Netspend Reviews

Everything seems to not work. My card cannot be used anywhere, I cannot access funds from the ATM, I can't call anyone in the company, can't log in. It says my account is locked, and it's sending me messages saying that I withdrew money, however there's no way to check. If you are having technical difficulties at least put up something somewhere so we know and provide a secondary source to call. This is people's money you are dealing with. A little bit of professionalism would go a long way.

I have had a PayPal card for a long time, but switched to Netspend because of the claims of earlier direct deposits, and the fact that I can have an additional card for my daughter. I signed up and when I got my card, learned that there was a $2 fee every time I used the debit card, and $1 anytime I used it as credit. The way to avoid this was to receive direct deposit and sign up for their premier card. No problem. Except they are deceitful and falsely advertise their plans. The ad says to sign up for the premier account online. This way you avoid the $1 and $2 fees every time you use your card... But it’s a scam.

I went to a ATM to withdraw 200 dollars and it gave me a receipt that said declined. And didn't give me my money. I asked the store clerk what was I supposed to do. He told me it was a bank issue so I called Netspend and they told me it would be 10 business days for an investigation. I told him I had to pay my rent and I couldn't wait until then so he told me that I could get a credit to my account. He told me I would have to send an email to disputedocument@netspend.com with my claim and reference number and my receipt that I got from the ATM. I did so and they sent me an email saying that they would respond within 6 business hours.

The main reason I got NetSpend was for the direct deposit. I was coming from Germany and didn’t have an account over in the States, so I signed up with NetSpend. Their customer service has been good, they explain to you what you can and cannot do. I tell people to get NetSpend if they’re having problems and can’t get a regular account. I just don’t like the fees that it costs every time you make a purchase. So, I’m about to switch it off, I’ve just been lazy and not taken the time to get an account with a regular bank. But despite that, I’m happy with the service.

When I did my income taxes, TurboTax offered NetSpend and I got one as I didn’t have a bank account. I've automatically connected it to one of my bills. I also use the direct deposit, the reload only once. The only thing is that they only allow six transfers a month. If I have an emergency, then I gotta pull the money out of my savings account. If I’m already past my transfers, I gotta call in and explain to them why I wanna transfer money, instead of just automatically transferring when I go to the website and do it myself. But I like everything about it and I highly recommend.

I used atm machine. It said declined but funds were in my account and were still taking out of my account but I received no cash and I have just been getting the run around about my 100$. I have bills to pay. I'm getting a lawyer.

I put 80$ on my card last week and you won't let me view my account. When I called the number I went through all the steps and then it give me a link to a single page that just gave me the phone number again. It asked for my social security info too so I swear to God if my identity is stolen I'm going to kill someone. Give me my money back or at least let me use it on my account. This is ** and theft.

I have funds in my account I am attempting to access. I have no access to my account, as my account is evidently locked. Customer service doesn't pick up for my number. I know this because I've gotten through to a human in mere seconds using a friend's phone. I can't even access their website as it appears to be down... but then I go into incognito mode WOW it's there! I don't want to verify my info, I don't even want my account unlocked. I just want my ** money.

I needed direct deposit for my job and NetSpend offered it. With NetSpend, I was able to not take the money I didn’t have, which helped me. I also didn't have to worry about overdraft. However, the communication was horrible. They canceled me and didn’t even let me know. Also, a lot of their reps do not speak English. The language barrier is really hard when you’re trying to explain something. They are not understanding you and you’re not understanding them. I would never tell anyone to go with NetSpend's services.

My friend who recommended NetSpend said that at best, they charge a flat fee of $5. Using the direct deposit was easier than doing it with the bank and sometimes, you can get the money a couple of days early. I have also used one reload location. Also, I didn’t want a checking account and they didn’t offer an overdraft fee when I first got it. I don’t stress out over when money is gonna get there and if the money is there, you would get it. Normally, I use the card to pay a bill or withdraw cash but I also it for online purchases a few times. It’s very convenient. I called their customer password a couple of times for a password reset and my interaction with them was very good. They were polite, they understood and then, they explained where my error was at. I’ve had NetSpend for six years and I have never had a problem. It is a great card and I would recommend it.

I’ve had Netspend since 2006 and at that time my direct deposit would go in as soon as it was posted to the account. I’ve got the Netspend Flare account as well. Within the last 12 years, the deposit was going in in a timely manner and I’ve been able to budget easier. The direct messages as soon as I’m making a purchase have allowed me to better budget most of the time, unless I’m overdrafted. I use their website as far as their calculation to see where I’m spending most of my money, so it has been very convenient. I have also paid bills and made online purchases using Netspend. I have used reload locations but getting charged to cash a check and then charged to load is not very convenient.

When I initially started out with this company I thought they were great. However, as time passed, this company has started posting my deposit later and later. I have made the decision to pull my deposits and go back to the bank. At least then, I know when exactly my deposits will post. I am tired of now knowing if it is going to post Wednesday evening, Thursday morning, or Thursday afternoon. Ridiculous and a big mistake in the end.

I'm a 63 yr old male on very low income. I barely can live on the money I get from the gov. My Netspend card was stolen on 08/10/2018 or 08/11/2018. I called and reported it to Netspend. They asked a few questions. One was did I make a PIN purchase at a store for 4.29. I said no. I realized I made a mistake that I did on 08/11/2018 at a gas station. The thief used my card as a credit card totaling about 118$. Netspend held a investigation. They came back as they was no error was based on my PIN # not credit card being used without my permission. They since have closed the case and refused to reopen it. I was short 118$ that I needed for food or meds. Service reps tell me they can't give out a email address or a number for this dept. What! Need help here.

I've been with Netspend since 2005 and they have always had my Social Security check deposited there. Every time I've had a problem, they've always been there to help me. Like one time when somebody got my account, they were able to verify those charges. They were also courteous to give me access to the funds while they were investigating and they did it by the book. I also appreciate the fact that I have overdraft protection and that my deposits come in a few days earlier than when it's supposed to which helps out. Also, if you have a loved one that's up in another state and you need to send them some money, you could have them with another card and they'd be able to go and do a withdrawal or a transaction. I have confidence in Netspend and I don't think I'm gonna be changing.

I've been a NetSpend customer for a long time and it works for me. It's PayPal Prepaid, so it's part of PayPal. And I use it when I need a checking account. Since there's a routing number and an account number, I can have direct deposit benefits. Also, the customer service people are really helpful and polite. I’ve talked with them a few times and my interactions with them went well.

My relatives gave me one of these as a gift for graduating from college in May of last year. It got lost after a move and I just recently found it. I tried to activate it but the website told me something went wrong. Then when I called to activate it it told me it didn’t exist. When I was finally able to talk to someone about it they told me the company takes money from the card while it doesn’t get used. So I basically didn’t get a graduation present because this sewage factory of a company took all the money.

I was went and purchased a Netspend card to start using for bills online and such. Sometimes I need to put cash on there for other things. I spend money to purchase card, typical, right. Then I use the card for a few days, waiting on my permanent card to come in... I noticed that my balance wasn't matching up to my records, so I look into this. They have charged me $1 for EVERY time I've swiped card. In a total of $11 in 3 days. I was shocked. When I called customer service, he of course just kept saying, this was their policy, so sorry. Smh...

Netspend is an easy way to get my tax return. I use it on a daily basis and I got my company direct deposit into it. The only problem I’ve had is they used to offer bank transfers over the mobile app, and I haven’t been able to do that anymore. I called since I had questions about that and the only thing I was told was that they weren’t doing it anymore, and they didn’t know when it was gonna start back up. Still, I’m pretty happy with the card and the customer service. I’ve had no problems with it since I’ve had it. I’ve recommended it to friends and they’ve gotten it. It being a prepaid card, they can’t overspend what's in the account. They don’t have to worry about overdraft fees and it's accepted everywhere ‘cause it’s a Visa card.

Since using NetSpend, I get my check early. I use the direct deposit option monthly, and it is easy to get money using it. Also, I use my NetSpend card to pay bills and make online purchases. It’s very convenient, except I can’t use it at some places like QVC because they won’t take it unless it’s a bank card.

I called many times, initially to report the theft and then many times afterwards I was given partial phone nos with 3 digits. I was told that was all they had, I was cursed and yelled at, left on the phone, hung up on! Netspend told the BBB that I only called once and every time they called me I never answered and that the matter was closed! All of this happened 2009 to 2010! I'm a disabled citizen on a meager income! I was evicted because I had no rent money and I still hurts right to this day!

