Chase Sapphire Preferred Credit Card Reviews

Amazing benefits from this card, even though the annual fee is very pricey, but it is worth it. Plenty of perks that make the annual fee go away.

Worst card ever! Stay away from this card. They decline your purchases and embarrass you even though the card is in your hand. Customer service is pitiful. No alert, no call, and no apology. Just excuses. I've never had an issue with Citi or AX.

So far not impressed with the customer service provided by Chase. Received the card the 21st of July, statement date closed August 3rd, which was odd to me that I wasn’t provided a full 30 day billing cycle. Never have I had an issue with this with other cards. I also called to inquire on the annual fee to see if they were willing to waive as a one time courtesy as I haven’t even begun to explore or benefit from the perks. Jay, whom I spoke with was not having it.

I opened this card solely for the 75,000-point welcome bonus. I missed the spending requirement by just $304.61 and accepted responsibility. What disappointed me was Chase's complete lack of flexibility despite being a long-time customer with checking, direct deposit, multiple credit cards, and business banking. Multiple reviews and a supervisor all gave the same scripted response. Based on my experience, we cannot recommend the Chase Sapphire Preferred card. American Express has treated us far better as a customer.

I am writing to express my profound disappointment with Chase Sapphire Preferred following a deeply frustrating and unacceptable experience with their travel purchase system. As a consumer, I expect a basic standard of security and competent assistance—both of which were entirely absent in this instance. Recently, multiple high-value transactions were processed on my account. Despite the unusual nature of these charges, the company's fraud detection system completely failed. I received zero notifications, alerts, or verification requests. Consequently, these questionable charges were allowed to process unchecked until my card reached its absolute credit limit.

Wait until you need to file a travel benefit claim, and suddenly there is zero support and help from Chase. I spent 3 hrs on the phone with many people, back and forth. One dept blames the other dept for a mess up and no one can fix it. I'm the 1 stuck in the middle and unable to file the claim due to Chase's error. Maybe they do it on purpose so as not to pay out claims.

I have used it for years but only because it has automatic trip cancellation or interruption (for good cause, e.g., medical). My points have been redeemed, but my issues stem from, e.g, them blocking my card AFTER I NOTIFIED THEM I WOULD BE TRAVELLING TO DIFFERENT COUNTRIES. They tell me (and the literature says) no need; their fraud protection will cover me. But when I arrive at an airport too often, as happened very recently in Manila, they block the charge when try to book my ride app, Grab (Uber doesn't work in the PH). It put me through hell and eventually I had to go exchange cash in the very long line so I could pay. For a $5 charge they block you, when you've been travelling for MONTHS and have tried to notify them? I could see $5000 charge, but $5??? So, an hour wasted after a long international flight... I am looking for other credit cards now and will only use Sapphire to book flights or hotel for the moment.

While Chase Sapphire Preferred is touted as the premiere travel card, did you know that if your plane is delayed because of a mechanical issue Chase will not provide any benefits? I just went through 6 months of frustration providing letters and documentation to the Benefits department of Chase. Today I was told by Virginia Surety that an airline malfunction is not a covered benefit. Travelers Beware!!

One of the worst experiences of my life with a card. Was approved to use the benefits of the card and the lounges are never available. Have to wait. Card was approved in August. Every time I tried to use the card was declined even though I never used the card and they charged the $795 and I paid that. I finally had time to call them on Dec and ask them why I was unable to use and she said sorry and fixed the problem. I asked if I can have the annual fee put to the date that I could start to the card and she had to refer me to another department. He said no even though was unable to use.

If considering the Chase Sapphire Reserve card because of frequent travel, you should strongly consider other options. I’ve had my Chase Sapphire for a few years and probably spend about $10k a month with it be use of the travel rewards. Unfortunately, things happen when travelling and at some point you will need to work with one of their travel specialist. Cancelled flights, unacceptable hotel, lost rental car reservation, etc. Our most recent experience resulted in a cancelled hotel reservation by a hotel. After contacting Chase travel services I was placed on hold several times for excessive periods of time just to find another hotel. I eventually found one on my own and told Chase to cancel and refund my points used for the original. Again, I was placed on hold for an excessive period of time. The service offered by Chase is not the level one would expect from a credit card that carries a $795 annual fee. I’ll be exploring other options.

