Capital One Venture Reviews

Bought shoes online, never received the items, called Venture for refund. They claim that I never WROTE a letter to support my claim, although I called numerous times & sent them e-mail of phone snapshot for the shoes order. $395 annual fee with all balances pd. monthly. REALLY after spending almost 40k in 6 months. This is not worth it. Throw it. They will not re-imburse you of your annual fee even if you only use it for 6 months.

We have had an absolutely terrible experience with Capital One Venture card services! We have recently moved to Egypt and before doing so contacted Capital One to notify them and order new cards. Eight days after arriving in the country, Capital One decided that our purchases (normal household purchases, along with the fact that we had ordered new cards) was 'suspicious' and froze not only our Venture cards, but also our personal Capital One account. This AFTER WE HAD NOTIFIED THEM THAT WE WERE MOVING TO EGYPT!

Make sure to read the fine print! I was pre-approved for the Venture One card so I applied online because I was excited about the 20,000 mile promotional reward if you spent $500 in the first 3 months. The rewards never came "Because of the way I applied for the card". Such a scam! I guess you have to call in person or apply a different way to get the promotional rewards. Of course they hide that fact pretty well on the application. It's ridiculous not to give the same rewards to every customer just because they applied for the card a different way. I have 3 different cards with Capital One. After this incident, I will be terminating all of them and going with Discover or Chase. Why would you want to screw over your customers like this??

On 10/4/21, I booked a flight and on 10/5/21, I used my Visa Venture miles 48,460, to be exact, to be applied to my Visa flight. I NEVER RECEIVED THE CREDIT! I have a confirmation, from Visa, for the transfer, and I have called Visa and spent hours on the phone, They are doing an "escalation," but will not credit my account in the meantime. They have all the proof and the issue is on their end. Money/miles do not just disappear. If I did not get credit for my miles, Who did? No one at Visa will answer that question. I am sending a letter to their Corporate Offices. This action, on their part, is complete irresponsible. I would have used no stars, but that doesn't seem to be an option. BEWARE!

Spent over a million dollars on card in last year and just recently had 7 fraud charges totaling $1,200 and they refuse to help in any way. They stated they cannot even tell me exact location card was used. Never use Capital One.

We used our rewards to book a rental car through Capital One Travel. Our plans changed and we returned the car early. We have spent months and many hours on hold on the phone with Capital One Travel trying to get the refund check from our rental company sent to the appropriate address so that our rewards points can be credited back to our account. The rental company has mailed a refund check FOR OVER $600 to them twice but, it keeps getting returned undeliverable. We were on the phone for literally 4 hours today working on this again - I had Capital One Travel on my phone and my spouse had the rental car company on the other phone.

This is a follow up to my Ashley Furniture review. I ordered a product from Ashley and it arrived broken in half. Ashley bounced me back and forth between supplier and them with no help so I disputed. Capital One was very disappointing and very smart. They want a letterhead from a different furniture company and how they would of handled it. Why would another furniture company give me a letter on how they would of handled it differently. What a stupid and smart request. I have 8 accounts with Capital One. I have been referring them for years. What bull.

I've had excellent credit for over 35 years. Switched to Capital One because I heard their cash back rebates are one of the best with no annual fee. Used this card for over 5 years, no issues. All of a sudden they freeze my card, tell me I need to provide them with a physical address before they will unlock the card. After being on hold for over an hour, I give them my rural address. A month later, same thing. After being on hold for over an hour, I give them the same rural address.

I have enjoyed the Capital One Venture card however, the travel benefit is not worth it. I booked a trip for the first time and due to Covid had to cancel. I received an email from Air Canada that I could be reimbursed for the trip. I spoke with a representative initially and was told they confirmed with Air Canada and it would take 2 billing cycles and be credited to my account. After 2 billing cycles I was ready to reach out to them when I received a call that they had received a full refund from Air Canada and I would need to call and confirm my mailing address (which they have on FILE and used to confirm my identity).

I used my Capital One travel points to book a flight. Capital One informed me of changes to My Itinerary. I had to call them to see what the changes were and they don’t answer the phone. You sit on hold forever. The first time I waited on hold for over 5 hours. Hung up, called the next day and waited over 3 hours and finally spoke to someone. A couple days ago I go a notice again to call them because My Itinerary changed, again. I've been on hold now for almost 4 hours. This has to be the worst customer service I have ever experienced in my 60 years of life. They have one phone number and NO email to send a message. No place to leave a message so THEY can call me when THEY have time. This is just terrible and not worth the trouble for airline flights.

