eHarmony Reviews

eHarmony dupes you into a membership and then doesn't let you cancel when their services are sub-par at best. I joined eHarmony at the goading of a friend who had success there. All my matches have nothing in common with me or live far away. The one date I did have was a disaster. I don't want to pay money for this service. I can find bad dates on my own. So I went to cancel and they informed me that I would be charged the remainder of the subscription cost FOR THE YEAR. Gave me an email to dispute it. Do yourself a favor. If you used PayPal to pay, log into your account and pull their authorization away. They won't be getting any more money from me and I will be reporting them to the Better Business Bureau. Money-making scam.

By far the worse waste of money I committed to in my adult life. I would rather have purchased $227.00 worth of make up grade glitter. I am not an unattractive woman. I'm a professional with realistic expectations. Eharmony to me is very close to a scam. I would never ever recommend it. I receive matches that are never in my geographic location. I have received no correspondence and no little feedback from customer service. If that is not bad enough you can not cancel your subscription if you did not opt for month to month. It is very negative experience.

The process of completing the application is long and tedious. The cancellation policy is too short. I don't believe many of the matches were good. The choices to connect are limited. I have tried other dating apps and this one is by far the least enjoyable or effective.

I used their site for a little while in 2012, then canceled because it was kind of useless. They continued to bill me in 2012, which I made sure I canceled and tried to get a refund for but was unable. They then billed me in 2013 for another year (once a year they bill you $240 for the whole year) which I was unable to. They did it again in 2014, and again in 2015. I can't seem to stop them. If you give them your financial information, they will bill you forever and you won't be able to get your money back. DO NOT GIVE THEM YOUR FINANCIAL INFORMATION. I used them for maybe a couple weeks, and it's cost me close to $1000 with no recourse.

By paying premium, I would not have expected to receive emails from same guy hacking in multiple times to different users accts and emailing me. Brought to their attention and asked for refund and denied. Have worked in cyber security. Not impressed with their incident response. Slow CS response. Lack of quality suitors that are appealing. DO NOT RECOMMEND.

After absolute dissatisfaction with the site, I wrote to them to express the poor job they were doing and all I received (3 times) was they still had the right to charge me for the next year and a half. They send "matches" that I have nothing in common with, matches that live hundreds if not thousands of miles away and the best...blank photos on a regular basis. THE ABSOLUTE WORST DATING SITE, ever. Do not waste your money. Match and Christian Mingle are worth the time and cost...far outweigh eHarmony with correctly placed matches.

It takes 2-3 weeks to fix any problem you may have & your service has been stopped. If you click on restart you will have do it all over again & you will be billed for it & so on & now you can't come to any one. I was billed & never got to use it. Only in the U.S.A.

I have been on eHarmony for approximately two weeks. 90% of matches are either out of state and out of the country. I am very disappointed. I cannot seem to communicate with anyone within my 30 minutes radius. Whenever I do communicate with individuals in another state, I realize it is fraud because he is in Kabul Afghanistan. I am very angry! PLEASE DON'T SUBSCRIBE TO THIS COMPANY. YOU WILL BE WASTING YOUR MONEY.

I went from a confident, nice person after being on this site since April to rather shook up. Someone hacked into my home computer and got on my eHarmony site and changed my profile to an angry person. I tried to tell eHarmony, but they just gave me advice on how to control my temper! Prior to the hack my profile was fine-not angry, nice person. So for about a month everyone that started to ask me questions, blocked me before I could even answer them! So I went back in, deleted all the questions I had answered, and re-answered them. Lo and behold I'm a nice person again.

I know this sounds shallow, but body type is important to me, and when I put that on eHarmony I thought that it would match me with people who were average or maybe slightly over average. When I finally paid for the membership and looked at pictures of my matches, 90% of them were overweight. I just canceled it, and since it's the next day they're supposed to give me a full refund and cancel the service, it was just very disappointing.

eHarmony is full of it. They charge your account when you cancel your services with them even if you have not used that the full service. I was with them and never found a match. After awhile I canceled my service. The site doesn't give you that option to cancel. You have to go through their consumer service and submit a emailed. After about a day or two the system will send you a email confirming that you want to cancel. After you confirm this that's when you are told that you will be charged for unused time. Why should I be charged for services that I did not used? Worst site ever.

First of all the site sucks. No one responds to messages. Your matches barely have anything in common with you or they're really far away. They charge your bank account every time a renewal starts without letting you know or giving you a warning. I am sickened by this site.

I have been on EH for free for several years. I have met a few men, but it didn't go anywhere. I finally found a man I want to stay in contact and decided to pay so we could use EH mail. First of all, EH changed one of my answers that I sent to this man when I answered his questions, not happy about this at all. So I wanted to send him an EH mail to tell him that that was not my answer. I pulled out my credit card and process was terrible. Every time I gave EH my credit card info, it immediately reverted back to a login page, as if I had never given the info. I attempted this several times, I was even logged into my account/profile. I went into settings and saw there was a place there to enter the same information which I was already doing. Put in my information and finally it went through. I was then able to send an EH to this man telling him of EH's blunder. I also sent an email to EH telling them of what their site had done.

I have not received any matches based on my criteria. I only receive men that I have no interest in and are far away.

I keep calling these people to stop withdrawing from my account and they will not!! I do not use their service!! I have called my bank of notifying my bank and let them know of the fraudulent withdrawals. E-harmony keeps coming up with bogus policies as to why they cannot stop!! Funny... they had no such policies to take my money in the first place... thiefs!!! Stop!

I got an email telling me my email had been changed and I didn't do it. I tried to contact eHarmony and they told me they would get back to me in 24 to 48 hours. In the meantime I have some freak who has hijacked my account. Basically eHarmony could care less. I also had two emails from them recently telling me to ignore emails I have been receiving. That's it. I'm gone!!!

I was automatically charged 209 dollars for an account I didn't even realize was still active because I don't use that email address. For the second time, eHarmony has automatically charged me without my knowledge and is refusing to refund me the money. The charge went through yesterday and I called today, only to be told I am only allowed to cancel the first 3 days of the subscription which was six months ago. This makes no sense because my subscription ran out which is why they renewed it. The lady I spoke with said she would send me the contact info for accounting. I thought she was emailing me a phone number and a name. Instead, I got a stock prewritten letter with no phone number, just an email. This company is a scam and makes it virtually impossible to cancel.

I used this dating site hoping to find a girlfriend. But I never found one here. This site is a ripoff. They steal your money by charging a high membership price and don't give you what you are looking for. I tried looking for a women here. But most of the women I found were too far from me also when I searched for women. I had to change how from wanted to wanted to live for me before I could get my first match. That sucked. I wanted to find women that lived close to me not women that lived far from me. The TV commercials are a bunch of lies. They never told me that I could not search for matches myself. The CEO says that cold hard facts make this the best dating site ever. That is a bunch of **. Don't use this dating site. I would recommend OkCupid. That site is 100% free to use.

Real simple complaint. I never finished answering all the questions they say are important and they are already sending me names and asking me to sign up for a yearly fee. Thus they come across as a rip off, they advocate questions and answers to find the perfect one just when I am not finishing answering questions they send me names and say if I pay a yearly fee I can see who these magic pictures belong to.

If you are thinking about signing up for eHarmony, DON'T do it! They are sneaky and deceitful and they hide behind their third party customer service representatives for the issues they don't want to deal with. I called to cancel my membership and the customer service rep gave me information to send via email to request cancellation. I sent the request and about 2 weeks later, I got a response via email saying that in order to cancel my membership, I would have to pay $167! I was not satisfied with this solution, so I called the customer service back and explained the situation and asked to speak with a manager or supervisor.

