Sally Beauty Supply Reviews

The manager & sales assoc. at store #3392 in Lake Worth, TX were the most RUDE individuals today. I went in to the store to return some conditioner I had recently purchased (purple shampoo/conditioner for my blonde hair). I did not need it anymore since I dyed my hair brown. I was grilled with several questions as to why I wanted to return the item by the sales assoc. and then she calls the manager over, I told the manager repeatedly I don't need the conditioner because my hair is brown now! So she says "Well, I will just put in the computer you are unsatisfied." Her attitude was horrific and then proceeds to convince me I should look around the store to shop, I declined (I just wanted out of that store). So with great unwillingness she acted like she would go ahead and do the refund.

Purchased new salon chair that was to have a free item with purchase. Free item did not come with chair and Sally Beauty advised they ran out of item and would not be sending me any item to replace same. Beware of buy item and get an item free from this company... I have been dealing with this company for years and really sad they are dealing with customers in this fashion.

I went into Sally Beauty Supply to purchase hair care products with my student cosmetology card. I had been there 2 days prior using the same card. The employee ** stated my card was inactive although my card clearly had been renewed at another Sally store, and active was right on the front of the card. I asked for my card back so that I could call and verify the information myself and I was told no, my card was snatched back from me and thrown into an unknown location behind the counter. I told her that I was concerned with my privacy because the card contained my personal information. She then proceeded to tell me that she had all of my personal information in the computer and turned the screen around so that myself, as well as other customers, had a clear view of my personal information and then told me that was why I was too dumb to finish beauty school.

First off... When I asked her a question she acted like I was disturbing her. Then I get to cashier and she wouldn't take my damn card cause it has my husband's name. My last name is the same not to mention I shop Sally's all the time. Won't go back to the Mansfield Store again. Just Rude.

I purchased a drawstring pony tail from the Fountain Valley store on a Saturday. When I opened it to wear to work on Monday there was a completely different hair piece in the package. I went to the Sally's closest to my home to get it exchanged and the store manager not only refused to help me but she refused to give me the phone number to the corporate office and insisted that I needed to go back to the store where I bought it, even though this is part of a chain.

I placed an order on Feb 25 when the were having an awesome clearance sale. It was mostly all presents so I was thrilled! I ordered 2 small flat irons in a pouch, 1 pink large flat iron, 2 curling irons, 4 large plastic rollers, and 4 medium rollers. Well I kept getting messages saying order delayed, ok no big deal. Then I get an email saying one flat iron out of stock. So I call them and say why is something out of stock? I placed my order early in the morning that Wednesday, and this was Monday. Most orders ship by then. She says "oh it has shipped".

I went into Sally Beauty #2857 for a diffuser for my hairdryer. Their "Universal" diffusers didn't fit my dryer so I asked the girl to show me the dryer she would buy. She showed me a dryer and spoke highly of it. I purchased $61.03. I ran a couple errands and got home and excitedly ripped the dryer out of the box. I went to plug it in and noticed a big scratch. I plugged it in and it didn't work. I tried several outlets. Didn't work still. I called the store immediately and told them my new dryer didn't work and I'd destroyed the box but I only wanted a working dryer and I had a receipt! I was told to come in.

Ordered four items during a clearance sale, one of which was a bonus item. I received emails from Sally's that my order was delayed & didn't think anything of it. When I received my package only two items were in it. I called customer service and they said the other two items were no longer available so my card was refunded. Conveniently one of the items not included was the free bonus item. Communicate with your customers if items will not be available. I would have never ordered the 2 items received if not for the item that was unavailable. Keep your online system updated. Why have a customer go to all this trouble if you are already sold out. AT LEAST send an apology letter with my package. I shouldn't have to decipher your computer code gibberish. If you include a bonus item and sell out then you owe your customers an alternative Bonus item not a "sorry SOL".

I've bought hair extensions from Sally's about 5 times now. I've never had an issue before but this time when I wore my extensions for the first time they were not as soft, and they would get tangled very quick. They were the worst hair extensions I've ever had. They had split ends and it was just not a good batch of hair. I spent almost 200$ and I threw them away the next day, after I tried conditioning them and fixing them. I'm very, very upset. I did go back and I talked to the girls working there about them and all they could tell me was "Yeah, you probably just got a bad batch of hair."

