Green Dot Prepaid Cards Reviews

I purchased a $100 card to reload a prepaid card. It was no less than the fiftieth time to make such a transaction. However this time, the $100 never showed up on the card. The system to address this kind of issue is intentionally impossible to complete. They will ask for the same information multiple times and each time you send it they will say it takes five business days to address. They do not call you back. When you write (because there is no number to call) to say it has been over five days they say your account has been closed. After resubmitting multiple times I finally did get a call back and when I insisted to speak with a manager I was given to a man who gave me an email address that does not exist. He assured me that I would get a call back but when I did the message was almost unintelligible but after listening seven or eight times I got the number they said to call and it was disconnected. AVOID this company like the plague.

I bought a Green Dot card to receive my unemployment benefits via direct deposit on the card. The process began by purchasing a card at the local drug store, but this is only a "temporary card" and you have to wait 7-10 business days to receive your "personalized card". On their website (the specific url: http://www.greendot.com/mycard/help) it says that you CAN use your temporary card to withdraw cash at an ATM. However, upon attempting this, it DID NOT work. I called customer service and cited how the website said that ATM access was allowed with a temporary card and their reply was that the website "...needed to be updated and that you cannot use your temporary card for ATM transactions."

As of today 9-11-2014 my account has finally been resolved. My account had been blocked since early august and after a month and many phone calls and frustration I finally got results!! They told me I can not reload or ever have one of their cards again (suits me just fine LOL!!) but can spend my remaining balance without monthly fees until it has been used up.

Called in for $1750.00 refund on 4 cards. Was ask for numbers. After giving numbers for 3 cards, they hung up on me without giving any refund. Called back again and got hung up on again. Then only could leave message. No call back & cards have been emptied 8/15/14 at noon central.

I bought 2 cards: 1 for 50.00, 1 for 100.00. The 100.00 was stolen by the customer service rep when he checked the balance for me. I had the receipt and they blocked both the cards. I was unable to recover any of the money. They said once they are used they have no way to recover it. The 50.00, the person used it and her card is now blocked even though the complaint was never about the 50.00 that was good and I still have the receipt for the 150.00 for both cards. I gave the date, time and phone number, it did not matter.

For over five years, and nearly ten years now, I believe, I have been a user of the Green Dot/Walmart money card without incident. This morning, August 26, 2014, after having a purchase for a cup of coffee declined, a purchase I have made every morning for the last few months, I called the customer service line and was informed by automated message that my card has been closed and the account terminated, and that I must discontinue all associated services (i.e., direct deposit). The card will not accept cash loads, and I am ineligible to establish a new account with this company in the future.

I had a block placed on my Walmart Money Card by Green Dot Bank due to suspicious activity. The activity in question occurred on 8/10 and 8/11/2014. No one from Green Bank had contacted me before a direct deposit was supposed to post on 8/18/2014. When the deposit had not posted as usual, I contacted the customer service number and then found out about the hold. When they went through the attempted charges and I confirmed that some were not mine, I was told that they would have to issue a new card and that it would take approximately 2 weeks for the new card to arrive. I then called them on the 19th to close the account and get a refund. I was informed at that point that a refund would also take about 2 weeks to arrive. I protested this and stated that they must have some express delivery options. They did and charged me $19.95 for express delivery. I then continued calling daily through the week to check on the status of the refund. Each time I was told that it had been processed and the refund check was on its way.

Recently on August 24, 2014, I wrote a review on this page regarding the block Green Dot Corporation placed on my Green dot card for "suspicious activity". The person that I am I could not settle for "I'm sorry, I understand...." I contacted the Green Dot Corporation and I was able to leave a message but never could speak to a live person.

I recently got blocked from my Green Dot account with no notice or reason. I maintained a Green Dot account for 4+ years. I used my account regularly with no violations of the terms and conditions but am told that due to suspicious activity on my account I am blocked from EVER using Green Dot again. After trying to load money to my account with a MoneyPak I was prompted to withdraw any funds on my account and to NEVER attempt to use the services again. My use of this card was to pay bills online and to make online purchases from Amazon. I have never used my card for any "suspicious" purchases and who at Green Dot can determine what purchases I make are suspicious? I never reported my card for any purchases that I thought were unusual. I did however use a card.com card and loaded once with Green Dot MoneyPak and now I am permanently blocked from their services.

Green Dot Prepaid cards are not worth anybody's time in purchasing...I'll elaborate as to why offering my personal experience with these people.

I have my direct deposit submitted on a Tuesday but they never release it to me until 2 days later. I would get my check a day earlier if I didn't use Direct Deposit. I paid 2 bills that were posted as paid but the company never received my money and now I get the late payment fee that GreenDot won't pay. It will take up to another 5 days to check the problem. I HATE THIS COMPANY... WALMART SHOULD REMOVE ITS NAME. IT'S BAD FOR BUSINESS!!!!! GREENDOT IS THE WORST EVER!!!!!!! Canceling card!!!!!

I bought this card to have my pay checks direct deposit. Boy was that a mistake. I have bought other cards before but never had any problems. After the long activation process with whomever the process was I slowly gave them my mailing address and told them that I did not receive any mail at my physical address and I needed my permanent card sent to my PO box. They assured me it would, BUT for security purposes I had to wait 24 hours and call back and give my mailing address due to security purposes!!! I did call back the very next day and gave the mailing address. Well 7 days passed, bill collectors calling, no card. Called the company and it was mailed to the physical address!!! And I have to wait another 7-10 days for another one. Needless to say I'm pissed and will never use this card again. Walmart should be ashamed to place their name and logo on this crap!! Another thing I didn't like was giving all your personal info to these people way over sea. DO NOT PURCHASE THIS CARD. IT IS PURE **!!!

I had a family emergency in imperial beach California. I live in Florida. Went to a 711 in San Diego. Told the guy that works there my problem. He said buy a green dot card. Well I did?? Well I put 200.00 dollars on the card all together. It came out to be 220.00 dollars. Never bought a green dot card before and will NEVER AGAIN. So I took the card to my family's house. Had to use a phone to get started. Well got on green dot's Website, it asked for a sixteen digit number. Well the card only had fourteen?? So went back to 711 where I bought it. They said where did I buy it. I told them "da here." The guy that sold it to me said he can't help me. I said "WHAT?" He said he would have to talk to the owner of the store. So another day no money.

My Green Dot card got blocked and myself banned from ever having a Green Dot card 1 week after I received it. I paid 1 bill and ordered a game from Microsoft for my son and they declared it as suspicious activity. I asked why that was suspicious and they just apologized and wouldn't answer me. I will never recommend Green Dot to anyone.

I responded to an ad in Craigslist about a car. Everything sounded legit. Got an email from supposed seller with instructions to go to a retail store that sells these Green Dot Money Pak. Once purchased I was to call back with the info. The lady selling the car Bella ** whom by the way had a sad story about her husband dying, gave me an address in Nebraska - 11320 Davenport Blvd Omaha, Nebraska 68154 which does exist, but belongs to a company owned by a Lisa Powell, Insurance company. Now I'm out $1700.00, no car, no money. Green Dot will NOT do anything to refund your money.

Replacement card. I called green dot July 25th concerning I lost my card. They explained it would take 4 to 5 business days to get here. I agreed. Now it's August 5th and I still have no card. All my funds are directly deposited to my green dot card so therefore I've been without any funds for nearly two weeks. I'm very angry. I have bills to pay, gas to get back and forth to work, and I've been set back because now they're saying 7 to 10 days. Well just what, their time is up and they still want me to wait. I'm done with green dot cards!

I put money on a green dot card to pay a gas bill. Now the money is not on the green dot anymore. Why? Nothing yet. I am truly angry because it should still be there. I need that money back or I will take legal action. I am not a threat. I just want back what is mine.

This is my response to Green Dot after they received my complaint through the BBB: I do not accept this apology or explanation from Green Dot because customer service was unhelpful and only recited the obvious script in front of them. I was told by one representative that the customer service department was located in the Philippines and that they had no telephone contact with the Green Dot Corporate office except through emails. That in itself is totally unacceptable.

I purchased the card from Family Dollar initially and loaded 10 dollars on the card, my objective for getting this card was to use it for extra money and certain expenses because there was a larger limit on the card than my Wells Fargo account. I figured using it for purchases like trips and music purchases would be great because I can always reload the card when I need to. I needed to purchase a trip with Expedia.com, I loaded the card using their money pak cards the total was about a little more than $2000.00 cash, which should not be a problem especially when the limit on the card is 10,000.00.

