Sally Beauty Supply Reviews

Sally has terrible customer services, I orders proclaim gel from them often, the order is always sent back to them once it is shipped out by the post office in California, because the items are all damaged. The warehouse is not putting enough packing support in the boxes for the hard plastic items that will break. Customer services has said to me several times that there is nothing they can do but send the warehouse an email asking them to package the items more secure. Not happening.

Have been a loyal 20+ year customer until last week when I purchased 2 large bottles of product and was told a simple bag to carry these large bottles out would be an extra 15⍧. Seriously? I spent $35+ just that day alone and they want another 15⍧. They certainly don't need my money or business moving forward... Or my family's... Or my circle of friends. Greedy businesses are becoming the trend and they certainly have the option to upcharge for anything they choose. And we all have the option to support other more customer oriented businesses with our hard earned income. Will NEVER set foot in another Sally Beauty Supply store.

On August 31, 2021 I bought 2 bottles of OPI nail polish at the North Etobicoke store off of Islington Ave, store # 5502. Normally the staff is helpful, cheerful, and can't do enough for you, always a pleasure to shop there. The sales person was stuck for an answer when I said "good morning." I then realized that she was in a ** mood. I grabbed the bottles of nail polish, and got ready to pay and make a fast getaway. The clerk barked at me if I was ready to pay. I walked to her cash, she then barked, I'm going to the other cash. Then why stand at the first one, or was it just another reason to ** at me.

Terrible experience at N. Scottsdale 87th st. location!! I dealt with a rude counter person who refused to issue a credit because I would not provide my phone number. This is NOT part of their return policy. I had my receipt, the product was bought a week ago, and in unused condition. I am filing a complaint for both a violation of their own return policy and a violation of my privacy.

This product has been the worst investment I have ever made. The hair extensions show because the band is so thick that the hair is attached to. IT's not like I can just throw that money around so I want everyone to know you do not stand by your company or brands that you sell. I am so upset. I can not afford to purchase the other ones that I purchase all the time because I trusted Sally's. Never again. I'm filing a formal complaint with the state attorney general's office once I am done with this review. Also contacting the BBB. If I could leave a 0 I would.

I spent a ton of money on hair products just to come to the counter to be told if I want a bag to take my stuff home with I need to buy it. What kind of service is Sally’s trying to provide?? Puts a horrible taste in my mouth to even return.

If I could I would rate zero!! This is my first experience ordering online with Sally Beauty, and I must say it was a terrible experience!! I received someone else's order!! In the box was this person's personal information, which to me is a huge security breach! I called the customer service number asking if I could have my delivery next day, as I had booked an appointment with a hairstylist to come to my home this Sunday April 11, and I was told that wasn't possible!! Why not?!! This mistake was not mine, why wouldn't Sally do everything to make their mistake right, and to keep a customer!!!

So I always get my hair dye at Sally's, only because I don't know where else to go. I asked for a stain free stick, she gave me a cleaner. There were no swatches on the dyes. I was not told that I needed a color corrector. No caps were offered to me and I forgot I needed one. I asked many questions and got very few answers. I need a new place!!!

My husband purchased clippers on Friday 3/19. Told the clerk he wasn't sure if these were the ones he needed and would return them if they weren't. Got home, opened them and they were too big so I went to return them on Saturday 3/20. I was told that because the box was torn they could not refund me. Even though the store manager confirmed they had not been used and we didn't have them 24 hours and the receipt was there, there was nothing we could do. The store manager was very rude and acted as if I offended her by trying to make a return. The two customer service agents I spoke with over the phone were nice but basically said, "Oh well." The email I sent pretty much got the same response.

I needed to get information about an online order that didn't have everything I ordered in stock. I called the customer service number which informed me my wait time would be, yes approximately, 10 minutes. They do offer a call back but as a professional stylist I don't take calls if I'm with a client!! They need a pro only number. After 29 minutes on hold I finally got an answer. She was very nice but at first didn't do the math right and I had to ask her to check it and do it again.

Purchased four items online. Was charged for all four. Got an email later that afternoon saying one item was not available (should have said online that the item was out of stock before I placed my order). That would have been nice. After receiving the email saying I would not be charged for that item that was unavailable, I looked on my online banking and saw that I was charged. Called the Sally's customer service number. She said that amount was just pending and a new amount would be applied. I thought the problem was solved. NOPE! Woke up the next morning and checked my online banking. Saw a new charge for that item that was unavailable. Tried to call the customer service number but they are only available Monday through Friday.

Used my rewards, placed my online order, many items were no longer available, that were promised to be delivered and my rewards applied, then sent an email no longer available and the items that were I could not apply my rewards on???? I am so fed up with Sally’s acting like they’re giving you something and then taking it back. It’s either damaged, short changed, or certain specials do not apply or you don’t receive them. Thank you but no thank you! Also store prices in one line prices may differ - the manager of the store told me she will match online prices!

The worst shipping I have ever seen in my 50 years of living. They have no business being a online store. 3 times I have tried and 3 times has not been a charm. Once took my order and even said it was shipped and it never came. When I called they said, "We don't even have it shipped because we were low on those products." For weeks your order will say processing after they have took the money out of your bank. Once it was so long I forgot I had even ordered it.

I’m a long time in-store shopper & I spend enough money in their stores that I would expect someone or anyone to at least try to help me when I had problems with the errors in one of my 1st online orders. After my favorite barrel style hair brushes were discontinued in-store I went to their online site. I ordered 30 of one style & 15 of the other. The order was confirmed & a hold put on my credit card.

Soon after placing an order, my PayPal account was charged. Usually with online orders the merchants, processes and ships the item/s before charging your card. Not only Sally Beauty charged my paypal account immediately, I received an email 3 days later informing me that the order is delayed with unknown status as to when the new promised delivery date will be. When I went on site to email customer service, I noticed that the status was "in process", meaning it had not even been shipped. So I requested to cancel my order. The response comes next day saying they will not cancel the order!

They have the absolute worst online customer service. I can't come in store due to living with someone who's high risk for COVID-19 so I tried twice to inquire about products but each time was met with a zero information, copy pasted unhelpful answer. They have a product recommendation subcategory for their customer support form BUT they give no help and no product recommendations, almost as if they don't want to help people actually make purchases...which is bizarre. What is customer service coming to these days? There are so many companies going this route, basically offering no customer service...and it's a mistake. I have zero confidence in your company now. You aren't willing to even recommend me your own products for sale to assist me in making a purchase! That is ABSURD.

First let me start by saying that I am a long-time customer of Sally Beauty with a professional rewards account. I spend tons of money at their stores. This past weekend I bought hair extensions Sassy brand. That is the brand that Sally manufactures. It claims to be hundred percent human on the package. I wear wigs and extensions almost every day of my life for the last 20 years so I am familiar with hair. First I must say that the Swatch was not a match at all to what was in the package. The package turned out to have pinkish colored hair on one side and yellow blond on the other. I did not see that until I got home.

I placed an order online on 4/11 totaling $40.I received 3 of 5 items. I immediately e-mail, call, e-mail, call, e-mail, e-mail, finally visit store as soon as they opened again. They can't help. Not their responsibility. I did finally get an e-mail with a consolation prize of $5 to use for a future purchase. Are they kidding! What about the $32.00 they owe me for missing items? How do they get away with this time after time? I would be ashamed to say I worked there!

I placed an order for 65 dollars and got delivered an incorrect order of 17 dollars. I have been unable to get anyone from customer service to get a correction. Have been on hold for 30 min and unable to get a hold of anyone. This is probably a scam website/business and I am sorry to have lost my money without any recourse.

Out of Stock?? So after going into the store and having that store call a few others to see if they had the product I was looking for in stock I gave up and ordered it. Placed my order yesterday then today I get a email that it was cancelled. "This item could not be shipped with the rest of your order." Why let me order something that you can't provide and why is this item showing it's available for purchase. First and last time I order from Sallys.

I went into the store and associate help me out and made recommendations. I told her I didn't know what I was doing so I went off her recommendations. It turned my hair orange. The store takes no fault in it and states they can't dumb it down for people. They told me I shouldn't have done this or that.

If only I had read the reviews first of all the horrible experiences with Sally's Beauty, then my experience would of been better. Lol. Do not pay a buck more for Priority Shipping. It is a rip off & you most likely won't get your item(s) in 1-3 days like the website said in checkout. My hair dye still isn't here & there has never been tracking available for my item that I paid for 4 days ago. I know it isn't like a week I been waiting, however like I mentioned I paid for Priority Shipping & it is not here. Plus, I am nervous with all the reviews I read & not being able to track my order. This is **!

I spent $55.00 to only receive about $15 worth of product. Can't get a hold of them by phone, they don't reply to customer service emails through their website... Seeing all these comments... this is obviously a severe ongoing issue with Sally Beauty. People aren't receiving what they pay for. They are not refunding, or shipping the missing items, let alone even trying to reply to customer issues. I have reported to the BBB and I recommend everyone else do so as well. I don't want other people to be scammed like this. They need to be held accountable. I have never had issues in store but their website is absolutely unacceptable business practice.

Purchased nail filling system in Feb. However due to COVID all stores were shut down. I couldn’t return the item in 60 day period, even though I had my receipt and they knew it wasn’t my fault they did not refund my money. Overpriced and awful customer care. Please don’t buy anything from Sally.

My online experience with Sally Beauty was the worst I ever had. I placed an order & submitted by payment information and received an email confirming they received my order, as expected. There was an estimated shipping time of 1 week. Two weeks came and went and I got no response. Called their customer service number, navigated their various options to actually speak with someone, sat on hold for 45 min and nobody ever picked up. That happened twice. Then I submitted a message to them a few times and no response from a human, just a canned email “sorry to hear of your problems, we are working to resolve...”. About 4 weeks after I gave them my order they just cancelled it. No notice to me, I happened to see it in my order status. They cancelled it during the 4th week because I had been checking every few days. Go anywhere BUT Sally Beauty if you want these. I can’t rate them because I never got them.

I placed an order of $100 with 6 different items. Within 2 days I received my quick blue bleach powder 1lb and an invoice for just that in the box. I got an email saying they delivered my items but they are going to come separately to help the delivery get to me faster. I emailed them a few days after I got my first product asking when I would get the tracking for the rest of my delivery or if I was to refer to the previous tracking number since they were all shipped out at the same time just in separate packages. I got the automated reply indicating they received my email, the next day (today) without contacting me or saying anything they refunded me the rest of my order besides the product I received. But they distinctly told me all my products had been shipped out. Very weird and sketchy and now I have bleach powder I can't use on its own. I tried calling but got disconnected over and over.

I ordered two L’Oreal hair dyes, a comb, hair dye kit, and brush applicator. They shipped all the packages separately. I only received the comb, and one of the dyes I purchased. I’ve tried to call, and email them about the rest of my items not being shipped and so far I have heard nothing from them. Seem like they don’t care about the customers just the money you freely give them. Never again will I order from here.

Multiple bad experiences with my ONE online order. Sally's cancelled items without informing me & when I inquired about my 5 missing items from my 5/26/2020 order, I was told the items were out of stock even though their website didn't state that at the time of purchase. I was advised that this is bc their website is not up to date. I was charged $6 for 3-5 business day shipping & did not receive any of the 3 items they actually shipped to me (out of 8) within that time frame after receiving my tracking number. I spent 2 days trying multiple times to call Sally's bc I kept getting a Verizon message that their lines were busy.