This review is for the online services only, in-store has always been a pleasant experience. Ordered several items on Black Friday. Was very excited as I thought I got very good deals. I live in Canada and hate paying duties and shipping but thought it would be worth it as several items I was getting were "bonus." Package was delivered 18 days later but only 7 of the 14 items arrived!! I never received an email stating this. NONE of the "bonus" items arrived. I was charged less on my visa but still paid the same shipping cost ($12.95).

I made an order online. It says "Spend $50 or more to get electric brush iron on Black Friday." I bought 18" Sally and 10" Sally hair extensions plus free electric brush. I got an email says my order is shipped. When I got the order, I didn't get any electric brush. I called Sally beauty supply. I spoke to a lady, she said the electric brush is out of stock. I asked her why I didn't get to informed before shipping the order. She said because we are out of stock for the electric brush, and this is the 3rd time, I got rip off by Sally beauty supply. I will tell everybody about this bad customer service. Am not happy with the customer service.

I got color from the ion color line. It gave me bumps on my scalp and barely took to my hair. Faded after just one wash and my hair feel out the colors. I used 5n and 5v.

Sally offers many bonus or free items with purchases. They have you purchase minimums then tell "You get the free item." The problem is, I never get the free items. Their excuse "we ran out" and the fine print says while supplies last? Then why did your rep tell me to spend more and that she was looking at it and it was available at the time I purchased. I don't believe this is proper sales tactic and if I want to pay to ship the extra product back I can.

Today my husband went into the Southgate location to obtain his student discount card for enrolling in to barber college. The manager who was off duty was outside smoking her cigarette and came into the building still puffing it (against the law and on camera) became very hostile towards my husband. When he asked her who she was talking to like that, she called him a ** and to get out of her store and called the police. How embarrassing. The police came and she still was trying to belittle him then went further and took his information down for her own personal use and the officer said that was lawful since it was on an application which he asked for back. Long story short, going to obtain a law advice because this is unacceptable and then try to us we are banned from all Sally's stores.

I would like to know if anyone else has used Color Charm color and it has burned scalp? I ended up with scabs on scalp!

I'm shocked at all of the negative reviews about Sally Beauty Supply. I shop at the Benton Harbor, MI store regularly. The manager and staff are always very helpful and friendly. I've never had a problem with a refund either.

This was my first time visiting Sally Beauty Supply store. I bought Joewell Craft Styling razor for $20 from Sally Beauty in Kingstowne, Virginia. The sales lady there recommended aftershave lotion which she said I could return it back for a refund if I was not satisfied so I bought that also. When I got home I tried the new razor. This razor sucked. I did not get a good smooth shave and was not happy with it so I decided to return it back. They refused to accept the return! I was shocked. They said "Look at the back of the receipt, see the Product Return Policy. It says all sales final for blades and cannot be returned." Yeah right. I did not know that until after I bought it! They set up a trap. This store is a robber! Their products may be inferior. This was my first visit and my last visit to this store. Adios Sally.

Sales rep at the Fenton, Mo location asked if she could assist me upon arriving. I inquired about the wella 50 and developer. Sales rep stated, "Do you have hair dye on your hair now?" I said, "yes, I do. I went from blonde to jet black two days ago." Sales rep states, "then you need to bleach your hair or strip it in order for it to process to the color you want." I said, "hmmm really?" I said, "You're talking to someone that put four boxes of hair dye on my hair in one day." I said, "I'm pretty confident I know my hair better than you, so I am purchasing the magenta and a 40 developer." Poor service from this sales rep along with a ** attitude. I don't even have a license to do hair but I am obvious more knowledgeable than the employee.

I was not trained properly from the get go, telling me to sign test and date when they were not completed. Went to the so call top dog, she got as red as a beet and advised me that we would fail our yearly report and I would get fired! I held my composure, but burning up inside with disgust. How dare them trash my trade, which is hair dressing.. If I had the money I would have a law suit in place. Their respect for the industry is not what it should be. The employees are puppets because they are afraid to lose their jobs. HOW SAD that they are allowed to perform and run a business.