I really like getting paid earlier with NetSpend. It's a good benefit. They also lets me know through text message after every transaction that I do. I really like to watch my money to make sure that it’s being used by only myself. I have an app for online banking, although I have been having issues lately because I recently lost all my vision, so it’s really hard for me to navigate through it. But it was very, very easy when I had the vision.

NetSpend sends texts with your balance and how much was spent after every use with the card. One time, there was an expense that didn’t belong to us and we caught it immediately. You don’t have to wait for your statement and find out that somebody has been misusing your card. It’s very efficient and easy to monitor without me having to log in and check on stuff. I can’t use it for Apple Pay which requires a bank account but I don’t have any problems using NetSpend anywhere that you can use a credit card.

NetSpend gave me immediate access to my money once it was deposited. So, I went with them. Also, I was referred by someone back in 2012. Whenever I use my card, I like being able to have my money immediately. I also use the card to pay bills or make purchases online. I use direct deposit frequently on it and it seems good for me.

When it comes to depositing and using the card online, I have had absolutely no problems with Netspend but some companies here in my area will not accept a debit card online. They will only take a check. Netspend has about two or three extra numbers in their account numbers and when I put in the routing number and the other account number, I can't use it like a check. Capital One won't take either the debit card or the check number from Netspend. I've talked to Netspend about it and they said that's just the way they have their numbers set up and nothing can be done.

I saw a NetSpend advertisement at a check cashing place many years ago. I’ve been with them for seven years and I haven’t had any problems with them. I’m able to pay all of my bills online and I don’t have to go and get money orders and things of that sort. It saves a lot time. Being disabled and not being able to go places, it helps a lot. I use direct deposit which is simple for me. However, their customer service is rather difficult, so I track everything online. You have to go through all these prompts to get to a customer service agent. The few times I’ve called, they talk in broken English so it’s kind of hard to understand them. My cards expire in a few weeks, and I still haven’t gotten new cards. They normally wait until two weeks before your card expires, and then you have to scramble to change your card information on any automatic payment that come out. They should send it 60 days and not two weeks.

I appreciate NetSpend's service. I get paid three days earlier with them. I use direct deposits more frequently and I've used the reload locations a few times and that has worked out good, too. I've also used NetSpend for online transactions and it's been heaven sent. I love it. However, their customer service has been a little different for the most part and it's been hit or miss. Still, with NetSpend, I have been able to handle banking in a way that I couldn’t do before because the banks were taking away too much money from me. Even if I get charged $2.50 every time I use the ATM to take out my money in 200 or 300 bucks, I could receive that and still get what I need to get accomplished.

A friend of mine, who sends me money regularly, recommended NetSpend to me. NetSpend has the ability to transfer funds from my friend, so it made sense. I also get my direct deposits with them. There is also an immediate direct deposit going from NetSpend to PayPal. However, there is no PayPal to NetSpend. Having that would be nice. Still, their customer service has also been always helpful.

I've been with Netspend since 2007 and at that time, where I was living, it was the easier way to get my disability checks, so I went with them then and continued with them them. But it’s difficult to get a hold of somebody in their customer service. Sometimes, I cannot get to the automated system and at other times, they don’t answer. Also, I get a text message with any transaction that I do but they never send any notice when they take their $5 monthly fee and they change when they do it. So, I might think that I have $65 in my account and the next thing I know, I only have $60. It would be extremely helpful if they send a text for that too.

I'm all the way around happy with NetSpend. I learned about them on a commercial that I saw, so I went ahead and checked it out. I liked the card, and I’ve been with them for the last couple of years. The benefits have been great. It makes paying bills very easy. I am able to use the card like a regular credit card. Then, I get direct deposit on my cards and I’m able to monitor my funds. Reloading is also very easy and simple. I look up retail store locations on the internet and it tells me places that are close by that I can reload. In a few occasions, charges that I did not authorize were put on my card but NetSpend went ahead and blocked the card and sent me a new one. They were quick to do that. It was very good.

I like all of Netspend's features and the services they offered. I love that they send you a text message every time you make a purchase and that you have a savings account built unto this, too. You can transfer your money to your savings. Also, if you have another card or another person that has it, you can send them money easily. I use my NetSpend card as my main big money card and I have American Express that I use for shopping on different sites. As I need money, I'll transfer money to that so nobody can ever get my goodies out of my NetSpend card.

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I've been with Netspend for years and I got their card since I could get my payment a couple of days earlier. However, it takes a lot of my money to use the card. They have the overdraft protection for $15. I tried to tell Netspend to go up to a $100. I tried to use the card and they took off $6.25 which I had in my account already and Netspend still charged me $15 overdraft for using my own money.

A lady told me about NetSpend and she said that it was easy to get and apply for it. I applied for the card and since using it, I've been able to manage my finances much better. I sometimes use it to pay bills or make online purchases and it's convenient. I use the direct deposit option and it’s easy. I also get the chance to talk to their team all the time. I’m satisfied with my experience.

I'm not happy with NetSpend. They partnered with Ingo, a company that does check loading, to provide services for their customers and it's all automated. You can take a picture of your check and load it. I opened a new NetSpend account and was told that I would be able to do that. However, neither company wants to claim responsibility if anybody falls between the cracks. I filed two complaints. I couldn't get anybody at NetSpend to do anything and they didn't even look into it. I've been waiting since May for a callback, but I never got a single response back from two Supervisors who said that they would escalate the situation. Moreover, Ingo doesn't care. When I called Ingo, I could hardly get through to a real person.

I’ve been using NetSpend for a long time and I get paid faster with them. Their online banking made me manage my finances better and using their direct deposit option is very easy. The reps work with me for a long time so they get everything done. I would recommend them.

I use a PayPal card, which is through NetSpend. Then I decided to go with NetSpend so I could link everything together. I had gotten the card through the PayPal website. Doing direct deposits is extremely easy. Plus, I like the flexibility. If somebody needs to send me cash without having to go through MoneyGram, they can send it straight to PayPal and I’ll just transfer it to my card. That’s a big benefit. The customer service was excellent as well. I’ve had to replace my card after my dog chewed it up and they had gotten me the card out in about four days.

I’ve had NetSpend for over 12 years and with this card, I am able to get an early deposit on my direct deposits. But I wish I have more access to the savings account instead of just six withdrawals. In most cases, people that use NetSpend, if they use the savings account as a savings account, usually transfer to the card only the amount of money that they need or that's necessary for the next couple of days. That way, if anything happens to the card, everything is still left in savings account and nobody has access to it. But if we put too much money on the card and we go past the six withdrawals in a month, then NetSpend closes our account down for 90 days.

I’m a over the road truck driver so my pay is directly deposit into my Netspend. However this is NOT the first time my card has been declined while having well over 2k in my account. Truck payment declined, insurance declined, couldn’t pay my cell phone bill either. Tried calling and naturally they were closed and I’d have to call back tomorrow. Lot of good that does when I couldn’t pay for my ** DINNER!!! Not to mention I couldn’t pay for a shower after sweating my ** off all day, nor could I wash my damn laundry! Why the hell can I NOT access MY money Netspend! If it’s not fixed tomorrow when I call I will be getting Better Business Bureau and my attorney the very next call. I make an honest living out here and I’ll be damn if some ** tries to steal from me!

Problem was fixed the following day when I called. I will say that the whole random shutting my card off After having the “security” setting for random locations was supposed to already be in place is a crap idea. I had it turned off because I am constantly traveling throughout the USA so just randomly turning it back on is not a call that netspend should be making for me. Thank you for fixing the issue now just leave it alone.

I don’t like the banks and used a check cashing place. When they had gotten NetSpend, they told me about it and I started using it. I used to use reload locations when I used to get hard checks and it was easy. but I don’t need to now. Once they had gotten direct deposit everything was great and wonderful. I use it almost everywhere.

I have called about 15 times and have had to speak to 15 different representatives each time I called only to be placed on a hold that ends up with me having to call again. Finally I got a supervisor who assured me my problem will be fixed the next day. Comes to the next day I still cannot log into my account, because they blocked it. How convenient for them to do that right after I deposited over $1500 into my account and hold my money. I had to call again and the rep transferred me. I was placed on a 50-minute hold before getting a hold of someone. This rep told me I had to verify my account. They then asked me ridiculous questions like which hospital is the one nearest to you and which of these streets is real and stupid questions I could not understand at all. I failed the test of course.