I bought the card to put money on my PayPal account. I scratched off the card in the back, put my number to transfer on PayPal, ZERO balance! Call the number on the back of the card. I could never get through to a live person. It tell you to go the web page. I filled out a dispute then I would receive a check 7 to 10 day - waited and nothing. I was able to talk to someone today. Now they said a check was issued on the 21st. PEOPLE DO NOT USE THESE CARDS. I DO BELIEVE THIS IS SOMETHING GOING ON INSIDE THE COMPANY.

Purchased a card to reload Paypal. Was informed online that my address doesn't exist. And that I couldn't put the money on Paypal. I am a long term verified seller and buyer on Paypal. They know me well. At that time I submitted a refund request with Green Dot. That was approximately 25 days ago and still waiting. I have been calling them since 7/19/2014. All I get is a voice mail service due to "high call volume". Of course it's high, angry people call when they are stolen from. I would love to make a formal complaint with any entity that would harass them for their treatment of customers. I would donate the proceeds of my card refund to anyone that would bring legal action.

I purchased 3 cards for online purchases in the total amount of $500. I went to the Green Dot/MoneyPak site to register the cards and they all said there was "0". I went back to the store where I made the initial purchase, spoke the store manager and loss prevention specialist and local police went through store video and deposit accounts and found that there was no deception on their end. We all sat down and tried for hours to contact a Green Dot/MoneyPak agent to no avail. We logged on the site so that I could show them exactly what I had done and they witnessed the same thing I did, my cards had "0" balance.

Green dot has no customer service whatsoever. When you get someone after an hour, if they don't hang up on you, they don't speak any English. They also charge 5.00 to reload and charge you up to 8 dollars per month just to obtain the card. I advise to use reputable company.

I bought 4 MoneyPaks valued $1900 plus activation fees at local CVS, never scratch back off tickets. Next my Green Dot debit card came in mail. I get MoneyPaks to load on card. When I do, there's funds available on my Paks. Can't get in touch with any live person. I just want my money back. I have 6 kids and times are hard, this is so unfair. You get rob by business that's legal and nothing is legally done about it. It's been 3 days. I haven't heard anything back from their email or any call. What do I do to get my money - very in need.

I've used many pre-paid Vanilla Visas over the years and have been very satisfied; however, I was in Dollar Tree and decided to buy a Green.Dot pre-paid visa for a dollar. WHAT A RIPOFF!!!! When you register a Vanilla Visa, only one's zip code is required. Green.Dot requires a Social Security number, a log on, a password, 3 security questions, one's date of birth, etc., etc, etc!!!! Then, when you go to use it, if one thing doesn't match exactly, use is DENIED!!!! I lost $15.00 to them.

On July 21, 2014, I called back the customer support number 1800 982 1651 at about 3:50 pm and a woman answered the phone and said "green dot company, how can I help you", I said "I would like to speak to **" and she said "what is it in reference to?" I said "about a green dot moneypak card I bought and said I should call him back". The woman then transferred me to **. ** answered and said "yes, can I help you?"

I submitted a request for a GreenDot Prepaid card online, only to be denied because I did not exist. I double check all information, even triple checked. Still I do not exist. I applied for a couple more prepaid credit cards with no problem, "I do exist" according to the companies. No longer need a Green Dot. Other companies have offered me free loading and free ATM withdrawals, which you cannot get with Green Dot.

Received a Visa Prepaid card for Christmas 2013 and registered shortly after receipt. Recently tried to utilize the card for a dinner purchase and the card was rejected. After further investigation, I found out that the card incurs a $5.95 'service fee' per month after registration. No indication of the service charges that will be incurred appear on the card nor is there any notification during registration of the card of applicable charges. I spoke to a Green Dot representative and they confirmed the charges and indicated that they are not willing to reallocate the funds originally applied to this card. Other than paying $5.95 per month for a computer program to automatically deduct the money from the card, I am trying to determine if there were any other services provided by this cost? Major Ripoff... I am still trying to determine what service was received by the card holder (Me....) that resulted in a deduction of $5.95 per month.

I had rented a scooter from a company which needed to place a deposit until the scooter was returned. I waited 9 business days to call the company in regards to the money being held. Owner verified he released funds and my bank was the establishment to contact. It was stated he would do anything to help this along. Once calling GD, I realized this issue wouldn't be resolved so I asked to speak with a supervisor. This seemed to be the repeating of events for the next day. Call, CSR no help, get to a supervisor. Conflicting information from one to the other.

Green Dot's policy on replacing a card is very impractical considering they have no branches for a client to access their funds. A mistake was made by a specialist who send my new card to the wrong address and two weeks after this was discovered, I was still charged $19.95 to get another replacement rushed. A year ago I declined an offer for another prepaid bank card because the $4.95 monthly fee couldn't be waived but after doing the math, I realized it costed me $18-24 a month to access my funds via out of network ATM machines. I had no choice because many of the ATMs listed on Green Dot's website either don't exist (any longer), were out of order, or I would still get charged a fee for using it. While the bank that doesn't waive the monthly has atms in almost every neighborhood so I never have to pay extra to access my funds. And in case my card is ever lost or stolen or compromised it won't take 3 weeks and $19.95 to replace it. I can just walk into a local branch and do that. And they don't have any over draft fees either. Green Dot would be fine if it had better access to my funds but it doesn't so I'm no longer doing business with them and informing everyone I know personally and online of a better and much more practical option.

I got paid with cash recently and had some online bills I needed paying that were time sensitive. I put 60$ on card and when I got home, I logged on and put in my card number. Hoping to get an easy and clear process, I was greeted with errors on their website. After submitting the correct information only twice the only option they provide was a "refund". They would keep the 5 dollar overhead and I would be sent a check in the mail for the money I put in. I called to have the refund canceled, calling 3 different numbers till I reached a human. I called corporate office just to finally get some help, afterwards was told there was nothing that could be done. So now I'm down 5$ and I was late on some stuff I had to pay. The customer service though was not too bad though overall.

Husband and I are OTR truck drivers and use Green Dot a lot. This particular time we had multiple cards totaling $1100. One of the cards was maxed at $400... and that card didn't load properly. Followed steps to dispute/request refund. Got a call back after faxed everything over and was told that refund check will be mailed. Again because we are on the road there's no way we will be home and besides I requested for the refund to be put on the Walmart Card. Rep claimed couldn't be done so had check mailed. 4 weeks still no check. I have been calling their corp customer service # and even though the option to speak with customer service is there only get automated recording then hangs up. Even option to leave message with operator is null and it also hangs up.

I made a purchase with a certain prepaid cell phone company, however they made an error with my transaction. They said my money should be refunded within 48 hours. The transaction was made 7/11/2014. I spoke to Green Dot and they stated they will not be able to refund my card until after 7/22/2014. Something about they give the business company in question ten days to decline or approve a transaction. I am no longer going to use this card. It was also a hassle registering my card. I am just not satisfied with the customer service from this company.

I had 2,176 dollars in my account. I didn't check my card for a couple, I didn't realize that my expiration date on the card expired. I called the company and spoke to a specialist. Once I gave them the information they told me they would send me a new card. Me not thinking, I didn't ask about the balance. I called back and put my card number in and it wouldn't process it, so back to the specialist I go. The second specialist told me I had a dollar ninety seven and told me to go online so I could see what transactions was on there. I've been trying for a week to get through online. I've done everything they asked, short of giving blood and I still have no answers. I set a email to their corporate office fix last night trying to get the answers I need, but it seem as if all I've got so far is just a run around. Any help or information that can help me get results would be appreciated.

In the last few days, I purchased a prepaid card. I stopped using credit cards years ago & I never use my debit card over the phone or internet. So I thought the Green Dot Visa (GDV) was the way to go. Well, after purchasing a GDV from a major pharmacy store, I loaded only $20.00 to be safe. Well, I called the toll-free number to register. It immediately asked for my SS#, DOB, street address, etc. I didn't feel good about this process because it was asking for personal information without me speaking to a live person. After I entered all info requested, suddenly the phone system was NOT able to register my card AND it said to call back for live customer service. Oh, I was uncomfortable.

In April of 2014, I went to the Arm to get money from local bank. It was payday. My withdrawal was rejected and stated my account had only $40.00 in it. I went to bank and found account was hacked on amazon.com. I called Amazon, they reversed charges but my bank would not reverse overdrafts that resulted from these transactions. I moved my VA widows pension to a Green Dot card so I wouldn't be ripped off and left penniless again.

I made a return and saw that the amount of money was in the process of being credited to my account. I called to see when the exact date was that I would receive my money back and customer service told me it would be ten days from today! I never in my life had to wait ten ** days to get my money back and it was no one they could transfer me to, to have anything further done. After the ten days is up I'm withdrawing all my money and never using this card again!!!