I've used the Capital One Venture card for many years. Throughout that time I've used travel points to cover past purchases and book a handful of trips, all without major issue. When COVID first hit their customer service was overwhelmed and unable to help. Because my trip was only a few days away, I spent 15 hours on hold over 2 days trying to get my trip canceled. I ultimately did get it canceled (but received no email or confirmation to confirm) and chalked it up to the company doing its best in a bad situation. Fast forward to 2021 and their customer service is still horrible. While trying to rebook using my credited points, I've been transferred to the wrong person multiple times and forced to sit on hold for over an hour each of these times. At this point I am convinced that Capital One does not care about their customers or their personal experiences.

I won't bore you with all of the details however however after 6 hours 23 minutes and 3 phone calls to Capital one travel rewards and 3 calls to American Airlines, my issue was finally resolved. It was CLEARLY Capital One error. It was only resolved because I pushed and told them what I knew could happen. The agent I spoke to JB originally said she was unable to help me further however when I demand it that she contact her help desk and American Airlines all of a sudden my trip began to fall into place. She clearly was not willing to go the extra mile and go to 2nd level support.. I guess it was just too inconvenient for her to do what she is PAID to do in providing EXCELLENT customer service. If management reads this and wants to contact me, I have very detailed notes and you can listen to the "recorded" call.

I had my credit card with Capital One for 15 years, rode the wave up to the Venture card when they came up with it. Although it's not my main spending card anymore, kept in my wallet due to convenience and still use it occasionally; always pay in full; never late once in 15 years. They charged me a $95 membership fee last week, so I called to ask for options to get that taken off. They said no. Although the fee is for the next year, they wouldn't even switch my account to one of their 'free' cards.

I had a $500 airline credit from a flight cancelled due to COVID. The flight was booked through Capital one travel center and redeemed with capital one points. I tried to redeem for a different flight and was told the new flight was $940 and that out of Pocket expense was going to be $440. I thought this was outrageous and found the identical flight on Kayak for $350. I purchased the flight out of pocket.

Planned a family Ski vacation for 12/12/20-12/19/20 3 other families. All families Had to purchase lift tickets through EPIC.Snow,Com/Vail Resorts in October. My family purchased 4 lift ticket at a total cost of $2,000.00. The Ski trip had to be canceled due to multiple Covid-19 issues. Informed Epic of cancelation. We never heard back from them so disputed lift ticket charge through Capital One Venture. Capitol One refunded amount, but EPIC charged back the card for the $2,000.00. The other families received credits from their credit cards with no charge back (AMX and Well Fargo).

I've had a Capital One credit card for a number of years, and have always loved that I could depend on what the statement closing date would be. It let me time my purchases, when I needed to, so that I could pay the entire balance in full each month. This time they did NOT notify customers of their decision to have the closing date now vary each month - not specifically. Instead, it was buried in my monthly statement and I did not notice it - and others did not notice it either. They're touting that my due date won't change - which makes no difference to me. Of course, this first month of their new policy EXTENDED the closing date - right before Christmas and with COVID economic problems - to report, and want payment of, a higher balance than what we're used to.

CapOne Venture has a fee, but has zero foreign exchange fees, as well as 2% cash back. For some, these two benefits outweigh the cost.

Once the coronavirus hit, it was hard keeping up with the $50/month payments. We are also one of the 2017 Northern California wildfire victims so, after losing literally Everything, it's been rough. Our score was at 800 only to be destroyed by Capital One and their fees! They didn't try to help. We have since canceled our cards and when we do get our settlement you can bet your bottom dollar we will never get another Capital One card.

The Venture One card has pretty good rewards. The "miles" you earn may be used as statement credits for certain travel-related expenses, which allows for a wide breadth of expenses to apply points to (food and rideshare, for example). They also have an amazing, easy to use application and wonderful customer service.

