Microsoft Reviews

Ordered a game on December 13, 2014. Received an email December 15 stating package shipped then the following day, received one stating it hadn't. Called Microsoft who told me to call UPS. UPS stated the label was created but they didn't pick up a package. Called Microsoft back & was told it had to be investigated by the Escalations team - somebody would be in touch in 4 days. 2 days later, got an email stating they're investigating. 2 days after that, got another email stating they were investigating why the package hadn't shipped. I responded by asking if they know the package didn't ship, then why can't they just send another package? 3 days later the Escalations team responded with they can't send me another package until the investigation is complete but it was completed and they were working on getting me a promotional code to order the game of my choice. 2 days later, which is now January 6, 2015 I get an email stating that they are still investigating & that they would be in touch with me in 3 days. I will never order again. The customer service is terrible & I don't think anybody has a clue about what's going on.

Extremely frustrated to the point that this is my only online review I have ever done & felt others need to know what to expect from Microsoft these days...I just bought a new computer and had no choice about my operating software apparently other than to order one with Microsoft 8 installed. First of all I cannot stand it compared to Windows seven and previous versions but that is not the issue at hand.

I purchased Microsoft Office - Home and Student for MAC at Best Buy for $140 for my college son as part of a Christmas gift. I tried to enter the PIN KEY to download the Software and continuously got error messages. I got the customer service number on their "MAC" site and called. I waited for 20 minutes and when I got a live person was told I needed to be transferred to the "MAC" group because I called the PC group.

I had/have a problem with my hotmail certificate. I contacted the Microsoft support. Told the first person the problem, she transferred me to a senior technician. He refused to tell me how to fix the problem and instead insisted on taking over my computer. He then downloaded PC clean and claimed I had 175 problems. (I have an extremely good PC maintenance program and an exceptional virus program on my computer) I had even run a root system scan before contacting Microsoft. So I knew the technician was bs'ing. He did nothing to fix the problem but tried to sell me a $249.00 program to clean my computer!!! I hung up on him. Changed my email to gmail and am thinking my next computer will be a Mac.

I am so ANGRY AT MICROSOFT. They took over hotmail and I cannot access anything anymore, not even Skype because the only way I can seem to access it is through microsoft because I set up my skype on my Mic. laptop and now that's the only account I can access it through. It's all confusing and it doesn't make sense to me either but Microsoft is the WORST. they should not of taken over hotmail and RUINED EVERYTHING. I can't sign into anything I HATE HATE HATE it and I miss the simplicity of Hotmail and resetting a password is the WORST NIGHTMARE EVER. They have a horrible set up, totally inconvenient, a nightmare! Totally regret ever using them!

I ordered an Xbox one, kinect, and a game on November 28, 2014. It is now December 24th, 2014, and I have been calling just about everyday to ask why I have not yet received my download code for my game. These codes are typically supposed to arrive within ten days according to the website. I am also wondering what I can do about the fact that the controller I received is broken. An awful man named Lewis from Microsoft support tells me "They'll get back to you eventually". I asked if I could know a timeline for when I can hear back as I have already been waiting for almost one month. His response is "You're not the only person in the world". After asking about my controller he says, "Well it's refurbished" as if that means I should just accept that I paid money for a broken item and there is nothing that can be done. I am so shocked that this horrible level of service is acceptable for such a large and well-known company. AWFUL!

Card bought at Best Buy in December 2014 for $59.99 for Xbox Live Gold 12-month Membership with Grand Theft Auto pictured. At the bottom it says play GTA online (implying that was what I was buying). In very small print it says game not included but it is not clear. THIS IS FALSE ADVERTISING. THEY SHOULD BE PENALIZED. CUSTOMER SERVICE SAYS TO POST COMPLAINT ON THEIR FORUM. I THINK THIS IS MORE EFFECTIVE.

If you want a Microsoft product and think about ordering online, you better cross your fingers and hope they get it right because if not, you have no recourse. I ordered an XBOX One just after Thanksgiving which included a free game. I received shipping information for both the game and the Xbox. The XBOX arrived a few days later, but noticed that the tracking information for the game never updated from "Label Generated" or something like that. The status didn't change over the next several days. After a few days of waiting, I called the customer support number from the original order email. The representative told me that it could take 10 days to ship. I waited 10 days with no change and called again. This time I was told it must be an issue with UPS who hadn't picked up the package. I pushed back because that makes absolutely no sense.

A very simple problem that involved not getting a valid key code for my free Microsoft 365 from a third party vendor turned into a total nightmare. Microsoft recommended that I buy new units from them and return the third party units. Informed them that all of the materials in the package was theirs as they tried to pin the 365 issue on the third party. Long story short; they charged me for new 365 despite the fact that it would be coming with the new units and should have come with the old units. I called customer service to resolve two very simple issues. I needed a name change on the shipping label and a refund on the Microsoft 365 that I was sold. I spoke to no less than nine representatives. The first eight could not resolve either of my issues. With each new rep. I begged "if you cannot resolve the issue, please pass me on to someone that can.” On and on and on. I was on and off (disconnected a few times) the phone for 5 hours. I was finally able to get the 365 charge removed, they told me. To contact UPS and they could take care of the shipping label issue (which they could not).

Just needed to know why I lost my printer after a Microsoft Office download. After 2 hrs all they tried to do is sell me a 259.99 malware fix - very intimidating and rude, trying to scare me into buying this. Come to find out just didn’t have my camera turned on and ran a malware cleanup from my personal tech for free. If this is the kind of support you have then it is horrible!! Here is my id# ** if you would like to look into your terrible service!! Thinking about reporting this to the BBB!!!

I purchased this heavily advertised product from the MS store online. The product was a HP Stream II Computer, and I purchased it as a Christmas present for my wife. Was skeptical, not of HP (have been delighted with their products and I cannot believe with the trouble in computer land, they would trust a retail distribution relationship with MS) but of the evil empire MS store. Item was shipped out of Microsoft Store Ohio, in the original box in a non-padded shipping bag. Can't believe this for openers. UPS delivered it destroyed at my front door. Screen was cracked in five places. Microsoft "customer service" told me they could expedite the case in 24-72 hours if I wanted an exchange, then ship it and it would probably arrive before Christmas.

On Black Friday, I purchased 2 Surface Pro 3 and some accessories online. I chose PayPal to check out and it did not redirect me to PayPal website where I could choose a payment source. I called the support to cancel the order because I never leave a lot of money in that account. After 15 minutes or so and she told me it was done and it would take up to 24 hours to get an email confirmation. While on the phone with her and she created a new purchase order with my credit card. On Saturday (27 hours later), I received 3 emails shipment confirmation, return instructions, cancellation request for that online order at the same time. Again on Sunday (54 hours later), I received 3 more emails for 2nd shipment for the accessories.

The floor staff is friendly and helpful. The tech staff is arrogant and uppity. The Management team has a very abusive attitude and try to bully their customers, particularly the Manager in charge of the tech. department. It's a nightmare every time you booked for a service. Unfortunately I have paid for 2 years service contract. I never knew Microsoft service like that! I always thought they all are very friendly and very helpful because you always heard their friendly beautiful voice over the phone until they open the store in BURNABY, YOU ARE ACTUALLY DEALING WITH A REAL PERSON. WHAT A SURPRISE.

I placed an order on Nov 26, got my order processing number, I also checked my bank and the money was pending. 4 days passed that I never hear anything from them until I finally tried contacting the Microsoft and was directed to sales department. They told me my order was cancelled due to insufficient funds. I told them that it can't be because I have money in that account. So I tried contacting my bank thinking it might be my bank didn't authorized the order but I was told by my bank that the money has been there the whole time and they have been waiting for the Microsoft to get it but they never did. So I called the Microsoft again told them what I was told by my bank. I have screen shots of my bank transaction to prove them and was told that the Escalation team will look at it. I called 4 times telling them I have never gotten a response at all. They keep making me wait 48 hours for the response of Escalation team. My money came back to my account after a week of pending so I called again and customer service assured me again that it is ok if the money came back to my bank because the Escalation team will just repurchase my order and send me the invoice.

It was Thanksgiving 2014 and I ordered 2 laptops online, 1 for me and 1 for my friend. So in both, billing address was my home address but in 1 order, shipping address was my friend's address who lives in another state in USA. Got the tracking number for both of them in 2 days and when I see that both the laptops are coming at my home I contacted Microsoft immediately... And you know what happened?? NOTHING!!! They said as UPS has already got the package, they can't do anything?? They asked me to contact UPS. When I insisted that it is Microsoft who need to resolve it with UPS, they told that they are ESCALATING the issue and I should be contacted in 24 hours. It’s been more than 72 hours and no contact. Of course I tried to contact them several time (almost 8-9 hours wasted in total) and they hear entire story and say that it is escalated and they can’t do anything!!

Hi, I was online with Microsoft for more than 3 hours to see what could be offered to us customers as windows xp was no longer supported. I asked for a free upgrade - didn't happen. And asked for discount and I was told to buy a new computer. These companies make huge changes to their product to later on extort money from their customers. I believe they should offer a free upgrade. I asked for any upgrade as long as it was supported, after long chats and a call to contact center where I was hung up on, and then my first chat I was flushed from, and then a second chat session I was told to go buy a new computer. My computer is very good but is not compatible with windows 8. But is compatible with windows 7 but the Microsoft store does not sell windows 7. So all this to say that the customer service was terrible and they even insulted me at some points in the chat which I have kept for future inquiry if needed. Right now my computer is at risk and Microsoft don't even care unless you fork up 300.00 for new software or new computer. I am wondering if Mac has the same customer service. Very frustrated and disappointed customer.

I ordered Office 365 University for two devices a year and a half ago for my child. I ordered Office 365 Personal last month for my new computer using the same email address. Apparently, this is a huge no-no with Microsoft. My account was automatically forwarded to the escalation support department. There is not a direct number for the escalation support department, and it is against company policy to give out this number. So I have been bounced from the billing department to the technical department to the Microsoft store team and back again to billing- over and over again for a month. My first Office 365 subscription, which was paid in full, has been deactivated, and I can't get it reactivated because no one can help me except the escalation department, which doesn't accept calls. And Microsoft billing department doesn't show a record of the purchase. It's a merry go round that just won't stop, and I still don't have resolution. I'm currently on hold with Microsoft yet again while I write this review. No resolution yet.

If I could give the customer service a Zero, I would. My debit card number was stolen, and several copies of Microsoft Office were fraudulently purchased with my card. I called all of the dealers and they were all able to block my card as reassurance since I already had it canceled with my bank. When I called Microsoft, they told me that I could not shut down my own fraudulently used debit card! It seems to me that Microsoft isn't too worried about the safety of its own programs, let alone the safety of its consumers. Thank God I switched to Apple years ago...

I'm a single mother trying to make ends meet and I lost all my children's photos after a factory reset. I tried everywhere for a cheap tech team that could help so I ended up calling Microsoft and they told me they do have the information I need to correct the problem, but I would have to buy a year worth of tech assistance for $140.00 for a two minute conversation to get my babies photos back... To me does not make sense. I asked if I can pay a cheaper amount for only the info I needed but I was told he couldn't give me any support for a lower cost. I would need to buy the year subscription for my two minutes worth of conversation to help. So I guess all my kids childhood photos are gone for good. Thanks Microsoft for your support.

About a month ago I reconnected my internet to the xbox 360 in order to be able to download updates for a new game I had just bought my son. To my surprise when I logged into my xbox profile on the console I was ask to sign up for xbox live account. Now I've had an xbox live account for over a year so I could not figure out why I would have to sign up for it again, after many failed attempts I decided to call xbox live support. After 4 hours of troubleshooting the issue was fixed although neither myself nor the xbox live support could figure out why I had lost it in the first place. Without even realizing it at the time, I didn't notice that my son's xbox live account didn't have live anymore either till my son went to play his new game.

Over the weekend I ordered a GAEMS G 190 Vanguard from the Microsoft store and ran into some issues. There was a glitch in the website that did not allow for some of my discounts and was processed incorrectly. I immediately called customer service and spent about an hour and a half trying to relay my concerns to someone that appeared to not fully understand English. Eventually I got what I thought was resolution in the form of the first order that I placed, to be cancelled to be re initiated with my discounts. After I got off the phone I noticed that there was two orders pending on my credit card and the same story when I checked my online account. I recalled customer service and spent another long session which includes waiting for them to verify who I am -- in my opinion, should not have to take that long given the fact that I provided my order number and case number. The customer service rep then told me that the reason why I have two orders pending on my credit card and my online account, is due to the fact that the cancellation takes 24 hours to fully complete. They said that under no circumstance will I be charged for two items and shipped two items.

