Netspend Reviews

Last week I deposit almost $400 and I was waiting for Sat to go food shopping then I receive a text saying there might be a problem with my card. I call Netspend to find out that they closed my account that they will send me a check of the amount by mail that it will take a week for me to get it, I live paycheck by paycheck now. On 5/16/18 I call to find out the status of the refund check. Now they say they have not yet send it because it has to be send back to the source. HELLO THE SOURCE IS ME. I DID A CASH LOAD AT WALMART SO ARE YOU GONNA SEND IT BACK TO WALMART. Please explain because I don't get it, not my money I don't know where is gonna end up. I might never get my money. I started talking to a lawyer to see what can be done. Is my money my money.

This is a email that I have placed to Netspend without any response. "My name is Angelina **. I have been a customer with NetSpend for the last couple of years. This is the first time in the couple of years that I have felt the need to write and follow-up this emails to other people in the state of Maryland and also on the federal area. If nothing else this will serve to others as documentation of bad practices within this company. I called today because I noticed a couple of transactions that were not authorized and as stated to me before I am to contact the person who actually took the money out of my account before contacting my bank.

NetSpend was the easiest way for me to have money when I first moved up here in North Carolina, and I’ve had it since 2010. I didn’t have a banking account and the NetSpend card was the only card I had. Everybody in the family has one and we can move money a lot easier. And the people from Netspend are really pleasant and very helpful too. I pay everything online with it and I have not had any problems. I have a direct deposit and there have been times that I have gotten cash from something and I’ve gone right to Walmart and they slide the card and put the money right on there. The NetSpend Card is one of the best cards and I tell everybody about it.

I placed a claim over 13 days ago and I have called Netspend MP service # every day and still nothing. My account has still not been fixed. I live in California and a person in NYC used my card info and spent over 2,000.00 of my money. I now can’t pay my rent or buy groceries. I have filed a police report and sent in letters etc. and still nothing. I am so very upset and can’t believe this has not been fixed yet. Please someone HELP me. I have never in all of my life heard of a banking institution not fix something like this. This is so very wrong and illegal. I need this fixed ASAP. I was given my 3 day notice to vacate yesterday. Please have someone call me directly at **. I need some answers or they WILL be hearing from my attorney.

I spoke with a guy named Mosif. Very rude and laughed about my complaint. This company doesn't like to bend. This is my money we dealing with. Very unprofessional. I will be switching my direct deposit to another bank.

I've been using NetSpend for years; probably at least 10. I purchase through Moneytree because I have a longstanding account with Moneytree and they are linked with them. One day, after all these years, I tried using my card and though there's money on the card, it gets declined. I've had the card so long, I'm thinking it must be the magnetic strip is worn out. Instead of waiting for another card, I purchase a new one at Moneytree. It works for a couple of purchases then gets declined with funds on the card. I call NetSpend and they won't give me any reason or explanation why I can't use their card anymore.

I am writing this review because I don't think that NetSpend is able to live up to what they are selling. I originally signed up for the card so that I can get my money early. I am now sitting here only hours away from my regular payday and I'm asking myself why do I even have a NetSpend card that charges me money to get my money early when I am not getting my money early? I called customer service and they keep saying that they don't see a deposit but it is after business hours the day before I get paid. I'm sure the banks have deposited money by now. I'm also sure that someone else isn't doing their job. So I will be cancelling this card as soon as I get my money and just go with my regular bank since it's FREE without any false advertising!

NetSpend is a good option for people who may not be otherwise able to open up a bank account. I had issues opening up a bank account so I got a NetSpend instead and I've been with them for quite some time now. Their service is great and even though I’ve been able to open up a bank account, I still kept my NetSpend account open. I use it mostly to pay bills. I’ve used mostly direct deposit and I’ve done the reload three times at the most. I had to call their representatives a couple of times and they took care of whatever issue I had.

I was hoping to have a good outlook on Netspend but I can't because the company lied. It said, "You will get your direct deposit up to 2 days early." Well I'm here to say that's a lie. I'm still waiting for my deposit to show up on my card early. So to everyone who think you will get paid 2 days early it's a lie. You won't.

DD was finally received today.

I was one of NetSpend's first customers and I've been with them for at least 11 years. It would be nice if they keep hold of customers that had been with them since Day 1. Using my NetSpend card to make purchases is pretty convenient if it's the first time ordering from somewhere or generally a virtual card. I rarely use the reload locations but when I do, it's fairly easy. Yet, it always irritated me to have to pay money to use my money.

I got this card thinking it was better than a Walmart card but NOOO way, far warning!!! DON'T OPEN NOTHING WITH THESE PEOPLE OR COMPANY. After asking for a new card cause my old card was compromised so I call asking for a new one in 3 days they charged me $20. Ok fine. I never got my card in those 3 days and when I asked for a refund they said I had to call UPS to get the refund. So I called UPS and they had to open an investigation because the company said my card was delivered at my door but there was no package at my door.

I wanted to have a direct deposit account and ended up with Netspend. Aside from getting my direct deposits a couple of days earlier, it's also good for paying my bill. That process has been very convenient too because I'm going through a dispute right now. And although it's slow going, Netspend's handling has not been bad.

It was easy to apply for a Netspend card. I do direct deposit social security with it and then my insurance and important monthly payments are pulled from there. It's also much easier to know when those are paid since it pops up and tells me if it's paid. However, my card expired and I didn't notice, so the bills didn't get paid and it was a month later when Netspend sent a new one. They did the very best they could, though, because the minute I noticed it and asked them to take care of it, they overnighted me a card. Other than that, I liked everything with my experience with Netspend. I would recommend it to my friends who are planning to get a card like that.

Received a Netspend card as a gift in 2016 & forgot about it. It was purchased at a local grocery store. Not surprised to learn today that it now has a zero balance due to a monthly fee for the honor of having one of their cards in my name. Supervisor said there is nothing he can do to get the money back. Moral of the story is: 1-Don't forget to use gift cards, 2-Never buy a Netspend gift card/debit card.

I continuously try to use my Netspend mobile check load with a payroll (hand signed) check from my boss and office. I have no bank and NEED this to work for me. I always end up giving my checks to my husband because he has a real bank account (unlike me, I only have Netspend). So annoyed. Why won't the mobile upload work for me?! I want to cancel Netspend and find an online bank that will actually accept my money for me! Also, is there another way to cash the check and put it on to my account? Besides paying money at check cashing stores.

Using my NetSpend card, it’s easier to get direct deposit and I have conveniently bought a couple of things online too. It can also be used to send money back and forth between people. Also, I like that I’ve been able to transfer money from PayPal straight to it, which happens immediately. The NetSpend team has always been helpful and they take care of the situation quickly, if there is one.

Been with Netspend MetaBank now for 6 years. Only lately do I experience so many problems. My question is what happen to the 2 day early deposits? I also would like to know if you are expecting a Government deposit why does it take the whole entire day to be posted to your acct? Social Security explain to me that once you all get our money that you all use your own discretion to post our money to our accounts. Some of us depend on our deposits to be made on time because of bills. But it's like when they hear you complain to them over the phone and its like a joke. They make you wait. If we have to wait till the 3rd and you all advertise early deposits and it don't happen, and to wait half the day we may as well use a real bank where our money is available to use early that morning. I've never had any problem with Netspend before but this is totally unacceptable.

NetSpend's been great for me. I've had them for almost four years now. My wife has an account with NetSpend also. I like it. I was just surfing through the web and I saw like an ad saying if you need like a credit card or checking account for free. I needed an extra card and it basically became my number one choice. I get my tax returns and direct deposits from there. I like the way it runs and I don't mind if have to pay a fee every month. It's easier than being charged per transaction.

I went to a check cashing place and I got Netspend cards through them. And since I heard good things about them, I took a chance and used them. I've been using Netspend for four years and I use the direct deposit option. I also reload sometimes and I've been able to find reload locations easily. Also, I'm able to manage my finances a lot better since using my Netspend card, and I can keep track of where everything's going. When I lost my card, I reported it and they sent me a new one right away. I'm gonna use Netspend forever, and I'd tell others to do it, too. Netspend is easy to work with and your money will be safe with them.

I've been with NetSpend for 15 years and I initially got in contact because it was easy and quick. And they did better value with me. We use the card for the hotels and rental cars and that's one thing I like about it. Also, I can hold a ring with it without having to pay until we get there. My kids have NetSpend, too, and I'm trying to get my friend on it. I can wire him money well and if he has NetSpend, we can do something where we can send money though a Flash.

