RushCard Reviews

I like my Rushcard. It's pretty easy to use and I've been able to use it to pay bills and make online purchases. I usually do direct deposit on it as well. It's really hassle-free.

Three weeks ago while out at dinner with my family I went to pay my bill and to my surprise my card was declined. I knew I had the money available and there should be no reason it wouldn't go thru. I decided to call RushCard to see what the problem was. I was told that there was suspicious activity on my card and it has been blocked. While I appreciate them looking out for me it would have been nice if they would have informed me that they blocked my card. So I sat at the restaurant with my family in tears as I had no way to pay for the dinner that I just enjoyed.

I have been with RushCard for over 6 years. I had 2 accounts with them and this is the second time my card had been compromised. I had a total of $970 worth of transactions made on my account through Google that I did not make nor gain from. RushCard told me they denied the claim because my card was in my possession. Mind you those transactions were through Google so whoever had my information did not need to PHYSICALLY swipe my card. Their customer service sucks, they were not helpful at all. When I tried to talk to someone to get more info on why the dispute was denied they told me they could only give me a FAX number. I guess I have to get a lawyer to get my money back. I would no longer be a RushCard member. Good luck to anyone that continues to give them your hard earned money, you will eventually be a victim too!

I filed my taxes and had my refund amount of $4,990 deposited onto the RushCard. I had received my card on April 11, 2015, and on April 12, 2015 I went to an ATM and it was blocked and didn't let me get any money out. I have sent all information that they have asked for including bills, social security card, I.D., marriage licenses, and birth certificate. Today is May 7, 2015 and I have yet to still get my card unblocked. They will not close my account and send me a check. I get the run around from people overseas who can't even speak English, much less answer my questions. This isn't a small amount of money. I am very dependent on this money. I'm a single mother of three and this company has caused nothing but stress and has stolen my money. Please help!

I am a loyal customer to RushCard. Recently they changed banking institutions and notified direct deposit customers of the change. But something is wrong because now I get my direct deposit extremely late. RushCard should investigate because this can be problematic for current customers.

After speaking to Morgan at the corporate office, this was taken care of. RushCard has gone above and beyond what I expected while following up on this matter. Taking the care they gave me since this complaint into account, I have to upgrade my rating of RushCard!

I have been with RushCard for over 7 years. I have never had any problems till this year. The most recent one is when looking through my transactions I noticed a 400 withdrawal from my account that I did not do. I filed a dispute and was told a week later they investigated it and they weren't going to refund my money. They investigated it for less than a day. I don't understand how a 400 withdrawal was made from my account when I had my card so I am starting to think that no one really withdrew it RushCard did. I am looking into getting a lawyer and don't understand how they keep getting away with this.

I am reading the complaints regarding the RushCard direct deposit alerts. I did receive the email and text messages alerts. I think I received a total of 20 altogether LOL. I have been impressed with the integrity of RushCard and their reliability. I've been a RushCard customer for about 5 years now. I purchased RushCard because I have a daughter in college and it was the easiest way for me to get money to her. I would transfer money from my card to hers.

Had the RushCard for about a month now. Not satisfied with it and switching to a new bank as soon as I get paid again. Pros: Get your money a day early (if your employer supports that system); Direct deposit is free; and Occasionally they give promotions to new customers. Cons: Steep fees for card usage ranging from $6-15 per month; $3 card reload fee; Disabled point of sale cash back. Forced to use an ATM to withdraw cash; The map of their free ATMs is sometimes completely erroneous. The only surcharge free ATM listed near me is for a location that went out of business a year ago. Moneypass is quick to add new locations to their map but almost never removes old locations even after being informed; Terrible customer service.

This is the first time since I've been a customer with RushCard, that my direct deposit has not posted at 5 a.m. on a Tuesday. This is bs... My direct deposit has never been late but since they changed the bank over and changed routing numbers, all hell has broke loose. I've been a customer for over 2 years and if I can't get my payroll early as usual I'm changing to another card.

This is the worst service ever. I called to dispute a charge on my card and my card has now been compromised, with it being compromised I have no access to my funds in my account until my replacement card comes in. That's a inconvenience to me because now I'm going to be late in paying bills because Rush doesn't have any other options for their customers to have access to the funds in their account for times like this. This has me reconsider my account that I have with Rush, and I will be switching to another company that will allow you to have access to your funds when there is a situation as to when you have to report your card lost, stolen, or to dispute a charge.

On April 29, 2015, $263 was taken via ATM withdrawal from my RushCard. ONLY I NEVER MADE AN ATM WITHDRAWAL. I tried calling the RushCard Customer Service Number (866-787-4227) MULTIPLE TIMES and was unable to get a live person on the phone to gain information on this transaction and to file a dispute. I waited until the next day and still was unable to get a live person on the phone. I am now out of $263. I have moved my direct deposit to another bank because at this point I don't feel safe with RushCard.

I had two transactions post to my account on 4/12/15. I called to file a claim. Was emailed forms to fill out and email back. I followed the instructions and was given the questions by phone. Answered them correctly. Was advised that I would have my money in 7-10 days. Of course I called ten days later and was told they never received the forms and the number provided on the forms was incorrect. Not only have I been on hold for hours at a time to be disconnected NO one speaks correct English. I have been on hold for 45 min to an 1 hour to be disconnected or given the runaround.

I've been a RushCard customer for a while now. After using the card for a bit I decided to have my bi-weekly payroll funds deposited to my card. I was so excited when I received a text message on a Wednesday evening telling me my Direct Deposit was early. This then became the normal. Every Wednesday, like clock work, I received my payroll deposit early. My mother then needed a card, her job would no longer be cutting paper checks and encouraged everyone not affiliated with a bank or credit union to get a prepaid debit card. I referred my mother to RushCard. She had a heck of a time getting it. The first RushCard she signed up for never came. This presented a problem.

My card was misplaced during a recent move. I logged on the website to block my card just in case it really did get lost in the move after a few days of not being able to locate it. Once I found the card, apparently the block was irreversible online. It seemed odd that you can place your card on block in a matter of seconds but you have to call & speak with a rep to get the block removed. I have been calling RushCard since 8 am this morning & it is now 4:30 pm. I have sat listening to the elevator music for increments of 45 minutes on numerous attempts & after calling about 4 different numbers associated with them, I have not got an answer yet. It's almost like once your card is blocked, your calls are sent to a dead end or something. One of the attempts I even got asked to do a survey asking about an experience with the customer rep that hadn't even answered the phone.

I have been with Rush since 2010. I never thought prepaid cards went into overdraft. As of today my account is in the negative $128.89. How & why? I've called twice and haven't spoke with anyone. On hold a total of 35 minutes. I need an accurate explanation. I've trusted this company with my direct deposit to ignored and charged a ghost overdraft fee.

Rush card was able to resolve this issue! I wish it wouldn't have went this far, but they did take care of me and also given me an extra bonus as well. Thank you rush card for taking care of this matter. Thanks.

RushCard caused a lot of issues with the change of banks and routing numbers for those that use RushCard for direct deposits and direct debits for billing purposes. We were not properly notified via certified mail or email prior to this change going into effect and I do not like how they were able to contact employers asking them to make changes to my personal file. RushCard needs to do a better job of notifying their customers about IMPORTANT changes such as this. This now has caused an issue with a deposit I am waiting on since Monday, April 27th, 2015.

Within the last month, I have had to speak to a CSR and both times the service was less than desirable. The first call, the CSR was so rude that I asked to be escalated. She promptly abandoned the call. The second call, it was clear the CSR was lying through her teeth. She couldn't stop stuttering and offered no viable solution to my issues. Secondly, RushCard advertises that your account will reflect your payroll direct deposit TWO days early. Sorry, that is false!!! In addition, they have held a disputed charge for a month and will not put that amount back into my account. Even though the vendor has contacted them and proven that the charge was made in error. I have yet to receive the text messages of my card activities!!!

I am not a person who typically bashes a company. However, I'm experiencing the absolute worse situation with RushCard. I typically get my paycheck direct deposited onto my RushCard, which I have been doing for almost 2 years now. It usually posts on Wednesday at 7 pm EST. But this is not the case today. My job has released funds to this company and I have yet to get it posted on my account, and it is now Thursday, 8:20 am. I have contacted RushCard all throughout the night only to sit on hold for hours, to be disconnected and to get several different answers.