I was loyal consumer for years, had my direct deposit set up with them. I lost my card and ordered a new one. Someone stole my mail and with short words took $723 and spent it. I filed a dispute multiple time and every effort assisted them going to the merchants. They still denied my claim and then was told I would get a call from corporate - never received.

Hi, i am writing you because over the weekend i had to deal with greendot in which they robbed us of 300 dollars from a moneypak reload we bought which is being done by greendot corporation at random to customers by having cards in circulation at retailers, that once the customer buys it at the retailer and pays the cash at the retailer, the customer cannot load the money from the reload pak onto their prepaid card for use. Greendot takes that money electronically because they have the ability to make the reload pak invalid to the consumer then since they have removed any way of being able to talk with a live person through the phone number on the back of the reload card or the card itself. It has become evident to me that they are in this manner running a scam themselves in which they rob thousands of customers at random and leave them in limbo, not able to get there money back (Google greendot class action lawsuits and scams, you will find there are many people being robbed but i can now if given chance to speak with you show you evidence it is greendot behind the scam to fleece millions from people).

I am unable to use my card because of defect on card. Loaded card at time of purchase, opened when I got it home and my three number code is covered. Took it back to place of purchase and was told they can not help with this problem. Can not reach any one at Green Dot either, I need help with this problem.

I E-Filed my Federal taxes on April 1 and got on my Green Dot account to get my routing number to give to the IRS for direct deposit. The IRS direct deposited over $3,000.00 on the card only for Green Dot to reject it stating that "as of June 17, 2014, we will not be accepting Tax Refunds because it is not tax season anymore." - this date was NOT stated on my Account page when I located my card information for the IRS - there was no "time limit" as to when I could have my refund deposited on my card. Now they say they are returning it to the IRS. How do I know that? How do I know that someone is not taking it?

Put funds on Green dot card to pay bill. Tried to pay bill and company said it was declined. Called customer service and was given the run around. Placed on hold twice 1st time one hr 2nd time 45 minutes. First rep states that they removed block and was told to try & pay bill again. It was declined and declined. Called 2nd time and was told they cannot release funds until 12 days time. This has not been resolved. Run I tell you walk fast Green Dot.

Got a call at 8:15 am 6/26/14 from 202-751-2498 to my home number, saying IRS Paralegal calling. He gave his name and Badge #. He said that they will put a lien on my residence, freeze my passport and bank accounts due to back taxes owed by me, if taxes are not paid within next two hours. They had me call from my cell phone and asked me to take a car charger with me so my battery will not run out. They kept me on the phone for a total of around 3 hours (threatening I could not hang up or would go to jail) for a long time forcing me to get 14 prepaid Green Dot Money Pack cards $500.00 a piece. I scratched off one and gave them the number. Despite my request that they speak to my accountant they did not want to talk to my accountant based on the reason that I was eventually responsible for my back taxes and they wanted to talk to me only.

I was a victim of a scam. I received an email from a person going by the name of Justin **. He stated that he works for the government and there is a pending court case if I did not pay. He requested that I get a Green Dot reloadable credit card with a specific amount and not to register it. He then requested me to give him the card number, expiration date, and the 3 digit code on the back of the card.

I was a victim of a scam and Green Dot money pack just happens to be an easy way for these people to operate. I was caught off guard or I would have never fallen for this scam anyhow. The details are: I received a call from someone who I thought was my utility company telling me that my account was past due and that we were going to be shut off in the next 45 min. if a payment wasn't made. My account was past due, lucky them, and I was in the middle of a stressful work day. I said that I would log in and pay ASAP. They told me that a web payment would take 6 hours to clear and a cash payment was necessary if I wanted to keep the power on. They said I could take a cash payment to a pay station so I asked if there were any near my workplace.

About 1 months ago I purchased a moneypak card. I put $300 dollars on the green dot MoneyPak so I could transfer into my Paypal Account. I drove home which took no longer than 5 mins and tried to add the money I just paid on my moneypak to my Paypal account about 45 minutes later. It said there were no funds on the MoneyPak card. I spoke to a representative who confirmed that there was no money on the card and said that after 5 minutes of purchasing the card someone had withdrawn $300. So I ended up filing a complaint with Green Dot. They told me to take photos of my receipt, my moneypak card and my green dot card. I did so and emailed it to customer support. They told me that it would take 2 weeks to do an inquire.

About 2-3 months ago I purchased a green dot card and a moneypak card. I put $200 dollars on the green dot card so I could pay bills online. I walked home which took no longer than 20 mins and tried to add the money I just paid on my moneypak to my green dot card. It said there were no funds on the moneypak number I supplied them with. So after a great deal of searching to find the number I finally speak with a representative who told me the money was already withdrawn at 2:35 which was not even 5 mins after I bought the card. They told me to take photos of my receipt, my moneypak card and my green dot card. I did so and emailed it to customer support. They then gave me the run around for 2 WEEKS thereafter only to tell me there was nothing they could do. They said they seen where it went but could not retrieve it back from the card so they closed the case. REALLY?? NEVER AGAIN!

I have had my Green Dot card for about 6 years. I have had my paycheck direct deposited to it and it was really convenient... until today. I went to use my card for gas, knowing that I had money on it and it was declined. I called customer service. The recording said that they have closed my account and that I would not only no longer to be able to use that card but never be able to own a green dot card again. After attempting to speak to an actual person several times over the course of an hour, I finally reached a customer service specialist that told me that my account was closed due to suspicious activity because of the amount of money pack reloads that were made to my card. That they had the right to close any account that they felt was being use in a matter other than for which it was designed for.

Please be informed that this company is horrible. They can freeze your money at any time and hold out for about a month before you get it back. They have an solid rating with the Better Business Bureau which means that in some kinda crazy way this is legal. People please report them so we can knock their rating down. They are scamming people everyday, holding on to your hard earned money for as long as they want, giving us the runaround on the phone, so called supervisors that don't know anything. The CEO of this company makes major money and steals yours. Please take heed, don't buy these cards. American Express makes a better one. Boycott trying Green Dot. They are making money off of stealing ours and they know we will pay more in legal fees to get the money back that they took, but your money is your money. Don't buy these cards. Take a stand. If everyone that has been scammed calls the BBB hopefully we can knock down their rating.

Hello there all. I hope everyone takes what I am about to write very serious. I was also a victim of Green Dot. They closed my account and never gave me a reason. I had $200 in there. I finally got through to someone and was told they closed my account because I live in an apartment complex. They said "If too many people have the same address associated with Green Dot, then they can choose to close some accounts." And they called this suspicious activity for using the same address. In other words, if you live in an apartment complex, which uses the same address obviously (minus the unit number), then you are subject to being closed. And can never do business with them.

Since I opened my acct. with Green Dot, I noticed missing money from my acct. Then they started hitting me with overdraft fees. Also they blocked my card for shopping at Costco. WTF???

I have been using a Green Dot card for many years without an issue, then a friend wanted to buy something from me and I told him just to get me a Green Dot Card. He did purchase a card and gave it to me for what I had, I registered the card and was fine. I used it at a store that has many depts., Coffee shop, sub shop Pharmacy, and checked out at the supermarket then forgot milk then I used it for that. 5 or 6 purchases in one store in one day. Then I went to use it at an auto parts store 2 days later and a decline showed up. I knew I had the funds on the card so I called. They said yes I have the funds on the card to cover it but they put a hold on the account and I must fax a copy of my DL and SSN card and they would review my account in 10 days.

I put $100 once and it took 10 bucks. Then I put $25 today. They charged me the tax so it came out to be $29.95. Then when I tried to put it on my phone, it said I only had $20 dollars! Worst prepaid card ever. They shouldn't even be in business. You can't even get your money back without stressing. They take your money even when you listen to your account balance. They make excuses and if I did not care to sound ignorant I would be saying worst things. Do NOT Get A Green Dot Card. It's not worth the hassle!

I have tried for almost 6 weeks to fix this issue. However they continue to come up with more issues that has prevented me from getting my money from my account as well as closing it (OH THEY CLOSED IT ON THEIR OWN)! I allowed my ex-wife and her friend to deposit their IRS refund into my account... (they did not have an account, So I tried to help them out, SO WHAT?) And now I am being treated like some ID thief! Like a damn terrorist. AS OF TODAY! The way I have been treated.... I would be afraid to try to get on a plane.. I feel like a criminal.

I used this system once and it was OK for computer security payments. The problem is the scratching numbers. Doesn't always work. I used it today to pay computer security at cvs pharmacy. I scratched the numbers and they are not legible. cvs won't give me my money back. I don't know how to get the money back from Green Dot moneypak. I am furious at cvs and moneypak. I have contacted the better business bureau.

