eHarmony Reviews

Why would any company need sneaky auto renew policies if the company was delivering a good service. If it was a good service, they wouldn't need to set up 6 months plans and Auto renew. People would willingly pay month to month if they were getting a good product that meets their needs. But you will not find what you're looking for on eharmony. That's why you have to sign on for an expensive 6 month plan with Auto renew before you can even see your "matches". And once you sign up, most those matches suddenly disappear and you'll be lead to believe they blocked you and there's something wrong with you. This is a rip off. No phone or email contact information on their website to contact the company and no way to close your account or remove your profile from their website either. They want to use your profile to draw other suckers in.

I have found that they totally ignore your preferences. I have tried altering my settings in distance, changing whether certain things are "important" or "somewhat important" and still I get matches from not only miles away but even countries!! They have even sent me matches the same gender as myself and I made it perfectly clear that I am heterosexual. They have also sent me the same matches on different days making out they are new matches. I complained via email about this, saying I wish to cancel and all they did was reply saying that they do not send repeated matches and I should give it longer and if still not happy to phone them. Seems they hone in on one question you answered, for example "the music you like" and use only that to match you, everything else is ignored.

I signed up on eHarmony. Met some men, 4 to be precise. They left the site because they wanted to talk elsewhere. About 2 weeks after we started talking, they asked me to help them. They wanted money or access to my checking account. When I said no, they said I didn't love or care for them. They were not nice. Also, they came off strong with I love you's right away. So I told them bye bye. Some of them didn't take the hint. I am off eHarmony.

I know two people who found someone using eHarmony who live in Southern CA. They raved about how well it works. I live in an area on the E Coast about 4 hours from NYC. I completed the survey indicating that appearance is not overly important, I was slightly overweight (about 15 lbs), my food and beverage preferences, I did not want certain demographics and wanted a small radius. I continue to receive matches not in my area (90 mins away at the least) when I also indicated I would not relocate. I have talked to a few nice people but they're so far away and are tied down by their own families they also would not be able to relocate. For people who want a long term match, this doesn't really work.

I live in San Antonio which is the 7th largest city in the U.S. I put with 60 miles outside S.A. and was told I wasn't getting matches so I should broaden my radius. Seriously, if they can't find men between 35-60 there is no hope at all for rural areas. On the age. I don't want to sound like I'm robbing the cradle at 45, but I changed it to see I would get A few more matches. I am not saying this to be stuck up. It's not a looks, or weight issue. And I go more for kindness over a cute guy who's a complete jerk. My point is I agree with what every single person has said in that they run a free weekend (every weekend) it's because aren't enough paid members.

After being a customer of eHarmony for over 2 years, my account was hacked. I lost my profile and all accompanying information. My credit card company recommended that I update my card for security purposes. eHarmony told me that I needed to build a new profile from scratch. I asked them if they could provide me with the initial data that I used to create my profile (3 times) but received NO response. I've worked in Customer Service for over 20 years, and I've never experienced such neglect from a supposed company "partner". Based on this lack of professionalism, security, and customer service, I'm going to try match.com. Hopefully, they show more care and consideration toward their clients.

They did finally refund the money. Thank you.

This is the most greedy, boring dating company that I've encountered. Why? I had a membership for one year and spent entirely too much money but did so thinking that this site would be more helpful than most because of the compatibility aspect. That was something that never panned out. Most of the "matches" I received were not a fit based upon my criteria. The "guided communication" was insufficient and somewhat of a joke. Their prices are not competitive and when they offer "free weekends" you are not even able to view your match's photo. It's blatantly obvious that this is to try and lure you back in to another over priced subscription. I would NOT recommend eharmony to anyone. Especially if you do not have money to waste.

I joined this site for the 3rd and final time this past March for 6 months. I should tell you I cancelled my membership 6 weeks after joining. During my first two attempts with this abysmal service I was not presented with decent matches in that none that were sent my way were not valid true matches, some 15-20 years older, some had teeth missing (a big problem for me), some whose photos were posted showed partial states of undress, some indeed were scammers and others not only registered for the service once under 1 name but signed in for the service under multiple names and locations.

I helped my 84 year old mother sign up for eHarmony last summer. She paid in advance for one year. I created for her a 250 mile radius -- and about a month ago, said she'd be willing for anything in the country. Granted, online dating for seniors is challenging, but perhaps eHarmony should be more upfront about the prospects. To go an entire year without a single match is a rip-off. Makes me think they don't have the inventory of subscribers we are led to believe they have. I need to figure out how she can ensure she is not auto-renewed for another year.

Perhaps I misunderstood the initial agreement but what started out as a $70.00 trial turned into a $210.00 disaster. I tried to cancel once I realized it was so expensive but they refused and continued to debit my checking account. The WORST part was I only received an initial few referrals, none who responded (and no I am not an ugly ghoul). However once I asked to terminate 2 months in I got flooded with matches but again no responses if I tried to contact.. Asked my bank to refuse further debits but they said I accepted the first so I am out of luck.

I signed up for three months. Are ALL of my matches or those "interested in me" I have had to turn into the FBI because they are scammers. Embarrassing to have to file the charges. The last guy I communicated with was endearing. Or was it a woman I was writing "sweet nothings to"??? Sickening really. The pictures showed ** to be a handsome well traveled man, but who knows it ** was a man or a woman or an it?

It is impossible to speak to a live customer service rep. You can pick and chose topics to write about but I have been having issues with the account since signing up and there are not real numbers to call. When googling eharmony customer service number you get a few numbers to call but they are all out of service!! This is unbelievable.

They refuse to stop spamming me even after unsubscribing dozens of time. This is harassment and the government should step in and have these criminals arrested.

So eHarmony's big spin is that they match you with those who share all these levels of "compatibility". I'd say 70-80% of my "matches" have little if anything in common with me. If you throw your money away here, claim your priorities are the exact opposite of what you really want--if you're a fitness person who doesn't want kids then tell them health is a low priority and you DO want kids. You will always be matched with those who feels the exact opposite of whatever you claim is important.

This company only wants your money. They send you matches they say they are interested in you right before it is time to renew and magically that person is no longer available the day after the renewal fee is snatched from you with no reminder. Once you are signed up you are locked into a binding contract that you cannot get out of. This site needs to be shut down.

eHarmony is FULL of ringers!!! Especially if you are a man looking for a woman. Most of the women profiles are FAKE and posted by eHarmony looking to pretend that there are actually attractive people on their website. Other profiles are scam artists from Ghana or elsewhere looking to bilk users for money. DON'T FALL FOR THIS WEBSITE AND IT'S SCAMS.

I joined eHarmony because of their wonderful commercials. What a joke. No matches near me, no active members. I responded to 20 men and no one answered back. I am not Miss America or Barbie but not ugly either. When I called to cancel within the 3 days I was talked into waiting 2 weeks and told they would extend the cancelation period for me that I needed to wait longer for responses. I waited ten more days and still no responses and nothing but crummy matches over 100 miles from me. My guess would be that most of the matches they sent me are inactive or not real members. I called and canceled and they again tried to talk me into staying. I said NO WAY. Do not waste your time or money on this site. It is depressing to respond to 20 guys and get no responses.

I abided by their rules and suggestions for safe dating. I did not give out my last name, personal email, phone number, or TRUE location until I was sure about someone. I ended my subscription and months later received a TEXT MESSAGE from **, a former match, whom I never gave my info to. EHarmony denies he hacked their system even after I told them he's in the computer field. And they continue to send emails with matches asking me to rejoin. How ignorant to know your client is being harassed/stalked and read from a script to say they will investigate. I went to the police. EHarmony is a despicable company and now they are harassing me after I requested to not receive anymore emails. I will do what I can to stop this from happening to someone else... because they certainly won't.

They charge far more than any other online dating site and promise matches based on numerous aspects of compatibility. They provide tests and store incredible amounts of very personal information. I have tried (ie. paid for) their services several times over the past 15 years. They have never once provided me with anyone who matched my criteria. Not even one single available prospect in over 15 years. They tell me that my requirements are too stringent (intelligent, unmarried Caucasian heterosexual male within 100 miles, non smoker, occasional drinker, employed/retired, not Muslim).

I signed up with eHarmony for a 3 month period of time for a dollar amount of around $17.00 or so. I already had a profile set up with pictures and everything. All was well and I had many matches. All I did was call to let the company know that I had received some matches that were outside of my age preference and they made me fill out a new survey. At the end of the survey they decided to inform me that they could not match me with anyone! I of course got on the phone and requested a full refund.

I recently joined eHarmony again after being extremely underwhelmed 5 years ago. I thought they must have improved the experience by now... I was WRONG! The time consuming question program is ridiculous. What are they doing with the gathered "information" that is just generic crap? Certainly not using it to create legitimate matches (oh! Can I use that word?!). The site is way too complicated with its own NON-understandable language. Can I just look around? Nope! I'm not sure why all these unimpressive profiles need to be impossible for me to see on my own. Oh, wow. I just answered my own question... They are all unimpressive. Keep my money and use it to cook up a better program. I'm done.

With eHarmony they send who they think will be a match based on your profiles. One thing you are asked is the age range you would like. I put 40 to 50 years of age, also athletic build because I myself am fit. All they send me is men that are my father's age who are not in shape. I know that physical is not everything but when you specify what you want they should send matches based upon your criteria. Not to mention they do not disclose that if you are dissatisfied with service you cannot cancel your account and they will continue to take payments from you. This is by far the worst dating website out there - very unhappy.

I cancelled my account on December 14 2014, called and talked to someone who said she would send me an email and I told her they had my email wrong and she did not change it to ensure I got the email so guess what I was billed again. This is such a scam operation.

This dating site is the worst. They send you very few matches, and once you go through the locals it sends you matches from people states away from you. And they charge you a CRAZY fee, and if you're unhappy with them they do nothing about it and still charge you. I will do whatever it takes to get my money back and give them a bad name until something is done. If your customer isn't happy or using your site and also can't afford the money they are charging, SOMETHING SHOULD BE DONE!!!

I asked to be introduced to Ladies within 50 miles of my zip code. So far I believe there was only one out of 40 even close to that... It appears once they get your nonrefundable money, they forget why you contacted them to begin with. Save your money. Try some place else, or just donate your money to a good charity - at least it will do some good...

