eHarmony Reviews

Where do I start? First, if you are under 35 don't even bother. No one in our age group would take the time to answer their quiz questions. Second, they lured me in luring free communication weekend. But wait, you can't see anyone's picture. So you can just talk to pictureless people. Want to see pictures, well you will have to pay for that. So I pay for the upgrade to see pictures. Then I look for my matches. I live in Western MA. They were giving me matches in OH and VA and all these far away places. WTF. So I change my settings to only get matches in MA within 100 miles. Whelp that will be 27 matches. 27... that is it.

I signed up with eHarmony last month for 6 months but soon realized it was not working out for me. I paid an initial fee of $68. They charged me another $68 couple weeks ago and my last instalment is supposed to go out on Oct 12th. I called to cancel but now they are refusing to cancel without charging me that amount. If the subscription is for 6 months then why am I paying in full for only using it for a month and a half. I am not asking for my money back just to not be charged again. I called customer service and they told me that there is no one there who could cancel the account. The only department who could do it will email me which would take 7-10 business days. It is an absolute scam. I am not sure why they are still in business.

I originally signed up on a special $9.95 per month program. Over that period of time, I was matched up with many girls, who I started their communication process with. The first month I started talking to a girl named Kim. She said she lived in Costa Mesa, CA. But when we started emailing, I come to find out she lived in New York, not California. She was a clothing designer, and had her own website.

A HUGE SCAM. I went through the process of answering the ~1000 questions. I immediately starting receiving so called matches. None were in my city where I lived (population of ~400,000) but all were in outside villages and smaller cities (at least 35 km and less than 100k population) which is hard to believe. When I looked closer at the profiles, all the suggested matches said the same thing in less than 80 words - a broad range of interests (can be applied to everyone) and all answered between 0 and 100 of the so called '1000 questions' they are so proud of. I was 100% matched to a potential 'date' that had not answered a single question of their '1000 questions'. STAY AWAY. COMPLETE RIPOFF. FALSE!!!

I did a considerable amount of research about different dating sites and decided on eHarmony as they had a much more thorough vetting process than any other sites. I gave the process about 4 months - June through September 2015 - and kept meeting people that were really not compatible at all. One was just completely inappropriate. I called eHarmony customer service in September and after a very extensive hold time advised them that I wanted to cancel the subscription. I was informed that I had to pay the remaining amount due for the year's subscription even though I would be inactivating the account and would no longer be using the service! I did not remember reading this policy when I subscribed 4 months earlier but it may have been in some fine print somewhere. They also told me that I could not turn off the auto-renewal until after I had made the remaining monthly subscription payments in December.

I tried to make an account with eHarmony but after checking box to say I had been married more than once before they refused me as an account! WTH? I mean they don't know circumstances. In fact I was widowed twice. How judgemental. I found a free website and have found my true soulmate. Don't bother with this site. It's bias, judgemental and totally awful.

I signed up for eHarmony a few years back. It was a horrible experience. I only went on a couple dates with one sleazeball from their site. It was very difficult to find someone in your area to date. Most everyone you were matched with lived hundreds of miles away. Not to mention the fact that way AFTER my subscription expired, all of a sudden I'm being charged $8.95 for God only knows what on my credit card. I disputed it twice! They kept coming. I recently discovered they sent a third charge through after I was assured by my credit card company they would not allow them to do that to me again. EHarmony, are you that hard up for $8.95 that you keep billing someone fraudulently???

It could be good in the past, but definitely not now. Here's why. Overall website is very outdated, awkward technology, update/edit functions are just not very user friendly. When upload a new photo, sometimes takes days to refresh. Significantly shrinking user base - we all know dating is a numbers game, when there are just not a lot of users, the chance for you to get good matches is slim. I live in one of the top 10 metropolitan areas. Inadequate customer service and unreasonable refund/cancellation policy - you can tell by the rigid refund/cancellation policy that their business is not doing well. They are holding on tight to every penny they can get from the subscribers. Almost impossible to cancel or to get your money back, even when you are not happy with the service.

I signed up several months ago and opted for the 6-month program. It didn't take me long to figure out this wasn't for me. Out of about 400 "matches," there wasn't anyone I would consider dating, and most of them didn't live in my area. One match was local. I sent him a set of questions (one of the first steps to communicate), but he never responded. When my payments were completed, I turned off notifications and didn't renew my account. Thank god, I didn't have any issues like others with auto renew, etc. I also removed all of my pictures.

I subscribed to EHarmony several months ago. Set my account to DO NOT AUTO RENEW SUBSCRIPTION. Yet I discovered that in July 2016 my account was charged $74. After I spent significant time trying to contact the company Iocated a telephone number. I Explained my situation to the representative. She said I have to write an email requesting a refund and she would send me the link. Wow. Ok so I wrote the email requesting a full refund. EHarmony refused. I am a savvy consumer. I know this is fraud. Terrible business practice.

I discovered that when I gave a bad review to eHarmony they would not give me any matches. I have been on the website 9 months and have gotten only a couple of matches. One match was on oxygen and was needing a nurse, I believe. On other web site, such a Our Time, I get 7 or so hits a week. Once my time is up, I will never use this website. The first time I used it, it sent me a stalker.

For site that's supposed to have lots of people it's awful. I answered all the questions, put in my parameters for matches and it's ignored. The "matches" are no such thing at all, just a random splurge of people who have nothing in common with you are your requirements. You should be able to search people yourself. Eg parameters male, aged 30-50, Over 5'10, Non-smoker, Leicestershire within 25 miles of, and up to now I've had 3 matches ONLY that meet that in 3 MONTHS... I've had 60 year olds, people in Crewe, London, Chelmsford, Newcastle... males who are 5'5 (shorter than me), smokers with photos of them with cigarettes. The matches are rubbish and not compatible with what I created, I can't change it, not that it matters as they aren't giving me actual matches anyway, just randoms which have no same interests, not matching requirements and it's a RIP OFF - Avoid, save yourself a lot of money.

I requested matches with possibilities to be within a 100 mile. 99% are hundreds of miles away. This is not acceptable. How do I make this qualification clear?

I am confident that eHarmony the company creates fake profiles to give the impression that users have more matches than they actually do. This can be very damaging to someone's self-esteem. I was on for about six weeks with plenty of matches but virtually no activity. I don't want to claim I'm a beauty queen or anything, but I get quite a bit of attention from men, but no one was even clicking on my profile. I would email other users, and they wouldn't even bother to check out my photos. Once I started to suspect that the profiles were fake, I emailed 20 users in one day just to test out my theory, and after three days, none of them even clicked on my profile.

As similar people have described eHarmony and all their subsidiaries such as Compatible Partners do not provide a good number of matches within a reasonable distance and then STEAL your money. I attempted to cancel my membership before I was charged the next time but there was no button on the page to do so - I contacted membership which never got back to me but surprise, surprise the cancel button shows up after I am charged again. I contacted customer service and they pretty much said "tough luck." STAY AWAY FROM THIS COMPANY!

I have used several dating sites and this one is the worst. You spend hours answering all of their stupid questions for nothing. All of the men that I was matched with did not want a heavy-set lady. I am a heavy-set lady. I was humiliated and asked for a refund. They refused on the grounds that I committed to a 24 month contract but I thought it was a 3 month contract. People that get rich off of lonely people by promising them something they can't deliver are just wrong. As far as I am concerned they breached their contract. DO NOT FALL FOR THEIR LIES. The charge was $87.00 every 3 months for 3 payments. Use the free websites. They'd match you so much better and most of the men are the same.

Even though I completed the questions carefully I receive multiple matches that are totally off base. There is no ability to go back and review original questions. When I research the matches they either don't exist, are old or scams. Don't waste your money. Use a free site.

Started to chat with Doug from Mount Royal, CA for 2 week, and then got update from eH that this person is terminated which eH can not describe in 3 days this person account already active again in eH. So I sent email to eH to check what happened. eH mentioned that they manage so many people and difficult to control. At the third week after long relation building emotional connection he asked for money because he got accident in his current job. Never reply to his request and he disappear.

I signed up for a 6-month membership to eHarmony. My subscription was to end August 20, 2016. On August 20, 2016 I cancelled my membership. However to my shock eHarmony had already auto renewed my subscription. I immediately called eHarmony. The agent I spoke with was of course unable to cancel and refund my $140.00 which they charged me for another 6 months of wasted time and money. My experience with eHarmony has been less than stellar and I will go out of my way to enlighten as many people as possible about their deceptive practices. Their matching algorithms are useless and as I see it the same as meeting somebody by random chance. The Federal Trade Commission should be called upon to regulate eHarmony's claims of effectiveness.

This site is very disappointing and overcharges upfront. I asked to do a trial weekend and was lied to stating they do not offer free weekends. They do offer frequent trial weekends. They do not deliver on their promises and try to force long distance matches to claim their success at matching. Truly poorly run and a ripoff. Do not waste your money. Totally dissatisfied.

I have called 5 times to stop automatic renewal but they won't stop! I'm now over $100.00 in fraudulent charges, the ONLY way to get them to stop was to call Capital One to block any future charges. Go to match.com instead. They never treated me this way.

Terrible site but such potential. Filters people well because only someone willing to pay top dollar is on this site and that, along with matching based on profile are really the only positive attributes of the site. Very difficult to create a decent profile due to limited selections or to custom tailor the profile so in many areas almost not worth doing. Clever pop up windows to get you to sign up for total BS stuff or renew your subscription are unethical. The founder looks to me like some religious fundamentalist and not very trustworthy. Updating the profile is also difficult due to bugs in their system. Mainly, there just isn't a large enough population of matches to go around because apparently most interested viewers aren't as blind as we who are making these posts when we signed up! Hope this helps someone not sign up for this site. I would take the POF site over this one having used both.

Tried it during free time period. Signed up for 3 mos. Found out when tried to cancel it was paid for a full year. Very hard to cancel subscription which I tried several times. I had gone past the "time period" and they charged for a year. Hardly showed people in my area. I live in Canada and they had tons of Americans on my site to match!!!! Rip off big time. Pages and pages of terms and conditions and things are hidden in them. Probably won't get money back.

The absolute worst dating site... EVER. Being a busy mom of 2 I decided to give online dating a try. I haven't gotten 1... Not 1 match. Seriously? In 2 months! So I cancelled my subscription and decided to try Zoosk. Wow what a difference. Met a great guy...

