Netspend Reviews

I get paid less than 1 day early. Now I had to redo some bills. Hassled & unhappy, I was happy, then it changed out of nowhere. No warning, like I have extra money to play "spin when I get paid". I do not.

My account got closed, which I had my direct deposit going to now I have to wait 10 days to get my money, never mind the fact that the account that was closed was where all my money was. Dont use Netspend, go elsewhere and you wont regret it!!!

My name is Roger **, I went to get some money out the bank for my car insurance. NetSpend locked my account. I called and they've sent me to three to four reps and a supervisor. They hone tell me to send in documents to prove I'm not a fraud when I gave them my social and phone number. I'm pissed because I work hard for my money and they don't have the right to keep someone from spending their money. I want corporate number and I have bills to pay that they gonna have me late on. So they tell me they gonna mail me a check. I need my money now. So if you thinking about getting NETSPEND think twice before doing so.

I took a check that I received from State Farm to Check n Go to be cashed. Check was for 264.99$. After after fees from check cashing was less than that. Upon activation of my NetSpend card I find out that I'm not eligible for a card and that a refund check will be sent. This was On 08-12-19. It's now 08-17-19. I called and no refund check has been made yet????

I got a different rep 3 times. I was on hold for a total of 45 minutes. One of the reps sent to me to an automated system. I called to get the status of two cards. One is personal. One is for business. I say they both have my business address and been that way for years. The last rep tells me my card is blocked due to I have a business address. Next! I don't have time for lack of listening skills and lack of customer service. Do not accept a business address for almost five years and then block it without letting a customer know. Very unprofessional. The early deposits are convenient but I wait an extra day or two for quality service.

I am 74 years old. I got a Netspend card after my checking account was hacked and most of my money taken. The bank closed my checking to protect me. Netspend was a god send because now I can pay my bills from home. I can even transfer money from my savings account. It's a debit card with my name on it and use it as such. I have been reluctant to do any direct deposits. Netspend continuously sends me messages how easy it is to deposit checks with their app. Now the bank only lets me do 6 transfers a month from my savings; and it can take up to 3 days. I always have to keep that in mind because outside of banking hours I can't get cash. Friday I didn't make it to the bank, but as luck would have it I received a check from the class action lawsuit against BP. I verified it was a legitimate check and I can cash it at my grocery store. But I was really tired, have no food and no ride to the store.

It has been more than five years that I've been with NetSpend and so far, everything is fine. It’s accessible and I don’t get overdraft fees. I get my direct deposit early and it’s very easy to use online. My interactions with their reps have been great. Their responses are prompt and they fix my problems.

I have been using Netspend for years and it just meets my financial needs very well. The very few times that I have had to contact them about anything, they have been very prompt and assistive when needed a request for answers to question is presented.

I’m a truck driver and I have used NetSpend as my debit/credit access money thing since around 2003. I cringe to call NetSpend because I would get somebody who’s gonna tell me that her name is Elizabeth in some strange, twisted Punjabi dialect. I hate call centers overseas. I don’t begrudge anybody overseas making a living but we have enough people in United States that could use a job. Also, we have a different way of life and a different way of speaking in the United States. So, there’s a language barrier. Moreover, when I’m speaking to an American, I can get what I want quickly. I don’t have to go through six layers of apologies, which is what you get when you talk to these people. It seems like every other word is an apology and that’s the worst of it.

Received what is packaged to resemble a new credit card, complete with name and expiration. It is called Netspend and we received it shortly after applying for student loans under “Nelnet”. The name was simple enough we had to look closely at it. We never asked for it and it’s a prime way someone could use your identity. Shady practices.

I unfortunately received this card as a birthday gift in June. I have yet to be able to use it, because it is impossible to activate it! Every card that I have ever gotten has been a matter of going online, typing in the number and done. This one requires registration, social security numbers and all personal information. I refuse to give out my personal information to activate a gift card-really???! I called previously and was told that it was activated via phone. But again--- not!!!! I’m letting the person know who paid for this that it is a total waste of money and NEVER to buy it again.

This is by far the worst company I have ever dealt with! My friend bought a Netspend prepaid card as a gift for me and put $50 on it. When I called to activate it I found out there were two options: A) I could get limited access and use it in stores only. B) I could get full access and use it wherever and however I wanted. I was going to use it to pay a bill online so I decided to go with option B.

When I did an Internet search, NetSpend was one of the first that popped out and I just stuck with it. I use it very often. For every purchase or if anything has been withdrawn from my account, I have an alert in text, and that helps me manage my finances better. I just wish that there was a different way to load, but it seems like they accommodate a lot of locations.

This company is useless. I bought a debit card while on the road work because there is no Chase banks near Sturgis SD and I needed to pay bills. I was told by 2 employees that my card was restricted and they needed to verify my id and that I could send my driver's license in and that would be acceptable because I don't have my social security card on me while on the road working. After sending my id in the second time because the first person I talked to gave me the wrong info to send it to their reply was that they needed to see my social security card and mail from my home. Nothing close to what the other 2 employees stated.

It has been a good experience having NetSpend behind me. I went with it wanting to get direct deposit from my social security. Now, I get my funds two days quicker so that helps. I’ve been a customer for six years and I've used the card everywhere I go and making online purchases. I also like being able to do reloads, which is very easy. I just don't like that it costs $3. And then, when I had charges put on my card that I didn't approve of, I got my money back through NetSpend customer service so that was really beneficial.

I had Netspend card for years, while im in vacation out of country i tried to check my account but they blocked my account, i sent a lot of documents and finally they closed my all account. My all bills was pay there my salary goes there, they mess everything, STAY AWAY THIS COMPANY. THEY ARE HORRIBLE.

I first heard of NetSpend online and I’ve been with them for over 10 years. My social security goes on it every month three days early and I love that. I’ve had fraud happen more than once but they’ve taken care of charges that weren’t mine and they’ve gotten cards out to me immediately. NetSpend is very convenient and I’ve recommended it to many people.

I was working for The B-12 Store and they no longer wanna do the paper check. So, they signed for the NetSpend card but I can take it to any job that I go to and I can load it when I have cash on my own. I got my Anytime Alerts on so I see any time money is deposited or withdrawn. Also, I can make online purchases but the bill pay on NetSpend doesn’t work on my end. Nevertheless, the interactions with their team were very good.

I had an issue with a fraudulent charge made on my debit card. The purchase was made out of state. I explained this to Netspend who then told me to file a claim and order a new card. I was told the claim could take anywhere from two weeks to 45 days or more. I filed on July 5, 2019. I called back on August 2, 2019 to find out the status of my claim and was informed that I needed to file a new claim. I feel like they are playing games with my money and giving me the run around. I will no longer be doing business with them and I don't recommend you do either.

A customer service rep had locked my card due to an unauthorized purchase. I was extremely upset. Everything I had was on that card. I talked to another customer service rep and supervisor. They did what they could to rectify the situation, waived the fees it would cost for a replacement card and to top it off they sent my card through UPS to assure that I would receive my card. This happen on a Tuesday. I received my card today on a Friday. What you have shown me is you took into consideration my situation. I thank you guys???

These cards are nearly impossible to activate, require hours of work - including submitting a utility bill, a government issued id, etc. This is a reckless invasion for a simple reloadable card. No major store should sell these - the outside package falsely proclaims the ease of activation, including "no surprises." That is not true. No one should purchase these cards for any purpose.

