eHarmony Reviews

Over $200 taken out of my account via PayPal after I discontinued via eHarmony site. I haven't even used it for over 6 months because it is useless. Unethical to refuse to refund when I contacted them on the same day as the PayPal transaction!!

I wished I had read some of these reviews as well. I just talked to customer service and apparently I signed up for a YEAR subscription at 13.95 month but it's billed in 3 installments in the first 3 months. You have only 3 DAYS, so they say, to opt out if you change your mind. After that no hope. You are stuck. So make sure you understand what you are agreeing to. They have made it very confusing. Oh, and when you call they may be sympathetic but they will tell you repeatedly too bad! Now, the reason I called is I had MANY MANY matches to the point to work with them is virtually impossible. Granted, I think this was because I had left my profile a little too general. So if you do sign up (I would not) be sure to do your profile and I would make it specific as possible (small age range, etc) and get a feel for things first; otherwise, you may have a mess like me. I haven't used any other sites but I would never ever recommend using this site.

Called them after looking at site and never had an account. They billed my card for 59.95 per mo. And I don’t know what is even for. I notified them and they said they would cancel and send email to confirm and refund credit. Never happened. I got back from being gone a few months and when reviewing card charges, and they continued for 6mo. I called 3 times on hold forever; they all lied saying computer problems. They could not find account because there isn't any and said they would send to card fraud indicating someone else was using my card. Cancelled card they didn't deny charging. No one else is using the card as there are no other fraudulent charges on card. Has not been resolved. Site should be shut down for criminal use on the internet.

When I joined eHarmony, I signed up for an offer of $9.95/month, payable every 3 months. They immediately charge me $39.80 which is 4 months, not 3. Then the following month they again charged me $39.80. When I called to tell them this isn't what I signed up for, they refused my cancellation and are still trying to get my money. I'm now having to work through their paper work to get out of this bogus contract. Beware folks, They pull the old bait and switch and then make you fight to get your money back. A real rip off company. BEWARE.

Once they've got their hooks in they make it so difficult to leave to the point I feel should be illegal. I signed up for a 3-month trial subscription but they make the way to go about totally cancelling before renewal so unclear that come the fourth month, I was still getting mail from them and still paying. I know I clicked a link that said "discontinue" or something to that effect, several times. They can't just leave it at that. They want to know why, they want to persuade you to stay with eHarmony till your paid time left with them is up (hoping you'll forget to cancel on the last day), they need you to complete a questionnaire.

These people tell you to take time to fill out this long elaborate information form in order to match you with your perfect mate. What a joke. Every time I've joined it, no matter what, they always say that they have NO matches for me. I've tried it several times only because I keep seeing these commercials, fake at that, and think I'll try it one more time. Now they have a commercial on TV of his granddaughter trying to push his fake site. Plus, I've been married twice before and they said I do not qualify for their website. But if I put down that I've been married only once before, I qualify. Someone needs to get rid of this fake organization that only takes your money.

I tried many times before November to cancel my account. There is no button available so online is not an option. I began working for a company in November that required me to be in Camp where I had no internet access and the phone app does not provide a cancel option. I worked from 6AM until 7 or 8PM daily. During that time I averaged 100hrs per week. I have tried their "Contact us" option and never received a reply. There is absolutely no way for me to cancel with this company. How can this be legal?

I listened to all the ads talking about all the long lasting relationships and matching your profile, personality, character traits, etc. To make a long story short, I got matched with a highly skilled manipulative alcoholic gold digger who really fooled me and ruined my life and that of the pets, animals I brought with. Their "scientific screening" promises sucked me in, is ruining my health, and destroyed what is left of my senior life. The perfect match they lined me up with cares about no one but herself and not much there either... so stay single and save your life. So don't believe those glossy ads and statistics... They may ruin your life.

This went from being a genuine dating site to a money mill and scam. Never again. I subscribed for a year with "3 easy payments" and always cancel the auto-renew option right away (3rd go-around with eHarmony). But the cancel link isn't there when you choose that option because you haven't finished paying for the year. By the time you get to the 3rd payment, you forget to cancel. Of course, they don't remind you that your subscription is about to auto-renew. They just do it. And customer care is about as useful as fleece along the equator.

Service is overpriced and over promised. Billing practices are fraudulent and extortionate. All I got for my trouble was trouble with a telephone stalker and a refusal by eHarmony to take down my profile. Where are the states' attorney general when you need them?

I tried to sign up three times in eHarmony. Every time, they deleted my account without any explanation; moreover, the last time I paid as I thought I have to pay in order they let me on. Then I received an email says they gave me a refund. How funny, I HAVEN'T GOT MY MONEY BACK!!! So everyone, be careful and DO NOT trust eHarmony!!!

I have not rendered services for over 7 months and closed my account online. Eharmony then charged $185.70 to my credit card without my approval and will not credit my account. Unfortunately I had to issue a dispute with my bank to resolve the issue. Eharmony is BAD BUSINESS. Banks should not have to eat the cost of Eharmony's BAD BUSINESS PRACTICES. EHARMONY IS EVIL. Stay away.

I find it very suspicious that you don't get an e-mail when you cancel your subscription. I cancelled online (again) and didn't get a confirmation e-mail, called today to insist on one. The customer service rep said he saw it was set not to auto-renew but, I knew better this time. Advice to all those out there (although you probably reading this AFTER they scammed you) but when you want to cancel auto renewal and cancel your account, call them and INSIST that they send you a confirmation e-mail (so you have something to fight their charge with). Also, I highly doubt that the matches that they keep on sending you do not include other people who have cancelled but, that's not something I can prove.

I set up an account for the "free communication" weekend; it took forever to fill out a profile because the website is SUPER SLOW and kept throwing me out. Then I got a notice that someone wanted to communicate with me and I answered yes. Long story short - I could never get back on even with a password change. Never found that match again :-(

Like so many others here, I was just hit by eHarmony's renewal scam. I signed up in June 2013. At first, it seemed OK, but then after a while, I noticed most of my matches were well outside the settings I'd asked for, namely location - most were 2+ hours away from where I live. After a while with no decent results, I decided to cancel. I followed all the instructions, turned my auto renewal off by clicking the cancel account link, and was shown that my subscription would finish on 12/22/13. Aside from the actual webpage, the only confirmation they send is an email saying your account has been "updated", with no mention of the cancellation, but since I followed their procedure, I figured it would be OK.

I joined, then resigned halfway through 3 month membership. They send me a 'confirmation' and at end of 3 months charge me for a RENEWAL which I am currently disputing and WILL win because they cannot PROVE I rejoined and I CAN prove I resigned! To top it all off... they evidently KEEP my profile in the system and I totally believe have (fake) interests sent trying to get me to rejoin (yeah right). One of the 'interests' was even an 'employee' of eHarmony! Another thing, when the charge came in, I called the 1-800 # my bank gave me and it gives you NO info... but when I called it (several times) various people with European/Russian sounding accents would not tell me what the charge was (get this) without giving them an authorized charge card #'!!! My bank tracked it down to eHarmony! DO NOT TRUST THEM!!!

I subscribed to the service and made certain to hit 'Cancel' at the end of the term. Noting that it would not auto renew. However, when the end of the term came, they auto renewed me anyways. When I saw the charge hit my bank, I immediately contacted eHarmony and their response was "Sorry, can't refund or cancel your account". This practice is fraudulent. I am taking this matter further to an attorney. Certain that a class action suit against this company may be near in the future. I would like to see Congress get involved with other companies who practice "auto renewal" without advising the client and authorization. It's not the dollar amount, it's the integrity. Further stating, they refuse to honor their satisfaction guarantee policy and/or the 72-hour cancellation policy. There are plenty of other dating websites that don't practice fraudulent behavior. Buyer beware!

Buyer beware! After signing up for three months and quickly realizing that the site was not for me, I decided not to renew my account when it expired in three months and switched off the auto renew option. I logged in on the last day to make sure my account was completely deleted and lo and behold I'd been renewed for another 3 months! Despite immediately contacting customer services, I was told that my account had been on auto renewal - absolutely not true - and that accounts renewed themselves on the day they expired.

