Sally Beauty Supply

I placed an order during the late afternoon on 3/21/19. As I was checking out online I reviewed all my information and clicked the place order button. I got the swirly icon (processing) then nothing. Still at the place order screen. So I scrolled up and saw a red box. The red box was a message stating that “due to either a higher order volume or connection error my order could not be placed. Your card will not be charged until you order is successfully processed. Please check back in a few minutes and try again. For help contact....” So I waited a few minutes and tried again same message. I did this 6 times. I logged out, logged back in, and went through the entire process again re-entering my information. It was at this point I realized that the address I was shipping to was different from my billing address. I added my billing address and continued on to place my order. It then was successful.

I have been shopping at Sally Beauty Supply stores for 32 years. I've lived in 4 different states and the Portland Maine location is the worst. I am not only given bad advice, but the manager of the store particularly when I came in 3/20/19 at 11 am was very rude again! I came in to return a color that I bought 2 weeks ago, unopened with a receipt and I was told to wait while she went back into the office for 15 min, she then began to ask me the same questions over and over. Interrogating me very meanly until I began shaking and scared of her. I told her that my grey was coming in and the stuff I usually use was gonna be too dark, eventually she returned it but I was very upset with how bad she treated me, no one was wearing a name tag.

I love Sally Beauty but what bothers me is that they don't take orders over the phone if you're having online issues. What kind of business does not take online orders when your site is not working. Definitely losing business. I called Customer Service and advised them of the issue I was having online and then I asked if I can place my order with the representative and she full out said, "NO. We don't process orders over the phone." Nice way to keep customers happy.

I recently had the "dip" nails removed, which left my nails scuffed up. Not wanting to process them again for a while, I decided to only use OPI Nail Envy Nail Strengthener. The product normally sells for around $10, $11, or even $12. My husband was charged $17.99, plus CA tax, it came to $19.38 -- about twice what it should have cost. That's the last time we go into that place. I am sick of their ridiculously high prices. A dollar or two, OK, but not twice the amount. I feel like a chump and they have lost a customer.

I went into Sally Beauty in Oakville two days ago. I was looking at the medium golden blonde Christie Brinkley hair extensions. They did not look like they matched my color from the box and as you know you are not allowed to open the box and there is just a few pieces of hair you can use the hold up to your own hair to see if it matches. I asked the girls and the girl said the hair is not necessarily supposed to match every hair on your head and that is why the hairpiece has various colors in it. That way you can blend in with various shades of hair. This is what they explain to me.

First of all they claim to have “2 day shipping over $25” but the products take a week to come...like huh? Anyways, they don’t even indicate if a product is sold out. Why would you make the product available to “add to basket” when it really wasn’t available to begin with? Now the money has already been taken off my card and I have to wait even more days for a refund. -_- What’s even more annoying is that no matter how many times you try to contact them, they don’t flippin answer. All of this would have been avoided if they let customers know which products are and aren’t available for purchase. Well I’m done shopping with 'em, completely waste of time.

Horrible customer service. I walk into the store, it reeks of nail polish or nail polish remover, and there's no employee in sight. I heard a faint welcome from the back, and it's obvious that someone is back there and has been playing with nail polish. I came in looking for some hair bleach, developer, and toner. I don't usually get help from salespeople, but I was in a rush. My mom, who was with me, told the person working there that we needed help finding the hair toner. The employee had dyed pink hair, so I figured she might be knowledgeable about hair toner. She takes some time to find it, which I really could have done myself, and while she's searching, she doesn't say excuse me to get us to move or anything. She just kind of moves in our way.

I went to the Sally Beauty Supply in Panorama City, I wanted to dye my hair a lighter shade. It was already kinda a reddish blond, but I wanted more of a sandy blond. I had a wig that I wanted to match them with. The lady there saw that I had a little regrowth of darker brown hair so she suggested I stripped the color from all of my hair. I like a fool took her advice and weakened my hair. I should have walked away but she spoke like she was a hairdresser something. I will never take advice from anyone working @ Sally Beauty Supply. They don't know anything about what is safe for your hair. My hair is broken and it's going to take me a while to regrow. It makes me sad because I believed the her. I thought she knew product. I was wrong. This review is to warn others that Sally's employees are just on the clock and could care less if they give you wrong information that will ruin your hair.

