eHarmony Reviews

I'm extremely disappointed with eHarmony. I have not received any connection or responses from members. I thought you had a lot of members in PUERTO RICO. I would like to cancel immediately my membership card registration, and a refund in my credit card to make up for the lost time. I also received the American Express card statement in which you charged me with $119.85, which I just ordered for 3 months. I expect an IMMEDIATE response. Thank you so much and I expect your response as soon as possible.

After filling out the questionnaire, I was told I could not be matched and they could not provide service to me. That was several months ago. I just noticed on my checking account statement that they are still charging me! I can't even click on an account page to close my inactive account because as soon as I log in, it takes me to the Cannot Provide Service page. Clicking on any link from there logs me out. I emailed them a week ago demanding a refund and to close my account. So far, I've heard nothing.

I joined for one year and have found that my privacy was abused, and also that the service does not provide qualified matches in my area.

I had a negative experience with eHarmony. First off, the website is extremely difficult to navigate. But the most problem is when I paid for my 6-month membership, I received zero matches. I was quite shocked that you cannot browse or contact single members on the site. You can only contact your matches in which I had none. I did not know why this was, so I called customer service and they said I should put stuff like what I drink and other stuff, and I would get more matches.

eHarmony is trying to charge me for an additional month for the price of $49.95. I did two cancellations in a two-week period. I'm trying to prevent this overcharge. I spoke to a woman named Lillian at 11am at their office in North Dakota and at the same time, I was one another line with my bank. The bank representative said they would try and credit my account. The contact with my bank took place on Feb. 20, 2009. Bank of America stated they would check all the facts and do what they could for me. I am going to call the bank again on Monday, Feb. 23, 2009 and provide as much information about this problem eHarmony has caused me. Also, this organization states at different times your communications are free of charge.

I do not want to rejoin. I should have been told that you don’t take people over 80. I paid the 39 dollars and not once with all your telling me who was interested in me was true. You people were wrong in accepting me and I have asked a hundred times for my money back and got no answer. Please do not ask me anymore if I want to join again. I don’t even want it for nothing. I have advised all my friends to stay away from eHarmony. Even my kids joined and they said the same thing - it is a joke.

I joined for service and have not been able to receive anyone's picture and no new contact since before I joined. Now it says I need to pay an additional $5.95 to verify who I am. I have received nothing for my $59 so why would I send more for a service? I AM DISAPPOINTED. I cannot call to see if I am doing this right and time is flying by. I send other email, and there’s no response. I AM NOT HAPPY AND WILL NOT CONTINUE OR EVER DO THIS AGAIN AT THIS POINT.

They had offered a free trial over Valentine's weekend. It was to be free. As many others, I tried it. Now, I keep getting matches and offers. They send me constant mail stating they have found the right matches for me or that this person is interested in me. I have numerous times written to them stating I'm not interested and not to send me anything. I told them that they misrepresented themselves when they advertised their offer on TV about the free offer and it was false. They still keep sending me matches. I want them to stop because I don't want their service as many others do not also. I'm sure there is something from our internet provider that they can send to eHarmony warning them that if it isn't stopped, that charges can be filed against them for harassment. All I'm asking is for something to be done to stop them from sending me anything in the future. Thank you for taking the time to read our complaints. I'm sure you will look into this and have them stopped.

I had a wonderful experience with eHarmony and so have many of my friends who I have referred. I am married now because of it! A friend of mine in California is getting married in May because of it! I highly recommend it to anyone who is searching for true love!

They have no Contact Us form or number whatsoever. The other problem with them is that they have this questionnaire that asks if you are willing to date someone if they have kids or not. But when you answer no, they still match you to people who have children. Although, they claim they do not do a background check and it is possible that a lot of the people who are online are not honest and will lie. For the amount of money they are charging, they should at least run their business a bit more honestly. If they do not have a Contact Us link, that does indeed mean that they are probably getting a lot of complaints about more than just unfair practices and do not want to deal with it. By having liars on their site makes for wasted time and lining their pockets with costly monthly charges and this is not fair. There are a lot of good people out there who are indeed looking for love, but eHarmony is not really interested in that.

I canceled my account with them around December 2007. For some reason, they had a pending transaction of $29.95 on my checking account in February 2009. When I contacted them to find out why, I got an email that wasn't from anyone that speaks English saying that I should be assured my account is closed and no money would be charged. I got up the next morning and $29.95 had been taken from my account. I can't find any contact info where I can call on their website, so I'm stuck with their stupid email form.

After 3 years of here's an eHarmony special offer emails each week, I finally decided to try a "special offer" for a 3-month period for something like $19. I only used it for 2 weeks. Now, 3 months later, I find they have auto-billed me for $75 for 3 more months! I am extremely upset. Offer was clear - this price was for 3 months. Not unless you find small print in the "terms" will you see that you will be re-billed - deceptive and underhanded to my way of thinking especially as they tout honesty in relationships!

I have been reading some of these emails and I am finding out that I too have been taken by Eharmony. I signed up for 3 months and on Feb. 10, 2009 I get an email from Eharmony saying that my contract was up on Feb. 10, 2009. So I cancelled it that day to find out that they have already taken $96.00 out of my checking account on Feb. 10, 2009. There should be no way for Eharmony or any other company that can go into someone’s checking account without getting a written authorization. They have no way for us to even get a hold of them. No phone number on their site and no email address, nothing. There should be a law against this. To me this is consumer fraud.

I was told by my counselor that this was a Christian-based program. I also thought this program was free for one month. I paid $32 and understood that was all I owed. I tried to cancel the program after one month because I was dissatisfied. I also had to have back surgery and physical therapy. I tried calling and emailing but was unable to reach them. I am now getting phone calls and bills from Bill Me Later and am told I owe for three months. Bill Me Later said to call eHarmony but it is impossible to reach them. I am living on Social Security and can't deal with this anymore.

EHarmony made charges to my credit card without authorization. I made numerous attempts to contact them for a refund, and they refused.

I am a member of Bigchurch.com. eHarmony has been coming on my email for a while giving prices and offers. You offered for Valentine $29.85 for a three-month period which I accepted as a pay later deal. I intended to send a check for payment. The password I used was simple so that I could remember it. It worked at first but began to say "You have entered the wrong password". I contacted you the only way I knew how as forgetting my password. You gave me one to add then insert my own. I would put in the original and it worked. The repetition of this continued, password not working.

