eHarmony Reviews

Service does not provide matches, and states that I have to broaden my distance settings to receive matches. I want local matches. I live in one of the most populated states in the union (NY) and my distance settings include one of the most populated cities in the world (NYC). You can't tell me there are no single white christian men between 42-56 in that geographic area! Also, once in a blue moon, they do send a match but they usually are non-responders, which likely is because they aren't paid members. They make it impossible to contact customer service.

I joined eHarmony in response to their ad that promised all of these matches. I had 3 payments. While payment #1 was being processed, I got some matches but none of them were really there. The one who did respond had been married multiple times and was a carnival worker. I have been married once and had a PhD. I have had no matches at all day after day, week after week, nobody, nothing. You cannot contact them.

Months of trying to contact the customer service to no avail to cancel the subscription that I never signed up for after the 3 month service that was pitiful. Their website redirects your emails and questions to nothing. I started to copy paste everything for a trace and proof that helps to file a suit. Finally going to cancel my card but filed a consumer complaint with my credit card and they gave me a number that I was connected to a live person who "says" they are going to credit my account. We shall see. The woman said 7-10 business days.

eHarmony is nothing more than a complete waste of time and money. Everyone has seen or heard their ads with their false claims about matching people based on personality. When you sign up, you do end up spending way too much time filling out forms to make you think that it really is all about matching people based on personality (i.e. rate your sense of humor, etc.). Most of the matches I've had over the last year since signing up have been from out of state, even though I have my settings set to local matches only. After reading my matches' profiles, most seem to be interested in things that I am not such as many like to travel while I do not. So much for the idea of matching based on personality. The women who I wanted to communicate with pretty much ignored me, while the ones who initiated communication with me were definitely not women that I would have wanted a longterm relationship with.

E Harmony is the biggest waste of time and money I have ever made! I have found it to be no better than any of the other on-line dating sites. They keep matching me to people half way across the country. There is no way I could go to meet them if I wanted to. They are always what they call a "flexible match" and never a true match. All the profiles say the same thing. It is just like people are trying to say what they think I want to hear, or whatever sounds good.

I just spent all day filling out all kinds of stuff. Literally for hours and hours I've been filling eHarmony's compatibility forms out. Then finally, I was finished and the site didn't let me go any further unless I paid a monthly subscription of 20 some odd dollars. I just wasted an entire day on their site. I'm so mad. I wish they could read what I have to say.

In the spring of 2010, I paid for one year's subscription to eHarmony. It is now July 2010 and I am denied access to the site. Basically, I've paid for 8 or 9 months use that eHarmony is not providing.

I know my subscription will expire, but didn't know that they will renew without my permission. EHarmony is the biggest scam ever by all means. I set my preferences to receive matches from 23-28 and I kept getting 34 and 36. I selected white female and I kept on getting others, I selected certain states and kept on getting from other states as well. I wasted my money. I thought that no one likes me while in fact they are using the free weekend to feed their data base with more singles but if they don't pay to respond to me no action will be taken.

I'm writing because of a statement I read asking eHarmony to update their ads on television. She asked what happened to those people. The ads are five years old. Well, five years ago, I met my soon to be ex-husband on eHarmony. Scientific match? I had nearly 60 matches sent to me! I sincerely doubt that they were all "scientific" matches for me, more like ways to keep people paying their ridiculous rates. While it is a good way to meet people, in no way are these people any more or less a match than someone you meet in the produce aisle at the grocery store.

eHarmony is a scam. At least other dating sites allow all users (paying or not) to reply back to the person who initiated the communication as long as one person is paying. EHarmony does not allow two-way communication unless both parties are paying members. This is their policy, but it is not stated anywhere during the signup. So poor saps like me signing up for long-term contracts, thinking that for the entire duration of the service contract people aren't responding because there's something wrong with me only to find out later that maybe the people I contacted couldn't even respond to me unless they pay $60/month!

I agree with all said in July. I signed up the week before and after spending much time, I found I could not communicate without paying other than pre-stated sentences. I could not see any pictures, and after showing their assessment of me to a friend, she agreed it was not me. $60 per month is way too much to try out the site. Avoid this one. Glad I did a review search before going farther so I have no damage other than lost time and anticipation.

I want to complain about the eHarmony.com advertisements about a "free weekend" to communicate with matches. I logged in and spent several hours filling out pages of information about myself and then I uploaded a photograph. I ended up with three "matches" and decided to correspond with one of them. I wrote an email and when I tried to send it, I was told that I had to subscribe to the site.

After filling out an extensive questionnaire, I was told I could not use their services because I was "separated" and not divorced. The question that asked for that information was at the very beginning of the survey and should have knocked me out once I answered it. Instead eHarmony will use my data for marketing purposes. I will never, even after my long, long New York State divorce is settled, associate with eHarmony. I will do everything I can to discourage others from using this misleading site. Terrible marketing and I will no longer use services that associate with such a misleading company.

I signed up for a "Free Communication Weekend". I spent an hour filling out the forms online and received 14 matches. I spent 20 minutes composing a message to the best match, and only then was I informed that I would have to subscribe to send it (minimum cost was below $100 as best I could determine). Sleazy! At my consulting rate, this would have been $250 in billing time.

I joined thinking this free communication week I could connect with no way false statements. If you don't pay, you can't contact anyone.

I want to complain about the eHarmony.com advertisements about a "free weekend" to communicate with matches. I logged in and spent several hours filling out pages of information about myself and then I uploaded a photograph. I ended up with three "matches" and decided to correspond with one of them. I wrote an email and when I tried to send it, I was told that I had to subscribe to the site.

E Harmony is a big rip. Are these people real? I have not received any answers back and no response from any other consumer. They sent me many from way, way out of state. Boy, am I not interested in joining this group. I am glad I didn't send in any money. I'm just aggravated with this spoof of a dating site.

Soon after I wasted my money and joined Eharmony for 1 month, I started receiving more junk mail than I've received over the past year. First off, Eharmony is a huge waste of money and a scam. Secondly, they say that they don't give your name to anyone else, but they do. I'm going to have to get a new email address just to get rid of all the junk mail. Don't ever join Eharmony!

I have given them my credit card number. Since this is my debit card, I would like to cancel this because I have not had any way to get in touch with them as every time I go in the screen they refer me to something else. I have not been in touch with anyone yet and I am very disappointed. I am a retired person living on a fix income and can not afford to throw my money away like this. If I had gotten some results, it may be different.

I looked this up and was glad to see that this organization, eHarmony, is a scam. I would think if one would go to their bank, they could get the bank to stop accepting the payments for this organization and reporting them to your State Attorney General's Office is a good idea. I have done this several times with good results.

On or about June 4 2010 my computer crashed. At that time I was using an email that belonged to ex fiancée. I was paying road runner, but the bill was in her name and road runner would not change the account without both of us going to their office with ID's, and signing for the new email account change. I tried to contact eHarmony as soon as I got my new computer installed, which was June 8 2010. On June 12 2010 I finally got my own email address and have been to communicate with eHarmony ever since. At first I simply wanted to get the change made, but they have been so uncooperative I now want to cancel my account. Can you help me reach eHarmony? $53.00 per month which I am sure they will again charge on June 23, 2010.

Please change your ads. They are from 2003 and 2005. It may be to your best interest to show a current couple that has been together more than 2 dates. What happened after the first date or 2? Nothing current on the ads, except they met 5 years ago. Big Deal. What happened to them? It would show at least your matches work. I have been married 40 years. No problems here. At least show that your ads work.

I became a member back in 2007. Up until 2009, I was regularly notified of matches and able to retrieve information by computer. The last time I received anything from e-harmony was earlier in 2009. Yet each month, they renew my payment and you cannot e-mail them. I tried their help e-mail which states at bottom of your bill each month after it has been deducted, if you need to contact us go to and gives e-mail. There you will find a web form to send them an e-mail with your specific inquiry. Do not respond to this e-mail.

I subscribed to a 3 month trial for me and a friend in Jan. 2010. I called and cancelled both accounts in Feb. 2010, because we ended up getting married. Jason said he would cancel the renewal, and gave us an incident number to confirm they will not take money out. However, eHarmony did continue to take money out, and they took more money than the fee costs, in the first place. I called again on 06/09/2010, and the rep was rude, and said she couldn't give me a refund, until I threatened to call the TV channels and Corp. Commission. She said she was doing "me" a favor, and said she gave me a refund of the $107.00, but eHarmony didn't take money out in May or June, so no refund was needed.

I used eHarmony and they would send me matches that were in no way matches. I did not correspond with many men since they were not someone I wanted to date. I'm tall, 5'10". I would receive a match with someone who was 5'6". I specifically stated that I wanted to correspond with someone 6'0" or taller. Eventually, I was receiving no matches from eHarmony. This went on for days, weeks and months. I did call and ask about this but was told that eHarmony would match me as best as they could.

I tried to sign up for a 3-month plan at $19.95 per month. I did not even give my credit card number and it went right to a total of $44.95 per month. They claimed that I was signed up. I do not want this. I cannot find a number or any way to reach them. Please help.