I've really been enjoying my time with NetSpend. I've had my Control card for five years now. I know where to reload and I get my direct deposits early. Then, I've used my card for online transactions just like a regular debit card. I've also talked to NetSpend's team and had really good interactions. Everybody has been cordial. I would suggest NetSpend to anybody.

Have skylight through employer, BOFI restricted my purchases after just 1 purchase and they do that all the time. I am now on hold for 49 mins with no one coming back on the line. HORRIBLE service!!!

So I go online to activate my card and I used my (NEW) current address and after hitting the submit button it says there was a problem verifying my information and to call their 1866 number. So I do and I explain to the lady that I tried to activate my card online and it said there was a problem and I told her I think it because I used my new address instead of my old address. She asks, "What's your old address" and I give it to her then she says, "What's your new address" and I give that to her then she asks, "Do you want this address to be the mailing address for your card?" I say, "Yes".

I use a Paypal card, which is attached to NetSpend. I use it for my Social Security and my husband uses it for direct deposit. I also use it for online purchases and the process is very convenient. When I have a problem, I just call them and they fix it. Their reps are very professional and they make it easy for me. When I have reload I just go to Walmart and it's easy.

With NetSpend, I get my paycheck a little earlier. I use the card for my deposits and to make online purchases, which is convenient. I feel comfortable saving my card information, so that I could pass the checkout. I use their reload locations as well, and the direct deposit option is easy. On the other hand, I've had the worst customer service from their people. NetSpend needs to listen to their customers more.

I saw NetSpend on an ACE Cash building and I needed a debit card for my social security. They were convenient, friendly, and nice to everybody. The reps I have spoken to were extremely knowledgeable and I was real pleased with their service. I used my NetSpend card to pay bills or make online purchases and it's very convenient. I also do the direct deposit and it was easy to set up. The good benefits of the card is that I’m in an assisted living facility and they can auto withdraw my rent out of it. However, I’m still waiting on my card that they keep telling I should have by now but I don’t. Also, I can’t get off the Pogo. It’s a game thing and I don’t use it at all. I can’t even bring it up and yet I get charged $7 a month for it. It’s turning me into overdraft several times. I don't need the Pogo but I need that money. Other than that, I’ve had NetSpend for so many years now. I have also recommended them to everybody and I heard talks about getting one.

My husband made the mistake of getting me a Netspend card for $100 for my birthday. I have been trying since my birthday to get the card activated. Each time I call, I have to go through the automated phone process of trying to get the card activated. I get the link, but then it says something went wrong, so I have to call a number. Each time I have to give personal information. Each time they say they can send me a new card rush for $27.00. Each time I say no - that I want the card mailed to me. Each time I call, I get put on hold - right now, it has been for 24 minutes while a "supervisor" is being located. I have had it, I want the money back that my husband spent on the card. I will not be recommending it to anyone - ever.

I had some problems with the IRS and they had my accounts blocked from my bank. Anything that was going through my bank was going to the IRS. At one point, the bank wouldn’t even give me the chance to bank with them anymore. That was when I went to NetSpend. NetSpend is my friend and I love them. I have been using it for about 12 years now and I’m very satisfied with them. I would recommend them too.

I've been a NetSpend customer for over 6 years. I’ve had minor problems here and there but nothing to make me cancel my account until about 2 weeks ago. About a month ago someone charged 44 dollars worth of Xbox stuff on my card without authorization, NetSpend took about 3 days to give me my money back after I filed a claim.

I simply wanted to have a prepaid debit card then. I saw Netspend advertised, so I thought I'd try it. I use it to pay my bills, food and gas. I also get my Social Security check deposited in there and I keep all my automatic payments coming out of that account. One time, somebody got a hold of my account and fraudulently used it, but Netspend handled the issue really well. They closed out the card and they were very diligent trying to find out where it was coming from. I've had Netspend for a long time now and I have been happy all these years. I would recommend them.

I've been with Netspend for many years. Have never had any major issues. We had one issue a few years back and was immediately resolved. I have 2 cards and I'm a truck driver. Since June and July we have had to file a dispute for 2 different unauthorized transactions. The first was immediately debited back while investigating. The second is 2 different ATM withdrawal within minutes of each other totaling over 188.00.

I’ve had this account for over a year from a previous employer. Never had an issue until now. I went to get gas and was immediately declined at the pump and saw a pending charge for $99.65. I called Netspend and they reversed the charge. They told me that I should pay for gas in cash to avoid the merchant withdrawing the full amount on my account. The next day, I went to get food and my card was declined again because that same gas station withdrew 99.65 and made my account negative. I called Netspend and they said the money is gone and I’ll have to dispute the charge so I did.

Go to log into my account and it is locked. Call them and I have to identify some obscure transaction which I could not but I could tell them my balance to the penny but they wouldn't accept that or give it to me until I canceled the card. So to move on I was forced to cancel the card. Now they have use of my $304 until I get the new card. Frankly, I don't believe a word of what they say. If they do this hundreds of times a day they have millions to invest without it costing them anything. We'll see but it looks like an attorney general matter so far.

I currently have an account with NetSpend. This is the worst place to possibly bank with. Now, first of all let's start with the default setting of charging you every time you use your card, which will add up very quickly. However, you can call and dispute these "default" settings and opt out for a monthly Of $9.95. Buuuut here comes the rip off part. Now, if you use an ATM, not only does the ATM charge you but NetSpend will also charge you an additional $2.50 to use an ATM. It's not over, if you are like me and have a boss that hands you a paper check and doesn't do direct deposit, well guess what for mobile upload you will be paying anywhere from $6 to $15 dollars to load your check because NetSpend seems to use another company to upload your checks!

I can pay my bills and make purchases with NetSpend. Some people don't accept it though, as they don't recognize it as being a bank. Also, I've reloaded it before and the only problem I have with it is that I have to pay to reload it. But you receive your pay sooner than what you're expecting it, and you only have to worry about overdraft fees or charges. It's also easy to use.

Carolinas Medical Center told me that a lot of the other parents were using NetSpend cards as a prepaid option for SSI disability for their children. Since using NetSpend, the text alerts keep me on budget. I know how much I have left and how much is coming out. Although, they used to have the iAdvance program and they never replaced it. There's literally like nowhere you can do a payday loan with NetSpend now. Additionally, I had an overdraft protection benefit that was taken away. Other than that, while I do direct deposit most of the time, I utilize NetSpend reload locations occasionally. Using these reload locations is easy.

I have a regular bank account with Frost Bank, but wanted to give Netspend a chance and get paid up to 2 days sooner than my regular bank. After receiving my new Netspend card, on Tuesday, July 31, I sent a transfer from my Frost account to my Netspend account for $150. My Bank stated that the transfer would take 1-3 days to post to the Netspend account. So I patiently waited and even gave Netspend an extra day for the deposit to post, nothing. On Tuesday morning I contacted Netspend asking why my deposit had not posted. I was told to contact my bank because they had not received anything.

I've been with MetaBank 2 months. First of all they put a $75 hold on my card for paying at the pump for gas. I'm guessing there was a duplicate card made on my account. Someone made a $200 withdrawal on my account August 2 2018. Now I have to suffer 10-45 business days until the investigation is over. That's not fair! I wish to discontinue my account. I have already stopped my payroll check. I want my money!!!

NetSpend is a good company and a good card. I figured to try them when I was looking for a prepaid card for direct deposit. I didn’t have any checking account and I wasn’t eligible for one at the time. I've gotten one since and I’ve been using my card for everything. With this card I get my direct deposit up to two days earlier. I also use it for online payments and purchases. I easily use their reload locations as well. There are many financial institutions including Walmart where I can just walk in to reload for a nominal fee. When I call their team, they’re always there and were very helpful. At times, I’ve had some issues with lost and stolen cards and fraudulent activity. They were able to stop those problems and helped me to rectify them very quickly. I would definitely recommend NetSpend.

I wanted to put my paycheck on NetSpend and setting up the direct deposit was easy. But my interaction with their team was not good. I made a payment that needed to be stopped and then reissued two days later but it took them 45 days to get me the money back. I've been with them for 11 years and I was asking them to call and confirm through the company that I was not asking for the money back myself. I was just asking NetSpend to hold it then reissue it back to the company. It was because I had made a cash payment previously and they said they couldn't find a record of it. Then on the day that I made the payment through NetSpend, they were able to locate the payments.