I purchase several items from this company in 2 different orders. The first order was received with no problems. The second order I placed had the tanning sprayer, 2 refills and 1 eyeliner. I received the eyeliner only and they wont respond to messages except with the generic response...Thank you for submitting.... I will never purchase anything from them again and I see that this is a big issue with this company. Save your money as they will rip you off.

I bought this product, March 2020. This product is no good, it made my hair fall out. It damaged my hair excessively, with lots of shedding, irritated scalp. The product totally messed up my curly wavy, beautiful natural hair. I am almost 57 years old and I have never ever in my life had a product this defective. I normally use Elgin Charles, Creme of Nature and Mane and Tail herbal shampoo, etc. I will never look at YOUTUBE videos again, because they were very wrong about Kenya Moore Products. I have been trying to get a refund, for two months but the company doesn't call you back. I have made excessive calls and emails, but haven't been successful at all. The next step is to SUE PEOPLE, then they will get the message. My advice don't buy from SALLY BEAUTY and don't buy KENYA MOORE junk generic products!!!!

I ordered three items from Sally Beauty Supply. I received one item out of the three. I immediately filled out the customer service form online and got a cookie cutter response of "thank you for your email." The next day I called the customer service number and was disconnected. I called a second time and was disconnected again. In other words, there is no customer service to contact. I posted a negative review on their website to warn others as to what they are doing. I was trying to support businesses other than Amazon during this time of the pandemic, but I will never do business with Sally again online.

Placed an order on their website and to date received two partial shipments with no indication of status on the remaining item. In follow up I sent an inquiry using their website to request an update, and received only a "thank you" robo-response. I waited a full week with no further update or contact, and then called customer service for assistance. I waited 33 minutes on hold, hearing that my call would be answered "momentarily", before I finally hung up out of frustration. No option for a call-back, no option to leave a message. Trying one more time with a web inquiry and then will cut my losses.

I ordered over $200 in beauty supplies from the clearance section (times are hard so i was super excited to find some good deals), about 40 items in total. So far i have received about 10 of those items and none of them were the main reason I ordered. I finally got an email back after countless phone calls and emails that stated that my items could not ship because they were sold out and their system "doesn't handle back orders" so I would have to order them again but without the clearance price. The whole point was to order items on sale. I wouldn't normally spend $100 on a straightener, which is why I bought it on sale for $20. How is it my problem/fault that their system can't handle the volume of orders well enough to make something as out of stock? I found that quite strange since I had to remove a few sold out items from my cart before I could check out so I know their "sold out" story is a lie.

I purchased an online paraffin wax spa and got the order with half of the things missing that was suppose to be included. I have tried repeatedly to call and they hang up on you before you can talk to someone. Each call is 45 minutes and then hang ups. I tried to email and no answer but we will get back with you in a few days. Yes, it has been more than a few days. The service is terrible!

My 1st order took over 3 weeks and was missing the clippers (the main reason). The order #2 placed on the 13th (it's the 22nd) still not packaged.. The clippers are again out of stock now! (FYI, they will just ship it out with the missing items, no contacting you either.) They continue to take orders on items, though there isn't any. I wasn't notified of the issue, no call no text...nothing... Horrible way to do business! I want to cut my hair!!!

My package wasn't packed properly. When I received it, my hair products was spilled in the box. I emailed about it and still haven't received a response yet. I call customer service and the phone keeps hanging up, smh. I will never support Sally Beauty Supply again. $50 wasted, lesson learned.

If I could give negative stars I would.. I placed an order for several hair products for about $55. I understand and was ok with some delays due to Covid but the scam and fraudulent behavior of Sally Beauty is unacceptable. I got the first two items within about three weeks. A note saying the order would be shipped in a few shipments. Ok. Got another delivery of one item. Then that was it... It's been about 6 weeks and I can't get a hold of anyone about my final two items. Online just shows that they "couldn't be shipped with other shipments". Not cancelled or anything.

I ordered online. Was stated 3-5 business days. Covid 19 going on, I gave it 2 weeks before calling to check (1 hr wait time). The shipping label was made but never used to ship (lost). She re-processed order. I finally received 1 month + after org. order date. Even with Covid, that was extreme. My order was missing an item & I called (never got thru) & emailed (x3)...still have not received response or a credit to my bank account. Customer service not even available at this point. I believe that's called theft! Advice: Don't accept new orders if you can't handle the volume, under ANY circumstances. Horrible experience & will not do business with them ever again. Especially when they have basically stolen my money!

I recently purchased this item online and to my dismay found the item with hair remnants on the blades. Tried calling customer service and would constantly be disconnected after trying to get to online purchases option on phone. Kept calling and submitted multiple contact form complaints with no response. Finally got hold of somebody and was told they don't accept returns because of covid. I emphasized that it is a health risk to me to receive an item that has been used and was told that sometimes these items show residue from manufacturer testing. Really? Was then given the option to contact Wahl and they automatically connected you. To my surprise the company was closed. Way to divert the responsibility. This will be reported to the BBB and the company should feel ashamed for the dishonesty or in the least the lack of courtesy in handling this situation.

I ordered 2 bottles of purple toner shampoo and 2 bottles of toner purple conditioner. I received 2 bottles of toner to process hair. I have tried to call and got conveniently disconnected and emailed without a response.

Ordered a bunch of stuff. Got sent less than half of my order with no explanation even though they had taken all of the money for the order. Then they keep taking money and told me I wouldn't get the rest.

Sally Beauty.ca (Canada) offered free shipping on orders over $75 so I made sure my total was over this amount. I was buying products to fix my roots during COVID-19 and after one week without hearing anything from them about a shipping confirmation, I saw that they removed the $86 they charged to my card and replaced it with $10 and then later charged me $34. Basically I ended up paying $45 for a hairbrush because they realized after one week they had NONE of the other 6 items I ordered so I lost the free shipping and ended up paying the most ridiculous price for a hairbrush worth $10. Another friend of mine was charged for items she never received and their customer service line has been cut off. I will NEVER order from Sally Beauty again.

I made an order and spend over $150 dollars. After being in processing for 2 weeks my credit card was refunded because they did not accept the payment soon enough. Then I tried contacting by phone and was hung up on by the system every single time. Sent 3 emails in the span of three weeks and never got a reply. Now my orders are no longer in my order history and I guess I will not be getting my products. VERY disappointing as I have always had great experience in store. I am very frustrated and will no longer order from them online. They lost over $150 worth of business...

April 24, 2020 I’ve ordered four products. It is now May 7. I've only received one product from my order. I’ve tried contacting them many times and they keep hanging up on me. Then I tried emailing them. Never received an email back.

HORRIBLE!!! Never again will I ever purchase online from Sally Beauty! Between orders being cancelled and told numerous lies about why, to receiving a very small amount of what I ordered with no explanation. Not an explanation in the box, not an email, not anything in my account. I have tried contacting customer service by phone only to be continually hung up on before I could speak to anyone. Not holding out hope for an email reply. I have read too many reviews with the same issues I have. Today I received 3 items I ordered and no clue when the other 12 items I ordered will come if at all. I just can't believe a business with such horrible reviews are allowed to stay in business.

I ordered several items from Sally Beauty and accepted the fact that I would have to pay the extraordinarily high shipping fees as I did not reach the minimum spend to qualify for free shipping. After approximately 2 weeks, I received an email notifying me that my order shipped, but that two of the three items were now out of stock. First issue - why wait until shipping to notify me?

Like many others, I ordered products from Sally Beauty Supply and have not received them. I ordered products on April 22nd, 2020. It is May 5. I received a partial order with no explanation regarding the rest of the order and no communication from Sally Beauty Supply, since. I have tried calling many times, only to be hung up on. I have emailed and never received a response. This is shocking and terrible service. I have been more than patient under the circumstances, but this is beyond terrible service. This business clearly has no clue how to manage online business nor how to use contact centre services to support customers. This will be the last time I ever shop at Sally Beauty Supplies.

I ordered $79 on April 10th. I called and was told the product is sitting in the warehouse....still have NOT received my order. Never again will I purchase anything online from this company. Ripping people off is absolutely ridiculous and apparently I am not the only one with this issue. Left 4 emails with NO response.

I wish I could skip that one star! I have never been that frustrated with a company as much as I am with this unprofessional company! I made an order for 4 different people! BIG order! After checking out and processing the transaction and waiting for 4 days I get an email saying that the order is CANCELLED! When the money was back in my account I ordered again! I was not only charged extra but also had missing items in the order and not all of them arrived at the same time! This is going to be my 4th time emailing them and NO REPLIES! Aside from calling everyday and the line would just hang up on me!

I ordered a few hair dye bottles/packets several weeks ago and have yet to receive it. Several days after I originally ordered (and was charged $80) I received an email that there would be a delay because of “high volume”.. but it’s been weeks and I still haven’t heard anything. I understand times are strange now but that’s no excuse for poor company management and lack of communication with your clients. I’ll wait a few more days but if my items don’t arrive I’ll be contacting my bank and filing a complaint with the Better Business Bureau. I suggest you do the same if they took your money but aren’t giving you your items.

Received a gift from a friend, she lives in Chicago and I live in Washington. It was a ASP nail kit that cost so it's 75.00 dollars. Upon opening the box, everything was there, except for the cord for the mini Led Lamp. Because it was a gift, I did not have a receipt. I emailed the Company immediately, and they refuse to do anything. What good is a kit, if it isn't complete.. I also emailed the manufacturer ASP, but they have not responded.

After ordering multiple items from them I am yet to receive all of them. I tried emailing them but, they say my email doesn't exist. Which is bs. Tried calling them but was on hold for 1 hr 22 minutes.

During Covid-19 crisis we are limited in many ways. A huge one is limited access to items because of business closures. Limited further because curbside pickup doesn't allow customer to shop inside to determine needs or availability of product. Sally Beauty is taking advantage of customers during the covid-19 crisis by requiring a minimum purchase of $15.00 along with requiring a credit or debit card to make the purchase. Neither of these requirements were on the website where I found their address and phone number. Nor was it stated when they answered the phone. It was after a lengthy conversation to determine the color I needed that the employee stated there was a minimum order.

I placed on online order and a couple of days later I got an email that it was delayed. A week later I emailed asking for an update but got no answer. 3 emails later with no response, I start calling. Regardless of which option I hit, the line immediately disconnects. I checked my bank and they did charge me. I am at a loss. They have my money and I have nothing. My order totaled $96.00...how is this even legal?

If I could give 0 stars, I would. This whole shopping experience has been ridiculous. I ordered on March 24 and received an email on March 28 that my order had shipped, but UPS was waiting on the package and never received it. Fast forward over 3 weeks later and still nothing. I put in an email inquiry and received no response, but when I go to track my order, it says undeliverable. This was updated after I put in the email inquiry, but I received no email or phone call to state that there was a problem. The best part is they still charged my card. So I have no products but still had to pay. This is unacceptable. I cannot get a hold of anyone to talk to remedy the situation. I will NEVER be shopping here again. The lack of communication and ethics is just astounding.

Wish I could give zero stars. I emailed them twice, called multiple times and still got ignored. First few times I called, it said there was a system error. The next time I called I was on hold for half an hour and had to hang up. Then I finally called and stayed on hold for 50 minutes and a person named Alicia answered and asked my name which I gave to her. She then says "Caller, I'm unable to hear you and will have to disconnect." I'm yelling "Hello?!" And I can hear myself in the phone so I know it wasn't an issue. The woman then says the exact same thing in the exact same tone and I realize that it's a recording right before it hangs up on me. I got swindled!! Never again will I buy from them. What a hoax.