Email only. There is absolutely no way to cancel out your subscription. It says go to "Account Settings" scroll down to bottom of page and check box that says "Cancel Account." There is no such box. I had to block credit card payment. I still haven't heard from them.

I made a 3-month subscription with eHarmony and after about 3 weeks of no replies, I decided to cut them loose. No sense in wasting money, right? I went to my account settings to cancel the subscription and lo and behold, there is no option for that! I tried the help section and all they wanted was for me to learn about what I would be losing. So, I started doing a little looking around and thank goodness, I found this site. I especially want to thank Michelle of Las Vegas for the info on the phone number. It actually worked! They removed my profile and stopped the charges right there and then and also told me they will refund the other 2 months that were unused. Of course I'm going to keep a close eye on my account.

They had 4 days of free dating. I was interested but it would let back on to talk to any one. First my e-mail was right then my password. They gave me new password, it still did not work. I was unable talk to any one that I received e-mail from or talk to them.

I put up a trial profile to test the water and found little use in the site. After closing my account, I continued to receive email from them. There is no way to unsubscribe from their emails if you have no account and their site doesn't provide that option either. So, I sent a complaint through their site (which is merely a "question" form). Within 24 hours of my complaint, I received 5 emails from them: 3 marketing related, one acknowledging my form submission, and the final one a survey on satisfaction. I've filed an FTC complaint as well. They are in violation of Can-Spam federal legislation.

I subscribed to 6 months of service and cannot get eHarmony to appear and I can't even sign on as a subscriber. I cannot contact other people thru this site as I was promised.

On 05/21/10, I signed into eHarmony capable partners to close my account. I was unable to access any of my account information that would end my subscription and stop money from being charged to my credit card. When I tried to access it, they want me to complete their on line ID check which ask question. I felt these questions were an attempt to get credit information, and had nothing to do with closing my account.

This is the third day I have been unable to access eharmony.com. I called this morning and talked with a representative who, only after I asked for a time frame, said they "hope" to have users back on the site by the end of today. Also, it was only after I asked for an extension of my membership to compensate for the days I have been unable to visit the site, that I was granted one.

I chose a one-year plan because the cost would be better. To date, I have not had one response and would like my money refunded. You cannot pick your matches, only they can. No one responds. I want a refund. It has only been a few months but they collected the entire amount which was almost $300.

For several days, I cannot get on the site. Last several times I did, I am getting no new matches. I am paying for this site. I feel like they are not giving me the service I have paid a lot for.

There is no clear indication on the eHarmony web site that they automatically re-bill without even asking. I was told I had been re-billed 3 days before my first 3 months expired. You will not find a telephone number to call so stopping payment is not easy. Basically, they want to bill you every 3 months forever more. The whole thing is a waste of time and money - forget it.

Pictures are blocked by advertisements. The site is confusing and jumps around, I never know what is coming next. I am always having to log in again and again. You need a critical path, make pictures easier to upload. You need to stop blocking communication, this is the 21st century. Women can email men first. Your site needs an overhaul. I spent money and time on this site and it does not work. It is too difficult to work with. Too much security and not enough progress towards meeting women. Days of frustration and not one steps forward.

The automatic renewal for eHarmony is well hidden policy that is used to recharge your account for the time that you initially subscribed. 1-800-951-2023 is their very hard to find number. Call them and fight for your money back! All of it. Do not settle for a lowered subscription time. I had a 3 month (unsuccessful) subscription and was automatically charged for another 3. Hope this helps! You may not find love via eHarmony, but you can get your money back for their money grubbing policy.

I have not been able to access eHarmony.com for over a month. I never had communication with one man, and now they are trying to sign me up again for another 6 months! Fortunately, I originally paid through PayPal and had called them a couple of weeks ago to stop any further payments to eHarmony.com. I hope someone is investigating this scam outfit. What a rip-off!

I signed up for eHarmony dating service and went through all the questions. I did receive emails of matches they found for me. I always had to initiate the communication. I never once received communication. I am a fairly attractive person, but I never received the first communication. I was signed up for 3 months.

I cancelled my subscription on May 18th and logged in to eHarmony to make sure of the date on which my subscription was to cancel. When I did, I turned off the matching options so that people would not be inquiring about me when I would have no opportunity to respond. When I turned off the matching, the system automatically checked the box "renew your subscription" without notifying me. The result was that when I pressed enter to change my matching settings, I was duped into auto renewing my subscription for $97!

For the past week, I've been trying to log on to the site and couldn't. It took forever to load and when it did, it said it was unable to. Also, within my 3 months, I wasn't sent that many matches and when I did try and contact matches, I never got a response. I was very unsatisfied with eHarmony and will never join again or tell anyone else to do so.

I had tried other sites with no satisfaction of even one match that did not ask for money and later exposed that they were not even in the USA? I chose to try the eHarmony.com site. It is a lengthy profile questionnaire and even after this, the next 3 mos was a disappointment. I was sent over 375 matches and responded to everyone with at least a greeting of thanks for the interest? But to my surprise, I never got one reply back from anyone, except on very nice mate who just chatted about all his other dates he was on and what they did together and how great it was--as if I was his sister? Otherwise, out of 374 "matches" by eHarmoney site match not one even replied?

I have been unable to log on to Eharmony. I called the 1-800 number and talked to tech support to find out they have made changes to their system. If you have an AOL email, you have to now use Windows Internet Explorer to log on to Eharmony. I asked why didn't you guys send out a mass email about that important move. I only got 'Im sorry' from the tech support person. It seems like a moron action. Hope this helps others who have had problems reading emails from them and being unable to log on.

I subscribed to eHarmony for a three-month trial period. I had decided not to renew my subscription, figuring that I would receive a renewal notice and would end the subscription at that point. To my surprise, I received an email telling me that my subscription had been "automatically" renewed. No prior notice, nothing. I checked my bank account and sure enough, eHarmony had already deducted the money. I was furious. After quite a bit of hunting on their website, I was able to find the customer service number (yes, it's on the site, but you have to hunt). I spoke to a customer service rep who told me that I could close the account and not receive any more matches, yada yada yada. Unacceptable. After trying to reason with him for about five minutes, I demanded to speak to his supervisor. He put me on hold for about five minutes but when he came back he did tell me that my card would be credited within 1-2 billing cycles. Fortunately, I did receive the credit on the 1st billing cycle after.

Stay far way from this over-priced match-making service. I have tried several and the high cost of eHarmony kept me away for a long time but I finally decided to give them a try, based on the highly exaggerated advertising they do on TV. (Yeah, I fell for it) What I found out after many months was that what I received (potential matches) was the least successful of any of the sites I have used at any price. Their refund policy is pretty much a joke, if you ever manage to actually get a refund, which I didn't. (Being as I had been using it for over 3 days) Just don't waste your money here-- plain and simple.

I have not been able to get on the site for over a week, even though they have sent me a new match to check out. My 6-month subscription expires on May 24, so I would like to use these last few days to see if there's a match. I've never even had communication with one man! I also want to cancel my account so that I will not be charged for another 6 months. Help!

I joined e-Harmony for a 3-month period. They have my Visa account information and deducted the 3-month charge. It is due to expire on May 14. I have not been able to get on the site for over 10 days. I have received mail from them and clicked on it and there is nothing there. I want to cancel as I only joined for 3 months. But the fine print says that you must cancel on the settings page of my account. I cannot get to it; they have disabled it or are not in business. I do not want to have to cancel my credit card so that it will not be charged again for a service that they are not providing. Will you please inform me if in fact that E-Harmony is still operating, as I am unable to access their site or my account information?

I cancelled this service in 11/08 and somehow, this company got my new bank and account and have been deducting $49.95 for 13 months without my permission. I had signed up in 2008 under a different email account and different bank, BoA. Somehow, when I switched my banking services from BoA to Wells Fargo in 12/08, they found my account and continued deducting a monthly fee since then for a total amount of $800. I lost $800 I did not request. They fraudulently found my new bank, account and email and charged me for 14 months.

I finally broke down to sign up for eHarmony. First, you have to go through a million questions which is a good thing. Some of the first involve 'Marital Status'. Giving Married, Divorced, Separated, Widow, Single options. I clicked Separated because I'm not divorced yet. You get to the end of the forever long questionnaire and am told they can't make a profile for me because I'm with listed as married or separated and they are for singles only.

I am not able to cancel my account. The eHarmony website indicates that in order to cancel your account, you need to log into your eHarmony account, go to My Settings and then click the tab for Account Settings. There should be an option to cancel your account. There is no such option on my account. They continue to charge me for services I am not using. I turned off my matches and I am now trying to unsuccessfully cancel my account.

I can't seem to unsubscribe! I sent a registered letter to the company who billed me (Bill Me Later) and told them not to allow the billing. Yesterday, I received via email a notice from eHarmony saying that they were billing me again as my subscription expired on 4/15/10. I do not want to join again! How do I get this message through to eHarmony? They continue to bill me, and I am hoping the "Bill Me Later" will honor my registered letter request to disregard the charge!