I've had NetSpend for two years. It's been decent...nothing special, but nothing to complain about, until today. Three or four months ago my debit card gave out, So I called in a replacement and chopped up my old one. Today a dozen charges showed up on my statement from the other side of the country. (They know where I live) I was not notified of this even though there were about about 10 denied withdrawal fees. I had to find out myself when my card was declined at the grocery store.

I want to use it because I’ve always wanted to have a card but I'm scared of it being a scam. Because it's better to do it face to face than doing everything online. Like I just want to know if it's a scam or if not because wanting my SS and the back of my ID seems kinda strange but then again I've never had one before.

Dumb ** company closed my account with No warning, they never notified me what so ever. I called twice both representatives lied to me saying my money can be sent to me through MoneyGram. Come to find out it was a lie. Netspend is unprofessional at times.

NetSpend was just a card that was available at the time and I needed one. I picked it up at a grocery store and I have been dealing with them for quite some time. It’s a decent card. I just switched accounts and got a new card but I’ve been using their services for eight years. The reload locations are not freely listed and I don’t know where they are so I usually go to a store to deposit money into it. Most of the time, it’s just a wait of 15 minutes.

I recently joined my direct deposit to Netspend on my wife’s account considering she had it for years without problem. Last Friday 7/26/19 I was supposed to be paid and never received the direct deposit. Turns out Netspend put my money into someone else’s account!!! I called Friday, Monday, Tuesday and this morning and nobody can provide answers. They keep giving me the woman’s name of the account my check is in and her account number telling me I must be related to this person. Ugh!!!

I got NetSpend and I like it because of the points that I get with Speedway when I do reloads and direct deposits. I actually get free gas, which is wonderful. The only downside with NetSpend is over the last few years, I’ve had issues and disputes that I’ve had to call the dispute department at NetSpend. I don’t know if they changed their dispute department or the way they’ve handled their customer service in disputes, but that needs work. Other than that, I use the card for online purchases and for paying bills for the most part, except sometimes when I'm not able to use it to make purchases ‘cause they won’t accept it. The direct deposit is an easy process, too.

I took $200 out the atm on Friday. I used my card again at Coat Factory. My total was $101.69 then I used my card at Family Dollar. I spend $197.66. On Sat I went to Ace check checking and took off $300. I tried to use my card and it told me I exceeded my spending limit. I called Netspend and they told me I could use my card after 12:01am. I then tried the next day around 8am at an atm and it said the same thing. That I exceeded the spending limit. I called Netspend and was told the systems were down. I tried an atm later and it still said I exceeded my limit.

NetSpend was the first prepaid option that I came to and managing my finances has been great because I can keep track of it all. It’s convenient paying bills and making purchases online but for some reason, NetSpend put a limit on what I can load and none of it makes any sense to me. Still, their customer service was good when I had to contact them.

I began using Netspend about 9 years ago when I was receiving a tax refund and the card was offered for a faster return. Since then I've used the card daily. I have my weekly direct deposits sent into this account as well as other loans and transactions. Now 2 weeks ago a loan was deposited and I used these funds to pay for some expenses. My regular paycheck went into my account like normal and everything was fine for another 6 days. Suddenly I'm at the gas station with a balance of over 1000 and my 30.00 purchase is declined. I received an email saying to contact customer service because there may be a problem with my account.

I was tired of banks taking my damn money. I tried NetSpend and I have my card for about 10 years now. It's easier to manage my finances with it and I get my disability check early. Though sometimes I don't get it on time and I'd be really mad. I also don't like the 9.95 a month fee because I've used it for so long. And recently, I had somebody steal my account information off my card and they used it on Amazon. They were only two hours away from where I stood but I was using my card at the same time. But NetSpend gave my money back.

Hi, I just wanted to say that I have never been able to use my account, it's been locked for no reason, which is very stressful. I called the number on the back of my card and it does nothing to help. Please, instead of using automated voice calls, please actually talk to your customers. My account has been locked for no reason. No reason at all. NetSpend, please let me know WHY I have been locked and how how I can get back in.

Netspend is the best prepaid card to have. You get your money early and you can’t spend anything you don’t have. You don’t have to worry about being in debt with overdrawn purchases. I have had the card since 2010 and what I like about it is that I get paid on Fridays but I actually get my deposit on Tuesday night. That’s the number one reason why I stayed with them for so long because I get my money before time. I also love that I could pay the $5 monthly fee and I can use the card as much as I want to. When you go to other companies, they charge ¢60 or ¢25 when you’re using your card. Plus, dealing with their customer service has been wonderful. Whatever problem I have, they always seem to resolve it quickly.

I just wasted an hour on the phone (54 minutes of that hour was me sitting on hold waiting for the rep to get a manager) with customer service. On 7/1 I changed to the Monthly Fee Plan for $9.95 and Netspend deducted that $9.95 from my account. No problem. After making my initial deposit and planning out my bills that night, I realized that the amount of transactions I would be running is far less than 10 and at $1.00 per transaction for the Pay As You Go plan, I decided that the Pay As You Go plan makes more sense.

It is such a shame that hundreds of us put our trust into these prepaid cards banks, everything was running smoothly as if I had my own checkings, just like any other bank you entrust them with your life savings...The minute something so simple as a Refund to my account for a tool that cost me several thousands! I made the mistake of using Netspend to trust with the refund money. They completely froze my accounts and the thousands of dollars I had chosen to trust them with. I spoke to many representatives. Was told 24 hours to fix the problem then I was told that proof of the refund (receipt) was not valid although I had the merchant on the other line with them trying to help with the transactions to resolve the issue. Didn't get me anywhere. Now I'm going homeless. Thanks to Netspend and I’m left with no moneys to feed my children.

Have had nothing but problems trying to use my Netspend Visa prepaid card. First they charge you to load money onto it then they charge you for every transaction. I paid 43 dollars the other day and went to Ross and tried to use my card. It would only let me use $33.90. I took the merchandise back two days later and Ross credited my accountants $21.23. I then tried to use my card at Sally's and it declined. I called Netspend's number and was told I have 21.33 on my card I could use. I went to Walmart and tried to make a purchase of under $20 and again it was declined. I will never put another dime on this card. In my opinion they stoled my money. BEWARE PEOPLE!!! THEY ARE SO DISHONEST.

I've seen Netspend on a TV ad, and when I was working, my employer recommended it. I opted for Netspend because I had trouble with regular banks. My bank accounts were always getting hacked, so I didn't know if I was gonna get paid the same day or what was happening. Using Netspend now, I know where exactly the money's going and when it's coming in. It's also good when used to pay bills and make purchases online because I don't have to worry about anything. If I have a problem, I can call and they take action immediately. I don't have to do certain things like a regular bank. I have access to my statements online, and I'm able to use their reload locations, too. It's an easy process and they're right off the block. I only go to one of the locations because the other two take up to two days when you load the card. With the one that I go to, it's on your card within 15 minutes.

I have been a customer of Ace for almost 3 years. I have had more problems with customer service since they merged with NetSpend than I can handle. And this last one took the cake. I asked to speak to a Supervisor because on March 14 of this year I received a letter saying that they charged off my account for not paying my overdraft for 90 days. I was livid. Impossible. I told them considering I am on Social Security and receive 2 deposits monthly. I had to argue for a week just to get someone to actually hear the words I was speaking and look into the matter instead of chiming on and on about my poor financial habits that if I don't pay it back within 24 hours they have a right to shut off my account???? What?!

I was graduating and wanted to put money on a NetSpend card to get us a car. A friend told me about it and I've had the card for 11 years now. Generally, I use the direct deposit. Paying the bills and making purchases online using the card is convenient.

