Netspend Reviews

I have my checks directly deposited from my employer. The check was issued to the bank on Wednesday, today is my payday and I still have not received my paycheck. This is extremely frustrating and I do not plan on using this bank AGAIN!!

I recently just had my Paycheck direct deposited on my Netspend card. The day it was suppose to be loaded, I checked my account and the money wasn't there. When I called to speak to someone about it, they told me they've returned it and I can't even access my account online saying account locked. I'm really pissed right now. I've gone with no money. My bills that were due are now behind. Have no gas money to make it to work or get food for my family.

My ex husband was allowed to order a new card on my account and change all my passwords during our divorce and he spent everything on my card that I had saved for the baby that he abandoned. I disputed the charges as soon as I realized that my card that I had was shut off and upon resetting my password found out that he cleaned out my account, they closed the disputed claim with no refund. How is this allowed, I needed that money for my baby, and he was allowed to steal it all. I have changed all my info to secure my account from him. Netspend used to be a good card, not anymore though.

I’ve had NetSpend for over 4 years now. I have never had an issue until they abruptly closed my account. I called to get a stop payment on an ACH that I didn’t realize I had setup previously. I paid the merchant with my debit card via representative. I was told to contact my bank MetaBank to get a stop payment. The representative gave me a claim and reference number. The next day my account is closed.

They took money off my card and refuse to return it. They say I must wait 45 to 90 days. This is bs. They certainly didn't wait to take my money. This is not fair to me and will be filing a lawsuit and then maybe I will get my money back.

I have been using Netspend for years now on and off and I'm just starting to have problems with my payroll checks, I have yet to receive my money 2 days early. What's really going on? Can you explain to me why this is? I will sue for false advertisement if need be.

I've been a loyal member for over 5 years. My account was just recently "compromised" and now I have to suffer. Not only did I have to cut my card off and still waiting for 10 business days for a new one. I also have to send two separate emails to apply for a temp credit(s), which is unbelievable. After waiting for the rest of the unauthorized charges to finally be posted I have to apply for another separate claim, and wait even more time to be compensated. I solely depend on my Netspend account for my day to day. I thought I was valued customer, but I think I might be leaving this company.

I have been with NetSpend over 2years and have never had a problem until now. My account was HACKED and someone stole all of my money.... It's just my son and I. I just moved into my new place and have no groceries and no way to get to work and my son can't get to school.... Then corporate office rep called me with the same spiel the customer service reps gave. Was no help at all. Not pleased with this service.

Be prepared to give all of your classified personal information to this company later before putting money on this card at the checkout counter. The company wants you to put money on the card before leaving the store. Later they want all of your classified personal information before activating the card. This is just a scam to steal all your classified information using a use once throwaway card. You decide. Is it worth it. This is a Credit Card Scam. Beware internet shoppers. Please use alternative sources for internet shopping. Don't let the Netspend name fool you.

If I could give Netspend 0 stars I would. Each representative you speak with is foreign and all give you different answers which means you always get the runaround. I am attempting to transfer funds from my PayPal account to my Netspend account. There was a restriction placed on my account by Netspend in which no one is eligible to tell me why. I have spoken to 5 different people and they have all told me something different. I asked to speak with a supervisor and was informed no one was available to take my call. I suggest anyone who is considering Netspend services to reconsider. The representatives are very very rude and does not have knowledge of their services. This is by far the worst experience ever.

Updated on 05/14/2019: I have already reviewed this company, but apparently I can’t respond anymore since they haven’t responded to my complaint. I was supposed to be sent two refund checks, one for $2.50 and one for a lot more than that. We are now well over the 7-10 business days it’s supposed to take to receive the checks and I have received the one for $2.50. I did call them, they advised they couldn’t find my account???. I emailed them, no response, my next move will be to contact my lawyer again.

Had been with Netspend for two years with no problem until someone accessed my account fraudulently. Netspend treated me as if I did it and closed my account. When I call to speak with someone I get transferred back and forth. This was March 7. I am still waiting for the money that was in my account to be refunded to me. I was told by various representatives different information each time I called. At this point I will be contacting an attorney and the BBB.

I have used Netspend for almost four years now with no problem. Yesterday I got paid from my job and I have not received my direct deposit. I have verified with my job that the direct deposit was sent. But Netspend tells me that they don’t see it and it hasn’t posted. That is BOGUS!! I’ve never had a late deposit ever. Netspend is saying that they don’t have my money. And customer service hasn’t been a help to me at all. I need my money.

I've had my Netspend account over 10 years. I purchased an order that I never received. As a consumer I have the right to file a dispute on any item or purchase that I did not receive or I didn't make. I tried to check the balance on my account and nothing was working. I called customer service and was told they closed my account due to too many disputes since 2018, which was no more than 5 at the least. I asked to speak to a supervisor and was told a different story. I was now told that they had closed it due to high risk. I said High Risk, they said someone has my account information and I told them that's not true. No one is using my account and if they were I would be the first to know it. All of this makes no sense.

This card is straight **. You have been warned to stay away from it. They charge ridiculous Atm fees and you can't overdraft if you need to. They're a joke. I hate that I purchased this weak ** card and it's going into the trash.

Almost 2 months ago I had purchased a Netspend card to pay a bill. I had accidentally left my debit card at home. I put 135 on the card. When I called to activate it the company told me that I had an old card that had a negative balance so I could not activate the card. They said that they would mail me a check. At this point the bill I needed to pay became past due and was shut off. I waited and waited three. Contacted them again to see where the check was. They said I had to wait 10 business days which would be that Monday. Called back Monday. Was told I had to wait until Friday. Called Friday and was told I had to wait until Monday. But I was told when I called back Monday they would have a way to make the money available to me the same day. On Monday I was told there was nothing I could do.

Why is it that when it's a holiday that week my direct deposit gets pushed a day... Like Easter was Sunday and I usually get my money Weds at 541pm and nothing. I hate that like remain consistent it will sometimes come at 1050pm Weds or if it's real late Thurs. Am I just was wondering is there a reason as to why... besides the holidays. Is it because my boss is late depositing or what???

I’ve been using direct deposit with Netspend for about 3 months now and I’ve been getting my payment on the same day every pay period and this morning my payment has not come yet and it’s always in my account between the time of 5:00 am and 5:30 am no later than 6 am, it’s now 7:11 and my payment is still not in my account. This has inconvenience my day. My gas tank is on E and I have to get home to my diabetic gf. I can’t leave work now 'till I find out where my money is.

I have had Netspend for 3 years. Never had an issue receiving direct deposit. My husband every other Monday had his check direct deposit into his account at 9:38pm. However, my husband's direct deposit has not hit our Netspend account!! It is 12:23 am ang I'm so stressed. I even checked my husband's employee website and it shows his check and all the information for Netspend is correct. I have to get groceries and pay bills, we have a family. This money needs to post to our account!!!

I was supposed to get a provisional credit on April 15th, to which never happened. Whenever I contacted them about it they said there was no review on my account until April 25th. I have been thrown around since March 28th about when I am going to receive the credit and honestly this is getting ridiculous. I was in the hospital after having back surgery when the charges accrued on the account. I just want this resolved as I have been a Netspend customer for over a year now.

If I could give 0 stars I would. I purchased a Netspend card today so I could pay a bill. I put $40 on the card and called customer service to activate it. After speaking to countless agents and so-called supervisors there is no resolution. They claim that I have a negative balance from 2014 and they will not activate the new card. There is no proof I had a balance with them and if they did why not contact me via email or mail. I now have to wait for Global Recovery to contact me within 24 hours and they decide what happens, or wait 10 business days to receive a check. I have NEVER been treated this way and will NEVER USE NETSPEND EVER AGAIN!!! I will also report them to the BBB.

