Capital One Venture Reviews

My worst booking experience. If you book a stay using them make sure to double check your confirmation when you check in your hotel. I was charged twice for my last stay. Capital One booking charge me and the hotel I stayed at. It’s been 6 days and it’s still has not been resolved. I just made them to issue a dispute with the hotel. Pray I get a refund.

The Capital One Venture X card experience we had as a first time card owner has been horrible. Because we weren't using the card after first signing up, we called to cancel and found it was too late for the $395 refund. So we continued with the card since we had already paid the large upfront fee. We discovered the agent on the phone mistakenly cancelled our card. We called to protest and were told it would take 2 weeks to "investigate".

They say on their website that if you are over 21 years old then you can count someone else's income as your own if they regularly pay your expenses, however they won't accept such income once they ask for verification. Plain dishonest.

To Be honest this is the worst card a person could ever get. Went on vacation to accumulate miles. I informed them my plans and still they froze my card in three separate occasions for suspicious activities and let me just say it was embarrassing. I not only had to verify my home address, my last four of my social, I had to take photos of my license front and back and take a selfie, a selfie - WOW. People had to leave the line. I get home to start paying off what I had spent to see I had a balance due of almost $3 dollars. When I call, they say it's a past interest charge, whaaaat - I paid off my $ 149.10 balance that's what I owed and they didn't care, they kept repeating the same thing over and over. I do not RECOMMEND this card to no one. They don't even deserve one star but I had to put it in order to leave the review.

Trying to turn mileage credit into a gift card, as offered on the app. 22 attempts, plus more than an hour on the phone with customer service. They couldn’t get it to work, either. Totally disgusted.

I got a Capitol One Venture card. After making one purchase of airline tickets, the whole reason I got the card, their algorithm flagged and restricted my account. The verification process was a constant hassle and I couldn’t access my rewards points. Trash company.

Capital One has really bad customer service. My venture card was restricted twice, and I had to send in my SSN card to reactivate my card. The second time, I sent it in through Fax. I had to call 3 time to find out they had lost it. I have never experienced this from any of my other credit card companies. I had enough and canceled the card. In the past, I like Capital one card and service, but now I will never get another Capital one card.

I was approved for a lower than normal limit compared to other cards I have. I was never notified of my interest rate when approved. I found out today when my statement was issued 29.99%! I have great credit and my other cards are less than half that rate with higher limits. I hadn’t made a purchase yet so I called in to cancel the card. It took over 30 minutes for someone to decide they can credit back the yearly fee and close my account. The person I spoke to was MADDENING. Like I’d rather sit at the DMV all day than deal with this. I dodged a bullet canceling my account. If you’re on the fence, DO NOT do business with this company. Customer service is HORRIBLE.

They are cheap and have worst customer service. Got Venture X card used to it for 6 months and the moment I did a relatively bigger purchase by their standard ($5k) they restricted the card without any reason. I have 805-820 credit score with 150k Credit limit in other cards. 5k should be usual for my purchase history but not for Capital cheap credit card number one. DON'T GET IT, THEY ARE CHEAP. Get Chase or Amex instead. I have those and haven't had any issues at all even when making purchases upward of 50-60k.

No accountability. Needed to cancel my flight and hotel due to Hurricane Beryl. Called CapOne day before to cancel and asked TO CANCEL and if they can waive the fee due to hurricane. They contact the hotel to ask for fee waiver and kept my order open, this was a problem since response came days later causing me to lose my entire sum of the trip due to "no show". CapOne are not taking any responsibility of:

I deeply regret booking my trip from Colorado to Europe via Capital One Travel using my rewards from Capital One Venture. The choices were very limited compared to other sites. Perhaps the worst part is that the Capital One Travel website is poorly programmed. Trying to manage the flight generates meaningless errors that seem written by a 12-year-old: 'Oops... something went wrong.'

I got the Venture x card because I travel a lot. When I first started using it, the hotel rates (through Hopper) were roughly equal to what you would see on Expedia. But after 6 months or so a strange thing started to happen: halfway through my booking, I would get an automated message that my room rate had suddenly increased. At first it was only $10-20 or so, but recently it's been as high as $50. So I started double checking their prices against Expedia and found that for the EXACT SAME BOOKING, Expedia's rates were 30-40% lower!!!! What an absolute scam - nice algo Hopper/Venture X - hoping it comes back to haunt you! I've used Expedia for over $15k in travel now and will continue to move business away from you.

