eHarmony Reviews

eHarmony has often been touted as one of the best sites out there to possibly meet and marry your future spouse. The testimonials they give are endless. However, this review is not about that. In 2010 I started using their services. By 2012, I had gone on a few dates but they were small and roughly about 2 a year. Wanting to try something different, I asked eHarmony to permanently delete my account. They talked me into spending less money per month and said "things take time." By late 2012, I had permanently deleted my account as I felt I was wasting time and money.

I have been a paid member of eHarmony since the beginning of November 2017 -- a one-year subscription. Every day I write to the interesting profile and "What If" profiles that interest me (3 to 6 daily). In this entire time, not one "real" person has written back, every message has been from a scammer. I joined eHarmony because in 2008, I found a partner through the website however she moved abroad and ended our relationship - sadly. In those days, the system worked because only serious people were using it because eHarmony implemented a three-step process of questions before open communication, so anyone who worked through that with you had 1) learned something about you, and 2) invested some time in getting to know a little about you --- in other words, they were serious about finding a date.

I joined to meet people around my age (58). I completed the lengthy profile and loaded the recommended number of photos. 100% profile completion. The first couple of days I received a few matches and then apparently I went through them all. I called and was told my preferences were too restrictive. I explained I did not want to open the restrictions to receive matches I did not want. They explained it could minimize the number of matches I would get, but they did offer me an additional free month for my time which is why I gave a two star rating.

I joined eHarmony at the beginning of August. They advertise the compatibility test, up to 5 matches a day (so little so you can focus on just those matches), they tell you to be completely honest and to think about all your answers in order for you to receive the best matches for you. In the 1 month that I've been a member I've received a total of approx 8 matches. I got matches the first 2 days then 1 a week and now maybe 1 every 2 weeks if any at all! I told them I want a refund, I'm paying for a service that is not being provided.

An "Incognito" button appears below left. When the user looks a button pops up stating "YES I WANT IT" without notification of the $24.99 charge the consumer is about to immediately receive. Thus once activated eHarmony charges $24.99 to your credit card. No warning, no popup, no banner, no carrier pigeon, text, or email. Just a flat out deceptive charge. Eharmony fails to provide prior notice to consumers prior to the action and is engaging in deceptive business tactics. I have decided to retain legal counsel and file a Class Action on behalf of all eHarmony users who have been misled by the "INCOGNITO" button and the hidden charge.

I rejoined after a very long hiatus because of the deep discount they offered for only $9.95 a month. Beforehand I recall they required the 29-point "matching" preference that included age and location, but nowhere did I answer any 29 questions, including the age or location preference. Just a few pages asking about my Likes and Dislikes on a 1-5 point scale over meeting someone, dating someone, and my marriage objectives. And each login to check for messages the Age section defaulted to 35-65, not at all my range of 40-55. I messaged their customer service 3-times and received no response. I canceled my subscription immediately. Sorry, but nobody deals with crap customer service on an overpriced dating site, with too many better competitors out there.

I have been a loyal eHarmony customer for over 6 years. A couple years ago they gave me a stellar monthly auto renewal rate once I reached the age of 65. Recently, they said my account was "compromised", and they deleted my account, mail, and my matches. I had to create a new account from scratch with a new email, once approved, I was back up and running. Here's the kicker - they said my cheap rate was no longer available - and hit me with a price increase! I am standing by the fact that I believe they shut my account down just to hit me with the new rate! Unacceptable! They said my old rate was no longer available! Nice business strategy!

Like wandering around blindfolded in the dark trying to find someone. One match removed because he wasn’t up to their standards. Nobody responded to messages save a VERY well spoken truck driver whom I assumed was a fake profile and a couple of matches in other countries. So then I just sent smiley faces to everyone they suggested and so far the only response was ‘sorry you are too far away’. Which was true. Nobody contacted me AT ALL which one could surmise maybe I’m just not attractive, who knows, but really? I cancelled my 3 month membership after the first 2 weeks. From what I am reading, I hope I don’t have problems with that.

Okay first of all I believe I have been scammed out of a 6 month membership from eHarmony. Like many of the reviews before you're told that you will receive X number responses in your area and you never do. Like one of the reviews before I would send out the icebreakers and would never receive responses from local man. I tried to cancel my membership and was told that it has to run its course for those 6 months yes. And then out the blue I received an additional $14.95 charge for profile highlighting which I never approved.

I joined eHarmony a few months ago expecting at least a few local people around my area as I don't drive so didn't want them to be too far away. Anyway, they told me that there were quite a few in my area and I had a very good chance of having a meeting with a few nice people like myself. However, once I had joined up (for a year's membership) I only got a few and every time I sent a smile or replied I got nothing back at all. I emailed eHarmony asking them about not many people contacting me, and they just told me that I had to extend the distance to get more response even though I had said that I just want local people in my area. After two months I still haven't had one single person get back to me and just want a refund. But I've been told that I can't as I'm in a contract for a year. What a waste of money and I will never join this again. It's put me off dating forever!

I seriously think that eHarmony creates fake profiles in lieu of actual breathing respondents. Oh, I believe the pictures are real but taken off the WEB and then a profile and account attached to them. All of the specific questions that I made up were never responded to, BUT the computer generated questions that EHARMONY gives you to use as an option responds. I believe these are generated by a computer program and when you write your own the computer doesn't know how to respond so there is NO response. SCAM.

I joined eHarmony, it seemed safe, as their commercial says, people need to pay to be on the site, so it is safer. Not in my experience. Every single person (8 of them) that I responded to in a 2 week period was removed from the site. They don't say why, just that they did. I called and asked for a refund as I am not comfortable responding to anyone on the site. They gave me a story not to divulge personal information, blah, blah, blah. Hello! It is a dating site, and again according to the commercials, a place to go where people are looking for a committed relationship, and yet I am not supposed to divulge personal information. So I am out the money, but at least I didn't give out personal information to the deviants on the site.

When I signed up I only saw 15.99 a month, when I wanted to cancel within a month I was told I can't and I have to pay in advance more. It's such a scam. I was not clearly notified that I only have 3 business to cancel in order to get refunds or nowhere says I have to pay installments in advance for the whole year. I emailed them and they were not friendly over the phone or email, just told me that no they won't make an exception. It's not working at all, no messages, just waste of money and time. Amazon refunded me 100% after 6 months for my Prime Amazon fees! Why eHarmony is so bad and all the info is hidden until only when I realized it's not working at all. I can't believe such a "reputable" company would do such thing! I want my money back!!! And cancel it!!!

I can't believe this company. I am definitely thinking of suing them. I found someone and we began talking for a while and it seemed we were developing strong feelings for each other. Don't be fooled like me. His name was Robert but he had an accent, he said he was Italian and a Building Contractor in New York. His pictures are probably of someone else. He took time to get to know me and talk to me. It makes me sick and I feel extremely stupid I wanted to go see him in New York and always made an excuse so I stopped asking. Then my company send me out to New York for work and I told him and all of a sudden he is leaving to Dubai for a month. Unfortunately he scammed me of $400 dollars because Roaming was expensive in Dubai along with canceled plane tickets I stupidly booked.

I also signed up and spent a great deal of time creating a profile. I had 1 match only completely outside of my parameters in terms of distance and age. After reading the reviews on here I decided to close my account. Once I got to that page I magically now had 9 "new" matches waiting. This company is a scam. Don't waste your time or your money!!!

No local matches and the few that responded were somewhat mysterious in their candor! Tried to cancel after 2 weeks and was CONNED into paying for the full 6 months subscription!! I consider myself a fairly attractive guy, I do better flirting at different social events. It's a numbers game! eHarmony has nose-dived in quality ever since Neal retired from the company, what's left is a bunch of CON artists, and subscription mongers!!!

This site is awful. When you get matches, they are outside of the parameters you set. When you set parameters to very important, which I feel is acceptable since I don't want to date someone old enough to be my dad, you get nothing. The funny thing is, all this didn't start until I took off the auto renew feature. Now it has been almost 2 weeks and no matches at all, no visitors to my profile. Seems kind of scandalised to me.

I realized right away that eHarmony does not have enough people joining to be able to supply reasonable matches to their customers. They were all in different state and well over 50 (my age range was 36-46). I even changed the setting to very important and still received one match from another state. I sent an email within the cancellation period requesting they cancel my account, well they never responded so I sent a follow up email, never responded.

