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218 Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 4, 2018 is a great site. I love the opportunity to find people to talk to or even meet. Many site offer the opportunity to meet new people but no other site is as easy to manage and navigate as this site. I like how much effort was put building a friendly site like Chemistry. I really enjoy every piece of it and will recommend people to visit at least once Sometimes you have to be patient and take your time reading so that you can find the right candidate do not discard yourself. Continue trying.

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Verified Reviewer Verified Buyer
Original review: April 20, 2018

My experience with was horrible. Are used the app one day that signed up for six months and found that most of the profiles have no pets and no profile. Horrible service. It’s also the field with advertisement. It's not a user friendly. When I called two days later to get a refund they told me no because I used it one day on one person who seems to not be a real person. So before I went any further I’m trying to figure out how this works I just thought I’d would go ahead and cancel delete my file and get a refund.

Their customers service could barely speak English and told me are used it one day so they cant I give me a refund. I asked for a supervisor. They told me there is no supervisor. I asked for a refund again and they told me, "There are no refunds. I’ll have to disconnect the call now" and hung up on me. I called back and the exact same thing happen. I do not think it’s fair to take someone’s money for a six month subscription that was used only one day and the customer is very unsatisfied with the app in most customer service. I want my money back minus the one day that I used to show some customer satisfaction and make an exception for customers who are very unhappy with your service.

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Verified Reviewer
Original review: Feb. 20, 2018

I started with a 'free account' and within 1 week, 15 people showed interest, but you can't communicate with them, so I joined. Most were 'bots', FAKE PEOPLE who could only type "Hi" or "How are you?" After paying, I get 1 person a week, sometimes one person every two weeks, who wants to communicate with me - showing uses bots to draw you in.

2 people found this review helpful
Verified Reviewer
Original review: Jan. 20, 2018

Terrible products Watered down or mixed wrong. Also, delivery was 3 weeks late and they refused a return stating I'd pay for shipping both ways, a restocking fee, and a handling fee. ANNE ** is a nightmare completely off her nut. Save yourself time, money. Go to BULK APOTHECARY.

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Verified Reviewer
Original review: Nov. 6, 2017 I have been trying to get removed from this website. All phones numbers are phony. I signed up for 1 month and they immediately charged me for 6 months. I notified my bank but it takes time to dispute. They should be shut down. This is an outrage that they have my credit card info and they have no way to be reached.

Thank you.

8 people found this review helpful
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Original review: May 4, 2017

Just like most of these reviews, is a SCAM. DO NOT SUBSCRIBE. The company is just a cash cow to generate money from people looking for love. There are no real people (men in my case) on these online dating sites. Everyone is a scammer. I lead on a scammer for a while to see where it would go. He said he was Dutch and an oil drilling consultant. His mom was Dutch, his father American but he died when "Van" was 3. Van moved to the US four years ago and lives in Falls Church, VA. But, as a researcher, I looked through property records etc. and no one by his name came up anywhere in the US.

Most of his emails were about what he wanted in a woman, what love meant to him, etc. It was obvious it was scripted and he didn't respond to my questions fully. Soon he said he was working on a contract in Cape Town. At that point, I asked him to send me a selfie with a current news paper headline in the photo. Of course, that was the last time I heard from him., and Our Times are all connected and are all SCAM online dating sites set up just to part us from our money. They do this by auto renewals and blocked sites, etc. Be WARNED. Do not sign up for any of these sites... They don't work and you'll just lose your money.

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18 people found this review helpful
Verified Reviewer
Original review: April 2, 2017

If I could give this website a 0 I would. I met ** on after signing up for My match seemed pretty good at first. My guy said he was ex-special forces... I knew that was a red flag but gave him a chance. After a few months he wanted to borrow a little money and he paid it back. Then a second loan and a third. Third loan was never repaid. He was trying for a fourth loan when he disappeared on a month long work trip. Very few calls...

Now I was probably being described as one of his stalkers like the many women who were calling when I thought things were going OK. So Mr Smooth tells a good story but if you keep careful details of the stories and then reinquire the details change... Oops! So girls just keep careful track of the details and do not lend money. Stay beautiful ladies and avoid the southern charmer structural engineer guy.

