Netspend Reviews

Since I had NetSpend I have not been spending too much and burning up a bank account. I do reload and direct deposits. I love using their reloading locations. It's only $1 and basically pretty easy. I also love the fact that when it is direct deposit, as soon as it hits your account, it's automatically available. Some people have to wait two or three days. Their team is great, responds well and answers all my questions. I've recommended NetSpend.

I first heard about NetSpend from a mutual friend. I wanted to do some new banking so I tried it and decided to go with them. With my NetSpend card, I'm able to use it to pay bills and make online purchases, not to mention their early direct deposit. My interactions with their reps have been wonderful.

My boyfriend and I both have NetSpend. We use it for the direct deposit. Sometimes we purchase items with it and somethings like our car insurance we pay with it. My boyfriend is old school where he likes to take the cash out and pay things. But me, no I would use the NetSpend all the time. The only thing that I don't like about it is you're only allowed to take $300 out at a time. It's a little bit of an inconvenience. But other than that I would absolutely recommend it. I’m on disability and getting it a little bit earlier than my normal day and I receive good service from them if I ever have a problem. Like at one point about a year ago when I wasn’t getting the check and I had to get another card. It was definitely handled with earnest help. They went all the way to help me and it was resolved in a very timely manner.

I get paid through NetSpend, and everything's been great.

I reload my NetSpend card and I use it for direct deposit. It's a good card. I liked working with NetSpend. They're a good company. The team at NetSpend were very helpful. Anything that I needed, help or any questions I had, they answered them for me.

The advantage of NetSpend is that it is personal. It's safer to use and I have two cards with them. They help me manage my funds through direct deposit and I also have another one that I use on the computer.

NetSpend has been fine. I like their service and use the direct deposit more frequently.

I had a large Social Security check to be cashed and I needed a place to put it. NetSpend card was what I wanted to use it for, and I've continued to use it for four years now. I haven't had any problems using the card. As a matter of fact, I shopped at Home Depot and they automatically sent me a new card, so I'm very pleased with it. I use direct deposit option more frequently. All my interactions with the reps have been positive. I've only called once or twice. I use the card for everything online. It's great service, easy to use, dependable and I love the fact that I can check it online and I get a text message when it's used.

On October 10, 2014 I called Netspend to first talk with a customer service rep. But as stated in a complaint before, they were too busy to answer my calls, and said they would call me back soon as they could. Well, I waited and waited but no callbacks at all. So, I call several times until I called to report my card stolen then I was able to speak with someone. She was very rude and had no concern for this customer (Me). I explained my situation, give her all the details and she kept getting everything I said wrong and had the nerves to get mad at me for her mistakes.

I am truly disappointed in netspend. I was presented the referral program through a business partner. Now prior to this I had already signed up as a netspend cardholder as a teen. I didn't think that it would prohibit me from the referral program. I signed up think that i would receive the same respect as anyone else whom may have signed up. Once I received the card i uploaded a few hundred dollars thinking that i would still get the $20 that netspend offers for the referral program. I didn't get it, so i called the rep that i talk to apologized and assured me that i would indeed receive $40 within two business days, i was so excited that i told everyone on Facebook! I waited a week and still didn't receive the money on my card.

I used to go cash my checks 'coz I couldn't get a bank account because I owed the IRS, but I don't anymore and decided to stay with Netspend instead of going to a bank. I pay bills and online purchase using Netspend all the time. Netspend notify me every time I spend money. Somebody broke into their security and tried to use my account, so they got me the thing where they let me know every time somebody's spending money. They've been real good. The manager at the office on 87th where I call helped me out a lot, getting to where they tell me when I spend money and how to do it and everything else. I have recommended it to two people. I was kinda bummed out when somebody broke in and hacked their system but after that, nobody ever bothered my account anymore.

NetSpend is very convenient. I use it to pay bills and for direct deposit. The card has to be loaded in order to do purchases online. Versus a lot of other prepaid cards - they kind of reject a lot of purchases, but I haven't had any trouble with purchases or anything like that. I just love the overdraft feature being that there’s a certain amount of time that you can put the money back before they charge you the additional fees. Lastly, I like the customer service. They're always there.

I use my Netspend card for anything. When I call if something happens, they get it straight. Everything is really good. I would recommend it.

I decided to go with NetSpend for my direct deposit because I heard you can get the deposit five days before time and it sounds pretty good so I went with it. With NetSpend, I have been able to manage my finances better. I have paid a couple of bills over the phone using the card. They have the deal where you can overdraft to $100 and they charge you $15. That’s nice and cool if you don’t have the money on hand, but I think every 12 months they will cancel it for 30-60 days without warning, without notice. I think they should notify ahead of time before they suspend it. But other than that it was good and I definitely recommend it.

I like NetSpend and I don't plan on changing from them. I use it for direct deposit because Social Security was saying that everybody had to have their checks going to a bank or direct deposited. Some of their reps don't speak good English and it's hard to understand what they're saying so it's frustrating. But for the most part, I keep hanging up and calling back to find someone that speaks English right. Still I’ve recommended NetSpend to a couple of people.

I've had basically 100% service with no problems that I can recall with my NetSpend prepaid card. You don't go into debt with it and it's acceptable anywhere with VISA card. I use it for direct deposit as well. On occasion I'd have a hold on my card, but it's usually taken care of right away. It's been a very good experience overall.

I've got a bank account, but I still use NetSpend because it's been so easy to use and so comfortable. I had some financial difficulties, been in a motorcycle accident, and I couldn't get a bank account. I had found some way to cash my check and organize my finances. It's been very effective for me now for a couple of years. I did have my card compromised once and they were great at killing it and sending me a new one. It's been a very, very pleasant experience. It's been good to have and it's managed to solve a lot of my problems while I've been rebuilding my credit.

Every month I cash my check. I talked to a lady when I was cashing my check and that's how I found out about Netspend. With it, it's easier to manage my finances. I'm on a preferred card because I have my check direct deposited. The only thing I don’t like about it is they said that they're not supposed to pay for every transaction, so I paid $1 for every transaction. Otherwise, everything else is great. My card is basically like my checking account. I use it for everything. It's been great.

I've had NetSpend for years. Been using it for direct deposit and to pay bills. They've always been knowledgeable and able to answer all of my questions.

I used to go to a bank and seemed to be getting screwed over on the overdraft charges so I decided to cut out the whole thing and go with Netspend. It's been a good experience, and the issues that I've ever had, they've always fixed it right away. I have direct deposit and pay all my bills with it. It's easy to use.

I like NetSpend. I have my direct deposit with them and everything's gone good. I use it when traveling and I can use it to wherever I go. They have excellent service and easy-to-use card.

