Chase Sapphire Preferred Credit Card

Chase Sapphire Preferred Credit Card Reviews

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Overall Rating1.4 out of 5
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About Chase Sapphire Preferred Credit Card

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Those who travel frequently will get the most out of Chase Sapphire Preferred since it’s such a great rewards card for earning points toward travel. Through the Chase Ultimate Rewards program, you can earn double points when you spend on travel and dining and 1 point per dollar on everything else. Additional Chase Sapphire Preferred benefits include a 1:1 point transfer ratio with Chase’s numerous partner hotels and airlines and a high signup bonus. Read more Chase credit cards reviews to learn about other Chase credit cards or submit your own.

Pros & Cons


  • 1:1 point transfer
  • Purchase protection
  • High signup bonus


  • No intro APR
  • Annual fee

Bottom Line

Chase Sapphire Preferred’s wide selection of benefits and perks make it worth the $95 annual fee, making it one of the top travel reward cards in the market.

Featured Reviews

Round Rock, TX

Chase offers some great benefits, the Sapphire preferred card is great for international users with no conversion fees. ... Some really good options to suit your needs. Customer c...

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Lancaster, Kentucky

I have the Chase Sapphire Preferred. Great card with great sign-on bonus. The sapphire preferred's point go to the ultimate rewards program is compatible with many other partners ...

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Chase Sapphire Preferred review

The Chase Sapphire Preferred credit card offers some of the most generous travel rewards benefits available. As a welcome bonus, new cardholders earn 60,000 points when they spend $4,000 on new purchases within the first three months of opening an account, which is equal to $750 when redeemed through Chase Ultimate Rewards for travel.

chase sapphire preferredRecommended Credit:
Chase Sapphire Preferred
  • 60,000 bonus points if you spend $4,000 within 3 months
  • 2x points on travel and dining
  • $95 annual fee
Learn more

In addition to the attractive sign-up bonus, the Chase Sapphire Preferred bonus categories earn 2 rewards points for every dollar spent on dining and travel expenses and 1 point per dollar spent on all other purchases.

60,000 point bonus

1 point per dollar spent

2X points on travel

How do Chase Sapphire Preferred points work?

Cardholders earn 1 point per dollar on most purchases and double points when they use their card for dining and travel. Points are worth 25% more when redeemed through Chase Ultimate Rewards or transfer at a 1:1 ratio to numerous Chase airline and hotel partners. 

  • Earning Chase Sapphire Preferred points: Earn 2 points per each dollar spent for travel and dining expenses and 1 point per $1 spent on all other purchases. Travel purchases include virtually every trip-related charge, including airline tickets purchased directly from an airline, hotel or campground accommodations, restaurant charges, department store shopping and more. However, Chase Sapphire Preferred rewards are not earned for in-flight or on-board goods and services, merchants inside airports, services of real estate agents, sightseeing or tourist attractions.
  • Chase Sapphire Preferred points redemption: Chase Sapphire Preferred rewards points are worth 25% more when used to booked travel through the Chase Ultimate Rewards travel portal. Chase Sapphire Preferred rewards points transfer at a 1:1 ratio with many leading airline and hotel partners. Popular airline partners include Southwest, JetBlue, United, Virgin Atlantic and British Airways. Popular hotel partners include Hyatt and Marriott. Rewards points can also be exchanged for cash or gift cards, though for a lower value of $0.001 per point.

Chase Sapphire Preferred benefits

Aside from the rewards program, Chase Sapphire Preferred benefits provide assurance on your important purchases and add security protection.

  • Chase Sapphire Preferred purchase protection: Purchase protection provides coverage against theft, damage or loss for eligible items bought with your Chase Sapphire Preferred card. For up to 120 days, eligible items will be repaired, replaced or reimbursed up to $500 per claim, up to $50,000 per account. Not all items purchased with a Chase Sapphire Preferred card are eligible, and some terms apply.
  • Chase Sapphire Preferred extended warranty protection: Extended warranty protection lengthens the original U.S. manufacturer’s warranty of a product by one additional year. The original warranty needs to have a duration of fewer than three years, and the product must have been purchased with the credit card or reward points earned by the card to be eligible.
  • Chase Sapphire Preferred contactless payments: Simply tap your contactless Chase Sapphire Preferred card at the checkout terminal and your payment is processed in seconds. This technology works at restaurants, grocery stores, department stores, coffee shops, pharmacies and other retailers around the world.