I signed up for 1 month of services from eHarmony at $59.95. Somehow I got billed $49.95 for the 2nd month. I did not want to sign up for another month as I got almost no responses in the 1st month. Why would I sign up for another month? Also, eHarmony had a charge for secure call, which I signed up for at $5.95 for one month and signed up for no more auto pay. But they made it almost impossible for me to not be charged $5.95 for another month. I believe they falsely or I inadvertently signed up for the next month by the sneaky wording on the computer, so I was charged $49.95 for an extra month. Please I want my money back and do not want to be charged any more money for a service which wasn't any good for me. Thanks for your time.

The closest match was 500 miles away. That was a decent match.

Someone did this for a joke. I am married and want this service cancelled immediately or I will be forced to take other actions. I have been harassed every day by email.

I signed for three months that I am obligated for, but I want to cancel any future obligations with them. There is no contact number, etc. Does anyone have info for contact? I heard other people have the same problem and I want to avoid any future charges. Help.

I tried eHarmony and disliked their matches within about 18 days. I requested matches in a 25-mile radius from where I live. They only had a few that fit my "chemistry" profile. Then after those few were sent, they sent me ones from Nevada, Arizona, Oregon, and as far away as Wyoming. I live 25 miles from the Mexico border and the Pacific Ocean. Maybe they need new maps?

I have paid for this service from you and for the last 3 weeks, when I log in, I am redirected to another server which does not allow me to do anything except review my new matches.

Basically, eHarmony.com just plain sucks. It's the most un-user friendly site I have ever experienced. It could take hours going through your matches, only to find that they live too far away, don't have a photo or will never write you back. Do not waste your money. I signed up for 6 months at full price because I'm an idiot. Don't be like me. I tried to get a refund because their site is useless, but the Better Business Bureau doesn't care if you are not happy with a service. They don't care if you are getting ripped off, apparently. I have much better success in terms of talking to people on Match.com. eHarmony is a scam and a hoax. They don't care if you don't like what they provide. They take your money and run.

Basically, eHarmony.com just plain sucks. It's the most (un)user-friendly site I have ever experienced. It could take hours going through your matches, only to find that they live too far away, don't have a photo or will never write you back. Do not waste your money. I signed up for 6 months at full price because I'm an idiot. Don't be like me. I tried to get a refund because their site is useless, but the Better Business Bureau doesn't care if you are not happy with a service. They don't care if you are getting ripped off, apparently. I have much better success in terms of talking to people on Match.com. eHarmony is a scam and a hoax. They don't care if you don't like what they provide. They take your money and run.

You can do better on your own. I gave them $239.00 and I have had just a few matches. I got ripped off. Don't you try someone different. I lost $239.

In 2006, someone set up an email address for me solely so I could try eHarmony for 3 months. Just recently, my bank notified me that I was overdrawn. I was mystified because that account is one I use only to pay a few bills. It turns out that eHarmony has been charging that account now for $49.95 each month for over 2 years, for what was to be a 3-month service. After I finally got a working phone number, and talked to several different people, I am told this issue will be given over to the president. I will report my results. I have been charged for over 24 months for a service I wasn't even aware of being in operation. The email address no longer existed. I hope I can report that things get settled.

Basically, I signed up for 3 months service. I just got an email sent on 1/25/09 saying they charged me again for 3 more months. I called today, 1/30, to tell them I really don't want the service and to please credit back the full amount of $96. They absolutely refused and blamed me for not seeing the terms and conditions. They are a real bear to deal with. Can you imagine? I was two days late on contacting them to cancel and they are putting me through hell to get a refund! I had to fill out a form and send it to the office of the president! What kind of business is this? They are a scam! I hope to get my money back.

I signed up with eHarmony.com back in late July of 2008. It is now almost eight months later and I have not even gotten a date through their site. Most of the female clients do not even respond to requests to communicate. I called in an attempt to gain some sort of refund, but they refused. I have lost $250 on a service that has not provided any sort of dating relationship or even a date. Out of nearly 140 matches, I cannot get one single date. It is not only discouraging, but downright depressing especially when most of the women matched do not even respond. I cannot stand seeing their commercials of people who found love and marriage because it is a bunch of crap. It amazes me that out of all these matches, all this money and the time I spent on the online questionnaire, they cannot provide a date at all.

Signed up with eHarmony.com back in late November 2008 for free. But to do anything on their site, you have to be a paying member. So I thought, "Okay, I'll try it out" and signed up with the 3 installments of $79.xx thinking that they would bill/charge me every 3-4 months. Well they charge you 3 months in a row. I evaluated their system to give it a real change (69-70 days according to them). I called to cancel and they try to convince you that it takes time, and that I should really give it more time. I said no and asked for a refund. They said no refunds! You have 3 or 7 days to figure out if eHarmony is right for you, yet they say it takes time! They said there was nothing they would or could do for me!

My complaint is about the auto charge for the following term. I called and cancelled it, but they charged again. I called again after the charge was made and they still do not want to give my money back. I was never satisfied with the service and they still haven't cancelled it. Please do something to these thieves taking our money for services we no longer want. I see all the complaints and nobody does anything? Please, if it was an individual to do that, that person would be in jail by now. Well they charged me $96.95 the second time without being renewed and after I cancelled.

I paid for the 3 months' package. I turned off the auto renew feature and removed my photos after the first month of service. Three months and two weeks, they charged my credit card for an additional 3 months! I'm working with my credit card company's disputes department to remove the unauthorized charges of over $90.

I cancelled my membership over a month ago online and when I was billed again for 3 mo. at a time on my expired credit card, I immediately called eHarmony. The customer service rep, Jessica **, told me the renewal is automatic and that I didn't complete all the steps online, meaning they have a computer glitch that doesn't allow you to cancel. I am now charged with 3 mo. of a service I do not like, nor would ever recommend. Their business practices are questionable and border on illegal. They charged an expiring credit card even after I cancelled my account. When will the consumer affairs dept. do something about this company's bad business ethics?! I think their automatic renewal should be illegal.

