eHarmony Reviews

I signed up for Eharmony and I am very dissatisfied. First of all, they hook you into a subscription period that can't be canceled until you have completed all three payments. This is pretty expensive, around $250. I assumed that once online, I would find matches and write to them or communicate with them. Turns out if you want to do THAT, it costs extra! Why would you want to find a match that you can't communicate with? This is a huge rip-off and I plan to let everyone I know to stay away from this company.

When I get to my profile and try to use the tabs at the top of the page like matches, email, etc. the setting tab does not work, it keeps looping me back to the log in screen. Customer Service says it is my problem not theirs.

CUSTOMER SERVICE NUMBER: (844) 544-3176. I noticed a previous poster experienced the same trouble as I did in finding a contact number for Customer Service - thank goodness my bank had it. I invested in a 1-year subscription in January 2015, briefly dated 2 matches, and pulled my profile after 4 months when the quality and distance of my matches fell short of my expectations. SURPRISE! I noticed today that my bank account was short almost $180 for the renewal of my subscription. Since the website and mobile apps are cumbersome (even AFTER the lengthy enrollment/acceptance process) I thought I had done all I could to avoid this MONTHS ago. I got quite a few "No's" from Customer Service before I was offered the option to plead my case to the Customer Care group - via email, as it was explained to me that they do not speak to clients by phone.

I am under a one year contract. While they do provide matches, unfortunately, the website has too many technical issues. Even basic functionality like messaging does not work right. Tool tips do not work. I have to switch between three different browsers to use different functionality. I called them to cancel my account and prorate and refund because of all the technical issues with the site and they simply told that I am under one year contract, so they will not. I cannot talk to their billing department, I can only email them, and they will take 7 to 10 business days to respond. Bottom line--the website does not work. Even simple functionalities are not implemented correctly. Crashes all the time and says 'opps, we are sorry, please refresh.' I should not be held to a contract when their website cannot function.

I joined eHarmony briefly. I am a professional with a Masters in Economics and they felt that a security guard who couldn't spell "security", who lived 4000 km away from me, was the best match. I could find better matches by randomly picking any woman off of the street. What a waste of my time.

I contacted Customer Service one month prior to my renewal. I requested that they NOT bill me or renew my account. I tried to cancel my account and followed the instructions, however the links would not work and instead directed me elsewhere. The day after my PayPal account was charged, I contacted PayPal in order to dispute the charge, to no avail. They have some sort of contract with eHarmony in order to prevent PayPal customers from having the ability to dispute the charge. They took $253 of my money in advance of their service and refuse to close my account! Even now when I try closing it, I get a message that I have renewed for another 6 month! This is theft! Can I file a complaint with the CA Attorney General, write a letter to their CEO? Is there a class action lawsuit we can file? How can they do this to people?? This is criminal! Can you help me get my money back?

eHarmony does Not deal in good faith. So I first would like to say if you paid with your Credit Card then DISPUTE IT with them because you get nowhere with eHarmony. Once you sign up for a subscription 'LOOK OUT' because a good possibility you will be paying double. I signed up for a year and checked the box saying I do not want an automatic renewal and now they have automatically recharged my credit card for another year. I called 844-544-3176. They do not let you talk to the billing department. I had to email the billing department and explain why I feel I should get my money back and they in return told me I could not get my money back because I am in a contract with them. I wrote another email and told them how disappointed I was. We were getting nowhere. I have called my Credit Card company and they are disputing it for me. You all should do the same. I wish everyone could do a class action lawsuit. Good Luck to you all.

I am disappointed with this site. The commercial is very promising, but if you are looking for connections close to you, it will not give you any updates/matches. But once you 'expand' your distance/geography, it will keep giving them to you. The whole email/messages thing is another thing; it is so confusing. It makes all other online dating sites look like a 5-year old can handle it. I have already cancelled my subscription only after 4 weeks - and I still have 5 months to go. Try other sites or just do it the old fashioned way... meeting new people.

I requested to cancel my subscription due to meeting someone through a friend. I was told "We wish you the best." And they want to charge me $111 month until January 2017. Are they kidding? I want out now as of yesterday! How do I make them stop charging me? This is wrong!!

Actually, it is hard to believe that this business is allowed to be open still. Once you sign up - you are screwed. You cannot change your mind, you cannot remove your profile, and forget about any refunds. All they will tell you, it was in the contract and it is your fault you did not read it. I signed up for 6 months but changed my mind (realized what a scam they are) two weeks later. Nope, they will not close my account or remove my profile, and not going to give me my money back... I thought this type of practice is called scam, but I guess not.

I opened an account less than one week ago. This morning I got an email saying my email address associated with the account has changed. I did not change it. I contacted eHarmony and later received an email saying my account was closed because it was compromised. No mention of "oh, by the way, here's your money back." I didn't hack the account. I didn't give out my password. They closed the account on their own accord and now I have to jump through hoops to get my money back. If I call, my email address does not exist so it makes it impossible to deal with the problem.

I have been a member of eHarmony for a few months now and the site is a waste of time and money. You cannot talk to anyone in Customer service. You cannot even find an email address to send questions to. They gladly charge your credit card. No problems doing that. But they make sure you cannot contact them. I will NEVER recommend the site to anyone.

Please listen to this review. eHarmony is so sneaky and they will find a way to scam you out of money one way or another. I thought I was being very careful when I signed up because I had read the reviews of how they scammed people, but they still got me. I signed up for a 6-month subscription and apparently when you sign up, they also enroll you in automatic renewal. Like who would ever want that anyway?

I have been a customer of eHarmony in the past and recently single, wanted to give it a try once again. Within a week on the site, it became clear that the site had very few options available to me and I requested to cancel the service. I was fine with making 1/3 of the payments on a six month contract for my one week of service but wanted to cancel the subsequent payments. Sadly, it is impossible to cancel online, you have to call. The FAQ/help page directs account holders to a select a menu option to "cancel" in your billing profile but that menu option doesn't actually exist. I called, was told I was within the window to submit a request to cancel before my next billing, and provided instructions on how to cancel. I did exactly what I was instructed and received a rejection of my request.

A waste of money. Please don't join. I had matches of 3 people in my local city so I updated to all of the U.K. and ended up with 40, a disgrace of a company and should not be allowed to take people's money. Also make sure you describe on apple or they will take another payment.

I am going to add my review to the ones below, because upon reading them, I am assured that my experience with eHarmony was not just an anomaly. I live in a community with approximately 900,000 people, and in 3 months, I received exactly 5 "matches" that met my requirements (which were few: a Christian professional man who lives within 100 miles of me). The rest were from all over the country, and at some point, I stopped getting matches altogether. According to the activity tab, maybe 8 men even viewed my profile in 3 months. Only one person requested to message me, and he lived in Israel. I think 2 or 3 sent ice breakers (which I think are just a waste of time completely... When you are in your 50s, I'm pretty sure you can craft a message without the aid of a multiple choice quiz to break the ice. eHarmony makes it seem like such a risk to skip the first two communication steps and request to message someone directly.)

I have had an account (non-paying) for many years. Every single time they have a so-called free communication weekend I am locked out of my account with a STUPID message saying my browser has timed out! As soon as their free time is over it works perfectly fine. This site is the biggest fraudulent advertisers there is today!!! Stay away!!!

There is hardly anyone on this site because once you sign up, you'll NEVER sign up again! And they randomly charge your account to get the money from you. They charged me on Jan. 2 AND Jan. 12. Now my one-year subscription is paid until NOVEMBER 2016... So they arbitrarily charged 3 payments to get ALL of the moment for a 1-year subscription. BAD BUSINESS & SHAME ON YOU!

