eHarmony Reviews

I joined eHarmony on the advice of a friend. For the first two months there were no matches and the site always said they were working on it and to check back. Contacted them twice and was told I needed to expand the distance for matches. I told them I wanted to cancel and they charged my credit card anyway. Even though distance was important to me, there has not been one match in the state I live in. I would never recommend this dating site to anyone.

I was widowed over 6 years ago, after 22 years of marriage, so, when I decided after 2 years of grieving that it was time to move forward, I was really out of the dating scene. I decided to try the online route. I had always heard good things about eHarmony, and I actually got an email inviting me to try them for free. I filled out my questionnaire. (Talk about time consuming and exhausting.) I had a pretty specific idea of what I was looking for in a partner, and I really didn't think I was being all that choosy. I didn't want a long distance thing. I would prefer a widowed person, as I felt they would possibly be more understanding of the emotions involved in dating someone else after the loss of a partner. I did, however, check off that I would also accept single, divorced, or never been married. Instead of a match, I got an apology that they were not able to match me, but that I should not let that reflect on my chances for a happy relationship. I was left with the idea that they simply had nobody to match me.

I am one of the many who wish I had read more online reviews before signing up; I initially bought into the advertising and liked the idea of the "discretion" of this site - no bulletin board of pictures. However, after spending a great deal of time creating an attractive profile, posting pictures, etc. I found that almost ALL matches were hundreds of miles away; more than half have not posted pictures. My attempts to work out a better outcome with customer service have been ineffective. When I requested more matches from a large city nearby, they said, "They weren't in that kind of business" and "My matches were selected based on compatibility." So untrue & it's a scam; I believe they do not match us with people close by because they think we will then extend membership - give me a break!

I was constantly getting contact requests from profiles which were mostly non genuine, but related to the site operations, with the aim to make me pay a subscription. Eventually since I was not fooled, my account was deleted. Meeting real people through eharmony is not likely in my opinion.

Matches delivered have not been active over a month. Even after entering information, very few responses. Any little extra costs more money. Website not user friendly. There is no negotiation for reimbursement or even to end membership before they get all the money you initially signed up for. They take the money and do not deliver. Terrible service. It's all about the money and nothing more. I would not recommend this service to anyone.

It's surprising to see that in this day and age, a site with this much discrimination and bias is allowed to exist. I had already heard they were biased against non-Christians and Gay People from the news, but they wouldn't even let me register because I'm Legally Separated and not Divorced yet. The Government Really Should Step in and Shut Them Down For Good.

On 29th December 2014 I watched a TV ad offering a free eharmony service between 26th December 2014 and 1st January 2015. I attempted to sign-up online then selected the 'Find my matches' button - nothing happened. I opened the site via another link, which displayed a different title page - it displayed 'This email address is already in use.' Not defeated, I selected the 'Forgot your password' option - nothing happened. This prompted me to check their name on forums, searches and review sites - the results were disconcerting. I'm now just grateful to the people who took the time to warn people like myself about these relentless scams. Thank you!

Joined two weeks ago. Asked for specific age range and 25-mile radius from my zip code. Every day, I get five "old geezers" minimum 145 miles away. Every day, I write their customer care department and complain. I only signed up for a month, but it's like throwing money away. I belong to four other sites, and all of them allow the option of searching through their database with mileage/age as a criteria. The customer care department tells me to WIDEN the age and mileage so I'll get MORE matches. In other words, even more of the same mismatches! Complete and utter waste of money.

EHarmony auto renewed my subscription. I called within one day of this happening and asked for a refund because I had not been on the site in months. I had to email them which I did and wait for a response. They denied the request and will not assist me in any way. This site is a scam and only want to take care of complaints via email so there is no one to speak to. Don't give them a chance to scam you.

I joined eharmony because I was in the process of divorce. Well I decided that I wanted to make my marriage work. So I tried during the trial period to cancel my subscription however they told me I could not and I said but I have not been pleased with the service and I decided it is not for me. I sent them both email and spoke to a representative to cancel.

Wish there was negative stars. After Eharmony had a security breach they closed my account with no explanation and no refund. They have a fake customer service person named "Stephanie” that was no help. Be very careful. They are sloppy with your credit card and personal information.

I read the previous complaints and their contents are all too familiar. I have encountered the same run around. I have filed a formal complaint with the BBB of Los Angeles and still working with them to resolve my issues. I have also filed formal complaints with the Attorney General Offices in CA. and NY. I suggest that members do the same. This site does not adhere to their presentation or delivery of services. It's a total rip-off.

Phone # 800-951-2023 not in service. There is no service or possible connection to possible dates. Too difficult to understand. How do I cancel or get money refunded? This was supposed to be stress free. It is NOT!

I sent the following note to the Department of Justice. I agree with countless others, eHarmony's billing practices are not in the favor of the consumer. The product is also not for everyone, and the consumer should have a way to opt out. I also provided the link to Consumer Affairs. Enough is enough:

Knowing that the best services are often not free, I signed up for Eharmony while I concurrently used a free dating site. Eharmony was a complete disappointment. Most days, I did not receive matches. They suggested that I widen my match profile (to do that, I would have had to include individuals 30 years older than I) as if that was the problem. When I did receive matches, they lived as far away as Australia or South Africa. Maybe 5 times, I got someone nearby. The page itself is not user-friendly and the profiles are very hard to view.

I had a sleepless night and completed my profile, with some satisfaction; however I was only allowed one test to verify my ID. I answered the questions correctly but was forced to try and manually fax in the form. I have it ready but do not have a fax machine and would like to try and remedy this some other way.

I signed up to eHarmony and their service was awful. My matches were not even in my country. Their website was so non user friendly that it did not give me an option to turn subscription off. Now months later 5 days before Christmas they charge my banking account over $200.00 which took away my child's Christmas presents! I called to get a refund and they gave me the run around and told me the only way to get a refund is to request it via email. They then stated that if they choose they will not refund me at all. I am not stopping here by any stretch of the imagination! BEWARE OF THIS SCAM. DO NOT USE E HARMONY unless you want some bologna company to take your money and not provide you any service in between and ruin your child's Christmas!

It takes 30 minutes to create a profile and answer all the specific questions. After 30 minutes, I was provided with 8 matches - all without photos and half in different states. No mention of when they were last online. What a mess!

I signed up for eharmony and intended to pay 3 installments of $55.80. Well I decided I didn't want to use eharmony so I called their 800 number to cancel because it clearly states that you have 3 days to cancel your subscription to receive a full refund. The rep I spoke with would not cancel my subscription but extended my trial period for an additional 5 days. She said if I was still unhappy with the service I could call back again and cancel. I called back on the 4th day of the extended trial period to cancel. After a lot of hassle, she said she would cancel my subscription and issue me a refund. The next month I noticed that another charge of $55.80 had been taken from my account and the initial charge of $55.80 had never been refunded. I immediately called and spoke with a rep who said she would email me a refund and cancellation correspondence form. I received the form immediately, stated what I had already done and the dates and had to wait 7 to 10 business days for a reply. When I finally received a response back, they said they denied my request for a refund. They didn't say why, just that they looked into everything and I would not be issued a refund. Do NOT sign up with eHarmony.

I wish I would have read the reviews. They make you pay for this crappy website even when you want to cancel it. I will make sure everyone I know doesn't sign up for it. I encourage you to do the same. If you want a dating website try Pof, badoo, either one of those. DO NOT USE THIS SITE. You will regret.

I personally think e harmony is mainly a money making operation taking advantage of people not comfortable looking for dating after being 50 years old and maybe just finished an ugly divorce or the death of a long and true loved one so be careful and cross your fingers. So far I have met people I wouldn't take to a dog fight let alone dinner. Really disappointed in wasting my social security enough said.

This website matches me with profiles that haven't been on in months. I write to people and they don't write back. I can't even close my account or at least hide my profile. This website is the worst one out there.

The people they match you with are a joke. I have over 50 women I've sent questions to and they all have NOT been on the sight for over 30 days. The two I actually started to email were removed by eHarmony. I asked for a refund after two weeks on the sight and was denied as well. This site is fraud at its best; steer clear. The questions they ask are a joke as well, real scientific. Do you agree, not agree, neutral, totally disagree, or strongly disagree. The site is a total let down.

I have been on this site twice now to no avail. 80% of the "matches" that were sent to me were "no longer available". I know that it took me forever to get them to remove my information the first time I didn't want to renew my membership. After numerous emails, I finally got an answer and they told me my profile was listed as "no longer available". In other words, I was still in their database being sent to others as matches. I find this completely dishonest and disenchanting. Many of the matches I was sent were from out of my selected area as well. I would get matches from provinces away if not an entire country! Very disappointing. I for one am done with this site and will not be back. It makes me wonder if all dating sites lie like this one.

I am lucky if a get 1-2 matches a week. Many haven't even been active for a month, most don't have a picture, so I wonder if they are paying at present. They suggest I widen my circle by increasing the distance. I've selected 30 miles, and this always end up being more. I don't want to travel long distances to date.

I have been very dissatisfied with eHarmony, not getting suitable matches, matches well out of my remit, too old, too young, too far away, blah blah blah, you get the picture or even responses to my emails on how to resolve my issues. I have therefore taken matters into my own hands and I am no longer prepared to pay them anymore money (being over jealous I had taken out a 6 month contact) and contacted my bank who have said that I am in my rights to stop any further payments taken by eHarmony, which I have done. I wish I had read feedback on eHarmony before I had joined. This is by far the worst dating site that I have ever joined and frankly has put me off from every joining another one. My advice to anyone joining any dating site, read up on feedback first, it's there for a reason.

I subscribe eharmony with a multi-payment system. 3 months at 19.90 USD and my subscription will be active for 6 months. My expiration date was December 1st. By December 1st I tried to cancel the automatic renewal and I face they has charged another months (and according to eharmony customer contact other 2 months are still pending). I request the immediate cancellation and they said: NO.

Joined eHarmony because a family member found his match there and that's why I gave it 2 stars. It's strange most reviews from other places that I found give them good scores. Hmm, wonder who eHarmony is paying to give them good marks. Well yes indeed I agree with plenty of the other reviews here that I should have checked before subscribing. Got lots of "matches" but way too many of the women were not what I wanted, and the (active) ones who looked good might visit your page but don't respond to anything. Almost started to take that personally, but then I come on here and BOOM, countless others have the same experience. And when the matches are not good or too few, yes, eHarmony does indeed blame the user one way or another. I think they said I was being too strict or something to that effect. Excuse me, but the user should be strict when finding a life partner, IDIOTS. What sorts of fools do they take us for?

I have been a member for about 3 months. Not one man has even contacted me and I am good looking for my age. I have tried to send their questions to a few men (when I can find one that is not ugly and fat) and no replies. For what they charge, this site is the biggest scam out there. Do not join!

