Credit First National Association Reviews

My wife is the major card holder Octobia **. I'm the authorized user Kevin **. I recently paid 1400 dollars and now hit with a big interest charge of 420.00 because of a 6mo promotion. We didn't sign up for any 6mo promotion and we've had the card over a year. This is robbery. Email address **.

I appreciated the ease of being able to transfer my unexpected $2500 car repair onto a credit card until it came time to pay it back. I did not receive notification of when my first payment was due or how to pay it until after a late fee was incurred, and they would not reverse the late fee. Then I learned they do not offer auto pay and so had to set up preapproved electronic withdrawals from my bank, but they were limited to how many they could set up at a time.

Initially, everything was satisfactory. (Love the zero interest for 6 months). However, there is no autopay option, and after I added a second payment account (since changing or removing payment accounts is not an option), they continued to withdraw payments from the incorrect account number. Before I realized it, I received a letter regarding a returned payment, even though both payment accounts had sufficient funds to cover my payment (I always ensure this due to past experiences). Consequently, I was charged a late fee once more. Additionally, they will NOT refund the late charge that was not my fault!

Never going to them again! Overpriced and kept pushing for me to get a credit card that kept charging me interest and late fees after they said it would be interest free so long as I paid the balance within 6 months. I called the credit card company and they were rude and wouldn’t waive the late fees even though there was NO communication that my payments were late. DON'T GET THE CREDIT CARD!!!!

The company's system did not provide notice that first payment was due. When they did provide notice for the second payment, it included a late fee that they claim can not be waived. This is a deceptive business practice. If you do use them, be sure to note the date of the first payment.

This company is absolutely awful. I've had it for years and maybe I get down a couple hundred. Not even that. I'm continually charged. A huge finance charge continually charged late fees which they will not take off. Any other company will work with you. Not this company. I'm trying to close it. Do you think they take off a couple late fees? No, they won't. Please do not use this company. They're horrible. They've never helped me with anything and don't even get me started about their AI with their fake keyboard typing into your phone.

I bought 4 tires with CFNA credit card. Total price was $527. I purchased them in February 2025. The offer said if paid in full within 6 months there would be no interest. The minimum payment was $29 a month. I paid $60 a month for the last 10 months and the balance is still over $ 300. This place is a rip off.

I recently opened a Firestone credit card against my better judgement to obtain a discount two tire purchases. I have been a lifelong customer of Firestone since the 1980s. I paid the first bill on time and then received a second bill with the full amount unpaid as well as late fees. I contacted CFNA and was told that "sometimes it takes 10 to 14 days" to process the payments. I then asked how they could charge late fees if the customer paid on time but the company took two weeks to process the payment. I then received a third bill with just the late fee and a "revolving fee" for a total of $36.53. I again called and the "revolving fee was removed but CFNA said I still owed a late fee of about $7.00. I cancelled the card and filed a complaint with the CFPB. Firestone is losing a customer of 40 years over $7.00. This company should be criminally investigated.

This is the worst credit card company out there. They cancel my card before they got breached. Tell me they will send out a card. They never sent it. Then I have to wait 30 more days to receive another. They wanted $25 to expedite it. Guy on the phone was rude. Terrible company. Will mostly cancel.

I would give ZERO Stars if I could. Their customer service is atrocious. It seems as though they want you to not use their credit card. The people they have working for them from top down all need to be replaced. Just read all the other reviews. Firestone and Bridgestone lost a loyal customer for life. Their one job is to build customers for life and instead, Firestone and Bridgestone lost a once loyal customer.