Microsoft Reviews

My wife and I have used PC’s since Microsoft borrowed the Windows idea from Zerox copiers. I recently bought her a new Dell machine with Windows 8 preinstalled. This OS is by far the most unfriendly I have experienced. 3.1, VISTA and Millennium look great in comparison. Dell said they can't help me and Microsoft want to charge me for a Windows 7 OS so I can downgrade. I probably won’t do that - instead will unload the new machine on CL and look for a MAC. Microsoft is unconscionable and I will do everything in my power to avoid them forever.

Microsoft sold me a Signature series computer with Windows 8. It's an Asus Vivo Tab TF810C. What a piece of garbage. I've had it about 6 months and it keeps breaking down. The system with Microsoft Office and 2-year protection plan is well over $1,000.00. The system keeps losing Microsoft Office (they have downloaded it 3 times). Now I am sending it in to Asus (AGAIN) to have the 2nd Atom Processor installed. I contacted Microsoft and they will not reimburse me for the garbage they sold me. When I get my tablet PC back, I am selling it and anything that is Microsoft.

On a Thursday, my email stopped sending. Everything was stuck in our basket. I called Friday and spent an hour on the phone when they decided to send it to a Level 2 technician. They said they would call back between 8-10pm. I waited the entire time. No call. I looked at the email and saw they claimed the number as not valid (they used 5 digits, not 4 in final 4 numbers...hmm). My email would receive, just not send. In the email, they asked me to send them a time window when I could be reached...to an email that can't return or send emails...

My Windows 8 Enterprise Evaluation 32-bit was suddenly broken and I refreshed it. I'm very dissatisfied about Windows 8's Refresh option. Refreshing makes Windows 8 Apps and Desktop Apps break or removed, and it's so different with the first explanation about Refresh option. In that first explanation, only programs that installed from internet is removed, no Windows 8 Apps removed, and also I think Office isn't in the removed list. But after I finished refreshing, I see there are no Desktop apps left, and all Windows 8 Apps that I installed earlier are broken. Until now, I'm still struggling to install the apps again. I really need your help.

I was billed twice for one license of Office from North Ryde. How do I get my money back for the second billing? I have been trying since 20th May 2013. I just get the phone runaround.

My outgoing email stopped working. I tried to send an email but it went into the Outbox and I could not get it to be sent. I tried two more messages and they did not go. I looked in the Microsoft Help folder, found a procedure and tried it. It did not work. It is difficult to follow. One of the instructions is to hit the send/receive notice but there are two and it does not specify which. It is no wonder there are so many problems with Microsoft if they cannot put together a simple set of instructions clearly. They should be called Macromess, which is how I refer to them in my classes. This is not the first time I have had the misfortune of having to ask them for help and never have they done anything that could be construed as helpful. Is there nothing that can be done to hold these fraudsters to account?

I purchased Office Small Business 2007 with Business Contact Manager; it worked great. I upgraded to Office 2010 and had issues. Microsoft remotely went onto computer to fix and it crashed. The gentleman dealing with it was excellent to deal with and they spent 3 days fixing and got the computer up and running. Even though I lost some stuff, they worked hard to get it going but Business Contact Manager was missing. I now tried to download Business Manager from the Microsoft link that states, "You can download Business Contact Manager for Outlook 2010 at no additional cost if both of the following conditions are met: You purchased a copy of Outlook with Business Contact Manager with Microsoft Office 2003, Microsoft Office 2007, or standalone Office Outlook 2007, and You purchased a copy of Microsoft Office Home and Business 2010, Microsoft Office Professional 2010, or standalone edition of Microsoft Outlook; this is the link: **."

My Windows Live email has been cut off by their Outlook department group who has recently taken over. After waiting 5 days for a reply, then having been given a series of bogus links to reset it and then a questionnaire, I was given a suggestion that I should open a new account. The question is when will someone sue these people? I would if I wasn't fund raising at present. If only to be compensated for the loss of six years of hard work labor, i.e., files, contact addresses, investment brochures, contracts franchise business models worth several million Pounds, and some of it irreplaceable. When will these people realize that it is fraudulent practice to give false phone numbers? And their customer service lies are a disgrace. A television documentary report is crucial to bring these people to account!

In the past months, we had big television commercials for Windows 8 in the Netherlands. Since I needed a new computer and the end of XP was near, I decided for Windows 8. That was a big mistake. On 11 May 2013, I tried to burn files to a DVD with the basic Windows 8 software. Since the selected files were too large, I aborted the command. Then, I tried to copy from a DVD to hard disk (with ctrl+C in source and ctrl+V in destination). I encountered the following errors: "Item not found. Could not find this item. This is no longer located in C:\users\username\Appdata\Local\Microsoft\Windows\Burn\Burn." I deleted C:\users\username\Appdata\Local\Microsoft\Windows\Burn\Burn. It did not make a difference. I rebooted the system. It did not make a difference.

We hate the new Windows 8! Had we known it was so horrible, we would never have bought a new computer that had the Windows 8 operating system on it. My husband says it is only good for a boat anchor and it wouldn't even make a good anchor because it has nothing to tie onto. You know the old saying, "If it ain't broke, don't fix it!" Just leave a good thing alone such as Windows 7. Now, we have to pay over $200 to have Windows 7 installed. Right now, it is sitting in the corner while we use the old computer.

Apparently, I need to be connected to the internet to use Microsoft Office 365. Microsoft did not tell me that ahead of time nor did Microsoft explain much of anything. For the first time, I wish I had bought an Apple computer. Microsoft is getting worse and worse.

On April 15, 2013 at 11:30AM, I received a call to my home phone. I was asked if I was (and I can't remember the name) and I said no. I was then asked if my name was what it is and I said yes, and do you have a credit card ending in **? I indeed have this credit card. I was then asked if I had ordered anything from Microsoftstore.com. I said no. Well, someone has used my card and I was told that the order would be cancelled. I then called PNC Bank and explained what had just occurred and cancelled my credit card.

Office 365 stinks in that Microsoft gives you no idea on how to install it. Microsoft gets you so angry you might die of a heart attack.

I bought a new PC online on a friend’s PC because I have no internet. I bought Microsoft Office Professional Plus with DVD. The DVD they sent would not load the software and required to go to internet. I had to buy internet (which I don't want) to get the purchased software. The order included a confirm number to provide online for a download; this did not work. I called Microsoft tech support and got Amondo. Amondo said he would log onto my computer and get me fixed up.

I received an e-mail from Microsoft offering me the chance to upgrade my laptop to Windows 8 for only £25.00. After some thought, I decided to go ahead and purchased the upgrade. The money went through PayPal; there is a PayPal transaction listed so there is a record of the payment that went to Arvento. Approximately 6 weeks after the upgrade, my computer completely crashed - blue screen of death and cannot reset to factory default. I have spoken with Microsoft, Windows, Arvento and Toshiba to no avail.

Last week, I needed help with product key. I contacted the number provided and was given an MS rep. I allowed him to access my laptop so I could oversee what he was doing and he could explain what he was doing. He accessed the admin event program and said because I had over 11,000 events listed, I should pay $249.99 to allow him to fix this problem and I would be able to get my laptop working in top condition for the next 17-18 years. I'm no computer geek but I know no one keeps anything more than 2-3 years nowadays and I told him so. I also told him for that price, I'd put it towards a new laptop instead of paying them $249.99.

For numerous years I have been using Internet Explorer to go online. For the past 2 years, Intenet Explorer has frozen, dropped pages, etc. I had thought that the problem was with my PC, but since I have switched over to Mozilla Firefox, all these problems have gone away. I will not use Microsoft again. Seems to me that such a large and extremely rich company would do their utmost to keep their customers happy. This just isn't so. In the words of "the poet" (me), Microsoft sucks!

Microsoft Office and Student 2010 - I loaded this software on my computer several months ago and when I tried to open it recently, it wouldn't open it and asked if I wanted to purchase it. What do I do now? I have already paid for the software.