The last 2 times I’ve ordered from here I was charged for an extra item, & since this corona I’m unable to get a refund! Idk what’s wrong with the cart but I check mine before purchasing and I’m being charged for more than I bought. Although I’m receiving the other product it’s not fair to me a loyal customer to be charged for more & this last time my card was charged on a second day for the extra product! I had already purchased and checked out then the next day my card was charged again! The 1st time I order a 1 container of bleach, 2 toners, & developer & I got 2 containers of bleach and charged for it! This time I ordered 2 toners, & 1 developer & I received 2 developers and charged for it! If I wanted 2 of these items I’d add them. Idk what is going on but it needs fixed! Also messenger has been turned off so I’m unable to respond back to the last message from Sally’s! This is very unprofessional.

I went in one day and bought three sets of tape in extensions each about $78 with my discount + some other stuff. I went home and had someone put in my extensions. Everything was fine except I needed another set. I went back and bought another set. When I came home and tried to put them on NONE of them would stick, the glue was defective. I called the store and also customer service online and they wouldn’t have it because they are final sale. So I blew up 78$ for nothing. You can tell that those extensions are ** up with because the blue tape looks like it coming off of the untouched one. Ridiculous, never shopping here again!!! No wonder they have so many 1 star reviews because they do not know how to conduct customer service. I wasn’t even trying to return them because I need my hair done but offer free new glue or offer a discount. No nothing, for something that actually is their fault, not mine!!

Went to store looking to buy something to lighten hair and something to remove the brassiness. The first day the staff member was very nice. Convinced me to try something new – Chi Shine something iridescent blonde. After stand test at home it turned my hair even more brassy. Returned the next day about 30 minutes before store closing. Well that was my first mistake. The staff member was not happy, was annoyed by my presence let alone asking for assistance. It was like pulling teeth just to get her to answer a question. Heaven forbid she stop what she was doing. So rude!

I used to be a huge fan of Sally Beauty Supply. I'd shop in their stores all the time, and purchased a lot of my hair care needs from them. Recently, I tried to purchase a curling iron online and send it to my friend for Christmas (she lives far away, so I have to ship gifts to her), and I placed my order and then when the box arrived at her house the curling iron wasn't in there!

Zero stars is not an option, hence the 1 star. Bought a set of clippers, $89.00 on sale with my professional discount. I have a set of these clippers and love them. I needed another pair to keep at my mom's house for when I am in town and cut my son's hair so Sally was the only option open. I bought the clippers, took them home and immediately knew there was a problem, they made a metal to metal sound, which tells me the blades are not lined up properly. I have had many sets in my 30+ year career and know this can happen from them being dropped, or mishandled in shipping. I went back to the store to exchange them and was informed that all sales are final on appliances? Seriously, even if the item you bought doesn’t work. I wrote the store and pleaded my case, I am a professional, have had my sally card for more than 20 years, I just want a pair of clippers that work. Nope. What store doesn’t stand behind their products?

Recently in Sally's #2893, Assistant Store Manager verbally assaulted my 7 year old son and daughter. We were looking at hairbrushes and apparently we are not allowed to touch them. There was no sign indicating this. The employee "Sass" charged at us in a very threatening manner and became verbally abusive. This is shocking for me as a long time shopper at Sally's. I am so disappointed that this nasty individual is the face of Sally's. Shame on them for not vetting out this bully.

They always carry items for **. Their prices & selections are also a great incentive to shop at their stores. I have been a Sally's customer forever. They have stores conveniently located close by too.

I have shopped Sally Beauty for many years. I always was confident I was able to get professional advice on hair, make up and nails. Recently it seems they hire any slob off the streets to merely cashier, I can't get advise on anything. Seriously? The Legacy store is a mess. Shopping at another Sally's.

This place hires these people who give the worst advice, little history. I used Walmart boxes for a long time with no problems at all, until I moved on my own and thought well I’m moving up in the world. Let’s go to Sally’s. Well first off why I listen to these dumbasses I have no clue. I guess I just try my best to hope no one is trying to hurt me every corner. False.. In St. Augustine Florida there’s one old women who worked there for years. If you're young she will give you advice to destroy your hair if you're old. Your luck she helps you.

So I just purchased 4 items at Sally Beauty. I was told they are not using plastic bags and offered me a small bag for 15 cents!!!! What? Like they are not making a profit on their products!! This is ridiculous!! The hair color that I’ve been purchasing for years now increased this year from $5.49 to $7.99 for two ounces! I’m going to look elsewhere or order online!!!!

Shady Shady Shady. Purchased hair clippers. Took them home, opened the container and it was obvious that they have been heavily used. They are filthy, covered in scratches, and full of hair. Ok, so somebody at the location made a mistake, no big deal. Not even 24 hours later I went to return the clippers and was told all clipper sales are final. I’m sorry WHAT? This is a policy, I agree, but someone hasn’t been following or I wouldn’t receive used clippers, right?

I would recommend staying away from this store. They will not sell you products for the price advertised and talk down to you as if you are dumb. Absolutely none of them upon my visit, including the store manager CAN'T READ! They tell you to order online to get the sales price even when you show them on their own website the price, they will not honor it. Their website states, "IN STORE ONLY", in all bold red lettering with a BIG RED CAUTION SYMBOL, but they continue to argue and deny selling me for that price!!! As if that is not enough they lie to you, and get you so worked up, and laugh as you are heading out of the store!!! Not professional and very immature!

My daughter went to get a "peanut" trimmer for my husband who is a stroke survivor. The guy at the store told my daughter that the trimmer (Andis) brand would be better since it has a T blade to smooth shave corners, etc., She brings it home - I plug it in and start doing my husband's care and the unit heats up so bad that I am unable to hold it so I stop and take it to the store the very next day. Then the same guy who helped my daughter then says that all sales are final and they pull out a board saying that and their receipt says that as well. But then I said we just got it yesterday and the unit just heats up. Then he said to call the manager Lyni the next day. The next day I call Lynni- she gave me a tel # to call on Monday after 9.00 am since it was a Saturday. I call the customer service on Monday. The rep tells me to call Andis customer service and gave me a tel #.

I purchased a flat iron on Sally’s website back on 6/4/2019 and I received my order on 6/7/2019. I paid for my order through PayPal. I decided I did not like the flat iron and decided to return it. Since I purchased the flat iron online, I requested a return request from Sally's on 6/11/2019. I was provided a UPS return label for the flat iron from Sally's. The return was accepted at Sally's return address on 6/17/2019. The UPS tracking number confirms the item I sent back was delivered to the Columbus, Ohio address and was left at the office and was received by "Highfill."

This is by far the worst company to shop with or work for. The return policy is different at different locations for some reason. The company only cares about money not the customer and most definitely not the associates. The DM publicly addressed as associate as being a slave driver which showed me a lot about the professionalism and leadership of this company. As a customer that was racist and belittling. Coupons that are sent out never seem to work so you either stand there for long periods of time while employee is on the phone with tech support and finally get tired of waiting and leave without your merchandise or you spend more money than you planned without the coupon. Ethnic products never have promotional sales advertised like the other products do so for cheaper price I get my curly hair products from Walmart. After hearing that guy talk to that associate like that I have a change of heart about this place. So sad.

I went to the Sally Beauty Supply on South East Street in Indianapolis yesterday and was sorry I wasted my time. There was 2 very young ladies working there. I asked for help to find hair color for older women. They pointed me to a few and then went on about their business. I read the box on one and then asked if I needed to buy developer as well. The somewhat heavyset young lady picked up the box I was looking at and said, "Yes I need to buy developer." So I am standing there looking for developer. This lady then proceeded to tell me that the hair color would not work for me because it was made for hair like hers and it only coats the hair. She did not suggest anything else. So I left without making a purchase. I was really hoping for help to find a hair color that was more healthy for my hair than what I had been using but I sure didn’t get it. I won’t return for anything else.

I purchased the product protection plan and was told I could exchange in store. Now I have defective clippers and have to send them off to Wahl for repair. That is not how it was explained to me and I will never purchase the plan again. I can’t even use the warranty for a year.

BEWARE -- I purchased an item that was defected. Tried to exchange it but I was told ALL SALES ARE FINAL. Really, I was never told this when purchasing and how can a store sell a defective product and not stand behind their name. Don't waste your time or money at Sally Beauty Supply -- total scam.

The login process is so laborious I gave up. So annoying to have to go thru 50 of those robot verifications. I HATE THOSE THINGS. The boxes or pictures are not concrete and it keeps throwing your answers out. MAKE CLEAR PICTURES THAT DON'T OVERLAP BOXES. HONESTLY I WILL SHOP ELSEWHERE BEFORE I DO THAT!

Stopped into Sally Beauty to pick up some hair products and was blown away by the customer service. In 2019, it’s hard to find a retailer that shows that they care. I have never had a bad experience at any location I have ventured to. Wendy was amazing! I got everything I needed to have a spa day with the girls.

I made my first purchase on the new SallyBeauty.com website. The site has been revamped to reflect current beauty trends - very nice! There was a ton of sales on hair care products, so I did purchase more than enough to qualify for free shipping. (I believe it’s $25 or more.) All coupons were applied during transaction. Received my package in two days - in adorable packaging!! Thank you, Sally Beauty! I have been a customer for 8 years, and I really appreciate all of the improvements you are making!

I started ordering online because in store experiences have been painful. First order went well... No issues. 2nd order had to contact customer service 3 times because coupon that was mailed to me at correct address & good for online orders did not have a code to use online. Agent implied I was trying to stack or use more than 1 coupon... Not the case. Finally was able to place order. Delivered to my previous address. Mind you, last order & coupon delivered to correct address. Customer service non-existent in this company. Very sad.

I went into the store and waited 45 minutes for a refund that I never got. She did not know how to use the computer system. I get it, it's new, but she is the store manager. But I am not sure why her problem is my problem. She suggested that I but something else so I don't need a refund, drive 30-45 minutes to another Sally's and then find one that used the other computer system.

I placed an order online and I got a response that my order didn’t go through due to my billing address. Next day I check my bank, and they took out 4 payments. I spoke to them and they said, "We didn’t charge you anything. Those are just pending holds." Well 8 business days later I got my money back. Don’t ever ever order from them.

I don’t ever write reviews but I had to write this one. I usually buy go in store when I shop at Sally’s but this time I decided to buy online. The website claimed it has free shipping on 25 dollars so I spent way over that. I placed my order on 3/20 in the late afternoon. The next day I realized I hadn’t received an order confirmation. I didn’t get one until 3/22. I also received a shipping confirmation without any tracking information. I had to go to Sally’s website in my order history to get it. The tracking information was incorrect and I could get no tracking history for my package. It was the weekend so I decided to give it until Monday.

I have placed an order via Sally Beauty online, worst mistake I ever made. My order stayed in processing for over 2 days, I was sent a nontraceable tracking number, no response via email or phone. I was on hold forever with no response. I will never do this again and I advise anyone thinking of shopping online via Sally Beauty Supply... Do not do it.

I placed an order during the late afternoon on 3/21/19. As I was checking out online I reviewed all my information and clicked the place order button. I got the swirly icon (processing) then nothing. Still at the place order screen. So I scrolled up and saw a red box. The red box was a message stating that “due to either a higher order volume or connection error my order could not be placed. Your card will not be charged until you order is successfully processed. Please check back in a few minutes and try again. For help contact....” So I waited a few minutes and tried again same message. I did this 6 times. I logged out, logged back in, and went through the entire process again re-entering my information. It was at this point I realized that the address I was shipping to was different from my billing address. I added my billing address and continued on to place my order. It then was successful.