When I joined eHarmony, I did it sort of as a game, a way to meet some people, maybe have a little fun, but nothing serious, as I had just been abandoned after an 18 year relationship. But I spent the days required to fill out all the questions they ask to find your perfect match. The daily matches they sent were hundreds of miles away, and none of them listed a marital status, which makes me suspicious. I must have sent friendly messages to at least 50 guys in the two months I used the service. I think two replied back, with the exact same wording. They both said to my questions as to if there were real people on eHarmony, and if they had met someone yet. They both answered in the exact same words. "Yes, I have, Keep trying. Good Luck!" None of the other guys I wrote simple "Good morning. How is your day?" Or "How is the weather?" Or whatever, no one else replied.

I did not get many matches, maybe two in three weeks that were within the parameters I set. I used the service initially and was able to cancel within three days and get my money back. I decided to try again, and thought maybe I should leave it there longer; this decision was a HUGE mistake. When I tried to cancel my account I was told that I could not because they were planning to collect two more payments of $80 something dollars to pay my subscription out over the next year. I contacted customer service and was told that I should have read the fine print. I understand that I agreed to those, but good business is doing the right thing. Match.com does not do this to their customers.

Don’t waste your time or money. Months on the site with NO replies from anyone YOU have an interest in. The only messages or interest you’ll get is from Senior citizens that look like they can’t move out of the chairs they took their pictures in! Consumers affairs or the BBB should look into shutting eHarmony down...there are enough complaints to have a class action lawsuit!

I signed up for a 3-month trial through eHarmony. I spent hours answering their online questions as I gave every attempt to be completely honest and transparent. I set my match searches for men between ages 57-65; and my search range within 60 miles. None of these are unreasonable. However, every match I received (62 in the first 48 hours) were either 50-55 or 68+ - both of which were outside my search requests. When I contacted them to resolve the issue, they failed to send me any match until I sent a complaint - after which I was sent one single match, who was again age 70.

Nothing but a honeypot to collect personal information. Created an account, entered truthfully all the correct information. Went back and started to edit and add more information. Checked my email and 20min prior got a notice that they closed the account — but, with the account closed switched back to the site that was far eager to collect even more information. What hackers call a “honeypot” - Eharmony is doing this “legally”, hidden under mountains of “privacy, terms of service” all without giving a direct answer. DO NOT GIVE UP YOUR PERSONAL INFO TO THIS COMPANY. GDPR & Right to be forgotten -> EHARMONY.

This service is horrible. Two of the matches they had for me were removed by them for security reasons. The other matches are too old, too young and/or too far. I am completely dissatisfied with the service and asked for a refund for some of my money and they said No. Their only concern is getting your money. They could care less if you find a match. They even automatically renew your subscription for subsequent years. Total sham. You would be better standing on the curb with a sign to find a match.

I joined in December 2017 when eHarmony was running a special rate and received two months free. I deleted my profile and pictures and closed my account the beginning of June 2018. After 6 months on the website I had two dates with one gentleman who wanted to get way too friendly before allowing me time to get to know him. The other match wanted an exclusive passionate relationship with me after corresponding with two emails. This match was subsequently removed from the site and banned per the email I received last week. The other matches were either too old, too young, too far away or did not bother to respond. I am very disappointed and feel that I could have used the membership fee buy groceries and have had a better experience.

Do not use this service! The matches are anyone they can hook to pay their very expensive monthly fees. DO NOT sign up for more than a month, you won’t be able to cancel the account until eHarmony.com has drained every penny for your subscription. There is no “compatibility match”, just accounts with one or two pictures, or ghost accounts. Not worth the money they so gallantly ripped people off.

This site is so bad. I never met anyone. The ones I did send messages to never responded back. I use it for 30 days. Didn't speak with not one person. I deleted and canceled my account and actually saved the cancellation message because I did read the reviews before of how they will still be taking your money afterward. I canceled several months ago. I met my boyfriend on POF. We even live together now. This morning I check my account to pay a bill and out the blue I see they charge my card again. Out of nowhere. I haven't been on that site in months. Most definitely thieves and a ripoff. Now I have to do a fraud report at my bank just to get my money back. It's sad.

USELESS. First I think I'm at least a decent looking guy, I'm fit, athletic, dont have a beer gut, 5'10 in height, 172 pounds, I dress professionally in all my pics. I have also tried Match.com and Zoosk. Both are better than eHarmony but I wanted to try eHarmony because they claim to match you with the right person based on their questionnaire. BS. I wish I had read these reviews before I committed to the 3 month subscription. I only have a few days left till it runs out, and I hope they don't charge me anymore. I did turn off auto-renewal.

I have no problem with eHarmony itself - I used it for about 3 months. However, when I tried to cancel it turned into a nightmare. It was such a complicated process that I delayed for 9 months (and continued paying the $29.99/mo). When I finally called to cancel I was on the phone for 1 hour and 28 minutes not counting hold time at the beginning. I have NEVER experienced anything like it and I will NEVER use eHarmony again just because of the cancellation process.

This is the worse dating site I've experienced. I had an account & I had to call in to cancel & delete it but it never gets deleted. Then several months later I checked to see if there were any activities on my account that was canceled & I removed all the pics however when I logged in, all my pictures were still there & other people's pictures too. You can never delete your account. They do that so they can say they have all these people with accounts on their site but in fact over half are inactive & can't delete their account. They are a mafia!

This dating site is such a ripoff and not worth it at all. I never go on dating sites and thought this one would be better since they are so known and charge so much, but I was very wrong. Me and a co-worker went through the whole questionnaire and at the end it wouldn't let you go month-to-month, you were required to pay for 3 months at $180.00. She got out and said forget it. I stupidly did not. Few hours later, they offered her the same membership, but for 1/3 of the price. I e-mailed them about that and they refused to at least honor the price my co-worker was offered. This is a joke and really bad business practice. Even worse, every person I'm match with is old enough to be my dad or looks older than my dad. This has been such a complete waste of my time and money. I should have just went on the free sites. My friends all do and easily find good people without being screwed over.

I joined eHarmony over a year ago and paid for a year up front. During that entire time I only heard from three people and a few scammers that were removed. The matches were unsatisfactory and none of the men who were picked for me hardly at all answered any of the questions on their end of the profile. All the men want younger women or all the profiles seem fake. I was and am very unhappy with the site. I felt I had a reasonable profile and ok pictures.

I recently joined eHarmony and had one of the worst experiences of my life. I was matched with a member of the KKK who had previously been arrested for hate crimes. I'm a disabled woman so this was extra terrifying. I tried to cancel my account and request that I not have to pay the final two installments and was told I couldn't because it was not within the first three days. One would assume there would be an exception when someone's life is put at risk. I intend to pursue this.

I joined eHarmony as it was a suggestion from a friend who met her husband on the service. I joined and paid for the full 12 months I went through all the questions posted pictures I participate on a regular basis when I get the notification of "new" matches and I have been on eHarmony 4 going on 5 months now and I have not met a single person, have not had a single date. 99% of everyone I contact ignores me and every time I reach out to eHarmony they blame me for it for not having an exciting profile and they keep telling me to give it more time. From where I sit eHarmony is a five star waste of time! Very disappointed and vexed with the entire experience.

I am Sierra and I have a subscription with eHarmony. I will tell you it is the worst thing I have ever signed up for. I got the 6 month subscription, because I felt like it was time for me to rejoin the dating life after a year and half of me and my boyfriend breaking up. You go through all these questions about yourself and what you look for in a partner. Well I thought "Well hey, with all these questions it shouldn't be long since I meet someone?" Yeah, that was wrong! I have been on this site for a month now. I will tell you it isn't all how they make it cracked up to be on TV. You have to pay a pretty hefty subscription fee, usually 3 installments. That is one thing I didn't like about it. I was hoping they would have something you can pay monthly, have benefits with the site and if you no longer want it, cancel and have your benefits taken away.