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10 people found this review helpful
Verified Reviewer
Original review: March 9, 2017

I joined this site in January, and I have had 7 emails from 7 people, which were bogus. One man on the site got my attention, and he is stealing photos and information from people to meet women. I do not know his real name, but every email I get, I asked to skype or for their phone number or them coming to me, I never hear again. He knows my type and uses that to send emails from professional men that I would answer. I have not met a real guy since I joined the site. Not one date, good or bad. My matches are from all over the country. This is a waste of time and money. I will never renew my membership.

15 people found this review helpful
Verified Reviewer
Original review: Dec. 8, 2016

This is such a bogus site. You will receive dozens of emails with "TEXTME #". There is no control over scam profiles. Not one real person have I contacted or they me. Stay AWAY from here. Don't waste a cent on this spam-infested site.

18 people found this review helpful
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Verified Reviewer
Original review: Nov. 18, 2016

I used for a year or two. I also tried and in order to get some of the 'winks' and emails I tried a free trial and when that ended I paid 65.00 for 3 months of their service. I then met my future wife around May 2014 and turned off AND move ahead 2.5 years and I find this strange 125.00 charge on 11/1/2016 and on looking they have been charging my card that same amount every 6 months since.

I talked to Hazel (who said she does not have a manager) and she agreed that I did turn off my auto-pay BUT when I paid for the 3 month trial it turns it back on (to make sure users don't lose service)... She quickly offered to refund me the last 2 6 month charges and while I wanted to fight this I also wanted to just get this taken care of. She did confirm that they could see that I had NOT used the service since May of 2014... The auto-pay option being re-enabled is horrible practices and my not seeing it is my mistake but once they are aware of it the ignorance is quite clear... Buyer Beware...

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23 people found this review helpful
Verified Reviewer
Original review: Nov. 15, 2016

After reading several complaints on this ConsumerAffairs site about, I felt compelled to not only add to the list of complaints but also to thank all those who posted complaints. Because of you, I was able to prevent a scammer from defrauding me and dodged a major bullet. I joined about a month ago and paid $85 for a six-month subscription. Within days of joining, a fellow member contacted me through the site. He claimed to be half Swiss and half English, a civil engineer, reside in NY (where I live), that he won a contract for a project in Cape Town, S. Africa where he traveled to, and then was a victim of a carjacking/robbery at gunpoint when his MacBook Pro laptop and iPhone 6 were stolen.

I've been a New Yorker for thirty years. And this guy chose to use the same "story" he and his fellow scammers have used to coerce a single, middle-aged woman to go out to the "nearest Best Buy or Apple Store" to buy and then send him a replacement MacBook Pro and iPhone without even meeting me yet?! Oh, no, no, no!! I actually called him and confronted him. I demanded he give me his full name (not that he gave me his real name) and then I told him I was onto him and will take him down. And we were suddenly disconnected. I couldn't reach him after that by phone or text, so I emailed him with the same sentiments I expressed on the phone. No response, naturally.

I subsequently filed two complaints with, and a report with the FBI, FCC, and the FTC about my incident. Fortunately, the only personal information this scammer got out of me were a few pics of me, my email address, and my phone number. I've since made sure to secure both my email and phone accounts. I can't really do anything about the pics I sent to the scammer, and for all I know, he's probably using them to create a new fake profile on or another dating site. All I want people to know from my experience is that these scammers are career criminals who've made a living as emotional predators seeking vulnerable, kind, and generous individuals to comply with and fall for their demands. NEVER allow ANYONE to abuse you in this way!!! Buyer beware, stay safe, and if it sounds too good to be true, it's probably not!!

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20 people found this review helpful
Verified Reviewer
Original review: Oct. 12, 2016

So, I followed the directions - I posted several of my photos, answered the profile questions accurately and thoughtfully, wrote my profile info (Intro message) and... got lots of emails, winks, "interest"!! However, ALL of the messages had the same template: "Hi **, You have a great smile/you're so beautiful/we have a lot in common generic type greeting. I'm new on this site/haven't been here too often/my subscription is up. Please contact me at (personal phone number) and (personal email)." [Hint - this is a scam. AS IF...] Some of us are on these dating sites because we really want to date! Meet someone! Etc! Men that I sent messages to didn't respond. I'm no beauty queen, but I'm not ugly and I'm not stupid. This site is a waste of time and money, IMHO. Who knows? There may only be 10 real people as members, and the rest are shills. Caveat emptor!