Refuses to overturn fraudulent transactions. I purchased a map (digital) from a website that is supposed to make it available after purchase. It was not available, and as the company had no phone number, I found their support email after searching for it. I emailed them, which was bounced back. No way to contact vendor, no content. I disputed the transaction, which about 45 days later was overturned to the scam website's favor after the vendor contacted them. What a joke of a company, I never had issues with disputes when using Chase or Citi cards.

I've had the Capital One Venture Rewards card for about four years now. Recently, I went to make a purchase in the town I live in. For some reason, Capital One flagged the purchase as fraud. However, I called their fraud department right away from the department store. The customer service rep confirmed my identity by asking for the last four digits of my SS# and other personal information. She also sent a code to my cell phone to confirm, which I read back to her. She then said they were having some type of problem, and that although she had confirmed my identity and that the purchase wasn't fraud, she couldn't get her system to remove the fraud code, and so my account was frozen. She then told me that I would need to send in a photo of my ID for the fraud department to review, and then they would take the hold off my card within 7 to 10 days.

I have a Venture card from Capital One which I have had for quite some time. I have an 830 credit score and have never in my life been late with a payment on any credit card. They decided to cut my limit in half because I haven't used the card enough according to them. I called to complain and they basically told me tough. I have worked very hard to obtain an 830 credit score and this is how I am rewarded? If I charged up the card and paid the ridiculously high interest rates that they charge which is 16.9% I would not have the exceptional score that I have. I have that score because I pay on time every-time and I keep the utilization rate extremely low. They obviously don't like to work with people like me and rather have people that get accessed late payments and become stuck under their thumb for life.

Very disappointed in customer service and customer support. I tried to dispute a charge for a flight during COVID due to not being able to contact the merchant in any form to cancel, reschedule or try and get a refund. Absolutely No Support. The customer service representative didn't fully understand that communication with the merchant was completely null and therefore, resolution couldn't be obtained. I will cancel my card immediately.

They have the worst customer service. I have been on hold for almost one hour. I am writing this while I wait on the phone. The recording comes on about every 5 minutes telling me a representative will be with me soon but I'm still waiting. Horrible service! If you are reading this get your credit card somewhere else. Trying to save you time. Mine is being wasted with these people. By the way I am calling about fraudulent charges on my card and it seems to happen every other month.

Too bad there is not a zero-stars rating. Capital One has really dropped the ball with Coronavirus. They seem completely incapable of management during a crisis. I had slowly been moving checking, savings, and credit card accounts to Capital One, mostly because of the marketing incentives (miles). But then, I had a horrendous experience with their travel department (causing me to lose over 50,000 miles and they did nothing). That proved to me that Capital One incentives really have no value when it comes time to honor or redeem. Now I read that they cannot even handle small business loans. Really atrocious company. Don't be lured in by the marketing schemes -- they are ultimately worthless.

I was travelling in Vietnam and wanted to access my Capital One Venture card to make sure I was not incurring any unauthorized charges. They wanted to text a verification to my US phone number which did not work in Vietnam. I contacted customer support via Skype and explained my situation. I asked them if they would text me on a Vietnamese phone number because I had purchased a SIM card for use in Vietnam. Answer: No. I asked them if they would email the verification code to me like American Express does. Answer: No. They then suspended my credit card so I could not use it at all. They advertise this card as the best for international travel. I fail to see how that is the case when they will not use available means to verify the account holder and then suspend the card when you call customer support for help.

This is a very scary time for everyone with the pandemic of the coronavirus. We are told to stay at home and only go out for essentials. Majority of vendors are closed. Everyone in my household is out of work. I planned a trip to Japan six months ago and had everything booked. I was charged and it is already paid for. Even through this trying time, the hotel and airline are refusing to refund us our money. We tried to dispute with our credit card company and was denied. We even tried to get a credit for the future and was denied.

Very poor customer care service, staff doesn’t have enough knowledge to answer questions s/p when you want to cancel your flight booking. We have Venture card & when I called to cancel a flight booking, they transferred me to 3 different persons & put me on hold for 3 hours and finally when they answered they said it’s not their department so you have to call back tomorrow as they are closed now.

Set up an adventure account with Capital One for balance transfers. They quoted me a figure for the balance transfer. I complied with the transfer and made my first payment. Then they charged me $390 in interest on a 0% interest transfer that I was told. I called and they refused to help, fix, or help find a solution to correct the increased interest problem. Very uncooperative and disrespectful to the consumer that is hardworking. Unwilling to find resolution and told me to call back and speak with another supervisor at another time. Unwilling to transfer me. "So what. You have to wait on line for another 30 minutes so well," supervisor declined to help with a resolution. His name was John #** in Virginia. I find this transaction fraudulent and misleading for consumers.