This is just awful. I mean Awful. I'm drained of everything in me after dealing with these people. I can't cry anymore, cried all day yesterday and today. I'm just so hurt and feel so violated. I just Bought a Green Dot Card, one of many that I have bought throughout the years except to find out yesterday they put a block on my card for which I needed the money for my health, my prescriptions. I do not have access to any of my funds. When I ask them why????? why the block/decline, I can't get a straight answer out of them. They keep giving me the run around. I kept calling them and calling them looking for answers. First they told me security then they told me incorrect information. They are lying. They are thieves. They told me to find a fax machine somewhere then fax them over my Social Security number and License??? Is this even Legal? I needed the prescriptions so badly I did it. I know what your thinking...Is she crazy??!!! Not only did I do it...but I did it "5" times. They kept telling me they didn't receive the fax? The fax that I had to drive to and pay money out of my pocket?? I have proof of all faxes dates and times and pictures.

I bought a Green Dot pre paid card loaded 40 dollars on it, went to use it balance of 0. I called, told them about it, they said that there was a glitch in the system. They would refund my money, I would have it within 2 weeks. That was 3 moths ago, no refund now. I can't talk to no one cause the automated machine don't recognize my numbers.

Green Dot scammed me... I don't know why but Green Dot allegedly performed a review of my transactions and close my Green Dot account. They didn't send me an email. I haven't received any notifications via SMS and have gotten no warning: from them not to buy a reload pack. They said due to a review of your transactions your card has been closed furthermore you will not be able to open another card with us. The only transaction I have ever had instead of telling this new card to pay for my storage online. I just went to Safeway tonight and spent $110 on a $105 reload in the form of a money pack. When I tried to reload my card, I got this message upon calling customer service. I now have to wait a week after submitting a request for a refund check.

On April 30 and again on May 4, 2014, I filed two on-line complaints on the www.moneypak.com website regarding the April 30, 2014, phone scam and fraud by extortion, which I have been the victim of, and which involved prepaid cards purchased at Rite Aid and CVS stores. The MoneyPak online statement was that a reply will be sent to me in two business days. As of May 29, 2014, I have received no answer (except a phone message on 5/27/2014 following my fraud dispute with CVS). I sent them the fraud dispute by fax.

My son and I have each used Green Dot for about 4 years with very good customer service. On May 2nd, I asked the bill payer service to send a check for my rent. My landlord did not receive it. On 5/8, I spoke with a GD operator who told me he was stopping payment on the check, starting an investigation, and issuing a new check which would be in the hands of my landlord by 5/13. After numerous calls to many supervisors and hours on hold, I found on 5/22 that the stop payment had never been completed, and I would have to wait "5-7 business days" to have the money returned to my card. It returned in the evening of 5/28. I incurred late charges which were not covered by Green Dot. Then I wanted to send my son money on a Moneypak for dental work. I went to numerous 7-11's and Walmarts and was told the same thing - all Moneypak cards had been recalled due to an error, and were not replaced.

DO NOT EVER PUT MONEY THAT YOU DEPEND UPON ON THESE CARDS!!! These people are the most deceptive people in business that I have ever dealt with! If you have problems with them.... report them to the BBB & get rid of that A rating. Also make your senators & representatives aware of their tactics. Something needs to be done. Their CEO makes over $6 million a year... but have you ever tried to contact their corporate offices in California??? There's a reason that they don't want phone calls! They are aware of how their company does business!

I had security concerns about the card number that I have had for 4 years. Since you can't do a charge-back with Green Dot, I have to protect myself. Besides, it is almost time to renew, I was thinking of going with AmEx prepaid, as their fees aren't as ridiculous as Green Dot's. I told the rep, 'James' that If they would change my number and email me the new number today, I would agree to stay. James said, "Oh, yes, Ms. **, we will send you the number to your email today." I told him that this is my June money, so getting that number is important. "Oh, don't worry, Ms. **, it will be to your email today." It is the end of the business day and no number.

I went to load my prepaid Visa card and got message zero balance on this card. Have called and emailed GreenDot and all I get is runaround. Still no refund and it has been 3 weeks. I am so mad. Can't believe this would happened. Feel totally violated.

I am amazed that this racket has an A rating from the BBB. They sold my twelve year child a debit card and he was unable to authorize it since the website requires him to enter his social security number. I tried to get him a refund and found their customer service appalling. They essentially wanted my SS# in order to authorize the card. As if I'm stupid enough to give out my personal information to a call center in the Philippines. My kid is out forty bucks, but that's the price for a lesson on how financial instruments can be a swindle.

We were victim of scam using eBay and Green Dot money pack. We lost $3000.00 by using the Green Dot money to buy an item that was posted in eBay and when we realize that it was scam transaction, it was not way to contact by phone the company Green Dot because they never provide a phone that you can reach easily and stop the payments, we have to go through Paypal in eBay so they can reach the company to warning about the scam that we were victim. So when we reach them was too late, they didn't provide any help as well as the customer service in eBay were so neglected that we ending up losing all our saving. I just hope the government stop this company that provide help to scammers without any consideration with the victims. We need to get them out of business before more victims come across.

My wife left to go out of town before I could get my check cashed so I told her to take our Green Dot visa and I would load the money with a MoneyPak on the card. I went to CVS after I got my check cashed and purchased a money pack for $200.00 and came home, I scratched the grey off the MoneyPak and entered the number on their website. And when I did a message came up and said that there was a zero balance on the MoneyPak.I called Green Dot and was instructed to go back to the vendor. My receipt showed that the card was activated. The manager at CVS was really nice and helped me get in contact with Green Dot because she said they could not do anything. The lady at Green Dot asked me to fax a copy of MoneyPak card and receipt to them and the manager did so for me.

Green Dot is refusing to comply with a probate court order and insists on keeping my deceased mother's social security money. My mom passed away two years ago with a little over $400 left on her card. Green Dot eventually sent me a check for the money in my mom's name after I provided them with all the documentation they asked for; death certificate, power of attorney, cremation receipts, etc. Social Security told me that I'm entitled to the full amount of my mom's left over social security money. No one else has contacted Green Dot or is interested in my mom's leftover Social Security money.

Protect your customers, PLEASE. I lost $600 from moneypaks due to scammers. There is one way to trace where the money went. Great for the theives, horrible for the customer. Why hasn't Greendot fixed this yet. Something needs to be done!!! Can we please find a way to do something about this.

To all those that have had issues with Green Dot and Walmart Money Cards, I offer a suggestion. Be factual, accurate and unemotional and submit a complaint through the Securities Exchange Commission. They will follow up on things and are best suited to handle the complaints.

I want to know if there is any type of class action suits filed against these scumbags. They are continuing to sell a product that they know is causing harm. Any company that will not let you report a fraud involving their own product without first entering your personal information has something to hide and has no interest in resolving complaints. No fraud hotline. No fraud system without creating an account... for a pre-paid debit card? THIS COMPANY IS CASHING IN BIG ON CRIMINAL ACTIVITY! WTF! WHERE IS THE FBI ON THIS? WHERE ARE YOU? You can't tell me that it is impossible to trace this with the company’s assistance. Someone very dear to me just lost a large sum of money due to a telephone scammer. Please attorneys. Someone please contact me.

My vip card was due to expire 04.14. I called them in March for a new card. They said they will send it. By second week, I called back to verify because I get direct deposit pension social security. They said they received no call, but they said they will send me a card asap. They sent me no card again and they said that I didn't receive no phone call again. I asked to talk to supervisor. This is two days before my card expired. She lied also. I explained I have to move and I needed my money. She got mad but said I will do what I can. At the end of April, I checked my account, I found out she closed my account to be spiteful. I CALLED AGAIN AND GAVE ME AN EXCUSE. MY PENSION WAS SENT BACK TO VERIZON. I CALLED BACK AND ASKED WHY ANOTHER EXCUSE. THE SUPERVISOR LIED AGAIN MY CARD. HELP!

First they take my money from a moneypak and say their system lost it...magically. After I threatened fraud charges, they found it and the money showed in my balance an hour later.....then the card doesn't work so they still have my money and I'm out the cash paid. Complete ripoff!!!! Don't donate any money to them because that's what they think it is, a donation.

Can't get money off card system errors. Not able to withdraw money off of card at ATM.

Got a call at 10am 5/6/14, saying IRS Detective calling. He gave his name and Badge #. He said that he is issuing an arrest warrant over the phone due to back taxes owed by us. If taxes are not paid within next two hours, IRS detectives will be at our house door step to arrest. The person calling had the correct names and address with them and as also the home telephone number. My wife who was alone at home, got scared and succumbed to the request. She was forced to go to a Rite Aid store and get $3287 dollars worth of Greendot.com cash cards (total of 8 cards). She was then asked to scratch the back of the cards and give the numbers from them immediately, which she did under threat. Once they got the numbers, they said they have received the money and confirmed the receipt of the money over the phone.