After using Netspend for nearly 8 years and getting my deposits either same day or the advertised two days early Netspend has changed. Now whenever my deposit is sent on a Friday I don't see it until SUNDAY around 7 PM. When I contacted customer support the first time it happened they said they didn't see any deposits for me and that they don't deposit on weekends. Then why am I getting my deposit on Sundays? I'm switching to my regular checking account. Whole reason I pay almost $5 a month for Netspend plus fees to reload outside of my regular deposits is because it was always nice to get my money same day or occasionally early. Otherwise there's no point in using a prepaid.

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I'd tell my friends to sign up with Netspend immediately. They have good stuff like their great benefits, the text alerts, easy online banking and getting your direct deposit up to two days early. Their reps have been fantastic too. I have been with them since 2012 and so far, I'm completely happy with their service. I use the card all the time to pay the bills. I also manage my finances with the mobile app. They've streamlined it and made it more easy. It has evolved since 2012.

I utilize my NetSpend card to make purchases and sometimes to pay bills or send money to friends and family. It’s more of a convenience purpose. I use the reload option more frequently and I only use the H-E-B reload location. And the process is very easy. I’d recommend NetSpend.

After a difficult experience filled with poor customer services a very polite company representative called me up and sent our check for $60.00 as they promised. We will cash it this week.

I've had my NetSpend card for 10 years now and I use it for multiple things. It's very convenient to use, particularly as a regular Visa. I like how quick one can get their funds that are directly deposited into the account. It's five days faster than most places. It's just hard to contact a human but once you do, it's fine. So, NetSpend is well worth using and I do recommend it.

NetSpend was a referral from a friend and I’ve had their card for three years now. My experiences with banks weren’t all that friendly and I wanted to have somewhere to put my money so I chose a prepaid card to see if it works out for me. NetSpend has a payback reward which is definitely a benefit. Also, if I have a refund that is pending, which can take up to 10 days, I can contact NetSpend and they will release the funds with a little disclosure. And that’s very convenient as well. I use both NetSpend’s reload locations and the direct deposit option. The only thing I don’t like about the reload is that it’s almost $5 and then I can only load $500 at a time. If I could load more than that at a time, I would like that option. Direct deposit is certainly easier but I can go to the store without the card and put money on, but still with a fee.

You spend 4 plus dollars on just getting the pack. Then you must go online and enter the code on the pack. Then you must wait 4 hours to use the money. It says that it must be verified. But a credit card company that needs 4 hours to verify the information that’s already in their system. Come on, Really??? You can take the money right away for the card, take the money for the use of an credit card/atm purchase but cannot let me use the money for 4 hours after purchasing the pack. So my question is simple. Why? And not one of those redundant answers like it’s protocol. The real answer is they’re doing what they can to make you suffer. Take, take, take and won’t give without a four-hour wait and a fee.

Had this card for almost a year and I always get my direct deposit on Wednesday but me and my wife didn't get it today and I spoke with my employer which is Whole Foods and everything is good on their end. These prepaid cards are no good and I will be going back to Bank of America.

I had to give one star, because I couldn't give 0 stars, or even negative stars! I received a Netspend Credit card in the mail. I was surprised because it wasn't a 'dummy' card with an offer to apply. It's alarming to receive a credit card in my name that I absolutely don't want, need or asked for. My credit score is locked to avoid this kind of scam, so I was further confused and angered. When I researched it, I found that this is their tactic. Send people cards, hope they call to activate, then start charging them fees and penalties. Of course I shredded the thing. Be very careful with this company. In this time of decreasing regulations, we are losing our protections and must be vigilant.

I've had Netspend a long time ago and I stopped, and then I used them again because it was easy for me to get some of my money instead of putting certain checks on it that I receive. I have RushCard but it charges me every time I swipe my card versus if I have direct deposit. Netspend only charges a certain monthly fee and I'm able to check it constantly online. I get a text message that tells me what my balance is and what I've swiped. I've signed my Netspend card for bills like water and lights, or whatever I need to pay because I don't wanna use my other card. I see how much I have on my Netspend card and I'm gonna use it for all those bills. It's convenient and I have one reload location right down the street. I use the direct deposit but I also use the Netspend location because if I have to pay my card and I'm trying to pay more than one month, I would have to go into the store and make a withdrawal.

NetSpend was pretty much the fastest way to get paid and it was easier than dealing with the bank. I manage it well, but it’s been the job lately that has caused a little bit of a delay. Otherwise, it works just fine. The fees are not high and I can have a checking and a savings account without going through different requests. Netspend is very convenient to use and I'd tell my friends to definitely use it.

They blocked my account without my permission. Then blocked me out my own account. Asked me to verify and I did and still didn’t send me my refund check once they closed my account. They stole $1700.00 from me. PLEASE I repeat please do not deal with these CROOKS. They will steal your money and make it very difficult for you to get it back. Complain and get a lawsuit. We need to get them shut down!!! They are going through legal troubles now for stealing from millions. Don’t worry. There will be no Netspend soon and they will have to refund us all back. It just a waiting process. Just stay strong and positive. - From another dissatisfied ex Netspend Customer. I wouldn’t recommend them to anyone. Wish I could give minus stars. They're horrible.

I’ve been a loyal customer of NetSpend for over 10 years but my experience with them was horrible. I’ve been trying to get a new card for about three months now. Until then, I have to keep buying temporary cards, which costs $10 a piece. They said I have to put so much money on the cards. I told them that they have all my money and I can't put money on those cards this time. And then they told me that they can't sell me the cards until I put money on them.

I have been using Netspend for just under a year. I was so pleased with the service at first up until now. I purchased a 280$ prepaid debit card on Friday. I had called prior to purchasing the card to close out any other active prepaid cards I had in my name to ensure there would be no problems activating the card. The customer service rep granted my request and said I would have no problems activating a new card. I went to CVS to purchase the card and once I followed the activation steps online I proceeded to go to the bank and they told me I had to call to verify my identity. I called and one of the security questions was “in what year did you purchase a Saturn”... I have never purchased a Saturn in my life. I've purchased 2 cars in my life - a Scion and a Ford Escape.

Netspend is awesome and I've experienced getting paid earlier through it. I also use it for direct deposit all the time and pay phone bills, but mostly it’s my spending card so I use it for food and when I got out. However, when I dealt with their team, it was a hit or miss. I had a pleasant experience with them but most recently, I didn’t have the greatest of experiences. When I ordered a new card, it went to my parents' house and when I asked them about it, they said they got the wrong address. I didn’t get it and then they sent me another one but it wasn’t the same card because I got the personalized one with the picture of me and my fiancé.

Netspend. This company made me realize my unknown hate for them. First of all, how are you going to send a prepaid card with my name on it and send it to my address that I DID NOT DISCLOSE. I feel violated. No Netspend. No. However good of a bank you may have been, you just totally lost another potential consumer. This have better not cost me any income credit points. Disappointments, Utterly disgusted consumer.

I learned about NetSpend from a friend who was working at Ace. I needed a debit card at that time so I tried the card out. Now, I'm able to pay bills online quick and easy. I have a direct deposit which comes a couple of days early so that's convenient for me also. However, I have an incident going now. They said that I was available for the next card up. But when I actually called to activate it, they said there was a restriction on it from a 2014 overdraft. I have had NetSpend for nine to 10 years now so it kind of threw me for a loop for me to be owing them when I have had direct deposit all this time. If I had an overdraft, it should've been covered by now. They told me that they would call back today and they were gonna see if they could lift the restriction of the card. Other than that, overall, NetSpend is a great service to me.

NetSpend has great customer service once I get a hold of them. They've handled everything really well over the phone. I had owed money to Wells Fargo and I didn't know where to go to cash anything so, when I went with NetSpend, I stayed with them. I told my brother about it and he said that I should try going to regular banks so, I did. What I really don't like about NetSpend is that every time I use the card, they take $2 out of every transaction. They should not charge so much. They are raking me of $2 every time. I wouldn't recommend them and I'm very dissatisfied. I'm going to change companies very soon.

NetSpend is a contractor of VISA. It is expensive to use. Expensive. A lot of hidden fee. If you want to pay a bill add another 2 dollars. That is after the $2.95 you pay at Kroger, they even charge .50 for the privilege to get your account and getting online for free. It's also difficult with no prompt, you call them with a question it is .50. The company is shorted live as I have had positive with others but will not buy this card again.

Do not give Netspend your Social Security Number, your Driver License, home address. This is too much private information for a card you can buy at Walmart. Netspend is not a Chase Bank. I only needed a temporary card for a short period of time and they required private information to get access to a card I put money on at Walmart. Do not make this mistake. Buy a gift card instead. This a was a lesson learned for me.

