eHarmony Reviews

I decided to try eHarmony, so I signed up to be billed $71 for 6 months. I was immediately charged $151, just for three months, with automatic renewal every three months for the same price. I looked all over their website for a contact number, which I couldn't find. I finally found one through Google, which doesn't work anymore. I will NEVER use their site again. Now I have to wait until tomorrow to call my bank to dispute the charge. So inconvenient.

I turned the incognito mode on and when I checked my credit I was charged $25 even though nothing was mentioned about any payments. They will not allow you to cancel your credit card even though I paid them in full. They are scammers and **.

I specifically signed up with the assistance of their customer service representative for ONLY 1 month with no auto billing. I was very adamant about this as I wanted to be sure I liked the service and format before I bought more months and sure enough they auto billed. After calling get a credit, they gave me SCAM line that they cannot refund my money. I am so sick of these disgusting bottom feeders ripping people off. BEWARE!!!

I've been on eHarmony for almost 3 months and hardly have anyone looking at my profile. I am attractive, have lots of education and great qualities, so this should not be an issue. I suspect there are "members" on there that aren't members. I've contacted a whole bunch of men. You would think that they would at least look at my profile to find out who contacted them, but they don't. Once in a while someone does. This makes me think there's a bunch of fakes on eHarmony.

I subscribed to eHarmony and they offered a reasonable monthly price. However, their enrollment REQUIRED that you enrolled into their "automatic subscription renewal". That is, unless you specifically cancelled, you would be continually re-enrolled. Furthermore, eHarmony makes it difficult to un-enroll in several devious ways: 1) They require you to call them (not email) to unenroll. 2) They require that you unenroll within a narrow 3-day window, otherwise, you're stuck with another bill. 3) They jack the monthly rate up to $99.80. 4) They provide no email notices of re-enrollment, no reminders. Thus, in toto, they are scamming their members. Furthermore, 5) While you are required not just to email them to unenroll, you must take a 2nd step by calling them. So stating -- for the record via email -- of your desire is not good enough.

I subscribed for three month membership on November 15, 2015 and my membership was approved shortly thereafter. But I cannot access my profile or see any other members. I sent an email letter to eHarmony on November 16, 2016. And as of yet this issue is still occurring and no one from eHarmony has ever contacted me. Thank you for your time and cooperation in this urgent matter.

I signed up because I heard it was an ok site. It was the worst dating site in the world. I would get matches each day and they would always be the same exact people and they would tell me they were new when they weren't. I was never really interested in any of them and when I was they were always either not using the site anymore (meaning they found someone) or they hadn't been active in over a month, or they were not paying for the site therefore could not send or receive messages!

I hovered over a Restart button to see what if there was a drop down to view more information. This automatically charged me for renewal. I do not want to renew or restart my account. I was simply looking for what that button was all about. There is no way to stop the charging other than the 3-day cancellation notice IN WRITING via USPS that will take at least 5 days for it to get there. There is no telephone contact information, email information, a help desk to speak with. I read other reviews on here saying the matches are not real, I can attest to that. Of the 5 profiles offered me, 3 said they were hacked. The other two disappeared as soon as I sent out the Icebreakers. No one ever responded to any of my attempts.

Just as others have stated, I was in the middle of getting to know interesting people and can no longer access any communication due to technical problems. There does not appear any way to contact someone at eHarmony to receive assistance. I have sent a message through the feedback option, but I too was given the message that they may not respond due to high volume. I want my time and money back!

Signed up for eHarmony. Paid a huge amount of money for 3 months. My site has never worked correctly. No phone number or email provided to address technical issues. I am stuck with having paid them over one hundred dollars and yet my site won't even function properly. Very very unhappy. Would like my funds back. Do not sign up with them!!!

You sure wouldn't expect that nice senior man shown in all of the eHarmony commercials would be a spokesman for such a seemingly well known company that actually scams the public. But I too found this to be true! Last year a lady friend of mine who is a 73 year old widow asked me to help her find a male friend for companion purposes. She is a homeowner and not wealthy but not poor either. Moving forward it was me who suggested eHarmony after viewing all the commercials that seemed so reliable as a site that could possibly help my friend locate a new friend.

I had some good experiences and actually met some very, very good people. As it happens, I remain friends with a few but the goal of a long term relationship has remained elusive. While that might say as much about me as the site, I don't think so. Here's why. Regardless of filters, the site requests and you select. I would receive prospects that fell far beyond my specified criteria. But most maddening of all, while on several instances things had been progressing well through their somewhat laborious communication stages, poof. All of the exchanges simply vanished. After investing some serious time and effort, it's more than frustrating. It makes the entire site pointless. You pay (a lot), you compose your profile, you finally get into some meaningful exchanges, and then due to what? Technical glitches? It is all for naught.

I thought I signed up for a free trial and was charged almost $200 for 3 months. I thought I'd give it a try. For three months I had 5 matches with all of the same result. Go through all of the questions, start conversation through eHarmony, only to be told all five times that the account had been deleted by eHarmony because of security reasons. After reading some of the reviews, I'm going to make sure I change my account number. Be careful. Most of these people appeared to have trouble with the English language. Can you say hacked?

A couple of years ago, I joined eHarmony, and had great experience as their questionnaire/filter system was incredible. I was matched up with great guys of whom 2 I had dated. I ended my membership for reasons unrelated to them. Then early October, 2015, I decided to rejoin them, BUT this time around, not only are their filter system non-existent, but 1 out of every match was fraudulent.

Signed up for eHarmony. Paid a huge amount of money for 3 months. My site has never worked correctly. No phone number or email provided to address technical issues. I am stuck with having paid them over one hundred dollars and yet my site won't even function properly. Very very unhappy. Would like my funds back. Do not sign up with them!!!

I joined eHarmony several months ago thinking that it was a serious matching company. I found it to be pretty expensive but they were having a special sale where you have to stay with them for several months to get that special price. I signed an agreement thinking that they would comply with the services they offered. I took the time to fill out my profile, load pictures, and personal preferences. eHarmony started to send me matches that were quite off from what I had specified such as much older in age, remote locations, no education, no physical fitness whatsoever. I tried to get in touch with someone but wasn't able to.

Whatever eHarmony says about a 3 day free trial or weekend is a total scam. They will input all your information, credit card info, etc. only to find out that you do not meet their criteria. They will make it seem like you have the freedom to cancel, but most of the customer service numbers are fake and will only try to sell you something. If you finally do reach a person, there is no guarantee that the person will follow through with the cancellation. YOU MUST GET A CANCELLATION E-MAIL JUST TO SHOW TO THE CREDIT CARD COMPANY WITHIN THE TRIAL PERIOD. Without it, you are BOUND TO EHARMONY for the full payment.

I have been with eHarmony now for weeks and I have received only one message from a man who smokes and that was not what I requested to meet. Then send a bunch of matches to you and say they are out of your requested profile. Well hell yeah half are 350 plus km away. It makes me wonder if they are even real members or just made up. One message in like 8 weeks. And I am a pretty good catch! Will not renew or recommend this site to anyone. Beware and don't waste your money.

I have been on eHarmony for weeks now and have had maybe 6 so called matches! I never hear from them. I am not renewing.

Joined eHarmony a few days ago and noticed a MAJOR red flag instantly. There's no indication of how recently your "matches" have been on the site. I've seen other sites that would prioritize and show who was currently online, who had been on in the last day and who had not been on in 24+ hours, etc. This feature is VITAL because it allows you to prioritize who you spend your time contacting. None of us have time to find out through trial and error which accounts are active.

I decide to try eHarmony. I had tried it a few years ago and didn't like it. So my intent going in was to get a short month trial with no renewal. I don't have screen shots so I don't know what legal mumbo jumbo I agreed to, but I really thought later I had gone in to cancel my account. I only used it a few times and wanted it caverns. I was just told the last time I used it was Sept and I'm betting that's when I lost tried to cancel it. I'm being billed $29.999 so I have both called and emailed customer service multiple times to see about a refund as I have not used it since that day. I was told by a supervisor on the phone that there is no one I can't talk to about this, about a special team that icky answers emails and will have a resolution in 7 to 10 days and that will be a final answer. I am outraged. I want to talk to someone now about getting all my money back.

Beware of the hidden automatically renewing subscription!! I had to find out the hard way. I signed up over the phone. When you sign up for the 3 month special (79$ when I did) which is what they promote, they mention you can automatically renew if you want, but not that you have to go into settings and choose not to. The selection of men on here is PITIFUL! I'd do better at a bar.

After spending hours completing surveys and other questionnaires you are immediately prompted to subscribe to get any use out of the site. You are only able to contact possible "matches" with pre-chosen questions/answers. After you go through the back and forth random questions you are now able to send actual messages to your match... only if you pay upwards of $300. Unable to subscribe for only 1 month at a time or even having free trials makes the site really unwieldy and not worth $300 to send someone a "Hello".

Eharmony recently removed the ability to see when a user was last online and therefore you cannot tell if the user is active or not. A lot of the matches sent to me were of people who probably signed up for free communication weekend and never paid for a subscription therefore are "dead" accounts. The UI is super, super buggy. I met a number of people on here and ended up meeting a great guy and we get along very well, but honestly having a sea of inactive profiles is such a waste.

Last May, I signed up for what I believed was a one month membership. When my June bank statement arrived I noticed a 2nd charge, so, I called to inquire only to learn that I had inadvertently signed up for 6 months. While I felt the right thing to do for eHarmony was to cancel my membership, they declined so, I instead sucked it up and rode it out. In addition I sent several emails letting them know I had no intention of signing on again. Yesterday I learned I am enrolled for another 6 months! No, this can't be happening. I again called and was told I can not cancel until next April. Clearly, I don't have the technical savvy to maneuver your site and cancel or unenroll or turn of renewal, even though I believed I had! Not only is this all maddening, it's highly unethical as I now believe that this is a scam which eHarmony understands full well to take advantage of people such as myself. I also, suspect that with some research much will be revealed.