After asking for even a partial refund and being told no, I am now on a mission to educate everyone about how the site is as much of a scam as the matches I've gotten.

You cannot choose your matches, you cannot look at men's profiles. Eharmony send you 5 matches per day, yes, just 5 new per day. Men that ARE NOT EVEN CLOSE to what you asked for: old, short, bold, fat and ugly. Join match.com, don't waste your time and money on eharmony.

The tv ads were always enticing! The whole idea of doing a long winded personality test and having potential partners matched up based on personality and compatibility was really reassuring. Unfortunately the site has a 3 month probational period. I continued to be disappointed in my matches as I soon discovered that these potentials weren't as compatible as I expected. Being on eharmony was like being on any dating other site, there was nothing special. It's not a guarantee you'll meet your ideal someone.

I purchased my daughter a 6-month subscription as a gift, payable in 3 monthly installments of $79.90. That's what I thought. Monthly withdrawals continued in my account after the 3 payments had been made. I didn't realize I had entered a special ring of hell known as eharmony's "auto-renewal policy". During the sign-up process, the unsuspecting sucker (me) failed to un-check the box (didn't see it) marked "auto-renewal". This apparently entitles eharmony to make withdrawals from my account for the rest of my life, in the amount of $79.90 per month.

This service ostensibly uses a special algorithm to provide you with matches. In my case, the algorithm decided I should travel from California to another state to meet the man of my dreams. EHarmony sent me matches from Carson City, Nevada, Canyon Creek, Arizona, Mesa Arizona etc. I found it very upsetting to get emails from eHarmony each day declaring they'd found a "match," -- who lives five to seven hours away. When I complained, they claimed the setting were wrong, however, one customer service supervisor said that meeting someone in another state is totally feasible and that the person is compatible with me -- even if he lives in a rural area and I'm from a big city, even if I'd have to drive eight hours to meet him.

I subscribed to this site and was immediately disappointed. It took them over a week to send me so called "matches" then when they finally did send me people they deemed compatible, the people were completely inappropriate - one man was 75 years old (I am in my 30's and specified that I was seeking a partner within the same age range) and two others were morbidly obese. When I called to Chanel and request a refund, they said that their cancellation policy was within two days of subscribing -- but it took them a week to send matches! What a catch-22! I subscribed for three months (complete waste of money) and within the last two months, they have provided me with zero matches! This site is a scam, do not believe their ads and do not let them steal your money!

The matches are more than 50% unavailable. They keep sending me the same guys that I've moved on from. I ran into some very angry men who think I'm tired and don't want talk on the phone in the middle of the night as playing games. Weird! You cannot cancel your membership after 24 hours even if it’s 24 hours 1 minute. So I'm stuck with it. I tried to enjoy it since I was stuck but I give up! The only way I get matches is if I accept every Ethnicity, people on the opposite coastline and men who are 5'7". Which is OK, but come on - that's way out of my preference. The 5 questions you send remind me of kindergarten notes of “Do you like me?” Check "yes" or "no". I have wasted my money and hope eHarmony enjoys all the lonely, desperate people’s money, that will never find anyone on this line because their only charisma won't show up on this stupid matchmaking site.

I joined eHarmony to just how persistent this site is in getting your money. The day I joined (not subscribed), I had 28 matches. This was before Thanksgiving. A free communication weekend was coming up and I was excited to see what was going to happen. Once the free communication period began, 3 of my matches "left the site." Only 2 of the matches out of the remaining 25 were a "complete match." The rest were just outside my settings. I began communication with a promising man named Steve. His profile was funny and I sent him a smile. It said he was interested in me and I sent him my questions and he sent me his. I made my answers a little more personal. His were generic but, no problem. Then we got to the makes/breaks list. He sent me his, I sent him mine. That's where it stopped because from there we had to go to the dig deeper section and I never heard from him again.

Horrible matches... Never got through to actual conversation with the few who did respond to the questions or to the ones who initiated questions. Website and App useless due to how glitchy they are. If this site were real I would have had several messages... not to sound big headed but I'm a very attractive girl and just got talked into this by a friend to try to find a better guy who was more like me. Couldn't find a way to cancel, so I called in. I was told if I wanted to cancel I would have to pay $150....WTF?? I signed up for the 3 month plan at $49.90 every 3 months... He then tells me I signed a contract for 6 months. Nothing he said made any sense as to how I would end up paying another $150 to cancel an alleged 6 month program when I had already paid 3 months of it. I called my bank, filed a dispute and will be getting a new card. Please don't go with this company. Use plenty of fish. It's free and it works. I have met a few really decent guys on there and actually dated one for a year several years ago. It's legit. This site is a scam.

I also had my membership automatically renewed. This despite the fact that I lost an hour of my life trying to find out how to do so on the website. And eventually managed to cancel it, or so I thought, well in advance of the deadline. I foolishly didn't take screen grabs. They have refused to refund the £100 they collected. And insulting have kept reiterating their auto renewal policy, which I was already well aware of hence my effort to cancel my membership in advance. They clearly thought I was a liar, not great for a dating website. Also, their phone customer service was appalling. They are patronizing, don't listen and are slow to respond. All I wanted was a refund and an apology. I shall certainly be warning everybody I know not to join.

I have been a on and off subscriber of eharmony now for a year. Have also been a subscriber of other websites. I have met some people there. Not a lot. But let's face it, the time it takes to setup the profile is so long many people give up half way. The good thing about it is that you get a lot less scammers than on other sites. eHarmony is not for everyone. Unfortunately they won't tell you that.

Sucks big time - they send you your match and every time you respond the member is no longer active. How does that happen when you get it the same day. They are liars and out for the money and the dude on TV and his precious granddaughter are all frauds.

Please don't bother with this site. The iphone app rarely works. No visitors to speak of. No one responds and ALL my matches are states away! Yes, my settings are all correct. It's funny how the other sites I'm on, I receive daily messages and visitors but not on this paid site. Waste of time and money.

My membership was auto renewed without my consent. I tried to log-in to the website to cancel/terminate my subscription and delete my profile but instead I had to answer a lot of questions. I decided to answer all of them thinking it would take me to my profile and it took me to a page where it said it can't help me find a match. There were no links, nothing that would allow me to cancel/terminate and delete my profile.

Subscriber BEWARE!!! About 5 wks before my 6-mo. subscription ended, I knew I didn't want to continue on this site since the holidays were coming up, so I took SPECIAL PAINS to go through their maze of hoops to be sure Auto-Renewal was turned off. Then 2 days after my subscription was ended, guess what appears on my bank statement! YES, they charged me for another 2 months. When I called to ask to have this removed, I was told I'd have to jump through more hoops to send a plea via email and then they'd take 7-10 days to 'let me know.' WHAT?! Don't ever use this site! They don't follow your preferences of the type of person you're looking for and they try to make it impossible for you to cancel. A RIP OFF? YES! You'd find better quality dates in the grocery store.

I signed up for EHarmony being a single lady looking for a nice guy. None of the matches I received were my type, let alone lived within 5 hours of my home. I live in a city! Not a remote district! So I ended up paying for the subscription anyways cause I signed up for it. All of a sudden, months later I get a charge of $55.80 on my Visa from EHarmony. Weird since I don't use their misleading service. I call them and the lady I talked wasn't able to help me but took my information. Soon after, I receive an email. I continued to get charged 2 more payments of $55.80... a total of $167.40... over the past three months. Let alone the first $167.40 I ate for signing up (Yes, I am a single mom of two kids but that's not the point).. That's a total of $334.80 taken where I received nothing but a headache!!! I feel completely taken advantage of by EHarmony and they need to be stopped from their false advertising and sneaky scams!

I joined under a 6 month offer. During that time I realized "edating" was not for me. I tried to take my account down, could not find anywhere on the site to deactivate or cancel my account. I phoned through to be advised that when the 6 month subscription was up, the account closure button would populate on my profile. I should have been immediately suspicious. Why doesn't an account close/deactivate button appear until the end of a subscription? I'll tell you why, because on that very same day, a further 6 months is automatically deducted from your account! This is an automatic setting they have organized when you signed up and didn't read in the terms and conditions.

I have been on eHarmony before over the last few years. However, I must echo the complaints others have written below. Something has happened. The matches are clearly not compatible. Being recycled, no pictures. No one responds. I was matched for the past 6 weeks with the same 3 people even after I close them. It is not what they advertised. The fact you can not close the account even after you paid is unbelievable. This is just one step away from a scam job. Not sure what happened but the underlining principles of the site have changed and no longer providing quality matches. Do not join. You have less control over matches and that just means they are taking our money.

I've been on Eharmony for almost a year & it's by far the most expensive dating website out there. You expect the quality of the website and mobile app to be reliable, fast, bug free, but it's nowhere near it. My mobile app crashes constantly, matches don't load, I don't see notifications on the phone, but see them on the website. The website is extremely buggy and suffers from countly issues.

I signed up for eHarmony on Feb 2014 and quickly realized that their services based on my experience were not at all what was advertised and I called them to say that I was very dissatisfied and wanted for them not to take any more money from my account. I was advised by their customer service person that I had to pay for the remainder 2 payments because they were part of the agreement and that I should give it more time and that they had a really good success rate. I was also advised that if I didn't do anything I wasn't going to be auto-renewed. So I didn't worry about, but when Sept 1 came around they took money for the account and I had to not pay some of my bills so I wouldn't go negative on my account.

Do not pay a cent to this website. The whole dating thing and matching up is a scam. Every day you get 10 random profiles with the most complicated process of communication. Been on this website for 1 month and haven't seen one interaction. As soon as you contact a member you get a message that they have left the site. It is the biggest sham and money wasting website.

I rejoined the site after being away for about 10 years. It was better several years ago but highly restrictive. Now, they just pad their numbers and most of their members are inactive. I signed up for six months. Within hours, I started getting bombarded with junk mail. This company sells your email address as soon as you click the button and they've secured your credit card information. I filled out every section and answered every question possible. I only received maybe three interests, which all appeared to be fake profiles or scammers. For no apparent reason, once we got to the section where I can ask my own personal questions, communication would always be closed. I find it hard to believe that no one would even browse or open my profile out of curiosity.

STOP! I strongly suggest you use another dating site. My daughter gave me a "gift" that turned into a nightmare. I was never able to get local matches or photos due to "problems with my password". They automatically renew for 6 months and refused to stop charging her without MY okay. Hmmm. Forcing a third party to pay for another person's account?? Said she could cancel her CREDIT CARD, but would still be charged!! What a scam. The helpline person "acted" confused, told me to email someone else who would respond in 10 business days!!! That is another way to avoid taking care of the problem while taking your money. The attorney general needs to be aware of this forced third party billing.