Despite my several requests to the contrary, for months I have been sent matches without photos. I have not even opened these. I would like not to be charged for these. I will not pay for matches without photos. Continual frustration to not have my request responded to.

I cannot seem to be able to contact anyone at E Harmony. I tried to stop emails thru their site. I have been trying to stop these emails. I've been trying for a month.

There are three things I don't like about eHarmony.com.

I'm a divorced middle aged man who has always been in good shape and considered by most as an attractive Good Samaritan type. I do not hang out in bars and I'm new to this area.

They (eHarmony) charged me for 3 months and provided me only one month of service. There is no way I seem to be able to contact them, so my complaint is eHarmony ripped me off of 2 months. What are my options?

I was signing up to use eHarmony's relationships site. I was taking advantage of their free weekend, but this was useless because it wouldn't let me sign up no more than 77%; it kept telling me to try later. I tried 2 days to complete my form, writing the same thing over and over again. It wouldn't let me save the details I'd wrote and kept telling me to try later and there was a problem.

I too, like many others feel this dating service is a scam. Our profiles are taken and entered into database this gives the computer names to spit out that may be a some kind of suiter. Then your supposed to choose from a generalized list of questions to send to the suiter. These are so generalized so the chances are that you will receive an answer you wish to hear. These are sent anonymously, received anonymously. How are we to know who sent what and to whom. I wonder if they are sent at all, this is a joke.

What a rip-off. They are now stealing $107 a month which I did not agree to. And I don't know how to stop it. Do I get a new bank account and close the one I have out just for this? I agreed to $46.00 a month and now I want to cancel and it's $107.00 a month? I'm finding a lawyer or getting on the class action suit band wagon. I have the resources to do this.

I met this guy last year on eHarmony.com. Last year, I went on 3 dates with him and on one of those dates he told me that he made 8k a year and asked me if I wanted to be his girlfriend and would help me pay off my credit card debt. I had 2 jobs and I told him, "No, it's my responsibility and I don't need any help."

In a weak moment, I subscribed to eHarmony. What a joke. I'm a 61 year old single grandmother so I didn't have any illusions about thinking someone would be interested in me because I was a sweet young thing. I just thought it might be interesting and fun to converse with someone and maybe make a new friend.

I subscribed in January 2010. Unfortunately before subscribing, you don't get a chance to do a sample run to see how the site operates; how you get matches, view them, etc. Only after subscribing and paying the charges, do you see how convoluted it is, not user-friendly, cumbersome to communicate with potential mates, too many questions to answer or fill out, etc. I've gotten so many matches that appears because I'm a man and the match is a woman, that is sufficient reason to send it.

They don't bill you on consistent days. I was once billed on the 14th, the following month on the 13th, and this month on the 12th. This is not good business practice. You should be billing your customers on the same day consistently. When I called Customer Service to correct this mistake, they told me that there was nothing that they could do. Thanks to them, I am overdrawn on my checking account since they billed me too early!

The eHarmony 800 customer service will not remedy or cancel unwanted magazine subscriptions incurred by joining eHarmony. Turns out that when you join, you are given the option of magazine subscriptions. If you do not select one, thinking you do not want any, you will be sent one that they picked out. I received Maxim, a sexually oriented men's magazine which I did not order and do not want.

I joined eHarmony about a year and a few weeks ago, they asked me to put a picture on my profile and I did. When I looked at the picture, it's my picture all right, but I look like a ugly woman. I changed pictures and the same problem. Next, they send me matches. When I contacted the matches, they do not contact me back. I called and asked why I cannot get a match yet, and they always promise that I will get one but I never did. My pictures, I know for a fact that they messed it up so I can look ugly.

I subscribed to eHarmony, after making a free profile in January of 2009. I finally decided to pay for a 3 month membership at $44 per month, which they stated on the subscription page, would be around $107 for a total of three months. Once I gave my info and debit card, it stated they instantly charged me $134 for three months. There was no fine print about the additional charges and where it came from. I figured it was tax! I decided on March 8th, 2010 at 9 PM to unsubscribe, because they were not sending me matches, only 2 people that I had nothing in common with. It doesn't let you delete info clearly or matches.

I subscribed to eHarmony on 2/2010. My profile indicates 55-year old grandma, non smoking, non drinking, family woman. I googled their "perfect match" guy, and found out he had broken into a house 10 days prior and had been shot dead. His profile indicated a Christian wholesome and perfect man. Not! I was told they don't issue refunds. I'm going to the Better Business Bureau, all their competitors and an attorney!

This is such a con game. They took all my info and photo, claimed it was a free service, held out to over 300 women that they could meet me, and then refused even one until I joined with a credit card they could bill. There are 300 single women out there thinking they can meet me, and they are all paying for that ability, and it will never happen until i pay for what was promised, in writing, as being free. Shame, shame, shame.

I wrote earlier that I have not had any satisfaction regarding extra billings. Tonight, I found a phone number via Google. While it took awhile to make my case (and I had emails to back up my concern about mistaken billing), the representative eventually, after offering a partial refund, did offer a full refund to me. There's definitely something not organized about email notifications, renewals, etc, but at least I am now satisfied.

I join the eHarmony dating service a year ago and this is the worst dating company I ever known. They are committing fraud and are giving false advertisement. I am very dissatisfied and I completely frustrated with the service they have provided me with. Not only have they taken my money, I have wasted my time and energy going into their website with no results. Therefore, they need to reimburse me the for their charges. Also, they have only sent me a few matches and there are months were I have only received a match or two.

eHarmony has unreasonably held onto the sum of 287.40 dollars since the 11th of January 2010. Amongst all other things, eHarmony's inability to refund my money has caused me much emotional anguish and most especially financial hardship. I am a college student and I will not hesitate to pursue until I recover the sum of $287.40 dollars from eHarmony.

Over $280 dollars was withdrawn from my bank account on the 10th of January 2010. Called eHarmony, cancelled the the subscription in January about 2 weeks after the withdrawal. eHarmony says, they will refund the money. The money is not yet in my account as of today. Called every week since they and all they have done is tell tales. Great emotional and psychological damage and financial hardship.

Does somebody know where the management or owners investors are located? I need info for e-harmony. I need an address, because I can't get money back, even though I canceled several times. This is the only way you deal with this kind of **. I've read enough and talked enough. I can't believe the company takes this much money.

Wow. Where do I start? I have been a user (off and on) of eHarmony for several years. This past fall, I re-activated my online membership because they had a three-month deal for $19.95 per month (which was a savings off their regular price). After two months or so, I had not received one match from them. The site matches you with potential romantic partners) and emails them to you. I called to complain about this. When I spoke to the customer service person, they could not give me any reasons why I had not received a match in that time. They told me that they would give me three months for free (additional months to what I had already paid) to see if I would receive any matches in that time. I live in Atlanta, GA, a city of almost 5 million people. There is no way I would not have received a match during the time period unless something sketchy was going on.

I went onto this silly website because I kept hearing all the buzz about how great it is. And I can say from direct, personal experience that it's a useless site. I spent several minutes answering several pages of questions only to receive a big, annoying page that informed me that I was not worthy to use their services. It rudely informed me that I fell into the 20% of people who cannot benefit from eHarmony. It then implied that I was dishonest and that they had a reputation to uphold. Ok! Fine! So I'm not good enough, why did they waste several minutes of my life? I answered their flotsam as honestly as I could--after all, what motivation would I have to be dishonest? Success stories? Baloney! Big lot of nonsense! No economic damage, but my self- esteem is worn thin. I hope others will benefit from what I have revealed.

This is the worst dating site in the history of the world. Pathetic. Impossible to navigate. No chance to search for your own matches. They send you people who are clearly not what you're looking for and all the while keep billing you exorbitant amounts of money. The thing needs to be shut down. No dates, no matches, hundreds of dollars. Whoever owns this site must have trouble sleeping at night. I have never complained about anything in my life in this format. Stay away from this site!

eHarmony takes up half my email screen! I am not interested in their services. I wish to have them eliminated from my email. I'm too old for the dating game! Their presence is annoying. They should not be allowed to repeat their message over and over on the same screen.

This is the worst so called "relationship" site ever! I signed up about a year ago and after taking much time to fill out their very in depth questionnaire, I was told sorry are services are not suited for you and we cannot match you up with anyone. What?! Out of the thousands of men out there looking for a relationship they knew just by what I answered that there was not one person they thought would be a match for me?

I joined eHarmony hoping to find someone to date. Most of what I got is matches in other states. Big thing that bothers me is they have no phone or e-mail on their site. There is no one that I can talk to about this.

I have found on several occasions, that matches tend to be lost on follow up, even after they have initiated correspondence and accepted an invitation for direct email correspondence through eHarmony. I believe eHarmony blocks such communications, so as to prolong membership. The intended recipient of the email doesn't receive the mail, and the sender is led to believe the match has chosen not to reply. It is quite an unethical practice.