It was not a good experience. Many users gave false information to gain a more favorable match. When requesting more detailed information, you are required to continue through the process set up by the site.

All recommended matches were entirely inappropriate. Very few had completed any post education training. Many were dishonest. Few had more than two interests in common. Most posted photos that were taken at least 10 years previous.

I cancelled the service by disabling the auto-renew in June of 2015. They state they never received this information. I was charged for 1/3 of next year on 8-31, again on 10-1... I contacted them on 8-31 when I noticed on my account, got told they could do nothing until the entire amount had been paid. Also have been told by CS that I cannot get a refund. On 10-2 I did get 1 refund for the fees that shouldn't have been charged. I think that this is a scam, and deceptive practices. If you do join be ready to lose money after you think you have cancelled.

After many hours of questionnaires I was matched with someone who you'd have to say was my complete opposite. I had no faith that the questionnaires were used at all. Then I was plagued with advertising to lure me back onto the site to talk to Tom, Dick or Harry who did not exist.

Too many of the matches do not have pictures (I specifically delineated pictures only) and the matches are ridiculous. I live in the largest city in the state and most of the "matches" live in small rural towns almost (to more than) an hour away! I am a college graduate and most of the men on this site are in manufacturing or construction. I spent over an hour (initially) answering questions and yet most matches have little information. This is a total waste of time and money, yet I am locked in for a year. I thought I would be getting matches that had commonalities with me.

They got me to "join" under false pretenses that I would have a week trial offer. I got sucked in, had to fill out all the questions, then when I wanted to try my "free trial" it was not to be found! I then wanted to delete my profile since I wasn't buying into this rip-off but couldn't just delete myself. I had to email them SEVERAL (not 1-3x), until I finally wrote them I wanted off for real or I'd get the BBB to have them take my profile off -- it got taken off. Buyers & dates BEWARE. Once you sign up, your profile will remain long after you want it to. Never again!

Was not happy with any results and tried unsuccessfully to cancel my membership. Finally changed my debit card online to a cancelled card with a current expiration date and all billing stopped. I hope this helps the person who is frustrated with cancelling.

Lots of questions to get the same dishonest people just looking for sex. Not sure matching the right chemistry works and it's a pain to work around the rules for contact.

I joined eHarmony and paid for 1 year. About a month before I thought the service would end. I went on to end my subscription. My profile was blank. I went on a few days later thinking it was an app glitch, still blank so I assumed that my account was canceled or had run out. A few weeks later I get a charge for $89 on my credit card account. I called eHarmony the day it came through to dispute and tell them that it was already canceled. The lady argued and yelled at me and then hung up on me. When I called back, the next guy said I had to wait for the full year payment to go through, 3 charges of $89 each, before I could cancel even though they were the ones who deleted my profile.

Match.com is overall good with updates and events detailed, profiles and pictures. eHarmony is more focused on payments, with random profiles - local and international.

I was on eHarmony for a couple of months where I met my wife. We just celebrated our 6th anniversary last weekend. I would recommend eHarmony to anyone. It is very easy to use and the matches are obviously very good.

This site is so unsatisfactory -- 90% of matches received, do not have photo. I am getting about 1 match every couple of days. I called the company before signing up asking if they were affiliated to a religion. They lied - said no. However, they are a Christian site. The matches I am receiving are so uninteresting, conservative, boring. On Match - I am receiving more contacts than I can handle, every day, and have had very good success, and many quality matches. Do not use this site. Do not consider them. I paid for 5 months, called and asked for my last month to be cancelled. They refused... said there was nothing they could do. Also, I have had to reset my password daily. Their site does not work with Apple's new operating system. Do not consider this site. It is a waste of money and aggravating.

EHarmony is the WORST dating site I've visited. Moving through the site.... There is no moving through the site! You can only move through the site if you ask someone a bunch of questions. If they ask you questions you cannot view their profile - you only have the option of viewing a picture that is the size of a pea. And forget about looking for yourself and just sending a quick hi to see if they are interested. AND all this for a small fortune which you are tied to. They will not allow you to cancel. AND they won't let you in unless you commit to at least 3 months. DO NOT WASTE YOUR MONEY!

Tried free trial to do personality test and see who was matched. The weekend "free" trial gave me a few matches but would not allow me to actually have a one on one. I went to cancel before my credit card was going to be charged. They did severe "high pressure" sales to keep me signed up saying I was unhappy and started for a reason. *Reason was a joke to see what all the stupid commercials were about and why they were overly religious and discuss allowed same sex interest. My sister is a gay and I filled it out as her.

This site is terrible. Hard to navigate. No way to fully describe what you are looking for! Stupid questions! Over a thousand! Who cares who has a better beard, who does the dishes, movies? Really! What about who we are attracted to? Height, weight, body type, eye color, hair? They give you hundreds of matches that you would never date to begin with! When you want to look for someone within 60 miles you get results from over 1000 miles away! Stupid! The commercials are a pack of lies and the website is BS! I would never recommend this to anyone!

Serious Consumer Alert for eHarmony. A "match" tracked me down at my place of employment even though I had not given him my details. I immediately requested of eHarmony that they cancel my subscription, since their salesperson had told me at time of purchase, that I could cancel anytime. Yet they refused, stating that the contract does not allow for cancellation.

I've tried several online dating sites with varying degrees of luck but had heard that eHarmony was more serious, so I decided to give it a shot. I found a deal online for $145 for three months, so I decided to give it a shot. What a joke!! They don't listen to your requirements for a match. I'm 41, attractive, educated, and fit and looking to date men 34-47. They were matching me with men in their late 50's and early 60's!! I only want to date those who live in my general vicinity, but all of my matches were in surrounding states.

I cancelled my account and auto-renew on the day my account expired and they still auto-renewed my account. The call center cannot do anything regarding this issue and corporate refuses to cancel my account and will still charge me for the next 6 months despite the fact that they have record of me turning off auto-renew and canceling my account on the day it expired.

I have several complaints. One, it is a different outfit from ten years ago in many ways. They are all about having you widen your parameters for a "match" until you can't get a match. It's in their site text and in any phone call you might make to them in this regard. After you find their customer service phone number. Obviously they are avoiding talking to us and avoiding issues. After a long conversation with a phone representative in which I was continually pushed to widen every possible requirement I was finally told in about 2 seconds how to resolve my issue. Back in the day they continually defended the concept of holding out for that one special unique person. Now they would give us 10,000 special unique someone(s).

Do not, do not, do not sign up with eHarmony or upgrade with POF unless you enjoy having money stolen out of your bank account. Their business practices are outrageous. I wish I had read reviews before considering using their sites. Both use trickery to upgrade your account for a longer period than you intended the moment you click to pay. You won't notice it until your bills start coming in. Eharmony increased my 3 month subscription to 1 year without me noticing it and POF increased my 2 month upgrade to 6 months.

I joined the website in a hope to find someone especial. However, out of 500 matches I reach out only few were actually active. In addition, there are a lot of scammers. Therefore, I started to search the image of my matches to find out if they are real or not. In fact, the result of my last search is what pushed me to write this review and give up on this website forever and cancel my subscription. I was matched with a member who turned out that she moved away from my city to a new city few years ago. That means they matched me with a member who didn't open their profile for at least a year or so. DON'T WASTE YOUR MONEY OR TIME WITH THOSE **.

Approximately 10 years ago, I found EHarmony's website and thought I would try it out. I spent several days, for a total time of over an hour, just going through their complicated and obnoxious questionnaire and all that garbage. At the end, when I had finally completed that mess, it asked for my credit card information. I chose not to give it as I did not want to pay for matchmaking services. Immediately, I got a response that they could not match me with anyone because no one in their database matched what I was looking for! I tried several more times, even during their "FREE" weekends, only to get the exact same message instantly when I logged in. I never tried again and forgot about them.

Told they can't find a match for me, without telling me why. I think they should have to tell you why they are rejected. I spent an hour answering all their questions.

Within two days after my account was removed, eHarmony restored my account. Very happy they did restore it.

I would say it is not worth the money and I am extremely disappointed with this eHarmony! This site constantly has multiple technical computer glitches that are eventually addressed, but reappear within days. Furthermore, I am not sure what dimensions they are using to match their customers because my geographic and educational requests were ignored. I could not remove men from my email and multiple matches I received were not available. Do yourself a favor and find another site, it is not worth the money or the headache.

I was brought in as a trial and was presented with what felt like a short term trial - that turned out to be a bid to commit you to pay first. If anyone would like to start a class action suit against this company, please contact me. Big companies need to be put in their place, and the only way we can do this, is to take action. It's the only way we can make them change their practices.

2 dates in 6 months, inappropriate matches - kept sending me much shorter and older men. Most profiles were poorly completed and probably inactive. I had only a handful of views and very only; contacts. I am 5 ft 9" blonde, attractive professional, 40's with masters degree. I would strongly recommend not bothering and trying alternatives (not sure what as my first serious foray into dating). Dreadful site and total waste of hard earned cash!

I joined this dating site, completed all the required questionnaires, there were only approximately 10 "matches." I called and emailed 3 days later to cancel my subscription due to the lack of matches. They have continued to withdraw $40.95 from my account every month.

I barely got into my account to see all of this. Contacted a couple of the men, tried leaving one for the man I had contact with, God knows if he saw and why my profile is now GONE!

I subscribed to eHarmony for 6 months. I attempted in the beginning to unsubscribe my subscription so I would not be charged for a renewal subscription. After I could not unsubscribe, I learned that I had to wait until all installment payments have been paid. So I waited, and then went through their website and unsubscribed. I had to answer a bunch of questions on why I was ending my subscription. At that point I assumed I would not be charged. Then 3 months later my account was being debited again, for another 6 month subscription. I contacted eHarmony and explained to them I attempted to close the account and the process I went through. I also went on to tell them I had not been on their website for about 3 months since I attempted to close the account.