I have been shopping at Sally Beauty Supply stores for 32 years. I've lived in 4 different states and the Portland Maine location is the worst. I am not only given bad advice, but the manager of the store particularly when I came in 3/20/19 at 11 am was very rude again! I came in to return a color that I bought 2 weeks ago, unopened with a receipt and I was told to wait while she went back into the office for 15 min, she then began to ask me the same questions over and over. Interrogating me very meanly until I began shaking and scared of her. I told her that my grey was coming in and the stuff I usually use was gonna be too dark, eventually she returned it but I was very upset with how bad she treated me, no one was wearing a name tag.

I love Sally Beauty but what bothers me is that they don't take orders over the phone if you're having online issues. What kind of business does not take online orders when your site is not working. Definitely losing business. I called Customer Service and advised them of the issue I was having online and then I asked if I can place my order with the representative and she full out said, "NO. We don't process orders over the phone." Nice way to keep customers happy.

I recently had the "dip" nails removed, which left my nails scuffed up. Not wanting to process them again for a while, I decided to only use OPI Nail Envy Nail Strengthener. The product normally sells for around $10, $11, or even $12. My husband was charged $17.99, plus CA tax, it came to $19.38 -- about twice what it should have cost. That's the last time we go into that place. I am sick of their ridiculously high prices. A dollar or two, OK, but not twice the amount. I feel like a chump and they have lost a customer.

I went into Sally Beauty in Oakville two days ago. I was looking at the medium golden blonde Christie Brinkley hair extensions. They did not look like they matched my color from the box and as you know you are not allowed to open the box and there is just a few pieces of hair you can use the hold up to your own hair to see if it matches. I asked the girls and the girl said the hair is not necessarily supposed to match every hair on your head and that is why the hairpiece has various colors in it. That way you can blend in with various shades of hair. This is what they explain to me.

First of all they claim to have “2 day shipping over $25” but the products take a week to come...like huh? Anyways, they don’t even indicate if a product is sold out. Why would you make the product available to “add to basket” when it really wasn’t available to begin with? Now the money has already been taken off my card and I have to wait even more days for a refund. -_- What’s even more annoying is that no matter how many times you try to contact them, they don’t flippin answer. All of this would have been avoided if they let customers know which products are and aren’t available for purchase. Well I’m done shopping with 'em, completely waste of time.

Horrible customer service. I walk into the store, it reeks of nail polish or nail polish remover, and there's no employee in sight. I heard a faint welcome from the back, and it's obvious that someone is back there and has been playing with nail polish. I came in looking for some hair bleach, developer, and toner. I don't usually get help from salespeople, but I was in a rush. My mom, who was with me, told the person working there that we needed help finding the hair toner. The employee had dyed pink hair, so I figured she might be knowledgeable about hair toner. She takes some time to find it, which I really could have done myself, and while she's searching, she doesn't say excuse me to get us to move or anything. She just kind of moves in our way.

I went to the Sally Beauty Supply in Panorama City, I wanted to dye my hair a lighter shade. It was already kinda a reddish blond, but I wanted more of a sandy blond. I had a wig that I wanted to match them with. The lady there saw that I had a little regrowth of darker brown hair so she suggested I stripped the color from all of my hair. I like a fool took her advice and weakened my hair. I should have walked away but she spoke like she was a hairdresser something. I will never take advice from anyone working @ Sally Beauty Supply. They don't know anything about what is safe for your hair. My hair is broken and it's going to take me a while to regrow. It makes me sad because I believed the her. I thought she knew product. I was wrong. This review is to warn others that Sally's employees are just on the clock and could care less if they give you wrong information that will ruin your hair.

How ridiculous to set up a 2 day delivery game and take 3+ days to put the product in the bag! They take marketing tips from Amazon, but have no clue about managing expectations or actually following through.

Don’t ever trust what they say! You would think they would know something about hair since it is a beauty store. I was talking to the cashier And apparently the manager. I was asking them about the best hair straightening PERM, since I didn’t want to spend a whole lot of money at a salon... Boy how I wish I would have spent that money on a professional! They told me and I quote: "You don’t have to spend extra money on the straight perm. You can get the basic perm kit... the ones that was used in the early 90’s because everyone had to have curly hair." They said that, "That is the exact same thing, but instead of putting your hair in rollers, just brush it straight." Boy, were they wrong on so many levels. It completely messed my hair up and half of it came out on the brush that I was using to keep it “brushed straight.” You would figure that they would have some kind of training since they work at a beauty supply store!

I walked in and asked the associate about a bleach that didn't break my hair as much 'cause I wanted to color my hair a light brown. She told me that I had to bleach it and then I had to start with a ashy brown until my brownish red color was gone. I asked where are the bleach for the hair and she only told me it's on the next one. I have never bleach my hair and need the help to see which one I could use. She help people coming in and never came back to help me. Never again will I step inside this Sally on Boca Chica.

I am a 17 year old mother to be and I was just trying to go blonde. I had dark brown hair at the time. My sister and I came into their store in Baraboo. I was approached by this small young lady with blue eyes and pink hair, I asked her if she had any Aragon oil free products because I'm allergic. I told her what I was doing to my hair and she recommended that I used bleach and a 40 volume developer. Now mind you, I don't really know much about hair but I dye my own hair all the time. She told me to leave it in for 20 minutes and then throw some purple shampoo in there. NOT ONLY DID THE BLEACH GIVE ME CHEMICAL BURNS ON MY SCALP BUT BURNT MY HAIR COMPLETELY OFF!

I was here waiting for you all to open and it is now 9:13. I banged on the windows. Nothing. We expect you to be open during business hours. Period. The lights are on and the store is locked up. Where are y'all?

I purchased a gel kit online while they were having a one day Christmas sale. The item was 50% off. I am a salon owner and took time out of my day to specifically purchase that item on the date required for the sale price online. I received a confirmation order email and the date the item would be shipped. Then a few days, later I received a cancellation email. No reason given, no apology...nothing. I called the 1 800 number and waited on hold for 20 minutes. My phone timed the call. The customer service rep. Took 20 more minutes and 3 times on hold to tell me the item was out of stock. I said, "That's fine. Just send it to me when it is in stock."

Sallybeauty.com online order system kept telling me "there is a problem with the above information" before it would finalize my order. BUT, they CHARGED MY ACCOUNT FOR EVERY SUBMISSION ATTEMPT without telling me and without specifying WHAT info was incorrect, so I kept having to guess and keep submitting. I know my billing address, but it's their system that is particular about how to enter a suite number. Apparently you have to spell out "suite" in the field even though the field is labeled "apt or suite number", so how would I know that I need to be redundant?

Sally Beauty Supply's Website charged my card 7 times and they will not void the transactions. The hold for a $45.76 transaction is in the $300 range and they nonchalantly (at Christmas mind you) stated the huge dollar amount will eventually fall off in 3 to 5 business days!!! And I never even got the product shipped!!!

I went to Bozeman Montana to get pictures made with my stepson so I decided to get extensions in my hair. I went to Sally and spent $400 extensions. Went straight to the salon so the lady could put them in and she told me they were the wrong kind so I went straight back literally 10 minutes max and girl told me I could not exchange them so I had to spend $501 on different kind and then I still had to spend $400 to have them put in so I'm still stuck $400 worth of extensions brand new in the pack. She said they do not do exchanges or refunds even with receipts and then yesterday I went to Sally's in Minot North Dakota and the lady there told me that that was ridiculous and that I should contact corporate. I no longer have the receipt but I'm sure I could get it off my credit card. I would be happy with in-store credit.

A cave of liars, pretenders and rude customer service, they all state they are professional hairdressers which is a lie, I was advised to purchase a new hair color product plus conditioner, shampoo and a cream. The representative insisted that I must buy that product. The result will be fantastic. She assured me she was a hair color professional, she was forceful and loud. Kind of intimidating and very tall. She tried to sell me more products, very pushy... Now my hair is a disgrace. Is darker kind of red. I should know better. She representative was **. Perhaps she is aware of ** people hair pigmentation but surely she is not expert in ** people's hair pigmentation. I give her the benefit of the doubt.

I went on Sally Beauty and made an online order. It had the guarantee 2 day shipping since my order was over $25.00. Well, I ordered it 08/11/18. I called the customer service department on 08/16/18, because I had not received my order. They told me the warehouse was having issues, so it would be late. The order was part of my daughter's birthday present, which was on 08/17/18. They made up a ton of excuses and offered to refund me 10% of my order due to inconvenience. I finally got my order on 08/20/18. The order had 6 items missing. I am now going to have to contact their customer service center today. I have never had problems when shopping in store. I will NEVER order ANYTHING from them online AGAIN. The 2 day free shipping is a LIE and they DO NOT stand behind their word!

A cashier by the name of Bernadine at the Palm Desert, CA location is an extremely RUDE passive-aggressive psychopathic Narcissist! She has absolutely no customer service skills. As soon as I walked in the door, she didn’t even say, "Hi welcome to Sally’s," nothing. She had a look on her face of pure attitude. I went in to exchange some hair lightener and she made me feel like a bad little child for wanting to make an exchange even though I explained to her that I called earlier and was told that it was perfectly okay to come in and make an exchange. She was talking down to me like I was a stupid little child that I didn’t know what I was doing and I was wasting her precious time. She is psychologically abusive and will talk down to you if you are too nice because she thinks you will not stand up for yourself and not speak up.

I had visited Sally Beauty Supply online and placed order for multiple hair dyes and other hair care products. When my order finally came I was missing the Manic Panic and on paper said out of stock. Will ship when back in stock. NEVER received it and when I contacted them, they told me, "Sorry it’s been too long" there is NOTHING they can do about it and can’t access UPS information. What a bunch of bull. I still have the packing slip they sent and won’t do anything about it. RIDICULOUS. Needless to say I will not purchase anything from this business online or in any of their stores.

This is just one person as in rep in Bonney Lake Washington shop. I needed help with hair color... Waiting... When the rep was done serving another customer she went to complain to another rep who was working at that time, "This customer had this basket FULL. Took FOREVER to ring her out... I HATE PEOPLE. I JUST HATE PEOPLE!!!" While there were customers there!! WTH. I looked at her and said, "WOW. JUST WOW!!!" I stormed out. Will never go back because of her. Was there Wed. Aug 1, 2018. What would she say behind my back!! And to complain she sold a basket FULL of products. REALLY!!! Don't know her name but long bleach blonde wavy hair.

Bought counterfeit O.P.I. polish at their store on Wayside in Houston TX. I believe this is systemic with Sally. I was charged $10 for a bottle of pure junk. If they're having hard times, this is not the way to do business. I now know what counterfeit O.P.I. looks like because of this experience. No more Sally for me, they cannot be trusted. Look at the picture attached, then google it, it's FAKE.

The Sally's Beauty Supply Store in Wichita located on west and central has poor customer service. There is one older lady that constantly treats people of color with disrespect. My daughter and I go to this location often and each and every time we are watched by the same lady. She always acts as if she's organizing items on the shelves on the same aisle that we're shopping on. If there are other customers shopping that aren't people of color she doesn't treat them with such disrespect. I like shopping at Sally's for the items that I need. But I'm extremely tired of being treated differently from other customer's that shop there. This is embarrassing and needs to stop immediately. I would give the star rating a zero if I could.

