I am going to do everything I can to get out of this and will be telling everyone I know about this experience. Their advertising is very misleading and deceiving.

I signed on expecting to receive contacts for people in my "local area"..... closest one was 10 hours away, furthest was 4,000 miles away... same country, a continent away... Only received a half dozen or so. When I cancelled the representative told me I owe the "rest of my contract" which is over $120... in addition to $72 dollars due now. So $200 to cancel after what I consider non performance of what they promised. If you live in major SMSA then this may work for you but anyone in rural areas BEWARE of doing anything with these people... unless you are really desperate... If a class action suit, add me to the list of complaints...

I just called them about cancelling my account. I was on a payment program of $24.00 per month for 3 months. I had a hard time with their web page, pictures too big, was not user friendly, difficult to maneuver, not enough choices, etc. I called them at 800 263 6133. I told them the problem and also wanted a refund. She told me they will not give me a refund and further more, I cannot close until they collect the 3rd installment. And if I close now, they will take the 3rd installment payment from my credit card.

I have been trying to cancel my subscription for weeks now. I called and they said there is a link in the account settings. I cannot find it. They talked about cancelling in the first 3 days and that there is no refund and I agreed to pay for a year subscription. They have their policies set up in a way where they trap consumers into a subscription. They emailed me because I wanted to escalate my complaint and I emailed them back an image of my page to prove there is no link. I can't delete my credit card, so I had to get a new one so they can't charge it. Based on the reviews here, I am pretty sure this will end up in a class action lawsuit.

I was so disappointed in eHarmony right after I joined their so called free service advertised on TV. Their methods making up their own questions to ask prospects and have to log in for each and every inquiry they show. I would like my refund and be done with this company. I am on 2 other sites that are perfect for what I am looking for. I hope you can help me on this matter.

I was skeptical about signing up so I did the "communicate free" weekend. That went well, considering I couldn't see who I was communicating with. But since I was getting some responses to my profile, I decided to sign up for the 3 months which was the cheapest option. As soon as I did that, things changed. I would get "smiles" from a guy and a request to communicate and then as soon as I accepted I would get an email telling me his account was suspicious and that his profile had been cancelled. Or I would send a "smile" to someone trying to break the ice and then try to communicate with them and it was like they never existed, no response ever.

I opened an account with eHarmony after which I decided I wish to close it. Surprisingly the option was not available on my account to do so, I have been sending them emails since January 2014 to assist with this issue and to close the account for me. To date this has not been done, they keep sending me the instructions as to how to go on and do this, however the option they are suggesting is not available. The worst part is while they keep dragging me on, they are still charging my card after I specifically stated in my many emails to cancel the service and remove my credit card. The site does not allow me to delete any information including my card number. I feel like I'm being held at ransom. This is the worst experience ever. They are deliberately ignoring me and taking my money. It is an inconvenience to leave work and go to the bank to have them cancel the card.

Basically, the only contacts I had were from over 1000 miles away. I live in Iowa and had no contacts from Iowa, Minnesota, Illinois, or Wisconsin. Most all of them were from Colorado, California, and Florida. I am not going to travel over 1000 miles for a date. Then there were so many questions and surveys that it was absolutely overwhelming. I found out from all of the questions that I was really a match for nobody. It is just impossible to match on all questions. I think it is the worst site for the money you spend which is near $300. It was a total waste of time. I found out that I would have better spent my time counting my ceiling tiles in my living room.

A month ago I received an eHarmony mail from someone who was obviously not the person in the profile. The writing was in broken English, vague and just didn't "click". I reported it to eHarmony. Shortly thereafter I get a generic mail from eHarmony saying the account was hacked and closed. Yesterday after communicating with someone for a few days, I receive an email that his profile was hacked and closed. I was unknowingly texting the hacker! Today, I received another contact from a different profile, again obviously not the person in the profile. I closed my account. It is dangerous. I told eHarmony why and no word from them.

I first created an account on eHarmony just over a year ago. I used it for a few months and went on a few dates, but I just didn't care for the service. The last time I signed into the account was June 2013. In early February 2014 I noticed they had charged my card in December and January. I called to let them know that I wasn't using the account, I wanted to cancel, and I requested a refund. They verified that I hadn't used the account since June, and said they would submit a request for cancellation. Later in February, I noticed that they charged my credit card again after I called to cancel! I called back and spoke to a customer service representative who said that my cancellation/refund request had been denied so they charged me for the full year, even after I told them I wasn't using it and wanted to cancel.