As the rest of the reviewers have stated, this site basically is a fraud! I could swear the advertisement that caught my attention and entice me into giving this expensive site a try was the promise of matching you with a specially designed scientific system or "3 months money back guarantee" which now is nowhere to be found! I've been contacting customer service since the very beginning expressing my dissatisfaction and even though once got an automatic reply stating that they will reduce to half my annual membership THAT NEVER HAPPENED.

This is hands down, the worst dating website ever. They seem to have only the singles who no one wants to date. Real duds. They charge more than any other website, and never bother to contact their clients or even ask for feedback. Horrible waste of money and depressing too! Basically, this is big fraud. DON'T MAKE THE MISTAKE OF PAYING THEM A DIME. You will find much better singles on the regular websites.

I signed up for eHarmony because supposedly they are the best online dating site. I signed up, filled out my profile and then waited, and waited and waited. I am specific about dating in my area not having a long-distance experience. Really only 3-5 fellas in my city. After a month nothing changed and their response is to broaden my area base. That becomes long-distance dating and not the ability to meet for lunch or coffee or for a walk after work. I asked for my money back, but instead they extended my membership and charged me again. I signed up for one month but they charged me for 3 and when I asked to get that changed I received no answer and nothing was done. The worst! The absolute worst online experience!

I'd like them to show when the last login was for your "matches." I'm guessing most are not even active anymore. They keep selling the same old photos, over and over again. If you don't delete your photos, even if you cancel, I'm guessing they still show up in matches so others think there is more happening than is really there. I'd like to see their algorithm. Are these matches even online any more? Who would know right? And they have a firm, once we get your money, no return. Period. No matter what. That to me is an underhanded way to do business. If people aren't happy with your service and they're not using it, why would you stand behind a piece of paper and screw them? Why not do the right thing and break ties from that point forward. eHarmony does not do the right thing. I do hope this comes back to bite them.

Just want to inform here that after some correspondence eHarmony resolved the issues with my account and I got a refund. Now I can not evaluate the work of the site, since my account is closed. But I can say that the customer service employees have done their job and helped me. Thank them for that!

I signed up for eHarmony in 2004 and had a totally different experience. Back then, it was a much different process and you actually had to make a sort of a commitment to get to know someone before discounting them and moving on. Today, it's just like any other dating site. Had I known this before signing up for a year, then I wouldn't have wasted my money. I sent many messages and never got any responses. One guy I chatted with said he could only chat until Sunday because he was using the Free Weekend promo. I think because of the free weekends, there are lots of guys who have profiles but have no way to communicate unless they pay. And let's face it, it's not cheap.

I signed up about 1 hour ago and when I began to use it became apparent that I had bought a "pig in a poke". The site is HORRIBLE ~ PERIOD. Trying to get a refund is like pulling wisdom teeth. I would recommend this site to no one!! Stay clear!!

I signed up for this site because a friend suggested it to me as an alternative to free dating websites/companies (Tinder, OK Cupid, Coffee Meets Bagel, etc.). I filled out their long lists of questions to find the perfect match and chose the 12 month plan paid in 3 separate payments. I barely had time check my account due to long hours at work and a few days after I signed up I found out I will be going away from the country with no set return date. I contacted the company as soon as I could, which ended up being a few hours after the "3 day limit to cancel policy" as the representative told me over the phone. She sent me an email with 2 questions to answer (1, the email I used and 2, what my reason was for canceling). The representative also said "the 'specialists' should be able to refund you since it was only a short time after the cancelation time restriction." I explained the situation very clearly when I replied to the email.

Everything that other reviewers have said is true and I have had the same terrible experience. The first time I signed up on eHarmony was in 2011 and it was a decent site at that time. You can browse profiles on your own and I met a couple of nice guys. I have not dated much the past few years so I decided to give eHarmony another try. After all, their ads claim a high success rate and their matching system was designed by a psychologist, I forget his name. I signed up in February this year and the site looks completely different. It is sparse and you just know they invested little time and money to make it a useful site. I got no emails, the same matches over the last 3 months and never heard back from anyone that I reached out to. I mostly wanted to know if they were still active on the site and what is their experience, no replies.

I don't have horrible dating stories as some of you guys and girls have had. My experience is in the "they gave no other choice than a full year subscription, and I figured it would be worth it so what the heck." However, I got the same ten matches posted and when I attempted to change the criteria from what was listed when initializing the account, the buttons would flip right back to where they were before using the drop-down, such as for "age range." I work a bit so I did not have a chance to verify what I was saying as malfunctioning behavior until the next weekend. (I have a lot of trouble dating so I figured this was just my minimal personality matches showing the same people.)

I joined eHarmony in late March 2018. I paid $97 for an opportunity I thought to meet a nice guy that this company has bragged about for years. I even paid for advice that was little more than "I like your profile. I think everything is fine." Needless to say, I answered the profile questions and got all of these "matches" but none of the matches during the first week was interested except to ask pointless questions and sent "smiles." I did exchange numbers with one guy who was a religious freak and asked me all kinds of weird personal questions and then he hinted about his sexual needs. I didn't report this to eHarmony; I just chalked it up as a bad experience.

I joined eHarmony and had requested matches between 35 and 45 years old. The results would match me with older and younger, as well as with men outside of my mileage range. The matches were also very few. I called and asked to cancel. The service rep convinced me to try it until the end of the month and if I wasn't satisfied to call back and I would get a refund. I agreed. After giving it a try and realizing that it's a terrible dating site, I called back. They refused to reimburse me! I wrote several times to no avail. Now that I'm stuck on the site - one man did write to me and I had interest. Turns out, his profile was taken down because he was a fraud. DO NOT USE EHARMONY. I'm pursuing legal avenues to get reimbursed and warning as many people as possible.

I signed with biggest regret not reading reviews before I signed in since they are not doing their job. I don't hear from them at all. I have accounts with RSVP and MATCH but not a member yet I still get daily yes daily matches. But with eHarmony, zilch. Nothing!!!

I got billed $199 within 2 months! Was billed on a Friday afternoon. Tried to cancel. Spent 30 min on the phone. They were closed on Saturday evening and all day Sunday. Called on Monday morning. Was told it was too late for a refund because 3 days have passed. How is that fair if you are closed on one of the 3 business days? Still waiting for an 'account specialist' request form. Not happy with their service. Well-made website but really bad service. Cons you into retaining your subscription. I will be claiming this last charge as fraudulent activity through my bank.

This dating site with the clever TV ads is never rated high on any independent ratings board reason being well first they Don’t actually care, they are really struggling in a marketplace that has quickly exploded with better, more affordable and more accessible sites out there offering vastly improved services. My advice to ANYONE considering online dating is to DO your research first from sites like these that in no way benefit from the companies being reviewed. My personal experience with eHarmony was so bad I actually had to file a restraining order against the guy I went out on a date with. Briefly stated the guy had posted a fifteen year old picture that depicted a younger and thinner (by about 180lbs) person. The guy then became abusive physically and the whole experience Has left me with a clear physical scar that shall remind me for the rest of my life not to trust what people say in a dating profile.

I too wish I would’ve seen these reviews prior to subscribing for a year, paying three installments, mind you that they charged within the first three months. There are minimal selections of matches and the same people are shown over and again. My selected criteria is not paid attention to; they are of various ages and from other cities. I have tried to call and cancel, yet not I’m not allowed to, and the supervisor is busy. I am very very dissatisfied. I feel like this is a scam, and I hope that one day someone who is legally savvy will hold them accountable, as I will truly back advocate for accountability in whatever way I identify.

I wish I would have seen these reviews prior to signing up. Now I’m on the hook for a one year subscription. Most days I don’t receive any matches. When I do, most don’t even live in the same city as I do or are outside the age range and specified. When I contacted them, they told me to be patient. Easy for them to say now that they have my money. Suggest looking at other sites.

I am glad I had a chance to read all of these (tons of) complaints and I agree with them - cannot help but wondering how can these unethical business practice is permitted in this law abiding country? Our integrity should be compromised with money. I signed up for special promotion at $6.95/month for 3 months but I haven't received anything, beside they charged over $21.45 (?) already on my credit card before 3 month is up - no communication from eHarmony. I didn't know what's going on (?). Made me wondering "Is this ghost company?"

