Consumer Complaints and Reviews
I went to the Sally Beauty Supply in Wilsonville, Or today and had a not so nice experience. The young lady had only been on the job 2 days and had been left to herself with 4 customers in the store who all had questions. The Assistant Manager, Maria, made a short appearance and refused to help anyone as she was busy in the back. I later learned she left a new employee alone in order to finish her lunch without any additional coverage for actual customer service. I called the Denton, Texas Corporate Office and asked to speak to a Customer Service Person and was sent to a message center. When I tried to call again and expressed my wish to speak with an actual Human Being I was connected to a line that informed me my phone number was being recorded by their system as a nuisance call and all other calls would be refused. I was not impolite. I was calm. I was treated terribly!!! Those jerks don't deserve any more of my business.
You guys need better procedures on how to handle shoplifters. I feel EXTREMELY uncomfortable in your stores. I have NO peace of mind when I shop. People like having control over their purchases and not feeling like they are about to be bounced out of the store by your goonie employees. I have seen where an employee has stopped a shoplifter and I thought she was about to hit the customer! I was scared!!! Stop being so mean to your employees and stop hiring mean people for your stores. It shows!!!! I spend A LOT of money at Sally's. I really do. You guys take most of my money, but it feels extremely uncomfortable to shop at a Sally's. The other Sally's I went to were nothing but a bunch bullies as employees. They were crude and talked about people in a rude way right in front of me! You guys really need better ways to hire employees or you're going to have a lawsuit on your hands eventually.
I visited this store (Sally's beauty supply Madison MS) today to purchase a Denman's hair brush. I have used this brand for over 30 years but opened the package to test the firmness of the plastic bristles and to compare against a generic brand they were selling. This sent the sales associate (only employee in the store) into a lecture asking me if I planned to purchase the hairbrush and how no other customer would want to buy the hairbrush if the box had been opened. Really? The box was not sealed. I carefully put the brush back in without affecting the packaging in any way. I certainly did not try to brush my hair with it or contaminate it in any way. Due to the rudeness of this employee, I left the store and ordered the product online. No customer should be treated with this lack of respect.
I have continually been treated horribly by the manager of the Albemarle, NC location. She treats me like I am inferior and beneath her. She embarrassed me by fussing at me today in the store. She is mad at me because two of her prior employees asked to come work at my Salon/Spa because she was hateful to them as employees. She always talks rudely to me and never wants to help me find anything. She has no reason being a manager because she has no training or expertise in customer service or satisfaction.
I managed to screw up my hair with normal hair dye from Walmart. So, I went to Sally's where the staff was eager and ready to help. Lue and Ruth were two of the nicest women I've met. They were able to quickly help me figure out what products I needed in a quick and easy manner. Thank you Sally's for hiring such wonderful employees. Keep up the good work!
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Went in to Sally's in Philadelphia to buy some color on 2 different occasions. A young lady name Kristen was very sweet, helpful and very friendly. The lady I found out later to be the manager named Peaches was cussing out customers, was disrespectful and had a horrendous body odor the emanated off of her clothing. The second time I was there, I dealt with a smart-ass 21 year old named Zulma who was more concerned about her phone instead of helping me. She gave me an attitude and sly remark. Rudeness, unprofessional staff. Thankfully Kristen was there and she was more than willing to help me find what I was looking for. If Sally's had more employees like Kristen in Philadelphia and in my city of L.A. more people would visit your establishment. Thanks Kristen for your friendly smile and help.
I went to Sally Beauty on Wednesday 5/3 and told the saleswoman that I wanted a product to take the brassiness out of my light blond hair. She sold me ION product which she said would work because blue would take the yellow out. After applying it on my hair I immediately realized that the blue color was not washing off my hands and jumped out the shower. With my heart pounding I looked in the mirror to see BRIGHT BLUE hair! Immediately phoned the Sally's store where I'd made the purchase and spoke to Jessica who said to use baking soda and dandruff shampoo to take out the color--that did NOT work so I called my hair stylist who suggested I come to the salon the next morning. She was able to get the BLUE out and get my hair back to a normal color... It took her over 3 hours to correct this horrible BLUE color problem!