Had all my money taken. Just got paid... Transaction was in Vegas. I live in Mo. They took my whole paycheck with out using a pin number. How is that NetSpend.. Then I was told it would be 40/90 days to investigate. I have a family. Kids need lunch money. Bills will have late fees due to NetSpend letting someone withdraw cash without pin number.. You people act like I should wait. Tell my kids. Being I'm the only person working at this time have no gas money to get work... My bills will be paid late costing me more and was told I had to wait. You wait you're at fault... Your customer service wouldn't even give me names of supervisors I spoke with.. I know you all don't care. Said y'all are goin to do an investigation.

Updated on 04/25/2019: As you can see, NetSpend has not taken the time to respond to my complaint. I truly didn't expect them to. Again, my wallet was stolen and almost every dime I had was spent. NetSpend put a freeze on the card before I even noticed that the wallet was missing. When I realized it was missing I immediately called in to NetSpend and as stated above, I was forwarded directly to customer service who explained to me exactly why my card had been froze. The guy suspected scheduling activity. They knew that I did not do that kind of spending, but it took them allowing $1,400 to be spent first before they froze the card.

I have been with Netspend for over 2 years. At first they were okay. Now I’ve been having all sorts of issues with them. They don’t like to refund you for any disputes. Just recently I filed a dispute because my card was charged twice for the same transaction. When I called to dispute they shut off my card. I just moved to another state so I have no mailing address at the moment. I get my direct deposit put on this card so I was unable to receive my paycheck. I explained the situation to multiple customer service agents and all they can tell me is go to the store and buy a prepaid card then the money can be transferred.

Complete garbage. The only benefit is that you MAY get paid 2 days earlier, unless Metabank has a software issue, which has happened. When they did, I had to go to great lengths to find out what was going on. Also, when you have a dispute, they will LOCK YOUR CARD for 10 DAYS while they investigate! If you get overdraft protection and you use it more than 3 times in 30 days, be aware that they suspend it (including the $10 cushion) for up to 90 days.

I'm on the third day of waiting for my direct deposit and my employer sent the money but appearently there are no transactions and that's NOT TRUE!!! GIVE ME MY MONEY NETSPEND OR I'M SUING YOU! I have responsibilities I need to take care of and I can't even because your direct depositing is **! I DEMAND MY MONEY NOW!

Been using Netspend for 6 years now, they say direct deposit will be 2 days faster. Was true until now. I had a supervisor telling me that Netspend is ACTUALLY A 3rd PARTY. So I asked how to contact the bank. The number they gave me is bogus. Don’t even sound like clear English. Then when I called back they stated, “Oh. We don’t contact them by phone. We contact them by email.” With all the scams going on please don’t give me a fraud number and put me at risk of getting my money possibly stolen.

I disputed a claim with the Netspend claim center online at Netspend.com on April 9, 2019. I contacted Netspend regards to the matter with questions and concerns and a brief description on the situation asking for any information and when I’d be able to receive my credit in my account. Currently, no action has been taken in regards to closing the card that was used on the unauthorized account nor have I been credited a temporary credit until the investigation is being processed. I’ve emailed claimed department twice already. I’m really disappointed.

My card was suddenly closed, and now I have to wait 10 days to receive my money. Do not use this company, as they don't care if you're stuck without gas or if it's a holiday. I'm calling my lawyer. This is bs and I should get my money now.

I purchase a Netspend card from my local Walmart for my son to use on his online games. I didn't realize the card has to be in my name since my son is 16. So I put his name in the name field when I was tryna activate it but put my info. So it wouldn't let me activate it because the info didn't match. So I called to either switch my son's name to mine, I even sent all my documents in & still got rejected so I called back to get a refund & they wouldn't even refund my money. I have my receipt from the store & everything. So I just lost money. I'm so upset & won't ever get another Netspend card!!!

Whatever you do please do not support this company! I purchased a prepaid card reloadable from Wal-Mart and didn't read all the fine print. I got home and tried to activate the card and they wanted my social security number and I just put in some random numbers in the bar because I don't know who is behind this company. Long story short they didn't active my card and I couldn't not get my money back. They want me to send all my documentation and I can't even speak with someone that lives in the U.S.A. People please be aware! This is how many people information gets stolen and used in fraud schemes. Please do not patronize these people. They took $52.94 from me but read and learn from my mistake and don't give them one red cent!!!

I should have received my direct deposit yesterday or at least by this morning and still nothing! I can say I've never had a problem before but this is crazy especially when I can't get any answers on why or what's going on!! Please help. I need my money.

I have used Netspend for my primary banking for 2 years and everything has been great... until it wasn't. Someone duplicated my card and was using it in another state depleting my money. When I called customer service they canceled my card and offered to send a card to me in 10 days. I complained so they sent in three days. But they will not give me a temporary credit until I wait ten days and write a letter. 10 DAYS? A LETTER? I don't get paid till 10 days and now I have to find money for 10 days to live on until they resolve. I called customer service to complain with no progress. I've send messages to them and receive automated responses only! DO NOT USE AS YOUR PRIMARY BANKING AS NETSPEND OFFERS YOU ZERO PROTECTING WHEN FRAUD HAPPENS!!!

I have been with this company going on 10 years! In the past six months I have had so many issues with getting my paycheck even loaded! I have been paid on Tuesdays for years and now I can't even pay my bills on time because I can't get clear answers on where my check is! Not just me either. I have a lot of coworkers that I have referred to use this card and I wish I never did! All I want is my paycheck and a real answer as to what's going on!!!!

I've had a NetSpend account for over 10 years and I filed a dispute. They locked me out of my account and assumed they issued a refund for the remaining balance but they sent out a bad check. I had over 500.00 dollars left on my account and they've been holding my money for over 3 weeks and every check they send me I can't cash it anywhere because all of the information on the check was not valid. Now I dont know how I'm suppose to get my money. If they would've locked me out of my account before sending me my money the checking information probably would've matched the check. I recommended NetSpend to lots of people because I really liked the service but never did I think that I was going to have to go through this about my own funds!

I paid for card - followed direct orders to activate all documents that were sent they said were blurry and wanted the whole picture of pay stub for proof of address. Why need no my YTD earnings? Still sent for over a week and would not activate card. Also sent what appeared be encryption codes via email. Finally got them load the money on card but have go to store to use. You should just drive store - buy the product you desire and save the 2 dollars transaction fees and never heard such unknowledgeable customer service. Imma try give no stars - sure have to one but if could go negative 100000. Please don't use Netspend. They are a ripoff 10 fold.

This is the only company besides card.com I would recommend everyone to stay away from. How is it that I have no information on my direct deposit except when it post in their system. They claim to have no clue where money goes when it's deposited. So it just sits in limbo lost somewhere until it's posted? No pending or anything but will tell me to check the mobile website which doesn`t give information.

My payroll is sent out Mondays by noon every week it never changes. I get my direct deposit at 940pm Thursday for 3 weeks but now the last 2 weeks I don't get it til Friday at 610am. Why is it like this???

I received a $50 Netspend Visa debit card as a gift. Netspend demanded my birthdate and SSN in order to use the funds on the card. They claimed it was a federal law requirement (I presume CIP). I told them NO WAY to getting any of my personal information. When they realized I wasn't going to comply, they offered to mail me a check for the $50.00 instead and "closed my account"... Something I had never opened. I will be shocked if this check actually arrives. I cannot imagine how many SSN's this company has amassed for every fool who has given in to this pressure tactic to collect personal information... And all for $10, $20 or $50?! DO NOT GIVE THIS COMPANY YOUR SSN. EVER.