They will happily continue to charge your CC after your membership expires, simply through their annoying auto-renew process. It's not easy to find, but you can turn auto-renew off. But once you do this annoying orange box will continue to appear at the top of every page, for every time you visit the site, that says "please continue your membership" or whatever. Then when your membership expires they charge your CC anyway. Then customer service kindly tells you that you should have turned auto-renew off, and they won't give you your money back. It's worse than talking to the wall. I want to punch them through the phone. ***THIEVES***.

Be very careful about their automatic renew. Signed up for 3 months... and it renewed a year later for the same 3 months. Not on the 4th month but a year later. Now I am still in the process of cancelling. It has been over 2 weeks, and I am getting nowhere. I have not used the account nor do I want to. Their customer service is terrible, and have been hung up on many times. Do not bother with the trouble of this site... not to mention answering 500 questions specifying your likes/dislikes, only to end up with matches that clearly aren't for you and are waaaay out of your range of distance... psssh!

I joined and after a week of no matches and zero communication, attempted to cancel my membership by web. There is no way to do this so I called. I spoke with a rep that said that she would give me an additional 10 days to use eHarmony free. After the 10 days, my membership fee would be refunded automatically and I needed not to contact anyone further. 10 days later I was charged over $150+ and when I called back I was advised eHarmony does not refund and I agreed to stay which meant I agreed to pay and the KICKER was they do not record their conversations so have NO record of my conversation with rep "Monica" and do not believe she would tell me I'd be refunded since that was incorrect. I eventually went to the BBB. Same result. Save your money! The site and customer service are HORRIBLE!!

eHarmony doesn't allow you to cancel the auto-pay early. It requires that all users wait until the 3rd installment be paid for until you are allowed. The problem is that when trying to cancel (after the 3rd installment payment has been sent), eHarmony makes it impossible to find the cancel link. There is no customer support and if there is, they make it very difficult to find. Now they charged me for a 6 month installment and I still cannot find the cancel button. I searched their site for a link so I can email them directly but apparently, that too is difficult to find. I do not know what to do or how to stop them from taking money out of my account. Their service is the worst one out of ALL the dating sites. There is no possible way that they are rated #1. No way in hell.

I'm from Illinois, they ask for too much money. EHARMONY doesn't let you meet people for interracial dating. I like to date men outside my race, none of them wanted to meet. The free sites are better. I hate seeing the ads on television, it's a lie and btw I don't see any interracial couples like black women and a non-black man on the television ads. Don't waste your time on eHarmony.

I became a member in September 2015. I know that the subscription should've expired by now. Within a week of becoming a member my matches were people totally not suited to me. When someone who sent me a contact email his profile was exactly what I was looking for. However it was guaranteed a fake profile and someone who wanted me to contact him privately at his email and suggested me to use a link to access his photo. I didn't ever click on it. After 4 months of persevering with this scam dating site, I cancelled my subscription but because I took an annual subscription I still had to leave my profile up there until it expires. I continued to get annoying emails from eHarmony to check matches and reconsider my subscription.

The 1st month I was contacted by 9 individuals. 2 were very brief and simply just not a good match. 7 sent me long emails professing their desire to form immediate relationships for life. Telling me I'm the sexiest most beautiful woman he has ever seen. Oh puleezzz ....I'm average and proud of it. Within a day of receiving this "he wants to go for it" and "Skip to email notice" from EH... EH sent me an email that the security team removed the profile. Scammer is the only thing comes to mind. When I contacted EH all I was told was: "We've matched over a million people....blah blah blah." We can't refund your money even though 80% of the people contacting you are scammer preying on women.. RUN!!!

I joined this site several months ago. Completed an enormous amount of information. Very, very poor response rate. Questions were inappropriate. I cannot remove men from my page that I have never contacted. Two men took my phone number, one set up a meeting then no longer was on the site and did not follow through. The other called at inappropriate times of the day. Website options are so limiting. I feel taken advantage of and I'm so sorry I submitted so much information about myself. Please be warned by this review.

So Eharmony did finally get back to me AFTER I had message them from the site itself as their emails didn't go anywhere. They did cancel my monthly payments and since I had paid for two months already the extended my subscription another month. Still not impressed with the site and am looking forward to getting off of it. Until then I will keep trying but will be removing my info and getting my profile deleted as opposed to just sitting there not being used. Still have to say beware when using this site.

I signed up online for an account. The offer stated $16.95 per month for 6 months. I entered my credit card information and when I hit submit it changed the amount to 12 months and charged my account $202.40. There was no way to change this on the site.

I tried Match, OkCupid, PlentyofFish and eHarmony. EHarmony had the dubious distinction of being the most expensive of them all and absolutely worthless. It picks a couple of matches for you based on their "algorithm". Once you go through these few matches, that's it. You are done. You've wasted $100 on subscription. It will not let you browse members or search. You have to wait days/weeks for new people to join who match their "algorithm". The interface itself is clunky and outdated and you can't send a message to someone, until you sent dozens of "ice-breakers" which are fairly pointless. Overall I would give this site zero stars. I am surprised that anyone in their right mind would use it. :)

I received numerous matches, most all of which were incomplete and inactive profiles, and there were also some fake profiles that were obviously set up by Match. When I would try to click on an "attractive" profile, nothing would happen. I got a few of those and tried to write to eHarmony support but that is apparently a black hole. No customer support numbers or emails visible on the website. After 3 months of wasted money and time, there was absolutely no communication. I will add that I am an attractive woman who receives a ton of emails on other sites. A few years ago this site was actually quite good but it is different in the way they match and it is the worst site out there.

Around a year ago, eHarmony auto-renewed my membership against my knowledge and wishes. When I caught the mistake a few weeks later on my credit card statement, I called the company to stop service and to reimburse my payment. I believed this had been done, so I no longer had contact with the company. Around two weeks ago, I received an email stating that my subscription had expired. I hadn't used the company's services in all that time and had no contact with anyone!

NIGHTMARE! Thought if I were a paying customer I would get better matches. Not so! Some so far away I never even heard of where they lived. The pictures, horrendous. Obvious that people lie about their age, really an auto mechanic with a doctorate??? And then all the free people who were just on for the ride. One guy had the guts to call me, sounded dead as a doorknob. Told me he didn't want to drive 30 minutes out of his range. Wished me luck! After one month of this nonsense I wanted out. Of course, I was DENIED my money back! Now I'm out 150.00 for garbage and fraud.

I wish I had read all the reviews before wasting my money. This site is the worst site I have come across. I paid for a year. Only been on the site for a short period. When you fill out distance, age, religion, etc it restricts your matches very strictly. Because I have distance set at 100 miles or less I have received very few matches, none at all in past two weeks. It always said working hard to find matches for you. (NOT!) I can change distance a little further away and receive matches from far off. (Makes no sense.)

After being on eHarmony for six-months under a contract, I decided it wasn't for me. I tried to disable the account before the auto-renew date only to find that it hadn't occurred. I asked that they disable the account and made it known I wasn't intending to use the account. They just referred to the T&C's and said they are not obliged to refund customers under that. The trouble is that they don't make it easy to find how to disable this auto-renew function. Very dishonorable. Would not recommend to anyone looking at online dating.

WHAT DO eHARMONY AND A BMW HAVE IN COMMON? ANSWER: Buncha Money Wasted! (my apologies to BMW who actually does make a decent car). So it's another day...and another email congratulating me: "You have 5 NEW matches!" Woohoo! Will the fun never end? Actually, yes, it did the moment I signed on with eHarmony and paid my $240 for a 1-year subscription! Now you're probably thinking, "These complaints can't all be true. I know several people who found 'love' on eHarmony." Yes, I know a couple of those too, but that was 8 years ago. My, how times have changed. Just check out the history of this company. You'll soon realize that it's rapidly losing market share and doing whatever it takes to survive, even if it means putting aside Christian-based values because the wolf is at the door and there are debts to pay.

I became inactive over a year ago on purpose as it seemed like a waste of time. For some reason they have been taking 8.95 out of my account every month after the one year expiration ended. I am on auto pay on that account so I wasn't paying attention to the charge. When I did notice it, I was upset. I went back to my inactive site, and tried to stop the auto pay that they had me on but couldn't figure out how to do it. I asked them if they could stop taking my email in from their internal email system expecting them to stop. Well, they didn't. Then I had Discover give me different credit card numbers and a different card. I was just looking at the spend analyzer on Discover and I noticed this little 8.95$ charge. Needless to say, somehow they came across the new numbers and are taking money from my account still.

I am a beautiful woman inside and out, who desired to meet a nice guy. I joined eHarmony because of all the commercials. I've been on it for 1 year, all the men look like pedophiles. It is a joke and possibly a scam because every customer service number automatically disconnects. I'm so disappointed at their claim to provide accurate matches. This is a joke, a complete waste of money and time.

I've used eHarmony a few times over the years, and despite the negative reviews here I'd have to say it's probably it isn't as bad some people have experienced. I've had two long-term relationships come from connections made on eHarmony. While the relationships ended, the reasons had nothing to do with using the site. Yes, eHarmony rations your matches at a rate of about 5-10 per day, and there's no guarantee that the matches you get are active users (especially problematic with the removal of seeing when a user's last activity was). However, eHarmony pays off for those who are patient and who believe in the process. Over time, I've had better and more dates from eHarmony than from any other online dating site.

Very disappointing experience. After about week and half on eHarmony I started dating my old flame. I had signed up for 6 month installment plan. I contacted eHarmony to stop service and was told only after paying for 6 month installment. I understood I got a discount and asked that they prorate my 10 day time at their full monthly rate and stop my account. They insisted I have to pay for 6 months before my account can get stopped. Horrible customer service. It took almost 2 weeks for them to get me a reply back via email.

eHarmony is horrible. The matches I have been getting don't have a picture attached to them and they are older than my age range after I changed my restrictions. I was very excited about the site because I have heard so many good stories. My Aunt & Uncle along with a couple friends found love. I did not want to spend this much money ($175 for three months) but because I heard it worked I did. I am very disappointed with the site and I don't even want to look at the emails they send. They have to approve the photos you upload and I can't believe the photos they allow. Half the matches I'm getting don't even have a picture and I was not aware that a picture is not a requirement. I was told some people are shy and won't add a picture. How can you be on a dating site without a picture?