Chase Sapphire Preferred travel benefits

Chase Sapphire Preferred is great for earning and redeeming travel rewards, and cardholders enjoy added travel benefits like travel insurance, car rental insurance and priority access.

  • Chase Sapphire Preferred travel insurance: This travel insurance covers trip cancellations, delays and interruptions, baggage delays or loss and car rental collision damage. To qualify, the trip, or a portion of it, needs to be paid for with your Chase Sapphire Preferred card or Chase Ultimate Rewards. Trip cancellations and interruption can be covered up to a maximum of $10,000, and trip delays and baggage delays are covered up to a maximum of $500.
  • Chase Sapphire Preferred rental car insurance: If you use your Chase Sapphire Preferred card to rent a car and it is damaged in a collision or stolen, you can get reimbursement for the damage for up to the actual value of the vehicle. Just be sure not to purchase the rental company’s collision damage waiver.
  • Chase Sapphire Preferred priority access: Most Chase cards come with a priority privilege to make boarding faster at the airport, which is normally reserved for first and business class passengers. You don’t need to go through the general boarding process — simply go to the priority lane to board at any time.

Chase Sapphire Preferred fees

Certain Chase Sapphire Preferred card services come with additional fees. More rates, fees and terms are described in the Chase Sapphire Preferred Cardmember Agreement.

Annual fee$95
Foreign transaction fee0%
Cash advance fee10% ($5 minimum)
Late feeUp to $38
Authorized user fee$0

Chase Sapphire Preferred FAQ

Is the Chase Sapphire Preferred card metal?

The Chase Sapphire Preferred card is made of metal and makes quite an impression when you drop it at counters. Plastic versions are also available — some cardholders have complained that the metal card can get stuck in some readers.

Do Chase Sapphire Preferred Points expire?

Many other travel rewards expire within 12 to 36 months, but Chase Ultimate Rewards points earned with this card never expire as long as the account is open. If you cancel Chase Sapphire Preferred, don’t pay your balance or bill, or if Chase suspects you are abusing or misusing the points program, you could lose the points you’ve earned.

What credit score do I need for Chase Sapphire Preferred?

To get a Chase Sapphire Preferred card, you need an excellent credit score. An excellent credit score is considered 750 or higher, but applicants could be approved with a credit score closer to 700. Chase also inspects your Equifax credit report for any unfavorable marks if you’ve opened more than five credit card accounts within the last 24 months or if your credit utilization exceeded 30% of your available credit limit.

What is the Chase Sapphire Preferred credit limit?

The average Chase Sapphire Preferred credit limit is $10,000 but can range from $5,000 to $20,000. To determine your credit limit, Chase considers your credit history, payment history and other factors, including income. Those with higher incomes are more likely to receive a higher credit limit.

Is Chase Sapphire Preferred worth it?

The Chase Sapphire Preferred card is an excellent choice if you have a solid credit history and will spend enough to maximize rewards — all the perks and benefits that come with this card are definitely worth the annual fee. Plus, the sign-up bonus is generous, especially when redeemed through the Chase Ultimate Rewards program.

Chase Sapphire Preferred Credit Card Reviews

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Page 1 Reviews 0 - 10
Customer ServicePrice

Reviewed Nov. 9, 2023

Great card if you don't want to book travel through Chase. Needed to make a change in my flight and tried to book it myself but Chase requires you to rebook flights through a credit rebooking link that doesn't have the same availability as their normal travel booking system. Called customer services for assistance to get the flight I needed and was first told to wait 24 hours to rebook a flight. Then after "double checking", the flight I needed was available for an additional $4000 price tag. Yet, had I paid with my credit card, I saw that it was available for the same price as my original ticket. SERIOUSLY A JOKE! This happened to me during COVID in 2020 but over 3 years later things have not change. If you want a travel card - go find it somewhere else. I'll be moving on when my renewal comes up.

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Customer ServiceStaff

Reviewed Aug. 24, 2023

There was fraud on my account. I called and spoke with two people. They were rude, spoke over me, and didn't take any time to listen to what happened. They seemed to be in a big hurry, and kept focusing on a form they wanted to complete. They lost my call, didn't call me back, and I had to call back and start all over with a different person. Overall, it was an aggressive and unpleasant experience.