I was shopping for nail polish at Sally Beauty Supply in Bradenton Florida #3885. One of the polishes fell, got broken and it was a mess. I said I was very sorry and paid for some items and left. Later when I reach into the store bag to take out my things I grab a small little bag that is very sharp and I get some puncture and cuts on my fingers. I take out a small bag that has the broken bottle of nail polish in it. All the broken pieces. I am so upset off that such an idiot dimwit would do something so rude and disrespectful. And dangerous. I called back to ask her why she did it and she said she doesn't remember putting it in my bag which is B.S. and stupid. She knows it. I will call back to talk to the manager about it. What she did was plain wrong and stupid. They would be correct to fire her. What an unfortunate lack of customer service skills. Have a nice day.

I haven't done anything to my hair in 3 years, so I decided to go to Sally Beauty Supply and purchase some hair color. I bought 3 boxes of blue black. It turned out brown. They REFUSED to return my money because I didn't have the tubes and only had 1 box (even with my receipt) due to the fact my 9-month-old daughter got sick. Any decent mother would do a clean sweep of the home and clean. I will NEVER step foot back in any of their businesses.

Traverse City Mi. The Sally's in Traverse City Michigan Garfield Township around 450 pm is awful. I shop here when I need things. I went in to by a Chi flat iron as mine quit working so I need it now and when I got there two ladies at register with only one customer. I waited for service and nothing. So then I wait for the customer to leave and I asked if they have the digital Chi and was the answer and no, they don't, so I was deciding in the aisle if I wanted to buy it price 99 dollars and I had decided to purchase as I need it now. I was going to order on Amazon but had decided to shop Sally's.

The Sally's that I go to is about 45 minutes from my house, so when I go I really need to make the trip count. I’m a bleach blonde, and I regularly tone my hair using Shades EQ at home. This particular day I needed to grab a toner, and since my stylist was out of town and I couldn’t get Shades EQ, I figured I’d just go to Sally. I’d only been here once before for purple shampoo, and the lady who helped me was so rude and didn’t know ANYTHING about the products. This time I went in search of Wella hair toner. I walked in the door and the girl at the counter just stared at me, smacking her gum, and didn’t say a word. I smiled and headed to find my toner. While trying to figure out what shade I wanted, a man that works there walked by me, staring, a solid 10 times. I felt like he thought I was a shoplifter or something. Anyways I got to the counter and the stalker man proceeded to say “you need help?” Like yes please I’d like to get my stuff and go!

My mom & I went to our local Sally's Store 3610 where we both shop frequently with the most recent coupon, buy 3 polishes get one free and a cosmetic bag. We were informed by the sales associate (very nice and well mannered young lady) that it was a misprint which didn't start until April 1. Being that there was no sign explaining that we asked if she could ask the manager if she would still honor the coupon. The manager hollers across the store at my mom and said, "No I will not honor it. You can come back on April 1" and she also stated that "you cannot get the cosmetic bag unless you buy makeup." I told her that the flyer does not state that makeup is required with the purchase it states spend 14.99 or more and receive a free cosmetic bag. I didn't get the rude manager's name because I walked out the store with an attitude that I will never go back to the Laurinburg, NC store & I will tell my friends not to go there either.

I went in to this store on Saint Patrick's day and when I walked in I was not greeted by the lady in all black wearing a green tutu. Apparently she was the store greeter and I wasnt acknowledged. I stood in line with my return and receipt in hand. Another lady walked in behind me and she addressed her and asked if she had a return and asked her to place her item on the counter while she finds what she needed. She continue to address every other customer but me. However I am ** so maybe that was an issue for her. This is the North Richland Hills store bldg 470 on Hwy 26.

Bought a Hair Clipper from the Sally store in Burke VA, and noticed it was greasy and looked old/has been used before. I walked back to the store and explained the situation. I was told by the associate that I couldn't return it since I opened it. Asked for a manager, was told she will be in the store on a different day. Before going back, I called the Sally Customer Service and let them know my experience, as I didn't want to be sent back again. The agent contacted the store, while I was on the phone, and told me they were supposed to return it, and that I shouldn’t have any issue returning it. She even gave me the name of the associate I should talk to.

BEWARE OR YOU COULD BE THE NEXT @Sallybeauty VICTIM! I went to @SallyBeauty in Piscataway NJ on Labor Day September 2017 to buy purple conditioner to pamper my virgin never dyed before hair after the summer. As I was paying the girl at the register convinced me that purple conditioner won't do anything to my hair and what I need is a Toner!! She took me to the aisle and grabbed a @wellahair T18 Toner. She swore to me that that's what I need, that it won't do anything to my brunette hair. It'd only ash any brassy streaks. She swore to me ever convincingly that this is what I need. That it won't touch my brown hair.

I received a coupon for $3.50 to be used from Jan.1 thru Jan.31. The problem is that I received it on Jan. 15, and on Jan. 12 I had purchased enough supplies to last me a couple of months. I went back to the store to get a credit and they said their computers couldn't do it because I also had an exchange on the receipt. Very disappointed that they couldn't honor the coupon, or at least send me the $3.50. Seems that their coupons don't arrive on time for me to use them and there really isn't any benefit to being a member of Sally Beauty.

So this was my first time purchasing from Sally's online rather than in their stores. Had received an email containing a link to their products that were up to 75% off. So confusing. Items that would initially show the 75% off while on the page viewing but then during checkout they no longer showed the 75% percent off stating that this item is no longer available for this price (to me, this is a false advertisement). Today I receive my package in the mail and lo and behold I am missing 5 products. Called customer service and they said they had none left in their warehouse. Hmmm, a phone call would have been nice seeing as how I'm sure they would be expecting one from me. Some stores just are not worth shopping online at. Will stick to the brick and mortar stores because I do tend to like Sally's products.

I went into Sally Beauty Supply first thing when they opened to two ladies working there at store #670, Little River Trpke - ** and **. I have fashion colored hair which requires frequent maintenance. I was in there looking to do something new (go silver), and the 2 workers helped me here and there for about an hour whenever I sought them out (they kindly offered help for about the first 10 minutes till I let them know I was going to be there for a while. They didn't hover or make me feel like a shoplifter (as some others have claimed), and as I said, they were more than happy to assist.

In Mentor, Ohio, I purchased a T-Blade from Sally's not being told that it was non-returnable. Upon returning it (unopened, unused package, It was then that I was told it was nonrefundable. The girl Jessica was very unprofessional and rude as a lot of their employees. I then called corporate which was no better. I now see why a lot of my friends do not want to do business with this company. Beware of purchasing anything from this store. They are not honest. I would have accepted the no return policy if I had been told that upon the purchasing of this item. Also corporate is just as unprofessional as their stores. I would have even accepted a credit but it was their rudeness that did it for me.

One day when checking out, an employee mentioned their rewards card. She said it was $5 to get, but it would have discounts and rewards on it, and I would get it in the mail in a few days. After I signed up and paid for the rewards card, she then tried selling me stuff on top of what I was already purchasing, but I was happy with what I had already and declined. Well, a week goes by and I stop in to mention that I hadn't received my rewards card in the mail yet, and the manager told me they don't have a card... It's just an email service. I paid $5 to get emailed by Sally Beauty, and most of the emails I get aren't even discounts, they're just emails about new products.

Both male and female working at Sally Beauty Supply on Sunday October 22nd 2017 In North Haven CT Store in the afternoon are the most disrespectful no experience having employees. Could not even help me with a simple question on a product they sold me. Both employees sat there talking behind my back at the register like I couldn't hear them and I told them to their face, “I can hear you talking ** about me. Sad that you both don't even know your job & when to still in your line & not knowing anything about products that you sell.” I would never go back or even recommend anybody going to that store as long as those two employees are working there. My first & last time going to that Sally in North Haven CT SUCKS!!! Get New employees with better attitudes and knowledge of the products the store sell!

I lost my receipt. I went to the store and I was told that I can call customer service and they can find my transaction online and return my money. I wasted 2 weeks. They told me that I can only do an exchange or gift card. The lady on customer service can view how I paid, with my bank card, but will not honor that. So, what's the point on calling customer service? The other store in town only does exchanges without receipt and this one gives gift cards to anyone without receipt. They make their own rules. Once I spend the gift card, I will never buy anything here again!!!

I purchased a replacement clipper blade, it did not cut at all. I tried to exchange it the very next day and they said all sales are final on clipper blades. Of course the girl working didn't care one bit and just said, "Sorry that's policy" and basically turned around and started doing other stuff. I then called in to customer service and after waiting 20 minutes finally talked to someone who also didn't care about the issue either.

Rude treatment at Rio Rancho store in NM. My story is the same as all complaints posted against them. They treat you like a criminal for returned junk from China. They do not honor their own policy. It's mostly left to interpretation or what mood current cashier is in. I got a 20% off--big deal, that is not what I wanted. I will never go back and I had been loyal for several years. How are these people still in business?

To Sally's CEO, Carrie McDermott-- You advertise all over the internet as to your return policy, which is basically "Love it or you can return it." Refund with receipt, no receipt OK if returned in 60 days but you will receive a Sally gift card (store credit basically) which was acceptable to me. Unfortunately my experience was not as easy as that, and "Amanda" the Associate, at your Lindenhurst, NY store felt she'd impose her own policy rather than follow yours. I've tried contacting the store manager first but no one will tell me his/her name; in any event it's best I inform you, as basically the upshot is, that this "Amanda the Associate" in your Lindenhurst, NY (Long Island) store is making a liar out of you, in refusing to honor your store's return policy, the one that you advertise all over the internet across the United States. (False advertising, as you must be aware, is a crime.)

If I could rate 0 stars I would. Immediately walking into the shop I see an older woman at the register that literally ducked behind a tall stand of earrings as she made eye contact with me. She peeked out from behind the stand and I was the first to say hello. She responded hello back but did not welcome me for coming in or ask if I needed any assistance. I immediately walked up to her and asked where the hair removal section was rather than wander around. She walked me over to a start of an aisle and pointed that it on the right. It was at the far end of the aisle and I found it myself. Considering they have all of 4 aisles she could have walked me to the section. There was one other customer in the store at the time. It took me 2 minutes to grab my selection and greater than 15 minutes to be rung out. Another employee was in the store at the front register.

This comment is in reference to the Store Manager and staff of the Lenoir City, TN location. Most locations of Sally in TN are good, but this one is atrocious. This store manager, on every occasion, has been hostile and rude to us. Today, she lied to my fiance about our Sally Card expiration, which according to Sally is valid until August 31st, but she claimed was expired, in order to deny our discount. She said I was rude, to which I replied she had the worst customer service of any Manager in Lenoir City. We exchanged words, and she ended up telling me she would call the police (which she evidently did not do, but I did do out of concerns over her apparent emotional and mental instability).

Very rude and dismissive representatives, just for asking very kind questions. This is not about products use or misuse. As a regular customer I was asked to leave the store quite unexpectedly. Their excuse was issues with shoplifting. You have to trust me here... I NEVER would steal beauty supplies or in any way looked like (not "bum" like in any way) or acted like I would do such a thing. I'm sure "well we had shoplifting" was their excuse. I'm sure they really did not suspect me of it. I remained calm the entire time; but I tell you it was the most challenging in my many years. They just wanted me to buy *more* and leave the store.

Walked in with 4 boxes of hair dye to exchange. I am a 63 year old mother of eight and grandma of 17, so I am going gray. I was approached by a tattooed lady with heavy makeup named Tina. She said in no uncertain terms. No exchanges, no returns, no store credit, nothing without a receipt. I told her I had been coming here for years and never had a problem before. She was adamant. There was nothing she could do for me. I told her I would Yelp her and asked for her name. She said "Go ahead" and gave me her name in a taunting manner. I was so frustrated I threw the boxes on the floor and said keep them. I have no use for these. She immediately said "Call the police." I went to my car and she stood outside taking my license plate down.