My experience resonates with every single person here. I find their auto-renewal policy extremely fraudulent, especially when a refund request has been made within their 3-day window. I have not only been refused but my account was closed without explanation. Considering the dissatisfaction of customers and fraudulent policies, isn't there a case for a class action lawsuit? Not only did they renew my acct without my approval, they closed my account without reason. I was told to call and when I did, then told to email. I've emailed but have not heard back from them. Rarely do I feel this strongly to spend my time researching a company. This time, I'm infuriated and feel small consolation in knowing I am not being unreasonable. Stay away from this company! They will run with your money and use legalese to communicate with and intimidate you. Not the kind of stellar service you would expect from a company promoting harmony. My experience has been one big hellish roller coaster. The actual matching was lackluster and slow. Stay away!!!!!

When I initially signed up with eHarmony for 3 months on 9/9/13, I immediately cancelled my subscription so that I would not be automatically renewed. Since I had gone through this procedure I didn't notice until one week after my subscription was over on 12/9/13 that they had auto renewed me. On 12/15/13, just one week after my initial term period, I contacted eHarmony to tell them THEY ERRONEOUSLY auto renewed me. I was advised by someone on the phone that I didn't terminate until that day 12/15 and it was too late, I was already enrolled for another month for $29.

After reading the comments, there appears to be an established pattern. I had no idea auto renew was on. Very difficult to understand the process of turning it off. I am not impressed with the whole site. Limited matches who appear to be recurrent. I am stuck until next summer. Odd that refunds are not given. What does this say about eHarmony's business practices?

eHarmony's claim of "matching" subscribers with others that share some level of chemistry appears to be a gross misrepresentation and maybe even fraud. My experience has been that the pool of subscribers is sooooo small/limited that they just randomly match any/everyone. When I called to request a refund, I was told that no refund would be offered by anyone at anytime. Even though I had more than 9 months left on my paid subscription, I asked for my account to be deleted immediately.

I signed up for the eHarmony service in November 2012 - the deal seemed pretty good. Pay for 3 months and get a full year for free. 3 installment payments. After using the service for a few months, I began dating someone (I did not meet this person through eHarmony). In June 2013, I turned off all email notification as I was no longer interested in receiving any matches. And happily forgot about my eHarmony account.

On August 11, 2013, eHarmony customer service assured me that the auto renewal was turned off, and it was not. I've been charged for another month after my subscription was supposed to expire. eHarmony says it was done on a day (and hour) that I was in my car driving for four hours. I even had a passenger in my car who can vouch that I did not go online while driving and renew my subscription. Why would I when I specifically asked on 8-11-13 that it be turned off? This company is a complete scam. Beware!

Getting spammed with unwanted emails from profiles after closing account. Fake Emails?

eHarmony recently withdrew money from my savings acct. and renewed my subscription for a year even though I cancelled that subscription. A phone call to customer service resolved nothing. They denied receiving a cancellation, refused to let me cancel for the next year, or even for the following year! Apparently, there is a time frame to cancel. She told me the "system will not allow a cancellation". I have to call back on Feb. 2nd, 2014. But even then, I am forced to pay for the entire year of 2014. I do not have confidence that I can cancel for 2015, since they do not acknowledge cancellations and once they have your banking information, they can continue to withdraw funds. I will file complaint with BBB and utilize every consumer advocacy I can find. My wish is for eHarmony to be exposed for its unscrupulous business practices and for consumers to be aware and avoid eHarmony unless they wish no control over their choices.

eHarmony sent me an offer. I used it to activate my account. The service activated an account under the wrong email. When I called them, they wanted to charge me 3X as much to activate the account. eHarmony has very questionable business practices. DON'T SIGN UP.

I wish I had checked further before I even went on the site. It was supposedly a free trial weekend for women but of course even with this you cannot see what anyone looks like so really is a big waste of time. So I decided to try it anyway and see just maybe....I made my first payment. This site is a joke. They do not match you up with anyone who is even close to you. They expect you to go through these prearranged questions. No one really talks to anyone. Of course who would want to, they are too far away to ever meet!

I had heard great things about eHarmony from many people so after my ex and I broke up, I decided to give it a try for myself. When I registered, I entered my information and waited to receive matches. The website was somewhat difficult to navigate but when I finally figured it out, I realized that there was no way to search people. (On match.com, there is criteria that you can put in and search people in your zip code radius.) Instead, the website matches you with people it feels you would get along well with based on your personality. But I must mention that those matches based on your personality can be thousands of miles away. I am in Florida and I would get matches in Georgia, South Carolina & Virginia to name a few. I would put that distance was "Extremely important" to me (since I have a busy life and cannot drive six hours for "love"). The website told me to "loosen up" and that love would find me if I relaxed a little.

If you use eHarmony please remember to switch off your auto-renewal asap and take a screen shot once you've done it. They've just charged me for a further 3 months and refuse to refund the money even though I switched off the auto-renewal. And they are very good at cutting you off by responding as follows: "Unfortunately, we are unable to confirm that a cancellation attempt was made prior to the expiration of your original subscription. Because your request for a refund occurred outside of our refund policy, we are unable to grant your refund request. We can confirm that your automatic renewal option has been disabled and your account will expire without further charge on 15/2/2014. The decision regarding this request is final. There will be no further correspondence in regards to this refund request." I am taking this to the Ombudsman but just wanted to make people aware so you don't go through the same stress.

Worst web experience ever.... matched with totally incompatible people! After cancelling, and believe me cancelling wasn't easy to accomplish, I received daily emails from eHarmony about members who wanted to meet me! When I finally reached customer service I got the usual "thought we were doing you a service". The only thing that stopped the emails was to ask for Neal Clark Warren's phone number so I could tell him directly what was going on and what a poor operation he had associated his name with.

eHarmony's list of subscribers’ email addresses has either been compromised by hackers or sold to spammers. I use a unique email address on my domain for each account I create. The eHarmony email address is now receiving porn-related spam.

When I first started with eHarmony 4 years ago, I would get 5-10 matches per week of that, I would send a response to like 3-4 of them and have at least 2-3 dates per month. Seems like eHarmony has gone downhill and I barely get 1-3 matches a week and we don't have much in common so I can't even send an email. I think I initiate one contact a month, when before it was 1-2 per week. I have lost weight, improved my appearance, etc... Even a few years ago when I was a "bigger" guy, I got enough to work with so I could at least get 2-3 dates per month... I've been on 1 date in the past 5 months... I will not be renewing eHarmony when my time is up.... I will probably go to the free sites, but create an email so I don't get spammed..... and then spend my money on going out and socializing more in person.

I have given eHarmony three chances in three different years. As was mentioned by others, they play with the numbers and sent me matches not even close to what my profile ask for. The lack of replies and rudeness of some members stuns me. Folks looking for "integrity" that don't have the decency to say "no thanks". My doctor said recommended meeting people in person where you can feel the chemistry.

I signed up for this pitiful site for a 3 month trial and it WAS NOT TO RENEWED. Now, they have taken more out of my account which has made it impossible to pay my phone bill. I am disabled and I can not afford to have bank fees because of their disgusting behavior. I want my money returned as when I signed up, I purposely noted that the account NOT be renewed. I have tried to contact them only to get nowhere on the website. How do I get my money back? They have made a mess out of my account. Besides being dishonest, the matches they gave only 5 and it never changed for 3 months. Please tell me how to fix this!

There's a reason eHarmony only has a yearly subscription, if you could try it for less time then you'd never renew. You may get the occasional "match" that lives near you but for the most part you'll be matched with people who don't live anywhere near you. Good luck with dating them. If your'e really looking to try an online dating site try one of the actually free sites or a site that you can pay for a month at a time in order to be able to try it.

Seeing an ad of a distinguish older man as founder of this service made me want to join thinking this guy has to be honest with a little grand daughter and all. I spent $ 270.00 and joint it. Brother was I wrong. It is simply money making web to reach in lonely people's pocket and fill their own. There is hardly any matching of people and if there is matching it is based on you both like dogs...seriously?? And majority of the matches they send (if any) they are inactive people who have not been online for months.. Please, please save your money stay away from this heinous way of getting your money. How come there is no ethics in people nowadays.

