Cupid.com Reviews

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About Cupid.com

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Cupid.com offers an online dating platform that aims to connect singles based on interests and compatibility. The site features search tools, messaging capabilities and personality quizzes to facilitate matchmaking.

Pros
  • User-friendly interface
  • Positive user experiences reported
Cons
  • Poor customer service
  • Difficult cancellation process

Cupid.com Reviews

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    Page 3 Reviews 50 - 250
    Customer ServiceOnline & App

    Reviewed April 19, 2022

    I reported a scammer but they don't wanna investigate it! The site is overall okay and I think it's normal that there are scammers here.. I have no illusions about dating sites at all but pls respond to complaints!

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    Reviewed April 14, 2022

    You guys need to attract more girls to your site.. I'm a newbie here and I feel the lack of hotties looking for hookups. Most of girls that I found needed relationships and stuff. Sorry, but it's not for me.. Don't get me wrong, I just broke up with my GF so I'm here to have fun. Maybe I just need to puzzle out your filters...

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    Online & App

    Reviewed April 12, 2022

    I don't normally review anything haha.. Just a bit of info for all you guys out there. Was using the site non stop for 2 weeks, but after that my local pool just drained. OK, my town is not too big, but still I was expecting more. Other than that, the site is safe, no fakes, and fun to use. I think if you're from a big city, you won't have such problems. /4 out of 5/

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    Online & AppStaff

    Reviewed April 11, 2022

    What I do like about the site is the logics embedded in its architecture. It's user-friendly to a great extent and simply pleasant to look at. Very well-done! As good as simple and that the best part I guess.

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    Reviewed April 11, 2022

    Wanna thank everyone havin' put their effort in creating such a dope site. I can imagine what a tremendous job has been done by you. You are the best. ;) And I hope you will make even better with time with new features and etc.

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    Customer ServicePunctuality & Speed

    Reviewed April 8, 2022

    The system is okay, but hey, why not add more parameters for matching? I know that some guys are here for quick dates. Totally fine, I'm just the type that wants to know the girl first. You can call me a romantic, haha… Anyways, I hope you guys see my message and think about adding that to the site. Thanks and kudos to y'all!

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    PriceOnline & AppStaff

    Reviewed March 30, 2022

    Don't understand why people say they the site is pricey.. IMHO the site matches the quality! Look, I'm not new to online dating and tried a lot of stuff, so now I can say that this site is one of the few that has quality profiles on. Girls, all folks here are real!

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    Reviewed March 17, 2022

    The site's okay, the features are a bit dull imo. Why not add something new? But I wish to say something good about it and can recommend it as a dating/chat platform for single around your place so you can try it but still nothing special

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    Reviewed March 16, 2022

    What can I say… This site will be good for you if you're okay w/ dating people in & out of your area. I tried texting locals, but there were too few of them around. Maybe it's just me, as I see many people are totally ok & satisfied w/ the site. (I'm just sharing my own thoughts here.) Apart from that, can say I'm enjoying this dating service.

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    Punctuality & Speed

    Reviewed March 15, 2022

    Ok so this site was a friend's advice and I decided, why not try it out? Signed up, filled out my profile, uploaded my best selfies (lol). One thing I noticed… some girls get tired of you pretty fast. Like, we're talking for an hour or two, and then she's gone. Would give the site 5 stars if not for that.

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    Staff

    Reviewed Feb. 20, 2022

    I've talked to all kinds of men on here and met up with a lot of them. On most dating sites, people put up old photos to make it look like they're younger. On this site, no one else looked very different from their profile, so I can't say anything. There is a good chance that I'm now in my second good relationship because of this site.

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    Reviewed Feb. 19, 2022

    I've been online dating for a long time. In essence, you receive what you put in! This isn't a half bad dating service, and it works well if you put in the effort to create a good profile. It has more members than any other dating service that I am aware of. As a result, you should be alright using it.

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    Reviewed Feb. 17, 2022

    I have not met my love here, but I am not looking for her either. I like casual relationships. I also met two good friends. Many features are limited to free users, but this is an advantage. Because of this, I only communicate with people who take dating seriously.

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    Reviewed Jan. 23, 2022

    Over the past 1 year, I had both good times and quiet days on this site. Had a couple of chats with hot women and got lucky with one of them. If you’re a man looking for the same thing, I recommend buying a subscription plan today to start browsing the user profiles.

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    Customer Service

    Reviewed Jan. 19, 2022

    I could not find a partner yet and be very disappointed in the relationship, but this dating site is a miracle! After registering, I started communicating with many people with my own problem and started dating! There is the perfect support, where you can call and solve all problems.

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    Reviewed Jan. 19, 2022

    I would recommend this website to men looking for a local partner. Although you might see some fake profiles, the majority of members are genuine and approachable. My partner and I have been together for 2 months now.

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    Customer ServicePrice

    Reviewed Jan. 17, 2022

    I have a trick for figuring out if a hookup site is worth joining. I always contact customer support. If they don't answer for days, I forget about the site. That didn't happen with this one. The guys have replied soon, and I started meeting locals here afterward.

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    Price

    Reviewed Jan. 16, 2022

    I don't like going to bars and clubs to meet singles. I prefer dating through dating sites. I don’t remember how I found this site, but I was definitely lucky. Some functions are limited without a premium subscription, but it is inexpensive. I haven’t found a soulmate yet, but I don’t regret that I joined this site.

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    Customer Service

    Reviewed Dec. 22, 2021

    If you're single, then this dating site will change it. This is a really great site for all singles. Here, the priority is the quality of customer service. Namely, a support service that works constantly. I saw several fake profiles, but I contacted support and they solved this problem!

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    Customer ServiceSales & MarketingPriceBilling

    Reviewed Dec. 22, 2021

    1st the whole site is full of bots and a scam. After you cancel payment they still charge you. It's outrageous. They still took €25 after I had to CALL them. They didn't even have a mail support and it wasn't even available in my own language.

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    Staff

    Reviewed Dec. 20, 2021

    I was alone. I wanted to change this and meet the right person in my city. This matchmaking site helped me in this. So, I recommend it for people looking for different types of relationships. I really appreciate what they’ve done

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    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2021

    This dating site is now my favorite, and everything is perfectly equipped for all users. The functions of this site help quickly find a partner for one night stand or for a serious relationship. It depends on what you came here for.

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    Reviewed Dec. 17, 2021

    Scored the date without even trying. A notification that someone liked me came, I liked back, and we started chatting. Who knows, maybe I'm just lucky. If you want to try something new and spicy, try this one.

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    Reviewed Dec. 16, 2021

    I used to have a favorite casual dating site which worked great, but then other sites started using video chat. That one didn't but it was still better than the most because I actually got dates there. Then I found this gem with awesome features and many members ready to date.