I am very much concerned and perplexed. I have been with Netspend since 2007 (11 years) and I have ALWAYS faithfully received my Direct Deposit on Wednesdays at approximately 12:01 am. Of all days (today- 4/18/2018 at 4:43 am) when I honestly need this deposit - I DIDN'T RECEIVE IT. I started reading some others Netspend complaints and concerns about Direct Deposit - not being deposited two days earlier than payday as promised. I was shocked and very upset. What is going on? I definitely need answers. Normally on Thursday Mornings; I can expect my Direct Deposit to be in my Netspend Account. Here I sit at work (4/19/2018 @ 4:45 am) and I don't have my Payroll deposited into my Netspend Account. I need this money in my Netspend Account no later than 9:00 am EST on 4/19/2018. If things have changed regarding 2 day earlier Direct Deposit - please let me know. Thank you.

One of the reasons why I initially set up my Netspend card was because they promised that I'd get my direct deposit from work sooner. For the first few years I was very satisfied: I would get my deposit every other Wednesday afternoon consistently while my co-workers had to wait until the following Friday. One things I've been noticing for a few years now is that the deposit started coming in later and later in the evening, and sometimes not until the following Thursday or Friday which defeats the purpose of why I signed up in the first place.

I have the Western Union Netspend card. Overall, it's not bad. I get my direction deposit 2 days before my actual payday, which is great. There is no consistency as to what time, though, sometimes it's at 1:00 in the afternoon, sometimes not until 11:00 at night. Their customer service is absolute garbage though. Rude, can never give an explanation for anything, just keep repeating the same scripted response. Thankfully, I've only had to call a couple times. Be aware, if you pull money from the ATM, there is a fee on top of whatever the ATM charges, on average, it'll cost you $5-6 to pull money from an ATM. As long as you don't have to call and deal with the ridiculous customer service reps, it's a great card to have.

Signed up with Netspend prepaid card and gave my billing department the initial information available that came with my initial card just to find out that the Acct and Routing number that was needed for direct deposit was in the SECOND official card that I received. (The one with my name printed on it.) So after I called customer service and figured that part out, they then said my paycheck was pending and WILL be rejected and sent back to my employer. So of course after my check being rejected and sent back I will have to wait a couple more days, ON TOP of the 5 days that have passed, for my paycheck. Which my employer states they have STILL not received. Really annoying.

I had a Russel Simmons debit card and that didn't go too well. That pushed me towards NetSpend, plus, I liked what they had to offer. I've been with NetSpend for a while now and with my card, I get my direct deposits about two days early or a day early. Their process is really cut and dry. I use NetSpend for everything and I barely keep cash on hand. It's all coming out of my NetSpend card. I use the atm frequently, as well. I had some issues a while back about some charges and they refunded me my money in a timely manner. Their people seemed to know their job.

I’ve been with NetSpend for some years now. I didn’t want to deal with the hassle of going through using the bank, and and I find debit cards easy to use. With it, I'm able to withdraw on my card and not spend all at one time. You pay one flat fee monthly if you choose to use it, like at any ATM or cashback. I use NetSpend all the time and it's very convenient. When I started off, it was hard to try to find places that reloaded it. Then as I started using it, I realized that more and more locations were starting to reload. I also have the direct deposit option and it was easy to set up.

I needed some way to get money on a card. I went with NetSpend and have had it for seven years. Using the card to make payments or do online purchasing worked out good. I wanna make sure my life insurance gets paid every month and I was able to do a setup where the payment for my life insurance is automatically taken out of my account every month. Also, using the Netspend card gets my money in faster. Instead of Friday, I get it on Wednesday.

I've had a NetSpend card for five years and I ordered two new cards two months ago. They're one of the best prepaid cards out there 'cause of the two-day early deposit and the overdraft protection. You can also be a premier member where you don't pay the whole price a month. I use it for deposits and I usually deal in cash so it has made a huge difference in how I'm able to manage my finances. I have a couple of other cards and a bank account but I like NetSpend 'cause it's quick and easy. I keep mostly my money on NetSpend and if I do anything online, I use my NetSpend card. I also like that there's not that much fee for ATM withdrawals. And every time I've called, the representatives have answered my questions as well. I've had a good experience with NetSpend. They're doing a great job and I would tell others to try for a card.

Got a NetSpend card from my friends, in the amount of $130. This was in August of 2017. Well, when I went to activate the card just now, the number was "invalid" and I'm out $130.00. How NetSpend is allowed to operate their business is beyond me. I want the $130 that is owed to me.

I have never written a review till now. This is hands down the worst company I have ever done business with EVER. They charge you for having and using the card. They charge you for taking money out! The app won't even let me log in and I had to scour the website just to check my balance. Oh that reminds me they charge you .50 cents every time you call and check your balance! And guess what happens when you try and contact this joke of a company, THE WEBSITE GOES DOWN. They should be embarrassed and ashamed on how they run this joke of a "company." This is the most idiotic, spit in my face, ** company. ** you everyone at Netspend, I am pulling out all of money tomorrow and not only not recommending this terrible app to people but I will go out of my way to warn everyone I know and even strangers about how you just help yourselves to our hard earned money. ** you.

I tried to activate my card. I was speaking with a representative who didn't speak English who continuously asked me how to spell my name who continuously asked me what was my birthdate, my social, my address and then asked me how to spell my name again. Then she continued to ask me if I was going to use the card consistently. I said I wasn't sure yet. She said, "Unfortunately your card cannot be activated because you have not answered the questions right so you only have limited use to this card. You will need to send picture ID of who you are to have more access to the card." I said, "What do you mean? I have giving you all my personal information to verify who I am."

I had my card stolen and when I realized it was gone 600+ dollars was missing. I quickly called Netspend, reported my card stolen, and filed a dispute. Now here we are 2 months later I’m still without my money smh, but yet you're suppose to be protected by unauthorized use and FDIC insured lol. That’s a joke and every time I call they give me the runaround and read from a script. They always give me different answers every time I call.

I recently just opened my H-E-B Netspend account when I started my new job. I didn't have any issues in the beginning and thought it was great. Then yesterday, I go to deposit my paycheck and there's an error. The person at H-E-B said there was an error and suggested I call customer support. I call and speak with a female rep and her only suggestion after keeping me on a silent awkward hold was to try a different location. Ok, so I try a second location, same problem. The second male rep I spoke to told me to again try a different location and that I was trying to load too much money. I told him I've loaded more and that this was my second location, he kept telling me I was loading too much and that the locations I was going to just have issues on their side. I told him that the people in front of me had no issues loading their card so it wasn't the location.

Before I discuss my dissatisfy experience with Netspend... I want to point out that I notice the company is selective with whom they respond to in these reviews... mostly to the positive feedback. The negative here and there... which leads me to believe you are aware of how crappy your services are. I've been a customer for 3 years now. I must admit that prior to April 9th I've had no complaints. I was notified by Netspend that a suspicious transaction had occurred on my account via text alerts. When I called they said 29.00 had been withdrawn from my account. As they're telling me this I'm checking my balance via text and website. My money was there. Nothing withdrawn. They asked if I would like to cancel my account. I declined because there had been no withdrawal. Two days later the same exact 29.00 was withdrawn. Hmmm. This raises suspicion.

After using consumer affairs I was contacted by Netspends Corporate Escalation Response group. Once I explained what had happened they were more that happy to reimburse the value of the card in full with a mailed cheque, which I received today. It basically took some persistence on my part and finally getting to talk to the correct people but I am very pleased with the outcome. Thanks all.

This is the worst pre-paid card I have ever had. In addition to going through all the rigamarole you have to go through to buy the card and add money, they make you go somewhere to scan in and send documents... even though you showed your documents at the checking desk. So I've got $150 on my card that I can't use on my temporary card and can't get a permanent card till I find a scanner and send documents that I already showed the cashier when I bought the damn thing. Ridiculous. Went to Wal-mart and Smith's grocery, bought a prepaid card and was able to use them both immediately as soon as I activated it. Do not recommend this card at all!

Highly disappointed. I'm a new customer with Netspend, I disputed some transactions on my account that I didn't make or authorize, I never received the card due to me being away at work for training. Its been a month and I only had 1 update in a month saying they received my documents. I call almost every day and it’s being investigated. Today I am suppose to have an update and I was told that I would have wait until 12 AM CST. I was recommended by a friend and to my surprise they have disappointed me. I trusted this company but I feel screwed over and played with.