My son had been scammed by someone on Craigslist, using a Green Dot money card. As soon as we figured out he was scammed we contacted the sheriffs dept and tried contacting Green Dot. At first we were told they could track it and possibly track it. That was the last positive thing we heard. After this Green Dot told the sheriff’s dept that we needed to file fraud case, which we did. Had to email copies of the Green Dot card and copy of the receipt. Then received an email saying they were working on it. Another telling us we needed to email this information to another dept. which we did.

I have been double charged by Green Dot for both an ATM balance inquiry and an item purchased through Amazon. The thing is, one ATM charge and charge for item are on one day and the duplicate set is on the following day. On the days in question, the first day all I did was a balance inquiry. The next day I purchased the item. What I cannot seem to figure out is HOW they charged me for the item the day BEFORE I even thought of purchasing it and why they charged me for a balance inquiry on the next day when I certainly did not do another balance inquiry.

I bought several (small money) apps for my new phone from the Google Playstore using my Green Dot prepaid mastercard. Green Dot Bank froze my card as a "risk" for buying the various items in the same day, and from the same location; and are saying that I have to wait 10 business days to request a refund on my account balance, then at that time within another 10 days they will refund my money in the form of a check. A "risk" to whom exactly?

I bought a Green Dot visa card from a store where I live and found I couldn't use it until I got my "permanent card" from them in the mail with my name. The permanent card came and registered online with them and had a password and secret questions to answer. Their site showed the amount I had loaded which I made a copy of. I still could not use the card and when I called Green Dot to ask if I could just get my money back since I couldn't use the card, they said I would have to send them a copy of my driver's license and social security card for them to review for 10 days before they decided if they would give me my money back. I refused to do that and asked to speak to a supervisor which I was told there was not one. They said they had to know for sure it was me before they could refund the money because of suspicious activity on my card. I asked them how that happened as there has been NO activity on my card other than the original loading of the amount.

I needed to get the routing number & my account number to give to my employer for my direct deposit but didn't have access to a computer to look up my account. I called a GreenDot and confirmed the number 3x. The number was incorrect!! Not reliable for Direct Deposits.

My 15 year old son purchased two separate green dot prepaid cards to purchase a motorcycle online.. He loaded one with 500$ and the other with 250$. We then went home and activated them. After a bad experience with the bike owner my son changed his mind and wanted his money back.. Mind I called customer service no more than three hours after the initial load.. I gave the lady I spoke with the two card numbers and she assured me I would be receiving two checks for my son. I gave them all the information off the receipt that they ask for. They then told me if there was any problems I could expect a callback within 24 hrs.. No callback so I called them back to check on the status and the women told me that everything was fine.

Purchased MoneyPak card at CVS, due to a scam I was a victim of; which I reported to local police. Police instructed me not to contact party that called me. In scratching off the covering over the back of card, to display the card numbers, I completely scratched off 2 of the numbers, rendering it unusable. I then spoke with CVS, on getting my money back $429.00. They told me they do not offer refunds. Had to contact Green Dot directly, which I did April 7. Filed a complaint over telephone twice, then online twice. The last complaint was closed because they did not receive copies of receipt and card they requested. I spent $6.00 to fax this to them, got a confirmation, but they have no record.

Green Dot aligned "my name" as being affiliated to another family (or persons), having the same last name. Therefore I was unable to apply for a prepaid debit card. What's that about? If I pay EVERYTHING IN ADVANCE, why couldn't they process a simple application? I will not be denied access to OPTIONS that are available to other U.S. citizens just because they "choose" to INCORRECTLY ASSOCIATE ME WITH TOTAL STRANGERS!!!!!!

I use several GreenDot cards for my over the road drivers (fuel, repairs, etc.) approx. $600/week year round. For the third time, this 2014 (4 months) I buy the MoneyPak reload card at Walgreens and/or Walmart (which has to be cash) and when I try to load the funds, I get an error message after entering the MoneyPak number. Retried several minutes later and now it says the MoneyPak number is invalid as it has already been used/loaded. Needless to say, the funds don't show on my balance. I initiate a dispute and immediately get a request for a ton of info images of the MoneyPak front and back, copy of the receipt from Walgreens, store number, location and several other very specific details. I keep records so I send it over via email as requested.

I tried to use my card to get an Amtrak ticket but I forgot to give Amtrak my correct info so they declined the transaction. Then I call Green Dot and they have charged my card for three tickets yet Amtrak says that they never charged my card. I called customer service and I was told many different things throughout the day as I called them 4 to 5 times getting the run around. Was told that I would get a call in the next hour and nothing. Called the next day and was told that yes my card was declined and in the same breath that it was approved and that if I get my money back it won't be for 11 days. MY QUESTION IS IF A TRANSACTION IS DECLINED, WHERE IS MY MONEY? I WILL NEVER USE GREEN DOT AGAIN NOR WILL MY COMPANY.

I have a remaining balance of $675 and they put a hold due to entering the wrong moneypak number twice. Mistakes happen! Now they have a hold on my card for 10 business days. The 10th day is tomorrow and now they're telling me they're going to send me a check which will take 5 to 10 more business days. I am trying to get them to just make my funds available so I can withdraw the money but getting help is impossible! I don't understand how they can do this. This is my rent money so I'm getting late fees everyday. I am NEVER doing business with them again. Very Shady!

I have a Walmart Green Dot reload card, and I work for my cousin who lives on the other side of the country (marketing analysis). The day comes to get paid. Seemed that a MoneyPak would be cheap and easy to do. So my cousin goes to the local 7-Eleven and purchases a MoneyPak reload, sends me the number. I call to load the refill, instead I'm told there is a zero balance on the reload. So I file a dispute, fax copy of receipt, get a reference number. I call back, they did not receive the fax of the receipt. I try to work this out for a week. My cousin tries to file a dispute. All to no avail. I call and ask for an email address. I get one and another reference number. Of course the email was returned invalid. It has almost been a month. What else can I do?

The first part of what happened wasn't Green Dot's fault - also, until this happened I was a very happy customer with Green Dot and often suggested others try it as an alternative to using their credit cards. Recently I rented a car while out of town to visit family and used my Green Dot card; the car rental company, in error, doubled charged my card. Once I was home, I realized the mistake and called customer service at Green Dot. They explained their policy on double charges was to hold the money for sixty days. When I asked if there was an alternative to this policy I was assured that if I did a couple of things, the hold would be removed within the next two business days.

My card has had money taken off of it twice less than a month in Japan and charges authorized by this company with money I didn't even have on this card when there is supposed to be $5.00 on it always. I believe someone in the company has done this.

My daughter received a Green Dot VISA gift card as a birthday gift from a friend who obviously purchased the card at some local retailer. In order to use it, my daughter had to call the toll free number and give all her private information in order to begin using the card. What debit card makes you give your SSN? None! Well, none that are legitimate. Look at all the complaints. Consumer Affairs needs to do something before Green Dot is allowed to continue preying upon more innocent people.

I purchased a MoneyPak reload recently. I loaded my Walmart Money Card Visa with the funds. The automated system stated the money was successfully loaded. It never made it there. I filed a research claim with CVS and they sent an email to GreenDot. I haven't heard anything from GreenDot about my refund. Can someone please help me with this issue.

Requested a company reverse a charge on March 27. They agreed. It is April 3 and the charge is still "pending" and when I call numerous numbers I get someone in the Philippines, not United States, and can't be transferred to the US either, and all they tell me is that it is scheduled for the 8th of April. Why does it take two weeks?

On Feb 12th, 2014, I disputed 5 unauthorized charges on my Wal-Mart Money MasterCard now provided by The Rip off Artist cons at Green Dot. I filled out a dispute form, had to pay to fax it to them (All other Visa & MasterCard Providers use the industry standard Method With Recorded Sworn Statement). My computer was infected with a program, an email was created without my knowledge and my card compromised. I called each merchant to find out how and why I'M BEING CHARGED! I had no knowledge of the email used, no password so it was hard, I could verify my old card info. These web sites using the same webpage formats customer service with different phone number were sex sites in located in Russia.

I Paid 6 dollars for a Green Dot preferred card at Walmart. Loaded $170.00. After activating card they told me I could not withdraw cash as it says on package. Less than thirty minutes after purchase they said my SS number was connected to a female; I am male and never heard of her. They refused me the services advertised and would not refund my cash. Terrible customer service agent with a bad attitude. Asked to speak with supervisor. She said they will tell you the same thing and hung up on me. False advertising on package - I have contacted a lawyer about it.