Met three people, cost too much and had very few matches. One chap was not a match, but that is just the way things go. The second just wanted sex and so was disappointed. :) And the third one went on 5 dates and then disappeared, re-appeared and was given a second chance and cancelled it and then left the re-arranged date early to meet his friends!! So no butterflies! Lots of hoops to jump through for no results!!! Disappointing and expensive.

You can't erase your profile if you still have months on the contract. I just wanted off it, but I'm forced to stay. What a terrible feeling. And a waste of money too, with no one from near where I live. Their customer service is very unhelpful. Don't get stuck in this trap!

I inadvertently signed up for a whole year of eHarmony, and in all honesty, I do like the service they provide. However, when I had the blessing of finding a girlfriend after 3 months, they refused to provide any kind of a refund for the remaining 9 months. Lame.

I signed up for a dating site last year the eHarmony. Then I realized that it's too expensive so I cancelled over the phone then the woman told me I cannot cancelled because the payment was still in process, but she told me that next year which is this year it will not going to auto renew my subscriptions but then I found out that they automatically renew and charge me again. When I called today and asking for refund because I did not authorize to renew this account she told me there's no phone call last year wanting to cancel my account. This dating site is BS! They're ripped you off trying to get all your money! This ** is not even worth it! So I am going to get my money back no matter what...

I tried once to sign up and answered questions honestly. Stating I was separated, it instantly denied me. OK fine. Just now, tried to sign up again - now divorced, but it stored my original e-mail so automatically denied me. So used my other e-mail, went through all their questions, selected my ages, location - I chose anywhere in the world, and I chose almost every nationality... Only to get to a final screen telling me there are no matches for me... Seriously? There is no man aged 38-50, anywhere in the world, of almost any nationality that could be a possible match? Thankfully I didn't spend any money, but still it's a fraud and scam... If anyone has a positive result from this I'd love to hear about it - so far, all I have seen are A LOT of complaints.

eHarmony is "down for maintenance" about 30% of the time when I try to log in. They don't appear to have any Customer Service that I can find to complain about the situation and find out what's causing this situation. They also don't have any mechanism for removing profiles that don't respond to messages. This clogs the inbox with junk and causes messages from women who have responded to get lost. Overall, their website is poorly thought out and difficult to use. The "Guided Communications" feature turned out to be virtually useless.

I sign up for three months, a month into the service I call to cancel any auto renewal. Since then I've could get a refund. I did not close my account. Internet dating is full of scammers. Their website is hard to figure out how to cancel. Please read their contact because they will not cancel you unless you sent them written notice. They also will not close your account if you have any months left over. Totally not a good busy practice. I refuse to be on any auto renewal, it's nothing but dishonest companies out there getting people hard earn cash. They will keep charging you every month if you want it or not. Must sent written notice to cancel.

Read all the other reviews on this site about eHarmony. I have the same suspicions about the actual active community of eHarmony. It seems that there is a lack of people who actually use the eHarmony website actively, as a result, eHarmony saves every profile that has ever been created, even if that profile has been discontinued by the user, and they advertise it as a match to the active users. I would say it is an ingenious solution to the BIG problem which is the lack of active users who are actively using the site to connect with people. Unfortunately, this is a dishonest business practice.

I have seriously thought about joining eHarmony for quite awhile now. I decided to read some of the reviews, and I've got to say thank you. The amount of money that I read about in just a few of the reviews that eHarmony has ILLEGALLY charged you for is literally a crime. Can you imagine how much they are SCAMMING from EVERYONE who has joined, but have not spoke up? NO WONDER Doc always has a big smile on his face. He's making it FAST, and hopes IT WILL LAST FOREVER!! Well don't let it!! I see a class action lawsuit here. Don't let your dreams of happiness and companionship benefit him. Wipe that smile off of his face...FAST AND FOREVER. No one has the right to SCAM anyone for their money or their dreams. Thank you for enlightening me. My best to all of you.

I signed up to eHarmony in the UK in early June 2016 and, after a few days, I began receiving matches. Some I liked and decided to message through the emailing system within the site. I did not receive any replies, but it was early days and I did not expect anything to happen immediately. After a few weeks of emailing matches, one woman did attempt to reply, but I was unable to open her email due to "technical issues" according to the help center. When the issue was finally resolved, I found that the lady in question had "moved on" according to the eHarmony message next to her profile, and the email had disappeared.

E-Harmony; I think has a person do far too much writing with no dates. I do not think there are enough members in my area. I also think these people are too picky, too busy to date or these are not real people at all. Maybe these people are made up or the women that work for the company husbands and their friends laughing that so many women are alone on their Friday nights while getting our hopes up then canceling to meet up for a live date. I stopped dating sites. They just feed off of people's emotions and money.

It's 1 am... writing this review after spending an entire day creating a profile on this eHarmony website, and finally getting guts to pull out my credit card and pay for a decent account to start some activity. And before going to bed, looking how to cancel my account. Two reasons I paid today: 1) because you're not offered any decent services with the free version and 2) before midnight of the 3rd business day I can cancel and get a refund. So after filling in all the information, building my profile and getting excited, hoping to meet interesting people and hopefully a partner, and setting a range of 200Km (should come with special offers on plane tickets) I get 4 matches... not all even in the age range I specified. As one reviewer said it... a ghost town.

I saw an ad promising free communication all weekend of the 4th of July so I filled out the profile, but was not able to log in or see anyone or communicate with anyone. That is just plain false advertising. That is illegal.

I choose to cancel my eHarmony within the 14-day legal limit. I paid for my subscription through Paypal who were very good in cancelling my standing order arrangement and then requesting from eHarmony for a refund. I also sent a recorded written letter of confirmation to the address stated in the Terms and condition. I also emailed them usersupport@eharmony.co.uk. So there are ways that you can cancel your subscription.

I canceled this in April for poor service. I met someone NOT from their site. Screen printed the cancellation and my card was still charged. When calling their call center they are like robots, stating they don't have a management team. It is a shame that the education level that is handle by their call center. Very poor customer service.

I am separated woman and tried to use eHarmony dating site for meeting and dating but in first step it asked about my marriage status which is reasonable and it has several options, single, divorced, separated. I answered separated and immediately it kicked me out by sending this message: "unfortunately you are not single and can't use this dating site"!!! I want to know what is definition of single in Canada? If someone is separated for years doesn't consider single or she doesn't have right to date and get in relationship??? Why most of dating sites has this limit and who is going to monitor and control them and let them know in North America separated consider as single. Thanks for your help!

On day two of being an eHarmony member, I was contacted by a scammer. Day three contacted by a scammer. Both incidents reported to eHarmony. I told them I wanted my subscription canceled. I had only made one payment and I'm three days into this. A week later, another scammer writes me. I reported it and demanded they cancel my subscription. They sent me a canned message about online safety. I then kept writing them and threatened them with filing complaints, which I'm doing now. I also plan to contact my State's Attorney General. eHarmony doesn't deliver anything close to what it advertises. I set my settings to not send me matches more than 30 miles from me and they sent me matches from California, Florida, New York and Georgia. I expressed my discontent and now they are threatening me. Very bad online dating site.

A couple of things, if eHarmony is so successful why do they make you sign up for 3, 6 or 12 months??? They are supposed to be so good they find your match? Why need 12 months and why not allow you to drop out if you find your match and auto subscription should stop. I tried to end my subscription and it would not allow me to cancel my subscription while I still had time left on my account. I finally was able but I didn't trust them. So I changed my credit card details in my account and put in an old expired card number. When my subscription ended and I was under the impression I had cancelled they tried to take more money and renew my cancelled subscription through the auto renewal. I got all these messages that I had a credit card error even though they gave me the impression I had cancelled.

I too have just been ripped off by eHarmony. Please message me under this link. With so many complaints I am considering taking legal action. Thank you. I find it humorous that they think it's okay to still charge someone after no binding contract. Their representative clearly told me on January 15, 2016 that I would not be charged herein and I was. This is fraudulent and is a federal offense. I am also complaining to the BBB for both U.S.A. and Canada. Power works with numbers so I would really appreciate your help with giving me some emails and numbers with amounts that you were ripped off. They have tried to email me their clause of being able to change their subscriptions which is fine, but if one cancels and you have consented you are legally not allowed to continue to take their money. It's against the law.

I signed up for a three month trial - and was billed for a single month for nearly as much as the three month trial! Was told I would not be able to be refunded - this is ridiculous.

I have tried to cancel my subscription twice now and end up getting charged for another 6 months and they will not refund my money. As for the dating service, in my year on the site I have been on one date and it was not good. The matches I have been sent don't interest me at all. I have updated my profile trying for different matches and it's the same pool of awful. The few guys I've chatted with never asked me to meet and then disappeared. I have been on other dating sites, and this is by far the worst when it comes to what they say you are paying for vs what you are getting. It's by far the most expensive and I have had, the least return for the money put it. I have had more luck on awful free sites than eHarmony. What they say they provide is a lie.

EHarmony runs all types of promotions showing introductory rates for their services. However it is not known until after a contract is signed that it is shown not to be an introductory rate but a one year commitment. I contacted them directly to cancel my subscription and was told I would be unable to because I owed money. Beware of using this scam. They are dishonest and make no effort to help consumers.

EHarmony says they have a "free" sign up over the weekend until July 5. I followed all their specified requirements but until you PAY there is no contact with any other members. Pictures are secured... there is no back and forth. It is misleading and if this is how eHarmony works I'm SO GLAD I didn't give them a penny of my money. SHAME ON YOU EHARMONY!!!

Eharmony is really the most dishonest website out there. And that's saying a lot cuz there's a WHOLE lot of utterly horrific dating sites. I got duped for 6 months and ended up going on virtually 1 date. Don't be fooled at all by the money and time spent to fill out the LONG initiation. Do yourself a favour and find someone the old fashioned way. As hard as that may be!

After numerous attempts to cancel my subscription, including speaking with representatives from eHarmony, they have continued to deduct monthly fees from my account. I have contacted my bank to stop the payments. This appears to be a common experience with eHarmony. They should be ashamed of their dishonest treatment of customers. They are stealing, misleading, then cheating unsuspecting consumers. In my case, they raised the monthly fee and have continued to deduct it four months after I requested to close the subscription.

I registered with the online dating site Eharmony on the 26th March. I paid for a 3-month subscription. About a month into my subscription I unsubscribed as I wasn't very happy with the matches being sent and didn't want to forget and then get charged for another 3 months. I have just been charged again for another 3 months. I have unsubscribed again.

Unprofessional and distasteful. Manager's name: Katherine ID# **.