I was very disappointed in the customer service it was given here. I came to buy a keratin, I asked an employee to see where I could find it and she had no idea what I was talking about. She was acting very rude and making faces. I did not like the customer service whatsoever. I am not returning to this location again. It was today in Palm Springs Florida… Congress before 10 ave. They were really rude. We got there one minute before closing, I think that's what make her act like that. I told her that I just needed to know if they have it.

I visited the Sally Beauty Supply in Miramar, Fl. Was there to purchase some shampoo. I like good customer service, but that isn't what I received. I was followed around the store and watched over like I was going to steal something so I told one of the associates that I was fine, she didn't have to stand over me because someone had already helped me out. Her response "I don't tell her how to do her job," so I put the product back on the shelf and left the store. I don't spend my money where I'm treated like a suspect.

I went to the Sally Beauty Supply in Wilsonville, Or today and had a not so nice experience. The young lady had only been on the job 2 days and had been left to herself with 4 customers in the store who all had questions. The Assistant Manager, Maria, made a short appearance and refused to help anyone as she was busy in the back. I later learned she left a new employee alone in order to finish her lunch without any additional coverage for actual customer service. I called the Denton, Texas Corporate Office and asked to speak to a Customer Service Person and was sent to a message center. When I tried to call again and expressed my wish to speak with an actual Human Being I was connected to a line that informed me my phone number was being recorded by their system as a nuisance call and all other calls would be refused. I was not impolite. I was calm. I was treated terribly!!! Those jerks don't deserve any more of my business.

You guys need better procedures on how to handle shoplifters. I feel EXTREMELY uncomfortable in your stores. I have NO peace of mind when I shop. People like having control over their purchases and not feeling like they are about to be bounced out of the store by your goonie employees. I have seen where an employee has stopped a shoplifter and I thought she was about to hit the customer! I was scared!!! Stop being so mean to your employees and stop hiring mean people for your stores. It shows!!!! I spend A LOT of money at Sally's. I really do. You guys take most of my money, but it feels extremely uncomfortable to shop at a Sally's. The other Sally's I went to were nothing but a bunch bullies as employees. They were crude and talked about people in a rude way right in front of me! You guys really need better ways to hire employees or you're going to have a lawsuit on your hands eventually.

I visited this store (Sally's beauty supply Madison MS) today to purchase a Denman's hair brush. I have used this brand for over 30 years but opened the package to test the firmness of the plastic bristles and to compare against a generic brand they were selling. This sent the sales associate (only employee in the store) into a lecture asking me if I planned to purchase the hairbrush and how no other customer would want to buy the hairbrush if the box had been opened. Really? The box was not sealed. I carefully put the brush back in without affecting the packaging in any way. I certainly did not try to brush my hair with it or contaminate it in any way. Due to the rudeness of this employee, I left the store and ordered the product online. No customer should be treated with this lack of respect.

I have continually been treated horribly by the manager of the Albemarle, NC location. She treats me like I am inferior and beneath her. She embarrassed me by fussing at me today in the store. She is mad at me because two of her prior employees asked to come work at my Salon/Spa because she was hateful to them as employees. She always talks rudely to me and never wants to help me find anything. She has no reason being a manager because she has no training or expertise in customer service or satisfaction.

I managed to screw up my hair with normal hair dye from Walmart. So, I went to Sally's where the staff was eager and ready to help. Lue and Ruth were two of the nicest women I've met. They were able to quickly help me figure out what products I needed in a quick and easy manner. Thank you Sally's for hiring such wonderful employees. Keep up the good work!

Went in to Sally's in Philadelphia to buy some color on 2 different occasions. A young lady name Kristen was very sweet, helpful and very friendly. The lady I found out later to be the manager named Peaches was cussing out customers, was disrespectful and had a horrendous body odor the emanated off of her clothing. The second time I was there, I dealt with a smart-** 21 year old named Zulma who was more concerned about her phone instead of helping me. She gave me an attitude and sly remark. Rudeness, unprofessional staff. Thankfully Kristen was there and she was more than willing to help me find what I was looking for. If Sally's had more employees like Kristen in Philadelphia and in my city of L.A. more people would visit your establishment. Thanks Kristen for your friendly smile and help.

I went to Sally Beauty on Wednesday 5/3 and told the saleswoman that I wanted a product to take the brassiness out of my light blond hair. She sold me ION product which she said would work because blue would take the yellow out. After applying it on my hair I immediately realized that the blue color was not washing off my hands and jumped out the shower. With my heart pounding I looked in the mirror to see BRIGHT BLUE hair! Immediately phoned the Sally's store where I'd made​ the purchase and spoke to Jessica who said to use baking soda and dandruff shampoo to take out the color--that did NOT work so I called my hair stylist who suggested I come to the salon the next morning. She was able to get the BLUE out and get my hair back to a normal color... It took her over 3 hours to correct this horrible BLUE color problem!

I was at my local Sally's today, and have to be frank, I am upset how I was treated. I truly felt like I had police on me, and I was merely in the store 2 minutes. Of that, I was asked 4 times by employees if I needed help, did I find what I was looking for, then asked again twice by same girl. I understand customer service. I have worked it over 30 plus years, but my god, I told them nicely I knew what I was looking for, I was fine, and was pretty much watched the entire time. Every time I went down an aisle, one of the employees comes barreling down... asking if I need help. Let me SHOP Already! If I need help I will ask!

On April 2, 2017 I went to buy hair color which was 6.49 and second 50% off. I told the salesperson I wanted my hair color to match my eyebrows. I told her 4 times and she still didn't get it. She thought I wanted my eyebrows the color of my hair which was brassy red from bleaching. She told me to get golden brown which I wanted light ash brown. She told me she had to work at the register and will be right back because she was the only one. I waited and she never came back.

Sally's does NOT take care of their customers. The manager didn't give me the warranty, that's also through a third party **, that I wanted on a piece of equipment. So when they started messing up, they wouldn't return them for another pair, corporate has horrible customer service. And the sales chick who was fine yesterday was horrible today. Now I'm out $130 and 2 pieces of equipment that I need for work every day. Thank you for being so terrible, I will NEVER be buying anything from Sally's ever again.

I went to purchase 50 volume hair developer. I was told that unless I was a licensed stylist, I could not purchase. The hair color was for a wig not my real hair. Now the nearest Sally is 30 minutes from my house. So I wasted gas and time for nothing. What Sally didn't sell me, Amazon did and quite quickly from the convenience of my home. THIS is exactly the reason Amazon is putting these horrible brick and mortar stores out of business and rightfully so.

I had a horrible experience in the store with the salesperson In Warren Michigan. I was trying to buy a purple shampoo which I have no knowledge of how to use it or what kind I should get so I went to the store. Salesperson greeted me by saying "wassup? What you need?" First of all that's not how you greet the customer! So I told her what I'm looking for. She directed me towards it and then walked away.

I spent over $100.00 on products to go from black to blonde, bleach my hair then put gray into my hair. It didn't work. I'm very upset. I bought & followed the directions the employees suggested to me. I will not buy any hair products again from Sally's.

I went to check out and use cash and they would not accept a large bill. They are a large chain store and it's unacceptable. There is no sign stating that they do not accept large bills. It was an inconvenience for me and the explanation was poor with no apology for my inconvenience was given from the manager. This is bad business management. Post a sign!

I have been going to Sally's for years now. Most of the time I go to the Draper store but I was in South Jordan so I stopped by there instead, and I have never had such a bad experience! The manager with long purple hair was so disrespectful and rude I will never go to Sally's again! I have never been so disrespected that bad in any store! I highly recommend no one go to the South Jordan store. The two Mexican girls are stuck up and very rude. I don't see how they still work there because I'm not the first person that has gone through the same thing I did. I hope management fires them because I will tell everyone about how bad the customer service was.

I am a hairstylist, and I typically go to State Beauty Supply for my hair color, but I just so happened to be coloring my own hair one time and Sally's was much closer for me. I decided to go in and have a look at the choices of vivid colors Sally's had to offer. I was pleasantly surprised to find an array of Demi-permanent vivid hair colors! They had so many different shades of blue, which was exactly what I was looking for. I purchased and was not disappointed. The color was as vivid as I would have hoped and it lasted for longer than some of the actual professional I've been using for years. I was definitely very happy with the purchase.

The promotion on the flyer and website say "buy one get one free" for $179 for a wall mahogany station. I ordered it online on their terrible web site, didn't tell me how long the shipping would take, but I guess I didn't mind since the shipping was "free". I received ONE item about a week later. Where was the other one that was free??? I asked the UPS guy and he said it was just one box. So I call Sally and they tell me that I needed to buy TWO items to get TWO free -- this is what the woman on the phone told me to keep in mind "for next time"! Are you kidding me?! Nowhere does it say BUY TWO GET TWO FREE! It's completely absurd! Then she told me she would place the order to have the item shipped, like she was doing ME a favor!!! Wow. Kiss my **... I've yet to receive it, and I just sent an email today and I'm calling AGAIN tomorrow. Like I have time to wait on the phone...

I had an online order and waited 3 days and still not shipped. I called and canceled the order and cannot be refunded until the 4th of the next month... which is actually 12 days... Seriously? It took 2 seconds to take my money but 2 weeks to give it back??

Shipment time is horrible. No tracking number. Took Sally Beauty 5 days from order date to ship order. I order online all of the time, from places further away than Texas, free shipping, mind you. And, they have never taken this long!!! Just spoke with a Sally Beauty Rep. Was told I should receive it on Wed., Jan. 11. The order was placed on Jan. 1st. The only reason I ordered online was because my time is limited, and didn't want to drive to a Sally Beauty store. And, the shipping was free. Had I known it would take this long, I wouldn't have placed the order online. Lesson learned!!

I suffered a severe life-threatening allergic reaction to the ION semi-permanent hair dye sold by Sally's which claims it contains no PPD chemicals or otherwise harmful ingredients that can harm humans. My face blew up to twice its normal size, my eyelids were swollen shut and my eye sockets had 2nd degree burns. I was forced to seek emergency care and an allergist who told me that the dye contained a harmful chemical that when oxidized in application use can cause a very serious allergic reaction which could even lead to anaphylactic shock. I had to undergo medical treatment for 10 days with steroids and topical agents to help resolve and counteract the damage done to my upper face area. This should not happen to anyone, and the box contains false drug interaction information by stating it is PPD free when in fact it is not.

Ordered from this company twice. Canceled the first order because of the misleading shipping time. They claim: Processing time: 3-5 days. THEREFORE, paying for priority shipping, expedited, etc. doesn't matter because it will still take the amount of time for processing to clear your order. On my second order, I was refunded $1. Yes $1 because I paid for priority thinking it would be faster, when a customer rep told me that it's just the same as shipping only $1 dollar more. SUCH A SCAM AND WASTE OF TIME/MONEY.

Bought a new blade set for clippers. I wasn't 100% sure I was getting the correct blade, and I told the sales woman this. She sold me the blades ($50). That night, I realized they were the wrong ones just by looking through the packaging and seeing that the mounting holes were not the same as the ones on my machine. I took them back the next day, and they would not take them back. They told me "no exchanges or refunds on blades".

