Sally Beauty Supply Reviews

I am extremely disappointed with the hair care products that I purchased from Sally Beauty and feel consumers should be aware of my experience. After using the products, my hair became extremely dry, brittle, and lifeless almost immediately. The damage was severe enough that I genuinely question whether the batch I received was defective or improperly manufactured.

I'm not sure what has happened at the Ocean Springs, MS store but the customer service is horrible. Where did they find these employees??? What happened to all the extremely helpful gals that were working there for the past couple of years??? I can understand one or two employees leaving but all of them??? This whole store has all new people in it that have no clue what they're doing not to mention they're so rude and unhelpful. I've shopped at this Sally's for years and I miss the employees that actually knew what they were talking about and where to find the products. And why is the store always in disarray and out of everything?? I'll drive out of my way to go elsewhere from now on because that store is a disgrace now.

I placed an online order for product not available at the local store in Temple TX on March 2, 2026. Received part of the order. Called their off shore customer service center, who took my report on 3/7/2026. My online account as of 3/23/2026 still reads still processing. They have made multiple charges to my credit card on different dates for the same online order that I have not received. I am told there is an IT issue, and until IT corrects the problem, nothing can be done.

I was shopping online and saw a promotion offering 15% off if I subscribed to text messages. I subscribed, expecting to receive my discount code right away. The website then said it would take 30 minutes. After waiting, I called the 1-800 number to get some help before checking out, and was then told it actually takes 24 hours. Three different timeframes — instant, 30 minutes, then 24 hours — with no resolution offered. That kind of inconsistency is misleading and frustrating, especially when you’re ready to make a purchase. If you’re going to offer a promotion, the least you can do is be upfront about how it works and make it right when the customer reaches out. Very disappointed in how this was handled. I expected better.

Horrible customer service, If that is what they call what they did. They are promoting their credit card. They had me open a credit card with instant approval comes $20 off instantly. It is printed in plain English on their brochure. After I did that they refused to discount the $20 telling me it was a glitch, too bad. After refusing the purchase due to their scam, now I'm stuck with their credit card, with a $56 dollar balance on it. And zero products. Their manager and customer support on the phone said too bad. WOW, It's $56. My lawyer will cost me more. They will get his bill, this is flat out theft on their part.

STAY AWAY! I asked a simple question about where a specific color brand was located, and the associate I approached (long brown hair; I didn’t catch her name) responded in a dismissive tone: “What you see, that’s what we have—if you don’t see it, we do not have it.” The store wasn’t busy, so there was no reason for the attitude. This continues at the checkout. When I asked how long I should leave the color on, the same unpleasant associate said, “You know, you can Google those things.” I’ve purchased professional-grade color and supplies for years and have never been treated that way at a store I used to prefer. If you don’t want to answer basic questions, why work in customer service? I’ll be taking my business elsewhere.

Absolute horrible service. I purchased online almost a week ago I still have not received the product. I called customer service, waited on hold for 15 minutes, for them to tell me that's just how long it takes and there's nothing they can help me with. They would not cancel my order. When I asked to speak to a supervisor I was put on hold for another 10 minutes just for them to come back and tell me that they were too busy to speak to me. I looked at the emails and for some reason there were 2 separate orders coming from 2 separate states, neither of which I live in. Then I just received another email saying that part of my order was canceled because they were out of stock. How ridiculous is that that they're sending it from out-of-state and they're still out of stock? I ended up going to my local store and picking it up, of which everything was in stock. But it will be the very last purchase this company ever receives for me. I'm absolutely disgusted that they treat their customers this way.

I received an email from Sally with a promotion for free 2 hour shipping over $35 for online orders. Needed hair dye so I added a bunch of items to make the $35 minimum and placed the order. It stated that if it wasn't delivered in the 2 hours, it would be sent the next day within 2 hours of the store opening. Couldn't track the order, so I called Customer Support. I was told that I had chosen the $7.95 Ship to me option and would take 5 days. I disputed it and was put on hold several times. While on hold, I went back to the website and started a 2 hour free delivery order as a test. Every time I chose 2 hour, it reverted to the $7.95 Ship to me option! I told the representative, and he acted like I had done something wrong. Unbelievable! Anyway, beware of the free delivery offers. They are completely BOGUS!

Have been using the texture ID coils detangling shampoo and conditioner for about a couple years now after finding that no other products work as well... now they say they're discontinuing it have found two of the conditioners in my area two of the shampoos but it's 2 hours away round trip. The company says they're unable to send it to a store or send it to me that I have to drive there and get it which is to me totally ridiculous and that they're willing to lose a customer after 25 years... their customers service and their practices are totally not friendly to the public and they deserve to go out of business.