No telephone contact allowed with supervisors of customer service. The company edits and monitors profiles and software associated with this program. I tested this and verified that on my profile. I would NOT recommend this site to anyone, it has been exasperating. Problems getting a password correctly set up took several weeks and several emails. The software is only as good as the input. People should be able to use and modify input at will, this is not is allowed. I tried to cancel my subscription, but because I couldn't log back into my account due to password errors on their end, I was told too bad, so sad in the most polite way.

I am very dissatisfied with a dating site that from the TV advertising would be true to what it states. I love that commercial and it made me hopeful in joining. Not one email. I was to have matches sent to me every day. Zero. Not one date or interest. Who wants to date someone hundreds of miles away. I can't even plan for that. It is unsafe for us women. I am so disappointed. Sorry eHarmony. You don't live up to what singles are expecting.

The eHarmony website doesn't recognize I am already a member. It will only allow me access to the beginning of the profile page each time I log in. It has been this way for two weeks. The "help" page is insufficient in its scope to deal with this problem. I have already paid for this service and have no access to it. There does not appear be a technical support page other than help with password reset issues and simple problems.

I have been unable to login to their website for over a month because the password has somehow been changed again and the website does not give a response back. I have had my account hacked twice so a hacker could take advantage of women on the website. I am presently concerned that my profile has been hacked again a third time. If you visit the website you notice they don't have contact information easily found on their pages if you have problems. Almost all of the content on the pages is sales content full of promises. After they obtained my banking information it was hard or impossible to cancel the account or get service. The matching concept they have is good or better than many of the other services.

I am very disappointed in eHarmony. There are very few if any new matches. It appears that many of the matches are no longer available. Why are their pictures there if they are no longer on the site? There has been 1 response in 2 weeks. That was to tell me I lived too far away to have a relationship. Funny... eHarmony encouraged me to expand my radius. I do NOT recommend this site. I will NOT be renewing at the end of my 3 months.

I was hesitant to sign up eHarmony but I gave it a try as they offered me a discounted price. But then they only send me 1 match per week, occasionally 2 if the week is very lucky or they just repeat sending me the same matches. Most of the matches they sent me are so off my compatibility: blue collar, from other remote towns, out of my required age range of 15 years (I’m an educated early 30 professional living in a big city in the West Coast). Even more depressing thing is: 99% of the matches they sent me are inactive.

I regret signing up for the six month membership. There’s literally nobody in the United States in my matches that’s willing to do long distance dating that I’m interested in. One guy I thought was going to work out then I found out he was only looking for a hookup. The choices of matches I receive are just as bad as OkCupid, but the difference is I only pay about three dollars a month for OkCupid, when on the other hand I’m paying about sixty dollars a month overtime.

I created an account and took the time to fill out my profile to find that I only have a handful of matches and only 1 that is remotely near me. I have much better luck with other dating apps like POF and Tinder than eHarmony. It is definitely not worth the purchase and way overpriced in my opinion. I am even embarrassed that I have wasted my hard earned dollars on this website.

I was recommended this site on a podcast. I signed up, unfortunately for a long subscription tired of other dating sites and all the dishonest people. It's the worse one yet! It gives you about 1-3 matches a week who are completely out of my preferences, but people who would probably love it if I were to contact them. Out of my age range, distance range and not attractive at all. Who sets up these things?

I joined eHarmony in January and have had 2 responses and both were men soliciting for money. When I went to the site to write a comment, there is no place to do so. I sent a message to their media dept and have not heard back. This is an outright scam artist looking for women to send them money, and I'm talking 350K, I have the emails to prove this and more.

I sign up for eHarmony on 30 March 2018 and has been charged. I really dissatisfy with the matches. I want to cancel my account and want to refund, but it cannot be cancel through iTunes. So, I email to membercare@eharmony.com but I haven’t got any response from them. My cancellation has been done within window period (3 days), so I need to refund.

Not hardly any emails, not one date and I am locked into 6 months and being charged hundreds of dollars. I have had a lot more success from POF, Match and OK Cupid. They would not let me cancel even though I was terribly dissatisfied.

I have had an account for some time and I don’t get any matches close to what I want. Also I can go a long time about hearing anything from the account by then 3 days before my subscription is up I suddenly get a bunch of matches and updates. I not stupid. I know that’s part of the plan. I didn’t have a chance to not go through with the cancellation process but I much prefer Christian Mingle or even Match to this website. Everything they say is a lie.

eHarmony is the 4th major dating site I have signed up to use, and without a doubt, it is by far the worst dating site and I am profoundly disappointed compared to Match, Our Time, and Zoosk. It charges more than twice what the other sites charge, their advertising is very misleading, and my experience with the site has been astonishingly disappointing. They advertise a unique matching process which leads to more desirable matches as a result, which is false and not true. I have found their matches to be 98% absolutely useless.

The company eHarmony does NOT provide service to anyone in CANADA! They only give you a few matches from the UNITED STATES that haven’t actually used their service for over a YEAR or more. I received the SAME matches from when I tried their site over 4 years ago. How pathetic is that and you have NO way of contacting the company on their site if you have problems. They should NOT be allowed to advertise in CANADA period!!! They promise a compatible match from all the questions asked on their site then in the next breath tell you to change YOUR match preferences to things you DO NOT want to receive matches. What is the point of that!!! AVOID THIS COMPANY... HUGE WASTE OF MONEY!... SCAM!!!

I signed up for 6 months. There was a 3 installment plan. The first installment went in right away for $73. During the first week, I received "very" unrelated matches. I did not get people from a certain religion or certain race I asked for. I got very unrelated matches. The second week, I got very few and by third and fourth week no matches at all to the point that I forgot I even had this account. I went ahead and canceled my subscription. Few days later, they went ahead and charged me for my 2nd installment of $73, right before the beginning of 2nd month. I asked for refund, they refused. The only thing they did for me was to cancel my third installment out of being nice to me because I explained my situation.

A friend of mine and I signed up about a month ago as we had heard wonderful things about this site. We paid for a membership. It is awful. They breach their promises daily by sending no matches or ones completely outside any realistic geographical area. If they do not have the membership to do what they promise then stop taking peoples money. They are a complete disappointment and a complete waste of money. We are tied in for six months wherein I now consider it a charitable donation on my part. Do not sign up... ever!!!

Not only did I receive 9 out of 10 profiles that were out of my chosen category, but the worst most unscrupulous egregious thing they have done is shut you off just as you have a meeting planned after wasting several months time. I was shut off for an unknown reason, they supply list or any all possibilities of what have been the reason, none of which I could believe was my case. Then you are told that you may inquire if you believe an error was made and of course I never heard a reason and have written several times.

I signed up to try this website and they charged $69.90. They send a few matches the first few days that you are a member and none are anywhere near where you live. I got a message from someone with a note saying that they are not a member with an email and phone number as well. How is this possible? Paying members should not be getting messages from non-paying members. Who wants to date someone too frugal to pay for his membership? After getting this message I asked to cancel my plan and didn't mind the one time charge even though they didn't have anyone in my area of the USA for matches and it was denied.

I bought my daughter a subscription on my credit card at payments of $103 at a time. She lives in a big city. She said that they were sending profiles of people living much too far away, and no one who would interest her. She cancelled after 2 months and I have not been able to get my second installment back, which they took 2 days after she cancelled. If they were reputable they wouldn’t mind giving refunds but they’re not!! No one was interested in contacting her either so the matches were hardly compatible. I’m very upset and would advise people to think twice.

Like others, I signed up after doing the free communication weekend and getting lots of "matches ", only to discover after signing up, the matches stopped coming, or were way out of my preferences. They kept saying, "Change your preferences," No I won't. How about you have matches that fit what I requested, you do claim to be the largest and best one right?? I have a feeling they use fake profiles or dormant profiles and have their own employees sending out communications during free weekend. I am early 40s, I have no interest in dating much older women, which is what I was getting. I learned the hard way about not cancelling within the 3 day window. Seriously 3 days is nothing to gauge if you like the site or not.

This is highly unethical. I canceled my subscription well in advance of my renewal date but I continue to receive requests to communicate from members which means eHarmony left my profile active. This is wrong on every level. REMOVE MY ACCOUNT! This happened to me several years ago as well but I had forgotten. Based on this most recent issue I will NEVER sign up for this service again. In addition once you sign up for service you can never talk or chat with a live person again. Worst customer service in the world.