As a trial member of eHarmony I discovered that if a paying member were to write me back, I would not have the opportunity to respond without paying a membership fee. Effectively baiting or coaxing trial members into conversations (that include un-witting paying members) that they cannot complete or respond to. This blocking seems deceitful to trial members and worse yet, leaves paying members curious or disappointed as to why they get no response. Seems eHarmony consciously dupes both clients and trial members for more revenue.

I have been a member of eHarmony for several months. They offered a complete personality profile for a "fee"... I paid that fee and never was able to get my detailed profile. They also have very few matches and the men I met were not "matches" for me. They will not communicate with anyone... It's impossible to find out how to reach them. It's a lousy and dishonest site.

I subscribed but in 14 days there are not members in my geographic area up to and including 100 miles - I got referenced to men hundreds and thousands of miles away and that is completely useless. When I called to cancel, I was told that I owed them hundreds of dollars for cancelling. I told them they had misrepresented their membership and the membership was absolutely useless to me in my geographic area. I told them I was going to go to my credit card company and they smugly told me that "it would not do me any good". I told them I was going to do that anyway.

My experience with eHarmony this year has been quite different from my experience years ago. I've been on for nearly a year and have found ONE person that I felt was a match. The eHarmony system sends matches for expired accounts. If the picture is not on the account, that does not necessarily mean that the person has not posted a picture but more likely that the account is no longer active. My guess is that eHarmony is hoping that if you'll nudge the person for a picture then they'll re-up and eHarmony will get more money from that person. It happened with someone I had been matched with and once we got to talking that's how I figured out what was going on.

Was browsing and the site was lagging really bad Nov 3, 2014. I'm not a very patient person and clicked a dozen places to find myself subscribed to the "Incognito" feature. Immediately I used the feedback button on the lower right hand corner to complain and asked to not charge my credit card or give me a refund if the charge goes through. Then replied within minutes to the incognito charge email sent to me to say it was a mistake due to lagging site (I tested other sites at the same time, youtube, msnbc, and it was definitely not my internet but eharmony.com). I got no response to these 2 methods of communication and today Nov 8th, 2014 sent them another email using their help section. They refuse to refund me for a service I never used and will never use which I inadvertently clicked due to THEIR technical problem. They just want your money. They don't give a crap about customer service or you.

I cannot believe how useless this site is! I just subscribed and am dumfounded, and worried, after reading these reviews (which I should have done before paying!). Matches are NOTHING near what they have made me require. Functionality is poor, glitches galore. Settings? Why bother! If there is a lawsuit, I am in. How can they get away with ripping people off like this? I am so angry right now.

If you do not pay for a subscription you cannot actually talk to anyone on this site. They set up questions and answers in a multiple choice format for you to send back and forth. You can only do this twice before you have to use their email system. If you aren't giving them money--you cannot send or read any emails. Therefore you cannot actually interact and meet your matches. If you try to put your personal email on your profile they delete it right away. And they say you are matched with people whom their system thinks fits you... wrong, anyone that creates an account in your mile radius is matched with you. Again, if you don't give them money you are just wasting time.

My problem with this site is the so-called matches. I have been on a subscription for almost a year and have yet to meet anyone. 90% of the 'matches' are way off and the other 10% either scams or appear to be bogus matches because when I respond to a request to communicate I get a message saying 'sorry this person has moved on'. If that is true why contact me in the first place. I can't wait for my subscription to finish, a waste of time and money. Beware about subscriptions and the company practice of auto renewals.

My account was deactivated more than a year ago, so I decided to delete my pictures. I cannot delete all my pictures. Then there is no phone number to call, you have to email them. Why can't I delete my pictures on a site? Is it for the site to get popular? Making people believe there are loads of attractive people on the site when a lot of the accounts are deactivated!

So I joined eHarmony over a year ago. I signed up for the installment plan, and after 2 weeks of unsuccessful matches started thinking I should cancel. I decided to give it another 2 weeks. All of the matches that I had, none of them were compatible, none of them were in my state, they were too old, they had no photos, they were not active members. It was a nightmare. Finally after a month I decided to cancel. So I searched for 2 days to find a customer service number because there was none listed on the website anywhere. I attempted to cancel, operator was so nice, she was friendly, professional and flat out nice but she kept saying no. She kept saying "we will not cancel it." She kept saying "it's your fault you didn't cancel it." She kept saying "you have two more payments and then after that we will cancel." I did not believe her. She was so sarcastic but yet very cordial almost mocking.

I had been feeling incredibly discouraged with the inappropriateness of the matches I've been receiving despite the supposedly thorough and unique matching process Eharmony markets. They keep sending me matches from other states, which I have indicated I'm not interested in. Are there really almost no matches in New York City, one of the most densely populated cities in the country? Although there is nothing objectively wrong with my profile, I have gotten only about three responses out of 150 who have supposedly viewed it. When I inquired about the lack of response I was told to add more photos, which I did. No use. I just find that very strange.

I wish I had read up before I signed up -- but I, too, have been seeing all the hype, and as a single mom of 4, and a mature professional, I thought this might be a good way to meet people. I was on the app on my phone and it said that the service had a special cut rate for 11.95 a month. I thought "ok," 12 bucks to check it out, that is harmless really. I logged in to paypal and processed a payment. I did not pay too much attention, until the next day when I received a receipt from paypal in my email. They had charged 71.80 and I was set up on a payment plan, my next payment would be 71.80 in November, with two additional payments coming out in Dec and Jan. WTF is this?! NO.

In the last three days I have received a request from three different members wanting to correspond. I have been contacted by email from eharmony that all three of these members have had their individual sites compromised and eharmony has closed their accounts. I have tried to contact eharmony by phone at different times of the day and night and gotten a busy signal. Does eharmony only have one phone line? Has their site been hacked or are they ignoring their paying members? I want my site closed and all of my information deleted but can't do it online. I need to speak with a customer service representative and have no way of contacting this company! HELP....

I signed up for 3 months of eHarmony even after reading bad reviews (MY FAULT). I was matched with 60% of people who did not have photos or who, after clicking on them, were no longer active. In fact, during the time that I was not a paying member, I actually had people viewing my profile (how could they if I was not a member at the time?). After the 3 months, I was horrified to find out that I had been charged again because they auto-renewed me to 6 months for a total of $204. I was never sent any email alerting me that I was about to be charged as other companies do (i.e. iTunes will send me an auto renewal notice for Pandora, and tell me they are about to charge me).

I do not like this site. I have watched the ads, and it sounds so very true. I joined after becoming a 79 year old widow living in a very sparsely populated area of Georgia. I called after the first week, to have my profile removed, and they refused. Said I would have to pay over $100 more! I have not used their site more than two weeks! My confirmation number with them for a 24 month basic membership is first payment of $55.60 Confirmation #**.

Since signing up for eHarmony I have never received one flirt, smile, or email. All they send me are matches with men who are from other states. They will not refund my money either. Other dating sites like Our Time and Christian Mingles are very productive. Many interested parties. eHarmony is a waste of money. Run by a so-called Christian.

There are no special algorithms. My first day on the site they matched me up with my abusive ex-husband! I am a very visual person and the men they matched me up with were not even close to what I stated I was looking for. I'm a tall, fit woman and they matched me up with short unfit much older men. When I cancelled my subscription they automatically renewed my subscription! I fought for months not just with eHarmony but with the collection agency they sicked on me! No special algorithms, just a money making machine that dumps just anyone in your box.

In anticipation of what I knew to be an automatic renewal system, and prior to that automatic renewal, I contacted eHarmony support via the web portal on multiple occasions requesting technical help - the cancellation "button" was NOT appearing on the account settings page, directions for which I followed to the letter on two different browsers, cancellation of the account, explicitly expressing that I didn't wish to renew. I was not at that time objecting to completing a set of charges that had already begun. I was indicating that I wished no further renewal occur. The company has no "record" that I attempted to contact them and began charging my account without my knowledge or authorization, frankly resulting in late fees on an account which should have had a zero balance.

So according to the commercials, they say communicate for free today. When I went to sign up there was no free trial, or way to communicate for free. For 2 months in a row I have been charged over $60 a month for services that do not meet my criteria. I get many "matches" who are 20 years older than me and live 100's of mile away. I tried to call to cancel my subscription, but they said I would be charged for the entire year anyway - regardless of whether I cancelled or not. This is just a terrible way of doing business. If you have a good service you shouldn't have to con or trick people into getting it. I will not recommend this site/company to anyone I know.

Scam to take your money. Do not provide even 25% of promised service and refuse to give even partial refund. There should be a class action against these scumbags.

I tried to call 3 different phone numbers. They all would ring once and then hang up. I emailed and today I found another #. The rep. said "sorry can't help you, but I'll email you a link." I kept asking her for the email so I could write it down. She kept evading my question repeatedly. She kept putting me on mute so she could confer with another rep. on how to answer my questions. Finally she said that she did not have it. Really??? I know when there is someone lying to me and she was. How can she sleep at night knowing that she works for a deceptive liars, cheats and thieves. They got me on 2 different credit cards. I called them both and disputed the unauthorized renewal, even though I haven't been on the site for over a year. I specifically checked the box for "no auto renewal". But they fraudulently billed me anyway. Watch out!! Be assured that I will contact all the organizations that look out for us consumers. I will get my money back one way or the other.

My first week on eHarmony attracted 4 men who all wanted to go directly to email and provided email addresses in their messages. Initially I was flattered that I received these emails and I replied to one. Upon receiving a 2nd message I noticed that his grammar was different and sloppy. Very different from the first email and when read out loud, word for word it was structured with an Asian influence. BINGO, all of the email messages were similar. SCAMMERS in my 1ST WEEK (eHarmony responses attached).

I use to like eHarmony when their matching system seemed to work and my matches replied to my messages and actually looked at my profile properly. That was in 2013, when I joined for 3 months. (I got one date out of it all, for the grand total of £20 per month for 2 months.) I took a break from the service and decided to restart my search for love in 2014. I'm a 32 year old female, did all the usual things with my eHarmony profile - answered all the questions, added photos and the usual likes - movies, cute animals and long walks on the beach... (You get the picture.)

Firstly, out of every 13 matches they send you daily, on average 11 of the matches say they have not been online in over a month! Then there is no search option to allow you to browse so you have to wait 24 hour till they send you another dud batch of matches. And to top it off today, they send my perfect match to me, a 26 year old single mum! I'm old enough to be her dad! Then eHarmony refuse to refund me because apparently you have only 3 days to cancel your subscription. However I did contact them two days into my seven days I have been a member and voiced my concerns as to the site's legitimacy. At no time did it say I only had three days to cancel!