I think that eHarmony, due to its pricing, is struggling to retain members. What this had led to, and what I object to, is that it is recycling old profiles of members who have not been active for a long time, possibly years. And recently that deleted the 'date of last login' information from member profiles. This used to be limited to 'active over a month ago', which was misleading enough in many cases; but now members have no idea whether the matches they receive are active or not. In many cases, from personal experience, it's obvious they are not. eHarmony should at the very least restore the 'date last active' information to profiles. Otherwise, it is hugely misleading, when they are often sending people 'ghosts' - profiles of those long since departed from the site.

I've been an eHarmony subscriber two months. Most matches have been in other states despite the fact that I've specified a sixty mile radius. I've also been asked to relax my 60 mile preference in order to expand my matches. I've sent guided communication questions to 11 matches with only 1 response. (I now believe that the lack of response is because my matches are NOT paying subscribers.) My profile shows I haven't responded yet to three people, who contacted me although I have already responded. I can't message one person because the dialogue box is frozen. I've created a help ticket on the site a week ago to resolve the technical issues and I received no response, not even an acknowledgement.

I sign up for 6 months, and the 6 months end they're still taking off from my account the $67.90. I called them up, and I told them I wanna record our conversation and they hang up the phone on me. The website is not good. Save your money and don't sign up!!!!!

Like Many people on this site who have tried eharmony since subscribing I have received no matches. According to their website there is a problem with their systems and their engineers are working on the problem. I now wonder if the photographed couples are real or just actors paid to look like a couple. Fortunately I have only paid a small amount for the 3 month period however I cancelled my subscription for further payments. I am utterly, utterly disappointed in what is meant to be the best online dating service out also turns out to be the worst online dating service. I now no longer believe in online dating.

Prepaid 6 month subscription. Cannot cancel until subscribe has expired. Auto-renew and account cancel are well hidden features on website. I cancelled account but did not uncheck auto-renew and was charged for another 6 months. Save you money and avoid the hassle. STAY away from eHarmony.

I joined E-harmony over a month ago and have gotten no matches. When I emailed them and asked them to cancel my account because they can't seem to find me anyone, they said "tough you still have 2 months left." According to their ads on TV they say the #1 matching sight. I call that false advertising. I am very disappointed with E-harmony.

I signed up for eHarmony and then checked my account. It was overcharged twice in 2 lines. I asked them but they ignoring saying other offer like giving more 2 month for more options that I could be invisible when looking someone's profiles. I didn't ask this but they have taken money and just ignoring like desperate and dishonest. Where could I complain to close this site coz there lots people having this problem. They simply stealing people's money with no authorization. I'd call it's a spam actions they take. And I tried to cancel within 2 days after I signed up but they ignored. Hey we should take actions and close this cheating and spamming business.. These dirty people run this site.. We have to close it... Where is that authorized body to inform they have doing to close this site? Does anyone know?

Absolutely terrible "service." I am one of the hundreds of people who tried cancelling my account. They charged me over $100 and refused to refund it after I CANCELLED THE ACCOUNT! Worse yet, one year later I noticed charges showing up on my account AGAIN! They never explained why they randomly started stealing my money after one year, and they STILL REFUSED to refund it!!!! If that isn't stealing, I don't know what is. I am absolutely livid.

I attempted to go through all the channels Eharmony offers to take care of this situation and I can't believe how unhelpful their billing department is. Within an hour or so of opening my account (and having to pay), I very soon realized that this was not a good service for me and so I immediately clicked "Cancel My Subscription". Then, because I could not find a direct email address to contact them, through the website, under comments I wrote them twice, detailing out exactly why I was unhappy with the service and why I was canceling. I never received a response. I was then shocked to see I had been billed $239 anyway.

I spoke to a sale lady and asked her if I can cancel my subscription anytime without any penalty. She assured me that there will be NO penalty. When I tried to cancel, they won't allow me. I do not even "have a close account option" unless I have to pay in FULL amount before they allow me to close my account". The sale lady did NOT tell me that I have three after the sale I can do that. She said I can cancel "ANYTIME without any penalty". Apparently, this is not the case. This is case of false information from the sale lady. I felt they control my account due to limited option to do what I want to do. This is a violation of my right.

I tried eHarmony with high hopes. I thought they would have real people with real lives. I was wrong. After going thru their hoops and doing the online emails to my supposed mate, I was sorely disappointed to find out instead of someone from Georgia, I had met and become friends with someone who lives in Accra, Ghana! He works as a scammer for email dating sites. He asked me for money claiming he could not go back to the USA until he paid the port taxes for his business. I finally got the truth out of him. His picture was a phony and his real name was **! Not an American at all!

I chose the more expensive subscription that apparently allowed a shorter term. But all of the terms are 6 months in deeply hidden fine print. Auto-renew cannot be disabled until you've paid all 6 months. When I tried to review that subscription sign up page, it is no longer available if you're a member. It took 3 phone calls and 4 emails until I got a cold response that said they can do nothing until the subscription is paid. My complaint is that I did not request 6 months. Such a scam. Why is a company like that allowed to exist? I will tell EVERY single friend that eHarmony is a scam. A drop in the bucket but I stop some people from getting taken.

I've used eHarmony over the years. By the time I reached 45 all the matches I received were over 57. Most of the men didn't even fit my requirements. Last year I tried again. Then tried to end my subscription which was harder than any other subscription I've ended. Basically they don't really value their customers feedback or experience. Finally, I closed the card it was charging to and I’ve never heard from them since. Not even a request to update my card. Worst customer experience ever. They need transparency. At least the other sites don't cost or make you sign up for months. While the issues may be similar as far as quality, you don't also feel ripped off.

This site is a complete rip off and now I'm stuck paying for 6 months. I sign up and set it to location within 30 miles of me with the importance level of that is set on very important, but the only "matches" that show up don't even live in the same state as me and some not even the same country! I called to cancel it and they said they can't and they can't stop the automatic renewal that you are REQUIRED to sign up for until I've fully paid for the first 6 months. It really is highway robbery. If I could give this 0 star I would!

I have been a subscriber for 3 months and my "matches" are "active over a month ago." I was denied a cancellation of my subscription and will be speaking with an attorney about filing a law suit. This is an outrage that they get away with preying on people seeking companionship. I have had enough!!!

How many fat, balding men are there in the world who work in oil fields? Apparently, there are enough to fill dozens of pages of emails to me everyday from EHarmony.com. Nine a.m. -- new email from eHarmony -- "Congratulations! You have three, new matches!" My heart skips a beat for a moment. Perhaps this is going to be "the one." But no! It's another fat, bald mechanic/carpenter/oil field driller, salesman, truck driver. Now, I'm not quite sure how eHarmony decided that these particular men are my perfect matches when I specifically stated that I am a musician and I specifically also stated that I am looking specifically for a musician.

Immediately after realizing that I was billed for 12 months rather than the trial one month period, I cancelled my membership within minutes and on the same day. I also called the company. Was told I was committed for the entire year. I had used Pay Pal, and called them and was told that it had already been submitted to my bank and I'd be stuck with at least the first month's payment. I then used the site for the past month.

I signed up and there is no traffic in the account. I know they are doing it wrong because last year, I signed up for another website with pretty much the same profile I am using now, and I received between 3-10 emails from new men everyday for 2 months. Then it winded down to 1-3 new a day. Here nothing. A couple of matches were over 300 lbs and without education. While I have a PhD and I am fit. I asked for a refund and they refused. They should be closed down. They are ripping off people. There is no quality, no available matches.

I'm getting nothing but matches way outside my parameters. In some cases 800-1000 miles away. Not worth the money.

Ask them to credit me my last payment and they refused. Meet someone else not on this site. This company is total crap, dumbest site in the world. Do not waste your money!!! You can't even talk to anyone. They have these stupid questions. DO NOT DO NOT WASTE YOUR TIME OR MONEY.

I signed up for EH for a 6 month service. However, to accept the 6 month service, you are automatically accepting auto renewal. You are billed in the first 3 months... so it's easy to forget that you need to monitor the timing of the auto renewal. BEWARE - that it is YOUR responsibility to watch for the end of one subscription and the beginning of another. YOU ARE NOT NOTIFIED THAT YOUR SUBSCRIPTION IS ENDING. If an automatic renewal charge hits your credit card, you CANNOT cancel your subscription charges until the next 6 month subscription if fully paid. Further, I couldn't find a customer service phone number on the website or on the internet. I had to search my credit card statement for a phone number, which of course, by that time you are forced to make the next 3 payments.

After seeing the ads about the most trusted site for online dating and providing the most success I subscribed. I went with what I thought was the best deal, $10.00 for 2 years. After talking to a representative who said this was my best option and if I cancelled my subscription I could just pay the higher cost of the monthly fee. This was not correct, you only have three days to cancel otherwise you do not get any money back regardless of whether you continue to use the site or not. This is why they have so many inactive members. I am out $280.00. The matches they sent me did not meet my preferences. Do not use this site, overcharging and abundance of inactive members.

One year without any success. Have not met any women. Not a good web for dating!

I requested repeatedly to have my membership canceled and my profile hidden until my membership expired to NO AVAIL. They will not respond to my requests and I am still showing up as an active member. The settings on the membership doesn't allow you to do any of these things - which is really ridiculous. I don't know what else to do but cancel via my credit card. They refuse to acknowledge your request, horrible customer service. Finding a match is easier than terminating your membership.

The man I met on eHarmony ended up being a scam. My son purchased this subscription for me as a birthday present for 1 year. The man whose name was ** from Detroit , Michigan. He said he was a gemologist. I started conversation with him just before Easter this year, 2015. I started talking with him on messenger and also on the phone. He said he made jewelry and sold in jewelry stores in Michigan and New York. We were to meet after his return business trip to New York.