Ripoff. Somebody went into my account on the 6 so I call and stop the transaction. Also ask to cancel my card and send me a new one but no they don't cancel so on the 7 same people do it again. Now they tell me I got to wait up to 45 days and ten days for my card. Not fair. Someone gets in my account and I got to wait for my money. They are ripoffs. Don't deal with them. I believe Netspend has something to do with it now.

NetSpend pays out a few days ahead of time compared to other prepaid debit card providers. I've been with NetSpend for years now and they have been good every time I have to call them. The process of using the card to pay bills or make online purchases is good and I also utilize the direct deposit feature.

I had just moved and I didn't have a local account and I wanted to get a check cashed. I've been with Netspend since eight years ago and it's convenient. I always know exactly what's in there. Twice, they've caught fraudulent transactions on my account and called me. It turned out one was down in Florida and they were significant purchases that were trying to be made. And then, they sent me a new card and took care of all of the nonsense without me having to do anything. They keep an eye on it. In fact, I was eventually stopped from a transaction because I was not where I normally am. I had to call and verify that it was me doing that, which was okay.

My NetSpend card is a regular prepaid debit card but it has a PayPal brand on it and NetSpend authorizes this company as an authorized rep of the Bancorp Bank. Someone sent me this card as a gift. I got a bank account a couple of months ago but I’ve used it for years and I’ve turned it for bank. I have used this PayPal card more than I use my regular bank. I really enjoy the direct deposit and I get my direct deposit a day sooner than everyone else that I know that has a regular bank and that’s one of the best perks that I really like about it. I get text alerts every time my card is used so that’s really helpful. I really like the card because it’s easy to set up and I use it to make online purchases and pay bills.

They’ve always allowed my boyfriend's return to go into my account. I even have an email from them directly stating it would be ok. As I’ve done it for years before they transpired into flare... However that wasn’t the case!!! Instantly they sent me a deposit hold text and they rejected it. I immediately contacted the IRS whom sent a trace and ACE sent it back stating the $ was deposited when it wasn’t however they keep telling me they rejected it. Now the IRS won’t reissue the tax return as they feel the money was collected.

So I had like $2,400 something dollars on my car when I went into the hospital. Now I'm spending this hospital bed sick because I have sickle cell so not only that my purse was stolen the night before. So I call Netspend's to dispute all the items when I got home from the hospital and they trying to tell me that it was me making all those unauthorized transactions. I should have read the reviews on here before I decided to put my money onto their card but I will tell you this. I would do a petition to close them down, go to news reporters and all that I know personally to get my money.

I needed to get away from a bank and using a NetSpend card has been working out. I've been using it for about 8 years, and I get pretty much the same thing I get from the bank and there are no hidden fees. The only problem I had was when I went on vacation. Because I was out of the area, they locked my account twice in one day and they blamed it on the merchant. But the merchant has nothing to do with that. They didn't have a problem when I was at Disneyland but they locked me up for a 38-dollar purchase as soon as I went at a Walmart. Other than that, using the NetSpend to do reloads or direct deposits is absolutely convenient. And also, I've got a friend who signed up with them a couple of weeks ago and he got his first direct deposit on it last week.

I love NetSpend and I've been with them since February of the year 2000. It was way back when I was going through a divorce and we were separating our finances. I didn't want to have an actual bank account so NetSpend was a really good option for me. I have a normal bank account now, but this card is really cool and perfect. Some people at work like it too because we have direct deposit and we get paid a couple of days before everybody else. I have a card for my daughter who goes to college and I have direct deposit on to that card as well for her allowance money.

I tried to take money out of my NetSpend debit card and it would only allow me to take out $20 saying I had reached the daily allowable amount. That was the first time that day I was using the card... When I called customer care the woman was extremely rude and condescending by telling me that I was wrong and the daily amount to take out is $395 meanwhile I am the one who is telling her I couldn’t even take out $40!! She then told me to just try another ATM after I had already tried 3!! She simply was not listening and just tried to rush me off the phone as if the problem was me not knowing how to use an ATM or etc...

I have had Netspend for a span of about 10 yrs. Currently have an ACE Elite acct. Yesterday I needed to pay electric online and could not find my card when I went to H-E-B to load so I purchased one of theirs. Placed 190.00 on the card. When I tried to activate I was told I couldn't have Netspend acct because of old 100.64 balance. Money is stuck on card. I am without power. All they could tell me was, "Blah blah 24 hrs and we will send you a text." I'm done. Strictly cash from here on out.

NetSpend is easy to use. In the early 2000s, I didn't have a bank account so I went with a prepaid card. I've had NetSpend since then and it got set me up all in the past. I was able to use it years ago for my bills, and just having a debit card helped me with purchases. It was also used for online purchases before and it's fine. Moreover, I've used it for child support, which has a small fee monthly now but it was very helpful in the past. I'm back on my feet right now so I don't really need it and I just keep it for my daughter. Using it to do reloads is very convenient. I am glad I was able to have a debit card in price of a bank card at the moment, and it was helpful when I was having a credit issue.

A friend told me about Netspend and I signed up with them. I like the fact that I get my check two days before payday. My Netspend card is just like a regular card. I can do anything I want with it, as with a regular check in a bank account. I can unload it if I need to go to a check cashing site. If I want to buy something online, I can buy a lot using my card. What I don't like about the card is the fee that Netspend charges every time I use it. Also, the customer service people are usually foreigners. I can't understand them and I have to keep repeating myself, so the customer service is not right.

Been with them for 4 yrs. Filed a dispute since someone transferred my money from my account. They said I will be receiving a check in the mail for the remaining balance with wasn't no balance. No I need my money that was stolen from me. I got a letter saying my account has been credited the amount that got took but they closed the account so now I asked them how much will the check be. They don't know like they suck. No help at all. I just want my money back. This has set me back far. Stay away from them.

I've been with Netspend since 2007 and I decided to close my account today due to poor customer service. I've never had any big problems. My direct deposit always comes in a day before. But over the weekend I made a few purchases and usually get a text of my balance. Got text with wrong balance which caused me to overspend by $3. So, I called Netspend to explain what happened and asked them if they can please credit my account 0.62 cents because I was working late and could not make it in time to reload. I explained I had sent payment to my credit card company and that payment was scheduled to be paid next day. I will incur a $25 insufficient fund fee. The representative told me they are not a credit company and no such thing is possible.

My cousin has a card and she told me that she liked the service. I signed up with NetSpend when I found that they have a free checking account. With it, I can pay faster and I like than I'm able to shop online. I use the direct deposit to get my money on my card, and I also don't have to pay ACE Check Cashing fee. NetSpend is great and so get in the club with them.

I needed a checking or some kind of a bank instead of a major one like Wells Fargo. I signed up with NetSpend and I have been using them for good long time now. I like how they have direct deposit. I just gave the checking account routing number to my employer and they were able to set it up. It was easy and I’m able to deal with the funds one to two days prior, even mornings.

NetSpend has an extra debit card and they said I could get paid two days faster. I have NetSpend, however, I've been having some very bad issues with them. My card has been blocked on 2 different occasions when I don't need it blocked and they said that there are abnormal charges. One time, I went to Domino's and ordered three pizzas for the kids. The card was blocked and I couldn't use it so I had to pay cash. It was a Saturday and so I have to wait until Monday to call and get it unblocked because they weren't open.

Bank account wasn't right at the time I got NetSpend, and now I've been with NetSpend for years. It's easier to know when something goes through, and I would know it's going through because I get a message. They also let me know when I get a direct deposit or if I spend something at the store or automatic payment. Even more, I don't have a problem with reloading the card as long as it's not expired. Others should try NetSpend.

There is multiple accounts in my name that there should not have been. According to their policy there is only one account per person but for some odd reason there is multiple accounts under my name and multiple cards as well and none of their idiotic supervisors can give me a specific reason why. Now my son's check is supposed to be then deposited into that acct it and they are saying they did not receive it but social security told me themselves that they sent it to that acct and the payment was processed. And they closed off recent account of mine in March when it was supposed to be closed in February meaning someone at that company never closed anything and my money was sent there and it is now gone!!! I'M GOING TO BURN THEM IN A LAWSUIT I'M JOT JOKING!!! And the supervisor gets smart with you and I'll see them in court.

I went to cash a check and I was told about the NetSpend. I got their card and one time, when I was using it, there was a delay when they put my benefits on it. They put it on there anytime from 1:00 in the afternoon to almost 6:00 at night and they never told me what timeframe they were going to do it. That was really inconvenient. Other than that, I frequently do direct deposit on the card which is easy to do. It's also convenient to use in making purchases or pay bills online. And when I called them, everybody treated me with respect. Overall, I would tell others that they could go with NetSpend if they’re not in a hurry to go pay a bill.