I've had RushCard for about 2 years now. I get paid on Fridays from my employer but since I get early load, it's every Wednesday at 7 pm. Today it didn't come so I called customer service and waited for a rep for 37 minutes. When I finally get someone they tell me my employer didn't pay. I know that's not true because a coworker also has this card and said she didn't get paid or her mom who doesn't even work where we do. So by putting two and two together I figured RushCard effed up pretty badly and everyone was calling in.

So RushCard made a bank change… and now our direct deposit has changed. I usually get my deposit no later than 6:45 pm. I called them at 7:30. Called my employer. Guess what, we won't get it to the pay day. Smh. I will be canceling.

I love RushCard! I have been a customer since the early 2003. I recently was taking a trip to California and called Customer Service to inform them that I would be using my card there. The customer service rep assured me that it would be fine. He put my mind at ease and was very knowledgeable. Everything was fine!! Great Customer Service!!

I use RushCard now for my allowance. I'm able to use it everywhere, online, and to make withdrawals and it's convenient.

I have received Social Security benefits for over 5 years on my RushCard. Never any issues. I get the payments early and have had no complaint until now. My benefits from SSI are being suspended because of RUSHCARD!!! Upon logging in to my RushCard online account, I noticed a box stating RushCard had changed their banking and account information, and was notifying employers of this change for all direct deposits. Immediately I checked all of my emails to see if I had been notified of this change...no. I save everything I get, and nothing but reminders and ads from them. Called RushCard to get information, and was told that they would just transfer the upcoming deposit to the new account, and that we should call Social Security and provide them with the new routing and account numbers that I was never notified about.

My husband and I both have RUSHCARDS that we "thought" were a great idea. We've been long time cardholders with Rushcard and cannot ** believe the ** we been experiencing. First off my husband tried to withdraw $700 off his card and was denied (over $1000) on his card! Went to Chase bank and tried and was Denied again due to being over his daily limit!! He had not used this card that day at all!! Called customer service and of course, get the same non English speaking foreign ** and was given a 1 hour run around with absolutely no explanation for why his card declined!!

My direct deposit hit last Wednesday and last Thursday someone took my money. I immediately contacted Rush Card and advise them that I did not lose my card however an unauthorized purchase had been made. They canceled my card that evening and told me they were going to fax me a dispute form that I was to fill out and fax back to them. And so I did just that filled out the dispute form and faxed it to them. I received my replacement card today in the mail only to check the balance and for it to still be zero dollars. So I immediately contacted Rush again for them to tell me that they were denying my credit because I made the purchase.

Time went in on my paycheck. RushCard was three days early. I was impress. But on one pay period because time went in on Thursday and it fell into the weekend, I just received my check the day before my payday not three or two days before. Because of that I was broke for that whole entire weekend. My payday was really on the 22nd but instead of receiving it on the 19th or the 20th I received it the 21st instead.

Twice now my money has been stolen from someone getting my card number in another country. First time it took a couple weeks to get it back and now the second time I've gotten the runaround, I have been blamed for using the card to charge 21 charges over what was on my card. Seems no one at the call center understands English enough to hear the part where the card was hacked and we didn't make the charges and have proved we didn't. I have been told it was my fault for using Amazon, and when I asked if I could have the money sent to my other card, that I got back from making phone calls and sending email to the companies the fraudulent charges were made at, I was told no the acct is blocked.

I have had a RushCard for about a year. At first I loved it. It seemed convenient and perfect for me. And THEN I find out while wondering where the eff my direct deposited paycheck was, I see a notification on my app saying that they were "updating" their direct deposit blah blah. So I call and a rep tells me that they sent emails to customer employers stating that the routing information was changing... Employers? As I explained to the rep, I'M the customer NOT my employer. That's my HARD EARNED money and they don't have the right to mess with it without contacting me! I get a MILLION stupid emails a month from RushCard telling me how to reload my card, etc but when this happens I am not notified?! This is UNACCEPTABLE! I have a RIGHT to know that the company is making changes that will affect me so that I can PROACTIVELY handle accordingly.

I've been a RushCard holder for the last 6-7 yrs. It’s very convenient. It makes things easier as far as direct deposit and I like the idea of being able to receive my direct deposit early. Also, customer service is very helpful and friendly. Those are a lot of reasons why I choose to stay with Rushcard. The only drawback that I have is when I try to make a withdrawal, I’m limited as to what I can take out.

I can't believe this company exist. I had a strange feeling about having my tax return put on this card. So I get my card and activate it two days later when my return was on my card. Thank the Lord I went grocery shopping and then bang, the next day my card was BLOCKED. On a friday at 4:30 pm. Horrible. I call customer service whom I had talk to plenty of times about various things but when I call about my card being block, the guy tells me to upload my dl, ss, and bill via phone which they will receive immediately or fax which will take 1-3 days. I said "I will upload it via my phone", he said "No need to rush because corporate is closed right now and will not be open until monday", OKAY great. So monday comes around, I upload everything dl, ss, phone bill, lease, and 1040 tax return so they can release my money. After reviewing all the horrific gross stories about them keeping peoples money, I wanted to be very cautious. So I sent everything.

It is so helpful to get your money a few days early. Just when you think it's the end of the road, here comes that direct deposited. It make your bills payments look good on your behalf, when your bills get pay before the due date.

Three hundred and three dollars was taken off of my RushCard and I didn't do it. I filed the dispute and three days later RushCard told me it wasn't no error. I know it takes more than 3 days to go for a merchant to contact RushCard. I am so disappointed with RushCard. I work hard for my money and for a RushCard to say that it wasn't no error when I know that there wasn't a full investigation done. I been with RushCard for almost a year thinking about closing out my account. I would not recommend no one to use RushCard.

A great company to get a unsecured credit card from to help build up your credit.

On 4-15-15 I was trying to delete my wife's old contact that I had in my transfer money contact. As I was trying to do so I got a box that pops up saying error so I refreshed the page. After refreshing the page I noticed that my balance was very low. After checking my account when it popped up error. It had sent 26.00 dollars 7 times to the old contact I was trying to delete by the time the phone refreshed. The 189.00 dollars that system sent was for light bill that are now off due to RushCard not fixing their mistake.

I have Rushcard since 2003. I don't use it much anymore because I have credit union account. It still works great when my kids need to make purchases that I don't want attached to my account. The experience has been wonderful!

I had a good experience when I had Rushcard years ago.

I was charged 3 atm fees which should of never happen because I went to the atm location on their website. Have been waiting since monday. I already sent over my information and my account is in the negative because of rushcard. And have called cs and they can't do anything.

On March 29, 2015 I received a rush text alert stating my card had been blocked and to call. So I called in and the representative told me there was a suspicious transaction on March 28, 2015 at 9:42 pm for the reason the card was blocked and he said I would have to wait 24 hrs until I could make a dispute so I waited 24 hours and made a dispute on March 31st. After making that dispute and was informed I would receive an email 1 to 3 hours to get the dispute form so that I could sign no form was ever sent so I called back and same thing was said again on April 1, 2015 but still no email. Another call on the 2nd to give a fax number instead to see if that would work but still no fax. I had done got fed up so I made a complaint with the Better Business Bureau and after that complaint was sent over to RushCard then finally they faxed the dispute form on that Friday April 3rd which I signed and sent right back.

On April 10th, when I tried to use my card, I called customer service and was told my card had been compromised. I was told I needed to send my id, ss card and proof of residency. I did, now it's 4/15 and I'm still sending more paper work. I don't know what else to do so I called BBB.

A email was sent to me stating “next load on us! We will reload 4.95 back to your card within 14 day if you load your card before April 30, 2015.” I called them to find out when the reload reimbursement will take place. They say they are advertising no such thing! But I have it saved in my email. Wow, after having this card for over 3 years they are going to lie about 4.95 really!!!!

I went to get money off ATM and my card was block with no notice April 11 - I use 3 different ATM... I called. They had me to fax SS, card ID, and a utility bill - I did. Then they tell me I have to wait a week to receive a check in the mail. They won't provide you with no information. I will get a lawyer and sue RushCard for this embarrassment. I can't pay my bills. Russell Simmons will pay for this... Unsatisfied customer.

