Chase Freedom Credit Card Reviews

I booked a hotel through the rewards travel and also had to spend a little money. It was a non-refundable rate, but suddenly, plans changed. Within 24 hours, I tried to cancel online and by phone in the evening. I received recorded messages that they were experiencing technical difficulties and to try back later. I called the next morning. I was told that they would call the property. After waiting on hold, I was told that no one at the property was available to cancel/refund the reservation and that I should call back tomorrow (Monday).

I signed up to get 15% off my purchase. The expiration for the offer was on the 15th. The merchant did not fund the transaction until the 17th. Chase refused to give me the offer because the merchant delayed acknowledging the transaction. The coupon states...Kerastase. 15% back. Offer Details. Earn 15% back on your Kerastase purchase, with a $22.50 back maximum. Shop Now.

Highly disappointed in their handling of their customers. I have had many experiences with credit card companies and the treatment of the customer is levels below other companies. Representatives lack any type of care for the customer when speaking over the phone or chatting online. I had an issue with foreign transaction fees. First time problem with any other card has been handled very easily. I’ve been excused from the fees with supreme kindness on the phone. Chase Freedom Card and their reps failed hard to deliver any type of care in the way they handled the situation. It is not about the $50 or so I was asking to be waived. It is the simple fact that the treatment of the situation was horrible. There are many other credit card companies out there willing to give you the best service. I hope I can save time for the next person when choosing which credit card company to go with. Choose wisely.

I've been a Chase credit card freedom customer since 2007. Never missed a payment, until I did, because I am human, and I forgot. But I paid within the next 48 hrs. They don't only increase my minimum payment in 110%, few days later, they decreased my line of credit in 55% less. I sent an email asking, and they sent this impersonal, kind of robocall message to me letting me know that because I am "delinquent" (yes, the missing payment that I paid right away), and because they "carefully" checked my account, so they decided to do this. Funny fact: 2 other banks increased my lines of credit. I guess somebody is not doing their work or, simply don't care.

A Chase card is most unreliable and unsecure credit card that one could have. It is not convenient to have and use because the attempted purchases decline, even if one has credit available to complete the purchase. It is the only credit card in which the balance versus the available credit does not add up and balances out. Even after all charges are listed and settled, it says that one has a credit balance, but the available credit is, for instance, only one-quarter of the actual credit line. There is something wrong with this scenario. Also, it takes Chase Bank several days, if not longer, to post and clear debits to and from the credit card account.

Since 15 years old I've been doing business with this stupid worthless pile of crap bank known as Chase Bank. Every year I've had to wave overdraft fees and I've had the worst customer service online experience. Monthly service fees below a certain amount. Now I'm 28 years old and switching to TD for good. For not paying my Chase Freedom credit card back then I had to file Chapter 7 bankruptcy. I've filed many CFPB complaints and the bank sucks sucks and still sucks. Not a single good experience. Costs me money every year. They still try to lend to me. No comments. I just pay the bills sucks bank Chapter 7. TD for life lol.

Have been building my credit for 7 years now, started by filing a bankruptcy. Now I'm at 700+ credit score and get preapproved offers from BofA, American Express, and Wells Fargo but still get denied by the only bank that I have had a checking account with for over 20 years. Please note: that if you have anything at all that's negative in your credit history then Chase is the last place on earth you should go!!

I will be brief as possible because my experience with their customer service is lengthy and maddening. OK, one example: The customer service recording is useless. Once it asked me for the last four digits of my card account. I put my number in and was told that it was the incorrect zip code (keep in mind I was asked to put the last four digits of my credit card number). The next time I tried, I was asked for the last four digits of my card again, and was turned away because that was not the correct Social Security number. Being a glutton for punishment, I tried yet again and was asked for the entire account number on the card. I had time enough to enter four of the 16 numbers when I was cut short by the recording. There is no way to get a human being with Chase Freedom card. Unfortunately, Chase offers inferior customer service as too many companies today do.

CHASE FREEDOM DOESN'T STAND BEHIND THEIR CUSTOMERS! I WOULD CHOOSE A MORE CUSTOMER ORIENTED CARD. I WOULD GIVE - 5 STAR. I have a Chase Freedom card that I use a lot. I've been a customer since 2017. My card is paid off every month. As time goes on they do not stand behind their customers. I had a dispute where a store went back on their return policy. I had the receipt so it was in writing but the store wouldn't go along with their own policy so I disputed the charge. Chase Freedom sent me a letter telling me that they had to go along with the store's decision. Not the policy that was in writing, but their decision.

764 score perfect credit with a pre approved email! And still denied!!?? Ok this is not fair just to run my credit and hurt my score there is no good reason whatsoever to have denied me!!! Don’t waste your time with them! There’s much much better credit card companies out there.