Don't waste your time with NetSpend. Go to Walmart and get a Walmart MoneyCard! We purchased this card to use. After activation, we had to show proof of 3 documents like a current utilities bill, proof of identification and a pic of social security card which could take up to 6 hours. I emailed them everything they asked for and it got rejected. Both times they say my pic of my social security card was a photocopy. Denied both times. I emailed them. It was not a photocopy. It was a pic I took.

Never had a problem until my account was "upgraded" to all-access aka no-access. Previously, I received my payroll deposit every Tuesday either around noon or 5pm.. Now all of a sudden, it's coming either after 9 pm or as late as Wednesday at 5 pm. This has been a issue for the past 2 months. I don't think it's a coincidence either. I tried to be patient but I will not tolerate having my intelligence insulted by representatives who claim that "my employer hasn't sent them anything". I know full well that something on NetSpend's end has changed despite their denial.

NetSpend is a unfair hassle that you will have to deal with. I have been with NetSpend since before it hit a big market and increase its customers. I receive direct deposit and I have also had every promo deal you can think of from being a loyal customer to NetSpend for 9+ years. Now they provide an all access card that they refuse to give a loyal customer. Other than this incident I’ve had many issues with this card that I am now seeing that I need to be on the look out for a new card provider. If a reviewer has any options please comment.

A friend gave my son a $20 Netspend gift card for his 14th birthday. When he tried to use it, it would not work. I gave my son the $20 and took the card and tried to use it at a gas station, but it wouldn't work. I went online and determined that it needed to be "activated", so I attempted to do this. The website would not let me continue to register and activate the card without my social security number. There was no way to bypass this information. No one should be required to register their SSN for ANYTHING in this day and age because of the rampant financial fraud occurring online. I don't even provide this to my doctor's offices. My identity has been compromised several times over the past 3 years. Why would they need this? To sell our data?

I have been a customer with Netspend for years, I think since about 2010-2011 and I’ve never really had a problem with them until recently. First, the fees they charge is outrageous and I’m pretty sure have went up since I first opened my first account to receive my taxes, anyway you go about wanting to get YOUR MONEY. There is a fee, if you go to an ATM. It’s $2.50, and they tell you to go to a store and get cash back, in which they still charge you $2.00 to do so on top of having to buy something in store to get said cash back. But then there was an issue where I had left money on the card for a few months only to find out it had been used, in which one of the charges was for over $400 and I couldn’t even dispute it in which someone paid a power bill to a company I don’t even have and said account is not even in my name.

On 03/18/2019 my card was stolen along with my cell phone and money was removed from my account. This was an incident reported to the police and is an ongoing criminal investigation. Netspend told me a final decision would be made on 04/02/2019. I was not contacted until the middle of the night via message. I requested a callback and never received one.

For some unknown reason they cancelled me after I disagreed with a claim dispute. I was charged 10 dollars for guest access on a club that I cancelled the month before.. They reversed it then said I was wrong. This is not acceptable. Next I know my account is cancelled with no email, call or text. Bills bounce because of it and my deposit is going who knows where now.

Worst prepaid credit card service I've ever dealt with. They want you to send proof of your Social Security card to them your ID. I'll just spend the money that you put on the card. I bought it for my son. Wasn't able to use it. Took over an hour with customer service just for them to tell me there's nothing they can really do. I said I want a refund. They're writing a check and are going to put it in my son's name that is a minor. Absolutely rudest people I've ever dealt with. His birthday present while do I have to wait 10 business days or more to get it. Never had that much trouble with a prepaid credit card in my life. Nor would I ever give a copy of my social security card or my son's to anybody I don't know. I will update this review when I or if I do get a check in the mail.

My direct deposit always hit my account on Tuesday at 940 pm central standard hours. Today that did not happen. I do payroll at my job and was told by a representative my job has not deposited funds yet which I have visual proof is not correct. I too will be contacting the BBB as I don’t appreciate being lied to at all especially when I been a customer more than a year. I was placed on hold for a manager until they closed. Now how unprofessional is that!

I got direct deposit for Netspend and it's never failed me. I also like that I can receive my money a little bit earlier than natural. I've used my card for paying bills and making purchases and it was easy. Their team members are courteous and they answer all my questions.

They ain't nothing but scammers. They don't give a ** about you. ** Netspend. Do not get this card. Nothing but fees, fees, fees. This company is horrible. Stay away from them. They took so much money from me. They sent me a message saying overdraft protection was disabled. Come to find out it's freaking not disabled. What the freak? Don't waste your time or money on this ** company. Trust me it's not worth it.

The dispute department with NetSpend is terrible. I called today which was my 10 day for my dispute to be finalized and they tell me they didn’t find an error that they would send a copy to my email... Well that was a lie. I never received anything about my dispute but the first update they received my written report that they told me to write up and email. I still have no info that I could see from their investigation proving that they found no error when I know I told nothing but truth... Very disappointed been with them for 2 years.

You can only add funds via direct deposit or mobile check, and when I tried to add funds with a check it got instantly declined. Waste of a card and I regret agreeing to letting them share my private information, I am never going to use this company ever again.

When I first started with Netspend in 2010, it was easier for me to see my taxes, which made me get one. Then, later that year, I found out I could direct deposit my paycheck and I used it for that for a number of years as well. Whenever I had my payroll direct deposit on there, I always got it two days before the actual payday, which was awesome. A lot of cards don't do that.

To make a very long and amazingly unprofessional story short I will try to stick to the most pertinent details to the story to hopefully help others avoid this in the future! I sorry to use Netspend as a prepaid debit card as I was getting scammed literally every time I hired somebody to do online advertising for my small home service business. After weeks of being groomed over the phone by an amazingly scandalous and crafty scam artist I finally was able to let my guard down enough and trust him to take like hard information over the phone thinking that I should be OK as Netspend is a prepaid card and they won't have access to all my finances and nothing that about to go wrong right? Well I was horribly wrong.

I have a Netspend Premier account. I have been getting all this advertisement about upgrading to a Netspend All-Access account. I finally changed. The account number I was given came back invalid with all my credit card payments and my 401k account also. All the creditor said the account came back as reject, because it's an invalid account. I called Netspend over 10 time begging for an valid account number but they will not help me. I had to go an get an account with Bank of America. They are a little high with fees but the account number they gave me was valid. I am so disappointed with Netspend. After all the years I have been a customer, this is how I am treated.

While I'm reading all the good reviews for Netspend card this has been the MOST HORRIBLE experience I've encountered! I purchased a Netspend card from Walmart. I put the max amount of cash on the card $500 & when I went to activate it with all my info I was informed that I couldn't activate it because someone else had previously used my info. So when asked could they reimburse me my money I was told I could use it as a "GIFT CARD" or wait 5-10 business day for a check for my money in which it took only bit a second to pull it out of my account! I was trying to pay for a vacation trip in which I may lose out on the deal because I have to wait 2 weeks for my money! WORST EXPERIENCE EVER! I WILL NEVER USE NOR RECOMMEND Netspend to ANYONE!

I decided to try Netspend when I received my taxes this year, one of the very first charges was from a scam site on the internet for $400. I am still waiting for a resolution. There were more charges that were unauthorized on my account which I instantly informed them. If they told me that they would have a resolution on a certain day I never received one until the next day after I had to email them, only for them to tell me they found no errors! This whole experience has been a disappointing and extremely costly one. I do not recommend the Netspend card.

Per Social Security, my payment was released to NetSpend/MeraBank already, and despite being sent emails saying that the payment would be made on March 29, I haven't received the funds and attempts to communicate with NetSpend have only resulted in stock answers of I'll receive it when they do and representatives not even looking at my account. Social Security in fact told me they do not recommend NetSpend to receive social security payments.