This site is no good. Do not subscribe. Use the free sites, they work better than this site. I subscribed, used it for 2 weeks and that’s only every few days. I met someone in my town at a friend’s, so it was not online. I then call to cancel and then say I still owe them! I was never told on the phone when I subscribed that if I were to cancel early I would have fees!!!! Oh and when you call them, they don’t care what you have to say. Also, there is no one to speak to about cancellation. It is done through email, in which they do not reply! They have the worst customer service I have ever seen!! Stay away from eHarmony!!

I joined eHarmony and am very dissatisfied. I have received a limited amount of matches within 60 miles of me. I received notice that if I wanted more matches, to change my settings under "geography" as "only somewhat important". When I did this, I received matches all over the country including California, Washington and Arizona (I live in VA). Last week I changed setting back to within 60 miles and have received NO matches... I will NOT be renewing and am stuck with the 3 months I already have.

I live in a big city and get matches with no pics 100 miles away. This is a total scam. Please don't join. It's gross!!

I just signed up for eHarmony. The site is not working, it is impossible to talk to someone, also my email was hacked once I signed on with eHarmony. I want to let people know to stay away from this site.

I had once joined eHarmony before and was well aware they had auto renewal unless you disable. So when I endeavored to sign up, it was one of the first options I unticked. The site does not make it easy for you to find. It is very sneaky. I stopped using eHarmony and forgot about it. 3 months later I am surprised to see my money taken out for an auto renewal. I contacted eHarmony via email after 3 days I discovered. I explained I had disabled auto renewal and my money was taken and I even provided a screenshot where my page stated that auto renewal was turned off.

This has easily been the worst experience I've ever had. I do believe in online dating, but not on this site. First off, they are a bunch of scam artists. They turned on my automatic review and double charged me and will not refund. I talked and I appealed and worked my way up their call center, only to find that the further up you go, the less helpful the people become. Not only that, I've asked if they can close my account and they REFUSE until I accept the forfeiture of payment. I told them I do not accept losing money but they should close the account. They will not do that at all and my account is active despite I've asked repeatedly to close it. On top of that, they've continued to spam me with emails of matches that are 50+ miles away.

ILLEGAL AND MISLEADING MEMBERSHIP FEE PRACTICES... not to mention wretched customer service. I purchased a trial offer at eHarmony for a 3-month period at $6.99 a month. I did NOT authorize automatic renewal (and would not have signed up if it was required). I did NOT sign up for a full year. There were NO disclaimers on the sign-up page stating the rules they subsequently unloaded on me. However, this week they automatically debited my bank account for 1/3rd of a yearly contract. When I attempted to cancel the membership on-line, their website did NOT provide the information or options needed to cancel the membership, even though their Help pages said the account info would be available (the settings were impossible to access). Other Help pages were in CHINESE, making it impossible to cancel.

eHarmony staff are the most disrespectful and rude people ever!! No imagination, training, skills..... just a bunch of rats trying to rip you off, taking advantage of people who want to find a partner in life!!!!!! Expensive, useless. Don't pay the whole amount in once. If you have the chance to block them to withdraw $ from your credit cards, do it now!!!

They send you an email with a supposed member's profile with questions to answer from this supposed person. This happens twice back and forth, then it stops. Then they send emails with deals to join. Eharmony is nothing but a scam. Someone should start a class action suit.

EHarmony is a Scam company and should be taken out of the market place. They do not provide matches in your area - only from long distances, and they never once provided me with someone who was within the perimeters of my profile. They do not provide good service. They matched me with someone who was a fraudulent person - made up name and personality. When I told them about it, they didn't care and did nothing. I requested a refund. They refused and charged my credit card for subsequent payments even before they were due. They are only trying to collect your money as fast as they can and more if they can take more. They will not let you cancel your membership or refund your money. This company is a complete fraud. Do not risk your hard earned money on them. Do not believe all of their television commercial hype. They do not care about you at all. They only want your credit card and buyer beware.

Absolutely agree with the other 813 complaints about eHarmony. I tried to cancel my membership while my account was still pending and to add insult to injury, they charged me for another 6 months! Not only did their computer reject my request for meeting someone within a decent radius (10 miles) of my city, but charging for another 6 months. BAD customer service. No apology. Not even an email to let me know my membership was up for renewal. I thought that was the law before our credit cards were charged again.

They run free communication weekends to boost profile matches. Even though these are non paying members where 90% never use the site again, paid members will get their inboxes filled with their profiles for the next 12 months claiming them to be active members. When reality is they actually have very few paying and active members (who are basically left to spend hours and hours trawling and messaging old inactive and non members who cannot communicate back to you UNLESS they pay as well). Clever hey!?! (unless of course you're the dimwit giving them your credit card details).

Please warn all your friends NEVER to join eHarmony. If I could give them zero stars, I would. It is a dishonest company that cons their clientele into committing for three months to a year. Then after 2 weeks of sending people who live nearby, a vast majority of which are clearly not a match to you in any way, they begin to send only EMPTY profiles of people who live a 1000 miles away or absolute NON-matches. They give no way for the member to search their site, they choose your seven matches a day and only do so if you allow eHarmony to email you. These matches begin to repeat within a month. There is a "what if" category that allows you to search a dozen potential matches they say are outside your "match range". These are random people many up to 25 years younger or older, from around the country, most of whom have empty or near empty profiles with a single photo, who later end up in your daily seven actual matches. One of my daily seven matches I received from eHarmony was so clearly fraudulent, they immediately began emailing me through the site, phishing me for my actual email address in broken speech.

I had a similar experience. I signed up for a 3-month membership. Didn't have much success. So I cancelled my membership and made sure auto renewal settings were off. But I was still charged for another 3 months. The customer service rep that I called acknowledged that I should not have been charged, but didn't have the authority to refund my credit card. She just gave me an email to respond to to try to get a refund. I am going to have to dispute it on my credit card also.

I tried to cancel my subscription online and I was unsuccessful. I was later charged for an additional 3 month auto renewal which I did not care for. I asked for a refund and I was denied. I was only given a partial refund. This company is deceiving people and misleading them. I had no success with eHarmony and I am very unhappy with this misrepresentation. Stay away from this online dating site. They are nothing more than liars who provide a crappy service while stealing people’s money.

When eHarmony's algorithm sets up matches, there appears to be no regard for personal preferences and the mapping function seems unable to determine what is within a specified mileage preference. This is not how the system is advertised upon sign up.

I recently paid for a special one-year subscription to eHarmony and paid three $55 installments. After my last installment was paid, I received a notice of termination from eHarmony and one $55 refund. They stated my account was terminated for violating their policies. I sent them a request for the reasons for this but none were given only to be told I violated their policies which leaves me with no valid reason to why they did this. I am a by-the-book kind of man and would never intentionally break any policy. They did not give me the opportunity to rectify something I was not aware of. I would definitely warn future subscribers to be very careful signing up with eHarmony. ChristianMingle has been by far the best experience.

I joined eHarmony with the hope of meeting the love of my life. I was told I had a 3-day free trial & I could cancel within 3 days and receive a full refund. I called on the 3rd day & was told I could have 14 extra days for free to see if I would start liking eHarmony. I asked what the end date would be and was told Oct. 4, 2013. But 14 extra days would actually be Oct. 9. I called back to find out that it was 14 days from the original start date. If I had listened to the girl who told me I had 14 days from the date of the call, I would not have been able to get a refund. Sneaky eHarmony.

In January 2013, I elected to join eHarmony and signed up for a year subscription. I was matched with someone who is ashamed of who he is right down to his own race that he claims is "white." First of all, when I filled out my questionnaire I selected that I only wanted "white" matches. I entered a doomed relationship with this guy, and he has serious certifiable issues that need professional tending too. He said to me that he lied on his questionnaire to get matches.

I decided after one month of eHarmony that I did not want to renew my subscription and so I went in to account settings and marked not to have auto renewal at the end of my 3 months. I checked the night before my subscription ended to make sure it was not going to renew and it said no. Well, the next morning, I checked my bank account and they had withdrawn $140.00 from my account. I called immediately but there is no way to argue it. They say they cannot give you a refund because you chose to renew. I know for a fact that I did not. I have followed the dispute rules and have heard nothing. I'm out my money.

Living in Calgary, I receive about 1 or 2 matches weekly. All of the time I get people that I have no interest in meeting whatsoever. Requested a refund, and they won't give any money back. Now I'm stuck with this for a year. Unreal.