I have used my NetSpend card to pay bills or make purchases online and it’s been very inconvenient. They would charge me if I do something online, on the point of sale. They also have a monthly charge if you don’t spend a certain amount, if you don’t have direct deposit or any of that. And when I did something through 1800 Flowers, it was a horrible experience. They refunded my money, but NetSpend would not give my money back. They said that 1800 Flowers had to send this, had to say that, and had to put on a letterhead. But they clearly saw 1800 Flowers give the transaction number and 1800 Flowers did all of what they asked but NetSpend said they never received the letterhead, so I had to keep calling 1800 Flowers again to get it.

Filed a claim almost a month ago. Waited 2 weeks and still there was no update on my case. Was told I need to fill out additional paperwork and fax it in. (Just another way of them delaying the process) Completed the paperwork. Fax it in. Was told I would have an update in 10 days. If they couldn't complete their investigation in ten days and needed more time they will give me a provisional credit and let me know they need more time. Well it's been almost 45 days and I'm still waiting to get my hard earn money back. It doesn't take them long at all to charge you an overdraft fee, yet it taking them forever to give me my money back. Stay away from NetSpend. They are known for this stress.

I’ve been with Netspend for so long. I get paid two days earlier with the card. And since having it, I’ve paid some things earlier than the due date. I love that. I also use their reload location. I got one right down the street where I live. Also, their team has been great. They answered the questions promptly and quickly. When I had a problem with an unauthorized transaction with my card, they got right on to it.

I CAN'T ACCESS MY CARD. YOU GUYS BLOCKED ME FROM EVERYTHING. I JUST NEED A REFUND OR SOMETHING OR ACCESS TO MY ACCOUNT. I tried calling every number related to you guys they don't work. I tried emailing you guys y'all don't respond. The police is the next step.

I have previously posted a review here detailing my issues with Netspend delaying my direct deposits. The issue seemed to be fixed with my next two direct deposits, however, yet again, my paycheck is nowhere to be found. I’m not even going to bother calling customer service because all I ever get from them is a bunch of ** non-answers. I’m so beyond done with this company I can’t even see straight. Just stay away from Netspend. They’re not worth the headache.

Netspend is nothing but a bunch of lazy criminals that will alert you that there's possible fraud on your account but then they let the charges go through EVEN AFTER BEING DISPUTED! They parrot rhetoric from a screen and just give you the run around. Let the buyer beware!!!! You will not recover your money in the event of fraud!! It will fall on deaf ears!!! Criminals!!!!

I like the fact that with NetSpend, I get my pay a day or two earlier, and it’s reliable. It’s always there and the reps are great people. I have already recommended it to a whole bunch of people.

Since January I have received my check in the Tuesday before my actual payday which is Thursday at 12:06 pm. It’s now 7:49pm and I haven’t been paid yet. Now I’m worried reading these other reviews. I called and the rep can’t see my deposit however I have confirmed that payroll was completed in time by HR.

OK so I recently had to dispute a duplicate charge on my account. My credit card payment went through twice instead of a single payment. I noticed the issue, called my credit card company and they didn't see two payments on their end. I knew to call them first because I worked for Chase for years, always call the merchant first. So next step was to call Netspend.

Bought a Netspend card, at first I loaded $20. Used it once for $8.99. Then my card balance was 0. Then I tried calling. No one answers and all you get is a auto recorded message. Then I add another $22 a charge of $15.99 I did not authorize. I called to customer service. They closed my card. I get a text that I was refunded money. So I try calling customer service again and no real picks up the phone. When I talked to someone before they said I had to wait until they researched it several days to get my money back? Plus they charged me for the transaction? I feel ripped off! They should have immediately refunded my money. I reported them to the Texas State Attorney because I’m a disabled veteran in a wheelchair and that money was for medical medicine I needed.

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Banks charge you $35 if you're 10 cents overdrawn. With NetSpend, they don't do that. Also, you get paid two days faster which I really like. Having it has helped me manage my finances better because if you don’t have any money on the card, you can’t use it. The online features are great, too. One thing I wish they'd bring back is the purchase cushion. We no longer have overdraft protection which really sucks. The online site is all about the rewards, how you get a 10% cashback if you use your card. I really like that. I also really like the FlashPay feature. It’s a really user-friendly system to me. They have all your debits and credits there, and they also have some type of budget system. Though I don’t like that they charge a fee if I want to load the card, I find it very easy to make purchases online.

My Netspend card account was great until I misplaced my card. Immediately I went into the location where I received the card and was told that I just needed to purchase a new card and transfer my funds. So that is what I did so that I would have access to my funds while I wait for a new card for my original account. I was never able to transfer all of my funds over so I had to make small transfers any time I needed money. Well this worked great until I reached a transfer limit that I was never informed of (also written nowhere on the site).

I buy and card out of a Walgreens store just to load some quick cash to send to my mother who is stranded! And I load the card with 150.00 thinking it will work like any other card...Green Dot etc! NOT!!! I go to active the card. I run into some troubles, so I speak with a representative who had no idea on how to do her job! Then she says in order to activate I have to send a photo ID, Social Security card, and proof of address (Utility bill) WHAT???! I don't want an acct with you. I Just want to use this card to send my mother money since she has Netspend. I immediately ask for a supervisor.... She goes on to say I would need to do so by law.

I’ve had a NetSpend card since 2005 and I’ve had direct deposit ever since. I love my direct deposit because I get paid earlier than everybody else. I tried to sign up for the Flare account, and they said that I couldn’t do it because I had more cards on my account so I just stuck with the ACE. Netspend's team knows me by name and I love them. I've recommended Netspend to several friends of mine.

Bought a prepaid card 2 hrs ago from Walmart. Added $40, go home to activate the card. Try online, says call customer support. I call and told I'm ineligible. I asked why, and they don't know. Now I'm stuck waiting for a refund check to be mailed and should receive it within 10 business days. Seriously ridiculous.

I've been using a Netspend card for years, because i hate banks. I always just added money to it for bills or if I wanted to purchase something online. Just today I tried to pay my rent with an e-check (cheapest way to do it). Netspend declined the check for being 4 cents short and charged me a dollar fee on top of it. Not to mention having to load it 3 times. $3.95 charge for each $500, so basically $12 I spent just to load the damn thing. Also keep in mind I have a pending deposit to be added to my account tomorrow. I'm highly upset with this company and i probably will just close my account. No telling how much my landlord will charge for a return check fee. All this over 4 cents, really Netspend?

I've had the NetSpend card for years and I like the convenience of being able to manage my finances with it. Some people are great, though some have not been great like any other call center. Still, I have stuck with them this long so I'm happy with the service.

I’m supposed to get paid on Friday. Well Thursday at 12 midnight. But with Netspend I’ve gotten it 2 days earlier. I get it on Wed at 4:36 pm every week except for this week. What’s going on? I need my money, I have bills to pay.

So let me start by saying, if you have a problem...don’t call them. I receive direct deposit the same day, the same hour 80% of the time. But now? My payroll direct deposit is nowhere to be found. I have verified that it has been sent to Meta Bank (Netspend) and Netspend is saying they don’t have it. Obviously someone besides me has it, I’ve verified with my employer that the money has been sent. But Netspend is saying otherwise. I am so sick of this, I’ve reached out to Netspend; they keep giving me the run-around. I’ve emailed and called.