The one time we needed to use the travel insurance associated with the card, our claim was denied. Why? Fine print that says trips over 60 days are not covered. It didn't matter we had to delay our trip before it started due to a medical issue. The $2700+ for our rebooked flight was not covered. Chase eventuality gave us a flight with a 90 minute connection after an international flight. We missed our connecting flight. Chase didn't rebook us but told us to use the airline. Fortunately the airline was able to rebook us. Had they not, given Chase's ruling on our trip delay request, we would have had to pay for meals and lodging. Before this experience, I would have recommended this card to friends and family. The travel insurance was supposed to be an impressive benefit. It wasn't. Neither was our recent experience. Unless Chase does better, we'll be looking at other options.

As Chase Preferred client, we paid extra for the Sapphire Reserved card for the experiences. As a joint card owners, we are not able to buy 2 tickets to an event. Only the primary card member can take advantage of the experience, We each have our own credit card but only one gets to go the events. I would say we paid for a really bad experience. And, the experience is non-refundable so my husband has to go by himself. Cancelling the card!!

Not worth the $550 a year. The Priority Plus Lounge Access is now a JOKE! They took away food credits as of 2024 and at 7am the lounge is full. Lounges are hidden and hard to access. Always full and not worth it.

If I could give this a negative five stars I would. I applied for the card with the intention of using it during my vacation abroad as Visa cards are more widely accepted. I called Chase Sapphire Card customer center in to let them know I am going abroad from xx/xx date to xx/xx date. They told me there isn’t a need to call them and they also explained to me about 0 fault policy. I insisted to put a notation in the card that detailed my flight itineraries (round trip including the layover country/city, the various cities I will be at, with their specific dates).

I’ve been on the phone for over an hour trying to make a hotel reservation. They don’t even deserve 1 star. I was transferred six times. Nothing offered in return and I had to make the reservation through the hotel website. They insist the reservation be made through Chase Travel only so they don’t have to honor the travel benefits.

Chase travel rewards and the Sapphire card are no help with travel and do not save consumers any money. I do not recommend using this company to book. They don’t uphold their own policies. I prefer AmEx for rewards and travel.

If I could give them 0 stars I would. Absolutely terrible platform to book any travel through. You’ll guaranteed to waste a minimum of an hour and lose money. Used to have Capital One and I’m regretting I switched. Planning on cancelling the card before my renewal is up.

Sapphire Preferred uses a third party for their travel insurance and other coverage. It is difficult to find all the rules and they denied three claims I have spent hours to submit. It is not worth the time or the credits they provide. It is a scam and Chase should not support it.

Not worth booking travel through them. They won’t provide any documentation on cancellations and won’t allow to use a credit. If you are going to put stipulations on credit use there is no reason it shouldn’t be communicated verbally and in writing.

I have this card & only use it for travel. The chase travel website advertised a particular flight with certain options and refuses to honor that by claiming disclosures absolves them. It's a wasted "perk" since nothing is guaranteed. Don't bother keeping this card. There are better ones out there.

Applied for a credit card only to be told my birthday couldn't be verified, after submitting the necessary documents to verify it, I received a letter in the mail to a past address from Chase claiming identity theft. I called and confirmed I was the one to apply and asked what wasn't acceptable about the credentials I submitted and they told me "I don't know" and asked me to submit different ones. So I did.

Great card if you don't want to book travel through Chase. Needed to make a change in my flight and tried to book it myself but Chase requires you to rebook flights through a credit rebooking link that doesn't have the same availability as their normal travel booking system. Called customer services for assistance to get the flight I needed and was first told to wait 24 hours to rebook a flight. Then after "double checking", the flight I needed was available for an additional $4000 price tag. Yet, had I paid with my credit card, I saw that it was available for the same price as my original ticket. SERIOUSLY A JOKE! This happened to me during COVID in 2020 but over 3 years later things have not change. If you want a travel card - go find it somewhere else. I'll be moving on when my renewal comes up.

