Green Dot Prepaid Cards Reviews

My card was blocked with no reason.

First off, I had never had a prepaid credit card before but I had been using Green Dot MoneyPak to send money to a friend 1800 miles away. One day I see the Green Dot Visa card and I figure that that would be easier and cheaper to send money. So I purchase the card at Dollar General and put money on it. First off I find that there were some websites that rejected the card?!? I hadn't expected that. Second off, and this is the big one, I put on $195.00 so that I could pay a large bill online. I put the money on the card on the 4th. Everyday you get an email with a balance and the next day I get one saying I have a balance of less than $30.00?!? I figure the email just hasn't been updated so I go to the website and see a charge from Walmart.com for $160.77 made the same day I had loaded the card.

Customer service is very complicated and rude. Cancellation and refunds you have to wait 10 days or longer. They don't care for trying to help you. They make up any kind of lie to get out of doing their job which is CUSTOMER SERVICE. Rating POOR.

I have a Wal-Mart Green Dot card and have had it for over five years and this year March 2015 after I added $1500 on it Wal-Mart blocked my card. So I called their customer service line and it was a pre-recorded message saying that I can push start to unblock my card but that I will no longer be able to load my card or use it for direct deposit and will not be allowed to receive another one because they could not verify my identity.

My tax refund was sent to Green Dot bank on February 9th 2015. They put a block on the card and won't let me get my money. It's been over a month and still no answers. I want my money and Green Dot corporation has done many of people this way with their tax money and it's not right or fair and I need answers so I'm reaching out to anyone who can help me with this matter. They have all my money and won't let me get it.

I bought a Green Dot card, put money on it and used my card twice. My taxes got deposited on February 24. Went to go use it that day to buy birthday presents for my boyfriend's daughters. My card was declined. I called the number on the back of the card and they told me that it was on hold until they verify my identity and to send a picture ID to the Website they gave me. I told them that my ID was expired and they told me that when I get a new one to take a picture of it and then send it to the Website.

A friend of mine has his Veteran's retirement check automatically deposited on a Green Dot prepaid card every month. He has had this card for about 4 years. The money was deposited on Feb. 28th and the next day, he called them to try to transfer some funds and they started to ask him some security questions and when he couldn't remember what the street address where he lived 4 yrs ago was they blocked his account saying he couldn't unblock it until he could verify his I.D. and of course he could do this online at such and such address. He doesn't have a computer so his caregiver called and they told him maybe they could fax it to this address. He tried. "No, you can't fax it." So he called back and they told him he could email it.

My card was used with no authority. They recommended to get a new card. They told me it would take 14 days. I said that was absolutely unacceptable. After a few minutes of arguing, she said they had fee for $15. I said ok, do it, I don't have a choice. She said card would be here in 5 days. NO. 2nd call again, 4 days. NO. 3RD CALL, NO RECORD OF FEDEX!!! FCC SHOULD FINE THE BUSINESS. THEY MAKE INTEREST ON MY MONEY THAT I HAVE NO ACCESS TO. Supervisor will take 24-48 hours.

I purchased a Green Dot card for my income tax return. They took all my info, sent me a card with my name on it in the mail with no problem, my tax return was deposited March 4th. I made one purchase then my card was blocked. I have since then sent in my identification of my west Virginia drivers license 3 times. They said it could take up to 2 days, this is day 3 and my card is still blocked. I have contacted a local news station to report this activity and have read the reports on this page and have noticed that it's not only me with this problem. So anybody in or around Martinsburg that has had the same issue should contact your local news station, don't let them think they can get over on us like this. Let's stand together and do something about it.

I had a refund applied to my card almost a month ago. Green Dot tell me they don't have it!!!

Let me begin by saying that because of Green Dot my kids are currently in foster care still. Had my 2014 return put on a card and the day it goes on they block my card for verification which I have sent everything and still there is an issue. I am at my wits end. I don't know what to do. I need this money for an apartment so my kids who are six, three and eight months old can come home to me. I am going crazy without my babies. These people are are very rude, they don't care because they know they have your money so they laugh in your face. My anxiety is through the roof. I'm just so upset and have no clue what to do. Should I call my attorney? I don't know, omg please someone help me. Please please I need my babies.

Long story short, I tried to use my card that was given to me as a Christmas gift in March. It was invalid every time. Couldn't even get into my account because it was the security code was wrong! This is how you solve the problem if you're going through the same thing: Call Visa and tell them to get you to a real person at Green Dot. They will try to give you a number to call or tell you they will transfer you to answer security questions. DON'T DO EITHER OF THOSE OPTIONS. Tell THEM to get them on the line. They will answer your questions. Also, found out that I didn't have $50 on my gift card because they had been taking out $5 a month for services charges! Outrageous. Hope this helps someone.

I had my card info stolen and wiped out. I was told by a sup in Asia that 30% of their cards get hacked and this happens. I have sent the info in six times and can never get someone in the USA. THIS COMPANY IS A SCAM. WALMART SHOULD BE ASHAMED OF USING THEM. SOMETHING HAS TO BE DONE.

I called customer service and ask them to cancel out my old cards from 3 years ago literally 4 times in the past year - every time they lied to me about it. Which is complete **. They never canceled any of them out. Well 10 days ago I asked them cause I wanted to make a dispute on a charge. Well the guy told me he will do it himself! I said “No sir, I want to do it not you. So I can use my own words!” I told him 12 times not to do it. He ignores every word I said and locked my account to where I can't access my 2,200 dollars.

Purchased a green dot card from my local CVS Pharmacy. I put two hundred and twenty dollars on the card and then tried to purchase something online my purchase called Green Dot support. I was informed that I could not use the card, the temporary card online. About a week later but I received my plastic card. I attempted to use it at a gas station it was declined. I called Green Dot support again and was informed that my account has been frozen due to suspicious activity. I asked if they could tell me what that was and they could not. I was told to fax their forms of ID to Staples, I was informed that they could not send a fax to the 800 number without putting a one in front of it even though I was told by green dot support that I could not include the one in front of the 800 number. I then submitted the forms of ID via email.

I upload tax money on a Walmart money card and the card some bs. I been calling these people at Green Dot for a week, they keep saying they didn't get my information. They bad business and they don't call and say ** and the killing part about it, I think it a spams, and am going to get me a attorney so I can get my money and am going to put them on the BBB because this ** is sad.

I'm 23 years old and I have a one-year old daughter that I work my butt off for everyday making close to minimum wage. I put all my trust into green dot card when I filed my 2015 taxes and deposited my refund to their card. But once I went to the atm and it declined my card I grew suspicious. I called the customer hotline and they told me that they needed a copy of my ID to verify my identification before releasing my money. I did as told and they said it would take up to 2 business days. WHY DO I HAVE TO WAIT 2 DAYS FOR MONEY I WORKED ALL YEAR FOR?!?!

So I got this GD card on 02/04/2015, my tax returned was deposited on Feb 13 and my account was "blocked", for unusual activity. (Later I found out it was my tax return) So I verified my identity and then after 4 days not 2, the block was "cleared" and was ready to use (by a supervisor). I went on my lunch & card declined for $3!!! I called them back PISSED off & then another IDIOT tells me I had to request a NEW card (replacement card) in order to use it again. That will take 2 more weeks so I can finally receive my new card!!

I got a card through them and let my sis use it then got a new one and closed both accounts and now can't open a new one. ** response why if you ask me.

Well as you all know I have the same story. Refund sent to card on 2/4/15 card blocked. Request to send info which was sent 4 times still a block. Now they want me to send passport or D.L which neither I don't have. I just want my money. Me and my family homeless. I just got married trying to recovery from all the money we spent. Will we ever see our money????

Approximately one month ago, I recently purchased a Green Dot card from a MoneyPak at CVS. I called & activated my card so that I could receive a permanent, personalized card. I spoke to a service rep that I would receive my phone in 2 weeks. I waited, but I still only had access to my temporary card as well as my regular bank card & cash. The rep I spoke to stated that the card was returned to them, with no explanation as to why. She then placed an order for a new card & asked me to confirm the address on file & even read it back to me, telling me that they would be giving me a new card in the mail & it would arrive in approximately 2 weeks. I asked if expedited shipment was a possibility; she said only if I paid $19 & I refused to cover those costs for someone else's mistakes. Nonetheless, I wasn't really in too much of a hurry at that time so I decided to wait.