3/19/19 I recognized some unauthorized charges on my card. I immediately called & disputed the transaction. They suggested I order a new card. I went to Walmart to get another card since I need access to my paycheck immediately & couldn’t wait. However, I am now unable to activate my new card that I purchased because they have put a hold on my account for no reason. Customer care tells me they have to send an email that will take 24 hours because there is nothing more they can do. Spent 2 hours on the phone dealing with the issue. Ask to speak to a supervisor who could do nothing to help either. So now I have $1400 dollars just sitting there unable for me to access until they decide to reach out to me. WORST CUSTOMER SERVICE EVER!! As soon as I can gain access to my money I will be switching to another company.

I have been a Netspend user for many years. I use it strictly. Direct deposit and all bill pay and everyday living. I have the All Access account now. Love it. I’ve never had a single problem and the 2 occasions I did? Resolved by customer service quickly. Even with the CSR’s terrible English. I LOVE the fact that you can transfer money to any Netspend card through the app in about 30 seconds. You can save any flash ID for whatever card you transfer to. And it costs nothing.

I recently just dropped by Family Dollar to get one of your prepaid cards, I dropped 50$ on it, because I know better than to trust companies like this. I don't really have a lot of trust for others with my money other than myself, I tried activating the card online, if you're not going to have a functioning website, that doesn't activate cards with ease on the internet, then I don't even know why you have it there. I don't even really wanna call you guys, cause I hear a lot of things about Netspend and their customer service, contact me at **, so like, if you could just activate my card, so I don't have to be another unhappy statistic in your book that'd be great, please and thanks.

Updated on 04/02/2019: This in regard to my previous post about my issue with NetSpend. The issue was resolved by me 4 days ago when I closed by me and I cut up and threw the card out since it became worthless to me. Just because a company responds to a posting doesn’t mean a problem is “in resolution.” I resolved the problem myself by closing the account and tossing the card. It’s a little too late to “assist me” with a mobile check upload. I’m no longer a customer.

I signed up for direct deposit. My job released my funds. But Netspend is saying my job didn't pay me yet which is not true because I have proof. I suppose to got paid two days ago. If I don't get paid by today which is Friday I'm contacting a lawyer to see what could be done because I'm now behind my bills because of this and I'm also calling the BBB.

I have sent the correct documents to have my account restriction lifted it's been over a month. It clearly says us I'd accepted as proof of address but they keep asking for a utility bill in my state utilities are paid by landlord. No utilities exist. This is sickening and annoying. I never want to do business with this company again. They mail all my mail to a GA address but want proof of address in NY. I receive no mail in NY. Why mail the card to an address you don't want to verify. It doesn't make sense.

So I have been with Netspend over a year now, they told me about the “new” all access card...they told me everything would stay the same, my direct deposit the deposit the same way. Well today is payday, my usual payday 2x faster and NO MONEY. When I looked at my account I see they changed the account and routing number without informing me of that change. Now I’m going through COMPLICATIONS. After 2 reps simply told me nothing would change and everything would be the same. This is not right and FRAUD. Now I have to figure out how to get my money, and cancel bills and make arrangements due to this inconvenience. And on top Of that they close at a certain time so can’t even speak to a representative. THIS IS TERRIBLE.

Ace Flare refused to give my sister a credit after someone stole her debit card. Someone she knew took her card and withdrew over 700 from her account and left her in a negative of $104. She reported it the same day she realized it was missing and they didn't even give it a full investigation. I will be pursuing this completely. If they would have taken the full 90 days and investigated to see who withdrew the money they would be able to press charges on whoever it was. Sincerely, you lost a loyal customer 2013.

My dd is late and my company sent it today. Please advise - I need my money! Never had an issue before and now I'm nervous after reading the reviews... If this takes any longer I'll just switch companies.

On 03/24/19 I opened a dispute against a merchant that did not provide services I paid for. I included the contract, receipts and email from that merchant. I got an email on 03/25/19 saying they got my dispute. I called today ONLY to be told they will not have an update for me until 04/05/19. This is the worst bank EVER!!! DO NOT USE THEM AT ALL!!! They DO NOT care about customers at all!!! I provided all of the information they asked for and my $$ still has not be credited back. All the rep said was, "wait for the update'. DO NOT...I REPEAT...DO NOT EVER use Netspend!! My $ is gone and Netspend does not care that the merchant took it.

Netspend just decided to withhold a direct deposit for no apparent reason. Been fighting for days, at least 50 calls to either be lied to or hung up on. I have NEVER SEEN A MORE UNPROFESSIONAL COMPANY in my life. Thieves and morons that care nothing about their customers.

I have been with Netspend for several years and my account has been compromised recently. Netspend did not contact me with this matter, I went to use my card and it was declined. I try to log into the account and I was locked out. I contacted customer support and they tell me my account has been compromised. I file a police report detailing the transactions and order a new card. I sent all of this to Netspend, thinking that this process will be handled quickly. Netspend denied my dispute. I have over $600 in fraudulent charges.

The company has accommodated my request for a refund. Thank you.

So I'm not shocked to see that there's a lot of complaints about disputes getting thrown out or overlooked. Netspend has lost their mind if they think I'm going to let $800 almost $900 just get got from me no way no how. And then they tell me they didn't just decide that it never got took but they have documentation to prove it... REALLY. Y'all can kiss my ** and I will fight this till my money is returned to me... There's no doubt in my mind that this will get looked into and they will pay me back for every day or hour, min, or second I have to miss from work and any fees that occurs from having to deal with a problem that I was told wouldn't be a problem and that's that.

I purchased a prepaid Visa card for my au pair and it's taken me two full weeks to try and activate it. They have asked for my au pair's social security card, a letter with current address, state issued ID, Passport and US approved Visa. Despite sending all of these documents to three separate times, they are still telling me they need more detail and the card remains unactivated. It is unacceptable to have to jump through this many hoops and turn over sensitive personal information for a card that has already been paid for with cash. DO NOT PURCHASE ANY PRODUCTS FROM NETSPEND. YOU WILL REGRET IT.

We gave our kids NetSpend debit cards for Christmas and our son who is in High School tried to activate the card, he was asked for his SS#. He was also asked to attach a pin# to the card, after doing so he COULDNT ever activate it and we have not been able to get ANY HELP from NetSpend. This company must be stealing lots of money from people. I want to file a complaint about this, but I am not sure where to go. My son never was able to use the card that he received for Christmas.

I was incarcerated for a domestic violence issue with my ex-girlfriend. She unauthorized used my debit card and stole over $3,300 of my social security money. After providing all documents and a police report to show the investigation going on, and how I was not even able to use the card since I was in jail They after 10 days reply with saying “No error found. Based on the facts of our investigation, we were unable to determine an error occurred.” How is this possible?! Absolutely horrible! Please help!

To activate these cards you must first register the card and provide your complete Social Security Number, mailing address, phone number and date of birth. Good luck getting a human to answer the phone - customer service is NON-EXISTENT.

I put $450 cash onto my Netspend card and I was told 30 minutes. It don't show as pending and I have called them 4 times. It has been many hours since the load. I was told it was in their end by a supervisor. He assured me that it would be there and that my case was supposedly escalated to get the money out of pending. It shows a credit then shows where they took it right back I have all texts and receipts. Guess a call my brother, the attorney and the BBB as well as the police for a theft report. Pathetic my utilities are going to be shut off today as I put my whole paycheck on the card to pay my bills for myself and kids and now I. Flat broke with nothing and my utilities will be off today. I works so hard for my money. I'm just sick.

I have been a NetSpend user for quite some time. I had paid a bill and the wrong account number was used. As soon as I found out I called NetSpend to cancel out the transaction. I had to pay the bill again with another account number. Already received a letter from the merchant that payment was returned to NetSpend. It's been 26 days and I have yet to have my money credited back to my account. I have emailed over and over again. Still work no prevail.