We have been customers for many years. I recently lost my card on Sept. 25. I contacted NetSpend to report my card lost, and a customer service rep. told me I would receive a new card in 7-10 business days. We receive me & my families only income via direct deposit on this card. On the day my direct deposit is due, I contacted NetSpend to see the status of my new card. Only, then was I told by the customer service rep. that I could purchase a temp. card to have my money transferred on to, we then after purchasing the card tried to get a hold of a rep. only to constantly be told they were too busy and would call us back 25 minutes later; this happened in total 6 times. After all that, our account was put on a block, that we were never made aware that was going to happen. They asked us countless (pointless) security questions, even after we put a security question on to prevent all of this. We tried to get in contact with supervisor, only to put on hold for 20mins then hung up on. We were told that we would have access to our funds in 4 hours - this was at 6 pm, they don't even work at that time. We were only then to be told that we would maybe get our funds the next day.

A couple of years ago, I saw a link to NetSpend on Yahoo. I clicked on it and ordered one. I’ve been a NetSpend customer since then. What I like about it is it automatically declines when nothing is available. I like the ease and fast availability of funds. I love that when I call Customer Service, they’re right on it whenever I need them to fix a problem. I just love everything about it, from their availability to customer service. They are awesome, reliable and dependable. They are exactly everything they say they are on their website.

I must say, I am extremely pleased with the service I've recently received through netSpend. In a review of my recent transactions, I discovered a transaction I was unfamiliar with. Upon a more thorough examination of the specific charge, I learned for certain, it was a charge I nor any of my family had made and moreover, it was made through a company/site present in numerous consumer complaints for identical and similar actions. I had no idea how or why my account had been utilized by some person or entity, but I knew I was not responsible. I also knew, if there was any way possible, I had no intention of paying for something I did not order, nor use.

I needed a pay card, and it seems like NetSpend is a good one so I decided to sign up with them. Now I use it for everything. It's just been a good experience, and I would recommend them to people.

I reload and pay bills through my NetSpend card. The process is easy. However for the reload they've changed it now to where I had to get used to them, being 30 minutes after you load it. It used to be as soon as you put it on there, it was on there. But overall, it's been a good experience.

At one time, I had trouble with my checking account and paying bills. And I didn't want people to have access to my account. Seen their ads and a couple of my friends have it, so I figured this would be the best way to do it. Now I have half of my check direct deposited there, most of it is there like a day or two before the regular payday. It's awesome! Plus I can use my card and nobody asks any questions. Most places now require some kind of a credit card, so it makes people feel better. It doesn't matter now if I have debit or credit; it makes me feel good. I like it overall.

I was trying to make a payment somewhere and it wouldn't go through for some reason. I called them and it was resolved right there and then. I use my Netspend card to pay bills and make online purchases. It's pretty good because you can't go over the limit.

I was cashing my checks at Ace and the young lady said to me that they're taking too much money out of my check, so she started me off with a NetSpend card. Now I get direct deposit and pay my bills with it. It’s easy to transfer money from your account instead of having the money in your hand.

I first learned about NetSpend a long time ago. I was actually getting my checks cashed at Ace Checks Cash. It was just a way for me to have a debit card. I like the idea of there being a savings account associated with it. I immediately loved how I got paid a little bit earlier. The funds post as soon as they're there instead of it being held until midnight, so that was really awesome too. The savings and the text message notifications have been wonderful ways for me to manage my finances. I got the text message notifications as soon as there was any sort of transaction happening. That really helped because I knew immediately where I was at, or any time any sort of transactions would post. The savings has been wonderful. It’s allowed me to set aside money that I need to set aside for bills.

I was going thru my gift cards and checked the balance on my NetSpend account. It was in the negative. I called to find out how in the world can a card that you load money onto go into the negative. They had been charging me a $5 fee every single month THAT I DID NOT AUTHORIZE so basically they have taken $30 of my money. Now I can't get a hold of a manager. This better NOT show up on my credit!!! I asked to close my account and said I couldn't because it was in the negative BECAUSE OF THEIR FEES.

I've been managing my finances pretty well with the NetSpend card. I use it for direct deposit and it comes earlier than most. It's very convenient paying bills and making online purchases with it.

I was at Western Union cashing my check, and they said, "You know you can have a NetSpend card and you can preload your money onto the card." So they sold me a card for $10 and I waited for it in the mail to come. I've had it ever since, been with them since 2007. And I'm glad that my mind told me to get the card that day when they were asking me to get the card.

I've really been happy with NetSpend. We were working for a company, my husband and I, selling a client's houses because they were real estate investors. They suggested NetSpend to us because they said it’s a really good card. It’s loadable, acts like a checking account, and is a debit card. And you don’t have to worry as you know that money you put on it, is balanced. So we went to our local Ace Cash Express and they were selling the NetSpend card. Got one. And both of us have had one ever since 2003.

I wasn't able to do online access and it took months to get it straightened out. There were a lot of people that were having that problem. But they credited me back for an inconvenience fee, which I thought was rather nice. I recommend NetSpend all the time.

NetSpend was a more reasonable way for me to keep track of my money. The fees are reasonable. A lot of other cards charge you as you use it and they don’t have monthly fee plans like NetSpend does. And the direct deposit was so easy to set up. I know how much I got and how much I can spend. You can track where it goes by looking, like I get the text messages and also signed up to the website so I could track it like where all my money went this month. It helps me monitor what I need to do. I set it up to automatically withdraw payments on bills out of there like a checking account. I haven’t had any issues with it and if I have, they have been resolved fairly quickly. I lost my card one time and another time, it was demagnetized. I also had to dispute a couple of charges. And I did have one time where somebody used my card and it was a person I knew. We used it to pay one of his bills and they saved my information. He was able to go and pay it again without my authorization. That was a dispute that took a little longer, but I did get my money back. My experience overall has been pleasant.

NetSpend is basically about the same as using a bank account, except that I don't use checks anymore. And the system works really good with the notifications every time you use the card. That way you know when any time something's taken out of your account. That's one of the best things. Other than that, no monthly fees and stuff. I use NetSpend card all the time for my bills and it's totally convenient. I always recommend this card to anybody.

When I first opened my acct. a couple years back, it started out great. Gradually, as time went on, I noticed the fees were increasing astronomically each time I used my card. The ATM fees are ridiculously high. Then each time you charge with your card, you get another big fee. Those $1.00 and $2.00 fees accumulate quickly. Last month I spent over $30.00 just in fees using the card. Dumping this card immediately. The only good thing about this card is that your money does come a few days quicker, and the customer service has been great each issue I've called them on. But, unfortunately that's not enough to make me want to pay all those fees. It's just throwing away hard earned money away....

I love NetSpend. They’re outstanding. I’ve had no problems with them. I recommend NetSpend to everyone that I know who are trying to open up a bank account. I know NetSpend’s number by heart and I give them the number.