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    Staff

    Reviewed Dec. 11, 2021

    I used to spend nights trying to get lucky but would drive home alone most of the time. Thanks to this site I can first get dates and then go out to meet them. If you need help in such things then I can recommend this site

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    Ease of Use

    Reviewed Dec. 9, 2021

    I found many singles in my area. Cool site. It has a really intuitive interface. One of the best services out there now. Trust me, I have been to many sites and chose this one, pretty good from the others.

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    Punctuality & Speed

    Reviewed Nov. 30, 2021

    Life is short & I didn’t want to spend it alone, so after (unsuccessfully) trying out all the dating events around town, I decided to give the online approach a try. I really like it; it’s like speed dating, but digital!

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    Customer Service

    Reviewed Nov. 30, 2021

    Joining this platform was a cinch because all I had to do was confirm my email address, upload a few pics, and start messaging! I got my first match in a matter of minutes, and since then, it’s been a blast.

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    Reviewed Nov. 14, 2021

    I cannot believe that this site had been around for so long, and I hadn’t found it. I consider myself one of the fortunate people who found love here. I met my soulmate here, and I don’t need it anymore, but trust me – you really want to use it.

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    Staff

    Reviewed Aug. 18, 2021

    I advise you to register on this dating site if you are single and have chosen online dating. Here you can always get quality service. And their support team will always help you with any difficulties.

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    Reviewed Aug. 13, 2021

    If you are a user of this dating site, I am glad to inform you that you will definitely find what you are looking for here. This is a very high-quality service that is improving every day. You can contact support to improve the service, and be sure that they will!

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed June 27, 2021

    Literally every profile on here is fake. I believe this is an actual scam site that functions not differently than those scam call centers in India and Bangladesh. It's that bad. Then you have to call to cancel and I don't know how much worse a call could get than that call right there. Stay away.

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    Reviewed March 25, 2021

    Even as a lesser known dating site compared to mainstream apps, this site caters to all your dating needs and more. It’s definitely a hidden gem in the online dating scene. Thank You so much. You provide me with the perfect service.

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    Tech

    Reviewed March 22, 2021

    Just came out of a long-term relationship and tried out casual dating for the first time. This platform is perfect for any type of dating but especially when you want flings and stress-free flirting. Thank you everything that you provide for me without any putting back.

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    Online & AppStaff

    Reviewed March 17, 2021

    Excellent service and a very simple online dating website. I would highly recommend signing up! I met the woman I'm dating right now here on Cupid.com. Everything on the site is so awesome. 10 out of 10!

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    Reviewed Jan. 31, 2021

    I used this app two different times when I was single. When I used Cupid.com, there were plenty of cute singles, and I had really fun conversations. I got off of it because I had found my love, and I don't need apps anymore.

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    Sales & MarketingOnline & App

    Reviewed Jan. 31, 2021

    Cupid.com is the app I would recommend for dating. I really enjoy the profiles of women and the choices I get. It is the best app I ever came across in my life. I really enjoyed it. It was great experience.

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    Reviewed Jan. 30, 2021

    It's a pretty good app, especially if you compare it to another app that has bots only. I feel like if I do end up in a relation, it will probably be because of Cupid.com and not any of the other apps.

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    Reviewed Sept. 29, 2020

    I was looking for a site where I could find some women with whom to talk and this was recommended to me. I definitely loved it since there were a lot of girls, even though there were some fake profiles. But, past those profiles, I was able to benefit from all the real women who are registered and, just like me, are attempting to find a partner. It was definitely the best thing I could do.

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    Reviewed Sept. 29, 2020

    On this site I had real information about the woman who’s behind the profile and if there’s no information then that’s the first tip to know that she’s fake. This site is better than any app since I could actually get a little bit of information, which is essential nowadays to actually know the girl before contacting her. I used to meet women for hookups and, finally, to meet my girlfriend and I don’t regret it.

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    PricePunctuality & SpeedRates

    Reviewed Sept. 28, 2020

    I got highly rewarded through this site once I registered on it. I was interested in meeting some girls who were in my area and it was fast until I met both of them, which was a surprise. It takes some time until it’s possible to meet someone interesting but it’s definitely worth it.

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    Verified purchase
    Sales & Marketing

    Reviewed May 5, 2020

    I was on Cupid.com. My first day to be contacted by 2 men scam Artist who could barely wrote properly in English. Since it was supposedly a Native American from the profile, I thought maybe he was in the backwoods of California as his ptof.

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    Honesty & Transparency

    Reviewed March 4, 2020

    I was really disappointed to find out that all four women I chatted with were nothing more than scammers, employed by the site. IMHO girls are more genuine on

    http://J4Love.net, maybe because they have stricter verification process and because they don't pay the local agencies. I don't know the exact reason, but the fact is that the majority of their women are honest and real, unlike fakes and scammers from.

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    Sales & MarketingStaff

    Reviewed Dec. 10, 2019

    This dating app is all about money scam. There is a profile Arjun ** from Berlin. He is fake and involved in money scam. Please don't go by all this. They operate in groups and trap people emotionally and then promise for marriage and take money. Don't sign up...Please...

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    Staff

    Reviewed Oct. 25, 2019

    I sent chats to 3 beautiful ladies and agreed to continue our chatting at Google Hangouts. The ladies asked my picture which they appreciates and in turn I asked them too about their pictures. I was surprised it is entirely different to the one posted in their Cupid profile. All of this ladies also presented to me sexy photo of their bodies. I checked those sexy photos at "TinEye reversed images" and revealed they are photo's of porn models. These scam ladies are from Ghana Africa. Watch out. Once you're hooked they will ask help by monetary considerations and so as a reminder if came to know a beautiful lady in Cupid.com...ask right away if she lives in USA or Africa.

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    Customer Service

    Reviewed Oct. 14, 2019

    They transferred funds for a renewal after the account was setup not to do so. No replies to numerous emails even to the parent company. Now the account is suspended without notice or notice. Pursuing legal solutions.

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    Sales & MarketingStaff

    Reviewed Sept. 10, 2019

    This entire site is a scam. Fake profiles. Pop-ups to other fake dating sites. Nonstop fake people trying to contact you. Lots of bots. I would stay away from this site. You have been warned. Good Luck.

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    Reviewed Sept. 4, 2019

    Simply scammers not different than Thieves and 99.9% of the opposite Sex profiles are prostitutes selling sex for cash. I well believe they're into sex trafficking because in the process of talking to several of the profiles they were not themselves so I'll be part of taking this site down if I am asked for.... truly a waste of time, money is not important but my time very well is and for that I despise them.

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    Customer Service

    Reviewed May 18, 2019

    Loveagain is a sister site of Cupid.com. After I canceled my Cupid subscription last fall, they GAVE my banking information to loveagain.com who has been making unauthorized debits from me since November last year. They make it very sneaky, looking like it could be just another transactions. It was pure chance I noticed it today when I checked my transaction records. I have contacted customer service for a full refund and they refuse to do anything other than a free month membership despite the fact that I NEVER gave them permission to bill me for a site I have literally never gone to until today to contact their customer service department.