My two years old laptop is getting the blue screen often. I contacted Microsoft, paid for a year of service and started to work with a level 1 technician. After about 4 hours, he updated me that my computer's problem is beyond his ability - thus he will have to schedule for me an appointment with level 2. Level 2 worked on my computer for a few additional hours and couldn't complete the fixing. They Schedule with me an appointment for the next day, but never followed up. I called them the next day and scheduled a third meeting, and again, they never called. I repeated this process 5 more time, with the same outcome. The people at the phone always apologized, and always were very nice, but never connected me directly to the right person, just schedule the next appointment that was not followed. My computer is at the same place that it was before I have called them at the first time.

I paid for their product office 2007 and 2010 then when computer crashes and I try and reinstall said products, they refuse to allow it. Now I buy office 365, punch in product key and all I get is an error has happened and they are deeply sorry, if it continues contact (big joke here) customer service. Try to get to customer service, but my password has been changed to my account again and not by me. 2 hours later I get to their rep., who really does not want to be bothered and makes it very clear he is not here to help me and that he does not care about the thieving by Microsoft.

I had downloaded a trial of Microsoft Publisher 2010 and then bought the key. Well, I got a new computer and when I went to download they no longer had on website. I called them and it took them 45 minutes to verify my owning Publisher and then they told me to go to this one site. It wasn't there. Then they told me I had to pay $149 for help. The new program costs less than that. I asked to speak to a supervisor and they hung up on me.

Signed up for a paid Microsoft professional technical support just in case my wife had issues while I travel. It turned out I had an issue and thought I would use the support. I had some incompatibility issue with a Windows driver software and my vid card and would get a specific error code. I called Microsoft for help and they guy tells me that it isn't something they can work on but the manufacturer of my vid card which has been in my machine since it was new. They said it was not a Windows issue. I called MY paid tech support at McAfee and within 20 minutes of them taking control of my computer found the issue. It was from a WINDOWS UPDATE that had recently occurred. This says a helluva lot about the abilities of Microsoft to troubleshoot. I wasted that money for sure.

Hey Microsoft, when I call and have issues with your online store and I pay good money for stuff, don't tell me you can't do anything about it. I'm sick of these different departments I have to talk to. I paid money for Microsoft's screw up and they won't refund my money until I send the product back. I then bought a digital copy of the same thing because I was under the impression that's what I was doing in the first place. Your customer service is crap. All the reps are nice but not that bright. So I'm sitting here waiting for it to come in the mail so I can wait for it to get shipped back. Then I have to wait 7-14 days to see the money back in my account. I'm patient but everyone has their breaking point. I've never wrote a bad review but today Microsoft really pissed me off. If you can avoid buying anything from the Microsoft store then do so. They won't help you or remedy the situation. They will tell you to wait. Come on Microsoft, at least throw some freebies my way. Therefore I'm not buying anything from the store anymore. I suggest you do the same. Oh and I still haven't gotten to enjoy my product. $130. Thanks Microsoft.

Contacted Microsoft Support several times regarding the following error messages:

My Outlook that I purchased less than a year ago stopped working. I could not email anyone even myself. It took 7 calls to talk to a live person. After an hour on the phone Jose couldn't fix the problem. He then tells me he can't help me because I have to now talk to a Level 2 Tech and he is only a Level 1 Tech. I paid $110 for Outlook that doesn't work and it will cost me $99 to get help from a Level 2 Tech and IF IT CAN BE FIXED it will only be a 30 day warranty. Their product broke in less than a year and I am expected to pay for them to fix it. What a rip-off.

When I purchased my computer 2 years ago, I had no choice but to purchase Windows 8. To bypass all the confusing tiles, I purchased the Start program to give me the Windows 7 look. Now Windows 8.1 was automatically loaded on my computer. This messed up: my internet connection; my "Start" program (is now incompatible); my antivirus software is off. I want to go back to what I had. I have a very tiny business and I don't need this waste of time. I was doing extremely well until Windows 8.1 was shoved down my throat. I do not have Microsoft office or any of their programs because of their constant changes being forced upon me. I use Google docs which serve me extremely well.

I called, explained what I wanted, and was assured Office 365 Home was the answer. After purchasing the software, I had to call tech support repeatedly. At no point did tech support communicate accurate information to me about the software or the return policy.

I have been using Microsoft since DOS 2.0 thru Windows 7, even when Compaq used Compaq versions Operating System, even with UNIX Ultrix for a brief time. When Microsoft was at the base C:\ to Windows 95, the support Group at Microsoft has lost touch with what "support" really stands for. Take Microsoft OFFICE Home and Student 2010, "PURCHASED" hard earned cash, got the "stupid NO DISK" package at Best Buy suggestion, and to date the product key card for a preloaded PC has yet to be activated after two years plus of verbal and written requests. The flop has always been the "MAK" issue, the verbiage I get from vocal support that I am attempting a multiple computer install. No I have a laptop and never installed this package on my CAD workstation, the only other computer in my home. Serious, they even said I did not have account, so basically take a hike. I have had to use Wordsoft to do documents even in Richtext, and Quicken to do Accounting since I cannot access Excel. Yes, Adobe and AutoCAD has replaced Powerpoint. Purchasing the Microsoft Licensed Product has totally failed me. Glad I'm over age 70, or I would really get ticked!

Microsoft has decided to force users to update to Windows 8.1 through the system interface in a way that is tantamount to coercion. The pop-up window takes any keystroke as a yes and immediately downloads. Once done you cannot remove. They eliminate the option to restart without updating. The restart has a clock that you cannot stop or delay. Basically, all your time runs out and the computer restarts - like it or not, want it or not. I DID NOT WANT the update. I am angry that as a consumer all ability to determine what Microsoft does with my private property is beyond my hands. I understand them opting not to support previous versions - however it is my choice whether to update or not. Their tactics are boorish and have pissed off an average American who feels I should not be forced to alter my computer without my full consent. A new law.

I placed an order for two items. Microsoft Shipped only one item and did not send any update on status of shipment for 2nd item. When I called customer service, they asked me to verify account despite providing order# and other account details. They said they would send a code to my email which did not arrive even after 15 minutes of hold. In all, I have spent >2 hours in placing and tracing the my order. Wonder is this how Microsoft treats customers? Most other Companies would send an email updating status of shipment and not have customers chase down shipments.

I don't think my title matters because I've read forums on MS's website re: all the Surface and they seem to have the same issue--overheating (not even doing much or anything will cause it). Anyhow, since I bought it in Jan 2014, I've called in more than a dozen times and have sent it in (this will be) the fourth time. The first two was for overheating issues, the third one was for overheating and slow processor/virus issue, and now, it was hot (but not as bad as the first two), but it was more because they sent me one that was in another language other than English, so I cannot navigate through it.

I canceled a monthly subscription more than a week before the next payment was due, but an early deduction was taken right after my cancellation. I called to have the monies refunded & I was given the run around for roughly 30 minutes. I am highly upset because I was not given the refund & now I had to order a new debit card to avoid such foolish activities in the future.

I bought a laptop in May this year from Microsoft Online Store. It died within 30 days. Hard drive bad. Called MS & they told me I had to go thru ASUS & unfortunately I fell for their assurance that ASUS would make it right. To make a long story short, it was repaired twice. Died the day after I got it back (motherboard and hard drive) needed. I had actual possession of the laptop 46 days, & ASUS wanted to give me a recertified replacement when they couldn't fix mine 3 different times. Spoke with MS several times (6 or 7 times), once promised a refund but I didn't have laptop, ASUS did. Now I have it and MS refuses to call me back. Stay away from both companies. Neither stands behind their products or ones they sell. Now I have a $1000 laptop that doesn't work and MicroSoft keeps assuring me that Level 3 will call me but it has been 3 weeks (I call every week) and I haven't received a return call.

Spent 8 days on phone, online chat, and e-mail with tech support to no avail. I need to do is reset my password. Apparently the reps have no access to accounts and can only send you a link to a form to fill out. Tried several times, called back and was promised next time I would be sent link that would work. It did not. I was given a case number, but every time I called back had to start from scratch. You are not allowed to talk to the actual person in tech support who can make changes, just have to relay issue through a person that has no account access. They kept saying it was the only way they could ensure account security. I could give them every piece of info in my account to include credit card info. Horrible!

I have been using Microsoft Office 2013 365 University shared with a friend for seven months with no problem. Yesterday I could not see my contacts in Outlook to compose a message. I called Microsoft support and spent six hours over two days on the computer with six techs who came on my PC and tried to solve the problem. They could not and tried to blame it on just disconnected from me on chat and left me hanging. But before going they managed to fix Office and Outlook where I could not see it or use it now and have no access to any of my documents, files, personal folders and information I cannot duplicate or replace. Microsoft tried to charge me $149 to fix everything the problem but one person told me it was covered under warranty and would not cost me a thing. They also tried to tell me the problem was with my email provider and my computer which I have not had any problems with most Microsoft support.

"Shopping at Microsoftstore is like buying a 1980 online store. I want to purchase 2 Surface Pro 3 bundle. But I can only buy one at a time and you can't increase the quantity. When I tried to use my credit card to pay for my order it failed. So I used my Paypal account to make the purchase, it didn't give me an option to log into my Paypal account to change my payment method to credit card. It just charged to my Paypal account and took the money off my checking account. So, I called and try to cancel my orders. I was told I have to wait 4-6 hours before I can cancel my order. So I called back 6 hours later then I was told I have to/they need to wait until the tracking number before I can stop the shipping of the packages and now I have to wait for 24-48 hours and call back again to get my refund. Once again, I called back 48 hours later and I see they deducted $3510 off my checking account at the point. Now, I was told there is nothing they can do to get my refund except wait for the escalation team to get back with me. This could take up to 7 business days before I can hear back from them and the floor manager told me "don't worry about it, we will refund your money." Are you kidding me!!!!! Don't worry about it???"

The computer software industry has become extremely competitive. Gone are the days in which Microsoft could assume they had the best computer software products for business. Apple has done a very impressive job of gaining momentum in the business community as an acceptable alternative to Microsoft Windows-based products. Microsoft customer service is perhaps the worst in the industry. Apple Computer on the other hand is known for its excellence in customer service. Microsoft outsources in its customer service demonstrating their lack of commitment to their customer base and the limited importance they place on customer service. Apple Computer on the other hand does not else or sits customer service and in fact provides in-person customer service that is fairly comprehensive through their Genius Bar at most Apple Computer retail stores.

I ordered online the Surface Pro 3 - 256GB / Intel i5 and the Surface Pro Type Cover (Cyan) Thursday, August 21st, 2014. In total $1,399.77. I also paid for 2nd day delivery because I was aware that UPS does not work during weekends and I was not going to be at home from Thursday 21st to Sunday 24th. On Monday 25th back at home before having dinner I checked the status of my order and it said that the package was deliver to my front door Friday, 08/22/2014 at 11:42 A.M. I called UPS and they told to call the sender, Microsoft, because they are the ones that have to start the request and they didn't have to ask for signature to deliver this package. How come? Who picked the package? How could you leave a $1,399.77 in the front door without asking for signature!!

I am sooo tired of trying to verify my email info with Windows 8 because you want me to verify my info yet you wont let me access my info in order to verify it! Really?!? This has been happening for months now! Then I get on a chat to help and this PERSON apparently decided that I wasn't fast enough to respond so he redirected me to start ALL over again!!! This really sucks!!!! I am NOT happy with this. I also try to email my contacts and it tells me that the emails are wrong!? Really? I'm out of here with you're email crap and will change it now! Free obviously doesn't come with service!

It’s been known for years that Microsoft outsources its support for their products in the days before Windows 7 - usually had to wait until about 1am for some clown in India to answer your question assuming you can understand them, and nowadays Microsoft has outsourced Windows Office support to other companies. If you sign up with this clowns just be warned they will call and call and call trying to get you to invest with their service. Oh yeah good luck getting their website.