Nowhere on the label did it say to use rubber gloves when applying or that the product was permanent and could not be washed out. My hair is now damaged with a bald spot on my hairline with overall thinness throughout... My hair is not as curly because of the damage that was caused because of using this product that I was sold in your Sally's store in St. Anthony, MN. Salespeople need better training... I should never have been sold this product simply to get brassiness out!!! At 65 years old it was a traumatic experience to have my hair turn BLUE and look like a punk rocker! I would suggest that Sally's needs to TRAIN their people better so someone else doesn't get BLUE hair unless that's what they want which I definitely did not.
I was denied reimbursement of $188.50 for having to have my colorist bring back my hair to a normal color. It took her over 3 hours plus she had to cancel 2 appointments to squeeze me in as I was so horribly upset by this traumatic experience. I was too upset to take photos of the blue hair but believe me, it was bright blue! Needless to say, I will never ever buy another thing at Sally Beauty and will make sure no one I know will either.
I was at my local Sally's today, and have to be frank, I am upset how I was treated. I truly felt like I had police on me, and I was merely in the store 2 minutes. Of that, I was asked 4 times by employees if I needed help, did I find what I was looking for, then asked again twice by same girl. I understand customer service. I have worked it over 30 plus years, but my god, I told them nicely I knew what I was looking for, I was fine, and was pretty much watched the entire time. Every time I went down an aisle, one of the employees comes barreling down... asking if I need help. Let me SHOP Already! If I need help I will ask!
When I got to the register I stated, "you ALL must be extremely bored or have a lot of shoplifters", one of the women says "Yes, yes we do". Told them all I felt like a criminal... Almost didn't make my purchase because of it. So in short, customer service is a great thing, when the customer wants it... But don't shove it down my throat! I probably won't shop at that store even if it's 2 minutes away, you don't make your PAYING customers feel like a thief!
On April 2, 2017 I went to buy hair color which was 6.49 and second 50% off. I told the salesperson I wanted my hair color to match my eyebrows. I told her 4 times and she still didn't get it. She thought I wanted my eyebrows the color of my hair which was brassy red from bleaching. She told me to get golden brown which I wanted light ash brown. She told me she had to work at the register and will be right back because she was the only one. I waited and she never came back.
So I got the light ash brown and I had no idea I was supposed to get the developer to mix it with. I told her I wanted my hair the color of my eyebrows and she said "oh it busy" so I misunderstood. She should have asked or told me about the developer. I went home and tried it and the second one also because it did not work. I DID NOT KNOW I HAD TO MIX WITH THE DEVELOPER. I went back to tell them my experience and I was very upset. I spent 9.00 and the salesperson told me I was supposed to mix with developer. That all Sally products should be mix with developer. How the hell am I supposed to know that and the salesperson brushed me off. I mentioned I should get at least a store credit. I was told no because it has been used. I WILL NEVER GO OR BUY FROM SALLY BEAUTY EVER!!!
Sally's does NOT take care of their customers. The manager didn't give me the warranty, that's also through a third party **, that I wanted on a piece of equipment. So when they started messing up, they wouldn't return them for another pair, corporate has horrible customer service. And the sales chick who was fine yesterday was horrible today. Now I'm out $130 and 2 pieces of equipment that I need for work every day. Thank you for being so terrible, I will NEVER be buying anything from Sally's ever again.
I went to purchase 50 volume hair developer. I was told that unless I was a licensed stylist, I could not purchase. The hair color was for a wig not my real hair. Now the nearest Sally is 30 minutes from my house. So I wasted gas and time for nothing. What Sally didn't sell me, Amazon did and quite quickly from the convenience of my home. THIS is exactly the reason Amazon is putting these horrible brick and mortar stores out of business and rightfully so.
I had a horrible experience in the store with the salesperson In Warren Michigan. I was trying to buy a purple shampoo which I have no knowledge of how to use it or what kind I should get so I went to the store. Salesperson greeted me by saying "wassup? What you need?" First of all that's not how you greet the customer! So I told her what I'm looking for. She directed me towards it and then walked away.