Seeing a deal online to get 3 months of service for $29.95 I decided to give eHarmony a try. I tried to stay optimist but was shocked to see that most of my matches didn't meet my match criteria which was not that picky at all. But I would be sent almost 10 matches a day most of whom I was not interested in at all. This probably should have raised a red flag since I had spent hours setting up my profile and answering in-depth questions. I became even more concerned when literally every single guy I sent a message to I never heard back from. I can understand someone not being interested but the fact that not a single one of them did was a little strange. I also noticed that a lot of them did not have an active status in a while.

Called to cancel. They Refused to cancel until all payments were due. Promised that they cancel after that. However, a year later I find charges on my account. I never had a single good match either. I've been on three different dating sites, and this one is the worst! Try OKCupid, or Ascended Hearts. Both sites are honest and relevant.

If you have purchased eHarmony service within 2 months (60 days) and you are not happy about their service, you can call your credit card company to dispute the charges and very likely your will get a refund from your credit card company. I called American Express today to dispute $245 charges. To my surprise, American Express refunded me $245 right away and explained to me that too many consumers disputed eHarmony's charges. American Express just refunded automatically to everyone if the charges were made within 60 days instead of going through the trouble of disputing with eHarmony.

I have experienced all the same problems as every complainant on this site. They can not deliver the product they promised and they send matches that don't exist. You click on the link and it says that match must have been a fraud... You know this???? Yet you continue to take my money no matter how many times I have called and emailed to get a cancellation. SO... here is the information for the Corporate office. Let's flood them with complaints and go online to **. File a complaint.

It has been almost 4 years since I met the Love of my Life on eHarmony! If it wasn't for eHarmony, we would have never met! We have been happily married for over 3 years now and we have a beautiful daughter together! I would recommend this site to anyone looking for their true love! I have read posts about people getting over charged or not being able to cancel their memberships, well we didn't have any problems at all! I wish more people who have had a wonderful experience like ourselves would post on here!

I joined eHarmony out of curiosity, thinking it might be a fun way to meet people. eHarmony promises compatibility matches and all these unique features separating it from other similar websites. However, after about two weeks my "compatible matches" started filling with people who were severely opposite from what I had indicated in my profile. I was being matched with people well over 10 years my senior and people under 20, teenagers, people I had nothing in common with, and people who were far outside any indications I had made in my profile. I understand eHarmony can't be held responsible for the people who lie on their profiles, but they certainly should not be promising unique compatibility matches when there is no compatibility even considered.

I signed up in early October and after a week decided the contacts etc did not meet my area of interest. I did not know or realize that since I decided to use their payment plan that my request to cancel the account was not allowed until I paid in full and then there was no refund. I argued this matter until I was blue in the face and denied the right to speak to the person in their Trust and Safety dept that made the final decision. MA laws regarding contracts made in person or online requires full disclosure of all refund and cancellation policy prior to enter into the transaction. Their sign up page does not disclose this clearly......basically they are online thieves.

I was asked right away to email this person at his private email as his acct was being closed. Pretty much right away, he started telling me how much he cared for me and what a great match we were. His wife was killed in a car accident, he was going away on business to Turkey, when he got back we would meet. Couple days before emailed me, his contract fell through, he needed money, could I let him borrow and he would pay me back. 30 days of 2 and 3 emails every single day! Even though I had a feeling something wasn't right, I fell for the guy big time. No, I didn't send him any money because I had heard of these scams so I was very lucky but I was head over heels in love with the picture of the person I thought I was emailing with.

Basically 65+% of the matches are non-paying members. By trying to communicate with them I have become a sales tool for eHarmony. By narrowing down the parameters I end up with very few legitimate matches. Literally 1 would receive 5-10 a day and all but 1 would not have "ACTIVE OVER A MONTH AGO" as their status. If someone hasn't been on for a month then they aren't paying (my conclusion, could be wrong). This site is a joke. I DO NOT RECOMMEND THIS SITE TO ANYONE.

I joined E-Harmony probably 8 months ago. Surprisingly, it doesn't have the search option so one is subject to the "supposed" compatibility matches that E-Harmony ascertains. However, worse than getting matches that I have nothing in common with, IS THE FACT THAT I GET MATCHES FROM LADIES WHO HAVEN'T BEEN ACTIVE IN OVER A MONTH!!! Why didn't I get those matches when the ladies were active last month??? Why does E-Harmony wait till these ladies have been inactive and then send me their "match" (and we typically have nothing in common)? Even worse than above IS THE FACT THAT I'VE EVEN GOTTEN MATCHES FROM LADIES WHOSE MEMBERSHIPS ARE NO LONGER ACTIVE!!! Why didn't I get those "matches" when the ladies were members???

I really wish I would have read up on eharmony before joining the site. 8 weeks, 100s of mismatched matches from out of state that you cannot even delete or hide. Of 18 eharmony emails I sent to so called matches, not one response...... not one. Like others have said in previous reviews, there are plenty of other websites that are near free or even free. F - to eharmony.

I began receiving notices at work from eharmony saying men were interested in dating me. I am a heterosexual man and have never registered with eharmony. I contacted eharmony immediately about the fraud. eharmony refuses to tell me anything about the fraudulent registration. Eharmony also refuses to disclose what was posted or shared about me through their services. I and my girlfriend are now receiving telephone calls in the middle of the night from strangers. Eharmony is protecting the person who committed this theft of my identity.

First off all dating sites are SUPER shifty. Make sure you read ALL the fine print because they are counting on the fact that you won't. It's so easy to become trapped in a year long contract like I did. And don't bother contacting their customer service because they are WORTHLESS. I spent a year looking at matches that were states away when I specifically asked only to be matched with people less than 50 miles away. None of the matches even close to matched my criteria and left me wondering why the hell I filled out a questionnaire if the site was just going to send me 7 random profiles (mostly profiles that hadn't been logged into in MONTHS mind you) a day. I ended up counting down the days until I could close my account. Go with another dating site. This one is run by ** and is a complete waste of time and money.

Here are the cons: time released matches, corny questionnaire format, difficult cancellation (they hang up the phone, don't return messages, removed online links to close profile). I just tried to call and got hung up on again. I honestly never produced a single date with this service. It is horrible compared to free sites.

Is there a case for the below with the UK Trading Standards? Are there other users with the same complaint to be able to form a class action suit which would constitute a more effective case? Firstly, even if you pay the extortionate subscription price, you are completely incapable of using the sites mailing facility to talk to users without a subscription, even if they are delivery by their seemingly random 'matching' service.

I am soooo regret I joined this site. I think people have said enough to convince others to stay away from these scammers. I have got only a few matches a month (maybe 6) and most of them have no pics!! ... I should have read more reviews before I join. They have stolen 120 pounds from my pockets for nothing. Now I am afraid they do the renewal automatically and take my money forever. I don't understand why the law is on their side instead of the customer's side. This website is a trap, the worst of all I would say. Please avoid it at all costs, it is easier to find a match in the old fashion way, and cheaper!!

Furthermore, their policy says you simply cannot get a refund when you're in Auto Renewal billing. Is that insane or what? I have received refunds from two other dating sites, but eHarmony STANDS ALONE in not providing refunds when inside a brief period after the charge. Perhaps not fraud, but certainly a rotten business practice. And no, my wife and I did not meet thru eHarmony. This tells you what good they did for her!!!

I am really angry that eHarmony charged me for auto renewal and debited my account without my permission. I called them and was treated like an idiot by their rep. I think auto renewal is a scam and should be illegal. As I told the rep, you are taking advantage of lonely, busy people who are unaware of this auto renewal (or don't remember it since they don't log back in after the first few attempts to meet someone) and auto removal of money from your account - feature.

I have received multiple matches of fake profiles. Many have no photo and some have the gorgeous guy from Beverly Hills that is obviously fake.. Many profiles have been deleted by the time I signed on to even view their profile. I get matches from way out of the preferences I set, even from out of state. When I complained over the phone and tried to cancel, it was told I had to submit a written request for cancellation. I did and several days later my request was denied and more money was taken. eHarmony used to be a legitimate organization... now they are the worst dating site I have ever tried.. The free sites are even better. AND once they get your credit card info they just keep taking your money.. I hope they end up with a class action lawsuit against them.

EHarmony automatically take my 210 dollars without my approval. I joined one year membership and did not want a renewal. SOMEONE in harmony automatically and secretly renew my membership without my approval and without any notification. I discover 210 dollars withdrawal - 70 per month for 3 months. 2 months after the renewal. I asked them for refund. They deny... insisting terms and conditions have stated. (I don't believe so.) I did not see it and they should not auto renew without any notification (it is 200 dollars). I think they said it is a one year membership only, and few years ago, they would ask me to stop it before renewal. I don't know what happened. I feel I got screwed up. THEY ARE NOT ETHICAL AND INAPPROPRIATE.

This company not only steals money but also sends more scammers to you than all the free dating sites put together. They lie about the whole process. I have never been so disappointed. Do not fall for their ads. Be careful. World will have your info.

Why didn't I read the reviews before I paid so much money for eHarmony?? It has been the worst experience in all my years of dating. I guess I should really say NON-dating since I haven't had nor would want to date any of the matches I was provided. The matches that I am getting are just sad to be honest. I thought I was ready to start dating but after getting on eHarmony I am just completely discouraged. I am a normal decent looking 43 year old woman. I can tell the matches I get are computer generated only through a few questions or possibly location only. The only thing I am sure about is that eHarmony is a COMPLETE waste of money. And TOO bad since you can't even stop if you know it is in no way going to work for you. I am not saying I want my money back for the first month. But why torture me with having to pay 2 more obligatory months if I know this is not for me?

eHarmony is a complete waste of money! Their software is crap! I tried their service for 3 months, and never got a close match. I completed and answered all questions. Also, I stated that I'm athletic and do not like overweight and out of shape woman. Well, more than 70% of my matches are overweight with a score less than 50% of matching me. In fact, 99 percent of my matches were less than 55% matching against my profile. Additionally, 80% of matches were out of state. eHarmony is a complete fail. I read other reviews about being locked in for year, and never signing up for such service. So, I cancelled my membership to end when the 3 month period is over. I even took a screen shot of the message to show proof that I cancelled my membership just in case my cancellation request gets lost in their shoddy software. Stay away from eHarmony! Go to POF. It's free and much, much better!

Like the others, I signed up, have been billed monthly, and have gotten no responses from other members since signing up. They send me an email once or twice a day with my "matches" which are hundreds of miles away, even in other states, when I specified the only matches I wanted to see were those within 30 miles of my home. This is a total waste of time (filling out their application in order to determine areas of compatibility) and money. I do not think that their methods are any different from any other dating site - they just have a better webmaster, a flashier design, and the money to advertise more than the other sites.

