Sally Beauty Supply Reviews

I am extremely disappointed with the hair care products that I purchased from Sally Beauty and feel consumers should be aware of my experience. After using the products, my hair became extremely dry, brittle, and lifeless almost immediately. The damage was severe enough that I genuinely question whether the batch I received was defective or improperly manufactured.

I'm not sure what has happened at the Ocean Springs, MS store but the customer service is horrible. Where did they find these employees??? What happened to all the extremely helpful gals that were working there for the past couple of years??? I can understand one or two employees leaving but all of them??? This whole store has all new people in it that have no clue what they're doing not to mention they're so rude and unhelpful. I've shopped at this Sally's for years and I miss the employees that actually knew what they were talking about and where to find the products. And why is the store always in disarray and out of everything?? I'll drive out of my way to go elsewhere from now on because that store is a disgrace now.

I placed an online order for product not available at the local store in Temple TX on March 2, 2026. Received part of the order. Called their off shore customer service center, who took my report on 3/7/2026. My online account as of 3/23/2026 still reads still processing. They have made multiple charges to my credit card on different dates for the same online order that I have not received. I am told there is an IT issue, and until IT corrects the problem, nothing can be done.

I was shopping online and saw a promotion offering 15% off if I subscribed to text messages. I subscribed, expecting to receive my discount code right away. The website then said it would take 30 minutes. After waiting, I called the 1-800 number to get some help before checking out, and was then told it actually takes 24 hours. Three different timeframes — instant, 30 minutes, then 24 hours — with no resolution offered. That kind of inconsistency is misleading and frustrating, especially when you’re ready to make a purchase. If you’re going to offer a promotion, the least you can do is be upfront about how it works and make it right when the customer reaches out. Very disappointed in how this was handled. I expected better.

Horrible customer service, If that is what they call what they did. They are promoting their credit card. They had me open a credit card with instant approval comes $20 off instantly. It is printed in plain English on their brochure. After I did that they refused to discount the $20 telling me it was a glitch, too bad. After refusing the purchase due to their scam, now I'm stuck with their credit card, with a $56 dollar balance on it. And zero products. Their manager and customer support on the phone said too bad. WOW, It's $56. My lawyer will cost me more. They will get his bill, this is flat out theft on their part.

STAY AWAY! I asked a simple question about where a specific color brand was located, and the associate I approached (long brown hair; I didn’t catch her name) responded in a dismissive tone: “What you see, that’s what we have—if you don’t see it, we do not have it.” The store wasn’t busy, so there was no reason for the attitude. This continues at the checkout. When I asked how long I should leave the color on, the same unpleasant associate said, “You know, you can Google those things.” I’ve purchased professional-grade color and supplies for years and have never been treated that way at a store I used to prefer. If you don’t want to answer basic questions, why work in customer service? I’ll be taking my business elsewhere.

Absolute horrible service. I purchased online almost a week ago I still have not received the product. I called customer service, waited on hold for 15 minutes, for them to tell me that's just how long it takes and there's nothing they can help me with. They would not cancel my order. When I asked to speak to a supervisor I was put on hold for another 10 minutes just for them to come back and tell me that they were too busy to speak to me. I looked at the emails and for some reason there were 2 separate orders coming from 2 separate states, neither of which I live in. Then I just received another email saying that part of my order was canceled because they were out of stock. How ridiculous is that that they're sending it from out-of-state and they're still out of stock? I ended up going to my local store and picking it up, of which everything was in stock. But it will be the very last purchase this company ever receives for me. I'm absolutely disgusted that they treat their customers this way.

I received an email from Sally with a promotion for free 2 hour shipping over $35 for online orders. Needed hair dye so I added a bunch of items to make the $35 minimum and placed the order. It stated that if it wasn't delivered in the 2 hours, it would be sent the next day within 2 hours of the store opening. Couldn't track the order, so I called Customer Support. I was told that I had chosen the $7.95 Ship to me option and would take 5 days. I disputed it and was put on hold several times. While on hold, I went back to the website and started a 2 hour free delivery order as a test. Every time I chose 2 hour, it reverted to the $7.95 Ship to me option! I told the representative, and he acted like I had done something wrong. Unbelievable! Anyway, beware of the free delivery offers. They are completely BOGUS!

Have been using the texture ID coils detangling shampoo and conditioner for about a couple years now after finding that no other products work as well... now they say they're discontinuing it have found two of the conditioners in my area two of the shampoos but it's 2 hours away round trip. The company says they're unable to send it to a store or send it to me that I have to drive there and get it which is to me totally ridiculous and that they're willing to lose a customer after 25 years... their customers service and their practices are totally not friendly to the public and they deserve to go out of business.

Order # **. I used the Sally app for the 1st time to make an online order. The app was not taking my address even though it's saved in my Sally's account address book. I had to manually type it in 4 times and was still giving me issues. The address that auto populated was 2901 Ridgeway vs Ridgeview. The 2 street name are in different zip codes. I was also having issues making payment online because my billing zip code was not matching the address the Sally app kept pulling which overall caused my order to be delivered to the incorrect location.