It was hell getting Capital One, while in Cancun, to rectify and elicit charge of $249 to our account. We had hell contacting Capital One in Mexico. We canceled service!! Capital One sided with the Mexican Merchant who lied about receiving merchandise to VISA and our claim dispute. We not only cancelled our transaction, we cancelled Capital One for horrible customer service. USE another Visa!! Capital One aiding and abetting fraudulent charges.

I have been a customer with several accounts for 20 years. That didn't matter when I reported 3 disputes on my Venture card. They give you the runaround, don't tell you what to do then ask you to respond to a questionnaire they send in the mail. It's a nightmare. It took me months to resolve each one of them. They don't value their customers, they do value their merchants. I regret opening a CC with them. They have become a bait and switch company, scamming to get you to open an account and don't protect your money. What a scam! Something need to be done.

So far with my Capital One Venture card I have not been able to access any of the partner lounges. When you sign up for the card the only benefits mentioned is you get 2 lounge access in 1 year. They never mention that partner lounges are not accessible since you are not Venture X account holder. False information & fake advertising,

If you use Capital One Travel to book flights using your points DO NOT make any mistakes! I just booked a trip from SFO to Lisbon using Cap One Travel. The flights go through New York and while booked with Air France, it is Delta Airlines who actually does the flying ... this should be a big red flag! If you make a mistake (like I did) then you need to call Cap One Travel and Air France and Delta (and they'll send you back to Cap One!). This will take days! Go ahead, use Cap One Travel - but follow these rules:

I have had Capital One credit cards since 2015. I had 2 consumer and 1 business card with 70,000 in available credit. When my son graduated from college I even recommended he get a capital one card. We both have credit scores of 750, we have never missed a payment and maintain minimal balances. My son sent me a text last week showing they were charging him just under 30% interest!!! That’s 22% above prime. We spoke to someone named Mary who had no interest in helping us and her supervisor Mia who could care less about helping us with a little break on the last interest payment or lower the rate. Their predatory practices are ridiculous so we just paid off and cancelled all 80,000 in credit cards (including my sons) and will spread the word forever how awful this company truly is. Stay away because they will screw and smile in your face.

I have a Venture card from years ago. I have always paid my balance in full, never late on payments etc. I recently was in grad school so I was unable to pay my balance in full for a few months but I still made the minimum payments. During this time, capital one increased my interest to 29.99% and preyed on my financial hardship. I called to negotiate this rate, and I was on hold for over an hour and spoke to 3 different reps. The third person informed me that if I pay my balance in full I would no longer have interest. I hung up, took out a consolidation loan with low interest, and paid the balance. Fast forward 3 weeks later and I am charged a high interest fee again. I call, and they say they don't believe me that someone said that and I would be charged for 2 months interest on my OLD balance.

Get yourself a Capital One credit card if you want them to hold your funds for a week after you pay. Paid my card off and a week later no change on available credit. They just decide to hold your money. Customer service doesn't know anything about what's going on. It shows that my payment cleared, and the money is out of my bank. No reason for this to take over a week.

They are the worst credit card company I have ever done business with. I’ve never had so many fraudulent charges. I’ve never had so many flagged charges. I’ve never had so many issues with access my online banking. I’ve never had so many issues with updating personal information. This is by far the worst experience I have ever had. Each time that I have to call them for all of this nonsense, they keep me on the phone for over 40 minutes asking me redundant questions and wasting more of my time than anyone has ever wasted in my life. Do not get this credit card thinking it will be an easy way to earn cash back or miles. Go to AMEX or literally anyone but Capital One.