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    Customer ServicePrice

    Reviewed March 3, 2019

    The profiles are fake. There isn't a single real profile. I signed for the 3 day trial and they wanted to charge me more. I was cautious to do it with a card that had limited funds. If you call them, they never answer. The profile cancellation process takes you nowhere unless you engage giving them even more info. AVOID THIS SITE AT ALL. I used other sites and this is the worst I've ever seen. A total Scam.

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    Online & App

    Reviewed Feb. 16, 2019

    They do not speak clear English whenever you’re having a problem regarding your money! I accidentally hit the premium and it charged my card. Instead of them having a confirm payment button it just automatically takes your money with one accidental click. They also make like on their website they will refund your money, that’s NOT true. You will never receive a refund. Ever. And then all this occurred in minutes. I accidentally hit premium for a month after just purchasing 3 day trial and called instantly for a refund. But no it was against their policies to give refunds even if it was only a few minutes of purchase.

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    Staff

    Reviewed Jan. 14, 2019

    Paid for the service, and was unable to make contact with any other " members", whose pictures were shown. Kept getting a message to "upgrade" to contact the potential dates. I don't believe there were any other real people, other than me. It's all bots. Don't get ripped off by Cupid!!!

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    Staff

    Reviewed Dec. 31, 2018

    I signed up for 3 day trial. Wanted to cancel. The representative kept trying to talk me into another subscription. I said, “No just cancel.” This was a month ago but I see they billed me twice this month. Now the site has no number just email. I’m going to have to cancel my card.

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    Customer ServiceOnline & AppStaff

    Reviewed Dec. 5, 2018

    I canceled my subscription to Cupid.com over the phone and the representative explained they would not refund my money, and talked to me like I was ignorant. Then he tries to talk me into a free three month subscription to the site, all the while telling them I did not even want the subscription and wanted my money back. So not only did they keep my money they tried to pull money out today that was never authorized and had to shut down my card from my bank account!! These people are scammers and fraudulent. Not only is it full of profiles that you can tell are fake, but their website makes it so hard to navigate to delete your profile! Thumbs down all the way!!!

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 29, 2018

    Don’t bother going to this dating website. It is comprised of nothing but scammers and the company practices deceptive practices. I took out a 3-day subscription to check emails and messages. My bank notified me when the company made an attempt to take out more than I had authorized and shut down my credit card. The company does not allow you to cancel billing online. You have to call them. You end up talking to a customer service rep who has a language barrier. The next thing when you tell them you are not interested in their services they try to give you a 15-minute sales pitch in which you have to lose your temper informing them you are not interested.

    Shortly after you hang up from them, you start receiving phone calls from countries other than the US. Luckily my phone blocks all calls unfamiliar to me. Now let’s get to the perspective “dates”. Out of country Scammers who cannot put three words together to complete a decent sentence. Individuals who make an attempt to lure you outside of the website to communicate with you. They immediately insist on you sending them more pictures of you. I’ve come to the conclusion that they want pictures of you to create fake profiles to lure other people.

    The scammers provide you with a telephone number that does not match the geographical location that they list on their profiles. These scammers have an abundance of tricks when trying to lure innocent people and if you’re not careful and observant you can get caught up in it. Lucky for me, my employment taught me very well on what and what is not real and genuine. I don’t understand why this company along with other dating sites are not investigated for their deceptive practices.

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    Customer Service

    Reviewed Nov. 6, 2018

    I wanted the 3 day trial and they ended up taking that charge and another for 30.00. When you call for assistance, you get nowhere. I wish I had read these reviews before I got involved. Now I have to go through my bank to ensure they don't have access to my account. Lesson learned but what a big mistake. Buyer beware.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 1, 2018

    From the second I first created my account, I started getting messages from members with random characters. They don't even bother to try to make some semblance of a real name. If they do happen to have a picture in their profile, you can right click it and search for the image on Google. This almost always results in being some super model's images, and not the person in the profile. These people like and message you constantly, especially if they see you are online on the site. Then they ask you to leave the site to chat some other way, or you can give them your personal email... (don't do this, there's no way to track them once you leave the site). There were 5 people located within 50 miles of me... and I'm in a decent sized city. To top it all off, when you cancel your billing, it gives you your user ID, and tells you to call a phone number!!! This whole site is nothing but a scam.

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    Sales & Marketing

    Reviewed Oct. 14, 2018

    90% Scam Profiles - I signed up with the BBW plus size site and what I found over the course of a month is that the majority of anyone contacting me was a scammer. Note to you: If they only have 1 picture posted and they have a Masters or Bachelors degree, don't bother. If they contact you and don't have correct spelling, punctuation, grammar - yet have a Masters or Bachelors degree, don't bother. Pay attn to details in their profile description and see if the picture matches - many times that will send up the red flag. Major waste of my $50. Now let's see how difficult it is to cancel. :(

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    Customer Service

    Reviewed Oct. 6, 2018

    I joined the site hoping to meet local people. But in a age of 45-60 I had pictures of women in their early twenties purporting to be 48 plus they lived in Ghana. I’d only been on the site one hour before I thought cancel. I could not get hold of anyone. The form you fill in for cancellation and refund does not send. Finally had a call back. No refund. Just offered two months free. I said, "I don’t want to go on the site." Leave well alone money robbers!!!

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    Customer ServiceStaff

    Reviewed July 14, 2018

    I am appalled that anyone could use a dating site to blatantly steal money from innocent people. The scammers pose as interested men but the idiot conversations via WhatsApp soon makes you think that these are bogus people posing as engineers and doctors. When I tried calling their numbers they never answered but called me briefly. The conversations were very suspect and they were always in a hurry posing always as half Italian but with awful accents! As I am no fool I feel upset and violated that I shared personal stories with these idiots. The police should be informed and TV consumer programmes alerted. It seems that they are targeting older women who think may have money. What disgusting human beings. They have made me feel exposed and an old fool.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed June 24, 2018

    I joined this service because I was playing around on the website and saw that I had received messages and there were numerous interests in my profile. I signed up for the three day $2.99 trial. This did not unlock the account so I could explore the website. I tried calling their customer service and was put on hold forever and then told to press one for a callback. So I requested the callback and started researching the website (which I should have done before giving my credit card number) and found this Consumer Affairs site. After reading how this is basically a rip off scam, I called my credit card company and asked how I can prevent this company from making additional charges to my card. What I had to do was cancel my card and have them send me a new one, which is way easier than having to deal with these thieves. Lesson learned, and I'm only out three dollars.