Be very careful when signing up for the free account! What all the marketing says is that their site is now "Free to Communicate". But you need to upgrade to view your matches pictures and see who looked at your profile. Okay, sounds great, right? Wrong! First you send a "smile", then a pre-structured "5 quick questions", then a list of 20 "make or breaks", then 3 "dig deep" or long answer questions. Then congratulations!!! You can now send unstructured emails to each other!

I have been signed off for eHarmony last year for the trial period. I had only a few matches that is not what I would ever go for. When I started communicated with one male look like a genuine guy, I have received email from eHarmony that the person account has been deleted. I was in shock. Soon after a few days, it happened again. eHarmony full of scammers and not a genuine people. The match that eHarmony trying to give is just unbelievable. It's not worth it to even try. If someone wants to get in touch with me my email is **. I am looking for my soulmate male.

The scams they use to continue to charge you money after unsubscribing are not only unethical, but akin to a CD or Magazine subscription scam. They are used to dealing with irate customers trying to close their subscriptions and have everything scripted out as such - even threatening to end the call for being "unprofessional". If you find a match on their site and sign up for 6 months, you will be billed continually until you reach the end of the term at $60/month!

This is the 3rd time in 10 years I have joined eH and it will be my last. The website is horrible. There are less member benefits, and membership/site options are add-ons which include additional charges. It is nearly impossible to contact customer service; try looking for a customer service contact phone number. I had to "chat" with a rep in Australia in order to receive USA contact information. Horrible. Try canceling the automatic renewal - impossible. I will never join this site again; eHarmony = e RIP OFF.

I am a 24-year old female, and signed up for eHarmony in Toronto, Ontario. I frequently get matches from small towns outside of the city, cities nearby, and even from the United States. There are simply not enough people signed up for the website to actually be able to use their "algorithm" seeing as I also get frequently matched with people outside of my religious preferences, and very far from my level of education. 60% of the men don't have photos. Of those, to be quite honest, 80% of the men on the site are either overweight, too embarrassed of themselves to even show photos that depict what they look like, or are downright ugly. I went on a date with a doctor who was 10+ years older than his photos, and was literally rocking back and forth in his chair with nervousness. I hate to say this, but Tinder has better options.

I am a part-time professional theatre actress. It is what I went to university for. I have worked in Toronto, Vancouver and elsewhere. I have tried four times to post photos from my acting skits - ones that are only a few years old. I don't want to post recent photos because simply put - I get enough idiots trying to chat me up when out with friends...

I just paid for an renewal for 6 months (my credit card had been replaced due to a hack). EHarmony contacted me (email) with the urgency to provide a current cc. I now have a technical problem with my account with the way my pictures show online (out of whack and stretched). THERE IS NO CUSTOMER SERVICE. Their website states shortened phone support due to the holidays but there is no info on how to contact them on their website. I tried a search on the website and it comes up empty. A google search came up with telephone numbers that are wrong or not in service. No email, chat or phone support. Apparently they just want to take your money and not be bothered. Customers... if anyone has a number please post it. I am now looking at 6 months of this tech problem.

So, I accidentally signed up for a full year of eHarmony, when I thought I was just purchasing a month. So... strike one against them for being sneaky like that. I always read over things, but somehow I still missed that I was getting charged a full year. I was under the impression that I was buying ONE month and that it would subscribe me for a full year at the end if I didn't cancel.

I suspect that back in the late 90's when Neil Warren first conceived eHarmony and did the work to make it happen, it was an honest attempt at a good idea. And that good idea still occasionally accidentally matches some folks up despite the fact it has devolved into a greedy and dishonest giant machine that is much more interested in its own interests and profitability than any actual human beings. Dr. Warren lost control of the company around 2002 when the havoc began and, in 2012, bought much of it back in an attempt to regain control of the monster and perhaps expand its scope; but, it's almost 2016 and the creature still thrives. It's overly expensive to begin with and then dishonest billing practices and lack of customer service tends to double or triple that cost.

I am writing this review in the hope that others will not have to go through what I did. My assigned matchmaker never did find me any compatible matches and I was a member for a lot longer than my trial period of three months. The only man she did find for me was overweight and bald to boot! Not exactly my idea of an attractive man (or most any woman's I bet). The last straw for me was when I sent my matchmaker some photos that I had made with a professional photographer and she sent them back to me postage due! I ended up having to pay $11.50 for round trip postage. She never told me that I would have to pay to have the photos returned. Pretty tacky behavior, huh? I think so too.

I don't believe that eHarmony's founder really has a clue about how to match anyone other than the simple-minded and unattractive folk. I've been a PAID member of eH for a long time and all I get are ugly and underqualified matches (I'm a man seeking women). However, at least before I had some sort of control about the matches I'd contact. With a recent change by eHarmony (geared to keep the customers in the dark and not complaining) I can't even figure out which matches are just JUNK MATCHES of people who just created an account for curiosity after seeing one of eHarmony's RECRUITMENT FREE COMMUNICATION WEEKEND EVENTS. These are people that just log in that weekend while it's free and never again. Thus, they generate JUNK PROFILES that eHarmony can then use to KEEP YOU "BUSY" and not complaining (that you don't get any matches) under the pretense that they are sending you "matches."

On Dec. 14th created account. Charged credit card, unable to cancel. Now, Dec. 22, been trying for several days. Discovered unable to cancel in settings if on payment plan and charging credit card for full amount, it has not been 10 days. I have to cancel credit card. Complained to eHarmony about sending me out of state matches and accessing my Facebook without permission, only contact was to be via email. I can understand first payment for 3 months, however, I can not understand payments for a whole year when trying to cancel in a timely manner. This is something the Attorney General and ConsumerAffairs should look into as credit card fraud.

I paid for a 6 month subscription to eHarmony and had the worst experience in every way with this company. First of all, for a "premium" dating site, they don't require members to post any pictures or even fill out their profiles. So if you are trying to browse your matches, 90% of the time you'll be looking at blank profiles. When I asked their customer service about that, they said that I should just trust that their algorithm said that these people were compatible with me based on our initial survey answers, and message them to ask for a picture and more information. No thanks - I'm not going to initiate contact with people who are unwilling to show their faces and basic introductory info. Despite me supposedly needing to just have blind faith in their matching system, most of the matches they sent me were outside the age and location perimeters that I had set. I set those a certain way for a reason.

No problem with their system of connecting people male and female. But to end the contract with eH is much more problematic. Their website does says just click on this button and all is well but following their instructions this button does NOT exist. I found the only way of exiting an ongoing renewal contract with this website is to cancel the credit or account I linked it to. I'd class eH as not quite a scam but very close. If they allowed for easy exit then fine. As it is I class it as yet another dating scam website.

I left this service about 3 years ago and requested they remove my picture and ad which they never responded to and never did. They are still using it and sending it to paid subscribers. Wonder how many other phony profiles are on their service.

eHarmony has an unethical auto-renewal program aimed to scam it's customers. eHarmony does not notify you when your renewal is pending to allow you the opportunity to opt out. Once they start the process, they don't allow you to cancel. (No grace period.) They essentially force you to pay for services that you haven't received yet... Nor want. They state their renewal policy is to provide uninterrupted service to their customers. BEWARE. They are just out to take your money and the customer service after the fact is non existent!

I cancelled service with them months before the renewal. You can only do it online on their site, so there is no paper trail to prove that you've cancelled. I have lost hundreds of dollars and actually have to cancel my credit card (affecting other accounts) just to get out of constant renewals. On another note - what others have written is true. For the first few days it lives up to its marketing claims of "matching" you...but after that it falls apart and responses come back that there aren't enough people to connect you to and start sending you random profiles from all over the U.S. My criteria was 50 miles around Nashville, TN... not a tiny pool of singles. Buyer beware on all counts.