I signed up for monthly payments of $19.95 and they charged me for a full year which was $239.40. I cannot find any way to contact them on their website. I will be forced to cancel and dispute through my credit card company. It looks like it's going to be very hard to stop them from charging me.

It was before Christmas 2008 that a friend of mine got me a membership in eHarmony.com for 90 days and paid $119 for the membership. I have no picture posted but I did fill out the personality profile, the About Me segment, etc. I have had a very limited response and most of those they matched me with were past 70 years of age and I am 57. One match was 85. I closed those matches with the reason of age discrepancy being the big factor and I am more than just a bit disappointed that for a company who advertises such glowing reports of successful dating, relationships and things, that they cannot help me with just one or two prospects. Nothing much ever happens, my friend was billed for services that have not been rendered and that is very unfair and what can I do besides try and work with eHarmony.com on getting their act together and helping me with properly aged matches that I have something in common with at least?

I signed up for only a one-month subscription. My intention was that the subscription would expire after that month. I got an email from eHarmony that they had auto renewed my subscription for another month. I was furious. It may have been in some small print that they could do this but I think and feel that this action was very, very tricky and with "malintent" to get another $60 out of me. I did go to the site and cancel my subscription after that, but they said it wouldn't take effect for another month. I feel really taken about this company and think people should know and the word should get out that this behavior is not okay.

The company fails to terminate your subscription when asked and continues to bill your credit card. To compound matters, they have no contact information that allows you to dispute the charge. Even the telephone number listed on credit card statements does not work. This is a company that will continue to charge you if you do not watch your credit card statements.

I would like to contact them. How? They sent ad to my email saying I could view photos of members. I signed up after filing out pages of blah, blah, blah and then they wanted money and I never got to see anyone’s photos? False advertising. What's up with that?

I signed up to use eHarmony March ‘08 - May ‘08. I cancelled on May 15, 2008. On January 4, 2009, I noticed that eHarmony had been automatically been charging my CC since June ‘08. I called them and spoke to Joey. I then talked to Vivianne. I emailed their president. I have been credited for 4 months but was told this was all they would do. I contacted my credit card company and they have credited me for 2 more months. I should not have been charged for 8 months of service I did not use. I am out $59.90.

I had joined eHarmony in September for 3 months. Prior to my membership expiring, I went to investigate how to make sure my membership was not automatically renewed. eHarmony had some information posted, indicating that they are not like other websites, and they do not auto renew without your knowledge. So I assumed I did not have to worry about it. Then I received an unauthorized charge on my credit card for 3-month membership in December. When I called to cancel and requested a refund, they were not accommodating. The woman on the phone kept trying to entice me to keep my membership, reading down the list of all the people who were supposedly interested in me. I kept telling her to stop. I told her I did not like the site and I wasn't interested in being a member, and that I hadn't used the site in a long time.

All I want to do is reopen my account. I just broke up with my boyfriend of 10 months that I met on eHarmony. I want to get back on the horse and start dating again. Why is this process so difficult? The number you list (#800-648-9548) does not work and I forgot my password. Can someone please help?

Of course like the majority, I joined eHarmony match site in Oct. of ‘08, I believe. Anyway, just like everyone else that has complained about that site, I felt like I was reading over and over about my own self. They took my money and it has just been absolutely crazy, not even real, oodles of so-called matches from everywhere in the US, everywhere but the radius I gave them and everywhere else other than NC. And there were a few, not really close, or they just looked terrible. I contacted the customer service and got the same ** like everybody else has gotten. No refunds, no nothing. Now they’re setting me up with some guy in Durham but no picture. What in the world is going on? I joined for a year, took out for 3 months which ended up being over 2 hundred and something dollars, and now after reading about everybody's experiences which I did not know about or existed till tonight just by accident.

After joining eHarmony, I was sent over three hundred matches in the first six weeks. Maybe 4% are valid. I've only had 3 or 4 matches even view my profile. When I contacted customer service asking for a prorated refund, they said no, and give it more time, expand search area etc. I had already done this, even went global for match search and still no real matches. I always send icebreaker or photo request before I close someone and got not even a look at my profile.

I signed up for one year with eHarmony on 6/29/2008. They charged me one year subscription in 3 credit card installments. After six months, I cancelled my membership and they refused to give me a refund.

eHarmony increased my fee in the middle of my subscription without my permission. I have not been able to find a phone number. It appears you can only email them. I would recommend you file complaints with the Better Business Bureau and your state's attorney general's office if you have also had problems. I was charged a higher rate than I agreed to.

I cancelled this account two months ago, and still get billed on my checking account for $59.95 and 49.95, and I want it reimbursed.

I joined eHarmony, that was the 1st mistake. I was charged $50 for an auto-renewal that I had not authorized or requested. I paid for 1 month of service and they auto-renewed my account w/o notifying me. I found the transaction on 10/16 and called eHarmony. They told me that they made the withdrawal on 10/14 and I had 3 days from that date to request a refund but still refused to give it to me. The real issue here is that they send a notification email about the withdrawal on the SAME day they withdraw the fee, that's how they get you. They withdraw the money then after that, they send you an email stating the money is withdrawn and if you do not see that email within 3 days of the withdrawal, you're screwed! So, that said eHarmony is good for one thing if you want to get screwed! Go to adult friend finder it's free....

I am sick and tired of the ridiculous commercials from eHarmony.com. I am convinced that they pick the strangest, most annoying people to help them advertise. If there was ever a chance that I would sign up with eHarmony, it went straight out a 80th floor window when I saw just one of their commercials. THEY ARE DISGUSTING!

I signed up for a trial membership to e-harmony back in 2007. I thought my subscription would expire automatically but found out that they were debiting my account for almost a year without my knowledge. They charged me for series I was not receiving for a total of about $450.00. It's Oct 2008 and I have not accessed their site since 9/2007. We'll see if they will refund me or not. If not I am going to take them to small claims court!

I cannot get in contact with eHarmony by phone or by email and I paid for this service.

I believe I received bogus matches as I too got way too many people who 'stop to smell the roses'. I mean this site is being sued for not being gay friendly and how many heterosexual men say that. Also, I receive matches that immediately closed the account either when I contacted or before I could. When I cancelled, suddenly I had matches... Someone start a class action as I believe this is calculated fraud.