I've had Netspend since 2010. Managing my finances with them has been fine. I pay my bills or groceries using the card and once, I also use their reload locations when I load my card. One time, I didn’t know what happened but U-Haul charged my NetSpend card. I dealt with it with their customer service team and I got all that I paid back.

NetSpend best suits my needs. I can see what transactions I’ve done through my phone and I get my direct deposits two days earlier. I can also use my card to pay all of my bills.

Netspend has a two-day faster guarantee with the pay direct deposit than other companies. When I initially got the card and I set up my direct deposit, it was simple. They provided the piece of direct form that they sent me when I first applied. The customer service was friendly too.

I spoke with the agent 08/05/18 at 16:20 named Tyron with the employees ID ** to activate my card and start asking me about my information to verify it was me and ended up to wait more hours to activate my card because I gave him my complete name and now I'm sending all the documents needed to verify again!!! So disappointing with the customer services with you "Netspend".

I first got this card in 2016 when I started working my first job at 16. It was a great experience, I got paid 2 days earlier, any minor problems I had they always fixed it. I even got a free upgrade to Netspend premier. THEN In May 2018, I go to use my card. They tell me it's declined. So I go to call customer service, for about 2 weeks I have been trying to unlock my card and use my funds on it. First they say my card is under investigation by the fraud department which I don't know why. Then they tell me after one week to send in documents, a picture of my social, ID and something with my name and address on it.

My old job was getting ready to convert to direct deposits, so I’ve been using the Netspend card but I don't like the fact that whenever I use the ATM machine, I have to pay the ATM fee and the management fee. I lose $4.50 every time. NetSpend ought to have an ATM partner where you can use it for free. Also whenever I had to call in and talk to anybody, they treated me sometimes good and sometimes not.

I am happy to update my review of Netspend Prepaid Card Co.and give them a outstanding 5 star rating, because the manager of the company contacted me personally and worked diligently to assist me in resolving all my issues and problems with their affiliate company Ingo Money. I must also report that I am currently a satisfied customer.

I like how quick and easy my experience has been with Netspend from signing up for direct deposit to paying bills and making online purchases. They're also really nice on the fraudulent purchases. I got the card considering the two-day pay before the actual day and have used their reload locations as well on top of the direct deposit.

NetSpend allowed people to get into my account and take out numerous amounts of money. I started a gym membership that I cancelled not even two weeks later, and they accessed my account once for $194, and then they came back the next month for $152. I got the $152 back, but I never got the $194 back. I’m still waiting on that. NetSpend said that I was responsible for it. However, I did send over an email showing that my account was cancelled, which was how I got the $152 back. Whenever I talk to them, they act like they don't have time. They need to get their customer service together. I have my regular bank with Bank of America, and if I have a charge that shouldn’t be there, they go ahead and dispute it and put my money back right away. With NetSpend, I have to wait 30 to 45 days for a decision. That’s not cool when you let them take it out in less than 30 to 45 days. I do not recommend them.

NetSpend sent me a card seven years ago and I used it. I could get my paycheck a couple of days sooner than the actual due date and they have an option where you can do a savings type of account which was beneficial. I do a direct deposit and then just go from there. It’s very convenient for paying bills and online purchases. Plus, I like the rewards where I can go and click on different restaurants or stores and get a percentage off when I use my card at those locations. I haven’t had any problems with NetSpend, it’s a good card to use and I would recommend them.

These guys look for any opportunity to steal and/or keep your money. I tried shopping online with my card and accidentally entered the wrong billing address so it DECLINED on the merchant's website. Mind you this is a decline. Wrong billing address so there's no way it'll go through. I look on my NetSpend statement and they are holding it in pending transaction. Called the merchant and they confirmed that they did not charge me and it declined. They even sent me a confirmation email stating the cancelation and decline of that transaction and specifying that I will NOT be charged and they cc NetSpend in the email. That way NetSpend got the email straight from Dior as well. I called NetSpend once I received the email to ask them to make the money available back to me and they said I did not provide enough documentation for my case.

They seem to have a major issue about once a year and this year is today! August 1, 2018 I received NO EMAIL, no notice, no text, no phone call, no warning at all. I only have 1 direct deposit on my account of 2149.49 every month on the 1st (if this is a business day) or the first business day after if the 1st is on the weekend. Today, I did not receive my direct deposit and I even called Metlife, the company sending the direct deposit. They sent it to Netspend on 7/31/2018. I called Netspend twice today (currently on hold for the 2nd time awaiting a supervisor) and they act like nothing is wrong. They have told me twice, "we don't see a pending deposit."

I heard about NetSpend in 2007 and I've been with them ever since. A buddy of mine told me about this company and how there was no late fee. He told me how he gets his paycheck two days before Friday and how it was a smooth transition from his bank to NetSpend. I tried it out and then I started telling all my friends about it. It's just an awesome company. It definitely showed me discipline especially in the beginning. Because it's a prepaid card, you can't spend what you don't have. I've gotten a little bit older, worked a little bit harder and earned a little bit more. I have a large family now too. But even though I have a credit card, I still don't overspend because NetSpend showed me how to live within my means. I worked in finance for seven years and I've worked at different banks. This entire time, I've been banking with NetSpend.

I wanted a prepaid card. NetSpend's advertisement was cool, so, I decided to use them. I’ve used their card for a while now and it has worked for me. The card makes managing my finances easier, plus, there are no checks so I just have to keep track of my money and can only spend what I have. It’s accepted in a lot of places where you can put money on your card and it works about everywhere a normal debit or credit card works online. But there are a couple of places or sites that won’t let you use it because it’s prepaid. When I have to put cash on it, I use their reload stations where whatever amount of money up to $500 would cost four bucks to put in.

I received one of these for Christmas as a gift. I had to activate to use. There were hoops to jump through but I managed to get them worked out and used the card in one transaction, getting charged the fee and was done. Fast Forward - I was at Meijer and was asking the CS person if they had a card I could reload for my 15 year old son as he has his moped license and needs a card for gas etc. She recommended this card. I purchase, put 100 on it for my son for his birthday and try to activate in my name and order him a card.

One of my friends at work said great things about NetSpend, so I got in contact with them. Everything has been great. I get my payroll faster and I use the card to pay bills and for online purchases. Also, I like the reward thing, which is cool. However, the overdraft shouldn’t have a limit on it because it’s my money. Maybe it’s because they set out for a while and then cut back on, and it should be like the banks. Other than that, I’ve had nothing but good experiences with them and they have good customer service.

My neighbor gave me this card as a gift and introduced me to one of the worst places to do business. It is unfortunate that companies like this exist. They misrepresent and insert fees everywhere. Customer Service are also taught to lie. Avoid at all cost. You will regret it.

I needed a debit card in 2010 and NetSpend was out at that time. I went to Check Cashing Place and they only had NetSpend. Netspend holds my money and I get my pay check earlier. So NetSpend helps. However, when I tell them I've got money that’s stolen off my card, they never give my money back. And when I do a dispute, it takes months for them to do anything at all to reimburse me for the money they had paid out.

Since using my NetSpend card, I don't have to have the anxiety about check fees and unexpected banking fees. I know that they have overdraft protection. I know how much I can spend and not to go over that limit instead of going over by accident and then getting snowballed. Also, my check comes in two or three days quicker than everybody else in my job and I get my money faster on direct deposit. I use my NetSpend card for everything and it's very convenient. The only thing is I can't seem to transfer funds from another bank to my NetSpend account, and also, the fee of having to load money on manually is inconvenient, but the benefits so much outweigh those that it doesn't bother me.

I bought my Netspend card at a gas station and I get my pay automatically deposited on it. I love their direct deposit option since I get paid before everybody else does. I also use the card to pay bills and make online purchases, which is very convenient for me. A couple of weeks ago, I received a text at 3:30 in the morning saying that I needed to call their customer service, so I did. They asked me if I made a purchase online at around 3:00 in the morning to some other company. I said no and they stopped my card.

I’ve been using NetSpend for nine years now and I haven’t used any other bank. I get all my direct deposits through them, which makes things easier, and they give me my money earlier than the banks. I pay that little $5-a-month fee and everything is taken care of after that. I also do my purchases online and pay bills using NetSpend. When I first got the card, I reloaded at the stores but I stopped because of all the fees.