I ordered Microsoft Points online and it usually is sent as a download in one hour. I called and they said to wait an hour more. After 5 hours, there were no points to redeem and my money was deducted from my account. I called and they said there was a glitch in the system and I would have to wait 3 to 5 business days for a refund or 2 days for my points. The supervisor only had to say he was sorry. It is not right that they had my money and could not meet their end of the bargain in delivering their product or properly compensate the customer.

I have purchased Win7 Home Premium to numbers online on 30 March 13 and made payment through HDFC Bank. I received mail on 2 April 13 with order number and serial key, but I have not received the original DVD from the company. What to do now? Please help. I have made a call to the toll-free number and mailed at aporders@microsoft.com but no result.

Microsoft Outlook took over Live.com. They lost my Live.com email and refuse to retrieve it and I constantly email me back to find it myself. They have made it a point to make sure no one can actually speak to a person. I have received numerous emails to resolve the problem myself or clock on their community site where customers like me are supposed to resolve their problems and for free.

I have used Microsoft forever. I have almost always used Hotmail. Since the outlook.com took over, I have been blocked out. When I contacted support, they thought it was a joke. I have some testing for a job in there and have been trying to access it for three days. The case number they gave me was useless and they keep telling me I need to wait for another twenty-four hours. Is there a name of anyone in corporate I can contact? I am sending a letter to the corporate office, but that will take some time. Thanks for any help you can offer.

The products "show my PC" and "re-clean of my PC" are products inferior to what they want to force you to buy. Very manipulative and a loss of integrity for the entire company. Very sorry to see this happen... I'm totally disgusted with the whole Microsoft Co. They don't give a ** about anyone. They just want to ship all our jobs overseas and ** the people in the US.

I bought a product key for my Windows Office Home and Students 2013 and it does not work, so please, can you let me know how to make it work? I need a solution as soon as possible.

I was locked out of my Hotmail account by Microsoft. I followed the instructions and provided details as per the questionnaire. I subsequently received an email to my alternative email address from Microsoft informing me that I was successful. The next email from Microsoft I received should have contained a link for me to access my Hotmail account. There was no link, and I have sent emails to Microsoft for help. I have not received any response and do not know what to do. I have given up trying to access my account, but am worried that the account is still 'live' even though I can't get into it. The lack of support from Microsoft demonstrates that they don't care.

It is now 12:55am and I have spent a lovely day with Microsoft. I will admit they have levels of service in place intended to help people. I have 3 toll free numbers and a list of websites that will attest to that. But as they say, the road to hell is paved with good intentions. I have Office Professional Plus and have used it for over a year. The only reason I use Microsoft is because I have used various aspects of their software since 1980. The operating system on my RadioShack office system was developed by Microsoft (Xenix). My first spreadsheet was VisiCalc.

I called and got connected online to a technician to figure out how to change the Skype account that is merged with my Microsoft account. I never got an answer, but all of a sudden the technician asked if he could scan my computer for problems. I agreed. He scanned it with their PC scan program which of course showed problems. Mind you this is a new computer, only used 1 week. I have security programs installed, and I have no problems. This scan claimed I had severe problems and he wanted me to pay $299 to fix these problems. He claimed this was the reason I had a problem with the Skype issue. The 2 has nothing to do with each other, and I believe the scanning is rigged so it shows that your computer is infected. This is absolutely illegal customer entrapment, and this should be stopped.

I ordered a downloaded copy of Office 365. I was unable to install last night and called for support. They called me back at 1:00 AM. I was told that I would get a call from a technician at 2:00. Then at 2:30, they called. The technicians keep doing diagnostics, debugging, restarting - repeatedly uninstalling and reinstalling. It is now 9:30 - I'm still on hold 7 hours later with no hope that this will be resolved. They keep saying they will get a Level 2 Technician, and then they put me back on hold. They said that a technician can call me tomorrow sometime between 10 AM and noon. I don't have every day to sit on hold for total incompetence. It is infuriating and unprofessional.

Please avoid this store! I bought a notebook from online. The process to get any service is long and demands several repetition of your identity information, but there is no service at all after spending time with the agents. Do not choose it from the beginning.

I will make this brief and short. First, I would like to start with a rhetorical question. What is the point of a smart phone if the apps are worthless? Why can't Microsoft get any decent developers for their beautifully crafted phones? Come on, Bill! You've been in the game long enough. Hardware is only half the battle. In my opinion and I believe the entire world of mobile application users, three most important applications for smart phone consumers are: Facebook, Craigslist, and navigation. You fail in every category. That's just to name a few. Have you even used any of these apps? I would be ashamed as a CEO to allow such worthless applications for your beautiful handsets. Because you will not bother to hire any decent developers for your handsets, I am convinced that your arch rival Apple is better in the line of smart phones. Hell, even Android beats your developers by a long shot. Come on, Mr. Gates, you are supposed to be the biggest bad boy on the block. However, your handset shows you do not belong in the smart phone industry. Please correct this issue. Thank you.

I have Office 365 University. The initial product key provided did not work. I called Microsoft Mac support to install. After two days, I was prompted to provide product key and install my product again. I called MS Mac support to resolve the issue. I was told to just re-enter my email and account information and it should not happen again. It has happened five times and three of those times I did not have access to the internet, so I was not able to use my product. I have been back and forth with Microsoft Mac support and I keep getting the runaround and told it will not happen again. If you need to have access to your office documents and you will not have WiFi access 100% of the time, I would not recommend you purchase this product. If you don't mind being without it or you like waiting 30 plus minutes on the phone to resolve the issue, then by all means buy this product at your peril.

I find it disgusting that companies are allowed to force us to buy new computers with OS that have as many problems as my Toshiba Satellite with Windows 8. Issues - I'll see if I can name them:

I'm using Windows 7 Ultimate OS with i5 processor having 4 GB RAM. Still my PC is running so slow that I can't work on it rapidly. Also, the Microsoft updates that are running after I click shut down button are distressing. Why doesn't Microsoft update the PC while we are working on it, making even a use of some amount of processor? I hate it when updates are still running when I turn on the PC again. It ruins my time and work, both.

While trying to fix problems with DirectX, I found a Microsoft partner offering to clean up and fix my computer for free. A simple 5MB software package would fix everything in minutes.

Windows 8 disabled my current antivirus protection. I can now get Windows protection for one year for $200. I feel like I have been raped by a large man. I will change to Apple in the future.

I have had a computer for years and never had any problems navigating the operating systems but I have to say that Windows 8 is just the worst. I don't see myself keeping this system. If I had my way, I would go right back to Windows XP. Just because it is a new system, it doesn't mean it is better and, as far as I am concerned, it is not. You didn't do yourself any favors introducing this. Everyone that I have talked with agrees; it is a terrible system.

I started using PC's when Windows 95 came out many years ago. I have been buying computers of various makes and models since then. However, it's always the software that seems to fail at some point. Almost intentional-like, I've used Windows '95, '98, ME, 2000, Vista and 7, not to mention the X-box and 360 I've owned. I can't even begin to calculate the money spent over time. Yet, I have a friend who only had 2 computers in that time and neither of them ever crashed or froze. He is a Mac user - though it's not as user friendly, it really seems quite stable. I'm done with Microsoft and its faulty software. I think it's time to taste the Apple side of life.

Have any of the software engineers at Microsoft who wrote the latest version of Office realized that not all users have the fastest Internet connection and that not all users have the latest PC's? I have a 1gig ADSL line connection with a fast PC and have been sitting here from 4 o’clock to try and download the Office 365 Home Premium and it’s now 10 pm and it is still not working. One of the riches companies in the world can’t give an installation disk with the product when you purchase it? You now have to buy a license for the product every year, and it now seems that you have to upgrade everything you have, to be able to run Microsoft programs. Well, not all of us earn dollars. This program costs more than what most people here get paid in a week. Has Microsoft forgotten who the most important person in the company is? No, it’s not Bill Gates; it’s me, the user. Why don't Microsoft just say, “Dear user, come lie down here so we can ** you in the ** and charge you for the privilege to do so.” I have been a staunch supporter of original software from the first version of Win 3.11 up to now, the latest, but this will be the last time I ever purchase a Microsoft product.