My friend asked me to help her with online dating, and I've been hearing about eHarmony and I thought they were a cut above the rest, especially free websites. The fact that they charge like $60 a month or $240 a year is ridiculous for what they offer. The good news is that you should find coupons (over 70% off) which in combination with cash back sites (some offering 65% off) can reduce your total to something like $60 a year (at least in theory).

My account with eHarmony was hacked after I recently reinstated my membership 45 days ago. The person gained access to my profile, email and eHarmony password. eHarmony appears to not have a proper firewall in place to protect their members. Their solution was to shut down my account (no problem) but they did not have the ability to transfer my profile and over 1040 questions I answered to a new email account. They suggest that you start all over and go through the VERY tedious process as if you are a new member. That is not the worst of it as all the time and effort I spent getting to the final email stage with people has been wasted. In addition, their first offer was to pay for two months membership which is what I already had left on my prepaid account. I am extremely disappointed with the way in which eHarmony handled this situation and will not use this site again.

I have paid for 3 months. I can't get in to my acct. Keeps saying my password isn't right or my log-in is wrong. So I have paid for something I not getting. I have put forgot password several times, NO RESPONSE. I need help please or a refund (which I am sure isn't going to happen).

The worst site to deal with. I needed my refund being on site only one hour, so far I can't reach them.

Their cancellation policy and locking of a customer's right to terminate is fraud. If you find yourself in their auto-renewal process they block you from opting out or canceling, forcing you to pay for another 6-month renewal, no ifs, ands or buts. They are bullying their customers and robbing them of their hard earned money and FORCING them to pay, holding them hostage. This practice is underhanded, unethical and immoral. You are thieves behind sheep's clothing.

wHarmony is a joke! They make it very hard and confusing to know what you're signing up for. I thought I had signed up for a 3-month subscription and when I tried to cancel they said I was signed up for a year. It is extremely difficult to cancel your service! DO NOT USE eHarmony!

EHarmony are not giving anyone the chance to join the site for some reason. When I finish with my long registration process I was not accepted as a member in eHarmony?! I can't understand why. But this looks to me like discrimination. On the very end the whole process makes me feel depress.

I joined Eharmony, in addition to Match.com. The more, the better, right? Initially I was sent 5-10 matches per day, which is comparable to Match.com. I viewed ALL the matches, and sent EH mails to many. What I noticed eventually is that after I had viewed over 60 profiles, of them, only three viewed my profile in return which is odd. If you see someone viewed your profile, it is human nature to view their profile, out of curiosity.

The system's "algorithm" provides you with 1-2 matches a week according to what THEY think is best for you. Other hundreds of potential matches are not shown. Such a waste for $30/month. Stay away.

I have been duped. First of all, they tricked me into a 6 month membership and I can't figure out for the life of me how to cancel it. I was simply trying to use the "science of things" approach for finding a match in my area. The whole "do you want fast, or forever" advertisement had me impressed. I am thoroughly disappointed in the fact that they do not honor the radius and continuously send me matches 2-3 states away and even Canada. I have met someone from the site and they grossly misrepresented themselves. I'm not interested in continuing my relationship with eHarmony and I would like my money back. I see that I have an installment due but I want out.

I have been on this site for a couple of months and have had one response. Hard to see who is online or who has been! It is very expensive and I signed up unfortunately for three months! Would I recommend this site? No, definitely not! It is also badly designed!

After long contemplation, I joined eHarmony on October 2, 2015 and fully subscribed on October 5th, 2015. I tried the service for a few weeks and saw that it wasn't for me. I emailed them on October 26, 2015 to let them know that I wanted to end my service and I wanted a prorated refund because I had chosen the subscription for 24 months and only had it for 20 days. I was then told that there is a 3-day cancellation which that was my first time knowing that info because IT WAS NOT communicated in my subscription confirmation email which would have been the correct way.

Don't waste your money. eHarmony should spend more time trying to live up to their promises. Their marketing suggests that they are more thorough than other websites. I answered all the questions and set up my preferences. One of my primary preferences is distance. When I didn't receive any matches for a week, they suggested that I change my settings. I immediately started receiving matches. 95% coming from other cities and states. These matches are not interested in communicating or traveling to another region/state and neither am I. After answering all those questions, the few matches that have been in my area, are completely unsuitable - different interests, values, lifestyle, etc.

eHarmony does a lot of boasting about how they pair people together using tried and true methods and about how many of these couples ending marrying. First of all, their prices are very high. The second thing is they make you sign up for an extended period of time (in my case a whole year) just to get the lowest monthly rate. Third, they don't care at all if you're a satisfied customer or not. The fact they have your money is all that matters. I have voiced my complaints to them and received no response. They, like all of the other dating sites, give no refunds. Not even partial ones. I am on the hook for an entire year for 180 dollars. If I want to quit after two or three months, they will not return any of your money. I am getting nothing from this site at all. Not even a single date. They make a lot of promises and fail to live up to them. I paid for this through PayPal bill me later account and don't have an order number or proof.

Nothing 'bad' happened. I was a member of eHarmony years ago and it was a much better site than it is today. Now it's 65% women and 35% men. I get 'matches' who have a 30%-50% compatibility rating versus years ago when I was matched with men who had a 95% or greater rating. I think their membership has decreased sharply due to all the free and less expensive dating sites. I do believe eHarmony has members who are more serious about meeting someone since there is a higher price to pay, but I'm having a lot more luck with men who have similar interests as me on a free dating site.

I helped my best friend set up eHarmony one very drunken night last year. Because we were heavily intoxicated the account was for my best friend however the email address and credit card details were mine (he didn't have his credit card details with him at the time). We signed up for a year as a joke but because it was our fault for setting it up we left it as it is 1 year subscription. However my best friend Shek made sure that he changed the eHarmony settings so that the subscription would not automatically renew in a year! However eHarmony is a very dishonest company!

Eharmony signed me up for six months with an automatic renewal. After 4 months, their matches were repeating and not conforming to my distance requests, so I elected to stop. I tried to cancel my subscription: I do not remember if I couldn't figure out how to cancel or if the system wouldn't let me cancel according to the automatic renewal. Either way, I did make my membership inactive. I had forgotten that it would renew automatically and I just figured I would get a notice telling me about the renewal and I would have a chance to decline. I received no such notification.

The reasons that this site is bad - poor matchmaking, very low response rate, the app is very slow and cumbersome. Over half of the people on the site do not have pictures and/or are inactive. The experience with eHarmony has been very poor and is very misleading when signing up. I really think that this site did not give good information about the users in my area before asking for my money. After reading Consumer Reports and Better Business Bureau many other former users agree. I really think eHarmony needs to look at the way that they do business with people. Attached is a picture of my matches today. As you can see only one out of eight people have a picture. This is not something that someone should have to pay for. The advertising for this is site is very misleading since it is very slow and not user-friendly at all!

Well false advertising for a start. Where is any of this free? OMG you have to pay for everything even to get a response from someone. WTF is going on? Doesn't seem fair to me.

I subscribed to eHarmony for one month. They have a 3 business day policy to get a refund. My subscription started on a Tuesday. So it was Tuesday to Wed., Wed. to Thurs., and Thursday to Friday, which took me to the weekend. During that time they did not send me matches within my 30 mile specified area. They wanted me to expand my limit and I explained that it would not work for me when I called them on Monday for a refund and was denied. I asked to appeal and was told I could do it by email and they never bothered to respond. I will never sign up with them again. I have had a much better experience with Match and Chemistry and would recommend them. Don't go with eHarmony. You will be sorry.