Choosing Netspend was okay ‘cause it was $3.95 a month but for the last few years, they’ve been charging me $9.95. However, I've had it so long that I haven’t changed. Plus it's easy to use to load money, and I can use it pretty much anywhere. I’m getting paid five days earlier too. They’re pretty professional overall.

I was given a NetSpend Visa prepaid card as a gift. It was forgotten about for a few months. When I went to activate it today, I was told it expired. Most companies give at least a year!! The customer service was willing to send me another card. After I gave my information, I was told that the full amount was not on the card anymore. That highly pissed me off! I would not given out my social security number if I knew this company was a ripoff. There is nowhere on the card or packaging stating they charge crazy fees when the card is not being used. This company rips people off by not explaining fees outright. I will never use this company again. It is also ridiculous that they ask for social security numbers for a prepaid Visa card! I better not find out my social security is used for other purposes by them.

I heard about Netspend through my mother. I get paid early through them and I'm able to manage my finances better as well. Also, we get to transfer money within our Netspend.

Here's my email to Netspend with no reply from them. "I just purchased a Netspend card at Walmart in **. #** (Security Code: **). My store receipt says that the card is activated. I've tried to register/activate the card online SEVERAL times and am told the card number is "not" valid." Then I read some reviews online and they were ALL bad. Have I been robbed by your company? Is Walmart aware that this is a problem with their customers? If so, is Walmart in cahoots with this scam?

I have a Netspend card sitting in my drawer ready for me to call and activate. I'm worried now that it may not be a good way to go. I have a friend that is severely disabled confined to his home. His direct deposit came in and when he tried to get his money for rent etc it stated that his account had been locked due to a 95 cent transaction that overdrew his account. Well he has the overdraft so that's not the issue. He explained to them he didn't make a purchase for 95 cents so they then transfer him to fraud where he is asked 3 security questions. The last question asked is which one of these streets is closest to the street you used to live on. He rambled off the three choices and my friend said none of the above. The person stated that none of the above wasn't an option even though on the other 2 questions it was an option. He had to pick one knowing none of them for he chose one and of course he was wrong.

I’ve been a NetSpend user for a few years and I’ve never really had problems with them, I’ve had some small disputes and was always able to get them resolved rather quickly (with a provisional credit). No problem. On July 25, 2018 in Fort Worth, Tx where I live I had several transactions as normal, that’s a trending pattern in my account with a card that’s always been used of **; but also in the mix are 3 transactions from Austin, Tx at a Walmart with a card ending in ** for a total of $103.46 several hours from me. Humanly impossible to travel to make both travels. Easy fix right?! No.

I have to pay a couple of bills and started getting Social Security Disabilities and so, I had my direct deposit with NetSpend. I’ve had a good experience with them with a couple of disputes. I always get a confirmation from the card when my money’s in there or when I make a purchase. That has been the best experience. Each time I pay something, I know what I’m left with at that time. And I always sit down and write out my finances. I have everything on my iPhone and I know how much I get each month. I go down and put the amount in and then, I take each of the bill and I go online and pay the bill.

Terrible and backwards customer service. It's hard to get a word in because they are just reading from a sheet and don't seem to take a breath. They issued me a new card and a new account for no real reason and now my direct deposit is basically in limbo and they're acting like I'm the one that did something wrong. We are a paycheck to paycheck family with small children. If my finances were worthy of bragging about, we wouldn't have resorted to a prepaid card. Soooo what and how am I supposed to feed my kids while they figure this out? The card they said they sent me that is attached to my direct deposit should have already been here. Then I need to verify and resubmit all my info and provide proof of identity? I used account now for years and never had an issue. This is unacceptable.

I got a text message saying there may be a problem with my card. I tried to call several times during regular business hours and it keeps saying that they aren't open yet. I tried to access my online acct and again was told to call. I'm extremely frustrated. This is my money I've worked for! I need it now.

Net Spend PayPal Prepaid Debit MasterCard issued by Bancorp Bank - I bought this card in a retail store alongside the gift cards thinking it was a PayPal gift type card that you could load money onto to transfer funds into your PayPal account. The PayPal logo was very big and said PayPal Prepaid Mastercard - link to a PayPal account. I loaded $30 on it. Cost me $2.95 to buy the card. I then noticed in very small print when I got home it said this is not a gift card. Not totally understanding that but trusting the PayPal name and looking forward to loading some cash into my PayPal account to make a purchase that evening online, I followed the card instructions online website to activate with my social security number, address, date of birth and other sensitive private information.

I wanted to take cash someplace and NetSpend offered outright deposit so I went ahead and got the card. That was at least 10 years ago and I've been with them ever since. I like the card and the options that it had. The money is released as soon as it is deposited. I don’t have to wait days to get it. So the money is available to me and it's easy to resolve issues with merchants. I also like NetSpend's customer service. However, I don’t understand the language sometimes and if I have an issue with having to repeat certain things, then customer service could be an issue. Nevertheless, the reps have been great whenever I call them. NetSpend's customer service is a big plus for me.

NetSpend's fraud protection is not very good. There were multiple times where I had issues with my account, and they had to freeze my card. I had to go through the disruption of me being able to do things that I’m normally used to doing like having access to my funds. It happened twice in the last month, so I finally had to just cancel the account. I've contacted customer service several times and I didn't feel that they were very helpful. Unfortunately, whatever policies they had in place, they were pretty much sticking to it. I was just left stuck with whatever issues I was dealing with, and had to wait and be patient with their processes. So, as a consumer, you just have to deal with it but I wouldn’t wish that on anyone, especially when it comes to fraud protection.

This is the worst debit card and bank I have ever had. The worst customer service. They charge you for everything and I will never ever again use this company or recommend it to anybody. You will not get your check 2 days early. I've been with them for months and yet to have it 2 days early.

I received a response from Netspend within 24-hours in regards to the problem with my account. In less than a week, Netspend has resolved this issue, and I have regained access to my PayPal prepaid account. Thank you Netspend for your prompt attention in resolving this matter!

I've had a good experience with NetSpend. I saw them online and I ordered a card. With the card, I'm managing my finances a lot better and I always have money now. Also, I'm glad that money comes a little early. And then they have a very helpful customer service. Once I tried to go on an online dating site and the next thing I knew, all my money was being drained from my card, about five and seven for each. I called NetSpend and they stopped everything. They told me there were a lot of scripts on my card and then they cancelled them all. They closed the card and sent me a new one. Get a NetSpend card if you’re having problems with your money. Your money will come a couple days out.

I got tired of going to either a bank or to a liquor store to cash my check and not being able to get the stuff I see online or the shop. I heard about NetSpend from a friend of mine about nine years ago and they were the first one I heard about. I like using NetSpend and I've managed my finances wisely with it. I'm spending less and I use it to take care of important things like bills. It's convenient for me, but I have to be careful hitting the button three times so I won't be double or triple charged. The internet connection could be a pitfall too.

I currently had a NetSpend prepaid debit card, which was activated and in use for over a month. Being a PayPal user, I decided to order the PayPal prepaid debit card. I received the card, it was activated and in use. I then receive an email from NetSpend, who manage both the PayPal and NetSpend prepaid cards stating I now need to verify my account. This is after, depositing funds, transferring funds and actively using both cards for months. I no longer have access to any of the funds I currently no longer have access to any of the funds on both my NetSpend and PayPal prepaid debit cards. Nothing I submit will suffice as proof of address, although I received both cards and activated them with the same address. I have given up on ever receiving my money back, unless I receive a magic document in the mail to prove my address. I'm just thankful I didn't sign up for direct deposit, because this would have been detrimental my livelihood.

I went to ACE Cash Express and got a NetSpend so that my daughter and I can have the same card while she was in college. I've had a few things since having it in 2012 and it bumped on the road in the past, but there was nothing I could do about it. Also, when I got robbed a couple of years ago, the robbers took my card and used it at a gas station. Then I didn’t get any of the money back from that case.

