eHarmony Reviews

Before I signed up, I received about five matches, none of which I considered. After I signed up, I received no matches.

I tried their free 3 day weekend trail membership and received quite a few matches On or about day four I decided to sign up for just 1 month; that was Feb. 22, 2008. After about a week, I notice the matches are getting stranger and less of what I indicated I was looking for. As the matches got weirder, I wrote them an e-mail complaint through the WEB site. I received an immediate e-mail message that they would respond to my message right away. Well, it was 2 days later--no response. So now I e-mail them through one of their e-mail communications, again no response for 3 days. Then I start getting even weirder matches - one weirdo writes in his about Me, that something his friends know about him is that he is potent in bed! So I report him and send another complaint and ask for the 3rd time for a refund. I went to my account to CANCEL my membership and delete my Debit Card info. I CANCEL but I can't delete my card info, so NOW I AM CONCERNED!

I signed up with eharmony.com for 1 month, and they automatically charged me again without my approval. The amount was $49.95. This transaction is going to make my account negative after I pay my mortgage. I need help.

I thought EHarmony was the way to go. There is no way that I have found to email or call them about my grave disappointment. I was told I could pay $19.00 per month but they took a whopping $251.00 out of my checking acct for the whole year. Then, when I wanted to quit the service, they gave me the option to renew for more money.

I signed up and paid for a three month stint with these people and let it lapse. The barrage of email matches they were sending me by month three stopped at the end of three months as I expected, BUT after two months of nothing I began to get these emails again. They had signed me up for continuing membership and had already billed my card twice before they resumed sending me matches When I called, they said their agreement said they would do this twice; but, of course, who reads to the end of those documents.

I received today the following email from EHarmony regarding the questionable comments I wrote about myself in answer to the profile on their website. What I find so interesting is that I did not go in and change my comments, clearly they did, nor did I request that they reconsider me as an applicant. I find it very interesting that they are clearly so deceptive. It also angers me that they are putting words in my mouth, i.e. editing my comments without my consent. To me this just says more about what a dishonest site this really is. This was their response to my email to them:

Many of the men they have matched me with have turned out to be dangerous. Please see the news story on www.thedenverchannel.com/news/15507635/ detail.html the date is 3/6/08 This is one of the men eHarmony put me with who has criminal charges against him! I shuddered as I read these horrific accounts of harassment and creepy stalking--even damaging these women's property! We went out several times over the course of a couple of months and I am so thankful I always met him at the park-and-ride. How irresponsible that with the fees eHarmony charges, they don't do some sort of background check. (It's as little as $6 to $10, and in bulk I'm sure they'd get even a better rate than that.) My experience with them has been dismal, matching me with reptiles 20 to 30 years older than me with the most coarse, disgusting demeanors. I'm a doctorate level, educated woman. And now I find out how wreckless and dangerous eHarmony truly is, for women at least! I really think someone should start a class action lawsuit against them to make Mr. Warren shape up! So much for his much touted psychology profile eh?

I decided to join, and before I had completed even one half of the requested information was sent matches, which I thought odd. When I finally did finish completing the requested information from EHarmony, I received an email from them that my membership, which had never really begun, was rejected because I had violated some part of their agreement because of what I had written about myself. I find this most odd and confusing. I thought one of the things this website, Eharmony, prides itself on is honesty, yet I was rejected with being honest about myself and my expectations.

I do not know if eHarmony is behind the scams or if there are just members using the system to scam people. I have been on eharmony for just about 2 months now and only about 2 times out of hundreds of matches did I receive matches of very nice looking men. Both were from Idaho and the profiles were very short, a lot of spelling or grammatical errors, and almost the same profile information. The scary thing is that the first guy I responded to and I started to get to know him better. He asked if we could phone each other. I said, No that I was not comfortable with that, so we chatted using Yahoo Messenger. (Probably trying to make money off of the secure call feature.) We chatted a couple of times and then he just closed our Match.

I believe I was matched with several fake men on Eharmony. On 2/20 I received several matches, encouraging me to join. They were from different cities, but all the same state, N/A. Then I noticed that they all wrote in a similar writing style using the same phrases. (I am a writer.) For example, they all said they wanted to take time to smell the roses. Yet each of the men oddly and specifically put the phrase to smell the roses, in single quotes. Other phrases repeated from man to man in an identical fashion. I was about to contact my local investigative reporter on a Boston TV station since it looked like a scam, but when I went back in today (2/21), all those derivative descriptions had been removed, and no states were added instead of N/A. Is there anyway to tell if Eharmony is making up fake men for me? I sure think they are. My proof is gone, but I saw it with my own eyes.

I spent two months going back and forth with this potential match and then auto renewed me for another month, the total of which is $120.

It is shut down all the time, bad service and no number to get a hold of anyone . But so eager to take my charge card number and use people?

I initially signed up for an unpaid account using a comcast.net email address. Months later I paid for a subscription using a yahoo.com email address. I asked them to change the account (email login) to the matches under the unpaid account because I was no longer using the comcast email account. They said NO. I asked them to refund my paid amount and credit it to the unpaid account, they said NO. I asked them to close my yahoo.com account and mark my comcast as paid. They said NO. Then they had the nerve to tell me to wait until the next month and PAY AGAIN for a NEW MEMBERSHIP. I Already have a membership.

eHarmony does NOT 'match you up' with all available matches. Instead, once a day, they conduct a nightly search each evening in order to find more highly compatible matches. Your 29 Dimensions of Compatibility and Match Settings are searched for an allotted period time, this enables your profile to search a section of the data base consisting of 19 million registered users each evening. In other words, they will look at a teensy-weensy bit of their database. Maybe there's a match, maybe there isn't. Oh, it doesn't matter if you're looking for someone within 15 or 30 miles with very specific criteria. In fact, you could open your search to the entire world, single or divorced, with kids or without, etc., and you'll only get a tiny amount of matches trickling in. They don't want to overwhelm you. In other words, they'll keep you on the hook as long as possible. Try www.PlentyOfFish.com. It's free, and it's fast. IT actually WORKS!!! (Also, try www.okcupid.com). Each site is better than eHarmony, but they don't have a $100+ million venture capital investment funding the ubiquitous commercials on radio, TV, and internet.

