Sally Beauty Supply

In addition, they will blame the bank and you for THEIR system. After challenging the customer service person she stated that they have to go through a review process to verify the information since there were so many attempts to charge my card, that will take 3-5 business days. Again, it's their system that charges me even though the system is telling me my order was "unsuccessful". ($180 in overcharges.) Not all my items can be found in their store, so that option was out. Just spare yourself the hassle of being charged multiple times, and shop somewhere else. I will, going forward.

Also she said, "I used this product and works so well in my hair." I looked at there and she almost did not have any hair!!! And the shampoo and conditioner were toners for blond hair. I did not wanted to be mean and tell, "How could you know about ** hair pigmentation," so as I said I give the benefit of the doubt. Now it proves me I was a fool, kindness should not be practice with sales representatives special those in Sally. They lie, lie, lie and they are rude. I will book at a nice hairdresser rather pay than be lied by a deceiving woman who called herself a hair color specialist... yes in her dreams.

She had such an angry condescending tone and was in such a rush, angrily and aggressively pointing out other lighteners that I could try because she obviously didn’t want to help me and give me service. I spoke up and raised my voice at her and said ‘You are being passive-aggressive and I don’t appreciate the way you’re talking to me!’ She had a dumbfounded look on her face probably because she doesn’t even know what the definition of passive-aggressive is, and because Narcissists are so delusional and out of touch with reality, they will never admit or take responsibility for their abusive manipulative behavior. So she asked me in a condescending abusive tone, ‘Do you want me to get someone else to help you?’ As if I am the problem. Patrick then started helping me, but she was talking really loud in an angry passive-aggressive tone to try to further annoy me.

Patrick was great and respectfully helping me choose a different lightener. But there is no excuse for the way Bernadine behaved toward me. She does not care one bit to give good respectful customer service and she needs to be fired immediately. I happened to of left the items I was returning at the front counter and when I was checking out, I kept the same developer, but after I got home, I noticed that the developer was about a quarter empty. I only used a teaspoon to test a strand of hair before I exchanged it. So I think while nobody was watching her, Bernadine either poured some out or replaced it with the same exact developer that was a return, but with less developer. She probably spit in it and pissed in it too for all I know. I wouldn’t be surprised if she did. This is how evil and vindictive these angry passive-aggressive Narcissists are.

The next day I called and complained to Melanie the manager and told her what had happened and all she said was she ‘will talk to Bernadine about it.’ Didn’t apologize, didn’t offer me a coupon or a free item, nothing. She didn’t seem to care either. The first lightener that was recommended to me was from the Cathedral City store which was the L'Oréal Beach Babylights which did not work because it is for dark blond hair. I have very dark brown thick hair, almost black. Bernadine also said that this lightener would work for me even though I told her it didn’t work on my hair and that’s why I am exchanging it. Before I went in the store, I called and asked if this lightener was the right one for me, and that person on the phone said no, it is for dark blonde hair. Patrick also agreed that this lightener is not for my dark brown hair; it’s for dark blondes.

So this proves that some of the store employees don’t know much about beauty products and don’t know what they are talking about. Here is a review of this product that was also recommended to him with dark/black hair: https://youtu.be/mx5FcUrwTjU. I don’t why some Sally’s employees are recommending this for dark brown to black haired people. I then exchanged the L'Oréal Beach Babylights for the L'Oréal Quick Blue lightener which I tested a strand and left the lightener on for a hour and it turned my hair light orangish with red tones and left it extremely dry.

I then found that the Redken Flash Lift lightener is one of the best lighteners and used by licensed professionals. So, if you’re looking to lighten your hair, don’t use cheap Sally’s lightener, thats why its cheap, because it doesn’t work good at all. You can buy Redken products on Amazon or eBay without a license. You can even buy Redken toners there too.

As far as the company, Sally’s has been losing revenue for the past three years. I read that they will be downsizing to focus on hair color and this means they will be closing some stores in the future. But probably because Ulta is putting them out of business. What they need is to focus on high quality customer service. These negative reviews should be enough proof how horrible Sally’s customer service has become.

So because of how horribly I was treated by Bernadine, I will never step foot into another Sally’s again. There is absolutely no excuse for her abusive behavior. I also, suspect that she may have a prejudice against certain races. I wouldn’t be surprised especially with all the political issues that are going on here in California. Either way, she needs to grow ** up, stop emotionally manipulating customers, and keep her political views and personal problems at home!