I have had NetSpend for several years. I had a problem with my card and was advised by customer service to get another card because I did not have time to wait for a new one. I have spent countless time on hold and waiting to get things fixed and still nothing has happened. When I get home from my vacation I will be changing service to a new company that has better customer service.

I tried to get my son a card to which they sent him one, and once he got the card they told him they could not activate the card because of his age. We sent in several documents and still nothing. Prior to that he had a direct deposit going to one of their accounts in which they are still withholding his money stating it was not deposited but his HR has a clear confirmation that his money was deposited into MetaBank. But they keep saying they don't have the deposit, I have talk to about 10 of their workers and asked every time to speak with a manager and nothing. It's been about 20 days and still no contact from management and my son is still missing over $500 in a direct deposit. If there anyone who can help me get some kind of results. The Worst Company ever...

We didn't have a bank account, so we thought of putting our money, our Social Security, and my husband’s Walmart account on NetSpend. My husband likes to overdraft and I'm glad they've taken that away. I pay bills and make online purchases with our NetSpend card. We have the direct deposit forms, but we can reload them at Walmart. However, I lost the card, so I had to call them recently and reorder one. We got information about our deposit and some purchases that my husband made that he didn't remember. It took seven business days for them to send me a new card. They were nice and they helped us through.

To all of those complaining about fraudulent transactions taking place on their account keep in mind that Netspend is not an EMV compliant card, it doesn’t have the chip to protect against fraud. It is a prepaid card, nothing more or less. Then to add insult to injury, they charge per transaction. I’ve had the card for 12 days, when I finally had a deposit come through I had been using the card and realized I had spent $9.00 in transactions fees alone. Who the hell does that? My fault for not reading the fine print or whatever but I’ve since emailed them to close this account. I tend to do multiple transactions a day a Netspend account would not be worth it for me. I’ll go back to Chase Bank, thank you.

I am a current card holder of NetSpend Visa. I have had a terrible experience with them and their customer service. I had made an order online and canceled it and the seller made the withdrawal from my PayPal account that put my NetSpend card at a negative balance. I have a $10 cushion on my card and they exceeded that $10 cushion and paid $36 to an order that I had canceled and it put my card at a negative balance. That was $15 overdraft fee and when I got off work thinking that I had $19 on my card I went to Family Dollar and made a $3.50 purchase which was approved and keep in mind I only have a $10 overdraft cushion. That was another $15 overdraft fee.

I was referred into opening up a Netspend account. So I work, get paid cash every day so I loaded my card at a speedway on my way from work like three nights in a row once for 180 and then like 160 then another day for like 100 so a little over $400 to figure out someone was using my card every day and maxing it out and had my other cards and info. Well to make a long story short Netspend told me to file a dispute so I filed one but they also told me my account was closed because of !!!high risk activity!!! I never had a reloadable card in my life until I got the card. I never even used it. I was saving money.

I’ve decked two Netspend cards as a gift. My husband and I have been trying to call to activate one of the cards and it we get a message that the card number is invalid every single time. This is so frustrated. We really wanted to speak to someone about it but there is no option to do so. We’ve spent countless hours online trying to figure this whole thing out. We don’t want throw the card away since we know that there is money attached to them. We would really love any help at this point. We have never encountered this kind of issue with any businesses especially a financial institution. This is bad business.

I have used Netspend for a long time. Several times my account has been locked due to someone stealing my card number. Then, they cancel my card without my consent, and I can't access my money for days. Currently my phone is cut off because I can't pay my bill. I called Netspend, but they were no help at all. After being hung up on by 3 different agents, I finally spoke to a man who suggested I go and buy another Netspend card to have my money transferred to. How am I supposed to buy another card when I can't get to my money??? They should have run it by me before cancelling my card, or at least come up with some other option so that people aren't stuck in a tough spot every time this happens. Last time it happened I was at a gas station, on E, and unable to get home. From the other reviews I've read, this is a common occurrence with Netspend.

I have had my Netspend account for years with never ever any problems. Last week my account was locked and when I called Netspend told me I had to speak with the compliance department and send in my tax returns in order to reopen. In all the 10 plus years that I have had this account I have never been asked to submit any documents. I submitted anyway and got a response back of the compliance board voting against me and my account will permanently be closed and I can never open another Netspend account again??!!! And when I call the number no one answers. I was not given any further reason except the board voted against me!! I'm very upset and disappointed that out of nowhere my account is just closed. Horrible way for this company to do business!!

My card was stolen so I had to report it, someone took over 2000 dollars off of my card! I have been calling customer service. They were no help! I contacted FTC with a complaint regarding this matter. I was given a claim number. I also have my lawyers involved with this as well. Someone please tell me what else can be done! I need my money on account that I'm paying for my Chemotherapy and radiation out of pocket. I will never use Netspend again and I will fight to the end about my money.

I have been a NetSpend customer for about 6 years but recently got upgraded to All Access. I get paid two days earlier and I usually have no issues. I filed a dispute a few weeks back and the one thing they will say is that my next update will be on March 29th. I still have my direct deposit going to this account. So I emailed back still the same generic response. Why would I countinue to give them my business if my account is not secure? Before then I downloaded cash app and it allowed me to enter my NetSpend card but I tried to send 400 but it failed and they returned it to bank. But NetSpend said the transaction was voided but I told the customer service rep, "I'm looking at my deposit and adding my purchases up and exactly 400 is missing. So where the hell is my money?" It's such a headache. I have enjoyed my many years with NetSpend but I feel like my money is being drained and I'm helpless my account is overdrawn because of this.

I have been a Netspend customer for years and I am Soo upset with how they trying to handle me about the unauthorized charges on my account. You have to wait for your own money. Can't never speak to technical support. They are liars and will say you made the charges to your account. They sent me several messages talking about they had called the number I have on file. All lies. I always trusted Netspend until this happened to me.

So I’ve had this account for years but now my direct deposit is LATE! It is NOT my company’s issue as everyone else is PAID. To make matters worse, in out of town and I’ve been calling customer service for hours! Still, they say check with my company! I DID THAT FOLKS! I am hungry and thirsty and still unable to check into the hotel because my direct deposit is late! It would be better if SOMEONE ANYONE with PayPal Prepaid Customer Service took responsibility BUT NO ONE DOES. I’m stranded and disappointed!

I’m just worried. Changed my direct deposit from my bank to Netspend at the recommendation of a co worker. Wednesday's morning there is nothing. I call and they tell me, “Please wait. It sometimes takes a little longer to post.” Wait till the end of the day and nothing yet. Call my workplace and confirm the deposit, account and routing number. Call Netspend and all they say is we have no deposit. My friend who recommended me has her deposit since 11 am. No idea what to expect at this point.

Don't use NetSpend/Skylight to bank. Skylight one was banking through SunTrust. At that time I had zero problems banking with them. Now since they changed banks all I have are issues. They lie and are very rude. I've been trying to get a new card for what seems like forever! Today is my 3rd attempt at trying to receive my card. I was told it would be here today by one person and in 3 more days by the other. Clearly one hand doesn't know what the other is doing. Or the are just opening lying to me. I'm not sure what's worst having a bank that lies or having a bank that can't complete a simple task of mailing a card.

My card was lost in an purse with my phone, the person who found it hacked my phone and in the notes in my phone I saved the pin for the debit card. Whoever found it or stole the purse unauthorized and or overdraft my prepaid card for $796.44, the bank has denied the dispute without valid reason. I asked respectfully Netspend prepaid card to provide me with videos, ATM records, and all information that the ATMs and or merchants has provided in order to verify that an proper investigation has been made. I will be starting a lawsuit and a complaint with the board of the banks and other agencies that correspond.