The day after an update a few years ago both of my computers with Linksys wireless cards malfunctioned. One simply kept booting over and over, the other refused to access wifi anymore. When I called support the person claimed no reports of such were made, (Is not me calling a report?) and then proceeded to try and convince me that both wifi cards just failed at the same time and it was not the update. Last year an update rendered my best computer unbootable, all I would get is "NTLDR not found". Calling support did me no good again. The person again claimed no reports of that happening, and proceeded to try to convince me it was a 'coincidence', (his choice) and one of my raid arrays had failed overnight and the update was not the cause even though the arrays loaded successfully. He was wrong!

By far the worst and most frustrating customer service experience ever! I spoke to a host of "R's" Rain, Richard, Rachael, Ron, and Rebecca. Each having something different to say about my request. I was transferred a total of five times - last transfer I was on hold for 2:33 simply because I ask to speak with a manager. This was very upsetting. Hate to say if Microsoft considers not outsourcing "all" of their business perhaps they would not have as many upset customers.

First call, the tech did some trouble shooting on my computer and then said to call back if it did not finish. It did not and I called back, to get what was told to me as more checking, and again I was to wait and see if fixed. It was not. Another call and now I was online to support 10 hours. Not fixed. I was lied to, I was told by rep he was level 2 and today 8/22 I was told they are sending to level 2... so far not fixed and today I waited 5 hours for call back, no call . I called in again and was told I will get a call in an hour, 5 hours later I called and was told a call back from level 2 would come in 45 min.. being lied to is totally unacceptable, when tech not only told me I was lying, and that the manufacturer, Samsung, had misrepresented the computers ability to have Win 8 as a operating system. Furthermore and that to date, I have spent close to 20 hours waiting, and watching tech online and hoping for a fix. This whole thing started when a perfectly running system received a update and automatically installed update only to reboot to a blue screen.. then to lose the Windows 8.1 that was working and get reset back to 8.0. During all of this it wiped or the tech wiped out two other programs including Office 2013.

I wanted to order a nib for the Surface Pro 3 pen. It took an hour and 15 minutes waiting online for a response, even though I was 8th in the queue. (They said it would take 10 minutes.) When I finally got through, it took another hour, because they wanted the serial number, picture of the pen, apps, etc. and long waits for no apparent reason. There isn't any other way to order the pen nib which wore out after a month of use. Microsoft was more concerned about their product than the customer.

It's possibly over 120 days since I was told I can change my email security, since I had lost my phone and could not receive any information over the phone from Microsoft. Month after month, I keep getting the same results to wait another month.

Office 365 - I unfortunately signed up for this. Cannot work and have been on to Microsoft for two days now!!! I can see why people change to Apple.

I have a Asus Laptop which I haven't used in a while. Well recently, I tried to login to my computer using my email and the password for my Outlook account. The login told me my password was invalid and so I tried it again. This still didn't work so I went to Outlook to change my password for my email account. What I failed to remember is that I set up two verification mode so I got the code to a different email but my cell number was different from the one I originally had.

I purchased a single license Office 365 Home for my new computer on 7/21/14. I didn't want to pay a subscription fee and only have one device and I don't use Access. After the purchase, a download page appeared and I downloaded my program, or so I thought. On 8/6/14, I get a subscription renewal notice (and come to think of it, I did wonder why I had been asked about auto renewal at the time of the purchase). After contacting Microsoft via Chat, I finally figured out that there were two products on the download page: the full, subscription version at the top, where I would see it first, and the product I purchased at the bottom. I had to uninstall the incorrect product and reinstall the correct version, which took time. I feel that placing two products on the account/install page, and the incorrect product at the top where I would notice it first is deceptive and just a way to try to get me to pay multiple time for the use of the programs. It was all resolved in a few hours, but it was a hassle.

I've used Skype since 2006. Now since Skype is owned by Microsoft they are updating To this "Modern Windows" mess. I have to update or I will not be able to use Skype. I try and update and it takes me to the Microsoft Store App in my horrible Windows 8 operating system. I can never get into this app because it says there is an error. It has been this way since I bought this computer new in 2013. So I cannot update Skype at all because of this stupid MS Store app. I decided to contact Microsoft Tech Support Chat. The "Tech" Support expert ended up trying to tell me I had a virus and that if I had the premium service he could fix my problem. Skype is no help either. You cannot contact anyone at Skype. Your only way to get help with those idiots is post your problem in the Skype "community" boards and maybe, just maybe someone will respond. I bought this Dell with Windows 8 installed. I had no other choice. It has been the most unpleasant experience with computers ever. Why they have to take a phone system geared for computers like Skype and turn it into a cell phone type of thing for operating systems that are now geared to be like cell phones (Windows 8) is beyond me. And a "Tech Support" that is obviously BS salesman.

First the problem with Word. I can't both page numbers and footnotes in a document. Add one, the other disappears. As crappy as Windows Millennium and XP were, I never had this problem before. I wanted to post to the Community Help page to see if others had this problem and knew of solutions, but I couldn't recall my password for that. When I tried to reset it their system makes me jump through a bunch of hoops, then cuts me off when I try to the final step! It calls me with one reset code, then tells me to get another one through email. Well, of course I lose the page where you're supposed to enter both numbers the second I check my e-mail and I can't get back in. How did Gates become one of the richest men on Earth with this crap?!

I am the IT manager of my company. We have a subscription of technical support incidents our engineers use to resolve critical issues. Overseas support has always been pathetic and a waste of time until we get some escalations engineer after weeks. Worst part is when the issue gets stuck they tend to close the case for no reason. Then a manager would call asking to fill a good survey. He would say that he will refund this ticket if we give a 9. Umesh ** is one the guys I know of. I am a partner myself so I know how this is linked. What is the use of my subscription if all tickets end up like this.

They keep sending messages, "You Need Backup Now", I have back up. Your pc is about to Crash, Running Slow. They also make a shield with a warning. It's convincing and when I have clicked on it all sorts of things appearing on my menu, so I have go to control panel, and have had to uninstall. They are to blame for my pc running slow. All I do not see why I should purchase items from them. I never did before. Windows microsoft sent a message. They could have been infected last June 2014, this month, also I have not been able to use my pc how I normally would. Also, there was a request to update java update, adobe etc. How many do I need as everything is up to date and my pc is running perfect. I do not want them contacting me again, and I will have uninstall things over and over again. Because of them also I then have problems trusting anything/anyone again, any upgrading should be free.

On 11 July 2014, I purchased Office Home and Business 2013 online via the microsoft store with my credit card. Did not receive the download link. Emailed them and asked for assistance. They asked me for a print screen of the transaction so they can refund me and then I can purchase the product again. I sent the information through and still have not received any response from them. I then phoned them and was cut off 3 times and I was also put on hold for so long I feel that it is unfair for me to pay for the phone calls as the problem is on their side. I still have not received anything from them, and they still have my money. This is absolutely outrageous.... What am I supposed to do now?

I've had several issues with Outlook 2011 for Mac and contacted Microsoft's **, horrible overseas customer service lines. I've wasted several hours on hold and getting transferred to multiple departments. Why? Because their overseas phone departments have no real clue of what's going on and so they just read pre-written copy. After painfully waiting and calling multiple times and finally reaching someone coherent, I have had some issues resolved, but this seems to be a rare thing. Good luck, I hope they change their policies.

I purchased Microsoft office 2010 4 years ago ONLINE from Microsoft. I downloaded the software and installed using the codes sent to me via email to activate. Stored email on computer. Last week I had to do a hard restore on my computer, it did not save old emails and of course ALL the special programs I had on it had to be reinstalled. I got the activation codes for all by contacting the company and having them resent EXCEPT wonderful Microsoft! Their answer was pay another $99.00 and get a new copy. This is totally unacceptable. I paid for Office 2010. Why would they not simply look up my account like the others, verify and resend the codes? Does anyone know of any other software that compares to Office I can use? Had it with companies that feel they have a monopoly on products! Will also write the BBB, truly not legal to block a customer from something they paid for.

We keep having people calling and say that our computer is going to crash and that for $150.00 they will fix it. I am not letting just anyone have access to my information when I have not contacted them myself. I also heard on the news that this is a scam, that Microsoft will not call you. I told the people I am not paying for anything but they keep calling.

I forgot my web site password. I answered the security questions Microsoft Office 365 requires to retrieve and I received an e-mail telling me I didn't provide enough info, which puzzled me because I was accurate. So, I did it again. Same response. Tried a couple more times, as I recall, and was told I tried too many times to retrieve a password. I called tech support and talked to "Austin" from a far away land and was treated to condescension and a not too subtle scam to sell software to resolve the "issues" I had (too many computer errors to retrieve a password, etc.). I told him to stop the spiel. I wasn't interested in buying anything.

Upgraded to 8.1 pro and office 2010 stopped working with Microsoft picture it! 9. All info says this program will not work with 8.1. Thousand of people have used this program for the last 10 years or longer and now MS has placed a block on this program for no other reason than to sell a different program for more money.

I purchase a XP to windows 8 upgrade $128. I talked to numerous people before wiping my computer. A few days after the 30 day return window I finally got the word from Dell that it was not possible with my computer. Microsoft would not refund my worthless product. I have been wondering what the APPLE operating system would be like. I suppose I will soon be finding out. No more microsoft anything for me. I regard them as dishonest and disreputable.

My internet explorer keeps stopping from work. Tried talking to a women online chat at Microsoft and name was Claire. Didn't help at all - end chat without helping me then phone them and was push from one department to other. At the end without any help, they had me staying on the phone for about 40 mins without helping me. I end the call after getting fed up with them. Will not buy anything that has anything to do with Microsoft from today. Everyone should move to apple that may just make these people then understand.

I have a brand new HP laptop & was unable to back up computer with Windows 7 Back up & restore program to an external hard drive. When I contacted Windows support I was told they aren't able to resolve problems with software that comes pre-installed on computers.... Unless I paid for premium service ... then they might be able to help. I initially tried to get help from HP support & they said it was a Windows problem... When I returned to HP, since Windows tech said it was HP configuration of Windows program that was responsible, they also said they might be able to help if I paid them $99.99. So I have a brand new computer that doesn't function as it should... & unless I pay extra for service, neither company will help. This is the height of poor customer support from two major companies.

We have had great difficulty with this system. We bought the computer and then didn't use it for a couple of months as we were in the process of a move. Once we set it up, we had a lot of problems just trying to access email and look at weather. Have not been able to pay a bill or access a game. Today we can't get the password screen to work. We have turned the machine off and on several times, turned power off and it still will not work. Best Buy isn't responsible for anything they sell so we have lost out on $600 for something totally useless. Surely there are enough people not being able to use this program to warrant a class action. No warning was given that the product did not work.

I called Microsoft about a problem with Windows 7. I paid $150 for 1 year of support. The fixes that they implemented did not work. I called back and Microsoft said that they were escalating the issue to their Tier 2 support and someone would call me back. No one did. I called back on three different occasions and each time, I was told someone would call me back. No one EVER did. The company produces Crappy Products and has even worse Technical support if you can believe it. My advice, buy a MAC.

I don't care for MS new system. Programs are too hard to find. I am unable to manage things on my own laptop. I feel as if MS has pirated my laptop. There are tons of apps for sale that I have no interest in and cannot get rid of! The last update MS decided to change the name and password of my laptop to my email and email password. I have been working on getting my addresses to another email because I am sick of all the personal advertising when MS allows their advertisers to use my personal information! I didn't want my laptop changed! MS has done something so I cannot access MS email accounts on Chrome or Firefox correctly. And I also have 2 separate MSN email accounts. I cannot access them both through different windows anymore. I have to constantly sign in and out! I don't think they are making their software easier to use. I believe they are simply attempting to sell more. I will be looking at other systems in the near future.

Microsoft, their harassment locking my email account, I go to sign on and they pop up a screen overprotective and insist that a security code be entered. I don't have a code, never have. I was on email chat to several different people, amazing how many didn't seem to know what overprotective screen was much less how to assist me. I was told I had to set up another email, I had to use another browser. I spoke to Arjo who hung up on me, I spoke to Jobelle and also hung up on me, after these 2 I quit writing down the names. This is nothing short of criminal, Microsoft has no right to play god and hassle me about logging on to my email. This is exactly why people go postal.

I contacted someone from Microsoft tech support to fix my internet explorer. I believe the person was from India and accessed my computer and ended up putting a Trojan horse virus on it. The next day when I contacted Microsoft, they wanted to charge me to take it off. Any recommendations for punitive action?