I was trying to ask her some questions about the product. She had a nasty attitude. She was not helpful. So I told her she don't need to be rude. I'm just asking a question. She told me that I'm stupid. All I have to do just read the Direction how to use which is behind the shampoo bottle. I have never been assaulted like that so I just walked away telling her that she shouldn't be working in customer service if she can't handle customers, her response was "yeah maybe I shouldn't. you don't have to come to the store Again." WTF. I will never shop at Sally's again!!!
I spent over $100.00 on products to go from black to blonde, bleach my hair then put gray into my hair. It didn't work. I'm very upset. I bought & followed the directions the employees suggested to me. I will not buy any hair products again from Sally's.
I went to check out and use cash and they would not accept a large bill. They are a large chain store and it's unacceptable. There is no sign stating that they do not accept large bills. It was an inconvenience for me and the explanation was poor with no apology for my inconvenience was given from the manager. This is bad business management. Post a sign!
I have been going to Sally's for years now. Most of the time I go to the Draper store but I was in South Jordan so I stopped by there instead, and I have never had such a bad experience! The manager with long purple hair was so disrespectful and rude I will never go to Sally's again! I have never been so disrespected that bad in any store! I highly recommend no one go to the South Jordan store. The two Mexican girls are stuck up and very rude. I don't see how they still work there because I'm not the first person that has gone through the same thing I did. I hope management fires them because I will tell everyone about how bad the customer service was.
I am a hairstylist, and I typically go to State Beauty Supply for my hair color, but I just so happened to be coloring my own hair one time and Sally's was much closer for me. I decided to go in and have a look at the choices of vivid colors Sally's had to offer. I was pleasantly surprised to find an array of Demi-permanent vivid hair colors! They had so many different shades of blue, which was exactly what I was looking for. I purchased and was not disappointed. The color was as vivid as I would have hoped and it lasted for longer than some of the actual professional I've been using for years. I was definitely very happy with the purchase.
The promotion on the flyer and website say "buy one get one free" for $179 for a wall mahogany station. I ordered it online on their terrible web site, didn't tell me how long the shipping would take, but I guess I didn't mind since the shipping was "free". I received ONE item about a week later. Where was the other one that was free??? I asked the UPS guy and he said it was just one box. So I call Sally and they tell me that I needed to buy TWO items to get TWO free -- this is what the woman on the phone told me to keep in mind "for next time"! Are you kidding me?! Nowhere does it say BUY TWO GET TWO FREE! It's completely absurd! Then she told me she would place the order to have the item shipped, like she was doing ME a favor!!! Wow. Kiss my **... I've yet to receive it, and I just sent an email today and I'm calling AGAIN tomorrow. Like I have time to wait on the phone...
I had an online order and waited 3 days and still not shipped. I called and canceled the order and cannot be refunded until the 4th of the next month... which is actually 12 days... Seriously? It took 2 seconds to take my money but 2 weeks to give it back??
Shipment time is horrible. No tracking number. Took Sally Beauty 5 days from order date to ship order. I order online all of the time, from places further away than Texas, free shipping, mind you. And, they have never taken this long!!! Just spoke with a Sally Beauty Rep. Was told I should receive it on Wed., Jan. 11. The order was placed on Jan. 1st. The only reason I ordered online was because my time is limited, and didn't want to drive to a Sally Beauty store. And, the shipping was free. Had I known it would take this long, I wouldn't have placed the order online. Lesson learned!!
I suffered a severe life-threatening allergic reaction to the ION semi-permanent hair dye sold by Sally's which claims it contains no PPD chemicals or otherwise harmful ingredients that can harm humans. My face blew up to twice its normal size, my eyelids were swollen shut and my eye sockets had 2nd degree burns. I was forced to seek emergency care and an allergist who told me that the dye contained a harmful chemical that when oxidized in application use can cause a very serious allergic reaction which could even lead to anaphylactic shock. I had to undergo medical treatment for 10 days with steroids and topical agents to help resolve and counteract the damage done to my upper face area. This should not happen to anyone, and the box contains false drug interaction information by stating it is PPD free when in fact it is not.