After you fill out reams of questions, they generate a lengthy profile that is generic and has little to do with who you are. The matches they send sound the same: Helps resolve problems, a balanced person. It doesn't matter, it could just be a stepping off place to make a contact. But they pulled that auto-renew bit with me, and when you call, you get a recording that your call is very important but the call volume is too great and you should call back.

Eharmony has not delivered on being hired to provide quality matches. I have complained about this repeatedly and have not received satisfactory matches. They have even tried to match me with women who have stated in their profiles things which would make us incompatible. I have tried to solve this with Eharmony, but they have so far not lived up to their advertising. Currently, I cannot access my account.

My brother is disabled and signed up for E-Harmony trying to find a girlfriend. He never met anyone nor heard from anyone. He tried to cancel several times to no avail. They still kept charging his account. I called on his behalf and they were just rude and did not try to assist at all.

Eharmony's practice of auto renew billing has multiple problems. #1) I was not aware of it - I signed up for one month - period! I did not sign up for any amount of time other than ONE MONTH #2) The auto renew turned on automatically by eharmony NOT the customer is convoluted and a scam. #3) The customer care number has reps answering the phone that do not have the ability to refund the money that was taken from me without me knowing. $249.75 is the amount that was taken for me over 5 months - I demand this money be refunded to me!

I signed up for three months without an automatic renewal. I manually extended one month, and eHarmony turned on auto-renew. They have been charging my credit card for several months after the month I signed up for, and refused a refund.

I signed up for eharmony a couple of days ago, thinking that I was signing up for the 3 payments of $83.30. Then I found that I was charged $251.40. I called to have this changed and was told everything was taken care of.

I joined eHarmony on August 11, 2007 and signed up for a one-year membership to be billed in 3 equal monthly payments of $83.80. After using the service for a few months, I contacted their customer service department to request a refund because I believe I was mislead. As much as I have tried to have a successful experience using the eHarmony service, it has become clear to me that the type of matches being delivered are not in line with what I was lead to believe when initially signing up. They also show no sign of improving. To date, I never met anyone through the service, either in person or online.

I closed my account with eHarmony in December and then found on my Visa bill that the company has continued to charge me $29.95 per month for their service. When I called their customer service number, their agents, then their manager, said that they had no record that I had closed my account in December, and that I must not have followed their website's directions correctly. When I asked them to mail me a letter acknowledging that I had closed my account, they said they were not able to send mail. They finally agreed to email an acknowledgment while I waited on the phone, but they were unable to get it to go through to my email. I suggested they send a letter, then I suggested another email address. Their agent finally became frustrated and agreed to refund one of the two months they'd overcharged me. I also had to separately request that I be taken off their email list -- their spam rendered one of my inboxes almost unusable. Based on the difficulty with closing an account, on the company's apparent inability to keep or send records, and on the fact that the company will continue to bill you at their highest rate, I would not subscribe to eHarmony.

I did a free trial with eharmony 4 years ago and have been in a steady relationship for over three years, and they send email every single week trying to get me to join. I'm sure it's all computerized, but these people need to get a clue. People who don't respond after a few months are NOT GOING TO EVER! EVEN IF IT WAS THE ONLY DATING SERVICE ON EARTH, I WOULD NEVER DO BUSINESS WITH THEM!

Extremely lousy service and customer relations! First they charged my credit card without my consent even after I canceled. Then they would not give me full refund and would not cancel the brochures I've been receiving in the mail even if I'm already married. Avoid this service.

I tried to cancel my membership within the first 30 days. Help screens showed location in my account settings where I could go to cancel, however, that link was not provided. I sent them an email to cancel and the response I received stated they turned off the auto-renew feature and the account will not expire at the end of the current subscription term, on 1/17/2008. But it also said if I still wish to close my account to call the above 800 number. I called to verify that my account was canceled and was informed that I cannot cancel, since I setup payment with Bill Me Later. I don't understand how setting up my payment with a credit card has anything to do with cancellation of my membership? I informed them that I was uncomfortable using the service and was not interested in continuing. I also informed him that the email I received stated account will be closed 1/17/2008. They continued to repeat I cannot cancel my membership. The call was ended.

I keep getting eharmony on my email for my husband to join. We are happily married for 10 wonderful years, have 2 children and I have unsubscribe 3 different times in the past week. They keep sending this email out and I keep unsubscribing to it and I am getting really mad at this. How doe I stop this?

I subscribed to their services for 3 months. Membership was AUTOMATICALLY renewed w/o my consent. They keep our credit card info in their files. A day after it was renewed, I emailed customer service to cancel it and they REFUSED. I called and it took over 10 minutes for a customer service rep to put me through to her manager. First, she denied having anyone else there with more power, then she said she didn't know when her manager will get in. Third she kept telling me to write a letter. FINALLY I spoke w a manager and they offered me a free extra month and NO REFUND.

Someone used my credit card number to open two accounts with eharmony. Eharmony would not tell me who opened the accounts or cancel the card on such accounts after first requesting this. They did admit that they do not ask for secure number on back of card to prevent such matters. After 2 months and 9 calls to my credit card company, the charges were dismissed. The credit card numbers on the card involved were just released, so being new numbers it would of been a random act (they were not stolen due to my carelessness). The current problem with Eharmony is in reference to first call to them and all the info they took from me. I am now currently receiving SPAM mail from them at an alarming rate. They change the address every time so I cant block it out. What kind of company is this? They let anyone use any credit card without verifying it, and then when you call to complain they pump you for info and carpetbomb you with spam? They did say many times on the phone they must protect the privacy of the people that stole my CC number over my rights.

Someone from England tried that "I love You" thing with me and then he asked me for my e-mail address. Since I'm suspicious by nature I played along until he thought he was going to get some money out of me. I let him know I need money myself and asked him to send me some to assist me in paying off my taxes (laugh).

I canceled my subscription at the end of December and yet they still have my profile on their site. I get eharmony matches and requests sent to my email address. Since I'm no longer a member I feel they are defrauding the members who want to contact me. I tried to email customer service to remove my profile but it comes back to me undeliverable.

I want to be sure that eHarmony.com does not charge me as I have discontinued services. They said they would give me a free month, but I don't trust them. They were matching me with people that I do not believe existed or were not members. I have all the emails that they have sent to me. It should be illegal for them to automatically take money out of one's account.