How ridiculous to set up a 2 day delivery game and take 3+ days to put the product in the bag! They take marketing tips from Amazon, but have no clue about managing expectations or actually following through.

Don’t ever trust what they say! You would think they would know something about hair since it is a beauty store. I was talking to the cashier And apparently the manager. I was asking them about the best hair straightening PERM, since I didn’t want to spend a whole lot of money at a salon... Boy how I wish I would have spent that money on a professional! They told me and I quote: "You don’t have to spend extra money on the straight perm. You can get the basic perm kit... the ones that was used in the early 90’s because everyone had to have curly hair." They said that, "That is the exact same thing, but instead of putting your hair in rollers, just brush it straight." Boy, were they wrong on so many levels. It completely messed my hair up and half of it came out on the brush that I was using to keep it “brushed straight.” You would figure that they would have some kind of training since they work at a beauty supply store!

I walked in and asked the associate about a bleach that didn't break my hair as much 'cause I wanted to color my hair a light brown. She told me that I had to bleach it and then I had to start with a ashy brown until my brownish red color was gone. I asked where are the bleach for the hair and she only told me it's on the next one. I have never bleach my hair and need the help to see which one I could use. She help people coming in and never came back to help me. Never again will I step inside this Sally on Boca Chica.

I am a 17 year old mother to be and I was just trying to go blonde. I had dark brown hair at the time. My sister and I came into their store in Baraboo. I was approached by this small young lady with blue eyes and pink hair, I asked her if she had any Aragon oil free products because I'm allergic. I told her what I was doing to my hair and she recommended that I used bleach and a 40 volume developer. Now mind you, I don't really know much about hair but I dye my own hair all the time. She told me to leave it in for 20 minutes and then throw some purple shampoo in there. NOT ONLY DID THE BLEACH GIVE ME CHEMICAL BURNS ON MY SCALP BUT BURNT MY HAIR COMPLETELY OFF!

I purchased a gel kit online while they were having a one day Christmas sale. The item was 50% off. I am a salon owner and took time out of my day to specifically purchase that item on the date required for the sale price online. I received a confirmation order email and the date the item would be shipped. Then a few days, later I received a cancellation email. No reason given, no apology...nothing. I called the 1 800 number and waited on hold for 20 minutes. My phone timed the call. The customer service rep. Took 20 more minutes and 3 times on hold to tell me the item was out of stock. I said, "That's fine. Just send it to me when it is in stock."

Sallybeauty.com online order system kept telling me "there is a problem with the above information" before it would finalize my order. BUT, they CHARGED MY ACCOUNT FOR EVERY SUBMISSION ATTEMPT without telling me and without specifying WHAT info was incorrect, so I kept having to guess and keep submitting. I know my billing address, but it's their system that is particular about how to enter a suite number. Apparently you have to spell out "suite" in the field even though the field is labeled "apt or suite number", so how would I know that I need to be redundant?

Sally Beauty Supply's Website charged my card 7 times and they will not void the transactions. The hold for a $45.76 transaction is in the $300 range and they nonchalantly (at Christmas mind you) stated the huge dollar amount will eventually fall off in 3 to 5 business days!!! And I never even got the product shipped!!!

I went to Bozeman Montana to get pictures made with my stepson so I decided to get extensions in my hair. I went to Sally and spent $400 extensions. Went straight to the salon so the lady could put them in and she told me they were the wrong kind so I went straight back literally 10 minutes max and girl told me I could not exchange them so I had to spend $501 on different kind and then I still had to spend $400 to have them put in so I'm still stuck $400 worth of extensions brand new in the pack. She said they do not do exchanges or refunds even with receipts and then yesterday I went to Sally's in Minot North Dakota and the lady there told me that that was ridiculous and that I should contact corporate. I no longer have the receipt but I'm sure I could get it off my credit card. I would be happy with in-store credit.