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    Verified purchase
    Customer Service

    Reviewed May 26, 2018

    I signed up for one month to try Cupid.com. Easy enough. But a few hours later on the first day, I was online in the middle of messaging someone and was shut down and told I had been blocked! No reason given and their customer support is horrible. I get auto responses but no help AND I started getting emails from men who said they had met and seen me on dating sites. I had never heard of with UK.com. addresses!!! Very frustrating because I can’t even log back into Cupid.com to straighten this out - it directs me to a “sex in the UK” form! In addition I was automatically upgraded adding to the expense without my knowledge or consent charging me $31.96 instead of the $23.99 I agreed to.

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    Reviewed May 24, 2018

    This site makes it so difficult to leave, and having tried to do so within their complicated system several times, I FOUND I WAS STILL BEING BILLED! I was promised a refund, but then they changed their mind. Stay clear, not just because of the above, but most of the contacts seemed to be gold diggers... You have been warned.

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    Staff

    Reviewed May 22, 2018

    I set up two separate accounts to test their site. One page I used a random photo of a horse in the wilderness. The other a picture of Tom Brady. Both accounts instantly received 20-30 messages but no profiles views. Which means the messages were sent by bots or people who never even looked at your page. Falsified profiles aimed at getting you to upgrade subscriptions. PLEASE SPREAD THE WORD THAT CUPID IS A SCAM SITE. THEY PREY ON LONELY SINGLE MEN. Don't be a victim.

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    Customer ServiceContract & Terms

    Reviewed April 11, 2018

    I set up a profile and paid the subscription. I found the website busy to say the least, with masses of messages and solicitations arriving from all over the world. I cancelled the subscription after 2 days, using the 14-day UK cooling off period as prescribed by consumer legislation and documented in the Cupid.COM Terms of Use. Cupid neither issued emails when accepting subscriptions nor replied to requests to cancel subscriptions. Although the account was downgraded, they did not return the subscription. Instead, a similar account was opened at LoveAgain.COM and it seems my refund was used to fund that account, but without my agreement.

    I have kept the emails I sent and the automated response Cupid.COM sent, so there should really be no problem. I must remember to ask my bank to block them from my account when I put in a claim. My experience is that Cupid.COM does not operate according to their own Terms of Use and therefore I feel justified in stating that I found it to be operating outside of applicable law.

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    Price

    Reviewed April 10, 2018

    I am single and 60 and signed up for a 3 day trial period at a cost of $2.97. But... after the time period was up, I checked my bank statement and saw I had been billed $29.99 for another month. This isn't right to do to someone. I never signed up for anther 30 days on this site. Their billing and debit to my bank account caused me financial hardship as I was not expecting this charge and it caused me to bounce other bills that I had expected. The quality of men on this site leaves something to be desired too - so DON'T SIGN UP FOR ANY ONLINE DATING SITES UNLESS YOU READ CAREFULLY THEIR BILLING POLICIES.

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    Verified purchase

    Reviewed March 3, 2018

    But the biggest trouble is their Wingman actions, who will find a slight match when you’re offline and tease them with cutest, stupid sexy opening lines. May work for person who will date a farm animal, but hooks you up as if YOU said the words, thus leading them on, I’m 65, no prude, but at times have been mortified to “see a man they’ve hooked me up with and you feel you have to say something. I canceled my membership in less than 24 hours, it still working. Also Zoosk will nickel and dime you to death. Going to Match and/or eHarmony! These are much better although I haven’t done this since 2004.

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    Customer ServicePriceStaff

    Reviewed Jan. 12, 2018

    I set up an account with Cupid.com on 1/11/18, went through the whole process and tried to upgrade membership, had issues with PayPal and when I went back the PayPal option was no longer available... I reached out to the admin e-mail as the site instructs you to do so, and a get some generic reply message about, if you would like to cancel your account follow the steps in settings. I replied back that I didn't want to cancel membership and explained about the no PayPal option any longer. And because I had answered all of their interest questions the 50% pricing was available.

    On 1/12/18 I called the customer service number and spoke to someone and they put the PayPal option back, however the pricing that was up now was the higher amount. I referenced that I should have the 50% off pricing and the representative said, "Oh, that's only good for the first day of the account." I said, “There were problems with your site and I should still be able to have that option.” She then became aggressive in her tone... And started with their scripted **. I asked to allow me to talk and had to interrupt her several times to seek that. With me saying again, “That isn't fair that I'm not able to get the 50% off pricing because of your site's issue.” She proceeded to tell me, I'm only able to use their fee option since they aren't accepting any type of payment from me... Which confused the hell out of me!

    I asked for an explanation and she was rude as ** and said we can choose who we want to accept payment from or not. And when I asked for an explanation again, the ** hung up on me!!! I called back waited on hold forever and when the line was picked up, they hung up on me again!! I would stay as far way from this site as possible, RUDE ** PEOPLE, and ** customer service! Sorry had to vent, that sort of service pisses me off! Hope this review helps prevent someone else from having to deal with them!!!

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    Price

    Reviewed Dec. 19, 2017

    STAY AWAY. Scammer Cupid.com are thieves. BY ALL Means stay away from cupid.com. If you choose the 3-day trial for $2.97, they will right away charge you for 29.99, 23.11, 2.97 or more at the same time, claiming they added extra features that you never asked for. Plus they will contact you with staff profiles (posing as real dates) to get you to sign up for their services. Plus there are plenty of fake profiles, just to name a few. DO NOT GIVE THEM YOUR CARD INFORMATION. Beware.

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    Reviewed Aug. 16, 2017

    I have not found a "decent" date. Meaning this seems to be a married man hook-up site. They either are "widowed" or their marriage needs spicing up. It is not the site's fault. I understand that but really screen your matches carefully. I have since given up on dating sites.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    Stay away from this site!!! It's filled with SCAMMERS!!! The guys are all widowed, live out of state, and look like models but they are really creeps sitting in Nigeria. They claim to be civil engineers, widowed with a young child, conveniently working overseas saving the world! They give you a song and dance and fall "head over heels" with their victim. My scammer thought he had a live one... Wrong. It's embarrassing as it took me a week of texting the creep to wise up and do a little homework and found the poor guy he was pretending to be. Thank god he didn't get a CENT out of me!! Beware!! When you try to cancel your membership you have to call a number and the person on the other line could barely speak English and argued with me about cancelling. It's really a shame that these dating sites are just overfilled with scammers!!! I would rather be lonely and single!! Save yourself the aggravation, time and money and stay away!!

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    Customer Service

    Reviewed May 7, 2017

    When I first signed up and created my profile on Cupid, somehow my gender selection was wrong. After uploading some of my photos I checked my profile and saw it read "male". I went through the steps as prescribed on Cupid to request my gender changed to female. I looked back at my profile and saw my uploaded photos were gone so I uploaded again and went through the steps to request my gender change on my profile. (Requested gender must match your uploaded photos). Well, since my uploaded photos just disappear, I am in a conundrum. After several messages to Customer support, have received no response. My next step is filing a complaint with the state Attorney General's office.