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    Customer Service

    Reviewed Aug. 24, 2023

    Booked trip to Italy through Chase as it was the only way to use points. Return trip they accidentally CANCELLED 6 of our tickets. We confirmed flight with them that morning, arrived in Venice airport, and were told we were not booked on that flight. After hours on phone with both United and Chase from the airport, Chase admitted it was their error. We had to stay in a terrible hotel near the Venice airport, leave the next day. There were 7 of us so the hotel was almost 900 euros, transport back and forth, additional meals. After dozens of calls Chase travel has done NOTHING to compensate us for this. I am cancelling all of my Chase accounts (many plus credit cards) if they do not make this right. This has been the biggest travel hassle. DO NOT USE THIS CARD. DO NOT BOOK TRAVEL THROUGH CHASE.

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    Customer ServiceCoveragePrice

    Reviewed July 29, 2023

    I purchased a wedding dress from June bridal and used my Chase Sapphire card. I got the dress, it didn’t really look like what I ordered but I tried it on because I had my heart set on this and it was my first option. It didn’t fit so I reached out to the retailer per their policy of needing to do so within 14 days of receipt. They took 5 days to get back to me and they still didn’t give me the return form and a shipping address to send the dress, just said it would be a cost to me to send it back to China.

    So I called Chase to dispute my purchase. The associate told me that I had apparently breached their return policy by trying it on!!!! I’ve worked in ecomm apparel for 9 years - this is ABSURD! Come to find out after doing digging that a LOT of customers have been having issues with this company in China. Apparently they rip off designs and product images and send people these crappy versions! I’m so insulted that chase didn’t back up my claim with a wedding dress, as if I wore it to the grocery store!!?? Was I supposed to open the package with latex gloves too?? Honestly this experience made me go straight to Capitol One for a new credit card. Last time I make any important purchases with chase.

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    Customer ServicePriceOnline & App

    Reviewed March 3, 2023

    Sapphire Preferred has a nice sign up bonus, and I have taken full advantage of the 15K referral bonus. I got the first Sapphire card in our family. I then referred my wife, who then referred our oldest daughter, who then referred our youngest daughter, who then referred her boyfriend. So just for referring our immediate family members, we earned 60K in referral bonuses. Since additional cards are free, we can effectively combine all of our CUR points.

    While we love the Sapphire Preferred card, many people have learned the hard way that the Chase Travel Portal is a total rip-off. You may earn extra CUR points for booking through the portal, but these come at a cost. 1) You do not earn loyalty points for hotels and rent cars booked through Chase. 2) The prices for hotels and rent cars are consistently higher than booking directly with the hotel or rental company. 3) You do not receive discounted pricing for being members of AAA, AARP, or any other organization. 4) I bought an international ticket from Chase. We had to cancel due to an ebola outbreak in Uganda. Even though the confirmation indicated that the ticket was refundable, Chase would only give me a travel credit. But it gets worse.

    The credit was only good for 6 months, and I must use the entire amount on one booking, with no residual value. Since we were not planning any international travel in the next few months, it would be very difficult to spend $1,300 on a domestic flight. Had we booked directly with United, we would have received a refund. Even if United did issue a credit, it would be good for at least a year, and it could be used to make multiple bookings. Also, Chase would not allow me to use the travel credit on their website. When we decided to try again for Uganda, I had to deal with a call center in India, where they kept passing me to different people with varying levels of English proficiency.

    When we finally got around to selecting flights, they told me that the flights I wanted were not available. I was literally on their website viewing flights, and they were clearly available. From viewing the United site simultaneously, I could even verify that these flights are nearly empty! I will never again use Chase travel for cash bookings. Even when using CUR points, you are much better off transferring the points to an airline and dealing directly with the airline. On international travel awards, I can routinely score yields of 2.5-4 cents per point, which is much better than the 1.25 cents offered by Chase with the Sapphire Preferred card.

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    Customer Service

    Reviewed Jan. 23, 2023

    The last three times I've tried to book a hotel using my Chase points, the booking site will not find ANY hotel. Numerous calls to the booking help line in the Philippines is a frustrating experience and waste of time. For example, today tried to book a hotel in Canton OH, site would only list hotels in Acron OH, even though 58 different hotels in Canton were listed on Expedia. Called support, they could only pull up Acron hotels as well. Ended up booking with the Hyatt Place hotel in Canton directly. Of course, I could not use my Chase points, which is the only reason I have the card.