Eharmony is a bunch of crap. First of all how can a machine pick who you might like and you the client have no choice of picking your matches. Second of all, you can't email directly until you waste your time answering stupid questions. All of my matches picked by the machine were a bunch of ugly dudes. Lastly trying to cancel the auto renew and you can't & to cancel your subscription. You have to call the 1800 number so they can try to convince you to keep paying mad money on a ** service. Eharmony is very expensive for a 6 months subscription. You pay $166. And if you are unhappy with your first month you still have to pay the whole amount.

Having tried as a paid subscriber a few different times over the past 10 years I have found eHarmony to be very useless. This recent time I got many matches and I reached out to many and got "0" "Zero" responses. For all the science behind their matches it seems to me they miss out on some critical components. People are attracted first to others as much by sight as any other aspect. To say it's all psychological is idiotic. In talking with customer service this morning and being very clear about my complaint the Spanish speaking customer service representative did not get my point which I restated three different times.

I went through the incredibly long process to the point where I was asked how many times I was married. As soon as I answered that as it was more than once, they could no longer help me! They didn't know why anyone could be married more than once so why are you going to discriminate?!?

I signed up for the service based on the ads, and only afterwards read all of the negative reviews online -- on this site and others. I know that's the ** backwards way to do it, but anyway... Having read the negative reviews -- many of them so vehement -- I got spooked, thought I was getting scammed, and immediately called the Customer Service line (844-544-3178) to cancel within the 3-day trial period and get a full refund. Long story short: the customer service rep was courteous, offered an extended trial period, and when I said I still wanted to cancel, she immediately refunded my money. The refund was acknowledged by Paypal literally within 1 minute. The customer service rep asked only one time whether I really wanted to cancel, and when I said I did, she didn't persist.

I joined eHarmony.com in March. I have reported 8 scammers and finally gave up because the only people that contacted me were scammers. There were several people who I was talking with that had their accounts hijacked by scammers. The security of their servers must be lax and their review process is flawed. I had one scammer contact me from 4 different accounts all with the same pictures. He had hijacked all 4 accounts and changed their profiles with the same exact wording and pictures. Perhaps they should install algorithms to compare the profiles and pictures before allowing drastic updates. The matches that I was given were way off compared to the matches from other matching websites. Thanks for letting me let others know of my bad experiences.

This is the third (and probably) last time I'll use eHarmony. First time was for three months, a couple got to email but nothing. Second time was for a year (at the bottom-basement price of $6.95/mo.) and had 20 get to email but only three first-and-only dates. This time was another three month with 4 getting to email and one phone number; left three messages and a text and no callback, so whatever.

I saw an advertisement for EHarmony subscription fee, advertised as $39/month and I joined online. Immediately afterward, I noticed that my account had been debited over $239!!! I immediately emailed them and told them that I could not afford to have an entire $239 taken out of my account at one time. They responded by email and told me to call the 844-544-3178 number, which I did. I spoke with an EH Representative who told me that I qualify for a full refund and told me to email their Trust & Safety Dept. I asked if there was any way that specific Dept could be reached by phone and was told, "no," only by email. I sent them an email a week ago and have not heard anything. I called the 844-544-3178 number back today (8/20/15) and was told that I would have to wait (again).

I joined eHarmony for a 24-month period. They never stuck to my geographic requirements which were not onerous and even included a large metro area it has been. Thus, the vast majority of matches I received were outside reasonable travel (more than 100 miles). From the start approximately one in ten matches turned out to be a scammer - pretty pictures (sometimes not matching), wanting to leave the site immediately and constantly asking for information leading to passwords, etc. It got easy to ID them... but still was an investment on my part. After the first six months there has been a constant decrease in matches to this point at which I do not receive any. In short, these folks are happy to take your money for a designated period of service and do not deliver.

Pure scam. I joined, paid subscription fees. A week later I got an email out the blue saying they were closing my account. They wouldn't say why only that it 'normally' was down to an issue with lying over personal details, which I haven't. They also stated they would be more than likely keeping my subscription fee and gave me a link to FAQ on their homepage. No proper recourse, no actual explanation which I would have been able to reply to properly; just an unceremonious email stating they were keeping my money and deleting my account.

These guys are amazing. I used the service for 2 weeks before I was told I was not eligible for it, because I am separated. That's okay. I understand. The problem was that they would not refund my money and gave me a long run around. Every response I got was "you're not eligible..." It was clear that they blamed me for the mistake on their end. I had to go to Paypal to end auto payments. At the time of this review, eHarmony has still not granted me a refund for a service that they will not let me use. I will never use them again, and I strongly recommend others look elsewhere as well.

I've had good luck with several popular dating sites. eHarmony is NOT one of them. It was a complete waste of time and money. In 6 months, they only matched me with 1 or 2 people within my preferences. Most were way out of my age range and more than 50 miles away! eHarmony draws loads of people in with "Free Communication Weekends" but most these people never become members. Yet you still get matched with them even though they have two sentence profiles, no photos and never joined! The worst is the scammers. The site is full of people who aren't who they say they are. I had to cancel my membership just to keep from getting constantly hit on by scammers. Of course eHarmony is the biggest scammer of all. They won't give refunds so I learned an expensive lesson. Steer clear!

Be aware that if you find someone within a month you will still have to pay for the year if you selected that options. They use deceptive practices to take your money. I wanted to cancel and was told too bad I still have a year to pay for the useless site before I can cancel.

The reason I say they are scam is that I signed up and I actually read the agreement but one thing is not true. They tell you - you have 3 days which is **... I never was able to cancel and they even tell you how to cancel. I followed the steps and I never had that option given to me. I've tried on my phone, laptop & desktop, no access and nowhere in settings. Then after searching & digging again I found an email for cancellation, I sent my case in that I have found someone but not from their site. So I didn't need the services. I barely got on the site and was always the same people. They were to get back to me via phone within 24-48 hours per the auto-reply.

The matches I have received are over an hour away. How could I possibly have a meaningful relationship with that kind of distance. They must not have a very large database I'm thinking. Have had very little to no response or feed back from the matches I have received that are local to me - are these real people?? I have been subscribed for just over a month and I so wish I wouldn't have spent the money. It was not cheap either. So dissatisfied.

My auto renew was turned off yet they still billed me for another 6 months. Totally unethical and very unprofessional - then try finding a phone number or an email address to contact at eHarmony - all hidden on their website. Unresolved at this time.

I feel like I got a bad deal on a used car... 3 matches in the whole time, I could of stood on the street corner and sold pencils with better success. Don't do it.

I cancelled my subscription to eHarmony awhile ago, but continued to get matches sent to my email. One day I clicked on the email and started looking at some of the matches they had for me. They had what I thought was a special for $17.95 for a month, turns out I signed up for 2 years and somewhere in small print there I have still not found, if you want to cancel you need to do so in 3 days. After my account had been compromised 2 times I called them and asked to have my account canceled immediately.

I registered for eHarmony 3 months ago and it has been the most awful experience with dating site I ever experienced. There are 3 main reasons why I would recommend people to stay away from this site. Believe me - You won't find "The ONE" there. Firstly, it doesn't matter what radius you are searching within, there will be a few matches that you will be receiving and the likelihood is 99% that they will disappear from the site the same or the following day. This leads to a huge scam problem going on on the site. Don't trust anyone on it!

I had subscribed to a 1 year plan and it indicated a monthly payment, to my surprise they took the entire amount. I did not like website, bogus matches and it was a terrible experience. I quickly stopped using it. I never agreed to renew it, they claim I agreed but they have a fine print and I kept getting message that it was about to expire that I needed to renew. I never did. To my surprise they started taking monthly payment out of my account; 2 payments so far. I was so angry of their deceitful business practice. I went and saw over 900 claims on BBB. What a terrible way to do business. I spoke to a representative and got 1 month back, but I asked her to request the 2nd one as well. She sent me an email with one refund and a claim for the 2nd one. But when I asked her to send me an email in writing that I cancelled she gave me such a hard time. I told her my bank requested it and soon after, very upset, she sent it. NEVER DO BUSINESS WITH THEM.

Does anyone else think it's a little odd that E-harmony.com doesn't have a customer service phone line? That's because they'd be employing half the continent just to handle the volume of their complaints department. In 2014, I first attempted to cancel my account with this company. They were sending me awful matches. It took me MONTHS just to get them to FINALLY STOP BILLING ME. They told me I had to finish out my subscription which would end 01/05/15. On that day I made what I thought was my final payment of $67.90. I lived in blissful ignorance. Entirely under the impression that my account was cancelled as they promised it would be. THEN...

I signed up for eHarmony for what I thought was six months and it turns out they were trying to charge me around $270 for a two-year subscription!!! I pay them $90 to start and much to my shock within a month another $90 was charged. I tried to call customer service but received a call center in India. They said they would send an email which they did to their US office. The US office said I'm out of luck and it's too bad. So I called and my card is lost so they couldn't charge me the final $90. I look forward to taking them to court. Do not use this dating service.

eHarmony has you answer hundreds of questions, likes and dislikes of a person you'd like to meet. I don't understand why I even wasted my time. They continually send me men that are serious smokers. I've never smoked. Men that are simply not my type in any shape or form. They refuse to credit my daughter's credit card even though they know their dating service is a scam!!! It is impossible to meet anyone, and if you do want to, that person has already cancelled his membership.

This is the worst dating site I've EVER joined. The fact that they charge so much, only makes it worse. I've had better luck on free sites, but figured I would try eHarmony in hopes to find better quality people. After being on for 3 weeks, I tried to cancel. They denied me and said I had 3 days to cancel after joining. It takes longer than 3 days JUST to fill out the profile questionnaire!? After 3 weeks I stopped logging in and they still refuse to refund me.