Order # **. I used the Sally app for the 1st time to make an online order. The app was not taking my address even though it's saved in my Sally's account address book. I had to manually type it in 4 times and was still giving me issues. The address that auto populated was 2901 Ridgeway vs Ridgeview. The 2 street name are in different zip codes. I was also having issues making payment online because my billing zip code was not matching the address the Sally app kept pulling which overall caused my order to be delivered to the incorrect location.

4 orders have been cancelled online by this sham company. No explanation, nothing. Absolutely a scam. They never offer a solution, a reason it was cancelled, just a "Sorry about that" bunch of garbage. This company sucks.

Ordered a 2-hour delivery order on a Sunday afternoon so I knew it would be delivered the next day. When it was delivered it was delivered to an old address AND they picked up the order from another store that I DID NOT select that was actually further from my actual address and the old address. I selected the store nearest my address that had ALL ITEMS IN STOCK. Yet when I received my order the main thing I needed was missing and they switched the pick up store. I already knew the other locations didn’t have all the items. I’m so irritated because now I still have to go to the store and the items are no longer on sale. Waste of time and money. Never again.

I did an online order because I am currently without transportation. I am on a fixed budget and decided to splurge on some biotin hair oil. I bought hair dye and Difeel biotin hair oil. The hair oil they gave me was basil and castor! I did not order or want that! The tricky part is by it being online the receipt actually said what I ordered but evidently they were out and instead of changing receipt and acknowledging it was out of stock they just gave me ANYTH

I've been a customer at Sally Beauty for years. I rarely return items, if ever. I had to return an item to the store, the clerk tried to make me show her my banking app to show her that I wasn't refunded the amount by my bank, she issued me a gift card, told me not to use it for 3 days at least. (My bank posts refunds immediately). Anyway, when I return almost 2 weeks later to spend the gift card, she follows me around the store, watching every move I make. She is so rude. When people enter the store, she asks "what you want, what you looking for?" Not hello, etc.

I have been going to this store since it opened. I use to go to the one by Kmart. Anyway don’t waste your time here they never have what you need. Everyone in Brighton must use the same golden brown color I buy. Because they only ever have one box or none like today. I will be looking to take my business elsewhere. Sally’s continues to waste my time. I’m getting too old to be told every time it will be here on the next delivery. Then I go in to buy it and they still have none. This store really does surprise me they still are opened. I will not be helping them stay open any further.

I've always had great experiences with Sally Beauty until the last couple of months. I usually trust the staff to provide me with their help in choosing the products that will provide the best results for my haircare. But... First of all, the inventory is always low or nonexistent for the products I need. And no one is able to tell me if or when they will be in stock. Secondly... The last couple I've gone into the Newnan, Ga store, the woman working was not what I've come to know re employees at the that store. She isn't inviting and is off-putting re suggesting a replacement product that I could use in place of the one I usually buy. I thought selling was important to the company.

Do not buy any appliance from Sally’s. In order to return it, you must purchase a warranty or you can not return it for any reason, even the very next day. I paid over 100 dollars for a blow brush. It was missing screws, therefore I didn’t even turn it on. Thankfully, I had accidentally clicked yes on the screen on the warranty prompt. It is ridiculous to literally have to pay for protection against faulty craftsmanship.

They were out of an item, called the other local store and said they would hold it for me. Went to pick it up and they didn't hold it like they told me. No item in stock. Disappointed when I arrive and they did not have any in stock.

I have been going to Sally Beauty Supply for many years. I loved the store and service. Recently, I have been very disappointed! A few months ago I bought my usual hair color and developer ~ Argan Oil Permanent hair color and developer. I used the product, and THE COLOR DID NOT TAKE. I told the GV store, and my complaint was brushed under the table. I waited until yesterday to do my hair as I did not want to damage my hair. Thinking that it might be a bad batch as I have been using this product for years, I bought my usual hair color and developer. Again. THE COLOR DID NOT TAKE AT ALL. My review was removed from the Sally Beauty website. Upon reading the reviews, I am NOT the only one who experienced this with this product. There are many of us customers who report this and are being ignored. The product is still on the shelf and being sold. ZERO stars from me.

Date of transaction: 07/22/2024 Purchase amount: $56.62 Complaint: I placed an order online for 2-hour delivery. The order was delivered to the wrong house. I contacted the delivery driver who said he was unable to do anything about it. So, I contacted Sally Beauty Corporate, to which I was informed that I can only receive a refund if the products are returned. However, I cannot return something that I do not have, I expressed my dissatisfaction and was still refused a refund. A photo of the items on a doorstep was sent to my phone, to which I was able to confirm that it was not my door. My dad walked down the street of our neighborhood and could not find the items on any of our neighbors' doorsteps. Won't be trying that delivery service again.