Bought a Netspend debit card just to shop online. As I used my card I was being charged 1$ per transaction and because I did not know this prior to buying this card had my purchase declined. I will never do business with Netspend again. There are other options. Don't use Netspend! Crooks.

I was given a Visa debit gift card with a expiration date of 06/20 Issued by Netspend. When I tried to use the card on 3/29/2018, the balance of 50.00 was reduced to 0. Because fees changed by Netspend So Netspend collects money for the gift card, earns interest and charges fees for unused gift card until the cards' value is used up.

With NetSpend, I could get a two to three days of advance payment and so far, I like them. With them, I could keep a sense of how much I was withdrawing up and how much I’m putting in the card. It really helps a lot and is a lot more convenient to use. But I wish that more online people would acknowledge a MetaBank card. Also, I do direct deposit on my card but sometimes I do the reload locations and I wish there were a lot more of places where I could do that. And it would be nicer and easier for other people to be able to load money without having to go through Western Union. Then, I have a Samsung Galaxy and they wouldn’t allow me to link my NetSpend with my phone.

Somebody called Netspend and had my social security number, Netspend gave them access to the account, and even change the email address for them. They went on to Netspend site, did forgot password, got full access to my account, did it account transfer for $250. I called Netspend, spoke to the fraud department, they tried to tell me I couldn't get my money back even though they gave somebody access to my account. Netspend customer service told me I have to wait up to 10 business days for their investigation even though they gave somebody access to my account that did not have all of my information. A police report has been filed, Netspend better give me back my money.

I like the convenience of NetSpend. And when we do deposits, we get them a couple of days earlier, and I like that I can share or send money to my kids. Also since using NetSpend, I can get my bills paid on time and I can have automatic payments taken out. It's been all-around very convenient and efficient. I've been with NetSpend since 1996 and whatever problems I've had, I called them and they've resolved it immediately. I can also get 10% back from different companies. I generally don't get out enough to utilize them but I like that if I was in one of those restaurants or stores, I can get some cash back. NetSpend became part of my life. Overall, I'm pleased with them and I've recommended them several times.

I use NetSpend for our payroll and I have them for five years now. I do direct deposit on our card which was very easy to set up and I get my checks two days earlier on it. The card is very convenient for making online purchases, too. Then, if my card was used, I'd get a text on my phone within five seconds. I like that feature because I'd know where I spent the money and if it was me. And if there was something else going on, I could call them immediately and they’d put a stop to it then refund the money.

I gave Netspend poor ratings because they email me and tell me when direct deposit suppose to hit an when you call them it’s a different date. Netspend you all need to be more accurate of the dates of direct deposits.

I wish I could put no stars for this wack company. There’s always a situation with my card. I get charged for keeping money on my account but if I would go to another bank I wouldn’t get charged. I’m waiting on a check I never received and I closed my account 2-3 weeks ago and my refund check? Where’s that.

Someone was able to withdraw over $700.00 from my checking account. I filed a claim with Netspend only to have my claim denied for no specific reason. The denial letter is very vague, and does not state why I was denied. I was also told I would be receiving a call within 24 hours from the investigation team to further discuss the issue, but no one has contacted me. Due to the negligence of Netspend I have lost everything. I lost my job, apartment and I can't afford medication I need to stay alive. I'm currently homeless and sleeping out of a car because of this.

In the middle of the night, someone got a hold of my NetSpend card and he made a charge to Comcast Chicago for $191.43. Since NetSpend is not open until 9 AM Central Time, I had to cancel the card and order another one which cost me $4.95. I called NetSpend the next morning and explained to them what happened. Obviously, they shut the old card down and I told them that I had already done it. I told them I ordered another card and they told me they would credit the $4.95 to me and I said “Great.”

I had some money problems and needed a way to get paid. I needed a direct deposit placed and I liked that NetSpend pays two days earlier than what my payday is. The process of getting a card is very convenient. You get a card at one of the gas stations or wherever they have cards on display, then you load and activate it. Then you call up and give them your address, your social security number, and verify your driver’s license number. In about seven days, you have a card with your name on it. Until then, the card that you bought at the gas station or wherever, works like the real one. It’s tied to an account and you get your routing number.

I applied for a NetSpend debit card to deposit my taxes, big mistake. They gave me a route and account number before I received the card. Well now I can't activate it due to me not having enough proof of my address but I showed everything I could ID, SSN and tax forms wasn't good enough. Now I have to wait just to get my tax money.

I was in a check cashing place and they had the NetSpend card there. At the time, I was working and the lady asked me if I would like to have one of these cards. I said yes and I’ve been a customer since then. It’s easy to manage my finances with my NetSpend card. I get the alerts that I have direct deposit and certain things go to it, as well as when certain things come off. I also know how much the balance is and that's very good. Paying bills and making purchases online with the card is also very convenient. I use direct deposit for that online stuff and my money comes two days earlier. If I expect it on a Saturday or Friday, I'd get it on Wednesday. Their reps on the phone have been excellent, too.

I've been working with NetSpend for seven years and the most impressive thing is probably the release upon test run. When you have children and a family and you’re a single parent, you need all the help you can get. So if it comes earlier than the 1st or the 3rd when everybody is expecting you to say that you're not gonna be able to pay until the 1st or 3rd and you can say that you would pay on the 25th or the 29th, that gets you in a lot of doors.

A friend of mine has had NetSpend when he was living out in California. When he moved in with me in Ohio, he told me about a lot of the stuff that NetSpend does. NetSpend is more like a credit union and it sounded good to me. It is a lot better than the place that I was going to because if you don't have the funds in NetSpend, they don't let the transaction go through. And that keeps me from spending or going overboard. I don't have to worry because if the money is not there, I can manage how much is there to pay the bills I need to pay. But once they're paid, I know they're paid. And whatever bills went through, that was how I could tell what I've gotten paid and what I have left. And so, if anything went through that I didn't know about, NetSpend was quick to remedy the problem.

My developmentally disabled son received a card in the mail today. We did not request it, the street was incorrectly spelled, and he has no source of income since he doesn't work. We are wondering if this is some sort of scam?

Have had this account for 5+ years and today my account was locked and when they unlocked it they transferred my money from my savings to my checking without my permission and won't transfer it back for 90 days... Closing account.

With Netspend, we can save money and we save more than what we've ever saved. Also, there are a lot of places we can go where they don't charge a fee. And I get the $5 a month plan. I love NetSpend and I'm never changing. Since using the card, I use the coupons. Richard and I both use direct deposits and the reload location. We usually go to the Dollar General and they have them there, which is the closest to my house.

I have Green Dot and NetSpend but I think NetSpend is a little better ‘cause Green Dot always had some extra hidden expense they say they don't have. And with Netspend, you pay to reload it at the store. It was good to me. I've had it for about five years now. They just need to maybe update the website, the app because I always have an issue logging in. I change my password every time but then it's like, "Oh, no. That's wrong. We don't recognize the password. We locked you out." So, I would say that they improve that. But for the most part, they're good to me.

I applied online for the Netspend card with info for direct deposit such as routing and acct #. I received the card and routing numbers. I used this account to have my IRS refund deposited to. I went online to activate my account, to just find the system "can't verify me". I was asked to email my driver's id, proof of address and proof of SS#. I sent in proof of address (rental receipt, rental bill, another bill, state id, etc). I also sent in proof of SS # from the SS Administration and the state. I sent in total over 3 days, 20 documents. NETSPEND DENIED ALL DOCS!!! Even though they were legal documents from the GOVERNMENT!!

I've been with NetSpend for quite a while now. I use the direct deposit option more frequently than the reload locations. It has been on time, and I haven't had any problems, delays, interruptions, or inconveniences. When I receive my direct deposit, it comes in sooner than later and that's one good thing about it. The reps have been cooperative and patient. They asked me if I needed to ask any more questions and they tried to be as punctual and as helpful as they could be. Also, I do the rewards. NetSpend is very open-minded with the overdraft protection and they try to work with people with the rewards. They also try to be convenient for people who have money issues or can't get into another bank. They don't ask for too much and the process is very simple and easy to get done.

I’ve been using NetSpend for six years, at least. It’s convenient. I’m disabled so I don’t go out much and I do everything online. I buy a lot of stuff as well as pay bills and I use direct deposit too. I like that I always know what I had every time a transaction occurs because of the details on my phone.