Unable to communicate with them in any way by phone, no response to connect with them on line. 6 hours late to try to cancel automatic renewal (for 6 months). Mastercard eventually gave me a phone number which worked as they were very familiar with customers complaining about this company.

I signed up for eHarmony for three months on November 3rd. Since that time, I have received 127 matches, all outside of my search requirements and not one legitimate person has contacted me and the few I contacted have not responded. Really, how can this be? The only people who have contacted me are scammers. Since I paid the three months upfront in full, I cancelled my membership so when it expires in February, it will not auto renew. Since cancelling, I have a banner across the top of my page asking me to please renew my membership. It is annoying and in a place that you can easily click in error. One click and you have renewed. In addition to the banner, mix in with my matches and looking very much look the "what if" feature, I am getting boxes asking me to renew.

So I am a returning customer. I used eHarmony last year and would get 5-10 matches a day. They weren't the greatest matches, but at least I was getting them. I signed up recently for a year. I live in Florida and that was the range I used to be matched. First day I got matches that were everywhere else, but Florida. For the next few days no matches at all. I emailed eharmony that there must be a problem because I was just using the site a year prior and was getting matches everyday and all from Florida.

I signed up for eHarmony.com and was not satisfied with the service. I logged into the site and went through all of the steps to cancel my service (months before it expired). At the end I got a confirmation of my cancellation. To my surprise, they continue charging me when the original membership would have renewed! I sent them an email explaining that I had cancelled my service, and they said they had no record of it. They refused to refund me my money. Beware of them! They will keep taking money from your credit card even after you cancel.

I paid the first month's dues to open an account with this rip off site. The card I used was compromised (not by EH) so I called their customer service 844-544-3176 and gave them another card to use for billing the last two monthly fees. Instead, they closed my account without notice and refused to reopen it. All of my information was deleted by EH. I had matches that were waiting for me to respond.

Planned to purchase a one-year gift for our daughter. Aware of automatic rebilling issues, I asked that eHarmony turn off this feature. After many questions, the sales rep told me she could not turn off the automatic rebilling - either when placing the order OR after the account was set up. She said that when our daughter logged in and set up the account, she would have to give her own credit card number. That would replace my card and keep me from being rebilled next year. I asked for way for me to turn off rebilling for my own credit card directly with eHarmony - Not Possible.

Today after 3 weeks on eHarmony I called to cancel membership. No hope of getting back any of the $200 yearly membership I paid. Thinking I was going to be in the best hands... far from that. I was matched with men far far away from my area, who were not willing to start a long distance relationship. For those who were... well they turned out to be: 2 psychos and 1 scam. I guess I was not as secure as I thought. I am very disappointed for the time, energy and dedication to this. I guess "the happy ever after " is not to be found on eHarmony. Please read reviews before committing to anything.

I was matched with Rick **, claiming to be residing in Fairview, OR. We progressed to a very close relationship by email. When things didn't seem right, I went to public records on the internet, which proved he was a total fraud. His picture is still on EHARMONY, but it shows he's unavailable.

For the past 2 weeks, it's hit or miss whether I will be able to view my matches when I login. Most of the time, I get an error message "Well this is embarrassing. We're sorry but a technical issue has caused our system to stop responding." Ok if this happened for a day, it's not a big deal. But to go 2 weeks of seeing this message 90% of the time is really unacceptable. There is no phone number to call, and they don't respond to the feedback request form. eHarmony owes a refund to its members. There are many other similar complaints on Consumer Affairs. Please help!

I signed up for the one month trial with renewal unless I cancel. Well, they charged my card before their posted time line so I was hooked in on their "3 month subscription" before I could cancel! So I don't use the site, just tried it out of curiosity. Now I've paid $73 two times and have to pay it one more time before I can officially cancel and stop their auto renewal??? It's an absolute SCAM and I don't understand how they can operate like this. Their whole company stinks, the matches were all seemingly fake or have been a member for many years which is a red flag. Just stay away from eHarmony. Period.

What an absolute nightmare eHarmony is! I also have been trying to get my money back. All I get is scammers. I catch the scammers for them and they take days and days to take them off. While I was communicating with them they turned around and sent me another scammer right off the bat! They're all the same with the same stories. There is no protection with their supposed filtering system. We are sitting ducks for scammers! I also demanded my money back and just didn't get any response at all! I get the same matches over and over again. And then the few that I do get are so obviously scammers. You can tell at a simple glance. One really needs to question eHarmony since I can tell by one glance they certainly should be able to recognize this. They've been doing it a lot longer than me!

Me and 20 of my friends signed and this is the worst dating site ever... You can't even send a message to anyone unless they allow you... OKC... POF are free and a million times better... Don't pay for this scam company... It is a scam.

6 years ago, I met my Vietnamese Girlfriend on eHarmony, GREAT! We had 6 great years but she died from Cancer and I signed back up on eHarmony hoping to get lucky again. I kind of like the structured communication it kind of carries it, but this time, mostly I get a message that say "it is feeling glitchy." It does not seem to work. There is no one to contact like others have said. I sent the feedback a few times which sometime does not seem to go through, and there is no response.

I decided to try eHarmony, so I signed up to be billed $71 for 6 months. I was immediately charged $151, just for three months, with automatic renewal every three months for the same price. I looked all over their website for a contact number, which I couldn't find. I finally found one through Google, which doesn't work anymore. I will NEVER use their site again. Now I have to wait until tomorrow to call my bank to dispute the charge. So inconvenient.

I turned the incognito mode on and when I checked my credit I was charged $25 even though nothing was mentioned about any payments. They will not allow you to cancel your credit card even though I paid them in full. They are scammers and **.

I specifically signed up with the assistance of their customer service representative for ONLY 1 month with no auto billing. I was very adamant about this as I wanted to be sure I liked the service and format before I bought more months and sure enough they auto billed. After calling get a credit, they gave me SCAM line that they cannot refund my money. I am so sick of these disgusting bottom feeders ripping people off. BEWARE!!!

I've been on eHarmony for almost 3 months and hardly have anyone looking at my profile. I am attractive, have lots of education and great qualities, so this should not be an issue. I suspect there are "members" on there that aren't members. I've contacted a whole bunch of men. You would think that they would at least look at my profile to find out who contacted them, but they don't. Once in a while someone does. This makes me think there's a bunch of fakes on eHarmony.

I subscribed to eHarmony and they offered a reasonable monthly price. However, their enrollment REQUIRED that you enrolled into their "automatic subscription renewal". That is, unless you specifically cancelled, you would be continually re-enrolled. Furthermore, eHarmony makes it difficult to un-enroll in several devious ways: 1) They require you to call them (not email) to unenroll. 2) They require that you unenroll within a narrow 3-day window, otherwise, you're stuck with another bill. 3) They jack the monthly rate up to $99.80. 4) They provide no email notices of re-enrollment, no reminders. Thus, in toto, they are scamming their members. Furthermore, 5) While you are required not just to email them to unenroll, you must take a 2nd step by calling them. So stating -- for the record via email -- of your desire is not good enough.

I subscribed for three month membership on November 15, 2015 and my membership was approved shortly thereafter. But I cannot access my profile or see any other members. I sent an email letter to eHarmony on November 16, 2016. And as of yet this issue is still occurring and no one from eHarmony has ever contacted me. Thank you for your time and cooperation in this urgent matter.

I signed up because I heard it was an ok site. It was the worst dating site in the world. I would get matches each day and they would always be the same exact people and they would tell me they were new when they weren't. I was never really interested in any of them and when I was they were always either not using the site anymore (meaning they found someone) or they hadn't been active in over a month, or they were not paying for the site therefore could not send or receive messages!