Microsoft discontinued support for XP so that they could once again steal more money from the people who support them and their phony operation and so I was foolish enough to buy Windows 7 Ultimate - big mistake. I installed the new software and with that the headaches began. I called Microsoft several times, got hung up on. They tried to make me pay for support for a brand new operating system. They tried to blame my ISP for the fact that IE11 would not load pages. Then when I told them that I was also running XP PRO on several other systems that I have and that it was no problem to load the internet with XP, they didn't know what to say. I Call them again today due the fact I can't get their web browser to stream any of the videos on Yahoo.ca. Their answer was that it is a paid support issue. It's not enough that it cost me over $250.00 for the OS. Now they want to take even more money from me because their software seems to be set up to fail in the first place. I have used Microsoft for many years and have always thought of them as less than one would expect; I would now have to say they're not at all an honorable company! CAN YOU SAY LINUX? DISGUSTED.

The battle between Google and Microsoft is causing long time MS customers to rethink their choices. As a summary of the situation... I added a one-year subscription for an Office 365 account to ensure continuity of service. I also provided my credit card. Microsoft then billed me twice and when I pointed out the problem, you unilaterally cancelled my subscription (I said not to). This urgent matter is causing an undue work on my side after you promised one year of continuous service. I pointed out several time that I did not want any disruption in services (that's why I added my credit card for annual renewal) but I simply received a note that "This subscription has been cancelled", and instructions on how to start all over. All I want is to go back to the state last week and they can keep the extra $99 charge. Microsoft is unfairly using its size to get results unfairly.

I bought a Surface Pro 2 with 256 gb late last October in Hong Kong from a Microsoft Retailer called Fortress (Fry's or Best Buy equivalent) with additional 2 years warranty on top of Microsoft's 1 year manufacturer's warranty. Had a great time using it while it worked. I went through the bad firmware in November with intermittent shut downs, weird battery readings, and cpu heating up for no reason which was quite an annoyance so I minimized usage for over a month until a new firmware was released in January 2014. I think I am a pretty patient as most would have returned the unit but I really wanted to like the product. Come February I noticed an unusually bad flickering

Yesterday for no reason I received a message from Microsoft claiming there was some suspicious activity on my e-mail account. I have been given no proof or explanation of this. But as a result, I am unable to go into my account to change my password or any update any information. The phone number listed on my account is not current. I recently got a new phone number and had not yet updated it on my e-mail account. Therefore, I was not able to receive the text of a code to enter to show that I am me. And furthermore, I can't get into my account. Because of this, I am also not able to check my e-mail on my cell phone.

Several weeks ago, email from two domains started showing up in my Junk Mail Folder in Outlook 2011 for Mac. These were on my live.com (Microsoft) email account. I did the following: a) On Live.com, added the domain names as "safe." b) In Outlook, added the domain names as "safe." c) In Outlook, highlighted the email and clicked on the command, "Not Junk."

I was unable to sign onto my internet. I called my internet provider, had to unplug my computer twice, had them send a signal twice. Went through trying to get my computer to fix it. Then had to go through the time to go back and have the information removed via going back to a previous date and reload the computer. This took me all morning. I have tried to let Microsoft know there is a potential problem with this latest update and I will no longer allow automatic updates because I am now afraid of this happening again.

I purchased a Microsoft Surface Pro 2 tablet from Harvey Norman last December. In March, the machine wouldn't turn on. After three weeks of waiting, Microsoft finally replaced the machine. All of my data and my applications were lost. It took an entire day to reconstruct everything on the new machine. Yesterday it happened again. The machine won't turn on. Microsoft expects I'm going to go through the same process all over again. This is the worst piece of garbage I've ever purchased. I am outraged I can't get back the $1300 I paid for this totally useless piece of crap.

I purchased an HP laptop in 2010 which came with a license for Microsoft office for home use. I recently purchased a new laptop and wanted to load my Microsoft office. The key would not activate. I called Microsoft support who stated my license expired. I had to pay $99.99 to renew and use what I already paid for. I refuse. I have never been informed that a license key would expire. I filed a complaint with the BBB which stated Microsoft doesn't respond to BBB complaints. Microsoft is so arrogant they don't even work with the BBB. I will not buy a new license to use what I already bought and paid for prior. I do not wish to upgrade to office 2013. I will file a complaint with Consumer Affairs and my local Attorney General until this is resolved. It is time to stop the arrogant monopoly of Microsoft.

I have ordered a XBOX One from the Microsoft online store. MS shipped it damaged both inside and out. Even the box seal has been compromised. I have called MS customer support and tried online chat to ask to get the problem resolved and both of them said I need to resolve it through the carrier since shipping and mishandling of the product is not their responsibility. I got pissed. This is not even close to 1/100th of service I would typically get from Amazon. I have called again and asked the customer support person to explain why I have to suffer due to mishaps from MS. The lady on the call gave me a long silent treatment. WHAT THE ** is this, I thought.

After a year and a half of using Microsoft Office 2010, I'm unable to use it. Tech support is conveniently telling me my version is pirated. Interesting, I did not have a problem until recent March 2014 Windows 8.1 update. Not until after I told tech support that I did not buy this product directly from them, but online, did they then say it was "a pirated version." Not until I told them the problem did not occur until after they (Microsoft) updated Windows 8.1 in March 2014 did they then conveniently say "During the upgrade, we detected your version was pirated." If this were true, why do they require registration/activation in the first place? I had to do this when I purchased this product and loaded it onto my Windows 7 OS over a year and a half ago. Why didn't they tell me then it was pirated?! Why didn't they tell me after I upgraded to Windows 8 and registered and activated it that my Office was a pirated version at that time?

Windows customer support was rude, unhelpful and hung up on twice. When I got to a supervisor she said my brand new computer with my brand new Windows 8.1 was out of warranty and I would have to call Lenovo or pay them $99 to make the printer work. The printer company said they could not help with Windows 8.1 and to call Microsoft. Microsoft support was the worst I have ever experience and I will no longer purchase any Windows product and only stay with MAC. Windows 8.1 is hard to use and understand and then when you ask for help they try and charge for a brand new product no one knows how to use.

This morning I was trying to purchase Microsoft Office for our employees. The website was a little confusing and I ended up purchasing Office 365 Small Business. After paying and reviewing my order, I realized it was NOT what I wanted. I finally found the support phone number and called and spoke to Roxanne. I did not have to wait very long to be connected. Roxanne was very kind and patient and helped me cancel my account to ensure I would not be billed for my wrong purchase. She even walked me through the site to show me which product I was actually trying to purchase -- Office Pro Plus.

Microsoft is fully complicit in supporting fraudulent online "service" scams. One such is OmniTechSupport which blatantly advertises itself as an official MS associate. Microsoft is aware of this but takes no steps to disassociate themselves with this destructive scam aside from denying any connection with them. Microsoft actually directed me to Vtech Support - a business that sells an extended service plan and then refuses to respond to requests for contact. Further, Microsoft promotes a "free" Windows 8.1 download from the Microsoft Store later revealing that the download is not free.

I logged online to buy a Surface. I noticed my account had my previous married name so I changed it, not thinking anything. Went to find the things I wanted to buy and proceeded to check out. It asked for my email address. It would not process past the shipping address and said they were experiencing technical difficulties. Gave my phone number or chat live option. Figured it would be easier to talk to someone so I called. The man inputted my order. I told him that online it said if I signed up for mobile alerts, I would get a 5% off coupon. Figured I could save more money so I did. I told him since it wasn't working online, if he could try the code. I told him the text message did not say there was limitations. It said that I could use the code for 5% any future order.

I have been using my email address ** since 1996. All my contacts (which includes Banks, Investment Houses & advisers, friends & family) have been using this address. However at around 5th March 2014 when I tried to access my mail, I was taken to another page which wanted me to create a new User Name and Password. This meant that I was unable to access my email account which contained all my saved emails, new emails that had arrived and would have any future emails addressed to my address. There were no explanations given, no contact number nor address given so that I could obtain any reason for this disappearance of my email account. Eventually I managed to access an online chat facility where no explanation was given but advised to create a new email address under Outlook.com which I did.

In all fairness, they cant control piracy of their products, so all consumers are paying the price. Once you input the product key for registering your Office Software, you then get a message when you click on "help" or "about" (version pending) saying the product license number and your name, company, etc... that shows it's been registered.

Mar. 8, 2014 - I had a problem with Outlook 2010 where the incoming emails were going to the outbox instead of the inbox. I called Microsoft, and of course all the customer service operators were foreign and hard to understand. However, I told him my problem and he checked to see if he could help me but only came up with the $80 one time repair or $250 for lifetime. I was out of warranty, but I know he could have solved it in 30 seconds or less, but he didn't. Just wanted to sell me the service policy. I went online with my problem and I was able to fix it in 1 minute. All I had to do is bring up rules/alerts and there was my problem. Somehow the outbox was listed in the rules for "When emails come in they go to" and I entered inbox in place of outbox. They could have told me that but they didn't. I am not happy for that response. Just list a problem on Google and you get 1,000,000 responses to that problem. God bless Google.

I bought a Surface from the Microsoft store. It was defective, right out of the box, only half of the screen would turn on. I contact customer service, and the only thing they can do, is take the report and someone else contacts you between 24-48 hrs or in my case 72 hrs. Once they contact you and asked you to return the product, you have to wait another 2 days for Microsoft to process your claim (in addition to the time it takes for UPS ground delivery) by then close to a week and half later. I find out that they made a mistake and a refund was issue to my account instead of an exchange. If I wanted a tablet, I would have to purchase a new one all over again. Honestly I'm glad I got my money back. I feel Microsoft is incapable of delivering quality products.

It seems that there are countless issues with people not receiving their 20GB free OneDrive storage after purchasing an Office 365 subscription. I am one of those people and no matter how hard I try and no matter who I speak to, I cannot get this problem resolved. Using the live chat support I have spent several hours running around in circles from one agent to the other. Each session starts with the usual stock statements and questions which not only point out the obvious, but also show that they are not reading the notes of the previous encounter with one of their colleagues.

Microsoft has repeatedly changed my settings on multiple computers I own. I didn't think it was them at first. I thought I'd been hacked. But after hundreds of dollars later I finally found out that it was a program that Windows has built-in all their software. That's why Norton and the other protection software I bought had no effect. But the Microsoft certified tech I paid to get on remotely and deal with anything I could happen to get into. This is a yearly contract. This is the point I can't believe. The problems started just as fast. My new computer changed my administrator rights, locked out anything it couldn't have complete control of, changed the Bios settings for boot up. All the while nobody knows how it is happening (I'm told).

Microsoft Store- Please improve your customer service. I purchased a laptop from your online store on 21st January, 2014 more than a month back. It stopped booting up in just three days of purchase. Since it was an HP product I chose to call them up for tech support. They helped me and sent me a new charger assuming that the charger would be the fault. While the new charger arrived, my laptop still didn't work and I had to call them back and this time they directed me to you guys. Your phone lines were always busy for the first 2 days I tried calling after which I resorted to online chat help.

Could not get to actually talk to anyone via phone call to them - automated voices and then the call cancelled. Onto website 'help' where two Microsoft advisors communicated by text - by now becoming extremely frustrated - only want to reset my password. Then advisor cut the chat while I was still trying to 'chat'.

I purchased a 2011 version of Word and a support service contract, Office 365 Home Premium, in November 2013 for $99.99. I called twice for help. Each time I was shunted from person to person. Most could barely speak English. None had a clue to help solve anything. They repeated the same basic questions. My time & money were wasted and stolen. No one in Microsoft cared to make anything right. They are thieves.

Before 5 Feb 2014, had a perfectly fine Home and Business Office 2013 running from the Installation Disk I bought locally. Then tried to download an add-on gloriously touted by MS called "Business Contact Manager." After this add-on application failed to install successfully, the MS Australia support staff and engineers took over (based in Philippines). What a mistake!!! All Hell Broke Loose! Over the following 10 days over six different "Support Engineers" attempted to uninstall and re-install the BCM, using every possible mix-and-match combination. With 7th or 8th install of BCM their procedures somehow damaged the Office program and/or the registry of my machine so that Outlook no longer opens up at all (but I do get Task Reminders popping up, totally useless).