I decided to try eHarmony. The only subscription option was the 2-year plan. Like an idiot I signed up, was charged $85+ for 3 months to cover the subscription. About 20% of the "matches" they found for me had already "left the building" (eHarmony's words, not mine). The rest don't reply. I've contact about 50 women in the first 3 months. To top it off all the reviews from women, I see complain about meeting scumbags and liars. I'd sure like to know what those guys are putting on their profile - at least they are getting responses. It seems the truth is NOT the best way to go for me.

I got an unwelcome surprise this morning when I looked at my phone and saw "You have made a payment of $44.85 to eHarmony." WHAT!? Bull! It's evident I'm not the only victim of this cash-grab. eHarmony's business practices are unethical in my opinion. By law they may be safe but I don't agree with how they have implemented their payment/subscription system. In case you're wondering, yes I did contact eHarmony the day the auto-payment was made and they replied within an acceptable amount of time only to tell me that I wasn't eligible for a refund.

What can be said that hasn't already been said a thousand times before? eHarmony is either utterly incompetent at running a dating service, or highly competent at fleecing people out of their money. Unfortunately, based on the number of negative experiences detailed here, it looks like the latter. To quote Frasier Crane, a monkey throwing darts at the phone book would find me a better mate. eHarmony's matching algorithms are either broken or non-existent. In six months I didn't find a single compatible match. Not one. Sure, there were a couple of encouraging profiles, but they'd invariably not been active on the site for over a month.

They automatically renew memberships with no warning. They would not refund even though I had not used their services in a long time. I would not recommend them to anyone - a complete rip off. Plenty of fish or other free sites are better in matching. Very disappointed in this business!

I canceled my auto-renew weeks after joining as I knew I would not continue my membership on the site. However, I was charged twice since then. I have not logged into my account since April or May (which I'm sure they can see) so obviously not using it and under the assumption that my cancellation went through. All they say is that they have no record of my cancellation therefore owe me nothing.

I decided to try eHarmony out. I found it of limited use. The worst bit is that they run the despicable policy of Auto renewal. When I told them I didn't want to they just send standard emails referring me to their terms and conditions. Effectively they have 'stolen' my money. Sites like this don't work and I suspect they know it, that's why they auto renew because they know you wouldn't renew voluntarily. Beware and avoid.

Once you sign up, you can never stop the charges. Their server will reject your emails and 'customer service' has no authority to issue refunds, even when you have repeatedly asked them to stop. The only way I was able to have charges stopped was to call my cc company and block them from ever charging my account again. My complaint isn't about their service, I met my match there. Unfortunately their billing practices are completely unethical and impossible to work with.

Eharmony is a scam. It is an excuse to squeeze more and more money from you. Once you pay them they start immediately asking you to renew and the button to renew is right next to the matches so if you hit it by accident you are in for another year! Then they ask you to certify your age (more money) and if you want to hide when you look at your matches more money. They also ask you, do you want to know when emails are read? (More money). I tried to remove my profile - not allowed! You have to stay in the site until your money runs out. So I called and the woman on the phone threatened to end the call if I didn't tell her why I wanted my profile removed. She insisted that I found my love! How dare they keep my information and send it to creeps that I have nothing in common with? Stay away!

Emailed and told eHarmony I was NOT happy with this service and I want to CANCEL it. They refused. Since that time, I've been threatened and harassed by a member and they KNOW ALL ABOUT IT. I got charged AGAIN today for 23.90. I did NOT physically sign a contract. I am an UNHAPPY customer and I want my money back!

DO NOT SUBSCRIBE TO eHARMONY. They are only after your money and want to scam you out of more with automatic renewal w/o your knowledge. I signed up for a year's subscription. I thought, hey...I'd try it for a year. Tried to unsubscribe, no luck. I started noticing charges on my credit card for $71.03 in July, after the 1 yr subscription should have ended. I tried calling them to cancel my subscription. I was told they couldn't cancel the subscription until I paid for another 2 months at $71.03 a month for a total of a 3 month automatic renewal. They need to be put out of business.

I wanted to try the account out for a month or two but the minimum subscription is 6 months. So, instead of reading reviewing I paid the 6 months. I went through all the questions and asked them honestly and indicated those specifications that were extremely important to me. But, when they sent me the profiles almost all of the men were out of my body type and height specifications. The men that fit the specifications had not been on eHarmony in over a month. So, now I am paying for a product that does not deliver what it promised.

I signed in to eHarmony after I saw TV advertising but really disappointed. Looks like they do not have a lot of clients at all - for comparison - on ourtime.com I am getting at least 20 messages per day, on eHarmony with the same profile - ONE message per 2 weeks!! And they charged 39 USD immediately and suppose to charge the second installment in a month.

Every match they send to me hasn't been active for over a month. How do meant to meet someone. They take your money every month with no outcome at the end of the day.

I took out a ONE-year subscription to eHarmony August 2013. When I was informed that members had to "opt out" of an automatic renewal of their subscription, I immediately did this. WHY in this case have I discovered that eHarmony have taken it upon themselves to renew this subscription and take money from my bank account without authorization. This is a criminal act, it is theft and constitutes corporate fraud and corruption and I AM BEYOND ANGRY. I have emailed eHarmony to request this unauthorized membership must be cancelled with immediate effect and I expect to be reimbursed for the unauthorized payment. I shall be seeking legal advice at the earliest opportunity.

Eharmony claims to match you with people of similar interests and are your incompatible match. This is truly false. Every match they have sent me is exactly a person with so similarity or interest. Example, I don't drink and lead a very healthy lifestyle so why would I want to be matched with someone who drinks frequently and is obese. I don't like country music or camping so why would eHarmony think I would be compatible to someone with those primary interests. I do not believe that they even look at individual profiles. Eharmony is a waste of time and money. My advice is to find another site.

I subscribed to eHarmony for 6 months and cancelled the auto-renewal. But they charged a second 6 months early in 2014 which I missed. I caught the third charges just a month ago and notified them of the impropriety of the charges. I requested for the dates they renewed and after 4 emails of evasive responses they finally gave me dates that were inconsistent with what I had on my credit card statements. When I presented that inconsistency to them, they agreed to return a $9.99 auto tracker that I had just purchased but not the illegal charge of $125.70.

Not different from other dating websites, then unable to cancel the subscription.

I received an match. It seemed like it was a good match. The messages seemed sincere and he called me on my phone to chat. Then I found out that he wasn't what his site let you think he was. He was an man from Israel. He was not from here in the Untied States. He said he was 72 and worked in oil and gas business. He was not 72 or even an citizen here. I don't like being given the idea that this is a good site. Your advertising on Television seems to be a falsehood. I feel like others have been done wrong in the past also. I tried to call the Toll Free (800) number and it just hang up. I feel you are a company that is making a killing on people that is single and lonely. Shame on you.

I have had $179 stolen... Yes stolen. By sneaky HARM ON ME... eHarmony... through their auto renewal process they have set up on their settings. They said if I had notified them before the three-day cooling off period they would return dollars. Liars. Do not join up with HARM ON ME.

At first they send me all these men far from me. Not my area... no picture (you must upgrade to see who the ** you are dealing with, but yet they insist for you to upload a pic or several and to continue a these nonsense questions). Unless Steve is gonna pay for my traveling. They ask hundreds … no freaking special. And they are rude - hanging up on you. So if wanna give your money away, this is the place... No wonder Steve is getting richer!!

It is the worst web page ever and they won't let you cancel the subscription. In the meantime they are deleting your messages so you can't even go back to the person you kind of liked. There was one (only ONE!!!) guy i liked even though i live in NYC and that one got deleted so there was no way of getting in touch with him or seeing the communication. I just don't like it and there is no way of getting out - they already charged me for 6 months. Of course there was no trial period. It's straight charge. This is a scam!!

I have been on this site for two weeks and so glad I got an 80% discount to be a member. They show everyone for all other states and only a few for the state I live in. It is evident they don't have the membership they declare. Could it be the extreme cost if you paid the full price? I have a three-month plan, I will cancel before renewal.

There is a 3 day period to cancel eHarmony. It took more than 3 days to receive matches. I gave it 30 days and asked to cancel due to matches over the 60 mile radius I requested. And the matches I did receive really weren't compatible. I received 2 contacts in 90 days. I contacted one person. The rest were not compatible. Eharmony denied my request and continued to charge my credit card for a six month subscription over a 3 month period. The site is bogus.

I purchased a 6-month eHarmony subscription. Like most complaints here the site wasn't helpful with dating; so I stopped using it - fair enough. A few months later I see a charge for $207 on my credit card from eHarmony because I forgot to log in and cancel my account so it automatically renewed. I explained to customer service that I haven't used the account for several months, and don't plan to in the future and I mistakenly forgot to login and click cancel. Further frustrating is that most recurrences bill monthly, but I was charged for 6 months. A customer service agent agreed to reduce the charge down a 3-month charge.

Do not join. I joined for 6 months. After a month there were no matches in my area so I called them and wanted to cancel the membership. They refused. I have already after only 6 weeks paid them over $140. They take all the money the first three months. I had to cancel my check card so they won't charge me more money. It sucks.

Everything I read on this site is more than accurate. They send people over two hours away, no exaggeration. Most matches haven't any photos even though I requested that all do in my setting. I placed a setting for age desired, many either under or over. I might receive only 1 match after 2 weeks. Often without photo, which I won't respond to. The distance of the people sent is not conducive to a relationship for most and not what I paid all this money for and when I made a request for a refund for not providing anything promised they refused to even consider it.

I tried eharmony because I wanted to find a nice man in Las Vegas. I was never matched with anyone in Las Vegas, it was all people out of state. They refused to cancel my VERY expensive subscription, they called me shallow when I chatted live to their customer service and claimed 6 hours was a reasonable travel distance for true love. When I finally got matched with a man in Las Vegas, he fit ALL of my deal breakers, a recovering addict who collects guns. Funny, if you are female and admit to having anxiety or depression you may not join but if you're a man who had a drug or alcohol problem, great welcome aboard. I didn't get a single date and there are no physical appearance qualifiers so if you want to be attracted to a match, good luck! Also I'm 35 - they kept re-setting my age parameters. No, a 55 year old isn't ok for me! But when I called to complain, again I was called superficial in not so many words. I had to change my bank account numbers to cancel and now they are sending it to collections. Eharmony is a scam

15/09/2014. I have a Complaint. I have a subscription of which I fully paid with Compatible Partners (eHarmony). I have been experiencing issues when I try to log in to my account with M.CompatiblePartners.net. Sometimes it's difficult to log in and accessing my account and sometimes I can't log in at all. I have tried 3 various devices and I'm still experiencing the same log in error issues for the last two months now. For example, after I enter my email and password I get a clear message which reads: Privacy error. Your connection is not private. Attackers might be trying to steal your information from m.compatiblepartners.net (for example passwords, messages or credit cards). Advanced: You attempted to reach m.Compatiblepartners.net but the server presented a certificate issued by an entity that is not trusted by your computer's operating system. This may mean that the server has generated its own security credentials which Chrome cannot rely on for identity information, or an attacker may be trying to intercept your communications. Proceed to m.compatiblepartners.net (unsafe).