I hovered over a Restart button to see what if there was a drop down to view more information. This automatically charged me for renewal. I do not want to renew or restart my account. I was simply looking for what that button was all about. There is no way to stop the charging other than the 3-day cancellation notice IN WRITING via USPS that will take at least 5 days for it to get there. There is no telephone contact information, email information, a help desk to speak with. I read other reviews on here saying the matches are not real, I can attest to that. Of the 5 profiles offered me, 3 said they were hacked. The other two disappeared as soon as I sent out the Icebreakers. No one ever responded to any of my attempts.

Just as others have stated, I was in the middle of getting to know interesting people and can no longer access any communication due to technical problems. There does not appear any way to contact someone at eHarmony to receive assistance. I have sent a message through the feedback option, but I too was given the message that they may not respond due to high volume. I want my time and money back!

Signed up for eHarmony. Paid a huge amount of money for 3 months. My site has never worked correctly. No phone number or email provided to address technical issues. I am stuck with having paid them over one hundred dollars and yet my site won't even function properly. Very very unhappy. Would like my funds back. Do not sign up with them!!!

You sure wouldn't expect that nice senior man shown in all of the eHarmony commercials would be a spokesman for such a seemingly well known company that actually scams the public. But I too found this to be true! Last year a lady friend of mine who is a 73 year old widow asked me to help her find a male friend for companion purposes. She is a homeowner and not wealthy but not poor either. Moving forward it was me who suggested eHarmony after viewing all the commercials that seemed so reliable as a site that could possibly help my friend locate a new friend.

I had some good experiences and actually met some very, very good people. As it happens, I remain friends with a few but the goal of a long term relationship has remained elusive. While that might say as much about me as the site, I don't think so. Here's why. Regardless of filters, the site requests and you select. I would receive prospects that fell far beyond my specified criteria. But most maddening of all, while on several instances things had been progressing well through their somewhat laborious communication stages, poof. All of the exchanges simply vanished. After investing some serious time and effort, it's more than frustrating. It makes the entire site pointless. You pay (a lot), you compose your profile, you finally get into some meaningful exchanges, and then due to what? Technical glitches? It is all for naught.

I thought I signed up for a free trial and was charged almost $200 for 3 months. I thought I'd give it a try. For three months I had 5 matches with all of the same result. Go through all of the questions, start conversation through eHarmony, only to be told all five times that the account had been deleted by eHarmony because of security reasons. After reading some of the reviews, I'm going to make sure I change my account number. Be careful. Most of these people appeared to have trouble with the English language. Can you say hacked?

A couple of years ago, I joined eHarmony, and had great experience as their questionnaire/filter system was incredible. I was matched up with great guys of whom 2 I had dated. I ended my membership for reasons unrelated to them. Then early October, 2015, I decided to rejoin them, BUT this time around, not only are their filter system non-existent, but 1 out of every match was fraudulent.

Signed up for eHarmony. Paid a huge amount of money for 3 months. My site has never worked correctly. No phone number or email provided to address technical issues. I am stuck with having paid them over one hundred dollars and yet my site won't even function properly. Very very unhappy. Would like my funds back. Do not sign up with them!!!

I joined eHarmony several months ago thinking that it was a serious matching company. I found it to be pretty expensive but they were having a special sale where you have to stay with them for several months to get that special price. I signed an agreement thinking that they would comply with the services they offered. I took the time to fill out my profile, load pictures, and personal preferences. eHarmony started to send me matches that were quite off from what I had specified such as much older in age, remote locations, no education, no physical fitness whatsoever. I tried to get in touch with someone but wasn't able to.

Whatever eHarmony says about a 3 day free trial or weekend is a total scam. They will input all your information, credit card info, etc. only to find out that you do not meet their criteria. They will make it seem like you have the freedom to cancel, but most of the customer service numbers are fake and will only try to sell you something. If you finally do reach a person, there is no guarantee that the person will follow through with the cancellation. YOU MUST GET A CANCELLATION E-MAIL JUST TO SHOW TO THE CREDIT CARD COMPANY WITHIN THE TRIAL PERIOD. Without it, you are BOUND TO EHARMONY for the full payment.

I have been with eHarmony now for weeks and I have received only one message from a man who smokes and that was not what I requested to meet. Then send a bunch of matches to you and say they are out of your requested profile. Well hell yeah half are 350 plus km away. It makes me wonder if they are even real members or just made up. One message in like 8 weeks. And I am a pretty good catch! Will not renew or recommend this site to anyone. Beware and don't waste your money.

I have been on eHarmony for weeks now and have had maybe 6 so called matches! I never hear from them. I am not renewing.

Joined eHarmony a few days ago and noticed a MAJOR red flag instantly. There's no indication of how recently your "matches" have been on the site. I've seen other sites that would prioritize and show who was currently online, who had been on in the last day and who had not been on in 24+ hours, etc. This feature is VITAL because it allows you to prioritize who you spend your time contacting. None of us have time to find out through trial and error which accounts are active.

I decide to try eHarmony. I had tried it a few years ago and didn't like it. So my intent going in was to get a short month trial with no renewal. I don't have screen shots so I don't know what legal mumbo jumbo I agreed to, but I really thought later I had gone in to cancel my account. I only used it a few times and wanted it caverns. I was just told the last time I used it was Sept and I'm betting that's when I lost tried to cancel it. I'm being billed $29.999 so I have both called and emailed customer service multiple times to see about a refund as I have not used it since that day. I was told by a supervisor on the phone that there is no one I can't talk to about this, about a special team that icky answers emails and will have a resolution in 7 to 10 days and that will be a final answer. I am outraged. I want to talk to someone now about getting all my money back.

Beware of the hidden automatically renewing subscription!! I had to find out the hard way. I signed up over the phone. When you sign up for the 3 month special (79$ when I did) which is what they promote, they mention you can automatically renew if you want, but not that you have to go into settings and choose not to. The selection of men on here is PITIFUL! I'd do better at a bar.

After spending hours completing surveys and other questionnaires you are immediately prompted to subscribe to get any use out of the site. You are only able to contact possible "matches" with pre-chosen questions/answers. After you go through the back and forth random questions you are now able to send actual messages to your match... only if you pay upwards of $300. Unable to subscribe for only 1 month at a time or even having free trials makes the site really unwieldy and not worth $300 to send someone a "Hello".

Eharmony recently removed the ability to see when a user was last online and therefore you cannot tell if the user is active or not. A lot of the matches sent to me were of people who probably signed up for free communication weekend and never paid for a subscription therefore are "dead" accounts. The UI is super, super buggy. I met a number of people on here and ended up meeting a great guy and we get along very well, but honestly having a sea of inactive profiles is such a waste.

Last May, I signed up for what I believed was a one month membership. When my June bank statement arrived I noticed a 2nd charge, so, I called to inquire only to learn that I had inadvertently signed up for 6 months. While I felt the right thing to do for eHarmony was to cancel my membership, they declined so, I instead sucked it up and rode it out. In addition I sent several emails letting them know I had no intention of signing on again. Yesterday I learned I am enrolled for another 6 months! No, this can't be happening. I again called and was told I can not cancel until next April. Clearly, I don't have the technical savvy to maneuver your site and cancel or unenroll or turn of renewal, even though I believed I had! Not only is this all maddening, it's highly unethical as I now believe that this is a scam which eHarmony understands full well to take advantage of people such as myself. I also, suspect that with some research much will be revealed.

It was not a good experience. Many users gave false information to gain a more favorable match. When requesting more detailed information, you are required to continue through the process set up by the site.

All recommended matches were entirely inappropriate. Very few had completed any post education training. Many were dishonest. Few had more than two interests in common. Most posted photos that were taken at least 10 years previous.