My 6 year old daughter was with me and picked out a brush she was going to buy 8.99. The short haired nasty women came around and was mean and nasty as hell to my daughter and said, "You can't brush your hair with that." I was ** buying the ** brush. I had other items and I put them all back and left. As I left she made a smart ** comment. Word of mouth is a powerful thing. So, I ordered from Amazon for more money. As a customer about to spend 200 dollars you would think she could have been polite and said to my daughter, "Can you please not do that." Lost a customer for life. Want nothing! So you will be out of business. Don't shop Sally!

Anyways he asks me if I have a Sally card, to which I replied that I didn’t think I did, and he rolled his eyes and signed deeply, saying “okay then do you know what you bought?” At this point I was getting a little irritated so I just smiled and nodded. He rang up my stuff, didn’t tell me what my total was, handed me my receipt and didn’t say a word as I left the store. Flash forward a week. I texted my stylist to see if I should use the stuff I bought and she told me absolutely not, so I went to return it.

The women at the counter was the sweetest lady, but she had no clue how to do a return (no problem though, she was so sweet). But as fate would have it, the same guy came to help her and was just as rude as expected. He asked me if I used the products a solid 5 times, said “maybe you should’ve know what you were buying” THEN tried to offer me store credit when I had the receipt and my return was 9 days after I bought the product. I laughed and said that I knew the return policy (literally it’s on the back of the receipt) he finally refunded my card, acting just as annoyed as ever, and being extremely rude to the sweet lady at the register, Coline maybe? Anyways, this place is AWFUL. The employees are rude, snobby, and completely useless. I won't ever take my business to that dump again.

This event took place on Wednesday, March 28, 2018. On March 30, 2018, my mom & I went to a Sally's in Rockingham, NC store 3259 to get the number to the corporate office. We explained to the sales associate (Clarice) that we were not filing a complaint against her store. We explained what happened and she was very understanding and apologize for our issue. I called the corporate office and explained in detail the events that had taken place and how the manager spoke to my mother & myself. The customer service rep said that she would call the store and tell the manager to honor our the coupon. I told her that I was at a different location and she asked for the location that the incident occurred and the location that I was in at the time. She said that she would call store 3259 and have them to honor the coupon in its entirety.

Clarice in the Rockingham store received the call from corporate and honored the coupon. My mom and I were able to get the items that we desired along with the free cosmetic bag without purchasing makeup. I was very satisfied with the customer service we received from Clarice at store 3259, however, the manager at store 3610 needs to be talked to about how she treats people especially valued customers that shop in her store all the time. I really feel like it was more discrimination against my mother and I after she saw that we were ** women.

She literally yelled across the aisle as she walked towards us. WE WILL NEVER VISIT THE STORE 3610 as long as I have breath in my body. I really pray that some action is taken in this matter. It was not our fault that your coupon read from "NOW UNTIL APRIL 30!" If you have a nationwide misprint signage needs to be placed on the door of your locations across the nation. Thank you and I hope to get a response with a resolution.

Went to the store and asked for that person, but the lady who sold me the item showed up and started off by saying that it was new when she gave it to me, and accused me of using it. I replied by saying, that she should open and check, as everything is still sealed in plastic, except for the oily clipper, which was not covered. I told her that I will be calling Sally if she was not willing to return the item. She said that I should call Sally back to let them know that they weren’t rude to me, as I “stated” in my original phone call. I never told the agent that they were rude to me; all I told her was that they refused to return the item. I don’t think the agent put words in my mouth. She was very understanding and a decent person.

The associate gave the stuff to another associate to refund me, and took another associate whom she told in Spanish that I was a “bruta persona”, not knowing that I understand Spanish. And the associate that assisted me followed on by saying that I “should get an education”, when I told her that I was not aware that I was charged $5 for membership. I honestly thought it was a free membership, when she asked me to sign up.

First of all, the associates violated the store’s policy by refusing to return the item; second, they insulted and humiliated me in front of other Spanish speaking customers playing like they were the victims in the case. Sally needs to do a better job listening to customer’s complaints, and disciplining these types of employees who are not well trained on their duties as customer service associates, who even refuse to take orders that come from the corporate level. I would like for Sally take an action on these two employees.