Purchased a new Surface tablet as a gift for my wife and upon first attempt notice that battery was dead and would not charge, unit would only run about 15 minutes unless plugged in. After waiting hours for a Microsoft tech and spending over 2 hours working with him, he determined unit was defective and would have to be replaced. I reminded this unit was brand new and asked if it would be replaced with a new or refurbished. His answer was "they will see it's brand new and doubt they would send a used one to replace it". Well, I believed him until replacement arrived in a padded envelope in a brown box. It may have been refurbished but it did not work. Again, had to wait on phone for a tech rep to assist in getting it to work.

I am having trouble with Microsoft. I would like to change my administrator e-mail address. I can't find administrator on the "settings" even though the instructions tell you to go to settings and then administrator. There is no such "button" to click. I have been messing it for hours. When I called and asked to get help, I was told I had to pay a fee. They are a call center in India with non-English speaking customer service agents.

I'm a UK resident with an internet account with BT Internet (they are a partner of Yahoo), and recently I was hacked by someone in Nigeria, who went on to steal all my personal information (emails, contacts, etc) by forwarding this info to a Live.com address that they had set up to facilitate this hack. I managed to resolve the issue of removing the POP forwarding that the attacker had set up, but the hacker had already started sending out scam emails in my name.

Uploaded update from Microsoft of Windows 8.1. Received e-mail from them to click on link to verify my email address but unable to access their site - not a problem with my server as can access internet for other areas. Windows 8.1 is rubbish! Cannot set Bing on apps as my homepage. Keep getting Babylon as homepage. Laptop running slower - plenty of RAM/hard disk space on my laptop. Cannot see start button which I was led to believe was going to be put on Windows 8.1. My next laptop will be a Mac!

I own the Office including pPowerpoint. When i attempted to broadcast a Powerpoint presentation using the Share button, followed by Broadcast, followed by use the Powerpoint broadcast services, I was unable to connect. I repeatedly got the message saying there was no network connection although there was nothing wrong with my WIFI connection - my other services (non-Microsoft) were working well. I tried to contact the technical support phone number and got agents in both India and the Philippines, each of which claimed that he or she wasn't in the correct department for it. They each put me on hold for upwards of a half hour at which point I was either disconnected by Microsoft or I myself finally hung up because I realized it was a boondoggle. \

The updates were working fine until the system downloaded 81 important updates and 2 optional ones then it quit working. Microsoft has been dangling Windows 8.1 for free but won't actually allow a download to be completed for the 8.1 version of Windows. It is as if Microsoft is trying to create a frustration that will cause people to go buy the 8.1 version of Windows and frankly speaking, after having to buy a new computer and software I do not have the money to buy the 8.1 version of Windows. This upgrade, if it is free needs to be a free download from the Microsoft website and it needs to be downloadable so we can save it to our desktops and run it to upgrade if indeed the intent of Microsoft is to make it available to Windows 8 customers for free.

My saga started with a gift card, which I initially thought was a good thing. Selected a product but they do not accept them online, only in the retail stores. The nearest store is 1.5 hours away so I tried calling to see if they have it in stock. All of the local calls are directed to the national call center number before anyone answers. I talked to 5 customer service agents on the phone and 1 through online chat. Most said they couldn't provide me with a working number or connect me to the local store, and those that said they could disconnected me in the process.

We purchased an Xbox One for our son for Christmas. Less than 3 weeks ago. On Sunday evening when we tried to play it, it wouldn't work. We immediately called GameStop who referred us to Microsoft. I spent an hour holding/speaking with technical support trying to test it. They concluded that it was in fact broken and that we needed to send the faulty console back to them... I was absolutely shocked! We asked if we could bring it in to the store to exchange for a new one and they said NO.

I would give the payment process no stars if I could. There are several reasons which I will now state. First off, the main reason I am so dissatisfied is once you put any card information on your Microsoft account, it is on there for the rest of all eternity. You do not have the option of removing it by any means on your own, so now your bank account information is online. Now I have had problems with having my card saved online like this before, so maybe it makes me more angry than most, but the fact that there is not even an option to take the information off makes me highly dissatisfied.

Bought a Surface 2 for my son for Christmas. Did not realize that it did not have the capability to play my son's favorite game - Minecraft. This was a deal breaker, and I needed to return. Poor experience with customer service. Main customer service call center is located in the Philippines. I understand that they are trying to save some money, but more quality control needs to occur with call center reps. They speak pretty good English, but they do not comprehend everything that is said well. This makes service calls very long and frustrating. Be prepared to repeat yourself many times over. I agree with other reviews that calls are frequently dropped, phone calls are not returned, and reps seem to be very limited in what they can fix. My experience was that you will not receive notification if a problem occurs; it will be up to you to call when promised times have passed. Still waiting to get my product returned. Get ready to invest much time in getting issues resolved! Very disappointing that such a large company justifies saving a few dollars by providing sub-par customer service.

My laptop was infected by a Rootkit virus and none of the restore methods worked so I called them. They recommended that I allow them to remotely remove the virus through a $100 paid service. They recommended that I use their free Windows Defender but said that it doesn't protect against infected USB drives. So my complaint is that they recommend you use a vulnerable antivirus then make money when you get get infected. The woman hung up when told her this was an unethical business practice. I also didn't appreciate waiting one hour on hold before I gave up and decided to call another day. I am seriously looking at cloud alternatives to Microsoft. This just isn't worth it.

I pre-ordered the XBOX One bundle from the microsoft.com and next day I went to cancel the order. It appears that I can't cancel the order online so I had to call Microsoft Support to cancel. The order had not yet shipped but was told that they will cancel the order but I would still receive it and had to return it for my refund. So my credit card was charged in full. I received the order and promptly returned all the items and got a partial refund.

This is a very negative review of Microsoft Store and is not intended to reflect dissatisfaction with Microsoft products. I do not recommend anyone use the online Microsoft Store. Not only are many of their people very poorly trained and informed, but they deny your Tier 3 complaints no matter the circumstances. You will never feel satisfied if an order goes wrong. They make no effort to correct their mistakes, which are many, and they are dishonest. I had 6 interactions with 11 different people in an effort to correct their error. Each time, they took down my phone and email information. I never heard back from anyone to know they had "kicked back" the complaint, dismissing it, saying there is nothing they can do.

Contacted live chat at Microsoft store. Purchased a Nokia Lumia 2520 Dec. 6. I did not want a contract so it was not available for the free keyboard. Need a case, power keyboard, asked people from Microsoft who said they wanted to help. After 3 disconnects and two transfers, did not help. The "chat" agents are not trained, they do not know their products. They reply with pre-written scripts intended to move you along. The question is why would they want to ruin their good name or" brand". Microsoft is just "Soft".

I had recently bought a Microsoft Surface from Microsoft's website. The tablet was on sale and selling very fast. I went and bought the tablet from Microsoft and used PayPal to pay for it. Soon after, I got an email saying my order was placed. After about 2 and a half weeks of waiting for the tablet, I called to see why my tablet never came in. I talked to person after person and kept getting disconnected and each person said they would call me back, but of course did not and I had to do the process over about 4 times. My case went to corporate for review because they claimed my order was never placed and wanted me to buy the same tablet for $150 more! Over a few days, I spent a total of 5hrs on the phone and I never got an answer to whether I could get the tablet for the sale price or not. Microsoft has terrible customer service and hire people who can not speak clear English! I will never buy anything from their website again..

I recently visited a Microsoft store in the middle of Roosevelt Field Mall in Long Island and had a experience that was so bad I had to let others know about it. This Microsoft representative, his name is Moises, was extremely rude and ignorant about the products on display. I have a Lumia 1520 and none of the questions I asked him was answered with any certainty. Coming from the Samsung Note I am experiencing some amount of setbacks in terms of software operations. For example it appear as if apps only can be stored to the phones' memory. This is a major setback for me. Microsoft need to pay more attention to what customers want and put efficient and knowledgeable people to handle their customers' questions.

I bought a new HP laptop with Windows 8. It updates and configures on a restart but it reverts back without any changes. It lists all updates as failures. When the system is left for a while it goes to a window that says "Go to settings and activate Windows". I go there and it says it cannot activate at this time and to try at another time. Always! On the laptop it says to find the product key inside of the battery compartment but it is not there. Of course I couldn't check for it at the store, besides my old laptop had it clearly on the bottom of the case. I have just begun! I would never buy Win 8. I would buy a good used Win 7 until there are none to find before I would go the Win 8 route. Several processors I use to use are no longer supported in 8 unless you buy them.

Black Fridays is the time for deals and buying among the consumer world. Right. My Wife spend hours trying to buy a computer for our daughter only to be pushed out of the website and to have to make numerous attempts to make one simple purchase. Well 5 hours later, she got it approved through the system... or so we thought. No confirmation number ever sent, but yet another 2 hours in the morning to resolve this issue, only to be screwed again.. Yes, shall I say "your order will be fine and everything is handled." Guess what, no so.. Yes another 5 more hours only to be hung up on, lied to, pushed aside, sent to every country in the world for representation of their customer services, and in the end, we see you tried to complete everything during the right period but we won't honor your pricing or help you out. But you can buy another product and we will be gracious enough to give you free shipping and, Oh Yeah, 10% off.. These people and this company is a joke...

In a nutshell, I ordered an Xbox One on Microsoft online store. I had to also order 2 games and a 12-month membership to Xbox live. I immediately realized that the charges went through twice on PAYPAL. I IMMEDIATELY contacted BOTH PayPal and Microsoft. To make a long story short (I am so drained fighting with both companies for the past week), my ENTIRE bank account was drained with UNAUTHORIZED charges. I was charged $1470.30 despite repeated attempts to DISPUTE this. I trusted PayPal when they guaranteed me that the charges would not go through. I believed Microsoft when they too promised me my orders were cancelled. But every time I went on PayPal, the charges were still there.

DO NOT BUY FROM HERE. Their website and customer service are so lacking I spent over 10 hours on the site and phone but still did not end up with the tablet I wanted. Their customer service representatives have no accountability and lack basic training. I was hung up on twice, misquoted prices and they messed up the transaction so many times four different credit cards were locked out. They told me they would call me back within two hours to resolve my issue. I never received that call. I am so completely disgusted that I decided to get an entirely different tablet just to avoid future dealings with them.

Microsoft got me again. I'm exasperated. What these people get away with is absolutely amazing. I've been down the update and corrupt road with them so many times, most especially with their Word document corruption, so I chose not to install any of their word processing software on my computer this time around, but accidentally opened Microsoft Office 2010 one day, and the rest is history. Including weeks of research which was deleted from my documents.

My name is Onochie from New York. I tried placing a pre order for the Call of Duty Ghost. However, my order didn't go through because my credit card was said to have been denied although I had more than enough funds in my account. III called customer service who then advised me to call my bank to fix the problem because (bank of America frequently did that), it's never happened to me since I've been with them. I was then asked to reorder the item after all the run around with my bank and Microsoft's costumer service, of which I did. I placed the order and it went through a second time.

Utterly useless. I want my money back. For example: Windows does not recognize **.co.uk???? Windows does not recognize Microsoft Outlook??? Windows does not recognize Windows Media Player??? Refresh and lose all your apps that are not wonderful Windows default. The list is endless. I am stuck with this ** until I can afford a Mac. Shame on you, Bill Gates. Or email me directly to offer me a full refund for a product that contravenes the UK Sale of Goods Act, i.e., Must be of Merchantable Quality.

I'm a student at the University of Minnesota and I really need a new laptop, so I ordered the Surface Pro 2. However, my order didn't go through because my credit card was apparently denied. I thought this was because my card was just put on hold because my bank suspected credit fraud because of an earlier purchase I had made (ironically for the Touch Cover 2). I was told to update my payment method for my purchase through an email. Because I had cleared up my credit card with my bank, I thought it was ok to use again, but when I resubmitted my payment method, I was immediately greeted with an error and was told that my purchase was CANCELLED. I wasn't even given another chance to submit another payment method.

I purchased a complete Windows 7 Ultimate with a Microsoft bar code: ** and with a Product Key: ** and it seems like that I cannot activate this package... WHY? So when I called the help desk I was told that they could not validate this package... Now I asked them for an address that I could send the "Package" back to them. They said I could not have this address. I purchased the Windows 7 Ultimate and broke the seal myself, and installed this software package using the Serial Numbers given me on the Windows 7 Ultimate Software Package and it would not validate. I have tried everything to get this working, (validating) and seems like no one at Microsoft and be of assistance. Give me a shipping address to send this back so that Microsoft can see this Package is REAL and not a Copy.