You can still see on their website before you apply for a card that it says they do not charge you monthly fees. Then when you log in to your account you find out that they indeed have charged you a monthly fee. No one at customer service knows what you are talking about. The first time I tried to use the card I couldn't access my money. What a scam. Joining the lawsuit when it comes...

Direct deposit with the NetSpend card is earlier and so I would get the money earlier. They give earlier notification and it tells me when I'm going to receive the benefit. I've had the card for years now and I also downloaded the app so I keep track. In addition, I like using the card to make online purchases and it is convenient.

My sister stole my prepaid NetSpend card on the 16th of February 2018. She went to our local Walmart and withdrew $2000 out of my account. I disputed it with NetSpend for identity theft and unauthorized transaction. I sent all paperwork and documentation in that was asked of me to send. I waited for a month on the return of my money. I was told today that my claim was closed and that I would not receive any money back! My water has been shut off and I'm fixing to be evicted because of this mess. I was and still am depending on this money. Now they not giving it back. Like it's alright to steal 2000 dollars from someone who doesn't have the money to just throw away like that.

Opened a dispute with Netspend on February 20th regarding a lot of unauthorized transactions from Planet Fitness from January till now. I spoke with over 4 reps before one told me he will discontinue my card, send me out another and put a block to that merchant. He also said he would send out forms I had to fill out. I emailed over all the information they needed to investigate my dispute. Here we are in March and again Planet Fitness took out money from my account. I called up NetSpend and went thru about 3 reps. They all kept repeating the same thing as if they were droids! "I'm sorry maam, I understand maam, there is a block on the card." My question is HOW?? Then I ask to speak to a supervisor just to be placed on hold for over 30 mins. While I write this I'm still on hold.

I've been a Netspend cardholder for some time now (years). I chose this card because of the 2 days advance paycheck direct deposit benefit. I have been putting just a small portion of my check on the card so that I can have some money to maintain living expense prior to my primary payday. Well, ever since this year, the 2 days advance deposit has been inconsistent. Deposits were typically posted/available by noon (EST), but now it's being posted late in the evening or never at all until a day before my payday. I pay a monthly fee to have this benefit be consistent.

It's too good to be true. Don't buy it. A great hassle and a wasted time and effort and money. It should have given you the convenience since you paid for it ahead of time already but not! I bought this in a Rite Aid store as a present for my daughter. This company sucks!!!

I have had the worst experience with NETSPEND and I can say once this dispute is over I will never deal with them again and will never refer them to ANYBODY! I made a dispute on March 6th for 4 unauthorized transactions totaling $1,212. The customer service reps have told me something different every time I’ve called and boy I call all day every day and all they can tell me is wait for an update... An update of what??? What will this update contain??? Because if it’s not my $1212 it is irrelevant at this point we because being a single mother and being in nursing school I can not afford to just be robbed of my hard earned money. I have bills that are already behind because of this.

I have a Netspend Control card for years and for every issue that I've had, I've gotten dealt with within 24 hours. As far as today, I had an issue where my card was charged twice for the same transaction. It was charged about four days ago and they finally took it out, but the other transaction is still pending. They charged it twice but they took care of that today and they told me to call back today. So I've had a great experience. I use Netspend to pay bills all the time online. I do direct deposit and I have used the reload but very seldom because there's always a $3 fee to put money on. I enjoy getting paid quicker than the traditional bank and they don't charge overdraft fees, which I like. Netspend is great to bank with. I've actually told friends about it and they've actually signed up.

I am a very dissatisfied customer. On 3/13/18 my account was compromised and 1400.00 was stolen from ME. I am 6 1/2 hours away from my home on spring break vacation with my two children who We rent able to enjoy themselves because someone gained access to my account that's suppose to be secured and stole my money. I'm too far away from home to not have any money. My bills still have to be paid and you guys are telling me I can't have a answer to my dispute until 3/27/18. I am the customer and I'm being treated like the criminal who stole my money. I need my money before the 27th or I will not have any lights, my car will be repoed, and my phone will be cut off. My life still goes on although a person stole my money. I need this problem resolved quickly or I'm going to consult with a attorney on my rights.

I use Netspend to pay bills and in stores, and I've been with them for years now. But I wasn't able to get my money up last week. I went through the most trying to get my money up on my card and they gave me the runaround. Their explanation every day was something different. I would ask to speak to a supervisor and they hung up on me. Or they put me on hold and the supervisor never get on the phone. My money sat on my card for about a week and a half, and I was very upset. I wasn't going to use Netspend anymore and tell others not to get it.

I have been with Netspend for over 5 years and had no issues with them until recently. They closed my account and locked access to money (well over $500) I still had in the account. When I called to find out why they said a secondary person on my account had been reported as deceased. I said that makes no sense as I am the primary account holder so what does any secondary have to do with my account. Turns out my ex husband who I divorced July of last year, passed away last year in October and they just now got report that he had passed (6 months later) but since apparently I never removed him as secondary from 5 years ago they closed my account. Not only did this upset me, but they locked access to money I needed. Told me they would send a new card in 7 to 10 days. I said that's unacceptable.

NetSpend and its customer service staff & supervisors are extremely unprofessional, as well as clueless. I, now, do not trust NetSpend. Their word is invalid. I lost my card, which I deposited $2000 cash in, on 02/22/2018. *(I regret doing any business with NetSpend. Should've 'never' deposited my cash on my NetSpend card. I will regret doing so till my dying day, this I promise)!!

I've used NetSpend whenever I was getting my TurboTax refund three years ago. NetSpend was offered. I didn't want a traditional bank account and the outlet was exactly what I was looking for. They have the traditional direct deposit and I can set up a savings account. It doesn't cost me anything extra. I can also set up goals for my savings account. It's easier and really convenient all around. It works like a normal bank account too. You got a routing number and an account number. Plus, I get my paychecks three days before I would normally get paid, which is helpful quite a bit.

Back in 2008, I went into Netspend when I was living in Colorado. I figured using them would be more convenient for me. So, I got set up and did my taxes. I've been with them since for over 10 years. My social security is also put in there and Netspend always sends me text messages and emails of how much I have. I've also gotten some money back from going to Starbucks as well as used my Netspend to make online purchases. The process is pretty fast. I've used one of their reload locations when I was working for Domino's and had another Netspend card. I always cashed the check on that. Netspend has been relatively easy to locate. I can go to a cash advance place and they do Netspend too. So, I've been doing really well with them.

A merchant refunded my money to Netspend and Netspend keeps saying they don’t have the refund when they actually do!!! They are trying to keep my money and I will do whatever it takes to get my money back. People should do like I did and call channel 6 Investigation squad. We need to let others know about the rip-off Netspend is doing.

My account was hacked on February 26 2018. I opened my account on February 27th. I was making sure my money was ok. But when I looked it was a $1000 missing. I called them immediately. They told me that someone pass the security test, but it wasn't me. I don't know this person. And they told me I have another person on my account. My son don't know my social security number lol or my date of birth. I'm so upset I just took him off but I know it wasn't him. And the only reason he was on my account because he had a direct deposit. I was his payee a couple years ago. So they told me the process would take 10 days, let me just tell you I called in between because it's my money, I called that morning spoke to a representative. She said it wasn't ready and someone would notify me. No one notified me. I called them back. They told me no error was found, and they closed the dispute.

NetSpend is the worst prepaid card service with terrible customer service. As of today, I am filing a complaint with the Federal Trade Commission and whoever else I have to file with to get my funds that were taken. If anyone wants to join the petition please let me know. I've already done this with Rushcard and was successful. I'm fed up with these card companies taking money and being clueless when someone does something about it.

I needed to purchase prepaid cards for a company trade show and bought the ones by NETSPEND by mistake. The limitations and fees on the cards are insane! It has now been four months and I have yet to receive a refund for the cards not to mention the purchase fees that they will not refund. Read the fine print and don't mistake these cards for a basic gift card/prepaid Visa/MC.

I received my refund check today. Thank you for taking care of this when you said you would.

Very unhappy customer. Opened a dispute with Netspend on February 16th regarding unauthorized transactions. I also emailed and faxed over all the information they needed to investigate my dispute. They granted my dispute and did find that there were errors that were made. They left a charge of which I am not understanding how that happened. I have emailed the president of Netspend which I am hoping I am not inconvenienced any more of having to wait another ten days to receive my funds. You all really need to properly do your jobs and pay attention to when information is submitted to you all.