First, I had a hotel stay last week that was paid for IN CASH. My card was given in case there was a problem. This occurred on April 4, 2015. The transaction was a total of $123.10. I called the hotel on Monday, April 6th to verify my card was credited. They told me it was. I called on TUESDAY, April 7th. I spoke to customer service. I was told I would have the credit no later than April 10th - 3-5 business days after the credit was issued. Well guess what, today is the 13th and viola, no credit. And the idiot in your customer service says it should post sometime next week. WHY was I told on Tuesday I would have it by Friday??? It takes you 2 minutes to send MY MONEY away, and you make no reasonable effort to get it back to me within YOUR stated time frame. This is completely not acceptable. Why not tell me on Tuesday what needed to be done to get my money back, by Friday, like you told me.

My card was court ordered blocked in October 2014 I went to court and resolved that situation and my card was Court ordered unblocked in March 2015 as of today, a month later, rushcard has not unblocked my card so I can get my money and be done with them. I was told to fax over the documents stating that the card is to be unblocked and it would take 1-2 business days to get my card unblocked. I have called every day since March 12th and nothing has changed. I explained to the customer service representative that rushcard is violating a court order by not unblocking my card. I was informed that corporate handles blocked cards and my account is still being reviewed by a corporate representative named **. I cannot personally talk to **, they won't give you corporate direct number.

On March 17, 2015 I was unawared that my card was block until I went to an atm trying to pull out some of my money. I called customer service a million and ten times AND none of them can barely speak English. They told me I need to send a copy of my social security card, State ID, paystub, banking information, and my IRS state and federal check. Went straight to my RushCard so when I sent them all my documents they telling me it's invalid so now they telling me to go to the social security office to get a letter as proof of address when they don't do that. It's like asking for the impossible so I had to apply for a social security card that I don't even need.

I advise any one to not get Rush Card pleaseeee.. I had my card stolen 03/21/15 and money was taken off my card at the ATM. I called Rush immediately after I recognized that it took place. The card was blocked. I then had to wait 7 full days to get another card in the mail. They then told me that after 10 days I would get a provisional credit while they continue the investigation. Well 3 days later they said they completed the investigation and from the looks of my transactions it was valid. These people did not even contact the store, ask for video, picture proof or nothing. They simply went by how many transactions was made on my card.

Experienced hardship after Reported card lost when I got off of a bus on feb 25th 2015. They placed block on card, advised me new card should arrive in mail 7 to 10 business days. No card. Ordered new card online, registered it and called to have bal transferred. Advised couldn't be done but have to wait for replacement. On March 24 I paid the $30 expedited fee advising that I need my SSD funds to live off and pay my rent and utilities. Card arrives fri March 27th via fed Ex. Activated it, transferred $150 to second card online then went to withdraw rent money, etc to be notified exceeded the $500 daily withdrawal limit.

On 3/19/15 around 1am (pacific time) I received a notification to call RushCard so they can release a pending direct deposit. I called and spoke with a rep that state I have a pending deposit on over $10K and in order to have the funds released I had to show proof why I was receiving the money. I thought that was very strange. I have been with RushCard since 2011 and I use this card to receive my Disability which comes from the US Treasury. Every month since 2011 I would receive a direct deposit from the same facility. The rep told me I need to send them a copy of my ID, SS Card and a letter or document explaining why I am receiving these funds and that RushCard can only hold the deposit for 7 days and after that it would be returned.

I hate calling into customer service and the call gets routed overseas. And the representatives don't understand a word you be saying and their communication is horrible. You be asking about a question and they don't even know how to answer the questions. And they give you something but you wasn't even requiring about. And when you ask to speak to a supervisor instead of putting the supervisor on representative still want to talk to you. Something needs to be done about this, Russell Simmons. Need to stop bring cheap and have the customer service here in the United States!

I have been a customer of RushCard, having 3 Visa prepaid card accounts, for over 6 years. RushCard is refusing to honor their of "provisional credit after 10 days" following the return of a customer dispute form for fraudulent charges. The morning of 2/21/15 I woke up to 33 text message alerts on my cell phone from RushCard's automated system informing me that one of my 3 RushCards was being charged in increments of $50, $30, and $10. My physical card was still in my wallet and no one has access to my card. I immediately transferred what money remained on my account to a different card in order to salvage some of my paycheck, but by that time, whoever was doing this had stolen $1700.

I had set up card to card transactions to be taken from my account every month, but the card expired so I forgot to change it so they took it off my card. I forgot to change it so they transfer it out my new account. My new card has all my money on it. Now my new card is blocked with all my money on it can't get.

Please help, who do I speak with???? My card will be expiring in a couple of months, so I called to find out how soon I get replacement cards. To my surprised, I was informed that I will be getting not only a new card but also a new number, wtf. I told them I don't want a new number. I have my accts connected to this card number, automatically taken payments out. The rude person kept telling me everything will be switched over.. I told him I didn't want a new card number, you'LL can't switch over my gas, light, water, etc... Plus I remember my #. And more importantly, what is the reason for changing my card number???? Who do I contact because I'M tired of talking to this disrespectful people, that act like they're Russell Simmons and that this their money.

Lost/dropped my wallet in February, didn't notice until I got home. So I looked for also called back where I was to see if they found it. No one found it, so I went back to look for it. I then got a text saying my card was used twice. I called to report it and stopped the card. Before I hung up I found out it was used again. Over 900$. I then filed a police report. Long story short I got the running around and talked to so many people.

Worst place to ever put your money. If you don't have to DON'T!!!! Recently just went through identity theft. Someone from Barcelona, Spain hacked my card information and purchased a flight and a few other misc. items. I first had to argue them down that I was not in Barcelona that I was in the United States. This is the first time anything like this has happened where internationally someone stole my card information. They suck and only hire foreigners that have bad communication to handle customer service. You will never get anyone from corporate unless you dig and dig and dig and even still its useless.

My tax refund was loaded to my RushCard. That was my first mistake. Unfortunately that was my biggest mistake I ever made in my life.

I have been a customer with RushCard for several years now. I am livid and horrified and the customer service I have received over the past few days. Here is what happen. It started when I went to my own financial institution on 3/13/15 to do a cash advance utilizing my RushCard that my entire paycheck direct deposited to. I went into the bank and tried to withdraw $1,900.00 to cover my car payment and rent that was due. My transaction was declined even though there was $2,300.00 in the account. I, at that point, called into RushCard to find out what the issue was. They informed me that I could only take out $1,500.00 over the counter and $500.00 from the ATM within a 24-hour period which is some new procedure. In the past, I have been able to modify my account and remove all funds if needed. I proceeded to the ATM, I took out the $500.00 for my car payment. I still needed the additional $1,400.00 to cover my rent.

Blocked my card for no apparent reason that I have a son that's in the Georgia Department of Corrections. Card in my name - I have had this card for close to eight years. Because my son asked me to transfer some money to another card they blocked mine - told me I couldn't be a customer anymore because the other card holder was another inmate. Question why can't an inmate have a card? How does a family save money for their love ones that's incarcerated? And last but not least how can my card be blocked - I'm not the inmate my son is?

The Rush Card company is full of crap. They will trick you into spending more money thinking you'll get rewarded for it and you don't. I got an email from rush card on 02/12/2015 telling me it’s my lucky day. The email says If I spend $500.00 on my card between then and 03/31/15 you will get $15.00 by the 1st day of the next month as a thank you. LIES LIES LIES!!! I spent $2000.00 on my card in February thanks to taxes. I called rush card and asked why I didn't receive the credit. The rep says he opened a ticket for me. I was told to wait 2 business days and I would be credited.

On 03/04 I purchased a flight from US Airways. I received an error message from US Airways stating that I had insufficient funds. I knew that was not possible because I had just received a large deposit. I checked the balance on my RUSHCARD and it confirmed that my transaction from US AIRWAYS went through and there was a pending amount. I contacted RUSH card and was told that yes, the transaction went through however, subsequently when speaking with US AIRWAYS I was told that RUSHCARD is holding onto the transaction and will not release the funds to issue the ticket. Since 03/04 I have spoken with RUSHCARD on 03/04, 03/05, 03/09, 03/10 asking for assistance. Everything with them is a scripted response. US Airways had sent them a release and because US AIRWAYS did not put a contact name and phone number they rejected the transaction.