After receiving what I thought was a great coupon book from Sally Beauty, I gathered a few things I usually purchase and then asked for help. According to the ad you could purchase hair dryers and receive a free tool. The lady told me she had to ring up customers and she would be right back. I was standing very near to the cash registers and she kept ringing people while another employee just stood there cracking jokes. He did ring up one person but then went to the back again, leaving me waiting once more for a total of 15 minutes. Once the lady finally came back I asked her about the hair dryers and I wanted to purchase one of them and choose the free tool (really did not need a free tool). The ad clearly states this hair dryer was $57.38 for both. Once at the register the 2 rang up at $114.48.

False Advertising and poor customer service: Today I went to purchase the "two tools one price" Hot Shot curling iron and hair dryer advertised "$30.74 for both with coupon." It said under that, "$40.99 without coupon." I handed her my coupon and she rang it up and then said the total was $40.99 plus tax. I reminded her that I had the 25% off coupon and she said that's what it was with the coupon.

The Sally's stores in Memphis remove their sales advertisements for sale items and special offers about 2-3 days prior to the sale ending. Locating the buy-one-get-one sales is kind of difficult when the advertisement has been removed.

Shopped at Sally's in Brunswick, OH for a resupply of a product I liked. Noticed signs stating "Buy 2, Get 1 Free" over all products for that brand. Bought 2 additional items, although I was not shopping for those items. Also picked up two additional items not on sale. Went to checkout. I'm a "Beauty Club" member. Didn't notice my receipt until after I got home. NO FREE ITEM! Double checked on their website and it states CLEARLY that the products were as I thought, BUY 2, GET 1 FREE! Should have come up automatically but it did not! Yes, the cashier should have been paying attention if the sale was not in their computers but in this day and age, it should have been in their computer already!!! CHECK YOUR RECEIPTS BEFORE LEAVING THE STORE, especially if you expect to get benefit of the sale!!! Now, this requires me going back to have my charge adjusted. If they DO NOT... it will be my last time in their stores...

I have been a cosmetologist shopping at Sally's since 2003. My recent visit left a bad taste in my mouth and I will never shop there again. I asked the sales associate about the new straightener that is out the thermal brush and she came right out and said it is a product for ** people and that it wouldn't work on my west Indian hair. SERIOUSLY. Never in my 13 years have I ever been so pissed. How unprofessional. I am a stylist for Smart Styles and I work with all types of hair so this comment was so out of line. Sally's Beauty Supply on Yopp Rd in Jacksonville NC will never get another penny from my family, friends or my clients as of 7/14/2016.

It has been NOTHING but hell ordering from these people. It's not enough you have to deal with the attitudes from the employees at the stores but they are SO unprofessional online as well. I would NOT recommended ordering online! Unless you want bs charges added. After so many years of putting up with their unprofessionalism I'm FINALLY done wasting my money there.

Sally's is a great store and it's a better option than having to buy drugstore quality beauty supplies. And you can access products drugstores don't have. I was so surprised at all the negative reviews here. First off I'm not referring to reviews of rudeness from staff, customers returning items, of mistreatment of customers and staff advising customers on what to buy to colour their hair. I'm talking about the large number of people complaining about buying hair items and getting mad because they didn't like it. So bashing Sally's and saying it's their fault. The brands in seen are not made by Sally's. It's just like going to any store buying a brand and not liking it you couldn't return box dye to Walmart and say it's their fault if you don't like the result. So why treat Sally's like that?

Sally's in Shenandoah, TX could not process my check at register. Unusual for me, my account great so I stayed 30 mins to find out why. Staff and manager not honest or helpful with process. Finally after tech support, they gave me another no. to call. I went to car and called no. which was for a "credit report" agency. Now after 45 mins I hung up. I suspect DISH TV filed a wrong complaint against me. Dish said I owe $200 early termination which is wrong. As a result Sally Beauty is using bad processes. Since I successfully cash checks elsewhere, bye to Sally. Take business elsewhere.

My recent visit to Sally's was so typical of their bad service. Brittany that works there's so rude. I was waiting in the line forever (which is so usual). There was 2 girls serving and I was next in line. I moved to Brittany counter and she said "you can go to her" the other employee. She did not look at me to even address me. So I had to go back in line and Brittany went ahead and assisted one of the other employees. I am appalled with the constant bad service from these stores. I have been to other stores and it is always the same. I go to the store twice a month and now wondering where else can I buy my products. I don't get it why Sally's is constantly employing these type of people with no customer service skills. Come on Sally's. Pick your game up and start employing good staff that really want to help you. I am going to start looking to see where I can find the products I buy elsewhere.

I was told my check was declined. I had ample funds. This was humiliating. I checked my account upon leaving the store just on outside chance I had been hacked. This was not the case. I have been a Sally customer forever. This was not acceptable. I was also overcharged for my purchases. I won't be back. All, check your receipts. Customer service and competence is not at the Pioneer Parkway store in Grand Prairie Tx. They called Tech Support and Tech Support stated my check was declined. I had enough money to pay for my purchase 15 times. I'm done.

They have good products but I've been at the Columbus, Indiana store June will be a yr. and I would go in and shop once a month sometime in there more just to look and I would see cashiers giving people who want even members discounts. One time after spending more than I have I went in as a member and there was a glitch not bringing up information. I was in line ten min. using my data, I don't have to prove I was right. Then she wanted me to spend more money when I already was a member. I finally proved I was right, she wanted to charge me 12.00 on shampoo.

I needed a few beauty supplies so I figured I'd get them from the Cross Country Plaza Sally Beauty. I got there at about 9:03. Store hours are from 9 am to 8 pm. I SAT IN MY CAR UNTIL 10:00 FOR THEM TO OPEN THE ** DOOR AND THEY NEVER DID! I called customer service and they couldn't get anyone to answer the store phone because the lazy ** who's supposed to be working wasn't even there! This was my 1st and LAST time ever using with Sally Beauty Supply!

Been Sally's customer for YEARS! Sally advertise to ask staff for advice!!! Don't be fool. Staff know **! I bet we know more than Sally's sales rep. If you have issue and complain to management they IGNORE your issue!!! Management give you BS run around ignoring your POINT!!! Stick with your drug store. Sally SUCKS! Save your money. DON'T go Sally!

I went in yesterday to get color to frost my hair. The lady picked out wrong stuff. It turned red. I called back yesterday evening 2/4/2016. The other lady said put another application on it, leave on an hour. My hair turned orange. Ruined my hair. I has go to professional to correct. It cost me 75 dollars. They be to pay my salon bill of money I really didn't have. Don't take advice from the cashiers at Sally's. They are not professionals at all.

On 3/2/16 I went into Sally Beauty Supply in Hudson, NY - Store number 1518. I had a return to make and I needed hair dye. I asked the 2 young girls that were working there to help me with finding the proper hair dye and they brought me over to a section that they said had all the hair dyes I would need. Every time I had a question it seemed to be a bother to them, they were not very interested in helping me. I looked through the colors and chose 6 hair colors. By this time the girls had turned up the music to a very high volume with techno music playing, inappropriate for a store. One girl checked me out so this would have been another opportunity to double check what I chose to make sure it was what I needed. She obviously did not.

I went in yesterday on 1-9-2016 to ask a question about some hair dye that I had previously bought and some developer, it was my first time using professional hair dye and the lady at another Sally's I had been to earlier told me, "Just follow the box instructions", for someone who's never used anything besides Wal-Mart box dye this was brand new and could have been explained better. I walk into the Sally's closer to my house and the lady at the front desk doesn't even acknowledge me, I didn't think anything of it until the lady behind me walked in, the cashier treated her with, "Hi welcome to Sally's. We close in ten minutes. Let me know if you need help."

I bought a few items at Sally Beauty in Johnson City, TN and when checking out, the worker informed me of their beauty club, where you can receive discounts on products. She informed me it was $5 however I would receive a coupon that I could use for $5 off a purchase any time within the next year until my membership ran out. My friend later verified that it was what she told me as well, so I don't believe it was a miscommunication error. I went back about 2 months later to use the coupon on over $30 worth of items and the worker informed me that it had expired a month ago.

Sally Beauty Supply in Newburgh, NY is by far the worst place ever!!! I had a $30 gift card from there that I received from my mother-in-law last Christmas and I decided to use it to buy a new blow dryer. Well... apparently the people that work there decided to charge the WHOLE amount on my credit card and nothing off the gift card, even though I told the girl especially to just put the difference on my credit card. She then tells me my gift card doesn't swipe and there is nothing she can do with an attitude... like are you kidding me?! I worked in customer service for 10+ years and you're not even willing to call customer service to fix it or maybe just manually enter the numbers on the gift card instead of continuing to swipe it knowing the magnetic strip doesn't work! She also kept my gift card and said that there was nothing on it and that she can't give it back (that's a lie because I never used it and this was my first time in Sally).

I was not aware to begin with just like all the ladies that have similar complaints. I have no bad experiences until trying this HELEN OF TROY HOT SHOT CURLING HAIR. About 4 times using it I realized my hair dropped a lot and crisper a lot more too... Hey what is going on? Never have this experienced in my life before. When I combed my hair breaks on the middle of it! This product is NOT safe to be sold to public. My hair is very strong, not easily breaks, oily not dry scalp - now is the opposite. I am not happy with this conditions. Please whoever read this do something. I got it from Marshall. Thank you.

I started ordering from Sally so I could get professional dye instead of box dye. I have ordered 2 or 3 times prior with no issues and got my orders on time. Here I am months later, and their website refuses to sell me ANYTHING. My first order was delayed Wednesday, a few days, ended up in their online warehouse, and the order was canceled the following Monday. I had to email Customer support because the cancellation email said the reason was 'Customer service cancelled the order'.

Over the summer I was trying to gradually bleach my hair light enough to color it silvery gray. I had it lightened professionally in the spring to light/medium blonde so I felt like this would be difficult but possible. At a certain point I wanted to bleach bath my hair and immediately tone it with a toner known for being a very good light ash blonde.

I ask the clerk several times which gel nail polish I could purchase that did not require uv light. She pointed out several brands (opi, polish and a top layer ever last). She told me I did not need an under coat. I asked this question several times. It concerned me since I was buying a red polish. So I bought the polish and top coat then tried using them. It just chipped off 20 minutes after I put it on. So I googled it, guess what. You need to cure it under a uv light. So I called the store several times that day, they don't answer the phone. When they finally did answer the phone the person told me "call back later", he was the only one there and hung up on me. I did call the main store in California. They told me to try and take the stuff back but I probably out of luck because I used it. Bottom line, I will never shop at Sally's again.

store: 3891 A MEDINA RD. 09/05/15 03:26 PM - I am a licensed Nail Tech with a Sally's card. I visited your store today and asked a price for your OPI INFINITE SHINE and was rudely spoken to with no assistance to get me the actual price! I came to spend money at your store but with treatment like that from your employee that rung me up I can say that I won't shop there again! It's usually the nasty employees that can put a store straight out of business!

8/15/15 I ordered a flat iron and a hair serum. Shipping is extremely slow. Products from eBay & GMBShair.com come within 3-4 days after processing my payment. Never doing business again with this company.

The reviews I've read are horrendous, but most of the complaints are based on products, which is not an employee complaint. We have to follow the 60 day return policy, you also must have a receipt for the return or exchange. We prefer to do exchanges or else we get reprimanded. On any hair extensions, blades and jewelry those purchases will be non-refundable. We do not allow customers to "sample" nail polishes, brushes, makeup, as it is unsanitary. I wouldn't want to purchase a brush that has been through someone's hair. We have a lot of products, over 10.000 in some stores, it's close to impossible to remember them all, or remember all the sales, as they change monthly. There are many ways your local Sally Beauty can change, but please remember we are people too. If you have a problem with the product, the company who produced would be better at helping you, not going back to your local Sally's and being unreasonable.