Fifty consecutive match clicks - 1st click to last click, not ONE was available! Every single match had moved on and was no longer available. I did not receive 1 available match. THIS IS FRAUD! Age, distance, ethnicity were not factors. I changed browsers using Chrome, Microsoft Edge, and Firefox, still no matches. So NOT a technical problem. I want a REFUND to compensate for my time and the dollars invested. I want Eharmony to CLEAN UP their ACT!

I have had the same experiences as many of the others who have posted complaints. I wish I’d read them before I wasted my money. I also got several matches when I signed up but they were with men who were 100 plus miles away. I am not looking for a long distance relationship. Now, I’m lucky if I get 2 or three matches per week and even though I changed my distance to 60 miles, I still get matches 100 miles away. I also have very few “views” so I’m thinking that eHarmony is not displaying my profile.

Wow! I sure wish I had read with the reviews before I signed up but I thank everyone for their tips about continuing to pull money from your account. I will call my bank immediately and make sure their payments cannot be processed. Confirming all the other reviews, I received very few matches and more they terminated the matches they were a problem. The communication and matches I received were so minimal and completely opposite of all of the promises they made in their advertisements. There is no way to resolve the complaint. I am to verify the other complaints they have no interest in resolving the issue with any phone call back. I regret I spent so much time putting my personal information on their site. This company has nothing to offer anyone unless they enjoy giving someone money. Not for a good cause!

The homepage says several new matches every day. Upon signing up, I received eight new matches. Six were further than my chosen distance of 30 miles. (In Los Angeles traffic, 30 miles can take an hour and a half.) In the next four weeks, I have received a total of 4 matches. Four. I haven't received ANY matches for the last two weeks. I selected **. I think it's reasonable to want to date people of the same race. Nevertheless, I have been matched with people of other races. I wrote to them about getting some of my money back and didn't receive a reply.

I was a member of eHarmony years ago, back in early 2000. I just came across these reviews as I'm writing a report on it for a class I'm taking. Looks like nothing has changed. After I quit, one of the reasons was because I had to receive possible matches from the website, but only received a handful. It wasn't like other sites so I had to depend on the site to provide me with matches. I called and spoke to someone. She was very rude. My feeling was that it had to be my age. I find it very hard to believe that living in the middle of Los Angeles there weren't matches for me within a 50 mile radius. If that was the case, why did they take my money?

DO NOT SIGN UP ON THIS SITE! They are a real scam! When you are not happy with their so called "compatibility process" and requested for cancellation and refund, they conned you into a free month trial but still no matches! After a week or so, when you called up and complained, they said you have to upgrade your profile and when you did, still no matches! When I complained again and requested for my money back they refused! We all should bring a class action and have this company closed down to prevent it from scamming any more lonely souls! Or report to better business bureau to have this company investigated! They expect you to call within 3 days of registration to cancel! How can one judge in 3 days that the service is not acceptable! Obviously, this is a scam from the start! So be wary!

I met my ex on eHarmony and we dated for 2.5 yrs. I found out he had continued his eHarmony throughout the time we dated, moreover, I learned from a previous girlfriend that he had been using this site for at least 2 years before we met. When I learned of his continued membership, I reached out to eHarmony. I asked them specifically, "What is an "average" time-frame for people on your site to find True Love". They refused to give me an answer... SHOCKER! I then pointed out that my ex has been a member for over 5 years, and had no intention of finding "true love", and is only using their site to feed his Narcissist tendencies. I asked, "How can this NOT raise red flags?" Their reply, "We wilI make sure he never contacts you again through our site". REALLY?! That's not what I asked them to do!

EHarmony is terrible platform, I don't advise you to go there as I believe you will not meet anyone there. Matches I was getting were terrible - mostly ugly people. Plus, I had difficulties to cancel further payments of membership. Even though I said I am not satisfied with their service they said I have to pay two more installments. They do not care about customers at all!

Total con, do NOT join. This company is disgraceful. Not only were the matches totally inappropriate and nothing like I'd described, but getting out of the contract was a nightmare. Having unsubscribed I didn't get any more notifications, emails etc, but they were still taking money out of my account a year later. The complaints process is appalling too. Call centre in India then have to reply via email and I'm still waiting for replies. There are much better FREE dating apps out there.

When I searched about online dating websites, I read that eHarmony was one of the bests. So I tried there, as non subscriber I wasn't able to read messages that were sent to me, it was the first website I tried. I subscribed, I think it's expensive compared to other dating websites but I almost didn't meet anyone. And the ones I met were not nice people. Honestly, I don't recommend eHarmony to anyone, don't try it, go to other dating websites. You'll meet way more people, nicer ones, and that will actually try to get to know you. When my subscription end I will close my account, I don't expect meeting anyone there.

When I first heard of eHarmony, I believed it to be the most reliable dating site out there. I went one at a vulnerable time in my life and unfortunately the first man I met on there ended up scamming me out of $5800 over the course of several months. I reported this to eHarmony and no one responded to me at all. They didn’t call back, email, nothing. I realize it was my fault, but I would have expected a reply. I also thought eHarmony screened their people better. They didn’t care at all. I am beyond sick that I lost this money and that no one cares. I have not and will never recommend eHarmony to anyone.

For the free trial weekend, I got approximately 50 messages sent to me. I had virtually nonstop communication with other matches. I purchased a membership, the high quality matches and high rate of communication continued. After three days, I canceled my membership and requested a refund due to the price of the membership at that time. Several of the matches that I had exchanged phone numbers with explained to me that they had received an email stating that I was a high security threat and urging my matches to refrain from communicating with me or to communicate with me only at their own risk. These disparaging emails sent from eHarmony have nothing to do with Trust and Security (as they claim), they only have something to do with Profit/Loss. They lost a sale, you can guarantee that they will warn your matches of the dangers of and the risks associated with communicating with you.

DON'T sign up for this dating site! It is the worst I have ever dealt with! No ONE responds to your messages...winks...smiles. I have been on numerous sites and have ALWAYS had activity. You get NONE on here! One day I smiled at every match that came up and not one person smiled back out of maybe 100 or so contacts. I feel like these people don't even exist! I sent the company an email and they didn't even respond! I am cancelling my subscription even before it is at the end of my 3 month period because it has made dating very frustrating! They better not try to charge me past my subscription!

I've been with eHarmony in the United Kingdom, for a while. Since I joined, not one person has replied, winked, favourite me. Even when I send so many winks, favourite, messages to virtually any woman, regardless of age. I've had better results, going out socially. So I will give eHarmony a definite miss, when my subscription is over.

To update my review, I am pleased to say that my issue with eHarmony was promptly resolved.

I have absolutely no words for the terrible, horrible, awful, useless experience I had with this company. I signed up and thought I was getting to 'try it for free' though I was mistaken and I signed up for a full year. A VERY expensive year. The wording was also very misleading and I thought I could cancel after 3 months if I was unhappy so it would only cost me 63 dollars. My matches were terrible. 90% of them were in a different country (to be fair I live near the border, but still for over 150 dollars the program should be able to give me only local matches). The matches were also not what I wanted or would be interested in. Overall it had been about 10 days and I was so unhappy with every aspect of it. Even the way the website was laid out seemed cheap and dated.

eHarmony is not cheap (about $150/year) but promises to be one of the best at helping you find matches with the potential to lead to lifelong love. This was not my experience, but that's not what this review is about. While I was out of state for a work conference I received an email that my account had been closed because I had either misrepresented myself in my profile (such as lying about my age or the state I lived in) or that I had not paid. Since I knew neither were true I immediately emailed eHarmony to ask for clarification, to explain that I was out of state for a conference and maybe a mistake had been made, and to ask for a refund for my remaining 9 months if they were not going to restore my account. In addition to this, I was upset because I had already received emails about a couple of my matches' accounts being closed, and the email always made it sound like there was something wrong with the people.

I received no appropriate matches, even when I opened all parameters to maximum. I tried to cancel - not asking for a refund but asking to not be charged again since they were not holding up to their offer of providing sufficient and relevant matches. It took two weeks for a response and then it was Autobot that it was binding agreement. A second attempt gave me a response from a human (it seemed) but same answer and even more rudely than the robot. Very expensive and definitely not worth it.