I recently was matched by eHarmony with one pervert and one gay man. I don't know yet what can I do about it. If anyone knows how to handle this please leave a feedback. It will be greatly appreciated! My experience over one month period is highly unsatisfactory. I am constantly being matched with people who don't have photos and minimal bio info and people who are not in my area of interest such as age and etc. despite my clear and firm requests. I am highly dissatisfied that I was charged a fee for full 6 months instead of monthly payments. I will remain on eHarmony for another month and if they keep sending me matches I did not request I will close my account.

Don't bother with this crappy service. It's horrible, the matches are horrible and they only give you 3 days to get your money back. Unaware of this, I called on the 4th day to cancel my membership and was basically told too bad. They would not escalate my issue but instead said they would send me an email to send my complaint to. Of course the response was that I was denied. How easy for them. I would say a 3 day return policy really indicates that they have no confidence in their own product and they are not in any way trying to support the consumer in what is best for them. Don't waste your money. I spent $200 for a year long membership to something that does not find relevant matches unless you change your requirements. Regardless, you should have more then three days to sample a product.

Many years ago I signed up to EHarmony. I stopped using the service but kept getting notifications of names I might be interested in. I never really bothered and just chose to ignore them. Then last year I decided to get back into EH but could not remember my password. I wrote them once and got no reply and subsequently tried several times over but there was never a response that allowed me to change the password and re-enter EH. So I switched to another email address and rejoined. The experience proved to be a disaster with a barrage of men who were not remotely a match for me and a number of profiles that would be posted to my email but when I connected to view them I would be told they were no longer available. After some bad catfishing experiences I opted out of EH.

When I first signed up for this site I actually did not have an issue with it (back in 2012). It may have been because I had to replace my card before I stopped using the site, so I did not have to worry about getting charged again. Back in the beginning of February (2014) - however I decided to try my luck with it again. Having tried to sign up for only 3 months I looked at my bank account and discovered they had charged me for a year ($311)! Seeing I had three days to cancel, I decided to wait till the next day to call. Only the next day I couldn't get a hold of anyone e-mail or otherwise due to their hours of operation.

Someone hacked my account and I am unable to log in to eHarmony. I have sent many emails, but received no response. Since I can't log in, I can't even cancel my account. Apparently, they do not care to communicate with members. I would suggest that future members avoid this site. If you ever have a problem there is no one who will help.

Lie #1) I was originally told that I had three days after initial subscription to cancel without automatic renewal of $134. I called two days after. No such policy exist. I was charged a renewal of 134 for six month of service I won't use.

I never write reviews, but given the hefty subscription fee, I thought I'd help other people save some cash and avoid feeling ripped off. My experience with eHarm was really disappointing due to: (i) the quality of eHarmony's website (technical); (ii) the matches proposed based on their algorithm (none were a good match and it is impossible to avoid this issue as views are restricted to people proposed by the algo. Obviously, you need to trust the way they've modeled it. But I think that if it really worked, there would be fewer negative reviews on the subject); and (iii) the app keeps crashing.

I signed up for E Harmony online dating with what I understood was 3 months and if I wasn't satisfied I could cancel. After trying to navigate that site, I found it was poorly created. I tried to cancel, when I called they said I couldn't cancel until my 3 months were over and I had to pay $55.00 per month. After the 3 month period lo and behold a cancel button showed up. I cancelled only to be charged another $55.00. I called yet again and this time I was told I had signed a contract for a year! I had argued with the eharmony agent for quite some time and then called my bank. Their ads on TV are extremely deceptive, if not satisfied you will get a full refund. I was actually told by their own agent, if we did that, we would be out of business! Be aware of their business practices!

They had us texting each other. They told me he was a great match. The next day, I get a message from Harmony saying that I need to stay away from that guy because he is a fraud, they have been watching him for several days/weeks. So why in the hell sorry would they put me with him. I ask. They said they were not aware. Also, canceled my acct. they're still charging my card.

I wish I had read this site before I signed up for eHarmony. It was a horrible experience. I didn't enjoy the site at all. It was not user friendly and I didn't meet anyone that I was even remotely interested in. THEN, I thought that I chose a subscription for 3 months @ $55, HOWEVER, They took another $55 out of my account the very next month. When I called them, they said that I had signed up for a whole year and that ANOTHER $55 would be coming out of my account in March, the next month. And that I couldn't cancel my membership until it was completely paid for. I told the lady that I was unhappy with the service and did not want to use it anymore and to please just allow me to close my account. Very rudely she denied my request and said that I should have paid closer attention. I HATE THIS SITE, never use them. They will take your money and not provide a good service and then not even care if you are unsatisfied!!!!