I had my son and daughter in law's taxes federal taxes put on a walmart green dot prepaid card. The taxes were deposited on 1/30 but a block was placed on it immediately and we were unable to touch the money. After sitting on hold for almost an hour, we talked to someone that said it would take 10 because they had to investigate fraudulent activity on the account. We have gone back and forth with these people for the last 3 weeks. They closed the account and refuse to send the money back to the IRS saying they had to request it. IRS is saying that Walmart has to send it back because they accepted it. We are caught in the middle. Need to find a lawyer to take on this case, everyone needs to get together and sue their ** . If you’re a lawyer and would like to take on this case, contact me at ** . This is not right, they still have our money and we need it, we have 3 kids.

My sister had her IRS refund loaded on a Green Dot card. Her money was deposited and when she tried to use it, it wad frozen. She called and was told the same thing many of you are being told. They needed to verify her identity and it would take up to ten days. Thirteen days later, her money was still not released and Green Dot customer service started hanging up on her anytime she asked what was going on. She contacted her local DA and news station and both called Green Dot on her behalf. Green Dot released her money within an hour of the news people calling. So my advice is to call your news stations, get the word out nationally and let's see how quick the refunds are released. Good luck.

I loaded a new Green Dot visa card & have been trying to register it for more than 4 days by phone & internet. There's always a problem with their system. They won't let me talk to a supervisor, they hang up or put me on hold for indefinite. I can't use my money until its registered. I am so furious. Are they scamming us?

I submitted these documents at the first of February and again on the eighth of February 2015. I called after faxing the documents the first time and the person told me that the documents were received and that it would take two days to process. Two days passed and the block was not removed. So I called back on the eighth. I was told then the documents that were seen in the system before were not there and that I had to resubmit the info, so she gave me this email address and told me to submit and she assured me that it would only take 2 days again - I waited 2 days and no release. I have spoken to other people in your Indonesia location and I was told that they would have someone from America call me in 24 hours. I'm still waiting on that call. It has been 10 days since the 8th and I want my money. I am resubmitting my ID and SS card. And will be doing so every day until you guys respond to me.

On January 30 my text refund was loaded on my prepaid debit card which was $7114. I went to go use it and all of a sudden it declined. As shocked as I was, I called Greendot Card customer service number and was on hold for 54 minutes until I talked to a supervisor name VER employee number ** . She stated that there is a hold put on it because it was a suspicious direct deposit that I needed to fax in a copy of my ID and my Social Security card. I didn't told her that I have a expired ID and I didn't have my Social Security card that I would have to go down to the office and request one. She said that when I get my Social Security card that it was okay to fax my expired ID with my Social Security card. I did end up receiving it in the mail so I did fax those two items and she told me after they receive those two items it would take 10 business days. And that their investigation team will be calling me to up, lift the hold on my account.

I have had this card for almost a month and I have not been able to use it. Every time I try to use it, it declines. It says that I have $50 available but it declines. I even called the automated customer service which confirms that there is $50 available, but it also gives me a list of all the places it has declined due to insufficient funds! I tried to call and get it resolved with an actual rep, and all she told me was that a transaction actually went through a week ago. I told her that it never went through because Green Dot declined it. She told me that I was incorrect. I even asked, told her that if that transaction did go through, why is it not on my account when I log into Green Dot's website? She did not have an answer for that either, she just told me that the money should be in there the next day and to try back then!

I had my tax load to my Green Dot card but to my knowledge my card expired on 1/31/15. I call to let them know I need a new card and the man told me I had to call back the next day. And when I did the lady to me it will 2 weeks before I will get a new card but it my money deposit on there. I could order a new card by FedEx for $15 but when my money came on the card on the 2/3/15 they said they return it to sender but no they didn't. My money was still on there on 2/6/15. I talk to five people until one man finally got me a FedEx card order but that took 3 day to get a tracking number for so I still didn't get my card until 2/12/15. But now my money still on there - I can't used it or get it off and it's the 2/16/15 cause the bank call, told send my money back to them but they send cancel letter. For them disregard the first letter - they said they never got which I think is a lied. I'm tired and upset. I need my money for real!!!!

I applied for a card online and instantly received a temporary number from their website. I then contacted their customer service hotline so I could verify my name and address submitted to their website to ensure everything was correct being my intent was to direct deposit my 2015 taxes to the card. Also, I verified the checking account and routing number was correct to eliminate any errors, the CSR confirmed all info was correctly received on their end so I figured... there were no issues...WRONG!!!

Green dot also put a hold on my tax money. They said 2 business days and the hold would be lifted. It has now been 5 and still nothing. They will say anything they can to get you off the phone. They should be shut down. Why does our government let a company like this do business in the USA? They don't care about my bills or getting me my money. They have 9,500 dollars of my money on hold. I just read their ad and it says get your tax money faster and easier than a paper check. This is not faster or easier. The interest they are making having thousands of people's money on hold is crazy. Please call the bbb and the attorney general. Call your local news to investigate. This is the biggest scam around. They are liars and cheats. Everyone is a manager and no one will help. How can they send my ss card and picture Id to a company they don't have contact info on. It's all illegal. We need help.

I hate to inform you all of this, but I used Green Dot for my 2012 taxes and had to verify myself to release my money. It took about 3 weeks. For my 2013 taxes, they blocked the card again. This time I refused to send in any verification, especially since I did that the year before already. They sent my money back to the IRS who is now still "reviewing" my return. They got suspicious when it was sent back. I still have not gotten the money that was released February 3, 2014. I am honestly scared to file right now. I do not know if I am going to be able to file. I feel that if the IRS approves our money, Green Dot should have no right to take it from us. They do all this crap to sabotage our money. Then when it is sent back to the IRS, they begin to think it may be something wrong with us. I don't suggest anyone send their money to this company.

Green dot dropped the ball. Had a card expired 2/16... I.R.S. sent refund to card. Green dot did not accept the direct deposit. Now I'm ** out of Luck... Called green dot all day all they say is "TOO BAD." Suck it Green dot!

I am past pissed. I want my money off my card. I got card on February 2 and my money was put on it on the tenth of February, I called card to check and then they locked my card down and told me they would release in 2 days. This is day 3 and I’m getting angry by the second because I need to pay my bills and get stuff done and I’m moving so it’s been pure hell. I have submitted my license, what else do they need... a piece of skin?

I had the same problem. I have had my Wal-Mart prepaid card for 2 years now and always use that one for my tax return direct deposits. Now all of a sudden the card was cancelled due to non-usage. REALLY! When were they going to tell me this. Well of course my refund was scheduled to be put on that card on 2/4/15 but was due to be rejected. I emailed Green Dot and they told me it only takes 2 business days. Well they lied! It is now 2/13 and the IRS has not received anything back. I am sorry for people who need prepaid cards to do their banking. In the future I will just stick to my regular bank debit card for deposits. I hope they will return my money like they are suppose to do.

I received my taxes on the 4th. Was able to buy a money order at WALMART and buy something there too and took out 100.00. When I went to go buy something else, it was declined due to a block they put on. I submitted my ID more than 30 times and still no phone call. Everyone that answers are supervisors. I still have a block. No one's giving me answers. My lights are disconnected and my rent past due. I have 5 kids to feed. Everything is past due. My grandson has type 1 diabetes. His insulin went bad. I told them that. They don't care. They are overseas - you think those people give a damn about us? Nope.

I have had a Walmart money card for 2 years with no problem. They advertise to get your refund deposited on it so I did. On Jan 30th it was posted - account was blocked due to suspicious activity? It was a federal refund. It has been 13 days - I have faxed my info 6 times from different places. Every time I call, they tell me a different story, they lie as soon as they release. I will be withdrawing everything and never using again!!! The customer service is rude!!! They won't tell you anything, just make up stuff to get you off the phone or hang up in your face.

I filed my taxes and my money was deposited on 2-4-2015. Greendot froze my acct and said for me to submit my id. I've done that and still haven't heard anything. They are not very helpful and their customer service isn't what customer service is all about. They are very rude. Please, has anyone got their money and what was the time frame?