I have Capital One Venture credit card and have been charged fraud and reported it to capital one and started an investigation. They found out it was a fraudulent charge and send me another card. On my 2nd bill cycle kept getting charged from the same fraudulent account even on the new card they send me. I tried to resolve the problem with the customer service but no help. On the 3rd bill cycle, I decided not to use the card and guess what - the same fraudulent charge happen again. I decided to cancel the card because they can't resolve their problem and bad customer service.

Extremely disappointed with my FIRST customer service experience with Capital One. I applied for the Venture card literally last night because I saw a great deal on a flight & wanted to complete my booking (also the incentive!). Unfortunately for me, one- they cannot issue me the card number regardless of any security verification I can provide & Two- they cannot expedite my card. Great, right?! More than likely that price won’t be available by the time the card arrives. Had I known, I wouldn’t had ran my credit and applied; as that was the WHOLE purpose of getting the card.

Re: Capital One - Venture One Card: Fraudulent transactions occurred Friday evening 1/10/2020. None of which were flagged by Capital One, even though 3 of the 4 exceeded $6,000 each, the 4th was $3,240. I notified Capital One within 1 hour of them occurring. The good: Replacement card issued and received Monday late in the day 1/13. The bad: Capital One had approved 4 fraudulent transactions which, when added to my current balance, exceeded my credit limit by $10,000. No one at Capital One could explain how that could happen. It is my belief that the 1st of the 4 transactions which would have exceeded the limit should have been declined as should have all subsequent fraudulent attempts.

Called back. Started over and had a similar experience. No explanation as to why my card was declined. No supervisor's available. Her advice, 'Call Back Tomorrow'. Really? Mind you, I owe zip on my card and have paid the amount due in February in advance (As is customary).

I have Capital One Venture for past 5 years. I pay my bill on time. I keep my points and everything I have not even used. Once I have 47400 sky mile point I wanna redeem it. They tell me I only have $474 worth of sky miles. If I use that as in cash they drop it down at $230. This is ridiculous. This Company is a scam. I can't believe I wasted my time with this company. I call them to see if I can use the 47400 points to donated for earthquake in Albania and they told me they can't use that. I ask them if I can use those points in cash money towards their cards I can use the card for donating the money to earthquake the people a died in Albania and they told me I only have 47000 miles. If I can exchange that to cash it would be $230. That's **.

I signed up for the Venture card back in 2018. A few months later, I was hacked. That's when I learned their fraud department is an absolute sham. They kept calling me and calling me, so I initially thought the number I kept seeing on my phone was spam. Then I called them myself... And found those phone calls really were from Capital One. I fought with them for several months, but they ultimately rejected my bank statement. It wasn't until my fiance and his father all got on the phone with me one time that the lady on the phone listened.

We have been customers of the Capital One business venture 1 card for 10 years. We have never been late and we pay the entire balance off every month. Received a letter today saying they were canceling our credit card due to the kind of transactions are high cost transactions to them. It's a company credit card. We use it for travel, phone, cable, utilities. Excellent credit. Never been late. Paid off in full. Here is a copy of our letter.

I am canceling this credit card. I spend more than 2K on Capital One Venture Card, however, I am told I do not qualify for the metal card. They call it an upgrade, but it's false. New customers get the metal card, but the existing and long term customers do not. They will be losing business with me. Good riddance.

They rejected a dispute that I sent in recently around a merchant that had unfair, unethical billing practices. They sided with the merchant for overcharging me and refusing to cancel and redo the transaction. I will not be renewing my Capital One Venture card and want to share that my experience with Capital One customer service was bad. While it is not the customer service rep's fault that my dispute could not get approved, Capital One's policy is completely unreasonable in ignoring unethical practices of merchants overcharging customers.

Accepted the pre-approved application from Capital One Venture Visa group. Shortly after being approved and making one charge their Fraud department called and demanded 3 forms of ID and advised the account completely restricted until documents could be reviewed. No additional information was provided due to their department restricting the card. Email Link was sent for document upload and I made the decision to dig deeper into why a card was issued with a generous limit based on a worthy credit score and Equifax verification was now restricted.