Activated new card one week before and the next week someone made a $33.43 transaction the very next week. Called rushcard to dispute and was told that card would not be deactivated, had to tell them to deactivate it. This is the second time unauthorized transactions have been done on my card. The 1st time they investigated and I was told the transaction was valid and it was not. Don't let them tell me that again this time, because I am not letting this go this time. I work too hard for my money for someone to be able to just take.

On Monday Feb. 23, I couldn't find my rushcard (thought that I left it at the grocery store). I called Rushcard to cancel that card and to have another one mailed to me. The customer service rep. asked me if I thought that I would find the card, I didn't think that I would (thought that I left it at the grocery store). The customer service Rep. Stated: “I will send you a new one, you should get it in 3-5 days." On day 5 I called again, Rushcard wanted to charge me $30. I said “NO". Now they are telling me it will take 10 business days. It's now day 10, I have not received the card. MY money is limbo, I can't pay bills, buy food, medicine, etc. Oh and by the way I am a disabled senior citizen on a fixed income.

I'm sick and tired of having to send emails with regards to my money!! This is NO way to treat a customer, if this is how you all operate then expect to lose a lot more customers. I should not have to do this every time there is a problem. These funds should have been released a LONG time ago, the typical turnaround time for any company is 3-5 days, there is NO reason whatsoever so hold these funds for LONGER than week.

I filed a claim, my card was stolen after 11 years. Rushcard closed my account Jan. 3. It's March 3, I still haven't received my check for my balance. Everytime I call it's on the way. Rushcard is a scam and I'm starting to think they are trying to keep my balance. Something needs to be done about them.

This is by far the worst company I have ever dealt with in my life. I got this card to have my tax return direct deposited to, but unfortunately an ex so-called "friend" tried to steal my money by ordering a new card in my name and having mine canceled. Luckily, I found out before she got access to my funds and alerted the company. They then blocked the entire account and requested proof of address and proof of ID which I immediately faxed and emailed. 1-2 business days stretched out to 3 weeks with me calling every day and getting different answers damn near every single time, until the corporate office made the decision, without ever attempting to contact me personally to close the account.

I have a RushCard service for more than 3 years. Better than WF & BOA, no overdraft, paying bills perfect and fast. If you don't have money in your account no one overdraft it. I have IPhone and RushCard app in Apple. Perfect, it's just my opinion. But doesn't work for passbook - nothing perfect on this world.

I lost my Rushcard on 2-14-15, I immediately called them to cancel the card and request a new one. The rep told me then that I could pay a 30 dollar fee to have it expedited or it would take 7-10 business days to receive my card. I agreed to 7-10 business days. I called about two weeks later and spoke with someone who stated "yes we mailed it out on the 18th" and I should receive it by Friday. It did not come so I called again Saturday, was on hold about an hour between 4 different reps because I kept getting hung up on/or disconnected. I asked to speak with a supervisor hoping to resolve the issue and she ** was only interested in reading the notes in the system not correcting it.

I have been a loyal customer with Rushcard for over 5 years. I waited for my deposit for 5 days, knowing that it should've been in my account. I found out only by continuing to call that my deposit had been sent back to my place of employment. When asked why, I was told that there was a block on my account, but NO ONE FOR 2 WEEKS could tell me as to why there was a block. I had not called the card in stolen. There were no notes. The representatives even said that they had never seen anything like this and that it was of no fault of my own. So, then I had to find out that my Federal tax return was being rejected, and that the block could not be taken off of my account, and they still are not aware why CORPORATE has it on there. I have recommended several people for Rushcard, but this is very unprofessional and unethical. You have to stand by the integrity of your company. If not, as you will see, customers will go to a better one. Thank you for your time.

At 10:00 PM on 2/26 my direct deposit posted onto my Rush Card account. I was notified of that through Rush Text Alerts. At 12:57 AM I received another Rush Text Alert that says a transfer of $631.00 is scheduled to be sent to PHILIPP at 1:12 AM. PHILIPP is one of the cards that is on my list of people that I can transfer money to. I have borrowed that card from my friend Philip before when I lost my card and was waiting on a new one. Other than that I transferred small amounts of money to my friend’s card when he needed to borrow it or vice versa. Other than the time I lost my card I never transferred this amount of money to any card joined to my account (which includes my mother and my boyfriend) let alone to PHILIPP.

I am so fed up with this mess. I have not really had many issues with Rush until they changed dang banks this year. Who in the crap is MetaBank and where are they located? Other than the fee structure, I never had issues with getting any deposits. I think I will be cutting this card up asap. IRS states my refund was deposited on 2/19/2015 which was 7 days ago. Rushcard says there is no record whatsoever in their system. They never received it, they say. The IRS said that Rushcard has the money somewhere and they just holding it cause they can. Wtf, I am beyond pissed and CS is worse than it has ever been in the five years I have been a customer. I'm done! Banker you have been warned! Seek services elsewhere!!

Bought a Rushcard today, just to pay a bill with. How about bad card number right out of the package? I have been back and forth for two hours now on the phone and on the 4th transfer and been on hold now for 20 min. Can't register the card, says number and security code doesn't match. Customer service has gotten me nowhere. This is stupid and ridiculous all at the same time. I just either want this card activated or my money back simple as that. I got bills to pay and money floating somewhere and I have a bad card. Go figure!!!

I have been a RushCard account holder for 4 years and 8 months. In all of that time I have had a direct deposit from the VA. Although I have been a loyal customer for so long I have been dissatisfied with the service I have received. As of January (a customer for 4 years and 5 months) when the government have its mandatory raise my pay went to 3028.90. With that being said RushCard continues to say that they don't hold funds - my funds are continuously being held and pending. Every time I speak with an agent they tell me something different. What got me the last time was the tier 2 manager told me receiving my check early was a benefit and then told me I wouldn't be getting my check early. What is the point of my hard earned money pending and why wouldn't I have just gone to a traditional bank. You can't contact corporate and I don't have my money.

I had direct deposit set up and the first check went in one day early. The second went on my pay date. The third went in day after my pay date, and the fourth never received. The each pay week, I would speak to at least 3 reps and I would get different answers from rep. Every time I called, no accountability, no supervisors available, and a very serious language barriers with some of the reps. And I sent email to Rush - no response, and they state they will get back to you within 12 hours. It's been 72 hrs. Horrible company. They should be shut down because no one is accountable.

So I filed my taxes, had it sent to my Rushcard on January 23. I got accepted by it but I still haven't got my refund; suppose to have got it on the 13 of February, which I still haven't. God could it be 'cause my name is spelled 'Ashly' but it's 'Ashley' on my card? Do you think that's the problem - one little letter?

Just recently got this card 2 weeks ago and every single customer service person I talked to was rude rude rude! Does Russel Simmons not read his reviews... your service is horrible! What kind of customer service training are you doing.... for real! I have never been so frustrated in my life and I got 5 kids... All I wanted to know was if my card is inactive is my direct deposit going to make it active.. simple question to ask the company that should know this BUT no too hard, apparently is rocket science. When asked to give my card is invalid. How is my card invalid if I'm looking right at it and reading the numbers your company printed. So I call. Well when I call the girl can't answer my questions, gives an attitude, tells me to hold and transfer to me to a survey.. lol! And guess what I rated you a 0...

On January 23rd I went to a CVS store and reload $70 on my rushcard. It reloaded successfully. On January 27 I reloaded $400. As of February 17 there's 0 balance on my card, my money never made to my card. I reach out CVS, rushcard, greendot help me.

This card is not secure. Anyone that has your ssn can check your account info on the IVR or with a rep. This card needs a pin instead of ssn and last 4 digits of card to access acct info. Just pitiful.

I was trying to withdrawal my money from my Rushcard on February 14, 2015 @ 8:30 am, they told me access was denied due to over withdrawal locks my card. I call customer service spoke with the representative states someone utilize the card at US bank on the 13, of which wasn't true. I calls US bank to dispute the 500 amount, the representative tells me was overdrawn. Only to find out it was an error that Rushcard made, I spoke with the dispute representative, he acts rude and tells me, "I am going to charge you fee and reorder you a card." I did not want him to reorder me a card, I want him to unlock the card I have in my possession so I can utilize it. Now he hangs up the phone, I call back and spoke with the customer service department person by the name of **, push me through to a supervisor by the name of ** to undo the problem that happen.