They have payment options that are predatory and pretty "nonreligious", pretty disappointed with the sites. Not helpful and more than happy to take your money. Never join.

You join free and every day you get heaps of matches till you pay. Of course they suggest a yr!! Pay up and NOTHING, and when you do contact men, no response, no matches sent, or one a wee.... How about I increase my miles I want to travel.... maybe up to 300.... Hello I want to see and make a relationship with this man. I was happy to pay for the month at top price, but NO you can't get out until the yr is up and they have all your money with NO service. DON'T do it!! Use the free sites.... least it's not costing for disappointment!!

I joined and every single man I met was just using the site to draw in higher quality of women to just use and abuse. They created profiles of what we want to hear and then just used multiple women all at once. The site is an absolute joke. They don't have anywhere where you can report the users who aren't genuine and there is nowhere to provide feedback. Waste of money, time and I wouldn't recommend the site to anyone looking for genuine relationships.

eHarmony's website says that you can unsubscribe at any time and gives instructions on where to find the unsubscribe button but it does not exist. Secondly you cannot unsubscribe at any time because you have to join for a minimum of 3 months and they refuse to unsubscribe until you have paid for the entire 3 months. Third, I accidentally uploaded the wrong picture into the site and it took me two days and 30 tries and many complaints before the button to remove the photo actually worked. I escalated a complaint to PayPal and PayPal denied a refund. There are very creepy people on eHarmony so unless that's the type of people you want to talk to, DO NOT EVER JOIN EHARMONY!!!!

Please do not waste your money with this site. No matter how unhappy you are, you not get any of your money back. They sent me only a very few matches each day - 6! And of those typically half would not even have a photograph, or they would send me matches way outside my geographical settings, as in another state! (Or sometimes they would have very sparse info on their profile so you really couldn't tell much about them at all). When I emailed them they claimed to do something to help fix that but it was no different. And there is NO option to put on your preferences that you will not accept a match without a photo!! They tell you to keep "nudging" them!! Really??? I am not that desperate to even care about opening your profile without a photo. The customer service person also was a smart aleck.

After paying for a year membership and making sure I turned off the "automatic renewal" they still charged me for ANOTHER year and refused to refund. Telling me my only option was to pay in full and close the account or send an email to the billing agency where they could "review" my request for a refund in which they would get back to me with their decision in 7-10 business days. Horrible company ethic!!! I'm pissed and will be letting everyone I know NOT to sign up with eHarmony!!!!

I Joined eHarmony, got in the very 1st day. 2nd day could not get in the acct. I called. They gave me a new password - tried it, didn't work. Called again - they gave me another new password that didn't work. I tried few more times and did not work. Try to call their 800 numbers. It rang 3 times and someone picked up the phone and hanged up. It happen at least 4 times. When I finally found a direct line, explain to the customer service and she said, "Sorry to hear that." I told her I want to cancel and want my money back. She said that she will cancel my subscription but I will lose my money. All this happened within 3 day. I want justice done, so this won't happen to nobody else plus I want my money back. Thank You.

This site is a scam. They took a lot of money from me and didn't send me any matches in my area. The TV commercials make eharmony look so appealing but all they want is your money. I didn't go on any dates or meet anyone through this experience. I would strongly discourage anyone from joining this site.

I am extremely frustrated. I thought I signed up for a 3 month trial and when I noticed they charged my card account again, I went to the site and tried to cancel and the option was not there to cancel. I called and was informed that I signed up for 24 months and if I wanted to cancel I would have to pay an additional $34.00 dollars. Criminal... I cannot believe how many people are having the same issue as I with this company, I only wish I would have looked for reviews before I signed up. There needs to be a news story on these dating sites and their practices. Consumers need to be informed.

Automatic renewal without our approval. Charging money without sending any notification email. They even do not provide any receipt. Decline any refund. We should be together, and file a class action!

I joined eHarmony on July 4, 2013, and was informed that my subscription would be for one year with the ability to make the payments in three installments. I thought those installments would be quarterly, but instead they took the monies out of my account on July 8, 2013, August 6, 2013 and September 6, 2013, each time for $31.80 = $95.40. I thought that my subscription would end on July 4, 2014, but no...they put in an automatic renewal, which I was not aware of at the time, and they took $7.95 out of my checking account in August 2014.

I didn't realize how many questions I would have to answer. I just clicked through them. Yes, that was my fault, but after 99+ questions, I was frustrated. Oh that was just the multiple choice questions, that wasn't including the write your own answers to more questions. I was on the free weekend trial and did receive several responses. I looked through the payment plan which seemed really high, then I saw how they charged you. Even for the basic plan, which is $39.95 per month, they immediately charge $239.70 for 6 months. I tried to contact them from the site, but the phone number wasn't even a complete phone number. Then I had to google Eharmony contact number, then found it after the third try from gethuman.com.

I signed up at $7.95 for 3 months and have already quit my auto renew 2.5 months prior to it ending. I have received many matches but I noticed that when I put within 300 miles (I live in Southern Florida). I would get matches from Texas, Colorado, Wash DC, New York and mainly places further away. Then I changed my radius to 200 miles. I also tried to change to just Florida but it would not accept and says "opps!" An exclamation mark appears in settings and it reads if I want more matches I need to broaden my area. Give me a break! If they really have a sizable member base, Florida is a big state and I am sure plenty of matches in a real 300 mile radius.

Wow, and here I thought I was just crazy. I cannot believe how many people are having the same issue as I with this horrible company. My account was auto-renewed without my knowing three months ago (114.00 dollars). When I went to turn the auto renew feature off, thinking of course it was my own fault for not paying attention, I realized that the eHarmony website said that I purchased the renewal through iTunes, which was extremely confusing because I don't even have eHarmony downloaded on my iTunes account. So I checked my iTunes purchase history and NOTHING from eHarmony is there. I wrote and called them and they said the same thing, 'We have NO history of you purchasing anything from eHarmony using iTunes.' I called eHarmony and they said the opposite and the lady on the phone was extremely rude and wouldn't help me.

I had a disappointing experience with eHarmony. I am a 42 year old woman who signed up on a 6 month period (about $180 in total) and after only a few weeks, I started receiving either 1 or 2 matches per day (most of which were non-paying clients who had not even posted photos or inactive accounts) or no matches at all. I contacted eHarmony multiple days in a row and they suggested manipulating my settings - religion, age, distance. I refused to change my distance settings beyond the 100 km radius (I live 20 km from a major capital city in Australia with millions of people and therefore access to people shouldn't not a problem?). I made it clear upon completing the questionnaire that having someone within a reasonable distance was very important to me. After multiple calls, changes to settings, still no change to the lack of suitable prospects coming through.

I Signed up for eHarmony and within one week decided to cancel. Had a terrible experience with the quality of the service and wanted to cancel. Ended up charging me an additional $35 to cancel. I continued to use the service and was told if I changed my mind I would be able to revert my service back to a larger plan. I started talking to somebody and decided to extend the contract back to 3 months and then was told that I cannot do that and I can purchase another plan for an additional $60. I will NEVER suggest this site to anybody and strongly recommend anybody to NOT waste their time.

I set my profile, and after one month a person wrote me a letter. I had to pay to be able to read it. Once I paid I found out it was a fake person looking for my private information and pretending he was in a foreign country. I called E-harmony and they were aware of this person because they cancel his account. I request a refund of my payment because I only had 2 days enrolled and did not refund anything. I called again and I told them to check the phone records and the e-mail they request for me to answer. I have a copy of this e-mail requesting the cancellation of my account. Please be careful. This people uses video chats on Skype, pictures traveling, and US fake phone numbers.

Horrible! Very bad experience. How stupid I was to go there!!!.... After 3 months, I get 0 message, 0 answer, 0 visits and randomly matched with anyone. They still steal $36 from my debit card each month "auto renew" with any request. They don't allow me to erase my account and I have nothing to do... :(

I took their little personality test and because I was depressed at time and had a low income, they rejected me and I understood at the time so I waited six years and things changed so I decided to go back on the site and check it out and they would not even let me take the test over again. I am banned from the site because I failed one damn review!

I wish I had seen these reviews before I too was rooked into this thing. What a waste of money! I signed up, only to see the error of my ways within a week. They will not allow a cancellation until the entire full payment is received--this is certainly not stated in the sign-up process. Almost all of my matches were out-of-state, many never bothered to fill out any of the requested information, (their profile had the word "BUMMER" in large print emblazoned across it-- Thanks so much... and most had nothing in common with me other than possibly one word that was identical on our profiles. Believe me, I SEARCHED for the similarities. A huge disappointment, and a scam. Not only did I certainly not meet "the love of my life", I feel embarrassed for having been sold on a pig-in-a-poke.

eHarmony claims it is possible to cancel an account via their website. I have tried numerous times following their directions and clicking everything on the screen to find the cancellation sequence. Now the automatic renewal has started at over $160. They sent no notice that automatic renewal would start. I had to go to the "Legal" screen click that is greyed at the very bottom of the screen to find that I must send a signed letter to their Cancellations department. Good companies warn you that the automatic renewal time is arriving. I really hate this site.

I joined eHarmony around 8/1/2014 and have already received 3 phony matches. These 3 so-called matches sent me emails on the site saying they were engineers and that their accounts were being accessed by someone in Israel, so they requested that eHarmony close their accounts. They all gave me personal E-mails to contact if their accounts had been removed by morning (which they were!). Two of the 3 had EXACTLY the same phrases/capital letters and misspelled words in their E-mails, which was alarming.

So I came across all these negative reviews and I felt I needed to write a positive review about a company who helped me find the love of my life. All these people on here who are ** about how awful eHarmony is- there's a reason it didn't work for them. More than likely it's because they're negative and their standards are way too high. eHarmony matches you up with people who fit your criteria, but also looks at the different personality characteristics and parameters that make you...YOU. They look for compatibility in 27 different areas of personality types. You know what? The love of your life might NOT be local. This thing looks at people all over the world to find someone perfect for YOU. I was on eHarmony for a while when I lived in Tampa, FL- and I kept being matched with people who didn't quite fit my criteria. I wasn't happy with the matches. It wasn't until I moved across the state when eHarmony matched me up with the love of my life ON THE DAY I SIGNED UP.