The debit card was loaded at 12/11/18. To activate the card you have to call 800 number. On 7/9/19 I called and was told that card was expired. It took me a few hours to talk to rep and get card activated, because every time rep put me on hold I was disconnected and had to start over. I was charged $5.95 times 4 for not using a card, even agreement says it can be charged only after 90 days, but in real life it was charged on 60 days. Rep said even it says in Agreement 90 days but they charge in 60 days. When I asked to talk to supervisor he put me on hold for 4 hours. My advice: if you can stay away from this card!!! To place a review I have to provide star-rating and system does not accept zero stars, so I mark one. But my rating is zero!

I've been with NetSpend since 2006. It was really popular at the time I got it first. I wanted to try it myself and I did, and I was happy with it. But I think they have me as if I just became a member because I got a new card, which I don’t like. But I like the fact that I get my check early. They give like a little $10 spending thing. My girlfriends told me they have a new feature where if you’ve been with them for a while and you have established good direct deposit with them, if you need something like food, if you try to use your card, they will let you use it. But of course, they will charge you. But that would be no different than borrowing money from somebody. Other than that, the NetSpend team have been knowledgeable and helping. I use the card almost everyday and I’ve enjoyed it. I also love the fact that you can customize your card. That makes it really good. I’m waiting on a card to come right now because I lost my NetSpend card.

Somebody told me about the Western Union NetSpend. He told me to go online, and I went online and found it. I set myself up and got a card. I've been using it ever since, for several years. And I like Western Union. I use them a lot and since NetSpend was partnered with them it made it easy for me do Western Union transfers and also, we receive Western Union transfers and put the tracking number on my log in when I log in. And so the money goes there. I don’t have to go through an agent to get it.

My Netspend account was closed out. NO WARNING, NO LETTER NOTHING.. It left me stranded not able to get gas for my car and missing 3 days of work so far, NO PAY. My direct deposit from my job was then rejected causing major issues with all of my bills, my mortgage being #1. This is horrible and I will not stand for it, PLEASE HELP. I NEED MY MONEY NOW!!!!

When I initially contacted Netspend, they wanted me to send in my information, my birth certificate, and social security. So they checked all of the credentials. I use NetSpend all the time. I’ve never had any late payments. Even when there was a issue about a year ago, I didn’t have any delays. My pay has always been on time or two or three days early. Their customer service team is always very helpful. I’ve been with them for well over five years. So, I like it. I also recommend them to people.

Some people recommended it, so I just signed up for the Netspend debit card. I cannot see any advantage over the debit card I use for my bank checking account. I never have to add anything more than already deposited from my salary and there are no processing fees.

Put a small amount of money on a card and couldn't use it in store or online and it was activated, never had a problem with prepaid card companies before until I used this company. Won't use these people ever again. 0 stars in my book.

Do not use this card. I had a an account. I liked the account because I could get my check direct deposited earlier than my actual payday. I recently had my card stolen and reported it. I also filed a dispute claim. I never received my new card. Thank God I had the original card I was sent out with my name on it so it could be used while I waited for my new card. Just 2 days ago they decided to close my account without notifying me. When I called I was told that my account was closed due to suspicious activity. Well no mystery my card was stolen. I have all my money on the card so now I have no money with small children and no gas to get to work, until they send out my check. Oh and I was treated like a criminal and not a customer. Horrible scripted customer service outsourced overseas. PLEASE DO NOT USE NETSPEND. They will put you in a major bind, and it can be life altering!!!!

Terrible experience. I will never purchase cards from this company again. They are not open 24/7 or on holidays. I purchased 2 cards, one for my daughter and one for my son on 7/4. My daughter needed hers the next day for a trip out of state. I was provided a code and asked to upload a document to establish their identity and a list was provided as to what documents were acceptable - US State Issued ID; Social Security Card; Birth Certificate, etc. I uploaded my son's driver's license with the link provided and it is the next day just after 11am and they are not showing the driver's license and he cannot use the card at all. So their statement that the card will be limited prior to identity is WRONG. You can't use it at all. They had me resend his driver's license by email.

Far Far away, is a place in the forgotten portals of time, where customer service was born. Where people who wanted to make a difference actually are trained to do so. And then, there's Netspend. I've been a loyal customer for 9 years. During that time, I have had overdraft protection. And, I can say that there were times I actually needed it. Netspend came through and the fees were manageable. Not like a regular bank, where you could wind up having numerous fees on top of fees for one transaction gone bad.

I always get my direct deposits by 11:00pm Eastern. My workers comp was supposed to be deposited 7/3 and it’s now 3:20 on 7/4 and now my holiday plans are cancelled because I didn’t get my deposit. I verified that the payment was sent out in time.

I've been a member of Netspend for over 10 years, numerous accounts all of a sudden my accounts were closed abruptly no warning or anything. I can't access my funds, my direct deposit was rejected. Now I'm sitting here the day before a holiday ** OUT No access to my money. Then to add insult to injury told I have to wait 10 days for a check to be issued for the money in my account. Spoke to a supervisor by the name of Leo who gave me this code that refers to his notes in the system **. I have NEVER IN MY LIFE had such a thing to happen. This is not how you treat customers.

I got this card for a one time use. I put money on the card tried to activate the card and was unable to activate the card. I was told to call customer service in which they were closed. I called the next morning and was told I was ineligible for a Netspend card. I do not understand how I am ineligible for a prepaid card that I loaded money on for one time usage. They tell me they will close the account and send me a check. No I want my money. They better override the system so I can get my money. Been on hold over 30 minutes waiting on a supervisor - this bull. I suggest never using Netspend. If I could give them zero I would.

They took my kid's SSI balance of 908.36. Gave me a complete runaround to find out why was my card blocked then unblocked with a balance of 0.00. Now I have no money to provide for my disabled children because they sent my money to someone whom they’ve said sent them a letter regarding needing all of my remaining money from my account!!! I’m so frustrated. I can’t feed my children because all my money is jointed to this account. I have been calling them all day waiting on a supervisor or Manager to help me. Every time I call I’m waiting hours for a supervisor or manager. Then once they answer they tell me to wait while they look to see what they can do then they disconnects my call.

Terrible wait hour on the phone. Nobody can give a direct answer, terrible business habits, comply don't answer you back. Supervisor don't know anything, very unprofessional, for last three day spend on the phone waiting to speak to someone 2 hours.

I contacted NetSpend for the earlier payday, got them, and stuck with them. I’ve had some other prepaid companies in the past and I have a traditional banking account as well, but I still kept my NetSpend card. Getting paid earlier has been handy when I have emergencies. It’s also great if I’m running low. I love the convenience of NetSpend, the early day, the emails, having awareness of my account, and being able to have access to a prepaid card that I can load when I need to. Plus, my interactions with their team has been pretty good.

I've lost one of my NetSpend cards they told me that I would have it by a certain date and I still have not received it and they are charging me money to transfer to another account that I have with them. I have never dealt with a company like this. It is the worst company to have a card with. I am switching to Chime which I already have activated my card. I just got to transfer my direct deposit information. I do not recommend that spend it all and I recommend anyone who has it to get rid of it. And I would leave -5 Stars if it was possible.

I do like the card but the deposit times are frustrating. My complaint is my job release my check on Thursday evening at 5 o'clock California time. I usually get it in my bank account 3am on Sunday morning. But now that I let it go into my Netspend account I get it at my 8 almost 9PM on Sunday night. I talked to someone in corporate office who was a nice. But I was attracted to the 2 day early pitch which I pay but I only get my check a few hours earlier. I guess I can save my money and let it go into my bank account free of charge since I'm not getting it any faster. There are some positive things about the card but the 2 day earlier pitch need to be changed. Just frustrated, waiting on my money to hit the card at this time.