It's been a helpful, easy to use, card account. I've had NetSpend since 2006. The whole getting paid two days earlier definitely helps. That's been a significant value so that's why I've kept the account. I don't necessarily need the extra days anymore but at some point I did so and that kind of helped. They have a pretty neat custom card. It works like any other card, and has limits like any other card, so no issue there. The fees are understandable. I pay a $5 payment plan a month and I use it how many times I need to.

I, at the time, worked for a day labor office and thought NetSpend's prepaid debit card would be a good way to save money and build up a nice savings account. So everyday when I got off work, I would load my debit card with my whole paycheck so if I needed anything all I had to do was use my card instead of carrying cash around. However, when I decided to get a few dollars out of my account on one particular day after work they let me know I had to buy a new debit card, the card I was using was no longer valid. When I complied they began to inform me that now I would have to 'prove' my identification when I had already done this to open my account initially. Afterwards it was just one piece of a scam after another to refrain from releasing what I still have on my account!

I choose Netspend over all other prepaid cards!

Got a Visa Debit card via Ace Cash Express. Been paying a Monthly fee and per transaction fee for 3 yrs. Mentioned to Ace Teller who called Netspend to say this was not right and they credited my account for monthly fee charges back to Feb 2014 not 2012 like it should be, and the per transaction fees add up to a lot more money than the credit of a monthly service charge. I want my money back!

Managing my finances has been very easy since using my netSpend card. I have used the direct deposit. My interaction with the reps is fine except for my husband's card. He hadn't used it in a while and I went to put some money on his card and they were telling them that he had to answer these three questions in order to know that it's his card. We can't put money on this card and we can't activate it. We tried to get a new card and they said, "Oh you already have a card so you got to answer these three questions." And then you get somebody that's in another country. You can't understand what they're saying. But other than that, my experience is a ten.

I started with NetSpend in 2005. I use it for direct deposit. I don't like banks and I love their service. I hardly ever have to go there but when I do, the guy that I go to is really cool. He's helpful and fast. My kids have cards with them too. I'm just loving your service in general. Love it, love it, love it.

It’s easy to pay all your bills using NetSpend. I’ve used it for everything. The process is no inconvenience at all. Just load it up, or I have direct deposit and my money goes directly to my card. They have excellent customer service. Every time I call, the waiting period is short. They never keep you on the line for long; they get right back to the customer. You know they are working with you; they are understanding and very compassionate. I’ve never been disappointed with them. I’m completely satisfied.

It has been so long ago since I’ve had NetSpend. Originally, when I started out, it was at Ace check-cashing. I’ve been able to use it for everything but car rentals. It has helped me manage my finances because if there’s no money, you can’t overdraft. I have text alert come to my phone so I know immediately if the card is used. Typically I use direct deposit rather than NetSpend’s reload locations. The process is no different from using the bank; it’s really easy. Plus I like the fact that with direct deposit, it’s available a couple of days early.

I have been with Netspend for over two years and never had a problem at all until now. Here it's Friday and my payroll check has not been deposited to my account. I called ahead of time being proactive because like clockwork my deposit has always been available two days before Friday. I started a new job and had to put three weeks in a hole and I can't be without my money. I have called their rude non knowledgeable customer service department and now I have to wait and pray that I can even get the tracer number from payroll dept. This is it with Netspend.

My ex-husband ruined my credit. I couldn't get a checking account so I was looking for a prepaid card. I stuck with NetSpend because of the way that they handle the business. It's so much easier to get my paycheck. Their reps always answer my questions whenever I ask. I have recommended them.

I completely love NetSpend. When I call and need assistance, they always help me and they're friendly, always helpful, always fixed whatever ails me. I was at Ace check-cashing and had seen a sign there for NetSpend prepaid cards, and I asked the teller about it. She explained about it to me and I signed up right then. When my daughter got older, I thought it would be a good thing for her so she wouldn't be bouncing checks so I got her one too and we both still have them. I like the fact that I can transfer her money. I get on the computer and transfer money within seconds, if she needs money, coz she lives in Las Vegas and I live in Tennessee. When she needs help in the middle of the night, I can just get on the computer and bam, there it is.

They were all good until July. I don't know what happened to goodness of customer service but it went south for this company. I moved to Florida from Las Vegas and they all of a sudden treated me like I was a scam artist when I was actually getting scammed. I contacted them July 8th for a service I ordered that I put a down payment on and ended up not getting service. The person I paid thru PayPal actually agreed to return the money which PayPal confirmed. But they say they have 45 days for the person I paid to prove I didn't receive service.

NetSpend is handy and convenient. It's quick checking money on my card and the text alert is a big benefit - you know when your card is used. I have direct deposit and I don't deal with the team directly except for lost deposit and so far it has been very good.

I first heard about NetSpend through Money Box. I was going and buying money orders and they happened to have a debit card available, so I purchased it. I got direct deposit going. When you stop dealing with Money Box, it makes it very easy for me to load things if I have to and it makes it very easy to make use of my Mastercard at any location.

I've been with them for over 9 years. The service is good and it's very convenient. I can go online and check my statements. I do direct deposit frequently and it goes in quickly. I haven't had any disputes and the operators have been great. It's a good company.

I like the fact that NetSpend has a savings account feature, which when I signed up I didn't use but a year or so later I did. It's very convenient. When I first started I used their locations, but I'm totally on direct deposit now. Whenever I get a problem the response was good. I've had some questions, some scares and I was involved in a Target Store breach, but they took care of everything, and everything was fine. I have not had a bad experience.

I have a security block on my ACE Elite Card account. When I call NetSpend, someone with a strong accent tells me I will need to answer security questions with their fraud/risk department. Then I am placed on hold for (up to hours at a time), and no one ever answers. So far I have called NetSpend roughly between 20-25 times. No one ever answers the phone in the fraud department that I am transferred to. I wonder if such a department even exists.

My husband got it and then he got me one. Since then I’ve been using it. I only use it for bills and it's very easy to use. Every now and then, when I have to change password, the people I spoke to have been very cultured, very nice and good. I've had it for years and it has been great. Once they even took my $2 overdraft away from me.

I've been with NetSpend for eight years. I have a direct deposit and I'm on Social Security now. It's easy to use because I can get on the computer anytime. I can sit and watch what day it comes. I use it at the grocery store, department store, transfer money from bank account to bank account. I can do lots of things with it. A month ago, I had signed up on my computer for some cleaner for my phone and computer for a free trial. They took my credit card number at the time for the free trial, but don't charge you. Well, it came down to time and I told them I didn't want it and they charged me for the trial. I had the confirmation number for canceling it, called NetSpend and gave it to them and they handled it well. The experience with them has been exceptional. They've been there most of the time when I needed them and if I were wrong, they prove to me that I was wrong.