There was fraud on my account. I called and spoke with two people. They were rude, spoke over me, and didn't take any time to listen to what happened. They seemed to be in a big hurry, and kept focusing on a form they wanted to complete. They lost my call, didn't call me back, and I had to call back and start all over with a different person. Overall, it was an aggressive and unpleasant experience.

Booked trip to Italy through Chase as it was the only way to use points. Return trip they accidentally CANCELLED 6 of our tickets. We confirmed flight with them that morning, arrived in Venice airport, and were told we were not booked on that flight. After hours on phone with both United and Chase from the airport, Chase admitted it was their error. We had to stay in a terrible hotel near the Venice airport, leave the next day. There were 7 of us so the hotel was almost 900 euros, transport back and forth, additional meals. After dozens of calls Chase travel has done NOTHING to compensate us for this. I am cancelling all of my Chase accounts (many plus credit cards) if they do not make this right. This has been the biggest travel hassle. DO NOT USE THIS CARD. DO NOT BOOK TRAVEL THROUGH CHASE.

I purchased a wedding dress from June bridal and used my Chase Sapphire card. I got the dress, it didn’t really look like what I ordered but I tried it on because I had my heart set on this and it was my first option. It didn’t fit so I reached out to the retailer per their policy of needing to do so within 14 days of receipt. They took 5 days to get back to me and they still didn’t give me the return form and a shipping address to send the dress, just said it would be a cost to me to send it back to China.

Sapphire Preferred has a nice sign up bonus, and I have taken full advantage of the 15K referral bonus. I got the first Sapphire card in our family. I then referred my wife, who then referred our oldest daughter, who then referred our youngest daughter, who then referred her boyfriend. So just for referring our immediate family members, we earned 60K in referral bonuses. Since additional cards are free, we can effectively combine all of our CUR points.

The last three times I've tried to book a hotel using my Chase points, the booking site will not find ANY hotel. Numerous calls to the booking help line in the Philippines is a frustrating experience and waste of time. For example, today tried to book a hotel in Canton OH, site would only list hotels in Acron OH, even though 58 different hotels in Canton were listed on Expedia. Called support, they could only pull up Acron hotels as well. Ended up booking with the Hyatt Place hotel in Canton directly. Of course, I could not use my Chase points, which is the only reason I have the card.

After I purchased the credit card, I spent over $8000 in the first month that I received it. The problem was the airline did not process my payment until six months later now I’m trying to figure out. How is this My fault? The deal was if I spend up to $4000 in three months, I would get 60,000 points. I have yet to receive it. They denied me three times. This is not worth it. Don’t do it/don’t do it/don’t do it.

If you are consider obtaining a Chase Sapphire Credit Card, please do not. I purchased a Chase Sapphire Credit Card for the travel benefits. If I could rate Chase Travel negative stars, I would as I have had one of the absolute worst customer service experience possible with them. After saving up a large number of points, four months ago I purchased an airline flight for my four person family over the winter holiday season. I paid a premium to travel at the times and on the dates I selected.

I have been using the Chase Sapphire Preferred and IHG Reward cards for a few years now and I'm cancelling both today despite taking a hit in the credit score. I had to make a total of 8 phone calls over the course of 3.5 months to get two airplane tickets canceled and refunded. The refund for the second ticket is still not done. These people WON'T do anything until you call and remind them of their job. Every time I called, someone always "forgot" to do something the last time. Also if you need to switch flights (happened to me TWICE), their prices are ALWAYS $100-$200 higher than the prices you see on Google Flights. Complete rip-off and sub-standard customer service.

I recently decided to move my banking from Bank of America to Chase due to a bad customer service experience with BOA. I opened 5 Sapphire accounts at a branch near me (for myself and my children), funded the accounts and set up all my payees, e-bills, auto-pay, etc. Everything seemed to work just fine. Shortly after that, I started receiving multiple calls and alerts from Chase Fraud Department, for regular payments and transfers that I made from my new accounts. This was annoying but I guess it had to do with the fact that the account was new, and I verified each transaction over the phone. Then, within a week, my son received an alert on his Chase app saying that his account was locked and that all accounts would be closed soon. Interestingly, I did not receive any alerts and my account continued to be accessible and unrestricted. His account was locked and inaccessible.