In one year all my matches were at least 200 miles away or scam. I never received anyone that was close enough to even be able to meet and MAYBE start a friendship. EHARMONY is a joke and a scam!!! Takes people's money and pretends to send matches which I bet aren't on their service anymore.

AVOID. AVOID. AVOID!!! This companies behaviour is criminal. The only thing eHarmony is committed to is ensuring your 'automatic renewal' of subscription fees is active. They have no commitment to customer service or legitimate business practices. eHarmony overcharged me $1689.90 AUD in 13 unauthorised transactions over a 3 year period. EHarmony refuse to make REFUND of their OVERCHARGED subscription fees.

eHarmony had almost No matched for me. When I contacted support they advised to change my settings. Ok. I have been on eHarmony for 6 months. The matched don't reply to messages and the ones it matches you up with are no longer active... What a waste of time and money. Just Burn the 80 bucks. You will get more enjoyment from that.

I can't even rate eHarmony one star because I feel so violated. Consumers BEWARE. This is not the first complaint about eHarmony continuing to charge consumers CC's after they have unsubscribed. I joined eHarmony mid 2015, paid their subscription cost and unsubscribed at the end of 2015. I deleted my profile, deleted my pictures and turned off the automatic renewal. They say I didn't... Unbeknownst to me (shame on me for not checking my statement) eHarmony continued to charge my CC bi-yearly for $239.70 for the 2 years!!! for services that were discontinued. I am completely mortified! I feel as though I have been violated and taken advantage of by a company that calls themselves a "Christian organization" claiming to have the highest quality of service. I take responsibility in the form of my neglect in checking my statements. However, I stand my ground and feel as I have been a victim of a crime.

This is one of worst dating service I ever used. People don't be online 100% of the time. I'm getting a lot of fake profiles. Because when you send each matches a message and you wait for a response or viewing your profile. I get nothing but silence. I change my preference around so much I still come up empty handed. When I decided to set my matches search range to 30 miles and very important, they act like we restricting them for find matches for me. I was told by a rep of eHarmony. If select somewhat important they will send people who's all over the US to your what if. The only thing is I live California. Why I need to be in a long distance relationship with someone in a different state. That's just stupid. Customer service sucks. I see why they got in trouble with people in UK and a lawsuit against them.

Their communicate with matches for free weekend promotions are a scam. You can't communicate for free, you have to sign up. When you do become a member, matches don't respond and/or live far away. eHarmony only gives you 3 days to cancel their service. But it takes longer than 3 days to know if a site is ideal. They are a cash cow, not a matchmaking service. I hope anybody considering them reads their bad reviews and doesn't join.

This company is a fraud. They advertise with fake people and send you daily listings of people who are not actual members or who were members years ago. It is a complete waste of time and 90% of the accounts are fake. I am filing a complaint with the US Attorney General. I urge every user to think before signing up. I voiced my concerns to the company and as a response my account was terminated. Therefore, they stole 5 months payment from me. They refused to provide a refund and would not explain or provide reason for my account termination.

While it is true eHarmony has a very long personality application the problem is you are not guaranteed responses. If they don't get back in your city you should get your money back or there should be a penalty for people in your city if they won't meet you.

I spent 10 minutes going through the whole process only to be met with payment options that are extremely high. After reading the reviews I don't see why anybody would join this website. I feel like I wasted my time but am glad I didn't spend any money.

I was on the site for less than 6 months. In that time my account was compromised twice. The first time I received an email letting me know that the email address on my account had been successfully changed. Sure enough I had no access to my account. After about a half day dealing with customer service they changed back the email. My pictures had all been replaced, my occupation and profile had been changed so it took awhile to rebuild everything. eHarmony's response was that they never found proof of the profile being changed. Seriously. That's what they said.

I joined eHarmony on January 21, 2018 because I thought it would be an amazing opportunity to meet someone other sites couldn't offer. I didn't think I received appropriated matches, but I made the most of it. I had a horrible experience with one of the users, sent to me as a compatible match. After a very uncomfortable situation and conversation with this individual, I decided to cancel my account because I could never feel comfortable going on dates with anybody from this site. After a call to their customer service department and a detail email, I found out I couldn't do it and was inform that I need to pay my 2 outstanding balances of $87.80. In total eHarmony is expecting me to pay $263.40 for 16 days of usage and a horrible experience. I'm so disappointed that I don't think I could ever do online dating again.

Beware daters, eHarmony, which is presented by almost all the dating site reviewers as a credible and helpful company provides misleading account and payment when you join, resulting in their ability to auto-withdraw significant amounts of money from your account that you may not understand they are doing or want them to do. All this hassle while they deliver a subpar matching service, with a poor offering of matches, many of whom appear to be inactive. Probably because of the hostile payment scam and eH terrible 'customer service' they do not have an edge in a good dating market.

Will make it short and to the point, I will never spend money on this site again, most profiles of the people are not paid members that eHarmony sends (aka) you the paid member, so the nonmember can respond back anyways, next when you set your limits (aka) age, distances, or in USA, they still send profiles (I am 54 years old and they send me 35 year old ladies profile LIKE WE WILL HAVE ANYTHING IN COMMON!! 19 YEARS COME ON NOW!! They also sending (aka) out of country profiles, like we are going to fly all around the world going on first dates (get real)!!! EHARMONY, I have responded to over 100 emails that were sent to me and next thing I see on that lady profile is she is no longer a member (aka) she moved on is what it would state, so all 100 members COME ON NOW!!

I didn't have a bad experience with eHarmony, per se. I joined for pen pals around the world, and I got them, but I can't imagine using a site like this to meet someone for a relationship. During my first week, I had over 100 private messages and was so overwhelmed that I had a friend come and delete all but ten. Once I learned how to use the site, I realized that while some of these 'matches' are legitimate, many of them are profiles of people no longer using the site. A former user from Canada told me that eHarmony sends new users messages under the guise of interested matches, just to get you hooked.

The subscription I bought was for 6 months, but paid for with 3 monthly payments of $69.90. After 2-1/2 months I turned off the "automatic renewal" feature because the site was slow to post notices of messages that matches sent me... the message system word processor is "clunky" to use... and the photo posting and deletion process requires complex operations to manage. The subscription price is much too expensive for the service they provide. About a week after turning off "Auto Renew" they sent me a confusing "WELCOME" email which suggested that I had agreed to be billed $69.90 for 3 (additional?) months. I called my credit card company and ordered a "block" on further charges from eHarmony.com.

I signed up on eHarmony because I thought it would be a different experience than other sites out there. At my big surprise, even more disappointed after the service I got, trying to cancel my subscription. First, I didn't think I received proper matches. I had a very unpleasant experience with one of the users, sent to me as a compatible match. Not sure how compatible it was suggested we were, but after a very uncomfortable situation, I decided to close my account. Find out I couldn't do it and had to continue paying membership ($94), which by the way was canceled two weeks ago. Just a ripoff. I remember being reimbursed by a nonpopular site without hassle. Thought better from eHarmony. Disappointed.

Like other individuals, the so-called compatibility is only determined by a machine. After a month, I received no contact from matches. I closed my account, only to find out I have to continue to pay the rest of the subscription ($134). This is a rip-off. I thought this site was a higher class business. It's bad enough to deal with scammers on the dating site, but then to find the site is a scam! Even POF, which I consider nothing more than a sex and scam solicitation site, refunded my money!

I joined eHarmony to have fun and find dates. Oh you get matches but only one out of 100 responded. That was to tell me he was so disgusted he was dropping out. They click you as a match and you never hear from them again. They even view your profile. Instead of having fun I've become self-conscious, angry, frustrated and hurt. I don't know if eHarmony is using fake profiles or the men think they are all that. BTW I'm considered good looking. Financially secure and friendly. I've erased men from my match list after 4 days of no response and the next thing I know they are back on it. Which since I blocked them shouldn't be possible. This online dating site should go offline and get some dating tips.

I subscribed to eHarmony, set up my profile, and have been nothing but disappointed since. They initially sent me a bunch of "matches" that did NOT fit what I am looking for. Since then, I really don't hear from them anymore, and I check the app daily. What a scam! I've also subscribed to Match and Zoosk and both services have been interacting with me daily, even though they are less expensive than eHarmony. Also, both Match and Zoosk actually track how I respond to the various suggested matched they send me. I am very satisfied with both websites. However, eHarmony stinks!