I signed up for eHarmony. The people that were contacting me were not quality people. They live four hours away. Most of them have no pictures. I was very clear as to what I was looking for and was getting the opposite. After a month I had had enough. I contacted eHarmony they said they would cancel my acct. I took them at their word. The next month I noticed they did take the money out of my acct. I called and was told "Too bad." I asked for a supervisor and was given a hard time, I waited 36 min. on hold then was hung up on. I called back and again was put on hold waiting for a supervisor. I called back and was told the calls were dropped after that long. I did manage to get to talk to a supervisor the third time and he basically said they were going to continue to take the money out and he personally thought the matches were good ones for me. It is not a requirement to have a picture...

I have been a member for six months. I keep getting profiles of men that are interested in me. They leave a message telling me someone has compromised their profile and as a result their profile will be removed so I should email them at a Gmail address. The following day I received a message from eHarmony telling me the person who contacted me was actually a person who compromised someone's account. It's a scam to get my personal info.

This is the biggest rip-off... cannot wait until August to cancel. Tried to cancel early, and I was told absolutely not. The matches were all over the place, even with the specific questions that were asked of me. So disappointed in this service... Again... super rip-off!!!!

eHarmony members are promised that once they complete the extensive questionnaire and pay for the membership fee, they will be provided with suitable matches based on a highly accurate "scientific" system of matching. However, my experience as well as several other people who I have spoken with is that you are sent very few matches if any that are suitable. It seems that the rather elaborate questionnaire is nothing more than a ploy to make you feel like it is very extensive and accurate. While I have been a member for several months I have actually only received one match that was suitable. I live in NYC, however, even though I selected the smallest distance setting (30 miles) I have only received matches that are outside of the NYC metropolitan area.

I went online to eHarmony and bought a subscription for 1 year in 3 payments of $27.80 and after 2 months I decided that the service was not for me. I called them to cancel the service and was told I could cancel the service but I would still be charged for the full year even if I canceled now. I had to call my credit card company to cancel the future charges.

Really, why only few matches appear to me. Why not everyone than I can choose by myself. Only 10 people, and if I want to see who is online I don't see no one except those 10. It's really unfair, this site is expensive I should be able to see even 100 people online, and again I paid so much and I have to pay tracker messages again. Come on. Improve this please.

First and foremost I would like to declare that despite all the absolutely ridiculous marketing schemes this company puts out, their product is complete and utter garbage. I gave the site a solid chance and after months of activity, was unable to ignite even one meaningful conversation with a partner. That aside, I haven't used the site in over 2 months. They offer discounts for monthly rates and then auto renew you without notice. I cannot even begin to describe how shady this is. Then when I contact customer service, I get nothing but attitude and vague instructions. Then they told me that I missed the 3-day cancellation period and that I was on the 4th day. They refuse to allow you to cancel the subscription when you have future payments due, then they auto-renew your subscription. Are you kidding me!

The system is flawed. The majority of women who are subscribers live between 25-50 miles from any reasonable location to meet them. They flood your inbox with women who you are not compatible with. Most of all, I spoke with customer service regarding cancelling my account. **, or her possible alias explained to me that my account will close automatically on the expiration date, that was not the case. I wrote 2 emails stating the facts, one in which I suggested that if my account is not cancelled, legal action would be my next action taken. As of today, April 22 my account has been cancelled. It's too bad that the suggestion of legal action was the determining factor. My suggestion to all, beware of ALL dating websites, unless they are free. Even after reading the fine print, it does not suggest cancelling an account will be a problem. Think Again!

Once all the questions are answered and the profile is filled out, eHarmony's "matching" is lackluster at best. Very few "matches" have answered any questions at all and most are "free weekend" users or scammers. Adding insult to injury, they auto-renewed me for a year ($243) after the end of my term with no advance notification. When I signed up I chose the "no auto renew" option. When I called to inquire I was told I had to follow the instructions in an email they would send me.... They sent and it was only a list of terms and conditions.... This company is unethical and a scam.

First of all the Terms of Service are not standard. For this online-only service, the only way to cancel with a refund is to MAIL a cancellation for them to receive within 3 days. If you use their "most popular package" which is six months, paid over the first three months, there is no way to cancel/opt out of auto renewals until after the three month payments are complete. The only place where it says this is in the terms of agreement. Their help page only says that you click the cancellation button on your settings page but does not mention that the button is not there while you are in the payment phase (3 months).

I told them right away I wanted to cancel and they won't let me. I've stopped payments through Paypal but I'm afraid they will sue me. I told them within hours of opening the account when I realized how expensive it is and they won't let me cancel.

As I have read in other reviews, eHarmony is deceitful and dishonest. I canceled my subscription in January since it was supposed to auto-renew in February. They began charging me again in February and March, claiming that I had not canceled my subscription. I called and emailed them to resolve this issue, and they refused to refund the money they had unjustly stolen from me. They did close my account and canceled the final extra payment, but they still have $127 that belongs to me. Since they won't make this right, I want to warn everyone I can so they won't lose their hard-earned money.

I don't care that I wasn't presented with any worthy matches by eHarmony's matching algorithm, however I do care that eHarmony failed to honor my request for cancellation. I signed up for eHarmony in July 21, 2014 for a three month trial. I know this date now in retrospect because it appears on credit card statement. However during the three month trial I thought that I had signed up during August 2014 and so I didn't call to cancel until November 2014. So the three month trial ended in Oct 2014 and I was billed and extra month by the time I called to cancel in November. As unfortunate as that was, that's actually not the issue or the reason for this review. It's what happened after that that upset me.

I joined after receiving a false eHarmony email request. I am stuck for 6 months, unable to get out of contract. Only contact has been from predators twice who had multiple IDs with the same picture. I notified eHarmony each time and they were removed. That has been the only contact from users. It is a disappointing situation and would not recommend it to anyone..

You should read these reviews before subscribing into this website because eHarmony tricks you and keep on renewing your subscription and there is almost no way to cancel your subscription. Once you sign up, you have to wait for 6 months before canceling your account but the really messed up part is they will automatically renew your subscription and apparently somewhere in the initial subscription policy it is mentioned that your account will automatically be renewed. But if I want to renew my account, it should be my choice and I shouldn't be tricked into it.

I have been on eHarmony for many months. In that time I have had many men (perhaps?) contact me, usually in answering some smile I sent out. Out of all of them, almost everyone started out looking normal, and then by the time we got to email it was obvious that they were from another country, hardly spoke normal English, and pushed to get my home phone number or off site Email right away. Also, almost all of them had their pages shutdown or addressed by eHarmony saying that they were "compromised". And then of course eHarmony takes all the communications we've had and they are gone... poof, no proof.

I just bought a 6 month enrollment and after the first month, I couldn't be more disappointed. I have had to broaden my criteria just so I could see more matches. Most of them are across the country, nothing special but passable. I have sent out dozens of smiles, several guided questions and gotten not ONE response! A total of 10 men have looked at my profile and not one of them has responded. I have tried to contact eHarmony and can't even get a number in this country! Like many others, I was suckered in by the warm and fuzzy commercials on TV only to be completely disillusioned. They prey on people looking for companionship and take them for their hard earned money and give nothing back. I don't know how they get away with it but if a class action lawsuit is filed-and it needs to be-sign me up!

I signed up for eHarmony in January. Luckily for me, I never paid for it. I would get 10 emails a day from them with "matches" and how I could save 10% by joining and then I could see their photos and such. Why do I have to pay for that? Plus they would send me nonstop annoying emails with ** is interested in you, and that I could pay 70.99 to see his response to my profile. The questions they ask are ridiculous and also to "communicate" you have 5 steps just to send them a message. The "matches" they would send me are either too old or they were incompatible with what I'm looking for.

At least then you can feel good about yourself. eHarmony is a complete ripoff. I agree 100% with all of the negative reviews on this site. I also suspect that there are duplicate or "empty" profiles on the site that are auto-generated. I tried the site just to see what would happen. I wish that I would have read the reviews on this site first before wasting my time and money. I also received "matches" that were not appropriate for me, and communication was non-existent. I did meet one local guy from the site after emailing back and forth for weeks. The guy was 50 pounds heavier than his photos (could happen on any site) and was rather an odd duck. Lo and behold, a few months later, I ended up moving to the town in which he resides and happened to run into him with his wife and kids at the grocery store. There is no vetting process of men on the site despite any claims made to the contrary by eHarmony. Scoundrels abound on this site as well.

I have been on eHarmony for one month; part of a six month subscription. The first couple of weeks I had about 30 different men contact me a week. This past week I had zero! I didn't change my pictures or profile at all. I called customer service to figure out what changed and they told me that they were marketing me in the same way. I tried to explain that you don't go from 30-0 contacts within two weeks without something be different and the representative said "Maybe your new matches don't log on as often."

I had opened an account with eHarmony, hoping I might be able to meet someone. I got a few matches the first few weeks. No one I was really interested in though. Then EH started sending me matches that were in different states, much younger or much older than my preferences. I emailed them asking why they're doing that. I got no response. And no more matches. I emailed customer support a few more times asking what's going on? They tell me I have to broaden my preferences in order to get more matches. So basically, I have to lower my standards to meet people. I don't think so. I have my preferences set to non-smoker, social drinker, a certain age and distant ranges for a reason. I won't compromise or lower my standards because EH says to. Maybe they should do their job instead of running a scam business and stealing people's money.

This organization uses deceptive business practices and makes it nearly impossible to cancel your account. The instructions they provide for cancelling the auto-renewal function are not accurate and do not work. I work for a technology company, so I think I can follow online help documentation correctly. I ended up having to cancel my credit card to get the account closed.

I live in Houston; the matches I keep getting live in Louisiana and San Antonio and Austin and Dallas - hundreds of miles away from me. When I try to contact them I am stymied. Unlike old fashioned corporations where the address of the CEO was put out there and it was easy to contact the corporation, EHarmony hides. There is no field to contact them. All you get is a bewildering run around of questions and answers. When your question is: how do I contact you to get my problem resolved, you find smoke and nothing.

I received very few matches - matches without photos - and, given their supposedly "scientific" method for matching people - guys I wasn't remotely interested in.

I online paid for eHarmony and they automatically put my old email address in from 10 years prior using their service. I called right away and a young woman said she would correct it. I also asked her not to let it auto renew. She said she had taken care of both issues including putting in my new email address. 3 months later, my account auto renewed so I called in to complain, only to be told that I had two accounts going, one for the old email address and one for the new. I was also paying double. He also told me the young lady at the beginning did put in notes regarding my complaints. I was only ever reimbursed for the auto renewal fee but was not reimbursed for the extra account being open from the beginning.