I bought a green dot re-loadable debit card and loaded $10 on it. I tried to activate it online using my social and dob but it was not working. I called customer service and was told it was blocked due to suspicious activity. I told her I just bought the card and there was no activity. She said I had to fax a copy of gov issued and my social security card. I gave them the info online. I told her I felt uncomfortable giving that info and wanted my $10 back. She said I could not till I sent the copies. I told her I felt it was a scam to keep my $10 I used cash for. She restated my $10 was blocked. I just want my $10 released. I did nothing but buy the card, load $10 and nothing else, no other transactions.

My internet service provider accidentally charged the Green Dot card for an erroneous charge. When I called, they immediately removed the charge and said the money will be returned within 1 to 3 business days. I went to the store knowing it was more than 3 business days and went to make a purchase and was declined. My balance was 0. When I called Green Dot they said that "according to paragraph 3, section 2 they have a right to hold any refund till the 28th of the month"! Hello!!! Are you serious. So if a charge is made on the 1st and refunded they can hold it a whole month? I don't think so. I'm going to the banking commission.

MY story is like everyone's on here. I had my IRS deposited into my Walmart money card. The next day Walmart put a lock on it. Suspicious activity, we got that resolved. The day after another lock by Green Dot. I do not have access to any of my funds. Guess what, for 20.00 they can send me a new card in 3 to 5 business days. So they have access to my money but I don't. How can they get away with this?

I loaded $260 onto a Green Dot MasterCard for my son who's in jail last Friday & STILL having problems using it??? I DON'T know what to do to activate it, so hopefully this will make it work now!!

Stay away from GreenDot-- they make the process interminable, make it very difficult to get through to anybody (I had to go through the California Dept of State to find their number-- and then it was off-shored), they charge you fees for THEIR errors, and have the WORST customer service I've seen in years. AVOID AT ALL COSTS.

On Friday, March 14, 2014, my son did a "swipe" load to our Upside Debit Card account in Sarasota, FL. He called and told me about it and I noticed that an hour later it still had not loaded on my Upside card. I called Upside and they told me that they would get a supervisor to call me within 1 to 4 hour. It NEVER happened. The next morning, I call Upside again and they told me that Green Dot was having "IT" (Information Technology) issues and that they would resolve it and give me an answer as to what happened to my money. Saturday came and went... NOTHING! I call Upside Sunday morning, they tell me the same ** and ** story about "Green Dot's Information Technology" problem. Monday came and went... NOTHING! I call Upside today and they inform me that Green Dot STILL HAS NOT RESOLVED THE INFORMATION TECHNOLOGY ISSUE!!! This is ridiculous! I clicked the box below to have a lawyer contact me and hopefully Green Dot will have the decency to tell me what happened to my money!!!

I went to Walmart and did a "swipe load" for my prepaid card at the register just like I always do on Friday March 14th. I usually have a confirmation from my prepaid card that the load was successful by the time I walk out of Walmart...until the 14th. My prepaid card is not through Green Dot but the transfer of funds from Walmart to my prepaid card is done through Green Dot.

I opted to have my tax return deposited on a Green Dot card. They put a hold on my card twice, a total of ten days. I know they are doing this to others. I'm going to set up a website to solicit people and file a class action lawsuit. I will update the information here. They're scamming and using other's money to invest. We have a case.

I had unauthorized charges. Disputed the charges. They took longer than 10 days to handle dispute - so when I told them part of their policy, if it is longer than 10 days that you are to grant provisional credit. They said, "well, that's a lot of money." Well I said, "I deposit a lot of money in your account every two weeks." And they said, "well, if it were a $50 that would be different." I said, "you have to be kidding me. You don't follow your policies." I told them I was changing my direct deposit to CHASE LIQUID. I withdrew the remaining amount from my account and change my direct deposit (all but about 8 cents). Three days later I get a check in the mail for 8 cents. I log on to my green dot account and it is said my account was closed. A week later, I finally reach them (note this is 4 weeks into my dispute) and they tell me that My account is closed because of my card activity and I no longer can open another account.

I received the 1st part of my tax return on my Green Dot card without a problem, the 2nd part was entered into my account, and when I tried to get it, I was informed that my card had already expired. No 1 from Green Dot had informed me of this nor did they send me a new card before it was to expire, so now I have to wait 3 days for Green Dot to send it back to the IRS, then wait for the IRS to send it to me in the mail which will take up to 3 weeks, not to mention that I still have funds left on that card. I asked if they could just transfer it to my other Green Dot card but they wouldn't, they're gonna send it to me in a check, keep in mind that the whole purpose for using Green Dot was so that I wouldn't have to go to the bank. Green Dot card is in the way it's supposed to be convenient but it conveniently screws you.

Ordered something from Amazon on 2/28/2014, then decided to cancel the order on the following day, 3/1/2014. The order was not processed. Amazon confirmed the cancelled order on 3/1/2014 and 12 days later, Green Dot claims the order (pre-authorization) is pending. They are holding my funds and benefiting from any and all interest which may accrue at my expense.

I had called because my card was expired and would not pay my bills. I wanted to know when my new card would get here. I was told at that time my account had been put on hold why I don't know. I got them to release the hold on my account, but was told at that time I would no longer be able to add any further money to my account. I could not go purchase a new card and use that so I could continue paying paying bills and doing business w/ green dot.

I received my federal income tax on my prepaid green dot card. I use my card 4 times then they put a block on my card. I have been going back and forth with them for days now, still no resolution. There is a remaining balance of over 7,000$ on this card. I think they are a scam. It's hurtful and unfair that this company is still in business and still basically stealing people's hard earn money. If all of us can come together about this situation we can get our money back, they are not allowed to keep these type of fund of any kind. We can do a class act lawsuit against them. Please people let's stick together so that we can get our funds back. Feel free to email me at ** so we can start up a petition against this company please and thank you.

Last week, I disputed an unauthorized transaction and closed the debit cards associated w/ my account. Customer service informed me that it would take 10-14 business days to receive a new card and although I would not have access to my account or any money, they cannot expedite delivery of the card. In the meantime, I'm left without any money or access to deposited monies from paychecks, tax refund, etc. I've had to borrow money for food, gas, etc and this have been extremely overwhelming. I discourage anyone from using their services. As soon as I receive the new cards and can activate them, I'm going to transfer to a reputable bank.

I had my taxes put on my sister in-law's Green Dot card because I didn't have a bank acct. and she didn't use the card. Well, the money was loaded on schedule. I used the card 1 time, went to use it later that day and it was declined. We called and they said it was froze because my taxes was put on someone else's card so they ask us to send them a copy of our license and social security card which I understand about identity theft right now so I did so. No big deal. Well now it is day 14 and they are still dancing around unlocking the card that has 6,000 dollars on it and to try to help, I even faxed them some other material plus my FINGERPRINTS to verify my identity and they tell me that it can take 5 more days. My bills are due. I'm just a working class person and anyone who is the same knows how people depend on and pre-plan for their income tax money. I don't know what to do. It is scary when someone can take money that belongs to you and just take it all with the click of a button and it seems there is nothing you can do about it.

I bought two greendot prepaid cards on February 24, 2014. When I got home with them to upload to paypal account, they were showing $0.00 balance. I called customer service and they told me the funds have been used. I emailed the receipts and front of back shots of both cards. They have people working in customer service that you can barely understand. They have failed to get my money returned or any type of resolution to the problem. I am a single mom of four kids, which three are special needs, Autism and ADHD. I can't afford to lose this money. One card was for $500.00 and the other was for $350.00 total of $850.00. I just want my money back and be done with them forever, will never purchase another card from them!

I bought a Green Dot card for my taxes to go on. And the day I get my taxes, a block goes on my card. I have spoken to them several times but they refuse to release it. I sent ness info to no avail - nothing. I have to move and need my money. Lost everything in a fire. I'm just confused on how to get my money.

After getting a balance notification that my tax refund was on my card, I went to work and used my card at Wendy's for lunch. I went back to work and at the end of my shift, I tried to get gas and my transaction was declined... 3 times I tried. Once I got home and called the customers services #, they told me that they froze my tax return for suspicious activity and to fax my Driver's License and SSN to verify me. I did as instructed and was told they will take 10 days. This is unacceptable! But no one can help me!

I have a Green Dot card, went to use it at a store. They told me it did not take it, so I call customer service. He told me my card was blocked. I said, "what how's it blocked?" He told me there's been unusual activity on the card. I said someone has my info, he then said it was a possibility. I said you guys are the only ones that I gave my info to (I don't have credit cards and etc.). He then laughed and and told me to fax all my info to them. Um NO!!!! I think they're a SCAM!!!!!!!! Do not buy.