I cancelled the service by disabling the auto-renew in June of 2015. They state they never received this information. I was charged for 1/3 of next year on 8-31, again on 10-1... I contacted them on 8-31 when I noticed on my account, got told they could do nothing until the entire amount had been paid. Also have been told by CS that I cannot get a refund. On 10-2 I did get 1 refund for the fees that shouldn't have been charged. I think that this is a scam, and deceptive practices. If you do join be ready to lose money after you think you have cancelled.

After many hours of questionnaires I was matched with someone who you'd have to say was my complete opposite. I had no faith that the questionnaires were used at all. Then I was plagued with advertising to lure me back onto the site to talk to Tom, Dick or Harry who did not exist.

Too many of the matches do not have pictures (I specifically delineated pictures only) and the matches are ridiculous. I live in the largest city in the state and most of the "matches" live in small rural towns almost (to more than) an hour away! I am a college graduate and most of the men on this site are in manufacturing or construction. I spent over an hour (initially) answering questions and yet most matches have little information. This is a total waste of time and money, yet I am locked in for a year. I thought I would be getting matches that had commonalities with me.

They got me to "join" under false pretenses that I would have a week trial offer. I got sucked in, had to fill out all the questions, then when I wanted to try my "free trial" it was not to be found! I then wanted to delete my profile since I wasn't buying into this rip-off but couldn't just delete myself. I had to email them SEVERAL (not 1-3x), until I finally wrote them I wanted off for real or I'd get the BBB to have them take my profile off -- it got taken off. Buyers & dates BEWARE. Once you sign up, your profile will remain long after you want it to. Never again!

Was not happy with any results and tried unsuccessfully to cancel my membership. Finally changed my debit card online to a cancelled card with a current expiration date and all billing stopped. I hope this helps the person who is frustrated with cancelling.

Lots of questions to get the same dishonest people just looking for sex. Not sure matching the right chemistry works and it's a pain to work around the rules for contact.

I joined eHarmony and paid for 1 year. About a month before I thought the service would end. I went on to end my subscription. My profile was blank. I went on a few days later thinking it was an app glitch, still blank so I assumed that my account was canceled or had run out. A few weeks later I get a charge for $89 on my credit card account. I called eHarmony the day it came through to dispute and tell them that it was already canceled. The lady argued and yelled at me and then hung up on me. When I called back, the next guy said I had to wait for the full year payment to go through, 3 charges of $89 each, before I could cancel even though they were the ones who deleted my profile.

Match.com is overall good with updates and events detailed, profiles and pictures. eHarmony is more focused on payments, with random profiles - local and international.

I was on eHarmony for a couple of months where I met my wife. We just celebrated our 6th anniversary last weekend. I would recommend eHarmony to anyone. It is very easy to use and the matches are obviously very good.

This site is so unsatisfactory -- 90% of matches received, do not have photo. I am getting about 1 match every couple of days. I called the company before signing up asking if they were affiliated to a religion. They lied - said no. However, they are a Christian site. The matches I am receiving are so uninteresting, conservative, boring. On Match - I am receiving more contacts than I can handle, every day, and have had very good success, and many quality matches. Do not use this site. Do not consider them. I paid for 5 months, called and asked for my last month to be cancelled. They refused... said there was nothing they could do. Also, I have had to reset my password daily. Their site does not work with Apple's new operating system. Do not consider this site. It is a waste of money and aggravating.

EHarmony is the WORST dating site I've visited. Moving through the site.... There is no moving through the site! You can only move through the site if you ask someone a bunch of questions. If they ask you questions you cannot view their profile - you only have the option of viewing a picture that is the size of a pea. And forget about looking for yourself and just sending a quick hi to see if they are interested. AND all this for a small fortune which you are tied to. They will not allow you to cancel. AND they won't let you in unless you commit to at least 3 months. DO NOT WASTE YOUR MONEY!

Tried free trial to do personality test and see who was matched. The weekend "free" trial gave me a few matches but would not allow me to actually have a one on one. I went to cancel before my credit card was going to be charged. They did severe "high pressure" sales to keep me signed up saying I was unhappy and started for a reason. *Reason was a joke to see what all the stupid commercials were about and why they were overly religious and discuss allowed same sex interest. My sister is a gay and I filled it out as her.

This site is terrible. Hard to navigate. No way to fully describe what you are looking for! Stupid questions! Over a thousand! Who cares who has a better beard, who does the dishes, movies? Really! What about who we are attracted to? Height, weight, body type, eye color, hair? They give you hundreds of matches that you would never date to begin with! When you want to look for someone within 60 miles you get results from over 1000 miles away! Stupid! The commercials are a pack of lies and the website is BS! I would never recommend this to anyone!

Serious Consumer Alert for eHarmony. A "match" tracked me down at my place of employment even though I had not given him my details. I immediately requested of eHarmony that they cancel my subscription, since their salesperson had told me at time of purchase, that I could cancel anytime. Yet they refused, stating that the contract does not allow for cancellation.

I've tried several online dating sites with varying degrees of luck but had heard that eHarmony was more serious, so I decided to give it a shot. I found a deal online for $145 for three months, so I decided to give it a shot. What a joke!! They don't listen to your requirements for a match. I'm 41, attractive, educated, and fit and looking to date men 34-47. They were matching me with men in their late 50's and early 60's!! I only want to date those who live in my general vicinity, but all of my matches were in surrounding states.

I cancelled my account and auto-renew on the day my account expired and they still auto-renewed my account. The call center cannot do anything regarding this issue and corporate refuses to cancel my account and will still charge me for the next 6 months despite the fact that they have record of me turning off auto-renew and canceling my account on the day it expired.

I have several complaints. One, it is a different outfit from ten years ago in many ways. They are all about having you widen your parameters for a "match" until you can't get a match. It's in their site text and in any phone call you might make to them in this regard. After you find their customer service phone number. Obviously they are avoiding talking to us and avoiding issues. After a long conversation with a phone representative in which I was continually pushed to widen every possible requirement I was finally told in about 2 seconds how to resolve my issue. Back in the day they continually defended the concept of holding out for that one special unique person. Now they would give us 10,000 special unique someone(s).

Do not, do not, do not sign up with eHarmony or upgrade with POF unless you enjoy having money stolen out of your bank account. Their business practices are outrageous. I wish I had read reviews before considering using their sites. Both use trickery to upgrade your account for a longer period than you intended the moment you click to pay. You won't notice it until your bills start coming in. Eharmony increased my 3 month subscription to 1 year without me noticing it and POF increased my 2 month upgrade to 6 months.

I joined the website in a hope to find someone especial. However, out of 500 matches I reach out only few were actually active. In addition, there are a lot of scammers. Therefore, I started to search the image of my matches to find out if they are real or not. In fact, the result of my last search is what pushed me to write this review and give up on this website forever and cancel my subscription. I was matched with a member who turned out that she moved away from my city to a new city few years ago. That means they matched me with a member who didn't open their profile for at least a year or so. DON'T WASTE YOUR MONEY OR TIME WITH THOSE **.

Approximately 10 years ago, I found EHarmony's website and thought I would try it out. I spent several days, for a total time of over an hour, just going through their complicated and obnoxious questionnaire and all that garbage. At the end, when I had finally completed that mess, it asked for my credit card information. I chose not to give it as I did not want to pay for matchmaking services. Immediately, I got a response that they could not match me with anyone because no one in their database matched what I was looking for! I tried several more times, even during their "FREE" weekends, only to get the exact same message instantly when I logged in. I never tried again and forgot about them.

Told they can't find a match for me, without telling me why. I think they should have to tell you why they are rejected. I spent an hour answering all their questions.

Within two days after my account was removed, eHarmony restored my account. Very happy they did restore it.