They send you matches that are two states away. They ignore matches on interests, smoking, etc., etc. You cannot contact someone even if you give them more money. I have tried Match.com and other dating sites for "older" people and without any doubt eHarmony is the absolute worst. You would be better off throwing darts at a telephone book.

I feel as if I am completely trapped by the billing practices of eHarmony. They turn your ability to turn auto-renew OFF until they take the final payment. Then if you are not quick enough to come back to turn auto-renew OFF they begin billing again in 3 payment cycles. You can call and say you're not even using the service but they will not refund your money. The entire site's process of finding matches is completely redundant and the same people keep showing up over again and then when you hide people they still keep making them come back to keep your profile full of photos.

Eharmony has STOLEN from me. I joined the site back in January and paid for three months in hopes of meeting people for relationship and friendships. The site was horrible, took forever to load, would never send messages, truly a waste of money. At the end of the foolish three months I canceled and haven't been charged since until I looked at my bank account today and they took money. Called them twice, both times was told yes in fact my account is closed but there is nothing they can do because it's against policy to return any money even if it was taken. Even if I wanted to I can't even log on to use the site because the account is close.

Joined eHarmony 7/14. I rec'd many matches in the beginning, yet very few I felt were compatible, I might add. After several days of feeling I had wasted my time and money, I emailed eHarmony to express my thoughts and feelings. I did not receive a reply. I emailed again and received an email template response... A Dear Henry reply... (My name isn't Henry). I emailed a third time requesting a refund. I received an email stating no refund was possible. I did not meet one man in person the entire year and communicated with only a few.

This company does not disclose what they are going to charge you. I thought I was signing up for one month, and found out they charged my credit card 3 months. Then they charge $8.90 to send each email.

I joined the site expecting a great service from the advertisements. I was really disappointed with what I got and feel I overpaid for a terrible service. The majority of "matches" hadn't been online for months, they weren't really suitable for me and I found the communication process to be laborious and tedious to the point where I gave up. I got nowhere with this site at all.

I answered all the questions and joined eHarmony for 6 months. During that time I had very little activity on my account despite reviewing regularly and sending messages and "likes" to various people. The week that I cancelled my account I suddenly received up more than 33 "** would like to get to know you" per day. Again, up until then I had received no messages. I believe that this is a ploy to get me to sign up for another 6 months. I would not recommend anyone join eHarmony.

I joined eHarmony during a promotional deal bundle - 3 months for $30 per month. I completed my profile, uploaded several pictures and answered 187 questions (even though I was still only 83% complete with their questionnaires). I had specific parameters for location and age. After receiving email notifications from eHarmony of 'matches', I found none of them fit the criteria I sought. Not only that, but members aren't allowed to search the database for themselves. Apparently eHarmony knows who will best suit me more than I do.

My problems with my eH "matches" have been articulated to eH by me as follows: Although I don't claim to be the best looking man on earth by any means, and although I may sound superficial, I was truly shocked at the appearance of my "matches." The vast majority of women look extremely unattractive to me: frequent problems include extremely overweight women, sloppy appearance, women having only one photo, and/or are hiding behind sunglasses, Moreover, a tremendous amount of my "matches" have no photo whatsoever! eH leaves it up to me to nudge users for even one picture, for a paid service. And, these matches never upload photos, despite my nudging, as recommended by eH. I received very few matches, (perhaps one or two a day) for the NYC/Metro are where I live, despite my settings: a 120 mile radius scope, I include almost every ethnicity, religion and an 14 variable age range.

I took an hour to set up my account with pictures and everything and then, not only could I not see pictures of my matches, but I couldn't send any of them messages. It kept sending me to a payment page. My offer was clear..... Free day, no credit card needed. Was a total scam!!!!

I got a subscription and elected to not have my subscription renewed. I got a year subscription and stopped using the site after two months. I found out that they have been charging me the last two months and at the one month renewal (the highest rate). I wanted to cancel my subscription and hope to God I could get my money back since I haven't logged in for ten months. I searched all over for a phone number to call which is non-existent. If they have one it sure isn't listed on their site. They did however have a place on their website where you could write them and they claim they would get back to you in 24 hours. I wrote to them multiple times explaining the situation. I haven't heard a thing back from their customer support still today. What a dishonest company. I wouldn't recommend eHarmony to anyone.

I saw a commercial for free communication on eharmony.com, so I decided to check it out. After answering all the questions, I was told they couldn't match me with anyone and they wouldn't allow me to continue creating an account. I didn't pay for anything, but why would you advertise free communication if you aren't going to let people take advantage of it?

eHarmony is a joke. They failed to screen a potentially dangerous member. I signed with good intentions then I found that the person I was writing to wasn't who I thought she was. eHarmony has a responsibility to background check all members but they want to collect money only! They deny responsibility for any background check a computer could have automatically performed. The following is what I sent them after they wrote and stated that they dropped a person named Pamela:

What a terrible dating website! I would NEVER recommend this to any of my friends, or come to that my worst enemy. Utterly incompatible matches, seemingly at random. A real lack of detail on profiles, a mind-numbingly-boring set of steps to be taken before you can message people, and no search facility. At the money they charge they should be at the cutting edge of online dating performance, but I suppose they have to pay for the TV adverts somehow, hey. And if you fail to select the "might-as-well-be-hidden" auto-renew cancel you're tied into a year's subscription!! I've cancelled my PayPal auto-renew with them so they can do their worst as far as I'm concerned. Screw you eharmony. By far the worst online dating site I've ever been unlucky to be scammed by. Avoid at ALL costs and save yourself a lot of hassle.

Signed up for the free communication weekend, but it really wasn't free. You still have to pay to communicate with anyone.

I got less than 3 matches in 3 months - far less than a free dating website. And then when I complained, I somehow ended up with a bunch of matches that did NOT fit the criteria I had selected, so they artificially did that. I asked for a refund for the remaining 3 months (of a 6-month term) and they said, "NO WAY." Don't waste your money, it's worse than the worst free online dating site.

I have been trying to cancel for months. They keep deducting from my account and I don't seem to have any recourse. EHarmony makes it really difficult to cancel subscription. I've been trying to cancel through my credit card and also having problems. I am a 72 year old woman and hoping to find someone local. Maybe one or two men might pop up but there is no response. Most are men from out of town. At my age, and for most people, are not to move away because we have homes and families. Generally we are established with roots. Therefore, for anyone over 60 this is not the best dating site. Plus getting ripped off financially because you can't cancel. There needs to be a class action suit.

My ex and my friend recommended this and found their mates there (which wasn't smooth sailing for them either). Now I know why it worked out for them, they're the type that if you hit 30's and are not married with kids you better hurry. That's why eHarmony was perfect for them... It matched me with a ton of men BUT matches are far, very unattractive, not charming or interesting but they do want to settle, like NOW.

I am extremely displeased with the entire experience. The mobile app rarely works or updates, the initial process takes forever to complete and the customer service is pretty much non existent. I cancelled this service which was very complicated. However two weeks later eHarmony withdraw another month's payment from my account. When contacting the company was informed that I hadn't completed the cancellation policy and when I suggested sending an email regarding cancellation I was informed that it wasn't their policy to email customers. However it's acceptable to email about absolute rubbish! Try MATCH.COM if your'e giving the dating game a try!