On 2/20, IRS deposited 689.00 into my Green Dot account. On 2/26 had balance of 219.00, okay Account is blocked. I called the 800 number 1st time, could not even understand the person who I was talking to. Called back, I was told I needed to send a copy of my social security card and driver's license to a fax number and it would take 10 business days to be investigated. I asked, "What investigated?", they said my identity. I asked for a name to send this info to. They don't have one, just kept saying, "Don't worry your info is safe with us." I have had this card for a long time and now they question my identity.

I just believe Green Dot is linked up with the scammers that ask for you to buy them. When you contact Green Dot to complain or dispute their estimated wait times are definitely off. When the wait time is 20 minutes it actually is an hour and when you finally do contact someone they have broken English and tell you basically you are assed out on any type of resolution.

I got my income tax refund direct deposited on the green dot card. I opened an account and choose to because their advertisement said "you can get your refund up to two days faster." Well I received a text letting me know "good news your refund of 5,500 has been deposited. Your card is ready for use." Well within an hour my card had a block on it and I can't use my funds. It's been 5 days... I faxed them everything they said they needed and then some.. My account still has a block on it. They said they need to verify that I'm the cardholder before they can lift the block and I can use my money. I'm so far behind in my bills, I have 4 beautiful children and I'm scraping up money to get stuff for our house. My family has been looking forward to us getting a car. It sucks walking everywhere and taking the bus. I am praying the block gets lifted soon....

Tried to validate greendot.com money card. Headed it to clerk in the store thinking it was as simple as other money card gifts I had received. Spent twenty minutes trying to register it via Green Dot. Was asked all of my personal information, social security numbers, birth date, phone, address email accounts. Angry and pressured by people in line, I submitted it but changed a few things like SS and address, etc. I then completed it and was told to log in. It said, "Account cannot be activated invalid information." How could they know this? Tried twice and then called their number.

I have been using MoneyPak to load my Mango card for a few months now, all of sudden it says they refuse to load due to suspicious activity. I too spoke with someone I know for darn sure wasn't on this side of the pond who transferred me to their automated service to load which gave me the same message. If this was my last dollar I put on here to pay a bill it would be cause for a negative visit from me to the MoneyPak offices. Maybe I will contact the news and get it broadcast everywhere what a scam this is. In addition I thought companies could not knowingly take money and not provide the intended service. I hope this ends up with the Attorney General as these people need to be stopped ASAP, and I hope whoever has their job on the other side of the pond loses it! What is customer service if I speak ENGLISH and the rep CANNOT!!!

I have been trying since DAY 1 to correct my password on my online banking with these people and every time I call I get the same story. We will send you a temporary password to your email... guess what? a temporary password never arrives, and each time I call there is no record of my previous call. I highly DO NOT recommend getting a Green Dot Card!!!!

I purchased a Green Dot card at CVS, logged online to register my card and in the process I was asked questions that didn't pertain to me. The message I got was that there had been a security block on my card. The following day, I called their customer service, spoke to an individual who I could not understand and I asked to speak to a manager or corporate offices. This woman (the supervisor) proceeded to instruct me on how to register, I answered a new set of questions and in return I got a form for direct deposit. I was able to get a personalized card confirmation.

I opted to send my tax refund to my Green Dot Card. When I filed my taxes, my card was active and good to go. The day my money was sent to the card, I called and they closed my account and are mailing me the remaining money I have on my account. They did not notify me of this. I didn't find out until I was checking my balance after the IRS sent it to them. So now needless to say I have to wait for Green Dot to get off their ** and send my funds back to IRS then wait for them to send me a check!!! I am beyond mad. I will never use this company ever again in my life!

I had a tax refund of 3600. l direct deposited to my green dot visa and the day my money was direct deposited green dot blocked my card. I have no access to my money that I need to pay bill. I called and no one speaks good English and no one can resolve the issue. I asked to speak to supervisors and they told me, "I am the supervisor and there nothing anyone can do for you." I was told to wait 10 biz days for a phone call and they would let me know if the block was off my card.

I filed my tax refund electronically and had it routed to my Green Dot card. My money got to the Green Dot bank on the 12... I called to check my balance, immediately they rushed me to a rep and ask me to verify my account. I verified me, the lady then told me that was Really who knows me better than me. I've been having this card for . Longest with no problem. All of a sudden my birth date year is wrong. I had to fax social security cards and state ID... After a least 10 copies they say the picture is clear enough to verify me... Wow... So she asked me to email it so I did... I called and she said the corporate office has to investigate, it can take up to 10 days before it clears. I've call the attorney general... I will not let this rest. They are stealing money from individuals that have work so hard for their money...

Bought a moneypak from local retailer, under the premise that my money would be instantly available for use - as advertised on PayPal/moneypak sites. After purchase, walked back home, took approx. 30 mins. Tried to add money and voila, "unable to process at this time. Try again in 1 hour." Waited 1 hour, voila - "cannot process your request. Please try again in 1 hour." Tried yet again - voila "cannot process request. Please try again in 1hour." Contacted moneypak, got some non English speaking lady of what I think is India. She assured me that it wasn't them and hung up on me.

Tried loading money from money pak to paypal account and was rejected. Paypal states it's on Green Dots end due to the fact that the money shows on Pak, they are just not allowing me to complete transfer. Called several numbers to speak with someone from Green dot. When I spoke with them they said basically that I was in the wrong and it was not their issue. Agent could not tell me if my moneypak was even valid or could not look up the rejects. Total mess.

I put 50 dollars on a green dot moneypak card to transfer to another card my son holds in Denver CO. His name was clearly on the card he holds. But because his name was secondary they wanted the social from the original purchaser, whom he was no longer with and hasn't been with for almost 2 yrs. We did not know her social, nor how to get a hold of her at this time. So they wouldn't transfer the money to my son, who like I said, was the secondary on the card. So I asked for my refund of the $50.00 and the sending fee of $4.64 for non delivery.

Found out after the fact that you cannot reload the temp card you purchase at Walmart so what good is it to have these cards if your permanent card is never sent to you? I get no where trying to solve this with Walmart of course. Threw my $3 card away and called it a loss. Never again!

After purchasing a card at Walmart I was unable to activate it for some reason. # 1 issue trying to find a phone number to speak to a person. All numbers are automated. I did after several attempts find that they are affiliated with Green Dot and got a rep on the phone. She went over the problem with me and assured me I would get a refund check in the mail 7 to 10 business days. Stating the card had problems and not to use it.

I deposited $60.00 on my card at Walmart this morning to cover an automatic $50.00 student loan payment that is scheduled to be withdrawn from the card tomorrow. I paid the $60 plus the fee of 3.74. I have the receipt from Walmart saying the funds have been added to your card. It has the account #, REF # and network #. When I got home, I called to verify that the funds had been added to the card. They had not. I returned to Walmart. The manager called Green Dot and stayed on hold for over an hour.

Needed to purchase something on eBay. Got a debit card from them. Got it at one of those Dollar Stores. I paid a $1 to load the card to get it going. I registered it online when I got home. A couple weeks later I got a card I didn't think I was getting. I was looking at paperwork I got with the card in the mail because I was thinking of using it for something else. This is when I seen the $5.95 monthly fee that's not listed on the website. I just looked and it doesn't say anything about the monthly fee. With Direct Deposit they waive the fee or if you do so many transactions. They don't easily spell out the limitations the card has. They just tease you to get the card. You can only get so much out a day. I think it's $400. What if you spend $250 on groceries and gas and your car breaks down and the tow truck driver doesn't take plastic. None of them do. What do you do?

I was trying to activate my Wal-Mart Money Card that I was keeping for standby. I was having difficulties with another Green Dot prepaid card, so I figured I would activate the WM one and try to transfer. Lo and behold, both are Green Dot and they are cancelled, and I am no longer allowed to have a Green Dot card. When asked why, both reps simply said because of unusual activity. When I asked what that meant as the WM card was never activated, and the GD card I only just purchased and put money on, they said "Green Dot reserves the right to not disclose certain information." So GD reserves the right to not tell me what I have supposedly done? So, if I suspected fraud because of this, who would I talk to or what would I say since I have zero information?

I got a Green Dot card at Dollar General to cover parts I purchased from McMaster-Carr. Order was $8.41, put $10 on the card (min.) and it was declined same day. They just didn't get their fee so they declined it! Complete rip off, use another company!

I had 2 cards, one for me, one for my husband for 5 yrs. My father got cancer. Went up north for 2 months to help. My husband was sending MoneyPaks for me to have money. Went to use card, all of a sudden I was blocked for suspicious activity. Called Green Dot, spoke to 6 different foreign people, got same excuse, said we could never get Green Dot ever again. Five plus years of $4.95 fees each time loading, they owe me a better reason than this!