NetSpend has been a better way to go than banks who suck and charge money. And since using NetSpend, we've been managing our finances better and spending responsively. We have put stuff in savings but it’s just set aside for a bill. But sometimes, mainly around Christmas, there’d be a charge that would come through and even though it was me, they’d put a hold on the card. I have to call and explain and then they’d unlock it. I appreciate that they’re careful like that, but when I'm in the middle of Black Friday and they put a hold on my card, that’s not fine. Also, it would be awesome if Uber Eats accepted that card. Nevertheless, everything’s been good with NetSpend.

I've been with NetSpend for about six years. I paid no fee and the only reason I kept it for a long time is that it works differently from the bank. As soon as NetSpend receives the payroll checks from my employer, they release it versus waiting a business day or two, so I would get my check two days earlier. On the other hand, I've been disputing a claim and they don't seem up to par. I'm doing everything I'm supposed to do, but the company is not. I've escalated the dispute up several different times and I still haven't gotten my money back. Their policy is ridiculous and the communication I had with their team was horrible. It was always like there was a language barrier and they never understand what I was saying. I would always have to get escalated to a supervisor or a manager. I would rather send them a message and hope that they could get back to me through my portal.

Found fraudulent charges to my account-numerous ATM withdrawals which depleted my account. All of withdrawals were made with the card in my possession!!! Now I am out of over $900. Called Netspend and after 79 minutes on the phone was informed investigation takes 10 days. Keep calling and was told ask for a provisional credit till investigation is complete. (Why wasn't I told this initially?) Sent paperwork, did followup. Day 10- was told, "You will receive a credit in the morning." Day 11- checked account, no funds deposited. Called Netspend and after 53 minutes on phone was told the investigation was completed and I would not be getting funds returned. WTF???

When I did my taxes a couple of years ago, I heard about NetSpend. I like it and it has been good with getting my paycheck to me early. I pay bills with it, use it for online purchases as well as in-store purchases. I do direct deposits with it and the monthly income for security. I’ve never had any issues with anything else as far as banking and the reps were very professional. NetSpend was better than the regular bank. I could call and get someone on the phone without a long wait or hassle and not a runaround type thing. Somebody was able to answer my calls no matter what time of day it was.

For some reason my card has a balance of -0.50 saying something about a telephone balance inquiry 6/13/18. I have never even had a chance to add money to this card because the none of the features offered have worked since the day I received it. And I was in jail from 6/08/18 to 07/08/18 so there is no way I could have made a telephone balance inquiry. There must be some sort of fraudulent activity going on on my account because for some reason on my other NetSpend account it's telling me that I can no longer use the Mobile Check Capture feature. I never had a problem uploading checks before until recently. And then one day my account was locked for no reason.

I received a $100 gift card for winning a golf tournament. I tried to activate the card online and the website was not functional. When I called they informed me that to access the funds I would need to give them my social security number, current address, drivers license, passport, and a bill to prove my current address... All for a $100 gift card. Their website said it would take 1-2 minutes... After 7 phone conversations spanning 1 week I finally received an email with my 'activation number' that, when sent with my documents, would activate my card in 6 business hours. After 2 days I emailed them back to find out that they had given me the wrong activation number. I still have not been able to access the funds on my account. They also charge $3 per transaction or $10 per month... I can't fathom why anyone would decide this option for gift cards over a generic Visa gift card. Would give this 0 stars if that was a possibility.

I've been using NetSpend's services for six years now and my experience with them has been all right. And I've had nice interactions with their reps but NetSpend doesn’t have a lot of perks and rewards that are beneficial to the area where I live. Also, I don't like that they charge so much to take my own money out and reload it. Still, I had a transaction on my account that wasn’t supposed to be there and they were able to fix it.

Netspend closed my account without me knowing on June 21, 2018. They said they were gonna issue me out a check with the money that was on my account. It would 7-10 business days. It's now July 19, 2018. I have not received my check. And every time I call they say just give it 3-5 more days. I'm just frustrated because they seem to not care. It's been almost a month not to say is July 19, 2018 and I still haven't received it. I just want my money.

Netspend is a joke! My employer direct deposited my paycheck and Netspend is denying getting any deposit for me. I have a confirmation number to prove my money was deposited into my account but yet Netspend is denying the fact they got anything. Stay away from Netspend people!!! Read reviews on this company. There are NUMEROUS accounts of people experiencing the same problem with them. If you want a prepaid card go to Walmart and get one from them. It’s a lot easier and no hassle of wondering if and when you will get your hard earned money!

I've been a Netspend customer for about two years. I love Netspend at first but then I started receiving transaction that I did not make. I was told they were going to investigate it and received a new card. I never received a refund. That was the first experience. After receiving a new card, I didn't have any more problems, until the last two weeks. On July 5th I got a notification that my pay checked had deposited at 11pm that night. The next morning I went to make a withdrawal and my account declined it.

I didn’t have a regular checking account and I kept using Netspend as it was convenient. Having direct deposit if we need it for my bills on AutoPay is really good and makes things a lot easier. And I get my check earlier. I call the reps if I have an issue with my card being lost and they're pretty good to work with.

First, I have been unable to connect to their website all day. Upon doing a data check, the ping time is over 3 hours! Waiting for my Social Security direct deposit, which comes the 2nd Friday of the month, without fail. I always receive it by 2:30, usually sooner, but now it is going onto 5:30, and no money. Bank and Post Office are closed. And the stress I have had to endure today makes it not worth using this card/bank. I have been with Netspend since 2000, but this is all it takes to ruin a good relationship.

I usually get paid from NetSpend around 10 or 11 at night on Wednesday. Well this time it's my official check day and I still have not received funds and when I call they say they don't see a direct deposit pending. So when I called my employer he stated he sent it in and sent me where he sent the funds. I'm really fed up with NetSpend because this is not the first time this has happened but I am canceling my NetSpend card and switching to Amex.

I use my mobile to keep track of my finances with Netspend. I'm able to see my account online and I also get notifications every time my card has been charged. I also receive my direct deposit earlier than the actual pay date and it's easier for me to make some purchases by using my card. One time, I had lost my card and I didn't realize that I could go to an ACE Cash Express and have my funds transferred to another card temporarily. That was really helpful. I had good interactions with reps from Netspend. Using it to pay bills online and make purchases has been really quick.

NetSpend's direct deposit option is easy. I've experience two days faster direct deposit as well money transfer. I also love their online process on bill payment and purchases.

So for the last month and a half I’ve had a Netspend card I received my direct deposits on Wednesdays from my work and usually at 1:10 pm. It has been late a few times to where I didn’t receive it until late a night but I figured it was just because my work deposited it later than Normal or something. But now it’s Thursday and still no direct deposit. What the heck is going on?! I looked online and many other people had the same complaint in the past day or two as well.

They locked my card and online account for security purposes more than once! Which I can kinda understand but when you can’t get a hold of them to straighten out the matter is bull. You can’t get to your money even in cases of emergencies because they close. Nobody is there to help you till the next morning. No 24 hour service. Nothing. If it’s your money how can they do that. If you shut it down you should be there to assist with opening it back up!!!

I usually get my disability check a couple of days earlier than the day I’m supposed to get it with Netspend, and I don’t have to worry about cashing the check. Their team is friendly and efficient. It’s also very convenient to pay bills and make online purchases, and I can’t go over my debit and have money overdrawn. I’ve been with Netspend for years and I’m trying to get everybody else to sign up with them

I HAVE BEEN A NETSPEND CUSTOMER FOR ALMOST 7 YEARS WITH NO PROBLEMS. For the last 6 months I have been receiving fraudulent charges to my account most to which were resolved right away. On the 25th of June someone withdrew $900 out of my account without my knowledge so I disputed the claim, filed a police report and everything. On the day they were supposed to be giving me information on my claim they closed my account with no explanation.

I heard about NetSpend years ago. I chose them for convenience at the time and I wouldn’t change it for the world. I can do whatever I want with my NetSpend and everything's very simple. I get direct deposit and use it as needed. I've also got three reload locations right around the house that are really good to me. On top of that, they’ve always been good to me. If someone calls and needs help, they’re always there. So it’s been a really great experience. I’m already trying to get one for my son but he’s not 18 yet.

I purchased a NetSpend card for my sixteen year old to use for his Xbox. He did not read the instructions completely and tried to activate the card without me. When he found out that he could not activate the card due to his age we tried to reach out to NetSpend and received horrific service. Spoke to agents and supervisors who showed little to no experience with regard to this type of situation. I was promised a reimbursement check over a month ago for this card. I still haven't received this check.