I have been a member since April 2016. I am a 39 year old pretty handsome looking guy in shape. I am humble and grateful. I work hard and live alone. They have given me about a 1000 matches. So far out of those 1000 245 have been really fat. The number might be even higher possibly 4 to 500 that are huge. Then there are out of every 5 new matches 3 out of 5 of the women are from NYC and I live further down South - hours and hours away. I would say about 120 women are scammers or fake profiles. I complained to them and they gave me an extra month. Did it help? No. I met a crazy chick who is nice looking from Richmond. I had to cut her off because she was straight arrogant and just nuts. Looks don't mean that much to deal with a childish woman who is too old to act like a teenager. Just sad you can't find decent women online. These sites just want money not give you good service.

Eharmony what a scam. $161.87 deducted from my Paypal account. It's clearly evident when you subscribe for whatever period being 3 month or 6 months that is all you're signing up for. Though they seem to have this ** buyer's agreement where an auto renewal payment system is set up and it's not clearly shown on the screen when you subscribe.

Scam service: POORLY WRITTEN APPLICATION, NO REAL COMPATIBILITY MATCHING, NO VERIFIED MATCHES, POOR QUALITY MATCHES, SCAM MATCHES. Auto-bill takes money and does not provide advertised service. Save your money!!! I have 20 years in software development field specifically application/mobile application design. eHarmony's interface (application) does NOT warn its users of hidden costs/fees associated with "View if match read your email." It offers this option in the application and once you click once on it, you are billed another $8.99 for this option without notice/warning of a charge. Luckily, I used my PayPal to set this up and PayPal is awesome to get my money back.

eHarmony tauts itself as the highbrow dating site but when it comes to sales and billing, they are as unscrupulous and any. If you are over 50 and want to enroll in an online dating program, I strongly suggest you consider "Our Time" over eHarmony. My experience: I was new to online dating. I was recently widowed and divorced within a few short years and I thought I would find a more age related, refined partner on eHarmony than on Match.com. I followed the Chat Help when enrolling and was directed to enroll for one year, the most expensive program, then told after discovering what I had enrolled in, that I couldn't undo it until after 3 days.

I signed up for eHarmony based on the commercials. They state you can really drill down and find someone you are compatible with. You can't. The questions are simple, religious? smoking? have kids? activities. Let's say you really want to meet a retired person with no children, married only never or once before... can't do it. The people on the site do not respond even to smiles. Don't sign up for this expensive meeting group that no one really meets.

I had a plan for two years with eHarmony.com. During this time I got matches who are scammers. How do I know? They gave phone numbers and email addresses right away when they could write in the empty field. When I wanted to communicate inside eHarmony, they disappeared. A few days ago, I traveled from the USA to Europe. I checked my account few times.

After spending the past hour trying to figure how to cancel eHarmony - STAT - for all the same reasons aforementioned on this thread, I find myself spending more precious time about it. It's worth it to let all of you reading this know that it's a done deal as far as the communicating e-dating. It hasn't been pleasurable paying 77 a month for the past six months either especially because I had zero communication with anyone. The delete/cancel results that come up show a "cancel" line under billing. That line is not present on my screen. I clicked all over just in case it was the same color as the background. I use Safari & Chrome - that wasn't the answer. Next move is to call. Folks at eHarmony, close it down. Be grateful for the dineros you made and retire. Truth is where it's at.

Cancelled eHarmony account but a renewal charge still hit my account. They refuse to refund the renewal amount. eHarmony charged my account three installments of another year of service for the amount of $59.80. I never agreed to this installment. There is also no dashboard interface to set your automatic renewal nor to cancel the subscription. They refuse to refund and cancel my subscription. I've made no progress with their client success nor their corporate office.

My daughter signed me up for six months. I'll try to make this short, impossible. I put 120 mile distance at first. I was matched with people anywhere from 400 miles to 600 miles away and further. So, I told them I want 60 miles distance. I was still matched with people from that distance. There might have been out of 100 matches, three that were near my area. When I first started I got about 3 scammers. Eharmony said they took them off. Within the last 3 months I had about 4 different emails that said so and so is interested in communicating. The next email was eHarmony saying that my account was compromised. Are you kidding? Four. They took them off. Come on, something is not right. It goes on and on.

Auto-renewal?? That is a bloody scam!! They don't warn you and apparently the 14-day cancellation grace period doesn't apply. After a year of their useless service, they try to automatically set me up again. And their customer service person said I should be patient. Patient?? After a year of no date and over £100 spent?? Stay away!!

Signed up, added pictures, answered questions, jumped through the hoops. It was evident that my first fifteen "matches" were not good matches for me, based on the information I entered. Religious discrepancies, age discrepancies, health and weight discrepancies. One profile was definitely a fake (easy to figure out with a few seconds of using a Google image search and basic Google investigative skills). When trying to reapply information to find matches, nothing showed up. Every morning there are new "matches," entirely all the way across the country (Canada).

When I signed up I specifically said that I didn't want an auto-renewal. So the next month they auto-renewed my membership. I called them to complain and they told me they would cancel my subscription. They wouldn't refund...no one ever refunds your money in this day and age. They also said my account would be active until June 5. Well, my "cancelled" account was just rebilled for another month! I went online, finally found the place to cancel the subscription, and wrote them the email of their lives! They do owe me money but I'm not going to hold my breath. How do they live with themselves? And yes, no great shakes when it comes to matching people up.

They had very few profiles or matches in my area. I had to increase the radius of searching for matches to 500 miles! It's a scam company. eHarmony knows of this so they include in their terms and conditions that they are not liable for the lack of available profiles in your area, so basically you are paying for nothing. Oh btw refunds only within first 3 days of signing up.

The customer service representatives hung up on me twice when I threatened to record them. I called them because I keep getting charged for services I DO NOT WANT and they have a no refund policy! I hate eHarmony! I cannot believe you did not want to help me out, you did not even care that I was going through a crisis. You did not ask me why I was so upset! I am struggling financially, I cannot even eat a decent meal! I hit a very hard patch recently. For two of your customer services representatives to hang up the phone on me like they did not even care about me, makes me think eHarmony has no compassion or care of anything but money!

After reading the reviews of eHarmony I guess I am not alone. I thought I had unsubscribed from the service because all of the matches sent to me were terrible, but come to find out I did not, so I was auto renewed for another 6 months. It is so difficult on their website to find the cancellation page, I'm sure this is on intention. Find another dating service, eHarmony is overpriced and completely sucks.

The guided communication is a pain in the A--. They make you pay to find out if your messages have been read. They have profiles of people who are not paying members and therefore there can be no communication. Don't waste your time or money!

As well as the dating site being useless in finding a date, they double-billed me for over $60.00USD and refused to issue me a refund. This place is a total scam. I emailed PayPal and they sided with eHarmony. Keep away!

Worst site I've ever been a part of. They have zero genuine interest in you starting a relationship with another person. The interface is terribly flawed, as are their policies. The only thing they are interested in is collected money from you. Don't be fooled by their false concerns for you and your potential significant other. Use some other site. eHarmony is overpriced, dishonest, and selfish.

You have to sign up before seeing your matches. I signed up way back in 2013 in another state and just now got back on... Forgot why I left the first time... Now I'm reminded! Once I put in my new parameters in the new state... NO matches. Put ages 25 to 100 and 100 miles away... NO matches. I already paid for 6 months. What an idiot I am. When I go to ask them a question via email, it sends me round and round to an FAQ section. Gotta send it as feedback and not a question that they can reply to. When you send as feedback, they send an auto reply saying they can't respond to all feedback because of high volume. There are plenty of free sites I can get better response from. LAME LAME LAME and a ripoff! I hope you are reading this before you sign up. Finding soulmate - YA right. NO!

I had eHarmony several years ago and my issue then was them matching me, (a plus size woman) with men who run IronMan Triathlons who are looking for trophy wives to replace the wives who left them. It is the same issue today... They believe men will like you no matter what your body type. Not true... we're supposed to be 5'6" and no more than 125 pounds. Period. They can have beer guts hanging over their pants and describe themselves as "athletic" and "in the gym all the time"... I was told by the rep on the phone to adjust my religious settings... WTF does that have to do with it???

I believe strongly that they aren't making any effort to match you with your "soul mate", and I defy them to produce any proof that they do more than enter some simple-minded algorithm that spits out "matches" and cross their fingers. I am an animal lover, and was matched with men whose pictures had animal trophies hanging on their walls. Why? Because I enjoy fishing and the ocean. I do NOT enjoy seeing deer and antelope heads staring down at me in eternal fixed stares of death. The men remind me of those guys that live in compounds and their profiles indicate they want a "rough and ready girl who is up for anything". I made it clear that I'm addicted to TV and hate camping unless I can have access to running water and a real bathroom. EHarmony could NOT CARE LESS about the matches they make.

I used a Groupon for a 3-day free trial. I missed the deadline of the end of the three days and on the 4th day they charged my credit card $39.95 for a one-month subscription. I take no issue with paying the first month, however over the past several weeks I have been trying to cancel the membership. I don't like the site, and I'm really grossed out that all of my "matches" are over 50 and I'm 30. I have called their customer service line and no help. They are going to charge me another $80 that I didn't authorize. It's ludicrous! They even have my billing address wrong on my contract. It's some address in California and I live in the mid-west!!! How can this be legal?! There has to be a way to cancel a contract I didn't sign for.

I wish I wouldn't have signed up. I registered and answer all the question. Turns out I have no matches in my area and the representative agreed. So I asked to get a refund. They said to try 300 miles away. Yes! 300 miles away. Are you kidding?! I'm not driving 300 miles to meet someone. So I paid a full year for nothing. Such rip offs. They should be ashamed!!!

I had similar, typical, bad experiences with eHarmony; particularly with their very large increases in monthly fees. From less than $30/mo to $100/mo. No email (or otherwise) notification of increases. No email notices or reminders of any kind of continued billing. No email notices of when contract was going to "auto renew" (which is eHarmony's default way of enrolling you). Extremely burdensome rules for cancellation. (Have to cancel within a few days of time at which contract renews...guess how many people can actually do that?) Stubborn and unhelpful customer "service" that just sticks with their legalisms and refuses to act reasonably.

I hadn't been on my account in over a year because everyone on this site was not in my area. I only signed up for a short time, then forgot about my account. Found out it had been charging me for an entire year. The term "renewed" on its own. I didn't authorize this renewal, so I called to cancel (because you CANNOT CANCEL on their site). This is why I forgot about it last year. It is VERY DIFFICULT TO CANCEL.