The same issue that you had happened to my roommate, in regards to Microsoft Office. Fortunately, I got caught by IE before Office got me. Microsoft is accessing people's computers because they installed a check box on Internet Explorer, and the other programs. People do not know that Microsoft added these check boxes. I basically watched my Internet Explorer get slowly demolished by their upgrades. The first thing they took control of was my ability to operate as administrator over IE. They had installed an upgrade inside the 'internet options'.

After having many problems with my computer such as crashing, blue screen and very slow running, I contacted the advert for RegCurePro and paid 30 GBP. I was contacted to a technical adviser who talked through a number of procedures which lasted about half an hour. Eventually I asked him had he actually done anything to speed up my computer and he said he had.

My entire family has had their Microsoft Office software locked up by MS and forced to purchase for a second time in order to continue using documents that were created on three (3) legally purchased software. Shame on you S of B'S, don't you think that you are rich enough without having to hold your loyal customers hostage? I have been unemployed for two years and have been emailing out resumes daily in hopes of finding employment. I had to borrow money just so I could continue sending out my resume. In my opinion, you are worse than Horse Thieves and should all be hanged.

Apparently, I received an update from Microsoft a few days ago. All my old documents created with my old Office 2000 version that I paid for and created for my genealogy files have been converted from a .doc file type to a .Doc file type and since I can't afford to buy the new version of Office, they apparently feel I should no longer have access to them. Moral of the story seems to be if you buy a Microsoft product and Microsoft decides they want you to have a newer version, they will convert them without your consent. It's one thing not to support a product but to alter it on a person's personal computer without their approval is not ok.

I downloaded a trial version of Microsoft Office 365 because I need Excel for a course I am taking. Two days after the free download and while I was typing on a Word document, the screen froze and a window popped up with a moving bar going across the bottom of the window that indicated that there was a problem with the background installation of the document and that the fix would not take long. The advisement also stated that as soon as it was fixed, I would be able to resume my activity with the document.

I have a Microsoft 2010 starter version. For some reason a couple of days ago I couldn't get into most of my documents unless I agree to purchase Office 2010. I looked up customer service number online and called today. It took a long time and a promise to solve the problem for me and help me before the lady (Maris???) told me it was a trial version and I had to purchase the full version. I said I could not afford the full version and I just wanted to be able to use my starter version. She said pretty soon I wouldn't be able to use my version at all anymore, but if it was a matter of money, I could purchase a program called Open Office and she went on to explain how similar it was for $79.99. I did not. I called back again and talked to a guy Verin? I explained how unhappy I was with my previous phone call and trying to be sold a product instead of fixing my problem.

I recently built my own computer. I, being fresh to that sort of thing, was unsure of what kind of Windows to purchase so after sifting through Microsoft's confusing website and completely redundant redirect system (clicking on 4 different things will all take you to the same page that tells you no useful information about the product. But MAN they made sure the "buy" button was easy to find), I was led to purchase Windows 8 for $119.99 (before we get started, I take responsibility for the mistake on which product to purchase. First time navigating their site). Later on, I found out I didn't need that kind of Windows 8 (they sold me a W7->W8 upgrade. I needed OEM Windows 8) I called support.

I am surprised that no one has filed a class action lawsuit against Microsoft for not providing virus protection. If you buy a car and there is something wrong, the dealer fixes it. Microsoft is selling an inherently defective product. Why should I need to pay McAfee $60 per year to fix their defective product? If McAfee can provide a fix for Microsoft's defects, so can Microsoft.

Microsoft Visual C++ Runtime Library "runtime error" - Each time I try to go into Quicken, the following message comes up on the screen: "This app has requested the run time to terminate in an unusual way. Please contact the app's support team for more info." I have no idea what this is all about and have been unable so far to find anyone that can help me. Microsoft does not seem or even try to help.

Two weeks ago I purchased a Sprint HTC 8XT phone directly from Microsoft Store On-Line. Upon receipt we tried to remove the back of the phone, no instructions in the box. Searching on line I found printed instructions from Sprint.com as well as HTC website. We followed the instructions exactly as written. During removal of the back of the phone the LCD cracked and leaked rendering the $400 HTC 8XT unusable. Note the glass screen cover is NOT damaged in any way.

I have recently install Windows 8 but my printer HP Laserjet1007 is not working with Windows 8. Kindly help me and resolve my problem if possible.

I'VE HAD MY COMPUTER FOR FOUR DAYS 4000 ERRORS! How can there be that many errors and nothing is brought to your attention. Now that I know I went to Microsoft's site. They had just what I was looking for after downloading and running their fix it. It wanted me to pay and that was yearly. They don't explain anything. So I went to send them an email but there isn't any posting for this. I want an explanation on why these are occurring and the situation managed. Also I want to set a limit on how many can occur before I'm informed. And at the same time options on how to proceed. They will take me by the hand to get through anything they consider important then abandon you and send you down the path of failure. And it appears to make another buck off the same customer. Greed is their downfall. Now I will educate myself for the sole purpose of removing them from my home.

My wife and I have used PC’s since Microsoft borrowed the Windows idea from Zerox copiers. I recently bought her a new Dell machine with Windows 8 preinstalled. This OS is by far the most unfriendly I have experienced. 3.1, VISTA and Millennium look great in comparison. Dell said they can't help me and Microsoft want to charge me for a Windows 7 OS so I can downgrade. I probably won’t do that - instead will unload the new machine on CL and look for a MAC. Microsoft is unconscionable and I will do everything in my power to avoid them forever.

Microsoft sold me a Signature series computer with Windows 8. It's an Asus Vivo Tab TF810C. What a piece of garbage. I've had it about 6 months and it keeps breaking down. The system with Microsoft Office and 2-year protection plan is well over $1,000.00. The system keeps losing Microsoft Office (they have downloaded it 3 times). Now I am sending it in to Asus (AGAIN) to have the 2nd Atom Processor installed. I contacted Microsoft and they will not reimburse me for the garbage they sold me. When I get my tablet PC back, I am selling it and anything that is Microsoft.

On a Thursday, my email stopped sending. Everything was stuck in our basket. I called Friday and spent an hour on the phone when they decided to send it to a Level 2 technician. They said they would call back between 8-10pm. I waited the entire time. No call. I looked at the email and saw they claimed the number as not valid (they used 5 digits, not 4 in final 4 numbers...hmm). My email would receive, just not send. In the email, they asked me to send them a time window when I could be reached...to an email that can't return or send emails...

My Windows 8 Enterprise Evaluation 32-bit was suddenly broken and I refreshed it. I'm very dissatisfied about Windows 8's Refresh option. Refreshing makes Windows 8 Apps and Desktop Apps break or removed, and it's so different with the first explanation about Refresh option. In that first explanation, only programs that installed from internet is removed, no Windows 8 Apps removed, and also I think Office isn't in the removed list. But after I finished refreshing, I see there are no Desktop apps left, and all Windows 8 Apps that I installed earlier are broken. Until now, I'm still struggling to install the apps again. I really need your help.

I was billed twice for one license of Office from North Ryde. How do I get my money back for the second billing? I have been trying since 20th May 2013. I just get the phone runaround.

My outgoing email stopped working. I tried to send an email but it went into the Outbox and I could not get it to be sent. I tried two more messages and they did not go. I looked in the Microsoft Help folder, found a procedure and tried it. It did not work. It is difficult to follow. One of the instructions is to hit the send/receive notice but there are two and it does not specify which. It is no wonder there are so many problems with Microsoft if they cannot put together a simple set of instructions clearly. They should be called Macromess, which is how I refer to them in my classes. This is not the first time I have had the misfortune of having to ask them for help and never have they done anything that could be construed as helpful. Is there nothing that can be done to hold these fraudsters to account?

I purchased Office Small Business 2007 with Business Contact Manager; it worked great. I upgraded to Office 2010 and had issues. Microsoft remotely went onto computer to fix and it crashed. The gentleman dealing with it was excellent to deal with and they spent 3 days fixing and got the computer up and running. Even though I lost some stuff, they worked hard to get it going but Business Contact Manager was missing. I now tried to download Business Manager from the Microsoft link that states, "You can download Business Contact Manager for Outlook 2010 at no additional cost if both of the following conditions are met: You purchased a copy of Outlook with Business Contact Manager with Microsoft Office 2003, Microsoft Office 2007, or standalone Office Outlook 2007, and You purchased a copy of Microsoft Office Home and Business 2010, Microsoft Office Professional 2010, or standalone edition of Microsoft Outlook; this is the link: **."

My Windows Live email has been cut off by their Outlook department group who has recently taken over. After waiting 5 days for a reply, then having been given a series of bogus links to reset it and then a questionnaire, I was given a suggestion that I should open a new account. The question is when will someone sue these people? I would if I wasn't fund raising at present. If only to be compensated for the loss of six years of hard work labor, i.e., files, contact addresses, investment brochures, contracts franchise business models worth several million Pounds, and some of it irreplaceable. When will these people realize that it is fraudulent practice to give false phone numbers? And their customer service lies are a disgrace. A television documentary report is crucial to bring these people to account!

In the past months, we had big television commercials for Windows 8 in the Netherlands. Since I needed a new computer and the end of XP was near, I decided for Windows 8. That was a big mistake. On 11 May 2013, I tried to burn files to a DVD with the basic Windows 8 software. Since the selected files were too large, I aborted the command. Then, I tried to copy from a DVD to hard disk (with ctrl+C in source and ctrl+V in destination). I encountered the following errors: "Item not found. Could not find this item. This is no longer located in C:\users\username\Appdata\Local\Microsoft\Windows\Burn\Burn." I deleted C:\users\username\Appdata\Local\Microsoft\Windows\Burn\Burn. It did not make a difference. I rebooted the system. It did not make a difference.

We hate the new Windows 8! Had we known it was so horrible, we would never have bought a new computer that had the Windows 8 operating system on it. My husband says it is only good for a boat anchor and it wouldn't even make a good anchor because it has nothing to tie onto. You know the old saying, "If it ain't broke, don't fix it!" Just leave a good thing alone such as Windows 7. Now, we have to pay over $200 to have Windows 7 installed. Right now, it is sitting in the corner while we use the old computer.

Apparently, I need to be connected to the internet to use Microsoft Office 365. Microsoft did not tell me that ahead of time nor did Microsoft explain much of anything. For the first time, I wish I had bought an Apple computer. Microsoft is getting worse and worse.

On April 15, 2013 at 11:30AM, I received a call to my home phone. I was asked if I was (and I can't remember the name) and I said no. I was then asked if my name was what it is and I said yes, and do you have a credit card ending in **? I indeed have this credit card. I was then asked if I had ordered anything from Microsoftstore.com. I said no. Well, someone has used my card and I was told that the order would be cancelled. I then called PNC Bank and explained what had just occurred and cancelled my credit card.

Office 365 stinks in that Microsoft gives you no idea on how to install it. Microsoft gets you so angry you might die of a heart attack.

I bought a new PC online on a friend’s PC because I have no internet. I bought Microsoft Office Professional Plus with DVD. The DVD they sent would not load the software and required to go to internet. I had to buy internet (which I don't want) to get the purchased software. The order included a confirm number to provide online for a download; this did not work. I called Microsoft tech support and got Amondo. Amondo said he would log onto my computer and get me fixed up.

I received an e-mail from Microsoft offering me the chance to upgrade my laptop to Windows 8 for only £25.00. After some thought, I decided to go ahead and purchased the upgrade. The money went through PayPal; there is a PayPal transaction listed so there is a record of the payment that went to Arvento. Approximately 6 weeks after the upgrade, my computer completely crashed - blue screen of death and cannot reset to factory default. I have spoken with Microsoft, Windows, Arvento and Toshiba to no avail.

Last week, I needed help with product key. I contacted the number provided and was given an MS rep. I allowed him to access my laptop so I could oversee what he was doing and he could explain what he was doing. He accessed the admin event program and said because I had over 11,000 events listed, I should pay $249.99 to allow him to fix this problem and I would be able to get my laptop working in top condition for the next 17-18 years. I'm no computer geek but I know no one keeps anything more than 2-3 years nowadays and I told him so. I also told him for that price, I'd put it towards a new laptop instead of paying them $249.99.

For numerous years I have been using Internet Explorer to go online. For the past 2 years, Intenet Explorer has frozen, dropped pages, etc. I had thought that the problem was with my PC, but since I have switched over to Mozilla Firefox, all these problems have gone away. I will not use Microsoft again. Seems to me that such a large and extremely rich company would do their utmost to keep their customers happy. This just isn't so. In the words of "the poet" (me), Microsoft sucks!