On 1/24/15 shortly after I separated from my husband I signed up for eharmoney.com. I was not and still am not legally divorced. I asked on 2/8/15 to be cancelled and refunded and they refused and charged me for a full year when I said I would not use it. I now have reported them to the BBB. They use false advertising. The matches I kept getting were miles and miles away and had nothing in common with me. It's a boring site that barely worked on my phone. They keep saying they have a 3 day cancellation policy, but there is also a policy where you must be legally divorced and I am not and still they will not cancel and refund. They can even keep the 1st installment! Terrible match site and terrible customer service. Do not use.

I tried to cancel my subscription with eHarmony this morning because the matches I was getting were bogus and undelightful and WAY out of my state range. When I called to cancel they said they couldn't do it because they had to get all the subscription money upfront to cancel my subscription. They tell people they want stories of how they met and when people do and they want to be removed and close their account, that is impossible to. That seems unfair to the so called new couples "if any". eHarmony isn't concerned about matching people they are concerned about getting the money. This is a big rip-off site. Please let everyone know that they are out to get your money not help people out. That old man on TV is pocketing his retirement.

eHarmony dupes you into a membership and then doesn't let you cancel when their services are sub-par at best. I joined eHarmony at the goading of a friend who had success there. All my matches have nothing in common with me or live far away. The one date I did have was a disaster. I don't want to pay money for this service. I can find bad dates on my own. So I went to cancel and they informed me that I would be charged the remainder of the subscription cost FOR THE YEAR. Gave me an email to dispute it. Do yourself a favor. If you used PayPal to pay, log into your account and pull their authorization away. They won't be getting any more money from me and I will be reporting them to the Better Business Bureau. Money-making scam.

By far the worse waste of money I committed to in my adult life. I would rather have purchased $227.00 worth of make up grade glitter. I am not an unattractive woman. I'm a professional with realistic expectations. Eharmony to me is very close to a scam. I would never ever recommend it. I receive matches that are never in my geographic location. I have received no correspondence and no little feedback from customer service. If that is not bad enough you can not cancel your subscription if you did not opt for month to month. It is very negative experience.

The process of completing the application is long and tedious. The cancellation policy is too short. I don't believe many of the matches were good. The choices to connect are limited. I have tried other dating apps and this one is by far the least enjoyable or effective.

I used their site for a little while in 2012, then canceled because it was kind of useless. They continued to bill me in 2012, which I made sure I canceled and tried to get a refund for but was unable. They then billed me in 2013 for another year (once a year they bill you $240 for the whole year) which I was unable to. They did it again in 2014, and again in 2015. I can't seem to stop them. If you give them your financial information, they will bill you forever and you won't be able to get your money back. DO NOT GIVE THEM YOUR FINANCIAL INFORMATION. I used them for maybe a couple weeks, and it's cost me close to $1000 with no recourse.

By paying premium, I would not have expected to receive emails from same guy hacking in multiple times to different users accts and emailing me. Brought to their attention and asked for refund and denied. Have worked in cyber security. Not impressed with their incident response. Slow CS response. Lack of quality suitors that are appealing. DO NOT RECOMMEND.

After absolute dissatisfaction with the site, I wrote to them to express the poor job they were doing and all I received (3 times) was they still had the right to charge me for the next year and a half. They send "matches" that I have nothing in common with, matches that live hundreds if not thousands of miles away and the best...blank photos on a regular basis. THE ABSOLUTE WORST DATING SITE, ever. Do not waste your money. Match and Christian Mingle are worth the time and cost...far outweigh eHarmony with correctly placed matches.

It takes 2-3 weeks to fix any problem you may have & your service has been stopped. If you click on restart you will have do it all over again & you will be billed for it & so on & now you can't come to any one. I was billed & never got to use it. Only in the U.S.A.

I have been on eHarmony for approximately two weeks. 90% of matches are either out of state and out of the country. I am very disappointed. I cannot seem to communicate with anyone within my 30 minutes radius. Whenever I do communicate with individuals in another state, I realize it is fraud because he is in Kabul Afghanistan. I am very angry! PLEASE DON'T SUBSCRIBE TO THIS COMPANY. YOU WILL BE WASTING YOUR MONEY.

I went from a confident, nice person after being on this site since April to rather shook up. Someone hacked into my home computer and got on my eHarmony site and changed my profile to an angry person. I tried to tell eHarmony, but they just gave me advice on how to control my temper! Prior to the hack my profile was fine-not angry, nice person. So for about a month everyone that started to ask me questions, blocked me before I could even answer them! So I went back in, deleted all the questions I had answered, and re-answered them. Lo and behold I'm a nice person again.

I know this sounds shallow, but body type is important to me, and when I put that on eHarmony I thought that it would match me with people who were average or maybe slightly over average. When I finally paid for the membership and looked at pictures of my matches, 90% of them were overweight. I just canceled it, and since it's the next day they're supposed to give me a full refund and cancel the service, it was just very disappointing.

eHarmony is full of it. They charge your account when you cancel your services with them even if you have not used that the full service. I was with them and never found a match. After awhile I canceled my service. The site doesn't give you that option to cancel. You have to go through their consumer service and submit a emailed. After about a day or two the system will send you a email confirming that you want to cancel. After you confirm this that's when you are told that you will be charged for unused time. Why should I be charged for services that I did not used? Worst site ever.

First of all the site sucks. No one responds to messages. Your matches barely have anything in common with you or they're really far away. They charge your bank account every time a renewal starts without letting you know or giving you a warning. I am sickened by this site.

I have been on EH for free for several years. I have met a few men, but it didn't go anywhere. I finally found a man I want to stay in contact and decided to pay so we could use EH mail. First of all, EH changed one of my answers that I sent to this man when I answered his questions, not happy about this at all. So I wanted to send him an EH mail to tell him that that was not my answer. I pulled out my credit card and process was terrible. Every time I gave EH my credit card info, it immediately reverted back to a login page, as if I had never given the info. I attempted this several times, I was even logged into my account/profile. I went into settings and saw there was a place there to enter the same information which I was already doing. Put in my information and finally it went through. I was then able to send an EH to this man telling him of EH's blunder. I also sent an email to EH telling them of what their site had done.

I have not received any matches based on my criteria. I only receive men that I have no interest in and are far away.

I keep calling these people to stop withdrawing from my account and they will not!! I do not use their service!! I have called my bank of notifying my bank and let them know of the fraudulent withdrawals. E-harmony keeps coming up with bogus policies as to why they cannot stop!! Funny... they had no such policies to take my money in the first place... thiefs!!! Stop!

I got an email telling me my email had been changed and I didn't do it. I tried to contact eHarmony and they told me they would get back to me in 24 to 48 hours. In the meantime I have some freak who has hijacked my account. Basically eHarmony could care less. I also had two emails from them recently telling me to ignore emails I have been receiving. That's it. I'm gone!!!

I was automatically charged 209 dollars for an account I didn't even realize was still active because I don't use that email address. For the second time, eHarmony has automatically charged me without my knowledge and is refusing to refund me the money. The charge went through yesterday and I called today, only to be told I am only allowed to cancel the first 3 days of the subscription which was six months ago. This makes no sense because my subscription ran out which is why they renewed it. The lady I spoke with said she would send me the contact info for accounting. I thought she was emailing me a phone number and a name. Instead, I got a stock prewritten letter with no phone number, just an email. This company is a scam and makes it virtually impossible to cancel.

I used this dating site hoping to find a girlfriend. But I never found one here. This site is a ripoff. They steal your money by charging a high membership price and don't give you what you are looking for. I tried looking for a women here. But most of the women I found were too far from me also when I searched for women. I had to change how from wanted to wanted to live for me before I could get my first match. That sucked. I wanted to find women that lived close to me not women that lived far from me. The TV commercials are a bunch of lies. They never told me that I could not search for matches myself. The CEO says that cold hard facts make this the best dating site ever. That is a bunch of **. Don't use this dating site. I would recommend OkCupid. That site is 100% free to use.

Real simple complaint. I never finished answering all the questions they say are important and they are already sending me names and asking me to sign up for a yearly fee. Thus they come across as a rip off, they advocate questions and answers to find the perfect one just when I am not finishing answering questions they send me names and say if I pay a yearly fee I can see who these magic pictures belong to.

If you are thinking about signing up for eHarmony, DON'T do it! They are sneaky and deceitful and they hide behind their third party customer service representatives for the issues they don't want to deal with. I called to cancel my membership and the customer service rep gave me information to send via email to request cancellation. I sent the request and about 2 weeks later, I got a response via email saying that in order to cancel my membership, I would have to pay $167! I was not satisfied with this solution, so I called the customer service back and explained the situation and asked to speak with a manager or supervisor.

My friend asked me to help her with online dating, and I've been hearing about eHarmony and I thought they were a cut above the rest, especially free websites. The fact that they charge like $60 a month or $240 a year is ridiculous for what they offer. The good news is that you should find coupons (over 70% off) which in combination with cash back sites (some offering 65% off) can reduce your total to something like $60 a year (at least in theory).

My account with eHarmony was hacked after I recently reinstated my membership 45 days ago. The person gained access to my profile, email and eHarmony password. eHarmony appears to not have a proper firewall in place to protect their members. Their solution was to shut down my account (no problem) but they did not have the ability to transfer my profile and over 1040 questions I answered to a new email account. They suggest that you start all over and go through the VERY tedious process as if you are a new member. That is not the worst of it as all the time and effort I spent getting to the final email stage with people has been wasted. In addition, their first offer was to pay for two months membership which is what I already had left on my prepaid account. I am extremely disappointed with the way in which eHarmony handled this situation and will not use this site again.

I have paid for 3 months. I can't get in to my acct. Keeps saying my password isn't right or my log-in is wrong. So I have paid for something I not getting. I have put forgot password several times, NO RESPONSE. I need help please or a refund (which I am sure isn't going to happen).

The worst site to deal with. I needed my refund being on site only one hour, so far I can't reach them.