As an ** woman who dates interracially, I found eHarmony to be a waste of time. Their matching system is a scam, they had few people in my area so I ended up with matches in other states. In the few months I was a member, I was only approached by three men, none of them were suitable. Of the men I approached either through smiles or messages, they basically ignored me. They advertise themselves as a place for interracial dating, not true. All of those guys prefer any woman but an ** one. They will do anything to fill your profile up with matches whether they work or not. It's a scam and for the price NOT WORTH the games they play with you. It was about constant rejection.

I joined eHarmony and paid for a three month subscription. I did not lie and state anything not true. After a day they said something on my profile was failed. They would not tell me why they cancelled me but they kept my money. Since they denied me I never thought to check account but after the three months eHarmony charged me over a $100 to renew a profile that had never been put on their site. In my opinion this company are thieves. Very sad a company is allowed to steal people's money.

After my 3 day trial with eHarmony they discontinued delivering what they promised. It is as if I am nonexistent. They took my money and ran. I am paying for a service that doesn't provide what they advertise or state on their website. Since joining, I have noticed numerous complaints about their inefficiency and lack of customer service. I am not looking for a free month or a free lunch. I just want a refund since I have not received what I paid for.

After failed attempts with other dating sites, I decided to go ahead and pay to use eHarmony. The matches are no better, if not worse. There's less people signed up than the free sites (of course), but that means less variety in matches. If anything the men were overly snobby and bland. I ended up meeting my soulmate through a free dating app and only "used" eHarmony for a month. They will not let you transfer the account to anyone else, so basically if you pay for a year and don't use it you're SOL.

All of the billing issues aside, as others have stated, I signed up for a profile for a few months. I don't think I'm the best looking guy, but I am in shape, have a stable job, and own my own vehicle. I'm in my mid 20s. eHarmony's "Matching" system would constantly match me with women who are solid 9s & 10s, and upon minor scrutiny of the profile, you can see that it is just similar looking models in the different pics on the profiles. Probably about 50% of my matches were fake profiles.

eHarmony completely changed their message platform, removing the guided communication. This is what made them unique and filtered out people that were not serious. In addition, their cheapest membership is 129.99 for a 3 month subscription. You can’t pay for a single month or be billed per month for a 3 month subscription. Way too expensive!

I canceled my automatic renewal over the summer and was not expecting to see a new cycle start coming out of my bank account starting 2019. Lo and behold I was charged when I canceled and haven't used your site in months. App deleted and all. Which by the way is nothing more than a hookup site. Constant, "Hi, want to hook up?" "You're beautiful, want to meet?" I can get that for free on OKCupid. EHarmony only responds with, "We don't offer refunds. We look forward to helping you find your special someone." I canceled my account and ended the billing. I told them I'm reporting any future charges as fraud and will be contacting my bank in the morning. I also updated my profile with the exact information so hopefully some other person will be spared their sneaky, descriptive, fraudulent ways.

I was with eHarmony for about 3 months. Before I joined I read many of their ads and promises and one of them was that they would send me many matches of local women. Well that was the first lie. I set my preferences to local only and only got one or two and in a period of 2-3 weeks I maybe got 4. They did not tell me that there was not a way for me to browse local women either, and had to rely on eHarmony to send me my matches. If you have been on other dating sites then you know that most all sites allow the user to browse singles profiles... but not eHarmony! SO... I changed my preferences to local and long distance and started getting nothing but women's profiles from other states and NONE from my state. A little while later I decided to cancel this account and after doing so eHarmony wrote me and said it will end in April 2018 and they will take my money up until that time.

I have been on E-Harmony for over 2 weeks: No single person whom I have sent "like" responded. I am still not corresponding with anyone on regular basis. There were only 3 people who have exchanged messages a fews time but their replies were once per 3-5 days: the pattern does not show much interest. The company auto-bill you $25.00 when you click "incognito" button (it means when you read someone else's profile, your name does not come up). You are not warned that it is for extra payment. You just get billed. Total scam! I have a great profile with awesome photos over which on a different online dating site people had been raving about. Never E-Harmony!

Horrible company with bad customer service and horrible policies. Who finds love in three days? Expensive and a waste of time. Especially for a single mother like myself. Had way more luck with FarmersOnly. Instead of even offering a partial refund they said they’d give me a free month of service. I don’t want their crappy service so what makes them think I want an extra month? No thanks. Just cancel it. Don’t waste your time or money on this site.

I emailed eHarmony that I wanted to end my subscription. I had paid one subscription and they said I had to fulfill a year and pay the next subscription. Then I received an email stating my account was being charged for an additional $24,99 that I did not authorize. I emailed them and they said I had chose to be Incognito! Nowhere did it say there was a charge when I was maneuvering through the site to update my profile since I had to be there for the length of time. I had one person email me right off the bat and he sent a few messages then stopped.

I signed up with eHarmony and as per terms and conditions at the time, the agreement was for me to pay an initial £23.80 on the 28th Sept 2017 followed by two subsequent payments of the same amount on the same date the following two months. This was a total of £71.40 And was to be for a 12 month term! I have paid this to them. It was agreed that £71.40 was a 12 month plan, eHarmony has now taken a further £9.95 payment on the 3rd of January which is only the fourth month! They shouldn't have taken anything else for another nine months. I only signed up for the conditions that was agreed and didn't expect to pay any more until the twelve months had elapsed.

I will Warn my friend no to use eHarmony.com. If they are using I will tell them STOP USING EHARMONY to avoid big troubles! When I checked this website, I am surprising that there are so many clients were screwed by eHarmony's auto billing subscription system, which is a very ugly strategy. I welcome all the victims contact with me, we can file a group lawsuit against eHarmony since so many clients were screwed. eHarmony make money without provide any services by setting up clients and stealing their money. All the scams and tricky things of eHarmony is as below:

This referral is in Reference to eHarmony. The dating site for singles. I would not recommend this site to anyone... I was scammed by a gentleman by the name of August ** who claimed to be associated with a company by the name of C&N Petroleum based in South Africa. I have been in contact with various women who have been scammed by the same man. We have pictures of a gentleman but no verification of who his true identity is. I believe that eHarmony has a responsibility and obligation to it clients to maintain a site free of predators who seek to take advantage of people genuinely seeking relationships!

First is their misleading commercials, "communicate for free this weekend", sure, you can sign up for free, and it will give you matches, but you can't view their picture or profile. So you can communicate for free with people you can't see and know nothing about. Gee, thanks. But I signed up anyway, have been trying for a week to change my main profile picture, and it will not let me. I have reported it repeatedly, and I get nothing, no response and no correction for the problem.

This is the worthless website I have ever seen. It's a waste of time. You cannot find anyone in this website because I tried 2 times with different Gmail ID's but both times they gave an error that "Your account is closed". I did not even open it once and my account was closed.

I joined eHarmony 2 months ago. I am very dissatisfied. I have been sent over 300 matches. I narrowed those to around 50. I have sent messages to these and get little or no response. As an example, I have sent 23 messages so far in December. Most were at the beginning of the month. I have heard back from only two. I have only had two others to check out my profile. This was my same experience in the first month, but I wasn't keeping an exact count at first. So, doing the math, I have gotten less than 10% activity or response from the people on eHarmony. Do these other people even exist?

I would never recommend eHarmony to anyone. I have requested technical assistance to completely remove my profile. The site is a glorified email and messaging service. It was a very disappointing, costly, and silly waste of time. This is not a site that has the paying customers best interests in mind in the least.

I joined the website after a few friends recommended it or thought I should give the site a try. I was on the site for 6 days and was very unhappy with my matches. I live in a major city and most of my matches lived in the suburbs or far away from my location. After trying the site I realized it was not the right fit for me and asked for a refund. I signed up for 6 months due to liking other websites and having success meeting people and thought this would be the same. Even though I was not happy with the site I would not recommend eHarmony because THE CUSTOMER SERVICE IS HORRIBLE. At the least they could have refunded me for 5 out of the 6 months I paid for. Instead they offered a free month after my subscription ends. DON'T SIGN UP - THERE ARE OTHER SITES WITH BETTER CUSTOMER SERVICE.