I sign up for a 3 month paid for on the day trial for eHarmony over a year ago... Today 10-2-14 a payment of $113.85 came out of my acct a few month ago. I remember seeing another payment of a similar amount but I thought it was just my private health insurance, but this time I know it wasn't it. I am so very angry I try calling and emailing eHarmony but nothing so my only option I think will be to just getting a new bank card and back details. I truly don't recommend this website to anyone.

I too am of the mind that if I'd seen this site I never would have signed up for eHarmony, which is the biggest waste of money ever! They constantly want to introduce me to men who do not have pictures and live 50 miles away! I know they don't have actual people pairing up my pictures with other people's pictures but the matches they send me are also absolutely outrageously not my type! Sorry to be blunt but I'm just annoyed, I get pictures of most definitely fat, old and very unfit men who do NOT match my profile! I get messages from them constantly telling me I should look further afield to increase my quantity, but really why would I want to look 50 miles and more away?

I joined eHarmony for only a day. I decided it wasn't for me and cancelled. The customer care person tried everything to get me not to cancel; even tried giving me another deal that would charge me an extra 10 dollars, but I would only have to subscribe for a month instead of the six. I politely refused for the third time and was told my membership would be cancelled and I'd get a refund within 7-10 business days. When I received my email confirmation for the refund I noticed I was getting two refunds. The customer care person went ahead and charged me the extra 10 dollars after I had specifically declined the offer. I know 10 dollars isn't a huge difference, but it's the principle of it. Now I have to wait 7-10 days for both refunds!

I live in Charlotte NC, and get matches from TN, GA, VA. My setting are for within 30 miles. I contacted eharmony directly, not only do they admit to sending matches well outside of my selected parameters, they admit to sending members that are not even active which means they are not even looking to date, and probably not a member of eharmony - this is FRAUD.....I am trying to get my money back. I signed up for a year and haven't been on this site 3 months - nothing - and then I find out from them directly that they are sending bogus matches. I am angry and disgusted, and if anyone has had any success in getting a refund or partial refund please let me know.

WRONG! eHarmony using young children/minors to advertise for dating is immoral and dangerous!

I wish I had read this site before I joined. I had zero dates on eHarmony. I had not used the site in months and on the day of the automatic renewal tried to cancel the account. Although I was within hours of the deadline, I was told that there was no way I could cancel. They would not waive the annual fee. I wrote to the customer care and was again denied. I called again and was told they would not make money if they refunded everyone who misses the deadline. Oh yes, I can see how banking on sign ups to have difficulty cancelling or forgetting to disable the automatic renewal can be lucrative. I read about how others were able to disable the automatic renewal and still be charged. What a rip off. Please should know about this. I have dealt with other dating site who were gracious about waiving fees. eHarmony is using bad non-customer friendly business practices. Stay away from them.

About 6 months ago E.harmony run an ad on many radios including Praise Radio I used to listen to, that included a sentence 'Signing up is free, now.' After over an hour of work of filling their personality traits questionnaires, the payment page came up. Free sign up was just a trick! Having heard the owner on radio pretending he was Christian, I gave him the benefit of doubt, and this time when I saw his ad on TV, that said 'Sign up now and start corresponding for free.'

Signed up for the new year to be a little more social during the free communication week. Had a few free introductions and then some wanted to email. I hesitated but gave in thinking that they were real messages. Turned out that the users had "moved on and closed their accounts".

I wish I had known about this Consumer Affairs site before and looked up eHarmony before I signed up with them. The matching process is a joke and the people I get matched with are either hundreds of miles away or have not been online for months. REALLY? Match.com is much less expensive (no one year gouging if I choose to do a 3 month subscription).

Joined yesterday, within few hours it wasn't for me. There were survey questions so inappropriate such as if your 19-yr-old son had sex with 16 girl, would you feel this is wrong, etc .so I made complaint via email as this was only way I could even under help questions. Then they reply saying only way to resolve is call 800 951 2023. I had to call my provider have international access switched on only to find the number is out of my area whatever that means. Now they won't reply to my emails or Facebook messages. I only have 2 days left under the cooling off guidelines and I want a refund.

I joined eHarmony more than once, spend several hundred dollars and went on ZERO dates. Match and many other dating sites are more successful. Please trust me and PASS on eHarmony!

I've had a similar experience to most of the people who have complained here. Paid through the teeth for Eharmony on the advice of a relative. Site is pathetic, a lot of dead profiles that were made during their "free communication weekend"...in the end a total waste of money. Stopped using the site 2 months before my account was due to expire and made sure that my auto-renewal was turned off. Yet, when I logged in to check that the account was closed, my account had been renewed and another payment of 140 dollars taken off my credit card!! I have read WAY TOO MANY review from people saying the same thing happened to them to believe this was an accident. EHarmony is a scam site.