OK, I've read all your reviews. Green Dot has a limit to 2,500 a day or direct deposit transaction. It says to their discretion if it's over that amount. I'm not sure but this might be the reason the accounts are being locked. I called today to ask this same question and I actually got a human "Indian" on the phone. He wasn't too hard to understand. It was no different than every other customer complaint line. I'm counting on my taxes tomorrow so I informed them of the amount before time to try and avoid this. I'm praying they don't lock my account because I need my money now. I'll check in tomorrow with follow up.

My card does not work and you will not help. I paid 50 dollars 2 days ago and know my does not work and I have the receipt but they will not help. They even hung up on me. I'm pissed off. I want my money they took from me. The receipt did get wet but I can still see everything on my camera does not.

Green dot put a block on my money a few days ago & when I call they say that there was successive direct deposit when I only had ONE which is my tax returns. They asked me to send in my social & my id so I faxed it and now they're saying up to 10 business days so I called again today and one lady told me 1 to 2 days and I called again just to make sure and they hung up on me. Wow professional right? I honestly think this is all a scam! How can they just keep our money like this? It's unfair! I have kids to feed & bills to pay and because of them I’m stuck with nothing.

A lot of the comments are coming from people who have financial obligations and have been caught in the verification process with Green Dot. So, the comments are coming out of frustration rather than poise. Some have said they were with Green Dot for years, so that right there merits more than 1 star. I do not work for Green Dot, and have never been affiliated with them on any employment status, but I am a rational person. Green Dot is good for what it is. A great way to deposit money, cash, employment or any other way. I like it. Also there are tons of no-fee ATMs around. People just breathe. You all will get your money. Right now I am waiting for an authorization to be released. Green Dot takes up to 10 days to do so. Sure I need that money but, I know this is what they do because I read the agreement before doing business with them.

Green Dot seize my return but instead of having to fax them something I was told to use their website to verify my identity. I was told it would take two days instead of ten to release my funds. Hope this works and hope this can help others here - https://www.greendot.com/verify.

Can someone please help me. I got my taxes refunded on to my card, but they froze the acct. I haven't faxed in my ID or social yet but when I went online to look at my transactions right under the one that says pending, there is one with my taxes direct deposit saying funding now. So one says pending, one says funding but under the funding transaction my balance says 0.00. Someone please help.

I am also starting the process of sending info over to verify my identity. I've called 4 times to get answers. As you've already heard, everyone that answers the phone is a supervisor and none of them can answer my questions. I will be calling BBB, my state attorney general, and green dots corporate office. The corporate office # is 626-765-2000. Also, I will be calling Walmart's corporate office to inform them that green dot, being the bank for the Walmart money card is making them look even more unfriendly in the eyes if its consumers. I ask everyone to join me in calling your state attorney general's office along with BBB. My intentions are to start a class action lawsuit. They have hurt so many by holding funds without explainable cause.

It’s advertised on their website when you sign on. It’s advertised on their mobile apps. Use these apps to find no surcharge fee atm. So I use their app to find the bank with the atm that I will not be charged a fee by GREEN DOT. I understand I will be charged a fee by the host bank whose atm I am using and have no problem with that. Check my balance. Guess what is showing on my account... $2.50 domestic atm fee. This is a second time.

First of all, how is it ok for anybody to refuse a cash deposit? I returned some items to Nordstroms and I could not find my receipt. Nordstroms refunded my $ without question. The card company demanded not only the refund receipt but the original transaction receipt. They did not have enough cash on hand at Nordstrom ($500+) so I pull out my obviously (piece of ** card) to credit my account and now I cannot use it.. The funds were declined and reversed.

I have been a customer with Green Dot or the Walmart card for over 6 years. I got my federal refund deposited to this card. They put a block on my card. I sent in all the information, social security card identification that they needed. I can't talk to anybody in the US. Everybody's a supervisor. I just want my refund check. If my own government knows who I am, who are they to block my card? Feeling helpless. Has anyone received any of their money back yet? Are we being Scam?

I got a Green Dot Walmart card to have my taxes deposited on. I noticed that on January 30th it said my taxes were on my card, so I went to use it only to have it declined. I checked my account online and the status said "pending." I checked it again the next morning and it said "funding." I tried to use it again, only for it to get declined again. I called the customer service number on the back of the card, to be put on hold for over 30 minutes.

I got the card to put my refund check on it and when the IRS deposited the money on the 30th they put a block on my card. So when I call all I got was it was tax fraud deposit put on this card and that I needed to fax over my DL and SS card and I did. Then I called back and then they told me it was going to be 10 days. Then I asked them to let me speak with somebody that works in that department that put the block on the card and I was told that they do not take incoming calls just outgoing. They are very rude and they would tell you they are going to put you on hold and then they hang up. I got Josh one time and he told me that it was not Tax Season yet. So I guess Josh works for the IRS also. Going to cancel and soon as they release my money. DON'T GET THIS CARD!!!!

On Friday the 31st my tax refund was loaded to this card. This card has put a block on money and they telling me to wait 10 days before they can take the block off once I send in ID and SS. I believe this card is some bs. How can they just block our money like that?

There was a freeze put on my debit card that is with green dot bank. This was put on 1/30/15 -- that is the day i tried to buy a truck and use the card for payment. It was declined. Called green dot to see how come declined. I knew the money was there. They tell me i need to send s/s card in and pic ID which i did to get the freeze off it. So i make another call to be told it will take up to 10 business day to get the freeze off. So now i am late on house payment, electric bill, phone bill. Electricity will be shut off if the freeze does not come off by 2/2/15. Very dissatisfied with the action they are doing to the little man.

I call to check balance on the Green Dot Prepaid Card, automatic recording came on telling me that I have won a $100.00 Walmart Gift Card. I hung up. I called the 2nd time, recording came on again. Listen to the entire message, routed to Customer Service Rep, which stated the winnings. Ask for my current address, and would incur a $4.95 fee and ask.. what credit card would I use for purchases that day. I gave them the Green Dot Credit Card #. Walmart Card would come 5-7 days. Routed to another Customer Rep, which gave me a confirmation # and routed to another recording/survey for Aetna Health Ins.

How is Green Dot's activation system not working for over 24 hours?! I'm pissed because it's my money I loaded on the card and of course I wanted to access it right away. But when I went online to activate my card the system is down and 3 hours later it's still down and now its' over 24 hours now and I still haven’t been able to activate my card. I've also called the customer service and they were no help and couldn't give me a clear time the system would be back up. Hopefully it's working later today. This will be the last time I will be using Green Dots. This service is supposed to be a convenience not an inconvenience.

After they put a block on my card for my tax refund I had to fax off papers with my info. Now I got to wait 10 days for my own money. I hate Green Dot. Sure wouldn't do it again. DO NOT USE GREEN DOT. Can somebody tell me how to speed up the process?

I got the green dot card strictly to get my direct deposit from my tax return. Well irs released my cash on Friday the 20th of January and green dot took it upon themselves to put a block on my card and not give me MY cash then I call and they say I have to fax documents ss card and id so I did so and I called them today (the day after) and they tell me they cant do anything about the block it is in their investigation department and I have to wait up to 10 days to use MY cash then I ask then to transfer me to someone that can do something about it. They tell me they cant, wtf is that. DONT GET THIS CARD.

I had receive my tax refund on Green Dot card. They immediately block my card, froze my account before I can use it. Now I have to go through a 10 day process. What else can I do? I need my funds now. Customer services will not help.

I received my tax refund again for the 3rd year in a row and deposited it to my green dot card. They decided that I spent too much money in one day and blocked my card. I called them yesterday and asked what was going on, this was the explanation that I got from them. "Ok. Fine, thanks for your concern and for the protection in place. But please take it off." They agreed to take the block off of my card if I could answer a few security questions. I answered them successfully. They took the block off. Great. They suggested that I add more time in between my next few transactions for the day and told me that I had a certain amount that I could spend per day. I didn't go over that limit.

What happened was this place needs to be shut down. They fail to explain that they hold your IRS tax return until you fax them copy of ID and SS card. Then after you do all that then they tell you wait 10 business days for them to investigate and make sure you are who you say you are. This is a crock and something needs to be done about their false advertisement.