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    PricePunctuality & Speed

    Reviewed Jan. 11, 2023

    After I purchased the credit card, I spent over $8000 in the first month that I received it. The problem was the airline did not process my payment until six months later now I’m trying to figure out. How is this My fault? The deal was if I spend up to $4000 in three months, I would get 60,000 points. I have yet to receive it. They denied me three times. This is not worth it. Don’t do it/don’t do it/don’t do it.

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    Customer ServicePriceStaff

    Reviewed Dec. 1, 2022

    If you are consider obtaining a Chase Sapphire Credit Card, please do not. I purchased a Chase Sapphire Credit Card for the travel benefits. If I could rate Chase Travel negative stars, I would as I have had one of the absolute worst customer service experience possible with them. After saving up a large number of points, four months ago I purchased an airline flight for my four person family over the winter holiday season. I paid a premium to travel at the times and on the dates I selected.

    Approximately four months after buying the tickets thru CHASE TRAVEL, the airline cancelled the flights and changed the flight times. I reached out to Chase Travel to request that they work with me and pay the cost to get me on the flights times/dates (or as close as possible) to what I originally booked. Initially, Chase Travel blamed the airline and said that there was nothing they could do. I contacted the airline and they said that Chase Travel controls the ticketing and reservation.

    I spent 3-4 hours on the phone with Chase Travel representatives and supervisors and they refused to take any responsibility for the travel booked thru them. To rebook the flights I originally booked now (3 weeks before travel) would cost me an additional several thousand dollars. Chase Travel offered me 20,000 points (about $200). Chase Travel is terrible, their customer service department has provided one of the worst customer service experiences I have had. I would strongly recommend to anyone that is considering purchasing this credit card that they do not do so.

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    Customer ServicePriceStaff

    Reviewed Aug. 25, 2022

    I have been using the Chase Sapphire Preferred and IHG Reward cards for a few years now and I'm cancelling both today despite taking a hit in the credit score. I had to make a total of 8 phone calls over the course of 3.5 months to get two airplane tickets canceled and refunded. The refund for the second ticket is still not done. These people WON'T do anything until you call and remind them of their job. Every time I called, someone always "forgot" to do something the last time. Also if you need to switch flights (happened to me TWICE), their prices are ALWAYS $100-$200 higher than the prices you see on Google Flights. Complete rip-off and sub-standard customer service.

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    Customer Service

    Reviewed June 9, 2022

    I recently decided to move my banking from Bank of America to Chase due to a bad customer service experience with BOA. I opened 5 Sapphire accounts at a branch near me (for myself and my children), funded the accounts and set up all my payees, e-bills, auto-pay, etc. Everything seemed to work just fine. Shortly after that, I started receiving multiple calls and alerts from Chase Fraud Department, for regular payments and transfers that I made from my new accounts. This was annoying but I guess it had to do with the fact that the account was new, and I verified each transaction over the phone. Then, within a week, my son received an alert on his Chase app saying that his account was locked and that all accounts would be closed soon. Interestingly, I did not receive any alerts and my account continued to be accessible and unrestricted. His account was locked and inaccessible.

    I called the number that I found on my son's alert the alert to ask what was happening. I called 4 times and each time, after a few minutes, the call dropped and I never received a call back. I then called the branch manager at the branch where I had opened the accounts to ask for more info, and after inquiring he called me back and confirmed that all accounts would be closed, without any further explanation. If I wanted, I could come in and open new accounts. Since this made no sense, I decided to move my banking back to BoA, and made a wire-transfer from Chase to my old BoA account that I had not yet closed. 3 days later, Chase Fraud called me and said that since the money had not been in the account for at least 3 days, the transfer would be cancelled and I had to redo it.

    The money was available and I could pay or withdraw it or use it to pay bill, but not to transfer out to my BoA account. As a result of this delay, an outgoing payment from BoA caused my account to be overdrawn (for the first time in my life), and I incurred overdraft fees. I now closed all my new Chase accounts and will never do business with this bank again. Something is clearly wrong with Chase fraud prevention procedures, and the customer service experience was the worst I have ever experienced. For a bank that is rated as one of the best and largest, this was very disappointing.

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    Chase Sapphire Preferred Credit Card Company Information

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    Chase Sapphire Preferred