Today 10/10/2014 I went into Sally's #3367 to exchange a hair color that I bought about 3 weeks ago. I could not find my receipt and all I wanted to do is exchange it for the right color. When I approach the counter I begin to explain to the associate ** who was in charge for the evening that I did not have my receipt and all I wanted to do is exchange the hair color. She asked me 3 different times if I had the receipt and each time I told her no, she then told me that it would be better to come back tomorrow when the manager was on duty. I then responded for an exchange for the same product I need the store manager to do it. All the associate could say is "it would be better to come back tomorrow when the store manager is here." Then she asked, "Well do you need it today?" I responded, "I would like it today that's why I am here." She said that she could do an even exchange with the receipt only.

I was approached by a short ** employee that asked me if I had stolen some nail polish. I told her I did not take anything. She said that she was going to call the police. I politely told her to go ahead and call the police. The police officers arrived there. They check my bag and there was nothing. I plan to file a lawsuit against this company!

In my life, I have had a few truly bad shopping experiences but nothing compares to what happened at Sally's Beauty Supply. I can truly say that my trip to the store was the worst shopping experience I have ever had. As I look back at what happened today, I still cannot get over the horrible and embarrassing experience I had today. On August 17th I purchased a straightener and a hair dryer from Sally's. On September 17th, 30 days prior to the return policy deadline, I came in to exchange the straightener and hair dryer I purchased. Prior to coming into the store I called and asked if they could look up my purchase transaction via the credit card I used. I was told that this would be no problem.

Less than 30 minutes ago! Walked in and the girls (saleswoman) started commenting on how my daughter said I was about to make her sneeze! How rude! Not knowing that I had spilled some perfume on me minutes before! Besides, I think it's rude to comment on customer especially right in their face not knowing that person's life and or background.

Robin ** should not be employed with Sally Beauty. She is a trainer/teacher for Sally Beauty and Beauty Systems Group employees. I was in her class and her behavior was very embarrassing. I have never in my life seen a person act so erratic and loony. I do not understand how she is employed by a usually legitimate company.

We entered Sally's Beauty Supply in Rancho Cucamonga at approx 12:30 p.m. asking for help with a change in hair color. The girls working there were of little or no help at all. One was busy painting her nails and the other just looked at us blank in regard to the color we wanted to achieve sending us to an aisle to look, but not assisting us... We were very disappointed in the "help". Successful business is in the service the customer receives from the merchant.

I was shopping at Sally's in Memphis. This store has the worst customer service towards **. They will follow you all through the store almost stepping on your feet while every other race is raiding the place. I spoke with some other people that had the same experience and they all said they will never patronize this store again and I agree. I will drive out of my way to another location. I hope everyone that has had this experience boycotts this store.

I was a manager at Sally beauty supply - I love my job. I get sick - the problem is when you have a DM who don't care about the employee the moral going down I have to take off. My mom die and the DM have the nerve to tell me that was not my mom. And talk about me with the rest of the employee. Once again I don't have a problem with Sally, they have to do investigation why so many Manager quit.

I am extremely disappointed and disturbed by your store at 10720 Eastex Freeway, Houston TX 77093 and store manager **. I just went there after shopping at Ross and purchasing some shampoo. Your employee ** accused me of trying to steal them from Sally's because she "knew for a fact Ross didn't sell them" even though they had the Ross price tag.

A couple months ago I was looking a good wig that is 100% real hair. So I went to Sally's and they didn't have any short hair wigs. I had to look through their book and order one myself. So I ordered a short hair black wig. The lady that worked that night said that it will take 3 to 4 business days to get here. I came back 4 days later it was not in, so I waited a week later and it was still not in. So they said they'll call me when it comes.

I shop at Sally frequently because I'm a stylist in the greater Columbus area. My home store is out at Easton, but I decided to stop in on the location on the East Side because I had something to do in Pickerington. I'm not sure what was going on today but that place was a mad house. I was in the shopping center for a little over two hours, popping in and out of Sally because I kept forgetting things. Over that two hour duration I witnessed a VERY pregnant girl come out a meeting in the back room with what appeared to be management, she was crying profusely. Earlier in the day the management had fired a homosexual man and he was crying in the parking lot when I pulled up.

I went to Sally Beauty shop yesterday with my 19-year-old daughter. When I entered the shop, the manager approached my daughter and I and said, "I'm sorry you can't shop here." I was shocked and embarrassed and of course asked why. She introduced herself as the manager and was immediately very hostile. She said that my daughter had a friend who was suspected of shoplifting. My daughter said "but that's not me and I am not friends with her. She is just an acquaintance." I felt sorry for her. She was very embarrassed but she remained calm under the circumstances. The manager on the other hand was hostile and was yelling. I asked if I could buy the product and she said yes.