Only complaint I have is being hacked repeatedly. I got the card around august 2017 and was hacked 3 time that year. Fast forward to June 27, 2019 and I got hacked again. What a joke. I contacted them and told them I am getting tired of this and their only suggestion is to use virtual numbers and never swipe my card again... WTF? LMAO.

I travel a lot, which is why I've always used Capital One as my credit card when traveling. Suddenly, it has become a terrible card for frequent travelers. Every time you log in from another country, it requires a code to be sent to... get this: A US PHONE NUMBER. Newsflash: I'm not in the US! The alternative is to use their app. Newsflash, again: The country I'm in (Singapore) doesn't allow their app. Great job, Capital One. After many years using them, I'll have to choose another card. They are no longer a good card for travelers. P.S. They could send the codes to email, but they choose not to.

I never had to pay interest on a credit card after I paid the amount due in full. I paid the amount due before the billing cycle ended and they still charged me more interest. I will NEVER use Capital One again. Their interest rates are also way higher than any other credit card. I closed the account and DO NOT recommend them to anyone.

I applied for the Venture card only because the advertisement offered 0% interest for 15 months. After receiving my first bill, since the transfer was made I saw an interest amount of $130 on my bill. I called Capital One to inquire about the charge and they told me that the terms and conditions had changed after I applied. That was totally misleading. This has cost me more money after the balance transfer due to the interest that I'm paying. I would have just left the balance on my other card since the interest is lower than Venture. There was also a message on my bill that stated if I pay $620 then interest would be waived. Well that was misleading as well. Just got off the phone with Capital One and was told that the $620 will waive interest on future purchases for 15 months. Again, misleading.

I responded to a solicitation to open a Venture card at 0.0% finance charge for 15 months. I am looking to purchase a home and my credit history is perfect besides the fact I don't have enough of a credit line and this reduces my credit score. Still totally perplexed as to why I am punished for paying my credit cards in full and on time! But I digress... I took advantage of the deal to strengthen my credit score and put a balance on the card. I failed to review my statements for the first two billing cycles and discovered I was being charged interest. I called and the customer service representative said I did not have 0.0% financing. Her supervisor confirmed this and was unwilling to do anything to make it right. So much for customer experience when it comes to Capital (N)one.

Following a friend's suggestion, I applied for a Capital One Venture online (my credit score is close to 800). I received a voicemail from on 4/2/19 at 10:50 AM a Carolyn from the "Application Processing" to verify that I had applied to the card 1-855-522-7663. Gave me a file number. I returned the call today, April 5, 2019 at 11:34 AM and after a period of about 10+ minutes on hold, a representative asked for the application number and after verifying my information she told me that in order to approve my application they would need "some documents from me" starting with a copy of my Driver's License (front and back), a copy of my social security card...

Yes, I'll admit we did purchase a non-refundable room for one night. Unfortunately 2 days after purchase we were notified by American Airlines of the cancellation of the first leg of our flight. American was gracious enough to reschedule our first leg. Even though our 2nd leg, had not been cancelled as yet, they changed that too. This then messed up the hotel reservation. I was hoping Cap One could accommodate this change as I'm sure it's happening to hundreds of people across the county. Last Sunday I was transferred from Cap One to the hotel, to Expedia, with no resolution.

If I could give no stars or negative stars it would be a better fit for this credit card company. I paid my balance off in full. A day or 2 later I am charged with an additional interest charge. They would not take the charge off the account. I WAS TOLD THAT I ACTUALLY DIDN'T PAY MY ACCOUNT IN FULL EVEN THOUGH MY ACCOUNT WAS STATING THAT I OWED $00 FOR 2 DAYS. Bogus charges for ** rewards. They will be losing a customer and many more over this ridiculousness. Very unsatisfied. My boyfriend had Capital One for a time in his life and warned me about this company. I guess I should've listened.

Took out a cash advance for one day. Paid back the next day plus interest according to representative. Asked him several times if that took care of the cash advance and he assured me it did. Unfortunately, because of a posting issue with my bank it didn't. So I've been accumulating interest in a cash advance. Supervisor said there was nothing he could do it was my fault. I switched to another card with a better rate and finally got rid of Capitol One. I have excellent credit and have never been late with a payment. They really did not do right by me. Do your homework before using any of their services.