This is a virtual impossibility. The "help center" is virtually useless and eventually leads you to affiliates who'll try to sign you up for various cleanup, support, keeping your computer up-to-date, and any imaginable thing you could possibly think of for free (but only until you go to use it and then it's a fee-based service?) Too bad IBM wasn't able to get the software program that they actually wanted - not what Gates hadn't even written yet. I consider Gates worse than the so-called robber barons. He is an egotistical monopolist posing as a philanthropist with another of his ilk Warren Buffet. Why not take some of the huge cash stash in the company's cash horde and use it to make his software functions intuitive rather than using it to buy small companies, crush opposition and invent new iterations and similar lousy products?

We own three licenses for Microsoft Office and are unable to use any of them. We purchased the Microsoft Office Home and Student 2010 Family Pack (3 licenses) in spring 2011 for our (now-fried) laptop. We used only one of the Office copies successfully. We had to replace our computer later that year (2011) and purchased a Dell desktop that included Microsoft Office Home and Student 2010. However, we could not activate our purchased program, because we did not have internet access at that time. We recently purchased Microsoft Office Home and Student 2013, and the program will not load onto our computer. I just spent over five hours, count them five on the phone and online, with the Microsoft tech support to no avail. We still have zero word processing capability in our home. This situation is ridiculous.

I purchased a new HP Computer with Win 7 Professional installed on the hard drive. I was instructed to connect the new computer to my old desktop computer, download a file to the old computer that would transfer all of my programs and data to the new computer. After about 1/2 hour all was transferred. I discovered the lack of administrator privileges. I spent about 2 hours on the phone with a Microsoft Tech Support person who could not fix the problem. His fix was to restore the new computer to the original installation date. I then had to re-install many of my programs, some of which would not run under Win 7. I have had lots of problems with Win 7 - incompatible with 2 of my old printers that ran under XP, losing Internet Explorer frequently, etc. Win 7 is a bloated program that is very disappointing.

Microsoft has the worst customer service of any company I know of. I just wasted an hour trying to get help with an issue for my Word 2011 for Mac and I cannot get assistance from anyone there. The last person I talked with said his name is Carlos. The rest of them refuse to give an identification # or reference # when I call in. They are awful at communicating and do not provide assistance, and do not respond to direct questions. I have many friends who work for Microsoft and I feel bad that they represent a company with such poorly designed customer service. I will always choose Apple over any PC/Microsoft product for this reason alone. I am thinking of switching to Pages so I don't have to deal with this inexcusable crap from a company that is established enough to provide 10x better service than they do.

I spoke to 10 different people around the world over 2.5 days to get to the correct technical person! I'm extremely frustrated that these people do not listen. Customer service constantly interrupts and sends you to a person who asks for the same information. Poorest communication I have ever experienced.

I bought a Windows 8 laptop with a DVD player because I wanted to watch DVDs on it, real shocker. Well, Windows 8 laptops, even the ones that come with DVD players, will not actually play DVDs. The only way to actually play them is to download sketchy software or to upgrade to Windows 8 Pro for $70, and after Jan. 31, pay another $20 for the Media Center Pack. This is bait and switch at its absolute worst. Shame on Microsoft and everyone selling their products.

I purchased an original Microsoft Windows 7 Starter from Interface Computer Store, Gaisano Department Store, Iligan City amounting to P1,875.00 six months ago with serial No. ** with product description Win Starter 7 SP1 32-bit English SEA 1pk DSP OE1 611 DVD. I installed it to my personal computer and it's working. After a few months, I formatted my hard disk and reinstalled my Windows 7 starter. Then I activated but it could not activate. My computer desk top flashed that my Windows 7 starter is not genuine. Why did this happen?

I bought online upgrade over a month ago (13 Dec 2012 - WD07377235). My download couldn't start. I kept trying several days. I even posted on their forum but the issue could not be solved. I called the support that got me in touch with their technical person who spent an hour downloading Win 8 remotely on my computer but couldn't do it. He told me to place a DVD order and made me paid extra. I placed a DVD order but even after three weeks, I didn’t receive one. I called the support and they said they'll resend it because my shipment address is a PO Box and they don't ship to PO boxes. They acknowledged that their website/order form doesn't provide this information. Again, after waiting two weeks, nothing delivered.

I am pretty much an illiterate hi-tech retiree. I have an old computer and that's about it, no iPads, iPhones, tablets, etc. I don't understand all of that stuff. Anyway, in October, I saw commercials for the new Surface. I was told it would make a good Christmas gift for a family member. I should pre-order it online to get it in time for holiday. I didn't know how to pre-order so I called them first. While on the phone, I told them it would be for Christmas. I went online to place pre-order and on the order form, I specified it was for Christmas and added a note. I got the Surface 64 with added plan for a total of $850. I got it last week of October and put it away. It was opened on Christmas and found to be lacking. The recipient could not load the apps needed, could not use as intended so I wanted to return it.

I had the worst purchasing experience with Microsoft Store this time. I got a Surface from the local Microsoft store at Indianapolis. I still like the product. However, when I was buying it, they told me their credit card machine is down. They wrote down my card number with the correct total and I signed the form. Two months later when I received my credit card bill, I found that they charged me $200 more on my credit card and the total simply came out of nowhere. Then I started calling 1-877-696-7786 to solve the dispute. However, they told me even with my credit card number, they cannot find my record and there is no way they can even look into this dispute.

I bought Windows 8 after I used a disk sanitizer to erase any trace of viruses left on the previous version. It installed but I can't activate the contraption because I have to have had another version of Windows before that! I'm not paying for 2 versions when I only want one! Other than that, the new features seem like they would have been nice if you were going to reply. No machines!

I have migrated over the past year from Microsoft Office version 2003 to 2010. I believe that your company has moved backwards in terms of development. Functions are no longer intuitive and have become overly complex, and I spend several hours trying to accomplish minor tasks. I am surprised at how your tool bar at the top is overcrowded with style selections. I have been trying to insert dots (...) in my table of contents and find that the help instructions were useless. I keep returning to starting point. I believe that this software is becoming overly techie-oriented and is losing out to the majority of users that want to be able to do basic tasks.

I live in the far north of Canada. We are lucky to have an internet connection. In the meantime, I bought a brand new computer only to find out that Microsoft (Windows) is broken. I tried for two weeks to get my account back, used codes that were texted to my home phone, tried new passwords and new account names, and finally tried to open new account only to find out that Microsoft is broken. So no Facebook, no live messaging, no Hotmail, nothing! To add insult to injury, I and many others were never told this problem began in August of 2012. The new computer is now useless to me. I am horrified that so many bought new computers for Christmas and they too are useless. There is no excuse for any of this. The very least Microsoft could have done was let people know there is a problem. We can't even log on to a Microsoft Forum or the like because our accounts are canceled and/or blocked.

I purchased and installed the Windows 8 upgrade from Windows 7. The new software is incompatible with most products - it screwed up my web browsers and JavaScript. It took hours of my time. When I got to Microsoft Tech Support, they charged me $300 to fix their product's damage to my system! Racketeers!

On October 11, 2012 (over two months ago), I called the Support Team regarding the dreaded blue screen on my Presario desktop. As the desktop was out of warranty, I was eagerly told "we can fix that" and it would be $99.00. I asked, “Are you sure?” I was told, "Yes, we can fix that, guaranteed." I hung up and called back and agreed to have my credit card charged for $99.00. The session on 10/11 lasted a couple of hours and "I was all set". Well, I wasn't all set, just set for the nightmare to come. I made another call on 10/11 and stated I was having the same problems. It, of course, was another technician who also "guaranteed" he could fix it. That lasted a couple more hours. On 10/12, I received 4 emails from Microsoft, each one saying the same thing (“it will be fixed”). Not hearing anything, I called twice on 10/14 and again spent hours on the phone with still another technician. Still no solution and actually worse than when I first called on 10/11.

It is by far the worst telephone shopping experience and customer service ever! My credit card has been charged for an item for a total of $586.09, and still the Microsoft Store is saying that the payment has not gone through, resulting in them still trying to bill my credit card (7 times yesterday). I even had a conference call with one of your store supervisors and Visa, who told them that the item had been approved with an approval number. All your CSR said was, "Well, it didn't go through. We will try it again." So apparently, Visa just quotes approval numbers for the hell of it.