First I didn't get many matches, and the ones that were there didn't work out. I don't blame them for this, that just is what it is, but it means the site didn't work for me and I needed to cancel my subscription. That's where I really ran into trouble. When you cancel your subscription, you immediately lose all access to information. This means that you can't cancel early unless you want to pay for a service that you cannot use. I did this, online, only it didn't cancel. I was renewed without my knowledge for another subscription of three payments.

The website is not easy to navigate and not user-friendly at all! I enrolled in what they advertised as a three-month trial period but found out today that the fine print says I have to pay for six months!!! Apparently, that's how they make their money, because their site is NOT user-friendly, and they don't match you with anyone near me logistically or who is close to compatible. I spoke to someone on the phone. They were not trying to help me. He was Authoritative and kept talking over me as I was trying to talk. I could barely understand what he was saying, he sounded like he had a mouth full and not helpful at all. I'm going to Match.com.

They are liars. They promise people who speak Spanish or Hispanic and I chose people who speak Spanish, but they don't present people speaking Spanish. I write it, today, but they don't explain or write nothing to me. But I pay the whole year today, two month ago, and after I pay they don't care about my letters. They are liars, and false in their promises.

I signed up prescription and paid installments last year, agreed to 12 months term and disabled "auto renewal" right away. Since I got engaged, I have not been login to the account for about half a year. Without sending me any bill (email or paper), or any communication that new fees will be charged to my credit card, or given any option to review and confirm any renewal, my credit card was charged - for $240. I feel this is schemed fraud in making customers pay without providing service. Any people with common sense can see that it was carefully planned with malicious intention.

The contacts they send are from all over the country even if you request only within 60 miles of your address. They make it impossible to cancel. How do you cancel the account? I have spoken to them and emailed them and they change the rules all the time.

I paid 104.85 to join E-Harmony, last night, for a three month contract. Someone contacted me, I tried to send a message back, they said it would cost 8.99 to send a message. Eharmony's commercials on TV advertises free messaging. I feel I was miss-informed that any other charges would be required to answer a simple message. I want a full refund immediately. I will go out of my way to tell people they are scamming people by acting honorable. I picked Eharmony because I live by my honor, and I thought it was a reputable, honorable company. I can see now it's just another way to get rich, off us widowed lonely souls too busy or too respectful, to ask a girl if she's available.

I am still being forcefully charged!! Please don't use this site, very less people, very less communication - looks like a dead site. 1st month I used, I was charged instantly but from second month I am not using this site anymore where I am still being forcefully charged! Which is absurd to me! If I don't use this site so why I should be charged??? The customer service told me "you're agree bla bla bla in terms & condition..." Listen - who has time to read your boring literature in busy days??? I am going to take legal action against this dodgy system of the dead site.

I joined eHarmony in June 2014, thinking I'd give it a chance. What a joke! 90% of the profiles are ghost profiles (inactive profiles by people who have joined for the "free weekend" and are inactive" so you might initiate communication but never hear back. And of course, eHarmony doesn't identify which accounts are active and which ones are inactive). I called in October 2014 asking if I could cancel my 1 year membership, as I knew I would not be using the full year, as it was such a ridiculous joke. The 1 date I went out on, the guy asked when he could introduce me to his parents (what???) and then proceeded to proposition me for sex within 20 minutes of our date. This guy hadn't been on a date in over 10 years and was obviously a total pervert.

Do not ever use this dating website. They are not clear about policies, and they make you jump through about 50 steps to cancel your subscription or cancel auto-renew on your credit card. I think they are the WORST dating website out there. Match makes it SO EASY to stop or pause your account. Much easier to manage.

I would not recommend this site to anyone, it is completely misleading.. I wanted to cancel my 6-month membership which I no longer will be needing and they told me that they would have to charge my card an additional $200. I don't understand why they would have this type of customer service. If you find somebody, then you should be able to cancel your membership! No one likes to pay for something that they're not using. So again, I wouldn't recommend the site until you read the fine print because it is very misleading.

eHarmony is a scam. Its a fraud. Don't pay. EVER. This is how it works. You sign up for "free" which gets the attention of a lot of people much like you and I I'm sure. But when you sign up, after eluding you through a 5-20 questionnaire to create a profile, you find out you cant message people. You can only wink. Your account stays on the servers. logged as "new" your profile gets sent out to hundreds of people who get to see a new face. Your match box gets packed with "possible matches" most of them "new" members who haven't paid... sound familiar?

I signed up for a "trial" membership --- selected year 3 payment installments (assumed spread out over the year).... Got laid off 1 month later. I called to cancel - They were taking out the 2nd payment the end of 1 month ($47). She said that I could not cancel until all 3 payments had been made and that I signed up for a year membership and that was that. Sent me an email to request cancellation.... Got a nasty, rude response via email basically saying they couldn't do anything until my 3rd payment (another $47) was paid. So I emailed back. Take it now and cancel and send me a refund.... No response. When I called --- just the same runaround.

I signed up for 3 months. I am a middle aged female- attractive, slender. I've had very few responses. I have contacted over 30 men with no response back. These men don't even look at my profile! Half the men don't post a picture! My personal opinion is most of these men don't even exist in our fake profiles. What a waste of my money I will be joining match.com.

My experience with eHarmony has been absolutely dreadful. They do not care about their members and are just concerned with getting your money. If you are thinking about signing up, I advise you to not do it. I subscribed and paid for 6 months. Once my 6 months came up, it automatically renewed my subscription for another 6 months! Not once did I get an email stating or giving me a heads up that my subscription will be renewed unless I canceled. It's not even about the money and more so about the principle. Once I emailed them asking them to cancel, I was directed to read the cancellation policy. They are the most unethical and uncaring dating website I have ever tried and would never consider going back. The dating experience wasn't any better. They make you fill out an hour of pointless questions that can't capture your ideal soulmate. Overall, terrible. Don't it!

I had a very bad experience with this. 1) You hardly get anyone with a profile pic contact you. Part of physical attraction is appearance. 2) You have to go through a lengthy questionnaire process to even get to a point where you can communicate. Why would you in the first place when you do not know what they look like? 3) Attempted to cancel my subscription and they would not refund my money. I accepted this, however 6 months later they auto renewed and charged me $240 for another 6 months and they would not refund me.

I signed up with eHarmony on June 12, 2015. The payment options are so confusing. I decided to try for 3 months and submitted the information for payment and right after I got a receipt of a one time fee for $179+. After 7 days trying the eHarmony and checking the matches which they were not even close to my criteria, I decided to cancel. The phone numbers on their website are fake. At the end I went to live chat and impressed my disappointments, they told me "You need to expand your areas." Saying that I should date someone overseas? They promise so many thing which is just nice on the TV advertisements, all those good looking actors online and on TV ads. Check the matches... Do not waste your money with this company, they even do not refund you for the service you are not going to use. My account got cancelled today; I prepaid for 3 months which I used only 7 days of it. Do they care about people?

Told it would be $11.95/month. They charge 3 months upfront, 3 months in the second month, and 3 in the third. You also can't cancel. Now I have to either pay the final payment and deal with this for a year or cancel my card. Also, when I called customer service the CSR told me that I was matched up with psychos and losers because of my profile. And that the reason people are charged for an entire year in the first three months is to increase chances of success and... to make it easier to cancel? What how?

I joined at the yearly price of $203 and after 8 days knew I had made a horrible mistake. I ask for a partial refund and was told no way no how. I should have bought a sewing machine instead.