Nothing happened and that's exactly the problem. The auto renew feature is set up to take your money and wont refund it when asked. Matches in Canada? Am I gonna drive to Canada? For all the claims they make, its a total ** of a site.

I'm tried to use the free trial for Eharmony and surprise surprise I was directed towards their subscription page. There was no information for the free trial just information on how to pay for their subscriptions. I have no idea if I was to take out a subscription that the first few days were free. A definite fraud to try and capture unsuspecting people into applying for their service. The worst thing is it was on the TV i.e. it was advertised on the TV and it appears nobody has check to see if the offer was genuine.

I signed up for a year as at 7 pounds per month this seemed reasonable. However I've only been using it for 3 weeks and I've already had enough. Unfortunately eHarmony refuses to refund my future payments and I'm unable to cancel or remove my profile until all payments have been made, which will be five months from now. So check your terms and conditions if you sign up with what appears to be a good deal. The website produces poor matches and as time goes on I feel like we're 'scraping the barrel' more and more. To increase matches eHarmony advises you to increase the distance. I'm sorry but over 30 miles is way to far anyway and this is the minimum setting! The communication process for eHarmony is pretty rubbish in my opinion; the questions have me cringing. It's worse than the fake setting of facebook.

I signed up for eHarmony. I didn't like it. You send questions to each other, not an email you write. There is a way you can bypass that, but didn't know how to. Well I wanted to cancel. They denied me. So they kept charging me. You should be able to cancel. I cancelled within a month. I signed up for a year with 3 $63 payments. They charged me two more times. If you sign up, be prepared to pay full contract price no matter what. THERE IS NO CANCELLING NO MATTER WHAT.

I had a bad experience with eHarmony. After I finally found their customer service phone number and expressed my disappointment, I was offered extra add-ons to get me more matches. I declined to pay any more. Out of 137 "matches" out of my area, only one was within 30 miles. For the first two weeks, I did not receive any communication. I complained about the non acceptable matches so we revised my 30 mile requirement. Then I didn't get any matches. My third call was to cancel. This is difficult. I was informed that only the accounting department was permitted to do this and ** would send me a link. The link tells me that I cannot cancel the billing. I had asked to speak to a supervisor but apparently there are not any. This is their very evasive procedure. There are no refunds. I explained that I was being billed for no service and that this was a rip-off. ** could only repeat what she could tell me - that she would send me a link.

eHarmony is a fraud!!!! They look like normal dating website, but once they have the access to your bank account they will automatically charge you till your credit card expires... There is no way to cancel membership. Do not waste the time calling them, the only way to stop them is to contact your bank, report the fraud, and change the numbers on account.

I joined eHarmony six months ago and haven't gotten any responses from any of the members. Most profiles are not even in the local area in which I live and most profiles have no photos. There is no way to contact eHarmony to get a refund or to take my profile down. Terrible site.

I tried eHarmony. When I wanted to cancel there was no place on the site to cancel. Several times I sent a message via their customer service, because they did not follow these stated directions, no matches without photos or profiles and only Christian matches - Zero response. I sent several messages to cancel the account with zero response. Please folks, buyer beware of eHarmony.

My experience was very much like most of these stories only I was an even bigger idiot by signing up for a whole year with e harmin me. When I found out they "auto-renewed" me for another year and put my credit card into decline I was livid! I had a call with them and then I was ready to kill! Not only did I not want this service I truly could not afford it. I was so mad I wasn’t thinking straight and now I realize that this is another of their predatory tricks, they get you so mad that you just want them to go away and you give up and let them take your money.... well don't do it! Just call your credit card company and tell them they charged you without your authorization, this worked for me.

Joined eHarmony 4 months ago. Completed the ridiculous lengthy questionnaire and the "matches" chosen by eHarmony were men I would never choose for myself. There are no parameters for height, and as a tall woman (5'8+") I felt it is crazy that the majority of men chosen were significantly shorter than myself. I have no interest in dating a man 4 inches shorter before putting on shoes. The majority lived outside the 50 mile limit I asked for. When I call customer service they said I should be more open and base my dating on personality. I felt this was rude and inconsiderate. Additionally, I have been locked out of my account multiple times due to "incorrect password " but the new password never works. This is the current situation and has been for more than a week.

EHARMONY APPEARS TO BE LYING TO POTENTIAL CUSTOMERS. I joined eHarmony several years ago for three months and had only three responses whereas, I've had dozens of responses on other sites. I called several times and they did nothing except to mention something about settings. When it expired, I vowed never to join again but they continue to send "deals" thru emails. Recently I followed up on some emails that said I could rejoin for $12.99 a month and $19.99 a month but, when I go in and fill out everything for the profile, it comes back $57 a month for one month and $41 a month for three months. It gets cheaper as one subscribes longer but nothing is much under $200 (except the one month).

I signed up for a 3 month contract. I clicked on an option that said, "Do not auto-renew." I noticed that on 13/3/2015 they took %149.85 out of my account. I tried to call them and there is no answer. How should I proceed?

After seeing enticing and clever ads, I decided to join eHarmony on their free weekend. The site said they needed a credit card for security and in case I wanted to continue. I filled out the 405 questions and wrote a good opening statement and after my profile was approved, I was sent 10 ladies' profiles and an email saying, "Congratulations, here are 10 ladies that meet your requirements." BS, not even close. Out of the 10 profiles, 8 never had any photos, 7 of the profiles had almost nothing filled out and what was written out was nothing like what I was looking for.

When I signed up, after I got through the questionnaire I was hopeful that harmony would present me with compatible matches that were vetted based upon the likes and dislikes I had expressed. What I got was a deluge of incomplete profiles without so much as a picture attached. What do they know about chemistry if they are not bright enough to understand that physical attraction is the initial spark that lights the fuse. I would not expect to walk through a bar, museum, library, etc with a blindfold on and expect to find Mr Right. I asked them not to include profiles with no pictures and they said no and suggested I write to ask them for a photo. Isn't that their job? Not to mention that I am suspect of anyone on a dating site that doesn't include their picture. Why isn't it there?

This site DOES NOT provide accurate matching. They simply send you less than a dozen "Matches" a day to go through. They are completely random and DO NOT match up to your profile settings. I am a 47 thin white male, 6'2, athletic, christian, etc... I am constantly being matched up with women in their 20's or even 50's which outside of my dating range. Constantly being matched up with very overweight black women. Or being matched with people who live across the country. And those are just a few of the issues. I have never written a complaint before online about anything. This site has spent a ton of money on TV and Radio commercials and marketing. Dont fall for the hype. I'm sure there are success stories. But the masses are most likely disappointed.

I was a member for about 2 weeks, cancelled due to my account was hacked. No problem, just sign up with a different email and we will reinstate. Less than a week later eharmony.com cancelled my account because I asked to get my account updated with my old information.

I joined eHarmony with a 3 month subscription. During that period I had no profile activity (whereas) on RSVP I would often have 10 per day. During the 3 month period I attempted to complain via email and cancel my subscription with no response. At the end of the 3 months my subscription auto-renewed without warning or my permission and I have been charged another 3 months for a product I do not want! There appears to be no way of accessing customer support when you are logged in. This "service" appears to be a scam despite all the glamorous ads.

This site does not give you correct individuals within your plus they don't hide and will scam your pictures. So they are not what they used to be and should not be trusted.

When I lost my job I asked eHarmony if they would consider moving my plan from a three month to a one month plan. I was not eligible for a refund because I had not made all three payments and there was nothing they could do referring me to there policy. I find it very shocking that eHarmony would not try to help its customers who have fallen under a hardship and hide behind a policy. It may be legal, but it is not human!

I joined in November 2014. Was told the cost was only 11.99 per month for two years. Signed up and was charged the ENTIRE two-year amount at once. Tried to cancel after 3 days and was told it was too late. Asked for a pro-rate and then cancellation and was denied that as well. Forced to stay with it. I have received no matches I would want to date. It is now March 2015. Four months!! Matches are "active over a month ago" and recycled. It's awful. A Christian site? An honest site? No way!!! I'm so very sorry that I signed up. I tell EVERYONE to stay away that I come into contact with. They don't call you back, don't provide easy contact information. I wish I would have checked these reviews before I signed up. I watch auto-renewal every day because of their stupid renewal policy with no notice. If anyone puts a class action lawsuit together, put my name on the list. If they auto-renew me, I'm suing.

It is rare I bother taking the time to write but eHarmony is as close to a scam as you can get. I was hesitant at joining up with membership, but was assured that it would NOT auto-renew... Then my 3 months expired. They provided another offer for another 3 months which I did accept. On all contact and communications I explicitly said I DO NOT WANT TO AUTORENEW!!! They even have this on record, but said that on my second renewal I did not go change the setting. On trying to locate the setting, it is hidden multiple layers deep.

First you will get matched with people who don't meet your criteria. I am a finance business student and I kept getting matched with uneducated people, until I literally had to write "bachelors degree" because their reps told me I should put my degree I will complete even though I still haven't.. They ask you to lie. Second, it's a complete rip off... I tried to cancel and delete my account before the third installment and it wouldn't let me and when I tried to contact the department that handles such things all they basically said was "Too bad. You're stuck paying."

I should have read the reviews first. I signed up on eHarmony and I clicked on 17 men. Everyone "has left the building". False advertisement. Their profile should not be posted still.

I had met several projects, that's true; the ones that contacted me seem to fall under the wires. I two experiences I had, could have been carbon copies of each other. Meet, gain trust, and then ask for funds as they are in a tight jam. Unfortunately, I could not find a way to contact them directly. I want to be removed from their site. I also think they should be made to refund the portion left on your contract because you are not using the said service. To me this is a way of cheating to gain money from very unsatisfied clients. You would continue to pay for a phone service or internet service if you cancelled, why should eHarmony be any different, after it is a business.