A relative of mine told me that Netspend was a way to get paid quicker and easily manage my money a little bit better. And at the time, NetSpend was very much present so it was easier for me to obtain a card. Aside from getting paid earlier with Netspend, I’m also able to physically see my money and keep track of my spendings a lot quicker with the Anytime Alerts. The app is very easy to navigate and understand everything that’s on there. I like their reload and direct deposit options as well, but there should be more locations where you can reload.

A friend said that NetSpend worked for her and recommended them. I tried them out and just kept them for a long time. I don’t carry cash and just put it into the card. Having it helps when I budget myself. I use it to pay bills and make online purchases, which is a convenient process, but when I get double-charged, it takes a while to get my money back. However, when I call customer service, they help me. Their team is very helpful. NetSpend gave me the satisfaction to answers that I needed. I like them and would recommend them to others.

I have not received my direct deposit.. It has never arrived two days early.. My account is overdrawn at this very moment due to this. My check stub clearly indicates my money was deposited and yet at 3:15am my account is still negative and my car payment and cell phone bills are due come out.. I am very disappointed. I will be closing this account.

Twice Amazon has taken funds from my card for cancelled items, such as their Prime's add-on channels. Yesterday 6/26/19 Amazon started refunding my monies not 1 lump sum but 10. NS disabled card because of the refunds coming in in such a manner, which makes no sense. There is proof that Amazon took the money, but putting it back triggers a hold on my card!.

I would never use this card again. They want all your personal info. Social security number over phone. I got for my daughter to use. They ask for all personal info. Not happening over phone. Then every time use card they charge. What is that? I am so upset with this card, would never use it again. They are a fraud. Be aware before you use any card with these people!!!

I have been using NetSpend for the past 15 years and now when I make schedule a DCH automatic payment NetSpend tells me that they will not pay it and I have to call them to let them know I need it paid!! Also the convenient 2 day early pay is NO LONGER. All of a sudden I get paid the day before my payday. Not good! $5 monthly fee and ATM fees are not helpful as well. So I am now moving my business elsewhere (Chime). Hopefully they will be much better. So long NETSPEND.

BEWARE, getting your paycheck via direct deposit with Netspend a few hours early is just not worth it. At some point, they can and will block your account, cancel your debit cards and then close your account leaving you with absolutely no access to your money. They do this completely without your knowledge or consent and restrict you from your hard earned money. For example, I had a number of suspicious charges on my account recently. Netspend took the time to investigate and ultimately sided with me (I have all of this in writing from them). The suspicious charges were credited back to me within a few days.

I never had any issues with Netspend until March of 2018 when I had to submit a dispute for merchandise I never received. I submitted an email and documentation proving that I never received the merchandise from the merchant. After three weeks I received an email from Netspend stating that no error was found I would not receive an account credit. This was for only $74.

I don't have a problem with my payroll check being there on time, but I do have a problem when someone transfers money from their personal bank account to my Netspend. They keep turning me in circles, back and forth. I think I'm about to close my account and go back to regular banking, at least I didn't have any problems with transfers when I was with a regular bank such as US Bank.

I wanted to give ZERO STARS. Terrible. Been a member for almost 10 yrs.. After the experience I've had in the last 72hrs I will be taking my business elsewhere, Customer service and Management are a joke.. I'm on vacation with no access to my money that I ** earn and I've talked to at least 6 different reps and one manager and NOTHING. Take your business elsewhere..

I started using the Brinks Prepaid Mastercard which is also Netspend. I started with a regular Brinks card and then in April of 2019 I switched to what is called an All Money Access. No issues initially with the card. I would receive my pay two days early as promoted. However, once I switched to All Money Access I noticed my deposit would be at 8 pm instead of 100 pm. But still two days early. There is a catch in which you do not find out until of course you are in the center of it. If your two day early falls on a Friday..you will not receive. This is coming from a person who has received two days early..maybe not at same time...but two days early consistently. Please note, I am always paid Mon-Thurs. Mostly my two day early would fall on Wed/Thurs.

I've had Netspend for a while and everything is good every time they're calling me at the customer service. Every time I need something or if something is swiped, they take my business good. I like their anytime alerts and nobody else got that. I tell a lot of people that this card is good. But Netspend's card is not up-to-date. I have a PayPal debit card that's prepaid and it got the chip. If that can’t be fixed then I’m gone. I also do direct deposit with Netspend, and my paycheck comes directly on to the card, but I pay $9.99 every month. Why am I paying $9.99 when other people’s debit card is free? My PayPal card is free to use in all of that, and it has a couple of ATMs that’s free. So right now, I’m looking into different options because of that. But everything else is great.

I've had NetSpend for over five years and will just put all my money into my credit union. This bank used to be excellent at making direct deposits around the same time every pay period. Now NetSpend is a complete joke. I've had the same issue before with them making my deposit on Thursday instead of Wednesday, but when my kids are hungry and my check doesn't show up, there's a problem.

If I could give a negative rating I would. Took my mother over a week and 18 different faxes of documents for 3 separate accounts and about 40 phone calls (not a exaggeration) just to activate a few prepaid cards she was using so she wouldn't have to carry cash after cashing a check (important because she's elderly and more of a risk to be robbed). She was told over and over the issue would be solved within 6 business hours and it took over a week. She was told even though they had the correct documents for one card they couldn't activate the cards without the same documents 3 separate times for something that was already in their computer system. She spoke to 2 different supervisors Elvis and Gei and still got nothing resolved until I called with her the second time and insisted not very nicely it be done. Completely ridiculous way to do business and treat an elderly woman.

I went Netspend because I initially needed it for a transaction. That company made me get one. Plus with Netspend, you get paid a little earlier. I had direct deposit with them and I would also reload sometimes. But that was not often because I didn’t like how I had to pay $3 worth of fees to reload. The locations, on the other hand, are convenient. However, when I got laid off, I didn’t know they were trying to put my severance on my Netspend card and Netspend placed a hold on it and sent my funds back to the bank. That made me end the 10-year relationship. Their team couldn’t help either. But everybody had always been nice.

I've had NetSpend for over five years now. They give me the money days ahead. Also, they text to tell you where you waste your money and how much is left. When I lost my card, the rep helped me and they told me that it would take 7 to 10 days for the card to arrive. But I got my new card right before the seven days. I was having trouble the other day with the $10 overdraft, but it finally went through, but it only gave me $6.

I was supposed to get my money deposited Friday through Netspend. My employer banks through them. I have not received my money. My truck payment is due and they have turned my truck off. I need answers. This is ridiculous. I have not been able to get to work or nothing unfair, non justifiable that has put my bill behind. No paycheck this week. I need answers!!!!

I had a NetSpend card for over 5 years. I used it for online purchases and business purchases. It was linked to my PayPal account and my bank account. I averaged over $2000 a month in transactions. When I logged in to my account one morning, my balance was $0 and my savings account was gone. Numerous calls to an obviously overseas call center, I was told my account was closed for security reasons that would never be explained to me. My money was returned via check with no explanation. What a ridiculous joke of a company! Being a subsidiary of TYSYS, I in turn canceled their overpriced and poorly administered credit card service at my business. My experience with my money says "STAY AWAY"! This is not a reputable company.

About 10 years ago, I received a letter from the IRS saying that they were going to start depositing into checking accounts. They suggested NetSpend and I’ve continued. With Netspend, I don’t overdraft except for the $100 that I miss now. Sometimes, we make mistakes and overdraw our account. The banks charge $35 and with NetSpend, if it’s not there, they don’t do it. I also get a very low fee for the monthly and I get my social security a week early. It’s been good with Netspend. They are courteous and quick. I love Netspend and I always recommend it.