I was matched with someone by the name of Thomas Brown in Dec 2007...Soon after we started emailing he went to work on a contract with Shell Oil in the UK...it wasnt long before his emails professed his love for me and wanted to marry me...but the problem was that he had some problems at work and needed $25,000 in order to get paid..he never actually asked for the money but i know what he was getting to..i emailed eharmony and reported the situation to them and they told me that they would take the person off the eharmony serivce..that person still appears on my closed communication section..i thought i would be safe to be on eharmony but clearly they do not take steps to protect their customers...These scamers used someone elses picture in order to get people to communicate with them...the person in the photo is probably a victim himself...eharmony has to do something about this.

They charge your card more than a day before the service expires. They won't give refunds. If you use the service cancel way ahead of time and they let you use the service until it expires.

I have a serious complaint against E-harmony--one which involves subscribers attempting to commit fraud. I was matched up with an individual, reportedly an architect from California, who was raised in England. When we first started chatting, he claimed that he got this job renovating a building in Nigeria and that he would be out of the country for about 6-8 weeks for this job. He asked if I would join Yahoo IM so that we could continue chatting while he was there working, which I did. After chatting and talking on the phone with this person for 2 months, I received a phone call from him saying that he needed $2,000 dollars in order to help pay the tariff fee on a shipment he ordered to complete his project. While I am smart enough NOT to fall for this kind of scam, he and others may be attempting to defraud other women on E-Harmony. I believe this person to be a Nigerian who developed an elaborate and believable story to defraud me.

Their emails are as obnoxious as that liver-lipped, dried up, excuse-for-a-man who thinks calling a survey 'points of interest' somehow makes it 'scientific'. The endless emails are as useless as another dating website.

Eharmony purports to be a selective match service. Well, I joined only a week or so ago, but I can tell it won't work. Their website (which you can't see until you subscribe) is covered with pictures of models in their 20's, which is pretty depressing. If you looked like that, you wouldn't need to join eHarmony! The latest scam is this $5.95 Rely ID service they are trying to pitch - pay $5.95 so people believe you are who you say you are - it's not even a background check, it's just your promise that you're not lying. It can't work like they claim, but you don't see that until you subscribe and become privy to its inner workings. Don't subscribe!!

This company automatically bills your credit card with no notification whatsoever. They claimed that they send a courtesy email that this billing is taking place, but that was not done for two months in a row. They make it difficult and confusing to change the automatic billing defaults that they set up for each customer on their web page, and then claim it is the customer's fault that they are billing your credit card with no explicit notice. This behavior is from a company whose main business involves emailing people. .

They did not have any compatible matches for me in my area, so they substituted Flexible Dating without asking. Of course that is not what I signed up for, at these prices. I can find that on any other site. I would have preferred to cancel my subscription for a refund, but that was not an option.

I left a message to cancel out my account as of 12/26/07. I called again and left a message on their answering machine. And I have not heared from then since.

I signed up with eharmony and they had options for one, three or 12 months services and I picked the one month service and they automatic billed me for another month and I can't get a refund. They said when I signed up there was a box to automatic bill me monthly. Then why do they have those options and let you pick one month then automatic bill you. Why would I check off that box which was not there when I signed up? I checked the box for only one month.

Eharmony's practice of auto renew billing has multiple problems. 1. Turning off auto renew on the website is difficult and convoluted. To turn off auto renew, you have to stumble on the right place. 2. The site auto renews prior to the current subscription expiring, thus billing the customer for an additional time period and preventing them from turning off auto renew. I was billed to renew a service that hadn't expired, then told I couldn't cancel the service. Customer service attempted to redirect the conversation by phone and failed to address concerns by email.

I cancelled my membership by E-mail, and they say they had no record of it. I will change all my bank numbers and never do internet business again. If you don't like a product or service you should be able to cancel at any time.

I believe eHarmony is running a scam with their auto renewal practices. If you are considering signing up, DO NOT SUBSCRIBE to EH!! In late December I used the My Account settings page to cancel my subscription, which was paid through January 6, 2008. On January 4 I checked my account and even notified one of my matches that I was cancelling so he would know why communication would be stopping. Imagine my surprise on January 5 when I received an email that my subscription had been automatically renewed! I immediately called Customer Care and was told I must not have cancelled correctly and they have a strict no refund policy. James at EH said he saw no record I had ever cancelled. I KNOW I did - I distinctly remember clicking to continue when the prompt informed that I would no longer be able to communicate with matches after January 6 if I continued. I am so frustrated! This is not right. My next step is to dispute with my CC company. If you are considering signing up with EH, take my advice...DO NOT Do It! Besides their fraudulent billing practices, the quality of the matches is disappointing. They were rarely within the distance parameters I set in my preferences and the matches had very little in common with me. Makes you wonder about the 29 dimensions...

The company continues to use my personal information in their data base. I get frequent notices of people that want me to contact them. The way the system is set up Ican't do that now that I terminated the service. I feel badly for the people who have seen my information on the e harmony site. It is not fair to use it and know that the people who receive it are led to believe that I am still active on the system. This is misleading and hurtful to the recipient because I can not and will not repsond.

You cannot contact these people by email. I have been happily married for 40 years, but I am sick to death of the commercial they run on the radio, over, and over, and over. I would like to tell them that the saying is, "Hit the nail right on the head." I have no idea how you would a hit a nail That closely to the head. Anyone that has used a hammer knows that you either hit the nail or your thumb. Can't believe they keep running this commercial.

I cancelled my account 2 weeks before it was due, and turned my matches off. There was no way on the web site to turn off the automatic renewal, but I thought (there's my problem) that if the account was cancelled that would be turned off automatically. I received an email the day it was supposed to end saying they had renewed me, I sent an email right away to cancel that. They claim they never received the email, and when I got back to it they told me it was too late. What I have done, and we'll see if it works, is I disputed the charge through my credit card, and I contacted the Better Business Bureau in CA. They did respond and offered me a free month (like that is going to happen), or a refund. We'll see if they follow through. Currently eHarmony has a BB rating, which is pretty good. But from what I read here and from my friends they don't deserve that. I would recommend others file a complaint.

On the 1st of Jan I received an e-mail telling me I've been charged $29.95 for service up to Feb 1. I do not want or need service. According to them I had some recurring service on by default on my account. I was not aware of this; if I had known I would have had it turned off already. I asked them to refund my money and close my account because I have no use/need for their service. They refused and said it was against their policy. So, now I am stuck paying for service that I don't want or need.