When my account was due to renew, I kept trying to go by the steps on their website to stop the renewal. I never had the button that was supposed to stop the renewal and cancel the service. After I got my credit card statement, they had renewed the account prior to me having the ability to stop the service. I called customer service and pretty much told "too bad" you did not call or email eHarmony. The company does not even provide a call in number on their site you can access from your account. I guess the only option is to cancel the credit card since they refused to do anything once I found a number searching the internet. Huge ripoff and vague about your service.

I have tried to delete this account numerous times and from the site I follow suggested way to delete in settings and it will ask one question about matches. I have emailed them and I'm very upset. It's obvious they make it very hard to delete account. Matches are horrible, I wouldn't even give a second look at matches they send. Heck two were unemployed. Really all I want is for money to stop coming off my credit card.

Tried to cancel my eharmony account and get a refund. If you were making installment payments the policy is different than if you paid all up front. At this point in time I do not know what I agreed to. They told me I can't get a refund if on auto renewal but my account shows auto renew disabled. The email they send, because there is no supervisor, refers you to their cancellation policy, but the next paragraph says if you are on auto renewal that policy does not apply. I got matches from several states, which is ridiculous, most without pictures or much info.

I signed up for a year at a certain price. They proceeded to take the first 4 months payment on the first month. The second month they took another 3 months of payment. This payment schedule was only listed in the sign-up material that they provided AFTER confirming sign-up. I contact Customer Service who said there was no refund options available, no way to change payment schedules, and were generally rude. The third month they attempted to take another payment. When they did not get the payment, they CLOSED MY ACCOUNT. Essentially, THEY FORCED ME TO PAY FOR 8 MONTHS OF SERVICE AND ONLY PROVIDED 3 MONTHS.

I signed up for this site thinking it was like any other site. However, I was very wrong. The site offers a good discount if you sign up for one year, however if you choose to cancel the account during any time within that year They WILL NOT refund any used time. However they will take the $160 or so for the whole year, so you don't get all the service and they get all the money. What if you found someone and you want to cancel the account? Well I guess you'll have to pay them the whole year!!! Now I have had to tell my bank that they are refusing to cancel my account and they are still charging my account unauthorized charges.

I have been a member of eHarmony since the beginning of January and I am not at all happy with my experience. I have had nothing, but trouble using the site. Constantly I am sent matches that are duplicates (meaning I have been already given them as a match and said "no" to them as in I am NOT interested). The app doesn't even work properly. It constantly stops responding and kicks me off. Even after I "hide" and then "block" a match some of them will reappear back in my matches right after I hid/blocked them.

My first three weeks of a thee-month subscription have been so disappointing, I have no interest in renewing. I have read the 500+ complaints and know that it is not stupid me causing the difficulties. Here are a brief list of the problems: 1) difficulty in using the website, 2) difficulty in finding a customer service rep who will help, 3) deceptive promises and sneaky ways to add fees to benefit from the site, 4) being flooded with matches outside my specified area of interest, and lastly 5) simply not being able to log in with the PW that worked fine...not being accepted with no notice of why from eH.

This is the worst website for dating. If you're looking for relationship, don't go in this website - you never communicated to anyone.

Hello All. I had a six month eHarmony membership which I checked into every day. I suspect that eHarmony posts expired matches. I don't have actual proof of this, although I did get one post where the person wrote that if I were receiving his post after a certain date, it was invalid. That confirmed to me that at least one post that was not active. I requested communication from many posts, but received about 2 responses, over a 6 month period. All the requests to communicate that I received from other members were cancelled (by eHarmony) the next day. That's just strange.

I joined e-harmony because it was advertised on TV and seemed to be the best at matching people up who were serious about a relationship. I joined for a year in 2009 or 2010 -- not sure. I reside in Alberta. The reason I'm only complaining now is because I noticed many other subscribers were furious and think it is a scam like other people do and share the same stories. The site does not deliver like promised and all I got most of, were Americans. Most of the photos sent me were merely silhouettes in squares and now I realize they never existed to begin with. Some of the matches were way too old for me with health issues. After not getting any satisfaction and my subscription ran out, I was very disheartened and did not re-join but let it ride for a while.

I signed up for a one year subscription and for the first month I received matches who were clearly active because on your activity page you can see when a match has opened your profile and looked at it. After a month everything went silent and not one of the matches I have been sent has even opened my profile. I am told that all 75 of them must be on vacation or away. My sense is that they signed up once briefly, found the site to be a complete waste of time and are now long gone! eHarmony is taking people's money knowing this......to me that is completely dishonest!

I am glad I signed in only for one month. It is hard to find the one month subscription option, they want you to sign in for at least 3 months for over $200 and won't give your money back if you decide to end your subscription. So, the only way to communicate, at least with my one month subscription is with sending stupid questions, if you are interested you send 5 questions and they will answer if interested or if they are interested they'll send you the freaking questions but there isn't an option to chat. If you want to send an email, you have to pay extra, besides your subscription. I can't communicate with the guys I like. What a waste of money and time with this freaking dating website.

Lousy website that uses Auto Renewal (good companies and products don't need Auto Renewal), overpriced subscriptions, many many fake profiles, lousy customer service - basically a model for 'How not to run a business' or 'How to scam millions of unsuspecting people'. Only and best way to get your money back and/or stop Auto Renewal - have your bank/credit card company issue you a completely new card with a completely new number and different expiration date and report them as fraudulent. Only and best way to get a refund.

I've been a member off and on for 10 years. They have yet to compare me to a suitable match. I've actually met and have more dates on plenty of fish and we know that's a scam. The price per month is extremely high and the results are zero or in my case they were. I have emailed their customer service and they will not reply to any of my emails.

These people are absolute crooks! If you want to cancel a subscription it is made impossible for you. They claim if you log in & go to settings, then your account, you can cancel. However, once you get to settings, there is no account settings there! Also, when you try to contact them, the phone number given on their website is conveniently out of service! This needs to stop. They sucker people in & try to charge for useless services. I want out of my subscription, yet there is no way for me to do it. So they can automatically keep taking out money from my checking account. Please I need help to rid myself of this thieving company!!!

As with any online dating site you need to approach with caution. I've been using eHarmony on and off now for about two years. My most recent experience was more productive. I signed back on again at the start of the year (Actually my profile was still being displayed, more on that later). This time around I had some experience, some good photos, and put some effort into my profile. I had a large number of dates (11) in the first few weeks and met a nice gal who I am still dating. It worked the second time around.

Despite setting my desired range for within 60 miles, I was only receiving match listings for people much farther away. When I contacted customer support to figure it out, they gave me a hard time and showed no interest in helping me. So I closed my account. Two months later, I saw a new charge on my credit card. I called and complained and they said they'd look into it. Then charged my credit card again! So I called them back again and they gave me a run around saying that I can't close my account because I'm in the middle of a subscription that isn't fully paid for! I was forced to call my bank this morning and cancel my credit card! Buyer beware, they care way more about getting your money than truly trying to help you find love.

eHarmony changes different prices to different people. Matches all must be paying members to communicate but it is unfair that different people pay different prices. Prices range from $59.95 per month to as low as $6.95 per month. The first time I joined I paid $49.95 for three months. This January I paid $20.85 for three months. Many of the matches that I am matched with are unaware of the deceptive pricing and end up paying huge amounts of money to try the service out and then their subscriptions expire. New members are always joining, so if they are interested in the new members they have to pay again and many don't. This is where the service is flawed. There has to be alignment of when both matches are paying. If John is a paying member in January and Jane is a Paying member in February they can't communicate.

I signed up for eHarmony based on what I thought great commercials and advertising. Well.. I found nothing of the sort.. The process for signing up is so ridiculous and the matches I am getting are in different states! I am very dissatisfied with their whole service. Profiles I received had no pictures, way out of my area range and very out of date. I wrote to the customer service department to try to cancel my 6 month membership and was told that due to THEIR terms I could not cancel and they would continue to charge my credit card!

I just wanted to make men and other aware that eharmony recycles their pictures and matches they send you, especially as a man. I would block profiles and then a week later the same profiles would show up as matches again. Plus, unless eharmony is offering a free weekend to communicate, no woman would ever communicate. When I tried to explain this to customer service and ask for a prorated refunded, I was give the run around. The supervisor was not on the floor, you have to go through accounts and only talk to them on through email because of legal BS. It is all a way of giving you the run around so you can't get money back and you are stuck on their crap service until your membership runs out.

I was on Eharmony.com for over 1 year. In that time I dated 2 men and 1 other contacted me. The 2 men I dated were totally and completely inappropriate for me. First of all I was looking for marriage but neither of them even wanted a serious relationship. They were only looking to play around and were emotionally and physically unavailable. The 3rd was a man who emailed me and acted like he was interested in meeting me but he only wrote 3 times, each about 2 or 3 weeks apart. I finally just ended it before it began because he was so unavailable and had a playboy attitude. EHarmony was NOTHING like what that TV ad says. It was a total waste of time and money. I would not recommend it to anybody.

When a site has no way to call or contact the company for any reason it is a red flag but I took the free-trial weekend and got taken for a three month paid in front membership I soon realized this but missed the three-day cancellation date by 2 days because I never was told about one. I was told my membership had to remain open for 90 days even against my will. So much for a loving caring company. I tried all emails and live chat and all phone numbers and never was able to reach anyone or get a response except give it time this works.

eHarmony takes a while to get used to. Its interface isn't particularly user friendly and it does not give the seeker much control in terms of their dating search. eHarmony proposes matches for the user to approve or reject based on personal preferences. This is where the problems start. With so many free quality dating sites available, only the least successful daters will pay eHarmony's high fees. So most often you get matches who resemble Jesse Ventura, or your pervy uncle Earl. When contacting customer support, they are completely unhelpful and if you insist just a bit too much on your point, they disconnect your service. At least that is my experience. If I could, I would give them 0 stars, but instead I'll advise any readers, just join OK cupid for free. :)

If you decide to join anyway, know you will lose all your money, their cancellation policies are ridiculous. They take pride on matching you with similar people (in terms of personality). My last date could not put two words together and his interests could not be more different than mine. They also matched me to a poor guy who was mentally sick. They matched me to men who only wanted a one night stand. They even matched me to a computer generated fake profile!