I subscribed to eHarmony earlier this year. Since that point, it has elicited one date (the guy I was matched with was not legally divorced). I have found a lack of matches of suitable men in my age group. Their response is that I should open my geographical settings but I am a busy professional woman in my 40's and cannot go to Timbuktu for a date. I did request two months ago to cancel my membership and get my money back and was told that under the terms of my contract that this was not possible.

ROMANTICS BEWARE!!! Signed-up and paid for for a three-month membership with eHarmony. I then immediately disabled the AUTOMATIC RENEWAL feature in my "settings". Three months and two days later, I was charged for an additional three-month membership. After being given the run-around by three different customer service reps over a ten day period, the "Membership Dept." denied my request for a refund, via email. Seems this department DOES NOT accept phone calls. Ananbela ** from their Trust & Safety Department said, "We are unable to grant your refund request. There will be no further correspondence regarding this refund request" . - ARE YOU KIDDING ME???

Okay, I'm skeptical about this whole eHarmony and online dating sites in general. Has anyone actually found potential partners on these sites? Especially eHarmony, talk about a waste of my time and money. A long and tedious question and answer criteria which is as vague as looking through a fog at night. How can a computer determine what type of person is actually a match for you when YOU have a specific type in mind. I'm a very busy individual that believed that these types of dating sites would make it easy in the meeting and corresponding with potentials of the opposite sex. But it seems like it's far from that. Randomly matching me based on useless questions. When has the world gone so wrong that we rely on technology to match us based on ** questions that don't make the match-making process any easier?

I wanted to find someone close to my own age (20’s and 30’s). They were trying to set me up with someone old enough to be my mother. I wasn't goofy enough to send out my credit card number. If I would have went on a date I would have paid for the date.

I wanted to try it for the shortest time span and the lowest cost possible. Why would anyone sign up for a year for 200 plus dollars on speculation. After an hour's time of trying to navigate their Labyrinthian sign-up process (and that's just the payment section, not the "profile" nonsense), I was quite sure I had signed up for a month and would be charged automatically each month as I went. WRONGO. They signed me up for a year, sent no confirmation of the transaction, and then "stole" a 4-month payment at the beginning of each month, again with no notice of their "theft". After 2 1/2 months, I went to cancel and learned I had already been charged for a whole year. Despite my vehement and totally justified complaints and requests to return my money for the 9 months I never had any intention of subscribing to, I was met at every phase with a "** you" response in the form of an email form letter that I was blocked from responding to. The service was terrible as well. Distance, ethnicity, age, and "with a picture" only matches were never, never honored. I was sent one from Ontario with no picture. I live in southeastern PA. I'm seeking legal avenues now. TOTAL RIP-OFF. DO NOT JOIN. PS. I want to throw a shoe at my TV every time that dork owner comes on with his goofy ad.

I have plenty of friends, a longstanding good job, good family relations, and a very long term relationship behind me - nothing defective/deal breaker about me - just looking for a nice, grounded person. So, being hopeful I completed the eHarmony questionnaire and until I complained and greatly restricted my geographic requirements, was getting only a very few "matches" (4-5 in first month) from across the country. They dwindled in the next couple of weeks and over 2 months out, I've gotten less than 5 "matches" in my state, 3 w/o photos and 1 of whom a 400 lb man (one of the ones with a pic) who says he can't live without chocolate. I noted in my profile and answers that healthy living and exercise is important to me. Total waste of the $170. Match is much, much better - I've had a good experience so far having signed up at the same time.

I signed up for a 6 -month membership. As time went on and I figured my membership must be ending soon, I went on the site and checked my emails regularly looking for a notification that the end of my subscription was approaching. I couldn't find that info anywhere. Today, I checked my cc statement online and noticed a $167.70 pending auto renewal charge from eHarmony. I immediately called to cancel and was told the 3-day refund policy didn't apply to auto renewals. I refused every refund offer the customer service rep offered short of a full refund. The closest I could get was 50%, which I also refused. I will settle for nothing less than a full refund of money. I didn't intend to spend and services that have not yet been rendered. I have filed a complaint with the BBB, disputed the charge with my bank (it's still pending since eHarmony just charged my card today), emailed and tweeted eHarmony. I will settle for nothing less than a full refund. Use Match.com or one of the many ethical dating sites. Apparently, eHarmony is run by crooks.

I signed up with eHarmony for the first time. I find their system difficult to use (especially on a Mac). In the rare instance when there was a match within 60 miles (I think that is more than fair) of my town, many of the profiles don't even have pictures. Doesn't seem like they have many members and the system is really cumbersome. In my opinion, it was a waste of money.

I joined eHarmony in November 2012 for three months. Had no contact from members and did not contact anyone on there. No one seemed to be my type. I started a relationship the following month and with a girl I met on another website and shut down my profile with eHarmony shortly afterwards. I had clicked do not renew when I set up my account on eHarmony and thought nothing of it after I discontinued using my profile on the site. I seldom use the low limit MasterCard I used to make the single first payment only paying the monthly bill and hardly ever using it as a back up when needed. I found out only this week of September 2013 that they have been taking money from the account every three months to the total now of $360.00 on top of the original payment of $120.00. The card also has multiple overcharge fees all of which has set me back over $450.00.

I joined eHarmony in June 2013. Very dissatisfied, I stopped auto billing with 1 month to go of my 3 month trial and right AFTER I did this, they BILLED my account which is a 'small bills' account and ended up costing me THREE overdraft charges! I went right to my bank to complain and they got my money back the same day and credited me a total of 110.00 (most of which was from the OVERDRAFT charges!). I'd read that eHarmony does this... and now it's proven to me it's true. Rip-off company! Dishonest too!!

My best friend met her now husband on eHarmony so my parents signed me up on the site to see if I would have the same luck. Apparently she was one of the successful few. I've been very dissatisfied with this dating site. I see it advertised all the time on TV. I'll go days without matches and sometimes when I get matches, they have no pictures and will have random letters as their name and will even have a ZIP code as their location. I shouldn't have to look up a ZIP code to find out where they're from. When I change my preferences to be even tighter than they already are, eHarmony tells me to loosen them a bit.

I've paid for eHarmony for about a week now. I wanted my money refunded because I can't find any support to get out of that black hole of the same people day-in day-out. My friend finally gave me an 800 number to dial and the 800-951-6546 number just continued to disconnect me. I feel like the last few days I logged into eHarmony, I get into this box with the same people... and I can't get out to wander to see who else is out there. If my choices are only the same 20 people, that's sad. To think I spent 3 evenings answering a bunch of bogus questions giving information about myself. IF THERE IS A GROUP LAWSUIT, I'M IN.

You have to cancel within 3 days, really how am I suppose to know if I like the site in only three days? It's been under 30 days and I get matches outside my age group and distance. I just want my money back and not be charged again!

Ok so I was surprised with a $167 dollar auto charge from eHarmony this morning when I wasn't set up to be auto charged. I'm pissed. I contacted them and they lady said, "Oh I see it's turned off," but then tried to back out of what she said and said that it wasn't refundable. She refused to let me speak to anybody else and said they would contact me via email and that I should respond ASAP and then they would let me know of their decision and that she couldn't guarantee I'd get my money back, and I said, "That's fine but I can guarantee you I WILL get my money back because your company is the one that messed up."

I joined eHarmony because I do not want to have children, nor do I want someone who has children. I thought this would be a good way to weed out men who do not fit this criteria. I created a profile requesting this. After they sent me my first matches, I immediately saw that many of them already have children. I came to realize that the site listed them as not having children "at home". I called and asked if there was a way to change this criteria and they said no. I later asked to cancel my one year membership and get a refund because I felt that this was misleading. I joined in April 2013. They had charged my credit card a promotional rate of $63.80 in April, May, and June. They refunded my last payment of $63.80 and closed my account in June. This means that I paid $64 for April and $64 for May.

I have used eHarmony off and on for 3 years. I know how to turn off auto renew and did it as soon as I signed on for another 6 months. Recently, they charged me $179 auto renewal. I called within a week of seeing the charge and complained. They would not refund my money. The last time I used the site was in April. I turned off my profile in May. I have not bothered with the eHarmony site because in the recent 3 months I used it, I had 4 valid matches. One was out of state and just didn't seem reasonable after connecting. The site kept changing style while I was on it which was frustrating and time consuming. The email application is prehistoric. The customer service was ridiculous and just sounded like a robot repeating the same thing and offering only 1/2 my money back or the offer was off the table. No, I want all my money back since they provided me with nothing.