I would say it is not worth the money and I am extremely disappointed with this eHarmony! This site constantly has multiple technical computer glitches that are eventually addressed, but reappear within days. Furthermore, I am not sure what dimensions they are using to match their customers because my geographic and educational requests were ignored. I could not remove men from my email and multiple matches I received were not available. Do yourself a favor and find another site, it is not worth the money or the headache.

I was brought in as a trial and was presented with what felt like a short term trial - that turned out to be a bid to commit you to pay first. If anyone would like to start a class action suit against this company, please contact me. Big companies need to be put in their place, and the only way we can do this, is to take action. It's the only way we can make them change their practices.

2 dates in 6 months, inappropriate matches - kept sending me much shorter and older men. Most profiles were poorly completed and probably inactive. I had only a handful of views and very only; contacts. I am 5 ft 9" blonde, attractive professional, 40's with masters degree. I would strongly recommend not bothering and trying alternatives (not sure what as my first serious foray into dating). Dreadful site and total waste of hard earned cash!

I joined this dating site, completed all the required questionnaires, there were only approximately 10 "matches." I called and emailed 3 days later to cancel my subscription due to the lack of matches. They have continued to withdraw $40.95 from my account every month.

I barely got into my account to see all of this. Contacted a couple of the men, tried leaving one for the man I had contact with, God knows if he saw and why my profile is now GONE!

I subscribed to eHarmony for 6 months. I attempted in the beginning to unsubscribe my subscription so I would not be charged for a renewal subscription. After I could not unsubscribe, I learned that I had to wait until all installment payments have been paid. So I waited, and then went through their website and unsubscribed. I had to answer a bunch of questions on why I was ending my subscription. At that point I assumed I would not be charged. Then 3 months later my account was being debited again, for another 6 month subscription. I contacted eHarmony and explained to them I attempted to close the account and the process I went through. I also went on to tell them I had not been on their website for about 3 months since I attempted to close the account.

They will happily continue to charge your CC after your membership expires, simply through their annoying auto-renew process. It's not easy to find, but you can turn auto-renew off. But once you do this annoying orange box will continue to appear at the top of every page, for every time you visit the site, that says "please continue your membership" or whatever. Then when your membership expires they charge your CC anyway. Then customer service kindly tells you that you should have turned auto-renew off, and they won't give you your money back. It's worse than talking to the wall. I want to punch them through the phone. ***THIEVES***.

Be very careful about their automatic renew. Signed up for 3 months... and it renewed a year later for the same 3 months. Not on the 4th month but a year later. Now I am still in the process of cancelling. It has been over 2 weeks, and I am getting nowhere. I have not used the account nor do I want to. Their customer service is terrible, and have been hung up on many times. Do not bother with the trouble of this site... not to mention answering 500 questions specifying your likes/dislikes, only to end up with matches that clearly aren't for you and are waaaay out of your range of distance... psssh!

I joined and after a week of no matches and zero communication, attempted to cancel my membership by web. There is no way to do this so I called. I spoke with a rep that said that she would give me an additional 10 days to use eHarmony free. After the 10 days, my membership fee would be refunded automatically and I needed not to contact anyone further. 10 days later I was charged over $150+ and when I called back I was advised eHarmony does not refund and I agreed to stay which meant I agreed to pay and the KICKER was they do not record their conversations so have NO record of my conversation with rep "Monica" and do not believe she would tell me I'd be refunded since that was incorrect. I eventually went to the BBB. Same result. Save your money! The site and customer service are HORRIBLE!!

eHarmony doesn't allow you to cancel the auto-pay early. It requires that all users wait until the 3rd installment be paid for until you are allowed. The problem is that when trying to cancel (after the 3rd installment payment has been sent), eHarmony makes it impossible to find the cancel link. There is no customer support and if there is, they make it very difficult to find. Now they charged me for a 6 month installment and I still cannot find the cancel button. I searched their site for a link so I can email them directly but apparently, that too is difficult to find. I do not know what to do or how to stop them from taking money out of my account. Their service is the worst one out of ALL the dating sites. There is no possible way that they are rated #1. No way in hell.

I'm from Illinois, they ask for too much money. EHARMONY doesn't let you meet people for interracial dating. I like to date men outside my race, none of them wanted to meet. The free sites are better. I hate seeing the ads on television, it's a lie and btw I don't see any interracial couples like black women and a non-black man on the television ads. Don't waste your time on eHarmony.

I became a member in September 2015. I know that the subscription should've expired by now. Within a week of becoming a member my matches were people totally not suited to me. When someone who sent me a contact email his profile was exactly what I was looking for. However it was guaranteed a fake profile and someone who wanted me to contact him privately at his email and suggested me to use a link to access his photo. I didn't ever click on it. After 4 months of persevering with this scam dating site, I cancelled my subscription but because I took an annual subscription I still had to leave my profile up there until it expires. I continued to get annoying emails from eHarmony to check matches and reconsider my subscription.

The 1st month I was contacted by 9 individuals. 2 were very brief and simply just not a good match. 7 sent me long emails professing their desire to form immediate relationships for life. Telling me I'm the sexiest most beautiful woman he has ever seen. Oh puleezzz ....I'm average and proud of it. Within a day of receiving this "he wants to go for it" and "Skip to email notice" from EH... EH sent me an email that the security team removed the profile. Scammer is the only thing comes to mind. When I contacted EH all I was told was: "We've matched over a million people....blah blah blah." We can't refund your money even though 80% of the people contacting you are scammer preying on women.. RUN!!!

I joined this site several months ago. Completed an enormous amount of information. Very, very poor response rate. Questions were inappropriate. I cannot remove men from my page that I have never contacted. Two men took my phone number, one set up a meeting then no longer was on the site and did not follow through. The other called at inappropriate times of the day. Website options are so limiting. I feel taken advantage of and I'm so sorry I submitted so much information about myself. Please be warned by this review.

So Eharmony did finally get back to me AFTER I had message them from the site itself as their emails didn't go anywhere. They did cancel my monthly payments and since I had paid for two months already the extended my subscription another month. Still not impressed with the site and am looking forward to getting off of it. Until then I will keep trying but will be removing my info and getting my profile deleted as opposed to just sitting there not being used. Still have to say beware when using this site.

I signed up online for an account. The offer stated $16.95 per month for 6 months. I entered my credit card information and when I hit submit it changed the amount to 12 months and charged my account $202.40. There was no way to change this on the site.

I tried Match, OkCupid, PlentyofFish and eHarmony. EHarmony had the dubious distinction of being the most expensive of them all and absolutely worthless. It picks a couple of matches for you based on their "algorithm". Once you go through these few matches, that's it. You are done. You've wasted $100 on subscription. It will not let you browse members or search. You have to wait days/weeks for new people to join who match their "algorithm". The interface itself is clunky and outdated and you can't send a message to someone, until you sent dozens of "ice-breakers" which are fairly pointless. Overall I would give this site zero stars. I am surprised that anyone in their right mind would use it. :)

I received numerous matches, most all of which were incomplete and inactive profiles, and there were also some fake profiles that were obviously set up by Match. When I would try to click on an "attractive" profile, nothing would happen. I got a few of those and tried to write to eHarmony support but that is apparently a black hole. No customer support numbers or emails visible on the website. After 3 months of wasted money and time, there was absolutely no communication. I will add that I am an attractive woman who receives a ton of emails on other sites. A few years ago this site was actually quite good but it is different in the way they match and it is the worst site out there.

Around a year ago, eHarmony auto-renewed my membership against my knowledge and wishes. When I caught the mistake a few weeks later on my credit card statement, I called the company to stop service and to reimburse my payment. I believed this had been done, so I no longer had contact with the company. Around two weeks ago, I received an email stating that my subscription had expired. I hadn't used the company's services in all that time and had no contact with anyone!