Well you can join this dating site if you love wasting money... Good Luck to you. I wish I had read the review. I am in deep regret. I have never known a dating site to be this bad. I have joined even the free and non reputable ones... This has got to be the worst one. They match you with people who are way too old or too far away. Nothing compared to what you requested. Absolute rubbish site. They are a ripoff; rogue traders. They put a helper on when you join to aid you and pressurize you into joining and tell you a year is the best package. As soon as you join, you cannot get on to cancel... Big regret!!!

I wanted to try the service so I signed up for 3 months, now they are charging me for a year! I did not sign up for a year. I told them to cancel my account and now they want the full amount due for a year and I didn't even sign up for a year! This is horrible! I want my money returned. Also the men sent to me are from New York, I live in Chicago! Please help me stop this!

This service is a ripoff. I did not expect a guarantee of success but I did expect a fair chance at it. The men that were matched with me were subpar based simply on their profiles. The questions were insignificant and of no use in establishing a suitable match. I requested a refund after being on the site only a few days. It did not take long to see that there is no customization to the matches. My request for a refund was denied. The fact that this site is a ripoff can not be denied.

I wish I would have read all the reviews before signing up for this horrendous dating site. I tried to cancel, offered to pay a month subscription and get a refund for the balance they charged for a year and they won't do it. How does this site stay in business?

I signed up for 3 months because it was so much less expensive. After one week of VERY few matches within 100 miles of me I wrote to ask them please to let me pay the higher 1-month price and let me out of the service as it wasn't good for me (who wants to meet people who live in Southampton when you live in Edinburgh?!?). But they refused to allow that, even though they would still have made their one-month profit. Absurd. I'm on a campaign to review them everywhere I can. Don't go with this company. It's expensive and once they run out of 'perfect' matches they just bombard you every day with unsuitable ones.

I paid to sign on to this service. There is a lot of hoops and meaningless questions to jump through to get any connection. I have been on for 3 months and no dates. The quality of men seem low. And the distance is far. I am very dissatisfied and would not recommend.

I signed up for eharmony on a lark over a year ago and wasn't pleased almost immediately with the matches that were made for me. I had done a 6 month sign-up and it automatically set me for auto-renew. I thought I cancelled it immediately but then after the initial 6 months it signed me up for another. I couldn't find a help number online but only after searching on another website did I find an actual customer support number: 844-527-7421. On the phone, I was told I had to wait for the 6 months to expire before canceling my auto-renew, but my auto-renew renews in 6 months... so there is no clear window or way for auto-renew customers to cancel their accounts.

This is the worst dating site ever! I stipulated an age range of men who I would be interested in meeting. EH (eHarmony) sent me profiles of men in their late thirties to their late seventies. I responded to a few however the quality of men on this site is questionable. I spoke, exchanged questions with three men in total. They initiated the contact. Within seconds of replying I received a notification from EH telling me that these men's profiles had been deleted for unethical behavior however they are not allowed to give me details. Personally I don't think the profiles were even genuine people or members. EH has not provided me with 1 date. I would like my money back, as far as I'm concerned. They should be paying me for the time I have wasted on that site! Please contact me if you should require further information.

A friend mentioned I should try the service offered by eHarmony. I therefore signed up for 3 month, 3 weeks ago. There is a lot that appears to be wrong with the site. Also, it does not let me come on to it without asking me to pay for a further membership. There are no forward buttons to get past this screen. This is blatant harassment. Also, I don't want a further membership and the statement that shows up is that they will prior to your membership running out deduct a further sum automatically to not let it run out.

For the cost of a profile on this site one would expect site features such as knowing when members were last online, whether or not they read your message, etc. Simple things that other sites provide for at least half the cost. One would also expect a competent, courteous, and effective customer service department. EHarmony employees - human robots who read from a script, fail to veer from the script and refuse to transfer calls to the specific department that addresses refund matters. DO NOT WASTE YOUR TIME OR MONEY WITH THIS FRAUDULENT SITE.

I highly recommend people don't use this website. Bad customer service, automatic charge you money and refused to do the refund!!! And nowhere you can complain... DO NOT use eHarmony!!! This is a fraud!! Don't use them!!! Match.com is a lot better.

In response to several bad experiences with this site, I am writing this review due to concerns with the safety of this service. I have had multiple men reach out to me from this site that were not respectful and were treating eHarmony as an escort service. I feel bad for the men that are sincere, but the automated questions only allow perverts to gain personal knowledge before they attempt direct solicitation for sex. Safety needs to be a priority, and the ability to discontinue a person that repeatedly is reported for disrespectful behavior should be instituted. If someone pays for a service, habitual abuse from disgusting individuals is not part of the service one is looking for. The experience leads one to rethink online dating or to find an alternative that doesn't waste time filling out useless forms to end up talking to a pervert. Guys, this is why ladies are not answering your attempts to make contact.

My experience on eHarmony can be described with one: terrible. 90% of profiles I received were from US and I don't believe they were matched at all. Just random people on their system, nothing in common in most of cases... That's it! Very disappointed, won't do it again.

I was on EHarmony in 2013 and again in 2016. Both times I spent 10 months on the site and did not get responses to my emails, smiles or my attempts to make contact. I was active on the site trying to talk to men. I quit because the site was sending me matches that didn't relate to what I'm looking for at all and because men weren't responding. Thanks.

I'm not terribly mad about wasting money on this service. After all, as a man, you are expected to buy 50-$100 dinners for the first few dates with any woman so the cost is minimal. However, it's a HUGE waste of time, which is more important to me. I've literally spent DAYS, sending generic questions or writing personalized messages. I'm considered to be an attractive man by most standards and the response rate on this site is still less than 1/100 for me. Either women just never respond (which eHarmony could creatively address this) or more than half of the profiles are inactive, fake, expired, etc.

I signed up for a free trial and was charged $111. I called to dispute the charge and cancel my account and the business refused to cancel my account and is now trying to charge me more money.

I've been an eHarmony member for 24 hrs. I live in North Carolina, my matches are from (3) New York, Pennsylvania, West Virginia, Georgia!!! I sent smiles --- no responses! I sent a track message -- they were going to bill me $8.99 -- for one message! My closest match was for "he & I enjoy jazz"! REALLY!!! They advertise buy 6 months, get 6 months free; does $127.00 April 30, 2016 then $127.00 May 30, 2016. Sound like a bargain to you??? This morning I was so excited, I received a match --- photo of a KITTY -- honest to God! Close by too, New Jersey!!! If they had sent me a match for Trump I wouldn't have been surprised... Very upset, disappointed, and Southern MAD that this is allowed. Not so surprised that company is on west coast. ALL you single people beware. I'm cancelling today, that should only take about a year to do.

I suspect most of the profiles are fake. Almost no one looks at my profile, and few if any reply. Further, the algorithms make no sense. For example if you want a match who has similar educations as you do you can't actually get that in a match. For example if education level is important to you, and you say your education level, you will only be matched with people who think education is important, not people with a similar level of education! So it does not match your education. You could be matched with a high school drop out, because this person thinks dropping out of high school is important.

Do not use eHarmony. They steal your money. You have to pay for a service you are not getting even after you cancel your account.

Beware. eHarmony makes it impossible to cancel your contract. Use another dating service. There are many better services that are less expensive and allow you to cancel your contract. Their billing practices are egregiously unethical. Once you enter into a contract, you are automatically billed until the contract ends. You may not cancel during the contract AND as soon as the contract ends, you are AUTOMATICALLY renewed. I tried to cancel my membership during the summer of 2015 and just found that they renewed my contract against my express request not to, and the emails have been going to my spam folder. They refuse to refund unauthorized contract fees, AND they are auto-renewing my contract next month. IT IS IMPOSSIBLE to END the CONTRACT. Terrible business practices. There are many other competitive dating websites that will not require a contract and are less costly.

EHarmony claims to be one of the best and safest to find compatibility. The downfall I have found is the cost is very high. And after my boyfriend passed away I thought this would be worth my money to take my time to meet someone worthwhile. But when I decided it wasn't delivering I wanted to cancel my membership. They lock you in to three payment installments of $79.95 each month for three months, nonrefundable. The only time you can cancel your membership is a very small window of 2 days before renewal without so much as an email to remind you. If you don't cancel within that short time frame then they auto renew your outrageous payment of $79.95 per month for the next 3 months, nonrefundable. Its nearly impossible to cancel your membership. It caused me to overdraw my account and I had to cancel my debit card. What a farce and a disgrace! Never again!!!

This is straight robbery. Totally unsatisfactory service. Nobody to speak to. Automatic renewal AFTER it was turned off?! What to the servers your subscription options on new years ever or something? Not only do I not recommend the service, I will do everything in my personal power to be sure that nobody who I know wherever I travel, never to even CONSIDER using EHARMONY. If there were a class action lawsuit against them, I would sign up immediately. My only hope for some kind of justice, albeit street justice is that perhaps we will get lucky and ANONYMOUS will hack their servers and return everyone's money to them.

This is the worst website I've ever been on. I am not one to ever complain about a service however this website matched me with people. They were definitely not a match. The website was down half the time. Customer service is very rude so I found the only thing I did was add money to their pockets without the service. When I tried to cancel I was treated very rudely and unprofessional. If you're considering this website for meeting possibly dating, I would suggest using a free one first because you will get better results and not feel like you've been ripped off.

I have made bad decisions in my life, but never one like joining this dating service. I live in a Metropolitan area. I received less than a handful in an entire 6 months. Then there is the auto renewal. Of course no one in their right mind would renew by choice. There is no customer service. I sent numerous messages to customer service about not ever receiving matches and I never once got a response. I wrote a letter. The response was literally no response at all. I think we should initiate a lawsuit against this company. Any takers???

They are the worst company to deal with. Their customer service is the worst. I tried to use them for 2 days and cancelled the service. But they wouldn't canceled the service until I paid them for a year. I had to get the credit card company involved to get them to refund my money. eHarmony thought they had me in a vice. They are again the worst choice of any dating site. Use them at your own risk.

Don't use this site. There are a ton of other ones out there that are far better. It limits you with how quickly you can communicate with someone. Customer service is terrible. Few match options.

Eharmony is not representing itself the way it does on television. They only sent me three matches until I complained. Then they sent me matches who had canceled their membership. They sent me the same matches over and over and now haven't sent any in over a week. They charge your card and that's it. I live in a very populated area where the average age is 46. You mean to tell me that there are only a few people out there who are compatible? Then they started sending me matches who weren't even in my preferences. They are a rip-off and I will never join again or recommend them to anyone.