Went to make a profile. It told me I can not create and account bc they don't have any matches for me. Who the hell r they to tell me I can't join and what is rt for me and isn't that what the site is for to help someone find love? ** this to the site and is way too expensive any way. I'm not that desperate. Saw it on TV, looked good, wanted to try but I'll keep my $ and this site should go out of business. Prob no one on this site anyway, that's y they have no matches either bc it's just ** and false adv!!!! Don't bother.

When you first sign up, they give you a few days to decide whether you want to continue then after that no refunds. In those first few days, you get 7 matches a day and when you are done with the trial period and you pay your money, you stop getting matches and you will be lucky to get 1 match every 2 to 3 weeks and you can be sure it's not your ideal match. I called numerous times to complain and they recommend changing your preferences (why would you change your preferences?). Ex. They asked me to include Hispanic in my preference so I could get more matches because I was Hispanic and I should be including my own race. Amazing! They also recommended I change my preferred distance. So basically if you select everything on the preference page you are destined to find someone. I wish I would've read reviews first before going with this company. Now I'm stuck paying for a horrible product. DON'T SIGN UP WITH EHARMONY.

I paid for a 6 month subscription ($140.95), and didn't get much out of the service. They matched me with random people, or I'd get messages from scammers, followed by warnings of compromised accounts. So I canceled my subscription. After going through many steps (Are you SURE? Are you SURE?) their web form assured me my subscription would expire August 4. Then on August 4, they auto-renewed my subscription anyway. Bang! Another $140.95. Calls, emails, they would NOT refund my money. Horrible.

EHarmony is the worst!! After moving from California to Pennsylvania, and changing my address and settings, I was still getting matched with people in CA... 6 months later! I tried to cancel my subscription (because I never met one person in 8 months), and was told I had an installment payment plan and couldn't cancel until all the installments were paid. This is nonsense. I paid for a whole year in ONE payment when I first signed up. Sure wish I hadn't done that. What a waste of money!!! I would not recommend this for anyone. It’s a scam!

They do not meet up to their so-called standards at all. It doesn't matter how you set up your account. With that being said, they match me with people that are out of state and 100s and 100s of miles away. The guys are not even in my lifestyle. I even doubt 85% of the profiles are real. I have never been in contact with one guy. They take your money and run. Their customer service is not helpful at all. They do not care. PEOPLE BEWARE..............DO NOT USE eHARMONY. I only wish I would have looked them up first. Good luck everyone.

I should have come here first before signing up with them. First of all, I signed up for the year subscription that is supposed to be billed in 3 installments of approximately $32. You would think that meant once a quarter. I just checked my account, and the next installment will come out on August 20, 2013. That's just one month since I signed up and paid the first installment. Also, I cannot cancel until the final installment is paid.

EHarmony advertises getting to know you at the deepest level to help find the love of your life. However, this last experience with them was the most disappointing yet! After having just seen their ad on TV (not even the free weekend ad), I decided to try them once again. After a few quick minutes, with really only one question (involving marriage) outside of signing in, there were absolutely no matches, at all, out of all the members they claim they have for me?! The company is not behaving in the single public's best interest. Trying to appear down to earth in ads, they are actually elitists with their own agenda. I've tried them before, with disappointing results. They don't actually take in mind what you've specially said you're attracted to, but administer a bunch of psych tests, that take a great deal of time, & you still can't even see a picture of potential dates!

I subscribed and I did not know that I was signing up for an auto renewal. My intent was not to sign up for any future service. My intent and what I was purchasing was a set amount of time. I don't have that email address anymore and I did not have my username of password. I called and complained but I do not think they have any intention of shutting down my account or stealing more and more of my money from now till whenever.

I paid an online membership for eHarmony and, minutes later, changed my mind and made what I thought was a cancellation. When my credit card statement arrived, I noticed that I had not been credited. I called eHarmony and was told by a young, front-end so-called customer care representative that I hadn't requested a refund within 3 days and therefore would not be able to receive one. I asked to speak to a supervisor and all she would give me was an email address for the "Trust & Safety" dept. to contact with no contact person.

I started noticing my screen being halfway blocked with the eHarmony page every time I sign in to my home page.. After about the 20th time and after searching my files to see if they had been added, I maximized the page to see if I could unsubscribe it. No luck locating a link for that. I went to Ask.com to see what they were and noticed others had filed complaints. I decided I would file one myself. I just spent $40.00 on an app that would guard against hijacking and hacking (ETC). I have no idea how eHarmony got my web page address since I have never looked for that kind of service. When I looked at one of their pages posted on Ask.com, I saw a notice all the way at the bottom of the page that said "use of this site constitutes acceptance of terms of use." Before you can even scroll down that far, there's a popup asking the question "Had an experience with eHarmony? Tell everyone." I clicked on that link because it's pasted on a header from Consumer Affairs. That's when I realized it was an eHarmony link.

You can't search matches on your own. The personality matching is a joke - I took Psych 101! All my matches are truck drivers, really? I state how important age/height are to me and they keep sending matches outside my preferences. I have a very fast pc and EH takes so long to load. Every time I try and upload a photo it says to try back later (it's been a weeks now). Customer service is a joke. Don't waste your money here.

In addition to providing an entirely sub-par website in every regard, they are exceptionally adept at stealing your money. After (like many others) turning auto renew off, I reviewed my Visa statement to find another charge from EH. Apparently, I never switched it off nor was I ever told that my service would end on June 17. They simply tell you, "You actually never turned it off. Let us do that for you." Please avoid these thieves like the plague.

It is now 9:30pm Eastern time. The site is still down and, from what I understand from a previous post, it has been down about 24 hours now. I am glad I did not have a tentative date set up for this weekend through the site because we would have no way to contact one another. I agree with other posters about how user-unfriendly the site can be and the scarcity of good matches. I am not interested in dates who are two states away. Ridiculous! I will never sign up with eHarmony again. Plenty of Fish is far better and it's free!

eHarmony was supposed to be down for maintenance last evening from 10pm to 6am. Now it's almost noon and it's still down! It's gone way past where it's an annoyance. People are not able to communicate and it is causing harm. What is needed is a law firm to go after them. People should get free time or be allowed to cancel out of the service without penalty after time to get affairs in order on the site. There should be no penalties for cancelling the extra and expensive services. Lastly, they should be required to develop a service policy with teeth in it. This is just plain incompetence that has led to damage and exposes what they really are.

I joined eHarmony for one month, 5/14/2013-6/13/2013. Three days before the month expired, I opted out of automatic billing, and this was to end my service. A few days ago, I received a ridiculous bill from Bill Me Later -- a PayPal service that I do not belong to. It had a previous balance for $59.95 -- no date and purchases, fees, and adjustments for $76.95, for a grand total of $136.90. Bill Me Later said I had to contact eHarmony to settle the situation, and I was connected to eHarmony.

I have received 7-8 "matches" a day since joining in February. It takes so long to get through their questionnaire. I thought that meant they were really figuring people out, NOT! It's just that old theory "if you throw enough manure at the wall, maybe eventually some will stick." I met one local man after about the first 10 days. The most compatible cheater I ever met - ha! He just knew that he wouldn't get busted by his wife quite as easily by having his mug on eHarmony vs. one of the free sites. And you know the "What If" feature? "What if you broadened your search criteria just a little..."

I signed up about three weeks ago, and most of the "matches" are in Canada, Idaho, Washington, or California. I live in Portland, OR. I find it hard to believe that they cannot find matches closer to my location. In looking back, I realized that they have kept my profile "alive" when I had initially tried the "free weekend trial" over a year ago. This experience, so far, has been pretty disappointing. I forgot to mention that of all the "matches", only three have been in my area.

I am a member of Match and OurTime for several months. eHarmony offered a free trial several weeks ago, and I joined the site. It is an extremely difficult site to use. And one of the customer service reps even agreed with that statement. Within the required 3-day period, I asked for a refund. The sales rep did a great job of convincing me to give it another try. She said my profile was set up wrong. I agreed to try. Nothing changed. I still saw 90% of the suggested matches many miles away. Way too many matches without any photo, and way too many out of my age request. So I called again. Unbelievably, I let them talk me into more changes in profile and another trial. Bad me - I agreed. No changes. 4 days later, I called back for the refund. They have refused. I recommend this site to no one!!!