This website is beyond a waste of time and money! They auto-renewed my card even after I had disabled the feature right after I signed up. After much digging, I called the number I found (855-290-5581) and the rep told me that when my card expired, the bank updated my info to the site which could have disabled the auto renew. Figured that happened often if she had even mentioned that. They then will email you an incident report that you need to respond to. The reply came back very condescending and down right rude in my opinion, basically calling me a liar and that I did not disable the auto-renew and that they would not refund my money and the "decision was final". Horrible customer service, not to mention the website is a joke. I am matched with an average 1 person every 2 weeks along with a bunch of profiles that have already expired. STAY AWAY FROM E-HARMONY! And don't forget to disable that auto-renewal or you're charged again!

I asked for a prorated refund and they said they would not do it. In the past, I have had great success with POF, Match, SeniorPeopleMeet, and OurTime. Go there. Stay away from eHarmony!

I've had the same experiences as everyone else that has filed complaints. I initially joined nine years ago. I got one match someone I already knew and the only thing we had in common was that we were widowed. I decided to try again with the free subscription. Needless to say The entire interface has changed. The questions have changed. Most of them are silly and the match are far from anything I requested. I specifically requested me within my own bi-races and non-smoking. I also requested no more than a 50 mile radius. Out of 35 matches 1 was local and 20 were of a different race. But the majority were from different states. I even found the initial match although he has been married several years, his account has not been accessed in 9 years yet he's still being fed as a match.

Worst experience ever! Never again! I signed up for a 3 month trial which scheduled to end on 6/12/15 in which the membership would enter automatic renewal. I understood that the account would automatically renew after 6/12/15 and made sure to turn off the automatic renewal by completing the following steps as outlined on the website *PRIOR* to 6/12/15. During this process eHarmony does not provide you a confirmation number or an email stating the changes made to your account (ex. automatic renewal is turned off or you account has been deactivated or cancelled).

I am consistently matched with men that are no longer using the site, or just men that don't meet my criteria. Then, I was matched with a female. I've been an eHarmony member, on and off, for a few years now. I started noticing that I was being matched with members who are no longer active ("active over a month ago"), and those tend to be the ones I am most interested in. I've spoken to several customer service reps about this. I consider this practice deceptive! The site should not be charging me to match me up with people that are no longer using the service!

I signed up for a six months membership with this membership. I thought their service was fine at the time. HOWEVER, now they are fraudulently charging my credit card 6 months later, after I closed my account. I closed my account 6 months ago and now I randomly started seeing charges from them. I paid a lot of money to be on this site and it is WRONG that I have to deal with this now. I do not recommend them. Watch out for charges on your credit card months down the line!! I want my (original) money back and the money from these random charges. Awful.

They never matched me. It was fun for a while. Then I could tell something wasn't working. Most of the matches weren't even close to my criteria and lived more miles away than I preferred. It was like trying to call the White House to reach a human. Only after I cancelled did attempt to contact me to woo me back. They said the reason I was hard to match was because I wanted a non-drinker. They actually asked me to edit my profile to allow alcohol drinkers. I knew it was going to be too time-consuming to really cancelled. So I just contacted my bank and got my debit card number changed.

I have tried to cancel my account on this site, and find I cannot go to my account page. It is such a bad layout and general process to view matches. It doesn't allow you to narrow your search to a specific distance. But most importantly to cancel my account.

I joined eHarmony looking for a match. After 20 days I had no potential matches and the ones that did were more about hooking up not a relationship, so I called customer service and said I wanted to cancel my membership. I was told that I had a contract for 24 months with them. 6 payments of $39.95! The customer service rep told me I was emailed a contract with all the guidelines in it.... I found it later in my spam folder. The contract said I had 3... YES 3 days to cancel. How will you know in 3 days if the site is going to be successful. This is CRAP!!! They do not care about helping you find a relationship... They only want your money... DON'T do it!!!!!

This site is very expensive and lacks the ability to deliver. You expect that the more you pay the better the quality. EH website is very slow and the app hardly ever worked. I thought at first maybe I was logging in at peak times which cause these issues so gave it a few days. After I realized that wasn't the case I called EH and explained the issues I was having. The customer service guy told me I must not be utilizing correctly, REALLY! I asked for a pro-rated refund and he stated I had to contact via email explain the issue and it would be 10 days before I would receive a response on if they would refund any fees. BTW you only have a three day grace period to try and must cancel before the end of those three days.

A dreadful experience. This company offers 'Free to join' and when you visit their site they take you through 20 to 30 minutes of questions before you then find out that you cannot see your matches' photos until you pay what seems to me to be an exorbitant monthly premium. The company is also very devious in putting in small print to say that your credit or debit card will automatically be debited to renew your account at the same cost of your initial payment. I wonder how many poor members they sting with automatic renewal all because the member has forgotten to cancel the automatic renewal.

I joined eHarmony a few years back. I signed up for a six months membership with this membership. If you didn't connect they would give you extra months free. In the six months I might have receive 20 matches. They have this ridiculous questionnaire, pages long. Out of the maybe 20 matches not one responded to me after contacting them. I was divorced a few years, with hopes of starting over. Their commercials were very convincing. Even with the extended period I still had no success. When I tried to reach someone there was no way to speak to a live person or a light email. Money that I really didn't have. Hopes of starting over put me back into a terrible self-confidence issue. DO YOURSELF A FAVOR. STAY AWAY FROM EHARMONY. THEY ONLY WANT YOUR MONEY.

I signed up with eHarmony several years ago and met a few men, although none of them turned out to be the love of my life. During the past year, none of the matches sent to me have even resulted in a coffee date. I decided to discontinue with eHarmony and checked my account to see that the automatic renew was not set. I had a difficult time finding where to do this on the website, but believed that my account would not renew. I was surprised in May to find a charge on my credit card statement for 1/3 of another year's subscription.

I signed up using iPad. Then within about a week I received an email from eHarmony stating that they were shutting down their iPad services due to technical difficulties. I sent a request via their app to cancel my subscription and asked for a refund. Received a denial quoting I had the famous terms and conditions small print 3 days after signing up. So now I have to pay about $250.00 U.S. for a service which the company shut down. I found a call in number and they refused to cancel.

I met my ex-wife through eHarmony. I am a white American. She is a black woman born in Nigeria. We knew each other well and over a year before getting married. She told me many times she would not marry me just to get citizenship because she has relatives in the U.S. In the marriage there is no abuse or cheating on each other. Then, soon after getting her citizenship, she says she wants a divorce.

WARNING! Don't let this site's numerous television ads fool you. I've been on many dating sites over the past few years, and this is, by far, one of the worst. Loaded with fake/abandoned profiles, you'll be lucky to get responses from any of your so-called matches. Also, despite eHarmony's "patented" match system, you'll be inundated with profiles of individuals who live across the country, even if you specify a smaller search radius (apparently, eHarmony's system considers California to be near New Jersey).

Used Trial Period link online (3rd – 7th April 15) cancelled on the 6th. Too many things wrong with site. eHarmony taken money from account immediately despite trial. Took 24 hours to come up with "matches" - other side of the world. One hadn't been online for 6 months, 2 for over a month. They told me there was a bug in my system(?). That I enrolled before - I hadn’t. I tried years before but was separated not divorced and had been refused. They kept the details online, regardless. Privacy laws against this? Have emailed directly to get refund through site, as an add on to their emails to me, have phoned, was promised I would get an email and if I responded to it, they would refund me. Guess what? No email was sent. I am still out of pocket and I keep getting emails looking for more money!! ADVICE - Don't go near them.