Paid 4 months for eHarmony subscription but didn't get any results. The people on don't email me back and I called customer service rep. Told me I had the same problem. No replies for a whole month. Every time my subscription is about to end they get somebody to ask me questions. I think it is all a gimmick and they want people think it is real. The advisement on tv is all false and they should be ashamed of themselves. I wouldn't recommend this site for anyone.

The site is a joke. One of the key selling points in their advertising is how they carefully match you. You spend literally hours filling out your profile only to be told why you are not getting matches is you need to change your profile preferences. No matches of my preference, same ones for weeks. They are just scamming folks. Hate I joined.

I signed up with eHarmony for a 6 month subscription because that is the minimum you can sign up for. I paid them close to $200.00. I barely got any good matches and the people who were contacting me were all the way from across the world. Their website is poorly set up. I would delete messages, then log back in and they would reappear. I have had little to no response in the 6 months I subscribed for, I feel like I just threw my money down the drain. I am absolutely dissatisfied with this website and wish I had seen these reviews before making the decision to subscribe. I am going to be wise and close my account before my account expires so they don't charge my account for the renewal even though I have deactivated it. They apparently have the tendency to renew accounts who have deactivated that feature. I'm not satisfied and wish I could get my money back. This was a TOTAL RIPOFF! Shame on you EHARMONY!

I signed up for this site in October 2015. After a few weeks I was so disappointed with my matches that I called to cancel. They referred me to the cancellation policy and informed me that I had to pay for the length of the entire policy (about $216) for 6 months. This was November 6, 2015. That same day, 11/6/15, I deleted my profile and never logged back onto the site. On April 6, 2016, I was charged $71.95 by eHarmony. I called them to complain. They informed me that while I cancelled my subscription for that 6 month period, I never turned off automatically renewal. I am not sure how they got my updated card information, because my Bank of America card was replaced in February 2016 due to fraud, and the number also changed.

eHarmony is a scam. They claim to provide superior matching services and yet they provide no matches or when they do provide matches they do not fit within your preferences and are most of the time either much older men (above the date range listed by you for your preferred age range) or really young men; they are almost all of the time out of the State you are in and don't match the religion or ethnic background you prefer. Customer service is horrible. They refuse to provide refunds even though their written terms and conditions clearly provide you can cancel your subscription with full refund within 3 days of purchase. What's worse the only way to cancel your subscription is by "mail' or "Telegram"!!! They should be banned from doing business.

This company in itself, let alone the app, are a huge scam and not even worth one star. I signed up for a year membership and kept getting matches that I had nothing in common with and who were outside of my preferences by a long shot! And they don't allow you to search the database on your own. I emailed the company and it took almost a week for them to even get back to me and basically told me "too bad, just delete the people who you don't like."

Over 1500 reviews and majority suggest the site eHarmony is rubbish. It's true! Despite their money spent on advertising, the service is not only expensive but you don't get any matches. There are tons of better sites out there than this pathetic company and I feel like I've been duped out of my money for nothing! Frankly, they should be ashamed of themselves and not be allowed to make the claims that they do.

Signed up for three months. Continually recharged after that. Could not get in touch with customer service.

I signed up on eHarmony on March 18th (2 weeks ago). I've filled out the profile info, posted 8 face pics, have sent out the recommended questions, smiles etc. to more than 50 guys in my preferences (45-55, within 30 miles, non-smoker, white or Hispanic). To date I've not received a single reply from any of them. In theory if I'm receiving 10 matches a day, those same 10 should be receiving mine. I called and was told my profile picture with me drinking a margarita was a turn off and my and to change my picture although there are many guys with pictures of their cars, animals or sunsets. At this time they've run out of matches for me, and have moved onto the B list, which includes 36-yr olds from Las Vegas, I live in LA. I asked for a refund and was turned down so I'm forced to post how horrible this site is everywhere I can.

eHarmony owes me $430.00, but refuses to issue a full refund. In 2014, I contacted eHarmony (EH) to cancel my subscription and request a refund. They explained I had to pay in full before I closed my account, but once my account was paid I turned off auto-renewal billing on the website. As others stated, EH never sent me any documentation to prove that I 1) requested to cancel my services, and 2) turned off automatic renewal billing. I know I turned it off, but eHarmony claims that I never did and reactivated my account. I never even logged into my account for the entire year of 2015!

I signed up for eHarmony back in July 2015. After one month on the site, it wasn't for me. I tried to cancel in August, but had to wait until the three months were paid for. After that, I shut OFF the auto renew so that it wouldn't renew. On March 19, 2016, I got an e-mail from my PayPal account saying that I have submitted an order from eHarmony for $179.70! eHarmony still renewed my account! Since then, I sent an e-mail to them disputing this charge, and finally got a hold of a human being to talk to about it. He said he would send me an e-mail with a link their accounting offices to request a refund. I never received that e-mail, and never received an answer about my dispute. I now can't find the phone number on their site... can anyone help me to actually go the right route to get a refund?

I get "matches" that don't even take into consideration my preferences. Mostly old men from other states. It's ridiculous.

I'm convinced they deliberately send fictitious communications to those whose membership has expired just to get them to renew. This has happened to me multiple times, too many times to be dismissed as coincidental. As soon as I exhibit some interest, the member was either questionable and his account was closed by eHarmony, or in this case, the member has "moved on" (my personal favorite). After weeks of receiving communication that "so and so" is interested, and you take the time and effort going back and forth with questions, must haves and can't stands, I received a communication from my admirer through eH mail which surprised me since I was not a paid member. It was pretty generic. I responded. Next day, another eH mail from the same admirer. Would I like to talk? Sure, so I included my telephone number. I clicked the "send" button and was advised I would need to renew my membership to "continue communicating."

I was on it for 6 months. I'm a very good looking woman and I live in Auburn, CA. The matches were in other states and even after I widened my search still found ZERO locally. It's ridiculous.

Basically eHarmony feels like a massive con. All the recommendations I found, naming it one of the top dating sites seem to have come from websites and not actual users and I'm wondering if they're being paid or something... When you first make a profile before paying you can't see pictures of the people and for some reason my mind imagined every man on their suave and sophisticated, but I was tempted over the other sites because of the mystery.

I purchased a 1 yr membership in December; it's March and I have received 2 responses! I've emailed many and no response. On a different site that I've been on just as long and for FREE, I get about 2-3 emails a week and have been on several dates. Don't waste your $$.

I recently signed up on eHarmony. I paid for a short time. However, each and every time I sign in, I am hit up for more $$$. Also, I am given a slew of choices of guys that are "available". Trouble is, every time that I find an interesting guy and click on him to send him a message, he has 'left the building and is no longer available'. If they are not available, they have no business being grouped in with all of the others who theoretically, are available. I am tempted to attempt to send messages to everyone of the men I see, just to see how many of them are 'unavailable'. So far, I am 8 for 8 in finding men who are 'unavailable' - funny how that works.

I contacted eHarmony to cancel my subscription AND to ask to be refunded the charges for the next 3 months (that I have already paid). I joined in December 2015 and to date, have received 3 suggested matches. I don't look like a troll and feel that the parameters I've specified are unrealistic- within an hour or so of my home, specific age range, religion, etc. That is the whole point of their website, right? To help find a soulmate? I contacted eHarmony yesterday and spoke with a representative who said that if I were to broaden my distance ranges, I'd find more matches. But I don't wish to drive more than an hour in each direction. The other website I joined suggests matches every 2-3 days, dozens within my requested parameters and a reasonable distance from my home. The eHarmony representative also said that there is a 3-day cancellation policy.

I subscribed to eHarmony 11 September 2015. I believed I subscribed for a sum about $19 for 3 months, but I was charged $233 for 6 months without option to cancel it, though I requested to cancel it in November. On March 14, 2016 I was charged again $233 without my consent. I called them and they can not resolve issue by phone. They require a telegram. Now I have to go to post office and send the telegram and then wait for 10 days. I hope they will return my money. This is a very bad and shocking experience. I am very disappointed with eHarmony. Anyway they do not provide enough choice in their dating service. Their options mostly are of the wrong age or locations.

I have been on this site for 6 months. I have had no feedback. Not even one female has contacted me in comparison to other sites I have had good feedback so it is not me. They send me likes every day and when I try and follow them up then I do not get any feedback. Now eHarmony are asking me to upgrade and until I do I can't contact my matches. Guys this company is a complete ripoff. They take your money and deliver nothing. Don't get caught out with their good adverts because they don't deliver nothing. Complete ripoff! But if you have money to blow then I recommend this site. eHarmony - just to let you know I had to cancel my credit card so you stop taking money out off my card and please delete me off your site as I cannot do this... so fed up that you can rob so many good people!!

People please learn a valuable lesson that I already knew yet failed to act on. ALWAYS do a search for SCAM Reviews or ripoffs, etc. Every business or nearly every business has reviews about their product(s). Had I executed a Google search with the BBB (Better Business Bureau), I would have found thousands of complaints from members who were taken advantage of.

eHarmony should be renamed eunHarmony. They are unscrupulous, money grabbing, and unethical. They took money from my account for months after a 9-month gap of cancellation. Anyone stupid enough to join them will never meet anyone and should delete or report their card lost to prevent this and expose them for what they are doing.

I joined eHarmony believing it to be a reputable online Christian dating site. I have lost count how many times I was contacted by men whose accounts had been hacked. Recently my own account was hacked. The site is clearly not secure. I attempted to cancel before my year's subscription was complete and told that I couldn't. Now, I have automatically been renewed and unfortunately did not notice these renewal charges being made to my account. They broke it up in three payments. I am a busy person and just noticed the charges today. They knew I was dissatisfied, why on earth would I want to be renewed. DO NOT WASTE YOUR MONEY OR TIME WITH THIS DATING SITE.

I registered with eHarmony, believing it was one of the more reputable dating sites around. I was given the option of paying approx $83 for a 3 month subscription. I was promptly charged approx $173 on my credit card. I contacted customer service, after googling the contact number, because it was nowhere available on its own website. I inquired as to why I was being charged so much, when the price I checked was the one I mentioned above. I was immediately given a sales pitch for a promo that would've brought it down to the initial price that I signed up for. When I inquired as to why I would deal with a company that was so misleading, I was given another sales pitch.

Just answered all the questions like normal and it took a little time. Made a profile and all my matches were the wrong ZIP code (way off). Tried to fix on the web and mobile sites, only errors when I tried to make a change. Called customer service and was instantly given 2 months free service without having to explain much (ripoff initially). Read these reviews and was like "** this, give me my money back." 7-10 business days they say, keeping my fingers crossed!