I fell for eharmony's FREE communication weekend. I signed up and found my mailbox full of men that wanted to communicate with me. However, I wasn't allowed to first of all see what they looked like--an important aspect in determining attraction to me and secondly, when I tried to communicate, they have this little control game where you never actually get to talk to the person without it costing you fees. I just wanted to be able to give the guys my email address and start from there. Its just sucks you in to paying their fees. I am not desperate enough to pay nearly $60 to hopefully get a date.

eHarmony is a real scam and unfair business. I read all the complaints and thought my experience will be different. Not at all! I signed up and created an account to use their free communication weekend advertised everywhere, no way to miss it! I started communicating with some matches, and all of a sudden my account stopped working. I believe they deactivated it as they noticed I had already some communication with members. I contacted customer service and UNBELIEVABLY they just denied existence of the account.

I had been solicited by SPAM by e-harmony. They offered a free trial. I filled out their interview sheet completely only to find out I was rejected. Could it be that the free trial is fraud? I wonder if they would have turned my money down had I subscribed through the regular channels.

After two weeks of signing up for the service (a one month agreement) I knew it was not for me, so I turned off the automatic billing. On December 4th I was billed for the month of Jan.; on Dec 5th I called to explain I turned off the auto renewal, but I was told that their system said I did not do that. This made me angry--being told I did not do something I know I did. The CSR then asked me why I waited a day to call; I told her the on the previous day I was at my grandmother's funeral and my eharmony account was not the first thing on my mind. They refused to credit me. I asked to speak with a manager; they told me no. I called my CC company to dispute the charge, then I logged into my account and again canceled my account again! I continued to get matches from eharmony via email. On Dec 20th I emailed them telling them I closed my account and to remove my profile.

I have tried and failed to contact EHarmony.com to stop sending e-mails regarding possible dating matches. I did use their service as a trial, but after one month I found that the matches they were sending me were non- existent. I have let them know I am not interested and was terminating my association, yet EHarmony continues to charge me a monthly service charge for services I have long since requested to stop.I have also tried to recontact them via e-mail without success. This is so frustrating that I am requesting your assistance.

After sending me hundreds of matches and offering me a good deal on 3-month sign up of $59, I decided to try it out. After 2 days of corresponding with matches that they sent, O couldn't seem to sign on anymore; I kept getting technical difficulties on the site. I tried to send e-mails; they kept getting returned--just like they didn't exist. I really thought this was a reputable company; what a joke! How can they get away with this? It's like stealing. I don't even get any more of their so-called matches. Why doesn't someone close them down? You think that because a business has been around for years that it's ok, but I guess you can't trust anyone.

I have continued to contact Eharmony to cancel my enrollment; they continue to charge my account $49.95, and I want it canceled. Anything you can do to assist me I would appreciate. Thank you.

I have been a member of eHarmony off and on for a couple years. I have paid different rates, ranging from a single month rate to their '3 for 1 deal'. This fall, I had a subscription for 3 months for $59.95. When the subscription expired, I received no notice, and they charged me $59.95 for 1 month renewal. I tried to complain that I wasn't sure I wanted to renew, and if I did, I would expect to receive the same rate I had been paying. SO I was a victim of STEALTH BILLING, as I have labeled it. Of course I could not find their telephone number anywhere on the website...but found it on the net, amongst all these complaints!

I fell for it again!! After several months have gone by and several emails from eharmony stating I could save 50 percent for 3 months, I finally signed up again at $13 per month for 3 months. Well......after only 5 days of using the service (with no new matches) now my password and login name are not working. I can't contact customer service via email because the page says there are technical problems, and there are no phone numbers listed to reach them. This is so frustrating and I will never do this again. I just hope I don't get charged again for auto-renewal like i've been reading has happened to so many others.

EHarmony is an expert at playing on the heart strings of single people and could care less about their matching services. They are in the business of making money up front for services they do not perform--and you are out of luck, time and dignity... and wonder how you could be so stupid. eHarmony is in the business of playing with people's feelings and need for a meaningful connection. Like most complaints I've read, their relationship matching based on 19 deep compatibility issues was pathetic. Some matches I received I had nothing in common with. They seem to discourage you from showing your personality profiles because it is so canned that it's like reading a horoscope in a grocery store tabloid. I had very few matches in the area I lived in and always put that as a priority; I was usually matched with people living on opposite coasts or such small towns in the Midwest, I've never heard of them--and I am living in one of the top 100 largest cities in the US. and established in my career and life.

I canceled with Eharmony several months ago. I did this for several reasons. One, the matches I had been receiving were terrible. Also, much of who I was had changed after my return from my nearly three year deployment in Iraq. When a person is in a war environment for thirty months, he/she is going to change a lot. I contacted Eharmony to ask if it were possible to retake their questionnaire, because of who I am now. This was a no-go. So, I told them that I no longer needed their services. I logged into the site, unchecked the automatic renewal and sent an email to Eharmony, via their site, requesting cancellation. I called them and requested cancellation. I changed my account so that it would not renew, and I sent an email via their site.

I joined Eharmony on 2 separate occasions at a cost of $59+ for 3 months each. They send you emails on a regular basis wanting you to sign up saying that the longer you join, the cheaper it costs per month. The least amount came with a year subscription paid upfront all at once. But my concern is if you find someone in less time than your subscription, do you get your money back for the unused months? I could not find info on their website that addressed this concern. What a rip-off these people are! As soon as my subscription ended I received emails giving me an even better discount for yet another 3 month subsciption but it had a specific expiration date attached. First of all $59 is not the cheapest rate for 3 months as they led me to believe. A male friend of mine who filled out the Eharmony paperwork but never joined, also gets their email solicitations but HE was offered $14.95 per month for 3 months. This smacks of sexual discrimination. A similar tactic was used by Victoria Secrets offering males less for the same product vs females who had to pay more. They were investigated for this practice. I think the Attorney General should be looking into this as well.

I have contacted many customer service reps, and even a supervisor about this. I have also sent at least 5 emails. They are not delivering on the product. I have not had any matches in 3 weeks. The ones I have had have not been what was asked for. I have called and asked for my money back several times and they refuse to give it back. They just try to talk me into staying or say something like they can give me an extra week. I said, "No, you do not deliver on your product. I want my money back." All they say is that their sorry and it is past the 7 day cancellation. I don't care if it is 30 days, this company is not delivering on the product. I have had no matches for weeks. That is just ridiculous. I want my money back now.

