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Chase Sapphire Preferred
Overall Satisfaction Rating
3.61/5
  • 5 stars
    7
  • 4 stars
    3
  • 3 stars
    4
  • 2 stars
    2
  • 1 stars
    2
Based on 18 reviews that contain star ratings
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    Chase Sapphire Preferred

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    Chase Sapphire Preferred can help you earn points towards travel and dining. Read more Chase Credit Cards reviews to learn about other Chase credit cards.


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    18 Chase Sapphire Preferred Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 18
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 22, 2018

    Recently, I booked a flight and a rental car, using my Chase Rewards. I was going to Italy. The plane, a United flight, was late arriving at Fiumicino. Then, of course, customs was slow, and baggage was late to the carousel. That made me about 1 hour and 15 minutes late to pick up my rental car, at Avis-Budget in the airport. When I got there, I was told that I had lost my rental, and that I needed to pay more for a car of lesser quality.

    Once I got home and all the charges had come through on my Chase Sapphire Preferred Visa, I started the process of disputing the charges. First with Budget-Avis, which was a waste of time; and then with Chase, which turned out to be another waste of time. It turns out that Avis-Budget included a clause that essentially allowed them to take my money and never give me a car if I was even a minute late arriving at their counter to claim my reservation. That means that I cannot dispute the charges, despite their being just wrong.

    So, I decided to take advantage of the "travel insurance" one receives as a result of paying the annual fee to hold a Chase Sapphire Preferred card. Turns out that insurance doesn't cover one when an airline is late and makes one lose his prepaid rental car, and the money sent to Avis-Budget for that rental. Chase's insurance policy covers one only if one's flight is delayed because of terrorism or bad weather. One is not covered because the airline one is flying on just doesn't arrive on time.

    The best part of it all is that this policy is underwritten by Chase Bank, itself. Chase wrote the terms of the policy it holds with itself, on behalf of Chase Sapphire Preferred customers. That seems like seriously unscrupulous self-dealing, to me. I am currently reconsidering whether or not it makes sense to continue to pay that rather pricey, annual fee. I urge others to consider just what they get for paying their annual fee for holding the Chase Sapphire Preferred card. Each year, fewer and fewer perks are included with the card, and I earn fewer and fewer rewards points on transactions made using the card. At a certain point, paying Chase money to hold that card makes no sense.

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    Rated with 4 stars
    Verified Reviewer
    Original review: April 27, 2018

    Have had this card since 1999, used as our primary card and have had numerous trips using it. Customer service worldwide is great but interest rates are awful, never run a balance on it!!!

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    Rated with 4 stars
    Verified Reviewer
    Original review: April 27, 2018

    Initially I liked the travel service. It was very boutique in style, very customized, very helpful but now it is very ordinary. In fact travel with American Airlines is fine. Customer service personnel are helpful and want to satisfy the customer. And I pay a fee for using their devices to make flight arrangements.

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    Rated with 4 stars
    Verified Reviewer
    Original review: April 26, 2018

    The hotels and flights are mostly teasers as to utilize our lots of restrictions (travel dates) and that is not how I travel. If you are a traveler that has set locations you want to visit and set cities you want to stay in...then chances of availing of flight and hotel deals are slim... If you are a traveler that will take whatever opportunity is provided...then is perfect.

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    Rated with 3 stars
    Verified Reviewer
    Original review: April 25, 2018

    It's really good but if you don't mind $150 fees, Chase Sapphire Reserve is better than this as they give $300 travel credits back and 3 points for Travel/Dinner for every dollar spent. Compared to Chase preferred $95 annual fee (waived first year), you get 2 points for Travel/Dinner.

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 25, 2018

    I got the card to try for a year for free to see how I liked it. I ordered the card and they took their sweet time getting it to me so I missed using it on a big ticket item that would have given me triple points. Not wanting to pay interest charges I would prepay some of the balance before the due date. One time I made a payment of 50% of the balance, then after some maneuvering I realized I could afford to pay more off so I went to make a second payment of the same day. It wouldn't allow me to do it. I called customer service and told them what happened and asked if there was a program glitch. She said no.

    She really didn't have any answers just, "That's the way we do it." I decide that Chase Sapphire wasn't customer oriented, they should want to make things as easy for me as possible and that didn't seem to be a priority so I canceled the card about 50 days prior to the end of my year trial period. As far as other perks I didn't notice me getting any or people telling me I qualified for them. To me it was a credit card that cost "X" number of dollars, was more difficult to pay off and didn't justify its price over a credit card that was free.

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    2 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: April 24, 2018

    I am someone who uses the card and lets the miles pile up without paying much attention. After difficulties trying to use the miles to buy airline tickets, and with the new cost that has been added to the use of miles, I don't expect much anymore. I did, however, use the miles to upgrade to business class on a recent trip to Asia and it would have been a grueling trip if I had had to fly Economy.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 23, 2018

    Love this card. Easy to transfer airline miles. The customer service is excellent and the bonus alone is worth getting this card. I have 5 credit cards and this is my main card.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 22, 2018

    Lots of rewards points, easy to use the point and travel points get accumulated faster. Interest rate is not much and gives more points or reward when used for travel on the Chase site.

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    Rated with 3 stars
    Verified Reviewer
    Original review: April 21, 2018

    Airline points required to travel with Chase are about double Citibank AAdvantage. Switched to Citibank because the points required to travel are much lower. Very disappointed.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 20, 2018

    With this card, you can transfer points to several travel partners for flights, hotels and rental cars. Often it is better to transfer to partners and book directly from them.

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    Rated with 3 stars
    Verified Reviewer
    Original review: April 19, 2018

    I have not used the Chase Credit Card yet, but I would like to try it by any chance, so please let me know how can I apply for it to give my actual experience of it. Thanks.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 18, 2018

    I have had superior service and courtesy from the Sapphire people, and the perks that came with the card are much appreciated by me as a 15x per year traveler. But I wouldn’t do this care at the interest rate if I didn’t pay it off each month. It’s pretty exorbitant for all those free perks (wink).

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    Rated with 1 star
    Verified Reviewer
    Original review: April 17, 2018

    Interest rate is way too high and benefit doesn’t outweigh the cost. This was an awesome idea when Amex had the points. Can’t begin to explain how you are ripping people off.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 16, 2018

    Southwest Rapid Rewards via the Chase Credit Card program are the most generous, excellent earning options via purchases, hotel stays... Sometimes there are even double point promotions with certain vendors. Couldn't be happier with it.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 15, 2018

    I enjoy using my Chase Freedom credit cards very much. I lost one at the grocery store and it did not take Chase Bank long at all to send me a new credit card. The card I use most often has 7% interest rate so I certainly love that very much.

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 14, 2018

    Chase charges a late fee & interest on the day the payment is due at 12:01 am. That's outrageous. You can call & they reverse the charges because they received your payment that same day. But it shows as a fee was applied to the account. Illegal and unethical.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 13, 2018

    There should be more airport lounges in the network for priority pass. I have had the credit card for several years and never able to enjoy a participating airport lounge.

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    Chase Sapphire Preferred Company Information

    Company Name:
    Chase Sapphire Preferred
    Website:
    creditcards.chase.com
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