Worst bank ever!! They don’t have your back lie and you're always to blame. You file dispute, always denied even with valid proof and hiring a lawyer. THEY DON'T CARE. OVERSEAS HALF TIME, DON'T understand what you're saying. Dispute team I laugh how you give all proof and you're still denied

Either by way of ignorant customer service reps or complete indifference, the folks at Capital One are helping and enabling fraudsters to steal your money. For a simple $70 fraud charge, Capital One required extensive documentation, photos, screenshots, emails, and faxed copies of non existent purchase orders. I spoke to numerous customer service reps in the fraud department, each one more ignorant and incompetent than the last. Each time they told me that the case would be resolved, they would send an email stating Capital One could not be able to resolve the matter and the case was closed. I closed the account and paid off the card. I'd rather take a hit on my credit report than be on the hook for a much more expensive fraud charge. I'm a civil, kind, and understanding boss but I would have fired several of those Capital One individuals for treating customers with such disregard. Look elsewhere for better customer service in my opinion.

Worst credit card. Worst customer service. Charges bogus interests to put you in debt for life. Will offer balance transfer with zero APR/interest but once you got hooked they will change the fine print. They will not even communicate if you were approve but they will charge you with unending interest charges. They have no loyalty. Even if you are a loyal customer with good payment history they will still screw you over and over. This company gave me depression and anxiety. It made my life stressful and my blood pressure went up. This company is built on fooling honest and hardworking people. Stay away.

I got diagnosed with pancreatic cancer almost a year ago I got a Capital One platinum card to cover fuel and lodging as I have to travel almost 200 miles round trip for my treatments. And every time I pay the balance off they put a hold on the available credit limit for up to 10 days regardless on the payment already clearing the bank account. Today I closed the account I can't afford to let Capital One impact my treatments. And cost me my life.

Hello The traveler, Be aware of this big firm credit card company. Don’t get trap with mileages awards. The price of Airfare, car rental and hotel reservation are more expensive than you book directly to the source. And the travel agent they are all incompetent and know nothing about customer service. All they did were refuse all the the help to you. And you would never get money back because all the deal they displayed are non refundable or non redeem in cash back after you get charge on your Venture card. I & families & friends would never use this card and be member of Capital One ever again. I wish I read the reviews before I lost money with them. All the negatives reviews out there are real. Positive reviews might not. Just be careful.

If I could provide a negative -6 star rating I would. This company employs some of the most unintelligent people I have ever had the opportunity to deal with. To get out of helping you with a partial dispute by bouncing it back, they ask for documents you would not normally have. They then have the nerve to send you a letter saying since you did not give us what we asked for, we’re closing the case. Well they have not heard the last of me. They have all they need to take action and won’t. A pissed off customer!

It's funny that on one hand will more complaints about the service from Capital One and then you see underneath an article saying Capital One has the best service. Well, I've been a member for several years of several of their cards including the Walmart card and the venture card as well as a checking account and whenever I have any questions they are answered promptly, correctly into my satisfaction. What more can you ask for. The rates are fair both in lending and in deposits.

Have a confirmation from Capital one travel of my reservation at Holiday inn in Modesto CA (screen shot attached). When I arrived late last night, I was told that the front desk didn't have my reservations. I had to pay for the hotel out of pocket. It feels like a bait and switch. Get me here with rewards points and then state that they have no record of it. How do I get reimbursed for the money out of my pocket?

I've had problems over the years with Capitol One, but today was the last straw and I will be paying them off and cancelling any credit cards my husband and I have with them. They refused to do anything about a fraudulent charge on my card. They didn't even offer to cancel the card. The customer service rep. just kept repeating how it had to do with a virtual card, so they couldn't (wouldn't) do anything about it.

Venture and Venture X heavy advertise Travel discounts thru travel.capitalone.com... It must be operated by some third party vendor. They advertise price matching but will not price match unless it meets ALL their conditions. Please see Williamson County Texas Court Dockets for lawsuit info!

This company is a scam. Every time I call I talk to someone who does not understand me or what I am asking for. I will always recommend away from Capital One. Chase Sapphire, and American Express Cards are better. I will refer all family and clients away from Capital One.

After booking a car rental thru Cap One travel for Hertz paid for rental then get to airport. Think everything is fine. Return car and hertz charges me again for rental so the original paid was 230 then hertz charged me 389 which btw you can clearly see charges on my cap one card made me fill out a form then declined because they didn't look into my charges to see. So I call cap one travel and they say hertz couldn't find reservation and at the time hertz didn't say anything. Just gave me the car and now Cap One is only refunding the 230. Will never use this service again.

