About Sally Beauty Supply
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Brought back an item I had purchased with all together 6 items for 20% off, hair color, needed to change one of the items for a different color, well in the exchange they made me pay full price for that one item, that is so not right, bought 6 items for discount, did an even exchange, and they made me pay full price? For an even exchange? What is with that! So not right on so many different levels! Why am I paying full price now??? Bad business practices.
I went in Sally Beauty to pick up a few things and at the checkout I had a few things from the clearance section. The cashier Vanessa proceeded to tell me how she couldn’t give me the discount because the customers come in and change the prices as she peeled the 1.09 tag off to show me the sale tag of 1.59. I have a Pro card so it was still a small discount. I was truly embarrassed because she did it in front of other customers. To argue with a customer over .20 cents and accuse them of switching tag is so unprofessional and tacky. If the store has a problem with theft then that should be taken up with management and not taken out on the customers!! It’s employees like Vanessa that are making corporate businesses like Sally lose customers, sales, and go out of business because we don’t have to take your unprofessionalism!!! I can pay for what I want!
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I purchased a hair bundle special, when the package arrived I received everything but the color. I contacted customer service and they issued a RA, took that to the store to get a refund and return the products. They had to call Sally customer service who said I had to call in. I called in and a gentleman said they’d issue a refund but of course I never got it. Called again and got a completely different answer and the lady said I never ordered the bundle that’s why I didn’t get color. I clearly ordered the bundle as I got everything but the color. She said the store didn’t know what they were doing and that I had to go back and try again. I can’t figure out who’s lying and doesn’t know their job. It’s frustrating because no one can figure out how to refund my stuff. I obviously don’t need a bowl and brush if I have no color to put in my hair. I’ll never buy from them. I’d rather pay more and go to a supply store where there are professionals working.
I needed some small clippers to trim my dog's feet and my barber suggested I try Sally's Beauty in Los Lunas, NM. The evening lady suggested an Andis Slimline 2 set of electric clippers. I asked if these were guaranteed to cut dog hair and she said "Oh, yes!" I get them home and they don't cut. The next morning I tried returning them and the manager tells me they don't accept returns on clippers. I explained how the evening lady told me they were guaranteed to cut dog hair and they don't. The manager said "Well she shouldn't have told you that but we're not taking them back." Had the other lady told me that there were no returns allowed I would not have bought them despite her guaranteeing they would work. It's just not worth the risk dealing with small businesses when you can get better service thru online or big box stores.
I recently tried out Sally's "2 Hour Delivery", and a system glitch turned it into an ORDEAL. This in itself is not a big deal, but when I contacted customer service to figure out why my 2 hour delivery wasn't there 5 hours later, customer service was SO RUDE. A chat rep who goes by "Sherlyn W" disconnected our chat when I requested to speak with a supervisor about getting the product I ordered with same day delivery. Same day -- she CANCELLED my order without my permission, and said I'd have to wait 3 days for the hold on my account to be refunded.
When I called the phone hotline, I was told "Sherlyn W" had arranged for me to get a callback from a supervisor the next day, and that there were literally NO supervisors on the clock - a blatant lie; I've worked in call centers before. When I asked to be transferred to another (hopefully more competent) agent, I got someone who was polite and possessed a prefrontal cortex and I was on the phone with a supervisor in like 5 minutes. I got my issue resolved with a few minutes of polite conversation -- but getting their through the RUDE, dismissive agents was very much an unnecessary ordeal. I'm never wasting time or money at Sally's again!
I bought some products from Sally's beauty store online. This is many orders and every time, it is either wrecked with products all over the inside and out of the box, or missing. One shipping is yet to be found since they sent it to the wrong address.
Asked if I signed up for credit card and spent a certain amount, I would save half. 1st statement charged me the savings. After that they kept adding interest. Rude when I called them. Won't ever go there again. A Credit Card is when you buy items, not savings you were supposed to be getting.
Sally has terrible customer services, I orders proclaim gel from them often, the order is always sent back to them once it is shipped out by the post office in California, because the items are all damaged. The warehouse is not putting enough packing support in the boxes for the hard plastic items that will break. Customer services has said to me several times that there is nothing they can do but send the warehouse an email asking them to package the items more secure. Not happening.
Have been a loyal 20+ year customer until last week when I purchased 2 large bottles of product and was told a simple bag to carry these large bottles out would be an extra 15⍧. Seriously? I spent $35+ just that day alone and they want another 15⍧. They certainly don't need my money or business moving forward... Or my family's... Or my circle of friends. Greedy businesses are becoming the trend and they certainly have the option to upcharge for anything they choose. And we all have the option to support other more customer oriented businesses with our hard earned income. Will NEVER set foot in another Sally Beauty Supply store.
On August 31, 2021 I bought 2 bottles of OPI nail polish at the North Etobicoke store off of Islington Ave, store # 5502. Normally the staff is helpful, cheerful, and can't do enough for you, always a pleasure to shop there. The sales person was stuck for an answer when I said "good morning." I then realized that she was in a ** mood. I grabbed the bottles of nail polish, and got ready to pay and make a fast getaway. The clerk barked at me if I was ready to pay. I walked to her cash, she then barked, I'm going to the other cash. Then why stand at the first one, or was it just another reason to ** at me.
Under the recent pandemic circumstances, I would of thought that the stores that have finally opened up, would be ready for business and people happy to be back at work making a salary. Not in this case. I'm not sure who this person is to the store, owner or manager, or just a clerk, but my goodness, stay home if that's all you have to offer is ** to your customers. I spent $32 on nail polish in about 2 minutes. I will never return to that store again. Fortunately there are lots of other stores in my area to buy products. I'm not sure if this incident was racially motivated or not, but no one deserves to be treated like I was. Don't shop at this store!
Sally Beauty Supply Company Information
- Company Name:
- Sally Beauty Supply
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