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    Sales & MarketingStaff

    Reviewed March 12, 2017

    I had a paid account with this website for year. During my (6 months + 6 months) one year membership, I received chat and messages from like 500-600 women. What a coincident, all of them were African scam. What more interesting, people I reached out myself also were scam. Spend some hundred dollars to see how deep it goes. Turn out it's infinite...

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    Verified purchase

    Reviewed July 21, 2016

    I joined Cupid.com and realised immediately that I had made a mistake (literally 10 minutes later). The terms and conditions stated that I had 14 days to change my mind. I was relieved that I was well within this timeframe and seeing as I didn't activate my account I assumed that my refund of £30 would be made within 24hrs. 10 days later, I have not received any acknowledgement or any contact from this company. I would like to exercise my consumer rights and for my money to be return to me immediately.

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    Reviewed April 17, 2016

    Cupid.com has many scammers trying to rip people off.

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    Customer Service

    Reviewed Feb. 12, 2016

    Cupid.com stole money from me and I never signed up with them. I don't know how they got my information or my credit card number. They took 140.00 out of my account without me knowing, did not get any emails with an account name or password but yet they took my money. How do I get my money back and put a stop to future scams.

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    Reviewed Sept. 15, 2015

    Cupid is a criminal operation. Most US banks will not let you use their credit cards to sign up for a reason -- Cupid will renew your paid membership even when you have an end date. They hide the place where you get to stop the subscription. Most people have to google to find the page. It is also filled with romance scammers -- and they are not removed even if you report them. I know, I've reported them and they were never removed. If you want waste money join. If you want to meet real people go somewhere else.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 15, 2015

    I had written you about Match.com and the various foreign men that tried to scam me. Well I decided to also to go to Cupid which I believe is owned by the owners of Match.com and also Zoosk. My results were horrifying. I found many profiles being shared amongst the three dating sites. Many of the men's backgrounds as far as where they lived, their name, phone numbers, their age, and if they were widowers or married, proved to be inaccurate or false information given by them. Some of the men I questioned all seemed to be in business for themselves.

    When I asked to meet them they were either too busy working either in or out of the country or did not show up. I then decided to tell each one that said how much they really liked or loved me that they had to show me a picture ID or license and a bill with their address on it to prove to me that they were who they said they were. Well guess what happened? These men who were so in love or liked me a lot completely dropped off the face of the earth and even their phone numbers are changed. These dating sites are not providing the consumer a true picture of these men. They could do some basic things to make sure we get the dates that we deserve and the service we paid for. I think it there is fraud going on here and the people getting hurt are us the consumer.

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    Price

    Reviewed May 18, 2015

    I'm appalled in the inconsistency of repeat billing dates as it appears Cupid are winding the clock back on every anniversary by a factor of 3 days - suggesting there are thirteen (13) months in a calendar year, not the standard twelve (12). I agree to pay fees on a monthly basis but at the same date during the month which has not happened. It's equally frustrating making multiple formal requests (with visual pictures) outlining your billing policy page is faulty or perhaps simply does not exist. I have clearly stated in my correspondence, you have failed to supply a copy of your billing policy, complaints procedure(s) or refund of my account. You have failed to notify myself of any price increase(s) plus have not supplied any receipts for payments taken.

    The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applied from the 13 June this year (2014) and set out new rules on information to be given to customers, the cancellation rights which your customer will be entitled to, and the express consent needed before you can charge for something. The only receipt I have is 16th March 2015 stating one month's membership (inc communications upgrade) which expires 15th. Please explain why fees were drawn down on the 13 April and then on the 11th May 2015.

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    Customer Service

    Reviewed Jan. 8, 2015

    I joined Cupid.com and paid, as I thought, for one month. Somehow it added £14.90 on as Premium Membership which I didn't want. I sent an email and I then had an email saying my membership had been cancelled. I queried this. Having then looked at the calibre of people on the site, I decided for a full refund which I requested. Despite putting the acceptable mileage from my home and age group of men, I was getting communications from as far as 250 miles away and young men younger than my eldest son. The whole thing seems a total sham. Despite repeated requests under the distance selling act for a full refund, all I am getting is emails offering me special deals with their other sites. I had one email saying they were unable to trace my payment. I have referred this now to my credit card Company. They also operate under different names including Over 50 dating which is what I joined.

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    Reviewed Dec. 5, 2014

    LOL, terrible site. Tons of scammers from Nigeria and Ghana.

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    Staff

    Reviewed Nov. 30, 2014

    I canceled membership 5 days before the deadline. Still got charged, apparently just like many other customers. If you people are serious about protecting consumers, these people (Cupid.com) should be investigated and put out of business!!!!

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    Customer ServiceSales & Marketing

    Reviewed Oct. 13, 2014

    These guys are scam and people like this have ruined internet. Fake profiles galore. Customer Support claims to help but they do nothing. Nobody is sending us emails except BOT. They will not cancel account. They will not refund even though within 24 hrs I contacted them this is BS. Some reason, over a month now PayPal hasn't refunded. Guess Cupid ** have convinced them they are legit. I am back to PayPal regarding. Much better chances/opportunities at your local bar. Good Luck.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed July 22, 2014

    I want a complete refund of $** ... and here's why: Scammers, scammers, scammers. I know that there's been contact with hundreds of people. I've marked many as scammers with the system as they exchange contact information with me. Then in private communication, they send photos that they claim to be themselves. When I use a reverse image search tool at Google I see within a few seconds every site of each photograph they've sent me exists in a ** gallery of a known ** star.

    Know that I've reported 35-50 accounts as scammers. And I know there is double (or maybe triple or more) that number that I could have reported as scammers but forgot their Cupid.com login to know which Cupid.com account is was what specific scammer. I noticed that all accounts that contacted will have a Cupid.com location here in the USA or even Europe. They are never in the USA or Europe (that I've seen). They eventually present evidence of coming from Ghana or Nigeria (by looking at email headers or they admit it themselves in private conversations arranged elsewhere).

    There were even times they'd ask what I was doing. I even said 'finding scammers'. They ask what a scammer is… I tell them. Then they reassure me that they aren't a scammer and I won't have a problem with them. They declare they are new to the internet and internet dating, and I'm the first person they've ever talked to. Then within a few minutes, they do the same thing as the other scammers. They send photos of a known ** star to hook me onto the looks of the ** star saying they are that person. I catch them in their fraud and identity theft, confront them with it, and they break contact with me. That is when I'd report them as a scammer on Cupid.com.

    If someone were to have told me Cupid.com was a gross waste of time, energy, and money before I joined and paid for it, I'd have never done it after knowing what I know now. I wouldn't be so upset if there was one genuine person a week over the last 90 days. That'd have been 12 people that could be real. But that wasn't the case. I had one that I could report with high confidence to be a real person. All the remainder of those that chatted or winked at me was a scammer... which is hundreds of people. Yes, literally hundreds of people. With a Cupid.com app on my smart phone or tablet, I can connect with 20-30 scammers in a day pretty easily, which makes a couple hundred in a week; and I suppose into the thousands of people had I done it every day for the whole 90 days.