I initially joined e-Harmony in January 2014 and agreed to 3x $59.80 payments charged to my credit card over a 3 month period. Before the third month I contacted them explaining I had a significant financial setback and requested they defer the payment for several months. The reply was not favourable, no compassion or understanding whatsoever and the payment was deducted. I didn't go back to the site for the remainder of the year and in January 2015 I noticed another $59.80 deduction to e-Harmony on my bank statement. I was shocked because I haven't used their service or been on their site for months.

This is the most expensive of the dating sites and the worst of them all. I immediately cancelled my subscription and requested a refund because my cancellation request was within the 3- day period. I am still waiting for that refund to be "processed." I would not recommend this one. They advertise "communicate for free" but that is not the case. There is nothing free about this site.

I joined years ago and took the time to fill out their ** quiz, which is long. The matches they sent me had absolutely nothing to do with what I filled out - not even close. All of their claims about their compatibility questionnaire are complete lies. I'll bet the couples they show are models, too. I know many people that have joined online dating sites, but NONE of them met anyone on EHarmony. Also, you can't search on their site. Why? Because they have no database, and they don't want you to know that.

I joined E Harmony and this site sucks. My matches are all too far away, or not what I like. I have been trying to find a way to cancel my subscription. I just signed up 3 days ago. I thought this site might be different. Nope it's the same! Please do not even sign up cause once you do, you're stuck!

I open an account when there was free communication for a weekend then I called to try to use a three month offer linked that was not working. I was not informed that you can not cancel after three days. I stared receiving only few matches for days then I received a warning sign that if I wanted to receive more matches I had to adjust the settings on distance. At this time I did to see how it would it change then I was receiving matches from North Carolina and other states also.

Signed up for the 3 day trial on 1/12/15. Called to cancel on the 15th. Spoke to Mary who told me she would extend my trial period for 2 additional weeks and gave me a date of 1/29 to cancel before getting charged 59.99. I called on 1/29 and spoke to customer service rep Shawn and was told the trial period was expired and was indeed charged the 59.99. I explained to Shawn when I initially spoke to Mary on 1/15 she told me I was given an additional 2 week period to try their services before canceling. Shawn said he couldn't do anything about it and transferred me over to a supervisor.

I was supposed to be charged 25$/month and they charged me 311$ at once in one of the worse economical time of my life. I sent them a cancellation notice within 24 hrs and they refused it saying that it was past the 3 days allowed (because it was from a no-reply email though I sent them a screenshot of my email). You cannot see a picture of a guy if you do not pay some amount, it is just ridiculous when sites like okcupid.com are free and you can see all the pics and profiles you want. They are just taking advantage of people looking for love and want to make money out of them, and they're no better than any other dating site.

Due to poor quality of matches and obvious dishonesty with regard to how they create "matches", I asked for a refund. There is no way to call for this, so I had to send an email. I got a reply stating I had to call. So I called, spent half an hour talking to a kid with no understanding of what he was talking about, only to be told he isn't authorized to do refunds. I asked for his supervisor, was told there isn't one, and that I would receive an email to reply to for refund. I got the email two days later, an automated one, not from a person. I sent my reply, and ten days later came the refusal. So yeah, I prepaid for a year to lower the overall cost, only to be told no refunds, no exceptions. On top of that, I decided to reactivate the matches then, since I paid for a year, and they won't send me matches any more. I plan to speak to an attorney next.

I signed up for 3 months to see what it would be like. I've been on for a month and have heard from two "matches" that I have nothing in common with and that I don't even live close to. 80% of the matches I received have been inactive for over a month. The "free communication" weekend just ended, and suddenly I have a bunch of new matches with no pictures and no info filled out. That's how eHarmony pads the site, with a bunch of new people who are curious to see what the fuss is about but don't want to pay for it. After the free period is up, the profiles stay there and some poor sucker, like me, gets a bunch of useless "matches". I cancelled my subscription and they wouldn't give me a refund, not even a partial one. My profile will likely sit on their stupid site long after the 3 months have passed and I'll get matched with a bunch of unsuspecting saps, again, like me! This company should not be allowed to still be in business.

I call it E-Disharmony. I will describe only a few of the problems I've had, but the list goes beyond this!!! 1st off they advertise a deal of $19.99 per month in huge bold letters, but off to the side it says something like $79 for 3 months. I thought the $79 for 3 months must be a separate option for paying the same price. After all, why would it say in HUGE BOLD letters $19.99 per month if that option was not made available?

I have not used my eHarmony account in well over 8 months and actually forgot that I even had an account. They give no notice of automated renewal. So when I saw a charge on my credit card, I immediately inquired and asked for a refund and for them to stop withdrawing my fees. Nope, I am on the hook for two more payments to cover another year of service that I will not use. In addition, despite my profile "requests", I received info for women who were not anywhere near my ideal match. Thanks for nothing, eHarmony.

I had signed up for the 3 month membership to try this out. A month before the end of my membership I checked and made sure It was not on auto renew. At some point between that day and the end of my membership my account switched to auto renew and now I am having trouble cancelling. I am not even asking for my money back I just want to cancel now and I am not getting a response. This company is the worst. Stay away.

I joined this website because of their advertising of "free communication" from Feb. 12-16. Turns out that is completely misleading because in the FAQs, you learn that you actually CANNOT communicate with a match unless you subscribe!!!

What happened? And what keeps happening? Here are my results: "We're sorry-- we are unable to find the right type of people for you. This does not reflect on you personally or your chances of finding a happy relationship. Thank you for trying eHarmony; we wish you the best in finding a great relationship." I've seen the commercial where the woman is all prim and proper and this dude from eHarmony meets up with her and he is all punked or gothed out. But they matched! This has left me feeling quite like a used kitty liter box, well the stuff left behind by the cat, if you know what I mean? Oh, it's played havoc on my self esteem. Made me feel hopeless and like a social outcast. Very depressing to say the least.

I am so sorry I joined eHarmony. I have been disappointed since the 2nd day I joined. I called them and asked for a refund, No way, Jose. They send me very few matches, and the matches they send me are horrible. No one that I would want to be matched with. And then they asked you to buy their badges, and if you want to update, they charge you more money. What a hoax. Stay away, far away from this site. I have much more fun on the free dating sites.

I foolishly signed up for eHarmony for some month (fighting through their obvious efforts to convince you that the minimum subscription is 3 months). To be fair I thought it was okay although not worth the money compared to the free sites such as POF and Tinder. I clicked all the way through their very very laborious cancellation links, continually confirming I was of sane mind and very much wished to cancel my membership and therefore stop the auto renew. I eventually got there and saw out the rest of the month. I was therefore amazed to see they had taken 44.95 out of my account the next month and to cut a long story short, had lengthy email exchanges (they wouldn't speak by phone, cowards) which ended with them refusing to enter into any further discussion.

Be very careful with the auto-enroll or automatic subscription renewal. My subscription ended on February 6. I logged in on February 6 to discontinue my subscription only to find my credit card had already been charged. I emailed customer service 3 times within 6 days to get a refund - never did I get a reply. I finally called customer service and was told that eHarmony did not have to give me a refund under their policy and that the only option I had was to email (yet again!) the "account specialists" to see if they might make an exception. Please note. I was well within the 3 Day Cancellation Policy when I sent my first email on February 6. Instead of taking care of my refund on the phone, I've been given the runaround. I've yet to receive a reply to my 4th email and do not have much faith that I will. Thankfully, the card I used was American Express and I can dispute the charge through them.

Complete waste of money. Got only 2 messages. The advert on tv shows a man with a camel. And I'm surprised they didn't try to match me up with one.

I have had a paid eHarmony subscription in a prior year, and recently signed up again for another 6 month period. After the first few weeks, I realized the number of hacked eHarmony subscriptions were dramatically increased and I was getting contacted from "scammers" on the site, then several days later would get an email from eHarmony telling me that there was something wrong with that person's profile. Luckily I never gave personal information or emails to anyone I was chatting with, but it was very scary to see that just about everyone I had communicated with ended up being some type of scammer.

They hid a 'automatically renew' button somewhere in the sign up screen, and I had almost forgotten I had an eHarmony account when suddenly my bank account was overdrafted by $150 when eHarmony renewed my service for half of a year at full price per month (yea...). I called them and said I had not authorized this, but they said, 'oh yes you did, you clicked some button at sign up'. Wow. I called my credit card company and filed a complaint. 60 days passed. eHarmony did not fight. I got my $150 back. This goes to show that whatever eHarmony was doing was probably illegal since they almost certainly would have fought my credit card company if they could.

I asked to cancel the subscription over the phone, the customer service lady gave me a 10 min speech of how you need time to find your companion. I told her I could not afford it anymore, then she gave me another 10 min speech of how I need to stick with it, then I told her again I could not afford it, she then told me it was rude of me because they gave me a special price. She was rude and did NOT want to cooperate.

I subscribed to eHarmony, wanting to find my match like their ad claims and all they keep sending me guys who live hundreds of thousands of miles away. How am I supposed go on a date with a man who lives in Texas while I live in Pittsburgh PA. I believe that this dating site is a scam.

I have requested to be matched with guys between the ages of 48-65 and none without profile pictures. I am being matched with guys from 30-70 and many without profile pictures. Most of the guys are not members so I feel like I'm wasting my time!!!!! I will never refer eHarmony to anyone... keep your money it's not worth it.

The account was based on an email address which was entered incorrectly. It never worked and I was billed for three payments of over $100 each when calling customer service. I had to sift through its frustrating automated menu in when I actually got someone both times was treated with a snarky attitude, closed the account, given zero dollars refund even though the account was never used.

E-Harmony is not what they claim to be based on my experience. I paid for a full year subscription and for the most part received phony notices and profiles. Their MO is to send you an e-mail periodically telling you someone is interested and when you click on that person's profile, I would say 9 times out of 10, it comes up "Aw shucks..." and that this person's profile is "no longer available." This even occurred a few times within seconds of me receiving the e-mail notice so how can that be possible??!!! I also noticed photos of the same guys having different names, so you know this is all just a scam. E-Harmony does not deliver, does not give refunds, and should have their license revoked for tricking the public!