I went to Check 'n Go to cash an IRS refund check that I could not deposit because it was made out to both my husband and me and he is out of town and will not be back for quite a while. I went around and around with my bank and gave up. Check 'n Go cashed my check for a nice little fee. They gave me some in cash and the rest of the money on a card that is run by NetSpend. I could see that there was a enough money to have gone on and given me the cash and I could have deposited it into my account. The amount on the card is an odd amount of money and ATMs won't let you take it out. They only will work in multiples of 20s.

They were completely unprofessional. I was on the phone for a continuous 6 months. That's how long they've held my money hostage. Then after sending them all the required documents an evil associate ordered a replacement card without my consent. Didn't even say he was going to do that. That's just evil. NEVER USE THIS CARD. YOU WILL REGRET IT.

I received a Netspend Prepaid Mastercard even though I did not apply for it. When I tried calling their customer service number I was not able to get through the automation. Has someone faced the same issue? What should be done?

I’ve been with Netspend for over two years. I get my direct deposit early with it, but their fees are a little higher. I get a charge fee for deposits. If I had to do a deposit, I get a fee to make withdrawals. I also get a fee sometimes when I use it online. I had a bad experience with Netspend’s customer service. I couldn’t understand them and there was no help. I had $37 taken out of my account and I haven’t seen nothing on that. So I tend not to interact with them. I'd recommend Netspend, but try not to use it.

NetSpend was recommended for my SSI deposit and I've been with them since eons ago. Though it takes 20 years to get a hold of them, I've had a good experience with their reps. Once I get to them, customer service is really good. Since getting my NetSpend, I've been liking how I have a listing of what I have, what I've done and what I can't do. The fact that it's linked up with PayPal makes it even better. While I wish they would come out with a chip card, I like the security that the card provides. Using it to pay bills online has been very convenient too. I also use their reload locations consistently and since I live in a city, it has been easier to do that.

Netspend sends my direct deposits earlier than a traditional banking institution would and I utilize it for that service. They have virtual credit cards that you can use on certain websites that you possibly don't trust, and then you can delete the card so you don't have any fraudulent transactions after the fact. They have the full picture card that you can do. So, me and my husband's pictures are on the front of the card but it was delayed up until the beginning of this year. A contractor got a deposit from me for $2,080 for a patio that was gonna be built in my backyard, and the contractor never showed back up after the deposit was made. I spoke with Netspend and let them know that there was a breach of contract, and they were doing an investigation. I got the investigation paperwork back and they said that the charge was validated. So unfortunately, I have to work with small claims court to get the money back.

For a while, I couldn't get a bank account because I've had a negative balance that closed on another bank account. Netspend helped get my fund through direct deposit and was able to spend it with lower fees than I would have with the others. Even if that was just to get a paper check and cash it, it was cheaper going through the Netspend way. There have been a couple of times that I've had to contact Netspend because they blocked my card due to fraudulent activity. Also, I've had problems with renting a car using Netspend because rental companies don't accept prepaid cards. But other than that, there have not been any issues as far as getting things done. They're quick and efficient.

I don’t like the fact if every month I have a negative balance due to the monthly fee but when I need to pay my bill I can’t be behind anything more than 3 dollars in the negative. Why charge my card for a fee that’s not there and still leave the charge. Also the system was behind to even show me the real negative balance. I was aware of a 17 cent balance I made myself but then the company comes in every month charging me 5.95 and leaving it to become negative so when money do hit the card it will automatically deduct the fee.

On 4/23 I loaded $300. When I went to spend it online, all my charges were declined. I called and Harry said it went to fraud dept but they wouldn't tell me what was going on or what the charges were. I told him to just close the account if I cannot spend my own money. Harry closed the account and told me it would take 7-15 business before I received my refund check. On 5/17 I called back and spoke to Angela. She said the check was processed on 4/29 to give it 48 more hours.

I've had Netspend ever since I started filing my taxes. I like the fact that I only have a $5 monthly fee through the Visa program that they have. It's also free direct deposit, and I get paid two days in advance. And it lets me go $10 in the hole if I need to. The card has helped quite a bit because I try to pay all my bills online if possible, and that's how I'm able to do it with Netspend. The only time I've ever had to contact customer service is when the system would not let me transfer money from savings back into checking. There was something wrong with the internet side of it, and they were able to do it for me.

I got NetSpend and never went anywhere else. It's always in my pocket and it's been convenient. It’s easier for me to buy things and pay bills online. Customer service answered my question and got what I needed done.

I filed several taxes and when you file the income tax, they offer the Netspend card to you. I’ve had some good experiences with them and you get notifications whenever you make a purchase, so I like that. You can keep track of your spending. I also like that you get your checks earlier and normally, your direct deposit hits early. Sometimes though, the cashier does not know how to reload the card and it can take up time.

Updated on 06/07/2019: Right. I’ve been on hold trying to get information regarding my claim and this lady is being disrespectful saying I have to wait on forms are some paperwork which I receive messages in my emails from them. I’m on the phone with them right now and the young lady don’t know what’s she’s talking about. Now she have me on hold which I ask to speak to a supervisor and told her not to place me on hold. Now she just hung up on me.

I have been receiving my direct deposit through Netspend for several months and the majority of my paychecks are deposited on-time, however, every few weeks Netspend will not post my direct deposit until the day after it usually post to my account- meaning I have to wait a day longer than usual to have access to MY money. This is obviously a problem when you schedule bill payments & other things under the assumption that your money will be available when you need it. I have checked with my employer & ensured that everything is standardized on their end so the only reason my paycheck wouldn’t post at the correct time is because of something Netspend is doing to delay it, however no one from their customer service department can explain why this happens nor do they try to fix it.

First I bought a NetSpend prepaid card at Walmart. This was only a temporary card which is what I use to shop online. I was unaware that I would be charged a dollar Every time I use it!!!! Had I known and had it have been a personalized card, which I am still waiting to receive, it wouldn't have pissed me off. However not knowing and paying a fee for a throw away card in the first place I don't like. Besides the package on the card did not state that it would charge for every use. I don't think that I should be charged for a disposable card!!!! I cannot use anymore and I will not be using the personalized card.

I've had Netspend for like 20 years and they're awesome. I love the fact that it's my money. If I swipe my card and I don't have enough, a bank will let it go through and then charge me $35. Netspend doesn't do this. Netspends are also in the ACE check cashing places. You go to the bank and the line will be forever long. Your legs will fall asleep. But if you go to the ACE check cashing place, you can cash the check and put it into your account. The line may be long, but you're never in line longer than 5 or 10 minutes. I love using Netspend to pay my bills. If you do it at the bank, there's always a fee to pay the bills. I'm gonna come out to pay like a $10 bill and I'm gonna come out with $20 of fee. It's not worth it. With Netspend, I have one of my bills that cost $12.13, and all I ever pay is $12.13.

Takes your money. I loaded this card myself. But when I went to activate it, it wouldn't even activate. Definitely won't ever use again. I would suggest picking any other prepaid card out there besides this one. This one is a waste of time and your money.

I love NetSpend. I've had my account for about six years now and I’ve had so many direct deposits come into my card. I've also used the card a lot. When I talk to their reps, not one time did I ever have anybody rude or someone who tried to rush me off the phone. I never got things that showed me they really didn't care or have times when their reps gave me some textbook-type answer and I wouldn't even know what they meant. Everybody has always been patient with me. Even after their reps solve my issue, they explain to me how that issue even came about and what ways I can use to prevent myself from even getting such an issue.