This site claims to match you with people that have similar personalities and would be a good match for you. It does not however provide matches of people in your same age range or even your same educational level even when this is what you have specified. I believe that this site is for high powered people because I have not had any matches yet that are in my specified areas. There are no refunds for dissatisfied customers and this is something that should be told to you upfront, but it is not and it is very difficult to turn off their automatic renewal feature.

I called customer care to cancel my subscription, and they REFUSED to allow me to cancel! Who does that? Reason I was told is I had to pay 162.00 before they would allow me to cancel my subscription! This is a total RIP OFF. They are stealing money from you by refusing you to cancel until you have paid for a subscription! On top of that, they CHARGE 8.99 to send an email to someone! I for one are not that desperate to find a companion, eHarmony however must be desperate to charge this kind of money! They are thieves! There are way too many site out there. I would advise anyone not to do online dating, total rip off especially eHarmony!

As a dating website I have nothing really special to say about my experience with them. They are a standard dating website. What brings this company down (my judgement) is their so-called "Auto Renew Feature." If you don't turn this feature off immediately it can easily be forgotten (which in my case I did) and as a result a year later you are automatically charged a full year's subscription, with no prior notification or request. It was only because I checked my bank account did I even know I had been charged.

REGARDING EHARMONY DATING SITE. I have found subscription payments being withdrawn from my credit card that was not authorised. I know l cancelled my susbcription before it ended, which should cancel any further payments being taken. I want my money returned. I have not used the account and do not know how l can get my money back. They give nowhere to contact them. Am l forced to get legal help to have my money returned?? This is unfair that eHarmony are drawing money from my credit card without permission. They are sure to say l did not cancel... but l know l definitely DID.

So I have been separated from my husband for a over a year now and I wanted to start so I try the service but about a month after I paid, I was block because I stated I was separated in one of the questions asked. I tried getting a refund but all I got in return was an emailed document ask me to legally admit I was wrong. So I called my credit card company and they said I had to cancel and ask them to refund my charge. Good luck getting someone on the phone. DO NOT USE EHARMONY FOR ANYTHING, NOT EVEN THE FREE TRIAL. DON'T DO IT!!!

First of all, I am reporting them to the CA State Attorney General's office and I suggest everyone do so also. I found it nearly impossible to communicate with them by email or phone. I finally retrieved their phone # from my credit card bill. When I entered #1 as a current customer, the phone hung up. I called back and pushed #2 as interested in joining and got someone. I paid for 1 year of service and found out very quickly that the matches were beyond unacceptable. They were sending matches that lived over 400 miles away and into the 800 mile range. I am a successful businesswoman and one of the insane matches was a guy in a clown suit.

I signed up with eHarmony the 1st time because they had a deal. I've only been matched/contacted by scammers. I know because I talked to one who claimed to be Italian but I knew he was African immediately. Once I told him his profile disappeared. I believe this man has made many profiles because I keep getting matched by men from the same area which is very exclusive where stars live. I highly doubt all of these men are on eHarmony. I reported this with the phone # and haven't heard a thing.

Contrary to the information that you have to provide to them and their claims you cannot have your possible matches sorted by the information that is important to you. An example is religion. They ask what religion you are but do not allow you to search for others of that religion contrary to their claims. As to the price, it is very expensive and unless you read the very fine print you will find yourself being billed in consecutive months without your knowledge. They will not, contrary again to their claims, allow you to adjust your account so it will not automatically renew. The telephone representative basically will tell you that you are stuck. I tried to modify my account and even to drop it and was told that I could not even though I could not get the information sorted as they described that I could.

Echoing the statements of other reviews, the program is a waste of time and money. I have tried paid and non-paid online dating, and had more success with every other site. Success to me is communicating and/or meeting potential dates. The reason I tried this site was in hopes that the vetting process would decrease scammers and those who were playing games. I was wrong. eHarmony has the same problem with scammers and phishing as the free sites. This is a waste of my time.

For whatever reason, auto-renewal was turned OFF and it turned ON automatically and started billing $29.95/month after initial 3 months. Customers need to be very vigilant about this problem. If not, they will end up paying more than expected. Very cunning strategy used by eHarmony to scam the customers.

I was connected to someone on eHarmony who was texting me. We exchanged info less than a week before. When I went on the eHarmony website, his profile was not accessible. I called to find out what happened and was told by eHarmony that they could not disclose the reason. I complained that I had not been given acceptable matches. I wanted a refund. They refused. I contacted my credit card company to complain that I had already paid for 2 months and wanted to cancel the next 4 months. I was told by the credit card company that eHarmony had billed me 2 months in a row. We tried to call eHarmony together and the customer service rep hung up on us. I emailed complaints but no one responded from eHarmony. Although I had paid for January 2016 and February 2016, my account was closed to access not even halfway through February 2016, because I refused to pay for March 2016 and April 2016. BEWARE of this company.

This website is not very good and I am extremely displeased concerned and upset about my dealings with eHarmony. The payment deal through PayPal is expensive and is paid in three month installments back to back. Calling PayPal or using their online payments proved very time consuming and frustrating in itself. Customer service at eHarmony lied to me and it took three calls to get to where I could address the issue. The first email I received from them was an ad from PayPal. The match up was a joke and grossly inadequate for my needs. The distance of the matches were all far outside the area preferences. I do not believe any match was really a person that had full access privileges. Scam scam scam!!!

"Horrible Experience" - the screening process never produced decent matches. I cancelled my membership after the second payment, unfortunately I cancelled too early. They then proceeded to take another full years service. I have sent multiple emails to try to get a refund for the second year. I haven't used them since about the 4th month into service. All they sent me was their cancellation policy. No further correspondence to my several emails demanding a refund. This is poor customer service and hiding behind policy when a customer is unhappy says a lot about their crappy product. I would not recommend using eHarmony to anyone! Unless you have lots of time on your hands to fill out silly questions and never get out on dates with someone with real potential. Try Match, much better results.

I innocently signed up with eHarmony a year ago and put in some true and untrue pieces of information. I am a new user and have that right. I have never been on a date with any dating website and am sensitive about what I put up as advertisements about myself. It was only yesterday that I decided to log in and have a quick look and managed to discover that all the details that I had entered were not my details, it was quite clear that eHarmony had taken it upon themselves to access my information through phishing or other means and USED THIS INFORMATION TO UPDATE MY PROFILE AND POST IT WITHOUT MY PERMISSION!!

They put their corporate address as my address and then stated that my ID was false. They are very rude and would not even talk to the credit card company and me on a 3-way call. Just refused to discuss this. So the credit card company advised me to put a hold on them so they can't be charging any more payments on my card with my name and their address. I notified the attorney general's office in the state of Texas just today of this problem. I didn't know that online when a person orders something the credit card company never looks at the address that is used. They just see your name and account number I guess. Very scary and makes me not want to order online anymore.

When I originally signed up for eHarmony in August 2015, the membership agreement was worded as if the rate was for 6 months. Quickly I realized that it was per month and I called their office. I asked that they cancel the membership and refund the money. She said she could switch me to a plan that was more affordable. I thought this was decent even though it was more expensive than I thought it would be originally. While talking to this representative, I asked her to turn off the auto-renewal. She said she did that. I never thought about it again until on my February credit card statement I was billed 29.95 for eHarmony in January.

I joined the site in April last year and was promised a mincer of suitable matches in Dublin. Well once signed up I would barely get 1 match in a week and some weeks none. When I phoned them to cancel they advised me to expand search criteria to include all of Ireland and uk... Then I started getting lots of matches but none suitable as all uk based. I phoned again and said I was not happy and asked to cancel again. You'll never believe what they said. "Well you are over the two week trial period so no fee is refundable." Imagine my shock and disappointment considering I had phoned five days in to tell them I wanted to cancel. No joys had paid for full year so stuck with it. No suitable matches at all. Most accounts you write to never respond and then a week or so in they are discontinued. My advice stay away from them. This is a big scam.

Many things with this horrible site. I reactivated an account with a special rate for the holidays. It was for three months. After about two months I had enough of the fake profiles they kept sending me so I shut off automatic deduction and did not go back on the site. Needless to say, they TURNED my automatic deduction BACK ON and charged my account!!! Good luck finding a way to contact them. None of the phone numbers work and the emails go nowhere. This site is a SCAM! That old guy on the advertisements should be charged with criminal charges for what he is doing -- stealing money from people's accounts. We are paying for his retirement.

This is an awful website, you are vulnerable to phishing. I tried to cancel and there is no way to get this done. Although their site has instructions to cancel, their wish is to charge customers forever. They kept charging my card even when I emailed them asking to stop. Not worth it, not worth a penny! I will put a complaint with attorney general.

I joined a month ago and I live in Los Angeles. I get matched with People in NJ, CO, AZ, NV. The few people I got matched in Los Angeles were part of the free weekend. When I complained they said "well there is no guarantee" and they closed my account but charged me. IT IS A SCAM.

Since my husband's death a number of years ago I signed up for eHarmony and after being underwhelmed with the quality and response, I cancelled my subscription. About four months or so I got a notice of someone being very interested, and after careful reading I decided to take a chance and pay for a 3-month subscription since that was the only way to make contact. About two hours later, I got a notice that this user's account had been closed and was no longer available. Saddened, I just chalked it up to bad luck, continued to be underwhelmed for the rest of the 3 months and then let my subscription lapse.

I cancelled my subscription in Jan 2015 and received no email confirmation of this. Does anyone else receive email confirmation of canceled subscriptions from this site? I kept getting emails for matches from them and kept wondering why, so I checked the site under "Billing" on 2/2 and saw that my subscription expires Jan 2017! I never authorized this. Very importantly, all the instructions on various websites and YouTube for how to delete/cancel/close your account are for options not available. On the Billing page, numerous sites indicate that there's a "cancel my subscription" icon at the bottom of the Billing page. No such option appears. I took screenshots as evidence of this. I don't even remember how I canceled the first time, since no option for canceling again appears anywhere. This is not a user-friendly site.

Clearly, once you have signed up eHarmony completely disregards your preferences and settings and does what any other site does and just lists a bunch of profiles whether they meet your criteria or not. I might have overlooked one discrepancy, but there was no attempt whatsoever to met the guidelines I entered. What is the purpose of spending all that time filling out and answering questions if you are going to trash them anyway? I am going to notify my credit card NOT to pay for the subscription. You are definitely NOT the site you claim to be. Bait and switch here, fraudulent advertising.