Ok long story short green dot is also holding my funds that the IRS released to me. I am unable to get a real answer as to why and they keep telling me to wait 10 days and the account is under investigation... To me it's a scam. And everyone who this has happened to need to get together and take them down asap because I am extremely angry and I want my money now! Someone please respond so we can all do something.

I really think this card need to be taken off the market. I had my tax refund loaded on this card, and after the IRS released it for some reason the Green Dot company felt as if they has to put a BLOCK on my card and all my funds until I faxed them a copy of my ss card and government issued id. Once I did that they decided to tell me that my funds would be held for 8-10 business days until they investigated and made sure they were releasing the funds to the correct person. Needless to say I was super angry, because none of this was written in the agreement. I asked to speak with someone higher and was told that pretty much everyone that I would be talking to was a some sort of supervisor. Then I asked to be transferred to someone who verifies the information that was needed and was told that they do not take calls.. They were all very rude except for one lady who was very apologetic.

I had my government tax return direct deposit onto my Walmart card only to learn my funds was placed on hold, by the agency called Green Dot who is now running the card versus Capital One. They will not give me corporate number, or supervisor on the phone and they kept leaving me on hold for long periods of time. Holding more than an hour to just hang up. They are requiring me to submit my photo ID and SS card, but I have been a customer with Walmart money card for 6 years. And now I am being told it will be ten business days before my funds will be released, such an inconvenience to me to have to wait after the IRS already issued my return. I do not know if this practice is legal. I really feel like there is perfect strangers holding my money and identification with no real time frame or active numbers to contact or speak with anyone in reference to this matter.

We used Green Dot/ Walmart Money Card for our income tax refunds. The IRS released our funds on time, but Green Dot froze our account when they received the deposit. They told us that our account had been flagged because the deposit was suspicious - because nobody should be expecting a deposit from the Federal IRS during tax season - and that we need to verify our identity. We had previously verified identity with them and the documentation they requested was the same they already had on file. We complied and faxed the requested documents.

If I can give 0 stars I would. Green dot is the worse!!! They constantly promote and advertise how everyone should put their tax refund on the card because it's better and blah blah blah. But they hold your money for 10 days!!!!! Wtf!!!! Then want you to fax over stuff to get your money?! I hate green dot. I had bills to pay and because of them bills are late and shut off. Do not use green dot, this company needs to be reported and shut down!

A charge appeared on my account as pending. The charge was not authorized by the vendor with me. I notified the vendor and they said call the card company who will reverse the charge. I called the alleged "Customer Service" number on the card. I spoke to several people there who were all hard to understand, and were all very rude. They told me that they were cancelling my card, and the money I had in the account I could not access for more than two weeks until they got a new card to me. They refused to transfer me to a supervisor, and then hung up on me. They also refused to remove the charge. I tried to find a phone number for their corporate office, and was endless caught in a phone tree. You cannot talk to a person. Their "Alleged" headquarters is near me, but proved useless. Cannot talk to anyone. THEY STOLE MY MONEY! I am referring this matter to my attorney.

My 85 year old mother was recently scammed by someone that called and requested money for a grandchild. She was instructed to buy the cards at a Speedway. She purchased $1500.00 worth on three cards. I took one to try to load in PayPal. After setting up an account in her name, and trying to load a message came up that said the amount on the card was 0.

I called to get my account information about 1/19/2015. There was no problem. I set up to have my refund returned to this account. On 1/22/15 I put a hold on the account because i lost it or thought it was stolen. I informed them that I was expecting a return on this card, I later found the card and took the hold off. There was no problem. Today 1/28/15 I called to see if my refund was posted to my account only to find that they cancelled my membership. After hours of holding and explaining they only apologize for the inconvenience and gave me excuses.

To everyone on here that got ripped off, there's a banking regulation that all banks/card companies have to follow or they can get a federal fine. It's called Regulation E and it governs all electronic transactions. If there's an error on your account, you call and ask to file a Reg E claim. They are required by law to return your money while they investigate. They're not allowed to arbitrate each situation. Hope this helps, as I was ripped off by them too!!

The sorry thieving ** stole $150.00 from me. I received a reload pak on 01/16/2015 it showed the money on my reload when I loaded to my accountnow card then said give it 30 minutes before using the card. I paid a bill or so I thought I did but come to find out there was no money on my accountnow card. I called them & was told no transactions had taken place & no Greendot money reloads either. I contacted the thieves at Greendot & was told it would take 48 hours, then 1 day after I threatened with an attorney, then they wanted the same info I had already sent, then I was told 5 days & on 6th day I was told they needed more of the same info, then today I am being told to contact the police dept. I am now going through BBB to file this. I see many who get their money back this way.... I wont be giving up!

I went to Walmart to load $50 on my RushCard to pay an important insurance bill. It normally takes 15 minutes and I have done this dozens of times. However this time the money never made it to my card. I kept my receipt which has all the details of the transaction. After discussions with Walmart and RushCard it was determined that the fault was with Green Dot, who is responsible for making the transaction between Walmart and RushCard. Needless to say, there have been several phone calls, several promises. I was given a case number, first told I would have my money in 24 hours, then 2-4 days, then two weeks, all lies. Never got my $50 deposit and they charged me $3.74 for the transaction which felt like just another kick in the teeth.

We were saving money towards my husband's funeral. He was on hospice and his insurance lapsed because they couldn't get the money each month off the card to pay the premium. Walmart shut the card down. My husband had to be cremated.

This company has 2 elderly people stranded in California from Georgia & refuse to release our money that they claim a dispute was filed on. However, they claim the dispute was dropped when we sent copies of money packs and receipts. Now 2 weeks later we're still stuck in California with no money to get home because we put our money on the prepaid card to avoid carrying cash. Does anyone know a good lawyer. We are both elderly and don't know what to do. This company just gives me the run around when I call. Please contact me ** if you know of a lawyer. Thank you.

I lost over $200 because they refused to post available funds back to my account after pending hotel authorizations expired. They also paid the hotel out of my existing balance, so I lost double the money! To date they have refused to correct their own errors. They gave me the specific dates that the holds were to be released, 12/20 and 12/23/14, and on those dates the funds were NOT released and the transactions simply vanished from my account history. I called customer service multiple times over many days and got nowhere. The last person was supposed to mail me paper statements but it's been 3 weeks and they still have not arrived.

I did not give up on pursuing the matter on the prepaid debit card my 16 yr old son purchased at 7-11. I went to the BBB website & found a number for Green Dot corporate headquarters 866-652-4611. Real live humans answered the phone. After one hour and 4 reps later, we got a resolution. Please feel free to call this number and do not give up getting your money back and being made whole.

I bought a Green Dot card for my grandson for Christmas. He went to use it and it had a $0 balance. From reading all the complaints for Green Dot, I have the package it came in, I have lost my receipt, but several people had receipts and it didn't even matter. So, I guess I'm screwed and I'm going to eat the $75. I also feel this is a scam, and I am so embarrassed as far as my grandson is concerned. I'm very angry and I will never set foot in Walmart either.

Well I've used Green Dot a few times and not only are the charges ridiculous but you get the first card with no name and a lot of websites want take it. But I finally get the card with my name and I use it one time and somehow somebody opened and my wallet app so I canceled the card and they said it would be two weeks before I got another one and I had about 300.00 on it so WalMart has a card. It's free. You add cash and it cost 3.00 and that's it no other fees.

Green Dot / walmartgift.com declined an online purchase of the exact amount 3 times. Each time the money was taken out of my account but put back in within minutes. When tried a 4th time the money was not put back on. They have been holding my disabled son's money for ten days now and are telling me I have to wait another week. The first call they said yesterday. I've been transferred and hung up on so many times I can't count. They have contradicted themselves multiple times and lied about it. I started recording them to prove it. Now they are telling me the purchase was approved. This is beyond ridiculous. Will never do business again.