Please do not make the same mistake that I did - ordering from Microsoftstore.com. You will be ok if the product is ok; if there are issues, then your life is screwed. I got a defective Xbox with the installed memory not being recognized. I called up Xbox support the same day and they asked me to contact Microsoft store for replacement. I called them up and they said they are escalating to another level for replacement. The trail went cold at that point. I have made follow-up calls and there was no response, nobody is taking ownership. It’s been a week now and I have a dead Xbox with my kids’ excitement of owning an Xbox draining by the day. I repent not having gone with Amazon (15 mins replacement / return process online) or BestBuy (I could have walked in for replacement). I will never do this mistake again.

Last October 24, 2012, a Microsoft representative agreed to refund $633.64 to me. I had used their "Azure 90-day free trial" and was billed that amount. It has been five weeks now and they kept stalling.

I wasted my entire day trying to activate my apparent gold membership Xbox live voucher, when it kept saying the voucher code didn't exist and the Xbox live website was even worse as well. Fix those bugs in the system. They are reconfirming your reputation as bad software engineers.

Vista mail will not sync with MSN Live mail. Two MSN products that do not work together. I cannot use mail service on my laptop, I have to go into Gmail, Hotmail or service instead of Windows mail server. The mail server cannot accept http and does not sync with Live. Consequence is this MSN windows server is nonfunctional. Garbage. Consequences for me have been disastrous as I was frequently unable to make, notify, receive email from the government, private sector, work and friends. Hours of frustration as well as financial loss, business opportunities lost and fun lost. Total disgust with MSN!

I performed a system recovery in which Microsoft Office was lost. When I tried to re-enter the key, it says it was invalid. I called the support number and was transferred literally 7 times. The last transfer was a 30-minute hold time. It took me ten minutes just to spell out the product key for the tech, phonetically. She actually told me I would need to purchase a software for $99. Obviously, I went off the deep end. Why would I pay for you people to restore a product I already purchased? I have the receipt confirmation and everything. This is the worst customer service I have ever seen or heard of. In the end, she emailed a link to the product key entry page. I already have this link. How hard is it to just fix a simple problem like this, seriously?

I ordered two laptops at night (on two different order numbers mistakenly, because their order confirmation mail did not reach me until the next day. The next morning when their call center opened, I called them to cancel the orders (because they were too expensive). Confirmed. I did not get any email. Next day, I got a call from my CC to verify my purchase (huh?). I said I ordered but should've been cancelled. The CC said it's processed and if I ordered, then I had to contact Microsoft to get a refund. Fair enough. I called Microsoft to check the status. Both laptops were shipped and both were charged to my CC. I told them to just recall the laptops and just refund my money.

I have been a long time user of Microsoft Office since the 2003 version came out. As my computer failed, I was forced to upgrade to Office 2010 and it is a nightmare. If you had never used the product before, it would probably be fine but as a user of versions 2003 and 2007, I must tell you this is the worst piece of software I have ever dealt with in terms of locating functionality that I was using before.

This is a review for the online store (since I couldn't find anywhere else to put it). Avoid at all costs! I really wanted to like the Microsoft Store; they had amazing deals for Xbox video game pre-orders where you would get 1600 MSP and $10 off your next purchase. I pre-ordered over $300 worth of content for the month of October 2012 alone, then after some small troubles with my first pre-order (Borderlands 2), my second pre-order (Fable the Journey) got cancelled for no reason. When I complained to customer support, they could give no reason why they cancelled it, so I cancelled all my orders with them.

I've tried so many times to just get the password to my brother's account. He is the primary account holder in our family pack and he forgot his password. He was only 13 when he created his account and unfortunately, my dad made him the primary. He remembers almost none of his information including his birthday and security question. I just need the password to accept your terms and conditions that changed. My brother accepted it with no problem, but because of some rule, I need to input his password to accept them. We changed internet providers and no longer have access to either of the email accounts provided on the account for they do not exist. So, I'm trying to get one sent to my email.

My son stepped on my laptop that I used, so I got back on my old one. I got back into college and I found out real fast I needed Microsoft Office 2010. My college sent me my order of Microsoft 10, but every time I installed it on my old computer, it would freeze and I wound up having to get my other laptop fixed. So, I got my laptop fixed by a friend of mine and brought it back to me. I tried installing Office & it said the product key was invalid. I got hold of the Microsoft Office folks & they did various things to my computer to see why it was invalid (what does my performance really have to do with an invalid product key?) and then they came back and said there were so many things wrong with my computer and they were going to charge me $150 just for fixing my already-flawless computer! I was only using it a month before my son stepped on it, and I just got the computer back today! So, I told them I wasn't interested. What did they do? They proceeded to take over my computer again and restarted it into Safe mode. I fixed their butts & closed out of the program they were using first chance I got. I'm very angry. I'd rather go out and buy another copy out of my pocket than get a hold of their useless tech support again. They were extremely unprofessional and very immature.

I forgot my password and tried to reset it. Hotmail sent a link to my alternate email, but when I click on the link, it says the link is expired. Then, I re-did the process several times and keep getting the same error message even when I tried the alternate additional information request. What do I do now to get my account back?

I have been unable to access my Windows Live account. It kept saying it is temporarily blocked by Microsoft. I have made numerous calls to MS support, but no one is able to help. They walked me through resetting passwords several times, and I have filled out online support forms as well but still can't access my account. I didn't expect this kind of service and support from Microsoft. I’m extremely disappointed.

I bought a Macbook Air and had heard it was difficult to download Office, so at the Apple store, I tried to purchase Office for Mac. Three things went wrong which resulted in this review. I tried 3 times to log into Microsoft - reset password 3 times, and each time the download Microsoft site refused to accept it. So, I created a new account in order to complete the transaction. I bought the wrong version of Office - there was no warning that what I was purchasing was for Windows. I called the support line - spoke with 3 different people, who transferred me around until after 10 minutes, I was told that the system was too busy and they hung up on me. I decided to buy the MAC version and deal with trying to get a refund for the Windows version later. When I was there, the Chat window popped up - so I told them my problem and asked if they could swap it out. They said no and that I should call the same number that had hung up on me earlier. Why does Microsoft make it so hard for people to just buy what they want and get going? This was distressing and wrecked a perfectly happy Sunday for me.

I bought a new computer on September 17, 2012. I had Microsoft Excel and Word on the old computer. I called to have these programs transferred to my new computer. They ran a program to see if I had any viruses or bad files on it before installing the Excel and Word. I was told that there were lots of corrupted files and they would not install the Excel or Word until I paid $149.99 to clean up the corrupted files. I took the computer back to Best Buy and asked them to recheck this out since the computer was brand new. They found nothing wrong with my computer. Who do I contact at Microsoft to get these programs transferred? Thanking you in advance. At least your images are readable, not like lots of them.

Microsoft's IT department (from India) has been calling me for months claiming that my computer has been sending them "critical error" messages. I do not know the date(s) of these supposed tickets. I have rarely been online from home for at least six months and not at all in the past two months. That is not the problem. The problem is that I don't want (or need, since my computer is functioning fine) their help. They refuse to accept this and have repeatedly called me. At one point, they were calling me 1-3 times a day. They apparently are unwilling to cancel the ticket, or perhaps, they simply don't understand enough English to process the words "stop calling me" and "I don't need your help". I feel as if I am under attack in my own home and have started to take a prescription medication for chest pain. Funny enough, I only seem to need it when they call me. Contacting the IT department is pointless since I have been speaking to them and they refuse to stop calling me and Microsoft does not seem to have another avenue to pursue a resolution. Has anyone had success with this type of problem (ending harassment) by calling the corporate headquarters?

I decided to upgrade my Microsoft Office Home and Student software to 2010. I had 2007 on the computer, but the children use 2010 in school and were more familiar with it. I purchased the 2010 product online at Microsoft and downloaded it satisfactorily. When my children began using the Word product, it was noticed that the spell check was not working. Upon further investigation, I noticed that the language setting was Indonesian. I changed the language setting multiple times but it always returned to Indonesian. I contacted customer support and discussed the issue with Sandeep (customer ID #**). This was on a Wednesday evening. He attempted to work with the language setting several times then suggested the software be downloaded again.