22 people found this review helpful
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Verified Reviewer
Original review: Sept. 26, 2016

I never paid for any services on but it almost cost me a lot more than I could afford. I met ** in early Aug of 2016. He said his name was Jake and that he lived in Cleveland, OH. True, his phone was listed at an address in Cleveland but there was no name attached to it. He later told me his last name was ** but there is no one by the last name of ** listed in the US. He uses the name William ** on Google Hangouts, he said he named it that because his favorite nephew was named William. He also said that he was 59 and that his birthday was Sept 30th. Things progressed and he fell in love with me very quickly (a habit scammers seem to have in common).

I played along just to see how things would progress and within a month he had to go to Ghana where his brother had been in a car accident. He had told me that he and his brother had scraped together $3 mil out of their jewelry business and that his brother had gone to Ghana to buy gold to bring back to the US, promising me that once the gold was sold that we would be together and that we would never lack for anything the rest of our life. As of this date he is now in Ghana and has used all his money for Dr. and hospital bills for his brother and has nowhere to stay other than the hospital with his brother. Initially he ask me to sent him a bible that he could use when praying for his brother and a pair of Timberland boots that he could wear to the site where the gold was being dug.

He even sent me a picture of the boots. Now, instead of the boots and the Bible he would just like me to send the cash instead. He told me to send a MoneyGram to William ** Accra Ghana 00233. He said that this was the Dr.'s name because he had no ID and had to use the Dr. When I reminded him that he had told me his last name was ** he told me I must be mistaken. Round and round we have gone until I quit responding to his text messages. He has gone from calling me My Love to using my first name. Buyer beware!

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27 people found this review helpful
Verified Reviewer
Original review: Sept. 7, 2016

I am nearly at a loss for words, about this website. I signed up with based on reading consumer reports and an article they published regarding online dating sites. First of all if you are using anything other than A computer, viewing it is not optimal. But that having been said, the responses I started to get about a week to a week and a half into the subscription became downright bizarre. I began receiving information and emails from people I am absolutely convinced were scammers or something other than legitimate subscribers.

I began receiving multiple emails forwarded to my email account from with "text me" and a phone number listed in the first line. This was suspicious because I had three of these emails hit my email within a few minutes of each other and all were different numbers, none of them had pictures, nor did they have any revealing information about the subscriber. I am very disappointed in Consumer Reports whom I rely heavily on for research-based consumer info. They missed this one by a mile. I may be wrong, but I think is a "sister" company of which also has a lower rating than many of the other on-line dating services.

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20 people found this review helpful
Verified Reviewer
Original review: May 20, 2016

I have sent numerous complaints to of men posing to be someone else. We as members fall victims to such individuals. Out of ever two hits I received one was is a catfish (If you don't know what a catfish is there is a site on you tube... Please cut and paste this: How To Spot A Fake Profile [Catfish]). Grade A under A is the author of this video.

Educating yourself is the best defense against being scammed by men or women for money on I have learned that Zoosk has formulated a good verification method that helps protect members. I had emailed Chemistry of Zoosk method and they sent me a form letter stating nothing! Please people if you want to protect yourself from unwanted scams know the dating sites in which you are signing up on! Be proactive!!!

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27 people found this review helpful
Verified Reviewer
Original review: May 2, 2016

Please, please do not use this site!!! What a bizarre experience with the Nigerian-accented (I do know my accents) pseudo-engineers, soccer scouts and other professional men with obvious intentions of playing the women on this site. I actually talked to two different individuals, one claiming U.K. background and the other originally from Denmark. Both ended up hanging up on me when I confronted them with their phony claims. There should be a category for 0 stars!!!

26 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: March 26, 2016

I signed up for a limited time paid membership with this site. I did not have a good experience with it so cancelled my membership. I was then billed for another 6 months for this site, disputed the fee with my bank, then had the fee recharged again. I now am locked out of any profile I once had and still billed. This is yet another online sloppy or scammy site that truly shows me it's about the money, not generating relationships. This site has not shown me it is in relationship with its clients. Do not use this site or any other site the owner owns. If you are meant to meet and be with someone it will happen without the services or so-called support of an online process. Trust that the right person is out there and will be. I am tired of businesses like this on acting on a pretense of being a social or human service and playing on heartstrings.