You definitely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do or your credit card company. Your bank will just call eHarmony and ask them about the charges. Once the representative has explained to the bank about the auto renewal and the policy, the bank won't go any further. They won't continue with the dispute. They will just block it from happening again. That is it. The number to contact eH is 1-800-. They are there from 4 am PST to 12 am PST.

You definitely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges. Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. They won't continue with the dispute. They will just block it from happening again. That's it. The number to contact eHarmony is 1-800-. They are there from 4am PST to 12am PST.

You definitely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges. Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. They won't continue with the dispute. They will just block it from happening again. That is it. The number to contact eHarmony is 1-800-. They are there from 4am PST to 12am PST.

eHarmony is a complete fraud. Do not sign up, they have the most unethical sick practices I have ever seen. You will be scammed in every way. If already a done deal, write the Better Business Bureau in LA, contact your credit card company before they auto renew. I found email addresses most bogus but I kept writing. I finally got a refund or at least they said, they would give me one. I now have it in writing to provide to my credit card company. How much fraud does there need to be for Consumer Affairs and BBB shut them down! This is outrageous. They took 135.00 and much of my time fighting!

I subscribed to 3 months at eHarmony.com. On January 3, 2010, they sent me an email saying that I had made my final payment for my 3 months subscription. On February 4, 2010, they informed me that they had "automatically renewed" my subscription and had taken additional amount out of my account. When I called them at 1-800-, they told me that in the original agreement they said that they would "automatically renew" my subscription. I told them that if I wanted more than 3 months I would have subscribed to more than 3 months.

I joined E-Harmony, and after my 3 months were up, I canceled my subscription. I continued to get matches, and learned I had to "close" my account. However, my profile remained in their database, along with my credit card information. I next learned the only way to have your profile completely deleted is to write them, which I did. The following is the response I received: "Thank you for contacting eHarmony Customer Care. I appreciate your concern regarding your profile and I will be happy to assist you.

My story is identical to Donna of Merrick, NY January 24, 2010. I clicked on a banner ad on the website that read I could purchase their services for approx. $19/mo for three months when I entered a code. There was nowhere to enter the code and I ended up being charged nearly $140. I immediately sent an email request cancellation. The response said little more than "you may have better results if you complete your About Me information" Huh? I completed a follow up survey about their customer service indicating customer service was poor and the issue wasn't resolved. There was no response. Since then, I have sent half a dozen emails requesting a refund and have closed my account. I have requested all contact be via email so I have documentation that can be used as evidence to present to consumer complaint agencies.

I cannot give you any information about the company included and especially their phone number because they don't want anyone especially their customers to contact them. I spent over an hour 2 or 3 times to try to Find out how to ask them a stupid question; if it is not in their commonly asked questions, you're screwed. No "Contact us" option anywhere!

They charged ($19.95) my credit card to renew a 1 month subscription for my son Jeff without my authorization.

I signed up for 3 months last year and did not renew my subscription. Now, I'm being charged $96.95 for something I didn't order. I live on a very limited budget and I can't afford this. eHarmony owes me $96.95.

I signed up for 3 months of eHarmony and intended to allow my membership to expire. Their communications to me indicated my subscription would "expire", which to me implied I'd be done with it unless I took action to renew. However, eHarmony puts every new subscription on auto-renew so instead of expiring on the intended date, they auto-renewed me and not just for 1 month, but for 3 more at a cost of about $96.

Last week I tried to sign up with eHarmony.com because they had a special for $19.95 for 3 months. After entering all the information, there was no place for the promotional code. The charge came up for $134.85 and I figured the promotional code would come up. It didn't! I was charged $134.85 on Jan. 18. I had signed up on the 17th and I had called my bank to cancel the charge. They told me to come in. I went to the bank and as of the 17th, the charge had not come through. As a single stressed-out mom working 12 hour days, I forgot about it. I found out today that my credit card was charged $134.85 on the 18th. I finally found a phone number on their website and called them. After a big hassle, I asked to speak to a supervisor. He saw that I tried to cancel my membership the same day (the 17th! ), but refused a full refund! He refunded me $64.90 and gave me a month's membership. I had told him this was not acceptable as the website advertised $19.95. I said refund me the money and I will speak to my attorney. Can you please help? This is going to bounce checks and I will be charged $35.00 for each check! Please help!

eHarmony makes it almost impossible to end your service especially in time to stop auto renewal. No notice given that they were going to charge my account until after they did it, and then they say your right to cancel after three days only applies to the original contract and not renewals. The cancellation procedure is obscure and complex and even after you click cancel, they have a small box at the end that says close account, and if you don't hit that one too, all the other cancellations don't count. That’s a very unethical business practice, in my opinion.

I have signed up for the 3 installment plan; after 3 days, and numerous closed matches, I emailed them to cancel. They refused to cancel my subscription. $95 every thee months is hardship I cannot afford

I enrolled for 1 year at eHarmony.com. I tried to cancel after 6 months as indicated on the agreement. However, the company denied my request to cancel and charged me for a full year of services. As my service agreement was about to end, I received a plethora of matches, all of whom seemed very appropriate. This is in contrast with the poor matches I received at the beginning, middle of my enrollment period.

I joined eHarmony for three months at $139. I wanted to look for women seeking women. They sent me men. I emailed a few different departments with no response from any of them. They kept sending me men matches. I requested my money back two months ago. Of course, no response. Now they have tried getting money from my credit card five times in the last month. Something really needs to be done. I never tried to renew my subscription as I am a very pissed off customer! Please, can you help before they find a way to get money from my account.

This site seems to be somewhat fraudulent. First of all, I was unable to change my profile picture after many attempts. When I finally was able to contact someone at eHarmony, they advised me to send them a new picture and they would post it. That seems ridiculous that you cannot control this yourself. Also, matches remain on my page even when the person is no longer a member or active and you cannot delete or move them. I didn't receive many matches and 90% of them have no photo, which makes me wonder if they are real at all. I subscribed to Match.com and almost all the members had photos.

I signed up for a three-month trial membership and they still continue to take money from my checking account, resulting in bounced checks and service charges that I hadn't expected. They also told me to change my profile to get more dates and matched me with all men that lived several states away when I specifically said within a 50 mile radius.

I signed up for 1 month service with eHarmony. The first couple of days, I got matches to consider. Then the matches were across the country. Then they stopped altogether. I called them and asked for a partial refund since I wasn't getting any "matches"to consider. They said they could not do that and sometimes it takes more time. I went way outside my comfort zone to do this and I feel cheated and used. It didn't help my self esteem either. All they want is more money, and why would I ever pay them more, when I haven't gotten compensated for this first month? Don't pay these people. I'd rather be alone than go through this.

I have had the same experiences as the previous men and women. Only this time, I was not only "red flagged" regarding a few men I was communicating with I was asked to go against their terms of agreement. I tried to cancel my membership and they convinced me to try again. I did and then it happened I was communicating with a gentleman and then all of a sudden, he stopped communicating and I have not heard back. Then others closed their message to me with "the distance is too great". With that, I decided to change the distance to within 30 miles. I was looking at my profile when I noticed that eHarmony had asked me to change one area of the profile. The question "how much do I drink?" to which I put a "few times a year". I rarely drink at all.

I enrolled in eHarmony over five months ago. I originally chose the year membership, three payments option. I made the first payment of over $95, but then changed my account number because my card was stolen and forgot to contact eHarmony so they suspended my membership. This was fine with me since I was too busy to use the service at this point. During the time my membership was "suspended" and I was "not active", I received numerous (like over 25/day) matches who wanted to communicate with me. When I was an actual member, I received very few matches and those I did receive were completely inappropriate (e.g. I'm an urban, master's educated, well-traveled bilingual woman and I was paired with a fat welder who lived in some small town in Iowa or Wisconsin. This type of match was typical).

This company does false advertising. Thank God I only got a 3-month trial, but even this was a ripoff at $19.95/month. I never got a response from any match which were very few. They kept saying that I should widen my parameters. If I can't use my own standards for acquiring a match, then what good are they? I never got anyone up to par. They kept sending me flexible matches. What's that? Not someone who has my same ethics or interests. I feel cheated and violated through their false advertisement. I wasted over $60.00 on nothing.

I signed up for eHarmony for one month as a trail. My subscription has now been renewed again for another month. I did not authorize this transaction. I have emailed eHarmony twice in the last week and I have received no response from them to date, just more matches that I have nothing in common with. I have also tried to find a UK based customer service contact number, so that I can take my complaint further with them. However, I have searched for over an hour and I cannot find a customer service number.

I do not believe half the matches on their site are active. I think they charge you and they know people are not active, but they match you with them anyway. They should have to take inactive members off. Otherwise, you are paying for nothing.

It's a combination of complaints here. First, finding your way to a direct means of customer service is virtually impossible and next, unauthorized charges to credit card renewing a subscription. I specifically asked to be discontinued and finally, 12 dimensions of compatibility, please!