Their cancellation policy and locking of a customer's right to terminate is fraud. If you find yourself in their auto-renewal process they block you from opting out or canceling, forcing you to pay for another 6-month renewal, no ifs, ands or buts. They are bullying their customers and robbing them of their hard earned money and FORCING them to pay, holding them hostage. This practice is underhanded, unethical and immoral. You are thieves behind sheep's clothing.

wHarmony is a joke! They make it very hard and confusing to know what you're signing up for. I thought I had signed up for a 3-month subscription and when I tried to cancel they said I was signed up for a year. It is extremely difficult to cancel your service! DO NOT USE eHarmony!

EHarmony are not giving anyone the chance to join the site for some reason. When I finish with my long registration process I was not accepted as a member in eHarmony?! I can't understand why. But this looks to me like discrimination. On the very end the whole process makes me feel depress.

I joined Eharmony, in addition to Match.com. The more, the better, right? Initially I was sent 5-10 matches per day, which is comparable to Match.com. I viewed ALL the matches, and sent EH mails to many. What I noticed eventually is that after I had viewed over 60 profiles, of them, only three viewed my profile in return which is odd. If you see someone viewed your profile, it is human nature to view their profile, out of curiosity.

The system's "algorithm" provides you with 1-2 matches a week according to what THEY think is best for you. Other hundreds of potential matches are not shown. Such a waste for $30/month. Stay away.

I have been duped. First of all, they tricked me into a 6 month membership and I can't figure out for the life of me how to cancel it. I was simply trying to use the "science of things" approach for finding a match in my area. The whole "do you want fast, or forever" advertisement had me impressed. I am thoroughly disappointed in the fact that they do not honor the radius and continuously send me matches 2-3 states away and even Canada. I have met someone from the site and they grossly misrepresented themselves. I'm not interested in continuing my relationship with eHarmony and I would like my money back. I see that I have an installment due but I want out.

I have been on this site for a couple of months and have had one response. Hard to see who is online or who has been! It is very expensive and I signed up unfortunately for three months! Would I recommend this site? No, definitely not! It is also badly designed!

After long contemplation, I joined eHarmony on October 2, 2015 and fully subscribed on October 5th, 2015. I tried the service for a few weeks and saw that it wasn't for me. I emailed them on October 26, 2015 to let them know that I wanted to end my service and I wanted a prorated refund because I had chosen the subscription for 24 months and only had it for 20 days. I was then told that there is a 3-day cancellation which that was my first time knowing that info because IT WAS NOT communicated in my subscription confirmation email which would have been the correct way.

Don't waste your money. eHarmony should spend more time trying to live up to their promises. Their marketing suggests that they are more thorough than other websites. I answered all the questions and set up my preferences. One of my primary preferences is distance. When I didn't receive any matches for a week, they suggested that I change my settings. I immediately started receiving matches. 95% coming from other cities and states. These matches are not interested in communicating or traveling to another region/state and neither am I. After answering all those questions, the few matches that have been in my area, are completely unsuitable - different interests, values, lifestyle, etc.

eHarmony does a lot of boasting about how they pair people together using tried and true methods and about how many of these couples ending marrying. First of all, their prices are very high. The second thing is they make you sign up for an extended period of time (in my case a whole year) just to get the lowest monthly rate. Third, they don't care at all if you're a satisfied customer or not. The fact they have your money is all that matters. I have voiced my complaints to them and received no response. They, like all of the other dating sites, give no refunds. Not even partial ones. I am on the hook for an entire year for 180 dollars. If I want to quit after two or three months, they will not return any of your money. I am getting nothing from this site at all. Not even a single date. They make a lot of promises and fail to live up to them. I paid for this through PayPal bill me later account and don't have an order number or proof.

Nothing 'bad' happened. I was a member of eHarmony years ago and it was a much better site than it is today. Now it's 65% women and 35% men. I get 'matches' who have a 30%-50% compatibility rating versus years ago when I was matched with men who had a 95% or greater rating. I think their membership has decreased sharply due to all the free and less expensive dating sites. I do believe eHarmony has members who are more serious about meeting someone since there is a higher price to pay, but I'm having a lot more luck with men who have similar interests as me on a free dating site.

I helped my best friend set up eHarmony one very drunken night last year. Because we were heavily intoxicated the account was for my best friend however the email address and credit card details were mine (he didn't have his credit card details with him at the time). We signed up for a year as a joke but because it was our fault for setting it up we left it as it is 1 year subscription. However my best friend Shek made sure that he changed the eHarmony settings so that the subscription would not automatically renew in a year! However eHarmony is a very dishonest company!

Eharmony signed me up for six months with an automatic renewal. After 4 months, their matches were repeating and not conforming to my distance requests, so I elected to stop. I tried to cancel my subscription: I do not remember if I couldn't figure out how to cancel or if the system wouldn't let me cancel according to the automatic renewal. Either way, I did make my membership inactive. I had forgotten that it would renew automatically and I just figured I would get a notice telling me about the renewal and I would have a chance to decline. I received no such notification.

The reasons that this site is bad - poor matchmaking, very low response rate, the app is very slow and cumbersome. Over half of the people on the site do not have pictures and/or are inactive. The experience with eHarmony has been very poor and is very misleading when signing up. I really think that this site did not give good information about the users in my area before asking for my money. After reading Consumer Reports and Better Business Bureau many other former users agree. I really think eHarmony needs to look at the way that they do business with people. Attached is a picture of my matches today. As you can see only one out of eight people have a picture. This is not something that someone should have to pay for. The advertising for this is site is very misleading since it is very slow and not user-friendly at all!

Well false advertising for a start. Where is any of this free? OMG you have to pay for everything even to get a response from someone. WTF is going on? Doesn't seem fair to me.

I subscribed to eHarmony for one month. They have a 3 business day policy to get a refund. My subscription started on a Tuesday. So it was Tuesday to Wed., Wed. to Thurs., and Thursday to Friday, which took me to the weekend. During that time they did not send me matches within my 30 mile specified area. They wanted me to expand my limit and I explained that it would not work for me when I called them on Monday for a refund and was denied. I asked to appeal and was told I could do it by email and they never bothered to respond. I will never sign up with them again. I have had a much better experience with Match and Chemistry and would recommend them. Don't go with eHarmony. You will be sorry.

They send you matches that are two states away. They ignore matches on interests, smoking, etc., etc. You cannot contact someone even if you give them more money. I have tried Match.com and other dating sites for "older" people and without any doubt eHarmony is the absolute worst. You would be better off throwing darts at a telephone book.

I feel as if I am completely trapped by the billing practices of eHarmony. They turn your ability to turn auto-renew OFF until they take the final payment. Then if you are not quick enough to come back to turn auto-renew OFF they begin billing again in 3 payment cycles. You can call and say you're not even using the service but they will not refund your money. The entire site's process of finding matches is completely redundant and the same people keep showing up over again and then when you hide people they still keep making them come back to keep your profile full of photos.

Eharmony has STOLEN from me. I joined the site back in January and paid for three months in hopes of meeting people for relationship and friendships. The site was horrible, took forever to load, would never send messages, truly a waste of money. At the end of the foolish three months I canceled and haven't been charged since until I looked at my bank account today and they took money. Called them twice, both times was told yes in fact my account is closed but there is nothing they can do because it's against policy to return any money even if it was taken. Even if I wanted to I can't even log on to use the site because the account is close.

Joined eHarmony 7/14. I rec'd many matches in the beginning, yet very few I felt were compatible, I might add. After several days of feeling I had wasted my time and money, I emailed eHarmony to express my thoughts and feelings. I did not receive a reply. I emailed again and received an email template response... A Dear Henry reply... (My name isn't Henry). I emailed a third time requesting a refund. I received an email stating no refund was possible. I did not meet one man in person the entire year and communicated with only a few.

This company does not disclose what they are going to charge you. I thought I was signing up for one month, and found out they charged my credit card 3 months. Then they charge $8.90 to send each email.

I joined the site expecting a great service from the advertisements. I was really disappointed with what I got and feel I overpaid for a terrible service. The majority of "matches" hadn't been online for months, they weren't really suitable for me and I found the communication process to be laborious and tedious to the point where I gave up. I got nowhere with this site at all.

I answered all the questions and joined eHarmony for 6 months. During that time I had very little activity on my account despite reviewing regularly and sending messages and "likes" to various people. The week that I cancelled my account I suddenly received up more than 33 "** would like to get to know you" per day. Again, up until then I had received no messages. I believe that this is a ploy to get me to sign up for another 6 months. I would not recommend anyone join eHarmony.

I joined eHarmony during a promotional deal bundle - 3 months for $30 per month. I completed my profile, uploaded several pictures and answered 187 questions (even though I was still only 83% complete with their questionnaires). I had specific parameters for location and age. After receiving email notifications from eHarmony of 'matches', I found none of them fit the criteria I sought. Not only that, but members aren't allowed to search the database for themselves. Apparently eHarmony knows who will best suit me more than I do.

My problems with my eH "matches" have been articulated to eH by me as follows: Although I don't claim to be the best looking man on earth by any means, and although I may sound superficial, I was truly shocked at the appearance of my "matches." The vast majority of women look extremely unattractive to me: frequent problems include extremely overweight women, sloppy appearance, women having only one photo, and/or are hiding behind sunglasses, Moreover, a tremendous amount of my "matches" have no photo whatsoever! eH leaves it up to me to nudge users for even one picture, for a paid service. And, these matches never upload photos, despite my nudging, as recommended by eH. I received very few matches, (perhaps one or two a day) for the NYC/Metro are where I live, despite my settings: a 120 mile radius scope, I include almost every ethnicity, religion and an 14 variable age range.

I took an hour to set up my account with pictures and everything and then, not only could I not see pictures of my matches, but I couldn't send any of them messages. It kept sending me to a payment page. My offer was clear..... Free day, no credit card needed. Was a total scam!!!!

I got a subscription and elected to not have my subscription renewed. I got a year subscription and stopped using the site after two months. I found out that they have been charging me the last two months and at the one month renewal (the highest rate). I wanted to cancel my subscription and hope to God I could get my money back since I haven't logged in for ten months. I searched all over for a phone number to call which is non-existent. If they have one it sure isn't listed on their site. They did however have a place on their website where you could write them and they claim they would get back to you in 24 hours. I wrote to them multiple times explaining the situation. I haven't heard a thing back from their customer support still today. What a dishonest company. I wouldn't recommend eHarmony to anyone.