A cave of liars, pretenders and rude customer service, they all state they are professional hairdressers which is a lie, I was advised to purchase a new hair color product plus conditioner, shampoo and a cream. The representative insisted that I must buy that product. The result will be fantastic. She assured me she was a hair color professional, she was forceful and loud. Kind of intimidating and very tall. She tried to sell me more products, very pushy... Now my hair is a disgrace. Is darker kind of red. I should know better. She representative was **. Perhaps she is aware of ** people hair pigmentation but surely she is not expert in ** people's hair pigmentation. I give her the benefit of the doubt.

I went on Sally Beauty and made an online order. It had the guarantee 2 day shipping since my order was over $25.00. Well, I ordered it 08/11/18. I called the customer service department on 08/16/18, because I had not received my order. They told me the warehouse was having issues, so it would be late. The order was part of my daughter's birthday present, which was on 08/17/18. They made up a ton of excuses and offered to refund me 10% of my order due to inconvenience. I finally got my order on 08/20/18. The order had 6 items missing. I am now going to have to contact their customer service center today. I have never had problems when shopping in store. I will NEVER order ANYTHING from them online AGAIN. The 2 day free shipping is a LIE and they DO NOT stand behind their word!

A cashier by the name of Bernadine at the Palm Desert, CA location is an extremely RUDE passive-aggressive psychopathic Narcissist! She has absolutely no customer service skills. As soon as I walked in the door, she didn’t even say, "Hi welcome to Sally’s," nothing. She had a look on her face of pure attitude. I went in to exchange some hair lightener and she made me feel like a bad little child for wanting to make an exchange even though I explained to her that I called earlier and was told that it was perfectly okay to come in and make an exchange. She was talking down to me like I was a stupid little child that I didn’t know what I was doing and I was wasting her precious time. She is psychologically abusive and will talk down to you if you are too nice because she thinks you will not stand up for yourself and not speak up.

I had visited Sally Beauty Supply online and placed order for multiple hair dyes and other hair care products. When my order finally came I was missing the Manic Panic and on paper said out of stock. Will ship when back in stock. NEVER received it and when I contacted them, they told me, "Sorry it’s been too long" there is NOTHING they can do about it and can’t access UPS information. What a bunch of bull. I still have the packing slip they sent and won’t do anything about it. RIDICULOUS. Needless to say I will not purchase anything from this business online or in any of their stores.

This is just one person as in rep in Bonney Lake Washington shop. I needed help with hair color... Waiting... When the rep was done serving another customer she went to complain to another rep who was working at that time, "This customer had this basket FULL. Took FOREVER to ring her out... I HATE PEOPLE. I JUST HATE PEOPLE!!!" While there were customers there!! WTH. I looked at her and said, "WOW. JUST WOW!!!" I stormed out. Will never go back because of her. Was there Wed. Aug 1, 2018. What would she say behind my back!! And to complain she sold a basket FULL of products. REALLY!!! Don't know her name but long bleach blonde wavy hair.

Bought counterfeit O.P.I. polish at their store on Wayside in Houston TX. I believe this is systemic with Sally. I was charged $10 for a bottle of pure junk. If they're having hard times, this is not the way to do business. I now know what counterfeit O.P.I. looks like because of this experience. No more Sally for me, they cannot be trusted. Look at the picture attached, then google it, it's FAKE.

The Sally's Beauty Supply Store in Wichita located on west and central has poor customer service. There is one older lady that constantly treats people of color with disrespect. My daughter and I go to this location often and each and every time we are watched by the same lady. She always acts as if she's organizing items on the shelves on the same aisle that we're shopping on. If there are other customers shopping that aren't people of color she doesn't treat them with such disrespect. I like shopping at Sally's for the items that I need. But I'm extremely tired of being treated differently from other customer's that shop there. This is embarrassing and needs to stop immediately. I would give the star rating a zero if I could.