I joined this service for one year, tried to cancel and they would not let me. I will keep the service but not use it. I specified that I would like to meet people 50 miles from me and I keep getting matches from people in other states not my own. After reading the posts on this site regarding the auto renewal, I tried to delete my credit card information and the site won't let me. I have paid in full and should be able to remove this information. My account status is closed with a date of February 2009. I would like the credit card information removed to avoid an auto renewal and for me to not have to worry about this site again. Other businesses allow you to remove credit information. Do I have to close this account number to prevent this issue?

This site is a match site (literally). A person would have better luck at a bar. The public should be informed. When a person lies about a certain way he/she is; she/he will be matched with an unsuspecting (innocent) person. THEY DO NOT DISCLAIM THIS FACT! I have been matched with a few, uh, call girls, for lack of a better word, through eHarmony. Buyer Beware. I had great sex. Sorry for being blunt, but I wanted to meet a companion, not call girl(s).

I opened a eHarmony account on 9-19-08 my bank account was charged $179.70 for a six month subscription. After 4 days I was blocked out of this account and told I never paid this account or filled out their profile. I had my picture posted, I had my profile completed and was receiving matches and had conversations going when this happened. Now eHarmony says they can't find the payment made from my bank account and will look into this further. This was supposed to be a good experience but has turned into a nightmare.

Eharmony promised to match me with compatible matches and the matches should have been within the requested mileage of my profile.

I was depressed and decided to try eHarmony to find someone so I wouldn't be alone and down. After a couple of weeks and a very dark moment precipitated by the rejections at eHarmony, I realized that I didn't need to date to be happy. I am perfectly fine all by myself. I contacted eHarmony to request my account be changed from an annual account to a monthly account so I could then cancel. I am willing to pay for what I used but do not want to pay for what I am not going to use.

In trying to discontinue my membersip, I called the company. Their phone disconnected immediately. This occured at least 6 times. I refuse to pay any more fees.

I joined eHarmony.com many months ago and have not been given a match in the county I live unless the person is well into their late seventies(I'm 65). I specified a reasonable distance as within thirty miles and they keep sending matches from several hundred miles away to ones from thousands of miles. This was a complete ripoff and I would like to discontinue their service. There is no way to contact them and I'm afraid when my six months is up they will ****** another $179.00 from my credit card.

I have repeatedly asked them to remove me fron their email list. They continue to email me.

I was single for 33 years. My mother died and I had no children. I got very lonely and decided to try a dating service, i.e., EHarmony because of their supposedly being so careful who is allowed to join. I met a wonderful man. He was No. 1 for me on the EHarmony and I was something like No.34. We got married and he has physically and mentally abused me. He hit me so hard one night that I was in ICU for 4 days with a sub-dermal hematoma. Do I have any recourse against a husband for what he did. By the way, our marriage has never been consummated. I am also being seen by a psychiatrist and an analyst for the damage done to me (depression).

I agreed to a one month membership. I didnt go on the site after it was over. I kept getting emails from them and today opened one of their emails and got charged for another month! They said I renewed my subcribtion.

I paid for and used e-harmony's services. About a month or so before my membership expired I opted to NOT autorenew my account and set the appropriate settings in my account. On Sept 11th, while reviewing my bank account I found an $89 charge from E harmony. My account nad been auto renewed.

I subscribed to e-harmony and they debited my checking account for 59.85. I used the service for about a month and it was no good. I had the option to cancel my subscription with no refund and I did so. Then I received my bank statement and I see where they debited my checking account again on 8/6 in the amount of 89.85 without my authorization and I haven't used this service in months and I cancelled as I was told. I emailed them requesting a refund and they have refused to give my money back.

I enrolled on May 29, 2008 for a 3 month period. I canceled my membership on August 28, 2008 (one day before the automatic renewal). On August 29, 2008, EHarmony charged my credit card $89.00 for an additional 3 months. They e-mailed me to continue my service. I DID NOT renew.

I signed up with Eharmony paid $29.99. Told Eharmony I want a one time charge, I also disconnected the auto renewal so they do not charge my credit card. My credit care was debited in August for $89.99

I signed up for the free Communication's Weekend over Labor Day 2008. I spent all weekend jumping through the hoops to actually allow me to email a prospective date and low and behold the majority of my matches weren't members any longer. i.e. one guy said in his profile that he was no longer a member as of June '08. He supplied his email address to contact him, when I tried that E-Harmony deleted my email address out of my profile.

They are compulsive liars & continues to prolong the credit. Flase accusations from; it takes 7-10 days for the Bank to credit your act ...FALSE to... its a holiday weekend! I still have not received the credit. Do not waste your money. The company is BOGUS and makes money of of innocent people. lost my money! False matches

EHarmony is bogus. They continued to send me bogus matches which are no longer subscribers. I asked to cancel my subscription over 8 weeks after it cancelled and they continued to debit my credit card. I spoke with Allison & provided the cancellation# and they continue to provide new cancellation numbers to stop the fake refunds.

I was rejected by relyid. After 4 emails, eharmony discloses that relyid is a 3rd party, so I have contact them. Well, I didnt join eharmony to be judged unworthy of trust. Maybe they should change it to eHarm.com. They should give rejection reasons in writing, and give the option to opt out. by the way, Ive never been arrested. I've lost $239.40 and countless unpaid hours dealing with this, plus I now have no interest using the site showing me as "unreliable". Not good for my self-image, and damaged reputation: maybe slander.

I just joined eharmony aug 08. I failed the relyid. I emailed customer support asking for a reason why (like they do with credit checks). Instead, they tell me to call a numer. I don't get paid to write emails, they do. I finally asked for a refund. Either way, I won't visit eharmony anymore. By the way, I have never been arrested, and I did manage to get a security clearance when working for the military thru a contractor. I feel like they got too big and just dont care.

Eharmony debited my checking account with out my permission or notification

Eharmony debited my checking account with out my permission or notification. My account was over drawn which caused other purchases to over draw and cause multiple over drawn charges

I joined eharmony for a 3 month trial at a rate of $29.95 for the entire time. However, within 1 day, I found I was no longer able to sign in to eharmony. I called, they set me up with a new password and told me that I needed to disable specific security settings on my hard drive.