Ordered from this company twice. Canceled the first order because of the misleading shipping time. They claim: Processing time: 3-5 days. THEREFORE, paying for priority shipping, expedited, etc. doesn't matter because it will still take the amount of time for processing to clear your order. On my second order, I was refunded $1. Yes $1 because I paid for priority thinking it would be faster, when a customer rep told me that it's just the same as shipping only $1 dollar more. SUCH A SCAM AND WASTE OF TIME/MONEY.
Bought a new blade set for clippers. I wasn't 100% sure I was getting the correct blade, and I told the sales woman this. She sold me the blades ($50). That night, I realized they were the wrong ones just by looking through the packaging and seeing that the mounting holes were not the same as the ones on my machine. I took them back the next day, and they would not take them back. They told me "no exchanges or refunds on blades".
They NEVER told me this when I bought the blades, and there is no sign indicating this. And let me be clear. These blades were UNOPENED, in a hard clear plastic heat-sealed package. You would have to cut it open to get the blade out. I had to call a corporate number, explain the situation, and after a lot of wrangling on the phone, they grudgingly allowed me to return them for store credit only.
How's that for service!? They do NOT carry the blades for my machine, cannot get them, did not tell me there are no returns when I bought them, and still would not give me my money back. So I'm out 50 bucks. The only thing I can do is use it as "store credit" for stuff that I don't really need. Never again. This is deceptive, horrid customer service.
After receiving what I thought was a great coupon book from Sally Beauty, I gathered a few things I usually purchase and then asked for help. According to the ad you could purchase hair dryers and receive a free tool. The lady told me she had to ring up customers and she would be right back. I was standing very near to the cash registers and she kept ringing people while another employee just stood there cracking jokes. He did ring up one person but then went to the back again, leaving me waiting once more for a total of 15 minutes. Once the lady finally came back I asked her about the hair dryers and I wanted to purchase one of them and choose the free tool (really did not need a free tool). The ad clearly states this hair dryer was $57.38 for both. Once at the register the 2 rang up at $114.48.
She would not let me use the coupon and the ad clearly states "see back, $76.49 without coupon: without coupon reg. price $114.48 " and when I told her I did not want it she got angry, tossed the items into a bucket and acted all mad because I did not want to pay that much for the dryer which by the way I can purchase the same one at another store for $49.99 (and I did). I have never been treated that bad at Sally before and really don't know I will go back to that store or any other Sally as they don't stand by the ads. This employee/store manager did not even try to offer me another hair dryer. Bad for business. Sally you might have lost a loyal customer.
False Advertising and poor customer service: Today I went to purchase the "two tools one price" Hot Shot curling iron and hair dryer advertised "$30.74 for both with coupon." It said under that, "$40.99 without coupon." I handed her my coupon and she rang it up and then said the total was $40.99 plus tax. I reminded her that I had the 25% off coupon and she said that's what it was with the coupon.
Now, I'm not stupid so I questioned on how that could be. She called the manager over and I showed her the flyer I received in the mail. She said I couldn't have it for the $30.74 because I wasn't a preferred club member. I am a club member and I said the ad had no disclaimer stating that I had to be a certain level to get that price. I have a Bachelor of Science degree in advertising so I showed her my flyer and my name and address on the back and asked why did they send it to me if it was only meant for preferred beauty club members? No answer.
I said I didn't want it then and that I wanted my 25% coupon back. The clerk then said that she shredded it so she couldn't give it back to me. UNREAL!!! I read some of the other reviews on this site and I have also experienced things like those myself and this was actually the last straw. One thing I did do was call the store manager and after her snotty attitude, I told her that I would not be shopping at Sally Beauty again. There are umpteen beauty businesses competing for our money so I will take my money elsewhere.
The Sally's stores in Memphis remove their sales advertisements for sale items and special offers about 2-3 days prior to the sale ending. Locating the buy-one-get-one sales is kind of difficult when the advertisement has been removed.