I have not even been a Netspend member for six months, and my Netspend funds have been used illegally in another state! I am absolutely furious! To add insult to injury, they have the audacity to tell me I have to wait ten business days before my account is credited! Then I was told their investigation could take up to 45 days! I am still waiting for my funds to be restored, so I can close my account with this janky company! I will NEVER be a member of this non-secure company for as long as I live! Their customer service is horrible, and you cannot contact their corporate; you have to email them! DO NOT deal with this company! Their policies are whack, and they do not care about their members!

I just got a Netspend card last week and set it up for direct deposit from my employer. I get paid every week and I have never had an issue receiving my paycheck until I switched to Netspend. It's been days now since my paycheck was sent out by my employer on Friday and still no funds in my account. I have verified with my payroll that the money was sent out and I verified all the routing information was correct. I have contacted Netspend customer service as well. They assure me if the money was sent out it would be in my account. My employer is reputable and sends out numerous paychecks on a weekly basis and at the same time every week. How can my paycheck then not be in my account? I am trying to resolve this with Netspend but either was I wouldn't recommend using them for any direct deposits especially if you need your money quickly. STAY AWAY FROM THIS COMPANY!

After posting my complaint on this site, I was contacted within two hours and the money was credited to my account. I wish they had resolved the issue when I spoke with the company originally. But I'm grateful it was resolved by the company, nonetheless.

I just recently signed up for Netspend to get direct deposit from my employer. My employer sent the payment on last Wednesday and today, Sunday it is still not there. I have called several times and spoken to multiple extremely rude people that barely speak English. I am totally pissed and need my money. Netspend has til tomorrow morning to have my money on my card or I am calling a lawyer. I will definitely be changing my direct deposit. Do yourself a favor and stay away from this fraudulent company. My employer has verified the account and routing numbers but the customer service or lack of service person I spoke to says that they don't have it. That is a total lie.

I was at work March 2nd 2019 and received 2 alerts that money was withdrew out my account 949.00 to be exact and I filed a dispute and was told that it was me. They looked at video. They dont even know what I look like first of all. 2nd of all how do you just close an investigation and say there is nothing else I can do but walk away from that kind of money when I'm telling them it was not me. They dont care. They will steal your money and say it was you that did it and you can't dispute their findings even tho I can prove it was not me. I been with them 10 yrs and they are losing a loyal customer.

Please, please if you value your money. Again your money please do not use this card. Made a payment to a merchant that doesn't accept Netspend. To my surprise Netspend is holding my money hostage. My money is sitting in a pending transaction that is never gonna go through. But yet Netspend and their staff is refusing to put my money back into my account on a pending transaction which mean Netspend still has my money but is refusing to put back into my account.

I'm kind of freaking out now hearing all of these reviews from this year end tax returns. I have used them for a few years on and off and have used them for my tax return as well. I figured it would be simple and I'd receive my money when the IRS sent it out as I have before. Well I'm wondering how long it will take being that the IRS sent the funds two nights ago and I still have not seen or had any activity on my account. I called yesterday and was told to go contact whoever did my taxes because it was not there. I truly hope this is not going to turn into the experience so many others have had this year because I'm going to be in huge financial trouble this year if I don't receive the money in the next day or so.

We’ll Netspend, after 4 months of waiting on your such importance on locking me out of my account, freezing all chances of getting my money in real out really has me on the edge of my seat in looks of a lawyer. But not sure how to contain myself with the level of nerve your call staff has. God. 2 hours on hold just for them to suggest a simple call you back when you get this figured out on your account. As we can’t verify that you are who you really are over the phone has me literally in complete awe.

I filed a dispute on 2/27/19. While on the phone filing this dispute I was getting text messages with a card ending in numbers that was not my card. Was told to be assure that I would be a refund on or before March 13, 2019. When I called on March 13, 19 I was told there was no error on my account and they could not find a card ending in the four numbers that they was sending text alerts about. And the whole time these text messages were coming to my phone I was on the phone with very rude agents that refuse to help. You can hear people laughing and talking about other stuff.

I purchased a Netspend card while I was in the USA a few weeks ago. I called and inquire about the requirements and a representative knowing I was from Canada said I can buy it and activate it. Which I did and then I called after buying the card putting money on it at Walmart to later find out I can’t use it after. I submitted my Canadian documents as I was told to but they needed my utility bill when I clearly stated to multiple representatives that I live in Canada and only come to the USA once a month. This issue has been going on for 3 weeks. Can’t get my money back and can’t use the card and the representative clearly can’t understand a simple instructions. Worst company for prepaid debit cards.

Don't ever use this card. Called to activate for a one time use, and I have to send them 2 different forms of ID and the blood of my first born son. All I wanted was a one time use card and they would not activate unless I send them this info. Also call center in India so their English is really bad!

This company is an absolute JOKE! First they need to screen all calls than fire each and every one of their agents. They can't comprehend ANYTHING, can't speak ENGLISH to save anyone's life and any. And every time you ask kindly to speak with a supervisor they place you on hold 45 min to 1 hour then disconnect the call or transfer you back to the automated system. I am a Prime customer and only had to speak with CS twice regarding an issue but had to call in 8 times total for the issues that occurred on different days. The first time was because I believed my Mastercard was lost but more than likely in my vehicle that had just got impounded. So I called the company asking if there was any way they could transfer funds off my Mastercard to my Netspend Visa card and a nice gentleman told me, "YES. I can do that for you" and he did.

My account was locked due to me losing my card. Buy a new one and trying to access my funds. I frustrated because if they allow me to transfer the funds then why lock my account. Also how long does it take to be unlocked.

I went into a check cashing place in North Carolina to cash a really big check. Somebody there suggested to put part of the money onto a Netspend card. I’ve had it for 17 years now. They are very simple to deal with and I like that. You either have money or you don’t. There are no overdraft fees too. You pay your five bucks a month and you’re good to go. You have a savings account that you can put things into. You can always have a real checking account and there are all kinds of options. Also, all my deposits come earlier than they’re supposed to. I suggest Netspend to everyone. Anybody who’s talking about banking issues, I always tell them to go with Netspend.

I went to a Family Dollar and got announcement card thinking it was just like the other prepaid card for $20 on it just to pay Netflix because I don’t want my original debit card online store anywhere and I tried to activate it and I just recently got married so my Social Security card has not changed yet they said they needed documents to confirm my identity and mailing address. I sent them my license selfish on my address and my Social Security card and that wouldn’t get in the email. They needed more sauce in a marriage license showing where my name was what my Social Security card and was in the mail my voters registration and it still Wasn’t good enough so they emailed me back and they want more. What else could you possibly ask for? I called. They said I can use it online but I could get my money off there by using it in a store! It’s absolutely ridiculous. It’s a prepaid card. I will never use them again. I can give it -20 stars I would.

I like NetSpend. The only reason I would probably change is because there's no physical check that you can write from the account. But I've been able to manage my finances very well and when I contacted them for something, they figured everything out immediately. There was one time that I tried to pay off a credit card but I guess it never went through. It was like they couldn’t contact the bank through NetSpend. That’s what they said. It was weird. On the other hand, using NetSpend's reload locations is very easy. It's pretty close too, within the vicinity that I travel.

On yesterday, I called Netspend to see how I could transfer some of my tax refund when it posts to another account. I was told by one rep that as long as the names matched on both my account and the tax refund there shouldn’t be any problems with my refund being deposited. But he wanted to verify the info with the business department. I was transferred to the business account department and was told that both my federal and state returns will be rejected because it’s a business account. I asked to see it in writing where it states my money will automatically get rejected and was told I couldn’t be provided with it in writing. I informed the rep that nowhere on the paper that came with the card and signing up states I can’t get my money via direct deposit.