About 8 years ago, became disabled and have nerve damage to my right arm. It's very painful. SO I went to a therapist who told me to purchase a Parrafin Wax Machine. Shopped around and found one at Sally Beauty Supply. I have not had the machine for more than 120 days, it stopped working. I called Sally only to get transferred around, hung up on and when I finally got someone she said I had to have the receipt.

I am a licensed hairdresser. My granddaughter went into a Sally's to pick up a hair color on her previously bleached (underneath) black Asian hair. She wanted to have a "gray look" on her blonde hair. The girl advised her to use the Blue Bleach, and then, use Color Corrector afterward, then, another color! Are you ** kidding me????? Color Corrector? After using blue bleach? She said the girl was so convincing that she knew what to do, that she followed her instructions. The hair is fried. It's down to her waist. Please tell me that Sally's has a policy to train their employees (who are not licensed hairdressers by the way) to not give advice on chemicals. I frequent a Sally's in North Palm Beach on U.S. 1. They have always been friendly, and I have never heard any employee advise a customer about chemicals there. Please train your managers.

I went into Sally's to purchase a hair product to tame my curl because my hair was getting spiky, frizzy and unmanageable all over from the humidity. I came across a hair straightening kit and asked the sales girl about it. She said that it was very popular with women with my problem. I brought it to the register and paid for it. After I paid for it, she started to explain to me how to use it. She said that she was a beautician at a salon in my area and that I should put the product on my hair, leave it on for 30 minutes and apply hot air for the full thirty minutes, do not rinse it out after the 30 minutes but simply blow dry it into the style I wanted. "Then do not wash it or get it wet for 2 days and do not tuck behind your ears." I questioned that because I really didn't want to stand there for 30 minutes applying hot air to my head. She told me to watch youtube videos on how to do it if I don't remember what she told me.

I went to Sally's on University Ave by the Food 4 Less. Went in for dye. Told the lady how I wanted my hair and showed her my hair. I had my daughter and sister with me. She showed me a dye and told me to "get this one it should work." I went home, dyed my hair, left it in longer than 30 mins and rinsed it out. What a horrible color, not at all what I asked for!! So I contacted the store and got a "Anna" lady that was so so so rude, told me I was lying and that I couldn't have a supervisor # or name and hung up the phone.

I went into Sally Beauty Supply in Vernon Hills on a Monday. I explained to TWO cashiers working that day (assuming they had experience working with hair) that I was getting married in a week and wanted long soft curls. (My hair is currently shoulder length.) They said get 18" brown extensions because the hairdresser will bleach the extensions to match my highlights. (My hairdresser did say she would dye them.) The cashier started to open the box when I said I know how the clip ins work. They were very nice and seemed to have knowledge on the subject so I bought based on their recommendations.

I always shop at Sally's for hair product, and now I am becoming more knowledgeable about hair products and extensions. I am very upset to find out after paying $130 for Sally brand hair extensions, they are absolutely not 100% like it states.

Most sales staff at the Matthews, NC location are courteous and helpful. There is one female cashier who is nothing short of maddening! Every time I have encountered her, she is rude and acts as if I'm burdening her with my purchase. Furthermore, she is simply incompetent. When I purchased a B1G1 item, she rang me up yet charged me for both. When I came back a few minutes later and respectfully showed her the error, she blamed ME, saying in an abrupt tone that it was MY responsibility to tell her about the sale. I don't get paid to ring up sale items correctly, she does.

Employees belittled in front of customers? A minor mistake. Do not ever UNDERMINE an employee in front of customers especially when it's a minor conversation that should be dealt with a competent manager. Also mind games?? And favoritism -- people with second jobs are more complied with requests for a new and better job? And they plan to leave if not QUIT or walk out at a percent I have NEVER heard of DISTRICT manager?? HELP N.Y. should be glad to meet you or maybe your superiors at BEST. Horribly ran unprofessional company. A shame. Really nice business. Don't worry I don't expect anything from this as one a current business owner at least FOLLOW N.Y. Labor LAWS. I called might be too stressful on upper management.

So I will never shop at this Sally's again. Took my mother in law in to get combs and a pair of scissors. My mother who is 62 and disabled was getting her glasses out of her purse so she could see what she's getting. We get what we need and proceed to the register, when ** runs towards my mother in law and grabs her purse saying I will need to search your bag, she hands it over and she looks through it, dropping medication on the floor. She finds nothing stolen... doesn't apologize or pick up the items that she dropped out of the purse. ** just walked away while the other employee apologies and picks the stuff up. ** was extremely rude and shouldn't be allowed to work with the public. I'll never recommend this store to anyone.

I'm starting to keep a log on this company. I've shopped here for years and it dawns on me that nearly every time I've purchased their advertised sales items there has been an issue, fine print, not in stock, some excuse or issue is given. When they advertise buy something get something else free you can count on the fact that they will not have the "free" item in stock. It happened to me again today, which made me realize it has happened every single time. I am now going to keep the ads, detail names, dates, etc. This is not limited to just one store, it's every time, every store, every so-called sale. Which makes me now think that this is not poor stocking but, intentional deceptive advertising and billing of their customers. The oddest thing is that when you question them on their sales the staff immediately become defensive...

Went into Sally's Beauty shop 6/18/15 late afternoon. I went to go buy hair products at the Sally's located in Los Angeles on Alameda. As I walk the aisles I pick up what I need. My daughter accompanied me and she is also picking what she needs from the shelves. My daughter graved the bag of cotton ball bag & the tip of the bag tore but it was not open. (It did not matter because she needed cotton balls so I was going to purchase the cotton ball bag). When the employee comes & starts speaking Spanish saying to my daughter, "don't grave, don't touch, you opened it," etc. very rudely & I am right there, I told the employee if she had something to say talk to me. “I am the mother. Don't talk to the child. She is only 15.” But this lady was very rude & I ask her to speak English not everybody speaks Spanish. My daughter did not understand her because she is not a Spanish speaker.

I have been a loyal customer of Sally's since I started dying my hair red in 2002. That's THIRTEEN years of purchasing my hair color there!! I have been shopping at this particular Sally's since we moved to PA in 2007. The Sally's that I shop at is store #688 131 Hillcrest #C New Kensington, PA 15068. I was treated very poorly today, and depending on the response from corporate, I may never shop there again.

I get a call from my bank not from your company that your cc system had been hacked and all my information along with every one else's had been STOLEN. No guarantee it hasn't been used. So now my cc has to be voided out - new one sent to me. Which takes 2 weeks. My life gets turned upside down from trusting your company. I have shopped with y'all for years. What respect. What loyalty.. I have to hear this from my BANK. I tried contacting y'all. No one wants to respond. You just want to cover it up and keep making that dollar with NO REGARDS TO OUR SAFETY.. WOW.

I went to Sally's to get a new blade for my trimmers. The associate gave me the wrong ones and now I have to go through a big process returning them when this is their fault. Will never buy anything from Sally's again!

We normally love to shop at our stores but lately every store we have been in the cashiers have been sooooo rude. We just have decided to stop shopping with you.

I used the product as directed on the box and the instructions. Used gloves, used a brush for coloring hair. I left this product on my hair the appropriate amount of time and did not apply heat 10 mins. Of the color corrector from ion. Also the color mask from ion was what I was trying to correct. The red color mask from ion dripped over everything such as my floor, all the towels in my bathroom that my mother in law just spent $500. On towels and a shower curtain to match. These products have caused my hair to fall out and the rest of my hair is burned so I have to get my hair cut pretty short to get the damaged hair off. So I want my money back plus compensation for my bathroom as was as 200.00$ to get hair repaired or to its "like new condition" or I will have to file a personal injury suit. Your staff were not helpful or knowledgeable about this products in their store.

I went on 5/27/15 and I bought hair extensions. The most expensive. I asked to the employer if the ones that I picked match my hair color and she said "yes". So I went to my house and I try but nope that one does match nothing. So I went back to them and they told that I can buy my own hair color and dye. I bought it the same exact color and my surprise was that the hair extensions never get any other color so I lost my 140.00 dollars. Now nobody wanna pay me back my money.

I will never shop again at Sally Beauty Supplies because they do not know the meaning of customer service. 90 days ago I purchased a hair drier from them. The first drier I purchased I did not like so I decided to return it to a store that was more convenient for me. Clearly the manager was upset that I was not returning the drier to the original store I purchased it from. It also took them over 20 minutes to process my return because they did not know what they were doing and had to call the main office for help. However, the real issue is that the second drier I purchased completely fell apart and because I was slightly over their 60 day return policy the girls in the store would not do anything about it.

Today was my last straw with this company. I have an event I'm going to on Saturday, since I work two jobs all the rest of the week, today was the only day to do my hair. My friend is a stylist who has been doing my color melt hair and it has always looked perfect, I just wanted the copper we were using to pop just a little more. I went into Sally's avoiding sales reps and found the same product I had been using and grabbed the next shade up. I then went to purchase it and the rep asked me what I was trying to do. I explained and showed her my faded blonde to orange to red color melt and explained this was to be the middle color. She then said, "You shouldn't use this color, this will NOT give you the color you want. You need this one." and handed me a color called "Intense red". I stated, "This is red, I'm going for orange".

I've been going to my local Sally Beauty Supply where I've bought individual medium brown eyelashes for 10 years. The location used to be great. The Manager and Associates were so friendly and helpful. In the last year this store has gone downhill. I was just in there last Thursday and I will not be going back. The young blonde associate was very rude and unhelpful, was trying to tell me they don't carry medium brown eyelashes when I've buying them there. She said I should go to another Sally's. She just looked at me like I was stupid, held her hands up to her sides and shrugged her shoulders at me. She didn't ask if she could take my phone number and have someone call me when they're in. No “I'll look in the back”. The Associate standing next to her was just staring at her like she couldn't believe what she was doing. I don't need attitude from a dumb ** so after 10 years of supporting that location, I'm done.

I have been a Sally's customer for a decade. Twice in a week I came for products, I needed to exchange one and I was treated with no respect. I ask the sales rep name, he leaves and closes the door on me. Then he comes out and threatens to call the police. Not happy and will take this to management. Everything is caught on my camera.

I went into Sally's on 04/11/15 to purchase a straightening iron. I ask an employee for a suggestion on which one is best. Her response was "Gold N Hot is the most purchased one for ethnic hair plus we have a special going buy any Gold N Hot item get a free Wave Iron." I thanked her and went on to the checkout counter. A different employee was at the counter. She went on to ring up my product and gave me the total. I then said "How do I get my free product?" She stated that all I get is a free bottle of Dry Shampoo. I responded according to the sign and an employee I get a free Wave Iron with my purchase. She then says it doesn't apply to the product I purchased. I was told wrong.

With the exception of one especially vulgar employee, the staff at this location has been very friendly and most helpful. Beware however of walking into this store if you're making any sort of fashion statement with a large purse… You'll be stereotyped as a klepto the second you walk through the door and without any sort of evidence at all, you may even be accused right there at the cash register by one assumptious and ignorant employee. Outstanding professionalism madam! If your store happens to be riddled by shoplifters, (which I was made aware of by said madams fumbling words only after I berated her suitably) perhaps you should invest in a security camera that could offer you some proof should a crime occur as opposed to 'making a guess' of a person’s integrity. Shameful. Needless to say, I'll be taking my business AND my big, fabulous handbag elsewhere.