On Jan 13 2015 my sister purchased a moneypak card to send me $200.00 as I had absolutely no money. While at work, I went on to the greendot website to add this money to my amex serve card with no success. At first I was told to wait 1 hour to process the card which I did. After the hour passed, I went online to try to add the money only for the system to tell me that my moneypak card was at a $0 "ZERO" balance. Both my sister and I spent hours first trying to get a number that would allow us to speak to an actual human being. Once we did, not only did they not speak English clearly but he continued to say that the funds had been used on a VISA card. He never bother to ask for the moneypak number so how could he possibly know that the money was used on a VISA? Not to mention, their policy is to give a refund in 7 days. If my baby starves because I couldn't buy the formula, you can believe I will find an attorney to "SUE THE BE JESUS" out of them! So are we just out of $ 200 bucks! DO NOT USE THIS COMPANY!!!!!

Let me start by staying 3 years in a row I added my tax return to a Green Dot card, bi-weekly pay checks etc., with no problem. LOTS of money had come and gone through my Green Dot card. My mother tried to send money she owed me and was having a hard time finding the scratch off MoneyPaks. So when she found some she wrapped 3 and put money on one, saved the others for future transfers. She called me and said she forgot which MoneyPak number it was and gave me all three to try and add. I did unsuccessfully, when she realized she gave me the right number but off by one number.

I purchased a money pak card at a CVS. I was told by the clerk that it could be used like a debit card. Which it cannot be. When I tried to transfer the funds to my Paypal account it showed a $0 balance. I filed a dispute online and got no response. I filed a complaint with the BBB because I could not find a phone number for a live person. Someone called me back from Green Dot and they showed no record of a dispute being filed. They also showed a $0 balance. I was told to file another dispute, which I did. I got a confirmation this time and sent the requested receipts and proof. The website says issues will be resolved in 5 days. In three days I got another request for receipts, which I faxed this time. Then I waited. After three weeks I called the number and was told it was resolved 10 days ago! But not in my favor - the funds had already been transferred and were no longer available. They would not tell me who funds went to. When I asked what my recourse was, the guy said "you are not going to like it", but all I could do now was to subpoena their records. Such a rip off...

My parents bought my family 3 Visa Green Dot cards for Christmas 2013 thinking these were regular gift cards. We tried authorizing them online (they ask for SSN, which is bizarre and scary - we did not provide that info) and were unable to do so. We had to call their number to authorize the cards. We were unable to use them at all, the retailers said they were never authorized. The card stayed in my wallet for almost a year until my mom reminded me about it. I was shocked when I went online to figure out why I couldn't use the card and found that I had a NEGATIVE balance on the card due to monthly fees that Green Dot was assessing. I called them and spoke to a live person who didn't do anything to help me. The money my parents spent as gifts is gone, Green Dot won't replace it and don't care. I cancelled the card with no hopes of getting any money back from these scam artists.

My wife purchased a Green Dot card for me at Christmas. From the outset to completion the process was an unnecessary and avoidable struggle. After going through the lengthy registration, the card refused to register. Customer Service was practically non-existent, no humans were available. When I was finally able to use the card several days later it still took the merchant where I purchased my product (Lowe's) multiple attempts to get the card to run through and complete my purchase. My family and I will never use Green Dot again for any reason.

Very simple - my son received $160 in cash and credit loaded onto a Green Dot prepay VISA card for Xmas. The purchase was at Walmart. They said the card would be loaded and ready to use in a few minutes. The Visa card never was credited. Called The Green Dot number on the back of the card as indicated for problems. Spoke to several people. They requested a copy of the purchase receipt 3 different times (scanned and sent). Each time they said they would call back with a resolution and they did not call.

I'm calling the police on the behalf on my disabled mother. Not only did they run her card a while back for a purchase that didn't even go through and have told her repeatedly for over a month they'll refund the money but that's the tiniest tip of the iceberg. My mother lost her card two months ago. She reported it lost and she reported to the social security office to not to send her social security payments to that card. Green dot gave her a new card number and social security sent the money to that card. Weeks later it had never arrived so we called green dot. They said they returned the check because of possible fraud issues and gave us a tracking number.

I bought a MoneyPak card for PayPal. Customer service takes the card number and your e-mail address. Guess what you have a zero balance. A total scam. I filed a claim with the Federal Trade Com. I called eBay, they know what's going on. PayPal does not. They must be involved also. GreenDot is screwing so many people.

I have the worse experience ever when attempting to apply funds to a prepaid card. The numbers not only automatically populate but they are numbers you've already typed. Then when you try to remove them all the numbers go away. I'll go back to the money gram/western union way. Don't matter if it's a little more... it gets done!!!

Green Dot card was compromised. I informed the company and was told that they would send another one within two weeks. Card did not arrive. I called them and was told it would be overnighted. Waited a week - No card, called back. Come to find out they don't have overnight. Now they tell me I have to wait another two weeks for another card to be sent.

I purchased 4 green dot cards for my daughters for Christmas totaling up 200.00 $. 3 was activated the next day, there was not a dime on there. That was an unauthorized purchases! They're talking about investigation. These people are thiefs, liars and fraudulents. I advise no one to use the green dot company!!!!! These people need to be stopped before it gets out of hands!!

I've had a Green Dot Mastercard since 2006 and have only had one major problem which was due to me making a large deposit and trying to spend it within a few minutes. My card was stolen a few months ago and yes, I had to wait 2 weeks for a replacement, but it did arrive as promised. I use this card for most of my online bill payments or purchases with no issue. All the fees are explained upfront and most can be avoided by making a certain number of purchases or deposits within the month.

So yesterday I laid with my daughter as she cried herself to sleep due to her being starved; I live in the state of Nevada and had my mom send money down to me (which was owed to me). It was for $285.05. Each time I call in I get different answers. One time they actually led me to believe my mother had actually stolen money from me. I do not know what to do. My kid is hungry and I do not get paid for another four days. If anybody knows any assistance in the state of Nevada where I just moved and can assist me with contacts for food banks please email me.

I disputed a transaction that wasn't authorized so they immediately blocked my card. Was told a new card was being sent and received in 2 weeks. Card not received, called and found out sent to wrong address that doesn't even exist and they were sending new card but never verified correct Mailing address. I have direct deposit so I have several weeks pay on this card. I have demanded several times to speak to supervisor and was told they would call back both times and received no calls.

We were given four of these Green Dot debit cards for Christmas presents, purchased by my unknowing family member. To activate a $10 Green Dot card, you have to create an account online with your SOCIAL SECURITY NUMBER, DATE OF BIRTH, ADDRESS, EMAIL and PHONE NUMBER. That's right folks. They need ALL of this CONFIDENTIAL information to activate a stinking $10 debit card. Yeah...uh... No thanks!

Please listen carefully! I do not want what happened to me to happen to anyone! I purchase a Money pak for $500 and the card has a zero balance. No one can help me or have any answers. This is a rip off! I am contacting my attorney.

Tried to buy Christmas dinner when card rejected. Account been canceled suspicious activity. They not tell what I did. 2 years I have had card used at same stores, same bills paid online, now can’t access funds. Already bought cards for my Christmas presents. Now people have to spend weeks for their money back and I am broke. I have to find a new bankcard now. Reset all my accounts and I have no money for food for myself and canines need medicine. No one will tell me what I did wrong. Customer service rude liars. Chat online lies, tells me customer service would help. Liar.

I tried to make a purchase but the purchase was declined, which was unusual because my paycheck had just been deposited into my acct the previous day. I had to return purchases that I made prior to in order to get the amount I needed for that purchase. I checked my statement and realized that a payment arrangement that I agreed to, which was declined and I spoke with that company and we changed the date and amt of the new payment, was still showing on my acct as a negative and my acct was being deducted $200 less. I contacted Green Dot on several occasions and was very unhappy with the service I received. Not only were their reps standoffish but they were unable to help and when I asked for a manager, I was told by one rep that "I am the manager and there's no one else that you can speak with." So I asked if he could send me the information that he claimed he was viewing as correct and he replied with "It'll take two weeks" which is unacceptable.

Tried to use it. Unaware it had not been registered, and then registered it and it worked fine. Went to use it again and declined! Called, they said a new card was only way to help and will get in 2 weeks, yet Christmas is in 2 DAYS! IT'S ALL THE $ I HAVE!!!!!!!!!!

I had money sent to me via a Green Dot refill card. I did not realize my card had expired and loaded the money onto the card I have. Green Dot took their fees from the money loaded onto the expired card. Unknowing the card was expired I went to the grocery store to use the card. At the transaction terminal I was notified the card was expired. Now as I said when I loaded the money it did not tell me the card was expired. I have not received a new card. I contacted Green Dot trying to find out what to do. I was told I had to wait 7-10 days for a new card. (I need the money now. Hence the reason it was sent to me.)