I have been a customer of this company for over 5 years. I never had any issues before. It is very sad that 1 particular party called in and made a false complaint against me and the company closed my account and the accounts of several co-workers, associates and family members whom I've referred to Netspend over the years without any warning.

I bought a Netspend card for direct deposit for my employer and gave my employer all the CORRECT account and routing info. My money was released and deposited from my employers M&T account to Netspend, they never deposited it into my account. And after calling and talking to them 11 times, giving them the trace ID for the direct deposit transaction, they still can't find my money or give me a straight answer where it is, just got the runaround from them, was even put on hold twice for over an hour each time til I hung up and called back after asking for a supervisor. This is a ridiculous situation and a even more ridiculous for them to handle it.

Updated on 03/17/2019: I made a previous complaint about Netspend. They're taking their time to get back to me. I'm going on my 3rd check and still no direct deposit. Nothing to fix the issue. I have children and bills to pay. They're going to shut my electricity off. Where is my money? I called Netspend. They want to put it into the investigation team again because it's past the timeframe. What happened to the 1st time you guys put it into the investigation team? This investigation team even real because nobody kept me up-to-date on what was going on. They want all the information again. What happened to the information I gave you guys the 1st time? Hey Netspend you wanna lend me the money from my checks that you misplaced or can't figure out where they are? I need $630 to keep my electric on.

My STATE deposit a check into my account 3 days ago. I have spent 10 hrs. on the phone today with NETSPEND trying to get this company to understand that the missing deposit needs to be tracked. The phone reps. are a joke. Not one person could tell me anything about the missing deposit. My State financial reps. also told them that this is the correct tracking numbers and they still say the tracking number is wrong. So I guess Netspend reps are stating to me and my boyfriend that the state of Ohio is wrong. We are done with this company and the non-speaking English people who answer the phones!!

I've been using NetSpend card for a long time and it has been good enough to do everything I wanted. I've always been real happy with it and I would recommend it to a friend. I have my stuff directly deposited and I use NetSpend all the time to for online transactions. There were a couple of times that Google would not take it though. That aside, I've never had a problem with it. Plus it's convenient.

If indecisive on whether to use or not, DO NOT! Representatives can barely be understood and hang up on you every time you wait to speak to a supervisor. They rejected my refund, money I desperately needed because of no other reason than poorly trained employees and lack of communication. They have no desire to make things right either! Save yourself the trouble and take your business elsewhere!

I walked in an H-E-B and my son was getting direct deposit. I needed to get it on a card so I bought a Netspend card. I looked on the internet before I got it. I asked people about it too and they said the card was excellent. With Netspend, I get paid five days early. When I cash a check and my money has gone into my NetSpend, I can have a little bit more extra on my card and I can use it. And it's not all at once. With my direct deposit, I get an email saying that it’s gonna be on a certain day and it’s on there that day. Loading it is easy too and there's no charge when you load it at H-E-B. Another thing is Netspend has courteous customer service. When you have to ask a question, they answer it right away. They’re all excellent.

Updated on 03/12/2019: My name is Sarah ** I wrote a review almost a week ago because I haven't received my SSI direct deposit for $2300.00 that was deposited by SSI on Tuesday March 5th 2019 at 3:12 p.m... that has been verified. The very next day I checked my funds and there was nothing there so then I wrote the review on here the very next day.

I'm giving my experience one star. Unfortunately I have to because if I didn't I wouldn't be able to write this review. I'm beyond irritated. I've been verifying my account and I still don't have access to my tax money!

First off, I have never had to jump through as many hoops using a prepaid card service as I have with Netspend. My first issue had to do with a mailing address, apparently when you activate your card you can't use a PO box (they should maybe mention this somewhere on the packaging prior to loading the card with money because you can't use that money until its activated, this "feature" almost got my electric shut off????) and I couldn't use my physical address because I live in a rural area and it was "invalid".

I have been using NetSpend for years. They have a couple of reloading locations near me so it's easy to reload. Recently, somebody tried to steal some information off the internet and the NetSpend called me right away. They sent me another new card. I'm currently happy with my experience. My whole family also uses NetSpend and they don't complain.

I don't know if this is still Netspend's fault or my employers but it has been happening a lot since October 2018. I have been with NetSpend for many yrs. This has become a problem since October 2018. This was part of an email they sent. "We wanted to contact you and let you know that our bank's processing partner experienced a technical issue that may have caused the delay of your direct deposit on October 15th, 2018 or October 16th, 2018. As soon as we received your direct deposit on October 16th, we processed and posted it to your account." Is this still a problem with NetSpend because I haven't received my check today it should have been here today.

This service has started to cause more issues than benefits to the consumer. There's never a clear answer and it's never any acceptance of fault even though I'm able to clearly able to see when my employer releases funds.

I purchased 2 Netspend prepaid cards adding 250.00 to each card. I purchased at my local grocery store. Well I have yet been able to activate them. Upon trying to do so I was told they were already active and that I was not that name listed on the account. How is this possible? I purchased these 2 cards. I have the receipt and the cards as well as the boxes they came in. I took pictures of this as well as my social security card, my driver's license and a picture of my proof of residence and sent it over to Netspend for them to respond. No further action is being taken at this time. So I am out of 500.00 and no one can give me an explanation as to how this happened or what I can do to get my money back. I've dealt with Netspend for years but this really disappointments me. Everything is always all good till you have an issue then it becomes your own problem I guess.

I literally called 7 times about the fact that my direct deposits are being held. They put me on hold, and then they waited at least 45 minutes just to hang up on me. I need my money within 24 hours or I will be filing a lawsuit.

I have had my Netspend account for more than 5 years and never had an issue. However, today I received a transaction alert via text that $400 was withdrawn from my account at an ATM at 6:41pm. I immediately called customer service because I was sitting in traffic on the highway on my way home and hadn’t used my card since that morning at a grocery store. I looked and made sure I still had my card in my possession so how was someone able to withdraw funds from an ATM with the exact card number I had in my hand. The representative opened a claim and cancelled my card and told me I have to wait 10 business days before I will find out if I can receive a provisional credit. She also said that it could possibly take up to 45 days to complete the investigation. WHAT? Why?

So I just got Netspend to make a small purchase and just be done. All I had left to do was fill out some information confirming who I was. Not after long was I locked out of my account and have ever since been trying to use the card and make my purchase. I now know not to use this company's prepaid cards for making purchases.

My wife got NetSpend. She said it was more convenient than the cards we had and better to use. Being able to have my finances sooner is definitely a plus compared to waiting until the end of the week because I have issues before then. I also use NetSpend both for paying bills and making online purchases. It is convenient in every form. I also have direct deposit which my wife set up for me. Because I had no idea how to do that, it was very difficult for me. However, NetSpend's people are very helpful, very cordial and kind. I called when I was upset about something and whoever was on the other end was not upset. The rep took care of everything I asked for and asked if there was anything else they could do. Keep up the good work, NetSpend, and don’t let me go.

On Tuesday, February 14 I noticed a charge on my prepaid debit card for 173.50 deducted from my prepaid debit card from a Boost Mobile store. This store charged me for a phone I did not purchase and left with the merchant. I called Netspend, who say that they credited the card. On Friday eve 02/15 this unauthorized charge reappeared on my card, so On Saturday 02/15 I called and explained again that this charge was not authorized. I sent them proof from my current carrier, showing that I did not authorize nor did I purchase this phone. The representative, blocked my card, without notice, and hung up on me. When I called back and requested to speak with a supervisor, three other representatives hung up on me.