Don't order anything that tells you 4 for $30 or 5 for $20 or whatever they've concocted. It CLEARLY states their Generic Kenra Hairspray (both sizes 10oz & 14oz) are 4 for $30. When you click on the actual product it states in red "4 for $30" pick a size. I clicked on 4 of the 14oz but it did not give me the discounted price so I called customer service. After being on hold for almost 30 minutes and the lady going back and forth with someone else there, she said the 14oz is not offered when it clearly states it is. Instead of honoring what i see and then correcting it they said they could only give me a 15% discount on my order...NOT!!! I have the screen shot and I will contact an attorney for misrepresentation of their product.

I ordered hair dye online and received a confirmation that it would be delivered within two hours and I was charged for the 2hr delivery. But the website is not set up correctly to tell you that there is a cut off time and I was charged for a 2hr delivery that is coming the next day which would have been about 5 dollars cheaper. Bogus. I will not order online from Sally's again.

Extremely poor online customer service. I placed an order online on 5/16/24 (Hair colors cream) and was offered the 2 hours window delivery. However, my order was never delivered. When I called to Sally's CS inquiring about my order, according to Sally's CS/Elsa, Sally's online had cancelled the order, but she could not explain "why it was cancelled and returned to the store." I have an account with Sally's, but they never sent me a cancellation email. Nothing! Elsa from Sally's CS blame it on the delivery company. However, while in the phone with Sally's online CS /Elsa I saw the charge of my order to my credit card. Elsa could not explain why that had happened. I called my CC and asked them to not accept/dispute the charge. Poor online Customer service Sally Beauty supply! It is not the first time it happens to me. I just had forgotten about it until it happened again. The last time I had to go and buy items from the store directly.

DO NOT EVER use Sally's Beauty Ion Brilliance Color Permanent hair dye! I have been a loyal Pro customer for over a decade and never had any issues with any products. This is now the 4th time I've ordered the same colors (though today I went with a darker color, which didn't change anything). When you open the tube, the usual color is a cream color until you mix it with the developer, as anyone who uses this method knows. The last 2 times I ordered my colors, the dye is coming out fluorescent pink! I thought maybe they changed their formula. NOPE! Not only did my hair come out orange instead of intense red but it gave me hot roots and didn't cover the grays around my face.

I shop at Sally's regularly, whether by mail, walk-in or same-day delivery. Omg, this is hard to write, I think I was surprised with how I was treated. I came in for a return, 2 packs of sponge rollers and received a damaged product through same-day delivery. I know the policy, patronize Sally's for the last 8-10 years or longer. So, I am aware of the return policy. The salesperson didn't know how to do a return, she pulled out her cellphone to call the manager. The manager come from the back, looked at the paper and flat out said, "I CAN NOT GIVE YOU CASH FOR IT." I never ask for cash back; I ask can she put it back on my card. I also, said I have proof what card was used.

Stop using Fedex. I still have not received my package. What a waste of time and money. I could have driven to the city an hour and a half away to purchase by hand. Insane. Won't purchase again. And will be fighting for full refund.

I tried to return a gift to the store. Had receipt and was told I needed an account? Was told I could make an account now but won't get full price back. My mom was called an old lady by an employee too.

Bad experience..Woman sold me wrong color..My hair ended up black with blue..Horrible experience..Spent so much trying to get out of hair and they wouldn't return used product even though it wasn't right and what it did to me..Double check everything

First time I went into this Sally’s about two months ago I was with my fifteen year old daughter only going in to get toner for her hair. Being in the hair industry as well as sales in the past I was fully aware of what I needed and being a single mother on a budget went in to be confronted with the most pushy sales lady I ever came across. I understand that sales is her job however when I tell you this lady I came to know to be Jess. Was literally throwing things in my bag telling me I needed it to do my daughter’s hair not one or two things multiple things. Not wanting to start a confrontation in front of my teenage daughter I told her I didn’t need it however she continued to bring it up and throw the items in my bag. I was completely appalled and so turned off by her demeanor yet again didn’t say anything bc I didn’t want to argue with a sales lady in front of my child.

I have been shopping with Sally Beauty for years. I placed an online order for pickup in the store, and it was canceled by the store. I went to a different store to purchase my item, and found out that for the fourth or fifth time I did not have my rewards discount returned. I was told I was not entitled to it because I already used it. It's true it's only $5, however these small amounts add up. Especially if they rip people off all over the country. I will be purchasing my hair dye from Iro Iro from now on.