I went in to return a few items and when I got to the register, the employee picked up the Extended Warranty Plan that I was returning with my item, and mouthed something to the manager and then they gave each other this look. It was very awkward and weird. Well the employee starts to write on my receipt and then she said that they didn't have $53 in cash in the register, and that I could come back at a later time. They didn't even open the register! How do you not have at least $100 in cash in the register especially at 12 in the afternoon? I could not believe what I was hearing. I rather drive 20 more miles to get to the next closest store than go back to that one.

I have bought many pairs of clippers and trimmers from Sally Beauty Supply. I just bought a pair of Wahl peanut clippers. I have owned them a few months. While trimming up a client's neckline, they became very hot on the skin. Also bought a pair of Andis outliner trimmers. When I received them it sounded like there was something loose in the housing. They have not worked well. So I bought the same pair again with the intent to return the first pair. Well, I got busy and missed the time period to return the first pair. The second trimmers came and I have had problems with them also. Only used a few times and the blade stops moving and they are not trimming the hair.

I went into store to get a leave in Big and Sexy and they said OK but they did not have that BUT HAD THE SAME PRODUCT AS A MIST. Then they went on to a hard sell about hair extensions on sale that were clip on and I am almost 60 with a bad back and the color was off so I said I would take them but go home and think about it and call my hairdresser and I WENT BACK NEXT DAY AT OPENING and had not even taken bag into home and they said they had a no return policy. I then contacted corp. and was treated like dirt.

Sally's Beauty Supplies is a bad place to go to. My hair is blonde and my roots were showing so I went into Sally's to get some lightening stuff for just my roots. Well, first of all, it didn't work like they said and second my hair is falling out in chunks after I used this product and now my hair is so fried that I can't even brush. My hair is already short in the back and longer in the front so I'm highly upset about this. If these ladies don't know what they're doing, then they shouldn't be advising their customers on what they THINK they should use. I didn't have this much breakage when I was using bleach.

Hi! I have been using curling iron for over 20 years. For over 10 years I used my Conair curling iron which I finally decide to replace with Sally's Ion 1-1/2" curling iron over a year ago. My Conair curling iron never got sick of me I decided to retire and replace with Ion Curling Iron. Last Thursday, I washed my hair and was about to curl my hair and I noticed my curling iron didn't get hot so I started checking to see if my outlet is working okay. Then I discovered that my electric wire had literally came out and that got me really scared. I could have gotten electrocuted if I didn't pay mind to it. I had spent over $50 on this product and certainly was not expecting to last less than year. I am very disappointed with their product. I am not sure who to contact regarding this matter. But I would definitely re-think before purchasing a new one. I started using Perfecter and I love it.

Store Manager Atascadero Store - This is the worst customer service I've had at a Sally's. The manager is an angry woman who takes her frustrations out on the customers. She actually accused me of stealing on 2 different occasions in front of customers! I had to literally explain that she was wrong. I mean who does that? I'm a regular at Sally and don't usually go to this store because of her. She has horrible customer service skills, never smiles, is very slow and has a bad attitude. She should be fired. I've seen her be rude to customers, roll her eyes and just walk away when someone asks a question. I have also had this experience with her. I had also noticed that everyone who works with her is in a bad mood to say the least. I now see the source. I've tried emailing my complaints to Sally with no reply. I'm going to look elsewhere. She's rude and delusional.

I am a salon owner and have used Sally's for 25 years. My assistant was sent to the nearest Sally's to purchase a trimmer blade. Mine dropped on the floor and needed replacing. I sent her with the proper blade requirement. She did not know so the clerk assisted her by giving her the wrong blade. I fixed the blade, old blade, to work. I went to the store with the purchased blade two weeks later since I am very busy and could not get there any sooner. The clerk told me the store policy is not to accept returned blades even if they have not been opened, gave me a number to call for the main office, so I did same story except I could call the manufacturer.

After plugging my Hot Tools tourmaline curling iron in, I began to curl my hair as usual. It immediately singed & burned my hair off! The curling iron had malfunctioned & was completely overheating. It began so smell like burning wires & I unplugged immediately to prevent it from catching on fire. Sally Beauty refuses to refund or exchange & told me to contact the company. I've had absolutely no satisfaction in getting this matter resolved.