What a rip off e-harmony is! They bombard you with advertising (television, on-line banners, spots on their own website), about their free communication weekend, clearly stating the dates & times that it would be available then without warning, cut it off a day early. When I used my resources to actually locate a telephone number for them (which is NOT available anywhere on their web-site) I was told that the early cut off of the free communication period was a mistake, but the only thing they could do to make up for it was for me to purchase a 3 month membership for the price of a 1 month membership.

Although I was able to cancel my membership online without additional month fees I agree with many of the other comments on this board namely they seem to wait until the last renewal minute to find new matches eand they match non-paying/inactive accounts. After speaking with one of my new matches I realized we had both been members for months (much of the time when I wasn't receiving matcheds). We were all of sudden matched when it was time for me to cancel. Also I don't like the idea that my picture and profile is sent to non-members with whom I can't communicate in the hopes they sign up. (In their about section they actually state this is a reason they match you with non members). If your going to use me or anyone else at marketing bait we should be paid.

I am married and these emails are upsetting my wife and threatening my marriage.

I wish I found Consumeraffairs.com before I signed up with eharmony. What a waste of money and disappointing experience this was. I signed up for a three-month membership and have two more weeks until it expires. I am now being FLOODED with 'matches' - eight in one day. The only time I had more than one match a week was the first two weeks of signing up. Other than that, I would, if I was lucky have one match every two weeks or so. Needless to say, I have not met one person on this site. It's a SCAM! More than 90% of the time the matches were in-active or of non-paying members who cannot access our profiles. The company just keeps sending these in-active profiles making us think there are so many members and opportunity. Luckily, I caught on early because most of these male matches would not respond. Why would anyone pay good money and not respond at all?

I have been billed $83.83 twice and only been able to log on 3 times in 3 months. It took 6 tries to talk to a person.

I have lost about $200.00 form my crdit card company in which I had them charge to my credit card in hoping that I would get what I had expected, but the expectations had failed me.

I was not satisfied with eharomny.com. The matches THEY sent DID NOT match my profile AT ALL.

Exactly as stated by the dozens already on your site, eharmony.com charged my credit card after being told not to. Rather than argue with them, consumers should just tell their credit card company not to pay them as the charge is illegal. I got a lot more satisfaction from my cc company than I ever did from eharmony.

I signed up with eharmony to find singles in my area of a specific age and race. I have received everything but what my profile specified. I am very unhappy with what they offer, and their not heeding any of my profile requests finds me wasting much time and angers me. I have been taken advantage of. I am canceling my membership. I hope I have to problems doing so, and also would like a refund for the three days I have been a subscriber.

As a lot of other consumers indicated, I was charged for an automatic renewal that I did not want. After signing up, I immediately went to the account settings portion of EHarmony and disconnected the auto renewal. Well, my AX was just charged 2 days ago. I called the 800 number and they said they would not refund my $25.00. What a rip off that company is. I can only imagine how many people DO NOT renew. They really lack in customer satisfaction and I would not recommend that anyone ever use them. It's only $25 but I can only imagine how many others experience the same thing.

They auto-renewed my account several times without my permission. I finally found a number after weeding through pages upon pages on their site. Spoke with a rep who would not refund me the most recent renewal fee for $29.99. I'm pissed. I'll never use their service again.

eHarmony took my credit card on a 3-month trial. when the three month trial was up, they automatically renewed without my authorization.

I signed up for one month. They charged me for another and another in spite of frantic emails saying, "STOP, you're not authorized". The guy I finally talked to (my credit card company gave me the number) stonewalled and said he'd cancel me for the future but he would not refund the almost $100 they charged to my card.

I signed up for eharmony 3 weeks ago, and they have sent respondents not in the age group I requested, height, or type of individual. I canceled but am unable to find ANY customer service number to complain or request my money back. Thanks to this site, I now know that I too have been taken advantage of. The people at eharmony are nothing more than vultures preying on the lonely. This company should be shut down. I wish I had researched eharmony's reputation before subscribing.

Eharmony sold my name to a magazine. This is invasion of my privacy.

I can't get logged into Eharmony. My name and password don't work, and I can't make contact to Eharmony to get it working.

They have charged me for 2 months at 59.99 permonth and i will have to cancel my credit card number so every one who uses my number will not have their charge go threw and i will have to contact all of them and pay fees for their failed transactions.

120 USD stolen from my account.

Broken marriage . Not able to reconcile with him doing this.

I perused eharmony's site for the free trial period advertised on T.V. because it looked like a service I would enjoy.

Terry or Amity, OR:

Worst of all, they signed me up without my permission and overdrew my account.

Money was taken out of my account that I don't have available.

Although eHarmony boasts of having over 13 million people in it's database, the very first day, after having introduced about six women to me (none were even close to my taste and background) told me that it could not find a single match for me.

I paid for one month at $59.99 and started communicating with some of the members. Most of the matches were of horrible quality and did not fit the criteria I was looking for. I sent messages to a couple people and did not get a response or any activity at all for that matter, for over two weeks. I called EH to ask if there was some kind of hold on my account and they assured me otherwise.

I cancelled my subscription to eHarmony in early April 2007. Despite eHarmony's acknowledgement of this, they continue to bill and collect monthly fees via PayPal. I have been unsuccessful in stopping these automatic withdrawals from my account. Despite my requests being given reference numbers, all of my correspondence has been ignored

Eharmony failed to credit me (as promised) the $59.99 after I went to cancel (in time) on their web-site and also sent them an e-mail. I called them on the next business day and they said they never received my cancellation via the web-site, or my e-mail. I have an e-mail from them on June 30th, the day I was supposed to cancel and still be entitled to the refund, but they are saying they never received my e-mail! Customer service from the manager was terrible. Said there is nothing they can do. Quality of matches on the sight are beyond terrible.

I have been a member and have received matches of people who are no longer active members, and who don't meet my criteria at all. For example, I'd mention that I'd like someone without children and they send me tons of fathers. I also do not receive a renewal notification by any means, but they automatically renew anyhow.

My subscription just recently expired and have continued to get notifications of matches. This proves to me what I have suspected all along, and that is that members recieve inactive account members as matches. I actually asked customer service if this was the case and they assured me that it wasn't. Now I know that they are bold-face liars. The most recent one wants communication with me and will have to just sit and wonder why I am not replying. Eharmony is PATHETIC in their business practices!