I called in to make almost last of what was owed on my bill. Since 8/1/23 nothing but runarounds. And being told I Owed more. For what. Myself and my credit line is up there & these so called reps all have had conflicting reasons. My bill should have been paid in full by 10/2023. You can’t trust this company for taking payments anymore via using your check routing and or even your Visa. Once I have it paid in full since they want me to keep paying more than my actual amount my card will be shredded and I will pay cash and or find a store that I can truly Trust! They are blaming the consumer so heed the warning. I believe good old Comenity Capital Bank is going under so they are scamming the consumers. Find another company to make purchases from!

I purchased an Andis set of trim clippers on 9/3/2023. However, the store associate who rung me up never explained that there was an extended warranty for 2 years on top of the one year's warranty Sally's supply.. The receipt never said anything about it either. It says, "Love it or return it guarantee!" I found out about the extended warranty from their website, I contacted Sally's and got 3 different responses via email. Very conflicting email telling me to use certain links to get the warranty. But the last email said that they only honor it at the time of sale.

I ordered and received six cans of Frozen Stiff hairspray from Sally Beauty, which has been off the market for a while and just returned. While it doesn't sound like much, the cost was over $60.00. The cans are different than in previous orders, so clearly they have a new manufacturer and this may have contributed to the problem. I thought this was something they might like to investigate, as the shipping box and its contents arrived wet. Maybe these new cans are not right for shipping?

I bought a hair clippers that didn’t work and on returning for exchange to Barrett Pkwy in Kennesaw the manager rudely said their sales are final no returns or exchange despite having a receipt. I won’t shop there anymore

Brought back an item I had purchased with all together 6 items for 20% off, hair color, needed to change one of the items for a different color, well in the exchange they made me pay full price for that one item, that is so not right, bought 6 items for discount, did an even exchange, and they made me pay full price? For an even exchange? What is with that! So not right on so many different levels! Why am I paying full price now??? Bad business practices.

I went in Sally Beauty to pick up a few things and at the checkout I had a few things from the clearance section. The cashier Vanessa proceeded to tell me how she couldn’t give me the discount because the customers come in and change the prices as she peeled the 1.09 tag off to show me the sale tag of 1.59. I have a Pro card so it was still a small discount. I was truly embarrassed because she did it in front of other customers. To argue with a customer over .20 cents and accuse them of switching tag is so unprofessional and tacky. If the store has a problem with theft then that should be taken up with management and not taken out on the customers!! It’s employees like Vanessa that are making corporate businesses like Sally lose customers, sales, and go out of business because we don’t have to take your unprofessionalism!!! I can pay for what I want!

I purchased a hair bundle special, when the package arrived I received everything but the color. I contacted customer service and they issued a RA, took that to the store to get a refund and return the products. They had to call Sally customer service who said I had to call in. I called in and a gentleman said they’d issue a refund but of course I never got it. Called again and got a completely different answer and the lady said I never ordered the bundle that’s why I didn’t get color. I clearly ordered the bundle as I got everything but the color. She said the store didn’t know what they were doing and that I had to go back and try again. I can’t figure out who’s lying and doesn’t know their job. It’s frustrating because no one can figure out how to refund my stuff. I obviously don’t need a bowl and brush if I have no color to put in my hair. I’ll never buy from them. I’d rather pay more and go to a supply store where there are professionals working.

I needed some small clippers to trim my dog's feet and my barber suggested I try Sally's Beauty in Los Lunas, NM. The evening lady suggested an Andis Slimline 2 set of electric clippers. I asked if these were guaranteed to cut dog hair and she said "Oh, yes!" I get them home and they don't cut. The next morning I tried returning them and the manager tells me they don't accept returns on clippers. I explained how the evening lady told me they were guaranteed to cut dog hair and they don't. The manager said "Well she shouldn't have told you that but we're not taking them back." Had the other lady told me that there were no returns allowed I would not have bought them despite her guaranteeing they would work. It's just not worth the risk dealing with small businesses when you can get better service thru online or big box stores.

I recently tried out Sally's "2 Hour Delivery", and a system glitch turned it into an ORDEAL. This in itself is not a big deal, but when I contacted customer service to figure out why my 2 hour delivery wasn't there 5 hours later, customer service was SO RUDE. A chat rep who goes by "Sherlyn W" disconnected our chat when I requested to speak with a supervisor about getting the product I ordered with same day delivery. Same day -- she CANCELLED my order without my permission, and said I'd have to wait 3 days for the hold on my account to be refunded.

I bought some products from Sally's beauty store online. This is many orders and every time, it is either wrecked with products all over the inside and out of the box, or missing. One shipping is yet to be found since they sent it to the wrong address.