eHarmony Reviews

Besides the usual stuff mentioned, bogus matching, no refunds, discrimination, etc, I want to add the fact that Eharmony apparently sells or otherwise distributes/uses your email address(es) that results in receiving a ton of spam. It is a fact they abuse email addresses because I created email addresses just for the eharmony site. I haven't checked their privacy policy, but it is unethical regardless.

I can't believe I'm joining the chorus of eHarmony complaints. I have been on the site for over 6 months and I have not had one match that met my criteria (which is fairly broad... location, distance, ethnicity, and religion are not deal breakers). Every single match is 'slightly outside of my match criteria.' Rarely is there a match that I would even remotely be interested in. In the rare instances, I've initiated contact with someone but they never respond back (which is odd, because off line folks say that I'm attractive).

I signed up for a 6 month membership to eHarmony this spring. I'm on month #3, and guess how many real, live conversations I have had. Yep - ZERO. If someone likes you, they typically don't send a message. Instead, you get a series of questions. Then you answer those questions and reply with a series of questions. Then they send you a list of deal makers and breakers, and you reciprocate. Then you have the option of sending more questions. By that time, my guess is that people get kind of burned out by all those questions; it feels like an interrogation. I understand the logic behind the questions; however, you really can't get a feel for a person's personality unless you have a real, bona fide conversation with that person (in my opinion).

I have been a member (dupe) of eHarmony for 4 months. They got me for 6 months - 3 installations on my credit card. I filled out all their questions, uploaded a picture, answered their questionnaire and entered my preferences accurately. During the 1st month, they would send me "matches"; however, they were not within my scope. They informed me that my parameters were too stringent -- I needed to expand my area, not answer correctly the questions of smoking or drinking. After the subscription reached its last installment, all of a sudden the matches appeared to dry up. If I do get what they consider a match, it is someone who lives almost 3,000 miles away, at least 10 to 15 years my junior and has none of the preferences I requested.

I don't understand how they take proud on TV and how they lie to people about the apparent success of this bad service. I have spent more than 1 year expecting to receive matches related with my profile, preferences, or at least near my location. NONE. This people only let you to be able to see 3 profiles per week!!!! None of them is nearly related with your preferences.. I waited, and waited. I don't used to criticize web pages, but really eharmony? Stop lying, stop now!! People, please don't pay to this website.

Very misleading when signing up. After reading all of my options I signed up for a trial month, I was given a three month subscription, which I would in no way agree to. Basically, my word against theirs since they can list anything in the small print. I am in process of appeal which from what I have read is an arduous undertaking.

I rarely feel the need to write a review of this kind, but since I cannot receive a refund for my terrible membership with eHarmony, I figure I may as well get my money's worth this way. Good god. My experience is almost hilarious, except it's true which just makes it depressing. First off, I live in Seattle. Matches from Arizona? Not super helpful, eHarmony. Next several "exceptionally good matches"? I spent the dates oscillating between wanting to run for the hills and live stream the painful conversation and overt handsyness of the creeps this website sent my way. I've always wanted a smug stranger to chuckle at my drink order, rub my knee and say "You're so good for me". Cue vomit everywhere.

I have spent past 2 days trying contact customer service in order to purchase one month membership but no luck. The website offers 3, 6, 12 months but option for "one month" membership is missing. Bad design. What steps did all of you take to purchase one month membership? Is there hidden link to purchase it?

I have not been able to navigate their horrible website to cancel my subscription... HORRIBLE... They just keep billing me and I have no recourse.... I am FURIOUS... I don't know what to do to cancel and stop them from billing my checking account...... If anyone out there knows what to do.... Please let me know... THIS THE WORST EXPERIENCE ON THE INTERNET OF MY LIFE.... I would just like to strangle someone at this "company".

I paid over $260 to join eHarmony and realized it was a mistake within minutes when they couldn't find a match within 100 miles. Like others on this site, I live near a large city and am close to two other medium size cities so it's hard to imagine the pickings are so slim. EHarmony also told me I was being too restrictive because I am interested in a non-smoker with a college degree. Although I couldn't find any contact information or a cancellation policy on their unfriendly site I responded within minutes to the e-mail confirmation that I wanted to cancel my account and get my money back. Several weeks later I found their cancellation policy through a Google search, which says they will provide a full refund if you cancel within three days. That is a lie. I provided proof that I attempted to cancel the first day but they ignored it and refused to provide me with a refund.

I am writing in the hopes that someone will read this forum, and save themselves from financial loss. I purchased a 1 year subscription to eHarmony thinking that this would be a site dedicated to people seeking something beyond a sexual relationship. I have been a member for slightly less than 1 month, but have not been presented with a single match that lives in the state of Illinois. I really don't think that that would be an undue expectation after dropping more than $300.00, do you? 6 visitors. Good grief, I get that in a few hours on OurTime. Something is seriously wrong with the program. DO NOT SUBSCRIBE TO EHARMONY, unless you have a pathological need to throw money away.

This site is too expensive, too restrictive and limited selections in the area I live in. The choices are absurd when compared to what I am looking for. Their approach treats the members like they are children. As for "selected matches just for me" - Ha!!! They send me people that are out of state or 3-6 hours from where I live. Based on my experience, I do not believe their ads that state they have a high marriage rate. Suppose, I do not want to get married? Am I put into a different group. I answered over 1000 questions about who I am and their so called matches are not close to what I am looking for.

After about a month of use, I forgot my password when logging in from another computer. I followed the directions to retrieve my password, only to find out the password sent to me did not work. I tried many times, retrieving numerous passwords of which none worked. They do not have a number to call for customers to call when one encounters difficulty, or the number is so well hidden on the site that one can not begin to find it. My only redress is to cancel my subscription through my credit card with a complaint that I did not receive the services. Their website is obviously so obtuse to the ordinary computer user, so they do not have to provide the services. This practice of deceptive advertising and service should be disclosed to the public.

I cannot cancel my registration much less unsubscribing. I've already contacted the site several times and I do not even the option. The service is horrible.

User unfriendly site. Site is not set up to be intuitive or easy to navigate.

I was an eHarmony member for 6 months. In that time, I received maybe 6 matches a week, almost none of whom was even remotely appropriate. For example, I'm an English teacher who emphasizes books on her profile, and I'd get "matches" who bragged that they never read books. When I complained, eHarmony told me that my distance requirements were too narrow: I wanted someone who lived within 90 miles of me (When I lifted the requirements, I did get more matches - most of whom lived 3 or 4 hours, or more, away). I lived in a busy, heavily populated urban area, not some isolated small town. I went on a few eHarmony dates, most of which were disasters (men with way out-of-date pictures and extreme health problems, someone who borderline stalked me and turned out to be an addict, etc.).

I was on eHarmony for 3 months before giving up. And even at the discounted $30 a month I spent, it was absolutely terrible. Here's the big thing about eHarmony: you can't search for matches. It's all up to eHarmony to provide you with matches and provide you to other people. Unless they give you great matches, it's not worth it. And they're miserable in that regard. They don't:

After eHarmony wasn't going to stop charging my credit card, I decided to go a step further and involve the Better Business Bureau. It can be a long process to make headway in getting them to stop charging your credit card, but after several months and replies back to their response on how I wasn't satisfied with their service and wanted my credit card to stop being charged, the charge was finally not my most recent credit card statement. Of course, I'll have to check every month now until the end of the year (when my credit card expires) to make sure it wasn't a fluke. I even checked my statement several times over, just to make sure I wasn't missing it. I recently got another response from eH via the BBB, but I took too long to respond. Their response was that "they adequately addressed this members concern and have nothing further to add. " Kind of funny that they all of sudden stopped charging my credit card though.

If I could give them 5 stars, I would. This "dating" website is a joke. I joined Eharmony 3 months ago and have yet to receive a match that even remotely matched what I am looking for. I am very good looking woman in her 40's....they sent me overweight, bald, old men in their 60's. Seriously?! THIS COMPANY IS A SCAM!!! Do not give them your money. You will regret it, like I did. I just called to cancel my account and get a refund. (I paid over $200.00 for 6 months). Their response: We can only cancel after 3 days of joining. So they take your money and run. Do yourself a favor and only join legitimate dating sites like Match and OKCupid. I will say it again: STAY AWAY FROM EHARMONY!!!!

I unfortunately joined for a year, due to a special offer. I have been shocked at the expense of trying to contact a person. A set of questions are 5.95 and a secured call would be 6.95. I do not know if the other person is also expected to pay this amount. I would not be surprised that this is the case. I am not a cheapskate, but I thought that the subscription would cover contacting dates. They should have made this much clearer!!!

Not only that they match you with people that have not been there over a month or not even a members, they bill you automatically after 3 months without even an email that you will be aware of the automatic renew. For months, I have not visited due to the poor matching that suddenly stopped, as they claim they don't have good matches for over a month, then I realized that they started billing me via pay-pal for renewals without notice, which is such a rip off.

This site STINKS! They rope you in with promises of ONE MONTH and then keep charging you without your permission, and their customer service STINKS! If something has to be "fine print" that involves MY money it should be in BIG print!

No matches were made in the entire time I was on the site. Members that eHarmony claimed contacted me were either non-existent or their profiles discontinued. Complete waste of time.

I have joined eHarmony twice within years apart. Both times I met people who claimed they were someone they weren't. The first guy had clear mental issues (bipolar), then the next guy was an astonishing 300 lbs heavier than his pic. My most recent was a guy where we started texting. I grew suspicious because it would take him days to respond to just a general text while in the middle of a conversation. That put up a red flag. We had scheduled to meet for coffee but after that I texted him and told him I was no longer interested in meeting him. He got mad and said he would call the police if I kept harassing him. Huh???? CRAZY!!!!!!! Another one. It's too coincidental. I'll never use this website again although I'm no longer a member and they continue to send me matches daily even though I never received hardly any matches while I was a member.

Very surprised how bad my experience with eHarmony has been. I joined at the recommendation of friends, having previously had some success with 'executive' dating sites, but after zero hits in six months have decided to quit the much hyped eHarmony and go back to using boutique dating sites.

I had eharmony subscription for 1 year.. I went on 1 date. I knew I was locked in for the whole year and just stopped using it after about 6 months. I intended to let the subscription lapse out.. and cancel. Two days ago I saw a charge on my account again. When I called it got worse.. They told me I was now locked in for another year and another 3 $70 payments.

After spending 45 minutes answering the questionnaire, I "clicked" on my last answer and nothing happened. I logged out and back in and was taken back to the same question again. It was a multiple choice answer with 3 boxes to choose from. Clicking on any of them didn't do anything. I have tried their site, which is very expensive - 2 other times without any matches at all. I thought I would try again since they were offering a free weekend and am once again disappointed. That makes 3 strikes eHarmony!!!!

I am a Canadian who is totally disenchanted with eH. When I wasn't receiving matches for approx. 6 months, I called eH to ask why. They said I had "disabled" my acct., an action I know nothing about, or even how to "disable". They did extend my membership by 2 months, but unwilling to compensate me for the rest. I wrote to the "top" but only got a reply from the Care & Trust Dept. Majority of my matches were far distances from Ottawa and "outside my settings", and many without photos. I agree that they must use fake profiles... none of my "smiles" were returned and I never met anyone in 1 year. I will NEVER renew, nor recommend eH again.