I've had NetSpend for about a few years now and it is good. It helps me pay my bills easier since I have it deducted a lot better, mostly if I don’t want to do all the cashing on my check. I also use the direct deposit. I speak with customer service and sometimes I can barely understand them because of their accent.

NetSpend is the only bank I have now. They have the cheapest fee at $4.95 a month and there's no overage charges, which is nice. I can run it down to an accidental negative balance and it's no big deal, which is helpful because a regular bank is going to charge and charge some more. But the only problem I have is depositing checks and Walmart charges a lot of money, $7, to reload. While there are tons of reload locations, there's a reload fee if I go anywhere. I use reload locations about twice a year because I get my IRS check back or I didn't do direct deposit and these locations want fees. NetSpend must make sure that their partners like Walmart aren't gouging the customers. Maybe they should negotiate the contract and say that they may not charge above X or Y.

I have been with NetSpend for over 10 years, and I like that it is easy to get the card and to use it. It is a well-rounded type of card. I use it for payments and online purchases, and I also use the direct deposit option. I get my check easily a day or two before. It is great, and everything has been working pretty good.

I have had nothing but problems with this service also nothing but problems with customer service. I would highly recommend to anyone to look at different options. They say you get your payday sooner but every week you are wondering when you are actually gonna receive it. Also if your payday falls on a holiday they have no knowledge when you will be paid.

I got a loan and I saw the Netspend card and tried it. I’ve had it for at least eight years now and I was able to split my money up when I get my work check. I use the card for direct deposits and PayPal. I have a certain amount going to my Netspend card and a certain amount going to other places and I’ve never had an issue. All the times that I’ve called Netspend, they’re professional and they took care of the situation. My card expires 12/18 and I’m looking forward to getting another card from them.

With NetSpend, I get paid a few days early and I recommended it to people for a while because I’ve had it for years until last week. There was a transaction on my card in the middle of the night and I was at home asleep. I called NetSpend when they opened and I was told that a merchant made an error on my account. I had my paycheck deposited onto that card and I also had pending transactions that were about to be deducted. So that was a very huge issue for me and I was concerned. I went to Wells Fargo and opened up an account and I’m just gonna have my direct deposits switched over. Prior to that incident, however, I was very satisfied with NetSpend.

I recently was given a Netspend card with a 500.00 amount on it from a lender. When I tried to activate the card, I was told I couldn't because of past fraudulent activity!! The problem is I have never used a Netspend card before!! This is traumatic to me because I needed those fund for an urgent and critical matter! Needless to say I am very unhappy and frustrated!!

Netspend helped me a lot to pay easily. I could do things online which was convenient for me. I used direct deposits when I had a job. I had to call somebody to reactivate the account as I hadn’t put my money in the account over a period of months and I had to put some in. And Netspend’s customer service was nice and they answered all the questions I needed.

At the time I was working and making good money, I was carrying a lot of cash around on me. I decided to put it in a card instead of keeping it in my pocket. Netspend happened to be at the right place at the right time and I've been with them for 12 years now. Since then, managing my finances has been much easier and I enjoy getting my disability a couple of days early. I've used NetSpend for bills payment and online purchases, and I've had good experiences with it. They even contacted me once when there was a bad activity on my card. They blocked whatever was going on there and gave me a different card. NetSpend reps had good knowledge of what was going on and answered my questions. It has been an excellent experience and I've recommended NetSpend to several friends. It's a good card and it works so much better than some other cards out there. I've had some other ones but I wasn’t as impressed with them as I was with NetSpend.

I got rid of my bank account and decided to go with Netspend. I can go on their app and check where all my money goes. Every time I use my card, it lets me know. It’s a lot better than a bank account and a checking account because, as far as I know, checking accounts do not even do that. Their reps seem pretty helpful and they answer my questions. I use Netspend to pay bills and I just go to the locations where the bill is due. I also go grocery shopping with it. The direct deposit option is pretty easy. I just signed up for it and I usually get my VA check around the 25th and my social security around the 29th. Also, it depends if it falls on a weekend, then it’s a couple of days later. I have referred Netspend to quite a few people.

I've had NetSpend since 2007 and it's convenient. They are considered as a checking account too, so I am able to do my deposits directly. I know I go to MetaBank, but in my opinion, it’s not really a bank, which is how other people see it too. They don’t know that MetaBank is the actual bank. It is better than using Wells Fargo or US Bank, which I’ve had before. I use the overdraft feature too much. Plus, I like that there's only a $5 fee monthly. But I hate that I have to pay the extra ATM fee.

I’ve had Netspend now for five years. I had a business when I first got it and at that time, it was easier to for me take the payments online. Since using my NetSpend card, I’m able to see everything that I need to whenever I need to see it. However, my biggest issue is their customer service and the staff that they have. Every time I talk to them, it seems like they’re not trying to take care of the issue and they don’t know what they are doing. I know that their people use different names and when I speak to a supervisor I can’t get back in touch with that same supervisor. Also, if I tell somebody that this is what the supervisor told you, they tell me that's wrong and they cannot locate the person that I talked to even though there should be records of every person that accessed my account. I don’t understand why they can’t find the person or find out what we were told by their people.

I've been with them for 3+ years. Faithfully, my paycheck is deposited at 12 pm and my funds are available to me no later than 1:15 pm. Today, it's 3:50 pm, and I still don't have my money. They said MetaBank hasn't sent them the money. MetaBank says my payroll department hasn't sent the money. My payroll department says they sent it as usual like every other time over the past three years. Who's lying? Where's my money?

Tried out this company/card since I know a few people that has them. Worse decision made ever. I have all these random ATM withdrawals coming out of my account not to mention {while I’m at work}. I did dispute. Had to write a letter in regards of getting a provisional credit to only be told I had to wait 30 to 45 days because I was New customer. Seems to me you would satisfy any customer new or old in a timely manner to keep the business and for others to spread the God's word about your company but that’s neither here or there.

With NetSpend, if I overdraft by any chance, it’s only the money that I overdraft plus $15, which is so much easier than 33 and 36 that they are charging in banks. Being able to overdraft has helped a lot, but I’m trying to cut down on that a lot because I live in Virginia and it is very expensive here. Also, recently, somebody tried to charge $930 on my card, but customer service took care of it right away. They canceled the old card, sent out a new card with no issues. I’ve never had a problem with the direct deposit too. They’ve always attended to me in the most respectful way. They upgraded me from regular to premiere within the first two years as well, which is another benefit. Then, I got a $10 cushion. It’s just a really good company. I have been using it since 2009.

So once again I get an email saying I'm getting a direct deposit for benefits. I receive normally on the 1st of the month and it's not in my account. I go through this every other month. Now I'm in the hole thinking it's going to be there as promised and it isn't. Very displeased with their misleading info every month.

I have dealt with WU Netspend for years and 2018 has been the WORST! I have been getting disability deposit as every other Government SSA And SSI check and they started making my deposit later and later. I will be switching to CARD.com due to they are posting exactly 2 days early. Netspend has disappointed a customer in 2018, time to change and overdraft money you get from them is 15 or more is a setup to stay in debt. 15*6 months. You do math! Horrible Card.

I had a company that required automatic deposit and they were handing out paycards of their own, but I didn’t like how their paycard was set up, so I did my research and found NetSpend. I liked their lower monthly fee and some of their flexibility with the account options. I use the card for everything and I am almost positive I am above and beyond what an average user is. I also have tried their reload locations twice but the fees didn't make it worth it. I have the card for almost seven years now and I've not had to call in to customer service very often. However, it’d be nice to see some kickback or reward for my loyalty.

I have been using NetSpend for six years now. I could not get a regular bank account and it was the way to have my money deposited for school. I also use the card for online transactions all the time and that whole process has been easy. The thing I like the most about them is that every time there’s a purchase, it shows up on my phone. There has been a couple of unauthorized transactions over the years that I was able to catch right away. Also, I've lost my card once or twice and they have sent me one right away. Then, whenever I call, their team has been cooperative and they answer my questions. But now that I have a better credit, I have opened an actual account at a non-internet bank and I’ve been slowly transferring all my direct deposits over to that card.