It is not clearly defined when signing up that there is a contract. You have to read item 12 in the terms and conditions that an attorney will need to decipher. Once you make the initial payment and you try to communicate with someone you have to pay another $9 on top of the of the subscription fee. OUTRAGEOUS! If this isn't legalized pimping I don't know what is...... I not only had my bank credit the fees but I went as far as changing my bank card information, they will not pimp me for another dime!!! Everything you all said about your experience I had the same. Matches in faraway states, every ethnicity but my own, matches my father's age (I had a specific age range) it was ridiculous. I'm ready for the Class Action Lawsuit, who's with me!!

I paid a lot of money to be on this site with the security that they did research on all of their participants. I just recently found out that a guy I was really interested in and went on several dates with is married and lied the entire time starting with the answers on his profile. I will never pay money to be on there again. At least on other sites I can weed out the BS!

I registered yesterday with them. And filled everything in they asked as best as possible. But I did not pay instantly. I never do this. And I think this is the reason they closed my account. What a ** is this. They are only after your money people. Do not trust these **.

I responded to an eHarmony link saying I could get two free days to review my matches. I said, what the heck, a freebie. Well, I had to fill out a big form that took awhile, and then they said nothing against you (yea) but they couldn't find any matches within a radius of 200 miles. I figured in a radius of 200 miles, there had to be someone, just one. Except there seems to be in a radius of 10 miles all kinds of women. Now I'm happy when I heard of the cost and reading these complaints. I hope they didn't peddle my info to other companies. Globally, there must be someone. I just felt they used the old "it is free" line, got my information and weren't candid. Maybe it is because I said I was interested in someone who didn't drink. I know that is hard to find, now I figure a six pack now and then is ok, or whatever. Maybe I'll just stick to the old fashioned way but I do know a couple of guys that met their wife through the computer.

Why would any company need sneaky auto renew policies if the company was delivering a good service. If it was a good service, they wouldn't need to set up 6 months plans and Auto renew. People would willingly pay month to month if they were getting a good product that meets their needs. But you will not find what you're looking for on eharmony. That's why you have to sign on for an expensive 6 month plan with Auto renew before you can even see your "matches". And once you sign up, most those matches suddenly disappear and you'll be lead to believe they blocked you and there's something wrong with you. This is a rip off. No phone or email contact information on their website to contact the company and no way to close your account or remove your profile from their website either. They want to use your profile to draw other suckers in.

I have found that they totally ignore your preferences. I have tried altering my settings in distance, changing whether certain things are "important" or "somewhat important" and still I get matches from not only miles away but even countries!! They have even sent me matches the same gender as myself and I made it perfectly clear that I am heterosexual. They have also sent me the same matches on different days making out they are new matches. I complained via email about this, saying I wish to cancel and all they did was reply saying that they do not send repeated matches and I should give it longer and if still not happy to phone them. Seems they hone in on one question you answered, for example "the music you like" and use only that to match you, everything else is ignored.

I signed up on eHarmony. Met some men, 4 to be precise. They left the site because they wanted to talk elsewhere. About 2 weeks after we started talking, they asked me to help them. They wanted money or access to my checking account. When I said no, they said I didn't love or care for them. They were not nice. Also, they came off strong with I love you's right away. So I told them bye bye. Some of them didn't take the hint. I am off eHarmony.

I know two people who found someone using eHarmony who live in Southern CA. They raved about how well it works. I live in an area on the E Coast about 4 hours from NYC. I completed the survey indicating that appearance is not overly important, I was slightly overweight (about 15 lbs), my food and beverage preferences, I did not want certain demographics and wanted a small radius. I continue to receive matches not in my area (90 mins away at the least) when I also indicated I would not relocate. I have talked to a few nice people but they're so far away and are tied down by their own families they also would not be able to relocate. For people who want a long term match, this doesn't really work.

I live in San Antonio which is the 7th largest city in the U.S. I put with 60 miles outside S.A. and was told I wasn't getting matches so I should broaden my radius. Seriously, if they can't find men between 35-60 there is no hope at all for rural areas. On the age. I don't want to sound like I'm robbing the cradle at 45, but I changed it to see I would get A few more matches. I am not saying this to be stuck up. It's not a looks, or weight issue. And I go more for kindness over a cute guy who's a complete jerk. My point is I agree with what every single person has said in that they run a free weekend (every weekend) it's because aren't enough paid members.

After being a customer of eHarmony for over 2 years, my account was hacked. I lost my profile and all accompanying information. My credit card company recommended that I update my card for security purposes. eHarmony told me that I needed to build a new profile from scratch. I asked them if they could provide me with the initial data that I used to create my profile (3 times) but received NO response. I've worked in Customer Service for over 20 years, and I've never experienced such neglect from a supposed company "partner". Based on this lack of professionalism, security, and customer service, I'm going to try match.com. Hopefully, they show more care and consideration toward their clients.

They did finally refund the money. Thank you.

This is the most greedy, boring dating company that I've encountered. Why? I had a membership for one year and spent entirely too much money but did so thinking that this site would be more helpful than most because of the compatibility aspect. That was something that never panned out. Most of the "matches" I received were not a fit based upon my criteria. The "guided communication" was insufficient and somewhat of a joke. Their prices are not competitive and when they offer "free weekends" you are not even able to view your match's photo. It's blatantly obvious that this is to try and lure you back in to another over priced subscription. I would NOT recommend eharmony to anyone. Especially if you do not have money to waste.

I joined this site for the 3rd and final time this past March for 6 months. I should tell you I cancelled my membership 6 weeks after joining. During my first two attempts with this abysmal service I was not presented with decent matches in that none that were sent my way were not valid true matches, some 15-20 years older, some had teeth missing (a big problem for me), some whose photos were posted showed partial states of undress, some indeed were scammers and others not only registered for the service once under 1 name but signed in for the service under multiple names and locations.

I helped my 84 year old mother sign up for eHarmony last summer. She paid in advance for one year. I created for her a 250 mile radius -- and about a month ago, said she'd be willing for anything in the country. Granted, online dating for seniors is challenging, but perhaps eHarmony should be more upfront about the prospects. To go an entire year without a single match is a rip-off. Makes me think they don't have the inventory of subscribers we are led to believe they have. I need to figure out how she can ensure she is not auto-renewed for another year.

Perhaps I misunderstood the initial agreement but what started out as a $70.00 trial turned into a $210.00 disaster. I tried to cancel once I realized it was so expensive but they refused and continued to debit my checking account. The WORST part was I only received an initial few referrals, none who responded (and no I am not an ugly ghoul). However once I asked to terminate 2 months in I got flooded with matches but again no responses if I tried to contact.. Asked my bank to refuse further debits but they said I accepted the first so I am out of luck.

I signed up for three months. Are ALL of my matches or those "interested in me" I have had to turn into the FBI because they are scammers. Embarrassing to have to file the charges. The last guy I communicated with was endearing. Or was it a woman I was writing "sweet nothings to"??? Sickening really. The pictures showed ** to be a handsome well traveled man, but who knows it ** was a man or a woman or an it?

It is impossible to speak to a live customer service rep. You can pick and chose topics to write about but I have been having issues with the account since signing up and there are not real numbers to call. When googling eharmony customer service number you get a few numbers to call but they are all out of service!! This is unbelievable.

They refuse to stop spamming me even after unsubscribing dozens of time. This is harassment and the government should step in and have these criminals arrested.