I just got off the phone with Microsoft. Apparently when I went to upgrade my software, the link led me to a sale for the student edition. The sale was for $127.49 but when I added it, the price was $149.99. So I called the Microsoft store. They said the sale was over, but the sale site did not have any expiration date. After discussing with their manager the it's false advertising, they only wanted to offer me $5 off. Ridiculous! I'm so mad! I don't want to use this software now. Thank heavens we only own Macs.

There was a Microsoft update that changed settings somewhere within the operating system that change my ability to do file sharing. Having used file sharing for a number of years without any problems, I suddenly received a warning message about files with too many characters in the name and not being able to see or access the files if I continued. The warning message said that this would happen if you had specific older operating systems. My operating system was not listed so I clicked yes. Immediately, my files were not seen by Windows Explorer and I could not access them.

I was trying to send re-sized pictures on 9/8 on Hotmail. It would not happen. I was confused as I have sent pictures via email many times before. I called Geek Squad and one of the agents switched me over to SkyDrive. I hate SkyDrive and never use it. A day later, I go to my email account to add a new contact and almost fainted. My address book was gone and all I had was SkyDrive with the names of people and no addresses. I went ballistic. I called Geek Squad again, they took almost 2 hours to get a geek guy. Then when I finally did get the geek guy, I told him I wanted no part of SkyDrive and wanted my computer reset to just have the email and was told that once it was updated to SkyDrive, it could not be reset. Now, the agent set me to, I am not sure what, that it somewhat resembles the old Hotmail; however I go to do my pictures as I am a photo nut and find my entire program that I used to have is gone.

They told me I would have to pay a one time fee of $80 for them to fix my computer problem. It took me 4 different calls for them to fix the problem in which they said I had a virus in my event viewer so they blocked it somehow. The next day, I couldn't shut my computer down, restart it or open my security so I called back. They said because I answered yes to the problem being fixed, I would have to pay more money for them to fix it. I paid eighty dollars for nothing. That is how I feel and I should get my money back.

I tried to access my email account, only to be blocked from it by Hotmail. They seem to think someone else may have accessed it. Well, that was well over a month. I am now on my 10th service request with no resolution. I just get a generic response and the exact same form to complete. I was informed that the first one they sent is no longer used so I got another one to complete, three times now. The last one asked me to tell them the last 4 subject lines of emails I sent. Well, I could have answered that a month ago, but I have been banned and cannot be sure anymore. It was on the first form but that wasn't good enough. Seriously, the date I opened my account, who knows that? It was almost 10 years ago.

I have Fix It Center on my computer. They claim that they can fix all your computer problems. I have a printer problem, spooler not working. I used Fix It Center that says it's fixed, but every time I use the printer, it says "spooler not working." They are the idiots that made all of this junk and they're not smart enough to figure how to fix it. Now my computer is stuck, Fix It Center spooler error for hours and hours and it says if I close it, it won't fix it. I keep sending the error reports, nothing has been done. If they can't fix it, they should stop lying saying they can. Fix It Center doesn't know how to fix anything!

What's the deal with the line height? Why does Microsoft think it's alright to have a shorter line height for IE than the other browsers? Do they think they leave web designers with any warm fuzzies when we have to design two page layouts - one of IE and one for everything else? No! It doesn't look better and it's a royal pain, so fix it please! Maybe if Microsoft stopped trying to be different with IE and just did it right, they might stop losing market share and people like me would quit encouraging their clients to use Firefox and Chrome. Please consider that this might be a smart advice.

Hotmail/Windows Live: They said my account was hacked after 12 years with this email address. I lost all contacts and a lot of money due to they just blocked you and do nothing. They're wimps, as you cannot even talk to someone and fix this problem. They screw up people's lives and don't even care enough to help fix it. I'm trying to fix it, though answering questions is stupid. I deal with hundreds of emails each week and can't remember the info they're asking. I phoned and got the same answer from customer support every time. They can't do a thing. What good is customer service if they can't fix a problem. Microsoft needs to talk to customers on their problem, not hide behind a desk and likely laughing that it's screwing things up for me after 12 years.

I've only had a Windows 7 computer for about a month and I've already lost about an hour of work. It automatically reboots to install updates. I'll get a message that says it's going to reboot, I'll click to postpone so I can do my work and the next day, there is no message and it reboots my computer in the middle of my work, and the work is lost. Usually, I hibernate my computer so as to keep my work ready, which is why that happens without warning, but it shouldn't happen at all. You should be given the option to reboot your computer, but not forced to reboot. I've lost valuable time having to do things all over again because of Microsoft's stupid reboot policy. They want to force updates on people, which is wrong also.

I have been using MS Word since the early 1990s. I am now required to use Word 2010 for creating computing security documents in outline format. This is the worst, most complicated, most user unfriendly software I have ever used from Microsoft. I have to manually type in outline numbers, it does not number automatically from one paragraph to another, it's erasing letters and I cannot fix it, etc. It's extremely complicated to use and I do not have time to re-learn a software system which used to be quite easy and quite intuitive - not anymore. Plus, the help system is useless.

I am a user since the 80's, starting with Windows 3 11, Windows 95, 98, 2000, NT, Millennium, XP and Windows 7. I'm getting pretty tired hanging on with Microsoft. I can understand that you need to make money, but at least let the systems mature properly. I can't use my older office programs because they are not compatible with the newer operation system. This is a poor sign of implementing all the necessary software modules to function well. New Outlook programs became very confusing and my computer is always updating programs, which takes awhile, and antivirus programs and many other stuff slow down the system. It's difficult to understand what's going on.

Thinking I was doing something good for my computer, I was trying to remove unused software. I must have taken out something in my start up program as my system wouldn't load and I was getting nowhere. No big deal, I'll just use my recovery disk. What a mistake! I lost everything including all of my C drive (7 years’ worth of work) and all Microsoft updates that I had paid for including Microsoft 2007. I had also paid $140 to a so called Microsoft Partner that ripped me off doing a so called system improvement that did nothing about 1 month before.

Microsoft "cited me" because I repeatedly installed Vista on the same hardware I bought with! A few days ago, I called Microsoft because Silverlight said it was not compatible with Vista64. I reported to the rep that was funny because the same OS on the same computer other boot partition did not have that complaint. The rep then said in asking, "So you have installed Vista under the same license on different boot partitions on the same computer?" I said yes because in the wide world of hardware and software, there are incompatibles. He then said that was illegal under my EULA and he and Microsoft were going to cite me. Just what does that mean? I'm so done with all of you.

My email went down after the Microsoft program asked for a new password. I contacted them twice and out of two repair tickets, neither of the techs are following up to help me get my email back working. As an administrator, I cannot get into the site to make any repairs. They said that for security reasons, each email needs to have a new password every 90 days. Well fine, then why did it ask me for a new password one week after I just made a new one? And what takes it so long to reset a password? Think twice before you decide to go to the cloud with Microsoft 365.

I used Microsoft on an HP for years with nothing but frustration and difficulty. I moved to Apple iMac six years ago. Simplicity, ease of use and Microsoft Apple is so easy to navigate and manage. I have to have a laptop now and due to finances, I chose to go with a PC again. All I need is word processing, required with Office for my PhD, and internet access. Your Microsoft Office needs to take some lessons from the way Apple Office functions. I am frustrated, angry, taking too much time to figure this out! Get a clue and use regular every day people to test your product and show you how difficult this is. I hate it still and am stuck with it. Really. Get a clue, when you have a multi-billion dollar company raping consumers.

I purchased the product (Microsoft Word 2010) online. I downloaded it, which took an hour. I'm okay with that. After I downloaded it, I tried to install it but couldn’t. I went to your help site (or whatever you call it) and tried for over an hour to get help. I finally asked to talk to someone in US. They told me that I couldn’t. I responded that yes, I could. I had that right. I then called the number they gave me. I was then required to go through the entire process again by prompts from a computer. There was no option to talk to a live person. I am totally frustrated with the assistance I have received.