Found this service beyond a waste of time and was not at all impressed with the quality of prospective suitors. Yes I am an average woman but I date suitors way above the prospects this service was trying to introduce me to. Disappointed.

I joined eHarmony in June 2013 hoping to find the love of my life. Joke. I just cancelled, closed my account the other day. Most of the matches like 99% never reply and it makes you think they are fake profiles. And I live in Canada and they were sending me matches from all over the US and overseas. And the age range was crazy, 45-65 and I am 58. And it seemed every time I would start to talk to someone, they would close their account and say compromised. And the ones that didn't all turned out to be scammers asking me for thousands of dollars and saying they were overseas on business like a week after you start talking and were either robbed in the hospital, can't get access to their funds, need plane fare, etc. This has happened 10 times if not more. When you call and complain they tell you they have no way of checking these people and to send a complaint to their safety board which I did, and they say they closed the account.

I found on Eharmony that when I was more specific in my search that would lessen the amount of matches that would come in. That would be expected. So I would want to give up membership. They send you messages to be broader with my choices to increase matches. But I would not do that so then I would get a match who's becomes very engaging and then quickly his English starts to become poor, and that he would be very interested very quickly, he kind of catches you. If you would be a person that’s very lonely, this would be a problem. He would beg me to continue with him. This person would be too much too soon, you break it off with him, as he was strange.

I was getting a ton of emails from eHarmony and after 6 or 7 month I said Ok I will try it. What a mistake and, now I can not get my money back either. The man that they matched me to was totally opposite to what I am looking for, not to mention of 446 questions that I have to answer. Please stand away from this site!!!! Match.com is by far better and cheaper!!

I am separated for 3 years. I am ready to date and EH said I am in a relationship. No true. Can EH please tell me who I am dating? I have being single for 3 years. I think EH should have a true fact of the members. I am not in any relationship.

I rang e-Harmony three times to cancel my account - they continued to take payment. After some fuss, they finally refunded me one month - ignoring my previous calls and taking money although I clearly had not used the account for some months. The responsibility is with YOU to cancel your account online which I did not feel was clear at all. Speaking to customer services (only available after 10.30 a.m. weekdays) does not assure you of cancellation. The site is poor and not worth the money in my view - BE WARNED - watch carefully that they don't rip you off. Plenty of Fish is far better and offers a good free service - that is where I have met my partner and had several good dates prior to that. Don't waste your money on EH.

I joined eHarmony last year and was very dissatisfied with the service. First, I found the questionnaire to be excessively long. Also, it didn't ask the kinds of questions that for me are deal-breakers in a relationship. In addition, when I finally got to view system-picked matches, there were very few (approximately 2-3). A few men approached me (about 3 or 4) within hours, but none of them were acceptable (again, because eHarmony didn't allow me to post the right kinds of deal breakers), and at least two were out-of-state. A friend used them years ago and said that they told her she was unmatchable. She warned me against using eHarmony. It has been about a year since I set up the account. I shut it down within two days of creating the account. However, to be fair to eHarmony, I have not found any online dating site to be an acceptable or useful dating tool. Given their vaunted questionnaire, they should be producing better results.

On the 11th June, 2014 I advised them by E-Mail re. change of E-Mail address since January, 2014, but had no response. But they still kept on taking my money even though I did not get any service. In November, I called them and spoke to a person who told me that I still had 2 payments to go, even though I had not authorized a continuation of the service.

I have had two bad people that I have been talking with and the one has already asked for money to meet him. And when became suspicious he keeps texting and calling me and swearing and verbally angry. Not even sure if this is all real. So far spent lots of money and not found anyone. There is no contact number to call to stop my credit card from being automatically billed and to not participate anymore.

I have tried to cancel my membership with eharmony Dating site and still can't get it canceled. And the matches are not very good. Not one reply in almost a month.

I joined eHarmony and found you cannot really use the features of the site without a paid subscription. I decided to take the plunge and pay for an annual subscription. After using the site for 2 weeks, it became very obvious it was a waste of time and money. The vast majority of "highly compatible" matches lived much too far away to be a reasonable dating prospect. And among those who lived within a "reasonable" distance, the majority had been inactive for more than a month.

If you turn auto-renew off, because you prefer to manually renew your subscription, it will turns it back on AUTOMATICALLY if you manually decide to renew your subscription. For a 3 month subscription, the ONLY way you can EVER end your subscription and stop paying is to remember to turn off auto-renew in the third month, and 24 hours before your subscription expires. Before the third month, eHarmony will not ALLOW you to say, "I want to pay for these three months, but don't renew another 3 after that." If you set a reminder to cancel on the morning your last day of service, too bad, eHarmony already renewed you and you are on the hook for another 3 months. Customer service is dismissive of these issues.

I keep getting unlimited amount of mail and they won't take me off the list. It's expensive at 40.00 a month and they make you join for 6-month minimum. My friend joined and hasn't had any matches in over two months..

Make sure you are happy to use this site within the 3 day cancellation period. They refuse to give refunds after this time regardless of the type of experience you have with them. If you fail to provide adequate reason within this 3 day window you can say goodbye to your hundreds of dollars. Terrible customer service!!! I contacted them after 10 days and asked for an 11 month refund, not 12 as I'm happy to pay for the time I've used the site, and they point blank refuse with no real customer service of any kind.

I only joined for one month and the deal was they would not deduct any more money from my account. One day before my 'contract' for one month ended, they tried to deduct another month's subscription from my account. That's false advertising. In that month, they sent me a photo of a totally naked man. When I complained about their security, they put it back on me and said I have to be more careful when talking to men.

You can't delete your Account. No refunds. Auto renew account after time expires, you have remember to switch it off. Scams on eharmony-- Loads of old inactive profile. Not matched at all. Not sure how it works but didn't have a thing in common with matches. Put Off dating sites after this.

I set the parameters for age, etc. I am 58 and set the age range no younger than 50. They send matches as young as 40. Many in other states, men with no shirt on and some with dirty clothes on. It was apparent there are no standards set for matches.

Someone signed me up for eharmony using my info. I am engaged to be married and have asked them to stop, they won't. Says I have to have log in info which I don't have. This needs to be fixed.

I have been surprisingly disappointed in this service's matching capabilities, given the good I heard about it before joining in November. The matches I found throughout each week either lacked a completed profile or seemed ill-matched personalities. Almost every week I could count about a dozen matches that lacked pictures, which indicated laziness or indifference. Others managed to show their faces but filled out less than half the questions- what good is that? As for the rest, who had the sense to do the work, I saw little compatibility or matching interests on our profiles. Even when I (as a half-way attractive woman) reached out and contacted more promising matches I was lucky to hear back from half.

If you are new to online dating, don't start with eHarmony. Don't end with eHarmony, either. They want your money, and claim to carefully 'select' potential 'mates'. Their selection process is deeply flawed, and they could care less about 'selecting' the right person for you. Don't be fooled, or robbed by this scam. You will see $80 disappear every month, while you are offered a selection of people they deem as 'potential.' You get to 'choose' from what they offer. Don't bother!!!

I paid for eHarmony for my daughter thinking it would be a good place for her to find a nice person and maybe find someone for a long lasting relationship. She has had several males contact her but they were around 80 years old and my daughter is half that age. Their website doesn't work right half the time and she has had to call them several times about this and other issues. She is trying to get a refund but from what I have read here they don't give refunds and she has only been on the site for 4 days. Stay away from this site.

I have been hacked several times in the last 10 days on this site. I got a response when I emailed the "customer service" center who are only online and will not be available ever by any other method. When I continued to be troubled by this "match" who had hacked into their system....so much for privacy, I complained and asked for reimbursement for that month. NO WAY… is the response.

I have been on for a month and a bit and the site is terrible. Not real matches and none even close to where I live. I am not even sure if any are real because I have no response back from any of them. I called the support center 5 times and waited on hold. When I did talk to a human they were very nice to tell me that they have my money and there is nothing I can do about it. They sucked me in for a whole year.

The site never worked properly. There were no visible signs of activity on the site. The unique location searches did not work. Username didn't work. Relationship status of divorced or widowed doesn't show on the name of the person this system sets you up with. The system also doesn't show you everyone in the database. This website AUTO-RENEWALS WITHOUT YOUR PERMISSION I called and cancelled this account because it was within the 3 days of contract service. I have never seen such a mess in my life---this is a total rip-off.

I tried out eHarmony on a suggestion of a friend. I was using OK Cupid before, and found that eHarmony's website and dating system weren't of very high caliber, with there even being fake accounts on it. Upon realizing that I didn't think the product was worth the $120 or so I paid for a year's subscription, I requested a refund on the 4th day after I signed up. Upon contacting customer service they notified me that you have to cancel within 3 days to get a refund. They do not want to give you your money back and will do anything they can to prevent it. I even have military orders that prevent me from dating in the near future, and they didn't even accept that. Stay away from eHarmony, it's pretty much a scam and they won't help you out. Stay away.

I was/am extremely disappointed in eHarmony's services. Besides the fact that there are practically no available matches that have recently been on, they are always "outside" my preferences, as they put it. My subscription ended January 1st. Due to family issues and financial issues, I did not email them until that day (Jan.1) to cancel. I cannot afford the three payments of $79 and I have had 0 luck for a full year. I have had much better luck even on free sites rather the "well-to do" eHarmony. When I politely requested and the cancellation and refund, they completely denied - denied - denied it. I cannot afford the almost $300 dollars. I can understand if it was way past the subscription date, but not THE DAY OF! Please help with any suggestions, I am so angry and frustrated, and will NEVER recommend this dating site to anyone. Thank you.

I joined eharmony 2.5 yrs ago when my friend signed me up as I hated dating. Little did I know I would find my soon to be husband. Brian was on his last weeks on the site and I had just begun. We finally met after I cancelled a few times as I was shy in the dating world, and it was the best decision of my life to go meet him. And thank god for that!!!:) I just want to say eharmony works if you are honest with yourself and what you want in your life and as a partner. Good luck to everyone coz love happens;)

I tried eHarmony once in 2010 and had similar experiences as most of the others. I indicated distance was very important to me as was my faith and that the person be a non-smoker. I would often get match with people whose profile were no longer available, or lived in another state or was of the same faith. I dis-enrolled after thirty days with no success, no dates, no calls nothing. The second time I enrolled in eHarmony was in 2014. I thought maybe the timing would be better but I got the same results - matches in states other than mine, not of my faith, profiles that no longer existed once I winked at them. Or the creepy experience of knowing that someone was viewing me with a hidden profile upset me greatly.