I joined eHarmony just a few weeks. I am never able to just log in. I always have to reset my password and they don't make it easy. Once I get the code to sign in, it does not let me change the password. I also cannot see the photographs of the matches they send me. What good does this do me? It tells me I need to sign up for more and spend more money. I am really frustrated. Worst dating site I have ever joined. Since I cannot see the pictures of my matches, I have not reached out to anyone yet. I am paying a lot of money for nothing.

I had a one year subscription to eHarmony. I cancelled after 6 months. The matches they sent me lived in different states; had not been on eHarmony for months and marked their profile as already matched; or had simply not been active for several months. The few people who did contact me were total losers looking to get laid, or were looking for a mommy to take care of them in their old age. Their TV commercials are a crock of b.s. I will never recommend eHarmony to anybody.

No options, no number to contact, these people sound nice on the television. No way to understand what is the hold up is - nobody fits my profile, at least let me talk with other single men (divorced or not). Friends sometimes turn into lifelong relationships, if not, some friendships would be great!

I have been a paid active member since February. The promises of matching you with a compatible person aren't true. All I got are matches from people far away and out of State when I specifically request no more than 50 miles away. When I asked about it they reply that I needed to change my settings because of my religion, I wasn't getting any matches. I didn't do it because that is something very important to me, so far I haven't received any more matches. Sadly this company it's nothing but a fraud, save yourself the money, don't join. There are a lot of free dating websites that are more professionally.

I have a premium 2-year subscription with a hefty prepaid membership fee that will be over soon. It was portrayed as being distinctly superior to a lesser membership, supposedly with all kinds of extra benefits for the extra cost. What a bunch of you-know-what. I found it to be just a lot of promotional BS. As for experience with the site itself, negotiating eHarmony's website is difficult and frustrating. IMHO, there is no logic behind its configuration; it's sequence of operations is very confusing. My profile is complete, with 3 pictures on the site, yet I don't think it was viewed more than a dozen times in two years (if that).

Repeatedly stated only wanted to Meet Men in My city (Houston) and all they have ever sent me are matches from out-of-town or out-of-state. They are outright crooks promoting guaranteed matches and blatantly pocket all the millions they can get without intent of fulfilling your requested requirements. As far as I'm concerned, they are out to deceive everyone regardless since no one in suing them. Perhaps a well publicized class action lawsuit will make them a little more honest. Don't know how Neil ** can sleep at Night knowing he has defrauded their members and portrayed himself as an honest, Wise and moral learned pillar of society when he's nothing but a fraud, thief and liar. Have expressed My displeasure to them but they never respond.

I have been a paid member almost one month. Two months to go. I have had 21 views of my profile. My daily matches are mostly out of state or very far away. Most of my matches have not logged-in in over a month. My profile is complete with many pictures. Here is a tip for you considering eHarmony. Set up a profile, but call their 1-800 number before you subscribe. Sorry, I don't know what number I called. I pulled it off the web. I had read some of the reviews and there were mostly negative, but I thought I would be willing to do a three month trial membership. I did go ahead and set up my profile, unpaid.

I shut my matches off 6 months into my 12-month subscription. Then I get hit with a credit card charge. When I call eHarmony, they say auto renewal and that's policy! No way will they refund and they will charge me the next two payments. So I activated my matches and, a day later, they closed my account and won't tell me why but again won't refund my money. I believe this 29-point dimension is bull crap and most of the matches had no compatibility. Also the matches were from Canada or at least 60 miles away! They are a GREED-driven company with no consideration to their clientele or their integrity. I will never use this site again!

They send matches that are out of my area, many don't have pictures or have not logged on in over a month. I am beginning to wonder if any of the "Matches" they send me are real people. I've only met one person so far and signed up 4 months ago. Horrible!

I've been on eHarmony for several months. I fell victim to their TV ads with the guarantee of being matched by professionals blah, blah, blah. I can cancel my subscription, but I will not get anything I've paid back. The vast majority of my 'professional matches' are listed as "a great match who happens to be outside of my settings". Why is that? Did the professionals make a mistake? Upon further examination, I have been noticing that most of my matches come from the 'What If' area of their site. Also in my matches are people that live 100+ miles further than what I listed in my preferences. The cherry on top is that many have been inactive for over a month. I suppose eH's definition of "professional" is a very loose one! I do find it annoying too that I have to remove matches that are younger and older than what I have saved in my preferences.

This is the worst dating site I have ever been on. All this company want is your money. I have tried to cancel my membership to no avail after a few days as I could see the site was not for me. The matches they send me are in different countries, half the time you don't even get replies, you cannot search for matches yourself only the ones they send you. I thought because this company was advertised on the t.v and because it was so expensive to join then just maybe it might be a good site. I would never recommend this site to anyone.

I signed up for eHarmony over a year ago. After paying the 3-month installments, I was connected with men who were so far out of what I put into my profile, it was ridiculous. I also was baffled by how many connections I was given, yet no one responded. I think eHarmony creates fake profile matches. I'm not saying I'm a super model, but seriously, I'm not that bad looking and have a lot offer (shown in my profile). My guess is eHarmony creates false profiles, sends them out so that we all think there is a lot of interest, only to find no one responds. That's not even my biggest problem with this site. I signed up and paid the 3-month installment.

I had paid the Subscription fee of 6 months on May 5, 2014, and had updated my profile & attached photos to my account, and even communicated with 2 out of 10 matches that eHarmony had proposed. To my utter dismay, the very next day when I tried logging into my account again, it was not accessible anymore. And all the blame was this account was not associated with my Email address. But today, guess what? I was able to log into my account after resetting with a new password, and I was asked to redo the entire process of personal questionnaires & Photos uploading despite I had already completed everything during my first log in...

Eharmony REFUSES to cancel my subscription. They said I signed up for 1 year and I have to commit to that time line. I saw NOWHERE when signing up that I couldn't cancel my subscription. IT SAYS CANCEL ANYTIME! Instead I got this response form them, "I'm sorry to hear that you are thinking of leaving eHarmony. I see that you purchased a multi-payment subscription which still has 1 payment of $63.8 remaining and it will be processed on 06/05/2014. Therefore, we're unable to close your account at this time." NONE of this information was present to me when I signed up. It said CANCEL ANYTIME! They are a bunch of crooks! They only want your money. STAY AWAY!

This site is terrible. I discovered as soon as I tried it, it was not for me. Could not find a way to get into my account to cancel. They are not user friendly at all, probably because if they made it easy to cancel as soon as you tried the site everyone would cancel. It is a big rip off, when I could not get canceled in the time period, 3 days. I tried it. The same matches came up, half without pictures, stupid questions that would not help you really know anyone. (Everyone knows what you are suppose to say!) Profiles do not tell you anything. Really no way to meet someone. They know it - if it was a good site they lived up to their advertising; they would have a way to cancel. Now they know everyone would cancel. Do not waste your money!!!! Complete waste of time and money, deceptive advertising, no way to really get to know anyone. Terrible!

I joined eHarmony on one of their "free" weekends. I filled out the lengthy form and waited for matches. I do like hunting, the outdoors and I am definitely a Liberal. Every single "match" was entirely inappropriate for me. eHarmony did not "match" my profile with anyone! The men were athletic and not able to enjoy discussions in my interests. I only received the number of "matches" promised but none of them were anywhere what I had as for in my profile. I am in my 60's, so I knew I would be a difficult match but these men had nothing in common with my profile! I called several times to make my concerns apparent but they landed on deaf ears. Anyone who signs up will get "matches" but I am willing to bet, most of the profiles are not what you had in mind!

This company has some of the worse customer service I've seen. I see others have had issues with eHarmony stating you can cancel at any time but then they require you to pay for the full service even if you didn't use it. I signed up for 6 months, have only used 1. I paid for the first two upfront - that's fine, but I called to cancel the next 4 months and they're telling me I can't w/o paying them more money for services I want to cancel. I understand that this is in their terms and conditions and shame on me for not having read every word of them but having something like that is HORRIBLE customer service.

I wasn't made aware I'd be signing up for a minimum of 6 monthly and that I could not cancel my subscription. Terrible 'matches', hardly any suitable, most live too far away and do not match my criteria. Worst customer service. In fact I think the worst company I've ever had the misfortune of dealing with. Avoid at all costs. You'll be ripped off and with no apology, only be fobbed off with terms and conditions you weren't made aware of when initially signing up. Deeply suspect cancellation policies in that their attitude is you can't.

I signed up for what I thought was a free sign up and a 3 month subscription. I filled out all the info, enjoyed that. I don't like long distance relationships so I put low miles and I don't like drinkers and I also put no kids because I'm too old to have kids. I had 3 and I have 3 soon for grandchildren. They suggested I not be so set on some things. So changed the miles and the children part. I enjoyed reading and sending e-mails. I received some emails back.

I found e-harmony very inharmonious. I tried to cancel membership the day after I had joined as I realized it just was not for me. No reply. Then, when I telephoned recently I was told the time I could cancel had lapsed! She told me I had to pay the remainder of my membership then she would cancel.

I signed up for a 1-year membership based on eHarmony's statement that I would be able to "cancel at any time". I was sent too many long distances matches so I tried to cancel. eHarmony told me I have to pay in full before I can cancel. I checked the lengthy "Terms" that we all agree to based on trust - it says I have to pay in full before I can cancel! So much for "cancel at any time".

12mths ago, joined eharmony for 3mths extended on special offer. 2014 Jan, Feb, March they have taken $55.80 ea month on the 28th. I never opened or used account in six months. This is stealing. I have not given any authorization!!! Try phoning... they say send email, but they are not answered. Bank tells me I have to cancel credit card to stop eharmony ripping me off.

I was signed up on a month-to-month subscription - which their subscription options are not at all clear. I log in and they tell me my subscription is about to expire. I elect to renew month to month. They send no confirmation, no receipt. Then a few days later find a $173.70 charge on my credit card. I log back into the site and find my subscription paid for until June 31, 2014 - a whole year and 3 months from now. I contacted them to demand a refund. They refused because I did not request it within 3 days of the transaction based on their terms of service. It also took them 6 business days to get back to me with this response. How could I have known since they send no receipt - am I expected to log into my bank account every day? How can they use terms of service to refuse correcting a mistake? I would have been happy with eHarmony and referenced them to my friends. Rather I am writing an angry review and not referencing them to anybody. eHarmony - you lost out on more customers based on this.

I tried to cancel my subscription and was told that I still had to pay for the subscription. That is unacceptable. I had no matches, and am very unhappy with this service. I am going to try and cancel my credit card just to not have to pay.

I signed up. All I received matches that were states away (even though I had a 30-mile radius). I rec'd matches with no information, except a picture, and others who were already smart enough to get off the site by the time they sent me the match. Really professional huh? I complained, and was told I should extend my radius to 100 miles, and should add drinking more than occasionally, and not be so picky. Really? Then they told me even though no information was on some profiles, THEY had information and we were a match. Ridiculous. I responded to one email - he was uneducated, spoke like he lived in the sewer. There is no attempt at matching like they advertise. They throw a hundred matches and none were even close. I don't have time for these unprofessional games. They acted like something was wrong with me. Do not sign up for this service. Their ads are spin. They will not return your money.