Eharmony renewed my account without my approval and debited my checking account $89.85 on August 25,2008 I phoned them August 26, 2008. They told me I was not in the three day and it had only been 24 hours. Then gave me an email address to customer relations and the email does not exsits

I signed up for a one-time non automatic 3 month membership. Eharmony scheduled me for auto-renewal and charged me again for August 2008. There is no way to contact the website or customer service about this issue.

eHarmony proved to be more trouble than it was worth - their methods are questionable. I used the service twice, briefly, and have canceled both. Trying to cancel my account was like trying to solve a mystery - many twists and turns before you find the cancel button. Once you cancel you go through a series of confirmations via email... Canceling, I learned, DOES NOT mean your profile is no longer active. You still receive matches via email and your profile is circulated as well. If you are aware of this then you have the option of reopening your account should you receive a match that interests you.

After nearly 2 years of complaining to eharmony about their spamming me, they sent me a letter stating my email would not be used by their company again. Today, I got another Spam about the Service Enhancement of my membership, which I don't have.

I joined eharmony and wondered why most of the referals sent to me did not respond- now I know why- because eharmony sends referals of people who are no longer members and represents them as potential dates- which they are NOT because they DON'T have a membership. They make up people and fake dates. DON'T be taken!

Well they never sent it to me. I also clicked on not to match me anymore. I am still getting matches sent to my email. What they are doing is using my profile to send to women thinking that I am a member. This is really low, if you ask me, because I am not a member and don't intend on ever answering any of these communications to these women. I am sure the women that have sent me communications over the last couple of days have no idea that I am not a member and have tried to close my account.

I am furious with eharmony - I had subscribed about a year ago for a month or two, then stopped for several months. I recently got back on and found that two great looking matches had been sent my profile during the months that I was NOT a subscriber. Both of them had tried to contact me to no avail. Obviously they gave up and moved on. I can't believe how they would send someone pictures of a potential mate when the potential mate isn't even a subscriber!

I have been a paying member on the eharmony web site for three months. I waited until I was given a significantly reduced cost prior to becoming a paying member.

After getting a lot of matches out of state I finally managed to correspond with one in my city. I was just about to set up an actual meeting when my account was suddenly canceled for no reason. I emailed EHarmony but got no response.

Cannot get them to stop mailings. Requested July 25, 2008 that I be deleted from all files and mailings; no response. Cannot connect with their site designated for cancellations - it does not exist. Tried to cancel on their site, impossible. They have e-mailed to me 30 times since July 25, when I first requested cncellation - I had never subscribed to begin with and had never used their service,

I joined this dating service and they have not given me any potential matches in the area I requested in which I live. They are all from out of the state of Calironia. I try to email them to cancel my mmbership and you cannot get in touch with their customer service via email. Help me please as they will renew my member ship automaically in a few months, how do I stop them. The only reason I joined is that they adveritesed on a Christian radio station.

After much heartbreak the conventional way and seeing so many advertisements for eharmony on t.v., I figured that I did not have much to loose. Wrong! I did the profile over a year ago and forgot about it, but when I decided to give dating a try again I thought of eharmony. Huge mistake! The one person that they say is a match for me has never responded despite me emailing him and sending the required questions for him to answer. Each time I check in and hit the find new matches button, it always comes back that there are no matches.

eharmony wants your income and does credit checks when you sign up.

Eharmony sends you match names and most of the names are from a data base of people who no longer subscribe to their service. So I got about 1-2 match names a month, most did not respond. They matched my criteria but they no longer subscirbed to Eharmony and were plulled from their data base. I have not subsribed to them for almost a year and I still get notices that I have a match. So, that means those people within the last year that I have not subscribed are waiting to hear from me.

I joined EHarmony because I was a little dissapointed in the quality of men I was meeting however the matches they send (and there are a whole lot of them) are either closed already, don't ever respond OR out right weird. They are so not a match i.e. describes himself as (friends describe me as depressed, I don't like to communicate). The tip of the iceberg was when I thought I found someone I really could mesh with and then saw another previous match with the same photo (different name, age, etc).

I signed up for eharmony in June. Receipt dated 6/17/08. On 6/21 I emailed them requesting a refund. They said no and that I should write a formal letter to customer service. I did so, still told no to the refund. I have tried other online sites and rec'd resonses to my profile - 1-4 a day...since joining eharm I have only rec'd 5 or so in over 6 weeks now. very strange. they are now sending emails that have in the subject line david wants to get to know you better....this is very misleading..david is not inititating this email as an interested suitor...david has never even viewed my profile. I have complained endlessly to no avail. Also, on one response they suggested I post photos. I had several photos posted already! They insisted I contact matches even though I insisted that I am a little to shy to do that...it was hard enough signing up for online dating and paying for the service...worse that they expect the female to initiate contact. aack!

eHarmony has been sending solicitations through postal mail. I have written three letters asking them to please discontinue sending these offers to my home address, but to no avail. I continue to receive unwanted offers for joining their service. This has become more harrassment than anything and I am disappointed that a company that prides itself in customer service and satisfaction would continue to go to such lengths to try to gain customers. Please advise as to how else I might go about dealing with this matter.

I signed up on July 22, 2008 in the evening as they kept sending me emails with good deals. I called my Discover Card Co. on July 23, to cancel services as I cannot negotiate their web site and they keep sending me names of people to connect with hundreds and thousands of miles from me. They do not list a ph. # or address so I can get in touch with them as I have tried on their site and it does not exist. Please Help!!

On the last day of my subscription, I cancelled my eHarmony account. On the same day, I received an email saying that I had been 'automatically' renewed. This company is as difficult to leave as FaceBook. Not only did they charge my VISA 10 days after I cancelled, but they continue to send me matches.

On the last day of my subscription, I cancelled my eHarmony account. On the same day, I received an email saying that I had been 'automatically' renewed. This company is as difficult to leave as FaceBook. Not only did they charge my VISA 10 days after I cancelled, but they continue to send me matches.

I was a member of eHarmony for about 6 months. I cancelled my membership, but I am still getting email messages from eHarmony members that are interested in contacting me. This made me realize that even though I am no longer on the site they are keeping my profile active. Now I realize that when I was paying for my subscription I was looking at and possibly emailing profiles of people that are no longer on the site either. It is a total scam! They are advertising a certain number of members and showing their profiles and they don't exist.