I only have 2 credit cards, both with Capital One, one for personal use and one for business. Over 10 days ago, my personal Venture card became corrupted. I used my business card "to tide me over" until the replacement card came. A week later the business card became corrupted. No credit cards to use! I called Capital One today and found they hadn't even sent the replacements out yet! I asked them to expedite my personal card in overnight mail. They refused. They would mail them out by "express" mail which is 2-3 "business" days from when they actually get put into the mail and then reach me.

It's okay if you don't mind ever getting a credit increase even if you've been faithfully paying your bill on time. It's ridiculous. Not a card I intend to keep. Not sure if it's helped or hurt my credit. All their added are a joke. Definitely don't apply to me.

I made a booking in August for a November cruise. Signed in to choose my seats and see that they had my 2nd flight on the wrong day.. Called back and they said they listened to the conversation from the august call BUT they will not let me listen to it. I even told the agent exact dates and flight numbers. Then they charged me another 48 dollars to fix their mistake. The other over 12k flights had us leaving the US the day after the one flight that was a one way IN Europe. WHAT A JOKE.. Who could have not figured that out? And then they say they listened to the call and that was not what I said BUT they would not let me listen!!! WTH!!! Thinking I saved up 1.3 million miles to make those reservations that they would want want to make a client angry over their mistake?? BUT NO. They don't care!!!! Watch it with Capital One Travel for sure!

Worst credit card company I have ever dealt with. I had two Capital One (C1) credit cards, and had been a customer since 2017. My credit is excellent (E-754, T-756), as was my payment history. Today (11/2/22) I closed both of my accounts because I am extremely dissatisfied with C1's abhorrent excuse for what they call customer service.

I tried booking a round trip airline ticket through Capital One Travel, a booking site for C1 cardholders. I selected what was indicated as an available flight 7 weeks in advance. I entered all my info including credit card number and was charged immediately. I was then directed by the site over to confirmation of my flights but the system gave me an error message and to please try again. I went through the Capital One Travel once again trying to book my flight. Once again my credit card was charged for the flights then was given another error message and to please try again or call their customer service. I called customer service and a Capital One employee tried to book my flight to no avail but was charged now for the third time on flights Capital One Travel claimed were unavailable.

I called the support Center to get help with a booking. I called 18444226922 and spoke with David. David had no answers and no way to help. He transferred me to NEO the supervisor who also was powerless. Here's my issue. I wanted to change hotels without losing my points. The reason the hotel I booked was in the middle of nowhere and I didn't have transportation. The person I booked with back out and she was the driver. I asked to be transferred (for the lack of better words) to a different hotel for my safety. Neo the supervisor took a look at the notes provided by David and made a decision not to help. He told me to call and ask the hotel for Grace. I believe as a superior team member he should advocate with me or for me. Their customer service is by far the worse.

I just spent two hours on the phone being transferred from line to line, from Capital One credit card specialists to Capital One Travel specialists that only handle trips before 2022, to Capital One Travel specialists that handle accounts 2022 and onward. I hung up with Capital One and called Visa Signature who transferred me back to a Capital One credit card specialist, then back to a Capital One travel specialist. I finally got on the phone with a supervisor at Capital One who told me I would have to wait 44 days for a paper receipt for a business receipt which probably still wouldn't have the correct information on it. All of this to try to get an itemized business receipt for a flight that was canceled in reference to my personal Venture card which no one could provide to me, at all. I am NOT happy with Capital One.

A $ 1,000 money order was jammed inside an ATM. The investigation had been going on for 2 months. The bank kept denying the claim saying their records do not show any error. This is exhausting and quite frankly is a trust issue. What the bank is essentially saying is "we are not believing you". The customer resolution team is incompetent. They keep doing the same thing and expect a different outcome. I would have given up on them had it been a $ 10, 20, or 100 deposit. Unfortunately, it's a $1,000 deposit and all they can do is send me back to the post office to try to reissue the money order - this would take another 60 days. Seriously. After already wasting two months on this. I am considering taking my business elsewhere. Unacceptable and simply unpleasant.