Back in 2005, my sister had an account with NetSpend. And she told me that when you receive disability benefits, you can get your benefits early. So I chose to open an account with them. They changed a lot of the fees which is a good thing. They give you reward points. And I like getting my money early, four days early, because I'm able to pay my bills on time. It's very convenient. I don't have to worry about any overdraft fees. Their staff have been pretty courteous. If I have a problem or any disputes, they resolve it pretty promptly. I like the company overall.

NetSpend is awesome. I’ve been with them since early 2006. It’s now 2014, so it must be good. They are all doing a good job. I use their direct deposit feature frequently. I've paid my bills and made online purchases using the card and the process is really convenient. You can pay online, and they have the “You Pay As You Go” plan. I also like the free Anytime Alerts. I usually use their Facebook page and you can find out the faster way if your deposit comes in or if they have any problems or anything like that.

Dearest NetSpend. I've been a customer for years and I'm very happy that I became a NetSpend because I love that I always get my money early and I love the over draft protection. I feel secure with always keeping my money with NetSpend. Anytime I want to ask questions about anything, NetSpend answers me so quickly and always answers all my questions. I will always stay with NetSpend, where I know my money is safe.

I'm a single parent and I had two children. Every time that I had to apply for their benefits or anything for the children, they want me to have receipts for them. With a NetSpend account, I could just right away print everything out. So It was more convenient to me. In addition to that, I have my veterans benefit go there and I could load it for free at the local grocery store here and Netspend got more stores that I can go to compared to other prepaid debit card providers.

I purchased a netspend card. Before purchasing the card I called netspend and asked how it works. The lady told me I would be able to use the card any way I wished whether it be as a debit card or at the atm. Satisfied with what she stated I purchased the card. I then put all of my money on the card. I then started to use it. In the middle of me using the card it was all of the sudden decline. I called netspend and they informed me that there was a block on it and that I needed to verify who I was with a copy of my license social security card and a utility bill with the address on it. After sending all of the information they requested I was then told I needed to send a copy of the entire utility bill...for what???? Are they going to pay the bill?? This started a week ago and is still ongoing.... They are holding all of the money I have on this card... What right do they have to hold MY MONEY? I am now on the brink of losing where I stay due to my rent has to be paid weekly and they are unjustly holding MY MONEY!!! I WILL NEVER USE NETSPEND EVER AGAIN.... I JUST NEED/WANT MY MONEY TO BE RELEASED SO I CAN CONTINUE LIVING!!!!

NetSpend is excellent. One time there was a cable company that had taken some money off my card unauthorized. I called NetSpend and they were nice and good to me, and the next day, it was back on my card. They helped me a lot with that and I appreciated that.

I first heard about NetSpend through Ace. I started out with an Ace card. I had some bad credit rating so I gave up on credit card and tried to get a debit card. I've never had any problem with it.

Being an online account, NetSpend is not a brick-and-mortar place to go and talk to people, but I’ve always had good service. I was looking for an online account where I could do auto deposit and I found them. One time somebody stole my card. Some idiot stole it while I was at the hospital and they charged about $400-$500 and I got about half of it back, which is better than nothing, especially when you’re on a fixed income. And it was handled in a timely manner.

I have been using them for over 10 years and every time I had a problem they fixed it.. Customer service agents always nice and helpful...

Recently, I lost my purse and I had to get in contact with Netspend to cancel the card. I just had a bunch of issues as far as getting my replacement card sent to me. I was in contact with them a lot because we just kept having issues where my replacement card was supposed to be sent. Without the card being in handy I'm unable to get funds off and pay bills. But other than that, so far I had a good experience with them. I was able to manage finances a little bit better. It's also pretty convenient to pay bills or make online purchases using Netspend.

I liked that NetSpend is not a credit card and the savings part earns 5% interest. It's handy and convenient. With it, I know exactly what's where and I don't carry cash most of the time. I have direct deposit once a month, and then I do some deposit two or three times a month. I've had my card replaced because it wore out and I couldn't see the numbers on it. I've had identity theft and had money taken out of my account without my authorization but had them taken care of in two days.

NetSpend was the best option for me at the time and I signed up for it. I was on the protection plan. If I need to tap into $10-$15, I know that I could do it there and look at it as a short-term loan. It helps me to manage my money better. I had two jobs and I have them credited to the account, so I'm getting paid Wednesdays instead of Fridays. Even though it would still be the seven days, I feel like I'm getting paid early within the week. I do a lot of direct deposit. It's easy and user friendly. I know my balance because it either gets sent to me or I go online. The only thing I don't like is that if I call and ask any question and they end up telling me a balance, then they would charge me a fee.

My employer recommended NetSpend when they asked for deposit in the job that I got, and the bank was turning me down because I had a previous problem with my bank so I needed to have a deposit to put my new pay. I made the deposit and my check started going in there ever since. And since using my NetSpend card I have been able to manage my finances better and I know where my money is going. I have two cards and I have two kids in college. There's nothing wrong with it. I've been telling my family about it, half of them are on NetSpend now.

I was very happy with the response I received. At first I was skeptical about how easy and even if possible to dispute charges since NetSpend is not a major bank, but as soon as I called in to dispute the charge, it was handled. An investigation was started on my behalf with Verizon through NetSpend. I was very happy I do not have to deal with Verizon myself. I was only getting the runaround from them. On top of the investigation, I was credited the amount I was disputing in the mean time. That is a very good thing to have available since Verizon told me 4 to 8 weeks if they were to mail a paper check. That was very convenient for me and very thoughtful of NetSpend to do. They understood my need to have access to my funds and they helped me with it. I will recommend NetSpend to all people I know for the excellent Customer Service I was provided. Thank you NetSpend.

In 2006, I got an infection in my eyes that tore my eyes up. In early 2007, one of my pensions kicked in, even before my Social Security Disability. NetSpend at the time was the only card I could find available that I could have my checks set to. Through the years their service gets better. I've had my card stolen several times and always managed to get it replaced fairly easily. I've been real pleased with it. Every time I contact them with some type of problem, they took care of my problems to my satisfaction. The Anytime Alert lets me know when my check is posted. I ain't got to worry about checking on it or having to run to see. Netspend is excellent. I've recommended it to several friends. I've been a satisfied customer for 7 years now and it's been great.

I've been with NetSpend for 20 years. I got a hold of it because at the time, they were running a thing "Sign up for NetSpend and you get your money early." I thought I would try it and they charged me $10 for the card and got it started and I've had it ever since. I like them a lot. I like that if I dispute something, they go out of their way to help me get that resolved. They tell me what to do. I referred a friend to them once and didn't get the money for it but that's not a major thing. I've had no real issues with them.

I've had NetSpend for about ten years. I got it because I wanted to get my disability through direct deposit. It's easy and it helps that I don't have to carry cash. I've had a great time using the card. No problems.

I’ve been with NetSpend for 7 years. I just walked in and saw the card. I bought one and started using it. It was that easy. I still have direct deposit to it. Normally, my interactions with the NetSpend team are good. You call and they take care of whatever needs to be taken care of. If there’s a problem, you call them and they will work it out right away. You know you have a solution because they know exactly what they’re doing. They’re very easy to deal with. I’ve recommended NetSpend to several people.