I was on harmony for 9 months. I received zero contact. Had multiple photos and completed all time consuming silly screening process. The matching process is very stupid. People are not interested and I had impression that sometimes harmony doesn't send your message right away. Asking questions that you already know the answer such as makes and breaks is ridiculous. Who is going to say I want a drug addicted, dirty, unfaithful date. And people write the same note: I am looking for someone to make me laugh.... go to a comedy club. Real waste of time and money. Once you start, there is no way back. They charge you the whole 6 months which is completely unjustified. It will make you disappointed from any dating and unconfident. You may even become a gay or lesbian after a while as you will not see any result. AVOID THIS SITE.

Beware that you must accept the opt-in policy for auto renewal subscriptions and should you not find your account settings and choose to not auto renew, or try to cancel once your account is auto renewed, eHarmony will not refund you any monies for unreceived or unwanted future services. The auto-renew appears to be the length of time you originally signed up for, so the unwanted future services billed appear to be up to a year in length.

I signed up for e-harmony dating website for 6 months. Their dating "process" does not work. If the people there are real, they are not interested on meeting anyone. After 6 days being a member, I called them to cancel my subscription. They advised me to e-mail them to consider giving me a refund. I sent 2 e-mails in 10 days in order to get back from them. Received a rude and straight e-mail saying: "we wont be able to cancel your credit card scheduled payments, you can cancel at any time, but you will have to keep paying for the next 5 months". I do NOT recommend this website to anyone.

Just be careful if you sign up for a monthly payment account that lasts more than a month, because they won't let you cancel your account until you've made the final payment. There's literally no way around it - even when I offered to pay out the remaining balance, I had to wait several months till the the final month of payment before I was given the option to cancel. In my opinion that's a serious scam. Plus they're constantly matching me up with people that aren't even close to my criteria. The 'closest' connected person was a 50% match. Don't waste your money. Don't get sucked in by this company that can afford million $ tv commercials to promote their **.

A complete scam and rip off. Wish I had read these negative reviews before I signed up. They got $150.00 of mine and no matches for me that were local. They were all HOURS away. What a joke! I cancelled my membership and they still charged me. I called to complain and ask for at least $75 refund and was given a total run-around. Also wrote an email and still denied. Money-hungry company with terrible moral compass. How dare they call themselves "Christian".

They told me I signed for one year. I would never stay on any site that long. After requesting a refund and cancellation, they refused. I contacted them several times, only to keep hitting a dead end.

I joined eHarmony for 3 months. I never received one single match. When I inquired to eHarmony about the issue, they said it was because I didn't complete my profile. I completed every step that they told me to, other than downloading more pictures. I already had 3 pictures on my profile and the eHarmony system would not let me download any more. I asked them for my money back and they still maintained that it was my fault because I didn't download more pictures. Don't waste your money or time on eHarmony, it is a rip-off and they are what gives practicing Christians a bad name. Shame on you eHarmony! You are using God to make money and will surely be punished!

EHarmony does not deliver in your area. It continues to charge you after 5-6 requests to stop, speaking with customer service, and having to put a Stop Payment with my bank. Beware they are a scam!!!!

I was realistic about the distance, which was 50 miles from my zip and it gave me NO matches. Then it had a flag to say I was too restricted, so I widened that requirement. It started sending me matches from Idaho or Ohio! I'm in CA! I contacted their customer service and he told me that it was just a suggestion, so I changed it back to 50 miles. No matches for 3 months! I called customer service again to voice my concern and he said maybe there's no one around with my criteria. Well... if that's the case, then their commercials and message are a false. I will never use their service again and I wouldn't recommend them to anyone.

Please, please do not waste your time or money with this terrible dating site. It does not match anyone, it simply sends you random profiles daily, and mine were based all over the UK, with hardly anyone local to me. Did they think I had the time or money to go and meet 'Bob' from Gloucester on Tuesday, 'Brian' from Halifax on Wednesday, and 'Barry' from Kent on Thursday? The compatibility questions are a joke as well. Because I ticked I like the cinema I got sent profiles who had ticked that... such amazing coincidences - book the church!! When I entered what I absolutely did not want (men with children) that is all I got, and when I rang to complain they said 'give the computer time'. I replied 'It's a computer, it's either always going to send me profiles that don't match or it won't, and I don't want it to'.

I could not log in... I had to change my password 4 times in first Three days. I could not navigate the site without calling support. It was so frustrating... At level over 10!!!

I am so glad I've read these reviews as it confirms I'm not going mad. I have unfortunately joined eHarmony on one year subscription. Basically from the start, I have been in contact with them about unsuitable matches and matches who haven't been active for over 3 months (I believe they'll remove this info soon on one of next updates). I feel cheated and defrauded by this company. When I contacted them to complain, I get told to complete my profile although it says 100% completed on it. I got told to give it time as it took weeks for some matches to reply. I'm sorry - that's rubbish - maybe a day or two but weeks?? I think not. I hope that by writing this, someone else will be saved the financial loss that I have incurred. It's supposed to be a Christian led company but I think that's a cover for a power hungry greed induced disgrace!! PLEASE STAY CLEAR OF EHARMONY.

EHARMONY IS THE BIGGEST RIPOFF EVER... DON'T GO THERE. The reasons are: You only get a max of 15 matches a day & every day at least 8-10 of them had not been on the site for at least 30 days... In other words, they had deleted their accounts. YOU CANNOT SEARCH FOR PEOPLE IN YOUR AREA. eHarmony give your matches so you have no control on who you see or try to contact. 90% of my matches lived at least 200-300 miles away or worse still in the United States (bearing in mind I'm from the north of England) & I constantly changed my settings to adjust this but to no avail. eHarmony were sending messages to people portraying to be from me.

eHarmony does not allow you to cancel your subscription at anytime. Their contract is vague and very different than other more popular sites so don't assume you have the ability to cancel if you're not happy! I paid for 3 months and contacted customer service the day prior to my automatic renewal (there is no option on my profile to cancel and no customer service options - I actually had to google the information).

I joined eHarmony though I could not afford it. It was a horrible service. I was matched to many people but not one match ever contacted me. I called in spring to say I hated their service and that I wanted them to delete my account. They said, "You already paid. Just let it run out." I don't use the service. I'm ill and on disability. Yesterday there was an unauthorized charge for the first of three more $40 charges. I called and told them I never agreed to an auto renewal and that I was ill and under financial stress.

I got 3/4 of the way filling out the questionnaire online and noticed the advertisement of a "Free" sign up was false. I was not able to remove my information...? I have repeatedly emailed and found no option for this anywhere...? This site is a scam. Fortunately my daughter is an attorney...

I created an account with no problem. Canceling is another issue. They only spoon-feed you matches daily, no access to search for myself. For a company that claims to get to know me at the deepest level, I am shocked that they don't even ask what I am looking for. The app is totally useless and is faulted in so many ways that I think it was put together by students. Even the parameters accepted by them don't work. Example: looking for someone within 60 miles. They send me profiles of what they consider matches from thousands of miles away. At 200+ dollars for just a couple of months. Really now. Don't use eHarmony.

I signed up for a year subscription with E-Harmony a little more than a month ago, and quickly realized that it was not working. My experience agrees with a lot of the other complaints on this site: very few responses and "matches" that are pulled out seemingly at random and have been inactive on the site for more than a month. I wanted to cancel my subscription before the first month was over, and so I called customer service. They said that there was nothing they could do until I paid all 3 installments, and then I could cancel but I wouldn't get the full year service; it cancels immediately. To get around that they said I could pay an extra $15 fee to convert to a monthly subscription and then cancel immediately. So in every case I have to pay them extra money just to cancel my service, and I don't even get the full period of service I paid for.

I recently joined eHarmony dating website and was led to believe I was paying a fee of £35 for three months, however I just checked my bank and they have taken another £35 a month after my last payment. I have had no luck on this site and I get matched with people I have nothing in common with. Has anyone got any advice as to what I should do. I think I am just going to cancel the direct debit and request my money back through a direct debit indemnity. Thanks in advance.

My last matches were on July 21st, and all I've gotten are useless pre-programmed responses to my problem. The only phone numbers anywhere online for eHarmony do not work--it doesn't even ring before it disconnects you. Try to go to their Help page and it immediately logs you off the site. eHarmony appears to be a complete ripoff.

I had been inactive on eharmony after a brief period on the site about 5 years ago. I updated my profile, and received about 5 messages. I was unable to access my messages unless I signed up for a paid membership, which I did. Mysteriously, once I paid for access to my messages they were no longer available and the individuals who messaged me were no longer on eharmony. But according to eharmony I was "just one step closer to finding love."

After already joining the site and after reading these reviews, I got very anxious about how my renewal in November was going to go. I have had issues with the site regarding matches all in far away places and had minimal contact with members on the site. That being said, I knew that another year on this site would not be for me. I promptly opted out of the auto renewal and after reading so many complaints about peoples CCs getting charged even after they opted out of the renewal, I decided to go a step further. I had the paypal option of billing on the eH site, so I hope this will help others who have used paypal to correct this injustice.

I signed up about 6 and a half months ago for their service. All my matches came from people 3 states away. Once in a while I got a match from someone in my state but usually they are hundreds of miles away. Within 3 weeks I had went to their website and canceled my subscription. Today I opened my credit card statement and I was charged 170 dollars from eHarmony. I called the number on my bill and from there I got a runaround. They sent me an email saying they will not honor my cancellation and that I will be billed the full amount. Not only this but they say if I do cancel they won't even honor the remaining 6 months I was billed for. Furthermore, they say it is against their policy to reverse charges after 3 days. I never even got an email saying they charged my account. They purposely billed me in the middle of the month so that I would not see this charge for weeks after their 3 day stipulation. I am going to have my credit card reverse these charges. Stay away from these thieves!

I joined eHarmony on a six month membership. Shortly after joining I was approached by a potential match, started communicating going through the guided communication only to find it was not the person in the profile rather someone that was working a scam using the profile as a cover. Never got any notification from eHarmony that the account had been compromised. I just assumed this was a fluke and continued in my search.

I realized very shortly after signing up that eHarmony was rubbish as a dating website. The matches were slow to arrive and appeared totally random. I didn't see how I was 'matched' at all, often with no pictures. I took the steps to cancel my account. I realized it would run until the end of the term I had paid for so I just kept using it, with no success - not even 1 date, for the entire year.

I started using the eHarmony site about one and a half years ago, originally signing up for 3 months. I decided to renew my subscription for another 3 months using one of their offers sent to me in their many emails. From the start, lots of 'matches' came through along with continuous emails from the company with tips, stories and advice about making a match and dating. The service was generally OK but found it difficult to keep up with the number of matches, although some were not that suitable, coming through resulting with a back log of possible contacts. Because of a serious family illness, which meant that I had little personal time for many months with traveling and caring, I decided to use the facility of 'switching off ' the matches until I had more time to follow through making contacts. I did this rather than cancelling because it had taken a long time to create my profile and didn't want to have to start again if I wanted to use the site at a later date.