The worst dating experience of my life. The worst consumer experience of my life. I pay for a years membership. 90 of the 95 matches aren't even within my geographical settings. I am contacted by a woman who nurtures a relationship in an attempt to solve a personal problem, that being the old boyfriend couch surfing in her living room, she psychologically unable to evict him. THIS IS BLATANT ABUSE. But not according to eHarmony.

I'm writing on behalf of my sister, who is too embarrassed to talk about being scammed....and falling for it. The scammer's screen name is John who claims to be from Alamo, CA. He initiated communication with my sister on March 6, 2008. Soon they began corresponding via Instant Messaging (IM). On March 17th, John told my sister a sob story, asked her to send him $1,300, and promised to pay her back. But they hadn't even met or talked on the phone. Being the compassionate (but naive) person she is, my sister sent him the money (via Moneygram, to Nigeria) the very next day. This continued for the next three months.

I'm writing on behalf of my sister, who is too embarrassed to talk about being scammed....and falling for it. The scammer's screen name is "John" who claims to be from Alamo, CA. He initiated communication with my sister on March 6, 2008. Soon they began corresponding via Instant Messaging ("IM"). On March 17th, "John" told my sister a sob story, asked her to send him $1,300, and promised to pay her back. But they hadn't even met or talked on the phone. Being the compassionate (but naive) person she is, my sister sent him the money (via Moneygram, to Nigeria) the very next day.

After sending detailed emails to eHarmony about my attempts to cancel their service and not have my credit card automatically renewed for another month on June 5, 2008, I finally had to cancel that card on July 5, 2008. And now my credit card company has two charges to dispute. I've never disputed a charge in my life. I spoke at length with someone named Mark once I finally found a number for eHarmony on their web site. Mark assured me that their site works and thousands of people have gotten married after meeting through it.

I bought a 3 month subscripton and paid in full. An EHarmony rep told me that I would get a notice on my home page that would ask me if I wanted to extend my membership when the 3 months was up. I never hit the button to extend my membership. I then get a bill in the mail for a $30 charge to extend my membership.

This is a follow-up referencing my complaints about Eharmony dated 06/21/08. So far, I currently have a full credit of my initial 251.00 back to my card. It's only been 7 days and I am told by my customer service rep. that this dispute remains open for 60 days. I've continued to try and make sense of Eharmony's billing tactics and I think I've figured out one of the scams! You have to read between the lines with Eharmony. IF YOU THINK YOU HAVE CANCELED YOUR ACCOUNT WITH eHarmony, AND DISMISS THE ISSUE AS DONE...BE PREPARED FOR YET ANOTHER CHARGE TO YOUR CREDIT CARD!

I used eHarmony for three months; earlier this year. And, over that three month time period, I received matches that didn't actually match my preferences. I was told that the computer does the matching; however, I don't think that this is entirely true due to the fact that I only got matches on Monday-Friday from 9-5. A computer would generate a match 24/7.

After re-upping my subscription, I could not get on e-harmony's website. I e-mailed them 4 times over 4 days and got a computer generated response each time. I was so frustrated! After finally finding a phone# to reach a live person, valerie, she said its because I use a Mac and had to donwnload a browser called camino yo use e-harmony. They had no trouble taking my $55.00 4 days earlier! No where did I see that Mac was incompatible with their system. Anyway, valerie was very nice, but i told her as soon as i got back on their site was going to cancel my subscription-which I did! what a complete waste of time & money!

I am only receiving referals from girls too far from me, I noted (Ottawa,Ontario) not USA. I want to see a photo before starting to communicate. This past number of days, I have not been getting very many referals at all. HELP

WHAT IS GOING ON HERE??? I stumbled onto this site while trying day after day to communicate to eHarmony that my match settings were for a local match. Local match only! Local match period! eHarmony's seemingly computer generated response was that..I should consider all matches, because that person may be willing to relocate. WHAT???

Eharmony has continued to bill my credit card to the point that i had to cancel it. I have tried to get the money back from them; they agree that they should not have charged my credit card and have put on a run around for about 5 months now trying to get my money back. I had no success getting the money from my credit card company because they want evidence, copy of contract and several other times which I could not provide this being online sign up. If you are going to sign up for eharmony do not give them a credit card, use money order or something otherwise they will mess up your account and will not refund your money (check is in the mail) run around.

I feel that eharmony is a complete scam. I foolishly signed up for the year membership, after I got some very promising matches emailed to me. As soon as I paid my money, I never heard from any of the matches again! I have doubts as to the authenticity of the matches (in other words - I think they match you with fake people to get you to join) In one year I did not have 1 date!!!! I asked for more time free or my money back, and they refused....stating that eharmony is a process that takes time....well they seem to make a lot of money off this process.

I did not want membership in this program. However, eharmony has charged my account without my agreement or permission. This is a fraud.

Signed up with eHarmony and was able to access their website for the first three days. The matches were horrible and when I tried to sign on the fourth day I could not access my account to view matches or anything else. There is no way to contact them without logging into your account with them and it would not allow me to do so. With my account set up to be automatically renewed I must cancel prior to my renewal date but the only way to cancel is to login, which I am unable to do. There is no customer service for them without logging in because it only gives you an error message.

I had signed up for the 7-day free trial for E-harmony. I followed the directions to cancel the trial after ~5 days because I found the site unsatisfactory - the search engine claimed that it could find no matches so I had nothing to work with.

I signed up and paid my dues in December '07. I have tried several times to contact them to inform them that I no longer want the service. I have tried calling this spring and got busy signals and or waited over 20 minutes. I have emailed them several times and I have never recieved comment. I no longer get the emails with matches however I am still being charged on my credit card. Please help me stop this!

This is more to serve as a warning for any potential clients eharmony. I had a one-month subscription which I'd allowed to renew for one additional month. Today, I signed on to cancel, and I had an email from eharmony informing me that my subscription had already renewed today-despite another email that had told me that my subscription would renew JUNE 13-TOMORROW! I phoned them and complained.

I cancelled my membership after 2 days of signing up. I was told I had 30 days to cancel. I STILL received a bill for $144 and was told I would not get a refund. It's easy to sign up BUT BUYER BEWARE in trying to cancel. Their customer service people are impossible to deal with.