I have been a member for 6 months and can not get out of the contract! If they satisfy so many people, why would they lock you into a contract? About all I have had in common with the people they have sent me was age and appropriate gender! Other than that, they do match for important interests, geographic location, or education level. I have a degree in psychometric testing from an Ivy League university, and if this is psychometric testing, they would not have even passed Psychology 101 at my university!!!

I left eHarmony in 2010 after a very short period, maybe 2 weeks, as it just wasn't my thing. I cancelled my subscription and thought that was the end of it - as you can either cancel your account, or cancel your subscription according to the eHarmony website telling you how to do it. Last week 4.6.13. I found out last week that my profile and picture remain on the eHarmony site. I cannot get a straight answer from the 'Customer Care Team' as to why it remains on their site. I have been told I didn't close the account, but I followed the eHarmony procedure online. They said my account has now expired but surely that would have been after 12 months, and this is now over 3 years later. If anyone has had a similar experience, please respond because I am so frustrated with not being able to get a straight answer from them.

If anyone is starting a class action lawsuit against eHarmony, I am IN!!! What a terrible site. First, there are no matches. I wonder why. Now I know! eHarmony scams its users! Their auto-renewal policy meant a charge to my credit card, regardless of whether I cancelled my account or not. I cancelled, but they can't find a record of it. They send me emails every single day, but can't figure out how to send one that says my account is up for renewal! I am sharing with everyone, never use eHarmony!!!

Subscribed to it and on the agreement it said if you were not satisfied within 1 month, they will give you a full refund. Not the case!! All they do is take your money. When I called and wanted to cancel the service, they told me I have to pay $95 and then they will give me the option to take off auto renewal. Thieves, that's what they are. Be better off going at Match.com where they at least do what they are supposed to!

I subscribed an advertisement stating $19 per month, but they took $79.80. I instantly felt something was wrong. So I emailed with a proof asking them to cancel my upcoming direct debits. However, I just received a reply to do a customer service survey. How ridiculous can they be because after 5-6 emails and 3 direct debits, nobody wants to reply? Can anyone help me to get my money back or at least a phone number?

When I signed up for eHarmony, I made it very clear that I did not want my credit card charged automatically. I was assured that they would notify me before doing so. That did not happen. I was charged for 3 more months without permission. When called to complain, I was told that it was automatic unless I called before the renewal date. Very poor business practice. I refuse to use eHarmony now even though I am signed up until July. I have now started using Zoosk and it is MUCH better.

I tried the annual subscription and found out the matching was so awful (not sure how much database they have for the guys). After 3-4 months, I got tired and removed all my profile and photos with the header indicating that I'm no longer active. Before I was completely gone, I made sure I canceled the service and not to renew online. Guess what? After the annual expiration date of 05/21/13, I still got charged for $19.95 month to month on 05/22/13. I called the customer service, who said they automatically reactivate the renewal service not to interrupt the continuous subscription.

I joined this site, but found it didn't work for me. I called to try to end my membership, but I was told I would be charged until 4/2014. I think this is very unfair of them to make someone use their services when you have chosen not to, and to charge for unwanted services. E-harmony is a rip-off, and I hope not too many others fall for this scam!

I removed almost all of my personal information from the site, including photographs, and put up a note specifically stating that I'm no longer an active subscriber. However, despite it, tonight I received a "nudge" from someone expressing interest in me. My experiences on Match have been identical. I strongly suggest that people stay away from both of these dating sites.

I am not an online dater, but I thought I would give it a shot after I broke up with my boyfriend of 4 years. I paid for 3 months and got the worst matches ever. Not even remotely close. If someone was close, they never answered my reach outs. This site is completely fake. Then, to add insult to injury, they took another month's charge out of my account when I purposely chose to not auto-renew. The representatives fought me saying that I did. Incredible customer service (insert sarcasm here)! I submitted a complaint to their refund department. Ten business days later, I remain ignored. Fine, keep my $30. How pathetic! It isn't the money, it is the principle. This company was set up to take advantage of people... nothing more. Do not use!

I reluctantly spent the $160 full price for 3 months. I'd never online dated before and I certainly will never use eHarmony again. I barely looked at anything but went on one date with a guy that sent me a message. My subscription was supposed to run out sometime in April. By mid-April, I wasn't getting personal messages or anything anymore so I'd assumed it had. My roommate who signed up at the same time told me mid-May that she got recharged by eHarmony.

I signed up for eHarmony and chose the 6-month option as it appeared to be the best deal. I remember being very frustrated that I could not actually choose to pay that on a monthly basis, but was hit with a huge $200+ charge all at once. I was very dissatisfied with the service. I was consistently matched with men who were more than 15 or 20 years older than me. I made a point of figuring out how to cancel my membership, at least 3 months prior to renewal time, to ensure that my subscription would not auto-renew. The site did not make it easy to figure out how to do this, but I persevered and thought I had succeeded. I have not even logged into the site in months, but got hit with a huge shock when I received my credit card bill and found a renewal charge for eHarmony for $209!

Before spending money, I contacted eHarmony and they assured me there were many people on their database in my area. They have my money, will not let me out of the contract, and the only contacts are all over the country - no one within a reasonable distance. Yes, I want a serious relationship, but not someone who lives thousands of miles away or in another country. They are a scam. I have at least had dates from other sites, and the one person I have talked to on their site does not even show up as a match. Maybe they use 29 measures of compatibility which means I am not compatible with anyone who lives within driving distance. They will not budge. They have my money and are laughing all the way to the bank.

The matches assigned to my profile were completely out of sync with my personal criteria for a partner. In addition, I suspect that many of the profiles on the site are fake, given that it was nearly impossible to engage anyone on the site in conversation, even when (which was mostly the case) another person initiated contact with me; the other party simply disappeared. I was on the site for about a month and this was the recurring pattern of interaction.

I looked at eHarmony's website, filled out some information, received countless matches, and decided to pay one month membership. My request for men in the 120-mile range was totally ignored, as I received matches from all over the USA and Canada, then nothing at all after one week. This just goes to show you that the website lies and does not listen to the subscriber. All they want is the money.

When I asked for not even a full refund, but a partial refund for only using the site for 5 weeks, they said, "Oh no, we don't give refunds. You are outside of the cancellation timeline." I checked with my bank and was unable to stop payment because it was done through PayPal. I told eHarmony that I was going to take them to small claims court and, win or lose, they would need to send a representative there to win their case - that would cost them more than the refund I was asking for. I guess they don't think I will do it, but I will - just for the principle of it! I am sick of these companies getting away with not giving the services that they promise. eHarmony is a scam operation! Run, don't walk, as far from them as you can!

They promise the love of your life which it was a real scam! It took me forever to find one and the match never works. That's why I decided to quit the site for good! All the advertisement on TV was just to make money. Really not worth it! Don't spend a dime on it!

EHarmony's commercials make them seem like a service for meeting new people and finding love. My experience was more like sending messages into a black hole. I get barely any matches, and half of them don't even have any photos. I consistently get more responses and more dates on free sites like OkCupid and POF. EHarmony is a waste of time and money.

eHarmony is a fake and dishonest website. They offer something they cannot deliver. You do not get any matches. You do not get any new people to meet. It is a complete ripoff. Do not waste your money on this junk. Customer service sucks. They will not help you because they can care less. You pay for the membership/subscription and you are stuck with them. They force you to stay even if you are not pleased or satisfied. They suck. ** will file a formal complaint to the Better Business Bureau, will post on Facebook, Twitter, etc. They suck.

I called in early April to cancel my account. The young lady stated that my account would be extended for 14 days and then cancelled. Turns out, she only told me that so that they would not have to issue a refund of my money. Then they tried to bill me for the additional time and told me that I was responsible for the payments because I did not cancel during the 14-day period, which their lovely customer service girl did not tell me about. Out of all of that, I only got 5 matches in one month and now they are saying I have 13 matches as of this morning while I am sitting on this call. This is a rip-off. I should have asked for my money back.