I received a card as a gift last year or possibly even the year before, I don't remember. I recently found it and decided to do some research on it since it wasn't a gift card but a reloadable debit card (I don't think the gift giver realized what it was). I registered it online and provided a fake SS number and telephone number; there's no way I was going to give them my real information. My registration went through and it showed my balance. Because they charge a monthly fee, I went ahead and used the card to pay part of my cell phone bill bringing the card's balance to $0. After that, I went ahead and closed the card so I won't have to worry about any random fees. In all, the process was easy and worked for me.

We received one of these Green Dot debit cards as a gift from a friend (NASCAR Logo on card). Anyhow, the card stated that we had to "Register" the card, so I get online to register it and they "require" ALL kinds of personal information including name, address, phone #, SS#, and date of birth. We did NOT provide all this information as you should not have to for a Gift Card and we had no intention of applying for any kind of Debit Card. So don't be fooled and don't give them your personal information. We called the phone number on the back of the card and went through their voice automation several times (finally pressing zero several times throughout the process), finally got a person (from India or Turkey or somewhere foreign). They stated that they would temporarily activate it as a temporary account and then sent us to an automatic message that stated the $50.00 balance minus a $5.95 "fee" is what we had to spend. Also it stated they would take the "fee" on the 21st of every month?? We have not tried to use the card yet, so I will update when we use it.... if we are able to use it.

I received a Visa Green Dot card as a gift. I thought it was strange that the card had to be "registered," but figured it was a simple activation process that would require little more than inputting the card number via telephone... WRONG!!! They want your f-ing SOCIAL SECURITY NUMBER to "set up your account with Green Dot bank!" My immediate thought was "WTF!?!" I did not activate the card, as I used common sense to realize that once I give my social security number, this will likely be something that will affect my credit and the security of my identity. Being that I tried every avenue possible to get a live person on the phone TO NO AVAIL, so as to claim that I did not have a social security number and see if they could activate the card without one (for my own protection), I decided to shred the card and take the loss of $25.

I bought a MoneyPak card and lost my money. Couldn't use the card, couldn't get my money off of there, lost a 100 dollars. This card is no good. I hope nobody buys this card. It's a rip off.

Basically I loaded, made a purchase of a cell phone and returned it the next day because I decided not to keep to the phone so I returned it. BTW it was bought and returned to Target and they credited the account and we all know it takes a few days to receive a debit return so a few days after I check the card and no money so I called and they told me that the card has a block because of a suspicious load from Target from which I explained they told me shouldn't take long to investigate and so I asked for the investigators number to reach them because I had the receipt and I could fax it or something but was asked for my number because they don't give their number out and that's more suspicious than a return I think. And what's really sad that's all the money I have and Xmas is in a few days and the investigators have failed to call me after waiting 3 days so green dot/Wal-Mart money card 3 thumbs down. My Xmas is gonna suck thanks.

I was given this card as a gift. It was bought for me thinking it was a gift card. I went to register it (first clue that something was wrong, I've never had to register a gift card before) and after that you realize it's a debit card with fees! You start accruing fees (3.00) pretty quickly. I want to cancel this as it was supposed to be a gift card and bought as a 25.00 gift card in Walmart. The phone number they provide yields no results as you cannot speak to a live person! I don't want this and there is NO WAY to cancel this card! Please do not buy this card and I now have to find a way to cancel it. This can ruin a credit rating by charging fees on a card that you don't use and again this is sold as a gift card! This should be illegal to sell that way! People buy these and give as gifts and once the person who receives it, activates it, they're stuck.

My teenage brother was given money during the holidays. He went to CVS pharmacy in Inglewood, CA, and purchased and loaded $200.00 on a Green Dot Money Card. When he checked online for his balance, and called the information read and said, he had 0 balance!!! We were outraged and called and went to online Green dot support, and we never got a hold of a live person. This company is bogus. CVS should not be selling these fraudulent cards. The CVS Inglewood employees said this was 1 of many incidents. I am absolutely outraged.

I bought a Green Dot MoneyPak card. After purchasing the card, couldn't use it. I called Green Dot MoneyPak at 1-805-765-2028 ask for refund, they ask for numbers and the amount. After giving the man the information, he hung up on me, never got.

I wrote to the email provided and they called me right away. They verified my identity by phone and made the $20 available on the card. I used the card and sure enough it worked.

There was a unauthorized purchase for 39.00 dollars on my account. I called then they said they could not stop it and I would have to wait two weeks for their decision if I get the money back. And they frozen my account so they also took the rest of my money. And they are very rude telling me there's nothing I could do but wait and it's Christmas time and that was my Christmas money but they don't care. I don't think I will ever see that money again. And the number of the purchase they gave me to call was disconnect. I told them that and they said there is nothing they could do I would have to wait.

Bought green dot cards and within 15 minutes put a stop on them. Was suppose to get a refund on them, but instead got scammed by green dot for more money. All the numbers on their web site is only good for one time calling them. None of the people who work there can speak English. Then after you do what they tell you to do to get your money back, they block your number so you can't call them anymore. The whole company is a scam and need to be put out of business.

This company took money without me even knowing. Nowhere was I told of Maintenance fees nor the fact that they were taking $2.50 due to green dot withdrawal fees. NEVER AGAIN will I use this card. They are wrong on so many levels. In my option it is considered Theft and they should be held accountable for all money loss. Never was I warned that they would charge me $2.50 when I withdrew money. I was only warned the Atm Fee of 2.50. So why was I cheated of an extra $2.50? This company need to be shut down because many people are falling in a trap of a more hidden Ponzi scheme. Lawyers should be alerted. News channels should make people be aware. $2.50 doesn’t sound like much, but do the math. So many people fall victim of this and it can add up to thousands possibly even millions.

I purchased this card today for a Christmas present for my nephew. I went home to set up where the card would be sent. The representative got my info and the call dropped. After several attempts to get in contact with another rep unsuccessfully and attempting a refund. There was a zero balance on my card when there was supposed to be $100.00. This rep stole my funds and now I'm waiting for a resolution. Hopefully, I get a refund. This just happened today. I'm so angry. I hope this person rots in hell. I truly mean it.

I'm having a problem buying items online. The automated system no longer recognize my card or SS number. There is no one to talk to, to update simple change address.

SCAMMERS!!! I was ripped off 470 dollars from these bozos! It's about time the law did something about this fly by night company.

I bought a green dot card for $50. I used it once or twice. Tried to use it again and the purchase was unauthorized. I went to reload it with $100. No problem. I attempted to use it again - unauthorized. I called the number on the back of the card and I got an automated message saying there is a block on the card. Nobody could explain this to me or fix it. They said it was an invalid card number. I was transferred from one foreign kid who can't speak English to another. I needed to purchase something online immediately for my job so (being as dumb as I am) went to the store and purchased ANOTHER card. I called the activation number and again, invalid card number.

My boss recently bought a Green Dot prepaid card for my travel expenses from a Kroger Grocery Store and loaded it with 500 dollars to cover gas and lodging for a job in Boston. (I'm in Georgia) The night before I left for my trip I tried to activate the card 3 times on greendot.com and all 3 times it kicked it back saying invalid information. I decided since I had to be on the road early that I would just call their toll free number on their card once on the road and talk to a human. I got to my first gas stop and called Green Dot and their customer service rep informed me the card had been blocked for "Suspicious Behavior". I told her that I couldn't even activate the card and I was on the road 300 miles from home with a truck empty and needing gas. She informed me that the only way to activate the account was to fax her a picture of my driver's license and my social security card. I told her no way am I sending that information to a third world country.

My wife purchased a green dot card for me for Christmas with 200 dollars. I went to purchase some shoes and realized it was a balance of 188.10 cents left. I called customer service and they told me they charge a fee of 5 dollars for not purchasing more than 500 dollars worth of merchandise. They do not tell you that and by the way it was 11.90 to be exact - nothing but a rip off.