I have had an account with Netspend for 10 years, and now they want to withhold a refund that was deposited to my account by a very reliable merchant and not give me MY money!!! Was asked to send in all kinds of info to them and I did as asked and every time it wasn't accepted and that went on for a week... as well as being on hold for hours and being transferred to different people in different departments to all not be of any help and the one department that they wouldn't allow me to speak with was the "back office" which was who supposedly was the ones with the ability to accept & approve my documents to release my funds... of course. This company is such ** and I am contacting a lawyer as we speak because this is fraud that they are withholding MY money from me for no reason! I have been unable to pay my bills and have been suffering since this has occurred.

Every time I call this company on the weekend I am on hold for longer than 20 minutes. Is there no one working on the weekends? If so you need to change your business hours. Very irritating to be on hold like no one wants to work. Also I used to get my direct deposit up to 3 to 5 days sooner than a regular direct deposit. Now I'm getting it a day before my paycheck is due to come to me. What's the sense of me having your company if I'm not getting what you guys advertise.

Trust me. They sneak and take excess payments and claimed it's for different fees and what not and make no attempt to justify their actions, I even read back my transactions history and the person on the phone did a bunch of stuttering trying to justify unheard of means of collecting payments and when payments were collected. BOTTOM LINE THIS COMPANY GOT MORE ** WITH THEM THAN A TOILET??? STRAIGHT UP SUSPECT. Damn. When did banks start robbing people? I thought it was the banks get robbed. Watch out everyone.

I was switching banks and I wanted to try something new. I switched to NetSpend, talked to a couple of representatives and they were all nice explaining how I could get paid up to two days faster. But what they didn’t tell me is that I would have to wait 5 days after I was supposed to get paid in order to receive the money I worked for. And all they could tell me is that they're sorry for the inconvenience. Please don’t switch. It’s a hassle.

I have yet to receive my direct deposit and it says it’s sent. I checked my company's website for payroll to double check. My phone will be off in 24 hours. I have kids and no food. Writing to Better Business now.

My direct deposit did not let to my card. CS saying it hadn’t been received from my employer is a lie. My ADP statement clearly shows it. Yes, I have a bank account and thank goodness only have a very small amount DD onto this card. Give me my money so I can change this direct deposit and close the account.

Thus far, I've had a good experience with NetSpend. I love the savings account ‘cause I can save my money. It’s more convenient because I'm not carrying around cash. I can pay my bills directly from my NetSpend card. I've also been liking the payback rewards with which I can earn money from spending. I also like it that when I do my income tax, it can go directly deposited on my card without any type of fees. For their new cards, I like how I can use ATM machines and I won’t be charged a fee.

I wish I could give this company 0 stars! I've been with Netspend for YEARS and have not had any issues until recently. In the beginning my paychecks were regularly posted early morning on Wednesdays and then I noticed they were starting to post around 1:30 pm on Wednesday. I didn't really care since technically I was still getting paid two days earlier since my normal pays are on Fridays. Then there were times that they were not posted at 1:30 anymore so I would call customer service and they would post it right away. Now my checks are posting on Thursday's at midnight.

Just received in the mail gift card, in order to use it I had to register, in order to register you have to provide your Social Security number, which already made me hesitate to do. Why in the world someone needs your SSN in order to check balance on gift card?!?! After going through registration process I checked balance on the card... and guess what? From $100 balance that was originally issued I have only $60 left, because they charged maintenance fees on the card since August 2018 and now is May 2019. So I was paying for maintenance fee before I even knew about this card ever... I called customer service, and the guy who answered basically told me to stop complaining and use what's left on the card and be happy. Are you kidding me!??? I don't think SSN is safe with this company and now I regret registering.

As of today, May 28th my prepaid debit card was compromised. I received a text of a purchase for $195.28 from a hardware store in Tampa, FL. I live in Mississippi, I just used my card 20 to 30 minutes before this purchase was made. I informed Netspend, they blocked the card and the transaction is still showing up pending right now. Sure hope this get resolved in a timely manner. My direct deposit is scheduled on my account tomorrow, hope no one hacks this. I going to cry. I hate after reading a lot of people reviews on here that this is happening to hard working people. I had a RushCard and I left them alone after that big mess with their company and me not being able to get my money or pay bills. If this don't get handled I'm going to a traditional bank.

This company has constantly and consistently lied to me about how they handle direct deposits and monthly fees. Told me my money would post as soon as my work sends it. Claims I can get paid early. It's always 2 or 3 days after my payday before I get it. Now they are holding my pay, because it's a holiday, but my pay was sent out 4 days before the holiday. Their solution was to blame my work. Called my work. Hit the information Netspend said I needed. Then Netspend leaves me on hold for almost an hour, just to come back and tell me it might be 24 or 48 more hours before it posts, then tried to blame my work again. They are liars, and they do not care about their customers.

I have been a Netspend card holder for over 4 years and have never had any problems contacting them online via email or secure box and or on phone. They respond quickly and I mean fast and have always taken care of any issues I have had with Merchants, and have made sure my account is secure and my funds returned to me in right on the spot. They keep me informed of any of any new information on disputes I have submitted and resolved all my issues every time. They're polite, courteous and friendly and really do go out of their way to help me and make sure I understand everything.

This place is a joke. No matter what, you have to spend money in some way in order to have the account. Either pay to upgrade it ($10 a month) so you never pay a debit or credit fee. Or just deal with those. Either way they are taking money from you. There are other prepaid debit cards that are actually trying to help you, help yourself by not having you spend additional money, just for using the card. Negative stars if I could. Don't use this card.

I've had Netspend for 2 years. Today randomly at 9:40pm EST I get a text saying my account is locked. Customer service is closed and it’s Memorial weekend!!!I Need my card unlocked!!! I need my money. I’ve read reviews and this is a common thing and people have went homeless due to it. I have bills on automatic debt and rent is due soon. I cannot afford to be without my money. My direct deposit goes into my Netspend account. I need this issue resolved and I need help ASAP!!!

I have always received my direct deposit around 5:30 pm and I have called twice today and the First Lady said in the beginning of the call that they had some delays and then changed it at the end of the conversation to say they didn’t. Now 10 pm no answers or direct deposit.

I am a widowed mom of two kids who I receive their survivor benefits every third Friday of the month. I get a text a day before the deposit that they closed my account due to high risk/fraudulent chargeback. Two years ago I sent an email with the paperwork NetSpend sent me to block Planet Fitness from taking a payment out. Well the incompetent people at Netspend said I filed a wrong chargeback because I go to the gym and filed too many chargeback against that merchant. If Netspend what he did with they were supposed to do two years ago and blocked the merchant I wouldn’t have to file a chargeback. Also I have been dealing with cancer for almost 3 years and could hardly walk 10 feet without getting out of breath. How would I be going to a gym. I’ve spoke to several outsourced representatives who didn’t know what they were talking about, and two people who work from home who couldn’t transfer me to supervisors.

Netspend direct deposit site claims NO HASSLE and NO WAITING... They say funds are deposited directly on to your card. No more waiting for checks to clear or waiting in line to cash a check. YOU DO HAVE TO WAIT FOR UP TO TWO DAYS TO GET YOUR MONEY. If I load my card at 7 Eleven, within minutes it's posted to my card. My employer pays my direct deposit on Friday at noon. I don't get my money until Monday. THIS MAKES NO SENSE! Netspend customer service has Saturday hours even. When I called Saturday I was first told I did not have a deposit pending but same conversation with another rep said, "Yes it's there to be processed. You will get it Monday." This is false advertising and bad business.