So eHarmony's big spin is that they match you with those who share all these levels of "compatibility". I'd say 70-80% of my "matches" have little if anything in common with me. If you throw your money away here, claim your priorities are the exact opposite of what you really want--if you're a fitness person who doesn't want kids then tell them health is a low priority and you DO want kids. You will always be matched with those who feels the exact opposite of whatever you claim is important.

This company only wants your money. They send you matches they say they are interested in you right before it is time to renew and magically that person is no longer available the day after the renewal fee is snatched from you with no reminder. Once you are signed up you are locked into a binding contract that you cannot get out of. This site needs to be shut down.

eHarmony is FULL of ringers!!! Especially if you are a man looking for a woman. Most of the women profiles are FAKE and posted by eHarmony looking to pretend that there are actually attractive people on their website. Other profiles are scam artists from Ghana or elsewhere looking to bilk users for money. DON'T FALL FOR THIS WEBSITE AND IT'S SCAMS.

I joined eHarmony because of their wonderful commercials. What a joke. No matches near me, no active members. I responded to 20 men and no one answered back. I am not Miss America or Barbie but not ugly either. When I called to cancel within the 3 days I was talked into waiting 2 weeks and told they would extend the cancelation period for me that I needed to wait longer for responses. I waited ten more days and still no responses and nothing but crummy matches over 100 miles from me. My guess would be that most of the matches they sent me are inactive or not real members. I called and canceled and they again tried to talk me into staying. I said NO WAY. Do not waste your time or money on this site. It is depressing to respond to 20 guys and get no responses.

I abided by their rules and suggestions for safe dating. I did not give out my last name, personal email, phone number, or TRUE location until I was sure about someone. I ended my subscription and months later received a TEXT MESSAGE from **, a former match, whom I never gave my info to. EHarmony denies he hacked their system even after I told them he's in the computer field. And they continue to send emails with matches asking me to rejoin. How ignorant to know your client is being harassed/stalked and read from a script to say they will investigate. I went to the police. EHarmony is a despicable company and now they are harassing me after I requested to not receive anymore emails. I will do what I can to stop this from happening to someone else... because they certainly won't.

They charge far more than any other online dating site and promise matches based on numerous aspects of compatibility. They provide tests and store incredible amounts of very personal information. I have tried (ie. paid for) their services several times over the past 15 years. They have never once provided me with anyone who matched my criteria. Not even one single available prospect in over 15 years. They tell me that my requirements are too stringent (intelligent, unmarried Caucasian heterosexual male within 100 miles, non smoker, occasional drinker, employed/retired, not Muslim).

I signed up with eHarmony for a 3 month period of time for a dollar amount of around $17.00 or so. I already had a profile set up with pictures and everything. All was well and I had many matches. All I did was call to let the company know that I had received some matches that were outside of my age preference and they made me fill out a new survey. At the end of the survey they decided to inform me that they could not match me with anyone! I of course got on the phone and requested a full refund.

I recently joined eHarmony again after being extremely underwhelmed 5 years ago. I thought they must have improved the experience by now... I was WRONG! The time consuming question program is ridiculous. What are they doing with the gathered "information" that is just generic crap? Certainly not using it to create legitimate matches (oh! Can I use that word?!). The site is way too complicated with its own NON-understandable language. Can I just look around? Nope! I'm not sure why all these unimpressive profiles need to be impossible for me to see on my own. Oh, wow. I just answered my own question... They are all unimpressive. Keep my money and use it to cook up a better program. I'm done.

With eHarmony they send who they think will be a match based on your profiles. One thing you are asked is the age range you would like. I put 40 to 50 years of age, also athletic build because I myself am fit. All they send me is men that are my father's age who are not in shape. I know that physical is not everything but when you specify what you want they should send matches based upon your criteria. Not to mention they do not disclose that if you are dissatisfied with service you cannot cancel your account and they will continue to take payments from you. This is by far the worst dating website out there - very unhappy.

I cancelled my account on December 14 2014, called and talked to someone who said she would send me an email and I told her they had my email wrong and she did not change it to ensure I got the email so guess what I was billed again. This is such a scam operation.

This dating site is the worst. They send you very few matches, and once you go through the locals it sends you matches from people states away from you. And they charge you a CRAZY fee, and if you're unhappy with them they do nothing about it and still charge you. I will do whatever it takes to get my money back and give them a bad name until something is done. If your customer isn't happy or using your site and also can't afford the money they are charging, SOMETHING SHOULD BE DONE!!!

I asked to be introduced to Ladies within 50 miles of my zip code. So far I believe there was only one out of 40 even close to that... It appears once they get your nonrefundable money, they forget why you contacted them to begin with. Save your money. Try some place else, or just donate your money to a good charity - at least it will do some good...

I think that eHarmony, due to its pricing, is struggling to retain members. What this had led to, and what I object to, is that it is recycling old profiles of members who have not been active for a long time, possibly years. And recently that deleted the 'date of last login' information from member profiles. This used to be limited to 'active over a month ago', which was misleading enough in many cases; but now members have no idea whether the matches they receive are active or not. In many cases, from personal experience, it's obvious they are not. eHarmony should at the very least restore the 'date last active' information to profiles. Otherwise, it is hugely misleading, when they are often sending people 'ghosts' - profiles of those long since departed from the site.

I've been an eHarmony subscriber two months. Most matches have been in other states despite the fact that I've specified a sixty mile radius. I've also been asked to relax my 60 mile preference in order to expand my matches. I've sent guided communication questions to 11 matches with only 1 response. (I now believe that the lack of response is because my matches are NOT paying subscribers.) My profile shows I haven't responded yet to three people, who contacted me although I have already responded. I can't message one person because the dialogue box is frozen. I've created a help ticket on the site a week ago to resolve the technical issues and I received no response, not even an acknowledgement.

I sign up for 6 months, and the 6 months end they're still taking off from my account the $67.90. I called them up, and I told them I wanna record our conversation and they hang up the phone on me. The website is not good. Save your money and don't sign up!!!!!

Like Many people on this site who have tried eharmony since subscribing I have received no matches. According to their website there is a problem with their systems and their engineers are working on the problem. I now wonder if the photographed couples are real or just actors paid to look like a couple. Fortunately I have only paid a small amount for the 3 month period however I cancelled my subscription for further payments. I am utterly, utterly disappointed in what is meant to be the best online dating service out also turns out to be the worst online dating service. I now no longer believe in online dating.

Prepaid 6 month subscription. Cannot cancel until subscribe has expired. Auto-renew and account cancel are well hidden features on website. I cancelled account but did not uncheck auto-renew and was charged for another 6 months. Save you money and avoid the hassle. STAY away from eHarmony.

I joined E-harmony over a month ago and have gotten no matches. When I emailed them and asked them to cancel my account because they can't seem to find me anyone, they said "tough you still have 2 months left." According to their ads on TV they say the #1 matching sight. I call that false advertising. I am very disappointed with E-harmony.

I signed up for eHarmony and then checked my account. It was overcharged twice in 2 lines. I asked them but they ignoring saying other offer like giving more 2 month for more options that I could be invisible when looking someone's profiles. I didn't ask this but they have taken money and just ignoring like desperate and dishonest. Where could I complain to close this site coz there lots people having this problem. They simply stealing people's money with no authorization. I'd call it's a spam actions they take. And I tried to cancel within 2 days after I signed up but they ignored. Hey we should take actions and close this cheating and spamming business.. These dirty people run this site.. We have to close it... Where is that authorized body to inform they have doing to close this site? Does anyone know?