Walked in the Sally's on East 40 and Grand St. with my wife and two daughters, just browsing checking out prices on a iron for my teenage daughter. Anyways there were 2 old ** Hispanic employees I noticed following every customer at one on each side of the aisle. I didn't feel comfortable so I told my wife l wait outside. When she goes to pay the Employee rings her up then says and what about the other items your friend boyfriend whatever he is, what about the items in his pocket. He walked out with my wife. I was like what come again, then said the police are on their way.

On December 21, 2013, I purchased a Curl Genius hair tool for $139.99. After the holidays, I realized I would rather curl my hair without heat and wanted to return. With all of my holiday shopping and gift buying, I misplaced my receipt. On January 8, 2014, I went to return. The girls at store 3850 who are wonderful, explained the policy. I asked for the customer service number. I was already in the store and wanted to get this taken care of. I knew the date I purchased and I wanted them to look up the transaction number. A rude person name Keisha at 866-234-9442 was not interested one bit in assisting me. She offered no help at all. I know they can look up the transaction. I have a record of it from credit card. I have always been a loyal customer of Sally's and spend quite a bit of money there monthly. After this experience, they have lost my business. I will shop elsewhere. Just to add to this while I was writing this, I just found my receipt.

This store refuses to comply with the stated product return policy printed on their receipts. The ESOL women in this store display an unappealing attitude, i.e. a 'perfunctory' hello, without even a hint of eye contact. They fail to make eye contact with those who do not speak in a foreign language to them. Often their demeanor is friendly to foreigners, and cool, avoidant, neglectful and disrespectful of Americans (aka non ESOL/foreigners). I doubt this behavior, lack of responsible and professional service is what the founder of Sally Beauty Supply had in mind when they founded this company.

WORST SHOPPING EXPERIENCE IN MY LIFE and that is saying a LOT because I shop all the time whether it be in stores or online. I ordered a total of 10 products at Sallybeauty.com (all of which said "in stock") and received only 8 products. I did not get any of my money back and I never received the 2 products. I tried calling them during their customer service hours but all I got was a recorded message that told me I could email them. I emailed them twice and never got a reply. I will never ever shop at Sallybeauty again and I will tell as many people as I can about this horrible experience. I've never been so upset with a company like this before. Thank goodness I didn't pay for that annual membership. Sallybeauty's customer service is disgusting or better yet - non-existent. Don't waste your time and money! + you can't even track your order on their site.

I bought two jars of face cream, came home to find BOTH of them were half full. Called manager who could not offer assistance. Was told to call help line, who again said just take it back to the store. They don't care that they have a company on their shelves cheating customers out of a product. It was of NO concern to them at all that the jars were both half full, which meant all of the jars on the shelve were half full. You'd think they would want the information off the jar to take care of the gross error, but no, not a concern at all that I have to take time to bring it back to the store. "Just take it back ma'am, don't see why it's such an issue for you." NEVER NEVER NEVER will I shop at Sally again. AWFUL customer service.....

Victoria TX Sally Beauty. Only one here... I don't know what happened. But the old manager was awesome. Everyone and everything was on point. And outstanding, knowledgeable Customer Service. Now, it's like customers who walk in, if the employees don't know them, are an inconvenience. I mean cell phones out, talking at the register with employees while customers wait to be checked out?! And No greeting, yeah you will get some eye contact but a smile will not follow. Also, I paid years ago for a Sally's card and renewal every year TO USE IT. So when I'm not asked for it and I ask would you like my card, don't get an attitude. I swear it's unpleasant now walking in there. I'm tempted to get my license just to shop at the beauty store for those who are licensed. It's annoying going from great to **. Lastly but least important, our Sally's used to be so diverse with their employees, Hispanic, Caucasians, African Americans, even eat Indians, but now nothing but Hispanics, but considering my geographical location, it's expected. But I swear it's ignorant ones who hire friends, and only talk to other fellow ignorant people.

Today my daughter and I entered Sally Beauty store. The employee didn't even greet us with a smile, they look like a bunch unhappy campers. The Manager, gave me the wrong information on how to return a product that I had purchased there. She was very unprofessional and rude to me. I will never go back to this store again and will share my horrible experience with friend and family.