NIGHTMARE! Thought if I were a paying customer I would get better matches. Not so! Some so far away I never even heard of where they lived. The pictures, horrendous. Obvious that people lie about their age, really an auto mechanic with a doctorate??? And then all the free people who were just on for the ride. One guy had the guts to call me, sounded dead as a doorknob. Told me he didn't want to drive 30 minutes out of his range. Wished me luck! After one month of this nonsense I wanted out. Of course, I was DENIED my money back! Now I'm out 150.00 for garbage and fraud.

I wish I had read all the reviews before wasting my money. This site is the worst site I have come across. I paid for a year. Only been on the site for a short period. When you fill out distance, age, religion, etc it restricts your matches very strictly. Because I have distance set at 100 miles or less I have received very few matches, none at all in past two weeks. It always said working hard to find matches for you. (NOT!) I can change distance a little further away and receive matches from far off. (Makes no sense.)

After being on eHarmony for six-months under a contract, I decided it wasn't for me. I tried to disable the account before the auto-renew date only to find that it hadn't occurred. I asked that they disable the account and made it known I wasn't intending to use the account. They just referred to the T&C's and said they are not obliged to refund customers under that. The trouble is that they don't make it easy to find how to disable this auto-renew function. Very dishonorable. Would not recommend to anyone looking at online dating.

WHAT DO eHARMONY AND A BMW HAVE IN COMMON? ANSWER: Buncha Money Wasted! (my apologies to BMW who actually does make a decent car). So it's another day...and another email congratulating me: "You have 5 NEW matches!" Woohoo! Will the fun never end? Actually, yes, it did the moment I signed on with eHarmony and paid my $240 for a 1-year subscription! Now you're probably thinking, "These complaints can't all be true. I know several people who found 'love' on eHarmony." Yes, I know a couple of those too, but that was 8 years ago. My, how times have changed. Just check out the history of this company. You'll soon realize that it's rapidly losing market share and doing whatever it takes to survive, even if it means putting aside Christian-based values because the wolf is at the door and there are debts to pay.

I became inactive over a year ago on purpose as it seemed like a waste of time. For some reason they have been taking 8.95 out of my account every month after the one year expiration ended. I am on auto pay on that account so I wasn't paying attention to the charge. When I did notice it, I was upset. I went back to my inactive site, and tried to stop the auto pay that they had me on but couldn't figure out how to do it. I asked them if they could stop taking my email in from their internal email system expecting them to stop. Well, they didn't. Then I had Discover give me different credit card numbers and a different card. I was just looking at the spend analyzer on Discover and I noticed this little 8.95$ charge. Needless to say, somehow they came across the new numbers and are taking money from my account still.

I am a beautiful woman inside and out, who desired to meet a nice guy. I joined eHarmony because of all the commercials. I've been on it for 1 year, all the men look like pedophiles. It is a joke and possibly a scam because every customer service number automatically disconnects. I'm so disappointed at their claim to provide accurate matches. This is a joke, a complete waste of money and time.

I've used eHarmony a few times over the years, and despite the negative reviews here I'd have to say it's probably it isn't as bad some people have experienced. I've had two long-term relationships come from connections made on eHarmony. While the relationships ended, the reasons had nothing to do with using the site. Yes, eHarmony rations your matches at a rate of about 5-10 per day, and there's no guarantee that the matches you get are active users (especially problematic with the removal of seeing when a user's last activity was). However, eHarmony pays off for those who are patient and who believe in the process. Over time, I've had better and more dates from eHarmony than from any other online dating site.

Very disappointing experience. After about week and half on eHarmony I started dating my old flame. I had signed up for 6 month installment plan. I contacted eHarmony to stop service and was told only after paying for 6 month installment. I understood I got a discount and asked that they prorate my 10 day time at their full monthly rate and stop my account. They insisted I have to pay for 6 months before my account can get stopped. Horrible customer service. It took almost 2 weeks for them to get me a reply back via email.

eHarmony is horrible. The matches I have been getting don't have a picture attached to them and they are older than my age range after I changed my restrictions. I was very excited about the site because I have heard so many good stories. My Aunt & Uncle along with a couple friends found love. I did not want to spend this much money ($175 for three months) but because I heard it worked I did. I am very disappointed with the site and I don't even want to look at the emails they send. They have to approve the photos you upload and I can't believe the photos they allow. Half the matches I'm getting don't even have a picture and I was not aware that a picture is not a requirement. I was told some people are shy and won't add a picture. How can you be on a dating site without a picture?

Eharmony is a bunch of crap. First of all how can a machine pick who you might like and you the client have no choice of picking your matches. Second of all, you can't email directly until you waste your time answering stupid questions. All of my matches picked by the machine were a bunch of ugly dudes. Lastly trying to cancel the auto renew and you can't & to cancel your subscription. You have to call the 1800 number so they can try to convince you to keep paying mad money on a ** service. Eharmony is very expensive for a 6 months subscription. You pay $166. And if you are unhappy with your first month you still have to pay the whole amount.

Having tried as a paid subscriber a few different times over the past 10 years I have found eHarmony to be very useless. This recent time I got many matches and I reached out to many and got "0" "Zero" responses. For all the science behind their matches it seems to me they miss out on some critical components. People are attracted first to others as much by sight as any other aspect. To say it's all psychological is idiotic. In talking with customer service this morning and being very clear about my complaint the Spanish speaking customer service representative did not get my point which I restated three different times.

I went through the incredibly long process to the point where I was asked how many times I was married. As soon as I answered that as it was more than once, they could no longer help me! They didn't know why anyone could be married more than once so why are you going to discriminate?!?

I signed up for the service based on the ads, and only afterwards read all of the negative reviews online -- on this site and others. I know that's the ** backwards way to do it, but anyway... Having read the negative reviews -- many of them so vehement -- I got spooked, thought I was getting scammed, and immediately called the Customer Service line (844-544-3178) to cancel within the 3-day trial period and get a full refund. Long story short: the customer service rep was courteous, offered an extended trial period, and when I said I still wanted to cancel, she immediately refunded my money. The refund was acknowledged by Paypal literally within 1 minute. The customer service rep asked only one time whether I really wanted to cancel, and when I said I did, she didn't persist.

I joined eHarmony.com in March. I have reported 8 scammers and finally gave up because the only people that contacted me were scammers. There were several people who I was talking with that had their accounts hijacked by scammers. The security of their servers must be lax and their review process is flawed. I had one scammer contact me from 4 different accounts all with the same pictures. He had hijacked all 4 accounts and changed their profiles with the same exact wording and pictures. Perhaps they should install algorithms to compare the profiles and pictures before allowing drastic updates. The matches that I was given were way off compared to the matches from other matching websites. Thanks for letting me let others know of my bad experiences.

This is the third (and probably) last time I'll use eHarmony. First time was for three months, a couple got to email but nothing. Second time was for a year (at the bottom-basement price of $6.95/mo.) and had 20 get to email but only three first-and-only dates. This time was another three month with 4 getting to email and one phone number; left three messages and a text and no callback, so whatever.

I saw an advertisement for EHarmony subscription fee, advertised as $39/month and I joined online. Immediately afterward, I noticed that my account had been debited over $239!!! I immediately emailed them and told them that I could not afford to have an entire $239 taken out of my account at one time. They responded by email and told me to call the 844-544-3178 number, which I did. I spoke with an EH Representative who told me that I qualify for a full refund and told me to email their Trust & Safety Dept. I asked if there was any way that specific Dept could be reached by phone and was told, "no," only by email. I sent them an email a week ago and have not heard anything. I called the 844-544-3178 number back today (8/20/15) and was told that I would have to wait (again).