I've been with NetSpend a lot of years, that was the most going card years ago when I applied. I like the fact that you can get the money earlier than you normally do with the bank and with my NetSpend card I've been able to manage my finances better. Everything's been secure since I had it. I've had no problems with them, it's just that I don't like the fact that they lock your card after six transactions and take out money and you want to reload, they charge so much. I hate the fact that if people want to add money to your card, that you got to pay. You don't have to pay it when you go through the bank.

I got the Netspend card because I didn't have a bank account and wanted to have somewhere to put my money that didn't have a charge or something of that nature. I receive my money there through direct deposit and it's very easy. I just wait until the money comes in and it comes in a week earlier. I like their interest, the 5% APY. That's pretty good. It's very difficult to talk to a live person in customer service but it's been very pleasant or cordial.

I recently had to contact NetSpend regarding a transaction on my account that was for an order that I cancelled with the merchant. Netspend customer service was very helpful, even initiating contact with the merchant to help resolve my issue. I have always thought that this is the best prepaid card out there - you cannot find any card with better or more innovative features. I was very happy to discover that their customer service is just as good.

I wanted a banking account that uses direct deposit and a debit card without going through a traditional bank so I got NetSpend card. I chose them because of their visibility and reputation, so I knew they had a good number of locations. And I have absolutely no complaints. Everything's just upfront, you always know what your balance is, you know what you have to spend, you know what the fees are gonna be - there's no hidden anything; it's just upfront and I've had absolutely no economic woes with the account.

About a week ago, I had a problem with my card. My cell phone provider took an unauthorized payment out of my account. When I contacted them about it they told me that they didn't know what happened, but I should contact my bank right away. Well, I talked to a few people about their experiences that they have had with their banks and they had no good news to offer. "Ten days, minimum." They all told me with sympathetic looks on their faces. I'm sure you can imagine my panic. So I decided to just get it over with, and I made the customer service call. It was smooth, easy, and friendly. The nice person on the line was very helpful and knew exactly what they were doing. The whole call took just over five minutes, and the money was back into my account before I'd hung up the phone. I couldn't be more pleased, truly.

Recently I called to dispute a charge after I received an email notification that my account balance had become negative. They were very quick to answer the phone, and the gentleman who helped me was very polite and courteous. I felt he was taking the time to accurately write down everything that had happened with my account, and he led me through a step-by-step detailed resolution to my problem. I have been extremely happy with leaving the 'traditional' banking system, saving so much money over the last two years, and plan on staying. A very satisfied customer, thanks to ACE!!!

I love this card. I use the Elite version. No hidden fees, no worries of overdraft. I like that I get paid on Wednesday with my direct deposit. I pay $5 a month for unlimited transactions, and the high savings account percent is great too.

I haven't had any bad experience with NetSpend yet. When my card expires, they usually send me my new one way in advance. Most of my finances are paid through my NetSpend card. I do everything. I use Western Union and Moneygram. Most people put money on my thing, and I have direct deposit through the SSA. They are awesome.

NetSpend is great. I've been with them since 2005 and it's worked out in any situation and when I call, they work on it pretty fast, and I don't have anything going wrong.

I wanted a prepaid card and went to a certain check-cashing place and NetSpend was what they had. When I started, I wasn't sure if I was going to like it, but as I went along, I liked it. I prefer it better than the banks. I like it the way it is because I can't overspend and it helps me much better. And I get the alert on the phone and it lets me know where I am at all times. Even when I send my granddaughter to the store for me, I can tell where she's at and when she's finished. They are very nice. If you have a complaint or anything, they get right on it, and they will go all the way through from the time that you had your deposit, to find out if there's a mistake anywhere on their part. It's a good thing to have, for people who don't manage money well and for people who do, because you can be very well in managing but if you make a mistake, you're in trouble with the bank.

I've been with NetSpend for over ten years. I got them because of the bad experiences I had with banks. I've dealt with virtually every major bank that there was at the time, and with me making the money that I was making and I kept getting $50 and $100 fees, losing thousands of dollars because I wasn't meeting the spending requirements or not using the card enough. It just was ridiculous. They didn't offer the same thing that NetSpend gives you. You can do the monthly $9.95 [unlimited] transactions or $69.95 a year. That's why I chose NetSpend and I've stayed with them, been a loyal customer for years. I get my direct deposits through them and I have no problem with with the process.

I have been a NetSpend customer for a couple of years. This is the worst customer service department. That I have ever had the unpleasant need to deal with in my life. Everytime I have had a problem with this company and its product. No one seems to have the power of common sense working in the customer service department.

I went into a store to cash a check, years ago, and saw the NetSpend advertisement. So I filled out the paperwork and paid the money. With NetSpend, it makes it a little bit easier to cash checks and pay bills. All I have to do is go wherever they have reload locations or make a direct deposit, and I can use it almost anywhere.

I started using NetSpend because they have direct deposit and I was having problems with the bank that I was with at that time, Chase, because I keep getting charged and it’s too much money. I don't have any complaints with NetSpend except whenever I need to talk to someone, it takes a while to get to someone. Other than that I'm satisfied. They let me know when I've used my money and they're very helpful. I had a problem before and they investigated what happened and gave me my money back.

I've been with netSpend since 2006. I first heard about netSpend at the currency exchange, the PLS. I had a large lump sum of money that I needed to put on a card. Since having the card I can pretty much manage my finances better. It has been very useful for me because I use the direct deposit. The process is very easy; I don’t have a problem with it. I also used it for my prescription because I don’t carry cash. I had to call them because my card was getting ready to expire and they hadn't sent me a new one. Overall, it’s easy to manage my money. I don’t have to worry about carrying cash and they take it at every store that takes Visa, so I’m in good shape.

I love NetSpend. I've never had a problem with them. Everything's okay. I have my rollover. It's better for me to get money for my stuff and the team at NetSpend are very cordial. I would recommend them.

When my son and daughter went to college, we opened them NetSpend accounts. It was easier than banking at the time and for me to be able to get my kids money when they needed it. And they also had online access. We use it mainly with the kids, one being out of state and one living away from us in a different part of the state. It's been a good experience and it's been very helpful for my family... My card got stolen a few years ago and I was able to get on the phone with them right away and made sure there were no charges on the account and for them to cancel that card out and for me to get another card. It wasn't hard at all once I gave them the information they needed.

I worked as a store manager of a cellular store, and we carried the product. I've had it since 2007. With NetSpend I don't have to carry cash. I use direct deposit more and I use it like a regular bank card. I haven't had any bad experience so I would recommend it to a friend.

