About Sally Beauty Supply
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I recently tried out Sally's "2 Hour Delivery", and a system glitch turned it into an ORDEAL. This in itself is not a big deal, but when I contacted customer service to figure out why my 2 hour delivery wasn't there 5 hours later, customer service was SO RUDE. A chat rep who goes by "Sherlyn W" disconnected our chat when I requested to speak with a supervisor about getting the product I ordered with same day delivery. Same day -- she CANCELLED my order without my permission, and said I'd have to wait 3 days for the hold on my account to be refunded.
When I called the phone hotline, I was told "Sherlyn W" had arranged for me to get a callback from a supervisor the next day, and that there were literally NO supervisors on the clock - a blatant lie; I've worked in call centers before. When I asked to be transferred to another (hopefully more competent) agent, I got someone who was polite and possessed a prefrontal cortex and I was on the phone with a supervisor in like 5 minutes. I got my issue resolved with a few minutes of polite conversation -- but getting their through the RUDE, dismissive agents was very much an unnecessary ordeal. I'm never wasting time or money at Sally's again!
I bought some products from Sally's beauty store online. This is many orders and every time, it is either wrecked with products all over the inside and out of the box, or missing. One shipping is yet to be found since they sent it to the wrong address.
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Asked if I signed up for credit card and spent a certain amount, I would save half. 1st statement charged me the savings. After that they kept adding interest. Rude when I called them. Won't ever go there again. A Credit Card is when you buy items, not savings you were supposed to be getting.
Sally has terrible customer services, I orders proclaim gel from them often, the order is always sent back to them once it is shipped out by the post office in California, because the items are all damaged. The warehouse is not putting enough packing support in the boxes for the hard plastic items that will break. Customer services has said to me several times that there is nothing they can do but send the warehouse an email asking them to package the items more secure. Not happening.
Have been a loyal 20+ year customer until last week when I purchased 2 large bottles of product and was told a simple bag to carry these large bottles out would be an extra 15⍧. Seriously? I spent $35+ just that day alone and they want another 15⍧. They certainly don't need my money or business moving forward... Or my family's... Or my circle of friends. Greedy businesses are becoming the trend and they certainly have the option to upcharge for anything they choose. And we all have the option to support other more customer oriented businesses with our hard earned income. Will NEVER set foot in another Sally Beauty Supply store.
On August 31, 2021 I bought 2 bottles of OPI nail polish at the North Etobicoke store off of Islington Ave, store # 5502. Normally the staff is helpful, cheerful, and can't do enough for you, always a pleasure to shop there. The sales person was stuck for an answer when I said "good morning." I then realized that she was in a ** mood. I grabbed the bottles of nail polish, and got ready to pay and make a fast getaway. The clerk barked at me if I was ready to pay. I walked to her cash, she then barked, I'm going to the other cash. Then why stand at the first one, or was it just another reason to ** at me.
Under the recent pandemic circumstances, I would of thought that the stores that have finally opened up, would be ready for business and people happy to be back at work making a salary. Not in this case. I'm not sure who this person is to the store, owner or manager, or just a clerk, but my goodness, stay home if that's all you have to offer is ** to your customers. I spent $32 on nail polish in about 2 minutes. I will never return to that store again. Fortunately there are lots of other stores in my area to buy products. I'm not sure if this incident was racially motivated or not, but no one deserves to be treated like I was. Don't shop at this store!
Terrible experience at N. Scottsdale 87th st. location!! I dealt with a rude counter person who refused to issue a credit because I would not provide my phone number. This is NOT part of their return policy. I had my receipt, the product was bought a week ago, and in unused condition. I am filing a complaint for both a violation of their own return policy and a violation of my privacy.
This product has been the worst investment I have ever made. The hair extensions show because the band is so thick that the hair is attached to. IT's not like I can just throw that money around so I want everyone to know you do not stand by your company or brands that you sell. I am so upset. I can not afford to purchase the other ones that I purchase all the time because I trusted Sally's. Never again. I'm filing a formal complaint with the state attorney general's office once I am done with this review. Also contacting the BBB. If I could leave a 0 I would.
I spent a ton of money on hair products just to come to the counter to be told if I want a bag to take my stuff home with I need to buy it. What kind of service is Sally’s trying to provide?? Puts a horrible taste in my mouth to even return.
If I could I would rate zero!! This is my first experience ordering online with Sally Beauty, and I must say it was a terrible experience!! I received someone else's order!! In the box was this person's personal information, which to me is a huge security breach! I called the customer service number asking if I could have my delivery next day, as I had booked an appointment with a hairstylist to come to my home this Sunday April 11, and I was told that wasn't possible!! Why not?!! This mistake was not mine, why wouldn't Sally do everything to make their mistake right, and to keep a customer!!!
Sally Beauty Supply Company Information
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- Sally Beauty Supply
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