Don’t waste your money on E-harmony. The character of the men I met on this site I could have met in a sleazy bar. The ones I did choose to meet were horrifying. I could have meet men of a better character in a sleazy bar. You could begin to tell the profiles of the men who were looking for one night hookups, those are the one that never wrote anything in there profiles. I also learned that if they do write something in their profiles it is probably they have gotten really good at lying about to meet people. Don’t waste your time writing to them about your experience because they do not care.

This site is shady. I signed up for a 3-month trial a few months ago. Thank goodness I only did a trial! This site is shady. They only send about 5 matches a day. Half of them have no photo and the profile is incomplete. The "matches" are not matches at all. After spending a fair amount of time filling out the "Personality Profile Questionnaire", I was getting matches with whom I have nothing in common with. What really upsets me is I was being slowly fed matches. I finally found one that seemed like a decent, attractive guy. Come to find out he wasn't even an active member! This site blows.

My girl friend went on eHarmony to find someone special. Well, she did. She meet a single father of two, as she had two children and one on the way as well. This guy lost his job (for stealing from it) and got put in jail. She bailed him out. Then he hoaxed her into buying a car together, because he would be there with her and the baby-to-be. Well, he left two weeks after getting her to give him the car. Sucks.

Stop sending me your email ads. I am sick of them. It is over 4 weeks I have been unsubscribing. Then I realized the wording below is wrong for unsubscribing. You say, "…but if you want to continue, simply enter your email address and click unsubscribe." Tricky, don't you think? And nasty, too. Read it for yourself below: "Welcome to the unsubscribe manager for eHarmony. We hope that you'll reconsider unsubscribing, but if you want to continue, simply enter your email below and click unsubscribe.”

I joined eHarmony a few years ago with the "guarantee to find a match or your money back." When I did not find my match but met scuzzy men who only wanted to hook up, I cancelled my subscription and wrote a letter telling them that I was disappointed and felt that their company did not meet the standards they advertised. I never heard back but when I heard they were giving three days free for the new year, I decided to try it again. It seems that now they have blocked me from joining and I never heard back from them. This company is bad! What a waste of money!

Every time I try to log in my account, it said password is incorrect or forgotten password. I am using e-mail on file which I have been given numerous temporary passwords that I can then change. Every time I try this, I still get invalid password with e-mail address staying the same. Can they fix this please?

I signed up for eHarmony approximately one year ago. I thought I had signed up for 30 days. It turned out I'd signed up for 3 months. I contacted them, and they told me they would issue a credit. (That's not my complaint, though I don't think they did.) It turned out that eHarmony automatically renewed me at $96.95 beginning on March 29, 2009, every three months. The first time I realized this was today, when an email from them turned up in my suspect mail. (I had them in suspect mail because the company sends so many emails that it completely overloaded my inbox.)

I subscribed to their dating service. Then after getting no results, I cancelled my subscription. Having agreed to pay $59.95 to a company called Bill Me Later, I shall do so and also do what their billing agreement says to do in section 16b of their agreement. After reading some of the complaints via internet and not personally getting any substantial responses (i.e. actual dates or contact), I have concluded that the whole operation is a scam! This is just my opinion.

The website does not allow you to cancel your membership, as there is no place to click to do so. As a result, it will automatically renew your membership, even if you do not wish to do so. Please help me cancel my membership, as I cannot afford to continue this renewal process. Thank you.

I cancelled subscription to this company 4 months ago, and they are still taking payments from my credit card. I cannot get a response from them - no telephone, no no response to emails. I am paying $34.00 per month. Please help.

As I am sure a lot of people do, after my wife died over a year ago, I saw an ad on cable TV about a match-making company called eHarmony.com. I was looking for a lady to share my life with. It was a simple "fill in the information" and profile, and it's for "free" and could match you up and give you a simple local single list. If you wanted to contact these ladies, you could sign up for a monthly fee.

E Harmony withdrew money from my account without my approval and of course it is impossible to contact them. I sent them a gazillion e-mails and they told me the La De Da story about how I didn't read the fine lines. I told them I wanted my money back because they took it before I had a chance to cancel the membership which was up today. I found the phone number for their corporate offices which I would like to share **. Do not ask for customer service. Ask to speak directly to the Assistant to the President. You will get your money back

I closed my account many years ago. Last month, they "renewed" it and charged my credit card. I disputed it with the credit card company and they are still investigating it. This morning, they charged my credit card again. I called my credit card company and asked that they close that account and issue me a new card. They said that would not stop it as it was a preauthorized charge and they had to pay it. They do not respond to emails. I had not logged into that account for 5 years and suddenly, I'm a paying member again, even though I never wanted to be.

Many things! I signed up for three months. They just charged me for an extra three months which I did not authorize and am disputing. They send me many emails every day and the email address on their email to tell them you received it in error and to stop is not a viable email address! They won't let me take my photo off and keep sending it to total strangers!

I've been scammed too. I applied for a 3-month membership, and in my account, they said that I've been charged one amount for around $173 USD; but it's not the case. Instead, they are charging me $49.95 per month for 6 months. I just realized today! I tried to call there on their toll free number, and after 5-10 minutes of waiting, the line cut off! I tried 3 times, and the same thing happened every time. I called Visa, and they said they couldn't do anything about it and that to just print an email from eHarmony saying that you cancelled the membership and see if it continues! So I am stuck paying until January! Grrr... I'm really not impressed! What can we do?

Multiple unwanted contact from eHarmony. Multiple unwanted daily emails. I never visited this site. I'm not interested in this site. I want the harassment to stop.

They said they would give me 3 months free service if I paid for 3, which my mother did. It took them over a week to post my picture and over a week to see my profile. I had 3 other people searching for me that were friends. They are the ones who told me this. I contacted them asking them if they would give me a week free for this and there’s no response. I also told them that the 3 months gave me little to no men to meet. I am only 25, so I found this a little strange when they claim to have millions of people doing this. I have tried for months to contact them and there is no way to do this unless you accidentally find them or a number on the search someone else has found. They give false claims that they will give you free service if you don't find someone. It’s wrong.

eHarmony and their auto-renew feature: I signed up for 3 months, and they thought it was their right to renew my membership. There was nothing ever said about the auto-renew feature. This has to be criminal. I will be fighting this with my bank and with eHarmony.

I took their 6 degrees of personality test. They deemed me as being undatable. They said according to their testing results, people find me too nice, making people uncomfortable. They are basically telling me people do not want nice honest women. No wonder so many suicides occur in this country. I didn't spend money but this is absurd. Too nice to date? Come on.

I registered to eHarmony.com, a big dating website in the USA, in September 2009. I bought eHarmony’s service package for $70 and I was informed that this amount would cover six months of service that eHarmony would offer to me. However, since September 2009, eHarmony has been withdrawing $70 from my credit card account monthly. I asked eHarmony why they keep charging me and eHarmony answered that in the six months from September 2009, eHarmony would withdraw $70 monthly based on its policy. Even though I canceled my registration on November 14, 2009, eHarmony’s customer service told me that they would still withdraw $70 monthly from my credit card until January 2010.

I joined for a two-month trial period. Yet, eHarmony automatically and without my knowledge or consent put me on "auto renew" and continued to charge my account a monthly fee. I am unable to get a refund due the the fact that they say they have a line, somewhere in the long subscription "process" that tells the user they do this within 24 hours of the initial membership ending to "ensure uninterrupted service". If this is not illegal, it should be. For a company to be able to get hold of a credit card number intended for one time use, hide terms in fine print, and be allowed to continue charging for service not being used is criminal.

I registered with eHarmony two and a half months ago. I used my Visa card to pay approximately $179.00. I checked this account just about every day, and I only received one match on the same day that I registered with eHarmony. I've tried communicating with this match and received no response from the match nor from eHarmony. I do receive however attachments luring me to spend more money by adding to my account. The attachments say this will help me get more matches. I am 74 years old but no fool to continue spending more money to get a match for me. I feel that eHarmony is a fraud, and they have false advertisement. I want my money refunded to me as soon as possible. I would appreciate a response in writing at your earliest convenience.

I am very upset with this site. I could not get the service I need it. I have tried other companies with the same service and everything was fine. I need it to talk to someone about the fees and cancellation. There was no information about it. The site was supposed to help me, but never did. It also shows a technical issue when I try to submit questions. This company is very bad for business. They have many commercials on how they can help you, but they don’t have any kind of customer service.

I signed up for 1 month’s membership only, on behalf of my mother who is a pensioner. After the month was up, I found that eHarmony had helped themselves to an additional month's fee of £34.95 without consent. My mother was not happy with eHarmony anyway, as they did not provide the service they claimed they would. Following their email to notify us that they had helped themselves to an additional month, I emailed them to tell them to cancel this with immediate effect. That email was sent on 28th October 2009.

This is an addendum to my posting on 10/21/09. My credit card company told me to print out my e-mail from eHarmony stating they had disabled the auto renewal from my account. I tried to print out this e-mail. You cannot. I tried many times and every time Internet Explorer stated, “This web page cannot be displayed.” I called eHarmony about this and was told their technical department would send me an e-mail to fix the problem. There’s no e-mail. I believe eHarmony has totally disabled the ability to print out their emails. I can printout any other emails that I want to but not eHarmony. It’s just something else to deal with if you are foolish enough to subscribe to their nonsense. So, please save any e-mails you may have in a separate folder should you need them in the future. I guess you would need to forward them if necessary. You cannot print them. Hopefully, when my three months are over in December, I will never have to deal with this company again.