I joined EH in Jan 2006. I was promised 12 matches. By Jan 2007 I had only gotten one. EH gave me an extension for Jan 2007 to April 2007. By that time I have still not received my 12 matches, so they gave me another extension which should have run from April 2007 to July 2007. However, EH cancelled the extension in June 2007, without explanation. At the time my extension was cancelled, I had only received 10 matches.

E harmony saved my password. I did not write it down. I can not get in now. They keep sending me a link that doesn't work and when I copy it and type it in, it doesn't work. I have tried to contact them repeatedly with no results. I have never received a contact that ever answered any questions. Or, if they wrote to me, never again wrote back.

After cancelling service, I continued to receive contact from interested parties because EHarmony leaves your profile on their site for people to peruse, and they add this to their claimed number of members! Pathetic!

I was supposed to be on the 3 month plan for e-harmony .com, but instead they just keep charging my credit card with out any authorization. I called them about 2 weeks ago and tried to cancel, and was told they would stop charging my credit card, but to no avail there the charge was again on my monthly bill again.. I have no idea what to do now. I even went as far as to try to get my credit card not to keep charging me, but they wont unless they get a phone call from e-harmony.

Had specific questions that were not addressed in their help. I sent an email to customer service and received the same generic email back 8 times. I am so glad I did not give them any of my money.

False advertising. My matched dates are all overweight, overly obese persons. I need to cancel my last two months but not allowed to.

I signed up for one month at eHarmony and opted [in a check box] to only do one month and decide later if I wanted to do it again. One day after the month was up, I noticed a debit on my bank account for $50+. Knowing there was a mistake I called and tried to resolve the matter w/ eHarmony. I was reassured that since it was less than 24 hours since the debit posted and I had called that it would be refunded. BUT I first had to submit a letter in writing by smail mail. I asked why I could not do it by email and they did not have an answer. This is where is began to get fishy.

I just received my bank statement and much to my surprise eHaromny withdraw money from my account without my authorization. I spoke to customer service representatives who advise me that there was an auto renewal button on the page in which I purchased (the one month subscription). I did not see at the time of purchase. A one month subscription mean just that (one month). I purchased this option to see if this was something I would be interest in pursuing. If I intended to continue on with the subscription I would have selected another package option other than what I choose.

I completed the profile as required to join. Their terms of service specifically stated that I had three days to change my mind. On the second day, I phoned them and said I wanted to cancel and was doing so within their 3-day time frame.

I think this service is horrible. I have gotten no matches and out of all the messages I sent out, I have gotten no replies because either they aren't paid members, or have not used the site in years.

I signed up for a free one-week trial with e-harmony. I found that I didn't like the quality of matches I was receiving so I canceled the subscription within the week time frame. When I signed up, I used the Bill me Later option. Lo and Behold, one month after signing up, I received a bill for the services. I called up Bill me Later and they strongly recommend I pay the bill (no way!) while I dispute it with eharmony. No way. After quite a search I finally found the eharmony phone number. I explained that I signed up for a free trial and then canceled. The representative said, we show that you signed up for a free trial AND purchased a subscription at the same time. What!? How is that possible? I signed up for a free trial and was required to either give my credit card information or the Bill Me Later sign up. I had no other choice and she's making it out to be my fault. I was on the phone for 20 minutes with them before they finally agreed to refund the money. So let's review: I signed up for a free week trial for which they require credit card number or sign up with Bill Me Now. I cancel within the time period. They then claim that I signed up for a subscription at the same time I signed up for the free trial. (what!?) They tried to say they would not refund the charge. Though I finally got the charge reversed, I think that's a highly, highly deceptive business practice and I certainly won't be using them ever again. The EHARMONY CUSTOMER SERVICE number is 800-263-6133. It is impossible to find on their website and difficult to find on the web.

I logged on to eharmony for less 10 minunits then canceled out. I now have a bill from, "bill me later" collecting service for 59.00. This is a months subscription that im not getting or using.

I tried everything I could to contact them on negative surveys about how unhappy I was with the service and replying to their emails. Funny they can email me, but I can't email them. Then, just today I found they had debited my account without my permission for $29.95. This place should be investigated by the Attorney General.

I paid $99 dollars for dating services with eHarmony.com. I am not able to access their site using my password and username.

My kids gave me a 6 month subscription to eharmony.com for Christmas wanting me to find love again. I enrolled in January and by February knew it wasn't worth it since I found out they give people 3 to 7 free days and they send those people to you as matches and because they haven't paid they never can respond so you have 99% who don't every respond to you.

Sign up for a one month subscription but eHarmony continued to take money out of my account when I did not authorize. I e-mailed them three times to correct the problem, they never responded.

I signed up for a 1 month subscription. I was then billed for the following two months. Once I caught on that I was being billed I called and asked for a refund stating that I had not accessed the site for the two months I was billed because I did not know I was still a subscriber. The representative quickly stated he would not be able to refund my money but offered a free month subscription. My question is why would they offer a free subscription but not refund my money.

I joined eHarmony for 3 months. After this 3 month period I wanted out because of the quality of matches I was receiving. I had indicated on my subscription form during month 2 that I did NOT want to be automatically renewed. At the end of my subscription time I was automatically renewed for another month.

Eharmony makes matches with people that are not members. They do this by getting you to complete an eharmony profile but if you decide not to make payment and join, they still match you with other paying members. How do I know this? I completed the Eharmony profile but never did join. I continued to get emails for weeks with matches that they had made between me and other members.

I signed on for 1 month on January 14th but they automatically debited my bank for another month. I located a telephone number and when I called on February 18th I was informed that my money would be refunded. When the money was not replaced in my account, I called and was referred to their documentation and an email they sent which totally misrepresented the telephone contact of 2/18. They denied stating that my money would be refunded and informed me that I would have to correspond via snail mail because email is not reliable, it gets lost.

I signed up and paid for a one-years service with Eharmony in July of 2006. In November, the account would not accept my password so I was no longer able to access my account . After many emails with no response, I was able to track down a phone number (which was no small task). After speaking to someone who verified my account was unused, I was told I had to respond, in writing, to get a refund.

I have asked on numerous occasions for my Eharmony membership to be cancelled and they continue to charge my credit card. When I try to log on to contact them, my password does not work and the link to retrieve my password doesn't work either so I can't get in to the site.