I get to manage my finances better since using your NetSpend card. I tend to go overboard with money that's not there. Compared to the past when I had an account with PCS with their debit card, you could end up using it not realizing that there's no money there and then you're in trouble. Whereas with NetSpend, I don't have to worry about that. I get my direct deposit through it and I've never had a problem when I talk to the team. Every time I've had to call, there's never been a problem.

I got interested in NetSpend because I don’t like carrying cash around. And with banks, you have to put a minimum deposit, and only got to use so much. NetSpend does not require those and it’s safer than carrying cash. The best thing about NetSpend is I’ve got my disability check direct deposited through them. It’s great for renting vehicles. I’ve called the NetSpend team a few times. One time it was when AOL charged me for something and I never used AOL. They helped me get my money back and re-deposited it back in there. Every time I call for questions, like ordering a new card, they’re real pleasant and treat you like a human being. I’m very happy with NetSpend.

I needed an account to do my taxes back then so I decided to get NetSpend as they were the most popular at the time. I use it for direct deposit and it's easy to use. I've had to call Customer Service a few times but it was always pleasant and quick and they always got everything resolved. I lost my card last year, and they had this new feature where they text your balance. Somebody tried to use my card and that let me know who, what, when and where... So far, it has been a pleasant experience.

I've been with NetSpend for 6 years now and I don't have a problem with it. With NetSpend I don't have to carry cash. I do the direct deposit more frequently and the process is not a problem. One time I had a problem with the bank machine taking my money out, but NetSpend, they put it right there, so there was no problem that I had to be frustrated or anything. It's pretty good I like it. I should get a bank account, but I like NetSpend so I don't even want a bank account. They're very good and helpful. I love it.

I've been with NetSpend since July or August of 06 and I've had no problems with it. At the time, I had just moved here from Illinois and I didn't have a bank here. I went to the currency exchange and they had the card there. Setting up money is easier and I don't have to keep as much cash on hand. I have direct deposit and it's easy. I come to the bank and it's there. When I need to call, I call, and it's easy to get a hold of a person to talk to. It's so good I've had no problems.

I have a part time job that uses netSpend. On 07/31/14 the business office at my doctor’s office contacted me and informed me an audit was done and I overpaid for delivery services (I was given an estimate of the cost of delivering my child which totaled $600.00). The business office stated it was discovered that my insurance paid more and I would receive a credit of $567.00. The business office asked what card would I like to use to receive the refund. I chose my netSpend but also asked if I could call the customer service to verify. I called netSpend to verify I would be able to have the money deposited on the netSpend card. The customer service rep said it was fine.

I was looking for a debit card and the lady at the currency exchange recommended NetSpend so I decided to get one. NetSpend card has helped me manage my finances better - It's different if you've got cash lying around... you spend it. With a card, I don't make a lot of unnecessary purchases, like I would if I just had plain cash.

I purchased a $500 Netspend Reload Pack from Walgreens on June 10, 2014 at 9:16 pm. The reload pack was made of cardboard material and when I used a coin to scratch view the activation code - in doing so, two of the numbers were rubbed off and ineligible. Since then, I've scanned all the documents they required such as receipt, front, and back of Netspend Reload Pack, etc.. also including my contact information. I send the email to disputes and get a return stating all my documents have been received and to expect a refund with the next 10 business days. Well, somehow, the receipt from Walgreens wasn't to their liking. I did not receive a call or email back from them stating such - instead, I had to call and find why I still had not received my funds. There is NO contact number to the disputes department for me to follow-up.. and no flow of information from them which is why I attempted to have a supervisor on the line twice.. both times, the line was disconnected.

I have a fabulous experience with NetSpend. It's the best bank I've ever dealt with. They've never messed me over and never screwed me over. The experience with NetSpend has been so good that I will not change and I've been offered others. I don't get charges other than the ones that I know are coming. I always know exactly what is going to be deducted and when it's going to be deducted and they've always been on time with depositing. Every time I've called, I've always been able to get through. They always answer whatever questions I might have and they're very good about it. They've always been great in helping me. It's an excellent service.

I have been using NetSpend Card for a long time now. I don't like dealing with banks so I decided to get NetSpend Card and they were able to manage my finances better.

I needed the money and I need to put it in a checking account and I didn’t want to go to my bank that I was using because they were charging me too much for a checking account. So I bought a NetSpend card. And it's better not to carry cash.

I use green dot cards all the time but today I decided to get NetSpend. It was horrible. They ask me verification questions, I gave them the answers and they told me I was wrong. The questions were in reference to my former addresses. When I told them that they must be making a mistake, they made the card so it was unusable unless in-store purchase and gave it a 28 day expiration. So I went in store and bought a green dot card and threw theirs away. The Green Dot card was registered and usable within 5 minutes. I do not recommend this company for anyone who is trying to load a quick card to pay some bills. If you ask for a supervisor at NetSpend they will let you know that none are available ever and also let you know that no one can override what the computer tells them. Definitely not worth the money.

Awesome! I've had NetSpend for about 12 years now. I use it for direct deposit from SS, it goes directly on it. I was tired of using these things where I would get overdrawn and get charged heavy fees. Ever since I've had it, I had one problem that they fixed quickly, and that was March 28th of this year. Someone compromised my bank card and it was fixed within a week. My problem was my landlord didn't believe it happening and it caused me to lose my home and I ended up in the Salvation Army here. It got fixed a day after I was thrown out of my house. I've noticed that it's a lot safer because my password is a lot more guarded than it was.

I have had netSpend for 18 mths now. When I first signed up I was not notified that there would be a charge every time I used my card. I let the 300+ that they charged me in one month go... Since then my account has been hacked once. And now I can't use my card at all even though there is money on my card. I tried calling customer service and the phone just rings. I tried to call corporate and they have an automated answering machine that thanks you for your call and ask you to call later. Even the online account services are out. I dislike not being able to go somewhere and talk to someone about what is going on. I feel scammed!

I didn’t like the way things were going with my money. Then, I heard about NetSpend at a check-cashing place where I go to cash my check. I compared it against other financial institutions, and NetSpend handled its business pretty well. It’s not like a credit card where you got to have to pay to get credit. It’s more inexpensive than having a credit card. It is not chewing my money. With NetSpend, I don’t have to carry cash. It’s good for the internet or in stores; it’s a very versatile card.

User friendly and the cost is certainly affordable to anybody. I had a wonderful experience with NetSpend. I would recommend them.

I've had my netSpend card for probably 7 or 8 years. In terms of the process, it makes no sense to have to pay to load the card when I utilize the direct deposit option. As for safety features, they do block it at times when I was trying to make large purchases. I realized that they were doing it because they think it may be fraudulent. Also, I have an elite card but they want me to close it and get a new card, and that’s just way too hassle.