My money was stolen off my card by an individual that I don't know while I was incarcerated for six months. When I got out I did everything rushcard told me to do. I even got letters from the state notarized confirming I was incarcerated during the time my money was stolen. I even got out and made a police report. I sent three different rebuttal letters because they denied paying my money back saying I was responsible but how and I was incarcerated. I think they just don't want to pay me back my money.

I have been a Rushcard customer since 2011 and I'm very disappointed here lately. Every Customer Service number that I call Never leads to speaking with an "actual" person, I have sent documentation to change my name because I got married and my card expires in March and...guess what??.This morning I actually found a number that "works" only to find out that I need to send my ID back in because it was not readable. Hello, you guys have my phone number.

I normally get my direct deposit on Thursday at 9 but yesterday it didn't come. I waited until 10 to call RushCard. I was informed the system was down and it would take about 2 hours. The customer service rep told me she did see my direct deposit pending. It came at 1:33 in the morning. I made 4 transactions and at about 8 o'clock p.m. I received alert that I had $1. After speaking with another rep there were 20 Fraudulent charges made in about 3 hours. And I have to wait 10 days to even dispute this....After 3 years of my business.

I have been with Rushcard for almost a year. I get my work check and SS deposited weekly and monthly. Anyway, once I ordered something off Amazon. I cancelled the order. Amazon sent a letter that the funds had been returned. However, 6 months later I never got my money back. I let it go...then I had another merchant accidentally take a double payment of $297.54. They too sent a letter to refund the money. Indeed it was refunded but it took 10 days. By the way, the double payment came out New Year's eve (then Feb. 1st come, I'm expecting my 1st check of $1,220 which I have been getting the same time every month for years). The check was sent to my RC as it always had been. I checked the account and nothing. I called Rushcard and they said my SS check was sent back because it didn't not have my whole name on it.

I've had a Rushcard since around 2008. Never had too many problems with them. This year they decided to reject my tax refund, due to one # being incorrect on the account #. However, that SAME INCORRECT # has worked for the last FOUR tax seasons. Go figure. Anyway, it took me about a dozen phone calls to even find out it was rejected. EVERY SINGLE customer service rep had a different answer for me. From "there was never a deposit" ...to "every amount is handled differently". Now, my refund was rejected and sent back to Tax Products who will issue me a PAPER CHECK.. another 5-7 days... and I have NO IDEA how I'm going to cash this check because I don't have a traditional bank account.

Nothing has happened to me at this point as I am waiting for my card. I was going to have my taxes deposited on this card but, after reading the complaints I don't think I will. I'll try it for just loading cash.

I have been waiting on my taxes for a week now. Fax everything they ask for. Every time I call they give me fake information, it's always different. Me, I have to wait 1 to 2 business days. Money still not on my card. I would never refer rushcard to anybody. It's a rip off, a scam. Need better customer service rep. I hate I have the card taking money without me knowing. Russell, you need to shut this business down is no good.

I have been a Rushcard customer for 4 years. Recently I was set to receive a replacement card, as my old one was expiring. I updated my address online 2 months before they sent a new card. I even called the toll free number to verify. Two months later, my daughter received her replacement card, but I do not. I call Rushcard, as I am about to receive my direct deposit. They tell me that my card was returned, but they don't know why. I'll have to pay them $30 to rush me a new card. The mistake I later find out? They mailed my new card to my old address! It was returned. They made a mistake, but I have to pay for it? No way... They are crooked. Do not get one of these cards!

February 9, 2015 Amazon took $105.66 from my rushcard. I was fine with it because I called and got it straightened out. Prior to that I called Rushcard support to find out where the $105.66 went. Long story short, the lady argues with me and compromises my card prior to me telling her my checks are direct deposits go to it and there is one coming. Rushcard is NOT worth using. The representative argue, don't listen and quite frankly, aren't worth 25 cents.

I had my child support payment going to my RushCard, and I never received my child support payment for May 2013. I called RushCard and they claim to have never received the deposit but the money was coming from the military Defense Finance and Accounting and they say they transmitted the money to RushCard. The paralegals at DFAS were looking into it but RushCard never offered any assistance and it's been almost two years now and I haven't received any word on my deposit. It's not fair that my ex-husband has dedicated his life to this country and RushCard takes the money he is earning to support our daughter.

Well I am suppose to receive my tax return tomorrow, I've lost all hope for Rushcard and I'm expecting the worse. Just about everything everyone has wrote has been true. I called ahead of time just to verify that my tax return won't be held due to my husband and I filing joint a return and the deposit is in both our names but the rushcard account is mine. I was told to sign my husband up for an account and there is escalation put in and I even spoke with a supervisor name Chris. I was fed a bunch of BS just like everyone else. Same problem, different scenarios. I would never ever recommend Rushcard. I'm highly disappointed.

I'm waiting for my tax refund since 2/4/15, called numerous times about 10 times since I was suppose to receive my refund. Now it's 2/9/15 which I'm told will still not receive until 2/12/15. I was never told of any problem until now. Why wasn't I told ahead of time about mistakes on others behalf? REALLY PISSED!!! Need better qualifying people to assist customers in difficult situations. Please contact me ASAP, my number is listed.

Would give zero if I could. Taking money out of account balance with out notification of why. Got hung up on every time I tried to make inquiry. Bottom line RUSHCARD IS A RIPOFF.

I have been a loyal customer to Rushcard for several years...and every time I get a deposit always have to see me at my ID my social security proof of address now that my money is deposit on my card...and they have accepted my ID and social security. Now they're telling me my proof of address have to be verified as well which is shipped already been verified. I have my old address on my bills with my new address showing that I just move.

My husband's card was blocked because of his account not being updated. We have faxed all types of information for them to say oh we still can't unblock it for 1 to 2 days! Once we get our money off I'm cutting it up and change companies asap!

On January 29th, I called Rushcard's customer service to receive my account information to file my taxes. The customer service rep gave me an inaccurate account number which has led to major turmoil. I know when my taxes were released to check my balance. It kept saying $0.00. I knew this was an error as of today because I had already waited two days for it to post. I called customer service and asked for a supervisor...the rep never transferred me. Instead, she tried to take care of the situation at hand. The rep discovered that the agent I spoke to on the 29th had given me the wrong account number and the funds were in an inactive account. She stated that she was filing an escalation and it would take 1-2 business days. I explained to her that Rushcard is the at fault party and I do not have 2 days to wait due to my current issue.

I went to New Orleans for a vacation - it turned into a nightmare. I've had rush card since they were introduced. I went to check in at hotel. Paid using rush card 1,223. As I was going up to my room I get an alert that my card had been charged the same exact amount. I started calling rush card cause we were many miles away (Oklahoma), and to cover their asses they said it was a hotel employee, that swiped. I instantly ran down there to desk. Needless to say it took 4hours to get an understanding of what happened. It was a employee of rush that speaks another language, authorized the charge, and it was 2min in between both transactions and I signed up for alerts. It took 1 month to get my refund. I knew then I was just a number, for this company....RUSSEL SIMMONS whoever look into the business. I'm upset and it was the worst trip because I had limited funds due to employee error.

I have been a loyal rushcard customer for 5 1/2 years until January 27th of this year. My ex wife told me to do a card to card transfer from her rushcard to mine and that's when all the hell began. I transferred the money at 6 am. By 8:45 my card was blocked because allegedly she didn't approve the transfer but she told them she did. So now here I am on Tuesday doing everything they asked to get my card unblocked. They told me to fax a copy of my social or my driver’s license. I sent them both because if they couldn't see one document they had the other and they could use that. No, they were only focused on the license. And I had to fax them copies of it 15 times and they all were denied by rushcard! I have been faxing them papers since Tuesday and now here it is on Friday.

I contacted Rush Card around August 15, 2014, when I discovered there was fraudulent activity on my card. I immediately cancelled the card and soon received a new card. I also requested a statement from May to August, asking customer service if it would be all right if I could dispute the charges via mail service as I would not be able to call back until after December 15, 2014. She told me no and to wait until I was able to call back.

I am a very dissatisfied customer... The communication is very poor within this company and every time I get on the phone someone is telling me something different.. I have been having the same problem for almost two months now and nobody helped or solved anything.. I would never recommend this card to anyone and as soon as my money hit I'm canceling mine.. But my suggestion to y'all is have some professionalism about yourselves and the company so y'all can help the next people who gets suckered into getting this card.