Today I took my two daughters, ages 2 and 6 into Sally's in Gilbert, Arizona off of Germann to purchase nail polish. My 6-year-old daughter was walking ahead of me. She walked over to the nail polish, picked one up and said, "Look mommy, pink." The lady working there was next to her helping another customer looked over at my daughter and told her to put it down so it does not break. I looked at her and said, "It's okay, she's a professional," in a joking manner. The lady responded rudely, "I've seen the professionals drop and break them too." Then I asked my daughter to put it down and said, "Let's go." I did not want to spend my money in a place that treated us so poorly. My daughters are mixed. I hate to think that it had anything to do with color but I can't think of any other reason that she would have treated us so poorly.

The staff at Sally Beauty Supply store in Yonkers, NY is rude and really knows how to make customers feel uncomfortable. The saleswoman followed me. She had an attitude when I asked her a question, the cashier was busy on the phone and never made eye contact with me when I approached the check out area. I left the store without making a purchase. Shame on them.

I went into the Sally's Beauty Supply on Baseline and 7th Street in Phoenix AZ on 8/24/2013. I purchased the 7/8" super rollers. I took them home and used 1 out of the pack last night. It fell out because it didn't stay bent. I went back to the store today to see if they could show me a trick to get them to work or give me my money back. The lady behind the counter says, "We can't take rollers back," then proceeds to tell me that they work the way they are supposed to and that the brand I like is the "old Conair" brand. I bought them because I wanted to replace my old ones. I didn't remember who the manufacturer at the time was. She said I could get something else of equal value but I had already bought everything I needed the day before and didn't want anything else but my rollers. I don't see anywhere on the returns/exchanges policy that Sally's doesn't accept a pack of rollers back, especially if only 1 out of the pack of 10 is used. Not very good customer service AT ALL!

So I go into to a Sally's in Palm Harbor Florida just looking around. I stop at the lotion and an associate asks if I need help. I tell her I'm just looking and she tells me about a certain lotion. I move on to the hair care and another associate asks if I need help. I say I'm just looking. I move on to the combs, look and grab one, then grab some cocoa butter. I go up to the register to pay for it and the first associate asks if I'm going to pay for the thing in my pocket. I pull out my phone and say that's all I have. I empty my other pocket that had my keys in it and offer to take my shirt off in a way to say this is ridiculous. She says that won't be necessary. The only reason I can think that they followed me constantly in the store and accused me is because I'm young with dark skin and dreadlocks. They made me feel like a criminal for no reason. You're always guilty till proven innocent in this ** country.

This is third time I have gone to the store in POUGHKEEPSIE, NY, and they are closed before the posted hours?! This last particular time, I was being yelled at from the employee who was outside (door was still open, with an employee at the register) that they were closed!!! She yelled this several times! When I made reference to what time it was, she stated they get time to count down the register. I have worked in retail and know this is not okay. I will be complaining to corporate, ASAP! They lost a sale and a once-loyal customer.

Store is in Plano, Texas on Custer Road, near Kroger. They have hostile and rude employees, zero manners. Staff, including the manager, act annoyed and rude if you ask for help. They NEVER say hello or thank you. They will not move out of your way if you need a product and they are busy stocking the shelves.

I tried to place an order. Computer system would not accept my credit card. It said that my password violated password policy even though I had six letters and two digits. I called Sally. I was informed that they don't accept orders by phone. They are in the cave age. Good luck.

I bought an Elasta GP design foam from Sally’s in my area, store #3603, on 2/9/2013. I used very little of the product, and I did not like how it made my hair stiff and hard. I went back today to return the item 2/13/2013. I was told that I would only receive a store credit. I asked why. She stated because I used it. I then told her (the store mgr) that you were the one who sold it to me and you did not explain that to me when I made this purchase. And I didn't want a credit; I would like my money back. She kept going back and forth with me and directed for me to leave the store. I would need to call customer service. I left and called customer service. I was on hold for about 5 mins. then the call was picked up and disconnected. I tried to call back and received a message that they were closed for the day. Smdh! They don’t have to worry about me giving my business to them any further because it will not happen.

I had bought a hair product and used it very little, because it wasn't working on my hair. The last time I was there, the manager said that if I didn't like the product, to bring it back and they will refund. I brought it back and the rep was very rude and said that they wouldn't take it back. The manager said that the product was old, but I had only had it 2 weeks and used very little of it. Every time I'm in that store, they are very rude to me and I can't understand that!