I loaded $80 to pay my internet bill. Come to find out during activation I guess they forgot to tell me to use that $80. I would need to send in paperwork, so the representative I spoke to had told me I can use my card in-store but can't make online or over the phone purchases, WHICH I HAVE BEFORE WITH NETSPEND, so then he began to say so in order to fully activate and use it the way I wanted I still needed to send in info. Anyway I'd ask him a question he would just repeat this back to me, I can't use my card until I show him verification of my identity blah blah blah, so I ask him to speak to a manager.

We went into a cash place to get a loan and they told us about Netspend. My daughter is on SSI and at that time, we needed someplace to automatic deposit her checks. I don't like the banks that I've dealt with in the past so, we decided that we'd try Netspend out. They accepted automatic deposit at that time and the other ones didn't.

I like NetSpend for its easy accessibility. NetSpend immediately funds my account upon receiving any ACHS or direct deposit. Also, I can access it online. I had them since 2002. We currently have the Ace Elite that we got from the Ace Check Cashing Store. A long time ago, I would go to Ace and I would get my direct deposit early. They would give me the money from there and NetSpend got it to where it would be directly deposited automatically to a card.

I have direct deposit with Netspend and I also use their reload locations and Walmart's everywhere. My experience with Netspend has been very positive. I had two bad experiences where I signed up for something and I agreed to payments on my account but they started taking too much and Netspend corrected that for me. I've had communications with them and they have always resolved everything. The area of customer service is the most important part of a business of any kind, and the Nestpend team has been friendly and helpful. They even do follow-ups and that's pretty much all that anybody can ask for in a phone call. I always recommend them and all my friends would have Netspend now.

I couldn't get a checking account with a regular bank because of my history but I've been with Netspend since 2009. I like them. I get my check two days faster and I can pretty much use it for anything I want to buy except for my online stock trading. The text messages and alerts help me keep track of what I have in the account or how much I can spend. Then if I have to dispute a charge, I would call them and they take care of it. But I don't have to call most of the time since I can do that online too. Doing a direct deposit is easy as well. Otherwise, Walmart is a reloading location and they're everywhere.

I wanted to do prepaid for my son so I can add money when I need to. If my son's out of town, I can just add money to the card and not have to worry about trying to get him cash. I can also limit what I give him. If I decide to give him $200, I can do that and monitor how he's spending it. And then I'll decide then if I want to add more. There's a convenience to it versus past ones. When I could not load money for him, I had to wire it to him and that cost me $12 just to wire him money. It was easy enough to pay NetSpend the $195 fee in lieu of wiring money. I've been using NetSpend for over three years and I'd like to refer some more people to the Control Card.

I have had NetSpend since 2012 and my experience with them was good. I can't get a Visa account and I like the convenience of having my money early. So I do all my direct deposit through NetSpend and they only charge me $5 a month versus you cash your check every two weeks and they charge you $12 or $15. I use my card for everything. It helps good because they help me save the money from cashing my check and then, they have a little rewards thing. They give you coupons, so that is nice also.

I used Netspend to direct deposit my son's monthly disability check each month. Netspend required a photo ID from my son who is only 8. They did not unlock the account so I can access his money. They also requested proof of address with his name on my lease, He is only 8... his name will not be on the lease. I was on the phone with Netspend for 30 mins yelling and cursing at anyone in the other end only for them to tell me the money was returned to SSA. Netspend still took the $9.95 from his money even though my son's account was never fully opened and accessible to me. Netspend thinks they are a legitimate bank. Terrible company. I will never use Netspend nor recommend this company to anyone.

Netspend offered a savings account that other prepaid cards didn't. The card has helped as far as direct deposit. I know that there are features on there for budget tracking and things of that nature and that definitely helps to see where my money is going when I use it. There's a table that's a tide chart that'll show how much you spent and you can categorize different things. It has been really great and it's very convenient when paying bills and making online purchases. I do direct deposit more often than not. But I have a business and my side of my profit I put in, I do at reloading locations. I usually do Safeway because I know that all the Safeways are a reload location and they charge the same fee.

I just bought a Netspend prepaid visa card at a local store. I paid for an activation fee and I went home to make a payment for a charity. It wasn't going through and said that I should call Netspend. I called and they asked for the regular information that it said it would need on the card and then the representative said that I am required to send them a copy of my social security, proof of address and ID. I was super frustrated. First, I don't have access to my ss card and second, This was not one of the requirements. I was really frustrated. I went back to the store I had bought the card from and the saleswoman was really helpful and finally got them to agree to refund. They agreed to send a refund check but they are not refunding me for the activation fee. I find this highly unprofessional and irresponsible. I don't recommend this card to anyone. Very unreliable. I am so disappointed.

I brought a Netspend Visa card $2.95 to pay a bill, I activated The card. They told me I need to email my Social Security card in order to use the money that's loaded on the card first, I was upset I have to go threw all of this for a prepaid card that I paid for the convenience of the card to pay a bill quickly not having a bank account and keep on moving. But now I'm on a standstill. 7 to 10 business days for the check to come in the mail from Netspend, this card is nothing but a bank with monthly fees that should be only be $2.95 not $10 a month. Then if you skip a month or two months not using your card for anything they want you to still pay $10 like you have a bank account and they will take it whenever you put money on the card.

I had my belongings taken and a total of 1,000 was taken off my Netspend card. I called to dispute it on 2/22/2018 and was told 10 days which is 3/8/2018 so I contact them over 2 times on 3/8 to see about my dispute. Nobody wanted to contact me back on my update. A manager called me 7 at night saying they wasn’t granting me a credit to my account. I would have to wait until 4/23 to see about the investigation which Netspend is ** because any other time I disputed my charges I didn’t do Netspend always have me my money back. Now it’s a problem when it’s 1000.

I've been with NetSpend for eight years now. I like that I can get paid two days earlier and they didn't have a lot of fees. I use Direct deposit more frequently and their reload locations are very convenient. It's just minutes from the house. Getting alerts from them for every transaction helped me and I really like that feature. However, paying bills or purchasing online is not easy at all. A lot of time when you pay somebody, being a prepaid card, it takes out more than what's allowed. If I get a card for $52.50 in gas, it'll take 20 extra dollars. That's what I dislike about it. Also, I had an experience that somebody had charged my card. The rep that handled the call the first time was not very nice. I told her, "Okay. I don't mind you guys blocking the card. I don't have another card to put the money on. Allow me to go to the atm, pull the money off the card, and then you could block it, so that predator would not be able to utilize that card again."

I have been with Netspend for a long time. No problems. But today I was trying to do some online shopping that I usually normally do. My card declined for no reason. I checked my balance. I have more than enough money in my account. Why would it decline. I have important things to do with my money such as pay bills. This is a real inconvenience.

Netspend's direct deposit option works well for me. I’ve been with them for eight years and I like them. And since using my Netspend card, I've been able to take care of my bills on there. It’s a good way to save my money, too. I use my Netspend card to pay bills and make purchases online, and it has been very easy. When there was some money out there I thought was missing, I called them and made sure. It happened about a couple of times. We filed a dispute and they reached the merchant and checked. When everything’s good, they reimbursed my money within seven to 10 business days. I would tell others to use Netspend, but I will also give them the pros and cons of it.

I've been a customer of Netspend for seven years. We moved several times and Netspend is easier than changing banks. I generally get about five days early deposit. It's easier in making sure my bills are paid on time. However, the most recent time I called their team was because a card was issued from my account without my consent or my knowledge and sent to an old address that I had already updated. And they kept arguing with me, telling me that it's other than me or my husband that requested it. They didn't do anything, which is why we are switching to another bank. That has to do with money security and we can't handle a loss of money like that.

I needed a debit card and NetSpend was recommended. With NetSpend, I’ve been able to track my daily balance. I’ve enrolled in text alerts so I can be notified of my balance on a daily basis, and avoid overdraft fees. It’s been very convenient using it online. My only issue was with the transfers. For some reason, my account doesn’t allow me to transfer money from one particular card to any of my other NetSpend accounts. That has been a really big inconvenience this past couple of months. No one seemed to figure out this problem, and I have been calling NetSpend about this issue. Their customer service has been very courteous and helpful. They always listen to my issue, and most of the time, get it resolved. I use reload locations but I use direct deposit more frequently. I've had them for about nine years and I'm happy.

I’ve been a customer with them Nestpend for 15 years. I didn’t like going through conventional banks with all their fees and I really didn’t want to use a checkbook. So I thought that it would be a quick and easy way to bank. Plus they had direct deposit. That was very important. At that time there weren't a lot of prepaid people out there. Netspend was probably the first one that I really ran into. But when it first started out, I didn’t know if I was going to stay with them because the website wasn’t too user-friendly. There weren't any budgeting tools but they've evolved. Now they have all that so the website has gotten better.