I have had my account 2 years and no longer want anything to do with this thieves for last 30 days I have been screwed over. First my overdraft is blocked for too much usage. Secondly my direct deposit skips 3 days from the normal deposit date. Today my account is blocked because they want my personal information. I call them - on hold 3 hours- no response. I send my documents in to state my identity. The company doesn't have a phone number that took your documents. Then I say the company, "aren't y'all the same company." Furthermore, I will be taken further action against these scam artists. To verify my identity after 2 years but it's OK for me to have my payroll check sent to them, and pay their overdrafts, no issues with them getting their money. But always an issue with me getting my money I work for. I'm done with this company.

I filed a dispute with netSpend on a transaction that I didn't authorize. I followed ALL of the instructions. The dispute was filed on APRIL 21st, 2014. Under terms and conditions on page 12, it states that the dispute would be under investigation for 45 days. If it were to take any longer, netSpend would credit my account within 10 business days! On June 4th, 2014, I was informed that I won the dispute but my account was never credited. I have called several times to find out why! It is now July 18th, 2014 and these people have no answers! Getting lawyer on Monday!

I've had NetSpend for probably about 8 years or better. Their reps are mostly foreigners. Sometimes they don't understand English that well, and you have to tell them things a couple of times. However using direct deposit through NetSpend is not a difficult process at all. And I would like to have its overdraft protection that I had on another card. I just didn't take the time to do it on this card.

I got about 4 emails stating that my "card" was in the mail. I never ordered one. I never heard of this company. When I contacted them to see what was going on they wanted my personal information (which I declined) then they said that they "work" with financial companies and they ordered the card for me. Of the 2 banking companies I work with they neither have used this company, and NetSpend wouldn't tell me who ordered it for me. I never received the card. Don't use, don't give your information to them.

I first heard about NetSpend through my job, work on writing. I think a friend told me about it. I just wanted to try something different so decided to get a NetSpend card. I was trying to find out a different prepaid company because it was the fees and there’s no charges in terms of transactions and stuff like that. I utilize the direct deposit. Process was easy. Your direct deposit gets into your account much earlier, one or two days earlier. I’ve managed my finances - paying bills - better.

A friend recommended NetSpend and I use it for direct deposit. It has been pretty good.

I use NetSpend strictly for direct deposit. I've been using them so long I don't remember where I had heard of them. It was probably through ACE Cash Express. Interactions with them have all been good. It's great.

A friend of mine had told me NetSpend was very good, so I just went. So they were saying it’s the best one out there - most reasonable at the time. I’ve been with NetSpend for about five or six years. One day I was in the card exchange and picked up one of the applications and filled it out, and I’ve had NetSpend ever since. I got a direct deposit goes into that. So far, I have managed my finances better. I haven’t had anybody messing with it or tried to get into it other than myself. And it’s safe; it keeps you from moving around with a bunch of money in your pocket.

I was with Netspend for 5 years and never had a problem until recently. I purchased a reload pack from Walgreens and tried to load my card on June 8, 2014. However, the system did not recognize the numbers so I was transferred to customer service, they asked me to fax in the back of the card and a copy of the receipt, which I did. I was also told to include my telephone number, reference number and address (all of which I did). I called in two days later to confirm that they received my fax (even though, according to customer service, the dispute's department was supposed to call me), that's when I was told that I also had to send in a letter stating the full issues, which I did on June 12, 2014.

I had my card stolen and multiple charges put on it within a few days resulting in over $500 in charges. I have been going back and forth with the customer service department and no one can give me a status update! I keep requesting to speak to someone in the dispute department and apparently they don't have any way whatsoever on getting in contact with them. I even spoke to a supervisor who said he was going to contact them for me and ask them to contact me but still I haven't heard anything. My account was overdrawn $100 and I kept telling them that my direct deposit was coming in and I couldn't afford to lose any more money but they were completely unconcerned with my problem. I will never use them again as soon as I get all my money back!!

So I was told that there is a limit on my daily use on my card but it has never been that way before. The people in their customer service department are useless and when confronted will resort to lying. Do not use Netspend!! It is more headache than usefulness!! What a joke Netspend is!!

I’ve been with NetSpend for around 15-20 years. I’m 65 years old, and I’m a real busy man. I’m in the insurance business and got several cards. Many times I use a card for this and a card for that and then I got a personal card. At times, I needed to know about a transfer on a card that was outdated, whether everything was transferred and in which card it went to. NetSpend has always helped me every time I call. It’s like a secretary that takes care of my business when I got my hands on a lot of things, and I don’t have to worry because I know everything is all right. I know my business is taken care of.

I signed up for Netspend back in 2009 and they always sent my paycheck one day early. Now I signed up for a new card for my government benefits and they send my check 1 week EARLY! I didn't even know the funds were available. Why wait until the 1st of the month when you can get your money this early? I have proof they sent my government check 1 week early... This far exceeds any prepaid card I've known. Netspend has great customer service too. 9.95 is a small price to pay for getting your funds this early.

I love NetSpend better than I love my bank account. It's simple, efficient, easy, trustworthy and awesome! I use it to make purchases online, to buy or pay everywhere. I can pay bills. I can use it as a bank account. I can have money transferred directly to my ACE, which I do. I use it a lot like the way you use your bank account, and I do have two other bank accounts. There are no surprise charges ever. You pay one fee once month, you're covered and you're good. The nice thing that I like about it is there are no overdrafts and so no overcharge.

I have been a NetSpend cardholder for several years. Having this account is convenient and beneficial in many ways. I've taken advantage of multiple discounts over the years as well as the savings plan. Having more than one card allowed me to send money to my son when he was out of state with no problems whatsoever. I always know my balance and do not overspend. I highly recommend netSpend to anyone!

The NetSpend helps with the direct deposit and billing. It's easy to do direct deposits. I tried it when a friend recommended it. It's excellent and I've recommended them.

I got a netSpend card because I play games online. Instead of using a real credit card, where I didn't want unnecessary charges, I bought a prepaid one. I went into a Money Box to cash a check and I saw the card there. I asked the girl about it and she told me a little bit about it and gave me a Money Box card and then from there it went on. I've been a member since ’07. Since then I do direct deposit and the life benefits. It works for me than to have to go to a bank or use a real credit card. I’m able to use that card anywhere. I use it more for when I go on trips or conferences and I don’t want to carry a bunch of cash. I just load it on to my netSpend card. Also, I have friends who ask me for money, and I can tell them, “I don’t have any cash.”

My husband had a NetSpend before I did. I got it because I thought it was the easy way to have a card that I can use instead of actually having to have credit card charges. It helped me manage my finances better sometimes, not always. I'm often transferring money from my husband's account to mine, because he has his automatically deposited, and transferring money was very easy. It's also been useful when we've been traveling and had to do hotels or something. I would think it'd probably be one of the best things. I can use it as a credit card when I need to book something and I don't have to worry about paying my monthly payment. And when my card once got compromised, they reacted very quickly. They were really good.