Shopped at Sally's in Brunswick, OH for a resupply of a product I liked. Noticed signs stating "Buy 2, Get 1 Free" over all products for that brand. Bought 2 additional items, although I was not shopping for those items. Also picked up two additional items not on sale. Went to checkout. I'm a "Beauty Club" member. Didn't notice my receipt until after I got home. NO FREE ITEM! Double checked on their website and it states CLEARLY that the products were as I thought, BUY 2, GET 1 FREE! Should have come up automatically but it did not! Yes, the cashier should have been paying attention if the sale was not in their computers but in this day and age, it should have been in their computer already!!! CHECK YOUR RECEIPTS BEFORE LEAVING THE STORE, especially if you expect to get benefit of the sale!!! Now, this requires me going back to have my charge adjusted. If they DO NOT... it will be my last time in their stores...
I have been a cosmetologist shopping at Sally's since 2003. My recent visit left a bad taste in my mouth and I will never shop there again. I asked the sales associate about the new straightener that is out the thermal brush and she came right out and said it is a product for ** people and that it wouldn't work on my west Indian hair. SERIOUSLY. Never in my 13 years have I ever been so pissed. How unprofessional. I am a stylist for Smart Styles and I work with all types of hair so this comment was so out of line. Sally's Beauty Supply on Yopp Rd in Jacksonville NC will never get another penny from my family, friends or my clients as of 7/14/2016.
It has been NOTHING but hell ordering from these people. It's not enough you have to deal with the attitudes from the employees at the stores but they are SO unprofessional online as well. I would NOT recommended ordering online! Unless you want bs charges added. After so many years of putting up with their unprofessionalism I'm FINALLY done wasting my money there.
Sally's is a great store and it's a better option than having to buy drugstore quality beauty supplies. And you can access products drugstores don't have. I was so surprised at all the negative reviews here. First off I'm not referring to reviews of rudeness from staff, customers returning items, of mistreatment of customers and staff advising customers on what to buy to colour their hair. I'm talking about the large number of people complaining about buying hair items and getting mad because they didn't like it. So bashing Sally's and saying it's their fault. The brands in seen are not made by Sally's. It's just like going to any store buying a brand and not liking it you couldn't return box dye to Walmart and say it's their fault if you don't like the result. So why treat Sally's like that?
And I was really shocked at the stupidity on page 2. A girl that bought temporary colour didn't like it so bought a permanent hair colour corrector, put it on, made a mess in her bathroom, wiped it on her white towels, took pics of the dye that says temporary colour and the pic of the permanent hair colour corrector, and the towels she wiped her hands on and said she's going to file personal injury because the permanent colour remover got hair colour all over her bathroom and ruined her $500 white towels and had to pay $200 to have her hair fixed. Lmfao, good luck with that. I don't think she reads what she buys. Temporary colour means it will wash out. No damage or staining to hair. So putting permanent colour remover on it pointless and wrong. But then making a mess and wiping it on towels is all her doing and the evidence clearly shows her error. Maybe she should read the boxes and find out the meaning of temporary.
Better yet stay away from home beauty projects (I find it laughable. someone of that mentality claims to have enough money to have $500 towels and could go pay a hairdresser $200 just like that). But those reviews seem unfair. Sally's is a store not a service. For people that know how to colour hair it's wonderful. But if you don't know then you need to research first. Don't trust the workers to tell you how they are. Just retail workers. I don't know how they are trained but it's not the same as pros. Some are good. Most have no idea. Anyone can work there. Don't feel pressured by them to take their advice and buy what they say if you don't know. Go home and research it then come back and get what you need.
And another review the girl was mad because she asked where the hair colour was and the worker said it's all here. And she got home and bought a highlighting product and 40 developer and was very angry that she bought it. And said it's the worker's fault. There's one area where hair colouring stuff is. It includes bleach, demis, semis, toners, developers, all that. It's up to her to read the labels. The workers are not expected to inspect your purchase and stop you from buying things. It's a store. Most would be insulted if the cashier looked at their stuff and said "no you're not buying that". So I'm only going to point out those 2 reviews just to show how I think a lot of the reviews are just due to stupidity or lack of knowledge and people thinking Sally's is a service or something. It's just a store like any other store. I have used products I didn't like but I don't blame the store and I never take advise from anyone there.