I have been with rush card since they were giving out rewards. I ordered another card and cancelled my old card and they left my old card active and transferred my deposits to that canceled card. The rep said it was my employer's fault but I had spoken with my employer before I called the Rush Card rep. So they told me to cut up my new card and that they would send me another card to my old account and that was to cover their butts. So when I received the new card it was due to expire THE FOLLOWING MONTH!

I tried purchasing a download on my Xbox thru Microsoft with my RushCard which I've been using since 2012. Long story short I couldn't get the download but was charged for it. I contacted Microsoft whom informed me that indeed a refund was due but couldn't be issued because I deleted my card info offline and to contact RushCard to get my refund. I contacted RushCard and the representative told me I had to dispute the charge and I did only to have RushCard tell me the charges were valid and no refund was due.

I've been with Rushcard 11 years. I have always had Direct Deposit from my employer and now for my SSDI funds. I was out of gas and I spoke to several different people saying they could not give me about $5.00 just so I can make it to my bank... 11 years! 2nd incident, I ordered my routing # from a older acct 3 weeks ago. Never received. 3rd, ask for a replacement card 3 weeks ago... NEVER RECEIVED. WELL, EVERY GOOD THING MUST COME TO AN END. Needless to say... this will be my Last load!!!

I have been with Rush Card almost 5 years, I just got off phone seeing an unknown merchant has charged 19.99$ to my card. The first customer service representative tells me I can't simply dispute a charge. I'd have to wait until February 2nd for this charge to settle then cancel my card and wait 7 to 10 days for new card.

I went to a Shell gas station to pump gas on 1/17/2015 in Fort Mill SC. The Shell gas station was out of gas, but a hold was put on my Rushcard for $52.78. I never pumped any gas because the Shell gas station ran out of gas. I called Rushcard and spoke with 3 representatives and 2 managers that told me I have to wait 10 days for the hold to be released by the merchant. I explained to them that I never pumped any gas and the hold is for nothing. The first supervisor asked if I had the receipt? The first 3 reps I spoke to hung up on me and gave me the run around. When I spoke to his manager Jonathan ID# ** he gave me the run around too. PLEASE PLEASE PLEASE do not use Rushcard. Make the sacrifice and deal with a REAL bank, one you have access to physically. This is not worth the aggravation. I will cancel every Rushcard that I have and bank with a real financial institution from now on. Never again will I use prepaid!!!

I have been a RushCard customer for a couple of years now. I just set up direct deposit with them and it has been nothing but a nightmare. They tell me that my employer didn't match the right information to my acct., but this has been the 4th time to get my check deposited to my acct. They said it takes 2 business days and they still haven't gave me my money. I have worked hard for my money and I have 5 kids that I have to feed. To make things worse, they say there is no way that we could speak to anyone other than the member services. How is this possible. How come we can't talk to upper management to see what's going on...I think this company is just too much!

I have been a customer with Rushcard for over 12 years. I have always received my direct deposit from my job on Thursday. When my deposit didn't post I called and they stated because the names didn't match. They couldn't deposit my check until I verified some information. Now I have been depositing my check for over 3 years in my maiden name and all of a sudden you come up with this bull... Well I did what they asked and here it is Friday January 16th and I have yet to receive my deposit. Mind you I confirmed my direct deposit at 5 am Friday morning and here it is 1 am Saturday and still no deposit.

Russell Simmons, I don't know who you have working there but I been waiting on my replacement for over two weeks and I got paid again.. I wasn't able to pay my rent because of my card not being at my address. Russell it has been about 3 of your employees that have given me the wrong information and that information has gotten me to the point where I'm at right now.... I hope my card is here tomorrow, if not I'm getting evicted. I did not have a problem with rushcard until I needed a replacement so I hope you get to see this because this is really in call for. Have a good night.

I've been a member of Rushcard for 6 yrs and I never had a problem with them until they hooked up with Meta Bank. I never had issue taken out as much as I wanted when I wanted. Now that Meta Bank is a part of Rushcard I have a certain amount I can get and 24 hr time frame to get more of my FUNDS. I don't mind so much the daily limit but 24 hr time thereafter is BS. I think it's time to move on.

I am new to Rushcard. On December 30, 2014 I used my card to pay for a room for New Year's Eve. The hotel was having issues with their computer and ended up having to swipe my card twice. Well I didn't realize that I have two pending transaction from the hotel until I was trying to buy groceries and my card declined. I was like wait I just got paid and I know I have money on this card. So I got online and looked at my account and saw that the hotel had two pending transactions on my card. The first thing I did was went back to the hotel, talked to the manager and she told me that their system only shows one transaction. So my next step, I called customer service at rushcard and she said that because the transaction was over a certain amount, the hotel would have to fax over a letter stating that they would only collect on one transaction. She even three way call the hotel manager and explained that to her. So I was like ok I have to wait on the manager from the hotel to fax over the letter...

I lost my card on 12/16/14. I was paid Direct Deposit on the 12/26/14. I transferred my money to my daughter card on 12/26/14 then inadvertently misplace her card. She call in on 12/30/14 to request another card. They blocked her card but never sent out another card. It is now 1/9/2015 and because one of the representatives was speaking broken english and my daughter was answering question she could not clearly hear due to his native tongue, she fail some silly ** test that could not be asked again for another 24hrs. Or she could send her information via fax and they would send her a new card.

I get my SSI benefits direct deposit to my Rushcard. I paid my Sprint bill of 277.01 on Dec 26 2014. Sprint went back in on the 28 and took 277.01 again. Sprint caught it and refunded the money or never took it. Rushcard put a hold on the money and won't refund me my money. 7 days later and my money is still not returned to me. It still says pending like they're trying to give my money to Sprint instead of returning it to me. Now my rent is late cause they won't release my money. I called Rushcard 2 and the representatives were nasty and told me my money won't be considered being returned to me until 11 days. Meanwhile my rent is still not paid and I'm on a fixed income with two kids. I'm canceling my card after they return my money. I don't recommend anyone use Rushcard.

So yesterday I was trying to complete an offer on magic piano for free credits and it said that I could obtain a free Rushcard and then I went to try and fill the info out and it wouldn't take my info and kept saying it was incorrect when it was actually correct. It took me to an irrelevant website and I was trying to resolve the issue by emailing them what happened and they just kept saying incorrect, "we were unable to process your info because it's incorrect" and it's not. I gave my correct name, date of birth, address and my SSN and my credit card info so I'm never coming here again.

I'm having an issue with my Rushcard account. I put in for a transfer from one debit card to my Rushcard. The transfer of funds has been sent from my bank to my Rushcard. I've been calling customer service and according to them they don't see any pending transactions. Like what kind of BS is this?

What happened was the non speaking English lady blocked my rush card without me telling her to. She admitted that she misunderstood me but by that time my card was blocked. My direct deposit to pay my rent was coming in that night now I have no card, no rent money and threatened eviction. On top of that the dizzy broad is charging me $30 to expedite my card. I hate these ppl to theac.

I've been a customer with RushCard for a little over two years and I would like to say the only thing they are good for is depositing my check two days early. The first problem occurred when I pumped gas, not knowing that when you pay at certain pumps $75 of your money is held, for what I do not know, that happened twice, but hey the first time shame on you and after the second it’s shame on me. But what really took the cake was when I purchased an Iphone from Amazon for $104 on Dec. 26, 2014, I then decided to cancel an hour later by contacting Amazon...... I received an email that my order has been cancelled but why is the money still pending on my card, called RushCard and here we go..... Amazon will have to fax something to them proving the order has been canceled yada yada yada, oh and my favorite Amazon is holding my money which is silly because I canceled the order an hour after I placed it and they can get into trouble for doing that, like I told the supervisor why is RushCard involved in this transaction anyway?? What is the reason for you holding my money?? The only people that seems interested that I get my money back is Amazon. I can't wait till I get my money back, I am going to a legit government issued bank.

The customer service can't understand English. If you ask to speak to a supervisor, there is none .....garbage.... trash.......junk....All I want is an explanation to the problem that I am experiencing......garbage, trash, junkkkk...