Updated on 03/19/2019: I am still waiting to get my issue resolved. The merchant sent the money back and they have not released it yet so why do you have it and have not put it back on my card? So it's been 3 weeks nothing... I'm so sad because I need my money and they do not care... Spoke to customer service and nothing. Ask for a manager didnt get me a manager... Why are you holding my money.

What got me interested in NetSpend was the fact that I would get my money two days early. You're also seeing how much you got. That comes on the email and since having NetSpend, I've been able to manage my finances better. It would be nice if they could be able to get your picture on the card though. Nonetheless, I have used NetSpend to pay bills and make purchases online and I've had no issues. It's also easy to use their reload location. It's pretty close to where I live.

Having NetSpend is like having an extra debit card and originally, the thing that I liked about them was that they had the high-interest savings. I also liked the direct deposit. The thing is that I was getting it 48 hours early but now, I get it the same day. I don’t know exactly why that is but I've also changed jobs. Lately, NetSpend has also been a little inconvenient to use. It’s been getting declined at certain establishments like Starbucks and Bill Gray’s. Then at my local grocery store, it always gets declined.

The best choice if you want to trust that your money is safe. My account was hacked and almost used twice for purchases I did not make at an online website. Netspend quickly put a hold on all of my account until I contacted them to confirm or deny the charges in dispute. Which I denied. They not only saved my money from being stolen, also sent me a new card which they paid to Express deliver overnight. I had my card the next day. So thanks Netspend. You so rock?!

I've had NetSpend for about six years and more frequently, I have the direct deposit but I’ve also used a local refill in the local H-E-B store. I would recommend NetSpend. it’s very convenient to use for paying bills online or making online purchases. And when I called them, their representatives took care of the issues. They were also very thorough and friendly.

This card is the worse. I feel like they do illegal stuff with people's info. They lie and say no personal info or social needed then they freeze your accounts and make you send the documents they say they won't ask for. You can only use 2500 per week and I live in NYC. My rent cost more than that. Unacceptable. This card is trash.

I was given this card from my employer in Greenville, TX although I wanted to use my own bank for direct deposit. I at first hesitated to use them until the first time I did. I am reviewing others and what they're saying but I've never had any issues with NetSpend on any of my accounts. In fact I quit using traditional branch banks altogether. I have never been shorted, lied to nor have I neglected to read all card agreements like the others obviously did. This company never let's fraud happen to you because fraud can't get through. I just received my income tax as well here and got it the day the IRS sent it. I was able to withdraw all I needed to at Chase bank with a teller for free. No fees!!! Please quit writing bad things about these people, they take excellent care of me and my family. God bless you all.

I didn’t like going in the bank and cashing my work check because banks have a way of doing things that cost you more money. I also didn’t want people I owe to get my personal information and my credit report. It was just so much simpler to use NetSpend and their other services. At this point, I've been with NetSpend since 2009. I have also had companies try to make me buy their services by going ahead and putting charges on my card. But NetSpend gladly took those off with no questions asked. They also gave me a new card where those companies wouldn't know my number. It was so much simpler than dealing with a bank.

So I have been using Netspend for a few weeks now. My paychecks get deposited. No problem. I hate how much it cost to get my money but whatever. This year 2019 I used Netspend for my taxes. IRS says they deposited the money on the 27. It’s the 28. I call Netspend. They don’t have it. That sucks. I don’t know where it is and really need the money.

I opened my account and got cards for my entire family for our paychecks to be deposited and tax refunds. After 8 or 9 years of loading our cards the service is horrible when you call or if you have to dispute a transaction so everyone in my family stopped using them except for myself until Feb 25th 2019. My tax refund was deposited on February 25th 2019 and my 2 week paycheck. Suddenly on February 26th without notice my account was closed. I found out when I tried to pay my electric bill to keep my lights on. I called Netspend and was told my account is closed and a refund check has been mailed out to me and it takes 3 days to get here. I wasn't given a reason why. My electric was disconnected on February 27th so I called Netspend to get a tracking number on my refund they sent me and I was told my check had not even been mailed yet. And it wouldn't be 3 days. It 10 business after the day it was closed so maybe by March 11th.

With Netspend, I get my check a couple of days early. The overdraft protection is nice. I walk right in Family Dollar and they can do the reload right there at the checkout or the counter. Sometimes the reps are very hard to understand but they're very helpful. I would recommend Netspend.

My name is Tiquanna ** from Seffner, FL. I am writing because Netspend is keep telling me they haven't received a direct deposit from IRS with my refund. I clearly checked the IRS website and it stated they sent my funds to both my Flare account and also my ACE Elite because I split my refund in two. I still have not received a direct deposit. I never had problems before with my direct deposit from my work. Netspend please deposit my funds before further action is taken than you!

I am a new customer and extremely pissed off. These idiots will not allow me to access online because the message states to go to Google or update Explorer!! I don't want to do either!!! I am canceling my 2k account immediately. Don't go with these guys!!

I've been with NetSpend for several years. I was always pleased until lately. I was told once I get direct deposit my monthly fee would go from 9.95 to 4.95 with unlimited access. NetSpend keeps charging me 9.95 per month. Only 1 customer service agent refunded the difference for the first month. The other agent refused! I gave NetSpend several opportunities to fix this. They chose to do nothing, as a Guest Service Manager myself that just shows me they don't care. So I decided to go to CHIME. They have no fees & Chime cards has a chip for added security. I highly recommend CHIME!

This company is a absolute joke. I have direct deposit with this company and more times than I care to remember, I've had to call them inquiring about my pay check. When you ask to speak to a supervisor they keep you on hold until you decide to hang up. Everyone has a different story but I still haven't received my paycheck. I am currently switching to a bank account now. They are a joke and you will be dressed out everytime you're suppose to get paid.

This company is horrible. I lost my card. Filed a dispute. Well 2 days later come to find out they denied my claim. Closed my account and mailed a 7 dollar check to me and basically told me, "Oh well your money's gone." 400 bucks and no notice of closing account or anything and I'm no longer eligible for an account. Worst card company ever. I do not recommend them.

I have been in dispute with this company since 02/09/2019 to confirm my identity after already doing so. I had my tax refund sent to my account and 2 days before it was scheduled to be deposited they closed my account and I didn't live at my address and I wasn't me. After sending them everything and more than they asked for. Then they informed me my refund was sent back before it was even released by the IRS. I've asked repeatedly for confirmation number saying it was returned and the account closed. Then last night I get a basic blah blah blah dear customer letter addressed to me with my address on it. But still no confirmation that my account was closed on the 02/19/2019 like I was informed.

When I first got NetSpend, I was living in New York and I had gotten jumped a lot. With the debit card, I don't have to carry cash. The direct deposit is one of the main benefits and as time went on, also the overdraft protection and the fact that now I got the All Access card. I can have a savings account, which I'll probably open next month. Another benefit is getting extra money for people that I get to join and being able to transfer money between accounts with them. Also, the interactions with NetSpend's reps have been very positive for the most part.

I was a victim of fraud in January, I appreciate Netspend reaching out and calling me. I did everything they asked me to including my employer sending a letter of indemnity! It’s going to be March 1st this Friday. Customer service refuse to let me speak to the fraud department. This company have over $1700 of my money!!! But they keep apologizing and my bills are behind!!! Worst customer service experience ever!!! I’ve never had a problem until then. It’s a shame!!! No one seems to care. I begged for a supervisor, Haz promised me one would call in 2 hrs??? GUESS WHAT? NOTHING!

I liked the convenience of using the NetSpend card. I didn’t have a regular account. I've been using NetSpend for eight years, and I use my card to pay my bills every month. I spoke with the customer service team recently about their check service that they used to have that they had just discontinued. After 90 days, they void out the check, and it was a whole hassle. I just got the money back from it yesterday. I wish they'll bring back that check feature that pays anyone.