I just recently applied for the Capital One credit card. It came very quickly and was extremely easy to apply for. I originally applied online. I am not web wise and it was extreme easy. Within 3 minutes I knew the answer. I also like the fact that there is not a yearly fee for the card.

I have been using this card for over 10 years now and I cannot think of any easier way to redeem my earned points or a better customer service when I needed.

This is the best credit card I have used. If they see something that doesn't look right I get a message or a phone call. Even though this card has a fee, I am able to get money back. Two points on every $ charged.

Their customer service is the best! I got full refund on airline miles when I had an emergency even though I had no travel insurance. I pay my card off each month. Use all my rewards on airlines, never on anything else.

I have always had great service from Capital. The redemption process is easy and effective and great way to build travel benefits. I have been with them for at least 10 years and used my miles many times for travel to Europe. Love Capital One.

I have experienced their customer service reps and found them to be competent and pleasant to deal with. All problems resolved easily.

Capital One has been very good to work with and I have no complaints. We are satisfied with the system and the service of Capital One. Is very easy to deal with and professional.

This credit card is comparable to others that offer similar benefits. One thing that I wish was different, is the ability to pay the balance with a debit card or another credit card as opposed to my checking account being the only payment option.

I opened my card in Nov and so far I am very happy. Already used some points for hotel stay. I am hoping to make constant payments so when interest kicks in Nov I won’t have a big bill to deal with.

The customer service department is very helpful. They guide me if I have any problems with purchases. I hold two other Capital One credit cards. I have always been able to resolve any issues.

No different points for different purchases. Always been very helpful and easy to deal with. I always recommend this card to family and friends. Easy to redeem rewards for travel.

I have had Capital One for so long. Their online page is excellent, you can manage all of your Capital One account with one login. And the dispute process is effortless, exchanging and using points is just like shopping.

Everything you use this card for garners points to use to erase travel purchases. There are no gimmicks or coupons or savings or discounts. You use your card, earn points, erase your travel expenses. We have had ours 10 years and save 2000-4000 off yearly travel.

You must book your travel through Capital, which usually takes more points than booking through a particular carrier. However, you can deduct points earned for credit to apply to your purchases.

Capital One Venture card have reestablished my faith in safe traveling abroad. I received no interruptions in my flight connection. I had medical coverage and emergency coverage which was a relief for me because I have health problems. Also, I was assured that if I suffered any losses or incurred any extra fees I would be covered from any extra charges.

I have had very few problems using this card. When it's been compromised, I get coverage and a new card - when they see unusual charges, I get texted. I really like the card - also I have over 300,000 miles.

The one benefit this card lacks is a travel insurance benefit. Otherwise a great card with lots of flexibility in using rewards and two points earned for every dollar spent. Customer service very good.

This is an excellent travel card and I would recommend to anyone who wants to earn travel rewards. They also offer a nice bonus for new customers and I received them after spending a certain amount in the first three months.

Have had numerous travel related cards over the past 25 years and believe this is the best card to carry in my wallet for all reasons. The annual fee of $0 is great, the credit limit of $20k is perfect for the high dollars charged each month. The customer service is far superior to ANY that I have utilized. If I needed a new card tomorrow, definitely would obtain the Venture card again.

My Capital One Venture Visa credit card is my go to card. I use it for online shopping whether it's using the card directly or via my PayPal account. I use it exclusively when traveling internationally because of no charge to do so. The rewards are very flexible and easy to cash in. I have several other cards but they are more for backup than frequently used.

Capital One is easy-peasy to work with. High interest rate, though, but I love to be able to use my miles later on for other kinds of travel rewards - cab rides, etc.

The Capital One website is very easy to understand and Customer Service is very prompt. They is the best bank option I have found. Everything you need is offered to you.

The Capital One app and web page online access is often glitchy. More often down than should be. The app version does not show the amounts of pending transactions.

I've been using Capital One's online banking since 2003. Never had a bad experience with either customer service or banking. Allows me to do everything online banking purports to do.

Capital One has always been accommodating when I got in trouble, forgetting a payment or such. They are trying to work with me now in my time of need. I am impressed. I do prefer my Credit Union for most things, though.