I purchased Microsoft Office Professional Academic 2010 from my school in January 2010 with my Computer Application book. I had a 180-day trial. After 30 days, it expired and wouldn't let me reactivate. I contacted Microsoft and was given a runaround. They tried to get me to purchase the full version, and I explained I didn't need it and that I will be through with this class in May. After they learned that, they didn't want to talk anymore and told me to contact the school. The school did replace it. But the problem is I uninstalled the first trial and it won't let me install another version. It said I cannot install another trial version on the same computer. I have a new product key and all, and I can't install it. These people are ripping us off. That is bad for business.

I moved from OLSB 4 days ago to Office 365. I now have no website, it’s gone. It has not come across. I am losing business. I have sent emails but nothing. I do not think forums or message boards can help. It just makes Microsoft lazy and use free labor to sort out your problems. I want to know what are you going to do about it, nothing probably.

My Windows Vista has stopped being genuine and will not reactivate. I am positive that the program is genuine and yet I cannot get any help from Microsoft. I tried calling tech support and they lady I spoke to refused to give me her name, employee ID and a ticket number. Yet, she took all of my information name and phone number at the start of the call. After her continuing to ask me what my problem was and me explaining it in as many different ways as I could for her to understand, she told me and I quote, "Ma'am, you do not know computers more than I do." I said, "Excuse me, I am the customer and who are you to say how much I know about computers!”

I purchased Microsoft Office for students and instructors. When I tried to register the software to get the product code, I thought I sent it to email. However, the email and code never arrived. After searching for how to get help at Microsoft, I got into a chat with a technical support representative with Marga. After an hour of re-doing the same actions, she told me someone from technical support would aid me in getting the product code and took my email address and phone number.

When is Microsoft going to stop rearranging icons and actually fix something? It would also help if they would fix the "current" software instead of the previous release. That way, the old problems should stop coming back! I'm curious if anyone at Microsoft is familiar with Alpha product testing? They also seem to believe that the general public is their Beta test lab rats. Take the time and perform full system testing before releasing to the public! As long as Microsoft has the monopoly on operating systems, they are not going to react to complaints like mine. Something needs to be done that will cause a financial hiccup before they will "do the right thing!" Why should they react to a minor problem as in not working properly when they have a steady income? We, the consumers, need to find a way to drop them several notches!

I've gone through great lengths to avoid using Internet Explorer. I remember what Microsoft did to destroy Netscape back in the day, releasing IE for free and even entangling it into Windows so deeply that only a serious hack job on the entire OS could get rid of the piece of **. I want Microsoft to know that I hate IE. It loads heavy compared to any other browser, full of security holes, and topped with so many bells and whistles that it would drag a super computer down. I've tried endless ways to remove it from my Windows 7 operating system and it won’t let me.

I installed one of my MS Office licenses on a computer that subsequently broke and had to be replaced. I was unable to deactivate or de-authorize MS Word. This puts me in a moral and ethical dilemma. I paid for 3 licenses. Do I a) suck it up and purchase another license, even though I am entitled to 3? or b) do I pirate MS Office?

Page Numbers starting on second page and go past number 1 - We just got MS Word 2010. We do labor contracts in this office and can't afford to lose valuable time numbering each page with manual inputs. Do you have a patch to resolve the page number problem? Wow, I (we) are disappointed. How do we get our old version back?

The file system for Microsoft Office has always been difficult to deal with. Again tonight, I have had it with using your system. Every time I wish to find a file or save a file, it is always a pain. I know somehow you have set the file system to some kind of logic. It is not understandable. Your naming is not consistent or understandable. Even when I see where a file is saved for example my location/documents and when I look for such a folder, there is no such place in my computer, there is my location/mydocuments. There is no such place as documents. The only way I can use this is to create my own folders where I always know where they are and save everything there. Most of the time with Microsoft, I have to fight your auto logic for file systems, formatting, and such. It is never intuitive and always has to be researched for what some geek decided I should need. So, that is my rant. I keep swearing to dump Microsoft and just go to using Linux or Apple.

When trying to get information on a vegetable garden, I was harassed with an ad for Office 365. I cannot reach the top of the ad to cancel it because it is too high and is out of reach for my mouse. So, do you think as a consumer that that is a good move? I either want the product or I don't. Guess what, now I am so mad because I couldn't read the article that their ad was obstructing that I will never buy Office 365!

After being asked if I wanted to download and install PC Cleaner and doing so, they then told me that I must purchase it. After trying to uninstall it, I called support and was told I would have to take the computer to Best Buy or Geeks to have it fixed if I did not want to Purchase PC Cleaner. This is entrapment. I did purchase it, so that I may get my computer back. But I will let everyone know about this racket.

I have a new HP laptop with MS Office. Soon, I was told that version expired. I purchased new DVD with the proper software. Somebody placed shipping label over vital information (i.e. product key). I am now unable to use MS Word.

First, Microsoft doesn't put a disclaimer on computers loaded with Windows 7 letting consumers know Windows 7 is not compatible with many existing programs. To resolve this, one must purchase an "upgrade" in order to downgrade to XP Mode so that programs can be loaded. Of course, if you've already transferred your data files to the new computer as I had, all your data is now in Windows 7 so it then must all be transferred to XP Mode in order to access it from the programs that will only install in XP Mode.

So, to start with, my computer malfunctioned and I had to send it in to get repaired. When I got it back, my Microsoft Office Home and Student 2007 was no longer activated. While trying to activate my program again, with my product key that I purchased, it told me that the key has had too many attempted activations. So, after searching the Microsoft website for over 20 minutes trying to find a phone number to call to get help, I finally searched for the number on Google for a bit and found one.

I spent 3 hours on the phone trying to get help, however, all I got was the the run around. You have the worst customer service I have ever experienced! I am switching to "Apple" they do not treat there customers like crap. I am going to start a Facebook page so everyone will know that Microsoft treats their customers like crap!

Microsoft Office and Invalid Key Messages: I purchased Microsoft Office 2011 for Macintosh Family/Student last year as my son is at the university and they require MS Office or OpenOffice, and both my wife and I have started our Open University degrees with similar requirements. I share my Mac Powerbook between my work and my home studies. I don't use MS Office for my work as I have always used the Apple office products. Recently, I have purchased a PCI Express card with an ESATA interface to connect external hard disks for testing purposes related to my work. Ever since then, Office started prompting me for my Product Key when starting up and the card is inserted. I followed the instructions to completely remove the Office software and did a fresh install. Now Office prompts me for my product key when I am not at my desk and the card is not installed.

I recently bought a net-book, in order to do some simple graphics editing. It came with Windows 7 Starter pre-installed. When I attempted to hook up another monitor, I was sorely disappointed at the fact that I was not able to do so. As a professional software developer, I am well aware of the fact that Microsoft had to add code to limit this version of Windows in such a way. Why the hell should I pay for crippled software products (which I had no choice in, by the way, since my local retailer only sold net-books with Windows pre-installed)? Computer products are not like physical products, and should not be priced in similar ways. Marketing clearly doesn't understand what they're doing, and end up introducing idiocy like this into the universe.

I was charged twice for one download! Then when I contacted customer service, I was transferred 3 times before the call was disconnected, after the rep said she would transfer me! After I contacted them back, I was transferred 3 more times before the sixth representative told me that there is only one charge. My bank statement or two separate charges appear. When I explained this to the rep, he said then that the first charge is a "pre-authorization" was in charge. After I had explained that two separate charges were shown on my bank statement!

I just bought a new computer and instead of the Windows system I had, I had to buy the new operating system Windows 7. It seems to be a cross between Vista, which was terrible, and the worst aspects of Windows. It is very inefficient and maddening to use. All my .pdf files open as a Word document which of course turns the document into so much gobbledygook, even when I have Adobe running the background. I have to open Adobe first and make sure MS Word is closed before I can open the document from Adobe or it will default to MS Word. Why can't it just open the document as designated? Why can't I choose the operating system I want? Or choose to the previous operating system? This feels too much like a monopoly to me and MS needs to be broken of its spell on all new computers.