My sister had a Netspend card and she was telling me that their transfer was good there and she was not having any problem with the card. So, I gave it a shot and it’s been working for me for the past two years now. I like it because they pay me two days before our pay period. So, that’s good for me. It's also very convenient for me. I use it for online purchases and withdrawals from different ATM machines. The only thing, some ATM machines have a different fee. But other than that, it’s fine.

Worst experience ever!! I ordered a new card that never came in the mail so when I called to let them know they sent me a new card BUT when I got the card in the mail and tried to activate it the card was invalid. I talked to a supervisor that said my account was closed and ineligible. They couldn't give me a reason why. They said they couldn't tell me why. I AM DEVASTATED. I had my tax return sent to this account and I put in my 30 day notice to move out my apartment already. Now my girlfriend and I are potentially homeless. I would never do service with them ever again.

I have been with Netspend for about 2 years, never had a problem until now. My card declined and I called customer service and it was horrible, I was told my account was closed because a risk factor! Really? I have had my payroll checks and income tax checks deposited. I was told it’s their right and they are sending me a refund check that I should receive in 10 business days! I have no cash on hand and can’t access the online feature because once they choose to close your account, you can’t use any features. What sucks the most I have NO knowledge of what has cleared and what has not. I will not recommend Netspend to anyone. Never had a problem before until now! Customer Service and Services for Netspend are HORRIBLE NOW! And I can never get another account with them again.

With Netspend, I’m getting paid a few days earlier. Using it to pay bills or make purchases online is very convenient and I'm not having to overdraft perpetually. It has become controllable instead. I had one bad experience with their people but for the most part, they've been pretty courteous and professional.

When I first started with Netspend, I had a hard time getting somebody to help me that spoke clear English and that was really frustrating, because they sit there and start rattling stuff on and I couldn’t understand them. They've improved for the most part, but then a next time will come up and I'm like “Oh boy, here we go again”. But with Netspend, I get my paycheck couple days faster. I can also make a purchase and by the time that I’m walking away from the cashier, it’s on my phone. So, I always have the constant running total of it, which I really like. We were at a reload location one time where we could go right uptown here and reload it, and it was convenient. 99% of the time, everything is direct deposited so I don't have to worry.

This cardholder is useless. I activated a card and then it didn't work, so I got another one, didn't work, and then finally another one, and that one didn't work either. I've called before, and I've emailed but no response. If you are looking for a good cardholder I recommend somewhere else. Then, I try to login and it says, "Locked", for 4 months which I don't know why. Now it says to call, but why would I call if I'm going to be on the phone for an hour with no responses. I try buying things also and it says,"not accurate" and some others too. If you get this card and put money on it, then you are wasting your money because you can't even access it. Don't use this cardholder. If I could rate this 0 stars I would in a heartbeat!

I've been a NetSpend customer since 1995 when I did my taxes through TurboTax, and the first time I ever got it was for a refund. I like that I get my pay two days earlier. But customer service is horrible. We were on vacation in California and I tried to use my card the other day. They told me that because I was using it at a place that rented RVs and things like that, I had to pay a hold fee. It was ridiculous, inconvenient and embarrassing because I had plenty of money in my account.

I've had Netspend for many years and I’m very happy with it. It caught my attention because it said that I would get my check two days earlier, and it was different. I’ve been able to have some money when I need it because of the two days in advance of receiving my money and that helps me a lot ‘cause I get paid every week. My company pays Thursday and I get paid Tuesday. My money goes in and I could use it every time, and it doesn’t give me a hard time. I use it not only for online purchases, but also to pay my bills. It’s very easy and it's right away. I go to the HEB to reload which is very near to my job and it’s always a lot faster for me.

Netspend helps me manage my finances better and keep up with how much I spend and I don't spend. It's been also pretty easy to pay bills using the card and I like the fact that I have a $100 I could pull out if I needed to go overdraft, which helps a lot. I do direct deposits because I don't drive. And since my brother also has a Netspend account, it's easy to send money to him. I just had to work on a computer and transfer money from my account to his account. Netspend's reps speak really good English too. I usually can understand anyone who I talk to. The only time I had a problem was when the company that I get my phone through charged me double and took money out from my account. It was the cellphone company's fault, though, and the situation has been rectified.

After the company hear my voice through my review they understood my situation and sent me a check For the Maintenence amount that I was charged previously. Thank you netspend

I got my new card in the mail and now there is a block on my prepaid money. So I call and no one can help me so I ask to talk to a superviors and get left on hold for 45 minutes so I hang up and call back and same thing. So the next day I call and they transfer departments. And no one ever picked up so I hung up after 40 mins again. So I call back again. They say my card is active and they say there is a hold on my account and transfer me and finally get the block removed so I thought and I still have a block on my account. And still have a block after calling and going through the same **. Someone please explain to me how you have a restriction on prepaid funds? This company is a joke.

I don't like using bank accounts, and using Netspend as far as the direct deposit is cool 'cause it's prepaid. What I don't like is every time you swipe your card a couple of places, you get charged for it. And sometimes, it's hard to transfer money because of the security questions. You may forget something, and you got to keep calling over and over. Also, sometimes you can't really understand any rep. If I haven't understood, I just talk to a manager since I don't want to go back and forth. They also charge an annual fee of 10 bucks now instead of five, which is crazy. They didn't up mine, but I'm guessing because I've been here so long.

I was at work when it happened. I was in Tucson Arizona working and someone else made a purchase in Glendale Arizona with my card. 300.00 dollars. I did a police report in Glendale and TUCSON Arizona. They need to make it right.

NetSpend was advertised that you could be paid a little sooner if you did direct deposit with them, and that caught my attention. I have been with NetSpend since 2015 and the service has been great so far. All the services that they promised were right and true, and it has been a seamless process. I called NetSpend about something today and the rep was really helpful, he answered my questions. NetSpend is a really easy card to have and company to deal with.

Netspend offered a lot of benefits that a normal banking institution offers. With it, I keep track of my purchases a lot better and I'm able to access my banking purchases online pretty quickly. I have direct deposit, but I also use the reload locations at 7-Eleven and Walgreens which are all close to me. The only thing I wasn't able to do was to sign up for Uber. Uber looks at Netspend as a prepaid card even though I have direct deposit on that card. I'm not able to sign up for Lyft either, and that's annoying. Also, sometimes I get some customer service people that I can't understand very good, and I don't know if they're understanding my concerns. Eventually, the issue was resolved but it took a while because of the language barrier.

I relocated to Memphis, Tennessee from Jacksonville, Florida for a one-year work contract about 16 years ago. When I got there the first check was from an out-of-state bank and I went searching. I went to the check cashing center to cash the check and I saw NetSpend. I asked about NetSpend and the teller told me about it. It was what I needed so I jumped on it.

Hi. Well let me start by saying I been a NetSpend customer for 6 years. As of today Feb. 26 I will never no longer feel this way. They want you to load your tax refund on their card with no intention of giving you full access to your money. They set the limits on the your 500-3500. Well last month I got an advance for my taxes. It was deposited early as usual. I misplaced my card which is so crazy of me. Well this where this never ending story starts. I got another NetSpend card. Deposited the full amount. No problem. Spoke with rep to process replacement card two weeks later I call them back they sent the card to the wrong address and also charge me 9.95. It so crazy because two days later I receive my full refund. I can't access the fund. Either they allowed me to transfer and kept charging me 4.95. Because I need my money I allowed it.

I wanted a prepaid card and I didn't have a bank account. But I got Netspend and everything was pretty cool. It was easier to deal with them and when I get money, it's either a day or two earlier. Also, it's convenient to pay bills, make online purchases, and move and send money. The reps are easy to get a hold of and it's easy to do direct deposits.

Netspend is through PayPal and PayPal is accepted in a lot of places. I can also keep up with my balance 'cause I get a text message every time my card is used. But the customer service reps have been very terrible on several occasions. I lost my card and I got the option to have my card expedited to me. But I didn’t get it in a few days and I asked them what was going on. Someone first told me that it hadn’t been shipped out yet, but it would be the next day. I was asked to call the next day and see exactly when.

Since using Netspend, I get paid earlier. I do direct deposit which is easy and they charge you to put money back onto your card. However, it used to be easy to check my balance and lately, they've been giving me a problem and I'm getting irritated, like it'll randomly change my password to the online account. And I haven't spoken with their customer service because it's hard to be able to talk to a human. You have to go through an automated voice messaging system. Also, in 10 out of the 15 times that you speak with the team at Netspend, you get people that you can't really understand and that are kind of rude.