I had booked a few tickets to Miami in Jan for April. Go to get on and 5 out of the 6 tickets were good. My Girlfriend who had never flown in her life before happened to be the ticket that didn't work. Called Chase Travel and after 2 hours and missed flight they told me to just buy new flights for me and her. They said they would refund me the tickets and give me 7,500 points for the inconvenience. That was a lie one. I sent all required information and was never refunded until I called back. And when I called back they said they could not honor the 7,500 points. Horrible experience and will never use their service again. Traveling is already stressful enough. Don't need added stress by using chase travel as a middleman that will mess up your order and then not stand by their word.

I’ve been a loyal Chase cc customer since college. Have the Reserve card (their most prestigious for travel with highest annual fee). Over the past year, they’ve messed up so many times with my travel and with cc holders I know. Eg. Multiple times where flight was booked with chase but chase didn’t actually book with the airline. Wrong name on ticket. Lost airline credits/records. Mess ups and overpayment due to language issues on the agent's side. Amex has 10x better service so if this continues I can’t justify the perks with wanting to throw my phone out the window every time I book with chase travel. They’ve become the absolute worst travel agency. Expect anything other than booking a new reservation to take a couple hours of your time.

I canceled a flight that I booked back in December through the Chase Loyalty card program and wanted to use the credit to rebook a flight two months later. When I logged on to view my canceled flights there was no information listed on my profile. I then called customer service to rebook. They told me that they were only able to rebook my flight via phone. So then I was on the phone for two hours waiting for the agent to confirm the flight. She was unable to confirm the flight so she transferred me to the operations team and while waiting the call was dropped.

Paid 95 dollar fee to have this card for travel benefits upfront. Credit cards are free for the first year but not this one. The travel sector is absolutely useless as is outside to the Philippines and these people do not understand English and cannot handle the smallest problem with a booking. The Chase credit card company claims no responsibility for the poor service with the Chase travel branch. I have only wasted my money and time. I'm and I do not recommend this credit card to anyone! Get an American Airlines card or a United Airlines card instead.

Do not use the Chase Sapphire Preferred credit card for any online purchase. If you use their card to order from any online merchant & nothing arrived you are still responsible for the purchase. Read the company's fine print agreement. Have documentation from their dispute department. Use Discover or Barclays credit card. Be safe. Raymond

My family’s original flight To Orlando Disneyland was canceled due to Covid. We had a credit of $2000. I went to rebook the flights to Orlando a year later with the credit. The prices that Chase rewards were quoting on the phone were more than double the price that was on the Chase travel rewards website. I decided to try going to Orlando through another airport. 12 calls later with over seven hours of phone time trying to rebook Orlando flight. Finally a rep called saying he booked the flight to Orlando for my family. I get the email about an hour later and the agent booked my family to Chicago instead. Very frustrating.

Chase Blue Sapphire is the WORST. I tried to correct an error through their Travel Dept. I spent 9 hours overall with their overseas call center and all they told me to do was call the airlines and have them change it. When I contacted Chase's claims center and filed a claim that Chase should have to pay the $50 in change fees from the airline, they completely misunderstood. They wanted to cancel to cancel the charge to the airline. Then they wanted to make me go back to the Travel Dept. for the claim instead. Don't waste your valuable time with them. Go somewhere else, anywhere else.

I've had the Chase Preferred Card for numerous years and was always impressed with their Travel Service Department. Prompt courteous service. They've changed their service. It's now run by Expedia and service has plummeted. First, it's nearly impossible to find a phone number even when the instructions are to call them. Trips aren't showing up in my account, I have a flight credit was told "it won't show in your account but just call us", etc. It took me 3 calls, after I finally found the number, and over 1.5 hours to simply cancel a flight. Our extended family has 6 Chase Preferred Cards and we are all contemplating not renewing because of repeated poor service. It's really too bad; it use to be great.

My husband and I are loyal Chase customers. I spent around 4 hours with Chase Travel supervisors on the phone so they can fix an error in my flight booking that their representative made. Other than an apology I was not offered any compensation for the inconvenience that they caused me. I am extremely disappointed by the service I was provided by Chase Travel representatives. I will definitely not use your traveling service ever again!