I would like to talk to someone in authority at Microsoft about a disaster with your online support at Microsoft. Everything was wiped off my computer by a tech person who came on my computer in December, remotely to fix a simple Silverlight problem. The computer was rendered useless after two weeks and many hours (10/12) by the same lady. All my files and back ups were empty. My email program was deleted along with the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her manager were ignored. Problem started 16th December, two months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement whatsoever.

Calls from a Microsoft Certified Partner saying you told them that I was having error messages and that my computer has a virus. First, the person had a very strong accent and I could barely understand him and second, there was so much noise in the background that it was impossible to understand to I took his number 914-373-7861 to call him back. When I looked up the number it belonged to a company called The Windows Care, certified partner of Microsoft was front and center on their website alright - but I wanted to confirm that they have not shared any of my or my computer’s data with these people. I want the executive level of their company to hear my complaint. I'm sure they understand, even if I assume Microsoft had no part in this, how badly this reflects on them.

Java was not working and PC Pro Cleaner wanted me to sign up. I was not happy with the results. They would not accept my registration so I tried to uninstall. It would not work and now I am constantly bombarded with their pop-ups.

I had purchased my laptop from Dell and got the product key for Microsoft Office 2010. But the same is showing invalid while inputting the same in the system for activating the software. I have to do a very urgent piece of work but unable to do the same due to such problem. I request you to kindly look into the same urgently.

Vista was horrible. It came with an awesome gaming system, and turned it into one of the slowest systems in the market. It took two hours to copy a few images. I called their tech support, and that had to be the most frustrating experience ever. Microsoft can't afford to put people on the phone, who can actually communicate. Their solution was to format the drive. Apparently, they can't troubleshoot either. I had to install XP to get it to work right.

I recently purchased the Ultimate Steal from Microsoft. Now my email does not work since the Outlook 2010 program replaced Outlook Express. Contacting Microsoft went nowhere on the phone system, and I have to wonder about the customer service (I am unemployed and do not understand the audacity to say "call back during normal business hours"). Bill Gates should be ashamed of himself for not showing some company leadership to say the least.

I am thoroughly upset. I have twice, needlessly I have learned, purchased your software Streets and Trips. The last one I bought was in 2010 but said 2009. I have two computers. Tried to put it on the laptop I use when I travel. I could not. I tried and spent a few hours trying to get help from your software number. The end result was that they don't provide that service for 2009 software.

He has not spoken of any cost at all. At the end of his spiel he told me the bad news: $129.00 for a year or $199.00 forever for any amount of computers I have now or in the future. After first agreeing to the $128 I changed my mind for the lifetime plan. Well, he or someone repaired my computer then let me know they were done. The next day I could not access the internet and called Gtech back. The conversation went something like this. I told him my problem and he said I had to talk to my internet company. I said I had no problem until he worked on it. He said to contact my internet company. I said I am trying to find out what you did to cause this and have you fix it. He said I had to contact the internet company and spoke so fast and rapidly and would not listen to what I had to say.

My family account was hacked right after labor day last year. In order to investigate, they locked my account for well past their required investigation time of 21 days. I had a prepaid family account that could not be used due to their investigation. Anyway, to make a very long and never ending story short, I had to cancel my family account which was paid up until May of this year because when their investigation was completed (supposedly), the hackers accounts were recovered as well and they still had access to my account. Xbox swears they refunded me $124 but it never showed up in my account. My bank required transaction ID numbers in order to go any further.

After trying to activate my Microsoft Office Professional 2010 through Microsoft, I was directed to contact the agency from where I purchased it, namely Amazon.com. I tried to activate this software online, but the code (product key: **) will not activate. I called Microsoft, explained the difficulties I was having and asked for solutions. The only thing they could recommend was to call Amazon and ask them to rectify the problem. Apparently, this is a resold item which is not for resale. Now, after talking to Eric from amazon, who tried to call you (no answer), suggested I try this method to contact you. Now, I'm asking you politely to fix this problem so my Microsoft Office 2010 will activate. Please provide me with a new product code, otherwise I will have to contact Amazon again to ask for a refund on this product. Please respond to my e-mail address at: **

I just bought Office 2011 for Mac and clicked to download it from the MS site. Download has stalled. I went to their support page. I filled out forms. I was contacted by a chat window, typed in my request for help. But submitting was not possible. I tried clicking on links to email my request for help and got no less than 5 broken links. I am wildly upset. This has taken me two hours.

Microsoft has terminated MSN Direct service that provided a variety of real-time data services to millions of products throughout the US. I owned a $70 weather station from Oregon Scientific which utilized these services, thus I was unaware that the device was dependent on MDN Direct.

I had Microsoft Office Home and Student installed when I bought my new computer in 2010 and I have the disk I bought. But now that I want to use it, I get the message that my trial has expired and I have to pay to have it installed again. I sent my product key as instructed and it thanks me and then tells me all over again that my trial has expired. I never purchased a trial, I purchased the complete software.

I purchased Windows 7 Professional operating system and verified it three times. Now, they have locked my computer saying that I have a stolen software. This is their attempt to steal more money from people using the software. It is not only unethical, it is also a form of theft. I will now become an advocate against Microsoft for life. The company started out as thieves and continue to be as such. They should be closed permanently.

I was tricked into buying your Microsoft-certified partner "SpeedyPC Pro." They said on the phone it would be $9.95, only to have my credit card charged $39.95. When I talked to the technician that same day, he said I would be credited back $30.00. It's been over a month now, and I have yet to get the credit back. I tried calling them, only to get a runaround. Can you please help me?

My Hotmail account has been locked out since the 13th of December. I put in my cell phone number as stated to unlock my account. As of December 28, I am still waiting for the code to unlock my email account. I called the Microsoft help desk, I just got the phone with someone from India. Said I need to pay to unlock my Hotmail account. I have to give this guy my credit card number? Really. With all the fraud going on, this is Microsoft customer service?

It is outrageous that MS has eliminated XP and prior programs from W7. A sure class action lawsuit! I can't use older programs without paying the extortion of the W7 upgrade cost of $200.

Someone took my Xbox 360 profile and is spending my Microsoft points. And every time I sign in, they sign in and kick me off.

To make the long story short, the company I bought a 12-month membership from, is refusing to help me, or refund me, after buying this card. The card is not good, so they say. On the second to the last call, they said they would help me, if I just pay $9.99 on a credit card, and they would fix the membership card. The problem with that is, I did not have one with me. I had to go back home to get it, and had to call back again. After calling back again, and them charging my credit card for $9.99, they said they could not do anything, and that the card was being used by someone else. That's when I have had enough. I just want what I paid for, a new card, or some kind of credit.

Why didn't office come with Windows 7? People like me who go to school buy computers with Microsoft windows inside them just for that purpose. It takes everything ordinary for people have just to be able to afford a computer, but now we have to purchase office to go with it. My last computer came with office; if I knew how to wipe this hard drive clean, I'd go back to using XP. At least it had what I needed to get the job done. I’m not so compatible program like openoffice.com. I was not able to create and get resumes and get papers done. Talk about a real disappointment, especially when the times are so tough for everyone.

I uninstalled Office Enterprise 2007 and then attempted to reinstall it. After accepting license #, it starts install only to report error code "cannot find PowerPoint.en-us\PptLR.cab." That file can be seen under PowerPoint.en-us, but installation program refuses any attempt to reach it so it cancels the installation. Since others report same problem, it is obvious that Microsoft has built into the installation program that "self-destruct" mechanism requiring one to purchase a newer version of the office suite. The Microsoft website suggests (disingenuously one would say since my version is on a hard drive, not on CD or DVD that one should see about "cleaning" the CD/DVD).

I purchased Microsoft Office 2007 Professional to use on my server for my business. It states on the box that the software will work in a Windows Server 2003 operating system. It does not open files and gives me the error "will not work on terminal server." When I called tech support, they wanted to charge me $259 for support. Why is it that we spend hundreds of dollars for software, and then cannot get support the day after we install it?