I took her advice and bought the product. Went home and used it only for my hair to turn a FLAGRANT CARROT ORANGE. It FRIED my hair and lifted all the color. I called the store. The manager who insisted that the @wellahairusa Toner doesn't do anything to brunette hair. @wellahair told me that this product is solely for blondes. Long story short @sallybeauty lied me to me and told me they'll pay to fix my hair then renounced it. This company doesn't take accountability for their actions. The image they portray here on social media is a LIE. BEWARE or you could be the next VICTIM. The customer service rep Sheila told me to get an estimate to get my hair fixed and that they'll give me conditioners. They never did and told me that they closed my case. They lie. They portray a fake image on their social media go to Sally ask a beauty expert. Well please don't do that or you could be the next victim!

No matter the bazillion questions I asked, they were more than happy to give advice, pick out products that I was familiar with (ION), and helped me tailor what I needed. They did NOT try to upsell anything or try to force me to buy extras, I appreciated that. Ironically, when I asked them for a website or number I could call to say how great they were - the workers called their headquarters and the headquarters clearly stated (I could hear them over the line) they did not want to give out a phone number because they didn't want bad customer comments or reviews. I managed to google some stuff and came across this site. Hopefully this gets somewhere for those few great workers! So thank you ** and **! Much appreciated. :)

I explained that I purchased it the day before and that I just want a replacement as it must be defective. She said, "Well you can contact the manufacturer and try to get a refund that way." What I love is that in big red writing on the receipt it says "Love it or return it guarantee" then in small print "except clipper blades." Why would you sell a product that you don't stand behind? I should be able to return it to Sally and they can return it to the manufacturer. Their customer service has always been terrible, at almost all of the stores I've been to the girls are always very rude or snotty. This one was the last straw, I will not be shopping here anymore and will go elsewhere.

I am alerting the IC3.gov about my encounter today. To add insult to injury, this "Associate" who not only failed to carry out your return policy and wasted over ONE HOUR of my time this Sunday, but just had to give me a parting "jab" as I headed to the door after she actually barged in, mid transaction, and told the pleasant cashier who was assisting me not to return (exchange) my product. While I did not have a store receipt (as I did not anticipate my not liking the products) I tossed it, but I did have a printed out credit card transaction, date, reference #, total amt., store # etc. I also had printed out almost anticipating a problem as I read several negative reviews on "Yelp" as to rude staff who fail to honor the return policy, in many of your stores.

I had your return policy with me, that you can "shop Sally with no worries, as there is a "Love it or Return it" Guarantee" no hassles etc. Stipulations were, WITH a receipt, you get a store refund in 30 days & after that within 60, with or without a receipt you get a store credit, and without a receipt, you get a store credit even if you return it within 30, max 60. No mention of "used products" as very obviously, that would be counter to your "love it or return it" policy. (Obviously, how can you know if you "love it" if you don't use it?) Amanda the angry Associate, didn't seem to grasp this... It is a pretty clear, concise policy, but Amanda the Angry Associate was apparently not capable of understanding it; either that or your policy is completely bogus.

I purchased 2 products, about 12 days ago. One was "Crepe Away", an over priced anti wrinkle cream that I was very dissatisfied with, it was very "watery", not creamy & didn't do a thing for my skin. The other product was worse - ION Hair color. I chose shade 8N, supposedly a medium neutral blonde which is not neutral at all, it left my root area and 3" extending into a charcoal very dark ash color! I was embarrassed to have to go to a party I had to go to that same day with charcoal grey roots and discolored hair. And so, this past Sunday, I went to Sally's on Wellwood Ave, in Lindenhurst, NY to return these inferior products. As I entered, a pleasant enough young woman listened to my problem, I explained in detail as to how I used both products and I even showed her how the ION hair color discolored my hair; the damage/discoloration was very obvious.