I had a bad experience with this website. Money taking - no rewards... You are on a passive mode (because you are a woman?). Terrible emotional disturbance. Never again. Keep out of this eHarmony **!

I received a special offer for 3 months @ $9.99 per month. I thought more quality would be on this website since it cost money, and as the television ad says, the members would be more invested in honest relationships. I believe they never take down profiles from those who have terminated their memberships. I never got any response from anyone that I contacted. One gentleman that I did meet had his profile removed for a reason he was not aware of. Probably a scammer hijacked his profile. I got a few matches in the beginning of my membership, then nothing until it was time to renew. (I cancelled auto-renew).

Stay away from eHarmony!! Their matches are too far away. Most are not members and cannot respond to your emails. They don't allow you to search for your own mates and they pick them for you. That's lame.

I signed up with eHarmony a month ago thinking that it would have better safety filters for single women than Match.com. First, before I signed up I received a lot of matches, then after I signed up, I hardly got matches and all of them were really unattractive - really! And not within any of my parameters (age, distance, education). When I complained, they said to change to "not important at all" but I got nothing better. Lucky me, the only "match" who responded were total scams and I complained to have them removed. I thought I had to change my profile and I did. Nothing at all. No activity at all. ZERO! I am an attractive and sexy woman. It is really not worth the $150 I am paying. DO NOT SIGN UP. You have a better chance to meet anyone at the local supermarket or at the local dump. How do these people get away with doing this kind of business. They prey on people's emotion and vulnerability. DO NOT SIGN UP!

Horrible customer service. I’ve been trying to cancel for weeks. First, they shut down my account, then claimed they reopened it. Not so. They are still billing me monthly and sending “matches.” If my account is closed, how can I get “matches”? This company should be shut down immediately.

I only used TV advertisements to make my decision on what dating site to sign up with. I signed up for 6 months. I didn't get any responses except one person that was 12 years below my bottom age parameter and the wrong ethnicity. I emailed them 5 different times and they said it was my fault because my parameters were too strict. I then changed to 300 miles away but didn't help. No matches. I changed it to the entire USA. Nothing! I asked how many people were signed up to eHarmony in my area or in the state... no response. I asked for my money back! No response. I am very angry at them! Don't use them!!!

I signed up during the so called free weekend; however, all facts weren't presented that if you don't pay you would not be able to see the so called match. Immediately after signing up I got at least 10 matches. Full of false expectation I paid the subscription but turned out the matches weren't as my filter submitted, e.g. education. After few days I got a bad feeling that this matches could be fabricated to induce me. I sent email and called to cancel but too late beyond 72 hr window I was told. Almost 2.5 months now all mediocre quality matches presented. I lost hope and this company should have all customers forewarned. They just playing on people emotion. Unless you have plenty of $$ to waste...do not fall into this free weekend deals! Their ads stating matches success during free weekend not true at all... No one can meet the other seeing face to face unless you spent money!! For seniors this is really bad impacts. Customers BEWARE!!!

Last time I checked most businesses will refund a customer if they are not satisfied with the product. How does eHarmony get away with taking folks hard earned $ with nothing given in return? How has the BBB not been able to do something with this fraud “company”. No results, no progress, zero for the money I spent. A big crock of …

Something suspicious about their sign up procedure. They say I have registered before with all 3 of my email addresses. I know this isn't true, so they must own other dating sites where I might have registered. I guessed at the passwords I regularly use, they don't work. So I asked to have them reset the password but they won't do it unless you know the zip code of the matching email address. I have moved 4 times in the past several years so I have no idea which zip codes match what. They don't seem to have customer service people so it's impossible to sign up. I don't like companies that don't provide customer support, especially when money is involved!

I have been on eHarmony for 3 months and have had very few connections and now one of those is a scam. I had already been scammed on Match.com and now eHarmony as I think they look for woman over 60 to go after. I knew better than to continue with this fake profile but these companies who charge an arm and a leg for their program should be shut down as they are simply a rip off. It is so sad that all the sites are now infected with scammers. I am done with online dating forever!! Don't let them take your money. Just say NO.

I signed up again after a negative experience last year. Back then I was dissatisfied with the product and customer service. Customer service refused to refund my money after only a few days. I thought maybe there would be some improvement, but there isn't. Fool me once, shame on you. Fool me twice, shame on me. Years ago I tried this a couple of times. The first time I thoughtfully completed the survey and bio. A second time I used a new identity and straight-lined all 1's and all 5's for most questions. Most of the same matches came up... the infamous algorithm isn't worth a dime. Dear Dr. Warren, your product is a piece of junk. If you want me, I'll be crying in my beer, and telling all my friends about it.

I was on eHarmony for 2.5-3 years about 10 years ago and had 600 to 700 so-called matches. Which did not ever turn into a meeting much less a date. They are totally non-responsive in their customer service and will not do anything to ensure customer satisfaction. They just try to coax people to stay longer on their site and be prisoners of hope. Their matching process is questionable (bogus?, fraudulent?). I received matches that were quite incompatible and very few within a 3-hour drive of my home. Most were a day or more away. To put it simply, they SUCK nothing but a rip-off. Save your money and your time. Have nothing to do with this ** show.

After filling out my profile and waiting a few days I had zero matches. They canceled my account so I could no longer log in and refunded my money. I see a lot of complaints about people wanting money back. Why they wouldn't accept me as a customer is even more insulting.

Being recently single, and interested in meeting a guy I had signed onto OkCupid for awhile, but felt that I wanted to meet with people of higher quality - more professional, more educated. I'd heard about eHarmony and my impression was that they were better at screening and I was likely to meet more quality people there. I got a 6 month subscription and am now almost three months into it. To my surprise this expensive service is very poor and nothing like advertised. It seems to me the quality of people there are not any better than the free site, and the amount of scammers is perhaps even higher -- which is a lot! I did end up messaging back and forth with one guy who seemed pretty well educated and respectable and eventually even he turned out to be a dishonest and sleazy person.

I joined because I know a board member and I trust him. I'm extremely disappointed in the site, not just because of the low quality results, which says it's not really matching based on any measure of compatibility. So what if I like dogs, so does just about everyone else. I keep getting fraudulent hit after fraudulent hit and how you can spot them is to do an image lookup on Google! Most of the fraudsters just clip public photos from Facebook. I couldn't be further from impressed by this site and I'd recommend staying away. It would take so little for them to verify identities when people sign up, but they don't. Stay away from this scam. I'm surprised they haven't been sued.

This was my first experience with eHarmony. Every match they sent me was either a scammer where they kept deleting matches after I had made contact, they were too far away or the men would say hello and nothing else. All the men I tried emailing would make first contact but were not serious about meeting or talking. I paid for this service and tried to contact eHarmony but cannot get a response. I want a refund. They are not what they say they are. I actually have gotten more results from cheaper sites and free sites.

How could one trust that eHarmony cared, knowing their ratings are at the bottom. I am canceling. Every time I like a match, I get 'this person is not able to participate,' or something of the sort. I actually have had fraud on my bank account from them, the site is so slow (you'd think the fees from us alone would pay for speed, storage and upgrades for them). We do all the work, writing about ourselves, giving hackers more leverage. I was charged around $24 because I accidentally bumped 'incognito', of which I keep searching MY memory... did I see an 'incognito' button, let alone any $$? NO. For the time I have spent, money, NOT feeling comfortable... Oh, one would think it's a scam. And I have been inundated with new trash email. No thank you! A great idea gone bad, unfortunately.

I am so frustrated with my eHarmony experience that I feel I could write a short story on why no one should ever use their services/site. This is nothing more than a means to make money, end of story. Like so many who have submitted reviews, I feel eHarmony is a scam on a grand scale. I too have been "matched" with those I have zero in common with, etc. I was contacted within 2 days by someone who seemed to be legit, only to never hear from them again after a brief conversation. Also, like others I have yet to receive the first response from anyone I have sent an eHarmony "smile". This could be because all of the matches I've received are well out of the range I chose. I also question if the matches are even real.

Many problems but the biggest is how eHarmony HIDES from the clients. Next big problem is 95% of the losers on there are scam artists. Not interested. I will be filing complaints with the BBB and the FTC. eHarmony is a JOKE.