Because I'm shut in, I wanted to meet people over the internet. I joined eHarmony January 07. Being on fixed income, I was hesitant, but decided to try it a month. It was never possible to respond to people, not that there were very many. I never had an exchange with anyone! I began emailing them over and over again to close my membership. This went on for several weeks, with no acknowledgement. It's virtually impossible to contact them. They billed me for a second month on February 15, 07! I've received 2 emails from them, referring to my membership as though I still have one. I cannot afford this, but I have no way to stop them!!

They advertised a free weekend to communicate, but fail to provide a working site on the last day. So naturally everyone who finally got some kind of connection started, cannot answer back. What a cheap trick to get more subscriptions

They advertised a Free weekend to communicate with matches so I registered (lengthy process,time consuming) and sent the first questions to three nice guys. But, eHarmony does not let you go right to an email with a match, they keep you going through these computer-generated steps. Eharmony is very tricky and does not let you actually do any communicating during this FREE weekend, nor do they let you see any photos of matches. It is all rigged to get you to spend $60 for a MONTH of matches.

I got on line with eHarmony to find a lady to meet. I paid the money for a half year up front. I told eHarmony that I wanted matches within 25 miles and they only sent me one, all the rest have been over 100 miles and not even what I was looking for. I have not heard from eHarmony at all for 2 weeks. They should return my money.

I joined eHarmony and found them to be useless, sending me people who did not match my profile. I cancelled, but yet still receive matches from them who still do not match me. They say to contact them via email to stop them from sending me information, but I cannot get their site. They keep sending me a form to rejoin and I keep deleting it, but that doesn't stop them. I think it's unfair to their members for them to send them my name when I don't belong.

I signed up for e-harmony for six months. After one month I realized that the matches were incompatible, halfway across the country, or obviously bogus. One was downright obscene, and I signed up for Christian matches. When I complained, they suggested posting a photo, which I did. Still nothing.

I signed up for an eHarmony subscription and paid in advance for one year. Since I have been a member they have sent unsuitable, unattractive, unresponsive and otherwise worthless matches to me. People I have clearly no compatibility with, many too far away from me, many who never respond in any way.

I signed up for one month and paid by PayPal. I was thoroughly dissatisfied with eHarmony and ceased using the account within the month.

I signed up for a FREE trial, tried to cancel. I was talked into accepting another free trial, which I accepted...not KNOWING how devioius these people are. I cancelled ONLINE and I called AND it said my card would not be charged. It was. As a matter of fact it was charged from day one. They gave me a hassle said no refund too bad etc. etc. Said the date was past YET I did cancel ONLINE in plenty of time. Why else would it say that my card would NOT be charged? Someone should take care of this company once and for all. Its ridiculous to have this many complaints and yet they can still operate.

I am trying to cancel my subscription. The quality of what they are sending me as matches are trash. there is no phone number to contact them or address to write to them. I sent an e-mail stating I wanted my subscription canceled and asked for confirmation of this and still no answer and they keep sending me matches. I asked them to please do not send me any more e-mails regarding matches and they still are e mailing me.

On Friday, 11/24/06 I signed on to a free weekend that e-harmony was having. I did not get any matches until Monday ll/27/06, which in order to respond I had to join. I joined on that day and within one day I had more than 20 matches that kept on coming for two weeks. I never thought that this site, which was a considerable amount of money, would send MATCHES THAT WERE COMPLETELY OPPPOSITE OF ANY OF THE QUESTIONS THEY ASKED FOR MATCHING PURPOSES. All of my matches were very far from my home,i.e., Canada, Connecticut (@20), New Jersey (@10), Vermont and many more.

I joined eharmony.com and was billed $170 on December 28. I tried to cancel my membership after seeing the type of matches they were sending me.

I signed on for a free 7-day trial, after taking a fairly astute personal evaluation. Within 5 days I received some shocking matches (clearly, questions about ethics, morals, and politics outside of sex should have been included in the survey). The men in my age range that seemed decent all wanted to raise Christian children--not an immediate goal of mine, which I had clearly stated. Also, they were remarkably unattractive. There was nothing on which to build conversation.

EHARMONY CUSTOMER SERVICE 800-263-6133

I have tried and tried to cancel my account with Eharmony but each month the re-new my account for one month. Please, I just want to cancel with out any hassel. Eharmony just wont let go. Ill never do business with them again. Another thing at the end of my contract is the only time they find a match for me. Just Close

I joined free on a promotional ad, and paid for a month and stated to not renew automatically. They did anyway and when emailed a complaint to the customer service dept. They said we can't refund, but we will give you a month free, however at the time my month free shoud have starte thay cancelled my membership for lack of payment. The whole experience was such a rip-off. They matched me with a lot of men, but not a one answered my questions. I have two girlfriends who joined at the same time I did and they matched us up with the very same guys and they never responded to either of them either.

I made a mistake taking their free? matching profile.. When I tried to fix the mistakes, I was told that the original profile taken by me was almost impossible to change. After checking the charges (very high) for monthly rates, etc and the already complaints I just read, it seems that I just happened to luck out. So now I will just stay away from the EHARMONY.COM company.

Had been client of eharmony.com for about 3 years. Subscription ran out and I renewed for one month. Then renewed again. Decided to let subscription run out. When I originally subscribed, I had set account to NOT auto-renew. Have just found out they auto-renewed my account and charged my credit card for highest monthly rate without my written permission.

I've contacted eharmony via e-mail for the past three months, asking their assistance in cancelling my membership, but have had NO RESPONSE from them. But they find it convenient to e-mail me to advise that they've just renewed my membership for another month. If I DON'T HEAR FROM THEM WITHIN THE NEXT WEEK, I WILL SEEK LEGAL ASSISTANCE TO CLEAR THIS MATTER!

I joined eHarmony on a special 3-month deal. After joining, I received only one match. The match did not meet my distance criteria (the match was located 1-1/2 hours away). I inquired as to why I received this match and they couldn't answer my question directly. The just gave me their canned email and verbal response when I later called, that they match on zip code and, that if the person they matched me with entered an invalid zip code, it could match with me. Nobody would take the time to find the exact cause for the mishap, and I was told that the match counted as one of the three guaranteed me for my 3-month trial.

On September 4th 2006, decided to join the ehormony program. Not too long after I had an email forwarded to me to let know that there was no match for me.

I believe eHarmony is throttling matches to their users, as matches are only sent when it's time to collect membership fees. I signed up for my free trial membership. I received no matches until the trial membership was nearly at the end. I signed up for a three month subscription after receiving one match. No pictures, no response from the first match.