After signing up for eHarmony in January, I received 3 legit but totally not matched contacts. Then I received 4 contacts that wanted to go directly to email and all were bogus and hacked accounts. During that time, I only had one legit contact that did not pan out either. The bogus hacked accounts are a scary proposition. eHarmony told me the accounts were hacked a few days after the hacked accounts contacted me. I contacted eHarmony about this situation four times. Not only did they refuse to refund my money but they did not show any concern about the situation. They are doing nothing to rectify the hacking situation and that makes me upset and scared.

I have used eHarmony services in past. Was very dissatisfied. I consistently had "matches" that did not meet my criteria. I contacted their corporate offices without satisfactory results. NEW COMMERCIAL: show dating eHarmony couple copulating next to a bed on the floor at at party! Great example of "desensitize to normalize". I will do whatever I can to discredit Eharmoney. They are cheapening the dating process for older persons.

It's hard to be fair to this outfit. They are strictly in the business of making $$. I have been on several different sites and found my life love. In this time on eHarmony, I was allowed 2-3 opportunities to write someone on my own. If you like to fill out endless questions about things that do not relate, go ahead. The way this site is run is like the Gestapo. Their way or the highway and forget about the $$ you have spent for nothing in return. What a SCAM. Some other complaints: trouble viewing profiles, more than 3/4 of profiles I was allowed to see had no photos or what the person was looking for in a relationship.

As other folks have mentioned, I wish I had seen this site BEFORE signing up for eHarmony. I signed up for their one-year offer of $19.99/month. What a mistake! Very unhappy with the platform and the matches I was receiving. For a variety of reasons, I just didn't like it compared to other dating sites I experienced. Nevertheless, I figured I would give it a little more time. So, on the fourth day of my subscription (just one day after the 3-day cancellation period), I called customer service NOT to cancel my subscription, but merely to change the subscription period from 12 months to 3 months.

If only I would have researched eH prior to signing up. Within 3 days, I requested a refund after zero use of the service; they promptly declined. The matches provided have ZERO in common with my profile, and seem to be random at best. It is not possible to even browse other members. You only see what eH designates as a match - which again is ludicrous. Try Match.com, much less restrictive, and improved customer service.

This is the worst dating site I have ever tried. The format is restricting and it did not make any viable matches especially since the majority of the matches were over 200 miles from me. When I complained and asked to cancel my membership they replied that I could ONLY cancel early AFTER I paid my last installment. I have never dealt with such poor customer service and this company is a money pit! They have access to see that I consistently "hid" the matches they picked and yet they still did not honor my request. Match.com is more affordable and I feel has much better options and is easier to use and accommodates preferences! Do not waste your time or money with eHarmony!!!

I appreciate it's a relationship site not a dating site (surely you have to date before you have the relationship though), but like many others I found that >80% of the profiles were incomplete or had no pictures. Compared to other 'dating' sites, the Compatible Partners (eHarmony for LGBT) site is ferociously difficult to navigate, with lots of random sections that are fairly nonsensical. Most sites these days are fairly intuitive to navigate and the steps you have to go through to register and set-up are simple. There seems to be an awful lot of wasted real estate on the website, confirming who I am (I know that!?) and you have to go through numerous clicks to actually find anything out the people they have matched with you. And whilst I appreciate it's rubbish in, rubbish out, I did find it odd that they would match me with people in Sydney, Australia when I live in NY, USA. Perhaps if their data gathering steps were clearer, it might make it easier to set-up so you at least find people on the same continent.

EHarmony decided to cancel my account and I received this canned email about how I violated the terms and conditions... I looked at the T and Cs the only clause I qualify for is the decision by eHarmony to cancel my account for no reason at all. I emailed them and day two never bothered to get back to me. I am wondering if they are still using my profile.

They reset my account to renew. And now they won't give me money back. I set up my account making sure I turned off the auto renew feature and your company turned it back on and charged me. I am being told nothing can be done. I do not want to spend another year trying on your site. All I had was communications with spammers. I refuse to go through that for another year. I replied to their email and the email bounced.

I am engaged to Christian **, a former eHarmony user. We meet after I signed up for a year but meet and became engaged with him right away. I cancelled my eHamony account... as did he. I closed my bank account so you were not able to receive any more money from me. He cancelled, you took him off eHarmony and credited his account. We are madly in love, engaged and live together. Recently though his account was charged 249 dollars. It looks like you people charged my account and reopened me. Credit him as I want my profile account removed... we getting married... and reimburse him the 249 dollars... or I will turn you into News Channel 3. I've done this before and it's way embarrassing for you. Remove me and refund Christian his money. Remove me...now I want no one else and refund Christian ** or News Channel 3 I will report you... they are not kind. Don't think you want that kind of publicity. I don't want my proview on eHarmony any more. Thanks to you, we met, fell in love and are getting married. Refund his money now. Thank you.

Back in March of 2013 I joined eHarmony for 1 year. My subscription was supposed to expire, but instead they renewed it! I logged on recently to see it say, "Stacy, Renew Now." Of course, I chose not to, but today I see they took money from my bank account. I immediately called and Tanisha ** told me I cannot get my money back though my membership is 1 day old. She says I'm in a NEW 1 year membership; however, my account is not new so I don't qualify for the 3 business day cancellation clause. Wait! I did my 12 months and you say this is a brand new contract, so why isn't it new again?

Eharmony auto renewed my account without warning or permission. I signed up for a year and 1 year only. I only found out they had taken a further 48 from my paypal account when PayPal notified me. I rang them and they were totally unhelpful and insisted I had to respond to email they issued following the call. I responded asking for evidence that I agreed to auto renew. They responded stating they could not refund me and could not close my account until I have made 3 further payments of 48. And that they could not provide evidence I had agreed to auto renew. There was no notice they were going to take the money, it is disgusting what they are doing. I feel so strongly I am perusing legal action.

I have been on and off eHarmony for five years. After being matched with my ex-husband (not once, but twice), I wrote to the president of the company and explained it was an improbability that we could be matched since we are total opposites in every way. He wrote back and explained that sometimes distance is used to determine compatibility (REALLY?) and offered me three free months of membership. I have proof that eH matches you with people that have not had active memberships for over 5 years (that's right, FIVE). Apparently when you cancel your membership, you have to delete ALL your information. Otherwise they use your old profile to entice new members. I contacted customer service about being matched with members who have been "inactive for over a month" and their response? "Have patience...sometimes members only check their matches monthly." GIVE US A BREAK!

eHarmony is terrible! Their picture options are terrible. I couldn't ever get them to crop correctly or had the wrong resolution settings. All the pictures were of my forehead. With all their personality crap, they seem to mainly match by profession. I paid for 6 months and joined Match.com at the same time. With Match I had a date within the first week. eHarmony got way too personal way too fast. It was such a waste of money! I logged in before my subscription expired, saw the expiration date and thought it was going to actually expire. No! They automatically renewed the subscription! I am happily well into a relationship with someone I met a few months ago on Match. I just got my refund denial email from their lack of customer support. Match auto renewed as well. Their refund was so easy, automated voice system and it was processed asap. eHarmony is a scam. Avoid it at all costs or it will cost you.

I signed up for what I thought was a year's membership, for approximately $68.00. Because their website is so misleading, it didn't appear to me that I was actually signing on for 3 payments of $68.00. At that point, I thought I had no choice but to put up with it. As I started to work with the site, I realized the following over the course of several weeks: Many if not most of the matches were completely inappropriate - wrong religion, well outside my specified age range, and/or well outside my specified distance. After a couple of weeks of receiving several matches every day, I suddenly stopped receiving any matches at all. At this point, they send me an average of one match a week. When I tried to cancel my subscription, they refused. The best I can do is to cancel after the third payment is made. When I pointed out that they have a contractual obligation to provide reasonable matches, they didn't answer at all. Please add me to any class action suit that is brought against them.

After viewing several glorified yet deceptive commercials for E-Harmony, I was suckered into trying this dating service with disastrous results. I unfortunately signed-up for a yearly membership, paying over $220, just to quickly find out that this was the worst dating website that I'd ever encountered. In the first 2 weeks, they tried to match me up with hideous, obese women who looked like they came from a horror movie. After experiencing 2 weeks of this insulting nonsense, I called E-Harmony to cancel my subscription. The girl who answered the phone was not willing to give me any of my money back & stuck me with their outrageous yearly charge of more than $220, plus had a nasty attitude. To make matters even worse, & add insult to injury, E-Harmony had the colossal nerve to automatically renew my membership several months later after it had expired! Once again I called there to stop this madness & again had to deal with a girl with a smart-ass attitude who acted as if she was doing me a favor by cancelling my subscription renewal & didn't even have the decency to apologize for this fraudulent mishap.

I have been a member for six months and have yet to have actual communication with anyone. I have attached photos of myself so you can see I'm not hideous. I did attempt to work the site, i.e., initiate interactions via the "smile" feature and by "asking 5 questions"... and have also responded to others who initiated communications with me. Have even gone all the way through the guided communication process with several, but it has NEVER resulted in an actual human-to-human connection. I am beginning to think it's just a big joke & the people on there aren't even real... I have utilized a few other dating sites and generally tend to receive several contacts per week, but not with eHarmony - nothing EVER comes of it! This is nothing less than pure thievery. Shame on you, eHarmony & Neil Warren for luring unsuspecting consumers, just to take their money & give no service in return. I definitely would like to be included in any class action that may result.

I signed up for eHarmony filled out all the sections, only to find out that there were only 2 men in my area. There were no men that even came close to a match for me. I tried to cancel but they say they won't because it is a 3 payment plan. What an awful company. They are so impersonal and unfriendly. I am going to do everything I can to get out of this and will be telling everyone I know about this experience. Their advertising is very misleading and deceiving.

I signed on expecting to receive contacts for people in my "local area"..... closest one was 10 hours away, furthest was 4,000 miles away... same country, a continent away... Only received a half dozen or so. When I cancelled the representative told me I owe the "rest of my contract" which is over $120... in addition to $72 dollars due now. So $200 to cancel after what I consider non performance of what they promised. If you live in major SMSA then this may work for you but anyone in rural areas BEWARE of doing anything with these people... unless you are really desperate... If a class action suit, add me to the list of complaints...

I just called them about cancelling my account. I was on a payment program of $24.00 per month for 3 months. I had a hard time with their web page, pictures too big, was not user friendly, difficult to maneuver, not enough choices, etc. I called them at 800 263 6133. I told them the problem and also wanted a refund. She told me they will not give me a refund and further more, I cannot close until they collect the 3rd installment. And if I close now, they will take the 3rd installment payment from my credit card.

I have been trying to cancel my subscription for weeks now. I called and they said there is a link in the account settings. I cannot find it. They talked about cancelling in the first 3 days and that there is no refund and I agreed to pay for a year subscription. They have their policies set up in a way where they trap consumers into a subscription. They emailed me because I wanted to escalate my complaint and I emailed them back an image of my page to prove there is no link. I can't delete my credit card, so I had to get a new one so they can't charge it. Based on the reviews here, I am pretty sure this will end up in a class action lawsuit.