After having Windows 7 for one year, my sound went off. No, it's not my speakers. I tried everything to get it going again. I guess I will have to pay a technician to fix it. I was trying to get a troubleshooting help from Microsoft, but it was a big joke. Prior to Windows 7, I had Vista. That was a nightmare. I can't afford it right now, but Mac will be my next purchase. No more Windows for me.

I purchased MS Office Professional 2010 Student edition, but it did not work. I then purchased the regular Office Professional 2010, but it still does not work. It is bad enough that Office 2010 is extremely slow in opening. I have had hundreds of problems with this version, from freezing programs, not responding programs, and even losing my work, and not being able to retrieve it. Just now, I was writing a lengthy email and was almost finished. I lost it because Outlook just shut down. I was chatting online with Microsoft. The chatting window cleared out and lost the chat, and I had to sign in. I have repaired Office 2010 several times. It only works for a little while and then it starts again, malfunctioning. How can a conglomerate sell something so useless and take people's money? This is a clear case of fraud. Now, I am out hundreds of dollars. I will be going back to Office 2007 so I can do my work.

I got a call this morning from Kevin ** saying he is calling from the Microsoft office in Zurich. He said they have been seeing a lot of error messages from my computer, and they were concerned that my computer has been affected by viruses. I was a little taken aback. In last more than sixteen years of using this operating system, I have never received such a call despite having numerous systems. He then asked me to log on, so that he could show how corrupted some of my files could be. In the middle of it, he transferred the phone to his colleague, Jean. I am a little concerned as to whether this is an authentic call from Microsoft office or a scam.

My Hotmail got hacked and it sent out spam to my contacts. Microsoft decides to block me from using my account. They should have just blocked outgoing emails until the problem got resolved. They have no contact number and I can`t check my emails. I guess I need a new Gmail or Yahoo email account to see if I can recover my Hotmail account. I'm not sure I want to deal with Microsoft anymore. They make me feel like I'm the bad guy for getting hacked. Microsoft OS, Microsoft security updates, and Microsoft Hotmail, but I'm the bad guy for getting hacked?

I bought Microsoft Office 2010 and it is supposed to be able to be used on 3 computers. It timed out after minimal use and said it needed to be reactivated. I could not reactivate online and had to call and waste my time using the telephone for a 120 dollar product. Then, I spoke with someone who didn't speak English and was told that I must activate it on all my computers and call back each time. The person was so unhelpful and we couldn't understand each other well at all.

I called over a month ago on an issue. I had the same technician work on my system for over 6 hours in a matter of a week. I was told another "level" would help me instead. I went to a supervisor, and the supervisor on Tuesday this week stated they would call me on Saturday at 10 to resolve issue. No call ever came in. I have also contacted the BBB.

This morning as I went to check my email, Microsoft took over my computer and proceeded to run "updates" I neither wanted nor requested. I could not stop the process once it started and I had no warning it was going to start.

I want to start page numbering in the middle of a document in Word 2010 and instead of a menu option by MS you need to jump through about 10-15 steps that I cannot follow.

I have not been getting the automatic updates and everyone says how dangerous that is that that you can get viruses, etc. So, I was having multiple error messages.

I purchased an windows 7 upgrade to upgrade from Vista. Months latter, i receive an update message for SP1. I installed the update and after booting up, i receive an error C0000034 message and latter it changes to fatal error with same number.

This morning as I was working in my brand-new computer, it suddenly shutdown and re-started for a Windows 7 update. I cannot find any kind of options on this computer or online to prevent this sort of thing from happening again.

I was one of the first to install Windows 7. There now and have been more bugs than bed bugs at a cheap flop house. It will be the last Windows I ever install. One has to wonder how long this nonsense will continue. Their email is the worst. I`m trying to wean myself off and use gmail when at all possible.

I bought a product from them. Microsoft Office. They did not clearly state their return policy. No refunds for downloaded software. That is not the issue. The software they sold me doesn't work! They weren't willing to even look at the problem.

I order from Microsoft Store online, order: #***********, order date: 10/11/2009, Windows 7 Ultimate Backup Media DVD for $14.95. Windows 7 Ultimate upgrade download, product key, price: $219.99. I received my download and it needed the product key to continue. I waited for the product key and when I received it, did not work. I was told I need to use the key within 15 days from purchase (it did not arrive until at lease 30 days after purchase). Then I was told I would need to buy a product key replacement at the price of $45.00, it did not work. I informed them and another was sent just like the ones before that did not work. When my back up disk arrived in Baguio City, Philippines by mail, I used it to get everything in order. I still needed to use my product key that did not work and at this time my computer reads: these are not genuine Windows Ultimate 7 products and will cause harm to your computer. Finally, after so many complications out of my computer and many notifications of these products to Windows Microsoft with out a reply as of today. I took the Windows 7 off. I did not have space to save my valuable information, so I had to loose it when I replace the Windows 7 with Vista Home.

I contacted Microsoft WGA about my software that showed to be counterfeit. I had gotten on screen messages telling me to resolve the situation. My software was installed by someone else that I had hired privately when I was having trouble installing the software (download) I bought from Journey.ed. Windows 7 worked fine until I tried to get updates that is when I decided to do the right thing and buy new software from Microsoft. The sales did not go very smoothly and seemed unprofessional and I felt somewhat suspicious. The salesperson told me that my credit card did not accept the charge so I gave my card info again and was confirmed that it was correct. I gave them another card's info when the same thing happened again.

I had purchased six OEM copy of Windows XP Professional of Microsoft product. I was surprised to see that the software did not pass the OEM test. I had sent OEM certificate in PDF folder to the Microsoft support center:support@microsoft.com as per their instruction.

I just bought a 2100 laptop with Windows 7 Ultimate. Microsoft does not want to provide tech support because it is OEM. I explained I paid $200 for the OS that is suppose to perform. The computer crashes by itself. Also, it is continuously going to the internet for something I don't know and this control of my privacy is wrong.

I wanted to report this issue directly to Microsoft, but it looks like charges may apply when I went to their contact site. I upgraded to windows 7 and Microsoft office 2010 and found them both to be the most frustrating products to deal with and I've been using Windows since it was DOS 3.1.

6 months after buying a second hand PC and disabling internet explorer, I keep getting a notice that my copy of windows is invalid and counterfeit. Why did they not decide that it is an invalid copy after using it for 6 months? Now they want me to give them a product key that I have no way of acquiring so I will have to pay them another some 300 dollars to buy the same windows 7 Ultimate. How in the world can they do that? If it is invalid why wouldn't that show up as soon as I started using it?

I placed an order for the new Xbox Kinect on 11/4/2010. I was advised that delivery would be in 5-7 business days. I called back on the 13th to confirm that the following Monday, I would receive it. It was then I was told by a rep named Carlos, as well as his supervisor, that my order was canceled due to a heavy backlog. I did not receive an email or anything. I requested an explanation. They did not have one, of course. I was then advised that I needed to reorder and they would send it second delivery via UPS, no extra charge to me. Go figure. I took off from work on 11/18 to ensure that I would be home to get my Kinect. As the hours passed, no UPS. I called Microsoft back to inquire on my order and they said that they shipped it and that it was between me and UPS at this time. I told them "I did not make a payment to UPS and I expect to receive my product".

I have a Office '95 CD that I tried to install on my new computer but Microsoft would not accept the key #. I contacted Microsoft for assistance and was informed that I would have to purchase a new 2010 Office. I am happy with my '95 Office and cannot afford to purchase the CD.

I purchased an E-Machine ET1161-07 last year and in a few months was restricted use on Microsoft Word and Excel. I don't have the required I.D. number requested by Microsoft, so am at their mercy unless I forfeit $'s. As a result, all my existing word and Excel folders are frozen to me. This is such an invasion on a senior citizen and should be legally outlawed.

I beta tested Microsoft Office 2010. The beta test expires on October 31 and Office 2010 becomes read only. I cannot reload Office 2007 which was deleted as part of the loading process for Office 2010. So, I will be without the software I owned and not able to use the software I tried out for Microsoft’s beta test. I can't really afford the upgrade cost and I got no response from Microsoft.