Microsoft Office and Student 2010 - I loaded this software on my computer several months ago and when I tried to open it recently, it wouldn't open it and asked if I wanted to purchase it. What do I do now? I have already paid for the software.

I ordered Microsoft Points online and it usually is sent as a download in one hour. I called and they said to wait an hour more. After 5 hours, there were no points to redeem and my money was deducted from my account. I called and they said there was a glitch in the system and I would have to wait 3 to 5 business days for a refund or 2 days for my points. The supervisor only had to say he was sorry. It is not right that they had my money and could not meet their end of the bargain in delivering their product or properly compensate the customer.

I have purchased Win7 Home Premium to numbers online on 30 March 13 and made payment through HDFC Bank. I received mail on 2 April 13 with order number and serial key, but I have not received the original DVD from the company. What to do now? Please help. I have made a call to the toll-free number and mailed at aporders@microsoft.com but no result.

Microsoft Outlook took over Live.com. They lost my Live.com email and refuse to retrieve it and I constantly email me back to find it myself. They have made it a point to make sure no one can actually speak to a person. I have received numerous emails to resolve the problem myself or clock on their community site where customers like me are supposed to resolve their problems and for free.

I have used Microsoft forever. I have almost always used Hotmail. Since the outlook.com took over, I have been blocked out. When I contacted support, they thought it was a joke. I have some testing for a job in there and have been trying to access it for three days. The case number they gave me was useless and they keep telling me I need to wait for another twenty-four hours. Is there a name of anyone in corporate I can contact? I am sending a letter to the corporate office, but that will take some time. Thanks for any help you can offer.

The products "show my PC" and "re-clean of my PC" are products inferior to what they want to force you to buy. Very manipulative and a loss of integrity for the entire company. Very sorry to see this happen... I'm totally disgusted with the whole Microsoft Co. They don't give a ** about anyone. They just want to ship all our jobs overseas and ** the people in the US.

I bought a product key for my Windows Office Home and Students 2013 and it does not work, so please, can you let me know how to make it work? I need a solution as soon as possible.

I was locked out of my Hotmail account by Microsoft. I followed the instructions and provided details as per the questionnaire. I subsequently received an email to my alternative email address from Microsoft informing me that I was successful. The next email from Microsoft I received should have contained a link for me to access my Hotmail account. There was no link, and I have sent emails to Microsoft for help. I have not received any response and do not know what to do. I have given up trying to access my account, but am worried that the account is still 'live' even though I can't get into it. The lack of support from Microsoft demonstrates that they don't care.

It is now 12:55am and I have spent a lovely day with Microsoft. I will admit they have levels of service in place intended to help people. I have 3 toll free numbers and a list of websites that will attest to that. But as they say, the road to hell is paved with good intentions. I have Office Professional Plus and have used it for over a year. The only reason I use Microsoft is because I have used various aspects of their software since 1980. The operating system on my RadioShack office system was developed by Microsoft (Xenix). My first spreadsheet was VisiCalc.

I called and got connected online to a technician to figure out how to change the Skype account that is merged with my Microsoft account. I never got an answer, but all of a sudden the technician asked if he could scan my computer for problems. I agreed. He scanned it with their PC scan program which of course showed problems. Mind you this is a new computer, only used 1 week. I have security programs installed, and I have no problems. This scan claimed I had severe problems and he wanted me to pay $299 to fix these problems. He claimed this was the reason I had a problem with the Skype issue. The 2 has nothing to do with each other, and I believe the scanning is rigged so it shows that your computer is infected. This is absolutely illegal customer entrapment, and this should be stopped.

I ordered a downloaded copy of Office 365. I was unable to install last night and called for support. They called me back at 1:00 AM. I was told that I would get a call from a technician at 2:00. Then at 2:30, they called. The technicians keep doing diagnostics, debugging, restarting - repeatedly uninstalling and reinstalling. It is now 9:30 - I'm still on hold 7 hours later with no hope that this will be resolved. They keep saying they will get a Level 2 Technician, and then they put me back on hold. They said that a technician can call me tomorrow sometime between 10 AM and noon. I don't have every day to sit on hold for total incompetence. It is infuriating and unprofessional.

Please avoid this store! I bought a notebook from online. The process to get any service is long and demands several repetition of your identity information, but there is no service at all after spending time with the agents. Do not choose it from the beginning.

I will make this brief and short. First, I would like to start with a rhetorical question. What is the point of a smart phone if the apps are worthless? Why can't Microsoft get any decent developers for their beautifully crafted phones? Come on, Bill! You've been in the game long enough. Hardware is only half the battle. In my opinion and I believe the entire world of mobile application users, three most important applications for smart phone consumers are: Facebook, Craigslist, and navigation. You fail in every category. That's just to name a few. Have you even used any of these apps? I would be ashamed as a CEO to allow such worthless applications for your beautiful handsets. Because you will not bother to hire any decent developers for your handsets, I am convinced that your arch rival Apple is better in the line of smart phones. Hell, even Android beats your developers by a long shot. Come on, Mr. Gates, you are supposed to be the biggest bad boy on the block. However, your handset shows you do not belong in the smart phone industry. Please correct this issue. Thank you.

I have Office 365 University. The initial product key provided did not work. I called Microsoft Mac support to install. After two days, I was prompted to provide product key and install my product again. I called MS Mac support to resolve the issue. I was told to just re-enter my email and account information and it should not happen again. It has happened five times and three of those times I did not have access to the internet, so I was not able to use my product. I have been back and forth with Microsoft Mac support and I keep getting the runaround and told it will not happen again. If you need to have access to your office documents and you will not have WiFi access 100% of the time, I would not recommend you purchase this product. If you don't mind being without it or you like waiting 30 plus minutes on the phone to resolve the issue, then by all means buy this product at your peril.

I find it disgusting that companies are allowed to force us to buy new computers with OS that have as many problems as my Toshiba Satellite with Windows 8. Issues - I'll see if I can name them:

I'm using Windows 7 Ultimate OS with i5 processor having 4 GB RAM. Still my PC is running so slow that I can't work on it rapidly. Also, the Microsoft updates that are running after I click shut down button are distressing. Why doesn't Microsoft update the PC while we are working on it, making even a use of some amount of processor? I hate it when updates are still running when I turn on the PC again. It ruins my time and work, both.

While trying to fix problems with DirectX, I found a Microsoft partner offering to clean up and fix my computer for free. A simple 5MB software package would fix everything in minutes.

Windows 8 disabled my current antivirus protection. I can now get Windows protection for one year for $200. I feel like I have been raped by a large man. I will change to Apple in the future.

I have had a computer for years and never had any problems navigating the operating systems but I have to say that Windows 8 is just the worst. I don't see myself keeping this system. If I had my way, I would go right back to Windows XP. Just because it is a new system, it doesn't mean it is better and, as far as I am concerned, it is not. You didn't do yourself any favors introducing this. Everyone that I have talked with agrees; it is a terrible system.

I started using PC's when Windows 95 came out many years ago. I have been buying computers of various makes and models since then. However, it's always the software that seems to fail at some point. Almost intentional-like, I've used Windows '95, '98, ME, 2000, Vista and 7, not to mention the X-box and 360 I've owned. I can't even begin to calculate the money spent over time. Yet, I have a friend who only had 2 computers in that time and neither of them ever crashed or froze. He is a Mac user - though it's not as user friendly, it really seems quite stable. I'm done with Microsoft and its faulty software. I think it's time to taste the Apple side of life.

Have any of the software engineers at Microsoft who wrote the latest version of Office realized that not all users have the fastest Internet connection and that not all users have the latest PC's? I have a 1gig ADSL line connection with a fast PC and have been sitting here from 4 o’clock to try and download the Office 365 Home Premium and it’s now 10 pm and it is still not working. One of the riches companies in the world can’t give an installation disk with the product when you purchase it? You now have to buy a license for the product every year, and it now seems that you have to upgrade everything you have, to be able to run Microsoft programs. Well, not all of us earn dollars. This program costs more than what most people here get paid in a week. Has Microsoft forgotten who the most important person in the company is? No, it’s not Bill Gates; it’s me, the user. Why don't Microsoft just say, “Dear user, come lie down here so we can ** you in the ** and charge you for the privilege to do so.” I have been a staunch supporter of original software from the first version of Win 3.11 up to now, the latest, but this will be the last time I ever purchase a Microsoft product.

This is a virtual impossibility. The "help center" is virtually useless and eventually leads you to affiliates who'll try to sign you up for various cleanup, support, keeping your computer up-to-date, and any imaginable thing you could possibly think of for free (but only until you go to use it and then it's a fee-based service?) Too bad IBM wasn't able to get the software program that they actually wanted - not what Gates hadn't even written yet. I consider Gates worse than the so-called robber barons. He is an egotistical monopolist posing as a philanthropist with another of his ilk Warren Buffet. Why not take some of the huge cash stash in the company's cash horde and use it to make his software functions intuitive rather than using it to buy small companies, crush opposition and invent new iterations and similar lousy products?

We own three licenses for Microsoft Office and are unable to use any of them. We purchased the Microsoft Office Home and Student 2010 Family Pack (3 licenses) in spring 2011 for our (now-fried) laptop. We used only one of the Office copies successfully. We had to replace our computer later that year (2011) and purchased a Dell desktop that included Microsoft Office Home and Student 2010. However, we could not activate our purchased program, because we did not have internet access at that time. We recently purchased Microsoft Office Home and Student 2013, and the program will not load onto our computer. I just spent over five hours, count them five on the phone and online, with the Microsoft tech support to no avail. We still have zero word processing capability in our home. This situation is ridiculous.

I purchased a new HP Computer with Win 7 Professional installed on the hard drive. I was instructed to connect the new computer to my old desktop computer, download a file to the old computer that would transfer all of my programs and data to the new computer. After about 1/2 hour all was transferred. I discovered the lack of administrator privileges. I spent about 2 hours on the phone with a Microsoft Tech Support person who could not fix the problem. His fix was to restore the new computer to the original installation date. I then had to re-install many of my programs, some of which would not run under Win 7. I have had lots of problems with Win 7 - incompatible with 2 of my old printers that ran under XP, losing Internet Explorer frequently, etc. Win 7 is a bloated program that is very disappointing.

Microsoft has the worst customer service of any company I know of. I just wasted an hour trying to get help with an issue for my Word 2011 for Mac and I cannot get assistance from anyone there. The last person I talked with said his name is Carlos. The rest of them refuse to give an identification # or reference # when I call in. They are awful at communicating and do not provide assistance, and do not respond to direct questions. I have many friends who work for Microsoft and I feel bad that they represent a company with such poorly designed customer service. I will always choose Apple over any PC/Microsoft product for this reason alone. I am thinking of switching to Pages so I don't have to deal with this inexcusable crap from a company that is established enough to provide 10x better service than they do.

I spoke to 10 different people around the world over 2.5 days to get to the correct technical person! I'm extremely frustrated that these people do not listen. Customer service constantly interrupts and sends you to a person who asks for the same information. Poorest communication I have ever experienced.

I bought a Windows 8 laptop with a DVD player because I wanted to watch DVDs on it, real shocker. Well, Windows 8 laptops, even the ones that come with DVD players, will not actually play DVDs. The only way to actually play them is to download sketchy software or to upgrade to Windows 8 Pro for $70, and after Jan. 31, pay another $20 for the Media Center Pack. This is bait and switch at its absolute worst. Shame on Microsoft and everyone selling their products.

I purchased an original Microsoft Windows 7 Starter from Interface Computer Store, Gaisano Department Store, Iligan City amounting to P1,875.00 six months ago with serial No. ** with product description Win Starter 7 SP1 32-bit English SEA 1pk DSP OE1 611 DVD. I installed it to my personal computer and it's working. After a few months, I formatted my hard disk and reinstalled my Windows 7 starter. Then I activated but it could not activate. My computer desk top flashed that my Windows 7 starter is not genuine. Why did this happen?

I bought online upgrade over a month ago (13 Dec 2012 - WD07377235). My download couldn't start. I kept trying several days. I even posted on their forum but the issue could not be solved. I called the support that got me in touch with their technical person who spent an hour downloading Win 8 remotely on my computer but couldn't do it. He told me to place a DVD order and made me paid extra. I placed a DVD order but even after three weeks, I didn’t receive one. I called the support and they said they'll resend it because my shipment address is a PO Box and they don't ship to PO boxes. They acknowledged that their website/order form doesn't provide this information. Again, after waiting two weeks, nothing delivered.