I was so disappointed in eHarmony right after I joined their so called free service advertised on TV. Their methods making up their own questions to ask prospects and have to log in for each and every inquiry they show. I would like my refund and be done with this company. I am on 2 other sites that are perfect for what I am looking for. I hope you can help me on this matter.

I was skeptical about signing up so I did the "communicate free" weekend. That went well, considering I couldn't see who I was communicating with. But since I was getting some responses to my profile, I decided to sign up for the 3 months which was the cheapest option. As soon as I did that, things changed. I would get "smiles" from a guy and a request to communicate and then as soon as I accepted I would get an email telling me his account was suspicious and that his profile had been cancelled. Or I would send a "smile" to someone trying to break the ice and then try to communicate with them and it was like they never existed, no response ever.

I opened an account with eHarmony after which I decided I wish to close it. Surprisingly the option was not available on my account to do so, I have been sending them emails since January 2014 to assist with this issue and to close the account for me. To date this has not been done, they keep sending me the instructions as to how to go on and do this, however the option they are suggesting is not available. The worst part is while they keep dragging me on, they are still charging my card after I specifically stated in my many emails to cancel the service and remove my credit card. The site does not allow me to delete any information including my card number. I feel like I'm being held at ransom. This is the worst experience ever. They are deliberately ignoring me and taking my money. It is an inconvenience to leave work and go to the bank to have them cancel the card.

Basically, the only contacts I had were from over 1000 miles away. I live in Iowa and had no contacts from Iowa, Minnesota, Illinois, or Wisconsin. Most all of them were from Colorado, California, and Florida. I am not going to travel over 1000 miles for a date. Then there were so many questions and surveys that it was absolutely overwhelming. I found out from all of the questions that I was really a match for nobody. It is just impossible to match on all questions. I think it is the worst site for the money you spend which is near $300. It was a total waste of time. I found out that I would have better spent my time counting my ceiling tiles in my living room.

A month ago I received an eHarmony mail from someone who was obviously not the person in the profile. The writing was in broken English, vague and just didn't "click". I reported it to eHarmony. Shortly thereafter I get a generic mail from eHarmony saying the account was hacked and closed. Yesterday after communicating with someone for a few days, I receive an email that his profile was hacked and closed. I was unknowingly texting the hacker! Today, I received another contact from a different profile, again obviously not the person in the profile. I closed my account. It is dangerous. I told eHarmony why and no word from them.

I first created an account on eHarmony just over a year ago. I used it for a few months and went on a few dates, but I just didn't care for the service. The last time I signed into the account was June 2013. In early February 2014 I noticed they had charged my card in December and January. I called to let them know that I wasn't using the account, I wanted to cancel, and I requested a refund. They verified that I hadn't used the account since June, and said they would submit a request for cancellation. Later in February, I noticed that they charged my credit card again after I called to cancel! I called back and spoke to a customer service representative who said that my cancellation/refund request had been denied so they charged me for the full year, even after I told them I wasn't using it and wanted to cancel.

I recently was matched by eHarmony with one pervert and one gay man. I don't know yet what can I do about it. If anyone knows how to handle this please leave a feedback. It will be greatly appreciated! My experience over one month period is highly unsatisfactory. I am constantly being matched with people who don't have photos and minimal bio info and people who are not in my area of interest such as age and etc. despite my clear and firm requests. I am highly dissatisfied that I was charged a fee for full 6 months instead of monthly payments. I will remain on eHarmony for another month and if they keep sending me matches I did not request I will close my account.

Don't bother with this crappy service. It's horrible, the matches are horrible and they only give you 3 days to get your money back. Unaware of this, I called on the 4th day to cancel my membership and was basically told too bad. They would not escalate my issue but instead said they would send me an email to send my complaint to. Of course the response was that I was denied. How easy for them. I would say a 3 day return policy really indicates that they have no confidence in their own product and they are not in any way trying to support the consumer in what is best for them. Don't waste your money. I spent $200 for a year long membership to something that does not find relevant matches unless you change your requirements. Regardless, you should have more then three days to sample a product.

Many years ago I signed up to EHarmony. I stopped using the service but kept getting notifications of names I might be interested in. I never really bothered and just chose to ignore them. Then last year I decided to get back into EH but could not remember my password. I wrote them once and got no reply and subsequently tried several times over but there was never a response that allowed me to change the password and re-enter EH. So I switched to another email address and rejoined. The experience proved to be a disaster with a barrage of men who were not remotely a match for me and a number of profiles that would be posted to my email but when I connected to view them I would be told they were no longer available. After some bad catfishing experiences I opted out of EH.

When I first signed up for this site I actually did not have an issue with it (back in 2012). It may have been because I had to replace my card before I stopped using the site, so I did not have to worry about getting charged again. Back in the beginning of February (2014) - however I decided to try my luck with it again. Having tried to sign up for only 3 months I looked at my bank account and discovered they had charged me for a year ($311)! Seeing I had three days to cancel, I decided to wait till the next day to call. Only the next day I couldn't get a hold of anyone e-mail or otherwise due to their hours of operation.

Someone hacked my account and I am unable to log in to eHarmony. I have sent many emails, but received no response. Since I can't log in, I can't even cancel my account. Apparently, they do not care to communicate with members. I would suggest that future members avoid this site. If you ever have a problem there is no one who will help.

Lie #1) I was originally told that I had three days after initial subscription to cancel without automatic renewal of $134. I called two days after. No such policy exist. I was charged a renewal of 134 for six month of service I won't use.

I never write reviews, but given the hefty subscription fee, I thought I'd help other people save some cash and avoid feeling ripped off. My experience with eHarm was really disappointing due to: (i) the quality of eHarmony's website (technical); (ii) the matches proposed based on their algorithm (none were a good match and it is impossible to avoid this issue as views are restricted to people proposed by the algo. Obviously, you need to trust the way they've modeled it. But I think that if it really worked, there would be fewer negative reviews on the subject); and (iii) the app keeps crashing.

I signed up for E Harmony online dating with what I understood was 3 months and if I wasn't satisfied I could cancel. After trying to navigate that site, I found it was poorly created. I tried to cancel, when I called they said I couldn't cancel until my 3 months were over and I had to pay $55.00 per month. After the 3 month period lo and behold a cancel button showed up. I cancelled only to be charged another $55.00. I called yet again and this time I was told I had signed a contract for a year! I had argued with the eharmony agent for quite some time and then called my bank. Their ads on TV are extremely deceptive, if not satisfied you will get a full refund. I was actually told by their own agent, if we did that, we would be out of business! Be aware of their business practices!

They had us texting each other. They told me he was a great match. The next day, I get a message from Harmony saying that I need to stay away from that guy because he is a fraud, they have been watching him for several days/weeks. So why in the hell sorry would they put me with him. I ask. They said they were not aware. Also, canceled my acct. they're still charging my card.

I wish I had read this site before I signed up for eHarmony. It was a horrible experience. I didn't enjoy the site at all. It was not user friendly and I didn't meet anyone that I was even remotely interested in. THEN, I thought that I chose a subscription for 3 months @ $55, HOWEVER, They took another $55 out of my account the very next month. When I called them, they said that I had signed up for a whole year and that ANOTHER $55 would be coming out of my account in March, the next month. And that I couldn't cancel my membership until it was completely paid for. I told the lady that I was unhappy with the service and did not want to use it anymore and to please just allow me to close my account. Very rudely she denied my request and said that I should have paid closer attention. I HATE THIS SITE, never use them. They will take your money and not provide a good service and then not even care if you are unsatisfied!!!!

I sign up for a 3 month paid for on the day trial for eHarmony over a year ago... Today 10-2-14 a payment of $113.85 came out of my acct a few month ago. I remember seeing another payment of a similar amount but I thought it was just my private health insurance, but this time I know it wasn't it. I am so very angry I try calling and emailing eHarmony but nothing so my only option I think will be to just getting a new bank card and back details. I truly don't recommend this website to anyone.

I too am of the mind that if I'd seen this site I never would have signed up for eHarmony, which is the biggest waste of money ever! They constantly want to introduce me to men who do not have pictures and live 50 miles away! I know they don't have actual people pairing up my pictures with other people's pictures but the matches they send me are also absolutely outrageously not my type! Sorry to be blunt but I'm just annoyed, I get pictures of most definitely fat, old and very unfit men who do NOT match my profile! I get messages from them constantly telling me I should look further afield to increase my quantity, but really why would I want to look 50 miles and more away?

I joined eHarmony for only a day. I decided it wasn't for me and cancelled. The customer care person tried everything to get me not to cancel; even tried giving me another deal that would charge me an extra 10 dollars, but I would only have to subscribe for a month instead of the six. I politely refused for the third time and was told my membership would be cancelled and I'd get a refund within 7-10 business days. When I received my email confirmation for the refund I noticed I was getting two refunds. The customer care person went ahead and charged me the extra 10 dollars after I had specifically declined the offer. I know 10 dollars isn't a huge difference, but it's the principle of it. Now I have to wait 7-10 days for both refunds!

I live in Charlotte NC, and get matches from TN, GA, VA. My setting are for within 30 miles. I contacted eharmony directly, not only do they admit to sending matches well outside of my selected parameters, they admit to sending members that are not even active which means they are not even looking to date, and probably not a member of eharmony - this is FRAUD.....I am trying to get my money back. I signed up for a year and haven't been on this site 3 months - nothing - and then I find out from them directly that they are sending bogus matches. I am angry and disgusted, and if anyone has had any success in getting a refund or partial refund please let me know.

WRONG! eHarmony using young children/minors to advertise for dating is immoral and dangerous!

I wish I had read this site before I joined. I had zero dates on eHarmony. I had not used the site in months and on the day of the automatic renewal tried to cancel the account. Although I was within hours of the deadline, I was told that there was no way I could cancel. They would not waive the annual fee. I wrote to the customer care and was again denied. I called again and was told they would not make money if they refunded everyone who misses the deadline. Oh yes, I can see how banking on sign ups to have difficulty cancelling or forgetting to disable the automatic renewal can be lucrative. I read about how others were able to disable the automatic renewal and still be charged. What a rip off. Please should know about this. I have dealt with other dating site who were gracious about waiving fees. eHarmony is using bad non-customer friendly business practices. Stay away from them.

About 6 months ago E.harmony run an ad on many radios including Praise Radio I used to listen to, that included a sentence 'Signing up is free, now.' After over an hour of work of filling their personality traits questionnaires, the payment page came up. Free sign up was just a trick! Having heard the owner on radio pretending he was Christian, I gave him the benefit of doubt, and this time when I saw his ad on TV, that said 'Sign up now and start corresponding for free.'

Signed up for the new year to be a little more social during the free communication week. Had a few free introductions and then some wanted to email. I hesitated but gave in thinking that they were real messages. Turned out that the users had "moved on and closed their accounts".

I wish I had known about this Consumer Affairs site before and looked up eHarmony before I signed up with them. The matching process is a joke and the people I get matched with are either hundreds of miles away or have not been online for months. REALLY? Match.com is much less expensive (no one year gouging if I choose to do a 3 month subscription).