In the last two weeks, I have two emails from eHarmony: "As a past or present member, we wish to inform you that eHarmony has closed the account belonging to your match name from Nowhere. This decision was based on routine monitoring that indicated the account may no longer be under the control of the original account holder." These individuals wanted my personal email. I did correspond with one outside of eHarmony. So now, they have people possibly taking over accounts? This could be more dangerous than ever. This man did send me pictures I didn't open. They were files. It could have been a virus or something to go into my files for passwords. I also get constant matches from several states away. Useless. I am not renewing.

I would not recommend eHarmony! Somehow, I committed to a year's subscription of $240 at eHarmony. I thought that might have been spread out over that year; it was all drawn from the account within 3 months. When I called to cancel, they pretty much said, "Sorry, no can do; you're in a contract." I told her that I was not happy with eHarmony and that all matches I was receiving were out of state (not what I had picked on my profile for distance). I'm so disappointed in eHarmony! I will never ever use again! Do not use eHarmony and tell everybody you know not to use it.

I, like a lot of you, am having a horrible time with eHarmony. I signed up for a year and regret it. They send me matches outside my area when I specifically stated 30 miles. They also send me members without pictures, which means they're a nonpaying member. Yesterday was a reality check. I "smiled" at a profile and he responded with some questions. We bantered back and forth and he said he couldn't see my picture. I asked if he was a nonpaying member. He said yes. We got along great through the email. He wanted to see my pictures so I sent them and never heard from him again. I haven't had one response in 4 months and emailed eHarmony several times regarding the distance. They send me matches that I have nothing in common with and then the only response I got was a humiliating experience.

eHarmony does not match you based on your criteria. Many matches were far beyond my 60 mile radius, even out of state. I was also matched up with inactive users that have not logged on for a month or more. They also match you with non-subscribers. I have attempted to reach out to eHarmony, and their help button at the end of the front page is disengaged so you cannot get issues resolved. I'm going to the BBB to file a complaint.

I have been on for more than 3 months. They send you matches of unattractive people that don't even meet your criteria! The matches they do send you are from people hundreds of miles away most of the time and you can't choose who you want based on your own criteria. It's a waste of money! Match is way better. At least you can search for what you want - mileage, looks, religion, children, etc. I wish I had never signed up and kept my $190!

I did a 3-month membership and saw that my account was set for auto renewal. I changed the setting so that my account was set to expire and confirmed the scheduled expiration numerous times. When the expiration date passed, I saw that my credit card was charged for a renewal anyway. I reached customer care and they claimed that my auto renewal was not turned off and insisted on charging me anyway. Now that I'm aware that this is happening to many people, I'm going to contact the Better Business Bureau and report my experience anywhere I can post a review.

I registered with eHarmony for a free account to check it out. Today, I was offered in email a special deal at $9.95/month for 3 months for full access. I thought what's the harm and gave my credit card. I logged in a few minutes later and started to use the site. Within minutes, I was disconnected with a message telling me that no reason needs to be given. No problem so far but will I be charged? I tried to get help info.

I tried for 3 months and then cancelled my account. Much to my surprise, I was charged for another 3-mo. subscription after I cancelled! The customer rep told me that even though I cancelled, I left the "automatic renew" field on! What a scam!

My account was hacked and I contacted them and one of their customer service representatives solved the issue. The very next day, the trust and security department closed my account with two months left on the subscription. They then started to give the runaround and shift blame to other departments and will not let you speak with anyone in trust and security department (only by email). I will be turning them into the Attorney General of Missouri for internet fraud and theft. Stay away from them as customer service is horrible and not consumer oriented.

As the other several hundred complaints have mentioned, after you go through the lengthy cancellation process and even call the company to cancel, they will come back and bill you for $100.00 at anytime, and they will refuse to refund your money. I cancelled my account on April 16, 2012. I called and cancelled and logged on and cancelled. Almost a year later, on February 20, 2013, I got billed for $96.94 from eHarmony. I call them and mention that I cancelled my subscription over year ago. They tell me they have the right to renew my subscription and don't have to refund me my money back. This billing method by eHarmony should be illegal. This is a form of theft, and eHarmony is long overdue for a lawsuit. If you used eHarmony, I highly recommend you cancel or change the credit card number you used on this site before you get random billing in the future.

The website, like the other dating website, was a waste of time. For 3 months, I got nothing but 2 messages. The women do not respond. The customer service was good. They are all the same as the other websites. It’s a waste of time. What is my advice? Just go to the bar. Get drunk, and you may find a woman less crazy than the ones you find online. Dating online takes one nowhere.

I had not used the site for about a year, had not paid monthly for a while and believed my subscription was cancelled. It turned out they said their agreement allowed for an annual "automatic renewal," so they auto-billed me for over $100. I called to say I didn't want service anymore. The poor minimum wage phone jockey said they had a right to take my money. When I got mad, she gave me a refund and closed the account. However, when I asked to get a name of a superior, she wouldn't give it to me. So this company is forcing their minimum wage employees to front for their questionable billing practices, and when someone complains, the poor employee has to deal with angry customers and shield their employer. Really disgusting. Hopefully, similar sites don't do the same. If there is no senior person who will be responsive on questions on billing practices, the company should not be in business.

I was a paying subscriber. The service was terrible and so I decided to cancel my subscription. I went through the cancellation process, which required me to complete a lengthy exit survey (I was actually happy to do that, hoping the feedback would help). I received confirmation of my subscription’s cancellation. I had actually gone through all this to ensure that auto-renewal was "off." My subscription ended on February 11. I made a few visits to ensure that indeed auto renewal was off and subscription cancelled. eHarmony has an infamous reputation for renewing cancelled accounts, and so I wanted to be sure to avoid being another one of their victims. Well, sure enough, they auto-renewed my account: $119 stolen against my authorization. I wrote them, but they simply lied. It's extraordinary that this company is still in business, and it's terrible that they prey on consumers this way. I'm now disputing the charge through my credit card. We'll see how it goes.

This site is a rip off and a waste of time and money. I signed up for six months with the impression I would be billed monthly over the next 6 months. No, they took it all in one payment. The first day, I was given 6 matches, all but 1 was out of my criteria. The one within my criteria was not even a member. It's been 3 weeks and I have been sent one new match, again, outside of my preferences. I sent them an email to request a refund and was told I could not get one because it was past 72 hours. I have filed a complaint with the BBB. Don't do it! It's really not worth it. I spent a lot of time on my profile and it's just a waste!

I am disappointed that eHarmony does not specify in the beginning of the survey (which takes a considerable amount of time to complete) that one has to be single (i.e., not separated) in order to qualify. I don't believe that it is the best interests of eHarmony to force people to lie in order to complete the survey - I did the survey (lots of time and honest answers) only to find at the end that I did not quality because I was not "single" (only separated)! It makes one wonder how many people do it again and then have to lie, only to have the situation where they have to tell "prospective" matches that they have lied in order to find a compatible relationship. This is not good!

I really wish I had stumbled upon these reviews prior to joining eHarmony. I have been a member all of 16 days and I have had nothing but trouble. I agree that the match pool is misleading as they leave up inactive profiles and profiles of people who just did the "free communication weekend," but did not join. So many of my matches are inactive, out of the area requested by me or simply poor matches that it is not worth my time to even log on, let alone worth the money I have paid for a 3-month membership. They are refusing to refund even a portion of my money, stating that I have passed the period allowable for refunds.

After paying $60 for one month and trying it for two weeks, when I cancelled the automatic renewal online, I did not receive any more matches. This is not a site that has any customer service. I do not recommend it.

I would not recommend eHarmony but would recommend POF and Match.com. Somehow, I committed to a year's subscription of $240 at eHarmony. Although at the time, I thought that might have been spread out over that year, it was all drawn from the account within 58 days. eHarmony does not appear to have a database like the others. All the searches come back "No match now" where the other services provide many matches. The questions to set up the profile are endless and stupid, especially with no matches. Please do not use eHarmony and tell everybody you know not to use it. Put them out of business. Good luck!

eHarmony makes you go through days of questions and preferences before you even know what kind of people they have in your location. Once you join, that's when you find out they only have a handful of people. So they try to get you to broaden your preferences. When I called them to cancel the trial period, the representative told me that there will be more matches sent to me that lived within the 30 miles of my location (which was a must). And after I agreed not to cancel, they continued to send me matches of people who lived over an hour away and some were even across the country. When I called them back, now they were okay with canceling my membership but told me I couldn't receive a refund since it was after the trial period. They are a ripoff company targeting innocent people who are just looking to find someone special. I would tell anyone who is thinking of using this site to save their money and stay away from this website. Good luck to everyone, and I hope you find that someone special without eHarmony.