I cancelled my membership with eHarmony as I was out of work. After 6 months, I found a job in another city and relocated. My former internet provider didn't have service, and I went to a new carrier. For over a year, eHarmony took money out of my checking account, sent notices to a disconnected email account, and kept my account active. I had a bounced check, learned of the error, and put a permanent stop on their transactions. I called customer service and explained the situation. I asked that the company either refund the money or give me a free membership for the months they were sending notices to a dead email account. They admitted they got emails bounced back and still took my money! So far, no word from eHarmony.

eHarmony forwarded a bill for a service I never received to a company called Bill Me Later for $140.88. Now, I am receiving all kinds of calls to pay them for a service I never received. I have spent over three hours on the phone to clear it up and I still get harassed. Be careful out there. I might have to hire a lawyer to protect my credit because I am not paying for nothing.

When eHarmony had a free weekend, I signed up. I did not pay any subscription at that time. I received lots of matches. Mostly in another state or too far away within my state. I foolishly signed up for 3 months at almost $45.00 per month. After they got my money, the matches decreased dramatically. I sent several emails asking to be let out of the three months, but I did agree that they could keep the first month's payment. No dice. They said I agreed that there would be no refunds. Honestly, I do not recall doing that. Their refund policy is arbitrary and unfair. They are money-hungry and seem to have the upper hand in this situation.

They mislead customers. I met my future husband on eHarmony and wanted to end my account. They charged my debit card without any communication of a renewal. So much for caring about customers. Isn't there anything anyone can do to stop big guys from hurting us?

I agree with the others. There is no satisfaction with their service. I gave the miles, I get hundreds of miles away older men. I asked for a refund of my balance, no response of course. I thought this was a safe and reputable site. Wrong. I have nothing good to say about this eHarmony at all and I do pass the word on to other people.

I have asked for my money back and there are no results. I have told them how unsatisfied I am with their service and how they send recycled and closed matches to people who sign up, making paid members think that they have a great pool of candidates. eHarmony doesn't delete profiles and reuses them over and over to send to people who are new to the site. These closed, inactive, and unpaid members' profiles are used over and over with no results. eHarmony takes your money and that's it. Their matching system sucks and they don't provide the service they claim they will and when you write to them to cancel your subscription, there is no response. Please help.

I joined eHarmony under the free weekend after putting my credit card information for a three-month subscription. The policy states that unless you turn off the auto-renewal, you will be automatically re-billed at the end of your period. The instructions are explicit as to my settings and account settings to find the auto renewal cancellation. There is no such feature anywhere on my account. I do not want this to auto-renew and I am convinced the only way to stop it is to cancel my credit card. I have had no response from their 800 number when I have called.

What a joke, this site is. It’s very expensive. They lure people with a long form and then after a "free weekend" in which you are sent many matches, they send very few after. The criteria I specified were ignored and that was justified by some designation of "flexible matches." I went out with one person, who told me something he had done that was abhorrent (also something he could go to jail for a long time). I had to talk to someone in a confidential capacity to ask what I should do with what he said and I was told to drop it and ignore any communication from him. He also brought up very inappropriate sex talk. I asked for a refund and for me to be removed from the site. My refund was denied and now, although I've paid through December, I think I may have had one match since then with no photo (though I've requested matches with photos). This is a total rip-off. I am on a couple of other sites and nothing like this has happened. One is a free Christian dating site; I paid for the other one.

I signed up for one month of service. I had no desire to renew. They took it upon themselves to renew with no authorization from me, even after I had closed my profile and notified them I did not want their service anymore and the account closed. Then, not only did they debit my account for the renewal fee, but they also took another amount for secure calling days later. Their practices are at the least unethical, if not downright illegal. I have to take time to file a dispute with my bank to get the money back ($55.90).

I signed up for 3 months and got no results. I am very unhappy with their services! I cannot get their phone number anywhere so I could call them as I am mad! I need this to be taken off my credit card now!

I’ve come to the conclusion that eHarmony has no such '29 dimensions of compatibility'! I feel the company has become a 'scam'. Over the past 3 weeks, I had numerous issues with their customer service team and they certainly have no professional supervisors capable of resolving any issues! You can email and call repeatedly and they will not respond. I understand the original owner, Neal Warren, has left the company. I'm done! Cancelling!

My son gave a great deal of money for me to be on the eHarmony’s dating site for 3 months. It advertises a perfect match, exactly what you are looking for. Days would go by without me being sent any matches. Other days, a "match" would be of a race I did not choose as a possibility. Other matches sent to me were labeled "flexible match,” meaning they simply sent me someone’s profile that did not match my desires at all.

I have tried this service on several occasions. They take your money, you spend a considerable amount of time completing your profile only to be sent matches that you have nothing in common with, live a million miles away from you, physically not compatible or never respond to requests to communicate. I've called customer service and they were less than helpful, didn't even offer to extend membership, just offered to turn off auto renewal. I can do that myself. Of course no one ever called me back.

They make it impossible to find a customer service contact. I signed up and the matches are way out of my age range or area where I live. No men communicate on there. Most have told me they just can't get them to cancel their membership. Consequences: $140 for nothing and I am a single parent.

eHarmony automatically renewed my membership and charged me $140.95. Within 3 hours of this happening, I tried contacting them to cancel and get a refund. They said because the automatic renewal was turned on, they couldn't refund my money. But they offered half the money and another 6-month membership. I was told I could have canceled the automatic renewal anytime. That's news to me. I explained to the person on the phone that I would tell everyone I knew how eHarmony screwed me and wouldn't refund my money.

I registered this morning and received a notice that I was a member. Now, it keeps telling me I have to register to view anything. If this is the way you do business, I will opt out and cancel everything unless you can straighten this out.

Quite frankly, I don't see how this deceptive company can still be in business! I signed up for this service about four years ago. I am college educated and my income is in the six-figures. The matches they kept coming up for me were unfathomable! At least five were garage mechanics! I would have nothing in common with any of these people. I then was sent someone I already knew and when I contacted him over the telephone, I found he had not even been with eHarmony for almost two years! How do they get away with this?! This is definitely deceptive trade practices!

EHarmony.com sends me emails of women who express interest in me although I'm not an active subscriber to eHarmony. It then states I have to subscribe again to see the profile of these women. I consider this false and misleading and unfair to the women to whom eHarmony.com is apparently showcasing my profile as I am not an active subscriber. I don't believe that eHarmony.com is making full disclosure to these women that I am not an active subscriber. I was also informed that one woman subscribed to eHarmony based on the notion that a profile sent to her was an active subscriber, which apparently was not the case. I consider the practice both deceiving and deceitful and predatory.

EHarmony sends me matches with those wishing to communicate and when it says communicate now, you have to pay $40+ to do so. I have read the previous complaints and am glad I did not sign up for this service as maybe those I am interested in would not want to pay. If one person has paid and the other says it's okay to let them communicate, they should be allowed to do so without both having to pay this extortion.

My complaint stems from the fact that eHarmony does not verify an email address when someone registers. This means that far too many people receive unwanted emails in their mailbox if someone else decides to sign up using another person's email address. It seems to me that eHarmony only cares about artificially increasing their membership numbers (maybe to sell advertising space more expensively). Whatever the reason it is wrong. They should implement an email verification system to make sure people can't use other people's email addresses to register for their service. I no longer use eHarmony. There are much better matchmaking sites out there, such as RewardingLove.com and PerfectMatch.com. Try those instead.

I reactivated my account after the account had expired for over a year, and I found over 1,000 matches had occurred during that time. That means three things: 1) 1,000 women thought I had chosen to not respond to them, 2) my own identity had been used as a "shill", and 3) many of the matches I was seeing were probably those of other inactive/non-members. Those women were, unbeknown to them, being used as shills to "fluff" the apparent size of the membership. When I contacted eHarmony customer support to complain about the 1,000+ old "matches" that I had to wade through, they said that my profile and photo continued to be used after my membership had expired because I had not explicitly opted out. I paid subscription fees to a service that artificially and fraudulently inflated the appearance of its membership size. My own photos and personal information were misused for a purpose beyond that of my willful participation in the service and to further perpetrate that fraud.

I joined eHarmony on their free weekend, which turned out not to be free at all. You could input your information and get your matches for free, but if you wanted to see your matches or view their profile, you had to join. So I joined. You can not join for just one month as I would have liked to do - you have to join for a minimum of 3 months. I am a 64-year-old retired female. I live in a small town and now I know that at my age, there are many more women looking for mates than there are men just because women tend to live longer. I did receive about 12 matches in the first few days, but many were men in their upper 70s or 80s. Then they started sending me matches that were from out of state. I am very unhappy with the site and would like to cancel my membership after this past 2 weeks or less that I have been a member. I do not feel that they can provide with what I am looking for. Yet there is no place on the website that allows you to tell them you would like to cancel your membership.