Joined yesterday, within few hours it wasn't for me. There were survey questions so inappropriate such as if your 19-yr-old son had sex with 16 girl, would you feel this is wrong, etc .so I made complaint via email as this was only way I could even under help questions. Then they reply saying only way to resolve is call 800 951 2023. I had to call my provider have international access switched on only to find the number is out of my area whatever that means. Now they won't reply to my emails or Facebook messages. I only have 2 days left under the cooling off guidelines and I want a refund.

I joined eHarmony more than once, spend several hundred dollars and went on ZERO dates. Match and many other dating sites are more successful. Please trust me and PASS on eHarmony!

I've had a similar experience to most of the people who have complained here. Paid through the teeth for Eharmony on the advice of a relative. Site is pathetic, a lot of dead profiles that were made during their "free communication weekend"...in the end a total waste of money. Stopped using the site 2 months before my account was due to expire and made sure that my auto-renewal was turned off. Yet, when I logged in to check that the account was closed, my account had been renewed and another payment of 140 dollars taken off my credit card!! I have read WAY TOO MANY review from people saying the same thing happened to them to believe this was an accident. EHarmony is a scam site.

Over $200 taken out of my account via PayPal after I discontinued via eHarmony site. I haven't even used it for over 6 months because it is useless. Unethical to refuse to refund when I contacted them on the same day as the PayPal transaction!!

I wished I had read some of these reviews as well. I just talked to customer service and apparently I signed up for a YEAR subscription at 13.95 month but it's billed in 3 installments in the first 3 months. You have only 3 DAYS, so they say, to opt out if you change your mind. After that no hope. You are stuck. So make sure you understand what you are agreeing to. They have made it very confusing. Oh, and when you call they may be sympathetic but they will tell you repeatedly too bad! Now, the reason I called is I had MANY MANY matches to the point to work with them is virtually impossible. Granted, I think this was because I had left my profile a little too general. So if you do sign up (I would not) be sure to do your profile and I would make it specific as possible (small age range, etc) and get a feel for things first; otherwise, you may have a mess like me. I haven't used any other sites but I would never ever recommend using this site.

Called them after looking at site and never had an account. They billed my card for 59.95 per mo. And I don’t know what is even for. I notified them and they said they would cancel and send email to confirm and refund credit. Never happened. I got back from being gone a few months and when reviewing card charges, and they continued for 6mo. I called 3 times on hold forever; they all lied saying computer problems. They could not find account because there isn't any and said they would send to card fraud indicating someone else was using my card. Cancelled card they didn't deny charging. No one else is using the card as there are no other fraudulent charges on card. Has not been resolved. Site should be shut down for criminal use on the internet.

When I joined eHarmony, I signed up for an offer of $9.95/month, payable every 3 months. They immediately charge me $39.80 which is 4 months, not 3. Then the following month they again charged me $39.80. When I called to tell them this isn't what I signed up for, they refused my cancellation and are still trying to get my money. I'm now having to work through their paper work to get out of this bogus contract. Beware folks, They pull the old bait and switch and then make you fight to get your money back. A real rip off company. BEWARE.

Once they've got their hooks in they make it so difficult to leave to the point I feel should be illegal. I signed up for a 3-month trial subscription but they make the way to go about totally cancelling before renewal so unclear that come the fourth month, I was still getting mail from them and still paying. I know I clicked a link that said "discontinue" or something to that effect, several times. They can't just leave it at that. They want to know why, they want to persuade you to stay with eHarmony till your paid time left with them is up (hoping you'll forget to cancel on the last day), they need you to complete a questionnaire.

These people tell you to take time to fill out this long elaborate information form in order to match you with your perfect mate. What a joke. Every time I've joined it, no matter what, they always say that they have NO matches for me. I've tried it several times only because I keep seeing these commercials, fake at that, and think I'll try it one more time. Now they have a commercial on TV of his granddaughter trying to push his fake site. Plus, I've been married twice before and they said I do not qualify for their website. But if I put down that I've been married only once before, I qualify. Someone needs to get rid of this fake organization that only takes your money.

I tried many times before November to cancel my account. There is no button available so online is not an option. I began working for a company in November that required me to be in Camp where I had no internet access and the phone app does not provide a cancel option. I worked from 6AM until 7 or 8PM daily. During that time I averaged 100hrs per week. I have tried their "Contact us" option and never received a reply. There is absolutely no way for me to cancel with this company. How can this be legal?

I listened to all the ads talking about all the long lasting relationships and matching your profile, personality, character traits, etc. To make a long story short, I got matched with a highly skilled manipulative alcoholic gold digger who really fooled me and ruined my life and that of the pets, animals I brought with. Their "scientific screening" promises sucked me in, is ruining my health, and destroyed what is left of my senior life. The perfect match they lined me up with cares about no one but herself and not much there either... so stay single and save your life. So don't believe those glossy ads and statistics... They may ruin your life.

This went from being a genuine dating site to a money mill and scam. Never again. I subscribed for a year with "3 easy payments" and always cancel the auto-renew option right away (3rd go-around with eHarmony). But the cancel link isn't there when you choose that option because you haven't finished paying for the year. By the time you get to the 3rd payment, you forget to cancel. Of course, they don't remind you that your subscription is about to auto-renew. They just do it. And customer care is about as useful as fleece along the equator.

Service is overpriced and over promised. Billing practices are fraudulent and extortionate. All I got for my trouble was trouble with a telephone stalker and a refusal by eHarmony to take down my profile. Where are the states' attorney general when you need them?

I tried to sign up three times in eHarmony. Every time, they deleted my account without any explanation; moreover, the last time I paid as I thought I have to pay in order they let me on. Then I received an email says they gave me a refund. How funny, I HAVEN'T GOT MY MONEY BACK!!! So everyone, be careful and DO NOT trust eHarmony!!!

I have not rendered services for over 7 months and closed my account online. Eharmony then charged $185.70 to my credit card without my approval and will not credit my account. Unfortunately I had to issue a dispute with my bank to resolve the issue. Eharmony is BAD BUSINESS. Banks should not have to eat the cost of Eharmony's BAD BUSINESS PRACTICES. EHARMONY IS EVIL. Stay away.

I find it very suspicious that you don't get an e-mail when you cancel your subscription. I cancelled online (again) and didn't get a confirmation e-mail, called today to insist on one. The customer service rep said he saw it was set not to auto-renew but, I knew better this time. Advice to all those out there (although you probably reading this AFTER they scammed you) but when you want to cancel auto renewal and cancel your account, call them and INSIST that they send you a confirmation e-mail (so you have something to fight their charge with). Also, I highly doubt that the matches that they keep on sending you do not include other people who have cancelled but, that's not something I can prove.

I set up an account for the "free communication" weekend; it took forever to fill out a profile because the website is SUPER SLOW and kept throwing me out. Then I got a notice that someone wanted to communicate with me and I answered yes. Long story short - I could never get back on even with a password change. Never found that match again :-(

Like so many others here, I was just hit by eHarmony's renewal scam. I signed up in June 2013. At first, it seemed OK, but then after a while, I noticed most of my matches were well outside the settings I'd asked for, namely location - most were 2+ hours away from where I live. After a while with no decent results, I decided to cancel. I followed all the instructions, turned my auto renewal off by clicking the cancel account link, and was shown that my subscription would finish on 12/22/13. Aside from the actual webpage, the only confirmation they send is an email saying your account has been "updated", with no mention of the cancellation, but since I followed their procedure, I figured it would be OK.

I joined, then resigned halfway through 3 month membership. They send me a 'confirmation' and at end of 3 months charge me for a RENEWAL which I am currently disputing and WILL win because they cannot PROVE I rejoined and I CAN prove I resigned! To top it all off... they evidently KEEP my profile in the system and I totally believe have (fake) interests sent trying to get me to rejoin (yeah right). One of the 'interests' was even an 'employee' of eHarmony! Another thing, when the charge came in, I called the 1-800 # my bank gave me and it gives you NO info... but when I called it (several times) various people with European/Russian sounding accents would not tell me what the charge was (get this) without giving them an authorized charge card #'!!! My bank tracked it down to eHarmony! DO NOT TRUST THEM!!!

I subscribed to the service and made certain to hit 'Cancel' at the end of the term. Noting that it would not auto renew. However, when the end of the term came, they auto renewed me anyways. When I saw the charge hit my bank, I immediately contacted eHarmony and their response was "Sorry, can't refund or cancel your account". This practice is fraudulent. I am taking this matter further to an attorney. Certain that a class action suit against this company may be near in the future. I would like to see Congress get involved with other companies who practice "auto renewal" without advising the client and authorization. It's not the dollar amount, it's the integrity. Further stating, they refuse to honor their satisfaction guarantee policy and/or the 72-hour cancellation policy. There are plenty of other dating websites that don't practice fraudulent behavior. Buyer beware!

Buyer beware! After signing up for three months and quickly realizing that the site was not for me, I decided not to renew my account when it expired in three months and switched off the auto renew option. I logged in on the last day to make sure my account was completely deleted and lo and behold I'd been renewed for another 3 months! Despite immediately contacting customer services, I was told that my account had been on auto renewal - absolutely not true - and that accounts renewed themselves on the day they expired.

My experience resonates with every single person here. I find their auto-renewal policy extremely fraudulent, especially when a refund request has been made within their 3-day window. I have not only been refused but my account was closed without explanation. Considering the dissatisfaction of customers and fraudulent policies, isn't there a case for a class action lawsuit? Not only did they renew my acct without my approval, they closed my account without reason. I was told to call and when I did, then told to email. I've emailed but have not heard back from them. Rarely do I feel this strongly to spend my time researching a company. This time, I'm infuriated and feel small consolation in knowing I am not being unreasonable. Stay away from this company! They will run with your money and use legalese to communicate with and intimidate you. Not the kind of stellar service you would expect from a company promoting harmony. My experience has been one big hellish roller coaster. The actual matching was lackluster and slow. Stay away!!!!!

When I initially signed up with eHarmony for 3 months on 9/9/13, I immediately cancelled my subscription so that I would not be automatically renewed. Since I had gone through this procedure I didn't notice until one week after my subscription was over on 12/9/13 that they had auto renewed me. On 12/15/13, just one week after my initial term period, I contacted eHarmony to tell them THEY ERRONEOUSLY auto renewed me. I was advised by someone on the phone that I didn't terminate until that day 12/15 and it was too late, I was already enrolled for another month for $29.

After reading the comments, there appears to be an established pattern. I had no idea auto renew was on. Very difficult to understand the process of turning it off. I am not impressed with the whole site. Limited matches who appear to be recurrent. I am stuck until next summer. Odd that refunds are not given. What does this say about eHarmony's business practices?

eHarmony's claim of "matching" subscribers with others that share some level of chemistry appears to be a gross misrepresentation and maybe even fraud. My experience has been that the pool of subscribers is sooooo small/limited that they just randomly match any/everyone. When I called to request a refund, I was told that no refund would be offered by anyone at anytime. Even though I had more than 9 months left on my paid subscription, I asked for my account to be deleted immediately.

I signed up for the eHarmony service in November 2012 - the deal seemed pretty good. Pay for 3 months and get a full year for free. 3 installment payments. After using the service for a few months, I began dating someone (I did not meet this person through eHarmony). In June 2013, I turned off all email notification as I was no longer interested in receiving any matches. And happily forgot about my eHarmony account.