I saw a commercial for free communication on eharmony.com, so I decided to check it out. After answering all the questions, I was told they couldn't match me with anyone and they wouldn't allow me to continue creating an account. I didn't pay for anything, but why would you advertise free communication if you aren't going to let people take advantage of it?

eHarmony is a joke. They failed to screen a potentially dangerous member. I signed with good intentions then I found that the person I was writing to wasn't who I thought she was. eHarmony has a responsibility to background check all members but they want to collect money only! They deny responsibility for any background check a computer could have automatically performed. The following is what I sent them after they wrote and stated that they dropped a person named Pamela:

What a terrible dating website! I would NEVER recommend this to any of my friends, or come to that my worst enemy. Utterly incompatible matches, seemingly at random. A real lack of detail on profiles, a mind-numbingly-boring set of steps to be taken before you can message people, and no search facility. At the money they charge they should be at the cutting edge of online dating performance, but I suppose they have to pay for the TV adverts somehow, hey. And if you fail to select the "might-as-well-be-hidden" auto-renew cancel you're tied into a year's subscription!! I've cancelled my PayPal auto-renew with them so they can do their worst as far as I'm concerned. Screw you eharmony. By far the worst online dating site I've ever been unlucky to be scammed by. Avoid at ALL costs and save yourself a lot of hassle.

Signed up for the free communication weekend, but it really wasn't free. You still have to pay to communicate with anyone.

I got less than 3 matches in 3 months - far less than a free dating website. And then when I complained, I somehow ended up with a bunch of matches that did NOT fit the criteria I had selected, so they artificially did that. I asked for a refund for the remaining 3 months (of a 6-month term) and they said, "NO WAY." Don't waste your money, it's worse than the worst free online dating site.

I have been trying to cancel for months. They keep deducting from my account and I don't seem to have any recourse. EHarmony makes it really difficult to cancel subscription. I've been trying to cancel through my credit card and also having problems. I am a 72 year old woman and hoping to find someone local. Maybe one or two men might pop up but there is no response. Most are men from out of town. At my age, and for most people, are not to move away because we have homes and families. Generally we are established with roots. Therefore, for anyone over 60 this is not the best dating site. Plus getting ripped off financially because you can't cancel. There needs to be a class action suit.

My ex and my friend recommended this and found their mates there (which wasn't smooth sailing for them either). Now I know why it worked out for them, they're the type that if you hit 30's and are not married with kids you better hurry. That's why eHarmony was perfect for them... It matched me with a ton of men BUT matches are far, very unattractive, not charming or interesting but they do want to settle, like NOW.

I am extremely displeased with the entire experience. The mobile app rarely works or updates, the initial process takes forever to complete and the customer service is pretty much non existent. I cancelled this service which was very complicated. However two weeks later eHarmony withdraw another month's payment from my account. When contacting the company was informed that I hadn't completed the cancellation policy and when I suggested sending an email regarding cancellation I was informed that it wasn't their policy to email customers. However it's acceptable to email about absolute rubbish! Try MATCH.COM if your'e giving the dating game a try!

First I didn't get many matches, and the ones that were there didn't work out. I don't blame them for this, that just is what it is, but it means the site didn't work for me and I needed to cancel my subscription. That's where I really ran into trouble. When you cancel your subscription, you immediately lose all access to information. This means that you can't cancel early unless you want to pay for a service that you cannot use. I did this, online, only it didn't cancel. I was renewed without my knowledge for another subscription of three payments.

The website is not easy to navigate and not user-friendly at all! I enrolled in what they advertised as a three-month trial period but found out today that the fine print says I have to pay for six months!!! Apparently, that's how they make their money, because their site is NOT user-friendly, and they don't match you with anyone near me logistically or who is close to compatible. I spoke to someone on the phone. They were not trying to help me. He was Authoritative and kept talking over me as I was trying to talk. I could barely understand what he was saying, he sounded like he had a mouth full and not helpful at all. I'm going to Match.com.

They are liars. They promise people who speak Spanish or Hispanic and I chose people who speak Spanish, but they don't present people speaking Spanish. I write it, today, but they don't explain or write nothing to me. But I pay the whole year today, two month ago, and after I pay they don't care about my letters. They are liars, and false in their promises.

I signed up prescription and paid installments last year, agreed to 12 months term and disabled "auto renewal" right away. Since I got engaged, I have not been login to the account for about half a year. Without sending me any bill (email or paper), or any communication that new fees will be charged to my credit card, or given any option to review and confirm any renewal, my credit card was charged - for $240. I feel this is schemed fraud in making customers pay without providing service. Any people with common sense can see that it was carefully planned with malicious intention.

The contacts they send are from all over the country even if you request only within 60 miles of your address. They make it impossible to cancel. How do you cancel the account? I have spoken to them and emailed them and they change the rules all the time.

I paid 104.85 to join E-Harmony, last night, for a three month contract. Someone contacted me, I tried to send a message back, they said it would cost 8.99 to send a message. Eharmony's commercials on TV advertises free messaging. I feel I was miss-informed that any other charges would be required to answer a simple message. I want a full refund immediately. I will go out of my way to tell people they are scamming people by acting honorable. I picked Eharmony because I live by my honor, and I thought it was a reputable, honorable company. I can see now it's just another way to get rich, off us widowed lonely souls too busy or too respectful, to ask a girl if she's available.

I am still being forcefully charged!! Please don't use this site, very less people, very less communication - looks like a dead site. 1st month I used, I was charged instantly but from second month I am not using this site anymore where I am still being forcefully charged! Which is absurd to me! If I don't use this site so why I should be charged??? The customer service told me "you're agree bla bla bla in terms & condition..." Listen - who has time to read your boring literature in busy days??? I am going to take legal action against this dodgy system of the dead site.

I joined eHarmony in June 2014, thinking I'd give it a chance. What a joke! 90% of the profiles are ghost profiles (inactive profiles by people who have joined for the "free weekend" and are inactive" so you might initiate communication but never hear back. And of course, eHarmony doesn't identify which accounts are active and which ones are inactive). I called in October 2014 asking if I could cancel my 1 year membership, as I knew I would not be using the full year, as it was such a ridiculous joke. The 1 date I went out on, the guy asked when he could introduce me to his parents (what???) and then proceeded to proposition me for sex within 20 minutes of our date. This guy hadn't been on a date in over 10 years and was obviously a total pervert.

Do not ever use this dating website. They are not clear about policies, and they make you jump through about 50 steps to cancel your subscription or cancel auto-renew on your credit card. I think they are the WORST dating website out there. Match makes it SO EASY to stop or pause your account. Much easier to manage.

I would not recommend this site to anyone, it is completely misleading.. I wanted to cancel my 6-month membership which I no longer will be needing and they told me that they would have to charge my card an additional $200. I don't understand why they would have this type of customer service. If you find somebody, then you should be able to cancel your membership! No one likes to pay for something that they're not using. So again, I wouldn't recommend the site until you read the fine print because it is very misleading.

eHarmony is a scam. Its a fraud. Don't pay. EVER. This is how it works. You sign up for "free" which gets the attention of a lot of people much like you and I I'm sure. But when you sign up, after eluding you through a 5-20 questionnaire to create a profile, you find out you cant message people. You can only wink. Your account stays on the servers. logged as "new" your profile gets sent out to hundreds of people who get to see a new face. Your match box gets packed with "possible matches" most of them "new" members who haven't paid... sound familiar?

I signed up for a "trial" membership --- selected year 3 payment installments (assumed spread out over the year).... Got laid off 1 month later. I called to cancel - They were taking out the 2nd payment the end of 1 month ($47). She said that I could not cancel until all 3 payments had been made and that I signed up for a year membership and that was that. Sent me an email to request cancellation.... Got a nasty, rude response via email basically saying they couldn't do anything until my 3rd payment (another $47) was paid. So I emailed back. Take it now and cancel and send me a refund.... No response. When I called --- just the same runaround.

I signed up for 3 months. I am a middle aged female- attractive, slender. I've had very few responses. I have contacted over 30 men with no response back. These men don't even look at my profile! Half the men don't post a picture! My personal opinion is most of these men don't even exist in our fake profiles. What a waste of my money I will be joining match.com.

My experience with eHarmony has been absolutely dreadful. They do not care about their members and are just concerned with getting your money. If you are thinking about signing up, I advise you to not do it. I subscribed and paid for 6 months. Once my 6 months came up, it automatically renewed my subscription for another 6 months! Not once did I get an email stating or giving me a heads up that my subscription will be renewed unless I canceled. It's not even about the money and more so about the principle. Once I emailed them asking them to cancel, I was directed to read the cancellation policy. They are the most unethical and uncaring dating website I have ever tried and would never consider going back. The dating experience wasn't any better. They make you fill out an hour of pointless questions that can't capture your ideal soulmate. Overall, terrible. Don't it!

I had a very bad experience with this. 1) You hardly get anyone with a profile pic contact you. Part of physical attraction is appearance. 2) You have to go through a lengthy questionnaire process to even get to a point where you can communicate. Why would you in the first place when you do not know what they look like? 3) Attempted to cancel my subscription and they would not refund my money. I accepted this, however 6 months later they auto renewed and charged me $240 for another 6 months and they would not refund me.

I signed up with eHarmony on June 12, 2015. The payment options are so confusing. I decided to try for 3 months and submitted the information for payment and right after I got a receipt of a one time fee for $179+. After 7 days trying the eHarmony and checking the matches which they were not even close to my criteria, I decided to cancel. The phone numbers on their website are fake. At the end I went to live chat and impressed my disappointments, they told me "You need to expand your areas." Saying that I should date someone overseas? They promise so many thing which is just nice on the TV advertisements, all those good looking actors online and on TV ads. Check the matches... Do not waste your money with this company, they even do not refund you for the service you are not going to use. My account got cancelled today; I prepaid for 3 months which I used only 7 days of it. Do they care about people?