I signed up for eHarmony. I only received selections during the free weekend, but my account was charged. Also, since I signed up for eHarmony, other dating services are trying to sign me up. I did not give eHarmony permission to give out my email address. If I wanted to sign up with others, I can do it without their help. Also, it is impossible to complain to them or speak with them. How is this done?

I wish to cancel this service and they are not responding to my request. Funds are being withdrawn automatically from my checking account.

I cancelled my account at least 3 years ago and they are still sending me matches. And when I tried to take off my photo at first, it said that my photo was their property and I could not delete it! Consequences: very frustrating to deal with them and try to get my account closed three years ago and really aggravating to have to go through this again now. Plus, I am engaged and it would be very upsetting for my fiance if he saw I was still getting matches I'm sure.

I signed up and selected to opt out of auto renewal. I cancelled account in May 2009. I received a charge on my Visa in August, no renewal notice of any kind (they also did not send an email when I cancelled, twice now). I spoke with two customer service reps who informed me that I didn't close my account and questioned my process. I explained I followed their process, but they stated I must not have. I am an E-Commerce person. I implement websites, so am very familiar with opt-in check boxes and cancellation processes. They refused to provide me the $140 refund, but offered $91 and a reduced one month subscription fee for my pain.

My eHarmony account was billed through a third-party billing service without my permission. I did not want this renewal nor do I want this third-party (Bill Direct) to even correspond with me. If this matter is not resolved at once, I will file a complaint with the Oregon state attorney general’s office. I will seek to prohibit eHarmony and Bill Direct from doing business in this state and seek legal fees as a result of any action deemed necessary to get them to cease and desist any further attempt to collect any fees on the part of eHarmony.com.

I cannot cancel the membership and they take the payment out of my account monthly. It has wasted my money and they have done nothing for me. I just want to cancel my membership.

I had a subscription with e-Harmony. I thought I had canceled my subscription and have not logged in or used my e-Harmony account for months. I received an e-mail notice that they were going to renew my subscription. Because they weren't listening to me online and I could not find a phone number to talk to them, I sent them an overnight notice to cancel my subscription. It was received on 8/14 and yet they billed my bank account on 8/17. I'm 63, unemployed and their draft to my bank account caused overdrawn checks, bank fees, etc. I still cannot find a way to stop them - this is just plain unfair. Until I get some satisfaction in the form of reversal of the 6-month fee to my account (done automatically after I thought I turned the entire account off), I am going on a campaign to warn others that they are unethical in their dealings with subscribers.

I cannot contact at all. The problem with the credit card is their problem and not mine. I figured out 2 weeks ago (with Capital One), but the same problem has occurred. I cannot proceed with my eHarmony account because of the credit card glitch. They have to run my card through until it works (this is true), but I cannot possibly reach them by email or phone to converse about it. I wish to withdraw from eHarmony and have 2 payments of $19.95 returned since I never had one exchange with the only "match" I was interested in. I cannot contact the person because I can't subscribe to the phone service because they think my credit card doesn't work. I'm quite tired of the effort, but I would like my near $40 back.

I paid for a short term membership two years ago. I chose to meet several of my matches. I could find nothing in common with any of them. So much for the "29 dimension secret questionnaire"! I even asked a couple and they could figure no commonalities. eHarmony couldn't even match me on my criteria of distance. I said less than 25 miles and have been matched with men over 200 miles away. So, I just recently registered for the free trial to see what's up. Some of the same people showed up as my matches! Two years later and similar or the same profiles, I seriously doubt it! I'm not surprised to find others here who have had the same experience. Major false advertising and slick billing practices that are difficult to stop. After arguing and arguing, I finally got eHarmony to stop my original billing. No refunds for time I did not agree to. My last resort was going to be to cancel my credit card so they could no longer charge me.

I signed up for a three month subscription in February 2009. About a month later, my credit card company called me about a charge for $29.95 that an online media company of some type had been trying to charge to my account. I can't remember their name off hand. I cancelled my credit card. I checked the company out on line and they had a history of stealing credit card account numbers and charging small amounts on a continuous basis. Then, I started receiving "free magazines." I had no idea who was sending them.

I signed up with eHarmony over 2 or three years ago (about 2006), for a period of only 12 months. Today 7/27/09, I noticed they are deducting money from my checking account. I cannot access the customer service department by the number that someone posted on a complaint site. I need help in getting them to stop taking my money and also to return what they have taken.

I went online and did the free profile years ago. I was amazed to see that they continue to send matches after all these years and what's amazing is that they are the same matches. I refuse to believe those individuals are still available for me. I have a great memory and I remember that I would go as far as I could on free services to just see if it was worth subscribing to and then those matches would show closed, met someone else. This was to make me think the men were going fast. Well, it was amazing that the same men that closed the communication continued to resurface time and time again.

I told them a month ago that I did not want my account renewed. This week, I received an email from them telling me that they had extended my membership and that a fee had been deducted from my bank account that I wanted refunded. The response that I received was that if I wanted a refund, I had to contact them by phone during normal working hours. It did not address the fact that my account was renewed against my expressed request. Before their unauthorized draft, my account was listed as closed on their website. Now it is open again and I'm receiving unwanted email from them.

I signed up for three months and was unable to cancel my auto renew. Customer service is automated, never a resolution to my problem. I had to contact my bank to cancel my debit card. People on the site are fake. The whole thing is one big psycho-babble hoax.

They matched me up with some Norwegian guy who was on an oil rig, off the coast of Edinburgh, Scotland. He claimed to be from Louisville, and threatened to choke me if he ever saw me after I decided to break off the conversation. I also was matched with some guy who claimed to be from fairly close to where I am, who stated he went, I think, with his daughter to Ghana, where they don't take American Express Travelers checks. He wanted me to give him money, and he would send those to me in cash. When I refused to do that, he stopped communicating with me. No real damage, other than the verbal assault by one, but their claim that they thoroughly research the people they hook you up with, is a joke!

I joined eHarmony on June 10th 2009. I paid for 1 month and then immediately canceled the membership so it wouldn't go into automatic renewal, as directed by eHarmony. I was provided with a cancellation confirmation #, which I have. On July 10th eHarmony took an additional month's membership out of my account. I explained the situation to Brady and Jennifer at eHarmony. They said the money had already been taken from my account and it could take a couple of weeks to credit my account. I wanted immediate credit, since they did not have permission to remove that money from my account.

Do not sign up with eHarmony. I was a subscriber for over a year. I was matched with countless guys, but few were willing to correspond. Finally, I caught on. It is free to fill out a profile and try it. But whether they pay or not, they get sent out to people to show a lot of matches. The truth is you can’t correspond with most of them because they aren't subscribed and most of the time they don't even know what is happening. And there are so few wanting to correspond in comparison to other dating sites.

eHarmony continually e-mails me when I have asked them to stop. They claim there are all the matches for me. However, I was able to figure out they were misleading me. There is no way that all of these matches existed. Who are they, the love connection? Nonetheless, when I don't respond, they send me over twenty matches daily. All lies! I contact them all the time asking for them not to e-mail me. They persist. I am tired of them and I want it to stop. I have notified the attorney general's office and all those who complain should notify the official in your jurisdiction.

Eharmony.com did a promotion promising to allow you to "get matched, view photos, and communicate for free" this 4th of July weekend. After spending well over an hour filling out forms, I discovered that the "view photos" option is only for paid members.

I have repeatedly asked for a refund due to this company not providing the service for which they charged a fee. My emails to their executive branch were returned as undeliverable. Just in the last few days, bogus contacts and matches are now the way in which this company seeks to cling to customers. Since they have attempted this subterfuge with me, I have had enough. I was charged a fee for a service that was not provided. All attempts have been made to resolve the issues through eHarmony. I am genuinely seeking to meet a woman and so far, they have not fulfilled that. I have wasted time and my money. All I ask is for a refund of my money and hope this company will be prevented from continuing their fraudulent misrepresentation to others.

My father passed away on April 26, 2009. I am still receiving emails and solicitations for him though I have responded to them concerning his passing and requested they discontinue communication. How do I get them to stop contacting him on my email? Thanks.

I work with 4 girls that have eHarmony accounts. Even though I closed my account and haven't been active for more than 18 months, all 4 girls have received my profile as a match for them over the past 4 months. At first, I didn't believe it but 3 of the 4 logged on and showed me the match. I have to assume the 4th is telling me the truth too.

My problem is with the service itself. I was given hundreds of matches and everyday. Those matches would close on me without even talking to me at all. Out of 6 months, I was only able to communicate with 3 women. I met only two. However, my biggest problem with their service was when I put my account to not renew and low and behold, women were interested in me all of a sudden and they wanted to communicate with me. I paid for one more month to stay on and talk to these women (remember, I went 6 months with only 2 women even giving me a chance) only to find out they were fake accounts. Yes, eHarmony makes fake accounts to keep you interested and keep paying. I know they were fake because all the info was generic, no pic, very little info filled out which is not what anyone else does when they pay money for a service like this. I also did some research and found places that confirmed my experience. This is a horrible business.