On August 11, 2013, eHarmony customer service assured me that the auto renewal was turned off, and it was not. I've been charged for another month after my subscription was supposed to expire. eHarmony says it was done on a day (and hour) that I was in my car driving for four hours. I even had a passenger in my car who can vouch that I did not go online while driving and renew my subscription. Why would I when I specifically asked on 8-11-13 that it be turned off? This company is a complete scam. Beware!

Getting spammed with unwanted emails from profiles after closing account. Fake Emails?

eHarmony recently withdrew money from my savings acct. and renewed my subscription for a year even though I cancelled that subscription. A phone call to customer service resolved nothing. They denied receiving a cancellation, refused to let me cancel for the next year, or even for the following year! Apparently, there is a time frame to cancel. She told me the "system will not allow a cancellation". I have to call back on Feb. 2nd, 2014. But even then, I am forced to pay for the entire year of 2014. I do not have confidence that I can cancel for 2015, since they do not acknowledge cancellations and once they have your banking information, they can continue to withdraw funds. I will file complaint with BBB and utilize every consumer advocacy I can find. My wish is for eHarmony to be exposed for its unscrupulous business practices and for consumers to be aware and avoid eHarmony unless they wish no control over their choices.

eHarmony sent me an offer. I used it to activate my account. The service activated an account under the wrong email. When I called them, they wanted to charge me 3X as much to activate the account. eHarmony has very questionable business practices. DON'T SIGN UP.

I wish I had checked further before I even went on the site. It was supposedly a free trial weekend for women but of course even with this you cannot see what anyone looks like so really is a big waste of time. So I decided to try it anyway and see just maybe....I made my first payment. This site is a joke. They do not match you up with anyone who is even close to you. They expect you to go through these prearranged questions. No one really talks to anyone. Of course who would want to, they are too far away to ever meet!

I had heard great things about eHarmony from many people so after my ex and I broke up, I decided to give it a try for myself. When I registered, I entered my information and waited to receive matches. The website was somewhat difficult to navigate but when I finally figured it out, I realized that there was no way to search people. (On match.com, there is criteria that you can put in and search people in your zip code radius.) Instead, the website matches you with people it feels you would get along well with based on your personality. But I must mention that those matches based on your personality can be thousands of miles away. I am in Florida and I would get matches in Georgia, South Carolina & Virginia to name a few. I would put that distance was "Extremely important" to me (since I have a busy life and cannot drive six hours for "love"). The website told me to "loosen up" and that love would find me if I relaxed a little.

If you use eHarmony please remember to switch off your auto-renewal asap and take a screen shot once you've done it. They've just charged me for a further 3 months and refuse to refund the money even though I switched off the auto-renewal. And they are very good at cutting you off by responding as follows: "Unfortunately, we are unable to confirm that a cancellation attempt was made prior to the expiration of your original subscription. Because your request for a refund occurred outside of our refund policy, we are unable to grant your refund request. We can confirm that your automatic renewal option has been disabled and your account will expire without further charge on 15/2/2014. The decision regarding this request is final. There will be no further correspondence in regards to this refund request." I am taking this to the Ombudsman but just wanted to make people aware so you don't go through the same stress.

Worst web experience ever.... matched with totally incompatible people! After cancelling, and believe me cancelling wasn't easy to accomplish, I received daily emails from eHarmony about members who wanted to meet me! When I finally reached customer service I got the usual "thought we were doing you a service". The only thing that stopped the emails was to ask for Neal Clark Warren's phone number so I could tell him directly what was going on and what a poor operation he had associated his name with.

eHarmony's list of subscribers’ email addresses has either been compromised by hackers or sold to spammers. I use a unique email address on my domain for each account I create. The eHarmony email address is now receiving porn-related spam.

When I first started with eHarmony 4 years ago, I would get 5-10 matches per week of that, I would send a response to like 3-4 of them and have at least 2-3 dates per month. Seems like eHarmony has gone downhill and I barely get 1-3 matches a week and we don't have much in common so I can't even send an email. I think I initiate one contact a month, when before it was 1-2 per week. I have lost weight, improved my appearance, etc... Even a few years ago when I was a "bigger" guy, I got enough to work with so I could at least get 2-3 dates per month... I've been on 1 date in the past 5 months... I will not be renewing eHarmony when my time is up.... I will probably go to the free sites, but create an email so I don't get spammed..... and then spend my money on going out and socializing more in person.

I have given eHarmony three chances in three different years. As was mentioned by others, they play with the numbers and sent me matches not even close to what my profile ask for. The lack of replies and rudeness of some members stuns me. Folks looking for "integrity" that don't have the decency to say "no thanks". My doctor said recommended meeting people in person where you can feel the chemistry.

I signed up for this pitiful site for a 3 month trial and it WAS NOT TO RENEWED. Now, they have taken more out of my account which has made it impossible to pay my phone bill. I am disabled and I can not afford to have bank fees because of their disgusting behavior. I want my money returned as when I signed up, I purposely noted that the account NOT be renewed. I have tried to contact them only to get nowhere on the website. How do I get my money back? They have made a mess out of my account. Besides being dishonest, the matches they gave only 5 and it never changed for 3 months. Please tell me how to fix this!

There's a reason eHarmony only has a yearly subscription, if you could try it for less time then you'd never renew. You may get the occasional "match" that lives near you but for the most part you'll be matched with people who don't live anywhere near you. Good luck with dating them. If your'e really looking to try an online dating site try one of the actually free sites or a site that you can pay for a month at a time in order to be able to try it.

Seeing an ad of a distinguish older man as founder of this service made me want to join thinking this guy has to be honest with a little grand daughter and all. I spent $ 270.00 and joint it. Brother was I wrong. It is simply money making web to reach in lonely people's pocket and fill their own. There is hardly any matching of people and if there is matching it is based on you both like dogs...seriously?? And majority of the matches they send (if any) they are inactive people who have not been online for months.. Please, please save your money stay away from this heinous way of getting your money. How come there is no ethics in people nowadays.

This site is no good. Do not subscribe. Use the free sites, they work better than this site. I subscribed, used it for 2 weeks and that’s only every few days. I met someone in my town at a friend’s, so it was not online. I then call to cancel and then say I still owe them! I was never told on the phone when I subscribed that if I were to cancel early I would have fees!!!! Oh and when you call them, they don’t care what you have to say. Also, there is no one to speak to about cancellation. It is done through email, in which they do not reply! They have the worst customer service I have ever seen!! Stay away from eHarmony!!

I joined eHarmony and am very dissatisfied. I have received a limited amount of matches within 60 miles of me. I received notice that if I wanted more matches, to change my settings under "geography" as "only somewhat important". When I did this, I received matches all over the country including California, Washington and Arizona (I live in VA). Last week I changed setting back to within 60 miles and have received NO matches... I will NOT be renewing and am stuck with the 3 months I already have.

I live in a big city and get matches with no pics 100 miles away. This is a total scam. Please don't join. It's gross!!

I just signed up for eHarmony. The site is not working, it is impossible to talk to someone, also my email was hacked once I signed on with eHarmony. I want to let people know to stay away from this site.

I had once joined eHarmony before and was well aware they had auto renewal unless you disable. So when I endeavored to sign up, it was one of the first options I unticked. The site does not make it easy for you to find. It is very sneaky. I stopped using eHarmony and forgot about it. 3 months later I am surprised to see my money taken out for an auto renewal. I contacted eHarmony via email after 3 days I discovered. I explained I had disabled auto renewal and my money was taken and I even provided a screenshot where my page stated that auto renewal was turned off.

This has easily been the worst experience I've ever had. I do believe in online dating, but not on this site. First off, they are a bunch of scam artists. They turned on my automatic review and double charged me and will not refund. I talked and I appealed and worked my way up their call center, only to find that the further up you go, the less helpful the people become. Not only that, I've asked if they can close my account and they REFUSE until I accept the forfeiture of payment. I told them I do not accept losing money but they should close the account. They will not do that at all and my account is active despite I've asked repeatedly to close it. On top of that, they've continued to spam me with emails of matches that are 50+ miles away.

ILLEGAL AND MISLEADING MEMBERSHIP FEE PRACTICES... not to mention wretched customer service. I purchased a trial offer at eHarmony for a 3-month period at $6.99 a month. I did NOT authorize automatic renewal (and would not have signed up if it was required). I did NOT sign up for a full year. There were NO disclaimers on the sign-up page stating the rules they subsequently unloaded on me. However, this week they automatically debited my bank account for 1/3rd of a yearly contract. When I attempted to cancel the membership on-line, their website did NOT provide the information or options needed to cancel the membership, even though their Help pages said the account info would be available (the settings were impossible to access). Other Help pages were in CHINESE, making it impossible to cancel.

eHarmony staff are the most disrespectful and rude people ever!! No imagination, training, skills..... just a bunch of rats trying to rip you off, taking advantage of people who want to find a partner in life!!!!!! Expensive, useless. Don't pay the whole amount in once. If you have the chance to block them to withdraw $ from your credit cards, do it now!!!

They send you an email with a supposed member's profile with questions to answer from this supposed person. This happens twice back and forth, then it stops. Then they send emails with deals to join. Eharmony is nothing but a scam. Someone should start a class action suit.

EHarmony is a Scam company and should be taken out of the market place. They do not provide matches in your area - only from long distances, and they never once provided me with someone who was within the perimeters of my profile. They do not provide good service. They matched me with someone who was a fraudulent person - made up name and personality. When I told them about it, they didn't care and did nothing. I requested a refund. They refused and charged my credit card for subsequent payments even before they were due. They are only trying to collect your money as fast as they can and more if they can take more. They will not let you cancel your membership or refund your money. This company is a complete fraud. Do not risk your hard earned money on them. Do not believe all of their television commercial hype. They do not care about you at all. They only want your credit card and buyer beware.

Absolutely agree with the other 813 complaints about eHarmony. I tried to cancel my membership while my account was still pending and to add insult to injury, they charged me for another 6 months! Not only did their computer reject my request for meeting someone within a decent radius (10 miles) of my city, but charging for another 6 months. BAD customer service. No apology. Not even an email to let me know my membership was up for renewal. I thought that was the law before our credit cards were charged again.

They run free communication weekends to boost profile matches. Even though these are non paying members where 90% never use the site again, paid members will get their inboxes filled with their profiles for the next 12 months claiming them to be active members. When reality is they actually have very few paying and active members (who are basically left to spend hours and hours trawling and messaging old inactive and non members who cannot communicate back to you UNLESS they pay as well). Clever hey!?! (unless of course you're the dimwit giving them your credit card details).

Please warn all your friends NEVER to join eHarmony. If I could give them zero stars, I would. It is a dishonest company that cons their clientele into committing for three months to a year. Then after 2 weeks of sending people who live nearby, a vast majority of which are clearly not a match to you in any way, they begin to send only EMPTY profiles of people who live a 1000 miles away or absolute NON-matches. They give no way for the member to search their site, they choose your seven matches a day and only do so if you allow eHarmony to email you. These matches begin to repeat within a month. There is a "what if" category that allows you to search a dozen potential matches they say are outside your "match range". These are random people many up to 25 years younger or older, from around the country, most of whom have empty or near empty profiles with a single photo, who later end up in your daily seven actual matches. One of my daily seven matches I received from eHarmony was so clearly fraudulent, they immediately began emailing me through the site, phishing me for my actual email address in broken speech.