    Had I not been so good at detecting the scammers and stopping them before they could actively pitch me on an idea to send them money to bring them to the USA, and I was gullible (like many people on the internet is), I'd imagine I'd have been scammed for thousands of dollars. I imagine there are hundreds (maybe thousands) of people that are unsuspecting members of Cupid.com that are being actively scammed as we speak. Even though Cupid.com is not responsible for the scamming, they are an accessory of the scammer to get more business via the availability of the unsuspecting clients at Cupid.com that have well wishes of good things to come.

    Please refund all monies spent at Cupid.com. If Cupid.com had better methods to patrol/police/validate those that are signing up, then it would not be such a scammer-rich environment. There might be some success with romance with a few. I'd not be surprised that one success occurs after hundreds or even thousands of more successful conversations and transactions of fraud/identity theft. Please refund $** immediately. I think I've been patient long enough.

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    Reviewed June 3, 2014

    After doing the free search, there were a couple of people I wanted to contact. So I paid the $12.00 one year fee and also the fee so they could contact me for free if they weren't members. So, I set up the search so that I could message and they were gone. Where before I had paid, there were maybe 20-30 members in my area, now there was only one.

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    Reviewed March 14, 2014

    This site scammed me. I signed for one and got charged for three, for seven months.

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    Sales & MarketingPrice

    Reviewed March 2, 2014

    Very dissatisfied overall. Was charged far more than advertised for a site that didn't work well at all. Save yourself a lot of hassle. Avoid Cupid.com.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 17, 2014

    Horrible online dating website. All woman (as I am a man) I met on site lied about where they were located. If you actually got a response it was also a total lie - women just trying to bilk money out of you. If you did send a response to a person, there would be no response and then if you moved forward that person's picture would be associated with a different domain name and a different state - country - area. TOTAL SCAM. Plus after the first day of realizing I had been scammed I tried to deactivate my account - cancel my subscription and there is no way to accomplish this. STAY AWAY FROM THIS SITE. TOTAL SCAM.

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    Reviewed Nov. 13, 2013

    Same experience as all these other comments. Paid £3.00 for 3-day trial in Sept 2013. Just got my bank statement on Nov 11 2013 and over £100 has been taken out. They are not interested in any of my complaints and they maintain I asked for upgrades to my 3-day trial WHICH I DID NOT. Steer well clear of these rogues. I'm only happy I spotted these withdrawals from my account before they fleeced me completely.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2013

    A warning to others, don't use CUPID PLC!!! I joined a dating site Blackmatch.com back in April 2011. I paid for a 3-month subscription costing £40.78 on a trial basis. The site was a waste of time. I had no messages or little response so I cancelled my membership and repeat billing before the membership expired in July 2011. I cancelled online. It was a complicated procedure and misleading. When you clicked on the link "cancel repeat billing", it said "Thank you for staying with us!" A total con! I carried out the online instructions and as far as I was concerned, I thought I was no longer a member. I didn't use the site again after July 2011 or the service. I left and joined a different site. I forgot all about it until I realized there was money being taken from my account every 3 months. They had continued taking 10 more payments of £40.78 and had taken over £400 after I'd cancelled my repeat billing.

    Unfortunately, I am a busy single mum and I don't always have time to check my bank statements and I only just noticed recently. They are saying that I didn't cancel and they are refusing to give me a refund. They deliberately con and exploit vulnerable people, and companies like them shouldn't be allowed to get away with it! They show no respect for their members. I am a single parent on a low income. I can't afford to lose this amount of money. They make it deliberately difficult to cancel so they can carry on taking money. I feel robbed. They hardly ever answer the phone. You can't speak directly to the billing department. It's all a con. They are nothing but robbers! I was told I had to wait for an e mail and they said they couldn't refund me. Trying to make out that I hadn't cancelled. If there had been a technical problem, this wasn't my fault. Any professional company would refund me. I have consulted my bank to pursue the dispute on my behalf.

    Cupid PLC can't be trusted. They have taken money for a service I wasn't using. I have also been sent a false fake profile by them to try and get me to sign up with another dating site. It was a picture of Simon Cowell sending a message with a different name. How stupid do they think I am? It's an insult to members' intelligence. Would Simon Cowell really be messaging me, a 50-year old single mother? I won't be using any of Cupid's dating sites again. I will continue to fight for a refund. How many more people are they doing this to and getting away with it??? Don't use them and please don't be robbed by them like I was!

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    Staff

    Reviewed Sept. 7, 2013

    I selected this site to meet and correspond with females in various countries. I signed up for the FilipinoCupid and BrazilCupid sites. Initially, I believed the interests sent me were real until I notice after about 2 weeks that the only ones interested in me were 70-80 year old substance-dependent widows. The attractive females never did reciprocate the interest, and many profiles were turned off.

    I am a very attractive and successful 55-year old doctor. The pictures on my profile are recent ones of me in Hawaii taken last month. I will be living in Hawaii next month. Additionally, the photos are verified using my driver's license photo and personal data. I am disappointed in the website, as it appears to be a bait-and-switch scheme. It does not enhance my belief in people or internet businesses.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 5, 2013

    Loveagain.com is an online dating site, and just by its name which sounds quite authentic; however it promotes a false sense of intent. The website is affiliated with Cupid.com and has mastered the skill of deception. I'm very cautious with online dating sites for many reasons, but this one fooled me, hands down. I didn't commit until several days later, and while I had my incomplete profile (unpaid), I got bombarded with emails of beautiful woman, and average looking, winking, showing interest. I wasn't able to read until I paid the website. Fair enough, it seemed. After all, the sites looks good and plenty of serious women engaging. But I was wrong. The minute I paid for my membership, all the mails, winking stopped. I responded to all those emails, and never got a response back form either, and trust me, it's not a lack of writing skills or looks. I haven't even gotten an email for several days now. The only ones I'm getting is another site called Naughty.com - don't know how - my guess is that it's the same company - with the same format. At that point, I knew I got deceived. Nothing I can do now, but endure the small loss; however I gained a lesson!

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    Customer Service

    Reviewed July 31, 2013

    Much like somebody else has described here, you will get fake contact notifications when you sign-up with your email in order to hook you to subscribe in order to respond back. On top of that Cupid.com has many similar sites they will try to get you to subscribe to using same tactics. They will not refund your money once you purchase the service, just try emailing or calling them. Really disappointing. You have to be so careful with dishonest websites doing these things widespread. This site is just the tip of the iceberg for similar sites I've encountered in the dating community. You have to do your research for complaints on ANY dating site now because this is so widespread. This is how the internet is now.