I've found on several occasions on these dating sites that I'll talk to a guy through email for a few days then we exchange numbers and everything seems to be going great. We talk a few times a day (or at least text a few times a day), and this will go on for about a week (or at least until it's time for us to meet). The day we are supposed to meet in person, they cancel! This has happened to me several times. It's always with the ideal guy I have in mind (size, career and future goals). This can not be a coincidence. I'm convinced they hire people to occupy me (us) until either our trial period passes or the time passes where it's too late to cancel the account without being charged.

I signed up for eHarmony in December 2012. After completing a long questionnaire, I was given the names and locations of possible matches. Most of these matches were in my area. However, when I signed up for the service, I didn't see those matches again. I was matched with guys that lived in Canada, Louisiana, California, Wisconsin, and anywhere but my area (Washington DC). The individuals on the site were not my type. The other 10 guys I was interested in never responded. If I subtract the matches outside of my geographic area from the ones in the DC area, there were only 5 guys, 3 of which were weird and totally not my type.

EHarmony is a rip-off. I joined 11/11/12 and by 12/12, they took a total $150.00. I was hospitalized on 11/30/12. I cancelled, however was told I would not receive a refund. I have filed a complaint with FTC and FCC regarding not clearly informing the consumers of their rights to cancel. Plus, when you’re logged in, the option to cancel is not available.

I closed the account, deleted all photos and deleted all user entered content one week prior to subscription end. They still charged my card. After notification, they would not refund even when I told them I would file a fraud charge with my bank. They just don't care.

eHarmony was more than disappointing when I had a membership. I did not receive a single match that was indeed a match for me. Many were more than an hour away and some in other states. I cancelled it six months ago and turned off the auto-renew feature (which is a horrible feature) and haven't logged on since. Imagine my surprise when I had a charge on my credit card this month from them. (I can't even log into my account.) I called and customer service said they would not reverse the charge and would send me a link to get into my account (which was never done). What an awful service. Total scam!

I am giving them one star for two reasons:

I cancelled auto renew two times but eHarmony continued to charge me $140 for three months of service. I cancelled again today and called them to ensure that they stop charging me. However, I bet that I will see another charge in January. What a rip off. Never, ever, ever sign up with them.

Beware of unauthorized charges from eHarmony. This is the most unethical business ever! I cancelled my subscription twice by clicking on the Cancel Automatic Renewal link and I was still charged twice! Beware, should you need help, the customer service will not respond to your emails. When you call them, they will blame your account renewal on you, saying that they cannot see a date on the system that would show that my automatic renewal was cancelled! Can you believe that? Shocking! Their system is faulty and the whole eHarmony business is based on screwing people over like that. They are a bunch of crooks! What a nice way to make money - tell people to click on the link to cancel the subscription but still charge them anyway when they do and tell them it's their own fault! Do yourself a favor, save your money and avoid this site. Otherwise, you'll end up cancelling your credit card to stop them charging you.

Like many of you, I've never written a customer complaint about a product or service. In today's world of online scams, more of us need to speak up! If you're considering a trial membership with eHarmony, beware that their website is designed to steal from you every month after your trial's end date until you discover the charges on your credit card statement and call their 1-800 number. Although I changed my online account settings to turn off the auto renew feature and although I deleted all of my credit card information from my online account - which was all done well before the end of my trial period, I discovered on my subsequent credit card statement that eHarmony charged me $29.95 for a new month after my trial.

If I can convince just one person not to join, my time writing this will be well spent. I joined for 3 months at $9.95 per month (after being bombarded with ads from them for $40 per month). Their website is very confusing to use. Clicking on links takes you to a lot of dead ends and some links don't work at all. It is like no one at EH did any testing of their website. It is hard to tell who is communicating with you.

I signed up for a three-month membership with eHarmony back in March 2012, and then somehow got three months free with that membership. I did not sign up for the free three months, but when I called the eHarmony "Help" line, they told me that I was sent an email when I first signed up about the free three months. Now it is September, and I found a bill for $29.95 on my credit card from eHarmony. They tell me that now that my free three months are up, I am on auto-renewal. I feel extremely ripped off because I didn't want the free three months in the first place, and now I have to pay an additional $29.95.

I tried using the eHarmony free weekend during the Labor Day holiday. It was advertised "Communicate with your potential matches all weekend for free" and when I tried using it, there was a $1.99 charge which I paid. eHarmony took the $1.99 from my bank account and an additional $99 in unauthorized charges. I contacted eHarmony who said I have no account but refuses to refund the $99 charge on my account. I contacted my bank and was told I have to close the debit card account for them to do anything, leaving me without a way to pay my bills on time. I believe, based upon some of the complaints on here, that the state’s attorney general should begin an investigation concerning these practices for fraud.

I went on eHarmony because they advertised all day about free service. I spent at least an hour filling out their numerous personal questions. At the end of the questionnaire, they said I was not qualified because I was separated. They could not have told me that at the beginning before wasting an hour of my time? Then, I tried to email them that this was unprofessional and I was blocked from emailing them. It is false advertising and a waste of time.

eHarmony ran an ad stating that for 4 days (Fri., Sat., Sun., and Monday) through the Labor day weekend, you could use the site for free to meet people. So for the first time in 2 years since my husband passed, I decided to try it. I filled out the forms and received some responses quickly. When I tried to respond back, the message came up that I had to join the membership. It then said for me to upload a photo; when I tried to do that, the message came back again and said that I had to join. I am on a very strict budget since my husband’s passing and cannot afford this. That is why, when they said it would be free for the 4 days, I thought this would be good. How much more of a rip-off in advertising can you get than what E Harmony is trying to pull. I hope, as a consumer, that there is still justice for false advertising. And by looking at all the complaints, you surely have enough to be able to do something.

After membership expired, Dr. ** aka Dr. ** continued to keep the profile alive giving the impression that you are active, at the same time sending renewal notices giving current subscribers the impression there is larger pool to select from. Dr. ** is out to get as much money as he can by exploiting the subscribers' hope in finding the perfect partner. eHarmony is morally bankrupt.

I recently decided to go into eHarmony.ca and thought I could find a successful relationship after being rejected too many times. I nicely filled out a lot of the questions and they told me I was not confident nor compatible with any of the matches in their system and it will be better if I had dating advice and know myself better. I am not happy because everyone always says, "Best of luck finding that special someone." Do they even know how hard that is? I will never look for another dating site again. I've been turned down too many times. I'm annoyed!

eHarmony kicked off an individual named Chris from Chehalis, Washington. He sent me his 5 questions for me and also his "haves and have nots." l was so eager to read and respond, but they were nowhere to be found! I was simply angry! I found a lot of compatibility with this man and want to be reconnected with him.

I signed up for eHarmony's 6-month plan and only used it for a month or less. Their service sucks for a lot of reasons. I thought I had canceled the service but recently had a $140 debit out of my checking account for another six months. I called immediately to get it refunded. Even though they could see that I had not logged into their site for 5 months (so clearly was not using it nor was interested in using it), they refused to refund my money. Their excuse was that they put it in writing that the membership would automatically renew. They cover their ** by putting things in writing so that they can practice these unethical methods of stealing people's money. It doesn't matter that they set up auto renewals. If I don't want nor use their service, they have no right to charge me for it!

I recently filled out a profile on eHarmony, complete with the personality questions they asked. According to eHarmony, this is a point by point personality profile based on psychological data, etc. in finding the perfect match. A little background about myself should be told before I go on about the matching. I am a recovering alcoholic/addict with 5 years clean and sober. I do not drink and I do not drug. My sobriety will not survive if I get into a relationship with someone who is not sober. When I was asked, "Do you drink?" I answered never. The next question was, "What would you be willing to accept from a potential partner?" I answered, "Drinks a few times a year." I was then asked how important this is to me and I answered very important on the sliding scale.