I had a similar experience. I signed up for a 3-month membership. Didn't have much success. So I cancelled my membership and made sure auto renewal settings were off. But I was still charged for another 3 months. The customer service rep that I called acknowledged that I should not have been charged, but didn't have the authority to refund my credit card. She just gave me an email to respond to to try to get a refund. I am going to have to dispute it on my credit card also.

I tried to cancel my subscription online and I was unsuccessful. I was later charged for an additional 3 month auto renewal which I did not care for. I asked for a refund and I was denied. I was only given a partial refund. This company is deceiving people and misleading them. I had no success with eHarmony and I am very unhappy with this misrepresentation. Stay away from this online dating site. They are nothing more than liars who provide a crappy service while stealing people’s money.

When eHarmony's algorithm sets up matches, there appears to be no regard for personal preferences and the mapping function seems unable to determine what is within a specified mileage preference. This is not how the system is advertised upon sign up.

I recently paid for a special one-year subscription to eHarmony and paid three $55 installments. After my last installment was paid, I received a notice of termination from eHarmony and one $55 refund. They stated my account was terminated for violating their policies. I sent them a request for the reasons for this but none were given only to be told I violated their policies which leaves me with no valid reason to why they did this. I am a by-the-book kind of man and would never intentionally break any policy. They did not give me the opportunity to rectify something I was not aware of. I would definitely warn future subscribers to be very careful signing up with eHarmony. ChristianMingle has been by far the best experience.

I joined eHarmony with the hope of meeting the love of my life. I was told I had a 3-day free trial & I could cancel within 3 days and receive a full refund. I called on the 3rd day & was told I could have 14 extra days for free to see if I would start liking eHarmony. I asked what the end date would be and was told Oct. 4, 2013. But 14 extra days would actually be Oct. 9. I called back to find out that it was 14 days from the original start date. If I had listened to the girl who told me I had 14 days from the date of the call, I would not have been able to get a refund. Sneaky eHarmony.

In January 2013, I elected to join eHarmony and signed up for a year subscription. I was matched with someone who is ashamed of who he is right down to his own race that he claims is "white." First of all, when I filled out my questionnaire I selected that I only wanted "white" matches. I entered a doomed relationship with this guy, and he has serious certifiable issues that need professional tending too. He said to me that he lied on his questionnaire to get matches.

I decided after one month of eHarmony that I did not want to renew my subscription and so I went in to account settings and marked not to have auto renewal at the end of my 3 months. I checked the night before my subscription ended to make sure it was not going to renew and it said no. Well, the next morning, I checked my bank account and they had withdrawn $140.00 from my account. I called immediately but there is no way to argue it. They say they cannot give you a refund because you chose to renew. I know for a fact that I did not. I have followed the dispute rules and have heard nothing. I'm out my money.

Living in Calgary, I receive about 1 or 2 matches weekly. All of the time I get people that I have no interest in meeting whatsoever. Requested a refund, and they won't give any money back. Now I'm stuck with this for a year. Unreal.

I subscribed to eHarmony earlier this year. Since that point, it has elicited one date (the guy I was matched with was not legally divorced). I have found a lack of matches of suitable men in my age group. Their response is that I should open my geographical settings but I am a busy professional woman in my 40's and cannot go to Timbuktu for a date. I did request two months ago to cancel my membership and get my money back and was told that under the terms of my contract that this was not possible.

ROMANTICS BEWARE!!! Signed-up and paid for for a three-month membership with eHarmony. I then immediately disabled the AUTOMATIC RENEWAL feature in my "settings". Three months and two days later, I was charged for an additional three-month membership. After being given the run-around by three different customer service reps over a ten day period, the "Membership Dept." denied my request for a refund, via email. Seems this department DOES NOT accept phone calls. Ananbela ** from their Trust & Safety Department said, "We are unable to grant your refund request. There will be no further correspondence regarding this refund request" . - ARE YOU KIDDING ME???

Okay, I'm skeptical about this whole eHarmony and online dating sites in general. Has anyone actually found potential partners on these sites? Especially eHarmony, talk about a waste of my time and money. A long and tedious question and answer criteria which is as vague as looking through a fog at night. How can a computer determine what type of person is actually a match for you when YOU have a specific type in mind. I'm a very busy individual that believed that these types of dating sites would make it easy in the meeting and corresponding with potentials of the opposite sex. But it seems like it's far from that. Randomly matching me based on useless questions. When has the world gone so wrong that we rely on technology to match us based on ** questions that don't make the match-making process any easier?

I wanted to find someone close to my own age (20’s and 30’s). They were trying to set me up with someone old enough to be my mother. I wasn't goofy enough to send out my credit card number. If I would have went on a date I would have paid for the date.

I wanted to try it for the shortest time span and the lowest cost possible. Why would anyone sign up for a year for 200 plus dollars on speculation. After an hour's time of trying to navigate their Labyrinthian sign-up process (and that's just the payment section, not the "profile" nonsense), I was quite sure I had signed up for a month and would be charged automatically each month as I went. WRONGO. They signed me up for a year, sent no confirmation of the transaction, and then "stole" a 4-month payment at the beginning of each month, again with no notice of their "theft". After 2 1/2 months, I went to cancel and learned I had already been charged for a whole year. Despite my vehement and totally justified complaints and requests to return my money for the 9 months I never had any intention of subscribing to, I was met at every phase with a "** you" response in the form of an email form letter that I was blocked from responding to. The service was terrible as well. Distance, ethnicity, age, and "with a picture" only matches were never, never honored. I was sent one from Ontario with no picture. I live in southeastern PA. I'm seeking legal avenues now. TOTAL RIP-OFF. DO NOT JOIN. PS. I want to throw a shoe at my TV every time that dork owner comes on with his goofy ad.

I have plenty of friends, a longstanding good job, good family relations, and a very long term relationship behind me - nothing defective/deal breaker about me - just looking for a nice, grounded person. So, being hopeful I completed the eHarmony questionnaire and until I complained and greatly restricted my geographic requirements, was getting only a very few "matches" (4-5 in first month) from across the country. They dwindled in the next couple of weeks and over 2 months out, I've gotten less than 5 "matches" in my state, 3 w/o photos and 1 of whom a 400 lb man (one of the ones with a pic) who says he can't live without chocolate. I noted in my profile and answers that healthy living and exercise is important to me. Total waste of the $170. Match is much, much better - I've had a good experience so far having signed up at the same time.

I signed up for a 6 -month membership. As time went on and I figured my membership must be ending soon, I went on the site and checked my emails regularly looking for a notification that the end of my subscription was approaching. I couldn't find that info anywhere. Today, I checked my cc statement online and noticed a $167.70 pending auto renewal charge from eHarmony. I immediately called to cancel and was told the 3-day refund policy didn't apply to auto renewals. I refused every refund offer the customer service rep offered short of a full refund. The closest I could get was 50%, which I also refused. I will settle for nothing less than a full refund of money. I didn't intend to spend and services that have not yet been rendered. I have filed a complaint with the BBB, disputed the charge with my bank (it's still pending since eHarmony just charged my card today), emailed and tweeted eHarmony. I will settle for nothing less than a full refund. Use Match.com or one of the many ethical dating sites. Apparently, eHarmony is run by crooks.

I signed up with eHarmony for the first time. I find their system difficult to use (especially on a Mac). In the rare instance when there was a match within 60 miles (I think that is more than fair) of my town, many of the profiles don't even have pictures. Doesn't seem like they have many members and the system is really cumbersome. In my opinion, it was a waste of money.

I joined eHarmony in November 2012 for three months. Had no contact from members and did not contact anyone on there. No one seemed to be my type. I started a relationship the following month and with a girl I met on another website and shut down my profile with eHarmony shortly afterwards. I had clicked do not renew when I set up my account on eHarmony and thought nothing of it after I discontinued using my profile on the site. I seldom use the low limit MasterCard I used to make the single first payment only paying the monthly bill and hardly ever using it as a back up when needed. I found out only this week of September 2013 that they have been taking money from the account every three months to the total now of $360.00 on top of the original payment of $120.00. The card also has multiple overcharge fees all of which has set me back over $450.00.

I joined eHarmony in June 2013. Very dissatisfied, I stopped auto billing with 1 month to go of my 3 month trial and right AFTER I did this, they BILLED my account which is a 'small bills' account and ended up costing me THREE overdraft charges! I went right to my bank to complain and they got my money back the same day and credited me a total of 110.00 (most of which was from the OVERDRAFT charges!). I'd read that eHarmony does this... and now it's proven to me it's true. Rip-off company! Dishonest too!!

My best friend met her now husband on eHarmony so my parents signed me up on the site to see if I would have the same luck. Apparently she was one of the successful few. I've been very dissatisfied with this dating site. I see it advertised all the time on TV. I'll go days without matches and sometimes when I get matches, they have no pictures and will have random letters as their name and will even have a ZIP code as their location. I shouldn't have to look up a ZIP code to find out where they're from. When I change my preferences to be even tighter than they already are, eHarmony tells me to loosen them a bit.

I've paid for eHarmony for about a week now. I wanted my money refunded because I can't find any support to get out of that black hole of the same people day-in day-out. My friend finally gave me an 800 number to dial and the 800-951-6546 number just continued to disconnect me. I feel like the last few days I logged into eHarmony, I get into this box with the same people... and I can't get out to wander to see who else is out there. If my choices are only the same 20 people, that's sad. To think I spent 3 evenings answering a bunch of bogus questions giving information about myself. IF THERE IS A GROUP LAWSUIT, I'M IN.

You have to cancel within 3 days, really how am I suppose to know if I like the site in only three days? It's been under 30 days and I get matches outside my age group and distance. I just want my money back and not be charged again!

Ok so I was surprised with a $167 dollar auto charge from eHarmony this morning when I wasn't set up to be auto charged. I'm pissed. I contacted them and they lady said, "Oh I see it's turned off," but then tried to back out of what she said and said that it wasn't refundable. She refused to let me speak to anybody else and said they would contact me via email and that I should respond ASAP and then they would let me know of their decision and that she couldn't guarantee I'd get my money back, and I said, "That's fine but I can guarantee you I WILL get my money back because your company is the one that messed up."

I joined eHarmony because I do not want to have children, nor do I want someone who has children. I thought this would be a good way to weed out men who do not fit this criteria. I created a profile requesting this. After they sent me my first matches, I immediately saw that many of them already have children. I came to realize that the site listed them as not having children "at home". I called and asked if there was a way to change this criteria and they said no. I later asked to cancel my one year membership and get a refund because I felt that this was misleading. I joined in April 2013. They had charged my credit card a promotional rate of $63.80 in April, May, and June. They refunded my last payment of $63.80 and closed my account in June. This means that I paid $64 for April and $64 for May.