I am pretty much an illiterate hi-tech retiree. I have an old computer and that's about it, no iPads, iPhones, tablets, etc. I don't understand all of that stuff. Anyway, in October, I saw commercials for the new Surface. I was told it would make a good Christmas gift for a family member. I should pre-order it online to get it in time for holiday. I didn't know how to pre-order so I called them first. While on the phone, I told them it would be for Christmas. I went online to place pre-order and on the order form, I specified it was for Christmas and added a note. I got the Surface 64 with added plan for a total of $850. I got it last week of October and put it away. It was opened on Christmas and found to be lacking. The recipient could not load the apps needed, could not use as intended so I wanted to return it.

I had the worst purchasing experience with Microsoft Store this time. I got a Surface from the local Microsoft store at Indianapolis. I still like the product. However, when I was buying it, they told me their credit card machine is down. They wrote down my card number with the correct total and I signed the form. Two months later when I received my credit card bill, I found that they charged me $200 more on my credit card and the total simply came out of nowhere. Then I started calling 1-877-696-7786 to solve the dispute. However, they told me even with my credit card number, they cannot find my record and there is no way they can even look into this dispute.

I bought Windows 8 after I used a disk sanitizer to erase any trace of viruses left on the previous version. It installed but I can't activate the contraption because I have to have had another version of Windows before that! I'm not paying for 2 versions when I only want one! Other than that, the new features seem like they would have been nice if you were going to reply. No machines!

I have migrated over the past year from Microsoft Office version 2003 to 2010. I believe that your company has moved backwards in terms of development. Functions are no longer intuitive and have become overly complex, and I spend several hours trying to accomplish minor tasks. I am surprised at how your tool bar at the top is overcrowded with style selections. I have been trying to insert dots (...) in my table of contents and find that the help instructions were useless. I keep returning to starting point. I believe that this software is becoming overly techie-oriented and is losing out to the majority of users that want to be able to do basic tasks.

I live in the far north of Canada. We are lucky to have an internet connection. In the meantime, I bought a brand new computer only to find out that Microsoft (Windows) is broken. I tried for two weeks to get my account back, used codes that were texted to my home phone, tried new passwords and new account names, and finally tried to open new account only to find out that Microsoft is broken. So no Facebook, no live messaging, no Hotmail, nothing! To add insult to injury, I and many others were never told this problem began in August of 2012. The new computer is now useless to me. I am horrified that so many bought new computers for Christmas and they too are useless. There is no excuse for any of this. The very least Microsoft could have done was let people know there is a problem. We can't even log on to a Microsoft Forum or the like because our accounts are canceled and/or blocked.

I purchased and installed the Windows 8 upgrade from Windows 7. The new software is incompatible with most products - it screwed up my web browsers and JavaScript. It took hours of my time. When I got to Microsoft Tech Support, they charged me $300 to fix their product's damage to my system! Racketeers!

On October 11, 2012 (over two months ago), I called the Support Team regarding the dreaded blue screen on my Presario desktop. As the desktop was out of warranty, I was eagerly told "we can fix that" and it would be $99.00. I asked, “Are you sure?” I was told, "Yes, we can fix that, guaranteed." I hung up and called back and agreed to have my credit card charged for $99.00. The session on 10/11 lasted a couple of hours and "I was all set". Well, I wasn't all set, just set for the nightmare to come. I made another call on 10/11 and stated I was having the same problems. It, of course, was another technician who also "guaranteed" he could fix it. That lasted a couple more hours. On 10/12, I received 4 emails from Microsoft, each one saying the same thing (“it will be fixed”). Not hearing anything, I called twice on 10/14 and again spent hours on the phone with still another technician. Still no solution and actually worse than when I first called on 10/11.

It is by far the worst telephone shopping experience and customer service ever! My credit card has been charged for an item for a total of $586.09, and still the Microsoft Store is saying that the payment has not gone through, resulting in them still trying to bill my credit card (7 times yesterday). I even had a conference call with one of your store supervisors and Visa, who told them that the item had been approved with an approval number. All your CSR said was, "Well, it didn't go through. We will try it again." So apparently, Visa just quotes approval numbers for the hell of it.

Please do not make the same mistake that I did - ordering from Microsoftstore.com. You will be ok if the product is ok; if there are issues, then your life is screwed. I got a defective Xbox with the installed memory not being recognized. I called up Xbox support the same day and they asked me to contact Microsoft store for replacement. I called them up and they said they are escalating to another level for replacement. The trail went cold at that point. I have made follow-up calls and there was no response, nobody is taking ownership. It’s been a week now and I have a dead Xbox with my kids’ excitement of owning an Xbox draining by the day. I repent not having gone with Amazon (15 mins replacement / return process online) or BestBuy (I could have walked in for replacement). I will never do this mistake again.

Last October 24, 2012, a Microsoft representative agreed to refund $633.64 to me. I had used their "Azure 90-day free trial" and was billed that amount. It has been five weeks now and they kept stalling.

I wasted my entire day trying to activate my apparent gold membership Xbox live voucher, when it kept saying the voucher code didn't exist and the Xbox live website was even worse as well. Fix those bugs in the system. They are reconfirming your reputation as bad software engineers.

Vista mail will not sync with MSN Live mail. Two MSN products that do not work together. I cannot use mail service on my laptop, I have to go into Gmail, Hotmail or service instead of Windows mail server. The mail server cannot accept http and does not sync with Live. Consequence is this MSN windows server is nonfunctional. Garbage. Consequences for me have been disastrous as I was frequently unable to make, notify, receive email from the government, private sector, work and friends. Hours of frustration as well as financial loss, business opportunities lost and fun lost. Total disgust with MSN!

I performed a system recovery in which Microsoft Office was lost. When I tried to re-enter the key, it says it was invalid. I called the support number and was transferred literally 7 times. The last transfer was a 30-minute hold time. It took me ten minutes just to spell out the product key for the tech, phonetically. She actually told me I would need to purchase a software for $99. Obviously, I went off the deep end. Why would I pay for you people to restore a product I already purchased? I have the receipt confirmation and everything. This is the worst customer service I have ever seen or heard of. In the end, she emailed a link to the product key entry page. I already have this link. How hard is it to just fix a simple problem like this, seriously?

I ordered two laptops at night (on two different order numbers mistakenly, because their order confirmation mail did not reach me until the next day. The next morning when their call center opened, I called them to cancel the orders (because they were too expensive). Confirmed. I did not get any email. Next day, I got a call from my CC to verify my purchase (huh?). I said I ordered but should've been cancelled. The CC said it's processed and if I ordered, then I had to contact Microsoft to get a refund. Fair enough. I called Microsoft to check the status. Both laptops were shipped and both were charged to my CC. I told them to just recall the laptops and just refund my money.

I have been a long time user of Microsoft Office since the 2003 version came out. As my computer failed, I was forced to upgrade to Office 2010 and it is a nightmare. If you had never used the product before, it would probably be fine but as a user of versions 2003 and 2007, I must tell you this is the worst piece of software I have ever dealt with in terms of locating functionality that I was using before.

This is a review for the online store (since I couldn't find anywhere else to put it). Avoid at all costs! I really wanted to like the Microsoft Store; they had amazing deals for Xbox video game pre-orders where you would get 1600 MSP and $10 off your next purchase. I pre-ordered over $300 worth of content for the month of October 2012 alone, then after some small troubles with my first pre-order (Borderlands 2), my second pre-order (Fable the Journey) got cancelled for no reason. When I complained to customer support, they could give no reason why they cancelled it, so I cancelled all my orders with them.

I've tried so many times to just get the password to my brother's account. He is the primary account holder in our family pack and he forgot his password. He was only 13 when he created his account and unfortunately, my dad made him the primary. He remembers almost none of his information including his birthday and security question. I just need the password to accept your terms and conditions that changed. My brother accepted it with no problem, but because of some rule, I need to input his password to accept them. We changed internet providers and no longer have access to either of the email accounts provided on the account for they do not exist. So, I'm trying to get one sent to my email.

My son stepped on my laptop that I used, so I got back on my old one. I got back into college and I found out real fast I needed Microsoft Office 2010. My college sent me my order of Microsoft 10, but every time I installed it on my old computer, it would freeze and I wound up having to get my other laptop fixed. So, I got my laptop fixed by a friend of mine and brought it back to me. I tried installing Office & it said the product key was invalid. I got hold of the Microsoft Office folks & they did various things to my computer to see why it was invalid (what does my performance really have to do with an invalid product key?) and then they came back and said there were so many things wrong with my computer and they were going to charge me $150 just for fixing my already-flawless computer! I was only using it a month before my son stepped on it, and I just got the computer back today! So, I told them I wasn't interested. What did they do? They proceeded to take over my computer again and restarted it into Safe mode. I fixed their butts & closed out of the program they were using first chance I got. I'm very angry. I'd rather go out and buy another copy out of my pocket than get a hold of their useless tech support again. They were extremely unprofessional and very immature.

I forgot my password and tried to reset it. Hotmail sent a link to my alternate email, but when I click on the link, it says the link is expired. Then, I re-did the process several times and keep getting the same error message even when I tried the alternate additional information request. What do I do now to get my account back?

I have been unable to access my Windows Live account. It kept saying it is temporarily blocked by Microsoft. I have made numerous calls to MS support, but no one is able to help. They walked me through resetting passwords several times, and I have filled out online support forms as well but still can't access my account. I didn't expect this kind of service and support from Microsoft. I’m extremely disappointed.

I bought a Macbook Air and had heard it was difficult to download Office, so at the Apple store, I tried to purchase Office for Mac. Three things went wrong which resulted in this review. I tried 3 times to log into Microsoft - reset password 3 times, and each time the download Microsoft site refused to accept it. So, I created a new account in order to complete the transaction. I bought the wrong version of Office - there was no warning that what I was purchasing was for Windows. I called the support line - spoke with 3 different people, who transferred me around until after 10 minutes, I was told that the system was too busy and they hung up on me. I decided to buy the MAC version and deal with trying to get a refund for the Windows version later. When I was there, the Chat window popped up - so I told them my problem and asked if they could swap it out. They said no and that I should call the same number that had hung up on me earlier. Why does Microsoft make it so hard for people to just buy what they want and get going? This was distressing and wrecked a perfectly happy Sunday for me.

I bought a new computer on September 17, 2012. I had Microsoft Excel and Word on the old computer. I called to have these programs transferred to my new computer. They ran a program to see if I had any viruses or bad files on it before installing the Excel and Word. I was told that there were lots of corrupted files and they would not install the Excel or Word until I paid $149.99 to clean up the corrupted files. I took the computer back to Best Buy and asked them to recheck this out since the computer was brand new. They found nothing wrong with my computer. Who do I contact at Microsoft to get these programs transferred? Thanking you in advance. At least your images are readable, not like lots of them.

Microsoft's IT department (from India) has been calling me for months claiming that my computer has been sending them "critical error" messages. I do not know the date(s) of these supposed tickets. I have rarely been online from home for at least six months and not at all in the past two months. That is not the problem. The problem is that I don't want (or need, since my computer is functioning fine) their help. They refuse to accept this and have repeatedly called me. At one point, they were calling me 1-3 times a day. They apparently are unwilling to cancel the ticket, or perhaps, they simply don't understand enough English to process the words "stop calling me" and "I don't need your help". I feel as if I am under attack in my own home and have started to take a prescription medication for chest pain. Funny enough, I only seem to need it when they call me. Contacting the IT department is pointless since I have been speaking to them and they refuse to stop calling me and Microsoft does not seem to have another avenue to pursue a resolution. Has anyone had success with this type of problem (ending harassment) by calling the corporate headquarters?

I decided to upgrade my Microsoft Office Home and Student software to 2010. I had 2007 on the computer, but the children use 2010 in school and were more familiar with it. I purchased the 2010 product online at Microsoft and downloaded it satisfactorily. When my children began using the Word product, it was noticed that the spell check was not working. Upon further investigation, I noticed that the language setting was Indonesian. I changed the language setting multiple times but it always returned to Indonesian. I contacted customer support and discussed the issue with Sandeep (customer ID #**). This was on a Wednesday evening. He attempted to work with the language setting several times then suggested the software be downloaded again.