As you may know eHarmony is an online dating service. On June 1, 2009, I paid $119.95 for a 3 month membership. Less than 2 weeks later, I requested the account the suspended and access to me on their site closed. I did not ask for a refund as it was not my intention to forfeit my membership. It was my understanding I could regain access anytime before my subscription expired on 9/1/2009. Instead, eHarmony has charged me for the 3 months but closed my access to their service entirely.

My debit card number was stolen and used to open an account with eHarmony. My bank immediately closed the card and told me to call eHarmony and explain that the card number had been stolen and ask them to close the phony account and refund my money. The stolen number was used for services with two other companies and they were very helpful in doing exactly this. In the first place, it was extremely difficult to find a phone number for eHarmony. They only show a place on their website to submit an email. I finally found a number from a blog of another unhappy customer.

I met Travis ** through eHarmony dating website. We became lovers online. Then he asked me money and said he will pay me back when we meet. I was asked to deposit the money to the Bank of America under the name of Samual (Oscar Park Company) Montibelo, California 90640. Last time I heard from him, he said he is sick and still in Australia. I kept all receipts for all the transactions.

I signed up for a one year plan, eHarmony took my 1/3 payment up front of $79.00. My purse was stolen with all my credit cards in it. When eHarmony tried to charge payment, 2/3 of the card was reported stolen. They cancelled my yearly subscription. When I tried to re-activate it, they would not let me reinstate my yearly plan and charged me for a monthly plan which is much more money. They would not work with me on reinstating my yearly plan. I think this is bad business practices. I will not use their service even though they have now taken $79 in addition to $59 for a month to month subscription. eHarmony now has $138 of my money and will not reinstate my yearly plan.

Somewhere E-Harmony has been pestering me the past few days, by placing an ad about after every 3-4 games on the PCH games website. I have checked 'No, thanks', and here it comes back, after 3-4 games.

I had registered with eHarmony.ca some time ago to see what types of responses I would receive pertaining to matches. Keep in mind, I read some of the complaints about eHarmony prior to registering and did not subscribe to their services. Over a period of approximately 4 months, I did receive some matches which, surprisingly enough, were a very close match to my profile. I then inquired about a payment option. I indicated I do not give out my credit card information over the internet under no circumstances whatsoever. They, Customer Care, indicated they have a gift card plan which I could use if interested. I kept this in mind for future consideration as I was too late to take advantage of the match I was interested in as she closed me off for "other" reasons.

This business needs to be investigated. I have signed up using their services and after one month, they stopped sending matches. I also believe that the matches they do send are cancelled members. I have only met one person through their system and that is because I tracked him down outside of eHarmony. He is a P.I. in S.D. County and he started investigating them. Once he started that, he got a full refund of all his money. He says that their business trick people into signing up and then ignores them. I believe they have a staff that is instructed not to match people too often to keep people believing that someday they will meet the right person when they do not have any intention of that happening. There is no economic damage other than the fee of $120.00. Someone needs to start a class action suit against this company.

I signed up with eHarmony for three months and used the site regularly and decided to take a break for at least a month. Sending in an email to eH about three days prior to my membership ending, I tried to find out how to end or not renew. They did not respond but did send me a note saying they were charging me for another 3 months. I sent another email, with no response and then went back on their site to try to find a phone number or a way to close the account. Finally by clicking on subscriptions, I found the way. Well, no response from them still and I get more emails. So I go back on and check to see if I can get emails, yes.

I ordered a 6-month service, used it for 1 month then didn't remember a fine detail that there is auto renewal. I believed that "I paid my 6 months, when 6 months are over, then that's it." But it was not. I got an auto renewal notice at one of my secondary email accounts and I was, in a matter of 2 days, late to file for a reimbursement. Not even a partial reimbursement was available. I paid for 12 months of service that I used for only 1 month (slow, inadequate, depressing service). Watch out for the auto renewal - it's the money/blood sucking vampire clause (legal, but totally dirty and low).

I have gone on eHarmony.com 6 months and haven't found anyone. So just recently, I met someone we have been dating. So I need to cancel my account to eHarmony.com.

I have unsubscribed several times and keep getting billed $95.95.

I signed up for eHarmony and as a woman who is 5'7", I tried to indicate that men who are 5'2" and slightly taller are not suitable for me. Match after match after match, I was sent men who are at least four inches shorter than I am, and each time I indicated height was an issue. One hundred and twenty three matches later, I was told that while I may consider height as an issue, they did not. After complaining, I suddenly started receiving almost no matches at all and inquired about why. I was told that my distance parameters at 100 kms from my hometown were too tight and that was why I had issues. As an experiment, I then changed my settings to "anywhere in the world" and got three totally inappropriate matches. EHarmony has responded saying that they cannot guarantee the quantity or quality of your matches. My suggestion to anyone thinking of using this service is to go into the bathroom and flush your money down the toilet. At least it would be honest!

I signed up for 6 months with eHarmony. The service is terrible. I never told them that I wanted a long distance relationship but whenever I hear from them, they were always trying to match me with long distance people. I tried to make contact when I saw a local person, but there was never any answer from any of them; even the ones that were interested in my profile. eHarmony has no phone contact number, so I sent them an email asking to cancel my membership.

I logged onto eHarmony to find someone new in my life. No matter how I do it, you're so to finish the questions. I can't get through. I've emailed them, done everything to get through. I can't. I know my email and password. I emailed because I did forget it. They even showed it to me. They even have it spelled wrong. I've done everything to finish it. For me, as a woman, they don't me there, and it is supposed to be and I logged in, did that, can't get through and I know my password as well. I even asked them to help and they act like I'm an idiot and I'm not. "It's so simple to do." That's bull.

I had signed up on eHarmony dating service on April 14, 2009, and 2 days later, they are saying I am not a paid member? I paid with my credit card; they have my money. I signed up for the 6-month period at $29.99 a month. I am unable to respond to others who want to contact me. Also, people have to understand eHarmony is like a go-between. It takes a lot of time to get an answer? We are adults. Let us write each other. Besides, any email addy can be deleted. Grow up eHarmony and don’t con us. Don’t use eHarmony.

I signed up with eHarmony and gave them my credit card online to pay for services. Before the renewal date, I went online and canceled the account. They went ahead and charged my credit card. I contacted VISA but have been unable to speak with anyone regarding their blatant charges. I am out of work on disability and eHarmony charging my account without authorization to continue with their service is a hardship. I am in constant pain and to have to deal with this issue is difficult.

I signed up for a dating service online called eHarmony, charged my membership fees to my credit card. They sent me confirmation to my email address. Two days later, I tried to log back in. I got a message that my eHarmony account was closed by eHarmony. They did not give me any notice either by email. Why? Then I tried to find customer service to email or a phone number. It is not available in their website. They are totally fake and a fraud company. All you get is FAQ Side and you cannot even put your email for them to respond to you back. My membership fees are gone! I cannot get it back or find someone to call me back. You can search the entire website and you cannot find any number or customer service to help you. Beware of them. They are scam!

I signed up for eHarmony and then was seriously thinking about subscribing. So, I searched the web first to see if there was any 1st user discounts. I found this site of eHarmony fraud reports while conducting my search. I went ahead and signed up to eHarmony since I already had matches. I did not use my card though. I used a prepaid Visa I bought from Walgreens with only enough on it to pay for one month. Later I found someone and I decided to cancel my account.

After canceling my account, I was still charged a six-month renewal. My PayPal account says this is not an unauthorized charge (don't know how that could be) and won't help. Now eHarmony decided to acknowledge my cancellation, which means I can't even access the website to contact them without resubmitting my info and agreeing to the service again, which I bet is the way they are ripping off some people month after month. The longer you try to resolve the issue, the longer they charge you. eHarmony has never acknowledged my complaint, and now I have no way of communicating with them. I will not be sucked back into their money-grabbing scheme again.

I signed up with Compatiblepartners.net. I used my Visa card and was charged $19.99 for extended services. EHarmony closed my account and won't refund the money. They say I viewed the account. I didn't view any matches since they were all male and I'm a lesbian. They are scam artists & no one should use them.

I signed up on the website eHarmony.ca. It was a special for $29.95 for 3 months using my credit card Scotia Visa quite sometime ago. They have now charged me another $89.95 on February 18, 2009. I just received my statement. I have no intention of using a site where they automatically charge you without your consent. I very rarely use my credit card on the net due to this type of situation. I was a member of Lavalife and had no problem with them. I bought credits on occasion and they never charged me automatically. I want proof from eHarmony.ca that I authorized this charge. I am trying to find them on the net. I have had no messages from them or matches recently and I want this charge reversed ASAP. I have never used their site to meet anyone and I did not authorize this charge. I want to speak to a representative ASAP to have this charge reversed.

I signed up with eHarmony and answered all their questions. I got a response but I feel they were all computer-generated. I finally met 2 women and they weren't even close to a match. I later changed to Yahoo and met several matches.