I have used eHarmony off and on for 3 years. I know how to turn off auto renew and did it as soon as I signed on for another 6 months. Recently, they charged me $179 auto renewal. I called within a week of seeing the charge and complained. They would not refund my money. The last time I used the site was in April. I turned off my profile in May. I have not bothered with the eHarmony site because in the recent 3 months I used it, I had 4 valid matches. One was out of state and just didn't seem reasonable after connecting. The site kept changing style while I was on it which was frustrating and time consuming. The email application is prehistoric. The customer service was ridiculous and just sounded like a robot repeating the same thing and offering only 1/2 my money back or the offer was off the table. No, I want all my money back since they provided me with nothing.

Went to make a profile. It told me I can not create and account bc they don't have any matches for me. Who the hell r they to tell me I can't join and what is rt for me and isn't that what the site is for to help someone find love? ** this to the site and is way too expensive any way. I'm not that desperate. Saw it on TV, looked good, wanted to try but I'll keep my $ and this site should go out of business. Prob no one on this site anyway, that's y they have no matches either bc it's just ** and false adv!!!! Don't bother.

When you first sign up, they give you a few days to decide whether you want to continue then after that no refunds. In those first few days, you get 7 matches a day and when you are done with the trial period and you pay your money, you stop getting matches and you will be lucky to get 1 match every 2 to 3 weeks and you can be sure it's not your ideal match. I called numerous times to complain and they recommend changing your preferences (why would you change your preferences?). Ex. They asked me to include Hispanic in my preference so I could get more matches because I was Hispanic and I should be including my own race. Amazing! They also recommended I change my preferred distance. So basically if you select everything on the preference page you are destined to find someone. I wish I would've read reviews first before going with this company. Now I'm stuck paying for a horrible product. DON'T SIGN UP WITH EHARMONY.

I paid for a 6 month subscription ($140.95), and didn't get much out of the service. They matched me with random people, or I'd get messages from scammers, followed by warnings of compromised accounts. So I canceled my subscription. After going through many steps (Are you SURE? Are you SURE?) their web form assured me my subscription would expire August 4. Then on August 4, they auto-renewed my subscription anyway. Bang! Another $140.95. Calls, emails, they would NOT refund my money. Horrible.

EHarmony is the worst!! After moving from California to Pennsylvania, and changing my address and settings, I was still getting matched with people in CA... 6 months later! I tried to cancel my subscription (because I never met one person in 8 months), and was told I had an installment payment plan and couldn't cancel until all the installments were paid. This is nonsense. I paid for a whole year in ONE payment when I first signed up. Sure wish I hadn't done that. What a waste of money!!! I would not recommend this for anyone. It’s a scam!

They do not meet up to their so-called standards at all. It doesn't matter how you set up your account. With that being said, they match me with people that are out of state and 100s and 100s of miles away. The guys are not even in my lifestyle. I even doubt 85% of the profiles are real. I have never been in contact with one guy. They take your money and run. Their customer service is not helpful at all. They do not care. PEOPLE BEWARE..............DO NOT USE eHARMONY. I only wish I would have looked them up first. Good luck everyone.

I should have come here first before signing up with them. First of all, I signed up for the year subscription that is supposed to be billed in 3 installments of approximately $32. You would think that meant once a quarter. I just checked my account, and the next installment will come out on August 20, 2013. That's just one month since I signed up and paid the first installment. Also, I cannot cancel until the final installment is paid.

EHarmony advertises getting to know you at the deepest level to help find the love of your life. However, this last experience with them was the most disappointing yet! After having just seen their ad on TV (not even the free weekend ad), I decided to try them once again. After a few quick minutes, with really only one question (involving marriage) outside of signing in, there were absolutely no matches, at all, out of all the members they claim they have for me?! The company is not behaving in the single public's best interest. Trying to appear down to earth in ads, they are actually elitists with their own agenda. I've tried them before, with disappointing results. They don't actually take in mind what you've specially said you're attracted to, but administer a bunch of psych tests, that take a great deal of time, & you still can't even see a picture of potential dates!

I subscribed and I did not know that I was signing up for an auto renewal. My intent was not to sign up for any future service. My intent and what I was purchasing was a set amount of time. I don't have that email address anymore and I did not have my username of password. I called and complained but I do not think they have any intention of shutting down my account or stealing more and more of my money from now till whenever.

I paid an online membership for eHarmony and, minutes later, changed my mind and made what I thought was a cancellation. When my credit card statement arrived, I noticed that I had not been credited. I called eHarmony and was told by a young, front-end so-called customer care representative that I hadn't requested a refund within 3 days and therefore would not be able to receive one. I asked to speak to a supervisor and all she would give me was an email address for the "Trust & Safety" dept. to contact with no contact person.

I started noticing my screen being halfway blocked with the eHarmony page every time I sign in to my home page.. After about the 20th time and after searching my files to see if they had been added, I maximized the page to see if I could unsubscribe it. No luck locating a link for that. I went to Ask.com to see what they were and noticed others had filed complaints. I decided I would file one myself. I just spent $40.00 on an app that would guard against hijacking and hacking (ETC). I have no idea how eHarmony got my web page address since I have never looked for that kind of service. When I looked at one of their pages posted on Ask.com, I saw a notice all the way at the bottom of the page that said "use of this site constitutes acceptance of terms of use." Before you can even scroll down that far, there's a popup asking the question "Had an experience with eHarmony? Tell everyone." I clicked on that link because it's pasted on a header from Consumer Affairs. That's when I realized it was an eHarmony link.

You can't search matches on your own. The personality matching is a joke - I took Psych 101! All my matches are truck drivers, really? I state how important age/height are to me and they keep sending matches outside my preferences. I have a very fast pc and EH takes so long to load. Every time I try and upload a photo it says to try back later (it's been a weeks now). Customer service is a joke. Don't waste your money here.

In addition to providing an entirely sub-par website in every regard, they are exceptionally adept at stealing your money. After (like many others) turning auto renew off, I reviewed my Visa statement to find another charge from EH. Apparently, I never switched it off nor was I ever told that my service would end on June 17. They simply tell you, "You actually never turned it off. Let us do that for you." Please avoid these thieves like the plague.

It is now 9:30pm Eastern time. The site is still down and, from what I understand from a previous post, it has been down about 24 hours now. I am glad I did not have a tentative date set up for this weekend through the site because we would have no way to contact one another. I agree with other posters about how user-unfriendly the site can be and the scarcity of good matches. I am not interested in dates who are two states away. Ridiculous! I will never sign up with eHarmony again. Plenty of Fish is far better and it's free!

eHarmony was supposed to be down for maintenance last evening from 10pm to 6am. Now it's almost noon and it's still down! It's gone way past where it's an annoyance. People are not able to communicate and it is causing harm. What is needed is a law firm to go after them. People should get free time or be allowed to cancel out of the service without penalty after time to get affairs in order on the site. There should be no penalties for cancelling the extra and expensive services. Lastly, they should be required to develop a service policy with teeth in it. This is just plain incompetence that has led to damage and exposes what they really are.

I joined eHarmony for one month, 5/14/2013-6/13/2013. Three days before the month expired, I opted out of automatic billing, and this was to end my service. A few days ago, I received a ridiculous bill from Bill Me Later -- a PayPal service that I do not belong to. It had a previous balance for $59.95 -- no date and purchases, fees, and adjustments for $76.95, for a grand total of $136.90. Bill Me Later said I had to contact eHarmony to settle the situation, and I was connected to eHarmony.

I have received 7-8 "matches" a day since joining in February. It takes so long to get through their questionnaire. I thought that meant they were really figuring people out, NOT! It's just that old theory "if you throw enough manure at the wall, maybe eventually some will stick." I met one local man after about the first 10 days. The most compatible cheater I ever met - ha! He just knew that he wouldn't get busted by his wife quite as easily by having his mug on eHarmony vs. one of the free sites. And you know the "What If" feature? "What if you broadened your search criteria just a little..."

I signed up about three weeks ago, and most of the "matches" are in Canada, Idaho, Washington, or California. I live in Portland, OR. I find it hard to believe that they cannot find matches closer to my location. In looking back, I realized that they have kept my profile "alive" when I had initially tried the "free weekend trial" over a year ago. This experience, so far, has been pretty disappointing. I forgot to mention that of all the "matches", only three have been in my area.

I am a member of Match and OurTime for several months. eHarmony offered a free trial several weeks ago, and I joined the site. It is an extremely difficult site to use. And one of the customer service reps even agreed with that statement. Within the required 3-day period, I asked for a refund. The sales rep did a great job of convincing me to give it another try. She said my profile was set up wrong. I agreed to try. Nothing changed. I still saw 90% of the suggested matches many miles away. Way too many matches without any photo, and way too many out of my age request. So I called again. Unbelievably, I let them talk me into more changes in profile and another trial. Bad me - I agreed. No changes. 4 days later, I called back for the refund. They have refused. I recommend this site to no one!!!

I have been a member for 6 months and can not get out of the contract! If they satisfy so many people, why would they lock you into a contract? About all I have had in common with the people they have sent me was age and appropriate gender! Other than that, they do match for important interests, geographic location, or education level. I have a degree in psychometric testing from an Ivy League university, and if this is psychometric testing, they would not have even passed Psychology 101 at my university!!!

I left eHarmony in 2010 after a very short period, maybe 2 weeks, as it just wasn't my thing. I cancelled my subscription and thought that was the end of it - as you can either cancel your account, or cancel your subscription according to the eHarmony website telling you how to do it. Last week 4.6.13. I found out last week that my profile and picture remain on the eHarmony site. I cannot get a straight answer from the 'Customer Care Team' as to why it remains on their site. I have been told I didn't close the account, but I followed the eHarmony procedure online. They said my account has now expired but surely that would have been after 12 months, and this is now over 3 years later. If anyone has had a similar experience, please respond because I am so frustrated with not being able to get a straight answer from them.

If anyone is starting a class action lawsuit against eHarmony, I am IN!!! What a terrible site. First, there are no matches. I wonder why. Now I know! eHarmony scams its users! Their auto-renewal policy meant a charge to my credit card, regardless of whether I cancelled my account or not. I cancelled, but they can't find a record of it. They send me emails every single day, but can't figure out how to send one that says my account is up for renewal! I am sharing with everyone, never use eHarmony!!!

Subscribed to it and on the agreement it said if you were not satisfied within 1 month, they will give you a full refund. Not the case!! All they do is take your money. When I called and wanted to cancel the service, they told me I have to pay $95 and then they will give me the option to take off auto renewal. Thieves, that's what they are. Be better off going at Match.com where they at least do what they are supposed to!

I subscribed an advertisement stating $19 per month, but they took $79.80. I instantly felt something was wrong. So I emailed with a proof asking them to cancel my upcoming direct debits. However, I just received a reply to do a customer service survey. How ridiculous can they be because after 5-6 emails and 3 direct debits, nobody wants to reply? Can anyone help me to get my money back or at least a phone number?

When I signed up for eHarmony, I made it very clear that I did not want my credit card charged automatically. I was assured that they would notify me before doing so. That did not happen. I was charged for 3 more months without permission. When called to complain, I was told that it was automatic unless I called before the renewal date. Very poor business practice. I refuse to use eHarmony now even though I am signed up until July. I have now started using Zoosk and it is MUCH better.