I have ordered from Sally Beauty online 3 times, and all three times, I have had horrible service! I'm done giving these people my money. The last time I ordered, I got a completely different item that cost three times less than what I really ordered. When I called to tell them this, they told me it would take a week after they received the wrong item they gave me for me to get my money back! Don't order from them, unless you want to deal with morons, sucky service and a good migraine!

To start, I was not greeted by the two employees in the Cedar Hill location (store #01916). No one offered assistance while I searched for items. One item in particular that I was looking for was blocked by one of the employees unloading a basket and she refused to move the basket out of courtesy, which then I was forced to ask her to move. I was in the store 20 minutes before I had to ask for assistance. The item I needed was out of stock on the shelf. I then asked when they would be placing it on the shelf. The employee responded with "We just got our shipment in," which was late. As a good customer service representative she could have offered to open the box while I was in the store. Instead, I had to ask, "What time will you open the box?" and she told me to come back in an hour.

After talking to a Sally's consultant about a light brown or dark blonde hair dye, we decided on a light brown dye. I got home and dyed my hair, only later to find out it was a dark, dark brown. My hair looks black and I have a dance coming up. My dress is black and my skin looks so washed out. It also made my wavy hair stick straight. I hate my hair now.

I live 2 minutes away from the Sally Beauty Supply store in Burbank, IL. Since Wella has changed their packaging, they have stopped ordering the T28 hair toner. I thought at first that Wella discontinued the product until I drove to the Sally Beauty Supply store in Countryside, IL (about 20 minutes away) and they carried the product. I told the manager about my situation and how I drove there from Burbank. She said my store should be able to order the product for me. Today I called and spoke to the store and of course, they don't have the product. I spoke to the ignorant manager and ended up complaining to corporate. They are now going to order the product, but they can sell it to someone else because I will never step foot in that nasty store and be treated the way I was treated today. I hope that store goes out of business!

It was over Memorial Day weekend my father had just passed away. I went to Parmatown Beauty Supply and asked to use the restroom. I was purchasing products, and then I asked the girls working there to please let me use the bathroom. She said they did not have one. I asked her where do you go and she said we have an employee bathroom, that there was a restroom a few door down in a restaurant. I told her I need to go now and that I was patronizing Sally’s, not the restaurant. And I know in Ohio we have to have a bathroom for customers. I feel humiliated that I had to say would like me to use your floor and you will have to clean it up because she told me it is Sally’s policy not to let customers use the bathroom. What in the world is wrong if customers cannot use your bathroom? Please reply to this or I will go to Better Business. Thank you.

I have been using ''Proclaim'' since 7 years already. Now for some reason, it's been the fourth time I went to store in New London and the employee, one of the girls (Roby), told me I can find it at Norwich which is not close to me. What sense would that make to buy my shampoo and other Proclaim products in New London store, and drive on the opposite side to get the perm? Please bring Proclaim perm back to the store. Please, I'm not the only one who's mad about that.

I was falsely accused of theft and embarrassed by store manager in front of my family. My friends and I were window shopping while my husband and step son got a hair cut. We entered three stores, Sally’s being the second one. As we came out of the third store, a police officer came and asked to search my belongings as well as my friends’. I offered my vehicle to be searched as well to prove I didn't take anything. Humiliated and embarrassed, I sat there with my family and friends while the manager still insisted I took this item!

My husband and kids went to Sally's today at 3:30 pm at Campbell and Irvington store with the intent to buy hair clippers, curling iron and dryer. First of all there were 3 girls working. One was on the floor helping a customer and the other two were at register. One of the cashiers who was showing my husband the clippers was acting like if he would run away with them and she followed him to where I was at. She just stood there looking at us, not a trying to assist me in which blow dryer belong to the flat iron that was going to be free (buy blow dryer and get flat iron free). After I asked for her assistance she gave me a bothered look.

I purchased a handheld Gold Hot professional 1,600-watt styler dryer on Friday, 12-11-2009. Upon using it, one of the attachments, which is a comb, kept falling off. I had to resort to my old blow dryer (I have an older version of this blow dryer, which I bought at Sally some 15 years that is still working), except that two of the attachments (combs) are missing some teeth. I decided to purchase this new one to replace my older version - same brand, just a more updated version.