I was shopping for nail polish at Sally Beauty Supply in Bradenton Florida #3885. One of the polishes fell, got broken and it was a mess. I said I was very sorry and paid for some items and left. Later when I reach into the store bag to take out my things I grab a small little bag that is very sharp and I get some puncture and cuts on my fingers. I take out a small bag that has the broken bottle of nail polish in it. All the broken pieces. I am so upset off that such an idiot dimwit would do something so rude and disrespectful. And dangerous. I called back to ask her why she did it and she said she doesn't remember putting it in my bag which is B.S. and stupid. She knows it. I will call back to talk to the manager about it. What she did was plain wrong and stupid. They would be correct to fire her. What an unfortunate lack of customer service skills. Have a nice day.

I haven't done anything to my hair in 3 years, so I decided to go to Sally Beauty Supply and purchase some hair color. I bought 3 boxes of blue black. It turned out brown. They REFUSED to return my money because I didn't have the tubes and only had 1 box (even with my receipt) due to the fact my 9-month-old daughter got sick. Any decent mother would do a clean sweep of the home and clean. I will NEVER step foot back in any of their businesses.

Traverse City Mi. The Sally's in Traverse City Michigan Garfield Township around 450 pm is awful. I shop here when I need things. I went in to by a Chi flat iron as mine quit working so I need it now and when I got there two ladies at register with only one customer. I waited for service and nothing. So then I wait for the customer to leave and I asked if they have the digital Chi and was the answer and no, they don't, so I was deciding in the aisle if I wanted to buy it price 99 dollars and I had decided to purchase as I need it now. I was going to order on Amazon but had decided to shop Sally's.

The Sally's that I go to is about 45 minutes from my house, so when I go I really need to make the trip count. I’m a bleach blonde, and I regularly tone my hair using Shades EQ at home. This particular day I needed to grab a toner, and since my stylist was out of town and I couldn’t get Shades EQ, I figured I’d just go to Sally. I’d only been here once before for purple shampoo, and the lady who helped me was so rude and didn’t know ANYTHING about the products. This time I went in search of Wella hair toner. I walked in the door and the girl at the counter just stared at me, smacking her gum, and didn’t say a word. I smiled and headed to find my toner. While trying to figure out what shade I wanted, a man that works there walked by me, staring, a solid 10 times. I felt like he thought I was a shoplifter or something. Anyways I got to the counter and the stalker man proceeded to say “you need help?” Like yes please I’d like to get my stuff and go!

My mom & I went to our local Sally's Store 3610 where we both shop frequently with the most recent coupon, buy 3 polishes get one free and a cosmetic bag. We were informed by the sales associate (very nice and well mannered young lady) that it was a misprint which didn't start until April 1. Being that there was no sign explaining that we asked if she could ask the manager if she would still honor the coupon. The manager hollers across the store at my mom and said, "No I will not honor it. You can come back on April 1" and she also stated that "you cannot get the cosmetic bag unless you buy makeup." I told her that the flyer does not state that makeup is required with the purchase it states spend 14.99 or more and receive a free cosmetic bag. I didn't get the rude manager's name because I walked out the store with an attitude that I will never go back to the Laurinburg, NC store & I will tell my friends not to go there either.

I went in to this store on Saint Patrick's day and when I walked in I was not greeted by the lady in all black wearing a green tutu. Apparently she was the store greeter and I wasnt acknowledged. I stood in line with my return and receipt in hand. Another lady walked in behind me and she addressed her and asked if she had a return and asked her to place her item on the counter while she finds what she needed. She continue to address every other customer but me. However I am ** so maybe that was an issue for her. This is the North Richland Hills store bldg 470 on Hwy 26.

Bought a Hair Clipper from the Sally store in Burke VA, and noticed it was greasy and looked old/has been used before. I walked back to the store and explained the situation. I was told by the associate that I couldn't return it since I opened it. Asked for a manager, was told she will be in the store on a different day. Before going back, I called the Sally Customer Service and let them know my experience, as I didn't want to be sent back again. The agent contacted the store, while I was on the phone, and told me they were supposed to return it, and that I shouldn’t have any issue returning it. She even gave me the name of the associate I should talk to.