I paid my first 3 months with a credit card. Big mistake. They automatically deducted the next month. I filled out everything to cancel the membership. They took out the following month. I deleted all information and filled out the form again. Then I was told on my account that it was good until July 2, 2008. Now I cannot get into the website to check for any matches, yet they took my money. $29.95 was deducted from my account for two more month, which I did not want. I tried to cancel both times. They provided matches within a 60-500 mile range and sometimes more, when I stipulated only 60 miles from my home.

I was so happy to have by gut about Eharnony validated. I was put on probation by them for threatening to sue them in small claims court for false advertising. I have numerous pets, and they sent me a guy who is allergic to cats! I do enjoy their discussion boards, I have met some lovely people there. I'm all for a class action suit. I think they are selling hope, and in America, u can sell any thing people buy. I was hoping that their higher prices would keep the riff-raff away.

Deliberately misrepresent their website and the payment plan. I was told the payments would be $83.80 every four months for the following twelve months. Not true. You must make the four payments in the FIRST four months of that year. Would not let me speak to a supervisor and was told only that they would tell me the same thing the customer rep was saying.

Deliberately misrepresent their website and the payment plan. I was told the payments would be $83.80 every four months for the following twelve months. Not true. You must make the four payments in the FIRST four months of that year. Would not let me speak to a supervisor and was told only that they would tell me the same thing the customer rep was saying.

There is no way of reaching these people to let them know that they have a very offensive advertisement about cruelty to animals that just pops up and you cannot avoid it. It is very unsettling.

Eharmony caused me to think they are running a scam. As my membership was due to renew at $49.95 USD per month a new and very promising profile flew into my account which prompted me to renew ( after many unpromising previous profiles which I did not follow up) the method of communication was constrained to the eharmony site.

I tried to sign up for there advertised free trial and was unsuccessful. I then closed out the link. But somehow my aborted profile was listed and they (eharmony) keeps sending me emails with people supposedly interested in meeting me.

I've always been skeptical of online dating services, but when eharmony offered their free communications weekend I decided to check it out. From the beginning, it seemed as though they were just matching me up with names pulled out of a hat.

I signed up for eharmony and paid for my membership. The system told me that my profile wasn't complete, and that I had to sign up for RelyID to confirm my identity. I paid an additional $6 for RelyId, and filled out their questionaire online. It told me that my info wasn't accurate, but didn't tell me what was accurate, and I would have to call them. I called them, and told me that I couldn't fix it online or over the phone.

I met my ex-finace through eHarmony in May 2006. He lives in Florida and I live in Australia. It is terribly wrong that eHarmony introduced us in May 2006 and also helped us break up by allowing him to re-register and join eHarmony dispite of being informed about our engagement and corrrespondence asking if we would be interested in speaking to the media about our success story in October/November 2007.

i tried to cancel my account with the on-line dating service E-harmony I followed their instructions on their website. I followed them exactly, but some of their prompts do not exist

I sent an email canceling my account, which was not honored. Instead they billed me for services NOT provided. Very hostile customer "care" reps. Billed for service not provided.

really getting [upset] at these people. they should be the subject of a class-action suit. Damaging my existing relationship and affective my professional career (clients commenting on my presence). What happens if I get married? Are they still going to post my information as though I'm available? This is a real scam!

Eharmony is matching inactive profiles with current, active paying profiles. I canceled my account to eharmony, however, I continued receiving matches and 'requests to communicate' from other matches. I tried to contact eharmony's customer service by email, explaining that my profile should not be shown to current matches because I'd canceled my account. I never received a response. I logged back onto the web-site and found an area on my account where I could select 'stop receiving matches' even though my account had been canceled. Yet, I still kept receiving the emails from matches requesting communication from me, and sadly, more emails where a match can 'nudge' you to respond. NONE of these matches knew that my account and way to communicate with them was no longer active.

COPY OF COMPLAINT AND REQUEST FILED WITH EHARMONY ... NO RESPONSE. It appears to me that approximately 90% of the profiles sent to me are those of NON Paying "members" who created a profile during one of you "free" promotional offers. These are people who created a profile but never truly joined or paid a fee. These PHANTOM profiles and introductions are worthless. I ask that you save my time and energy by filtering out this vast wasteland of profiles and do not send me this trash busy work.

After canceling the subscription, I continue to receive "new match!" emails. I have asked repeatedly to stop getting email, in every method I could find on their website and via the emails themselves (The "email this for help" link). Now I'm also getting notifications that I have new communications, which means they did NOT take down my profile. I am not paying, I have requested now 6 times in various methods to have them take down my profile. I feel what they are doing is illegal and unethical. There is no phone number to contact them and they do not reply to email. If I had a little money, I really would sue their **, because they have done nothing but [upset] me. DO NOT JOIN EHARMONY. AS FAR AS I AM CONCERNED, EHARMONY IS A SCAM.

I took preemptive steps and just got a new credit card number. The issuer of my credit card said that they couldn't put a 'stop payment' on my existing card, and if further bills came in they would go to the banks disputes department. I didn't wait. I have many auto-pay bills that go against my card so it took awhile, but I wasn't under the pressure of time. I didn't care, at that point, if I lost seven weeks of 'service'.

eHarmony has failed to honor my cancellation priveleges. I've been emailing them for three months trying to get them to stop to no avail.

I do not want to recieve any mailings from this company. I never signed up with them and have no interest getting mailed this harrasment any longer!

Joined this service had very poor service was lied to couldnt post my picture they said they would if i emailed to them in 24hrs then they said it would take a few weeks several people canceled me as possable dates because my picture wasnt there I ask for a refund they said it was too late i am very dissatisfied with these people Thanks for listning

After being few months as subscriber without paying I started receiving matches notifications, I joined even being suspicious as the matches resume info did not make much sense. I started communicating with one but sounded fishy, I checked the email and they came from eharmony itself, i dont have the means to fight this from my location as im currently living in finland and im not even a us citizen

I signed up for three months and was put on auto renew although there is no indication when you sign up that you are being placed on auto renew. I cancelled my service after 5 days and a window popped up saying that I was entitled to a refund but I have not received one. I received poor matches and cancelled after five days of getting progressivlely poor matches and some utterly ridiculous matches.