I signed up for a 7-day risk free trial, by registering for a 3-month subscription (total cost $110) with the understanding I could cancel within this time for a full refund. After only a few days, it was very clear that this was a waste of time. I received a lot of matches, but none of them communicated--or they communicated for 2 stages and closed.

Credit cards are held by eharmony.com in violation of territorial laws, and the USVI is the jurisdiction for resolution of the matter when there is a violation of this sort. No person or corporation or entity shall hold personal credit card information for longer than the time period of an initial transaction, subject to fines and imprisonment. [USVI code 487.3.2b]

I signed up for the 7 day free trial membership of which they ask for your credit card immediately. I canceled the 7 day membership with 3 days left. I then sent an email to confirm that I had cancelled and expected not to be charged for any services. I did not receive a response and I was charged $110.85 on my Visa card. I sent another email and looked for a phone number to call them. I did not get a response from my email and I could not find a phone number for them anywhere. Something should be done about a company who uses underhanded tactics such as this to get rich!

I signed up for 1 month service, that I thought was very poor so I logged on my site to cancel or NOT auto-renew.

E-harmony matched me to a man who is in fact MARRIED. So much for finding the love of your life!

I had problems with my computer and had to switch emails. I have checked all my accounts and can't seem to login. I have contacted eHarmony twice and have gotten absolutely nowhere.

I signed up for eHarmony and, within 2 hours, decided to cancel since I'd found other sites I preferred. I went through the website and was instructed to call an 800- number. I was told that because I previously had an account (which I in good faith believed was closed) they would close the account if I wished but they would not refund my credit card for the $251 for the one-year membership.

I signed up with eHarmony in May, 2006 for a one-year-membership of $250 (3 monthly payments of $83.80). One month later, I found the services to be poor and not meeting my needs, so I decided to cancel the services. I closed my account online and emailed a customer services rep. to send me a confirmation regarding this issue.

I think eharmony has false advertising. In the first paragraph of their email they promote a special offer of 3 months for the price of 1. But then, as you read, near the bottom of the page, in the second to last paragraph, it changes to 3 months for the price of 1 PER MONTH.

I find this company to be very deceitful. They advertise great matches, but the ones that they sent me were anything but.

I signed up for a year at eharmony.com becuase of the great "deal". I was signed up for a week and decided to cancel my services (I had a narrow distance criteria and in 6 days I had over 50 matches, to me it was too crazy and there was no way to really navigate through all that easily). It turned out that I was 8 hours past the time limit and they will not refund any of the money. I told them that they can charge me for the whole month, just not the year and they did not agree to it.

Very dissatisfied, I siged up for a month trial, payed the subsription, its been a month since, I have emailed eharmony, canceled the subscription, they have not responded to me, or returned my mony. They don't list a phone number to customer service or provide an email address to keep an open comunication.

After a long time of filling out a questionaire, I was told I was rejected. Now that I have read other people's woes about the site, I am not so heartbroken. It really made me feel worse than before I answered the questions.

I joined E-Harmony Only to find that I have gotten only 1 name and no responce from that name in 3-Weeks. I feel that this is only a scam to receive our money. There has to be more people out there than just one. I would like to cancell my my contract and return my money. I am not pleased with the results at all.

I repeatedly received email notices to renew my eharmony account; I did not respond to renew. I received a notice they tried to renew, but were unable to with credit information I had provided - I responded I did not want to renew, they have repeatedly tried to renew since. They do not respond to my email and do not provide a phone number to call to resolve.

eHarmony set me up with a pedophile. I found this information out on my own with very little details about my match & eHarmony's response is pretty much sorry for the inconvenience. I feel violated that I now know a known sex offender and that after 20 relationship levels that the best they can do for me is set me up with a pedophile. I would love to find a legal remedy for my complaint. Sex predators and violent offenders, as well as teenagers and married folk should be considered offlimits on their website. Unfortunately only the latter two are offensive enough to be mentioned in their terms & conditions page.

I have found that this site may show signs of discrimination using their one of a kind harmony profile questionnaire. If you do not answer their questions as they deem acceptable they will send you response basically saying you are not suited for their site. What seems to be the major disqualifier is if you are not "religious" you will be eliminated. I am spiritual but not at all a bible stomping religious person.

There is basically no refund policy. Also they basically have no customer service. 100% guarantee is fraudulent in the commercials, it applies for 7 days. I figured I'd try it for a month or two, but then I wasn't getting anything out of it, so I'm opted out of auto renewing. Well at least I thought I did. When I called the number they basically tried to assist me by trying to give me an additional month of service. If you already don't want something, why would I want more of it?

My cousin Frances married Tom a couple years ago after emailing him on eharmony.com. I am emailing this on her behalf as she is devastated from this relationship with this man. At the time she met him after her husband died. This Tom has deceived her, lied to her and used all her money left by her previous husband and is now emailing other women on eharmony out of Dallas. She had to file bankruptcy because of him.

I recently joined eharmony and with great anticipation of meeting my soulmate. In their advertisement on T.V. they claim that their system is the best way to meet a perspective spouse. I gave them $59.95 for a one month membership. To date, I only received two profiles of men that were'nt suited for me. I called eharmony's customer service and they were not helpful. Presently, I feel they are giving false hopes and advertising to a vunerable audiance of genuine people. Is there a way to get my money back for services not rendered?

I spent more than an hour with their questionaire asking extremely persoanl questions as part of their "forty dollar value" personality profile. After they kept and stored this extermely personal information they sent me a messagethat I had been rejected from their service because it would be impossible for them to get a match for me. I think this borders on criminal fraud but if not it is certainly extemely rude. I'll bet the other rejects from eHarmony are very cool people.

I just recently noticed that they changed my (3)month trial membership to one year, plus there's no way to reach anybody, in their **** customer service dept. I've, been trying to cancel my membership unsuccessfully, cannot reach anybody, their server is always down! I am gonna have to close my bank account, just to have them stop taking unauthorized funds from my account!

I subscribed to a 3 month trial membership for eHarmony.com. About 2 months into it, I realized that it was not for me. So, I decided to cancel my membership. The website gives you instructions on how to cancel it, by logging into your account settings and choosing a "do not renew" button. I did this. However, my account remained open and when my membership was due to be cancelled, they renewed it, instead!