I called in a replacement card thru rushcard on the tenth of December. Here it is now the 29 of December, no card, my kids woke up to nothing for Christmas but two of my paychecks are stilling sitting on that card and they even lock my acct. so I couldn't transfer any of my money to get it but after almost a month of waiting on my money I expedited another card and they're saying they don't even have a tracking number for me to check the status (I found the other card was never shipped) and I had to pay $30 for that. VERY POOR SERVICE AND WOULD NOT RECOMMEND THEM TO ANY. "STAY AWAY FROM THIS COMPANY."

I've been a loyal rushcard customer for two years, and never had a problem. I get $402.50 taken out of my account. I go through the start of the dispute process. They informed me they could email me the dispute forms. This process started on December 3, 2014 it's now December 27th no forms yet. I asked them to mail the forms on December 5th. ... and still no forms. I have called them a total of 46 times. No papers yet. What can I do but leave the bank. Other than this it was a great bank.

I have been with RushCard for 3 years now and Sunday is the first time I’ve actually encountered a problem. I lost my card at Kroger and I found out someone had used my card and spent 36.00 bucks. So I called RushCard to get a replacement card and they told me it would take 7 to 10 business days for the card to arrive. THIS WAS ON THE 14th. Everyday since then, I have been getting the run around about when my card would be arriving. The last representative I spoke with told me I had two cards coming only because my request to get a new card was never processed. Now I’m mad! I told him I spoke with 6 different people about when my card would be arriving, I was told it's been sent out already or it hasn’t been processed. I’ve been lied to over and over again. I get paid on Wednesday! I need my money. As soon as I receive my card, I'm switching to the Credit Union. BEWARE of this company!

I've been with Rushcard for about 2 1/2 years and never had a problem until they switched banks in May of this year. I lost my card and had to call them to report it and to get a new one. They was supposed so that I could get my money on my company card and when I got paid, well it went to the my Rushcard bank. The girl didn't cancel the direct deposit. So here I am without my check still waiting. Oh, and spent 30 minutes on hold just to get nowhere fast and I wish they would've asked me about delivery day. In two years never had that offered to me. Use to get my check two days early now I'm lucky if I get it before 6:00 PM on Friday nights. I stay on the phone with customer service more now than I ever have in the past. It not worth the headache. I'm canceling my account after or whenever my money decide to get here.

I have been a rush card customer for years, until TODAY. I have never dealt with such a shady, rude, and oblivious company in my entire life. I called this company over a week ago because my card was lost. I was told the card would arrive at my home within 5-10 business days. After no sign of my card, I called back and was told it could take up to another 1-2 weeks. I asked to speak with a supervisor, she offered me a 2 day shipping for another card at $30. So now there were two cards on their way to me. First card arrives, and I hold on to it because had this 2 day card on the way now. Which, mind you, should have been offered to me THE FIRST time I called about my original card being lost. My two day card was supposed to arrive at my home today.

I purchased some items and check my balance to see what was the ending balance. Only to find that some money was missing. I contacted Rush Card to see where the additional transaction was made. The representative informed me of the discrepancy, I informed him that I did not recognize the transaction. Mind you Rush Card has a verification system in place i.e. SSN, sixteen digit card number and DoB and this is prior to any information concerning your account being divulged. The male representative informed me that I needed to send in additional documents. My question to this individual was "why is this necessary when I have clearly verified all of the information pertinent to my identity. This is policy was the answer given... I informed him that I did not feel comfortable send my person information via fax and informed him to leave my card as it is and that I will stop my direct deposits from going to the card and eventually cancel. At this point I asked if my card was still active. The individual I was speaking said it was...

I have always been a fan and supporter of RushCard until they switched banks. It all began in November when I swiped my card at the postal office, where I always go, and it declined. RushCard is no longer recognized by them. Then I was declined at the ATM and was forced to go into a bank to withdraw money. The incident that has pushed me overboard and that has caused me to end my relationship with them happened today 12/18/14. I went into Walmart to purchase a money order and get $20 cash back. The total for all was just over $1,000.00 - it declined on Walmart end 3 times. I call RushCard while still at Walmart, and they have deducted the amount. I explained to them that it declined on this end but they insist that Walmart has the money although my three receipts clearly read declined.

I've been w/ Rushcard going on 8 yrs and as the yrs progress the customer service gets worse. The reps stated they can't hear you and hang up. God forbid if you lose your card, it is a nightmare. If able, PLEASE avoid doing business with them, it will save you a lot of stressful moments!

I've been dealing with rushcard for the last 7 years and it seems as though every year things get worse. The customer services is flat out terrible. Half of the time you're speaking with representatives who don't even speak English. You would think that your loyalty to the company would amount to something but it's been made obvious on several occasions that rushcard main priority is rushcard itself and not us. The situation that really irritated me occurred when I needed to request a new card. Whenever my card was lost, I was told to block the card. I did so not knowing that once I did so, I couldn't transfer my funds of direct deposit onto another card.

I called Rush to activate my replacement card because someone had taken money out of my account that I didn't even know. Once I got my card. I called Rush Card to start the process of activation. I called the number that was on the letter that they had sent me in the mail. I could not activate my card because the security code could not be recognized. I tried it three time when the system switch me to customer service department. Once there I explained my problem with my card. I had to explained that night for five times and they still couldn't fix my problem. The next day I called again about seven times and finally I got a customer service that activated my card. I went to the store and it worked but I still could get no money from it. I had to call now a third day about why I could get money from my card. I went through the same battle as I did before, but this time I called four time and my security code does not work yet. I can't get my money out of my own bank account.

On December 2nd, I was going to purchase something on hsn.com and right after I paid for it, I decided to cancel it. That night I called Rush Card for the first time and after being on the phone with a representative who claimed to be a supervisor and told me that if we call them and they verify that it was not a valid charge, they will release my money. We called and spoke to hsn. Rush card rep is the one who dialed the number and we were on a 3 way call. The hsn rep verified not a valid charge and no money was being taking or will be taken. Hsn rep was still in the phone when rush card rep totally changed her tone and told me that they still couldn’t release it. I requested a manager and she placed me on hold and eventually after 30 minutes she hung up.

I was denied access to sign up for Netflix, tried to call Rushcard but no answer. So I checked your website and found that a number of people have similar complaints!

Being charged fees that's not supposed to be charged 2.50 for. Nothing. I have been going to the ATMs I am suppose to, still being charged 2.50 and this has been for the last 5 years and I want my money back.

I called to check on the balance in my Rush Card Visa account on Dec. 8th because my daughter needed money. When I called, the automated system stated I had a 0 balance. My last purchase was on Dec. 7th which left a balance of $347. I spoke with several agents to find out how this could have happened. I was told that there were 3 transactions from a supermarket called Stop and Shop at 1129 Rt.34 North in Aberdeen, NJ. at approximately 2:39 pm and 2:58 pm. I was at work in Bethesda, Md. 20817 with my Visa card in my purse locked in my locker until I left work at 4:30 pm. They said if I wanted to dispute the debited transactions that a form would be faxed to me within 2 to 3 hrs.

Signed up for direct deposit and deposit was held for a week - had to fax in numerous documents to verify who I am. Do not sign up for a card. This company is trash.

I was alerted by Rushcard 24 hours after someone charged up my card for $2,000.00. Rushcard says can't file a dispute until they post. I live in Greensboro NC. I contact these stores to find out they are in Arizona these transactions were done.

My relative had a Rushcard and he passed away. And it was $796.85 left on his Rush card. They blocked his card where I couldn't get the money. I faxed them his death certificate and I also had durable power of attorney to handle his affairs. Rush card claim they sent the money to the state unclaimed property site. I call the unclaimed property and they told me they had no funds there for my relative. Rush card claim they sent the money to the state September 10, 2013. I found out they never sent any money to the state of Texas. It's like they're trying to keep the money that don't belong to them. My relative died December 6, 2012 and I have been trying to get this money ever since he passed away. And they've been telling me different lies ever since then. This company is nothing but a fake. Consumer beware. I wouldn't recommend this card to no one.

Rush card advertises "receive your direct deposit early as well as online access." WRONG! I have had nothing but problems with this card. The card gets declined even when I have funds and Rush Card always states they don't see any declined transactions. I have not had online access in almost a month and the final straw is Rush card failed to process my direct deposit which in return, caused my auto payments to be returned. I was on hold for 45 minutes with no success. I have never been so inconvenienced.