Told it would be $11.95/month. They charge 3 months upfront, 3 months in the second month, and 3 in the third. You also can't cancel. Now I have to either pay the final payment and deal with this for a year or cancel my card. Also, when I called customer service the CSR told me that I was matched up with psychos and losers because of my profile. And that the reason people are charged for an entire year in the first three months is to increase chances of success and... to make it easier to cancel? What how?

I joined at the yearly price of $203 and after 8 days knew I had made a horrible mistake. I ask for a partial refund and was told no way no how. I should have bought a sewing machine instead.

This website is beyond a waste of time and money! They auto-renewed my card even after I had disabled the feature right after I signed up. After much digging, I called the number I found (855-290-5581) and the rep told me that when my card expired, the bank updated my info to the site which could have disabled the auto renew. Figured that happened often if she had even mentioned that. They then will email you an incident report that you need to respond to. The reply came back very condescending and down right rude in my opinion, basically calling me a liar and that I did not disable the auto-renew and that they would not refund my money and the "decision was final". Horrible customer service, not to mention the website is a joke. I am matched with an average 1 person every 2 weeks along with a bunch of profiles that have already expired. STAY AWAY FROM E-HARMONY! And don't forget to disable that auto-renewal or you're charged again!

I asked for a prorated refund and they said they would not do it. In the past, I have had great success with POF, Match, SeniorPeopleMeet, and OurTime. Go there. Stay away from eHarmony!

I've had the same experiences as everyone else that has filed complaints. I initially joined nine years ago. I got one match someone I already knew and the only thing we had in common was that we were widowed. I decided to try again with the free subscription. Needless to say The entire interface has changed. The questions have changed. Most of them are silly and the match are far from anything I requested. I specifically requested me within my own bi-races and non-smoking. I also requested no more than a 50 mile radius. Out of 35 matches 1 was local and 20 were of a different race. But the majority were from different states. I even found the initial match although he has been married several years, his account has not been accessed in 9 years yet he's still being fed as a match.

Worst experience ever! Never again! I signed up for a 3 month trial which scheduled to end on 6/12/15 in which the membership would enter automatic renewal. I understood that the account would automatically renew after 6/12/15 and made sure to turn off the automatic renewal by completing the following steps as outlined on the website *PRIOR* to 6/12/15. During this process eHarmony does not provide you a confirmation number or an email stating the changes made to your account (ex. automatic renewal is turned off or you account has been deactivated or cancelled).

I am consistently matched with men that are no longer using the site, or just men that don't meet my criteria. Then, I was matched with a female. I've been an eHarmony member, on and off, for a few years now. I started noticing that I was being matched with members who are no longer active ("active over a month ago"), and those tend to be the ones I am most interested in. I've spoken to several customer service reps about this. I consider this practice deceptive! The site should not be charging me to match me up with people that are no longer using the service!

I signed up for a six months membership with this membership. I thought their service was fine at the time. HOWEVER, now they are fraudulently charging my credit card 6 months later, after I closed my account. I closed my account 6 months ago and now I randomly started seeing charges from them. I paid a lot of money to be on this site and it is WRONG that I have to deal with this now. I do not recommend them. Watch out for charges on your credit card months down the line!! I want my (original) money back and the money from these random charges. Awful.

They never matched me. It was fun for a while. Then I could tell something wasn't working. Most of the matches weren't even close to my criteria and lived more miles away than I preferred. It was like trying to call the White House to reach a human. Only after I cancelled did attempt to contact me to woo me back. They said the reason I was hard to match was because I wanted a non-drinker. They actually asked me to edit my profile to allow alcohol drinkers. I knew it was going to be too time-consuming to really cancelled. So I just contacted my bank and got my debit card number changed.

I have tried to cancel my account on this site, and find I cannot go to my account page. It is such a bad layout and general process to view matches. It doesn't allow you to narrow your search to a specific distance. But most importantly to cancel my account.

I joined eHarmony looking for a match. After 20 days I had no potential matches and the ones that did were more about hooking up not a relationship, so I called customer service and said I wanted to cancel my membership. I was told that I had a contract for 24 months with them. 6 payments of $39.95! The customer service rep told me I was emailed a contract with all the guidelines in it.... I found it later in my spam folder. The contract said I had 3... YES 3 days to cancel. How will you know in 3 days if the site is going to be successful. This is CRAP!!! They do not care about helping you find a relationship... They only want your money... DON'T do it!!!!!

This site is very expensive and lacks the ability to deliver. You expect that the more you pay the better the quality. EH website is very slow and the app hardly ever worked. I thought at first maybe I was logging in at peak times which cause these issues so gave it a few days. After I realized that wasn't the case I called EH and explained the issues I was having. The customer service guy told me I must not be utilizing correctly, REALLY! I asked for a pro-rated refund and he stated I had to contact via email explain the issue and it would be 10 days before I would receive a response on if they would refund any fees. BTW you only have a three day grace period to try and must cancel before the end of those three days.

A dreadful experience. This company offers 'Free to join' and when you visit their site they take you through 20 to 30 minutes of questions before you then find out that you cannot see your matches' photos until you pay what seems to me to be an exorbitant monthly premium. The company is also very devious in putting in small print to say that your credit or debit card will automatically be debited to renew your account at the same cost of your initial payment. I wonder how many poor members they sting with automatic renewal all because the member has forgotten to cancel the automatic renewal.

I joined eHarmony a few years back. I signed up for a six months membership with this membership. If you didn't connect they would give you extra months free. In the six months I might have receive 20 matches. They have this ridiculous questionnaire, pages long. Out of the maybe 20 matches not one responded to me after contacting them. I was divorced a few years, with hopes of starting over. Their commercials were very convincing. Even with the extended period I still had no success. When I tried to reach someone there was no way to speak to a live person or a light email. Money that I really didn't have. Hopes of starting over put me back into a terrible self-confidence issue. DO YOURSELF A FAVOR. STAY AWAY FROM EHARMONY. THEY ONLY WANT YOUR MONEY.

I signed up with eHarmony several years ago and met a few men, although none of them turned out to be the love of my life. During the past year, none of the matches sent to me have even resulted in a coffee date. I decided to discontinue with eHarmony and checked my account to see that the automatic renew was not set. I had a difficult time finding where to do this on the website, but believed that my account would not renew. I was surprised in May to find a charge on my credit card statement for 1/3 of another year's subscription.

I signed up using iPad. Then within about a week I received an email from eHarmony stating that they were shutting down their iPad services due to technical difficulties. I sent a request via their app to cancel my subscription and asked for a refund. Received a denial quoting I had the famous terms and conditions small print 3 days after signing up. So now I have to pay about $250.00 U.S. for a service which the company shut down. I found a call in number and they refused to cancel.

I met my ex-wife through eHarmony. I am a white American. She is a black woman born in Nigeria. We knew each other well and over a year before getting married. She told me many times she would not marry me just to get citizenship because she has relatives in the U.S. In the marriage there is no abuse or cheating on each other. Then, soon after getting her citizenship, she says she wants a divorce.

WARNING! Don't let this site's numerous television ads fool you. I've been on many dating sites over the past few years, and this is, by far, one of the worst. Loaded with fake/abandoned profiles, you'll be lucky to get responses from any of your so-called matches. Also, despite eHarmony's "patented" match system, you'll be inundated with profiles of individuals who live across the country, even if you specify a smaller search radius (apparently, eHarmony's system considers California to be near New Jersey).

Used Trial Period link online (3rd – 7th April 15) cancelled on the 6th. Too many things wrong with site. eHarmony taken money from account immediately despite trial. Took 24 hours to come up with "matches" - other side of the world. One hadn't been online for 6 months, 2 for over a month. They told me there was a bug in my system(?). That I enrolled before - I hadn’t. I tried years before but was separated not divorced and had been refused. They kept the details online, regardless. Privacy laws against this? Have emailed directly to get refund through site, as an add on to their emails to me, have phoned, was promised I would get an email and if I responded to it, they would refund me. Guess what? No email was sent. I am still out of pocket and I keep getting emails looking for more money!! ADVICE - Don't go near them.

It is not clearly defined when signing up that there is a contract. You have to read item 12 in the terms and conditions that an attorney will need to decipher. Once you make the initial payment and you try to communicate with someone you have to pay another $9 on top of the of the subscription fee. OUTRAGEOUS! If this isn't legalized pimping I don't know what is...... I not only had my bank credit the fees but I went as far as changing my bank card information, they will not pimp me for another dime!!! Everything you all said about your experience I had the same. Matches in faraway states, every ethnicity but my own, matches my father's age (I had a specific age range) it was ridiculous. I'm ready for the Class Action Lawsuit, who's with me!!

I paid a lot of money to be on this site with the security that they did research on all of their participants. I just recently found out that a guy I was really interested in and went on several dates with is married and lied the entire time starting with the answers on his profile. I will never pay money to be on there again. At least on other sites I can weed out the BS!

I registered yesterday with them. And filled everything in they asked as best as possible. But I did not pay instantly. I never do this. And I think this is the reason they closed my account. What a ** is this. They are only after your money people. Do not trust these **.

I responded to an eHarmony link saying I could get two free days to review my matches. I said, what the heck, a freebie. Well, I had to fill out a big form that took awhile, and then they said nothing against you (yea) but they couldn't find any matches within a radius of 200 miles. I figured in a radius of 200 miles, there had to be someone, just one. Except there seems to be in a radius of 10 miles all kinds of women. Now I'm happy when I heard of the cost and reading these complaints. I hope they didn't peddle my info to other companies. Globally, there must be someone. I just felt they used the old "it is free" line, got my information and weren't candid. Maybe it is because I said I was interested in someone who didn't drink. I know that is hard to find, now I figure a six pack now and then is ok, or whatever. Maybe I'll just stick to the old fashioned way but I do know a couple of guys that met their wife through the computer.