They kept sending & resending some of the same men I blocked on the site. I feel I should receive a complete refund. Their service is a fraud as far as I'm concerned. I'm very dissatisfied with them & their site.

Not one of my matches was appropriate for me. I am independent and looking for similar, yet everyone they matched me with was clingy and looking for someone to attach to like a barnacle. I paid an excessively high fee, and wanted to cancel my account. I made it clear that I didn't want a full refund, but to cancel future payments and shut down my account immediately. It was naturally past the three-day trial period, and they refused to help me. They insisted there was nothing they could do, and even got rude to me, specifically Delyn. If you ask for a supervisor and are transferred to her, be prepared to be lied to and treated like you're worthless. I would not recommend this website to anybody!!! They're money-grabbing criminals.

I signed up a year ago for eHarmony but never used the service. I paid the fee and forgot about it. It wasn't until a year later when they sucked out more money that I was reminded. After talking to Customer Service the woman told me they won't refund me my money, even though I called on the same day it was charged, unless I wrote an e mail and basically plead poverty. Why do I need to lie to get my money back? They will "review my request and make a decision"? At this point just keep my money but go away!

So I join and hardly any matches in my area... And the 4 that I had were nothing I would even consider. Bi polar opposites to say the least!! I call and ask for a refund for a legitimate reason... I'm paying all this money for 4 matches and was given run around. Emailed a formal complaint. And basically was shoved the policy in my face on cancellation. So attitude was "oh well too bad for you... We got your money!!" Feel soooo ripped off and I hate scammers... I will spread the word on what horrible customer service and lack of reasoning on a legitimate reason for a refund... Very disappointed with this!!! I tried to cancel after 3 weeks and they charged my card again and would not let me cancel nor refund. So aggravated.

I should have checked with consumer affairs first, only I thought eHarmony was a credible and honorable site. Boy was I wrong. Their little singsong commercials are just as deceitful as their official site. I thought that when I signed up that I was paying $33.95 a month for 6 months, not so, the little white box next to the "pay in one easy payment, $203.70" (or something like that) was really just a way to get you to think that by not checking that little box you would be making the payments of $33.95. Pretty Sneaky Advertising there, EHarmony. Thank goodness that was not my rent check week because I would have been late on rent due to the -203.70, run up a large sum in late rent payments or even gotten evicted when I couldn't find a way to make that up, but hey, I would have had an eharmony account.

After joining the site and filling out the time consuming questions, I thought I would have a few matches. The site is a joke and a waste of time. I called to cancel my membership, and they told me I can select the no auto renew for June 2015. What a joke. The "matches" are nothing like what I would select. Customer service was a joke. When I advised I was going to leave my review, she told me I am a media threat and someone will contact me. I am not sure how they screen the men, but obviously it is a poor screening. Apparently members are also not allowed to leave any negative feedback or you are considered a threat. Horrible experience, customer service for the outrageous rates!

I tried eHarmony twice. The first time that I joined eHarmony, I met on my first date a nice guy that I was quite interested in. Long story short, this relationship was not meant to be and we broke up after about four months or so. Then, I decided to focus on my work, apply to graduate programs in my area of interest, and not actively search for the one for me. A few years later, I decided to join eHarmony again as a member. I had enrolled in a graduate program in Utah and would be moving out west from the east coast. I figured it was time for me to seriously start looking for the right person to settle down with. I joined eHarmony again during early summer of 2013, prior to moving out to Utah from North Carolina. Long story short, after minimal time and effort (AKA, phone calls, emails, and messaging to matches), I met up with the love of my life. By August, before my graduate school program even started, I met him. We were engaged after only five months and are getting married in June of 2015.

Will not take me off their email list -- I have tried many many times to get them to stop sending me false and misleading emails. They have never responded to my requests. Can you stop them from overloading my computer with their emails?

Tried 3 matches. I'm convinced eHarmony is all about making money. As Sheldon has said in Big Bang Theory, "matchmaking algorithms are all hokum!"...I found my soulmate long after I'd given up.

I am in the process of canceling. They are at this point tell me I have to pay for a full year. I have not even been there for a month. I think I'll just close my credit card and get a new one.

Where do I start about the horror show that is eHarmony? First they keep sending "matches" from thousands of miles away - tell me how you are supposed to grow a relationship from 2500 miles in a different city? And then it's like an 8th grade dance where no one responds or makes an effort. I am 5'8 ' and 120 lbs, perfect teeth, skin, hair, successful and considered quite pretty so I know its not me! Then there are these idiotic multiple choice tests that some of them send that are to me nothing more than smokescreens for basic personality dysfunction.

I was charged an automatic renewal fee even though I have not used this service in 1.5 years (at least). When I emailed them 3 times, I received an email letting me know this is not possible. I emailed them 3 times after asking for help, and they did not respond. I called, and the customer rep couldn't have been more unfriendly and, more importantly, unhelpful. She said that I can't cancel my subscription and did not listen (or hear) what I was trying to tell her. This company only wants money and not a relationship with their customers.

I signed up for a "special" price plan...$6.95 a month for 3 months. Thought what the heck, I'll give it a try. 30 mins. later and what seemed like thousands of questions, all my matches are faceless, 20 yrs. younger or older than me, they all want kids...which was an "important don't want" for me, and just don't have more than one thing in common. What the heck happened to matching you on 29 different levels of compatibility??? They barely match you on one. Thanking God I didn't pay 60/month for this crap. Having better luck on OkCupid for FREE. Don't waste your money. It's been one month and no connections at all!!

So I signed up for eHarmony not too long ago and then decided to pickup the premium package on sale for 75% off. So I ended up paying $38 for three months then it would bill again and keep going. I decided not too long after (the next day) using it for a bit that it wasn't the best investment. When you pay the $38 you get to see people's pictures and that's pretty much it. If you want to see if they read a message that's an extra $3 to unlock. Same goes for visiting their profile anonymously. So I go onto the FAQ for the site and it explains how to cancel your plan and get a refund but it's only available if you purchased it less than three days ago.

I registered to this online dating page to try it for a free Communication week as it was advertised. It was just a gimmick. One is not allowed to communicate what-so-ever. There is a million questions to answer before they even show any matches, which were very few, 4-5 and not even photos are displayed. It is not a friendly page to browse and it seem to have a mind of its own as it changes from one page to another, etc. Very lousy service. After having spent so much time answering the questions for nothing, I am very upset with them. No way I would pay anything, nor even a penny for this kind of nothingness. I cannot believe they claim such success on their part. I do not recommend this website to anyone. Shame on them for trying to fool people.

I am writing to voice my frustration regarding eHarmony's shady billing practice - Billing customers renewals while still within current paid period. I woke up to alert for pending charge and called EH, as I had been thinking about quitting as I hadn't had any luck but could not find where to cancel. Rep did not ever answer why they charged me at 6 am (same time zone as them) while I was still within my paid period. EH rep did say he would send me email and I just needed to respond for someone to assist me with refund.

Do not join eHarmony and if you do then do not use a credit card you plan on keeping active. Once you get into their legally binding auto renewal situation you could be stuck paying for the use of their site until you are dead and buried. They are a substandard matchmaking site with absurd business practices!

Trying to sign in. I was almost at the end of all the questions when it just cut me out, I could not get back to where I was, so forget the whole thing. Was not sure I trusted this kind of place now they have my email, etc. so just waiting for who knows what. I was right - should have listen to that little bird in my head.

I was led to believe that possible matches would be within reason of where I reside. I have not been satisfied with one aspect of the site. I tried to cancel my subscription within the first month when I realized the type of men and how far away those I might possibly want to meet lived. I used this site once some eight years ago and the person I met had entered my home, unscrewed all the light bulb, and hid behind my front door with a meat cleaver for fun. I have the court ordered Protective Order which did not stop him from stalking me and my children. I was reluctant to use eHarmony again, but I convinced myself that I shouldn't judge them by one person with whom they matched me with. I would not recommend this site to anyone and would advise them to use someone different. I think they are a sham.

I joined eHarmony on the advice of a friend. For the first two months there were no matches and the site always said they were working on it and to check back. Contacted them twice and was told I needed to expand the distance for matches. I told them I wanted to cancel and they charged my credit card anyway. Even though distance was important to me, there has not been one match in the state I live in. I would never recommend this dating site to anyone.

I was widowed over 6 years ago, after 22 years of marriage, so, when I decided after 2 years of grieving that it was time to move forward, I was really out of the dating scene. I decided to try the online route. I had always heard good things about eHarmony, and I actually got an email inviting me to try them for free. I filled out my questionnaire. (Talk about time consuming and exhausting.) I had a pretty specific idea of what I was looking for in a partner, and I really didn't think I was being all that choosy. I didn't want a long distance thing. I would prefer a widowed person, as I felt they would possibly be more understanding of the emotions involved in dating someone else after the loss of a partner. I did, however, check off that I would also accept single, divorced, or never been married. Instead of a match, I got an apology that they were not able to match me, but that I should not let that reflect on my chances for a happy relationship. I was left with the idea that they simply had nobody to match me.

I am one of the many who wish I had read more online reviews before signing up; I initially bought into the advertising and liked the idea of the "discretion" of this site - no bulletin board of pictures. However, after spending a great deal of time creating an attractive profile, posting pictures, etc. I found that almost ALL matches were hundreds of miles away; more than half have not posted pictures. My attempts to work out a better outcome with customer service have been ineffective. When I requested more matches from a large city nearby, they said, "They weren't in that kind of business" and "My matches were selected based on compatibility." So untrue & it's a scam; I believe they do not match us with people close by because they think we will then extend membership - give me a break!

I was constantly getting contact requests from profiles which were mostly non genuine, but related to the site operations, with the aim to make me pay a subscription. Eventually since I was not fooled, my account was deleted. Meeting real people through eharmony is not likely in my opinion.