Absolutely terrible "service." I am one of the hundreds of people who tried cancelling my account. They charged me over $100 and refused to refund it after I CANCELLED THE ACCOUNT! Worse yet, one year later I noticed charges showing up on my account AGAIN! They never explained why they randomly started stealing my money after one year, and they STILL REFUSED to refund it!!!! If that isn't stealing, I don't know what is. I am absolutely livid.

I attempted to go through all the channels Eharmony offers to take care of this situation and I can't believe how unhelpful their billing department is. Within an hour or so of opening my account (and having to pay), I very soon realized that this was not a good service for me and so I immediately clicked "Cancel My Subscription". Then, because I could not find a direct email address to contact them, through the website, under comments I wrote them twice, detailing out exactly why I was unhappy with the service and why I was canceling. I never received a response. I was then shocked to see I had been billed $239 anyway.

I spoke to a sale lady and asked her if I can cancel my subscription anytime without any penalty. She assured me that there will be NO penalty. When I tried to cancel, they won't allow me. I do not even "have a close account option" unless I have to pay in FULL amount before they allow me to close my account". The sale lady did NOT tell me that I have three after the sale I can do that. She said I can cancel "ANYTIME without any penalty". Apparently, this is not the case. This is case of false information from the sale lady. I felt they control my account due to limited option to do what I want to do. This is a violation of my right.

I tried eHarmony with high hopes. I thought they would have real people with real lives. I was wrong. After going thru their hoops and doing the online emails to my supposed mate, I was sorely disappointed to find out instead of someone from Georgia, I had met and become friends with someone who lives in Accra, Ghana! He works as a scammer for email dating sites. He asked me for money claiming he could not go back to the USA until he paid the port taxes for his business. I finally got the truth out of him. His picture was a phony and his real name was **! Not an American at all!

I chose the more expensive subscription that apparently allowed a shorter term. But all of the terms are 6 months in deeply hidden fine print. Auto-renew cannot be disabled until you've paid all 6 months. When I tried to review that subscription sign up page, it is no longer available if you're a member. It took 3 phone calls and 4 emails until I got a cold response that said they can do nothing until the subscription is paid. My complaint is that I did not request 6 months. Such a scam. Why is a company like that allowed to exist? I will tell EVERY single friend that eHarmony is a scam. A drop in the bucket but I stop some people from getting taken.

I've used eHarmony over the years. By the time I reached 45 all the matches I received were over 57. Most of the men didn't even fit my requirements. Last year I tried again. Then tried to end my subscription which was harder than any other subscription I've ended. Basically they don't really value their customers feedback or experience. Finally, I closed the card it was charging to and I’ve never heard from them since. Not even a request to update my card. Worst customer experience ever. They need transparency. At least the other sites don't cost or make you sign up for months. While the issues may be similar as far as quality, you don't also feel ripped off.

This site is a complete rip off and now I'm stuck paying for 6 months. I sign up and set it to location within 30 miles of me with the importance level of that is set on very important, but the only "matches" that show up don't even live in the same state as me and some not even the same country! I called to cancel it and they said they can't and they can't stop the automatic renewal that you are REQUIRED to sign up for until I've fully paid for the first 6 months. It really is highway robbery. If I could give this 0 star I would!

I have been a subscriber for 3 months and my "matches" are "active over a month ago." I was denied a cancellation of my subscription and will be speaking with an attorney about filing a law suit. This is an outrage that they get away with preying on people seeking companionship. I have had enough!!!

How many fat, balding men are there in the world who work in oil fields? Apparently, there are enough to fill dozens of pages of emails to me everyday from EHarmony.com. Nine a.m. -- new email from eHarmony -- "Congratulations! You have three, new matches!" My heart skips a beat for a moment. Perhaps this is going to be "the one." But no! It's another fat, bald mechanic/carpenter/oil field driller, salesman, truck driver. Now, I'm not quite sure how eHarmony decided that these particular men are my perfect matches when I specifically stated that I am a musician and I specifically also stated that I am looking specifically for a musician.

Immediately after realizing that I was billed for 12 months rather than the trial one month period, I cancelled my membership within minutes and on the same day. I also called the company. Was told I was committed for the entire year. I had used Pay Pal, and called them and was told that it had already been submitted to my bank and I'd be stuck with at least the first month's payment. I then used the site for the past month.

I signed up and there is no traffic in the account. I know they are doing it wrong because last year, I signed up for another website with pretty much the same profile I am using now, and I received between 3-10 emails from new men everyday for 2 months. Then it winded down to 1-3 new a day. Here nothing. A couple of matches were over 300 lbs and without education. While I have a PhD and I am fit. I asked for a refund and they refused. They should be closed down. They are ripping off people. There is no quality, no available matches.

I'm getting nothing but matches way outside my parameters. In some cases 800-1000 miles away. Not worth the money.

Ask them to credit me my last payment and they refused. Meet someone else not on this site. This company is total crap, dumbest site in the world. Do not waste your money!!! You can't even talk to anyone. They have these stupid questions. DO NOT DO NOT WASTE YOUR TIME OR MONEY.

I signed up for EH for a 6 month service. However, to accept the 6 month service, you are automatically accepting auto renewal. You are billed in the first 3 months... so it's easy to forget that you need to monitor the timing of the auto renewal. BEWARE - that it is YOUR responsibility to watch for the end of one subscription and the beginning of another. YOU ARE NOT NOTIFIED THAT YOUR SUBSCRIPTION IS ENDING. If an automatic renewal charge hits your credit card, you CANNOT cancel your subscription charges until the next 6 month subscription if fully paid. Further, I couldn't find a customer service phone number on the website or on the internet. I had to search my credit card statement for a phone number, which of course, by that time you are forced to make the next 3 payments.

After seeing the ads about the most trusted site for online dating and providing the most success I subscribed. I went with what I thought was the best deal, $10.00 for 2 years. After talking to a representative who said this was my best option and if I cancelled my subscription I could just pay the higher cost of the monthly fee. This was not correct, you only have three days to cancel otherwise you do not get any money back regardless of whether you continue to use the site or not. This is why they have so many inactive members. I am out $280.00. The matches they sent me did not meet my preferences. Do not use this site, overcharging and abundance of inactive members.

One year without any success. Have not met any women. Not a good web for dating!

I requested repeatedly to have my membership canceled and my profile hidden until my membership expired to NO AVAIL. They will not respond to my requests and I am still showing up as an active member. The settings on the membership doesn't allow you to do any of these things - which is really ridiculous. I don't know what else to do but cancel via my credit card. They refuse to acknowledge your request, horrible customer service. Finding a match is easier than terminating your membership.

The man I met on eHarmony ended up being a scam. My son purchased this subscription for me as a birthday present for 1 year. The man whose name was ** from Detroit , Michigan. He said he was a gemologist. I started conversation with him just before Easter this year, 2015. I started talking with him on messenger and also on the phone. He said he made jewelry and sold in jewelry stores in Michigan and New York. We were to meet after his return business trip to New York.

I signed up for eHarmony. The people that were contacting me were not quality people. They live four hours away. Most of them have no pictures. I was very clear as to what I was looking for and was getting the opposite. After a month I had had enough. I contacted eHarmony they said they would cancel my acct. I took them at their word. The next month I noticed they did take the money out of my acct. I called and was told "Too bad." I asked for a supervisor and was given a hard time, I waited 36 min. on hold then was hung up on. I called back and again was put on hold waiting for a supervisor. I called back and was told the calls were dropped after that long. I did manage to get to talk to a supervisor the third time and he basically said they were going to continue to take the money out and he personally thought the matches were good ones for me. It is not a requirement to have a picture...