Hello friends and New friends, either new or who tried this and is fed up with eHarmony services. I am fed up with their services too. I tried to use their services over 18 months and then I somehow got suckered into renewing their services for another 6 months. I got sick and tired of waiting around for them in finding me a real life person to date. To meet a female companionship and to date fall head over in love and then tell my true love story. Although that day never happened. All I got was fraud/scams and women who pretended to be here in the States. The founder and their staff, As well as Dr. Neil, does not investigate fraud. All they want is people who want to join eHarmony is people money. That's how they stay in business. If there was a way I would need help to put them out of business and make Dr. Neil to file for bankrupt or chapter 11. IT IS A BIG FRAUD and a SCAM. THEY ARE SCAMMERS!

I signed up for Eharmony and I am very dissatisfied. First of all, they hook you into a subscription period that can't be canceled until you have completed all three payments. This is pretty expensive, around $250. I assumed that once online, I would find matches and write to them or communicate with them. Turns out if you want to do THAT, it costs extra! Why would you want to find a match that you can't communicate with? This is a huge rip-off and I plan to let everyone I know to stay away from this company.

When I get to my profile and try to use the tabs at the top of the page like matches, email, etc. the setting tab does not work, it keeps looping me back to the log in screen. Customer Service says it is my problem not theirs.

CUSTOMER SERVICE NUMBER: (844) 544-3176. I noticed a previous poster experienced the same trouble as I did in finding a contact number for Customer Service - thank goodness my bank had it. I invested in a 1-year subscription in January 2015, briefly dated 2 matches, and pulled my profile after 4 months when the quality and distance of my matches fell short of my expectations. SURPRISE! I noticed today that my bank account was short almost $180 for the renewal of my subscription. Since the website and mobile apps are cumbersome (even AFTER the lengthy enrollment/acceptance process) I thought I had done all I could to avoid this MONTHS ago. I got quite a few "No's" from Customer Service before I was offered the option to plead my case to the Customer Care group - via email, as it was explained to me that they do not speak to clients by phone.

I am under a one year contract. While they do provide matches, unfortunately, the website has too many technical issues. Even basic functionality like messaging does not work right. Tool tips do not work. I have to switch between three different browsers to use different functionality. I called them to cancel my account and prorate and refund because of all the technical issues with the site and they simply told that I am under one year contract, so they will not. I cannot talk to their billing department, I can only email them, and they will take 7 to 10 business days to respond. Bottom line--the website does not work. Even simple functionalities are not implemented correctly. Crashes all the time and says 'opps, we are sorry, please refresh.' I should not be held to a contract when their website cannot function.

I joined eHarmony briefly. I am a professional with a Masters in Economics and they felt that a security guard who couldn't spell "security", who lived 4000 km away from me, was the best match. I could find better matches by randomly picking any woman off of the street. What a waste of my time.

I contacted Customer Service one month prior to my renewal. I requested that they NOT bill me or renew my account. I tried to cancel my account and followed the instructions, however the links would not work and instead directed me elsewhere. The day after my PayPal account was charged, I contacted PayPal in order to dispute the charge, to no avail. They have some sort of contract with eHarmony in order to prevent PayPal customers from having the ability to dispute the charge. They took $253 of my money in advance of their service and refuse to close my account! Even now when I try closing it, I get a message that I have renewed for another 6 month! This is theft! Can I file a complaint with the CA Attorney General, write a letter to their CEO? Is there a class action lawsuit we can file? How can they do this to people?? This is criminal! Can you help me get my money back?

eHarmony does Not deal in good faith. So I first would like to say if you paid with your Credit Card then DISPUTE IT with them because you get nowhere with eHarmony. Once you sign up for a subscription 'LOOK OUT' because a good possibility you will be paying double. I signed up for a year and checked the box saying I do not want an automatic renewal and now they have automatically recharged my credit card for another year. I called 844-544-3176. They do not let you talk to the billing department. I had to email the billing department and explain why I feel I should get my money back and they in return told me I could not get my money back because I am in a contract with them. I wrote another email and told them how disappointed I was. We were getting nowhere. I have called my Credit Card company and they are disputing it for me. You all should do the same. I wish everyone could do a class action lawsuit. Good Luck to you all.

I am disappointed with this site. The commercial is very promising, but if you are looking for connections close to you, it will not give you any updates/matches. But once you 'expand' your distance/geography, it will keep giving them to you. The whole email/messages thing is another thing; it is so confusing. It makes all other online dating sites look like a 5-year old can handle it. I have already cancelled my subscription only after 4 weeks - and I still have 5 months to go. Try other sites or just do it the old fashioned way... meeting new people.

I requested to cancel my subscription due to meeting someone through a friend. I was told "We wish you the best." And they want to charge me $111 month until January 2017. Are they kidding? I want out now as of yesterday! How do I make them stop charging me? This is wrong!!

Actually, it is hard to believe that this business is allowed to be open still. Once you sign up - you are screwed. You cannot change your mind, you cannot remove your profile, and forget about any refunds. All they will tell you, it was in the contract and it is your fault you did not read it. I signed up for 6 months but changed my mind (realized what a scam they are) two weeks later. Nope, they will not close my account or remove my profile, and not going to give me my money back... I thought this type of practice is called scam, but I guess not.

I opened an account less than one week ago. This morning I got an email saying my email address associated with the account has changed. I did not change it. I contacted eHarmony and later received an email saying my account was closed because it was compromised. No mention of "oh, by the way, here's your money back." I didn't hack the account. I didn't give out my password. They closed the account on their own accord and now I have to jump through hoops to get my money back. If I call, my email address does not exist so it makes it impossible to deal with the problem.

I have been a member of eHarmony for a few months now and the site is a waste of time and money. You cannot talk to anyone in Customer service. You cannot even find an email address to send questions to. They gladly charge your credit card. No problems doing that. But they make sure you cannot contact them. I will NEVER recommend the site to anyone.

Please listen to this review. eHarmony is so sneaky and they will find a way to scam you out of money one way or another. I thought I was being very careful when I signed up because I had read the reviews of how they scammed people, but they still got me. I signed up for a 6-month subscription and apparently when you sign up, they also enroll you in automatic renewal. Like who would ever want that anyway?

I have been a customer of eHarmony in the past and recently single, wanted to give it a try once again. Within a week on the site, it became clear that the site had very few options available to me and I requested to cancel the service. I was fine with making 1/3 of the payments on a six month contract for my one week of service but wanted to cancel the subsequent payments. Sadly, it is impossible to cancel online, you have to call. The FAQ/help page directs account holders to a select a menu option to "cancel" in your billing profile but that menu option doesn't actually exist. I called, was told I was within the window to submit a request to cancel before my next billing, and provided instructions on how to cancel. I did exactly what I was instructed and received a rejection of my request.

A waste of money. Please don't join. I had matches of 3 people in my local city so I updated to all of the U.K. and ended up with 40, a disgrace of a company and should not be allowed to take people's money. Also make sure you describe on apple or they will take another payment.

I am going to add my review to the ones below, because upon reading them, I am assured that my experience with eHarmony was not just an anomaly. I live in a community with approximately 900,000 people, and in 3 months, I received exactly 5 "matches" that met my requirements (which were few: a Christian professional man who lives within 100 miles of me). The rest were from all over the country, and at some point, I stopped getting matches altogether. According to the activity tab, maybe 8 men even viewed my profile in 3 months. Only one person requested to message me, and he lived in Israel. I think 2 or 3 sent ice breakers (which I think are just a waste of time completely... When you are in your 50s, I'm pretty sure you can craft a message without the aid of a multiple choice quiz to break the ice. eHarmony makes it seem like such a risk to skip the first two communication steps and request to message someone directly.)

I have had an account (non-paying) for many years. Every single time they have a so-called free communication weekend I am locked out of my account with a STUPID message saying my browser has timed out! As soon as their free time is over it works perfectly fine. This site is the biggest fraudulent advertisers there is today!!! Stay away!!!

There is hardly anyone on this site because once you sign up, you'll NEVER sign up again! And they randomly charge your account to get the money from you. They charged me on Jan. 2 AND Jan. 12. Now my one-year subscription is paid until NOVEMBER 2016... So they arbitrarily charged 3 payments to get ALL of the moment for a 1-year subscription. BAD BUSINESS & SHAME ON YOU!

Be very careful when signing up for the free account! What all the marketing says is that their site is now "Free to Communicate". But you need to upgrade to view your matches pictures and see who looked at your profile. Okay, sounds great, right? Wrong! First you send a "smile", then a pre-structured "5 quick questions", then a list of 20 "make or breaks", then 3 "dig deep" or long answer questions. Then congratulations!!! You can now send unstructured emails to each other!

I have been signed off for eHarmony last year for the trial period. I had only a few matches that is not what I would ever go for. When I started communicated with one male look like a genuine guy, I have received email from eHarmony that the person account has been deleted. I was in shock. Soon after a few days, it happened again. eHarmony full of scammers and not a genuine people. The match that eHarmony trying to give is just unbelievable. It's not worth it to even try. If someone wants to get in touch with me my email is **. I am looking for my soulmate male.

The scams they use to continue to charge you money after unsubscribing are not only unethical, but akin to a CD or Magazine subscription scam. They are used to dealing with irate customers trying to close their subscriptions and have everything scripted out as such - even threatening to end the call for being "unprofessional". If you find a match on their site and sign up for 6 months, you will be billed continually until you reach the end of the term at $60/month!

This is the 3rd time in 10 years I have joined eH and it will be my last. The website is horrible. There are less member benefits, and membership/site options are add-ons which include additional charges. It is nearly impossible to contact customer service; try looking for a customer service contact phone number. I had to "chat" with a rep in Australia in order to receive USA contact information. Horrible. Try canceling the automatic renewal - impossible. I will never join this site again; eHarmony = e RIP OFF.

I am a 24-year old female, and signed up for eHarmony in Toronto, Ontario. I frequently get matches from small towns outside of the city, cities nearby, and even from the United States. There are simply not enough people signed up for the website to actually be able to use their "algorithm" seeing as I also get frequently matched with people outside of my religious preferences, and very far from my level of education. 60% of the men don't have photos. Of those, to be quite honest, 80% of the men on the site are either overweight, too embarrassed of themselves to even show photos that depict what they look like, or are downright ugly. I went on a date with a doctor who was 10+ years older than his photos, and was literally rocking back and forth in his chair with nervousness. I hate to say this, but Tinder has better options.