1-20-14 put 50$ on VISA-Green Dot prepaid card, and found that I could not pay on what I had selected as a job online. 1-21-14 called in to Green Dot and this representative - the girl, says I was blocked under suspicious activity, I was not going to get use of the card anymore. WHAT?? I asked "you're kidding," well she would not say more. They had blocked for some time, all this was crazy and she said she would refund 8-10 days. I did ask if someone is paranoid. I AM A 76 YR OLD GRANDMOTHER, retired out of security. I held my cool as this girl was not in this country. I see I WAS SCAMMED, I WANT AN ATTY, I SEE safety in numbers have to be #285 on complaints, next day - today 289.

The main reason I got the card was because my money kept getting stolen as I was staying with roommates. Also, so people could not accuse me of stealing when I was collecting donations for a shelter when I went in a store to buy something. I got the card and called before I put money on it. They told me I had to put money on it first before activating it. This is aside from the $4 and some change to get it. So, fool that I am, I put over $400 on it. Then I called back and they told me I had it on the card and they will activate it. I was transferred to someone else who told me my info was not verified so the card would not be activated.

I had a relative load a Greendot card for me to pay a bill that needs to be paid TODAY. Went to my Paypal account to load it, and Greendot wanted to verify my information. The form they had asked for my SSN. I provided it, but the Paypal is a business acct and has an EIN instead of the SSN. When the SSN didn't work, I tried the EIN and it still did not allow me to load my account. At this point, I contacted Paypal and added my SSN to that account, went back to Greendot's site to try again, and the amount has been refunded in a check that I will not receive for another 7 to 10 days.

I have had a few minor complaints with Green Dot but overall I had been satisfied... until now. I purchased a MoneyPak and like so many people, it didn't work. I had to fax receipt on 2 occasions because they claimed they didn't receive it. After confirmation of them receiving my fax, I was told it would take 1 business day to review. When I didn't hear back I called them. I got some line about a miscellaneous receipt being needed??? Basically I am getting the runaround. They have had a few suits brought against them, all dismissed. So my attorney is recommending small claims court. They will have to appear or will be held in contempt. I don't believe these people are even attempting to be ethical. They are stealing plain and simple.

Same story as all consist - this is not right! Report to your state's Attorney General - fill out a form you can find online and report if you believe you have experienced fraud by GREEN DOT and report to (find the address for your state online) Department of Agriculture and Consumer Services Division of Consumer Services and BBB. Help stop this, so many good people getting hurt!!!

Everything I read about this card said I could add cash & use instantly on PayPal. I thought I would try it because it would make a nice gift. Purchased one today for $200.00, went to PayPal & added it to my account. Guess what, they told me it would take 2 days to credit PayPal. Contacted customer service to see why I couldn't access MY money. Told I would have to wait 2 days to use MY funds. Told them I could have deposited it in my bank & had instant access to the funds. I was told they would send me a refund check but it would take 12 days to issue a check plus mailing time it would be over 2 weeks. Can you imagine how much interest they make on our money while we wait for something we lost control of. Plus I had to pay the $4.95 card fee. From my experience this is a load of CRAP.

On January 5, 2014, I placed an order with QVC Shoping Network. The cost of the item was $56.69. I used my Green Dot Prepaid Visa card for this transaction. Later on that same day, I called QVC to check on the status of my order. I was informed that the item being ordered wasn't available: It was on back order. I was given an option to cancel the order: Which I did cancel that order. QVC did in fact cancel the order. They didn't charge my card. Five business days have passed since this transaction and Green Dot has not returned the $56.69 back to my account.

On 11-23-2013, I purchased a Green Dot MoneyPak card for $200. After giving the cashier my $200 plus $4.95 fee, I was given a receipt and my MoneyPak card which had not been tampered with by appearance. The code on the back was unscathed instructions on the receipt required for me to wait at least 10 minutes to try and upload it to my account. After 10 minutes I applied the numbers to my account from the MoneyPak which was followed by a message stating that the funds were gone and to contact customer service. I contacted customer service filled a dispute and was given a case number and told to wait 5 days pending investigation.

I sold my truck to someone who lives in another state. In order for me to get my payments, I purchased a Green Dot card and told the person buying my truck to buy money paks and send me the numbers to load onto my prepaid card. The retards from Green Dot shut down my card... froze my money and said I can never have another Green Dot card as long as I live... In part, I guess they DID me a favor... but it's wrong that they don't even allow you to offer an explanation before they pull that crap on you. They are crooks!!!

I have purchased two MoneyPak cards over the last 6 months. I used it to buy things at retail stores like normal consumers use debit cards for. At one store, they told me it was declined...and I knew there was enough money on it. I called MoneyPak and they said it had been blocked for "unusual activity", whatever the heck that meant... They went on to say I could no longer reload money but could spend the remaining balance... and the CRAZY THING is that they are saying that I can never open another MoneyPak card...like I was doing something criminal with it. They can take their MoneyPak cards and stick them where the sun doesn't shine.

I ordered my card online using Green Dot's website. I was having problems with the website and it kept kicking me back. Well apparently it processed them 4 times and I did not know, until I got two cards in the mail and when I tried to activate one by phone, it transferred me to customer service. Apparently they have some kind of system security breach that when cards are ordered more than once, it automatically voids the cards and blocks you from EVER getting a card from Greed Dot EVER again! What kind of system is that?

I've just started having my employer paycheck deposited to my Green Dot prepaid card and it was supposed to be deposited on 1/3/2013 at sometime around 3am. Well it's 8am and the money is still not on the Green Dot prepaid card which I bought offline and decided to Google "GreenDot direct deposit complaints" and lo and behold, it brings me to this website. It's these types of errors that destroy the economy, it's a chain effect on everyone depending on me to pay them.

Brought a Green Dot card thinking with was a gift card. I gave it to my mother. A few day later, she tells me she cannot use it. So, I try to active it online. I continually get the message the card number and the security code do not match. I try the activation via phone with the same result. Also there is no way to get to human via the phone. Next step, I go to BI-LO where they tell me they only sell the cards, and will not help. I think find an email address for Green, I have sent them 2 emails and I am waiting on the response. Wow, BI-LO, you really let me down.

My purchase at our local country club was $38.45. I paid with the Visa prepaid gift card. The balance on my receipt showed $3.86 which is incorrect since my card amount was $50.00. I paid the tip in cash. After a phone call to Green dot I found out that they are "required" by Visa to withhold an additional 20% of the purchase to cover a possible tip. When I read the cardholder agreement provided with the card it clearly stated that the restaurant needed to preauthorize this withholding.

My family have had 3 cards with this company and all were closed down and the reason being "We loaded too much $$$ on it." Seriously??? It's a prepaid card so what does that matter. My card was taken after having it for over 5 years and being a VIP. I was in line for groceries and it was declined and when I called they told me it was closed because I used it too much. This company needs to be shut down ASAP!

I received a Mastercard gift card for Christmas. I tried to use it and I was not a loosed to. I then called the number provided to activate card and was unable to do so. I talked to 3 different people, 3 different calls and got yelled at and hung up on by all of them... They would not activate this card without me giving them MY credit card information. I refused and they yelled at me and hung up! I then tried to activate it online and it would not take the last three numbers on the card so I could continue... I tried 3 times!!! This is ridiculous. The person that bought this card paid $28.00 for a $25.00 card and then in order to activate it, you have to pay them and give them one of your credit card numbers and your Social Security number! Something is seriously wrong with this picture and it needs to be STOPPED!

Do not use Walmartmoneycard.com/Green Dot. After signing up online for their prepaid debit card, I was given a temporary visa number. I tried using that number, but I was blocked. Live customer service does not exist via the phone number at walmartmoneycard.com. However, I was informed by a recorded message stating I was banned from ever using Green Dot again. The recording also stated that my available balance was ready to use. Several days later, I received my debit card by mail. Thinking there must be some type of mistake, I bought a MoneyPak and tried to reload money on my new debit card. An error popped up along with a number I could call.

I've had my VIP Green Dot Card for years. For the last five years, I've had my pay check direct deposited onto my card with no problem at all. Then yesterday, the day I was paid, I paid a few bills and went to the store to pick up a few things, bought lunch and the next thing I know, my card is being declined when I went to use it at the store and to pay more bills. Once I called them, I was told the reason the card is locked down on a security hold due to unusual usage. So I tell them what I've used my card on and he/she and a supervisor stated that they couldn't do anything about it that its a security hold and on January 6th, I need to call to request a refund on my account as it was being closed, that I will need to contact my payroll department and make new arrangements to receive my paycheck.