I got phone call who said he is IRS attorney auditor .He ask me to pay my default $3896 today or I will be transferred to court. He order me to pay by Green Dot MoneyPak card which is faster to close the case. I load all the money to Green Dot cards. When I start transferring I went to check this process with Green Dot company. I call them with the phone number at the back of the card. No answer. I started immediately failing refund and to block the numbers. I got no answer for two days. My money is all wiped out. They are haven for scammers. They don't even know where the money goes. They don't care about us. We are bleeding because of this card. I am waiting government do something. We need to get our money back. I lose my confidence to use cards and paying over the phone.

I loaded 200 on Moneypak. When I attempted to load to card it was empty. Filed dispute as instructed. Told to file police report, did that. Told to have police call them, did that. Told to file dispute. Round and round in circles. Can never get a real person that can help me. How do I get my money back?

As I attempted to load a $50 dollar MoneyPak to the Green Dot card through their iPhone App, I received many error messages stating that this function wasn't available at the time. After waiting an hour I was able to load the MP to the card. Within a day of this I received an email from Green Dot saying my account was blocked and that I needed to call their customer support. After calling their support line I am told by their IVR system that my card was being shut off and that I was no longer a customer of theirs, and would not be a future customer of theirs. I got a hold of a customer service rep who wouldn't tell me what the problem was or an escalation path for resolution. I am a veteran who works for one of the most valuable companies currently recognized and use this card for budgeting. It is ridiculous and unacceptable to be discriminated against without reason or cause.

Ripped off by a scammer on Craigslist. No way to track the account the money was deposited into. Makes scamming a piece of cake.

Well I went to Walmart and gave them 200 dollars to load on my card. It was swiped at the register, I never left the store. My money never loaded. Three hours later no load so I called my card and green dot they said that there was no swipe through Walmart even though I had a receipt. I stayed on them. Finally they told me to email them a copy of my receipt and card. Finally I spoke with a young lady and she said that she could transfer me over to them. I said, "I want the number". She said that they didn't have a number. I told her I would give her 50 dollars and she gave me this number and guess what? It worked and I was able to get my money back in two days. When I called them back they gave me a pin number to load my card.

I put money on the Green Dot Moneypak card, and the company took my money. Now they have blocked my number so I can't call them. The two people I spoke to, Tulip and Catherine, both promised I would get my money. It's been three days.

GREEN DOT AT IT AGAIN!!! Today I attempted to use my "GreenDot MasterCard" and it was rejected. After several phone calls to the company I was assured that while the money was there ($250.00!), I would not be able to access it. Why? Because they had decided to transfer the money to a new card without my knowledge or consent and then send the new card (already activated! Talk about security risks!!) through the US mail. I will get my card according to them in 10-14 business days! In the meantime they have unlawfully seized my access to the money on the card. AVOID THEM AT ALL COSTS! MORE TROUBLE AND SHADY PRACTICES THAN ANY COMPANY IS WORTH!!!

Bought a MoneyPak Card Oct 31st for $300 to load my prepaid card. Went to Greendot.com to load the funds like I have done for the past year. I got an error message that the money would be sent to the bank account corresponding with my prepaid card in 2 business days. Needless to say it has been almost 4 days and no money. I disputed the transaction to Green Dot and they said if I sent it the receipt and copy of the card they could refund my deposit of $300. I have done everything they have asked of me and still no response. I will NEVER use them again and I want my hard earned money. My phone is now 3 days from disconnection and they do not care!!!

I loaded 200 on my card and went to pay my electric bill. They told me the card was expired. I looked at it and sure enough it was, so how do you load an expired card. I call the company and they say they send me a replacement card. 2 weeks no card. Call again they say we will mail you another. Again no card. I call and it says I have a zero balance now. I call customer service which is a scam. I want to speak to a supervisor and it turns out it's the same person I was talking to earlier. Finally she tells me to go buy another card and she will transfer my 200 to the card. I buy a new card and then call her back and she says she can't transfer it because it's not an AARP card. So now I'm out 200 plus the 25 on the new card. I ask to have the money put in my checking account. We can't do that. So they have had my money for 6 weeks and I can't get it back. Going to see an attorney tom and the BBB. What a scam company.

Customer service called and e-mailed me. Card was unblocked. Doesn't change the embarrassment of having my card declined at a restaurant but at least I have access to my money.

I load green card $420... When I try to use it, it is fake and when I call them the customer service agents are fake... The company is fake and people are fake, the FBI and police should involve on this case because they are stealing money.

I was scammed by someone online that had me purchase these Green Dot MoneyPak for the purchase of a Toyota truck. I bought six $500.00 cards I sent by email copies of the cards for the purchase of the truck. I changed my mind about buying the truck. I called Green Dot to see if I could get a refund. They told me I had to buy another six $500 cards. Then call them back and they would reload the new cards with all the money. I'm not doing that, I'm afraid they won't go thru with it.

Green Dot is a ** scam and someone needs to do something about them... I bought a reloadable card for 40 bucks and I got ready to use it and they told me there's zero balance on this card. OK... so I called customer service... They said, "We're going to charge you for 10 dollars for investigating... And then we'll send you a $30 check within 7-10 days." I called back, now they have no record of me calling. Bootleg ** company... I hope their main office blows up. I am mad as hell they are taking people's money and the law is letting them. They have completely lost my business. Don't give these ** scammers your money. That's why Walmart cut them off....

I should have known better but I needed to fund my PayPal account and the only way one can do this is thru their bank account, or with a Green Dot MoneyPak reload card. The first time I did this there was $600 I put on the card and went to PayPal site which linked me to Green Dot's site. I put in required information and hit fund account, all I got was an error message stating try again, then technical difficulties, try in one hour. I had to put those funds on another prepaid debit card it wouldn't fund PayPal. Now I did it again, purchase the cardboard card with number to enter on website, this time $80. I thought surely an isolated incident, but it happened again. I've used my home computer, my smart phone and iPad. Doesn't work. I doubt I just have bad luck. Green Dot is a sheisty company that offers no live customer service. How can a company be allowed to do that? Are there no regulations for a company that strictly handles cash handling services?

On 10/14/14 I tried to load 800 dollars on my card at 711 using green dot swipe....it said it successfully went through .. I went to check my card and only 300 went on there. I have faxed my receipt and transaction... Even emailed it to them, one person says they got it but when you call back the next day they don't. I need my money, don't know what to do.

I see absolutely no reason for Green Dot to ask for personal info. I've used it for two years and never had to provide my Driver's License or any other form of ID. It's hard enough to keep your info from scams and cons as it is without having to spread more info than needed. Green Dot needs to re-evaluate or go out of business.

I am so mad at Green Dot I have had my card for over 6 yrs and was even a via member. My husband also had a card with them for over 5 yrs. Both accounts were separate and had our individual direct deposits from our employers going into them. I went to use my card a week ago and it was declined. So I ended up calling their customer service line and found out they're closing my account due to suspicious activity. Could not get a human on the phone for anything. Can I find out the exact reason why they doing this. But they did this right before my direct deposit was supposed to go in and now I'm having to wait until it gets sent back to my employer so my employer can write me a check. But that was last Friday, today is Thursday, my employer still hasn't gotten it back. What's Green Dot doing with my money? This is ridiculous. I can't believe after all the money they have gotten off of me over the years paying their fees and there's never been any issues before now all the sudden they're suspicious activity? How did they come up with this? What really angers me is I can't get any real answers.

On 10/09/2014 I bought a Green Dot gold card from Walmart for $20. I bought this card because our debit card was stolen and we are waiting for the new one in the mail. I'm glad I only put $20 on the card because when I tried to use it today 10/15/2014 at an atm it said account closed. I went home, called the # on the back of the card and was told that my card has a hold on it. So I asked why and was told the hold was put on it on 10/09/2014 (the day I bought it) because of suspicious activity. I asked what suspicious activity because the card hadn't been used. She said she didn't have that info. Then I was told I could have access to the $20, all I had to do was send a copy of my driver's license and social security card. I explained that this doesn't make sense and I'm not comfortable sending a company who has basically stolen my $ from me all the info they need to steal my identity. She said that is the only way I will have access.

Received a Green Dot card for birthday gift. Could not register online, had to call. Money deducted for not using. Rec'd an unwanted Green Dot credit card. No way to get in touch with a human being at company. I do not want the credit card.