Having been on this site for a month, I can honestly say it is the worst dating site I have ever experienced. Well o0ver 90% of women do not post photos, and those that I have seen have been physically very unattractive, many have been taller than me - by as much as four inches, which would mean about 6.5 - 7 inches taller when wearing high heels. Many are grossly overweight. Among my stated preferences is for a woman who is physically attractive by most standards Dr. Warren's 29 matching characeristics totally ignores physical attraction and physical preferences. This site might be useful ONLY for those to whom physical appearance means absolutely nothing at all.

I joined eharmony dating service for 4 month, which is to end effective today, May 12,2008. When I logged into the account on May 11, 2008 to cancel my subscription I found that eharmony charged my American Express card on May 11, 2008 1 day before my subscription was to end. I called American Express to stop payment, however they told me that I must also contact eharmony, which I did.

I joined eHarmony.com looking to start dating. I thought that they were a good agency due to the positive responds I received from people who used them. In Dec. 2007 I believe that was when I was emailed that Lucas Moore wanted to contact me. We started communicating within Eharmony.com and then by way of Yahoo.com. He learned that I did a lot of community service and donated to victims or people with problems vi. email. He begin to tell me about a poor boy who he heard about by way of CNN who needed an operation and the family needed money in Ghana. I told him about different agencies that help people as a referral. He sent me their email address to contact them. which I did but they did not return a responds. Or the responds went to my spam which is deleted directly. He then asked if he could send me something. I asked what he was sending he said it was a surprise. No one is at my home during the day so I told him he could send it to my office at Elizabeth City State University.

I had/(have) a one year subscription with many matches that had nothing in common with me. After a month they recycle the matches again to see if you're interested now. I was looking for the button to press that would say still not interested but it isn't an option.

Decided to sign-up, and never selected the auto-renew. Saw that the service renewed automatically; so I called them upon setting up service to cancel after the three months.

signed up for conditional (free) membership. Submitted my profile. Got 10-20 e-mails back in regard to women who wanted to meet me. In order to access that, I had to sign up for a paid membership. As I'm newley divorced and not really ready to pusue another relationship, I declined. Got e-mail from eharmony, titled something like are youhesitant to join? etc. I emailed them back, stating my case and asking them to cancel my conditianal membership. I'm still getting eharmony spam. Getting tired of it. I've e-mailed them three times so far.

eHarmony.com is a total joke and a huge waste of money and time. Their are only a handful of REAL profiles on the site. Most so called matches fail to respond. Any profile on the site containing only one photo is exceptionally suspicious, especially when many of those are scans of models from magazines. Yes, that's right, completely fake profiles. I throughly believe as I worked in the dot.bomb area for a decade that this whole company is just another internet scam. Keep your money in your wallet or account, steer clear of eHarmony and their bogus Dr. approved matching system which is nothing but the machine gun method. Translation, if you fire enough bullets (matches) you'll eventually get a hit. But will it be the person you really want?

I had already signed up for eHarmony and put a lot of time into setting up my account. Finally, I saw a promotion on their page for 3 months for $19.95 (total), along with a promotional code. The deal ended that day, so I decided to try out a 3 month subscription. After I entered in my debit card information, there was no place for the promotional code, but I was directed to a page that listed a much higher amount billed to my card. I called customer service and explained my situation, giving them the promotional code tey had advertised.

This is a follow-up to a previous complaint on 2/10/08. After sending a letter to Jaime at eHarmony's customer service department, I received the following response...

about 6 months charges at 29.95

I'm so disgusted with this service. The cost to join is fairly hefty considering there are more affordable ones out there. I wouldn't mind the price, but I was just livid when I discovered that the website is bombarded with flashing ads that they claim to be affiliates as though that makes it any cheaper looking.Eharmony also has all these absurd add on features that are just offensive to anyone with a half of a brain. Their matching system is nothing more than a hit/miss bullseye target. Matching through a personality profile? It's bologna.

I attempted, at 3 different points in time, to close my account. I had signed up for the one year contract in which you pay several monthly installments at a discounted rate compared to a year of monthly payments. Several months later I decided I wanted to close my account. When I called the customer service representative explained that he could not close my account because it was still billing but that it would close at the end of the year I had paid for and that I didnt need to worry about it, he would take care of it. Months and months passed and I eventually forgot about it, found my own match elsewhere, and got married. Imagine my surprise when I go to check my bank statement online and see a charge from them.

I paid for a 3-month E-Harmony subscription! At the end of the 3-month period I was billed for another month...even though I had never asked for a renewal (and didn't use the service for that matter). When I called to get the charges reversed...E-Harmony said I didn't turn off auto renewal. I looked back at my confirmation page (and there is no menton of any auto renewal). It seems an extremely dishonest practice, and apparently I'm not the only one who has been scammed.

I subscribed for 6 months on eharmony.com services. After the 6th month, they directly charged my bank through paypal the amount of $24.95. I immediately notified Paypal, my bank and eharmony that this is not authorized.

I subscribed with eharmony for three month trial and I became interested in five different people who started to chat with me in and out of eharmony. I received flowers and candy from them, but never an address or phone number. Then all of them within five weeks of meeting me online had to travel to Ghana, Africa or Nigeria on business or personal.

I am questioning the practices of eHarmony, an online dating service. I joined eHarmony in December 2006 for one year and chose not to renew my membership in December 2007. Since then I have continued to receive email notices that I have a match on their website. My curiosity led me to check out the website where I discovered a lengthy list of matches, some who had apparently been waiting for me to reply to them. Of course, since I am no longer a member, I cannot communicate with these matches without renewing my membership. Thus, I am led to the following questions:

I have asked eharmony to refund me the rest of my money because they lied about removing him from the site. They owe me $110.00.

I've lost $284 of membership fees since eHarmony refuses to refund me for my time,yet alone the emotional damage.

What is the US doing about it to close them down and advertising on TV. Yes, I had signed up, with no results. Have another one a half months to go, to stop it. My fault and never again.

I filled out the profile info for eHarmony but as I was having computer problems, didn't send in a payment. After about a week, and trading off my then current OS for a dependable, and much less expensive one (think penguin), I began getting a boatload of matches even though I wasn't a paying customer. The reason I never joined was because, like others have said, I kept getting these matches from all over the country even though I'd indicated that distance was very important in my profile. I even got nudged a few times but by no-one in my own area.