I received a Netspend card from company I dealt with. I was told it was a gift card. Turns out it is anything but a gift card. I activated the card online and required to give personal information such as social security number and address. This is not proper for a gift card. As said initially company that gave me the card was under the impression it was a gift card.

BEWARE!!! Just so everyone is aware this company will not reimburse you for accidentally making purchases on fraudulent websites! I got scammed on 2 different websites and Netspend won't give me my money back even after showing proof I made the purchases and never received my items! This company doesn't care about their customers or the fact that you got scammed online and will let these people run off with your money!! It really sucks!!!

I get a email to get a new card. It started there. Hell to get it authorized. Not soon after the card cracked. I asked for a replacement. $9.99??? It's not enough you charge to put money on it, and per transaction, you want to stroke me because you sent me a crap thin card. I told them where the sun doesn't shine, and with money on my card they locked me out of my account. Stay away.

On 5/3 I get a text saying a charge has been made at papa johns pizza in Atlanta Ga for $72.61. Following that alert I get another text for $744.72 for the holiday inn express in Atlanta Ga. I Live in California and was currently in California I contact control Net spend and they are closed. I blocked the card. I didn't sleep good all night because those funds were for my bills that were currently past due. I woke up and contacted net spend and let them know that I never authorized the charges and wanted them reversed. I was told that I wasn't able to dispute the charges until the posted currently the charges were pending. On 5/6/2019 I was able to dispute the charges. I haven been doing business with netspend for over 8 years. It's 5/16/2019 and im still waiting for my funds to be returned back to my account.

You are not guaranteed to receive your direct deposit up to two days early mines mostly come Thursday night! Customer service never have an answer for you so it's pointless to call them. It has no other perks for me to keep nor recommend this card to anyone!

So I kept getting advertising about the card so I get one. I wanted to really use and trust this card. So I tried to get it to automatically take money and move to savings every payday. It worked one time. Then I go to sleep and wake up with a crazy charge on my card. No notification of text message or nothing. I call and they tell me to wait until charge go through THEN call back.... tomorrow! So I just closed account cancel direct deposit and I'll use this card to open back door when I lock myself out again! I'm so disappointed not to mention out of some money.

I've been in Netspend prepaid card user for quite a while. It's very convenient for me to deposit money and do things online. I just recently started using Uber until this month I have never had a problem with Netspend. I put money in the account. I use Uber a couple of times and last week I was sitting in my house and I had gotten a text message from Netspend saying that money was taken out of my account for a Uber ride that I didn't authorize so I call them up. I had to file a dispute with them. They refunded the money back in my account for the rides that we're not authorized except for one. I am very frustrated because that was my last money that I had on that card to buy some things for my house that were needed and they didn't credit everything back to my account. There's still one dispute pending. It makes me kind of upset because I never authorized this ride and the money to be taken out of my account.

Updated on 05/16/2019: I have spoke with multiple people about fraud done to my account. They said that they found no errors which tells me they did not do a thorough investigation! They simply can tell that I did not spend 3,021.06 in one night!! I will be sueing this company! I suggest that no one use this company ever again!

I am overseas and have no intention of returning to the USA. I planned to spend-down the money in my account before the debit card in my hand, issued by Netspend/Skylight which has an expiration date of 12/2019. BUT they canceled this valid, unexpired card and now will not help me access my money. There is about $700 in my account. Not a lot of money, but it is MY money. My account has always been in good standing. I did nothing wrong. I did not cancel my VALID card, they did!

Someone stole my money and my landlord is gonna kick me and my kids out and Netspend not helping. I’m gonna be homeless messing with them. All I want is my money that someone stole from me after getting told they was gonna credit to me. Very pissed.

I have a Netspend prepaid card and took the time to look at my account today. They charge you over $5 just to have the card but 50 cents to check your balance and $2.50 to withdraw your money at the ATM, which means $2.00 ATM fees turn into $4.50 every time you withdraw your money. I paid Netspend $70 last month to get my money, I would not recommend Netspend to anyone. Total Rip off!!!

Netspend resolved the issue in the ten days they promised, and followed up with me directly. I don’t feel like a lot of companies will do that, so I appreciate them and will continue using their services. This was an unfortunate event that effected both myself and the company, and I appreciate them making every effort to help me in this situation.

I have been with Netspend for years, and they closed without a letter or any reason in writing. My wife passed away, and Social Security asked for funds back from the account. Netspend sent them the money back, but they won’t give me the money that was rightfully mines, that was left in the account. This was in my name and my wife direct deposits would go in the account. When her death was reported, I did not touch the Social Security money they had sent. I didn’t know that they would shut my whole account down and refuse me my money that was also in the account. I have been calling nonstop and the card is no longer active. The account is locked and the terrible agents are not helpful on how I can get my money returned to me.

Got the card for tax purposes and decided to keep it for my job. Well first off they charge 21$ to deposit a check same day or I can do it for free 10 days later, absolutely not! Secondly, they are allowing gas stations to hold 91$ for a 10$ purchase. This is the most stressful card I have had.

I received a Visa Netspend card for Christmas in 2017. I just realized I had it. I called to activate it and found out I only have $16.70 on it. I have the original receipt from the store it was purchased from and $100 was loaded on it. When I called and spoke to someone, they told me they charge a $5 maintenance fee. Really...Why? It was a gift card given to me. Such a shame to have over $80 gone to waste. I know I will never purchase one of these for anyone! The person who purchased it for me probably had no idea about the monthly fees. PS....Nope I did not read the little insert that comes along with it, so if it does say that fees are taken out for not using it, yep, I missed it!

This weekend my account was broken into 3 times in a matter of 30 minutes, talked to customer service each time, all while the hacker knew my security words even after changing them on the phone only to call back and try to MoneyGram my entire balance. They changed my address, reported my card stolen, etc... My account now frozen with all my money and they want me to send in pictures of my SS card, ID and utility bill... I am so frustrated!!! And don't know what to do as I am not comfortable sending my SS card... Is there a data breach on their end? I was alone in my car with windows rolled up and these criminals knew my new security word within 5 minutes.

After more then a decade using Netspend cards, today will be the last. Just spent 3 days trying to load $1400.00 onto my card, but it keeps being rejected. The store trying to load my account said that Western Union is rejecting the load and to call them to find out what the problem is. I called Western Union and spent more than an hour being passed from one person to another only to be told that my account is in excellent standing and Western Union doesn't understand why they won't pass the money onto Netspend. I also contacted Netspend several times only to be told that there is no problem with my card and to call Western Union again. The card is convenient, but if you run into any kind of problem, you are on your own and may have to obtain legal assistance to get your money.

LOOK ELSE WHERE!! There are far more other prepaid services with much better services. My most recent issue. I have Netspend all access with overdraft protection. They charge you $15 per overdrawn transaction and you must have direct deposit to qualify. But what they fail to mention is all the restrictions that come. Which is illegal when you're signing people up for your services and doing things at your own discretion. My account was overdrawn normally. I let my direct deposit clear my negative balance. This time I was in need of money so I borrowed money to load in my account so I could use my overdraft cushion.

I went to take some cash out at an ATM machine. The machine did not connect to the server and failed to give me the $200 I requested. I tried again and the same thing happened. When I returned to my car there was a message on my phone that I withdrew the $200 and it was subtracted from my account. I gathered my receipts showing that no money was dispensed and called Netspend when I returned home. I took pictures of the receipts and e mailed them as requested by customer service.