The cashier said since I did not have a receipt, she could not refund me, but I could exchange it. I shopped around trying to find $19.00 worth of products I wanted, which was difficult as I noticed you no longer carry the really good, well known brands you used to stock years ago. (i.e. "Matrix", "Goldwell", Loreal's Kerastase, etc.) Most of the brands you carry now are brands I never heard of, and after using ION that ruined my hair which I never heard of I was hesitant to use any more no-name brands. The few brands you currently sell, that I am familiar with, ie, "Wella", "Clairol", some "Loreal" hair colors are all the older products and so I spent over ONE hour searching your store and finally found 3 products that although I was not "thrilled with" felt I could use. I returned to the counter where the young pleasant cashier held my $19.50 products for which she, in compliance with your refund policy, agreed to exchange.

As I spoke with this somewhat pleasant cashier who was about to assist me, this older, heavier woman probably near 30 or so, barged in, threw her weight around, and told the cashier who was assisting me not to return my goods as I did not have a receipt. I explained to her, just as I did the first pleasant cashier my predicament and showed her, that I have a detailed, printed out copy of my credit card transaction, and I also showed her a copy I had with me of your store return policy, saying very clearly that I did not need a receipt within 60 days, and that I could get an exchange. She said "No you can't because you used it" I replied that of course I used it, and that is how I know I do not like it, I showed her my hair discoloration, and reminded her and showed her YOUR "Love it or Return it" Policy, and asked her "How would I know if I "love it' or not, if I did not use it?

She again was adamant, and told the younger more pleasant cashier, who was attempting to assist me, not to help me at all and that I need a receipt. I asked the rude, burly one her name, she said "Amanda." I asked her position, she said "Associate". I wrote it down, this Amanda could see I was clearly agitated, and as I turned around and headed to the door to leave, "Amanda the obnoxious Associate" yelled out with a menacing grin, "You have a good day now!" I assured her I would.

This is the manner in which I was treated Ms. McDermott and Mr. Brickman (if you are still there?). I had in the past, frequented on and off your store for many years, not all the time especially once "Ulta" arrived on the scene, but I did shop there periodically. No more, I will never again frequent your store, not after being treated like that, and LIED to regarding your return policy. Not only did "Amanda the Angry Associate" disrespect me, but she disrespected YOU as well... this is YOUR policy, not mine, and she basically made a Liar out of YOU; her unprofessional behavior reflects on YOU and all of Sally Beauty stores. This angry Associate, "Amanda" has implemented her very OWN return policy for your Lindenhurst store, it appears she thinks she runs Sally, not you!

I've commented on the Sally Beauty Lindenhurst Facebook page, and whoever runs that page has not responded to any of my numerous comments these past few days and so I will keep on posting there until Amanda over there publicly apologizes for her atrocious, egotistical, unprofessional disgusting behavior. I think she was probably trying to show the younger, slimmer more attractive Associate "a thing or two" and just decided to throw her weight around by barging in on our transaction and undermining the efforts of the younger cashier, who was actually following your store return policy in a polite manner - guess she wanted to show us both "who was boss"; her obnoxious behavior didn't impress me at all and I will be sure to tell all of my women friends my awful experience on Sunday at Sally.

This "Amanda the Associate" wasted over an hour of my time on Sunday no less, I am a busy woman, particularly on Sundays as my husband is a pastor. My time is worth $75 an hour. I did not have that hour to waste, nor did I care to be treated like garbage by a likely jealous woman with a huge chip on her shoulder particularly after having purchased an inferior product at Sally that ruined my hair... I thought if anything Amanda the Associate's tone would be far more apologetic rather than hostile and rude. "Amanda the Associate" needs additional training, I'd suggest having the younger more capable cashier who followed your rules re-train her -- or better yet part ways - certainly "Amanda the Angry Associate" is not helping your store's image. I will never set foot in another Sally again because of Amanda the Associate and will share my experience there with all females who care to listen.

The older lady was ringing out the other customer in the store. The second cashier didn't bother to greet me when she made eye contact and proceeded to pull the register. I overheard the older lady tell her current customer that she couldn't make the coupon apply even though it did match her items and she would just have to use it another time. When it came my turn the older lady cashier tried to tell me that she couldn't get my coupon to apply even though it clearly matched the items too. The second employee wandered around not helping any of the incoming customers or the cashier I was stuck with that clearly had no idea what she was doing. This place and their customer service is a joke.

I have never had an experience like this anywhere, with anyone, but I have been informed that she has had other complaints. For my part, I consider the matter settled, although I will never do business with this store again and will advise all of my tax clients and friends to refrain from doing business with this store's abusive staff in the future.