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    Customer ServiceStaff

    Reviewed July 20, 2013

    I was introduced by a friend to single parties organized by Speed Dater, an online meeting website (owned by Cupid plc) that is also organizing single events in London venues. One day I realised looking at my bank account statement that the website was charging me even though I have never been interested in online dating. It appeared that I had forgotten to uncheck a box that was giving me a free access to the web services for a month while booking for a single party event.

    I called the company which initially refused to give any refund. I reiterated that I never intended to register as a paying online member. I had to exchange many emails to be granted a refund and I found the argument unpleasant. This is when speed daters staff really started to wind me up as I really dislike this kind of commercial attitude on the internet (you suddenly get charged for services you never willingly agreed to subscribe to because you missed a small asterisk somewhere).

    Subsequently I registered for speed dating events and decided to use the guarantee given to clients to claim a free event if they chose not to tick anyone during the speed dating. I didn’t tick anyone and asked for a free entry to another speed dating event. Still I have decided to stay in touch with some of the ladies I was not interested to meet as dates but simply as friends.

    Speed dater company is so greedy that they decided not to give me a free access to another event on the basis that I had contacted some attendees which suggested that I wanted to date them. In fact it is indeed written in their general conditions about activating the guarantee that If you are seen to be handing out business cards, exchanging contact details or sending site messages to event members, this suggests you do wish to see members again. Such acts will forfeit an activated guarantee. Who reads such TCs?

    They spy over your shoulder and read the messages you may exchange with some attendees to withdraw their guarantee. You have been warned! I haven’t heard of any other speed dating company having this attitude. This is where Denise comes into the picture. I will be charitable and call her Denise even though this is not her real name. Denise organizes events. Denise became very upset because I had tried to use the guarantee to book a free event (for which I initially paid no less than 20 quids!). Denise said that she would not allow me to attend any other event! Denise is strict.

    Very recently I decided to join a friend into one of those single party events. Denise denied me access; it appeared that she thought she was remembering me pretty well. She has also refused to give me any refund. Frustrated Denise? Frustrated of handing over locks and keys during those events after so many years with the company? Denise must have handed over locks and keys for too many years. She is upset. I cannot blame her. Who wouldn’t?

    More seriously I think this company is has-been. They didn’t manage to reinvent themselves. They treat clients like money bags, enroll then through dodgy commercial practices into paying sections of their website, claim they offer a guarantee but are keen to withdraw it at their discretion to cash in as much as they can. Times have changed, new business models appeared. Many new comers on the lucrative single market industry offer FREE single parties. They organize nice events called laissez-faire. Their motto is exactly the opposite: they don’t ask for money or for you to be even registered (so no need for you to check that your credit card is charged after a while for unwanted subscriptions!). Moreover they don’t spy on you.

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    Reviewed July 16, 2013

    Someone phished my credit card and signed up for a 3-day trial on Cupid.com. I let them know as well as the company that bills for them and they refused to refund the $5.10 as they said they have a 3D secure password that prevents fraud so I must have been the cardholder. Unfortunately they are in the UK so I have little recourse.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 28, 2012

    I signed up on this website sometime in November. It's a scam and let me explain their modus operandi. Almost all the decent profiles on this website are fake. They have profile images picked up from the Internet (and you can confirm this by reverse looking up the image on Google). It is definitely a fraud scheme. You will receive a lot of emails from many genuine-looking people till you don’t sign up (all the content in the email will be hidden, the profile image of that person will be so tiny that you wont discern anything). Every day you will get an email you are popular and you should pay them money to contact people, all fake and obviously bots!

    Once you sign up, these emails from seemingly real people stop coming. You can also notice that the profile images are photoshopped or fake (because they now let you see the bigger image). Most of the traffic that lands up in your inbox now is spam, sent by the website itself (they provide a lot of ways to multiply traffic like send to all, sending an email to everyone when someone joins etc., etc.). They also automatically sign you up (without your permission) on their many sister websites (cheekylovers, wildbuddies etc., etc,) and you start getting the same type of spam from them, all begging for you to sign up. Horrible extortion scheme. I am sure there are better ways of making money than playing with people’s emotions. The profiles of the people are not genuine at all; they are all fake people who have posted their profiles.

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    Customer Service

    Reviewed Dec. 10, 2012

    I found the site very confusing. It's not at all user friendly. The selection of men were very poor (creepy in fact). You are re-billed even if you cancel your profile. You must call an 800 number with a long waiting list. And refunds are never issued. CS is hard to understand and hear. It is as though they intentionally make it difficult to speak with them. Pof.com is everything this site is not.

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    Customer Service

    Reviewed Oct. 5, 2012

    I tried out the 3-day trial for Cupid, and it was an okay site. The problem came when I tried to cancel the automatic renewal billing. I had to call a 1800 number and spoke with someone in India. To make it worse, I could barely understand her. I explained that I wanted to cancel the automatic renewal. She agreed and signed me up for a 1-month free membership. When I questioned her about the membership, she told me that I would be automatically billed at the end of the membership. Again, I told her I wanted to cancel and did not want automatic renewal billings.

    To make a long story short, I ended having to speak to her manager to stop the automatic billing. My account is now closed and I've deleted my profile. All I can say is that it is a billing scam. They make it extremely difficult to stop the automatic billing and take your money that way.

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    Customer Service

    Reviewed Sept. 8, 2012

    I am embarrassed to say that I signed up for BeNaughty (affiliated with Cupid) on a three-day trial. I very quickly realized this was a bad idea and tried to cancel my subscription (they force you into a recurring subscription unless you cancel). I both used the online process to cancel and called Cupid. I was told at the time that they were sorry that I didn't like the service and offered me one month free. I thought I had made it clear that I wanted to cancel and thought they were just giving me one month's free service in the hopes that I would change my mind and sign up again. In fact, what they did was to not cancel my subscription at all.

    I was billed again after a month. I called them again and was told that my online attempts to cancel had not been done properly (they have some elaborate process they make you follow to cancel a subscription). They then told me that no, even though I'd called to cancel, they'd offered me the free one month and that was meant to keep me signed up. I had to be extremely blunt in making it clear I wanted to cancel my subscription before they did it. I just want to warn others to be very careful with these people as in my view, they are sneaky and dishonest and will do whatever it takes to try to keep billing you. Do not accept any deals or offers from them if you want to cancel your subscription.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 26, 2012

    I was absolutely horrified recently when both a customer along with friends and family informed me that they had seen dating agency advertising banners on YouTube and Facebook with my face. I was sent copies of these advertisements and was furious that Mature Dating UK was using a picture of me to advertise their company. I found out that this company is a subsidiary of Cupid PLC and immediately contacted them. Upon relaying my complaint to the call advisor, I was told in very poor English by a call representative Isaac that he would not be passing this onto management and I would have to put my complaint in writing. I explained this was unacceptable as this false and unauthorized advertisement is damaging to my image. Isaac did not apologize nor seem bothered by my distress.