I’m one of the original netSpend customers from whenever it was first rolled out. I manage my stuff better because I can access it online all the time. I can transfer money back and forth between the accounts, and my checks usually go a little bit early with direct deposit. It’s one of the best aspects of it that I really like. The main safety benefit I get from it is the virtual card. It’s one of the best features because I shop online quite a bit on eBay and Amazon, and I don’t give them my credit card number, but with the virtual card I can do that. I also have my check go to direct deposit. It’s an easy process because the form is already online. You just log in to the website and you go to direct deposit and print the form out and pre-populate. That’s about as simple as it gets.

Since getting netSpend, I have been able to manage my finances better. I use it for direct deposit. The process is very easy. I just want to put money in them instead of getting checks. When I call in, the team is usually nice and pleasant. It’s just that every time you go to the machine, you get charged a fee every time you use it.

I have been dealing with NetSpend for quite a few years now. Since using NetSpend, I was able to better handle my finances. It has been useful in getting my direct deposit and getting my money early. It's very easy; I don't have to do anything. One of the safety benefits that I have experienced with NetSpend would be the text alerts whenever my card is used. The interactions that I had with NetSpend's team are good. The few times that I've had to call for any situation were good. The only thing that I could say is that it's hard to understand the accent of the operators handling the call.

After reading through some of these reviews, I see that a lot of us are having the same issue. It seems that any check that is deposited by the US Treasury just isn't going to make it into your account for some illegal reason. I am a disabled vet and receive service connection due to injuries that I received while serving. Every one of the checks that was deposited into that account had to be traced. EVERY ONE!!! I rely on that money as I am not able to work and I never know when I am going to receive it, making paying bills and rent agony.

I was leaving California to come home. I had a large sum of money but I wasn't sure what banks were in Oregon that it would be easy to access money. So I went looking for just like a prepaid card that I could put cash on so I didn't have to carry cash around, and they recommended NetSpend card. I like the email alert as soon as you use it. I use their direct deposit more frequently and the process is easy. I’ve been at about three or four different jobs and I’ve just always been in my direct deposit thing and that’s great. I did have to use the reload thing a couple of weeks ago at 7-Eleven and that was great, too.

I chose Netspend because when I was in New Orleans for a period of time I can load the card in Los Angeles and then I can get the money off the card in New Orleans. I couldn't do that with other cards. I don't use the card that much anymore. I still use it occasionally like for certain purchases. I don't use the card that much because of the fees. They charge every time you use it or you got to pay a certain amount a month.

My overall experience with netSpend has been satisfactory service.

I've been with NetSpend for a long time. It was way back in 2004. I use it for the same way I've always used it. Up until recently, if I went over $2 or $3 up to $10, I had no problem whatsoever in going to the negative as long as it was under $10 because they've had me on direct deposit since 2004. But since November, I've been having a problem where it won't even allow you 22 cents over. I've called and they said there's no problem with my card, but it is. It is a problem and I've tried to resolve it many times and I get nowhere.

I found out about netSpend through an Ace Check-Cashing place in 2005. I went in there and there was something about prepaid services; I was interested in that and I've been with them ever since. I use both the reload locations and the direct deposit. Being a member has helped me manage my finances better. It’s good because it doesn't let me overdraw an account and I have my savings set up. Also, if there’s a problem, they alert you or text you. The text messaging lets you know what’s going on. Lastly, for the netSpend team, I didn't have any problems interacting with them.

Our daughter was going to college in Austin and we wanted a way to give her money and also to see when she was spending money and we could also get text messages whenever she spends something. And whenever she calls at hand, we could have it to her within the hour making it very convenient. It had everything we needed, the ability to put the money on is really all that we used it for and the immediate notification was nice. We are using the direct deposit more frequently.

NetSpend is an excellent service. I've been a member since ’04.

My netspend account was closed. However, after calling I was told I would receive a check for the balance in 20 business days. Every time I call, there is a different answer on if it was even mailed. All they can do is see when it was requested, and they have no idea. HOW LONG DOES IT ACTUALLY TAKE AND WHY CAN'T IT BE PROCESSED FASTER? No one has any information.

NetSpend is fine, as long as I don’t have to talk to customer service.

I was close to depositing income into this account. Googled reviews last night - mind you I just activated the card yesterday. After reading so many complaints on compromised accounts, missing money, etc., I decided to wait... Well lo and behold I received an email:

My account was compromised, closed & monies have been withdrawn... netSpend is telling me that they sent it back to the IRS but in fact, they have not. They refuse to give me any information where my money went besides the IRS. I spoke to the IRS 3 times & they have not received any monies on my behalf. NetSpend has giving me numerous stories as to why my money was taken out. I have not received anything from netSpend in writing about this matter.

I went to Ace to cash a check and they offered it to me. At that time, I needed to have a bank account to find a job and I needed it to get paid, at least my checks could go in the card. I'm glad to have done it. Have had it ever since 2009.

It all started yesterday after I made a purchase my account. Cards were blocked and I was told I need to call customer service. So, I called and not a single person could tell me why I have a block on my account and now I'm stuck without any money when I'm leaving the state I'm in tomorrow. My issue was never resolved as all I got from everyone is that there's nothing they can do, after speaking with 3 different people including a supervisor. The first person I spoke with, didn't have a clue about a thing going on and literally had me on hold the whole conversation without even asking me or telling me, then proceeded to transfer me to someone else mid-sentence.

I’ve had NetSpend for a long time. It’s accepted in a lot of places, so it has helped me a lot. I usually use their direct deposit, but there was one time it wouldn’t accept my social security number. It turns out they had my social security number wrong. Anyway, I got that corrected.

I have been with netSpend for over three years now and I could not be happier. An affordable plan with so many benefits and now a new, streamlined website that is just fantastic to look at. I honestly can't see myself ever going back to a traditional bank. NetSpend makes me feel like they really are there to help me and provide stellar service to me, whereas banks just looked at me with dollar signs in their eyes. I have always gotten prompt, courteous service from netSpend no matter how little or how much money there has been in my account. I cannot recommend you folks highly enough!

I needed an account for my check and I decided to go with NetSpend. It was convenient without going to cash a check. I use the direct deposit more frequently and the process was easy. When my debit card got stolen, the process was painless to get it resolved. They fixed it pretty quickly. With my NetSpend card, I was able to manage my finances better.

Someone referred me to Netspend. So far Netspend did what they're supposed to do. I've been able to manage my finances better except for the fees. With Netspend I am able to do stuff like with a normal bank account as well as pay online, pay the bills and do things over the phone. I usually use direct deposit with Netspend. The process is not hard at all. It's real easy. I also get text alerts if I any goes to my direct deposit or something comes out of the accounts. It's not really good since it's gone if somebody would go in and get something out of the account, but it is good to let me know as soon as possible if something has been taken out. Overall, I'm pretty satisfied with Netspend. I'll continue using it.