I joined eHarmony for a 24-month period. They never stuck to my geographic requirements which were not onerous and even included a large metro area it has been. Thus, the vast majority of matches I received were outside reasonable travel (more than 100 miles). From the start approximately one in ten matches turned out to be a scammer - pretty pictures (sometimes not matching), wanting to leave the site immediately and constantly asking for information leading to passwords, etc. It got easy to ID them... but still was an investment on my part. After the first six months there has been a constant decrease in matches to this point at which I do not receive any. In short, these folks are happy to take your money for a designated period of service and do not deliver.

Pure scam. I joined, paid subscription fees. A week later I got an email out the blue saying they were closing my account. They wouldn't say why only that it 'normally' was down to an issue with lying over personal details, which I haven't. They also stated they would be more than likely keeping my subscription fee and gave me a link to FAQ on their homepage. No proper recourse, no actual explanation which I would have been able to reply to properly; just an unceremonious email stating they were keeping my money and deleting my account.

These guys are amazing. I used the service for 2 weeks before I was told I was not eligible for it, because I am separated. That's okay. I understand. The problem was that they would not refund my money and gave me a long run around. Every response I got was "you're not eligible..." It was clear that they blamed me for the mistake on their end. I had to go to Paypal to end auto payments. At the time of this review, eHarmony has still not granted me a refund for a service that they will not let me use. I will never use them again, and I strongly recommend others look elsewhere as well.

I've had good luck with several popular dating sites. eHarmony is NOT one of them. It was a complete waste of time and money. In 6 months, they only matched me with 1 or 2 people within my preferences. Most were way out of my age range and more than 50 miles away! eHarmony draws loads of people in with "Free Communication Weekends" but most these people never become members. Yet you still get matched with them even though they have two sentence profiles, no photos and never joined! The worst is the scammers. The site is full of people who aren't who they say they are. I had to cancel my membership just to keep from getting constantly hit on by scammers. Of course eHarmony is the biggest scammer of all. They won't give refunds so I learned an expensive lesson. Steer clear!

Be aware that if you find someone within a month you will still have to pay for the year if you selected that options. They use deceptive practices to take your money. I wanted to cancel and was told too bad I still have a year to pay for the useless site before I can cancel.

The reason I say they are scam is that I signed up and I actually read the agreement but one thing is not true. They tell you - you have 3 days which is **... I never was able to cancel and they even tell you how to cancel. I followed the steps and I never had that option given to me. I've tried on my phone, laptop & desktop, no access and nowhere in settings. Then after searching & digging again I found an email for cancellation, I sent my case in that I have found someone but not from their site. So I didn't need the services. I barely got on the site and was always the same people. They were to get back to me via phone within 24-48 hours per the auto-reply.

The matches I have received are over an hour away. How could I possibly have a meaningful relationship with that kind of distance. They must not have a very large database I'm thinking. Have had very little to no response or feed back from the matches I have received that are local to me - are these real people?? I have been subscribed for just over a month and I so wish I wouldn't have spent the money. It was not cheap either. So dissatisfied.

My auto renew was turned off yet they still billed me for another 6 months. Totally unethical and very unprofessional - then try finding a phone number or an email address to contact at eHarmony - all hidden on their website. Unresolved at this time.

I feel like I got a bad deal on a used car... 3 matches in the whole time, I could of stood on the street corner and sold pencils with better success. Don't do it.

I cancelled my subscription to eHarmony awhile ago, but continued to get matches sent to my email. One day I clicked on the email and started looking at some of the matches they had for me. They had what I thought was a special for $17.95 for a month, turns out I signed up for 2 years and somewhere in small print there I have still not found, if you want to cancel you need to do so in 3 days. After my account had been compromised 2 times I called them and asked to have my account canceled immediately.

I registered for eHarmony 3 months ago and it has been the most awful experience with dating site I ever experienced. There are 3 main reasons why I would recommend people to stay away from this site. Believe me - You won't find "The ONE" there. Firstly, it doesn't matter what radius you are searching within, there will be a few matches that you will be receiving and the likelihood is 99% that they will disappear from the site the same or the following day. This leads to a huge scam problem going on on the site. Don't trust anyone on it!

I had subscribed to a 1 year plan and it indicated a monthly payment, to my surprise they took the entire amount. I did not like website, bogus matches and it was a terrible experience. I quickly stopped using it. I never agreed to renew it, they claim I agreed but they have a fine print and I kept getting message that it was about to expire that I needed to renew. I never did. To my surprise they started taking monthly payment out of my account; 2 payments so far. I was so angry of their deceitful business practice. I went and saw over 900 claims on BBB. What a terrible way to do business. I spoke to a representative and got 1 month back, but I asked her to request the 2nd one as well. She sent me an email with one refund and a claim for the 2nd one. But when I asked her to send me an email in writing that I cancelled she gave me such a hard time. I told her my bank requested it and soon after, very upset, she sent it. NEVER DO BUSINESS WITH THEM.

Does anyone else think it's a little odd that E-harmony.com doesn't have a customer service phone line? That's because they'd be employing half the continent just to handle the volume of their complaints department. In 2014, I first attempted to cancel my account with this company. They were sending me awful matches. It took me MONTHS just to get them to FINALLY STOP BILLING ME. They told me I had to finish out my subscription which would end 01/05/15. On that day I made what I thought was my final payment of $67.90. I lived in blissful ignorance. Entirely under the impression that my account was cancelled as they promised it would be. THEN...

I signed up for eHarmony for what I thought was six months and it turns out they were trying to charge me around $270 for a two-year subscription!!! I pay them $90 to start and much to my shock within a month another $90 was charged. I tried to call customer service but received a call center in India. They said they would send an email which they did to their US office. The US office said I'm out of luck and it's too bad. So I called and my card is lost so they couldn't charge me the final $90. I look forward to taking them to court. Do not use this dating service.

eHarmony has you answer hundreds of questions, likes and dislikes of a person you'd like to meet. I don't understand why I even wasted my time. They continually send me men that are serious smokers. I've never smoked. Men that are simply not my type in any shape or form. They refuse to credit my daughter's credit card even though they know their dating service is a scam!!! It is impossible to meet anyone, and if you do want to, that person has already cancelled his membership.

This is the worst dating site I've EVER joined. The fact that they charge so much, only makes it worse. I've had better luck on free sites, but figured I would try eHarmony in hopes to find better quality people. After being on for 3 weeks, I tried to cancel. They denied me and said I had 3 days to cancel after joining. It takes longer than 3 days JUST to fill out the profile questionnaire!? After 3 weeks I stopped logging in and they still refuse to refund me.

On 1/24/15 shortly after I separated from my husband I signed up for eharmoney.com. I was not and still am not legally divorced. I asked on 2/8/15 to be cancelled and refunded and they refused and charged me for a full year when I said I would not use it. I now have reported them to the BBB. They use false advertising. The matches I kept getting were miles and miles away and had nothing in common with me. It's a boring site that barely worked on my phone. They keep saying they have a 3 day cancellation policy, but there is also a policy where you must be legally divorced and I am not and still they will not cancel and refund. They can even keep the 1st installment! Terrible match site and terrible customer service. Do not use.

I tried to cancel my subscription with eHarmony this morning because the matches I was getting were bogus and undelightful and WAY out of my state range. When I called to cancel they said they couldn't do it because they had to get all the subscription money upfront to cancel my subscription. They tell people they want stories of how they met and when people do and they want to be removed and close their account, that is impossible to. That seems unfair to the so called new couples "if any". eHarmony isn't concerned about matching people they are concerned about getting the money. This is a big rip-off site. Please let everyone know that they are out to get your money not help people out. That old man on TV is pocketing his retirement.