I find I know more about what I'm doing than they do. I once asked about Apogee products and the girl showed me the 2 step protein treatment and said it's the best. I should try it. So I bought it, read reviews before I used it and they were all excellent. So I used it as per directions and half my hair broke and fell off. I didn't blame Sally's. I was mad but not at anyone. It's my fault since I'm not a hairdresser and everything at Sally's says for professional use. It's my own risk I'm taking using it. Needless to say I tried it again months later and it worked this time. No hair breaking off so it wasn't a bad product. It was something to do with my hair that made it break off. They have really good hair masks. Mystic divine brand. I love these. They really help fried hair and smell good. Also the hemp bronzing moisturizer is very good. It gives me a real looking tan. No issues and smells good.
They always have Wella toners available and everything I need for my hair. Except I won't touch the hair extensions. Be warned they are garbage. I have bought Sassy Blonde Weft years ago. It must have been a fluke cause it seemed like Remy hair. Great quality. 2 years ago I needed extensions so bought 2 blonde sassy wefts for $200 after tax and both were terrible after being washed. The texture changed into very course kinky dry hair and wouldn't go straight and smooth again. I used my Chi flat iron (not bought from Sally's) and it did nothing so 2 weeks later they were in the garbage. And I went to an extension store where I paid twice as much but was educated about the qualities of extensions and got great long lasting real remy double drawn hair extensions. Trust me they really fail on extensions.
I once bought a cheap weft for a project. It was from Sally's Vienna brand. I didn't use it but recently tried to colour it and half wouldn't colour. Found out even though it said 100 human hair, it wasn't. It had fake hair and the rest was something else other than human. It was animal hair. They were gross so I read about others buying it and they thought it was yak hair mixed in. So gross. But for the 2 blonde wefts I purchased that were garbage I contacted Sally's and told them because I thought well maybe they don't know how bad they are. And they reacted surprised and were really good about it. Asked for the receipt and would have refunded me if I sent the hair to them and show a receipt. But I missed the deadline to email back the receipt info and my complaint was closed. So my fault for not getting it in on time.
Then after that I was talking to the Sally's girl about extensions and said what junk the sassy was and she agreed. And said she's not supposed to say but it's bad. She said satin strands is real remy and great but I doubt that. I only buy from one hair extension/wig store that's honest and has high quality hair. I haven't had any rudeness from Sally's staff ever so I guess I'm lucky. I couldn't imagine them kicking customers out and calling police on them. Sounds like a really bad owner of those stores. And the people that were treated like that need to contact a head office and report that. Sally's is a public store. They can't decline people from shopping. The girl that had a student card and said they took her card away said it's invalid. And said she's too stupid to finish beauty school and kicked her out needs to report it. If get card was really expired who cares. She can still buy stuff. Just not get a discount. And how would Sally's know if she graduated?
Sally's isn't a preferred place for schools. Most schools set up students at professional pros only stores and not the public stores like Sally's. Unless I guess it's all that's all that's available. Or they aren't able to get memberships at those pro only places. Anyway it sounds like some Sally's have some really crazy owners that don't want good sales. If they randomly throw out customers and degrade them, makes no sense why that would happen. Don't they want to sell and be profitable. Maybe there's more to these stories that's not being said cause it sounds odd.
Overall I would recommend Sally's to anyone who knows what they need and how to do it. It's way better than a drugstore. I won't touch drugstore colour again when I have gone for hair cuts. The hairdressers say "I see you have your hair professionally coloured" I was surprised. I'm like "no I do it myself". And the one said she can tell it's not drugstore colour. She said I'm using professional colour and I said "yes I buy it at Sally's" lol. I didn't ask how she could tell but it makes a big enough difference using it instead of the box stuff. And it works way better and my hair doesn't get the damage it did with box dyes. Hope I haven't offended anyone. I just wanted to point out some stuff I thought sounded weird and give an honest review.
Sally's in Shenandoah, TX could not process my check at register. Unusual for me, my account great so I stayed 30 mins to find out why. Staff and manager not honest or helpful with process. Finally after tech support, they gave me another no. to call. I went to car and called no. which was for a "credit report" agency. Now after 45 mins I hung up. I suspect DISH TV filed a wrong complaint against me. Dish said I owe $200 early termination which is wrong. As a result Sally Beauty is using bad processes. Since I successfully cash checks elsewhere, bye to Sally. Take business elsewhere.
Sally Beauty Supply Company Profile
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