I have never been able to log on the online system. Maybe I did once to set up the account, but can't get back in for nothing. I can only check my account by calling the automated system. The customer service phone line is choppy, hard to understand what the person is saying. Hopefully I will get my direct deposit soon. Then I am taking my money elsewhere.

Well I have been a Rushcard member for the past six years and I totally love this company. The only thing I am upset about is that they started off giving monthly rewards, but as of last year I stopped receiving them. Anyway, I have been getting my direct deposits two days early. Rushcard is always right on point whenever there is an issue that may come. I really wish Rushcard will start letting customers over draft.

I've been with Rush Card for over 10 years. And I always have problems. Their customer service reps are inadequate because they are too cheap to pay for good service. They advertise that they deposit your paycheck 2 business days before your payday. And my payday falls on the 10 and 25. So I should have gotten my check Friday but I'm still waiting. Last pay day was 11/10 and you got my deposit 11/6. Never had a problem before. You call them and they claim they don't see anything pending. The government should better regulate companies like this. Making claims and unable to deliver.

I purchased a RushCard, loaded cash at the register, and a MoneyPak later that day so that I could make an online. I could not use the card and waited for the plastic card to arrive. Upon arrival I tried to activate it and they said it had been blocked and I needed to send all kinds of documents or they would keep the money, the card would be suspended, and I would never get the money back. I repeat, he specifically stated when I said I did not send the required documents in 10 days (I lost my SS card), that I would not be able to receive my money back, ever. How on earth can this be legal??

I have been a Rush card member for about 5 years now, in the beginning I was signed to the plan with the monthly charges for Direct Deposit...now most of us who have rush card might have issues with having a bank account or something or another, so I won't come on here holier than thou. But after almost 4 years of service with them, all of a sudden every transaction I make is costing me an extra dollar. I called a few time to tell them about it, and I was told that rush card doesn't do that. I asked to speak with a supervisor and I'm given the run around about that too. Finally today I speak with a bold rep, who flat out tells me that yes they do charge, but only to members who have the pay as you go.

This rush card ** is holding my money from ssi because they can't verify who I am. If I wasn't who I say I am ssi wouldn't sent my money on this ** up account. Ya feel me I'm going to ** sue. My no is **, my name is **.

On the 10th of November I requested a new card be expedited to me so that way it would be here by the time I received my check on Thursday. I misplaced the old one. I receive my new card 11/13/14, called to activate, everything went ok, no problems. Later that night I tried to go to an A.T.M. but the A.T.M. said it was unable to process this. I called rushcard and spoke with a representative who advised me that they were having maintenance issues and that I just needed to re-activate my card and then to wait about an hour before using the card. I waited the whole hour then went back to the A.T.M. and again my card was not working! I called rushcard again and again, the representative said they were having maintenance issues and I needed to re-activate my card! One more time I was assured that I needed to re-activate my card again and it would work. It was almost 11pm by this time so I went home and thought I would try it in the morning.

My card was stolen and used, Close to $500 in unauthorized funds. I reported this within hours of the theft and use. I waited and kept in contact with Rush customer service. Twelve business days after they received my paperwork via fax, I was told I would NOT get my money back. Rush requires a direct deposit set up to cover any loss by theft. Visas Zero liability policy does not require this. RUSH has a Zero liability policy with strings attached. All along I was told nothing about this direct deposit requirement. Rush is not consumer friendly. The fees they charge is all they are interested in. If you do not care if your money is protected and you love paying fees -- RUSH IS YOU CARD.

I've had Rushcard for a year now, the first time I was with them for two years. I am currently unemployed and had my daughter send me a care package. I went to withdraw money to put on my Rushcard and get a few things at the store. When I get to the store to make a purchase, they (Rushcard) had taken their monthly fee of $7.95. Free direct deposit but there's a monthly fee which means direct deposit is not free. I called to get my money back and they said no! Point blank period. I will not be using this card ever in life again. And will not refer or recommend this card to anyone again.

I have gotten the run around for a week about my account "being blocked. " They asked for documents regarding my address, SSI card, and proof of address so I, of course, sent those documents to them so that it would fix my account. After the weekend I called them to see if my account was "unblocked" but of course it wasn't. They said that they needed better documents regarding the address and a clearer copy of my I.D because in the copy they could not read it. What kind of bologna is that? There was nothing wrong with the copies that I sent them. When the lady told me that she was "zooming in" to read it I thought to myself, "Either that she make it legible to read or be the problem for it not being able to be read."

Rushcard is the worst. I wouldn't recommend this to anyone. They charge to load the card, they charge to use the card, they charge to get money off the card. I called to update my address with them and in doing so, they placed a block on my card. I can't access my account unless I send a copy of license, social security card, and proof of address. Mind you I didn't even have to submit documents to even get the card, so I'm not sure what sending these documents will prove. I was also told when I got the card that they would take a dollar for every swipe and it would be refunded to me on the 15th of each month. Haven't received a dime. A bunch of liars who steal your money. Your best bet would be to get a green dot, at least they only charge you to load your card. They don't take a little bit of your hard earned money with each purchase.

On 10-2-2014 I put 500 on my rushcard. I try to pay my bills and I couldn't. They put a block on my card for a deposit that wasn't suppose to be made back in 8-27. I have faxed them papers, was told be 1-2 days. It's now been over a month, my bills still aren't paid and my card is still locked. I've been calling them damn ** everyday, all day flipping to get my money back. And all they can say is, "I understand, I'm sorry." No ya don't understand if ya taken money from me and my kids. So in return I've called the police, got no help there. So I have contacted a lawyer to put a lawsuit on them to get my money back and take every one of their jobs. And they can go back to where they came from. I'm not gonna fight with them anymore. Because I keep getting told different things.and I don't play games.

I had fraud committed on my account so they had blocked my account and reissued me a debit card. Now it's been more than a week where they have requested documents and I have sent all documents needed. They always gave an excuse that they did not receive a fax. Finally over 15 faxes later they finally have all the documents needed. They said it was going to take one to two business days. Tomorrow will be the fifth business day that corporate is holding my funds illegally because all documents have been submitted. Every time I call customer service I get hung up on or they say they send corporate emails which about 4 emails have been sent out and still no reply. I have been evicted and my cell phone has been shut off and I have two children who need diapers, milk and clothes which is winter now and I can't provide for my family. It's sad that it had to get this bad and still no help from Rushcard. I will be closing my account after I get my funds somehow. They are thieves and selfish business...

I called Rushcard to report my card stolen and the unauthorized transactions. I was told my card would be replaced plus the money stolen and my balance. I called back later the same day to verify the information and address and was told by a rep and supervisor basically good luck on getting my money back. I have had Rushcard for years. This made me, my husband and other people I know cancel all their cards thru Rushcard. Never again will I deal with or trust this company.

On Oct.1, 2014, my card was blocked. I called and was speaking to a rep named Marc. He told me it was blocked due to proof of address. I told him it's the same address they mailed the cards to. He said they need proof, so my daughter faxed them. They stated they was black they could't see them. Since then I have faxed them twice more making that 3 times. They keep saying they can't find them. I told them, "Send me a check." They stated they can't access my account without proof of address. This is a prepaid card, why is my address so important? What am I suppose to do? I need some help. It's been 2 weeks. Am tired of going in circles with these people.

I want to use my card online to purchase an airtime load and suddenly my card got declined and I call this rush card company and they told me that my account was already block. And I don't know the reason for doing this to me. I load my card so when I go to work I can used it and buy food since my job is live-in care. I load the card from moneygram and I told them that they need unblocked my account because I need it badly to buy load and food since I'm on my work and they told me that they can only send me a check. This company is so stupid, I don't recommend this to other user.. They should unblock my account because they don't have any grounds to block it. I didn't use it for gambling or illegal activity.. This rush card is very stupid company.. I hope nobody would ever use this card anymore.. They only take money from the user.. I'm so mad and so disappointed using this card.

Customer service sucks, this card sucks. I'm cancelling once I receive my money and I will deter others from signing up. Months ago they also tried to tell me I took 300 dollars out of a ATM which they just debited from my account. I did take $300 out but only once. They doubled my transaction and showed I took that amount out twice seconds apart. I provided documentation and I received my money a month later...unacceptable.