I don't have a local bank account and a debit card so I have my payroll loaded on NetSpend. I've had it since 2005 and it is just all-around great. They only charge $5 a month now, and we get a little bit cash back but it adds up $2. I've accessed all of its features and services. Because my significant other got another NetSpend card, I could transfer money to him easily. The only thing is that these credit cards are turning to cards with chips in it and the machines don't read those. I only came across that one time though and it's okay. I told my son who lives in Gooding, Idaho that he should've activated the NetSpend card he ordered. I could've transferred him money on that card instead of wiring him some so he's gonna order another card.

I've had a NetSpend card for about 15 years now and with it, I get my check on time. However in the beginning, when we were supposed to have a direct deposit, it was supposed to be free but I’m getting charged for 9.95 a month which is ridiculous and I get $2000 worth of deposit every month. NetSpend also has terrible customer service. They don’t comprehend what you’re saying and a couple of them just didn’t consider it. Still, I’m satisfied with NetSpend. It’s convenient. I use the card to pay bills and purchase online.

My debit card was compromised yesterday and I still have the card in my possession. I had transferred all of my savings into the account yesterday (about $400). Someone somehow duplicated my card and went on a shopping spree. I immediately called Netspend to which I was told that they would close my account but there was nothing they could do for me until the transactions posted. They also then told me that I may get the money back pending an investigation. But this investigation would take 10-45 days!!!

I use NetSpend card to pay bills and make online purchases and their customer service could be better. Sometimes they can help but sometimes they can’t.

My mother has had an account with this company for 5 years and never had a problem until today. She called Netspend to let them know that there were charges that were coming out of her account every 10 minutes. They told her to close that account and go and purchase another card. She did that and that's where the trouble came in. She is now in the process of trying to identify her very own account not by information she used to open the account but through a public information system. They are asking her questions that she knows nothing about and they are holding her money. They keep telling her to call back in 24 hours then 48 hours and so on.

My eBay account was compromised. There was a charge of $69.69 taken out of my NetSpend account. I was sent 3 emails from eBay right after this transaction incurred that said the account was compromised by a third party. It stated that they cancelled the order. The email stated if charged contact your payment institution for refund. I called NetSpend, they cancelled my card, sent another one, gave me a number to contact eBay PayPal which I did. They referred me back to bank. Called NetSpend again and the agent released funds back to my account. Then a few days later NetSpend allowed them to force collect the 69.69 again when the card they originally collected on was cancelled. Then I called back. Opened a dispute. On May 9th NetSpend applied a provisional credit to my account.

My mom had NetSpend before I got it back in 2010. I was laid off from my job and I decided to close my bank account and get a NetSpend instead. Then, I learned the features of it and the benefits of getting the Social Security benefits early and getting paid early, which I’ve enjoyed overtime. And it helps you keep you from getting overdraft fees and the app makes it easier to send money to other people who also have NetSpend.

I have tried to get into my WU NetSpend acct. for at least a month or so now online. I was able to get into it before this but now it's telling me I have to download the app. I go to down load app. And it's telling me that the app. Isn't compatible with my Trio Stealth G4 10.1. What's going on?

I have been a Netspend customer for years and have never had a problem with my card until yesterday. I received a text alert that a purchase from Auto Zone in Bronx, NY for $97.39 was debited. I called right away as I didn't want any more of my money taken. I was told that evening that I had to wait until the charge settled before I could file a dispute. Now I have to send an email to request a courtesy credit to my account until the investigation is complete (2 weeks away). The problem I have with this is that there are pending transactions and the time it takes for a dispute, they will either decline or impose an overdraft fee when I tried to get this resolved promptly.

I’ve seen NetSpend on TV and I got in contact with them after I got a thing on my phone to take a survey. I was getting paper checks at that time and I wanted it on a card. Since I got NestSpend, I don't have cash sitting around. I also use them for making online purchases. I have MS and I can’t get out a lot. So, it's easier for me that way. At Christmas time, I get on Wish and Wish has got a lot of cheaper items. So, with NetSpend, I can get on Wish, order some free things and stuff that cost under $2, and have them shipped to my sisters.

I started dealing with NetSpend in 2008. A person I knew told me about it. NetSpend was local and I don’t really like dealing with banks per se and you pay faster. And I utilize the direct deposit. But right now, I’m waiting on the response from some disputes that I got going on. Somebody had used my card while I wasn’t around. I haven’t been able to do anything lately, but I do have an access to my card.

I received a prepaid card offer for my MINOR son today. He does not have any accounts online, nor an email address. When attempting to call customer service, it took me over 30 minutes and three different phone numbers to get through all the automated mumbo jumbo and on with a human. “George” had no answers for me as to what partners they work with to receive names and phone numbers of potential clients. He then assured me that my son will be marked as a minor in their system and will no longer receive mail from Netspend. I ask him how he can assure that when I didn’t give my son’s name, address, or the card number that was sent to him. He tells me that if we don’t activate the card, it will go “black” and will not be contacted again. How is that marking this card number as issued to a minor as opposed to it falling off their system because it was never activated? He again “assures” me he will not be contacted again.

My issue started on June 6th. I saw a text message that a charge I hadn't authorized was charged to my card. I called and was advised that we could close that account. I was concerned because there was a direct deposit due that night. I was then advised that I could get a new card and the money could be put on the new account. I was told to call to activate the card. When the card was activated I was told everything was set up. Early the next morning I received a text showing the direct deposit. I made 3 small purchases.

I've been with NetSpend for years and never had a problem up until 2018. I withdrew money several times over the course of 3 months for fuel purchases. The fuel I bought was bad, not enough to cause instant breakdown, but enough to cause problems over time. When my truck started having issues, I took it to a shop. They said the problem was bad fuel. I spoke with both gas stations I had made the withdrawals from for the fuel purchases & told me that since the fuel is not considered returnable, I would have to file a dispute with the card company to get refunds. Ok, fine, whatever... Netspend allowed me to file disputes for all ATM withdrawals that were used to purchase fuel.

I tried out NetSpend and eventually, I came to like it. It was a new product and I enjoyed its features and benefits. I have been with them since 2009 and since then, I’ve been able to do better because it accepts easy access, no red tape and no changes to have to go through to access my money. I just take my direct deposit off and do what I need to do. It’s as easy as going to an ATM and withdrawing my money. NetSpend is a very convenient way to manage your money and most people who don’t know about it are missing out but I try to spread the word.

Ok so I signed up for Netspend and went with the direct deposit which was advertised if you do it this way, you will get your money faster. Well, after confirming the card is activated, signed up for direct deposit and verified the numbers were correct, I never received my money early as advertised. Kinda wondering hmmm I hope it's not a sham...

Banks totally upset me because it’s all politics. I filed bankruptcy when I was getting divorced and they put me back on the check system. They were supposed to not come back on but they put themselves back on and at that point I decided I didn’t want to deal with them and I was not gonna have a bank account. So I looked for something else and I found Netspend. I got a card when my son was diagnosed with autism and he’s 19 now so it's been a long time. He got Social Security for disability and setting up direct deposit on the card was super easy. This last time, I got a card for me but they misspelled my name and it took them 20 days to get my name corrected. They said they couldn’t do anything until I got the card so when I got it, I told them and then they sent me another one. But I couldn’t do anything until then.

I got gas a couple times, even went inside and paid cashier not at the pump. But they still held 30 to 40 dollars extra but it was never returned to my card. This time I got a text as usual for all my spending and it said 168.42 available after 100.00 purchase at ProTech Auto which was correct except for my next purchase of 40.72 said my available balance was 27.70. Do the math on that. Where is the other 100 dollars? All I get is automation when I call about my account.

A friend introduced me to NetSpend in 2012 and at that time, I didn’t care too much for traditional banking so I liked what NetSpend had. They were sufficient enough for me and it’s been working ever since. Setting up the direct deposit was fairly easy and I can get paid a couple of days earlier. I don't have to go worry about having to go into a bank either. I can go to any ATM and get my money if I need to. Making online purchases or payments is also convenient. Having NetSpend is like getting to use a credit card. I also don’t have a lot of overdraft fees with NetSpend. When I would call my bank, they would tell me that because I spent $1 over, they have to charge me $35. I don't have that problem with NetSpend. In fact, they even give me $10 as a courtesy. It’s like when I have $800, they would give me an extra $10. That means something to me and I can’t get that from my bank.

I've had NetSpend for so long and I’ve managed my finances better since I started using it. I’m able to use it to pay bills and make online purchases, which is very convenient for me. I called their customer service team about a dispute and they were able to handle it in a very timely manner. It's been a great experience.