38 people found this review helpful
Verified Reviewer
Original review: March 15, 2016

This company is a scam. They sent advertisements under the guise of and then started charging me through my credit card. They did this twice and each time I have requested a refund and asked them to close my account. They have still left it open. Again, this company is a scam.

23 people found this review helpful
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Verified Reviewer
Original review: Feb. 18, 2016

I received men who only are interested in if I own my own home. I have asthma so requested non smoker, one of every three smoked. I requested widower, divorced men only. Six out of ten were separated men looking for a hookup. They have sent me profiles of women, I don't. Swing that way. Scam artists who are almost as skilled as the ones on this site who are really from Nigeria. Believe me I did my research before stating this. I choose to stay single rather than be emotionally damaged any further by!

34 people found this review helpful
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Verified Reviewer
Original review: Feb. 2, 2016

I have an account with All of a sudden I start getting emails from 'matches' on using the User Name and Password. I never signed up or registered to have a account, yet they are a 'partner' of I called and they said that if you took a 'personality test' that you would be signed up for automatically, for free??? Another reason to dislike for deceptive advertising practices and for to operate as a 'sister', 'partner' or whatever it is to So tired of being duped by these idiots.

43 people found this review helpful
Verified Reviewer
Original review: Jan. 14, 2016

Gave my membership fee Amex Card of 64.95 to join for three months! Then I couldn't get back into site, kept coming up a problem with site, my account. Read your reviews for this company and shame on me I should of checked it out early. Many people are and have went through the same thing as me. Very discouraged! Don't waste your money, it's a scam company! Thank you.

29 people found this review helpful
Verified Reviewer
Original review: Dec. 27, 2015

I sometimes think that Chemistry is a place where Match sends misbehaving employees as punishment, or perhaps it is just a honey pot for scammers, or maybe a place where failed web programmers are sent to work. Or all of the above. It is, hands down, the very worst singles website in existence, if you don't count the ones that apparently are reserved for North Korean political prisoners.

On any given day, I can guarantee that I will get more scam mail than real mail, most of it beginning with the phrase "txtme" or some variation thereof. If *I* can figure out that 100% of the time such a prefix is 100% indicative of a scammer, why can't the employees ? Yet, the literally thousands of these messages roll in, every day, inundating the site. One would think that at least the scammers themselves would give up, except they don't.

The site itself is pretty exciting in that it can take 2 seconds or 5 hours to load, so you never know quite what you are getting if and when it finally does. And if it does, you might get text, or HTML, or some weird mixture of stuff that is unreadable. Considering the impeccable appearance of, I can only conclude that neophyte and/or failed programmers are sent to Chemistry as penance.

The loading times and variance indicate to me that the site itself is running on an Apple II that is so caked in dust and debris that the internal temperature is about 10K Celsius - the approximate temperature of Hell. I am equally certain that the internet connection is a 56K modem also running just a little too hot (!) on dial-up 100 year old copper lines still managed by Pacific Bell.

Finally, just to make it all fun, there is the "Free Communication Weekend", which is exactly what it sounds like - a weekend in which you can do, whatever it is you do, free. Which would be good except that every scammer on the planet takes advantage of these weekends to blast out as much garbage as they possibly can ("am 34 Year old man lking fr wife", "My heart stop when i see yr Profile. and i know at that moment that we are destined to b togther. snd email to me ** so's we can gt to know ech other rightaway" etc. Ad nauseam). So yeah, is a great place to have a good laugh, meet a bunch of scammers, and learn to identify a scam *very* quickly. A great example of how not to run a website!

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45 people found this review helpful
Verified Reviewer
Original review: Dec. 3, 2015

I registered with and paid my membership fee. When I attempted to log in the next day, I was not able to do so and was told there is a "Problem with my account and to write an email to contact us for more information". I have written SEVERAL e-mails as directed, yet have received absolutely NO response from customer service. I am still unable to log in, I have no answers, yet they still have my money!!! There is no phone number, no way to lodge a complaint or get any response. Since I can't communicate with anyone there, how am I supposed to get my money back??? Do NOT try to join

26 people found this review helpful
Verified Reviewer
Original review: Nov. 28, 2015

When my subscription was ending I fell for their offer for 99% of the daily emails I get from the site are from usernames such as "Text Me12345678". These profiles are promptly deleted by the moderators. Too bad they cannot be caught while trying to register.