    I tried to contact Cupid PLC on several other numbers; however, there was no call attendant available. Finally, I was able to locate their solicitors and contacted them through this route. The solicitor in turn contacted Cupid and I received a non-apologetic email back explaining that I had joined an online dating agency back in 2011 and as part of their T&C's, they can use my images as they please. I was absolutely dismayed for several reasons. The first being that although I do recall joining an online dating agency at the beginning of 2011, I ended my membership shortly afterwards (mid 2011) and have been in a relationship with my current partner since. It is ludicrous that they can use my pictures when I'm not even an active member. Secondly, surely this is false advertising for Mature Dating UK, as I was only 28 years of age on the picture and I have never been a member of this particular website. Finally, had the T&C’s been clear that they can use my picture for advertising for whatever websites they please and whenever they like, I certainly would not have shared my pictures. I am horrified to think how many other people could have their reputations tarnished by this exploitation and wonder how many members Cupid PLC would actually have if it made it very clear of its unacceptable intentions.

    I have since received an email back from Cupid PLC detailing their T&C’s and accusing me of logging onto my profile as recently as the 17th August 2012! I categorically deny this statement and to add insult to injury, I was actually in New Zealand that particular day in hospital with my fiancé for an ultra sound on our baby. Their claim is ridiculous and proves their information is clearly unreliable or they are simply not a trusted company. I would advise anyone who is thinking to join any dating website to check the T&C’s carefully and avoid anything to do with Cupid PLC at all costs! I have included what they sent me below and I continue to pursue them for an apology: "License to your posted content - By posting information or content to your profile pages or any public area of the site, you automatically grant, and you represent and warrant that you have the right to grant to Cupid an irrevocable, perpetual, non-exclusive, royalty free, worldwide license to use, copy, publish, display, reformat, translate and distribute such information or content and to grant and authorize sub-licenses of the same. You further waive any moral rights you may have in any such information or content."

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    Customer Service

    Reviewed July 2, 2012

    I logged in at Cupid.com, but my I.D. somehow arrived at BeNaughty and at Wild Buddies too. All three are Cupid PLC sites. Numerous emails were received from attractive younger women not in my city or even my country (Australia). Usually, they suggest that I email them at a Yahoo email to privately chat and receive private photos. I haven't done this step. If I request a meeting, they then never contact me again. But a few days later, another set of girls contacted me. Several months here being stringed along, I am now in the process of trying to leave all these sites. I suggest strongly that these sites be avoided if you are looking for a dating site.

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    Customer Service

    Reviewed June 15, 2012

    I registered on Cupid.com nonlinear for free and never paid to upgrade my membership. I got daily email notifications that I received flirts. One day, I received a very disgusting email from a guy. I quickly went nonlinear and saw that I was on a meat market site called GetNaughty.com. I was horrified and called the 1-800 number and spoke to someone that definitely was not from the USA. He said that when you join Cupid.com, about one month later, they automatically put your profile on other sites they own. I was so angry. My picture and town I live in were on a ** site! I immediately cancelled everything and demanded to be removed from all their sites and wanted email confirmations on all of them which they did.

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    Customer Service

    Reviewed Feb. 23, 2012

    I signed up for a month's service. From the first second, I was inundated with spammers and scammers working to get personal information. The site was asking me to pay more to read certain emails from elusive people near me. It did not matter how many times I wrote a profile, it would never post. All my matches were scattered through out the world and not near me. I got the opportunity to read through some profiles. Some said thing like "Please do not contact me. I can't delete my account and I get billed to my credit card when you email me!" and others that say nothing at all, no pictures. Oh yes, and be very careful what you click on, you will be charged extra. Yeppers, I have had my account for 14 hours and what a nightmare. Please save yourself your time and your money. Use a trusted site and not this one.

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    Staff

    Reviewed Nov. 19, 2011

    I subscribed to a 3 day trial membership and canceled before the end of the membership. They claim I didn't and have withdrawn full membership fees. What caught my attention to this matter is the fact that they withdrew 2 membership fees in 1 month. On further review of my bank statements, they withdrew a full membership fee the same day as the trial fee. In the communications with Mr. **, he asked for my bank records. I have sent him 10 e-mails with the records attached, and he continuously claim that he didn't receive them. I sent them to Nichole ** from the same department, and was not told she didn't receive them. I finally asked for a fax number and was told that I could not be given that information. I tried sending the files to other addresses with no problems at all.

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    Customer Service

    Reviewed Nov. 14, 2011

    I signed up for a 3-day trial membership & canceled before time was up. On the day they took the trial fee, they also took a month's membership fee. What brought all of this to my attention is that, this month they took two payments out of my bank account, two days in a row. The only response I have received is that they will not refund my money, because I should have canceled before the end of the trial period.

    They offered 6 months membership, but after I declined there has been no other communication from them, except for the automated ones. They have not addressed the issue of taking a full payment on same day of trail payment, nor that two payments were taken on the same month. That is what brought this situation to my attention. I have requested a fax number in order to fax my bank statements showing my claim, but still, only the automated response. So, they took $140.00 from my bank account, for something I did not use, except for the trial membership period, which was only $2.97, of which I do not mind having paid for.

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    Reviewed March 25, 2011

    This is rather a success story than a complaint. I thought other members of your page have the same problem and might find help with this.

    I joined Cupid.com, a dating site in the U.K. I was fairly uninterested, never updated for a full membership and was hardly on there. After a few weeks, I suddenly realized that I got emails from other dating sites, saying members want to meet me, etc. When I clicked on there, I saw that I suddenly had an account on these sites including my photo, though I never joined there. As the layout of all sites was very similar and the process of deleting the accounts as well, I did some research and found out that they are all run by the same company (Cupid plc). On there about us, they write: "The group's most heavily visited websites include: **, **, **, ** and **. The group also promotes the niche brands **, **, and **. By the way, I was a member of almost all of these and more!

    I now wrote one crispy complaint mail and threatened them with legal consequences pointing out that I already contacted the citizen advice bureau with this matter and the next morning I had 13 emails in my mailbox saying that my profile was deleted.

    The practice of copying a photo and put it on other site is pretty criminal in my view. That's why they probably reacted very quickly. If you have the same problem, threat them with legal consequences and that seems to work. Their contact details can be found on **.

    As with most dating sites, it takes ages to delete a profile. I had to do this about 6 times and as seen above, hardly had a third of all my unwanted Web entries deleted. I am quite happy that my threat was successful.

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    Reviewed Dec. 7, 2010

    Someone has taken a photo of me and posted it on cupid.com without my permission. What are the proper authorities need to handle this matter and complaint? Thank you.

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    Cupid.com Company Information

    Company Name:
    Cupid.com
    Website:
    www.cupid.com