On 10-9-14 I was making a purchase in Walmart with my Green Dot MasterCard and the card was declined. That day, the next day, and today I called the Green Dot Customer Service (in Asia) and was told that my card was on hold because I received a $519.00 credit. They said that I could not receive the credit, even though I pointed out the $519.00 charge a few days before. They wanted me to send cancellation documentation that I don't have because I received an email cancellation which I forwarded to Green Dot. So now, my account with $1372.00 is frozen and I don't know what to do.

I ordered a replacement card on 9/26 because I was overcharged by a Company. Green Dot Company {customer service} told me I would receive my card in 7-10 business days. 10/11/14 still no card {the card is going to my PO Box so I should have a card}. I have a total of 598.18. Kids, bills, and everything else piling up. This has been the worst experience of my life. I'm not only angry but sad being that I have kids, bills and my own that I can't spend. Green Dot told me to have another replacement sent out. {What happen to the first replacement card}? Where is it? Did they even send it? I mean I’m getting mail from everyone else. No Green Dot card being that I have Direct Deposit set up. I'm trying to get that canceled out. I don't know if to cancel the replacement card, {that I don't have}, or what? I called all day everyday, only to get the runaround. They're asking for my SS#, old card #, they want me to put a physical address on file.

My client gave me $100 gift card... I called to activate it... the recording asked for my social security number etc and like an idiot... I gave it... then it said that it couldn't register my card, to do so online... which I did only to get locked out of the program... so I looked at the reviews and came across this website. I called them up, can't get a live person. Called Walmart who won't do anything about it and gave me the Green Dot phone number which I called again... The recording asked for my credit card number which I gave and then it says that it's an invalid number... Walmart is where the card was purchased and I don't understand why they would sell a card that is a scam... I'm so upset.

This company is the biggest money laundering scam I have seen in my life. How can you scratch the card off and the number has already been used. I called in regards to this on a Friday and was told to submit my proof of purchase by fax. I faxed the information and called back to make sure they received the information and I was informed that the information was not received yet. I sent the information again on Saturday, Monday and Tuesday via fax. Each and every time I called I was told they did not receive the information and could I re-fax it again. I even went to FedEx and Paid for it to be sent off and they stated they still have not received the information. I emailed it to them and they still haven't received the information.

I have bought several green dot moneypak # within the last 3 month that have no money on them when I go to load it to my card. This is quite aggravating because then you have to call green dot and beg to get your money back. The receipt say the money was loaded to the card when I buy it, but that is never the case. I will not be doing anymore business with greendot and I think that they should be shut down.

I have been bamboozled by Green Dot as well... I went to pay a bill online and it kept denying my transactions, so I called customer service. When I entered my card number, it said that it was under investigation. Someone said that I stole $150, so that lead to an investigation. What I was saying to them was: I did not take $150 from no one. They stated that the card was not used properly. I responded saying: How do you use a debt card? The only thing they kept saying was it wasn't used properly. So I asked how can I get the rest of my money $1480.57. They told me that I have to show proof of purchase, remind you I have to go to every store that I purchase Green Dot from and get a receipt. There is no way possible I could do that. I can’t even login to my Green Dot account because it’s closed.

I recently lost my bank card and needed to make a payment with a credit card. I purchased a GreenDot card at CVS and figured no problem. After registering the card as instructions state, I was given a prompt that my card was being "Reviewed". For what? My money is there and now I can't make my payment? And now, I miss my payment, lose my great rating, and, not only do have to wait 2 business days, I have to wait 2 WEEKS for a refund! Never again. GreenDot is the worst experience ever.

Please do not use green dot cards, they are only used in scams. I was recently scammed out of $355 using a green dot card, and everyone I know who has ever used these cards has had a terrible experience. If you need proof, just look at their reviews and then decide for yourself.

On Sunday September 14th I purchased 6 MoneyPaks of $400 each and loaded them on my Green Dot card. On Monday I withdrew $400 from the bank ATM. Tuesday I withdrew $400, and Wednesday another $400. So on Thursday I had a balance of $1182.00 and I swipe my card to buy a pack of cigarettes and it says it declined it. I called Green Dot and the recording says my account is being closed for suspicious activity!!! So I talk to a Green Dot employee and she says they can't give me any reason why and I can't ever have a Green Dot Card again. I've had the same Green Dot account for 5-6 years. So basically I did nothing wrong, they close my account, charge me fees to add and remove my money. Don't use Green Dot because they have no care for their customers, and the owner of this company should be sent to jail for fraud.

I put $110 on my money pak and then it told me insufficient funds available.

My direct deposit went in last Wednesday total 936$. My wife called and needed 200$ right away in her account to make our car payment. I called our credit union and I asked if I could give them my Green Dot prepaid visa card # and have 200 put into our account to make the car payment with them. They told me no problem. They ran my card, then told me they were having a problem getting any response-not rejected, just nothing. They ran the card 2 more times, same thing. I went online and discovered 3 payments for 204$ had been authorized (apparently Green Dot charged a 4$ fee for each) for a total of 612$!! I called Green Dot and they verified the authorizations went through, and they had the 3 codes authorizing and everything looked normal except the vendor had not yet claimed the funds.

Had been traveling internationally and domestically for a year. I bought a Green Dot card and filled it on the way out of Vegas to Puerto Rico, as I did not want my personal bank info used in Puerto Rico. So I loaded $1,000USD onto the card and purchased a ticket to San Juan for $222USD. Upon arriving in Puerto Rico I basically used cash, with the exception of using the card a few times at a large department store for a clothing purchase.

I've been a GreenDot customer for several years. I had been loading around $1,000 per month onto the card every month and use it to pay online bills and make purchases in stores. I got a VIP card which costs extra money several months ago and had no problems with it until one day I went to the store and my card was declined. I was sure I had money on it and checked my balance which was over $200 at the time. I then proceeded to call customer service and received an automated message saying that my card was blocked, that I could not reload it or register a new card with GreenDot, and to press a key to allow my remaining balance to be taken off the card. I did that, and then attempted multiple times to contact someone over the phone to speak to about this since I had no idea what was going on.

I bought a $50 money pack card and a $200 money pack card at the Pilot truck stop in Las Vegas. I am a truck driver and I was trying to send money home to my wife. The $50 money pack card worked fine but the $200 one did not work. The pilot truck stop would not give me my money back. They called the money pack company and had to argue with them for 3 hours and I still did not get my money on the card or back in my hand. The Green Dot customer service agent said I would have to wait 1 to 7 days. They also said they would call me 2 days later and never did. It is now 5 days later and I still do not have my $200. That money was to pay my wife's car payment and now we could get the car taken because Green Dot did not provide the service they offered me.

Green Dot Customer Service has me FLAMING at this point!! Good thing I have Steven Streit number. I gave you guys every opportunity to fix the issue YOU CREATED!! And you failed. 2 weeks later, STILL no correct resolve. ARE YOU KIDDING ME, all over $15!!! This is just so ridiculous that I can't see straight now. Green Dot is "outsourcing" the calling center overseas I will make sure Mr. Streit "REALIZES" that they NEED A NEW CALLING CENTER to contract out as this one every single person is incompetent!!! IT'S RIDICULOUS!!! You don't believe me, look up my case **... READ IT!!! Listen to the recordings... Absolutely ridiculous!!! Each Customer Service rep told me something different or Lied or failed to tell me something they should have!!! LISTEN TO YOUR OWN RECORDINGS GREEN DOT!! You lost a customer OVER $15 STUPID DOLLARS THAT YOU MESSED UP ON AND ADMITTED!! I WILL BE POSTING THIS ON ALL BOARDS AND BLOG I CAN!! Hope it was worth $15!! IDIOTS!!

Bought card in June of this year 2014. My new employer requires have a direct deposit. I decided to try green dot. When I bought my card I put 15.00 to start the process. I registered online and received a rt# and account number. The sole purpose for buying the card was to have access to my cash. My employer immediately starting sending my payroll on the card. The problem is I have not received my personalize card yet. I have requested it 3 times already. They keep giving me dates when it was sent, I have never received it. I have even changed the address. I have no problem receiving mail, this is terrible. I have $400.00 on that card, and do not have access. I am at wits end.