Please be aware that if you purchase your subscription through iTunes it will auto renew! This is the default and your only option to cancel auto renewal is to go to your iCloud account and take off auto renewal. You are not able to do this on the eHarmony site. When I called eHarmony to get them to reverse the charge they would not help me other than to give me Apple’s number. Call Apple and they were closed and all contact email on their site gave error code... So an unwanted subscription for 3 months!

When I signed up, I didn't realize how expensive it would be and over how long. The matches were poor, many people had been inactive for months, many lacked pictures. When I tried to cancel, they insisted I had signed an expensive one year contract and could not get out of it. Their website has no place where you can cancel, they say it only appears after your final payment, which I think is deceptive, because it requires you to keep checking and if you miss the date you are kept on.

In order to terminate my subscription to the eHarmony web-site, 7 month ago, I turned off the Auto renewal option. I also wrote a letter of complaint to the company, explaining my dissatisfaction with the services provided and informing them that I recently got married (not through eHarmony). I did not delete my account just because without my consent I already was billed for it. Despite all this, on June my bank account was billed again for using the eHarmony for the next 6 months! The customer care representative lied that in my account the auto renewal option got turned on just before the expiry of my previous subscription!

This company is a real rip off. When you try to cancel they will not allow it. They keep charging your card even after you send cancellation notices. They also charge you for a year in advance even though you try to cancel.

I created an account on eHarmony and went along with all of their suggestions, being completely honest and open about myself and what I am looking for. I filled out my profile in its entirety, uploaded several pictures, and I hate to admit it, but enjoyed answering all of the personal questions. I must have answered a few hundred. I did not pay for the account to start, and right off the bat, I had several woman interested in me. And so I began "communicating" with them through the eHarmony site. We apparently liked the answers we were sending each other as the women kept things rolling along. I kept receiving so-and-so wants to keep communicating, so I was feeling pretty good about the entire experience.

I went through the pain, did an hour of psychometric testing, stipulated some things e.g. as a Bentley driving CEO of a tech company and entrepreneur that I was only interested in Women who earned at least GBP75k pa, who were well educated and who were power driven and ambitious and of course fit. The matches included social workers, nurses and other people from caring professions - nothing wrong with these people but why would I be interested in anyone who puts other people's needs before hers or mine. Also women who voted green party and I have a small fleet of high powered super cars. Again really? On the plus side, the customer service team were excellent, cancelled everything given. I only used it for 60 mins and gave full refunds. Oh, be very careful with the bolt-on services which they bill after you click on them.

I subscribed to eHarmony some years ago. I believe they are a fraudulent company that probably uses the money that they drain from us suckers to finance their very convincing advertising on TV. I never made any matches in the months I was a subscriber. What was interesting was that after months of no matches whatsoever, when my subscription was about to run out, there were miraculously four matches at the last minute. None ever responded to me. I believe it was a ploy to get me to sign up again and give them more money. I did not.

I joined eHarmony 2 months ago. Aside from the shared experience of all of the other member missives, mine has also been a strange addition in that on many occasions I have exchanged the required 3-step dance of question and answers and then poof - nothing - the "match" suddenly disappears. At first I thought, okay, they're not that into me or they got cold feet - whatever. Then I decided to email one of them just to find out if it was his disinterest or if he just hadn't received my latest eHarmony exchange. Sure enough, he said that he hadn't and that he thought that I had dropped the ball. I'm thinking that this is eHarmony's way of keeping their customer base enslaved. What a waste of precious time. I'm committed until December - putting the date of "auto" renewal on my calendar, going to cancel the membership and going to cancel my credit card on record as well. They are unfortunately sharks preying on a demographic that just wants to find love. Shame on you eHarmony.

I said that for 3-month account because that was the shortest term you get signed up for. After 1 week I decided I didn't want to be a member anymore but found out that I could not close my account even after the first month was over, but I had already paid for my credit card two more months of 59 dollars a month and I don't even go on the damn website. This is ridiculous.

I couldn't stand their services and cancelled within the first month with a written notice even though I had stupidly paid for a year. I know they received the cancellation because the correspondence from them ceased within a week or so. One year later, I received another charge from them for $79.80, an automatic renewal. They are saying I never sent in a cancellation and have the right to eternally charge me until I do. How convenient that they have no records! I unfortunately moved and also have no records. What a rip off!! This is such a terrible business practice and fraud against their former customers. I can go into my computer archives and see exactly when their correspondence stopped. STAY AWAY FROM EHARMONY!

Poor business practice with auto-renewal and refund policy. I had a subscription for a year. Like most of those in the forum, I didn't really get much out of the "matches". When I realized that I was charged last night for auto-renewal, I called this morning to cancel and receive a refund. Like most of you I was told that refunds were only offered in the first three days of the subscription. Customer service could not explain why this was the policy and offered a 6-month subscription for $203 or a one month subscription for 69 bucks. What!?! There were also no inquiries about why I was leaving, if I was dissatisfied with the service, moving, meet my "match", etc. This is an unethical practice. I cannot imagine a situation in which I took a customer's money for services or products that I did not render. If I had determined that there should be some sort of compensation for my time or intellectual property, then those terms would be explained. This is extremely disappointing.

Belonged for a year. All the matches were in another state or so far away that there was no possible way of having a relationship. All the ones they sent me either have absolutely nothing in common with me, did not have jobs or anything that would make a healthy relationship or scammers. Basically I wasted money to get matches that were not compatible in any way or scammers. I could have done that for free.

Been Hacked on my account 3 times now and then if I don't change the range of how far people live, I get no matches. Why? Retired HR Director, Somewhat attractive and living on the beach. I have met more women just doing it on my own. They say one thing, deliver another. I say SAVE YOUR MONEY. When my time is up, I am off so quick. Can't even cancel it easily. Gotta keep up with it so they can bill you more. BE SMART DON'T DO IT.

After six months of subscribing to eHarmony dating service with no suitable matches--most of the potential matches met none of the criteria. I said was important like living within 500 miles of where I live or being a high school graduate or meeting racial/ethnic specifications. I requested a refund. The company refused to offer even a partial refund despite the company's false claims and failure to factor in the most rudimentary criteria in its matchmaking selections. I have used other dating sites and this one is the worst--ever! Their advertising would lead you to believe that it's a premium dating site. It's nothing more than an expensive rip-off that relies on people looking for a relationship to provide reams of minutes about the kinds of movies and music you like and a pseudo psychological profile that yields a short, fat truck driver (nothing wrong with truck drivers, but I don't need eHarmony to find one) who lives 1000 miles away. The site is a rip-off. If you're thinking about joining - don't!

I am in Ottawa, Canada which is a city of about 1 million. I can tell you that it is clear that not many use this site. I have on average about 20 matches. Not nearly enough to choose from. Their 3 day cancellation clause is **. How, in 3 days, can one possibly assess the site and whether or not it works for them?? I called to see if they could do something - anything. Nope. Nothing. GREAT customer service as well as a ** website. THIS is exactly how they stay in business - by roping people that won't even use the site into a one year contract. Thanks for nothing eHarmony. I wish I had read the reviews that are ALL OVER THE INTERNET on how bad your site is. All I can do now is tell EVERYONE I know how bad it really is.

I tried eHarmony after watching all of their frequent commercials. I too experienced being matched with people overseas, versus somewhere closer, such as the U.S. I made it clear that fitness is extremely important to me yet my "matches" were frequently overweight and less than athletic. No matter how well we get along, I can't be happy with someone that can't keep up with my lifestyle and activities. I also got a lot of religious guys. I am not religious and that it also important, I do not want to date religious people (personal choice, not a critique).

After 3 hours filling out their ** questions, they send you fake people that do not exist. They are just going to take your money, and waste a lot of your time. If you like ** around for days on your computer, and talking and looking at ghost, then this is for you. If you like gold diggers and ** who want your money, this is for you. ** you if you try to cancel. You have to go to your bank and cancel your card. Just a bunch of thieves. Do not pay any attention to their ** commercials. Those people did not meet on eharmony. I will contact the Attorney General.

I had the same issues as everyone else: far fetched matches hundreds of miles away (when statically the female:male ratio where I am at is 3:1) and matches that hadn't been active in months. I did have a handful of "communications" which abruptly ended for no apparent reason only to see that several of them had continued to visit my profile days and even weeks later. Oh, and I also ran into a scam artist who attempted to score $500 bucks from me. The person still views my profile to this day. The guided communication is crap to be honest, it just give a false sense that you are getting to know someone. The questions and profiles are really a joke and the whole setup makes actually makes easier for gold diggers and con artists to profile and target people.

This is another one of the fraudulent charges and auto renewal complaints against EHarmony. I cancelled the account, although they "never show record", and auto renewed the account for a year. Refusal to refund, and even forced through a payment on a closed credit card number! Fraudulent practices regarding billing, make it impossible to cancel account, and possibly even illegal practices and "terms of use". Why hasn't someone filed a class action suit against this company????

I've joined in eHarmony since 1 month ago. I didn't know this site renew my registration again without notification. What should I do if I don't want pay for renew issue and want to? I send 4 email and they didn't accept to cancel it. Who can help me please?? I can't pay more!

I have been a member of this site for over a year. My opinion is this site is an absolute extortion. The criteria they use for matching such as education level, smoking, etc. is something that anyone of us can figure out for themselves. It is really complicated when it comes to unsubscribing. My credit card was to expire before next billing cycle. The company obtained my new info without my permission and billed it again. The most frustrating thing is that after paying over $400, I have not exchanged a single email. Very frustrating experience. My advice to everyone: DO NOT WASTE YOUR MONEY.

BEWARE of the service plans that e-Harmony offers you!! They are very misleading! The 436 questions are totally ridiculous and they start you off with a large amount of matches; but most of them are NOT even in your area. Customer Service claims that they "help" you; but they put the blame on you saying that it is your fault you're not getting matches! Trying to get a refund within a 3-day grace period makes you extremely frustrated b/c all they do is "brag" about their success rate & don't let you get a word in edgewise.

They have a 3-day cancellation policy. Well in those 3 days, they had some matches. They were not in my mileage range but they were matches... After that nothing... not one match. They told me to expand my ages and miles. Really I do not want to travel to Mass. to find a date and the age span was reasonable also. I have contacted them several times. They refuse to give me a partial refund... I did offer to pay for what I used. Nope, nothing... no nothing. They also offered discounts when signing up. None of them were usable. Had to pay the full price... This site is a total joke and they lie about their services. They want you to go to California from Maine and date a 60-year-old when you are 42... the worst. Please do not waste your hard-earned money on this huge scam...