25 people found this review helpful
Verified Reviewer
Original review: Nov. 18, 2015

I talk with a man who said his name was Andy **. I'm just interested in a thalamic relationship. We emailed for about two months. We spoke on the phone as well. He claim he got a job in Cairo, Africa. He had bid on this job and who excited when he won the bid. By the way, he claimed to be a Christian man. After arriving in Cairo, he called very upset and crying, really crying stating his equipment did not arrive and he was going to lose this job. He asked me to send him the money which I did. Now he's asking for more money to come back home. I have refused and he's still begging. I sent him a letter to the address he gave me and another man by the same name lives there. Now what do I do to collect my money?

24 people found this review helpful
Verified Reviewer
Original review: Oct. 26, 2015

Your information are not protected. You are charged without your permission when your contract is over. You have plenty of "catfish" impostors that gets your information. They pretend you are talking to the person you'll contacted.

16 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 24, 2015

I tried Chemistry while my friend tried another site. She maybe had 3-4 scammers, I had them daily. I went through their entire profile process, stating that I only wanted men in my city - they matched me with people from all over the country. Scammers would ask me to text them, I received 6 different emails from "different" people, all with the same photo. I emailed Chemistry several times and have yet to get a response. The three real people I did connect with all had the same complaint and everyone was closing their account. PLEASE DO NOT WASTE YOUR MONEY.

46 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 24, 2015 I've tried this site about three times. Nothing every time. I've met the 'infamous' Michael, the widower, in the Engineering field every time. Scammer! The site sends 'fake' interest prospects, the men on the site are unbelievably unattractive. Very poorly run site. Nothing but FAKE profiles, scammers galore. I'm PISSED! I


33 people found this review helpful
Verified Reviewer
Original review: Sept. 14, 2015

I discovered this weekend that has been billing my credit card since 12/1/13. They have billed me 21 times, each for 39.99, for a total of 839.79. When I called they confirmed that they had been billing me for nearly two years. They also gave me an e-mail address that is not associated with anyone in my family. They indicated that the city and zip code were NOT mine. I have no idea how they slipped this past my bank, since my bank (Chase) is usually very good at requiring the correct city and zip code for all credit card transactions. Despite confirming that the account was set up with absolutely no accurate information, the company refused to refund the fraudulent transactions. It appears that the company's business model is based on recurring credit card charges, and lax review of authenticity prior to setting up accounts.

32 people found this review helpful
Original review: Sept. 13, 2015

This site practices some shady tactics that all considering subscription to should be warned of. I had signed up with a free membership, and cancelled it within hours as the profiles were clearly bot based. Who gets a dozen posts within an hour from people 500+ miles away?

After cancelling, within 6 months, I started getting spam email from matches winking or wanting to connect. Wishing to put an end to this unsolicited email from a website I "resigned" myself from, I logged back in to check my account settings. I was able to login (after having had to be reminded of my "password") to find my profile was still there. I'm not sure if it had been reactivated, or was just being held in their archives with the hope of future resubscription. I changed all my email settings to deny. At the same time, I also "resigned" my account which was supposed to end all further activity with this site. I received a confirmation email from with a confirmation number.

The unsolicited email winks and profile interest messages seeming to stop, yet I continued to get desperate please from to come back. I ignored the messages. So much for no further email! In exactly one week I received an email from welcoming me back. My profile had been re-established, and my email settings reopened. What? I never did that!! I promptly tried to login to my account, but failed. Kept telling my password was wrong. I tried twice to request a password reminder, but none ever came. I went to my desktop browser where I knew my password had been saved.

This is where it gets super scary. I managed to login. It took me to "my" profile where I discovered my profile name had been changed. I was no longer ** but **. Everything about my profile seemed as I had left it, and even the pics were being used. Furious, I tried to access my account with the intent of changing my password and resigning yet again. However, my attempts failed. I was notified of a "Problem with my account and to write an email to contact us for more information". Any further navigation within this site ended with the same notice page. I was no longer able to do anything with this site.

I did write a message to contact us but have no faith in receiving any reply. This company is surely up to no good. I don't recall financially supporting this site, but if I recall credit card information was part of the signup process. I will be a bit more diligent in monitoring my accounts as a result of this. Considering all the negative feedback and experiences, it's a wonder why something can't be done to shut them down.

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31 people found this review helpful Company Information

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