I am a part-time professional theatre actress. It is what I went to university for. I have worked in Toronto, Vancouver and elsewhere. I have tried four times to post photos from my acting skits - ones that are only a few years old. I don't want to post recent photos because simply put - I get enough idiots trying to chat me up when out with friends...

I just paid for an renewal for 6 months (my credit card had been replaced due to a hack). EHarmony contacted me (email) with the urgency to provide a current cc. I now have a technical problem with my account with the way my pictures show online (out of whack and stretched). THERE IS NO CUSTOMER SERVICE. Their website states shortened phone support due to the holidays but there is no info on how to contact them on their website. I tried a search on the website and it comes up empty. A google search came up with telephone numbers that are wrong or not in service. No email, chat or phone support. Apparently they just want to take your money and not be bothered. Customers... if anyone has a number please post it. I am now looking at 6 months of this tech problem.

So, I accidentally signed up for a full year of eHarmony, when I thought I was just purchasing a month. So... strike one against them for being sneaky like that. I always read over things, but somehow I still missed that I was getting charged a full year. I was under the impression that I was buying ONE month and that it would subscribe me for a full year at the end if I didn't cancel.

I suspect that back in the late 90's when Neil Warren first conceived eHarmony and did the work to make it happen, it was an honest attempt at a good idea. And that good idea still occasionally accidentally matches some folks up despite the fact it has devolved into a greedy and dishonest giant machine that is much more interested in its own interests and profitability than any actual human beings. Dr. Warren lost control of the company around 2002 when the havoc began and, in 2012, bought much of it back in an attempt to regain control of the monster and perhaps expand its scope; but, it's almost 2016 and the creature still thrives. It's overly expensive to begin with and then dishonest billing practices and lack of customer service tends to double or triple that cost.

I am writing this review in the hope that others will not have to go through what I did. My assigned matchmaker never did find me any compatible matches and I was a member for a lot longer than my trial period of three months. The only man she did find for me was overweight and bald to boot! Not exactly my idea of an attractive man (or most any woman's I bet). The last straw for me was when I sent my matchmaker some photos that I had made with a professional photographer and she sent them back to me postage due! I ended up having to pay $11.50 for round trip postage. She never told me that I would have to pay to have the photos returned. Pretty tacky behavior, huh? I think so too.

I don't believe that eHarmony's founder really has a clue about how to match anyone other than the simple-minded and unattractive folk. I've been a PAID member of eH for a long time and all I get are ugly and underqualified matches (I'm a man seeking women). However, at least before I had some sort of control about the matches I'd contact. With a recent change by eHarmony (geared to keep the customers in the dark and not complaining) I can't even figure out which matches are just JUNK MATCHES of people who just created an account for curiosity after seeing one of eHarmony's RECRUITMENT FREE COMMUNICATION WEEKEND EVENTS. These are people that just log in that weekend while it's free and never again. Thus, they generate JUNK PROFILES that eHarmony can then use to KEEP YOU "BUSY" and not complaining (that you don't get any matches) under the pretense that they are sending you "matches."

On Dec. 14th created account. Charged credit card, unable to cancel. Now, Dec. 22, been trying for several days. Discovered unable to cancel in settings if on payment plan and charging credit card for full amount, it has not been 10 days. I have to cancel credit card. Complained to eHarmony about sending me out of state matches and accessing my Facebook without permission, only contact was to be via email. I can understand first payment for 3 months, however, I can not understand payments for a whole year when trying to cancel in a timely manner. This is something the Attorney General and ConsumerAffairs should look into as credit card fraud.

I paid for a 6 month subscription to eHarmony and had the worst experience in every way with this company. First of all, for a "premium" dating site, they don't require members to post any pictures or even fill out their profiles. So if you are trying to browse your matches, 90% of the time you'll be looking at blank profiles. When I asked their customer service about that, they said that I should just trust that their algorithm said that these people were compatible with me based on our initial survey answers, and message them to ask for a picture and more information. No thanks - I'm not going to initiate contact with people who are unwilling to show their faces and basic introductory info. Despite me supposedly needing to just have blind faith in their matching system, most of the matches they sent me were outside the age and location perimeters that I had set. I set those a certain way for a reason.

No problem with their system of connecting people male and female. But to end the contract with eH is much more problematic. Their website does says just click on this button and all is well but following their instructions this button does NOT exist. I found the only way of exiting an ongoing renewal contract with this website is to cancel the credit or account I linked it to. I'd class eH as not quite a scam but very close. If they allowed for easy exit then fine. As it is I class it as yet another dating scam website.

I left this service about 3 years ago and requested they remove my picture and ad which they never responded to and never did. They are still using it and sending it to paid subscribers. Wonder how many other phony profiles are on their service.

eHarmony has an unethical auto-renewal program aimed to scam it's customers. eHarmony does not notify you when your renewal is pending to allow you the opportunity to opt out. Once they start the process, they don't allow you to cancel. (No grace period.) They essentially force you to pay for services that you haven't received yet... Nor want. They state their renewal policy is to provide uninterrupted service to their customers. BEWARE. They are just out to take your money and the customer service after the fact is non existent!

I cancelled service with them months before the renewal. You can only do it online on their site, so there is no paper trail to prove that you've cancelled. I have lost hundreds of dollars and actually have to cancel my credit card (affecting other accounts) just to get out of constant renewals. On another note - what others have written is true. For the first few days it lives up to its marketing claims of "matching" you...but after that it falls apart and responses come back that there aren't enough people to connect you to and start sending you random profiles from all over the U.S. My criteria was 50 miles around Nashville, TN... not a tiny pool of singles. Buyer beware on all counts.

Unable to communicate with them in any way by phone, no response to connect with them on line. 6 hours late to try to cancel automatic renewal (for 6 months). Mastercard eventually gave me a phone number which worked as they were very familiar with customers complaining about this company.

I signed up for eHarmony for three months on November 3rd. Since that time, I have received 127 matches, all outside of my search requirements and not one legitimate person has contacted me and the few I contacted have not responded. Really, how can this be? The only people who have contacted me are scammers. Since I paid the three months upfront in full, I cancelled my membership so when it expires in February, it will not auto renew. Since cancelling, I have a banner across the top of my page asking me to please renew my membership. It is annoying and in a place that you can easily click in error. One click and you have renewed. In addition to the banner, mix in with my matches and looking very much look the "what if" feature, I am getting boxes asking me to renew.

So I am a returning customer. I used eHarmony last year and would get 5-10 matches a day. They weren't the greatest matches, but at least I was getting them. I signed up recently for a year. I live in Florida and that was the range I used to be matched. First day I got matches that were everywhere else, but Florida. For the next few days no matches at all. I emailed eharmony that there must be a problem because I was just using the site a year prior and was getting matches everyday and all from Florida.

I signed up for eHarmony.com and was not satisfied with the service. I logged into the site and went through all of the steps to cancel my service (months before it expired). At the end I got a confirmation of my cancellation. To my surprise, they continue charging me when the original membership would have renewed! I sent them an email explaining that I had cancelled my service, and they said they had no record of it. They refused to refund me my money. Beware of them! They will keep taking money from your credit card even after you cancel.

I paid the first month's dues to open an account with this rip off site. The card I used was compromised (not by EH) so I called their customer service 844-544-3176 and gave them another card to use for billing the last two monthly fees. Instead, they closed my account without notice and refused to reopen it. All of my information was deleted by EH. I had matches that were waiting for me to respond.

Planned to purchase a one-year gift for our daughter. Aware of automatic rebilling issues, I asked that eHarmony turn off this feature. After many questions, the sales rep told me she could not turn off the automatic rebilling - either when placing the order OR after the account was set up. She said that when our daughter logged in and set up the account, she would have to give her own credit card number. That would replace my card and keep me from being rebilled next year. I asked for way for me to turn off rebilling for my own credit card directly with eHarmony - Not Possible.

Today after 3 weeks on eHarmony I called to cancel membership. No hope of getting back any of the $200 yearly membership I paid. Thinking I was going to be in the best hands... far from that. I was matched with men far far away from my area, who were not willing to start a long distance relationship. For those who were... well they turned out to be: 2 psychos and 1 scam. I guess I was not as secure as I thought. I am very disappointed for the time, energy and dedication to this. I guess "the happy ever after " is not to be found on eHarmony. Please read reviews before committing to anything.

I was matched with Rick **, claiming to be residing in Fairview, OR. We progressed to a very close relationship by email. When things didn't seem right, I went to public records on the internet, which proved he was a total fraud. His picture is still on EHARMONY, but it shows he's unavailable.

For the past 2 weeks, it's hit or miss whether I will be able to view my matches when I login. Most of the time, I get an error message "Well this is embarrassing. We're sorry but a technical issue has caused our system to stop responding." Ok if this happened for a day, it's not a big deal. But to go 2 weeks of seeing this message 90% of the time is really unacceptable. There is no phone number to call, and they don't respond to the feedback request form. eHarmony owes a refund to its members. There are many other similar complaints on Consumer Affairs. Please help!

I signed up for the one month trial with renewal unless I cancel. Well, they charged my card before their posted time line so I was hooked in on their "3 month subscription" before I could cancel! So I don't use the site, just tried it out of curiosity. Now I've paid $73 two times and have to pay it one more time before I can officially cancel and stop their auto renewal??? It's an absolute SCAM and I don't understand how they can operate like this. Their whole company stinks, the matches were all seemingly fake or have been a member for many years which is a red flag. Just stay away from eHarmony. Period.

What an absolute nightmare eHarmony is! I also have been trying to get my money back. All I get is scammers. I catch the scammers for them and they take days and days to take them off. While I was communicating with them they turned around and sent me another scammer right off the bat! They're all the same with the same stories. There is no protection with their supposed filtering system. We are sitting ducks for scammers! I also demanded my money back and just didn't get any response at all! I get the same matches over and over again. And then the few that I do get are so obviously scammers. You can tell at a simple glance. One really needs to question eHarmony since I can tell by one glance they certainly should be able to recognize this. They've been doing it a lot longer than me!

Me and 20 of my friends signed and this is the worst dating site ever... You can't even send a message to anyone unless they allow you... OKC... POF are free and a million times better... Don't pay for this scam company... It is a scam.

6 years ago, I met my Vietnamese Girlfriend on eHarmony, GREAT! We had 6 great years but she died from Cancer and I signed back up on eHarmony hoping to get lucky again. I kind of like the structured communication it kind of carries it, but this time, mostly I get a message that say "it is feeling glitchy." It does not seem to work. There is no one to contact like others have said. I sent the feedback a few times which sometime does not seem to go through, and there is no response.